AES Imperial Pedestal Audio Installation Instructions

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Dealer Manual

DO NOT GIVE TO HOME OWNER.

FOR PROFESSIONAL USE ONLY .

Cellular Intercom System

Note: For legal reasons, telephone technical support is for registered and

qualified product dealers only. Home owners and end-users should contact their

dealer for product technical support.

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Contents

Overview of System

…………….Pg 3

Site Survey

…………….Pg 3

SIM Card

…………….Pg 3

Power

…………….Pg 3

Pedestal Style Call Box Overview

…………….Pg 4

Wall Mount Style Overview

…………….Pg 4

Pedestal Style Mounting

…………….Pg 5

Wall Style Mounting

…………….Pg 5

Inserting the SIM

…………….Pg 5

Connections

…………….Pg 6

Powering Up

…………….Pg 6

Installing the Programming APP

…………….Pg 7

Begin Programming a New Install

…………….Pg 8

Begin Programming Existing Install

…………….Pg 8

Programming

Check Reception

…………….Pg 9

Programming Dial Out Numbers

…………….Pg 10

Programming Caller ID numbers

…………….Pg 10

Additional Features

…………….Pg 11

1.Volumes

…………….Pg 12

2.Dialling & Talk Times

…………….Pg 12

3.Service Calls

…………….Pg 13

4.Info Screen

…..…….Pg 13-14

5.Pass Codes

…………….Pg 15

6.Relay Times

…………….Pg 15

7.Notifications

…………….Pg 16

8.Keypad Programming

…………….Pg 16

Permanent Codes

…………….Pg 17

Time Restricted Codes

…………….Pg 17

Temporary Codes

…………….Pg 18

Delete Codes

…………….Pg 18

9.Automatic Triggering Times

…………….Pg 19

10.Client List on iphone

…………….Pg 19

10b.Client list on Android

…………….Pg 20

11.Clock Sync

…………….Pg 20

11b.Daylight Saving

…………….Pg 21

12.Do Not Disturb

…………….Pg 21

12b.After Hours

…………….Pg 22

Complete List of Parameters

…………….Pg 23

Control by SMS

…………….Pg 25

Troubleshooting

…………….Pg 25

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Overview of System

Please read this entire manual before attempting to install this system.
This system should only be installed by a professional automatic gate installer or access control
specialist dealer.
It is recommended that the system be set up, configured, commissioned and tested on a
workshop bench before taken to site for installation.

Site Survey

Before installing this system, you need to be sure that there is good mobile GSM cell coverage in
the area it is to be installed. It is recommended that you conduct a site survey, and check
reception on the site for a GSM network. If reception is poor in the area, then this system is not
recommended. This unit can operate on At&T and T-Mobile networks in the USA.

SIM Card

You will need a SIM card in order to use this system. It should be a regular voice and SMS text
SIM card. Do not use a data only SIM, as this is only for tablets and will not work in the unit.

Power

This system comes with a 15v d.c. power supply. It is recommended that it is located within 25
feet of the intercom and cabled in 14 gauge cable, otherwise damage can occur to the product.

15v dc 3amp
power supply

14 Gauge Power cable

25 feet max

Call box

Fuse

500mA quick blow fuse

Power
Board

15V l 0V

Keypad
Module

15v
24v

IMPORTANT:
Voltage selector pin.
ONLY for SOLAR 24v
use!

15v DC Power in HERE

Only use power supply provided!

Inside Power ConnectionSite Cabling

Please note: If using 24v dc solar operator power,
switch jumper below to 24v position BEFORE turning
on power.

(Red = +15v)

Surge protector strip

Note: Fit surge protector strip to help prevent surge.

!

!

Note: The power board supplies filtered power to the keypad and cellular module, and
has surge protection plus a fuse. In the event of a power surge or lightning surge, the
fuse is designed to blow and help protect the equipment.

1) Ensure the SIM has calling credit, and can make and receive calls
on a cell phone.

2) Check that the SIM is not locked to a phone and can be used in
other devices. Call the service provider to unlock it if required.

