Total Access 3010 BDSL Alarms
Troubleshooting Guide
Document Number: 61182BDSLALM-44A
December 2005
Total Access 3010 BDSL Alarms Troubleshooting Guide
Front Matter
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61182BDSLALM-44Aiii
Total Access 3010 BDSL Alarms Troubleshooting Guide
Total Access 3010 BDSL Alarms Troubleshooting Guide
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vi61182BDSLALM-44A
Total Access 3010 BDSL Alarms
GENERAL
This document is a troubleshooting guide for the ADTRAN Total Access® 3010. This guide is pertinent to Total Access 3010 Broadband
Digital Subscriber Line (BDSL) alarms, and is designed for Network Operation Centers, technicians, and network engineers who are
involved in the every day use of this equipment and who are familiar with the basic operation of the Total Access 3010. This document is
comprised of the following tables:
• Table 3. 16-Port SHDSL (P/N 1181422L1T) on page 7
• Table 4. OC3/STM-1 CSM IR (P/N 1181044L1#T) and OC3/STM-1 CSM LR (P/N 1181044L2#T) on page 11
• Table 5. E1 Octal IMA (P/N 1181409L2T) - see ADTRAN-TAOctIMA-MIB: adtaoima.mib on page 17
• Table 6. CSM-128 (P/N 1181041L4T) on page 22
61182BDSLALM-44A1
Total Access 3010 BDSL Alarms Troubleshooting Guide
Table 1. SCU
#AlarmAlarm
1System Log is fullWarningSystem Log is 90% full. The
2Invalid
authentication
attempts surpassed
3System Log fails to
record an event
4Blown fuse alarm is
active on module
5A card has been
inserted into the
chassis
Severity
WarningInvalid user authentication
WarningSystem Log fails to record an
MajorBlown fuse alarm is active on
InformationalA card has been inserted into
DescriptionOIDPossible CausesCorrective Action
System Log has a circular
buffer. The System Log will
destroy the oldest half of its
entries when it is 100% full.
This alarm is used to notify
Management stations to
download the System Log so
entries may not be lost.
Note: This alarm is disabled
by default.
attempts.
event
module
the chassis
adTAeSCUSystemLogFull System Event Log has reached
90% capacity.
AdTAeSCUSystemLogInvalidAuthentAttA user account has exceeded
its number of invalid user
authentication attempts.
adTAeSCUCtrpBusApowerAlm Blown Fuse or faulty wiring on
DC Power Bus A.
adTAeSCUCtrpBusBpwrAlmClear
adTAeSCUCtrpBusBpowerAlmBlown Fuse or faulty wiring on
DC Power Bus B.
Check for blown fuse or
faulty wiring on DC Power
Bus A. Ensure that the DC
power bus is supplied with
the voltage levels specified in
the system spec:
Power: –48 VDC nominal
(-42 VDC to –56 VDC)
Check for blown fuse or
faulty wiring on DC Power
Bus B. Ensure that the DC
power bus is supplied with
the voltage levels specified in
the system spec:
Power: –48 VDC nominal
(–42 VDC to –56 VDC)
17Communication
with card restored
18Communication
with card failed
19Invalid Auto
Upgrade
configuration file
has been detected.
InformationalCommunication with a card
has been restored
WarningCommunication with a card
has failed
MinorAuto Upgrade Configuration
File is invalid
adTAeSCUCardCommRestored A line module installed in a slot
has resumed communication
to the SCU.
adTAeSCUCardCommFail A line module installed in a slot
is not responding to the SCU.
adTAeSCUAutoUpgradeInvalidConfigFileInvalid Auto Upgrade
configuration file has been
detected.
Replace the module. If
communication failure
alarms persist after
replacing module, then
contact ADTRAN Tech
Support.
Obtain a valid .auc file from
ADTRAN Project
Management.
61182BDSLALM-44A3
Total Access 3010 BDSL Alarms Troubleshooting Guide
Table 1. SCU (Continued)
#AlarmAlarm
20Module is not
present in the Auto
Upgrade
configuration file
21Module upgrade
operation has failed.
