TM
Prowler 3310/3410
Mobility Scooter
Owner's Manual
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
Table of Contents
1. Preface...............................................................................................................................2
2. Safety Notices...................................................................................................................3
3. Electromagnetic Interference (EMI).................................................................................5
Electromagnetic Interference (EMI) From Radio Wave Sources........................................5
Powered Scooter Electromagnetic Interference (EMI) .......................................................6
4. Parts...................................................................................................................................7
5. Operation...........................................................................................................................8
Control Panel .....................................................................................................................8
Power Switch .....................................................................................................................8
Forward & Reverse ............................................................................................................8
Driving Speed.....................................................................................................................8
Braking & Stopping.............................................................................................................8
Headlight/Taillight Button....................................................................................................8
Turn Signal Buttons............................................................................................................9
Horn Button ........................................................................................................................9
Battery gauge.....................................................................................................................9
Sleep Mode ......................................................................................................................10
Seat..................................................................................................................................10
Tiller Adjustment...............................................................................................................10
Drive Mode.......................................................................................................................10
Freewheel Mode...............................................................................................................10
Driving Your Scooter.........................................................................................................11
6. Batteries & Charger........................................................................................................12
Charging the Batteries.....................................................................................................12
Cleaning the Batteries .....................................................................................................13
7. Inspection & Maintenance............................................................................................. 14
Daily Checking .................................................................................................................14
Regular Maintenance Record...........................................................................................14
Battery, Fuses, Circuit Breaker and Tires .........................................................................16
Maintenance.....................................................................................................................16
Lubrication........................................................................................................................17
Storage.............................................................................................................................17
8. Troubleshooting..............................................................................................................18
9. Specifications .................................................................................................................20
10. Limited Warranty ............................................................................................................21
11. Product Registration......................................................................................................22
1 Prowler 3310/3410 Owner’s Manual
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
Preface
Please read this owner’s manual before using the mobility scooter. Improper use of the mobility
scooter could result in harm, injury or traffic accidents.
This owner’s manual includes operation instructions for every aspect of the mobility scooter,
assembly instructions, as well as instructions for how to deal with possible accidents.
The symbols used in this manual are explained below. Read carefully, especially the parts
marked with these symbols:
◊
This manual includes the repair and maintenance record chart and warranty. Please keep it in
a proper place or on the scooter.
If someone else uses the scooter, please be sure to give the instruction manual to him or her.
As designs change, some illustrations and pictures in the manual may not correspond to the
scooter that you purchased. We reserve the right to make design modifications.
The manufacturer disclaims all responsibilities for any personal injury or property damage
which may occur as a result of improper or unsafe use of its products.
Warning
Caution
Suggestion
Improper usage could lead to death or serious injury
Improper usage could lead to injury and/or damage to your
mobility scooter.
Follow these instructions to keep the status of the mobility
scooter working well and ease your operation.
Prowler 3310/3410 Owner’s Manual 2
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
Safety Notices
Become familiar with the operation of your scooter before the first use of your scooter and keep these safety notices in mind.
The same traffic rules for pedestrians apply to the use of this scooter.
1. Ride on sidewalks or pedestrian areas only.
2. At the end of a sidewalk, be aware of the cars on the road.
3. Be very cautious when driving your scooter around streets or shopping malls.
4. Always obey pedestrian traffic signals.
Practice operating your scooter
Until you are familiar with the operation of your scooter, please practice in a wide and open
area, like a park. To prevent the possibility of falling off your scooter while driving, bear in mind
the scooters driving motion, such as whether it is accelerating, stopping, turning, reversing, or
going up or down inclines.
1. Please set the speed dial to the lowest speed initially.
2. Be sure someone is accompanying you and watches for traffic while you are driving on
the road for the first time.
3. Be sure you are able to control and operate your scooter safely and confidently before
changing to a higher speed.
The ActiveCare scooter is limited to one passenger
Do not carry any passengers on your scooter (including children). Do not use this scooter to
carry or transport goods.
REGULAR USE OF YOUR SCOOTER
Please carry out daily inspections. Refer to the “Inspection & Maintenance” section of this
manual for inspection procedures. Always make sure your scooter’s battery is fully charged
before operating. Make sure the throttle lever is secure before turning on your scooter.
Warning!