3) Check that the SIM does not have a PIN code request.

4) You are now ready to begin programming.

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Pedestal Style Call Box Overview

Wall Mount Style Overview

Tip: Keep all protective covers and films on the unit until fully installed. These covers are to
protect the unit from scratches during installation.

Call button

Speaker grill

Hinged front door

Optional Keypad

Microphone

Built in antenna

Security access key

Optional Keypad

Call button

Speaker grill

Security Screw Access

Wall mount antenna
with bracket & 6 feet of
cable

Hinged front door

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Pedestal Style Mounting

Hinge

front door

Wall mount

Hinge front

door

Gooseneck mount

5/16 (M8)

bolts

3" hole

centres

3" hole

centres

Wall Style Mounting

Loosen top 2 screws only

Hinge front door

Side View

Inserting the SIM card

Note: This unit is a dual 3G/4G system, operating on either 3G or 4G network frequencies.

1) Put the SIM into a phone to activate and register it with the network.

2) If you are using pay and go, top up the SIM with some airtime credit.

3) Test that the SIM can make and receive calls and can send and receive a SMS.

4) Ensure the power is OFF.

5) Slide the SIM card into the holder (pads down as shown).

Please ensure the SIM card is a regular
voice SIM card with SMS, from either
At&T or T-Mobile. Do not use a data SIM
as these are only for tablets.

SIM

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Connections on the GSM Controller

Powering Up

Perform a final check of wiring and ensure the antenna is connected before switching on the
power. Once the power is switched on, the power LED should illuminate.

N/C

COM

N/O
N/C

COM
N/O

12v d c

N/C
COM
N/O

GSM

modem

N/C
COM
N/O

Out 1
Out 2

eg

Relay
outputs

Signal LED

CPU

Power

eg

24v

ac/dc

Power

CPU

Signal LED

Antenna

Connection

Optional gate

position limit switch

Optional exit button, triggers output 1 for programmed time

Pre-wired to push

button

Relay outputs.

Relay 1

15v DC prewired

from power filter

board (Prewired)
12v dc output

(not used)

Relay 2

TIPS: My GSM LED is still searching…

-Check the SIM card is registered and can
make a call in a phone.

-Check the SIM card is seated correctly.
Power off, clean the contacts on the SIM
and the GSM unit, and reinsert the SIM.

-Check power cable distance and thickness.

-Increase antenna height.

-Change network.

-Move antenna away from metal objects.

-Fit a high gain antenna.
=1 bar

= 2 bars

= 3 bars

= 4 bars

= Processing

= Standby

= Searching

= Connected

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Installing the Programmer APP for the first time

1. For android or apple devices you can download the AES programming app called “Cellcom
Prime Programmer” (or scan QR code below).

2. Open the app and allow all permissions (Android users).

Register your details
first time for support
registration.

Press Submit and
send your details via
email client.

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Programming a Brand-New Install

Press SETTINGS to reveal the screen shown. This screen will
store details for the client.

Now you are ready to begin programming!

Programming an EXISTING Install

1.Go to MORE>CLIENT LIST to reveal the screen shown.

2.Press and HOLD to select the desired client.

3.Iphone users press the info symbol. Android users press and

hold the client, and then press upload to begin programming.

Now you are ready to begin programming!

Enter name or site name for customer.

Enter INTERCOM SIM phone number.

Default Engineer’s and user`s pass codes. These

can be changed later.

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Programming

Now that you have either entered a new client, or selected an existing client from the client list,
you are now ready to begin programming.

Note: SMS string= *20#

Step 1: Check Reception

Go to MORE>INFO & press the reception check button.
On Android the app will automatically send a SMS string (*20#)
to the intercom.

On iphone, users will be taken to their SMS screen to
confirm before sending the string. The intercom should then

reply with a signal level between 1 and 31.

1-12
Poor

13-20

Medium

21-31
Good

For good performance, signal level on 2G should be at least 13.
On 3G/4G signal it should be no less than 10.