Severity
WarningAuto Upgrade detected a
WarningAuto Upgrade for the given
DescriptionOIDPossible CausesCorrective Action
module that is not listed in
the AUC File
Module failed
adTAeSCUAutoUpgradeUnknownModuleThe module is not listed in the
adTAeSCUAutoUpgradeModuleUpgrade
Failed
.auc file.
The module did not complete
the upgrade process with the
auc file.
Verify that the module is a
valid component of the
ADTRAN System Release.
Verify that communication
can be established with the
line module via either SNMP
or the Craft menus. If
communication cannot be
established, replace the
module. If communication
can be established then
attempt a manual firmware
upgrade.
461182BDSLALM-44A
Table 2. Quad SHDSL LTU (P/N 1181403L1#T)
General
#AlarmAlarm
10 = DISABLE,
1 = ENABLE
2Signal Lost 0 = Signal Lost AlarmadShdslTraps The line has been
3LOSWS 1 = LOSWS Alarmhdsl2ShdslPerfLOSWSThresh This alarm is generated when
4ES 2 = ES Alarmhdsl2ShdslPerfESThresh This alarm is generated when
Severity
DescriptionOIDPossible CausesCorrective Action
A bit encoded string
representing the enabled/
disabled status of all alarms
for the card. The bits are
defined in network order, that
is, most significant bit first.
The various bit positions are:
adTA3000qGSHDSLCardAlarmEnable
disconnected, cut, or the unit
is in the process of
handshaking. If it is a
handshake problem then
possible causes are:
• Annexes do not match
between the LTU and NTU.
• Lineprobing is enabled on
one unit and disabled on
the other
a LOSWS is detected within a
15 minute period.
an ES is detected within a 15
minute period.
Connect the physical line
between the LTU and NTU if
the unit stays in the signal
lost state more than several
seconds and it is not a
handshake issue.
See link down section
See CVC section.An ES is
defined as a second in which
a CRC error occurs.
5SES 3 = SES Alarmhdsl2ShdslPerfSESThresh This alarm is generated when
a SES is detected within a 15
minute period.
6UAS 4 = UAS Alarmhdsl2ShdslPerfUASThresh This alarm is generated when
an UAS is detected within a
15 minute period.
7CVC 5 = CVC Alarmhdsl2ShdslPerfCRCanomaliesThresh This alarm is generated when
a CRC error is detected within
a 15 minute period.
8SNR Margin 6 = SNR Margin Alarmhdsl2ShdslSNRMarginCrossing This alarm is generated when
the SNR reaches or exceeds
the provisioned threshold.
See CVC section.A SES is
defined as a second in which
a 50 CRC errors occurs.
See CVC section. An UAS is
defined as a second that the
SHDSL line is unavailable. It
is also defined as 10
contiguous SESs.
See CVC section. A CVC is
defined as a CRC error.
A low SNR could be resolved
by picking a less noisy line or
reducing the line length.
61182BDSLALM-44A5
Total Access 3010 BDSL Alarms Troubleshooting Guide
MajorLTU Loss of Sync Word Alarm adEShdslLTULossofSyncWordAlmACT,
DescriptionOIDPossible CausesCorrective Action
adEShdslLossofSignalAlmCLR
adEShdslLTULossofSyncWordAlmCLR
adEShdslLTUCRCErrorAlmCLR
ACT - The line has been
disconnected, cut, or the unit
is in the process of
handshaking. If it is a
handshake problem then
possible causes are:
• Annexes do not match
between the LTU and NTU.
• Lineprobing is enabled on
one unit and disabled on
the other.
CLR - The issue causing the
alarm has been resolved
ACT - The line is connected and
is attempting to train. Possible
causes are:
• Too much noise on the line.
• Line length too great for
selected rate. Try a slower
rate.
CLR - The issue causing the
alarm has been resolved
ACT - This alarm is generated
when a CRC error is detected.
CRC errors can be generated by
noise on the line, line length
too great for the provisioned
rate, a temporary electrical
disturbance (such as lightning).