Do not operate the scooter unless the tiller (handlebar column) is up, the teeth in the
tiller adjustment bolt fit together, and the bolt is fully tightened.
Do not lean against, or pull forward on, the handlebar while mounting or dismounting
from the scooter. Serious harm or injury may occur.
Do not stretch your body out on the scooter
Such action may cause you to lose your balance or be injured. Also, pay attention to loose
clothing that could get tangled in the wheels.
3 Prowler 3310/3410 Owner’s Manual
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Do not use your scooter under any of these circumstances:
• The road is muddy or has loose gravel
• The road is bumpy, narrow, or snow covered
• The road is beside a canal or waterway without fencing or hedges
• Do not drive your scooter after consuming alcohol or when fatigued
• Do not drive your scooter at night or in inclement weather
Additionally, avoid holes in the road where your wheels may get stuck. Do not make sudden
turns. Do not ride on an escalator.
Do not use a mobile phone or other wireless communication device while driving
Also, do not charge a mobile phone or other electrical devices from your scooter.
Be careful driving on or near ramps and inclines
1. Be careful while driving up a steep incline. Refer to “CLIMBING ANGLE” in the
“Specifications” section of this manual for details.
2. In order to avoid damage or injury to the scooter the driver should not lean against or pull
on the operating lever while going up or down an incline.
3. When climbing up an incline, please drive slowly. You can set the speed dial to a higher
speed of “5”. When going down an incline, never reverse your scooter. Set the speed dial
to the lowest speed setting “1”.
4. Do not drive through any holes in the road. Refer to “MAXIMUM GROUND CLEARANCE”
in the “Specifications” section for details.
5. Do not pass through water covering the road unless the water is less than 1 inch deep.
6. Please drive slowly on roads with drops or dips.
7. Do not make sudden turns while drive on gravel roads or ramps.
Warning!
Do not set the scooter in freewheel mode when driving on an incline or decline.
Maximum User Weight Limit
Refer to “MAXIMUM LOAD WEIGHT” in Section 9 “SPECIFICATIONS” for details. Overloading
your scooter will lead to damage to, or malfunction of, your scooter. This could cause the
scooter to become a safety hazard. The warranty does not cover damage from overloading.
LABELING OF YOUR SCOOTER
Please read all the labeling on the scooter before driving it. For your future reference, do not
remove them.
Prowler 3310/3410 Owner’s Manual 4
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
Electromagnetic Interference (EMI)
This portion of the manual will provide the user with basic information about the problems with
EMI (electromagnetic interference), protective measures can be used to either lessen the
possibility of exposure or to minimize the degree of exposure; this section also shows some
conditions that unexpected or erratic movements may cause.
◊ Caution
It is very important that you read this information regarding the possible effects of
electromagnetic interference on your electric ActiveCare mobility scooter.
ELECTROMAGNETIC INTERFERENCE (EMI) FROM RADIO WAVE
SOURCES
Mobility scooters may be susceptible to electromagnetic interference (EMI), which is interfering
electromagnetic energy (EM) emitted from sources such as radio stations, TV stations,
amateur radio (HAM) transmitters, two-way radios, and cellular phones. The interference (from
radio wave sources) can cause the mobility scooter to release its brakes, move by itself, or
move in unintended directions. It can also permanently damage the mobility scooter’s control
system. The intensity of the interfering EM energy can be measured in volts per meter (V/m).
Each mobility scooter can resist EMI up to a certain intensity level. The higher the immunity
level the greater the protection. At this time, current technology is capable of achieving at least
a 20 V/m immunity level, which would provide useful protection from the more common
sources of radiated EMI. This mobility scooter model as shipped, with no further modification,
has an immunity level of 20 V/m without any accessories.
There are a number of sources of relatively intense electromagnetic fields in the everyday
environment. Some of these sources are obvious and easy to avoid. Others are not apparent
and exposure is unavoidable. However, we believe that by following the warning listed below,
your risk to EMI will be minimized.
The sources of radiated EMI can be broadly classified into three types:
1. Hand-held portable transceivers (transmitter-receivers with the antenna mounted directly
on the transmitting unit). Examples include: citizens band (CB) or hand held radios,
(security, fire, and police transceivers), cellular telephones and other personal
communication devices.
