Actiontec PM560LH32 Owner's Manual

V.92

PCI Pro Modem

User’s Manual

Table of Contents

1

0530-0277-000

I. Introduction 2
II. Contacting Actiontec Technical Support 3
III. Before You Begin 4

Product Features 4
Package Contents 5

IV. Installing the Modem 6
V. Installing the Modem Drivers 8

Configuring Windows 98, Windows 2000, Windows ME 8
Configuring Windows NT 4.0 9
Configuring Windows XP 10

VI. Installing Communications Software 12

Installing onWindows 98, NT, 2000, ME 12
Installing on Windows XP 16

VII. The Modem On Hold Feature 21

Installing the Modem On Hold Feature 21
Using the Modem On Hold Feature 24

VIII.Troubleshooting 26

AT Commands 27

IX. Notices 31
X. Safety Information 34
XI. Warranty 35

Proprietary Notice and Disclaimer

Unless otherwise noted, this document and the information herein disclosed are proprietary to Actiontec
Electronics, Inc the manufacturer. Any person or entity to whom this document is furnished or who other­wise has possession thereof, by acceptance agrees that it will not be copied or reproduced in whole or in
part, nor used in any manner except to meet the purposes for which it was delivered.

The information in this document is subject to change without notice and should not be construed as a com­mitment by Actiontec the manufacturer. Although Actiontec the manufacturer will make every effort to inform
users of substantive errors, Actiontec the manufacturer disclaims all liability for any loss or damage result­ing from the use of this document or any hardware or software described herein, including without limitation
contingent, special or incidental liability.

Note: PC is a trademark of IBM Corporation. Windows 95, 98, ME, NT, 2000, XP are a trademarks of
Microsoft Inc. All other brand or product names and logos used in this manual are trademarks or registered
trademarks of their respective holders.

Table of Contents

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Contacting Actiontec Technical Support

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Introduction

Thank you for purchasing the Actiontec V.92 PCI Pro Modem. This modem is com­patible to V.90 and K56Flex standard. The PCI Pro incorporates the latest technology
on controller-less V.92 modems for the PCI bus. With V.92 the user can benefit from
the following features:

Modem on Hold

Enables users to receive phone calls that will flash a Caller ID window, while
online. You can ignore the call while remaining online; or answer the call, put
the Internet sessions on hold if your ISP support this feature and you have Call
Waiting service from the telco, then resume the online surfing after the
conversation.

Quick Connect

You will not have to wait all those frustrating minutes while the modem
connects to the web. Quick Connect memories the characteristics of your
phone lines, uses this information to reduce the next connection time.

V.44 Data Compression

With the V.44 technology, you will be able to browse the Internet and
download information faster.

Faster Upload Speeds

Upload speed may be increased to maximum of 48Kbps from 33.6Kbps
(depending on line condition).

Actiontec may have software feature updates from time to time, please check our web
site at www .actiontec.com) for any new V.92 updates. Follow the instruction on the web
to upgrade your modem to the latest firmware.

Introduction

Actiontec Electronics prides itself on making high-quality, durable, high-performance
products. If you should need assistance, the Actiontec Technical Support Department is
available from 6am to 11pm (Mountain Time) Monday thru Sunday, to provide pro­fessional support.

New drivers and firmware are released as need arises to insure maximum compatibility
and operation of your new Actiontec V.92 PCI Pro Modem. To find out more about this
and other Actiontec products, and to sign up for a free e-mail newsletter, visit the
Actiontec web site at: http://www.actiontec.com.

Contacting Actiontec Technical Support

Actiontec Electronics, Inc.

Technical Support

760 N. Mary Avenue

Sunnyvale, CA 94085

Phone: [phone]

Fax: [phone]

E-mail: [e-mail]

Before You BeginBefore You Begin

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Product Features

This V.92* PCI Pro Modem allows your computer to connect to an ISP supporting
V.92, V.90, or 56K Flex™ protocols. This manual describes the hardware and software
installation procedures for your new Actiontec V.92 PCI Pro Modem as well as trou­bleshooting procedures.

Conforms to the ITU-T V.92 and V.90 specification with auto-negotiation of
V.44, V.42bis, V.34, V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A, and
Bell 103 protocols.

