Actiontec R1020S, R1020SU Owner's Manual

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Table of Contents
l. Introduction 2
Package Contents 2 System Requirements 2
ll. Contacting Technical Support 3 lll. Introduction to the Home Gateway 4 lV. Before you Connect the Home Gateway 5 V. Connecting the Actiontec Wireless-Ready Home Gateway 16 VI. Configuring the Actiontec Wireless-Ready Home Gateway 18
Basic Setup 18 Status Screen 21
VII. Advanced Configuration of the Wireless-Ready Home Gateway 24
WAN IP Address 26 Wireless Settings 28 LAN IP Address 30 DHCP Server 30 DHCP Server Configuration 31 Services Blocking 31 Website Blocking 32 Remote Management 32 Port Forwarding 33 DMZ Hosting 33 MAC Address Cloning 34
VIII.Utilities 35 IX. Troubleshooting 38 X. Glossary 39 XI. Specifications 42 XII. Environmental 43 XIII. Appendix A 44 XIV.Appendix B 57 XV. Appendix C 67 XVI. Appendix D 70
Table of Contents
0530-0270-000
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Contacting Technical SupportIntroduction
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Actiontec Electronics prides itself on making high-quality, durable, high-performance products. If you should need assistance, the Actiontec Technical Support Department is available 6 am to 11pm Mon - Sun (Mountain Time), to provide professional support.
Contacting Technical Support
Actiontec Electronics, Inc.
760 N. Mary Avenue
Sunnyvale, CA 94086
Phone: 1-719-884-8300
E-mail: techsupp@actiontec.com
Website: www.actiontec.com/support
Thank you for purchasing the Actiontec Wireless-Ready Home Gateway. The Home Gateway is the simplest way to connect a small number of PC’s to a single high speed Broadband modem. This easy to use pr oduct is perfect for the home office or small busi­ness. If you would like to take your computing to the next level then the Actiontec Wireless-Ready Home Gateway is the key to your success.
Package Contents
One Actiontec Wireless-Ready Multimedia Home Gateway One 5’ RJ-45 Ethernet cable Vertical mounting stand One power adapter This User’s Manual and Quick Start Guide Warranty & Registration Card
Minimum System Requirements
One Broadband Internet connection using an external Ethernet modem PC or MAC based computer with an installed 10Mbps or 10/100Mbps
Ethernet card Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Second
Edition (SE), Microsoft Windows M illennium (ME), Microsoft Windo ws NT4, Microsoft Windows 2000, Microsoft Windows XP or Macintosh O/S 7.1 or newer installed
Internet Explorer 4.0 or higher (5.x recommended) or Netscape Navigator 4.0 or higher (4.7 recommended)
TCP/IP Network Protocol installed on each computer
Introduction
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Before you Connect the Home Gateway
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Introduction to the Home Gateway
Description of the LEDs and Reset Switch
Power LED: If it is off then there is no power to the Home Gateway or a critical error has occurred. (Contact Technical Support if this happens) If it is Rapidly Flashing, then the Home Gateway is initializing. If the LED is a solid green then the Home Gateway is fully operational.
Internet W AN LED: If it is off, then there is no physical connection to the broadband modem. If it is on, then there is a connection to your broadband equipment.
Ethernet LAN LED: If it is off, then there is no link, and if it is on, there is a link. If it is flashing, then there is data being transmitted or received.
Reset Switch: If you would like to reset your Home Gateway, hold down the switch for 1 to 2 seconds. If you would like to restore the Home Gateway to its default settings then hold the switch down for 10 seconds.
Introduction to the Home Gateway
Power
Internet/WAN
Ethernet Network
LAN
PC Card
You will need specific information from your ISP to configure the Home Gateway. You can obtain most of this information from your broadband configured PC by following these 4 steps.
Note: If you have previously installed Internet Connection Sharing (Ex. Microsoft ICS) or Proxy Server software (Ex. WINPROXY) you will need to uninstall them now.
1. Click Start, then Run
Before you Connect the Home Gateway
2. Enter WINIPCFG in the field and click OK
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3. Ensure your Ethernet device is selected
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Before you Connect the Home GatewayBefore you Connect the Home Gateway
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Select your
Ethernet
device here
4. Click More Info
5. Write down the following information for installation and future reference:
Your Host/Computer name and Workgroup name (Your ISP may use this information to verify your identity on their network) (Cable only)
___________________________ ___________________________
Host Name __________________________
(Example: CY57640-A.cospgs1.co.home.com)
DNS Servers ______.______.______.______
(Example: 24.5.68.33)
Your Secondary DNS server address ______.______.______.______ (Click on the ... button to change the listing) IP address __________________________
(Example: 24.253.117.45)
Subnet Mask (If assigned) ______.______.______.______
(Example: 255.255.255.0)
Default Gateway (If assigned) ______.______.______.______
(Example: 24.253.117.1) Adapter Address _____-_____-_____-_____-_____-_____ (Example: 00-20-78-0F-B8-F0) Your LOGIN name and PASSWORD (DSL only, provided by your ISP)
___________________________ ___________________________
For a listing of the information requir ed for the major broadband ISP’s, please visit the following Website and select your specific ISP. Please make sure that you have this information available when you configure the Actiontec Wireless-Ready Home Gateway.
HTTP://www.actiontec.com/support/homegateway/index.html
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Configuring your Computer for Networking
Ensure you have your Windo ws installation CD handy before you begin. If you do not have your Windows CD, or one was not supplied with your computer attempt to locate the files on your hard disk. If you are unable to locate the files contact your computer manufacturer. If your Ethernet card was supplied with a driver diskette, be sure to have that available as well.
1. Turn on your computer. Click Start, then select Settings, and then select Control
Panel.
Mail and Web Server Information
Some broadband providers use single words to direct the connection to their E-mail or web servers (i.e. web, mail, pop3, www). If your ISP uses single words rather than a whole internet address (pop.mail.actiontec.com), or IP address (24.55.224.34), then you will need the full address information to configure your internet browser and/or E­mail clients.
If this information was not provided during the installation and configuration of your broadband connection, then you will need to contact your ISP and ask for it.
2. In the Control Panel window double click on the Network icon.
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4. Click the IP Address tab and select Obtain an IP address automatically.
