ACTi NVR 3 V3.0.09 Installation Guide
NVR 3.0
System Administrator’s Manual
2014/10/23
For Version 3.0.09
www.acti.com
NVR 3.0 System Administrator’s Manual
About This Manual
Target Audience
This manual is intended for System Administrators who are responsible for installing and
setting up ACTi NVR 3.0 surveillance system. The reader is expected to know the
fundamentals of IP surveillance system integration and to own the administrative privileges to
achieve all the tasks.
You may also check http://www.acti.com/downloadcenter for updates or release information
about this software and document.
Content Overview
This manual provides information needed for planning the installation, installing, setting up the
system and configuring the video streaming devices. Its main content consists of the following
three sections:
Getting Started provides the preparatory knowledge you should study before starting
installation, such as system requirements, license registration and backup/restore
procedures.
Log in to the System explains how to log in to the system right after a successful
installation.
System Setup gives instructions on the tasks such as adding devices to the system,
configuring the device settings, scheduling the recordings, managing events, managing
storage, managing groups/users and setting up Live View. For each major task, you will be
given a brief introduction of operation principles, step-by-step instructions, and a simple
method to check if you have done it correctly.
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Tool
Installation Documentation
Plug-in for Lenel OnGuard
Plug-in for Lenel OnGuard Installation Guide
Related Documentation
Since this manual focuses on how to accomplish the tasks for system installation and
configurations, there is very limited information about operation-wise directions for End Users
who will be operating NVR server system. To obtain the instructions on use of NVR
applications such as monitoring and playback, please download the latest ACTi NVR 3.0
User’s Manual from ACTi Corporation website via http://www.acti.com/downloadcenter
Technical Support
If you have any questions during system installation, please feel free to contact our engineers
via our Customer Help Desk platform http://www.acti.com/CHD.
System Integration
NVR 3.0 is supported by other products via integration tools. Please follow the instructions in
the installation guide to complete the installation and system configuration.
You can find both the tool and its installation documentation on
http://www.acti.com/downloadcenter
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Important Notice
Tip
The content within this box is a tip. A tip gives you an alternative method to easily or quickly
achieve an objective, usually for specific conditions.
The content within this box is an important notice. This notice is important for you to get
certain functions to work properly, or to prevent from certain potential problems that may
damage your system. Make sure you read this notice and follow the instructions.
Note
The content within this box is a note. A note is some necessary information you need to know
about the action you are currently taking, like what will happen after you follow or don’t follow
certain procedure.
Conventions Used in This Manual
The following are typographic conventions used in this manual:
Bold: Bold typeface is used for a keyword, major functions of NVR, or a title of a
section/column.
Italic: Italic typeface is used for a filename or location path.
Underlined: Underlined typeface is used for a document name or hyperlink.
“Bold”: Bold interface enclosed in double quotation marks indicates the name of a button, a
menu or a choice item.
Some notices are placed within the following boxes; each type of the box indicates different
purposes or levels of importance for system:
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NVR 3.0 System Administrator’s Manual
Legal Notice
Disclaimer
The information contained in this document is intended for general information purposes.
ACTi Corporation shall not be liable for errors contained herein or for incidental or
consequential damages arising from the furnishing, performance, or use of this manual.
The information contained herein is subject to change without notice.
The English version of this document is the official one for all purposes. All the translated
versions are provided as a convenience. Any discrepancies or differences created in the
translations of any other languages are not legally binding.
Copyright
Copyright © 2003-2014 ACTi Corporation All Rights Reserved.
Trademarks
ACTi Connecting Vision and its logo are registered trademarks of ACTi
Corporation.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation.
All other product or company names mentioned in this document may be trademarks or
registered trademarks of their respective owners.