CLR - Cleared immediately
after the alarm is activated.
Connect the physical line
between the LTU and NTU if
the unit stays in the signal
lost state more than several
seconds and it is not a
handshake issue.
Resolve whatever issue is
causing the unit to not train
if this alarm persists for
more than a few training
attempts.
Resolve the issue causing
the unit to generate CRC
errors. If the CRC errors
were caused by an unusual
or temporary event then
they may be ignored.
MajorNTU Loss of Sync Word Alarm adEShdslNTULossofSyncWordAlmACT,
DescriptionOIDPossible CausesCorrective Action
adEShdslLTULoopAttenAlmCLR
adEShdslNTULossofSyncWordAlmCLR
adEShdslNTUCRCErrorAlmCLR
ACT - This alarm is generated
when the loop attenuation
reaches or exceeds the
provisioned threshold.
CLR - This alarm is cleared
once the loop attenuation is no
longer meeting or exceeding the
provisioned
ACT - The line is connected and
is attempting to train. Possible
causes are:
• Too much noise on the line.
• Line length too great for
selected rate. Try a slower
rate.
CLR - The issue causing the
alarm has been resolved
ACT - This alarm is generated
when a CRC error is detected.
CRC errors can be generated by
noise on the line, a line length
too great for the provisioned
rate, or a temporary electrical
disturbance (such as lightning).
CLR - Cleared immediately
after the alarm is activated.
High loop attenuation could
be resolved by picking a less
noisy line or reducing the
line length
Resolve whatever issue is
causing the unit to not train
if this alarm persists for
more than a few training
attempts.
Resolve the issue causing
the unit to generate CRC
errors. If the CRC errors
were caused by an unusual
or temporary event then
they may be ignored.
adEShdslLTUESThreshCrossedThis alarm is generated when
adEShdslLTUSESThreshCrossedThis alarm is generated when
adEShdslLTUUASThreshCrossedThis alarm is generated when
ACT - This alarm is generated
when the loop attenuation
reaches or exceeds the
provisioned threshold.
CLR - This alarm is cleared
once the loop attenuation is no
longer meeting or exceeding the
provisioned threshold.
the number of ES within a 15
minute period exceed the
provisioned threshold.
the number of SES within a 15
minute period exceed the
provisioned threshold.
the number of UAS within a 15
minute period exceed the
provisioned threshold.
High loop attenuation could
be resolved by picking a less
noisy line or reducing the
line length.
See LTU/NTU CRC error and
Loss of Sync Word
sections.An ES is defined as
a second in which a CRC
error occurs or a LOSWS
has occurred.
See LTU/NTU CRC error and
Loss of Sync Word
sections.A SES is defined as
a second in which 50 CRC
errors occurs or a LOSWS
has occurred.
See Loss of Signal and LTU/
NTU CRC error sections. An
UAS is defined as a second
that the SHDSL line is
unavailable. It is also
defined as 10 contiguous
SESs.
13LTU CVCThreshold
Crossing
Alarm
14LTU LOSWSThreshold
Crossing
Alarm
15LTU OSThreshold
Crossing
Alarm
LTU Code Violation Count
Threshold Crossed
LTU Loss of Sync Word
Seconds Threshold Crossed
LTU Outage Seconds
Threshold Crossed
adEShdslLTUCVCThreshCrossedThis alarm is generated when
the number of CVC within a 15
minute period exceed the
provisioned threshold.
adEShdslLTULOSWSThreshCrossedThis alarm is generated when
the number of LOSWS within a
15 minute period exceed the
provisioned threshold.
adEShdslLTUOSThreshCrossedThis alarm is generated when
the number of OS within a 15
minute period exceed the
provisioned threshold.
See LTU/NTU CRC error
section.
A CVC is defined as a CRC
error.
See LTU/NTU Loss of Sync
Word section.
See TELSTRA definition of
an outage second.
61182BDSLALM-44A9
Total Access 3010 BDSL Alarms Troubleshooting Guide
3IMA 30230: DSX AIS alarm is InActiveThis indicates that the IMA AIS alarm
is cleared.