5. Click the Gateway tab. If there is an IP address in the Installed gateways box, click
on the IP address and then click Remove.
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3. In the Network window under the configuration tab select TCP/IP. Click
Properties. If there is not a listing for TCP/IP, then refer to Appendix B for instal­lation instructions now. If there are no Ethernet Adapters listed, then refer to the Ethernet card manufacturer for installation instructions.
6. Click on the DNS Configuration tab. Select Disable DNS.
“Installed
Gateways” box
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Computer name: It has a 15 character limit and must be unique. W or kgroup:THIS MUST BE LISTED WITH THE SAME NAME ON ALL
COMPUTERS ATTACHED TO YOUR NETWORK. Computer Description:You can put anything in this field. A location name or the
main user’s name is generally used.
9. Click OK again. Windows will load the necessary files for the network configura-
tion. If prompted for your operating system’s CD or disks, insert them now. If the following screen appears, then click Yes to restart your computer. If this screen does not appear, then manually restart the computer.
7. Click on the WINS Configuration tab. Make sure that the Use DHCP for WINS Resolution circle is selected. (This is the default setting) The Disable WINS Resolution circle may also be selected for proper functioning.
8. Click OK and you will be back on the Network Configuration screen. Click the Identification tab and enter the information for each field.
10. Once the computer restarts and Windows has finished loading, you will be prompted for a password. DO NOT PRESS ESCAPE. This is the password that Windows will use to authenticate your permission to be on the network. The pass­word you enter now will become your permanent network password. You may also just press OK or <Enter> and your password will be set to blank.
Note: This password will be required each time you restart Windows.
Repeat steps 1 thru 11 for each PC connected to your network.
Ensure you use the same Workgroup name on each PC.
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Configuring Your Internet Browser
If “Internet Explorer” is your default browser:
1. Click Start, click Settings, select Control Panel.
2. Double click Internet Options, select the Connections tab.
3. Click LAN Settings. Remove any checks from the 3 boxes and click OK.
4. Click OK to close the Internet Properties window.
5. Close the Control Panel window.
If “Netscape Navigator” is your default browser:
1. Open Netscape Navigator.
2. From the top menu bar select Edit and then click Pr efer ences.
3. Under the Category windows click on the + (plus icon) next to Advanced.
4. Click on Proxies and ensure that Direct connection to the Internet is selected.
5. Click OK to close the Preferences window.
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Connecting the Actiontec Wireless-Ready Home GatewayConnecting the Actiontec Wireless-Ready Home Gateway
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(See Page 17 for Diagram)
1. Shutdown your PC, turn off your broadband modem, and ensure the Home Gateway is not plugged in.
2. Locate the cable currently plugged into your PCs Ethernet adapter . D isconnect the cable from the PC and plug it into the Home Gateway Cable/DSL port.
3. Connect the network cable that was included with your Home Gateway to Ethernet port 1 and the other end to your PCs Ethernet adapter.
4. Connect the network cables from any other PCs to Ethernet ports 2, 3 or 4 on the Home Gateway. (If applicable)
5. Insert the Actiontec 802.11b wireless card into the top slot of the Home Gateway. (If you are setting up a wireless network)
6. Ensure your Cable/DSL modem is turned on and operating properly.
7. Connect the power supply cable to the power connector port on the Home Gateway.
8. Connect the Home Gateway power supply to a power outlet.
9. The Home Gateways power LED will begin to flash while the Home Gateway is
initializing. When the light becomes steady the Home Gateway is ready for use.
10. Once the Home Gateway is initialized, turn on your PC and wait for it to fully ini­tialize.
11. Enter your network login name and password.
The hardware setup is now finished, and you are ready to configure your Actiontec Wireless-Ready Home Gateway.
Connecting the Actiontec Wireless-Ready Home Gateway
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Configuring the Actiontec Wireless-Ready Home GatewayConfiguring the Actiontec Wireless-Ready Home Gateway
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3. Follow the on-screen instructions and then click Begin Basic Setup.
4. Make sure that you have completed the 3 steps listed then click Next.
5. Select either DSL or Cable depending on your broadband service then click Next.
(If your have a T1 Line or Fixed Point Broadband, click Cable.)
6a. If you selected DSL enter your user name and password provided by your ISP.
Click Next.
Basic Setup
Follow the step below to configure your Home Gateway:
1. Open your Internet Web Browser and in the addr ess bar type: http://192.168.0.1 and then press the <Enter> key.
Configuring the Actiontec Wireless-Ready Home Gateway
2. When the web page is loaded, the following screen will appear. Click
Setup/Configuration.
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Configuring the Actiontec Wireless-Ready Home GatewayConfiguring the Actiontec Wireless-Ready Home Gateway
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Status Screen
After you have configured your Home Gateway with the Basic Setup feature, you can check the status of your Home Gateway. Click Status an the main page of the Home Gateways’ web based utility. (See second screen shot, under step 2, on page 18)
Firmware Version:
This will give you the version number of the current firmware.
MAC Address:
This field will display the MAC address of the Home Gateway. The MAC address is an identifier that is specific to each device that can connect to any network, sort of a fin­gerprint for the Internet. Some ISP’s use this information to validate the PC’s identifi-
6b. If you selected Cable and your ISP requires a Host Name or Domain name to
access their network enter it now. Click Next.
Note: If your Cable ISP does not require a host or domain name then leave the fields blank.
7. Your Actiontec Wireless-ready Home Gateway is now finished with the configura- tion process. Click Save and Restart.
8. A congratulations screen will announce the end of the Basic Setup.
The power LED will flash rapidly while the Home Gateway restarts, before turning a solid green. The Home Gateway is now ready and you can begin surfing the web.
If you receive an error that your browser was unable to connect to the Internet, check your configuration settings. Please ensure that you entered all the information required by your ISP.
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Configuring the Actiontec Wireless-Ready Home GatewayConfiguring the Actiontec Wireless-Ready Home Gateway
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of all internet addresses.
DNS #2
This is the secondary Domain Name Server address.
LAN
IP Address
The IP Address of the Home Gateway as seen by the PC’s within your LAN.
DHCP Server
On: This means that all of your PC’s will receive their IP address and other con­figuration data from the Home Gateway each time they connect.