TIP: If signal is lower than recommended, then take IMMEDIATE

action. Change network if possible, or use an optional high gain
antenna. Check power cable is within recommended
specification. (Poor power cable can lower reception).

SMS message sent to intercom.

SMS reply to your phone.

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Programming dial out numbers for multi button versions

Please note the position of the buttons on the above panel options. For example, if you have a 2
button panel, you will be programming dial out numbers for buttons 3 and 8. For a 4 button panel,
the corresponding button locations are 2,3,8 and 9.

Step2: Programming Numbers for the
intercom to call on button press.

1.Press the SINGLE home icon for a 1 button system, or MULTI

for a 10 button system.

2. Simply enter cell phone numbers and/or landline phones
which the intercom is to call when the call button is pressed. (10
button model please enter button number).

3. Press SAVE. Note: iphone users will be taken to their SMS
screen to confirm the SMS string (press send).

4. The intercom should reply with an SMS to your phone
showing the SMS string and an OK status.

SMS Programming Format:

9999#111telephonenumber#

Pass code

Function code

(add number)

Data

Button number

(1-10)

Telephone number
position 1-4

E.g. 9999#111firstnumber#112secondnumber#113thirdnumber#

10

9 87 6 5 4 3

2

1

4 4 3

3 3 3 2 2 2 1

10

9

9

9 88

887

7

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Step3: Programming Caller ID access
numbers (100 max).

1.Press the CALLER ID button.

2. Simply enter cell phone numbers of visitors whom should

have access with caller ID (up to 8 at a time).

3. Press SAVE. Note: iphone users will be taken to their SMS
screen to confirm the SMS string (press send).

4. The intercom should reply with an SMS to your phone
showing the SMS string and an OK status.

To delete, enter number above and press delete

SMS Programming Method:

Add numbers -

9999#72telephonenumber#72telephonenumber#

Delete specific number –

9999#73telephonenumber#

Delete all –

9999#73*#

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Programming Additional Features

The intercom should now be able to call users and have some basic Caller ID access. Now you
may wish to program additional features for the client, including keypad codes, dialling times (to
avoid voicemail on un-answered calls, auto-trigger times etc.

Mic & SPK Volume

Avoid voicemail
picking up un­answered calls

Service Calls
(prevent SIM being
turned off due to
inactivity)

Diagnostics

Programmer and
user pass codes

Default relay pulse
times

Turn on SMS
notifications when
gates triggered.

Program keypad pin
codes

Time clock
automatic opening
and closing times

Adjust, add or
delete clients on
your client list

Turn on do not
disturb to disable
call button at night

Turn on Auto-clock
sync after power
failures

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1.Volumes

Adjust speaker and microphone volumes.

Enter required level (1-9) for optimum speech.
TIP: Set as low as possible for good acoustics.
Default = 5

SMS string for Speaker Volume:

9999#3X# (X=1-9, default = 5)

SMS string for Microphone Volume:

9999#4X# (X=1-9, default = 5)

Press SAVE.

TIP: Iphone users will be taken to SMS screen to
confirm message. Android devices will
automatically send the SMS.

2. Dialling Times & Talk Time

Change ringing times on each number to avoid voicemail
picking up a call on un-answered call so the unit can roll over
to the next number.
Note: Default 20 secs (includes 5-8 sec connection time).

Dialling time for first number (default 20 secs)

Dialling time for second number (default 20 secs)

Dialling time for third number (default 20 secs)

Set MAX talking time for all numbers (default 60 secs)

SMS strings:

9999#45XX# (X=dialling time for first number)
9999#46XX# (X=dialling time for second number)
9999#47XX# (X=dialling time for third number)
9999#53XXXX# (X= talking time in seconds, 9999 max)

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4.Info

Choose SMS or CALL

3.Service Calls

This feature is normally only used on intercoms which are
seldom used and only for SIM cards which are likely to be
de-activated by the network due to inactivity. It can be
programmed to make a chargeable outgoing call or SMS to
a number of your choice using this screen.

