Alcatel 1L Pro User guide

For more information on how to use the phone, please go to www.alcatelmobile.com and download the
complete user manual. Moreover, on the website, you can also find answers to frequently asked questions,
upgrade the software via Mobile Upgrade, and so much more.

Note:

This is a user manual for Alcatel 1L Pro 4065D.

Help

The following resources will provide you with answers to more FAQs
along with additional software, and service information.

Consulting FAQ

Go to

https://www.alcatelmobile.com/support/

Updating your phone’s software

Update through the System update menu on your device.

To download the software update tool onto your PC, go to

https://www.alcatelmobile.com/support/software-drivers/

Finding your serial number or IMEI

You can find your serial number or International Mobile Equipment
Identity (IMEI) on the packaging materials. Alternatively, go to Settings >

About phone on your phone.

Obtaining warranty service

First follow the advice in this guide. Then check hotlines and repair centre
information through

https://www.alcatelmobile.com/contact-us/

Viewing legal information

On the phone, go to Settings > About phone > Legal information.

Using other alcatel apps

Go to

https://www.alcatelmobile.com/support/app-services/

1 2

Table of Contents

Safety and use ..................................................................... 6

Radio waves ....................................................................... 15

Licences ...............................................................................20

General information ......................................................... 22

1 Your mobile ................................................................26

1.1 Keys and connectors ......................................26

1.2 Getting started ................................................30

1.3 Home screen ....................................................32

2 Text input ...................................................................41

2.1 Using the on-screen keyboard .....................41

2.2 Text editing .......................................................43

3 Phone, Call logs and Contacts ...............................44

3.1 Phone ................................................................44

3.2 Call logs .............................................................50

3.3 Contacts ............................................................51

4 Messages .................................................................... 57

4.1 Write a new message ....................................57

4.2 Manage messages...........................................59

5 Multimedia applications .........................................60

5.1 Camera ..............................................................60

5.2 Gallery ...............................................................66

6 Calendar, Clock, and Calculator ............................ 71

6.1 Calendar ............................................................71

6.2 Clock ..................................................................73

6.3 Calculator ..........................................................77

7 Others ......................................................................... 78

7.1 FM Radio ..........................................................78

7.2 Sound Recorder ...............................................80

8 Google applications .................................................80

8.1 Google Go ........................................................80

8.2 Gmail ..................................................................81

8.3 Maps ..................................................................81

8.4 YouTube .............................................................81

8.5 Play Store ..........................................................82

8.6 Duo ....................................................................82

8.7 Google Assistant Go ......................................82

9 Settings ....................................................................... 84

9.1 Network & internet ........................................84

9.2 Connected devices ........................................89

9.3 Apps & notifications ......................................90

9.4 Battery ...............................................................90

9.5 Display ...............................................................90

9.6 Scheduled power on/off ...............................91

9.7 Sound.................................................................91

9.8 Storage ..............................................................92

9.9 Privacy ...............................................................92

9.10 Location ............................................................93

9.11 Security .............................................................93

9.12 Accounts ...........................................................94

9.13 Accessibility ......................................................94

9.14 Smart controls .................................................94

9.15 Digital Wellbeing & parental controls ........95

9.16 Google ...............................................................95

9.17 System ...............................................................95

9.18 About phone ....................................................97

10 Making the most of your phone ........................... 97

10.1 FOTA Upgrade .................................................97

11 Accessories ................................................................98

12 Warranty .....................................................................99

13 Troubleshooting ..................................................... 102

14 Specifications ......................................................... 111

3 4

SAR

PROTECT YOUR HEARING

To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your phone near
your ear while the loudspeaker is in use.

This product meets applicable national
SAR limits of 2.0 W/kg. The specific
maximum SAR values can be found in
the Radio waves section.

When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 5 mm
from the body to ensure compliance
with RF exposure requirements. Note
that the product may be transmitting
even if you are not making a phone call.

5 6

Safety and use ...............................

We recommend that you read this chapter carefully
before using your phone. The manufacturer disclaims
any liability for damage, which may result as a
consequence of improper use or use contrary to the
instructions contained herein.

• TRAFFIC SAFETY:

Given that studies show that using a phone while
driving a vehicle constitutes a real risk, even when the
hands-free kit is used (car kit, headset, etc.), drivers are
requested to refrain from using their phone when the
vehicle is not parked.

When driving, do not use your phone and headset to
listen to music or to the radio. Using a headset can be
dangerous and is forbidden in some areas.

When switched on, your phone emits electromagnetic
waves that can interfere with the vehicle’s electronic
systems such as ABS anti-lock brakes or airbags. To
ensure that there is no problem:

- Do not place your phone on top of the dashboard or
within an airbag deployment area;

- Check with your car dealer or the car manufacturer to
make sure that the dashboard is adequately shielded
from phone RF energy.

• CONDITIONS OF USE:

You are advised to switch off the phone from time to
time to optimise its performance.

Switch the phone off before boarding an aircraft.
Switch the phone off when you are in healthcare

facilities, except in designated areas. As with many
other types of equipment now in regular use, phones
can interfere with other electrical or electronic devices,
or equipment using radio frequency.

Switch the phone off when you are near gas or
flammable liquids. Strictly obey all signs and instructions
posted in a fuel depot, petrol station, or chemical plant,
or in any potentially explosive atmosphere.

When the phone is switched on, it should be kept
at least 15 cm from any medical device such as a
pacemaker, a hearing aid, or an insulin pump, etc. If you
have a medical device fitted, you should hold the phone
against the ear that is furthest away from the device.

To avoid hearing impairment, pick up the call before
holding your phone to your ear. Also move the phone away
from your ear while using the "hands-free" mode because
the amplified volume might cause hearing damage.

Do not let children use the phone and/or play with the
phone and accessories without supervision.

If your phone has a removable cover, note that your
phone may contain substances that could create an

allergic reaction.
If your phone is a unibody device, the back cover and

battery are not removable. If you disassemble your
phone the warranty will not apply. Disassembling the
phone may damage the battery, and may cause leakage
of substances that could create an allergic reaction.

Always handle your phone with care and keep it in a clean
and dust-free place.

Do not allow your phone to be exposed to adverse
weather or environmental conditions (moisture,
humidity, rain, infiltration of liquids, dust, sea air,
etc.). The manufacturer’s recommended operating
temperature range is 0°C (32°F) to 40°C (104°F).

At over 40°C (104°F) the legibility of the phone’s
display may be impaired, though this is temporary and
not serious.

Do not open, dismantle, or attempt to repair your phone
yourself.

Do not drop, throw, or bend your phone.
To avoid injury, do not use the phone if the glass screen

is damaged, cracked or broken.
Do not paint it.
Use only batteries, battery chargers, and accessories

which are recommended by TCL Communication Ltd.
and its affiliates and which are compatible with your
phone model. TCL Communication Ltd. and its affiliates

7 8

disclaim any liability for damage caused by the use of
other chargers or batteries.

Remember to make backup copies or keep a written
record of all important information stored on your
phone.

Some people may suffer epileptic seizures or blackouts
when exposed to flashing lights, or when playing video
games. These seizures or blackouts may occur even if a
person has never experienced them before. If you have
experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult your doctor
before playing video games on your phone or enabling a
flashing-lights feature on your phone.

Parents should monitor their children’s use of video
games or other features that incorporate flashing
lights on the phones. All persons should discontinue
use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms,
please take the following safety precautions:

- Do not play or use a flashing-lights feature if you are
tired or need sleep.

- Take a minimum of a 15-minute break hourly.

- Play in a room in which all lights are on.

- Play at the farthest distance possible from the screen.

- If your hands, wrists, or arms become tired or sore
while playing, stop and rest for several hours before
playing again.

- If you continue to have sore hands, wrists, or arms
during or after playing, stop the game and see a
doctor.

When you play games on your phone, you may
experience occasional discomfort in your hands, arms,
shoulders, neck, or other parts of your body. Follow the
instructions to avoid problems such as tendinitis, carpal
tunnel syndrome, or other musculoskeletal disorders.