NOTE: Some cellular telephones transmit a signal while they are ON but not being used.
2. Medium-range mobile transceivers, such as those used in police cars, fire trucks,
ambulances and taxis usually have the antenna mounted on the outside of the scooter.
3. Long-range transmitters and transceivers, such as commercial broadcast transmitters
(radio and TV broadcast antenna towers) and amateur (HAM) radios.
5 Prowler 3310/3410 Owner’s Manual
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NOTE: Other types of hand-held devices, such as cordless phones, laptop computers, AM/FM
radios, TV sets, CD player, and cassette players, and small appliances, such as electric
shavers and hair dryers, are not likely to cause EMI problems to your mobility scooter.
MOBILITY SCOOTER ELECTROMAGNETIC INTERFERENCE (EMI)
EM energy rapidly becomes more intense as one moves closer to a transmitting antenna
(source). The EM fields from hand-held radio wave sources (transceivers) are of special
concern. It is possible to unintentionally bring high levels of EM energy very close to the
mobility scooter’s control system while using these devices; this can affect your scooter’s
movement and braking. Therefore, the warnings listed below are recommended to prevent
possible interference with the control system of a mobility scooter.
Warning!
Electromagnetic interference (EMI) from sources such as radio and TV stations,
amateur radio (HAM) transmitters, two-way radios, and cellular phones can affect
mobility scooters. Following the warnings listed below should reduce the chance of
unintended brake release or mobility scooter movement which could result in serious
injuries.
1. Do not operate hand-held transceivers-receivers, such as citizens band (CB)
radios, or turn ON personal communication devices, such as cellular phones,
while the mobility scooters turned ON.
2. Be aware of nearby transmitters, such as radio or TV stations, and try to avoid
getting close to them.
3. If unintended movement or brake release occurs, turn the mobility scooter OFF as
soon as it is safe.
4. Be aware that adding accessories or components, or modifying the mobility
scooter, may make it more susceptible to EMI.
5. Report all incidents of unintended movement or brake release to ActiveCare
Medical, and note whether there were sources of EMI nearby.
Prowler 3310/3410 Owner’s Manual 6
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
PROWLER 3310
Parts
PROWLER 3410
1. Control Panel
2. Rearview Mirror
3. Front Turn Signal
4. Basket
5. Headlight
6. Front Bumper
7. Seat
8. Swivel seat lever and seat
release lever
9. Tiller Adjustment Knob
10. Taillight
11. Rear Turn Signal
12. Anti-tip Wheels
7 Prowler 3310/3410 Owner’s Manual
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Operation
CONTROL PANEL
1. Headlight/Rear Light Button
2. Speed Dial
3. Hazard Light Button
4. Battery Indicator
5. Horn Button
6. Turn Signal Button
7. Throttle Lever
8. Key Switch
POWER SWITCH
Turn the key switch to power ON or OFF
FORWARD AND REVERSE
1. Push the throttle lever forward with your right thumb and the scooter will move forward.
2. Push the throttle lever forward with your left thumb and the scooter will move backward.
3. The horn will beep when the scooter is in reverse.
DRIVING SPEED
The driving speed of the scooter is set via the speed control knob located on the control panel.
When the knob is turned to a position, the scooter will drive only at the speed indicated by the
knob. The scooter will travel faster the farther the knob is turned clockwise. To reduce the
scooter’s travel speed, turn the knob back counter-clockwise.
BRAKING & STOPPING
To activate the electromagnetic brake, release the throttle lever completely. The brake will be
activated and the scooter will come to a stop. When parking, park only on a flat surface and
turn the key switch to [OFF]. Then pull out the key (only after stopping).
◊ Caution
Stopping distance will vary with your forward/reverse speed. Please begin braking as
early as possible. When parking your scooter, be sure to park on a flat ground and
then turn the power to “OFF”.
HEADLIGHT/TAILLIGHT BUTTON
The headlight button is an independent switch. So, if you drive your scooter with the headlight
on, remember to turn off the headlight at the same time you turn off the power switch to save
the battery power.
Prowler 3310/3410 Owner’s Manual 8
For service assistance, please call your authorized ActiveCare dealer.
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TURN SIGNAL BUTTONS
The light will flash and the buzzer will make a beeping sound when you press the left or right
signal lamp button.