Enter the phone number which is to receive the call

Enter the frequency of calls (1-60 days).

TIP: This will call or SMS at the time at which the feature
was activated. So, if you set this feature up at 5pm, it will
make the service call or SMS at 5pm at the next interval.

SMS string for choosing SMS or CALL:

9999#58X# (For calls, X=2, for SMS, X=1)

SMS string for entering phone number:

9999#77XXXXXXX# (X=cell phone number) 77*# to delete.

SMS string for frequency of calls:

9999#57XX#

Check signal strength

Check stored phone
numbers

Check stored keypad
codes

Check relay status

Check who opened the
gate, when it was opened
and by what method

TIP: Iphone users will be
taken to SMS screen to
confirm message. Android
devices will auto send the
SMS.

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SIGNAL STRENTH

Will reply with signal range
1-31 Should be higher
than 10.

STORED NUMBERS

O=Dial out number.
I=Dial IN Caller ID number.

STORED CODES

NORM=Permanent codes.
TEMP=Temporary codes.
PLAN=Time restricted
codes.

RELAY STATUS

OPEN – Shows status of
the input terminals called
STATUS on the
intercom, can be used
with a limit switch.
Relay status shown to
check if any relay is
latched.

Last 6 digits of phone number which answered the gate

Last 6 digits of caller ID user phone number

Last 2 digits of keypad code used

ACTIVITY LOG

Use this to see who used the intercom and when. Which
pin codes were used, who used caller ID, who answered
the call.
TIP: Time and date is in international military format.

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5. Pass Codes

CAUTION: Take care when changing pass codes. There are
2 levels of 4-digit code (both must be different):

1. Engineers/Programmers code (default 9999)

2. Access/user code (default 1234)
You may wish to change both from their defaults for security.

Restore the app to using default codes (does not
restore the intercom)

Enter new programmers code (default 9999)

Enter new user/access code (default 1234)

If changing default codes, then you will now need to update
the client list before you can do any further programming.

If the 1234 user access code is changed, then you will
also need to change it on the home owners app.

SMS Strings:

9999#01XXXX# (X=new programmers code)
9999#02XXXX# (X=new user access code)

6.Relay Times

Relay default trigger times are 1 second. Use this feature
to change a relay for a longer time perhaps for a magnetic
door lock or to make one relay a momentary relay and the
other a 1 hour relay for example.

SMS string for relay 1:

9999#50XXXX# (X=time in seconds, 1-9999)

SMS string for relay 2:

9999#51XXXX# (X=time in seconds, 1-9999)

Enter time in SECONDS then press SAVE to send
SMS

TIP: Iphone users will be taken to SMS screen to
confirm message. Android devices will auto send the
SMS.

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8.Keypad Programming

For Permanent 24/7
Codes

For Time Restricted
Codes (codes that work
during certain times &
days of the week

For temporary codes
(codes which auto-expire
in a pre-set time)

For deleting codes

7.Notifications

This feature is commonly used to allow one home user to
receive SMS alerts each time the INTERCOM is used to
trigger the gates and grant access.

Quick Enable / disable this feature

Enter the phone number to receive the SMS alert
and press SAVE

Enter text which you want the user to receive
when access is granted, then press SAVE
MESSAGE

SMS string for turning ON or OFF:

9999#80X# (X=2 to enable. X=1 to disable)

SMS string for entering phone number to receive notification:

9999#78XXXXXXX# (X=cell phone number) 78*# to delete.

SMS string for entering text to display:

9999#79XXXXXXX# (X is any text message you wish to

display on the phone. E.g. Gates Opened)

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Permanent Keypad Code

Stores up to 200 codes, all of which can be used to gain
access 24/7.

Time (Restricted) Code

Stores up to 20 codes which will only work during pre-set
times and days of the week. (Relay 1 only).