• PRIVACY:

Please note that you must respect the laws and
regulations in force in your jurisdiction or other
jurisdiction(s) where you will use your phone regarding
taking photographs and recording sounds with your
phone. Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs and/or to
record the voices of other people or any of their
personal attributes, and reproduce or distribute them,
as this may be considered to be an invasion of privacy.
It is the user's sole responsibility to ensure that prior
authorisation has been obtained, if necessary, in order
to record private or confidential conversations or take
a photograph of another person; the manufacturer, the
seller or vendor of your phone (including the operator)
disclaim any liability which may result from improper

9 10

use of the phone.

• BATTERY:

In accordance with air regulations, the battery of your
product is not charged. Please charge it first.

For a non-unibody device:

Observe the following precautions:

- Do not attempt to open the battery (due to the risk of
toxic fumes and burns).

- Do not puncture, disassemble, or cause a short circuit
in a battery.

- Do not burn or dispose of a used battery in household
rubbish or store it at temperatures above 60°C
(140°F).

Batteries must be disposed of in accordance with
locally applicable environmental regulations. Only
use the battery for the purpose for which it was
designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its
affiliates.

For a non-unibody device with a non-removable
battery:

Observe the following precautions:

- Do not attempt to eject, replace or open the battery.

- Do not puncture, disassemble, or cause a short circuit
in the battery.

- Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C (140°F).

Phone and battery must be disposed of in accordance
with locally applicable environmental regulations.

For a unibody device:

Observe the following precautions:

- Do not attempt to open the back cover.

- Do not attempt to eject, replace, or open battery.

- Do not puncture the back cover of your phone.

- Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C (140°F).

Phone and battery as a unibody device must be disposed
of in accordance with locally applicable environmental
regulations.

This symbol on your phone, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:

- Municipal waste disposal centres with specific bins for
these items of equipment.

- Collection bins at points of sale.

They will then be recycled, preventing substances
being disposed of in the environment, so that their
components can be reused.

In European Union countries:

These collection points are accessible free of charge.

11 12

All products with this sign must be brought to these
collection points.

In non-European Union jurisdictions:

Items of equipment with this symbol are not to be
thrown into ordinary bins if your jurisdiction or your
region has suitable recycling and collection facilities;
instead they are to be taken to collection points for
them to be recycled.

CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE
OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.

Disposal of the battery within a fire or a hot oven, or
mechanically crushing or cutting the battery, can result
in an explosion.

Leaving the battery in an extremely high temperature
environment can also result in an explosion or the
leakage of flammable liquid or gas.

Similarly, subjecting the battery to extremely low air
pressure may result in an explosion or the leakage of
flammable liquid or gas.

• CHARGERS:

Mains powered chargers will operate within the
temperature range of: 0°C (32°F) to 40°C (104°F).

The chargers designed for your phone meet the standard
for safety of information technology equipment and
office equipment use. They are also compliant with the
ecodesign directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another
jurisdiction. They should be used for the purpose of
charging only.

This device is compatible with the charger, which
complies with the following standards relating to the
Common Mobile Phone Charger:

- EN301 489-34 V2.1.1 Final Draft (2017-04)

- EN 62684:2018

Model: UC11
Input Voltage: 100~240V
Input AC Frequency: 50/60Hz
Output Voltage: 5.0V
Output Current: 1.0A
Output Power: 5.0W
Average active efficiency: 73.8%
No-load power consumption: 0.08W

13 14

Radio waves ...................................

Maximum SAR for this model and conditions under

which it was recorded

Proof of compliance with international standards
(ICNIRP) or with European Directive 2014/53/EU
(RED) is required of all phone models before they can
be put on the market. The protection of the health and
safety of the user and any other person is an essential
requirement of these standards and this directive.

THIS DEVICE MEETS INTERNATIONAL GUIDELINES
FOR EXPOSURE TO RADIO WAVES.

Your phone is a radio transmitter and receiver. It
is designed not to exceed the limits for exposure
to radio waves (radio frequency electromagnetic
fields) recommended by international guidelines. The
guidelines were developed by an independent scientific
organisation (ICNIRP) and include a substantial safety
margin designed to ensure the safety of all persons,
regardless of age and health.

The radio wave exposure guidelines use a unit of
measurement known as the Specific Absorption Rate,
or SAR. The SAR limit for mobile devices is 2 W/kg.

Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands. The
highest SAR values under the ICNIRP guidelines for this
device model are:

15 16

Head SAR

Body-worn
SAR (5 mm)

During use, the actual SAR values for this phone are
usually well below the values stated above. This is
because, for purposes of system efficiency and to
minimise interference on the network, the operating
power of your phone is automatically decreased when
full power is not needed for the call. The lower the
power output of the phone, the lower its SAR value.

Body-worn SAR testing has been carried out at a
separation distance of 5 mm. To meet RF exposure
guidelines during body-worn operation, the phone
should be positioned at least this distance away from
the body.

If you are not using an approved accessory, ensure that
whatever product is used is free of any metal and that
it positions the phone the indicated distance away from
the body.

Organisations such as the World Health Organisation
and the US Food and Drug Administration have stated
that if people are concerned and want to reduce their
exposure they could use a hands-free device to keep

UMTS 2100MHz + Wi-Fi

2.4GHz

UMTS 2100MHz + Wi-Fi

2.4GHz

1.55 W/kg

1.54 W/kg

the phone away from the head and body during phone
calls, or reduce the amount of time spent on the phone.

For more information, you can go to www.alcatelmobile.
com.

Additional information about electromagnetic fields
and public health is available on the following site:
http://www.who.int/peh-emf.

Your phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or
degrading it.

As mobile devices offer a range of functions, they can
be used in positions other than against your ear. In such
circumstances the phone will be compliant with the
guidelines when used with a headset or USB data cable.
If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions
the phone at least 5 mm away from the body.

Please note that when using an accessory some of your
personal data may be shared with the main device. It is
your own responsibility to protect your own personal
data, not to share with it with any unauthorised devices
or third party devices connected to yours. For products
with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot
(where available), ensure your network security. These
precautions will help prevent unauthorised access
to your phone. Your product can store personal

17 18

information in various locations including a SIM card,
memory card, and built-in memory. Be sure to remove
or clear all personal information before you recycle,
return, or give away your product. Choose your apps
and updates carefully, and only install them from
trusted locations. Some apps can impact your product’s
performance and/or have access to private information
including account details, call data, location details and
network resources.

Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes TCL Communication Ltd.
implements and maintains appropriate technical and
organisational measures to protect all personal data, for
example, against unauthorised or unlawful processing
and accidental loss, destruction or damage, whereby
the measures shall provide a level of security that is
appropriate with regard to:

- the technical possibilities available;

- the costs for implementing the measures;

- the risks involved with the processing of the personal
data; and

- the sensitivity of the personal data processed.

You can access, review, and edit your personal
information at any time by logging into your user
account, visiting your user profile or by contacting us
directly. Should you require us to edit or delete your

personal data, we may ask you to provide us with
evidence of your identity before we can act on your
request.

Licences ...........................................

microSD logo is a trademark.

The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCL Communication
Ltd. and its affiliates is under licence. Other
trademarks and trade names are those of
their respective owners.

Alcatel 4065D Bluetooth Declaration ID
D048575

The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.

This equipment may be operated in all
European countries.

This device may be operated without
restrictions in any EU member state.

Google, the Google logo, Android, the
Android logo, Google SearchTM, Google
MapsTM, GmailTM, YouTube, Google Play Store,
and Hangouts
Inc.

TM

are trademarks of Google

19 20

The Android robot is reproduced or modified from
work created and shared by Google and used according
to terms described in the Creative Commons 3.0
Attribution Licence (the text will appear when you touch

Google legal in Settings > System > About phone >
Legal information)

(1)

.

You have purchased a product which uses the open
source (http://opensource.org/) programmes mtd,
msdosfs, netfilter/iptables and initrd in object code and
other open source programs licenced under the GNU
General Public Licence and Apache Licence.

We will provide you with a complete copy of the
corresponding source codes upon request within a
period of three years from the distribution of the
product by TCL Communication Ltd.

You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision
of the source code is free of charge from the internet.

We hereby point out that the end user warranty for
infringement IPR is solely limited to the EU/EEA/
Switzerland.

If and to the extent that the Product is exported,
taken with, or used by the end customer or end user
outside the EU/EEA/Switzerland any responsibility,
warranty or indemnification of the manufacturer and its
suppliers in regard to the Product expires (including any

(1)

May not be available in all countries.

indemnification in regard to IPR infringement).