Supports Group 3: class 1 fax protocols.
Supports V.80 video standard for videophone and video conferencing.
Controller-based modem with support for Windows 98, ME, NT, 2000 and XP.

Simple Plug-N-Play installation.

V.92 Features

The new V.44 compression standard provides better performance with faster
download and upload speeds. This means better data throughput which trans­lates to faster web browsing and file downloading.

The modem-on-hold feature enables users to receive phone calls while connect­ed to the internet. A window flashes with the Caller ID information allowing
the user to decide whether or not to take the call.

*The Actiontec V.92 PCI Pro Modem is capable of 56K downloads. However, due to FCC rules which restrict the

power output of your ISP’s modems, current download speeds are limited to 53K bps. Depending on the condi-

tions of your telephone lines, full 53Kbps connections may not be achieved. In these cases, you will achieve

speeds up to 53Kbps.

Before You Begin

Package Contents

Actiontec V.92 PCI Pro Modem
User’s Manual
Data/Fax Data Communications Software
Telephone Cable (RJ-11)
Installation CD
Quick Start

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Installing the Modem

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Installing the Modem

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For Windows 98, 2000, and ME you must install the driver first as shown
in Section 5 of this manual before installing the modem. F or W indows NT
and XP complete the hardware installation before installing the driver.

Follow this procedure to install the V.92 PCI Pro Modem into an open PCIslot inside
your computer.

1) Switch off the computer and all peripheral devices connected to it.

2) Unplug the computer power cord from the wall outlet.

3) Remove the computer’s cover. Refer to your computer owner’s manual for instruc-

tions.

4) CAUTION: Always discharge static electricity before handling your modem. You
may discharge static electricity by touching a grounded metal structure or by using
any commercially available grounding strap.

Make sure the expansion slot type is PCI, which has a smaller slot to fit the PCI
modem card. If you are not familiar with computers or computer hardware or you
cannot tell the difference between an ISA slot or PCI slot, obtain the help of some­one who has a thorough understanding of computers. You will severely damage
your computer if you install the modem in the wrong slot.

5) Remove the screw securing the expansion slot cover behind one of the computer’s
available PCI expansion slots. Lift the expansion slot cover out as shown below.

Installing the Modem

Note: Make sure the slot is a
PCI slot. The card will fit
securely in a keyed PCI slot.
PCI slots are smaller than
ISA slots. PCI slots are light
colored and ISA slots are
dark colored.

7) Put the cover back on the computer and fasten.

8) Make sure that all power switches are in the OFF position, then reconnect the

power cables to the computer and its peripherals.

9) Unplug the telephone line cable from the telephone and connect it to the Line jack
as shown below . Then you can connect your telephone to the jack labeled “Phone”.

The position of the expansion slots in your computer may differ from the illustra­tions shown in this user’s manual, depicting the slots in a vertical position.
Regardless of the position of the expansion slots, the installation steps remain the
same. Please refer to your computer owner’s manual for more information about
the expansion slot configuration of your computer.

6) Insert your ActiontecV.92 PCI Pro Modem into the available PCI expansion slot.
Then press on the top edge of the card, straight down until the card’s connectors
seat firmly in the PCI slot. Secure it with the screw removed in Step 5, as shown
below.

Installing The Modem DriversInstalling The Modem Drivers

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Configuring Windows 98, Windows 2000, and Windows ME

1) Before installing the modem hardware, insert the CD-ROM provided with the

modem. The driver installation dialog box will appear. Click Install to begin the
driver installation.

Installing the Modem Drivers

2) Click OK in the dialog box to continue the driver installation.

3) Click OK to restart the computer and then follow the modem hardware installa-

tion instructions in Section 4.

2) Click OK in the dialog box to continue the driver installation.

3) Click OK to restart the computer.

Configuring Windows NT

1) After installing the modem hardware as shown in Section 4, insert the CD-ROM

provided with the modem. The driver installation dialog box will appear. Click
Install to begin the driver installation.

Installing The Modem Drivers

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Installing The Modem Drivers

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2) Click OK in the dialog box to continue the driver installation.

3) Click Continue Anyway in the Hardware Installation dialog box.Configuring Windows XP

1) After installing the modem hardware as shown in Section 4, insert the CD-ROM

provided with the modem. The driver installation dialog box will appear. Click
Install to begin the driver installation.

3) Click EXIT to complete the installation and close the application.