Enter 4 digit code

Choose Relay 1 or Relay 2

Enter activation time. (0-9999 seconds)
Use 1 second for gate trigger.
Use approx. 5 secs for magnetic locks.
Use 0 for latching or toggle code.
Use 3600 secs for 1 hour hold open on gates

SMS String for adding keypad codes:

9999#811code#time#

Pass code

Function

code

4 digit user
code

1 = Relay 1
2 = Relay 2

=SECONDS
1-9999
0 = Latching

Enter 4 digit code

Enter Start and Finish time
(Military format without any colons.
E.g. 8am = 0800. 11pm = 2300)

Select days of the week the code is to
be active.

SMS String for time restricted code:

9999#83#day,day,day#time1,time2#code#

Pass code

Function code

Enter start and end time in
24hr 4 digit format (no
colon), and separate with
comma. e.g. 0800,2300

Select days (up to 7)
3 digit format, separate
with commas.
E.g. mon,tue,wed,thu,fri

4 digit code

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Temporary Code

Stores up to 30 codes at any time which will auto expire
after a pre-set countdown time (1-168 hours) (Relay 1
only)

Enter 4 digit code

Enter countdown time in hours (1-168 hrs)

SMS String for temporary code:

9999#82#hours#code#

Pass code

Function

code

Can be between

1-168 hours

4 digit code

Delete Codes

You can use these buttons to delete a
recently stored temp or time restricted code
(codes shown beside the delete button)

Delete any known code

Delete ALL codes

SMS String for deleting a known code:

9999#84code#

Pass code

Function

code

Code to be deleted

Deleting ALL codes: 9999#84*#

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9. Auto Relay Trigger Times

Create up to 40 automatic time clock events to trigger or
latch/unlatch gates (depending on gate system setup).
For auto closing gates, send latch command at the desired
opening time, followed by a separate unlatch event to close at
the desired closing time.
For step-by-step operated gates (non auto-closing), then send
a momentary trigger command at the time required to change
the state of the gates from open to closed or closed to open.

1. Pick the type of event (momentary/latch/unlatch)

2. Choose the days

3. Enter the time in military 24hr format without colon
E.g. 8.30am = 0830. 11:10pm = 2310.

1234#1#day,day,day#time#

USER
passcode

Command:

1=trigger relay 1
2=latch relay 1
3=unlatch relay 1
4=trigger relay 2
5=latch relay 2
6=unlatch relay 2

Enter time in 24hr format (no colon)

Select days (up to 7)
3 digit format, separate with commas.
E.g. mon,tue,wed,thu,fri

10. Client list on iphone

The client list allows you to save sim phone number, customer
name and pass codes for all your installs.

On any previous install, you can load the customer and then re­program their intercom.

Press to select Client

Press to
load details
& program

Press to
SAVE after
editing

Swipe to
delete

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11. Clock Sync

The unit has an internal time clock counter, which reads the
time from an incoming SMS message, and uses this to
calibrate its time clock.

For power failure events, this feature allows the unit to send a
SMS to itself after a power failure.

Simply press the button and the app will send a SMS string to
the intercom storing the phone number from the SIM card
inside memory.

TIP: Use this if your area experiences regular power cuts and
your client is using timed features.

Note: Using this feature will cause the unit to be busy for 2-3
minutes after a reboot. Please be patient with programming
etc after a re-boot.

9999#86telephonenumber#

Pass code

Function code

Phone number of the SIM

card in the intercom

TIP: 9999#86*# will delete this number again

10. Client list on android

The client list allows you to save sim phone number, customer
name and pass codes for all your installs.

On any previous install, you can load the customer and then re­program their intercom.

Press & HOLD to

select Client

Press to save
changes

Press to load

details &

begin

programming

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12. Do not disturb

This feature allows the push button on the intercom to be
active during pre-set times, and ignore button presses all
other times.
Use this screen to set the ACTIVE times and days for the
button.

Quick enable/disable button

Select start and finish times for the button to work
(24hr format, no spaces or colon. E.g. 8:30am = 0830

Press save to send SMS command.