General information .....................

• Internet address: www.alcatelmobile.com

• Hotline: See the "SERVICES" leaflet that came with

your phone or go to our website.

• Manufacturer: TCL Communication Ltd.

• Address: 5/F, Building 22E, 22 Science Park East

Avenue, Hong Kong Science Park, Shatin, NT, Hong
Kong

• Electronic labelling path: Touch Settings > System >

Regulatory & safety or press *#07#, to find more

information about labelling

On our website, you will find our FAQ (Frequently
Asked Questions) section. You can also contact us by
email to ask any questions you may have.

This radio equipment operates with the following
frequency bands and maximum radio-frequency power:

GSM 900MHz: 34 dBm
GSM 1800MHz: 31 dBm
UMTS B1 (2100MHz): 23.5 dBm
UMTS B8 (900MHz): 24 dBm
LTE FDD B1/3 (2100/1800MHz): 23 dBm

(1)

.

LTE FDD B7 (2600MHz): 22 dBm
LTE FDD B8/20/28 (900/800/700MHz): 24 dBm
LTE TDD B38 (2600MHz): 23.5 dBm
LTE TDD B40 (2300MHz): 23 dBm
LTE TDD B41 (2500MHz): 24 dBm
Bluetooth 2.4GHz band: 6.13 dBm
Bluetooth LE 2.4GHz band: -0.04 dBm

802.11 b/g/n 2.4GHz band: 17.16 dBm

• Regulatory information

Hereby, TCL Communication Ltd. declares that the
radio equipment of type Alcatel 4065D is in compliance
with Directive 2014/53/EU.

The full text of the EU declaration of conformity is
available at the following internet address: http://www.
alcatelmobile.com/EU_doc.

• Additional information

The description of accessories and components,
including software, which allow the radio equipment
to operate as intended, can be obtained in the full text
of the EU declaration of conformity at the following
internet address: http://www.alcatelmobile.com/EU_
doc.

(1)

Depending on country.

21 22

Protection against theft

(1)

Your phone is identified by an IMEI (phone serial
number) shown on the packaging label and in the
phone’s memory. We recommend that you note the
number the first time you use your phone by entering
*#06# and keep it in a safe place. It may be requested by
the police or your operator if your phone is stolen. This
number allows your phone to be blocked preventing a
third person from using it, even with a different SIM
card.

Disclaimer

There may be certain differences between the user
manual description and the phone’s operation,
depending on the software release of your phone or
specific operator services.

TCL Communication Ltd. shall not be held legally
responsible for such differences, if any, nor for their
potential consequences, which responsibility shall
be borne by the operator exclusively. This phone
may contain materials, including applications and
software in executable or source code form, which
have been submitted by third parties for inclusion in
this phone ("Third Party Materials"). All Third Party
Materials in this phone are provided "as is", without

(1)

Contact your network operator to check service

availability.

23 24

warranty of any kind, whether express or implied. The
purchaser undertakes that TCL Communication Ltd. has
complied with all quality obligations incumbent upon
it as a manufacturer of mobile devices and phones
in complying with Intellectual Property rights. TCL
Communication Ltd. will at no stage be responsible for
the inability or failure of the Third Party Materials to
operate on this phone or in interaction with any other
device. To the maximum extent permitted by law, TCL
Communication Ltd. disclaims all liability for any claims,
demands, suits or actions, and more specifically –
but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or
attempts to use, such Third Party Materials. Moreover,
the present Third Party Materials, which are provided
free of charge by TCL Communication Ltd., may be
subject to paid updates and upgrades in the future; TCL
Communication Ltd. waives any responsibility regarding
such additional costs, which shall be borne exclusively
by the purchaser. TCL Communication Ltd. shall not
be held responsible for the lack of availability of any
application, as its availability depends on the country
and the operator of the purchaser. TCL Communication
Ltd. reserves the right at any time to add or remove
Third Party Materials from its phones without prior
notice; in no event shall TCL Communication Ltd. be
held responsible by the purchaser for any consequences
of such removal.

Your mobile .............................

1

1.1 Keys and connectors

Headset

connector

The Google

Assistant

Button

Front camera

Volume
up/down

Power key

Back camera

Back flash

Back button

• Tap to go back to the previous screen, or close

a dialog box, options menu, the Notification
panel, etc.

Home button

• From any application or screen, touch to

return to the Home screen.

• Touch and hold to turn on Google Assistant.

You can get help such as getting directions and
restaurant information based on the content
detected on the screen.

Recent Apps button

• Touch to view applications you’ve recently

accessed.

Back

button

Recent button

Home button

Micro -USB
connector

25 26

Power key

• Press: Lock the screen/Light up the screen.

• Press and hold: Show the popup menu to

select from Restart/Power off/Airplane mode.

• Press and hold the Power key and Volume

down key to take a screenshot.

• Press and hold the Power key for at least 10

seconds to force reboot.

The Google Assistant Button

• Press: Launch Google Assistant.

Volume keys

• In call mode, adjusts the earpiece or headset

volume.

• In Music/Video/Streaming mode, adjusts the

media volume.

• In general mode, adjusts the ringtone volume.

• Mutes the ringtone of an incoming call.

• In camera preview mode, press the Volume up

or down key to take a photo.

• When the screen is locked, double-press the

Volume up to open the camera.

Touch to switch
between Sound,
vibrate and Mute

Touch to adjust the
volume of media,
calls, ringtones or
alarms.

27 28

1.2 Getting started

1.2.1 Setting up

① Insert the pin into the hole and pull out the tray.
② Insert or remove your SIM card or microSD card.

or

Your phone only supports nano-SIM cards. Do
not attempt to insert other SIM types like mini
and micro cards as these may cause damage to
your phone.

Charging the battery

You are advised to fully charge the battery. Charging
status is indicated by a percentage displayed on screen.
The percentage increases as the phone is charged.

To reduce power consumption and energy waste
when the battery is fully charged, disconnect your
charger from the plug; switch off Wi-Fi, GPS,
Bluetooth or background-running applications
when not in use; reduce the backlight time, etc.

1.2.2 Powering on your phone

Hold down the Power key until the phone powers on,
unlock your phone (Swipe, Pattern, PIN, Password or
Face) if necessary and confirm. The Home screen is
displayed.

1.2.3 Powering off your phone

Press and hold the Power key until options appear, then
select Power off.

29 30

1.3 Home screen

• Touch and hold to move or remove applications

You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently
to your Home screen for quick access. Touch the Home
button to switch to the Home screen.

1

4

5

Status bar

1

2 3

• Status/Notification indicators

• Swipe down to open the Notification panel

Search bar

4

• Touch 2 to enter text search screen

• Touch 3 to enter voice search screen

Favourites tray applications

5

• Enter the application

Auto-rotate screen

From the app list, touch Settings > Display > Advanced
> Auto-rotate screen to enable the function.

1.3.1 Using the touchscreen

Touch

To access an application, touch it with your finger.

Touch and hold

To enter the available options for an item, touch and
hold the item. For example. Select a contact in Contacts
and touch and hold it. An options list will then appear.

Drag

Place your finger on the screen to drag an object to
another location.

Slide/Swipe

Slide the screen to scroll up and down the applications,
images, and web pages. You can slide the screen
horizontally too.

31 32

Flick

Similar to swiping, flicking is a lighter and quicker stroke.

Pinch/Spread

Place two fingers on the screen surface and draw them
apart or together to scale an element on the screen.

Rotate

Notification panel

When there are notifications, touch and drag down the
Status bar to open the Notification panel to read more
detailed information.

Automatically change the screen orientation from
portrait to landscape by turning the phone sideways to
have a better screen view.

1.3.2 Status bar

From the status bar, you can view both phone status
(on the right side) and notification information (on the
left side).

Drag down the status bar to view notifications and drag
again to enter the quick settings panel.

Touch and drag up to close it. When there are
notifications, they can be accessed by touching them.

33 34

Clear all notifications
(ongoing notifications
will remain)

Quick Settings panel

Touch and drag down from the top of the screen twice
to open the Quick settings panel.

You can enable or disable functions or change modes
by touching the icons.