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Table of Contents
1 About This Manual 2
Target Audience ..................................................................................... 2
Content Overview .................................................................................. 2
Related Documentation ......................................................................... 3
Technical Support ................................................................................... 3
System Integration ................................................................................. 3
Conventions Used in This Manual .......................................................... 4
2 Legal Notice 5
Disclaimer ............................................................................................... 5
Copyright ............................................................................................... 5
Trademarks ............................................................................................. 5
3 Table of Contents 6
4 Overview 12
ACTi NVR Server / Client Architecture .................................................. 12
5 System Installation Check List 13
6 Getting Started 15
System Requirements ........................................................................... 15
Pre-requisites ........................................................................................ 17
1. Suitable System Specifications ............................................... 17
2. Uninstall Previous ACTi NVR 2.x Server ................................ 17
3. More than 40 GB Space on Storage Drive ............................. 17
4. Turn Off Windows UAC Function ............................................ 17
Disable UAC in Windows 7 17
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Server Installation ................................................................................ 19
Install the Software....................................................................... 19
Workstation Installation ...................................................................... 22
Install the Software....................................................................... 22
License and Activation ......................................................................... 24
Online Activation .......................................................................... 25
Offline Activation .......................................................................... 25
Step-by-step Activation Process .................................................. 26
Online Activation SOP 26
Offline Activation SOP 27
Verify Your License ....................................................................... 28
7 Log In to the System 29
Access NVR Server via Internet Explorer .............................................. 29
From Server Computer Using Local Client ................................... 29
From Remote Client Computer .................................................... 29
Accept ActiveX Controls Installation Requests ............................ 29
Login Failure Troubleshooting ...................................................... 30
Condition 1: Why can’t I access NVR server via browser? 30
Condition 2: Why can’t I install Active X controls after logging in? 31
Login ............................................................................................ 33
A. Enter Account & Password 33
B. Change UI language 33
C. Remember Account/Password 33
D. Retrieve the Forgotten Password 33
Access NVR Server via NVR3 Workstation ............................................ 34
Local Workstation Client Login ..................................................... 35
A. Enter Account & Password 35
B. Choose the Initial Page 35
C. Language 35
D. Remember Login Information and Auto Login 35
E. Retrieve the Forgotten Password 36
Remote Workstation Client Login ................................................. 36
A. Server IP & Server Port 36
B. Enter Account & Password 36
C. Choose the Initial Page 36
D. Language 37
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E. Remember Login Information and Auto Login 37
F. Retrieve the Forgotten Password 37
G. Server Name/Server Sites List 37
8 Set up the System 39
Setup Wizard ........................................................................................ 39
System Settings ........................................................................... 40
Storage ........................................................................................ 40
NVR Main Screen .................................................................................. 42
Live View ...................................................................................... 42
Playback....................................................................................... 42
Setup............................................................................................ 42
Add Devices .......................................................................................... 43
Search Devices Within Local Area Network ................................. 44
Search Devices Within Local Area Network with ONVIF .............. 45
Add Devices on WAN or Other Local Area Networks ................... 46
Basic Settings Attributes 47
Device Status ............................................................................... 49
Status Icon Description 49
Add Non-ACTi Cameras .............................................................. 50
Manage Multiple Devices ..................................................................... 52
Modify Basic Connection Settings ................................................ 52
Delete Devices ............................................................................. 52
Copy Settings Across Devices ..................................................... 53
Add Video Streams from a Multi-channel Device ......................... 54
Configure Device Settings .................................................................... 55
Configure Video Format ............................................................... 55
Video Settings Attributes 55
Save Storage by Setting Event Recording Frame Rate ................ 56
Schedule Recording 56
Event Recording 56
Event Recording with Frame Rate Adjustment 57
How to Make Use of Event Recording with Frame Rate Adjustment 57
Fine-tune the Image ..................................................................... 58
Video Adjustment Attributes 59
Configure Motion Settings ............................................................ 61
Adjustment Attributes 62
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Configure Storage Card Settings ................................................. 63
Configure PTZ Device .................................................................. 64
Adjustment Attributes 65
How to Do Live PTZ Operation 66
Set PTZ Preset Points .................................................................. 68
Set PTZ Preset Tour ..................................................................... 69
Configure Fisheye Cameras ......................................................... 70
Schedule Recordings ............................................................................ 74
Configure the Recording File Properties ...................................... 74
Attributes Explanation 74