9999#21#day,day,day#time1,time2#

Pass code

Function code

Enter start and end time in 24hr 4 digit
format (no colon), and separate with
comma. e.g. 0800,2300

Select days (up to 7)
3 digit format, separate with commas.
E.g. mon,tue,wed,thu,fri

To activate, enter the following code:

1234#21#ON# (change ON to OFF to disable again).

11b. Daylight Saving

For regions where there is a 1 hour time shift for daylight
saving, it can be useful to have the intercom send itself a
SMS every set number of days to re-synchronise the internal
clock. The intercom will do this anyway each time a SMS is
received.

Set the number of days between SMS message
sending (depending on carrier provider, this may be
chargeable to the customer).

9999#87??#

Pass code

Function code

1-99 days

0= no SMS sheduling

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Complete list of parameters

The table below show the complete list of features.

Changing pass codes

9999#01????#

Change programming password

9999

9999#02????#

Change access control password (SMS control of relays, or
non-stored numbers can call intercom & enter code to
activate output 1).

1234

9999#03????#

Change monitoring mode password (user can call the
intercom, enter this pass code to listen in and speak)

5555

Dial out numbers

9999#1XY????#

Store dialling out numbers. (X = button number 1-9 & 0 for
button 10) (Y = number dialled 1-4) (???? = phone number)

N/A

9999#1XY*#

Delete a dial out number. (X = button number) (Y = number
position 1-4)

N/A

Volume controls

9999#3?#

Speaker volume. Where ? = 1-9. 1 = lowest, 9 = highest.

5

9999#4?#

Microphone volume. Where ? = 1-9. 1 = lowest, 9 = highest.

5

12b. After Hours / Out of Hours

If you have activated the do not disturb feature, the push
button will not call anyone after the pre-set time threshold.
However, sometimes it is useful to have the intercom call a
different number after hours. For example, in commercial
premises it can call the office phones during business hours,
and then call a security guard after hours.

1.Enter phone number to call after hours.

2. Enter button number (enter 1 for single button
system)

3. Press SAVE to confirm and send SMS

9999#211telephonenumber#

Pass code

Function code
(add number)

Data

Button number

(1-10)

Telephone number
position 1-4

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Timings

9999#50?#

Relay 1 time. ? = seconds, 1-9999

1 sec

9999#51?#

Relay 2 time. ? = seconds, 1-9999.

1 sec

9999#45??#

Calling time for first number, adjust this to avoid voicemail
picking up a call (10-99 secs)

20 secs

9999#46??#

Calling time for second number, adjust this to avoid voicemail
picking up a call (10-99 secs)

20 secs

9999#47??#

Calling time for third number, adjust this to avoid voicemail
picking up a call (10-99 secs)

20 secs

9999#53????#

Talking time. 5-9999 seconds.

60 secs

9999#55??#

Max monitoring time (for listen in mode when calling the
intercom) 00-60 mins. 00 = no limit.

10 mins

Scheduled service calls

9999#

77number#

Store a service number to receive a scheduled call or SMS
from the unit. Useful for SIM cards which are not often used
to prevent switch off by the network provider.

N/A

9999#57??#

Set the time schedule for the intercom to make a scheduled
call or SMS to the service number. 00-60 day time schedule.
00 = no call or SMS.

00

9999#58?#

Choose between making a scheduled call or scheduled SMS.
1 = SMS. 2 = call.

1

9999#77*#

Delete the stored service number

N/A

Caller ID features

9999#

72number#

Store caller ID number. Max 14 digits. Only last 6 digits
compared.

N/A

9999#

73number#

Delete caller ID number.

N/A

9999#73*#

Delete all caller ID numbers

N/A

Service & diagnostic messages (no passcode required for some of these!)

*20#

Check reception level 1-31 (no passcode needed)

N/A

*21#

Check stored numbers. O = dial out number. I = dial in
number. E = end of message. (no passcode needed)

N/A

*22#

Check input status and relay status. (No passcode needed)

N/A

*23#

Sends SMS messages of the last 20 events.

N/A

1234#25#

Check stored keypad codes.