Touch the Edit icon
settings panel.

to customise your Quick

Open Settings, to view the full list
of settings

1.3.3 Lock and unlock your screen

To protect your phone and privacy, you can lock the
screen with a pattern, PIN, password or face unlock.

To unlock the phone screen

Press the Power key once to light up the screen, swipe
up and unlock the screen with the method you have
set.

To lock phone screen

If your phone remains inactive for a period of time, it
will automatically lock the screen and enter sleep mode
to save power. Go to Settings > Display > Advanced >
Screen timeout and select a screen timeout period.

You can also manually lock the screen by pressing the
Power key once.

35 36

Use Pattern Unlock

Draw the same pattern you have set to unlock the
screen.

Use PIN Unlock

Enter the PIN you have set to unlock the screen.

Enter a Password to Unlock the Screen

Create folders

Once the screen is turned on, swipe up from any
position on the screen to display the password input
panel. Then enter your lock screen password.

Use Face Unlock

Lift your phone and align it with your face. Your phone
will unlock once your face is recognized.

1.3.4 Personalising your Home screen

Add

You can touch and hold a folder, an application or
a widget and drag the item to your preferred Home
screen.

Reposition

Touch and hold an item and drag it to the desired
position and then release. You can move items both on
the Home screen and the Favourites tray. Hold the icon
on the left or right edge of the screen to drag the item
to another Home screen.

Remove

Touch and hold an item and drag it up to the top of the
Remove icon, then release.

To improve the organization of shortcuts or applications
on the Home screen and the Favourites tray, you can
add them to a folder by stacking one item on top of
another. To rename a folder, open it and touch the
folder’s title bar to input the new name.

Wallpaper customization

Touch and hold an empty area on the Home screen,
then touch Wallpapers to customise wallpaper.

1.3.5 Shortcuts and recently used applications

Consult Shortcuts

Touch and hold the empty area on the Home screen,
then touch Shortcuts to display all shortcuts.

Touch the selected shortcuts and slide it to move to
your preferred screen.

Consult recently used applications

To consult recently used applications, touch the Recent
Apps button

open the application.

. Touch a thumbnail in the window to

37 38

Using the settings menu

From the app list, touch Settings > Sound to set the
volume for media, call, ring & alarm, etc.

Text input ................................ .

2

2.1 Using the on-screen keyboard

On-screen keyboard settings

Touch one thumbnail and swipe right to close an
application.

Touch Clear all at the bottom of the screen to close all
the running applications.

1.3.6 Volume adjustment

Using the volume key

Press the Volume key to adjust the volume.
To activate silent mode, press the Volume key and

touch
To activate vibrate mode, press the Volume key and

touch to show this icon .

to show this icon .

39 40

Go to Settings > System > Languages & input >
On-screen keyboard, touch the keyboard you want to
set up and a series of settings will become available.

Adjust the On-screen keyboard orientation

Turn the phone sideways or upright to adjust the
onscreen keyboard orientation. You can adjust this
by changing the settings (Touch Settings > Display >
Advanced > Auto-rotate screen), or touch Auto-rotate

icon

on the Quick Settings panel.

2.1.1 Gboard

1

3
4

5

Enter text or numbers

1

Touch and hold to select symbols

2

Switch between "abc/Abc" mode; Touch twice to

3

switch to "abc/ABC" mode

Switch between alphabetical and numeric keyboard

4

Touch and hold to access keyboard settings

5

2

2.2 Text editing

You can edit texts which you have entered.

• Touch and hold or double tap within the text you

want to edit.

• Drag the tabs to change the area of the selected text.

• The following options will appear: Cut, Copy, Share

and Select all.

• If you have previously cut or copied any text, touch

the tab to show Paste which allows you then paste
the text at the current location.

41 42

Phone, Call logs and

3

Contacts ...................................

3.1 Phone .................................................

3.1.1 Making a call

To make a call, touch in the Favourites tray.

3

1
4

5

Call logs

1

Contacts

2

View the contact’s detailed information. You can also

3

edit, delete, share, cancel this favorited contact, or
send a message to the contact

2

Show the dial pad

4

Favourites

5

Touch and hold to

access voicemail

Enter the desired number from the dial pad and touch

to place the call, or select a contact from Contacts

or Call logs by sliding or touching tabs and then make
the call.

The number you entered can be saved to Contacts by
touching the Create new contact or Add to a contact.

If you make a mistake, you can delete the incorrect
digits by touching .

To hang up a call, touch

.

43 44

International call

To dial an international call, long press
then enter the international country prefix followed by
the full phone number and touch

to enter “+”,

.

• Press DECLINE, or swipe down the icon to

reject;

• Touch to reject the call by sending a preset

message.

Emergency call

If your phone has network coverage, dial the emergency
number and touch
works even without a SIM card and without typing the
PIN code.

to make an emergency call. This

3.1.2 Answering or rejecting a call

When you receive a call:

• Press ANSWER, or swipe up the icon

45 46

to answer;

3.1.3 Calling your voicemail

Your voicemail is provided by your network to avoid
missing calls. It works like an answering machine that
you can consult at any time.

To access your voicemail, long press .
If you receive a voicemail,

Open the Notification panel and touch Voicemail.

appears on the Status bar.

3.1.4 During a call

To adjust the volume during a call, press the Volume
key.

3.1.5 Managing multiple calls

With this phone you can handle multiple calls at the
same time.

Swap calls

End the current call.

Touch once to mute the current call. Touch this icon

again to unmute the call.
Display the dial pad.
Touch to add another call.

Touch once to activate the speaker during the

current call. Touch this icon again to deactivate the

speaker.
Put a call on hold.

To avoid accidental operation of the touchscreen
during a call, the screen will automatically darken
when you put the phone close to your ear, the
screen will re-illuminate when it is removed from
your ear.

47 48

When you accept two calls, touch

to switch between

two lines. The current call will be put on hold.

Conference calls

(1)

You can set up a conference call as follows.

• Place a call to the first participant of the conference

call.

• Touch

to add another call.

• Enter the phone number of the person you want to

add to conference and touch

. You can also add

participants from Call logs or Contacts.

• Touch to start the conference.

• Touch

to end the conference call and disconnect

all callers.

3.1.6 Phone settings

Touch from the Phone screen, then touch Settings to
set phone and contacts.

(1)

Depending on your network operator.

3.2 Call logs

3.3 Contacts ............................................

You can access your call logs by touching from the
Phone screen to view missed calls, outgoing calls and
incoming calls.

Touch one call to view information or further operations.
You can launch a new call, send a message to the
contact or number, or view detailed information of the
call.

To delete the call history of a selected contact or
number, touch and hold the contact and choose Delete.

Contacts enables quick and easy access to the people
you want to reach.

You can view and create contacts on your phone and
synchronize them with your Gmail contacts or other
applications.

3.3.1 Consult your Contacts

To see your contacts, touch from the App drawer.

1

2

3

4

Touch to select the contacts.

1

Touch to search contacts.

2

Touch to open the Quick contact panel.

3

49 50

Touch and hold to share or delete the selected

contact.
Add a new contact.

4

Deleted contacts will also be removed from other
applications on the phone or web the next time
you synchronize your phone.

3.3.2 Adding a contact

Touch in the contact list to create a new contact.
You are required to enter the contact's name and other

contact information. By scrolling up and down the
screen, you can move from one field to another.

1

2

Select a picture or take a photo for the phone

2

contact.

Touch to open available labels

3

Add to/Remove from favourites

(1)

To add a contact to favourites, you can touch a contact
to view details then touch

to add the contact to

favourites.
To remove a contact from favourites, touch

on the

contact details screen.

3.3.3 Editing your contacts

To edit contact information, touch in the
contact details screen.

When finished, touch

Save.

3

1

When finished, touch this icon to save.

51 52

3.3.4 Use Quick contact for Android

Touch a contact to open the Quick contact panel for
Android.

(1)

Only phone and SIM card contacts and account contacts

can be added to favourites.

3.3.5 Sharing contacts

You can share a single contact or contacts with others
by sending the contact's vCard to them via Bluetooth,

1
3

2

Gmail, etc.

• From the Contacts screen, touch and hold a contact

and touch
touch

, or from the contact details screen,

, then select Share.

• Select the application to perform this action.

3.3.6 Accounts

Touch to make a call.

1

Touch to send a message.