Set the Schedule .......................................................................... 76
Use Time Setting Quick Buttons to Set the Time in One Click 77
Lock Specific Days 78
Copy an Existing Schedule to Others ........................................... 79
View the Entire Recording Schedule ............................................ 80
Event Management .............................................................................. 81
How Does NVR Handle Events .................................................... 81
How to Edit an Event Rule ........................................................... 82
Manage the Event Rules .............................................................. 85
Delete the Event Rules 86
How to Setup SMTP Settings for Event Rules ............................. 86
How to Setup FTP Settings for Event Rules ................................. 87
System Log ........................................................................................... 89
Define Search Time ..................................................................... 89
Choose Log Type ......................................................................... 90
Read the Log ............................................................................... 90
Export the Log ............................................................................. 91
Storage Management .......................................................................... 92
Change Recordings Folder Name ................................................ 92
Set System Log Lifecycle ............................................................. 92
Set Hard Drives for the Recorded Files Deletion Rule ................. 92
Manage User Groups/ Users ................................................................. 94
Overview ...................................................................................... 94
User Groups ................................................................................. 95
Add Users ................................ ................................ .................... 97
Domain Users Management ........................................................ 99
Customize Views ................................................................................ 100
Step 1: Create a New View ........................................................ 101
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Step 2: Enter Edit Mode ............................................................. 101
Step 3: Select a Layout .............................................................. 101
Step 4: Add Video Source .......................................................... 102
Step 5: Add a Map ..................................................................... 102
Step 6: Add Devices to the Map ................................................. 104
Step 7: Adjust the Channel Size & Layout .................................. 105
Step 8: Save the View ................................................................ 105
Step 9: Set Default View ............................................................. 105
Step 10: Set Default Hotspot Channel (Optional) ....................... 106
Step 11: Set Fisheye Camera Mode .......................................... 106
Manage the Views ...................................................................... 107
Set View Link ............................................................................. 108
Set View Patrol ........................................................................... 108
Tips to Enhance Live View Performance .................................... 110
Let Windows Automatically Start with NVR Live View ................ 111
Customize System Language .............................................................. 112
System Languages List .............................................................. 112
Display Configurations ....................................................................... 115
Video & Snapshot Export Configurations .......................................... 116
Joystick ............................................................................................... 117
Joystick Configurations .............................................................. 117
Un-install Server Software ................................................................. 118
Step 1: Remove NVR 3.0 Server Program ................................. 118
Step 2: Remove NVR 3.0 Server Program Folder (Optional) ..... 119
Step 3: Remove the Recordings Folder (Optional) ..................... 119
Back Up System Data.......................................................................... 120
Step 1: Back up System Settings ............................................... 120
Step 2: Back up Recording Files Folder (Optional) .................... 121
Step 3: Back up Recording Files Index Folder (Optional) ........... 121
Step 4: System Log (Optional) ................................................... 121
Restore System Data .......................................................................... 122
System Migration ............................................................................... 123
Migrate from NVR 2.3 to NVR 3.0 .............................................. 123
NVR 2.3 to NVR 3.0 Server Data Compatibilities 123
Migrate NVR 3.0 Server to Another Computer ........................... 124
Advanced Administrative Tasks .......................................................... 125
NVR Server Status ..................................................................... 125
Change Server Port ................................................................... 125
Change Authentication Method .................................................. 126
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Switch to Redundancy Server ............................................................. 127
License Registration................................................................... 127
Set up Redundancy Server ........................................................ 130
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Overview
ACTi NVR 3.0 (hereafter referred to as NVR 3.0) is a Windows-based software that provides
distributed network video surveillance solution with full functionality. This software supports
centralized management, scheduled recording, real-time monitoring and recording of up to 100
ACTi video streaming devices from local or remote network, with rule-based services to trigger
multiple schedules and events.
ACTi NVR Server / Client Architecture
NVR 3.0 is a typical web-based server/client system. In a video surveillance system
architecture, the Server serves as a video management service provider, aimed to run 24/7
offering non-stop services for clients. A Client makes requests of monitoring video streams or
playback recordings to Server, which can reside on the same computer with server program
(as from local) or on another computer (as from remote). Server starts automatically as soon
as the Server computer (where it is installed) boots up, and operates in the background
without requiring login by administrator. It would provide services over the TCP/IP network to
multiple Clients upon request through HTTP Protocol.
There are two types of Clients in NVR 3.0 system: Web Client and Workstation Client. A
user, connecting from whether web browser or workstation, will enjoy the same user interface
and NVR functions.