Left signal light button
Right signal light button
Pressing the button again will turn the signal light off.
HORN BUTTON
The warning horn will be activated while holding down the button.
BATTERY GAUGE
When the key is switched “ON”, the battery gauge will display the battery
power capacity by indicating red, yellow and green areas respectively.
The green area indicates a full charge from the battery. Red area
indicates low power.
The remaining power indicated by the battery gauge will vary based on the actual driving time
and how you drive. Repeated starting, stopping or climbing will consume the power more
quickly.
Suggestion
1. It is recommended that you charge the battery immediately when the battery
gauge is in the red area.
2. After charging or replacing a new battery, drive the scooter for 2-3 minutes to
make sure the battery capacity is enough.
3. In the wintertime, the battery may respond more slowly and the distance you can
travel may also be shortened.
4. When driving on an incline, the battery gauge light might move from green to red,
this is a normal phenomenon, please do not worry.
5. Even if the battery is used properly, it is natural that the battery capability will
decay as time passes. This results in a shortening of travel distance compared to
a brand new battery. Therefore, when you find the travel distance is about only
50% of a brand new battery’s traveling distance, it is time for a replacement
battery. Please go to your dealer and ask a new battery. If you continue to use the
old battery when its capacity has decreased, it could lead to a decrease in travel
distance.
6. Travel distances will be shortened when driving frequently on an incline or slope,
as this leads to a larger consumption of the power.
9 Prowler 3310/3410 Owner’s Manual
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SLEEP MODE
The scooter has a sleep mode function to save the power. This will turn off the controller power
automatically when the speed control lever has not moved after 10 minutes. The sleep function
will turn off the controller power, so the battery gauge will be bright until you turn off the power
switch.
When the scooter is in sleep mode, you must turn the power to “off” and then back to “on” to
operate.
SEAT
The seat has 4 height adjustments. After adjusting the height to the desired seat position,
secure the fixed nut.
◊ Caution
Be sure the seat is in the forward position and locked before driving.
TILLER ADJUSTMENT
1. To adjust the tiller angle, turn the knob counter-clockwise to
unscrew the bolt.
2. Adjust the tiller angel to the desired position; turn the knob
clockwise to tighten the bolt.
DRIVE MODE
Push the freewheel mode lever on the scooter down and the scooter will be driven by the
motor.
FREEWHEEL MODE
Push the freewheel mode lever on the scooter up and the scooter can be pushed by hand.
Prowler 3310/3410 Owner’s Manual 10
Drive Mode
Freewheel Mode
For service assistance, please call your authorized ActiveCare dealer.
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DRIVING YOUR SCOOTER
1. Turn the key switch to “ON”.
2. Check battery gauge to see whether there is enough power for your trips. If you have
doubts about the remaining power, please charge the battery before departure.
3. Set to the proper speed by the speed dial.
4. Be sure the throttle lever is functioning properly.
5. Make sure the electromagnetic brake is working properly.
6. Make sure it is safe before driving on the street.
◊ Caution
1. Do not push the right hand & left hand throttle levers simultaneously; this might
lead to losing control of your scooter.
2. Do not set to the highest speed while driving indoors.
3. Do not adjust the speed dial while driving, the sudden change in speed may
endanger you and cause your scooter to malfunction.
4. Do not place magnetic devices near the area of the operation handle; this could
affect the safe operation of your scooter.
5. While reversing the scooter, be aware of people or objects behind you.
11 Prowler 3310/3410 Owner’s Manual
For service assistance, please call your authorized ActiveCare dealer.
f
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Batteries & Charger
CHARGING THE BATTERIES
Be sure to follow the procedures below accordingly.
1. Turn the scooter key switch to “OFF”.
2. Open the charging socket cap on the scooter’s cover then
connect the charger’s plug to the charging socket.
3. Plug the power cable into your power outlet.
4. The charger’s LED light will be orange at the beginning o
a charge. The charging duration is at least 6-8 hours (but
this will vary), based on the status of the battery and
temperature.
5. The orange LED will turn to green when the charging is
complete.
6. Disconnect the cord and remove the round plug from the
charge socket.
Suggestion
1. Do not disconnect the charger cord if charging is not complete. The battery life will
be shortened if the battery is repeatedly used without being fully charged.