2

Touch to make a video call via DUO.

3

The icons available on the Quick contact panel depend
on the information you have for the contact and the
applications and accounts on your phone.

53 54

Contacts, data or other information can be synchronized
from multiple accounts, depending on the applications
installed on your phone.

To add an account, touch from the contacts list
and touch Settings > Accounts > Add account, or
from the home screen, touch Settings > Accounts >
Add account.

You are required to select the kind of account you are
adding, like Google, etc.

As with any other account setup, you need to enter
detailed information, like username, password, etc.

You can remove an account and all associated
information from the phone. Touch the account you
want to delete, touch REMOVE ACCOUNT, then
confirm.

Auto-sync

On the Accounts screen, turn on Automatically
sync app data

information on the phone or online will be automatically
synchronized with each other.

. When activated, all changes to

Messages ............................

4

4.1 Write a new message

You can create, edit and receive SMS and MMS with
this phone.

To access Messages, touch
On the message list screen, touch to write text/

multimedia messages.

1

2

More options.

1

Send the message.

2

.

55 56

Sending a text message

• To add recipients, enter a mobile phone number or

select a contact in the To bar.

• Touch the Text message bar to enter the text of the

message.

• When finished, touch to send the text message.

Specific letters (accented) will also increase the
size of the SMS. This may cause multiple SMS to
be sent to your recipient.

Sending a multimedia message

MMS enables you to send video clips, images, photos,
animations, slides and sounds to other compatible
mobiles and email addresses.

An SMS will be converted to MMS automatically when
media files (image, video, audio, etc.) are attached or
subject or email addresses are added.

• To send a multimedia message, enter the recipient's

phone number in the To bar.

• Write the text of the message in the Text message

bar.

• Touch

to send a voice message, attach files or

share a contact.

• Touch to attach a photo/video you have taken or

stored in Gallery.

• Touch

to take a photo.

• Touch to take a video.

• When finished, touch to send the multimedia

message.

4.2 Manage messages

When a message is received, will appear on the
Status bar as a notification. Swipe down the Status bar
to open the Notification panel. Touch the new message
to open and read it. You can also access the Messages
application and touch the message to open it.

Messages are displayed as a conversation.
Touch a message to enter the message composing

screen:

1

2

3

57 58

Tap for more options.

1

Tap to call the number.

2

Tap to save the number to Contacts or view the

3

contact details if the number has been saved.

To adjust message settings, touch and select Settings
on the message list screen.

Using shortcut key

When the screen is locked, double-press the Volume up
key to open the camera.

4

1
2

3

Multimedia applications .......

5

5.1 Camera ..............................................

Before using the camera, make sure that you remove
the protective lens cover to avoid it affecting your
picture quality.

There are multiple ways to open the Camera app.

From the Home Screen

From the home screen, touch Camera

From the Lock Screen

When the screen is locked, press the Power key once to
light up the screen, then swipe left on the camera icon
in the lower right corner to open the camera.

59 60

.

6

7

8

Touch to access Camera settings.

1

Touch to turn display/hide the face beauty menu.

2

Take HDR photos.

3

Flash mode

4

5

Touch to switch the camera flash to auto/on/off.
WARNING: Keep a safe distance when using the

flash. Do not point the flash toward people’s or
animals’ eyes.

Switch between front and rear camera.

5

Pinch fingers together to zoom out, or spread

6

fingers apart to zoom in.

View the photos or videos you have taken.

7

Take a photo.

8

To take a photo

The screen acts as the viewfinder. First, position the
object or landscape in the viewfinder, touch the screen
to focus if necessary and touch

or press the Volume

key to take a photo. The photo will be automatically
saved. You can also take burst shots, swipe left, and
touch More > Burst, then touch and hold to take
burst shots, the maximum number is 30.

To take a video

Touch Video to change the camera mode to video.
Touch

to start video recording. Touch the left part
of this icon to take a picture during video
recording. Touch the right part of this icon to
pause video recording and touch to continue. Touch

to stop recording. The video will be automatically

saved.

Further operations when viewing a photo/video you
have taken

• Slide left or right to view the photos or videos you

have taken.

• Touch

, then Gmail/Bluetooth/MMS/etc. to

share the photo or video.

• Touch Back button

to return to Camera.

5.1.1 Settings

Touch to set more options.

Camera settings:

• Storage path: Touch to choose between phone and

SD card storage when an SD card is inserted.

• Volume key function: Touch to customise the Volume

key to Shutter, Volume or Zoom when using camera

• Quick capture by double-click vol down key when

screen off

Capture with back camera.
Capture with front camera
Off

• Camera sound

Touch

• Save location

Touch to tag photos and videos with your
location. This option is available when the GPS
location service is enabled.

Photo settings:

• Picture size (Back camera)

to turn on / off camera sound.

61 62

You can select (4:3) 13.0 megapixels / (4:3) 5.0

megapixels / (4:3) 3.1 megapixels / (16:9) 9.7
megapixels / (16:9) 3.8 megapixels / (16:9) 2.4
megapixels as your picture size of back camera.

• Picture quality

You can select Super fine / Fine / Normal.

• Add time watermark

Touch to turn on / off.

• Countdown duration

Enable you to select Off / 3/ 10 for countdown
duration.

• Composition line

You can select Close / Grid / Golden section /
Reticle / Box to help you take better photos.

• Smile shutter

Touch

• Face attribute detect

Touch

• Antibanding

Enable you to select 50Hz / 60Hz / Auto.

• Enhance lowlight photos automatically

Touch

• AI scene recognition

to turn on / off.

to turn on / off.

to turn on / off.

Identify multiple scenes and optimize shots, Touch

to turn on / off.

• Touching photograph

Touch

• Restore defaults

Reset camera to its default settings.

to turn on / off

63 64

5.2 Gallery ...............................................

Gallery acts as a media player for you to view photos
and play videos. It also automatically analyses photos
and organizes them into groups, so that you can quickly
locate the photos you need.

To view, edit or share the photos/videos, touch Gallery

from the Home screen.

1

Working with pictures and videos

You can work with pictures by rotating or cropping
them, sharing them with friends, setting them as a
contact photo or wallpaper, etc.

Find the picture you want to work on, and touch the
picture in the full-screen picture view.

2

3

1

4

2

Tap to access more options

1

Photos

2

3

View the photos/videos you have just taken

Folders

3

Photos, videos, screenshots, etc. are all automatically
grouped in Folders

65 66

Share

1

Auto

2

Press and hold to compare with the original one.

3

Edit
Delete

4

Touch to edit.

3 4

• To edit a video

Touch the video in the full-screen view and touch .

1

Rotate

1

Crop

2

Discard changes

3

Save changes.

4

2

Drag the slider at both ends of the video crop area,
select the video you want to keep, touch to preview.
Once done, touch Save copy.

67 68

Folders management

When there are many pictures and videos, you can
manage your albums for convenient viewing.

• Create a folder

Tap > New Folder to create and name a new folder.
Select the pictures or videos you want to include in it
by tapping to copy or move them.

• Move/copy pictures or videos
Touch and hold the picture(s) or Video(s) you want to

move/copy, Touch
then select the folder that you want to move to/copy
to.

• Delete or recover pictures or videos

> Move to folder/Copy to folder,

Touch and hold the picture(s) or Video(s) you want to
delete, touch

Calendar, Clock, and

6

> Move item to trash? > Move.

Calculator .................................

6.1 Calendar .............................................

You can use Calendar to keep track of important
meetings, appointments, etc.

To view the calendar and create events, swipe up the
Home screen, then touch Calendar.

6.1.1 Multimode view

You can display the Calendar by Schedule, Day, 3 days,
Week, or Month, touch to select.

69 70

6.1.2 To create new events

You can add new events from any Calendar view.

• Touch

• Fill in all required information for this new event. If it

is a whole-day event, you can select All-day.

• When finished, touch Save from the top of the

screen.

To quickly create an event from the Week view screens,
touch an empty spot to select a target area which will
then turn into
event.

.

, then touch the icon to create the new

6.1.3 To delete or edit an event

To delete or edit an event, touch the event to enter its
details screen. Touch to edit the event, or touch
and then Delete to delete.

6.1.4 Event reminder

If a reminder is set for an event, the upcoming event
icon will appear on the Status bar as a notification
when the reminder time arrives.