Web Client: the web version of interface to access NVR server without need of installing any
client program to become a client. Logging in the NVR server is as simple as visiting a
website through IE browser.
Workstation Client: the client application making accessing NVR server free from the use
of browser .The workstation includes a set of programs that provide interface between users
and the NVR server.
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Pre-installation
Item
Task
Description
Reference
1
Prepare software
license
NVR 3.0 comes with 16-channel free license.
For additional channels, please purchase the
license from your system supplier and get the
license information ready before activation.
License and
Activation on page
24
2
Prepare the server
computer
Make sure the computer’s hardware spec,
operating system and IE browser version are
compatible with software requirements.
System
Requirements on
page 15
3
Assign a fixed IP for
server computer
The server computer should have a fixed IP to
be used by NVR 3.0 server.
4
Set up Active Directory
(Optional)
To add users through the Active Directory
service, please make sure an Active Directory
server is available on your domain.
Installation
Item
Task
Description
Reference
5
Install NVR 3.0 server
software
Follow the instructions to install the software
on server computer.
Server Installation
on page 19
6
Check if the installation
is successful
Log in to NVR to check if you can see the
login page. (On server computer, type
http://localhost in browser’s URL bar).
Log In to the System
on page 30
7
Activate the license
(When required number
of channels exceeds
16)
Activate your license key to get your required
number of channels ready for adding devices.
Configuring the Devices
Item
Task
Description
Reference
8
Get the devices
connected and ready
for use
Finish the installation and basic settings of all
devices (IP address, usernames, passwords),
and attach all external hardware devices
(alarms or sensors) if necessary.
9
Connect external
devices with the NVR
Client PC
Attach necessary external hardware
peripherals such as a joystick or a
microphone to the client computer.
Joystick on page
117
System Setup
Item
Task
Description
Reference
10
Configure the Storage
Settings
Activate the disks for recordings and make
sure the total size is sufficient, and how many
days the recordings are kept on disk.
Storage
Management on
page 92
11
Add devices to NVR
server
Add devices and configure camera settings:
camera name, video/motion/PTZ settings.
Add Devices on
page 43;
Configure Device
Settings on page 54
System Installation Check List
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12
Configure Recording
Schedule
By default, each device will start 7/24
schedule recording as soon as it is added.
Set recording schedule for each device.
Schedule
Recordings on page
70
13
Configure E-mail & FTP
settings
Complete the E-mail or FTP settings and test
if NVR server succeeds in sending e-mails
and uploading files. This step is necessary if
you will use these functions for Event
Handling.
How to Setup SMTP
Settings for Event
Rules on page 86 ;
How to Setup FTP
Settings for Event
Rules on page 87
14
Configure Event rules
Set the event rules.
How to Edit an
Event Rule on page
82
15
Create Users Accounts
& Groups
Configure User Group permissions and
create required User Accounts.
Manage User
Groups/ Users on
page 94
Live View Setup
Item
Task
Description
Reference
16
Create Views for Users
Customize and save views for Live View
screen.
Customize Views on
page 100
Back up System Settings
Item
Task
Description
Reference
17
Create backup of
system settings
Create a backup file of current system
settings for future re-installation or in case of
critical system failure.
Back Up System
Data on page 120
Post-installation Validation
Item
Item
Description
Reference
18
Live Preview basic
operations
Make sure if user is able to see the live view
with saved layouts and perform basic
operations (e.g. PTZ controls or instant
playback).
User’s Manual
19
Schedule Recording
Make sure the disk is recording normally
according to the schedule.
20
Event Handling
Check if the expected actions (e.g. recording,
alarms or e-mail notification, etc) are correctly
triggered by events.
21
User Access
Make sure User can access NVR with right
account/password, and perform operations
based on given user rights.
22
Playback
Make sure user can perform playback and
video search, and the export function can
generate viewable files to designated folder.