Therefore, be sure to charge the battery fully every time.
2. Continue to charge until the green LED light is on. NEVER stop charging before it
is complete.
3. While finishing charging, the electric power will still slowly discharge if the cord is
not disconnected.
4. Your scooter should be charged at least every month to keep the battery at full
status, even when not being used.
5. Charging time will be affected by the ambient temperature so it takes longer in the
wintertime.
◊ Caution
Please follow the rules below to avoid accidents while charging.
1. Please use the ActiveCare scooter’s charger only and charge the battery
completely every time. The battery might be damaged if you use a charger that is
not compatible.
2. Never disassemble or modify the charger.
3. Do not charge in a space that is directly exposed to the sunlight. Do not charge in
a space where it is humid or subject to rainfall or dew.
4. Do not cover the scooter with any waterproof cloth or other objects while charging.
5. Do not charge in temperatures lower than 14
may not work properly and the battery may be damaged
○
F or higher than 122○F, the charger
Prowler 3310/3410 Owner’s Manual 12
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Warning!
1. Keep away from flammable objects while charging, as it may lead to fire or
explosion of the batteries.
2. As the battery may produce hydrogen, do not smoke while charging. Always
charge your battery in a well-ventilated space.
3. Never connect or disconnect the plug or cord with wet hands while charging. Do
not connect or disconnect the plug or cord when they are wet, this may lead to an
electric shock.
Warning!
Do not open the battery seal cap at any time.
CLEANING THE BATTERIES
If the battery is contaminated by dirty water, battery acid, dust or other garbage, the battery will
discharge more quickly. Therefore, please follow the following steps to clean the battery. If
necessary, ask for help from your ActiveCare dealer for cleaning and replacing of the battery.
1. Turn the scooter power switch to OFF.
2. Remove the seat.
3. Remove the shroud and unplug the terminal of the taillight and signal lights.
4. Use a clean cloth to wipe off the soiled area.
5. Take out the battery.
6. Clean the battery with a clean cloth. If the terminal is covered by white powder, please
clean it by using warm water.
Do not expose the battery to temperatures lower than 14°F or higher than 122°F when charging
or storing the scooter. Exceeding the specified temperature ranges can lead to freezing or
overheating of the battery. This will possibly damage the batteries and shorten their lifetime.
The battery used on your scooter is sealed lead acid, which is maintenance-free, so it is not
needed to change or refill the battery liquid.
Suggestion
1. Do not use the battery to charge any other equipment.
2. Battery capability will vary with outside conditions; the driving distances will
3. If the scooter is not to be used for a long time, please charge the battery
4. Replace both batteries at the same time.
13 Prowler 3310/3410 Owner’s Manual
be shorter in the winter.
every three months.
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
Inspection & Maintenance
DAILY CHECKING
Check the following items before driving. If you find anything abnormal, go to or call your
scooter dealer for further inspection before using it.
Item What to Look For
Handle Bar Is it tight?
Can it be turned left or right smoothly?
Speed Dial Can it be adjusted freely and function well?
Throttle Lever Does the scooter move when the lever is engaged?
Does the scooter stop when the lever released
completely?
Motor Is there any abnormal noise from the motor?
Does the electromagnetic brake work properly?
Freewheel Mode
Lever
Battery Gauge Does the light come on when switched “ON”?
Horn Button Does the horn work?
Turn signal Does the turn signal work?
Seat Is the seat on properly?
Tires Are there any cracks or other damage to the tires?
Other Is there any abnormal noise?
Does the free wheel mode lever work properly?
Is the remaining power enough for your trip?
Can the seat be turned smoothly?
Check the tread on the tires.
◊ Caution
Go to your dealer for inspection and maintenance if you find anything wrong.
REGULAR MAINTENANCE RECORD
To make sure your scooter is in good condition, go to your dealer regularly for maintenance
and record it accordingly every six months after purchasing (fee required).
Suggestion
Even if you don’t use the scooter for a long time, the scooter should still be
maintained regularly.