Off: This means that each machine is configured individually with an IP, subnet mask, gateway and DNS server information.
cation before it will allow you to access its network.
WAN
Connection:
Connected: A valid connection through the Cable/DSL modem to the Internet exists.
Connecting...: The Home Gateway is trying to establish a connection with the ISP.
Disconnected: A valid connection to the Cable/DSL modem exists, but there is no connection to the Internet.
Off: A valid physical connection to the Cable/DSL modem is not present
Mode:
Static: Static IP Address information for the connection that was entered in the setup is being used
DHCP: The Home Gateway is being assigned an IP address and being sent other connection information each time the connection to the ISP is renewed
PPPoE: The connection is being made through Point to Point Protocol. This is usually the case for DSL broadband.
IP Address
The IP address currently assigned and being used by the Home Gateway to con­nect to the ISP
Subnet Mask
The subnet mask being used is normally 255.255.255.0 (Class C IP Address)
Gateway
This is the IP address that the Home Gateway uses to send all requests to the Internet.
DNS #1
This is the primary Domain Name Server address. This is like a telephone book
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Advanced Configuration of the Wireless-Ready Home GatewayAdvanced Configuration of the Wireless-Ready Home Gateway
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3. Follow the on-screen instructions and then click Advanced Setup.
4. Click on Begin Advanced Setup.
5. You will see the following screen showing all the options available in Advanced
Setup. If you want to check all the settings, or are unsure of which setting you want to modify, select Next. If you want to modify a specific configuration, simply click on its name in the left menu bar.
Note: You may click Save and Restart on the bottom left hand side of the screen when you have finished configuring any one or more of the advance settings.
The Advanced Setup section allows advanced users to configure such features as the wireless settings. The following sections explain each feature you can configure in the advanced setup section.
1. Open your Internet Web Browser and in the addr ess bar type: http://192.168.0.1 and then press the <Enter> key.
Advanced Configuration of the Wireless-Ready Home Gatew ay
2. When the web page is loaded, the following screen will appear. Click
Setup/Configuration.
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Note: For the Host Name and Domain Name you may also find this informa­tion from your PC which was originally connected to the cable modem. Please see the Before you Begin section on pages 6-7. If your cable modem ISP does not require these settings, then you may leave them blank.
Specify a Static IP Address
This setting is used if you have been assigned a static (Specific) IP Address by your ISP. You will need to enter the IP Address and Default Gateway provided by your ISP. You may also need to enter your Host Name and Domain Name if required.
with their host name and/or domain name. Please check with your ISP for what host name and domain name you have to use in the following fields.
IP Address: IP Address of your Home Gateway as seen by external users on the Internet.
Subnet Mask:This will be provided by your ISP. Default Gateway: This will be provided by your ISP.
Wan IP Address
This screen allows you to manually set up your Home Gateway. The following are three methods by which your ISP will assign an IP Address to your Home Gateway.
Note: Some DSL providers use PPPoE to establish communication with an end user, while others use static IP. Cable modem providers and other broadband Internet access such as fixed point wireless may use either DHCPor Static IP address. If you are unsure, please check with your ISP.
Obtain and IP Address through PPPoE
This setting is used for DSL connections and it allows the modem to use the Point-to­Point over Ethernet (PPPoE) protocol. If you already entered the user name and pass­word in the Basic Setup, then it should be displayed now. Click Next to continue.
User Name: U ser name given to you b y your DSL provider to access the I nternet. Passwor d: Password given to you by your DSL provider to access the Internet.
Obtain an IP through DHCP
This setting is used for Cable modem configurations that do not have a Static IP assigned by the ISP. This allows the modem to query the ISP and receive an IP address and routing information. Some cable modem providers need to authenticate the users
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128-bit Wireless Equivalent Privacy (WEP)
The 128-bit encryption requires a single field of 13 hexadecimal pairs (A hexadecimal digit consists of alphanumeric characters in the range 0-9 or A-F). An example of 128­bit encryption would be: 3D-44-FE-6C-A1-EF-2E-D3-C4-21-74-5D-B1.If you do create this key, make sure you enter it in your Wireless PC Card exactly as you have it in the Home Gateway.
Note: Do not use the 128-BIT WEPKey if your PC Card does not support it.
64-bit Wireless Equivalent Privacy (WEP)
The 64-bit eencryption requires 4 fields of 5 hexadecimal pairs. (A hexadecimal digit consists of alphanumeric characters in the range of 0-9 or A-F). An example of 64-bit encryption would be: 4E-23-3D-68-72. If you do create this key, make sure you enter it in your Wireless PC Card exactly as you have it in the Home Gateway.
Wireless Settings
The Wireless Settings screen allo ws you to take adv antage of the H ome G ateway’s wire­less capabilities. With your Actiontec 802.11b W ireless PC Card plugged in, your H ome Gateway will act as a wireless Access Point.
ESSID
(Default value set to ACTIONTEC) This is an arbitrary network name that you assign to your wireless network. You may use alphanumeric characters (i.e.: A-Z, a-z, 0-9). It is important that you set your Wireless PC Cards to the same ESSIDvalue. (For the Actiontec 802.11b Wireless PC Card the ESSID value should be the same as the SSID value) This will enable the Wireless PC Cards to communicate with your Home Gateway.
Channel
This assigns the frequency band in which the Home Gateway can communicate at. In the United States you may use channels 1-11. (Default value set to 1)
Wireless Equivalent Privacy (WEP)
This is an encryption method used in the 802.11b standard, to ensure data security over your wireless network. The Actiontec Wireless-Ready Home Gateway offers three levels of encryption.If you do not require the encryption, it is recommended that you keep this feature disabled (off). It is not required for wireless operation, and can reduce net­work performance since each piece of data must be encrypted and decrypted.
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DHCP Server Configuration
LAN IP Address
This is the IP Address of the Home Gateway as seen on the internal LAN.
It is recommended that you keep the default settings, but if you need to change them then be sure to verify the DHCP Server range is within the same subnet.
DHCP Server
Your Home Gateway has a built-in Dynamic Host Configuration Protocol (DHCP) Server that can automatically assign an IP Address to each computer on your network.