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PC Spec
Server + Local Client PC
Server PC Only
Remote Client
PC
Number of Live
Channels
(
*2)
1-16
17-64
0
1-16
17-64
CPU
Processor
Minimum
Intel Core 2
Quad 2.4GHz
Intel i5
2.4 GHz
Intel Core 2
Quad 2.4GHz
Intel Core 2
Quad 2.4GHz
Intel i5
2.4 GHz
Recommended
Intel i5
2.4 GHz
Intel Core i7-920
2.67 GHz
Intel i5
2.4 GHz
Intel i5
2.4 GHz
Intel Core i7-920
2.67 GHz
RAM
4GB
(
*3)
Network Ethernet (1000 Base-T recommended)
Hard Disk
(
*4)
Space
Minimum 40 GB (*5)
Operating System
(
*6)
Windows 8, Windows 7, Windows Server 2012, Windows Server 2008
Display Resolution
Minimum: 1024 X 768
Browser
Internet Explorer 8, 9 ,10 and 11
Getting Started
System Requirements
The Minimum CPU Processor spec will provide acceptable performance for systems that
use mostly MPEG4 streams. Surveillance systems that use 4 or more H.264 streams should
satisfy Minimum CPU Processor spec for good performance. To quickly validate the PC
spec you need, you may check with PC Selector - http://www.acti.com/pcselector
*1 These specifications are based on following camera settings:
Single stream mode 1280x1024, 3Mbps, 18fps, MPEG-4
Dual stream mode1280x1024, 3Mbps, 18fps, H.264 (recording);
640x480, Quality: 100, 18fps, MJPEG (live view).
*2 Live view for multiple channels requires good hardware for smooth performance. For more
channels or heavy use of high resolution streaming, it is good to adopt computers with
more advanced specifications than the requirements we suggest.
*3 Please use 64-bit system if your computer has more than 4GB RAM. Windows operating
system has limits on memory and address space regardless of the real or virtual memory
available on a particular computer. Take Windows 7 Professional for example, the maximum
physical memory for a 32-bit(X86) system can address is 3.5 GB even though 16 GB of
RAM has been installed on this computer. Therefore, if you consider increasing the
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computer’s multi-tasking capability by adding more RAM, you will need a 64-bit version of
Windows to take advantage of it all.
Please visit the link below for more memory limitations on various Windows platforms.
http://msdn.microsoft.com/en-us/library/aa366778%28VS.85%29.aspx#physical_memory_l
imits_windows_7
Besides the limitation mentioned above, you may find the usable memory of your computer
displayed here: Computer Properties is still less than actual installed memory.
This is a common symptoms of all Windows platforms, please find explanations and
solutions in this Windows official support document
http://support.microsoft.com/kb/978610/en-us and
http://windows.microsoft.com/en-us/windows7/taking-the-mystery-out-of-64-bit-windows
*4 Supports local hard drives and iSCSI NAS. For detailed information on how to use iSCSI
NAS with NVR3, please refer to our article on Using iSCSI NAS with NVR.
*5 The required free space of the disk drive where NVR is installed should be at least 40 GB at
all times; however, the actual necessary space depends on number of devices, recording
and event rules settings. To get an approximate value, you may use the software tool
Bandwidth & Storage Calculator - http://www.acti.com/storagecalculator. It is also
recommended to use a separate disk for video recordings.
*6 Please make sure your operating system is fully patched with the latest service packs.
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Pre-requisites
These prerequisites below are necessary before installation:
1. Suitable System Specifications
Ensure that the server computer meets the minimum system requirements, and that the server
computer has C Drive.
2. Uninstall Previous ACTi NVR 2.x Server
NVR 3.0 server and NVR 2.x server cannot co-exist on the same server computer. You can
find instructions on System Migration on page 123 for how to perform a NVR system migration.
3. More than 40 GB Space on Storage Drive
Please make at least 20 GB memory space on the storage disk drive. You may choose different
disk drive on Setup pageStorage tab.
4. Turn Off Windows UAC Function
UAC (User Access Control) is a security setting that restricts access in Microsoft Windows. You
must disable UAC before installing NVR in Windows Vista and Windows 7, for the installation
of application components and certain program features would be interrupted by this security
rule. You may disable UAC through Windows control panel.
If you are using Windows 8, please enable the built-in Administrator account and log in with
this identity, or add this NVR site to IE browser’s trusted sites ( please follow the solution
provided for Condition 2: Why can’t I install Active X controls after logging in? on page 30
to do so).