Prowler 3310/3410 Owner’s Manual 14
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I–Inspection
T – Tightening
Item/Period
Forward/Reverse of speed lever
Control
Panel
The function of switches
Connection of socket/plug is good
Operation and noise
Motor
Function of electromagnetic brakes
Connection of socket/plug is good
Transaxle
Any oil leakage from Transaxle
Looseness or corrosion on terminals
Battery
Connection of socket/plug is good
A－Adjustment
△ －Repair
C－Cleanse L－Add Oil
1
mo. 6 mo.
×－Replacement
12
mo.
18
mo.
mo.
24
30
mo.
Charger
Seat
Tiller
Tire
Rim
Shock
Absorber
Any broken on electrical cord
Charging function and LED light
Any damage on socket/plug/cord
High adjustment bolt damaged
Seat post looseness
Right/left turn of tiller
Adjustment of tiller angle
Crack or damage of tire surface
Tread depth enough or not
Abnormal wearing
Tightness of bolts and nuts
Wear or deformation around tires
Tightness of bolts and nuts
Damage to shock absorbers
Inspector
15 Prowler 3310/3410 Owner’s Manual
Checked by
Checking date
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BATTERIES, FUSES, CIRCUIT BREAKER AND TIRES
Batteries
Refer to “BATTERIES & CHARGER” Section.
Fuse
There are two fuses on your scooter. One is located inside the control panel. The other is near
the main wire of the controller. If the power is switch ON and the battery indicator does not light
up, check the fuse (as indicated below).
Suggestion
Ask for help from your dealer for inspecting or replacing the fuses, (since
battery pack has to be disassembled first for replacement of fuses).
Circuit Breaker
There is one button for the circuit breaker, located near the rear shroud. If the power switch is
“ON” and the battery indicator does not light up, it is possible that an electric current has
overloaded. Please try to reset the circuit breaker by pressing this button.
Tires
The condition of the tires depends on how you drive and use your scooter. Please check the
tread depth regularly. Replace the tires when the tread depth is less than 0.5 mm. Regularly
inspect your scooter’s tires for signs of wear.
◊ Caution
When tread depth is below 0.5mm, it can easily lead to slippage, making
braking distances longer. Therefore, replace the tires as early as possible.
MAINTENANCE
1. You must maintain the scooter frequently if you drive on grass, sand, or gravel roads.
2. Do not use water, oil or other chemical solutions to clean your scooter. Be sure NOT to
spray the scooter with water to prevent damaging the electronic components and printed
Prowler 3310/3410 Owner’s Manual 16
For service assistance, please call your authorized ActiveCare dealer.
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circuit board. Please clean the scooter by wiping it with either a dry or moist cloth.
3. Please take the scooter to authorized dealers for repairs and adjustments. Improper
adjustments could lead to accidents and scooter malfunction.
4. Please use soft and dry cloths to keep your scooter tidy. Please use moderate or mild
detergent to clean the scooter.
◊ Caution
When conducting maintenance of your scooter, please turn the key switch
“OFF” and remove the charger cord.
Suggestion
• Do not splash water directly onto your scooter, as this could lead to a
malfunction of the electric system.
• Do not use gasoline, solvents or vaporizing solution, as the shroud may be
deformed or damaged.
• Do not use wax.
LUBRICATION
At six-month intervals, you should lubricate the following parts with a light oil or similar
lubricant:
• Seat pivot post
• Seat release lever pinion
• Wheel bearings
• Axle of scooter
◊ Caution
Do not use WD40 to lubricate parts. Do not lubricate transaxle/gear box. In the
event of any difficulties, please consult your provider.
STORAGE
When storing your scooter:
• Make sure the seat is set in the “Forward” position
• Make sure the key switch is turned to “OFF”
Suggestion
Please store the scooter in a location where it is out of direct sunlight, rain, or
dew. When storing for long periods of time, please charge the battery every 3
months. For further details, inquire with your dealer.