It is highly recommended that you keep the default DHCPServer settings. If you wish to disable your DHCP Server, select Off. You will need to ensure that the IP Address of your computers are in the same subnet as that of the Home Gateway. To be in the same subnet, the IP address must begin with the same numbers for the first 3 fields. (Example:
192.168.0.1 would mean your IP address would have to be 192.168.0.x, with x being
2 - 254.)
Beginning IP Address
Enter the IP Address for the DHCPServer to start when assigning IP Address. It is rec­ommended that you keep the default settings of 192.168.0.2
Ending IP Address
Enter the IP Address for the DHCPServer to end when assigning IP Address. It is rec­ommended that you keep the default settings of 192.168.0.254
DNS Server 1
Enter the primary DNS provided by your ISP. You may keep the default settings if you wish.
DNS Server 2
Enter the secondary DNS provided by your ISP. Y ou may keep the default settings if you wish.
Services Blocking
This screen enables you to create Client or Internet privileges for certain computers’ on your network. If you do not specify any settings then all of the computers on your net­work will have full priviledges.
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DMZ Hosting
DMZ hosting is used to support online gaming and Internet confrencing services. These programs usually require multiple ports to be open on the Home Gateway, making the rest of your network vulnerable to the Internet. DMZ hosting will symbolically place the designated computer (By IP address) outside of the Home Gateway. You will be
Remote Management
The Remote Management feature allows users to access the Home G ateway through the Internet. It is recommended that you do not alter the Remote Management properties. For security reasons, it is disabled by default.
To access the Home Gateway from the Internet:
1. Enter the clients IP address in the given field.
2. At the bottom of the page select the Internet services that you want blocked for that
particular client PC.
3. Click Add to place your choice in the “Blocked IP Address List”.
4. If you would like to remove any of the blocked services, click on the IP Address in
the “Blocked IP Address List” and click Remo ve.
Website Blocking
This feature enables you to block specific websites. Simply enter the name of the web­site into the appropriate field and click Add. When the user tries to access a blocked website, the website will not be displayed. If you would like to remove a blocked web­site, click on it in the “Blocked Website List” and then click Remo ve.
Note: Once a blocked website is selected, no user on the network will be able to access that site
1. Find out the WAN IP Address of your Home Gateway from the Status page.
2. From a location outside of your network, open your Internet browser. In the
address field type your W AN IP address (i.e. http//192.123.4.1) and pr ess <Enter>. This will bring up your Home Gateway menu or password prompt (if a password has been set.
Port Forwarding
Because the Home Gateway is acting as a firewall for your network, some programs may not be able to communicate over the Internet without some additional configuration. This feature is useful if you want to host a webserver or ftp server on your private LAN. You will need to open each port that your programs need and specify to a specific IP (Computer). It is recommended that if you need to open more than 10 ports at once to use DMZ hosting instead. For a listing of commonly used programs and their port numbers refer to Appendix C or the Actiontec web site.
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UtilitiesAdvanced Configuration of the Wireless-Ready Home Gateway
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On the main screen of your Home Gateway you will find a section called U tilities. This section allows you to view your W eb A ctivity Log, Restore Default Settings and U pgrade your Firmware. Follow the steps in each section below to use these features:
Utilities
Web Activity Log
This allows you to view the websites that each computer connected to your Home Gateway, has viewed.
1. Click on Utilities
2. Click on Web Activity Log.
unable to access your network resources while in the DMZ. It is recommended to place the computer in the DMZ mode only as long as it is necessary. You will also be unable to access your network resources.
W ARNING: This computer will be vulnerable to outside hackers while in the DMZ mode.
MAC Address Cloning
The MAC address is an identifier that is specific to each device that connects to any network, simular to a fingerprint for the Internet. Some ISP’s require this information to validate a computers permission to be on the network. If your ISP requires this infor­mation, you will need to determine the MAC address of the computer that was origi­nally configured for your service (Appendix D has instructions to determine the MAC address).
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UtilitiesUtilities
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4. Input the IP address of your home gateway (typically it will be 192.168.0.1), and
click Start. The upgrade progress will begin.
5. After the Upgrade is complete, unplug the power from the Home Gateway then re-plug it.
6. Wait for the power LED to stop blinking and become a steady green.
7. You will need to reconfigure your Home Gateway settings.
Restore Default Settings
This allows you to restore your Home Gateway to its original default settings.
1. Click on Utilities
2. Click on Restore Default Settings.
3. Click the Restore Default Settings button.
Upgrading your Firmware
From time to time, Actiontec will post firmware upgrades to enhance your Home Gateway’s usability. To upgrade your Home Gateway’s firmware:
1. Click on Utilities
2. Click on Upgrade Firmware. Follow the onscreen instructions.
3. After downloading the upgrade files and extracting it to a folder on your hard drive,
double click on upgrade.exe.
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GlossaryTroubleshooting
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Access Point
An access point is a device that allows wireless clients to connect to other wireless clients and it acts as a bridge between wireless clients and a wired network’ like Ethernet. Wireless clients can be moved anywhere within the co verage area of the access point and still connect with eachother. If connected to an E thernet network, the access point mon­itors Ethernet traffic and forwards appropriate Ethernet messages to the wireless net­work, while also monitoring wireless client radio traffic and forwarding wireless client messages to the Ethernet LAN.
Channel
The home wireless gateway allows you to choose different radio channels in the wireless spectrum. A gateway operates within the 2.4 GHz spectrum and a channel is within a FCC specified range, simular to any radio channel.
Client
A client is the desktop or mobile PC that is connected to your network.
DHCP (Dynamic Host Configuration Protocol)
This automatically assigns an IP address for every computer on your network.
DNS Server Address (Domain Name System)
DNS allows Internet host computers to have a domain name and one or more IP addresses. A DNS server keeps a database of host computers and their respective domain names and IP addresses, so that when a user enters a domain name into the internet browser, the user is sent to the proper IP address. The DNS server address used by the computers on your home network is the location of the DNS server your ISP has assigned.
DSL Modem (Digital Subscriber Line)
A DSL modem uses your existing phone lines to transmit data at high speeds.
Encryption
This provides wireless data transmissions with a level of security.
Glossary
There is a connection failure to Home the Gateway.
