Actiontec PM560LKC Owner's Manual
56K Internal PCI
Call Waiting Modem
User's Manual
Table Of Contents
Introduction ........................................................................................... 3
Contacting Actiontec Customer Support ............................................ 3
Product Registration ............................................................................. 4
Safety Information .................................................................................4
Product Features ................................................................................... 6
Installing the Modem.............................................................................7
Hardware Installation..................................................................................... 7
Device Driver Installation and Configuration .................................... 10
Configuring Windows 95..............................................................................10
Configuring Windows 95 OSR2...................................................................12
Configuring Windows 98..............................................................................15
Configuring Windows NT 4.0 .......................................................................21
Configuring DOS and Windows 3.1X...........................................................25
Windows 3.1X..............................................................................................27
Configuring OS/2 WARP .............................................................................. 28
Configuring UnixWare ..................................................................................30
Configuring the Modem For Linux (Verified for Red Hat 5.2 and 6.0) .........3 1
Changing the Call Waiting Settings .............................................................37
Configuring Your Modem’s Country Code.................................................... 41
Installing Communications Software.................................................42
Using the Modem’s Voice Features .............................................................42
The Call W aiting Feature ..................................................................... 44
Using The Call Waiting Control Utility ................................................ 45
A T Commands Aff ecting ITU-T V .90 Operation.................................. 47
Examples .....................................................................................................48
Help and Service Information ............................................................. 49
General Troubleshooting Tips ......................................................................49
Reconfiguring a Windows Dial-Up Networking Connection ........................ 5 1
Notices ................................................................................................. 52
Proprietary Notice and Disclaimer
Unless otherwise noted, this document and the information herein disclosed are proprietary to Actiontec Electronics, Inc. Any person or entity to whom this document is furnished or who otherwise has possession thereof, by acceptance agrees that it will not be
copied or reproduced in whole or in part, nor used in any manner except to meet the
purposes for which it was delivered.
The information in this document is subject to change without notice and should not be
construed as a commitment by Actiontec. Although Actiontec will make every effort to
inform users of substantive errors, Actiontec disclaims all liability for any loss or damage
resulting from the use of this document or any hardware or software described herein,
including without limitation contingent, special or incidental liability.
PC is a trademark of IBM Corporation. MS-DOS, Windows 3.10, Windows 3.11, Windows 95 and Windows NT are trademarks of
Microsoft, Inc., K56Flex is a trademark of Lucent Technologies, Inc. and Rockwell International.
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Introduction
Thank you for purchasing the Actiontec 56K Internal PCI Call Waiting Modem. The
use of a PCI bus interface reflects the current technology standard in the PC industry. You only need to have one open PCI slot and an available IRQ for easy, trouble
free installation of your new modem. This means no more problems with ISA slots
that are already in use or with new motherboard designs that have only one ISA slot.
The Call Waiting feature of this modem allows you to be surfing the Web and receive
notification of an incoming call. Now you will not have to miss that call. When a call
comes in while the modem is using the line, the modem will ring, just like your
phone would have normally. You can pick up the phone to quickly screen the incoming call. This suspends your internet connection, rather than ending it. You can then
either stay on the phone talking or hang up to get back to surfing the Web. (Requires
that Call Waiting Service is available in your area and purchased by you from your
phone company.)
The innovative Actiontec 56K PCI Call Waiting Modem is also controller based.
This means full compatibility with all common PC Operating Systems such as DOS,
OS/2, UNIX, LINUX, and all versions of Windows.
Contacting
Actiontec Electronics prides itself on making high-quality, durable, high-performance
products. If you should need assistance, the Actiontec Technical Support Department
is available from 7:00 AM to 7:00 PM Pacific Coast Time, Monday through Friday
to provide professional support.
Actiontec Electronics, Inc.
Technical Support
760 N. Mary Avenue
Sunnyvale, CA 94086
Phone: 408-752-7714 (choose option 7)
Fax: 408-732-0097
BBS: 408-732-0112
Email:techsupp@actiontec.com
New drivers are released as need arises to insure maximum compatibility and operation of your new 56K PCI Call Waiting Modem. Find out about these and other new
Actiontec products at the Actiontec web site:
Action
http://www.actiontec.com
tec Customer Support
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Product Registration
The installation CD that came with your Actiontec 56K Internal PCI Call Waiting
Modem contains a folder called Register. Inside this folder is a file called “register.htm”.
After installing the modem and its drivers, double-click on this file. This will start up
your browser and take you to the Actiontec web site:
http://www.actiontec.com/registration
Please fill in the required fields so that you can get prompt support and notification
of periodic product upgrades.
Safety Information
This modem card is for use only in Personal Computers that have installation instructions detailing user installation of adapter cards.