17 Prowler 3310/3410 Owner’s Manual
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Troubleshooting
This table is only a guide to aid you in getting your scooter operating, should you have any
problems. If you are unable to get your scooter operating, please contact your Authorized
ervice Center. S
Table 1: Basic Troubleshooting
Symptom Possible Cause Solution
Scooter does
not move
Scooter feels
wobbly when
driven
Range less than
expected
1. Key switch is not “ON” 1. Turn key switch to “ON”.
2. Main circuit breaker tripped 2. Reset circuit breaker in trunk area.
3. Brake release lever in
‘Freewheel Mode’
4. Charger connected to outlet 4. Disconnect charger.
5. Battery power low 5. Recharge battery.
6. Scooter shuts down to conserve
battery
7. Controller error
1. Seat is loose 1. Check seat for loose hardware or
2. Bearing in tiller worn 2. Replace bearings.
1. Charging too infrequently 1. Charge scooter more often.
2. Defective or worn out battery 2. Load test batteries. If necessary,
3. Cold weather reduces battery
life
3. Place lever to ‘Drive Mode’.
6. Cycle key switch “OFF”, then “ON”.
7. Check diagnostic light for Flash
Code (See Table 2 to get solution).
damage. Ensure seat in locked
position.
replace.
3. Allow batteries to reach room
temperature and then fully
recharge.
Erratic behavior
when engager
is operated
Brake squeals 1. Dirt in brake pad 1. Blow dirt out with air pressure hose.
Brake release
lever sticks
Stiffness in
steering
The diagnostic flash codes for your scooter are designed to help you perform basic
troubleshooting quickly and easily. A diagnostic flash code flashes from the diagnostic light in
the event one of the conditions listed below develops.
Prowler 3310/3410 Owner’s Manual 18
4. Defective charger 4. Contact your Authorized Service
Center.
1. Faulty engager 1. Contact your Authorized Service
Center.
1. Rust and corrosion 1. Spray ball detent area with
lubrication oil.
1. Possible grime build-up 1. Lubricate rod end joints.
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
Table 2: Scooter Controller Internal Diagnostics
Flash
code
Possible Cause Solution
The battery voltage has dropped below
1 The battery needs charging.
23.3 volts in neutral. Recharge
batteries.
The battery has dropped past 16.5
2 Battery voltage is too low.
volts and is not sufficient to allow safe
driving. Check the battery condition
and the connections.
The battery has exceeded 32 volts.
3 Battery voltage too high
Check the battery condition and the
connections.
The motor current has reached too
4 Current limit time out
high a value. Check the condition of
the motor and loom. Contact your
Service Agent.
5 Park brake fault Check park brake conditions.
Return speed pod to neutral and rest
6 Speed control out of neutral
system. Readjust the speed lever to
neutral if necessary. Contact your
Service Agent.
Check speed pod wiring for open or
7 Speed control fault
short circuits. Check speed pot set-up.
Contact your Service Agent.
8 Motor fault Contact your Service Agent.
9 Internal (controller) fault Contact your Service Agent.
19 Prowler 3310/3410 Owner’s Manual
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
Specifications
Model Prowler 3310 Prowler 3410
Max. Weight Capacity
Maximum Speed
Estimated Range
Maximum Grade/Incline
Turning Radius
Ground Clearance
Overall Dimensions
Length 51" 51"
Width 26" 26"
Height 49" 49"
Seat Dimensions
Width 18" 18"
Depth 18" 18"
Back 29" 29"
Armrest to Seat 7" 7"
Power
500 lbs. 500 lbs.
7 mph 7 mph
23 miles 23 miles
12° 12°
69" 69"
5" 5”
Motor 24V x 650W x 4350rpm 24V x 650W x 4350rpm
Controller Dynamic 110A Dynamic 110A
Batteries Two DC12V x 50AH Two DC12V x 50AH
Battery Charger 5 Amp, Offboard 5 Amp, Offboard
Brakes
Freewheel Mode
All Tires (Pneumatic) 12" x 3.5" 12" x 3.5"
Suspension
Weights
Total Weight w/Battery 233 lbs. 233 lbs.
Total Weight w/o Battery 185 lbs. 185 lbs.
REMARK: ActiveCare reserves the right to modify the specifications if necessary. The final
specifications are subject to the individual scooter your purchase from your dealer.
User’s weight, road conditions, battery charge, etc. will influence performance.
Electromagnetic & Drum Electromagnetic & Drum
Yes Yes
Front & Rear Front & Rear
Prowler 3310/3410 Owner’s Manual 20
For service assistance, please call your authorized ActiveCare dealer.
www.ActiveForever.com
Limited Warranty
This warranty is extended only to the original purchaser/user of our products. This warranty gives you specific
legal rights and you may also have other legal rights which vary from state to state.