Make sure that the Wireless Access Point and the Gateway are properly installed, the LAN connections are correct and the power is on. Next, confirm that your PC and the Wireless Access Point and Gateway are on the same network segment. If you are not sure, let the PC get the IP address automatically by initiating the DHCP function. Then, verify that your PC is using an IP address within the default range of 192.168.1.2 to 198.168.1.XXX. If your PC is not using an IP address within the range then it will not be compatible with the Gateway. Finally, the Subnet Mask must be set to 255.255.255.0 to match the Gateway. In the Gateway you can check this by clicking on Status on the Home Gateways start page.
I am unable to browse through the Home Gateway.
First, make sure that both ends of the power adapter and network cables are prop­erly connected and the status LEDs on the front panel are infact working proper­ly . Then, if you ar e using Windo ws 95 or 98, check your computer ’s TCP/IP setup: On your desktop click Start, then select Run, type winpcfg in the given box and then hit Enter. Your computer should have an IP address of 192.168.XXX (the “XXX” value could be from 2 to 254.) Also the Subnet Mask should be
255.255.255.0. Then, check the Home G ateway settings to verify that they are the same as your computer. You can do this by clicking on Status on the Home Gateways start page.
I get a time out error when I enter a URL or IP Address,
First, verify that all your computers are working properly. Then make sure that all your IP settings are correct. If you are still having trouble make sure that the H ome Gateway is on and connected properly. If it is connected properly open up your web browser and access the Home Gateway’s start page. Verify that the Home Gateway settings are correct by clicking on Status. If this too is properly configur ed then check your Cable or DSL modem by attempting to connect to the Internet.
I am unable to get an IP Address from my Cable or DSL Modem.
First, make sure that your H ome Gateway is properly connected to your comput­er and is plugged in. Then, shut off your Cable or DSL modem and wait a few sec­onds. Turn it back on, wait for it to go through its self test and then check for the IP Address. Then, v erify that your modem is DHCP compatible. G o to the H ome Gateway’ s web based utility and make sur e you entered the user name and password for either your DSL or Cable modem.
Troubleshooting
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GlossaryGlossary
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This process allows all of the computers on your home network to use one IP address. This will enable access to the Internet from any computer on your home network with­out having to purchase more IP addresses from your ISP.
PC Card
This is an ethernet card that connects to the PCMCIA slot on your lap top or desktop PC. This enables the computer to communicate with with the home Gateway.
PPPoE (Point-to-Point Protocol over Ethernet.)
Point-to-Point Protocol is a method of secure data transmission.
Subnet Mask
A subnet mask is a set of four numbers configured like an IP address. It is used to cre­ate IP address numbers used only within a particular network.
TCP/IP (Transmission Control Protocol/Internet Protocol)
This is the standard protocol for data transmission over the Internet.
WAN (Wide Area Network)
A network that connects computers located in separate areas, (i.e., different buildings, cities, countries). The Internet is a wide area network.
WECA (Wireless Ethernet Compatibility Alliance)
An industry group that certifies cross-vender interoperability and compatibility of IEEE
802.11b wireless networking products and to promote that standard for enterprise, small business, and home environments.
WLAN (Wireless Local Area Network)
This is a group of computers and other devices connected wirelessly in a small area. A wireless network is referred to as LAN or WLAN.
ESSID (Extended Service Set Identifier)
You must have the same ESSID entered into the gateway and each of its wireless clients. The ESSID is a unique identifier for your wireless network.
Ethernet
Ethernet networks are connected by cables and hubs, and move data around. This is a standard for computer networks.
Firewall
A Firewall prevents anyone outside of your network from accessing your computer and possibly damaging or viewing your files.
Gateway
A central device that manages all the data traffic of your network, as well as to the Internet.
IP Address (Internet Protocol)
An IP address consists of a series of four numbers separated by periods, that identifies a unique Internet computer host.
ISP Gateway Address (see ISP for definition)
The ISP Gateway Address is an IP address for the Internet router. This address is only required when using a cable or DSL modem.
ISP (Internet Service Provider)
An ISP is a business that allows individuals or businesses to connect to the Internet.
LAN (Local Area Network)
A LAN is a group of computers and devices connected together in a relatively small area (such as a house or an office). Your home network is considered a LAN.
MAC Address (Media Access Control)
A MAC address is the hardware address of a device connected to a network.
NAT (Network Address Translation)
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EnvironmentalSpecifications
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Power Input: External, 5V DC, 2.5 A Certifications: FCC Class B, FCC Class C, CE Mark Commercial Operating Temperature: 0º C to 40º C (32ºF to 104ºF) Storage Temperature: -20ºC to 70ºC (-4ºF to 158ºF) Operating Humidity: 10% to 85% Non-Condensing Storage Humidity: 5% to 90%, Non-Condensing
Environmental
Model Number: GE204000-01 Standards: IEEE 802.3 (10BaseT), IEEE 802.3u (100BaseTX), IEEE
802.11b (Wireless)
Protocol: CSMA/CD Ports WAN: One 10Base-T RJ-45 Port for Cable/DSL Modem LAN: Four 10/100 RJ-45 Switched Ports, One Shared Uplink Port
Speed: WAN - 10Mbps, Switch - 10/100Mbps (Half Duplex) 20/200
(Full Duplex) Wireless (See Below)
Cabling Type: 10BaseT: UTP/STP Categor y 3 or 5
100BaseTX: UTP/STP Category 5
Button: Reset
Operation Range:
(Wireless)
Indoors: Up to 30M (100 ft.) @ 11 Mbps
Up to 50M (165 ft.) @ 5.5 Mbps Up to 70M (230 ft.) @ 2 Mbps Up to 91M (300 ft.) @ 1 Mbps
Outdoors: Up to 152M (500 ft.) @ 11 Mbps
Up to 270M (885 ft.) @ 5.5 Mbps Up to 396 (1300 ft.) @ 2 Mbps
Up to 457M (1500 ft.) @ 1 Mbps Topology: Star (Ethernet) LED Indicators: Power, Internet, PC Card, Ethernet Network
WAN: Link/Activity, Diag for WAN LAN: Full Duplex/Collision, Link/Activity 100
Specifications
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Services Configuration
Click the Services tab, and make sure the following default services are listed. These are installed by default when you initially installed TCP/IP. Note that not all of the servic­es listed below are required for the Actiontec Home Gateway. For additional informa­tion, refer to your NT Workstation documentation or Microsoft support ser vices.
