Ag Leader Versa DirectCommand AgFiniti File Transfer Reference Guides

Remote Support on AgFiniti®

Web Access

1. Visit www.agfiniti.com

2. Enter your Login information to access your account a. SMS

™

customers, use your existing account username and password

b. If you are not a current SMS customer, Create a New Account

3. After logging in, navigate to Manage/Account Configuration

and select Licenses

 Select Add License and enter the

provided 32 digit activation code

4. In your Ag Leader

using your AgFiniti user name and password to link your display to your AgFiniti account

Integra or Versa™ display, login

 You can have multiple displays connected to

your account

5. Navigate to Tools/Remote Support/View Display

 Select Manually Start Session to connect to any display

where the user has provided an Authorization code

 Select the Display that is online and you wish to view.

Then select Start Viewing Session. Devices can also be accessed under Manage/Resources/Devices.

6. The first time you use Remote Support

on a device, you may be prompted to install the JAVA runtime. Proceed and Install the program. Each time you start a remote support session, you will be prompted to allow the application to run to bypass security on your computer.

 Remote Support View is not supported on iOS

or Android operating systems currently, only

OS’s that support the JAVA runtime engine

7. Select Quality to adjust between a Low or High quality

version of the display screen (in cab display will not change)

 Low quality is beneficial for the display user if they have a poor or

slow internet connection and will consume less wireless bandwidth

8. To Cancel your session and disconnect from

the display, select Cancel Viewing Session

 View Display is view only, so the display cannot be controlled from AgFiniti  If you have been inactive, (no browser activity), for 15 minutes your session will be closed  You can allow any AgFiniti user to view your display by providing them with the

Authorization code from the display you wish to view. This manual process will have to be done each time you want to start a session.

 Display user is responsible for providing an internet data plan and for overage charges

Sharing Access to Your Display(s) with Other Accounts

Access to your display(s) can be granted to another account or you can request access to someone else’s display(s). This will allow you to see shared displays in your device list.

1. Go to Manage/Account Configuration/Sharing

2. Select Request Account Share

3. Enter the Account/User email you want to remotely view displays for

 Select Ag Leader Tech Support from the drop down list to share your displays

for remote display viewing access with Ag Leader

4. Then check the Remote Support/View Display option, and then choose a duration for

them to share their displays with you

5. Select Save to send the request and once the request is accepted by the user you

sent it to, you will then be able to see their display(s)