ActiveCare warrants this product to be free from defects in materials and workmanship, for the following periods:
Three Years
Main frame
Fork
Seat post
Tiller frame
If within such warranty periods any such part shall be proven to be defective, such part shall be replaced. This
warranty does not include any labor or shipping charges incurred in the installation of any such replacement part.
ActiveCare’s sole obligation, and your exclusive remedy under this warranty, shall be limited to such replacement.
For warranty service, please contact the dealer from whom you purchased your ActiveCare product. In the event
you do not receive satisfactory warranty service, please write directly to ActiveCare at this address:
Provide dealer's name, address, and date of purchase, indicate nature of the defect and, if the product is serial
numbered, indicate the serial number. Do not return products to ActiveCare without our prior consent.
LIMITATIONS AND EXCLUSIONS: THE FOREGOING WARRANTY SHALL NOT APPLY TO SERIAL
NUMBERED PRODUCTS IF THE SERIAL NUMBER HAS BEEN REMOVED OR DEFACED, IF THE
PRODUCTS HAVE BEEN SUBJECT TO ACCIDENT, MISUSE, ABUSE, NEGLECT, MISHANDLING,
MISAPPLICATION, COMMERICAL USE, ACTS OF GOD, ALTERATIONS OR MODIFICATIONS NOT
AUTHORIZED BY ACTIVECARE, INCLUDING BUT NOT LIMITED TO, MODIFICATION THROUGH THE USE
OF UNAUTHORIZED PARTS OR ATTACHMENTS; PRODUCTS DAMAGED BY REASON OF REPAIRS MADE
TO ANY COMPONENT WITHOUT THE SPECIFIC CONSENT OF ACTIVECARE, OR TO A PRODUCT
DAMAGED BY CIRCUMSTANCES BEYOND ACTIVECARE'S CONTROL, SUCH EVALUATION WILL BE
SOLELY DETERMINED BY ACTIVECARE. THE WARRANTY SHALL NOT APPLY TO PROBLEMS ARISING
FROM NORMAL WEAR OR FAILURE TO ADHERE TO THESE INSTRUCTIONS. A CHANGE IN OPERATING
NOISE, PARTICULARLY RELATIVE TO MOTORS AND GEARBOXES DOES NOT CONSTITUTE A FAILURE.
ALL SUCH DEVICES WILL EXHIBIT A CHANGE IN OPERATING NOISE DUE TO AGING.
THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES
WHATSOEVER, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND THE SOLE REMEDY FOR
VIOLATIONS OF ANY WARRANTY WHATSOEVER, SHALL BE LIMITED TO REPLACEMENT OF THE
DEFECTIVE PRODUCT PURSUANT TO THE TERMS CONTAINED HEREIN, THE APPLICATION OF ANY
IMPLIED WARRANTY WHATSOEVER SHALL NOT EXTEND BEYOND THE DURATION OF THE EXPRESS
WARRANTY PROVIDED HEREIN. ACTIVECARE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR
INCIDENTAL DAMAGES WHATSOEVER.
THIS WARRANTY SHALL BE EXTENDED TO COMPLY WITH STATE/PROVINCIAL LAWS AND
REQUIREMENTS.
Electronic controllers
Transaxle
Motor & Brake (electronic
function only)
Charger
Any other electrical
subassembly
ActiveCare Medical
2 Harbison Way
Columbia, SC 29212
21 Prowler 3310/3410 Owner’s Manual
12 Months
6 Months
Batteries
www.ActiveForever.com
Product Registration
Thank you for purchasing an
ActiveCare power mobility product!
Your ActiveCare product will provide you years of dependable service and mobility
ease. To validate your product’s warranty, you must complete this form and return it to
ActiveCare Medical immediately.
Please print or type.
Your Name
Your Address
City State Zip
Phone Number E-mail Address
( ) -
Product Information
Model Date Purchased
/ /
Month Day Year
Serial Number
Dealer Purchased From
Dealer Address
City State Zip
Phone Number
( ) -
www.ActiveForever.com
_____________________________
_____________________________
_____________________________
Place
Stamp
Here
ActiveCare Medical Product Registration
2 Harbison Way
Columbia, SC 29212
Fold Here--------------------------------------------------- Fold Here ----------------------------------------------------------------------Fold Here
Seal This Side
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