Computer Browser RPC Configuration Server W or kstation
If you need to add a Service, click Add and do so.
Protocol Configuration
Click the PROTOCOLS tab, and then verify that the TCP/IP Protocol is listed. If it is not, add it.
Configuring TCP/IP For Windows NT 4.0
Please make sure you have your Windo ws NT Workstation 4.0 installation disks or CD­ROM handy before beginning. W indows NT Workstation 4.0 may need to copy some driver information during the configuration process. If your Ethernet card was supplied with a driver diskette, be sure to have that available as well.
Note: As with all software, you should consult your users manual or the help files for detailed information. Actiontec provides the information that follows as a guideline only.
Network, Username, Computer Name Identification
To configure your NT Workstation v 4.0 click Start, go to Settings and then to Control Panel. In Control Panel, double-click the Network icon. In the Network dialog box, click the Identification tab and enter a Computer Name if needed and a Work Group.
Note: Do not change both Computer name and W or kgroup at the same time. Change one first and then restart. Then change the other and restart a second time.
Appendix A
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DNS and Host Name Settings
Click the DNS tab to display the host name properties.
WINS Address Configuration
Click the WINS Address tab. Verify that the only entry here is your Ethernet card. (Please see the screen image on the next page.)
TCP/IP Properties, IP Addressing, DHCP
With the TCP/IP Protocol highlighted, click P roperties, and then click the IP Address tab and click Obtain an IP Address from a DHCP Server. Click the Advanced tab to verify that DHCP is enabled.
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Adapter Settings
Click the Adapters tab, and then verify that your Ethernet Card is listed. If your card is not listed, please add it.
Bindings Configuration: Protocols, Services, Adapters
The Bindings tab contains a drop down list box that allows you to display different views of your networking configuration.
Services
Click the Bindings tab, select All Services from the drop down list, and verify that you have at a minimum, TCP/IP bound to the Ethernet Card.
Routing Configuration
Click the Routing tab, and then verify that the Enable IP Forwarding is not checked. Click OK to return to the Network dialog box.
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Adapters
Select All Adapters from the drop down list in the Bindings tab. Expand all entries by clicking on plus (+) signs
The adapter should be bound to the TCP/IP Protocol WINS Client (TCP/IP) should be bound to Server and Workstation
Verifying Settings
After you have restarted your computer, verify your settings. Click Start, select Programs and then select Command Prompt. At the command prompt, type "ipcon-
fig/all" to verify that you received an IP address. You may close this window once you have verified your IP address.
Click OK, then click Close and restart your computer when prompted.
Protocols
Select All Protocols from the drop down list in the Bindings tab. (This is not the same as the Protocols tab)
Expand all entries by clicking on plus (+) signs
TCP/IP Protocol should be bound to the adapter WINS Client (TCP/IP) should be bound to the adapter
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3. Under Connect Using, the Ethernet card to which the Local Area Connection in
question is pointing is displayed. Underneath, the components that are bound to the card are shown, with a check box next to them if they are currently active. Verify that there is a check next to TCP/IP, and place one there if it is not checked. Highlight the Internet Protocol(TCP/IP) option, and click Properties.
4. The Internet Protocol (TCP/IP) Properties window will open. There is only one tab. Obtain an IP address automatically should be selected in the first section, and Obtain DNS server address automatically should be selected in the second section.
Configuring TCP/IP for Windows 2000
Please make sure you have your Windows 2000 installation disks or CD-ROM handy before beginning. Windows 2000 may need to copy some driver information during the configuration process. If your Ethernet card was supplied with a driver diskette, be sure to have that available as well.
Note: As with all software, you should consult your users manual or the help files for detailed information. Actiontec provides the information that follows as a guideline only.
Windows 2000 installs with the default TCP/IP configuration. If you have a new machine with Windows 2000, or have just installed the Operating System, you simply need to connect your machine to your Home Gateway.
If your Windows 2000 TCP/IP settings have been changed since installation, please fol­low the following directions. Also, make sure you have your W indows installation disks or CD handy before beginning. If your Ethernet card was supplied with a driver diskette, be sure to have that available as well. (Note that Windo ws 2000 includes built­in drivers for some Ethernet cards)
Note: As with all software, you should consult your users manual or the help files for detailed information. Actiontec provides the information that follows as a guideline only.
To configure TCP/IP for Windows 2000:
1. Click on Start, and then select Settings and then Control Panel. Double click the Network and Dial-Up Connections icon.
2. If the Ethernet card in your computer is installed correctly, the Local Area Connection icon will be present. Double-click on the icon. Click Propertiesin the Local Area Connection Status window.
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Configuring TCP/IP For Macintosh
As with all software, you should consult your users manual or the Macintosh help files for detailed information. Actiontec provides the information that follows as a guideline only.
Configuring Open Transport 2.5.2
To configure Open Transport:
1. From the top toolbar , click the A ppleicon. Select TCP/IPfrom the Control Panels menu.
2. Once the TCP/IP control panel is open, on the top toolbar click User Mode from the Edit menu, and set the mode to Advanced. When done, click OK.
3. In the Connect via selection, select Ethernet.
4. In the Configure selection, select Using DHCP Server.
5. Click OK to finish
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Configuring File and Print Sharing For Windows 95, 98 and ME
With your Home Gateway you can establish a network that will allow you to shar e files and printers. This is an easy method to set up a network in your home or small office. Please follow these steps to setup file and print sharing:
1. On your computer’s desktop click S tart, then select S ettings and then select Control Panel. In the “Control Panel” window double click the Network icon.
2. The following “Network” screen should appear. If File and Print Sharing is not present, then click the Add button.
Appendix B
3. In the “Select Network Component Type” screen, click Service and then click the Add button.
5. Make sure the Use 802.3 option is unchecked.
6. Disregard any # in the IP Address field. This will be correct after your first con-
nection.
7. Click the Options button and set TCP/IP to Active. Uncheck the option Load only when needed, and click OK when finished.
8. No entries should be made in any of the other fields (which are shown as blank in the sample image above).
9. Click Close Box in the upper left hand corner of the TCP/IP window, and then select Save to save your settings.
10. Go to the toolbar and select Restart from the Special menu to restart your com- puter.
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6. After you have clicked OK you will return to the network screen from step 2. Please
click on the Identification tab (see the first image on page 26).