Swipe down the Status bar to open the Notification
panel and touch an event name to view the Calendar
notification list.

Touch the Back button to keep the reminders pending
in the Status bar and the Notification panel.

6.2 Clock ..................................................

Your mobile phone has a built-in clock, swipe up the
Home screen, then touch Clock.

71 72

Tap to add a time zone from the list.

6.2.1 Alarm

From the Clock screen, touch Alarm.
Turn on to enable the alarm.

Touch
Touch a currently existing alarm to enter the alarm

editing screen.
Touch

to add a new alarm.

DELETE to delete the selected alarm.

6.2.2 Timer

• Touch

to start the countdown.

Pause/play

Reset

From the Clock screen, touch Timer.

• Touch the digits to set the countdown time. Type the

time in hour, minute and second number sequence.

73 74

6.2.3 Stopwatch

From the Clock screen, touch Stopwatch.
Touch

1

2

to start the Stopwatch.

1

2

Pause/play
Touch to show a list of records according to the

updated time

6.2.4 Adjust Clock settings

Touch and then Settings to access Clock and Alarms
settings.

6.3 Calculator .........................................

To solve mathematical problems with Calculator, swipe
up from the home screen, then tap .

1

2

4

3

More options

1

Touch to switch between degree and radian.

2

For more options about Currency and Unit

3

conversion

Touch to delete digits one by one

4

75 76

7

Others ...................................

2

1

7.1 FM Radio

Your phone is equipped with a radio

(1)

.......................................

(2)

with RDS

(3)

functionality. You can use the application as a traditional
radio with saved channels or with visual information
related to the radio program displayed if you turn to
stations that offer Visual Radio service.

To listen to a radio programme, swipe up from the
home screen, then touch

(1)

Application availability depends on country and operator.

(2)

The quality of the radio depends on the coverage of the

radio station in that particular area.

(3)

Depending on your network operator and market.

.

77 78

5

4
8

6

Touch to view the saved recordings, set storage path

1

3

7

and scheduled off time .

Touch to enable/disable the loudspeaker.

2

Touch to go to next channel.

3

Touch to go to previous channel.

4

Touch to turn on/off the radio.

5

Touch to add the current station to Favourites or to

6

remove it from Favourites.

7

Touch to open and view the saved channels list.
Touch to record radio.

8

7.2 Sound Recorder...............................

8.2 Gmail

Use this function to record audio files, the recording file
you stopped will be stored in audio file automatically.

8

Google apps are preinstalled on your phone to improve
work efficiency and help you enjoy life.

This manual briefly introduces the apps. For detailed
features and user guides, refer to related websites or
the introduction provided in the apps.

You are recommended to register with a Google account
to enjoy full functionality.

Google applications ...........

8.1 Google Go

A web browser with which you can surf the internet.
Your bookmarks, browsing history, and settings across

all devices on which the browser is installed can be
synchronized with your Google account.

As Google's web-based email service, Gmail is configured
when you first set up your phone. With this application,
you can send and receive emails, manage emails by
labels, archive them, etc. Emails can be automatically
synchronized with your Gmail account.

8.3 Maps

Google Maps offers satellite imagery, street maps, 360°
panoramic views of streets, real-time traffic conditions,
and route planning for traveling by foot, car, or public
transportation. By using this application, you can find
your own location, search for a place, and get suggested
route planning for your trips.

8.4 YouTube

YouTube is an online video-sharing application where
users can upload, view, and share videos. Available
content includes video clips, TV clips, music videos,
and other content such as video blogging, short original
videos, and educational videos. It supports a streaming
function that allows you to start watching videos almost
as soon as they begin downloading from the internet.

79 80

8.5 Play Store

Serves as the official app store for the Android operating
system, allowing users to browse and download
applications and games. Applications are either free of
charge or at a cost.

In Play Store, search for the app you need, download it
and then follow the installation guide to install the app.
You can also uninstall, update an app, and manage your
downloads.

8.6 Duo

A video chat mobile app.
With phone numbers verified, users can easily video

call people from their contact list.

8.7 Google Assistant Go

Devices can have a dedicated hardware button for the
Google Assistant Go (GA-button). With a GA-button,
users can launch the Google Assistant Go in three
different modes: Default , Visual snapshot, and Walk
talkie.

• Default — Single press to activate
Default mode is the same as launching the Google

Assistant Go by long-pressing on the home button.

• Walkie-talkie — Touch and hold and hold to activate

81 82

Walkie-talkie mode launches the Google Assistant

Go with microphone auto-endpointing turned
off. Microphone auto-endpointing is used to
automatically close the microphone and finalize a
user query in default mode. In walkie-talkie mode, the
microphone remains open until the user releases the
GA-button. When the user releases the GA-button,
the microphone closes and the Assistant sends the
user query.

9

To go to Settings, swipe up from the home screen, tap
Settings

You can also swipe down from the notification panel
and touch .

Settings ............................

.

9.1 Network & internet

9.1.1 Wi-Fi

You can connect to the internet when your phone is
within range of a wireless network. Wi-Fi can be used
on your phone even without a SIM card inserted.

To turn Wi-Fi on and connect to a wireless network

• Touch Settings > Network & internet > Wi-Fi.

• The default is turned on

• Detected Wi-Fi networks are listed.

• Touch a Wi-Fi network to connect to it. If the

network you selected is secured, you are required
to enter a password or other credentials (you should
contact the network operator for details). When
finished, touch CONNECT.

.

You can also connect to a Wi-Fi network by scanning
a QR code.

• Touch Settings > Network & internet > Wi-Fi >

To add a Wi-Fi network

When Wi-Fi is on, you can add new Wi-Fi networks
according to your preference.

• Touch Settings > Network & internet > Wi-Fi > Add

network.

• Enter the name of the network and any required

network information.

• Touch SAVE.

To forget a Wi-Fi network

The following steps prevent automatic connection to
networks which you no longer wish to use.

• Turn on Wi-Fi, if it’s not already on.

• On the Wi-Fi screen, touch the name of the saved

network.

• Touch FORGET in the dialog that opens.

• Touch and hold the name of the connected network,

then touch Forget.

83 84

9.1.2 Mobile network

Go to Settings > Network & internet > Mobile network
to enable Data roaming, set your Preferred network
type, check the network connection you are using or
create a new access point, etc.

9.1.3 Airplane mode

Turn on Airplane mode to simultaneously disable
all wireless connections including Wi-Fi, Bluetooth and
more.

9.1.4 Hotspot & tethering

To share your phone's data connection via USB and
Bluetooth, or as a Wi-Fi hotspot, go to Settings >
Network & internet > Hotspot & tethering to activate
these functions.

To rename or secure your Wi-Fi hotspot

You can rename your phone's Wi-Fi network (SSID) and
secure its Wi-Fi network.

• Touch Settings > Network & internet > Hotspot &

tethering > Wi-Fi hotspot.

• Touch Hotspot name to rename the network SSID,

touch OK.

• Touch Security to set the network security.

The functions above may incur additional network
charges from your network operator. Extra fees
may also be charged in roaming areas.

9.1.5 Data saver

By enabling Data saver, you can reduce data usage by
preventing some apps from sending or receiving data in
the background.

9.1.6 VPN

Virtual private networks (VPNs) allow you to connect
to the resources inside a secured local network from
outside that network. VPNs are commonly deployed
by corporations, schools, and other institutions so
that their users can access local network resources
when not inside that network, or when connected to a
wireless network.

To add a VPN

• Touch Settings > Network & internet > Advanced >

VPN and then touch

• On the screen that opens, follow your network

administrator's instructions to configure each
component of the VPN settings.

• Touch SAVE.
The VPN is added to the list on the VPN screen.

.

85 86

Before adding a VPN, you should set a screen lock
for your phone.

To connect to/disconnect from VPN

To connect to a VPN:

• Touch Settings > Network & internet > Advanced >

VPN.

• The VPNs you have added are listed. Touch the VPN

you want to connect with.

• In the dialog that opens, enter any requested

credentials and touch CONNECT.

To disconnect from a VPN:

• Touch the VPN you want to disconnect from. In the

dialog that opens, touch DISCONNECT.

To edit/delete a VPN

To edit a VPN:

• Touch Settings > Network & internet >Advanced >

VPN.