4IMA 30231: DSX AIS alarm is ActiveMinorThis indicates that the IMA AIS alarm
is set
5IMA 30232: DSX RED alarm is InActiveThis indicates that the IMA RED alarm
is cleared.
6IMA 30233: DSX RED alarm is ActiveMajorThis indicates that the IMA RED alarm
is set.
7IMA 30234: DSX YELLOW alarm is InActiveThis indicates that the IMA YELLOW
alarm is cleared.
8IMA 30235: DSX YELLOW alarm is ActiveMajorThis indicates that the IMA YELLOW
alarm is set.
adTAIMAAisAlmClear
adTAIMAAisAlmSetThe far-end module is sending an
unframed all ones signal (AIS). An
IMA module sends AIS while in a
maintenance state, such as E1
loopback. Clear maintenance
condition at the far-end module.
adTAIMARedAlmClear
AdTAIMARedAlmSetRed Alarm (LOF) E1 alarm state
indicates the near-end E1 interface is
unable to achieve E1 Frame
Synchronization with the far-end E1
interface. A LOF without a LOS would
indicate that the near-end interface
does receive a signal (E1 Pulses);
however, it can not synchronize to the
E1 Framing Pattern. Causes may be
mis-matched E1 Framing Types or
noise on the E1. Check performance
monitoring (PM) for E1 errors /
correct E1 provisioning.
adTAIMAYellowAlmClear
adTAIMAYellowAlmSetYellow alarm, also referred to as RAI
(Remote Alarm Indicator) is
transmitted from the far-end E1
interface toward the near-end E1
interface, when the far-end E1
interface is not receiving an E1 signal
or if it can not obtain E1 framing
synchronization. Since the far-end E1
is in an alarm state, diagnose fault at
the far-end.
1861182BDSLALM-44A
Table 5. E1 Octal IMA (P/N 1181409L2T) - see ADTRAN-TAOctIMA-MIB: adtaoima.mib (Continued)
9IMA 30236: DSX LOS alarm is InActiveThis indicates that the IMA LOS alarm
is cleared.
10IMA 30237: DSX LOS alarm is ActiveMajorThis indicates that the IMA LOS alarm
is set.
11IMA 30238: T1 Loopback is InActiveThis indicates that the IMA T1
loopback is cleared.
12IMA 30239: T1 Loopback is ActiveInfoThis indicates that the IMA T1
loopback is set.
13IMA 30240: Host Loopback is InActiveThis indicates that the IMA Host
loopback is cleared.
14IMA 30241: Host Loopback is ActiveInfoThis indicates that the IMA Host
loopback is set.
adTAIMALosAlmClear
adTAIMALosAlmSetLOS Alarm is an E1 alarm state that
indicates the device is not receiving a
signal from the far-end E1 interface.
This is usually caused when the nearend E1 interface receiver has become
electrically disconnected from the
incoming copper pair. When in this
state the interface is not receiving E1
pulses. Another cause may be an out
of service state at the far-end module.
Correct wiring problem; or, correct
far-end service state.
adTAIMAT1LpBkClear
adTAIMAT1LpBkSetAn E1 loopback is not an alarm;
rather, it is a test indicator. It
indicates that one of the near-end E1
interfaces has been looped back.
Diagnose and clear loopback
condition.
17IMA 30244: LIF Fail Condition is InActiveThis indicates that the IMA LIF Fail
condition is cleared.
18IMA 30245: LIF Fail Condition is ActiveMajorThis indicates that the IMA LIF Fail
condition is set.
19IMA 30246: LODS Fail Condition is InActiveThis indicates that the IMA LODS Fail
condition is cleared.
20IMA 30247: LODS Fail Condition is ActiveMajorThis indicate s that the IMA LODS Fail
condition is set.