Computer Name: In this field you can type any name you want. (i.e. My
Computer, John, CPU654) Do not use the same name for each computer you wish to have on your network, and we do not recommend including spaces in the computer name.
Workgroup: This field enables you to set a unique name for your network. This name must be set up on every other computer you wish to have on your net­work.
Computer Description: You can enter anything you wish. Traditionally, the location name or main user’s name is used in this field.
7. Click on the Configuration tab. This will take you back to the screen from step 2. In the “Primary Network Logon:” box, located just above the “File and Print Sharing” button, make sure that Client for Microsoft Networks is selected. If it is not then click the down arrow and select it from the given list. Click OK.
8. A screen will appear asking you to restart your computer. Click Yes to restart the computer. If y ou do not see this screen please restart your computer manually. After
4. In the following screen please select File and printer sharing for Microsoft Networks from the given list. Click OK.
5. In the “File and Print Sharing” screen make sure that both of the selections have a check mark beside them. If they do not, please click on the box next to each state­ment and then click OK.
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Read Only:This will allow other users on your network to view and read the file or drive you selected. They will not be able to modify it in any way. Y ou can fur­ther restrict their privileges by entering a password in the appropriate field.
Full: This will allow other users on your network to read, modify, move and delete any information in the shared drive or file. You can further restrict their privileges by entering a user name and password.
Depends on Passwor d:This will allow you to set both Read Only and Full access on the shared file or drive. The level of access will depend on the passwords you enter in the appropriate field.
When you are finished click Apply and then OK.
your computer restarts you will be asked to supply a User Name and Password. Enter whatever you would like but be sure to write down these values, as they will enable you to access your network.
9. After your computer has restarted and you entered a password and user name, you must enable a file or drive for sharing. Locate the file or drive you wish to share. (The easiest way to achieve this is through your Windows Explorer, located in the start menu) Right click on the File or Drive you wish to share. In the given menu select Sharing.
10. The following screen will appear. Please select Shared As. This will enable other users on your network to see the file or drive you selected. Then you can chose the Access Type:
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13. The next step will be to enable the sharing by selecting the “Share As” button. It
will automatically insert a default name for the Share Name. You may set a pass­word for the printer at this time if you want to restrict who on the network can use this resource. You may also set the default printer settings by modifying informa­tion on the other tabs of this window.
For Windows 2000
1. After you have installed and configured your PC Card, Windows 2000 will auto-
matically enable file and print sharing for your computer. The only item that needs to be altered is your workgroup settings. All the computers on your network must have the same workgroup name but different computer names. To check or change this locate the “My Computer” icon on your desktop. Right click on it and select Properties from the given list.
2. In the “System Properties” click on the Network Identification tab. If the “Workgr oup ” name is already the same as all the other computers on your network, then you do not need to change it. Click OK. If it is not the same then click Properties.
11. Next you need to share your printer. On your desktop, click Start, click Settings, and then select Printers.
12. Right click on the printer you want to share. Select “Sharing” from the given list.
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and the buttons underneath should both say “Start”. If this is the case, file sharing is disabled. Exit the File Sharing window.
3. If “File Sharing Off” and “Program Linking Off ” is selected and the buttons underneath indicate “Stop”, click the Stop button to disable sharing and linking. Enter 0in the dialog box that prompts you to indicate how many minutes until file sharing is turned off or how long before you want to disconnect other users con­nected to your computer.
4. Click OK
5. Exit the File Sharing window.
If you need to enable file sharing on your computer, you can reduce your susceptibility to hackers by setting a password for access to all of your shared files and directories.
To set a password:
1. Click the Apple menu in the upper left corner. Select Control Panels and then select File Sharing.
2. Under “Network Identity”, enter an owner name and owner password. To deter potential hackers from being able to guess your password, we recommend that your password contain a minimum of eight characters and a mix of upper- and lower­case letters and numbers.
3. The two sections toward the bottom should say “File Sharing Off” and “Program Linking Off”, and the buttons underneath should both say “Start”. Click Start to enable file sharing and/or program linking.
4. The indication above the Start button(s) will change from “Off” to “Starting Up” to “On”.
5. Close the File Sharing window by clicking the small box in the upper left corner.
6. File sharing and/or program linking are now enabled. However, users will need to
know your Owner Name and Owner Password in order to access files or programs on your Macintosh.
To allow others to use the printer attached to your computer:
1. Click the Apple menu in the upper left corner and scroll down to Control Panels; then scroll right and up to Appletalk.
3. In the “Computer Name:” box type a name that is different from your other PC’s on your network. Then, in the “Workgroup” box type the name that you are using to identify your network. This will be the same on each computer on your networ k. Click OK and you will return to the “Network Properties” screen. Click OKagain and even if you are not asked to do so, please restart your computer.
Configuring File and print sharing for MAC
There are other , much more secure ways to share y our files with other Internet users. F or example, you can simply e-mail files you want to share with someone else directly to that person or you can require a password to access your files.
Following are instructions for disabling and more securely enabling file and print shar­ing.
To disable file sharing:
1. Click the Apple menu in the upper left corner. Select Control Panels and then select File Sharing.
2. The default selections should be “File Sharing Off” and “Program Linking Off ”,
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Standard Program and Port List:
Appendix C
2. In the drop-down menu after Connect via, choose Ethernet or Ethernet Built-In.
3. Close the Appletalk window by clicking the small box in the upper left corner.
4. You may be asked to save changes to your Appletalk setting. I f so, click the OKbut-
ton.
5. Click the Apple menu in the upper left corner and scroll down to Chooser; then, after the word Appltalk toward the bottom right, click the radio button before the word “Active”.
6. You'll be asked to make sure you are connected to an Appletalk network. Click the OK button.
7. Close the Chooser window by clicking the small box in the upper left corner.
Note: When print sharing is enabled, you cannot use a password to protect your printer. Therefore, we strongly recommend that your leave this option enabled only during the time you wish to share your printer with other users. When the other users have finished printing their files on your printer , we r ecommend you reverse the above process. To do so, you need not change your Appletalk settings again. All you need to do is call up Chooser and disable Appletalk by clicking the radio button before Inactive in the lower right corner.