• The VPNs you have added are listed. Touch the

icon next to the VPN you want to edit.

• After editing, touch SAVE.
To delete a VPN:

• Touch the

icon next to the selected VPN, then

touch FORGET to delete it.

87 88

9.1.7 Private DNS

Touch to select private DNS mode.

9.2 Connected devices

(1)

9.2.1 Pair new device

To exchange data with another device, you need to turn
Bluetooth on and pair your phone with the Bluetooth
device with which you want to exchange data.

• Touch Settings > Connected devices > + Pair new

device.

• Touch a Bluetooth device you want to pair your

phone with in the list.

• In the dialog that pops up, touch PAIR to confirm.

• If the pairing is successful, your phone will be

connected to the device.

To unpair from a Bluetooth device

• Touch

• Touch FORGET to confirm.

(1)

You are recommended to use Alcatel Bluetooth headsets,

which have been tested and proved compatible with your
phone. You can go to www.alcatelmobile.com for more
information about the Alcatel Bluetooth headset.

beside the device you want to unpair from.

9.2.2 Connection preferences

Touch to set the connection preferences, you can select

Bluetooth, Cast, Printing, Files received via Bluetooth
and Nearby Share.

9.3 Apps & notifications

Touch to view details about the applications installed
on your phone, to manage their data usage or force
them to stop.

In the Permission manager menu of an application, you
can grant permissions for the app, such as allowing the
app to access your Camera, Contacts, Location, etc.

9.4 Battery

Touch any category in the battery management screen
to view its power consumption.

9.5 Display

In this menu, you can adjust your screen Brightness
level, Adaptive brightness, Wallpaper, Font size, Lock
screen display, etc.

To rotate screen contents when device is rotated, touch
Auto-rotate screen.

89 90

9.6 Scheduled power on/off

Turn on the switches to enable scheduled power on/off,
and preset your power on/off time and repeat mode.

9.7 Sound

Use the Sound settings to configure many aspects of
call ringtones, music, and other audio settings.

• Vibrate for calls

Touch to select Never vibrate, Always vibrate or

Vibrate fist then ring gradually.

• Silent mode

Touch

• Do Not Disturb

If you do not want to be disturbed by your phone or

information ringtones during work or rest, you can
set the Do Not Disturb mode.

Swipe down the Status bar twice to access the Quick

Settings panel, tap

• Shortcut to prevent ringing

Press power & volume up together to vibrate or mute

calls and notifications.

• Phone ringtone SIM1

Touch to select phone ringtone for SIM1.

• Phone ringtone SIM2

to turn on / off Silent mode.

to turn on Do Not Disturb.

Touch to select phone ringtone for SIM2

• Default notification sound

Set the default sound for notifications.

• Default alarm sound

Set your alarm ringtone.

• Other sounds and vibrations

Set Dial pad tones, Screen locking sound, Touch

sounds, etc.

9.8 Storage

Enter Settings > Storage to check the usage of storage
space, and free up more when necessary.

9.9 Privacy

To protect your privacy, you can set an app to be
allowed or forbidden to access your location, SMS,
phone, etc. Also whether or not to show passwords or
choose the activities and info that you want to Google
to save.

9.10 Location

9.11 Security

• Screen lock
Select one method such as None, Swipe, Pattern,

PIN or Password to unlock the screen.

• Face unlock

Face unlock allows you to unlock your device with

your facial data. Set it according to the on-screen
steps.

Ensure that you are facing the phone screen when

using face recognition.

NOTE: you need to set a pattern, PIN, or password
before using face key.

• Smart Lock

Smart Lock keeps your device unlocked when it's

safe with you and locked when it detects that it's
been put down.

• Others

In Settings > Security, you can also set Device admin

apps, App pinning, etc.

Tap to set whether to allow an app to access your
device's location. You can set Allow only while using

the app, Allow all the time and Ask every time or Deny.

91 92

9.12 Accounts

Touch to add, remove, and manage your email and
other supported accounts. You can also use these
settings to control how and whether all applications
send, receive, and synchronize data on their own
schedules, and whether all applications can synchronize
user data automatically.

Touch Add account to add an account for the selected
app.

9.13 Accessibility

Use the Accessibility settings to configure any
accessibility plug-ins you have installed on your phone.

9.14 Smart controls

• Lift to check phone

Turn on to check time, notifications and other

info, pick up your phone.

• Smart motion

Pick up, flip or shake device to control relevant

applications.

• Pocket mode

Smart control when device in pocket.

9.15 Digital Wellbeing & parental
controls

In this menu you can find how much time you have
spent on the phone and even on each app. You can
customise the time limit for using the phone so that
have a healthy and balanced life.

In addition, parents are able to restrict their children's
usage time to manage their browsing habits.

9.16 Google

Touch to configure your Google account and service
settings.

9.17 System

• System update

If you want to update the system, touch CHECK FOR

UPDATES (refer to "10.1 FOTA Upgrade").

• Languages & input

Touch to configure language settings, Gboard, Google

voice typing settings, Pointer speed, etc.

• Gestures

To set some gestures for convenient use, such as

Quickly open camera, Lift to check phone, Prevent
ringing, etc.

93 94

• Date & time

Use Date & time settings to customise your

preferences for how date and time are displayed.

• Backup

Turn on

other application data to Google servers. If you
replace your phone, the settings and data you’ve
backed up will be restored onto the new phone when
you sign in with your Google account.

• Reset options

Tap to Reset Wi-Fi, mobile & Bluetooth, Reset app

preferences, you won't lose your data with these

settings.

If Erase all date (factory reset) is selected, all data in
your phone's internal storage will be erased, please
back up your data before reset.

• Regulatory & safety

Touch to view product information such as Product

model, Manufacturer name, Manufacturer address,
IMEI, CU reference, Bluetooth Declaration ID, etc.

to back up your phone’s settings and

9.18 About phone

You can also check Legal information, Build number,
SIM status and other specs.

10

Making the most of your

phone ....................................

10.1 FOTA Upgrade

Use the FOTA (Firmware Over The Air) Upgrade tool to
update your phone's software. To access Updates, from
the app list, touch Settings > System > System Update.

If you want to update the system, touch CHECK FOR
UPDATES and when that’s finished, your phone will
have the latest version of the software.

During FOTA downloading or updating, to avoid errors
in locating the correct update packages, do not change
your default storage location.

View basic information for your phone such as Device
name, etc.

95 96

11

Accessories ..........................

12

Warranty ..............................

Standard accessories

1. Charger

2. USB Cable

3. LCD sticker

4. Quick Start Guide

5. Product safety information leaflet

•Accessoriesdependoncountry.

•Only use the Alcatel batteries, chargers, and

accessories included along with your device.

97 98

Your phone is warranted against any defect or
malfunctioning which may occur in conditions of normal
use during the warranty period of twelve (12) months
from the date of purchase as shown on your original
invoice.

Batteries
also warranted against any defect which may occur
during the first six (6) months
purchase as shown on your original invoice.

In case of any defect of your phone which prevents you
from normal use thereof, you must immediately inform
your vendor and present your phone with your proof of
purchase.

If the defect is confirmed, your phone or part thereof
will be either replaced or repaired, as appropriate.
Repaired phones and accessories are entitled to a

(1)

The warranty period may vary depending on your country.

(2)

The life of a rechargeable phone battery in terms of

(2)

and accessories sold with your phone are

(1)

from the date of

conversation time, standby time and total service life,
will depend on the conditions of use and network
configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain
optimal performance for your phone during the first six
months after purchase and for approximately 200 more
recharges.

(1)

one (1) month warranty for the same defect. Repair or
replacement may be carried out using reconditioned
components offering equivalent functionality.

This warranty covers the cost of parts and labour but
excludes any other costs.

This warranty shall not apply to defects to your phone
and/or accessory due to (without any limitation):

- Non-compliance with the instructions for use or
installation, or with technical and safety standards
applicable in the geographical area where your phone
is used.

- Connection to any equipment not supplied or not
recommended by TCL Communication Ltd.

- Modification or repair performed by individuals not
authorised by TCL Communication Ltd. or its affiliates
or your vendor.

- Modification, adjustment or alteration of software or
hardware performed by individuals not authorised by
TCL Communication Ltd.