N/A

Keypad Programming

9999#

81Xcode#time#

Permanent codes - X=1 or 2 for relay 1 or 2. Code = 4-6
digits. Time = 1-9999 seconds, or 0 for latching code.

N/A

9999#

83#day,day,day

#time1,time2#

code#

Time restricted codes

Day = day of the week e.g. mon,tue,wed,thur,fri.
Time1 = start time. Time2 = end time (24 hr format, no colon.
E.g. 11:30pm = 2330. 8.30am = 0830.
Code = pin code 4-6 digits.

N/A

9999#

82#hours#

code#

Temporary codes

Hours = time to expire in hours (1-168 hours).
Code = Pin code 4-6 digit code.

N/A

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9999#84code#

Delete code – Code=known code to be deleted.

N/A

9999#84*#

Delete all codes.

N/A

Notifications

9999#80X#

X=1 to disable. X=2 to enable.

N/A

9999#78XXX#

X=phone number to send notifications to. (*=delete number)

N/A

9999#79text#

X=text to send to the receiving phone e.g. “gate opened”

N/A

Automatic Time Clock Trigger Times

1234#X#

day,day,day#
time#

X=1,2.3 (trigger, latch, unlatch relay 1) 4,5,6 (relay 2)
Day = days of the week (mon,tue,wed,thur,fri,sat,sun)
Time = time of day (24 hr format, no colon. E.g. 8:30am =

0830)

N/A

1234*X#

Delete ALL automatic trigger times.

N/A

Clock Sync - Auto Time Calibration after Power Fail

9999#86XXX#

X=telephone number of SIM inside the intercom.

N/A

9999#86*#

Delete the phone number.

N/A

Summer Daylight Auto Correct

9999#87??#

?? = number of days between SMS calibration SMS should
be sent. 0 = no message sending.

N/A

Do Not Disturb (push button de-activated during set times)

1234#21#ON#

ON = activated. OFF = de-activated.

OFF

9999#

21#day,day,day

#time1,time2#

Enter all active days during which button should operate.
Enter start and end time button should operate
(24 hr format, no colon. E.G 8:30am = 0830)

N/A

9999#

21X????#

X = button number (1-9. Enter 1 for 1 button system. Enter 0
for button 10)
???? = Alternative phone number to call out of hours.

Restore Defaults

9999#999#

Send with passcode string to clear all programming.

N/A

Troubleshooting

Please see faults in order of most common…

1: Not detecting network (blue light flashing 5 times in search mode, no green CPU light).

A: SIM card not detected. Power off, remove, clean sim contacts and re-insert and power on
again.
A: SIM card inserted wrong way round. Check manual for correct orientation.
A: SIM is a data sim, or has not been activated.
A: SIM has no signal in the area.
A: Antenna not connected.
A: Too many sharp bends on antenna cable.
A: Antenna mounted too low or inside metal enclosure.
A: Power cable from psu is too long or too thin. Refer to manual for guidelines.

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2: Not responding to SMS messages and not making outgoing calls.
A: No credit on SIM card.
A: Power cable not within spec. Refer to manual for guidelines.

3: Not triggering gates or lock when activated from phone.

A: Check relay with multi-meter.
A: Check relay 2 with multi-meter. If relay 2 works but relay 1 does not, then relay 1 may be
defective.
A: Check power cable is within specifications according to this manual.
A: Check if it works by SMS. Try latching a relay then use the status button to check if the relay is
latched. If that works, problem could be the phone being used, or low signal strength at the
intercom.

4: Poor sound or buzzing

A: Ensure there is no spare antenna cable inside the call point with the intercom. Straighten
excess cable.
A: Install the antenna further away from the intercom.
A: Check the power cable is within guidelines of this manual.

5: Home owner app not working correctly

A: Check the settings on the app has the intercom SIM number and pass codes entered correctly.

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Change History

Key:
P = Panel version H = Hardware PCB version S = Software version

Version

Reason for change

P H S 1 1 1 First version.

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