Disable UAC in Windows 7
1. Go to Windows Control Panel, type “UAC” in search box.
2. Click “Change User Account Control settings”
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3. Move the slider to “Never notify position”, and then click “OK”. You will have to
restart the computer for this change to take place.
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Server Installation
The server program installation is as easy as 1-2-3 by following the installation wizard’s
instructions. The server would start its service right after installation completes, without the
need to restart the server computer.
Install the Software
1. Execute the install shield application .
2. Follow the onscreen instructions of Install Shield Wizard, accept the license
agreement and proceed.
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When selecting Setup Type, the default “Complete” will have the program installed on
default C drive, you may select “Custom” to choose another program location.
3. The IP Port Checker will pop up to confirm the NVR port number with you. The
installation program will use 80 as default. You may enter another available port
number in “Listen Port” field and click “Apply”.
You may just click “Apply” if you are not sure whether this port has been taken or not.
If the port is being used by another service, you will be asked to input another
available port number.
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Important Notice
If the server computer has already installed previous ACTi NVR server 2.x versions, please
remove the main program and patches from Windows Control Panel before installing
ACTi NVR 3.0; or you should choose another computer as ACTI NVR 3.0 server computer.
Note
If IIS Web Server has been installed on the computer and you are asked to restart the
computer during installation process, please
1. Choose to restart right away.
2. After the computer reboots, this install shield will continue to complete the
installation.
4. As the server port is confirmed, the installation process is done, click “Finish”.
5. After the installation completes, connect to http://localhost:port number with Internet
Explorer browser, you will see NVR Login page.
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Workstation Installation
NVR Workstation includes a set of programs that provide interface between users and the
NVR server. It may be installed on the same PC as the NVR server, or they may be installed
separately and connect to NVR Server via network.
Install the Software
1. Execute the install shield application .
2. Follow the onscreen instructions of Install Shield Wizard, accept the license
agreement and proceed.
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3. Double-click the shortcut on desktop to execute the application.
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License and Activation
In NVR3 system, your required number of channels should be licensed and activated before
connecting the devices. The License Key, provided by ACTi sales representative once your
purchase of license is carried out, will be used to activate the license. After the license
activation, the channels on NVR server will automatically become available.
Aside from ACTi brand devices, NVR 3.0 system is also able to support other vendors’ devices
as well as all devices that support ONVIF. All ACTi brand devices and non-ACTi brand devices
are licensed by different license types:
- Standard License: ACTi brand devices
- CDP License: Other vendors’ devices
(For more information about non-ACTi cameras supported by NVR3, please refer to
http://www.acti.com/3rdpartycamera)
Please note:
The license is cumulative and perpetual.
The license is not version-specific, upgrading software version will not influence the
existing license you have CDP-licensed channels (for non-ACTi brand cameras) and
standard-licensed channels (for ACTi devices) are counted separately.
Any device added through ONVIF (either ACTi or non-ACTi devices) will also need to
be licensed. The license type used will solely be based on the brand of the device.
The maximum number of devices (ACTi brand + non-ACTi brands) that can be
managed by NVR 3.0 server is 100.
After activating CDP license, please follow the instructions in Add Non-ACTi Cameras
on page 50 to manually add those non-ACTi cameras to NVR system.
License activation is the process of unlocking the channels on NVR product with the received
License Key. License Key is a serial number delivered as a printed card or an E-mail after the
purchase is carried out.
During license activation, your License Key is matched against the MAC address of the
Network Interface Card (NIC) on NVR server computer. Once this license key is used by the
computer with given MAC, it cannot be activated with another MAC. This matching record will
be stored on the ACTi license data server. If your computer has more than one network cards,
NVR server will detect them and provide you a dropdown list to select from.
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Purchase licenses
from ACTi, get the
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E
E
N
N
N
S
S
S
E
E
E
K
K
K
E
E
E
Y
YY
On NVR server, input the
L
L
L
I
I
I
C
C
C
E
E
E
N
N
N
S
S
S
E
E
E
K
K
K
E
E
E
Y
Y
Y
to activate the
license directly.
1
2
NVR server
Computer
(Internet access)
NVR server
(Internet access)
Note
Although certain fisheye camera view modes (e.g. Quad mode) display multiple regions in a view,
they are still counted as one single channel in terms of licensing.