DANGER:
Electrical current from power, telephone, and communication cables is
hazardous. To prevent shock hazard, connect and disconnect cables as
shown below when installing, moving or opening the covers of this product or attached devices. The power cord must be used with a properly
grounded outlet.
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CAUTION:
To avoid shock hazard:
The power cord must be connected to a properly wired and earthed receptacle.
Any equipment to which this product will be attached must also be connected to properly wired receptacles.
Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
When using your telephone equipment basic safety precautions should
always be followed to reduce the risk of fire, electrical shock, and injury
to persons, including the following:
Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electrical shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Do not connect your modem to a digital PBX (switchboard) system,
because you may damage the modem. Modems are designed to function
with analog telephone lines, such as residential lines.
Do not connect your modem to an ISDN line. In some areas, ISDN
(digital) lines are being provided for residences and businesses. These
lines may damage the modem.
Please note that this modem is fully compatible with analog telephone
lines that are connected to a Digital Exchange. A Digital Exchange is
used in some areas to supply analog lines to homes and businesses.
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Product Features
The Actiontec 56K Internal PCI Call Waiting Modem contained in
this package has the following features.
• Conforms to the ITU-T V.90 specification with auto-negotiation of V.90, V.34,
V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A, and Bell 103 protocols.
• Supports Group 3: class 1 fax protocols.
• V.42bis and MNP 5 data compression. MNP2 - MNP4, V.42, and LAPM error
correction.
• Modem does not rely on the host CPU to perform any internal functions. It is
completely controller-based for use with the the widest range of supported
operating systems:
DOS
Windows (3.1x, 95, 98, and NT)
OS/2
UNIX
Linux
• Call Waiting.
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Installing the Modem
System Preparation
Before you begin the installation of your 56K Internal PCI Call Waiting Modem, all
currently installed modems should be removed. This will help prevent hardware conflicts between the new modem and any previously installed modems.
For Windows 95/98/NT
Before you physically remove the old modem, remove it from the list in the Modem
Properties Control Panel.On the taskbar, click Start. On the Start menu, click Set-
tings then click Control Panel and double-click the Modems icon. This will bring-
up the Modems Properties screen. Find your old modem listed in the General window of Modems Properties. Click once to highlight the modem and then click the
Remove button. Click OK when done. Shutdown Windows, turn off the computer,
and remove the old modem.
For DOS, Windows 3.1, OS/2 Warp, UnixWare, and Linux
There are no special system preparation procedures required for these operating systems. Be sure that the power is off before removing your old modem or installing the
56K PCI Internal Call Waiting Modem.
Hardware Installation
Caution:
Always discharge static electricity before handling your modem. You may discharge static
electricity by touching a grounded metal structure or by using any commercially available
grounding strap.
Make sure the expansion slot type is PCI, which has a smaller slot to fit the PCI modem card.
If you are not familiar with computers or computer hardware or you cannot tell the difference between an ISA slot or PCI slot, obtain the help of someone who has a thorough understanding of computers. You will severely damage your computer if you install the modem in
the wrong slot.
The position of the expansion slots in your computer may differ from the illustrations shown.
Step 1 Turn off the computer and all peripheral devices connected to it.
Step 2 Unplug the computer power cord from the wall outlet.
Step 3 Remove the computer’s cover. Refer to your computer’s owner’s manual for
instructions.
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Step 4 Remove the screw securing the expansion slot cover behind one of the
computer’s available PCI expansion slots. Lift the expansion slot cover out
as shown below. See the caution statement at the beginning of this section.
Figure 1: Removing the Bac kplate
Step 5 Firmly, but gently, insert the modem into the available PCI expansion slot.
Ensure that the card is seated properly before securing it with the screw
removed in Step 4, as shown in the following diagram.
Figure 2: Installing the Modem
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Step 6 Put the chassis cover back on the computer.
Step 7 Be sure all of your system’s components are turned off, then reconnect the
power cables to the computer and its peripherals.
Step 8 Connect the telephone line cable to the Line (Telco) jack as shown below.
Figure 3: Connecting Devices
On the rear panel of your modem are input jacks to connect devices to the
modem. As shown in the diagram, there are jacks for connection to a phone
and to a phone line. The connector labeled “Line (Telco)” is meant to be
connected to a standard analog phone line. To help reduce the load on your
phone line, it is recommended that the modem be the only device connected.
Step 9 Turn on the computer and proceed to the following sections to configure
the your computer’s operating system for use with the 56K Internal PCI
Call Waiting Modem.
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Device Driver Installation and Configuration
Configuring Windows 95
Step 1 After you have installed the modem into your machine, turn on the power
and allow the system to boot normally.
Step 2 After Windows 95 loads, it will detect new hardware. The modem will be
identified as a “PCI Card”. Make sure the option “Driver from disk provided by hardware manufacturer” is selected, then click the OK button.