21IMA 30248: Link alarm is InActiveThis indicates that the IMA Link alarm
is cleared.
adTAIMALifFailClear
adTAIMALifFailSetLoss of IMA Framing occurs when one
or more near-end IMA links can not
synchronize with its respective farend IMA link. That is when a nearend IMA link can not distinguish IMA
Framing from the far-end. The most
common causes of this condition are
bit errors on the physical E1, that are
not severe enough create a physical
layer E1 alarm such as LOF, LOS, or
AIS.
adTAIMALodsFailClear
adTAIMALodsFailSetLoss of Delay Synchronization – is
due to excessive delay (latency) across
on or more IMA links compared to
others in the IMA Group. In order for
this condition to exist the delay
across the link in question must
exceed the value set in the “Maximum
Differential Delay” option in the IMA’s
provisioning menu. This condition is
most likely caused by timing issues
between the near and far end devices.
adTAIMALinkAlmClear
22IMA 30249: Link alarm is ActiveMajorThis indicates that the IMA Link alarm
23IMA 30258: Link Mis-Connected alarm is
InActive
24IMA 30259: Link Mis-Connected alarm is
Active
MajorThis indicate s that the Link Mis-
is set. This represents a Link alarm
condition other than LIF or LODS.
adTAOctIMALinkNeRxFailureStatus
indicates the failure condition.
This indicates that the IMA Link alarm
is cleared.
Connected alarm is active due to the
reception of an incorrect IMA Group
Transmit Identifier on one or more
links.
adTAIMALinkAlmSetLink Alarm is set when a near end
link receive failure has occurred.
adTAIMAMisConClear
adTAIMAMisConSetIMA Links have a common IMA Group
Transmit Identifier. Disconnect IMA
links belonging to another IMA group,
which are provisioned with a different
identifier value.
2061182BDSLALM-44A
Table 5. E1 Octal IMA (P/N 1181409L2T) - see ADTRAN-TAOctIMA-MIB: adtaoima.mib (Continued)
25IMA 30250: Group alarm is InActiveThis indicate s that the IMA Group
alarm is cleared.
adGenPortInfoIndex is the group index.
26IMA 30251: Group alarm is ActiveMajorThis indicates that the IMA Group
alarm is set.
adGenPortInfoIndex is the group index.
adTAOctIMAGroupFailureStatus
provides the failure condition.
27IMA 30252: Group OOS alarm is InActiveThis indicates that the IMA Group OOS
alarm is cleared.
adGenPortInfoIndex is the group index.
28IMA 30253: Group OOS alarm is ActiveInfoThis indicates that the IMA Group OOS
alarm is set.
adGenPortInfoIndex is the group index.
29IMA 30254 Group Test is InActiveThis indicates that the IMA Group Te st
is cleared.
adGenPortInfoIndex is the group index.
30IMA 30255: Group Test is ActiveInfoThis indicates that the IMA Group Test
is set.
adGenPortInfoIndex is the group index.
31IMA 30256 Group Clock Mismatch is InActiveThis indicates that the IMA Group
Clock Mismatch Alarm is cleared.
adGenPortInfoIndex is the group index.
adTAIMAGroupAlmClear
adTAIMAGroupAlmSetGroup alarm is set when the group
state machine reaches an error state
and is cleared if the group state
machine is in a normal state. For
example, a group alarm will be
generated if the group is provisioned
incorrectly or there are insufficient
IMA links.
adTAIMAGroupOOSClear
adTAIMAGroupOOSSetThe module is out of service
unassigned (OOS-Unassigned) /
Place module in-service.
adTAIMAGroupTstClear
adTAIMAGroupTstSetThere is a diagnost ic l oopb ac k ac tiv e.
Clear loopback condition.
adTAIMAGroupClkClear
32IMA 30257: Group Clock Mismatch is ActiveInfoThis indicates that the IMA Group
Clock Mismatch Alarm is set.
adGenPortInfoIndex is the group index.
adTAIMAGroupClkSetThe IMA module uses a Common
Transmit Clock (CTC). This informational alarm indicates that the farend IMA is using an Independent
Transmit Clock (ITC). Change far-end
IMA provisioning to CTC.
61182BDSLALM-44A21
Total Access 3010 BDSL Alarms Troubleshooting Guide