- Inclement weather, lightning, fire, humidity, infiltration
of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation etc.

There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or
the mandatory warranty provided by your country or
jurisdiction.

In no event shall TCL Communication Ltd. or any
of its affiliates be liable for indirect, incidental or
consequential damages of any nature whatsoever,
including but not limited to commercial or financial
loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion
or limitation of indirect, incidental or consequential
damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions
may not apply to you.

99 100

13

Before contacting the service centre. here are some
instructions to help you troubleshoot your device:

• For optimal operation, fully charge the battery.

• To improve the phone’s performance, remove

unnecessary files or apps on your phone.

• Update your phone's software via the System

Update. Alternatively you can touch Settings >
System > System Update to update software.

• Reset your phone via Factory data reset. Touch

Settings > System > Advanced > Reset options >
Erase all data (factory reset). Another method is to

hold down the Power key and the Volume up key
at the same time when your phone is powered off.
All your phone data will be lost permanently. It is
strongly advised to fully back up your phone data
before resetting.

and carry out the following checks:

My phone can't be switched on or is frozen

• When the phone can't be switched on, charge for

at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.

Troubleshooting ..................

101 102

• When the phone falls into a loop during power on

animation and the user interface can't be accessed,
press and hold the Power key to reset. This eliminates
any abnormal OS booting issues caused by third
party applications.

• If neither method is effective, reset the phone by

pressing the Power key and the Volume up key at the
same time, and then selecting Wipe data/Factory

reset. Press the Volume key to select, and press the
Power key to confirm each selection.

My phone has not responded for several minutes

• If your phone doesn’t respond, turn off your phone

by pressing and holding the Power key until it turns
off and then restart it again.

• If it still doesn't work, reset the phone.

My phone turns off by itself

• Check that your screen is locked when you are not

using your phone, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.

• Check the battery charge level.

• If it still doesn't work, reset the phone or update

software.

My phone can't charge properly

• Make sure that you are using the Alcatel charger that

comes with the phone.

• Make sure that your battery is not completely

discharged.

• Make sure that charging is carried out under normal

conditions (0°C (32°F) to 40°C (104°F )).

• When abroad, check that the voltage input is

compatible.

My phone can't connect to a network or "No service"
is displayed

• Try connecting to the network by moving to another

physical location.

• Verify the network coverage with your carrier.

• Check with your carrier that your SIM card is valid.

• Try connecting at a later time if the network is

overloaded.

My phone can't connect to the internet

• Make sure that the internet access service of your SIM

card is available.

• Check your phone's internet connection settings.

• Make sure that you are in a place with network

coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure that the SIM card has been correctly

inserted.

• Make sure that the chip on your SIM card is not

damaged.

• Make sure that the service of your SIM card is

available.

My phone can't make outgoing calls

• Make sure that you have dialled a valid number and

have touched call icon.

• For international calls, check the country and area

codes.

• Make sure that your phone is connected to a

network, and the network is not overloaded or
unavailable.

• Check your subscription status with your carrier

(credit, SIM card validity, etc.).

• Make sure that you have not barred outgoing calls.

• Make sure that your phone is not in airplane mode.

My phone can't receive incoming calls

• Make sure that your phone is switched on and

connected to a network (check for overloaded or
unavailable network).

• Check your subscription status with your carrier

(credit, SIM card validity, etc.).

• Make sure that you have not forwarded incoming

calls.

• Make sure that you have not barred certain calls.

103 104

• Make sure that your phone is not in airplane mode.

The caller’s name/number doesn't appear when a call
is received

• Check that you have subscribed to this service with

your carrier.

• Your caller may have concealed his name or number.

I can't find my contacts

• Make sure that your SIM card is not broken.

• Make sure that your SIM card is inserted properly.

• Import all contacts stored on your SIM card to your

phone.

The sound quality of the calls is poor

• Adjust the volume during a call by pressing the

Volume key.

• Check the network strength. Move to a location with

stronger signal strength.

• Make sure that the receiver, connector and speaker on your

phone are clean.

I can't use the features described in the manual

• Check with your carrier to make sure that your

subscription includes this service.

• Make sure that this feature doesn't require an Alcatel

accessory.

When I select a number from my contacts, the number
can't be dialled

• Make sure that you have correctly recorded the number

in your file.

• Make sure that you have selected the country code

when calling an international number.

I can't add a contact

• Make sure that your SIM card contacts are not full;

delete some files or save the files to the phone.

My callers can't leave messages on my voicemail

• Contact your network carrier to check service

availability.

I can't access my voicemail

• Make sure that your carrier's voicemail number is

correctly entered in "Voicemail number".

• Try later if the network is busy.

I can't send and receive MMS

• Check your phone storage as it might be full.

• Contact your network carrier to check service

availability and MMS parameters.

• Verify the server centre number or your MMS profile

with your carrier.

• The server centre may be swamped. Try again later.

105 106

SIM card PIN locked

• Contact your network carrier to obtain the PUK

(Personal Unblocking Key) code.

I can't connect my phone to my computer

• Check to make sure the USB port is not broken. If it’s

not working, try another USB port on your computer.

• Make sure USB drivers are properly installed.

• If you are using a Windows computer, make sure it

supports MTP mode. If you are using a Mac, make
sure to install Android File Transfer from www.
android.com/filetransfer/.

I can't download new files

• Make sure that there is sufficient phone storage

space for your download.

• Select the microSD card as the location to store

downloaded files.

• Check your subscription status with your carrier.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your

phone is visible to other users.

• Make sure that the two phones are within Bluetooth’s

detection range.

The battery drains too fast

• Make sure that you follow the complete charge time

(minimum 150 minutes).

• After a partial charge, the battery level indicator

may not be exact. Wait for at least 20 minutes after
removing the charger to obtain an exact indication.

• Adjust the screen brightness as appropriate.

• Extend the email auto-check interval for as long as

possible.

• Update news and weather information on manual

demand, or increase their auto-check interval.

• Exit background-running applications if they are not

being used for extended periods of time.

• Turn off Bluetooth, Wi-Fi, or GPS when not in use.

The phone becomes warm following prolonged
calls, game playing, internet surfing or running other
complex applications

• This heating is a normal consequence of the CPU

handling excessive data. Ending the above actions
will make your phone return to normal temperature.

After a factory data reset is performed, I can't use my
phone without entering Google account credentials

• After a reset is performed, you must enter the

original Google account credentials that were used
on this phone.

• If you don’t remember your Google account

credentials, complete Google account recovery
procedures.

107 108

• If you still cannot access your phone, apply to the

authorized repair centre, but remember that it will
not be regarded as warranty case.

I forgot some passwords/codes/keys on phone

• Perform a factory data reset.

• If you still cannot access your phone, apply to the

authorized repair centre, but remember that it will
not be regarded as a warranty case.

14

Processor:

SC9863A

Platform:

Android R GO

Memory:

32GB + 2GB

Dimensions (LxWxT):

156.4x74.8x9.7 mm

Weight:

190g

Display:

6.1-inch touchscreen with HD+1560x720

Network:

GSM: 850/900/1800/1900

Specifications ......................

UMTS: B1/2/5/8 (2100/1900/850/900)

109 110

LTE: B1/3/7/8/20/28(full)/38/40/41(190M)

Battery

(1)

:

(Band frequency and data speed depend on operator.)

GPS:

GPS/Glonass, with A-GPS

Connectivity:

• Bluetooth 4.2

• Wi-Fi 802.11b/g/n

• 3.5 mm audio jack

• Micro-USB

Camera:

• Back camera: 13M+2M(Depth)

• Front camera: 5MP

Audio supported formats:

• MP3, AAC, AMR, AMR WB, PCM/ADPCM, Opus,

Flac, Vorbis, MID, AAC LC, HE-AACv1, HE-AACv2

Video supported formats:

• H.264, H.265, MPEG-4, Sorenson H.263/H.263,

VP8, VP9, MPEG-2

111 112

Capacity: 3000 mAh

Expansion Slot:

microSD™ memory card
(Availability of microSD card depends on market)

Note: Specifications are subject to change without
prior notice.

(1)

The original battery has undergone rigorous safety

inspections to meet qualification standards, the use of
non-original batteries may be dangerous.

English - CJA2HG0ALAAA

113