There are two ways to activate the licenses depending on your NVR server network condition:
Online Activation and Offline Activation.
Online Activation
If your NVR server computer has Internet access, choose online activation.
Offline Activation
Offline activation does not require Internet access for NVR server. It is used when NVR is
located in network not connected to public Internet (e.g. in a military base). You will need to get
an activation file from another computer and transfer it to NVR server computer.
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NVR 3.0 System Administrator’s Manual
Step-by-step Activation Process
Based on the network conditions of your site, follow Online Activation SOP or Offline Activation
SOP to activate your license.
Online Activation SOP
Step 1
: Membership ID in ACTi Member
Center is required for activation. Register
one for free at http://member.acti.com/
Step 2
: Log in NVR server, go to Setup pageSystem tabLicense“Online Registration”.
Select the MAC Address, enter your License Key, ACTi member Account and Password,
and then click “Apply”. NVR server will connect to the license data server via Internet to
register the license key, and unlock the channels.
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Offline Activation SOP
Step 1
: Membership ID in ACTi Member Center
is required for activation. Register one for free at
http://member.acti.com/
Step 2
: Access http://www.acti.com/support/LicenseMgt/NVR3_registration.asp, enter the
License Key and the MAC address of NVR server computer, click “Submit”. An E-mail with
activation code file (.lic) will be sent to your registered E-mail account.
Step 3
: Log in NVR server from local or via web client. Go to Setup page System tab
License “Offline Registration” click “Import” and upload the license file(.lic). Click
“Apply” to activate this license.
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NVR 3.0 System Administrator’s Manual
Important Notice
The license data will be erased once NVR 3.0 server is uninstalled. Be sure to retain your license
key information in a safe place because you may need to reinstall the software. After the software is
uninstalled, you should contact ACTi Customer Help Desk http://www.acti.com/CHD to clear the
original registration data in our data server, and then you may activate the license again.
Tip
1. Click Windows Start, in the run box on Start menu, input “cmd”.
2. Execute the cmd program, and input the command “ipconfig /all” or “getmac”
3. The MAC address will be referred to as the Physical Address, made up of 12 characters
e.g. 00-1E-65-FE-8E-98
Activated Standard License
Activated CDP License
Important
Verify Your License
Once your license is successfully activated, the license information will be shown on License
page.
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Log In to the System
Access NVR Server via Internet Explorer
From Server Computer Using Local Client
Open Internet Expolrer. If your computer is where NVR 3.0 is installed, type http://localhost/
or the computer’s ip address in URL box.
From Remote Client Computer
A remote client refers to any client using a computer over WAN or LAN other than server
computer. If you are connecting to a NVR 3.0 server as a remote client, please type server
computer’s ip (e.g. local network ip: http://172.16.26.217 within LAN ;public IP
http://220.228.146.21 or domain name http://nvr.acti.com over WAN ) in URL box.
Remember to append a colon and the port number after the hostname or IP address.
Accept ActiveX Controls Installation Requests
NVR3.0 interface requires the add-on ActiveX Control components, please make sure
browser’s security settings allow ActiveX controls to be downloaded and installed. When your
browser asks if you allow ACTi Corporation’s add-on components to run, please allow them.
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Login Failure Troubleshooting
Once you confront with problems accessing NVR server, refer to the possible conditions below
and follow the instruction to solve your issues.
Condition 1: Why can’t I access NVR server via browser?
After typing in the correct NVR server IP, if you cannot access NVR Login page, you may get
the below browser screens:
Cause 1: Server is not ready
Solution: It may happen when you just started the server computer or the server installation
has just finished, please wait a few seconds and connect again.
Cause 2: Server is not able to respond to your request because the NVR port you set (default
is 80) has been seized by another service running on the server computer. This may happen
when that service is executed right before NVR server starts its services.
Solution: Please check if there is another service using the same port with NVR server right
now, and release this port for NVR 3.0 server. The steps below are how to find the service:
1. Please click on "Windows Start" (Windows-Logo) , then enter "cmd.exe" in the run
box and execute it.
2. Input the command “netstat -a -o -b”. You will be provided with the ports in use and the
services using them. Find the Local Address that has taken port 80, and the PID number.
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