Step 3 Windows will prompt you to insert the modem’s installation CD-ROM.
Check the drive path for the correct drive letter. It may be necessary to
change the drive letter to that of the CD-ROM drive. Insert the installation
CD-ROM into the computer’s CD-ROM drive, wait ten seconds so that
the CD-ROM drive can read the disc, then click OK.
Step 4 Windows will find the driver on the installation diskette and finish the
installation process.
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Step 5 Next Windows detects a “Wave Device for Voice Modem” and displays the
dialog box shown below. Make sure the option “Driver from disk provided
by hardware manufacturer” is selected, then click the OK button.
Step 6 Next, verify that the modem has been properly installed. On the windows
taskbar, click Start. On the Start menu, click Settings, then click Control
Panel. In Control Panel, double-click the Modems icon. The Modems Prop-
erties dialog box will appear. Click the Diagnostics tab. Click the COM
Port icon next to the Call Waiting modem to select it, then click More Info.
The “ATI” responses should be listed. That this information has been displayed means the modem has been correctly installed and is functioning.
Step 7 Turn to the section titled “Configuring Your Modem’s Country Code” for
instructions on how to configure the modem to use the Public Switched
Telephone Network (PSTN) of your country.
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Configuring Windows 95 OSR2
Step 1 After you have installed the modem into your machine, turn on the power
and allow the system to boot normally.
Step 2 Windows 95 will start the Update Device Driver Wizard and immediately
identify the modem as a “PCI Communications Device”. Check the drive
path for the correct drive letter. It may be necessary to change the drive
letter to that of the CD-ROM drive. Insert the modem’s installation CDROM into your computer’s CD-ROM drive. Wait about 10 seconds, so
that the CD-ROM can be read by your system, then click the Next button.
Step 3 At the next screen, Windows will ask if you want to use the driver for the
“56K PCI Call Waiting Modem.” Click Finish. Windows will complete the
installation of the modem.
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Step 4 After the Wizard has copied the .INF files to the hard disk, it should detect
“Wave Device for Voice Modem” and prompt for its driver CD-ROM. Click
Next.
Step 5 Click Finish to copy the Wave Device driver from the modems installation
CD-ROM.
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Step 6 Next, verify that the modem has been properly installed. On the windows
taskbar, click Start. On the Start menu, click Settings, then click Control
Panel. In Control Panel, double-click the Modems icon. The Modems Prop-
erties dialog box will appear. Click the Diagnostics tab. Click the COM
Port icon next to the Call Waiting modem to select it, then click More Info.
The “ATI” responses should be listed. Compare them with the illustration
below. That this information has been displayed means the modem has
been correctly installed and is functioning.
Step 7 Turn to the section titled “Configuring Your Modem’s Country Code” for
instructions on how to configure the modem to use the Public Switched
Telephone Network (PSTN) of your country.
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Configuring Windows 98
Step 1 After you have installed the modem into your machine, turn on the power
and allow the system to boot normally.
Step 2 Windows 98 will immediately display the Add New Hardware Wizard and
identify the modem as a “PCI Communications Device”. Click the Next
button.
Step 3 At the next screen, make sure the option “Search for the best driver for your
device” is selected, then click Next.
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Step 4 Next the wizard will ask which drives or folders it should search for the
drivers. Click to select the CD-ROM drive. A check mark will appear in the
appropriate box. Make sure that all the other options are deselected, clicking them to deselect, if necessary. Insert the modem’s installation CD-ROM.
Wait about 10 seconds, so that the CD-ROM drive can read the disc, and
click Next.
Note: After inserting the CD-ROM, it is important with some systems to wait a
few seconds before clicking Next. Otherwise, the Wizard may report that it
was unable to find the drivers. If this is the case, click Back and then click
Next, repeating this process until the CD-ROM drive has read the CDROM and Windows has found the drivers, displaying the dialog box shown
in step 5.
Step 5 Windows 98 will find the driver on the CD-ROM and identify the modem
as an “Actiontec 56K PCI Call Waiting Modem.” Click Next.
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Step 6 After Windows has finished loading the driver, it will announce the end of
the installation process. Click Finish.
Step 7 The Wizard will now search for drivers for the Telephone Answering Func-
tions (TAM), also known as the “Wave Device for Voice Modem”. Click
Next.
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Step 8 At the next dialog box, make sure that “Search for the best driver for your
device. (Recommended)” is selected, and then click Next.
Step 9 Next the wizard will ask which drives or folders it should search for the
driver files. Click to select CD-ROM drive. A check mark will appear in the
appropriate box. Make sure that all the other options are deselected, clicking them to deselect, if necessary. When finished, Click Next.
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