Application Type Application Notes˚ Required Settings for Port Forwarding
SERVICES NOTES Outgoing Connection Incoming Connection
HTTP Netscape, IE None 80 /client IP FTP Windows FTP, Cuteftp None 21 /client IP TELNET Windows Telnet, Neterm None 23 /client IP POP3 Eudora None 110 /client IP SMTP Eudora None 25 /client IP mIRC mIRC None . Network Time Protocol (NTP) 123 123 /client IP PPTP Windows PPTP None 1723 /client IP
APPLICATIONS NOTES Outgoing Connection Incoming Connection
BAYVPN 500 /client IP CarbonCopy32 1023 - 1680 /client IP CITRIX 1494 /client IP
2
Cu-SeeMe
. White Pine 3.1.2 7648 /client IP &
. White Pine 4.0
Direct Connect 375 - 425 /client IP FW1VPN 259 /client IP ICQ For file transfer, we must enable:
Cornell 1.1 None 7648 /client IP
Default /client IP
Default /client IP
(CuSeeMe Pro )
ICQ -> preference -> connections ­> firewall and set the firewall time out to 80 seconds in firewall setting.
24032 /client IP 7648 /client IP &
24032 /client IP
None for Chat. Default /client IP
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IP/TV Cisco IP/TV 2.0.0 None . Laplink 1547 /client IP Lotus Notes 1352 /client IP
3
NetMeeting
PC Anywhere
RealPlayer RealPlayer G2 None . Remote Anything 3996 - 4000 /client IP
Shiva VPN
Virtual Network Computing (VNC)
VDOLive . None .
GAMES NOTES Outgoing Connection Incoming Connection
Aliens vs. Predator
Asheron's Call
Black and White
ark Reign 2 26214/client IP
elta Force
une 2000
lite Force
verquest
-22 Lightning 3 4533 - 4660 /client IP ighter Ace II 50000 - 50100 /client IP
ighter Ace II (DX)
alf Life 27015 /client IP eretic II 28910 /client IP
exen II
ALI
Microsoft NetMeeting 2.1 & 2.11 None 1720 /client IP
Host must be on the LAN side and client IP set.
Need to set the mobile option to be your public IP address.
May need to open MSN / DX ports.
Each computer must use a different port number. Add 1 for each player starting with 26900.
Each computer must use a different port number. Add 1 for each player starting with 2213.
2233 /client IP 2233 /client IP
9000 - 9013 /client IP 9000 - 9013 /client IP
3100 /client IP 3568 /client IP 3999 /client IP
1140 - 1234 /client IP 4000 /client IP
26900 (+1 for each player)
1503 /client IP 22 /client IP
5631 - 5632 /client IP
5500 /client IP 5800 /client IP 5900 /client IP
80 /client IP 2300 - 2400 /client IP 8000 - 8999 /client IP
2611 - 2612 /client IP 6500 /client IP 6667 /client IP 27900 /client IP
3100 /client IP 3568 /client IP 3999 /client IP
1140 - 1234 /client IP 4000 /client IP
26000 /client IP 27500 /client IP 27910 /client IP 27960 /client IP
1024 - 6000 /client IP 7000 /client IP
2300 - 2400 /client IP 47624 /client IP 50000 - 50100 /client IP
2213 (+1 for each player) /clien IP
6666 /client IP
MSN Game Zone
MSN Game Zone (DX)
Myth 3453 /client IP Need for Speed 9442 /client IP Need for Speed 3 1030 /client IP Outlaws 5310 /client IP
4
Quake I
5
QuakeII
QuakeIII
Rainbow Six 2346 /client IP 2346 /client IP Rogue Spear 2346 /client IP 2346 /client IP StarCraft 6112 /client IP
Tiberian Sun
Ultima
Unreal Tournament
None Default /client IP None 27910 /client IP Each computer must use a
different port number. Add 1 for each player starting with 27660.
Need to modify the [UWeb.WebServer] section of the server.ini file: Set ListenPort to 8080; Set ServerName to the Public IP of your router.
None
1140 - 1234 /client IP 4000 /client IP
6667 /client IP 28800 - 29000 /client IP
2300 - 2400 /client IP 47624 /client IP
27660 (+1 for each player) /cli IP
1140 - 1234 /client IP 4000 /client IP
5001 - 5010 Game 7775 - 7777 Login 8888, 9999 Patch 8800 - 8900 Messenger 7875 Monitor
7777 (game) 7778 (server) 7779 - 7783 (UdpLink) 27900 (server query) 8080 (UT Server Admin)
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7. Make note of the Physical Address of the Ethernet Adapter (labeled 'Physical
Address') as it is the same as you MAC address
To determine the MAC address of an installed Ethernet card on Windows NT:
1. Click the Start menu
2. Select Programs
3. Select Command Prompt
4. Type: ipconfig/all
5. Press Enter
6. A window will display, with information pertaining to the Ethernet Adapter
7. Make note of the Physical Address of the Ethernet Adapter (labeled 'Physical
Address') as it is the same as you MAC address
To determine the MAC address of an installed Ethernet card on a Macintosh:
1. Select the Apple menu.
2. Select Control Panels
3. Select TCP/IP
4. Select the Info button (If the Info button does not appear, select the Edit menu,
then User Mode and then select Advanced)
5. A window will display showing the hardware address
6. Carefully make note of this Hardware address as it is the same as the MAC address
To determine the MAC address of an installed Ethernet card on Windows 95/98:
1. Click the Start menu
2. Select Run
3. In the text field type: winipcfg
4. Click OK
5. An IP Configuration window will appear
6. Carefully make note of the Adapter Address as it is the same as you MAC address
To determine the MAC address of an installed Ethernet card on Windows ME:
1. Click the Start menu
2. Select Run
3. In the text field type: winipcfg
4. Click OK
5. An IP Configuration window will appear
6. Carefully make note of the Adapter Address as it is the same as you MAC address
To determine the MAC address of an installed Ethernet card on Windows 2000:
1. Click the Start menu
2. Select Programs, and then Accessories
3. Select Command Prompt
4. Type: ipconfig/all
5. Press Enter
6. A window will display, with information pertaining to the Ethernet Adapter
Appendix D
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Notes:
Notes:
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