With Fingerprint & Proximity Badge
Top Loading Time Recorder
ATR360
User Verification
User Manual
Lithium Battery Caution:
The circuit board on this terminal is populated with a lithium battery to protect
data or programs stored in the Random Access Memory (RAM). Do not, under
any circumstances, attempt to replace the lithium battery in the terminal. Failure
to comply may void your warranty. Battery replacement should be done by
qualified personnel wearing the proper eye protection.
CAUTION: Danger of explosion if the battery is incorrectly replaced. Replace
only with the same or equivalent type recommended by the manufacturer.
Discard used batteries according to the manufacturer’s instruction.
This product utilizes a battery that contains Perchlorate Material.
Perchlorate Material – special handling may apply,
See: www.dtsc.ca.gov/hazardouswaste/perchlorate
Table of Contents
Before You St art!...........................................................................1
What’s In the Box .......................................................................1
Time Recorder Mode Settings....................................................2
Clock Overview.............................................................................3
Top View.....................................................................................3
Front View ..................................................................................3
Rear View...................................................................................4
Initial Setup ...................................................................................5
Important! Setting the Real-Time Clock (RTC)...........................5
Synchronizing the RTC to the System Clock..............................6
Using the Time Clock.................................................................11
Features and Specifications......................................................12
Clock Features: ........................................................................12
Clock Specifications:.................................................................12
Fingerprint Recognition ........................................................12
Miscellaneous.......................................................................13
Ribbon Life ...............................................................................13
Operational Battery Pack..........................................................13
Troubleshooting .........................................................................15
Frequently Asked Questions.....................................................16
Maintenance................................................................................18
Replacing the Ribbon Cassette................................................18
Replacing the Circuit Board Batteries.......................................19
Installing the Operational Battery Pack.....................................20
Cleaning the ATR360................................................................21
Cleaning the Fingerprint Sensor...............................................21
Appendix...................................................................................22
Connecting External Signal Devices (Bells & Horns) ...............22
Wall Mounting Instructions........................................................23
Fingerprint Privacy....................................................................23
Supplies, Parts & Accessories ..................................................24
Acroprint® Limited Warranty.....................................................25
Product Registration Card.........................................................26
Before You Start!
What’s In the Box
• ATR360 Time Recorder
• (2) Clock Cover Keys
• 18vDC Switching Power Supply
• User Manual
• (25) Sample ATR241 Weekly Time Cards
• (5) Sample Proximity Badges
• Clock Wall Mounting Template
(Also available for download at http://support.acroprint.com)
• (2) Mounting Screws
• (2) Plastic Wall Anchors
1) Unpack clock. Inspect clock for any damages that may have occurred during
shipment. Check box contents for any missing items. If any damages are
found or if any parts are missing please contact Acroprint Customer Service at
(800) 334-7190.
2) Open clock cover and remove the plastic battery insulators. Pull the insulators
straight up with a slow and steady motion to avoid tearing them. If an insulator
is torn it will prevent the battery from making contact. If this happens contact
Acroprint Customer Service at (800) 334-7190.
3) Connect the ATR360 power adapter and plug it into a wall outlet to turn the clock
on.
Do not attempt to service the ATR360 yourself. Disassembling the clock will
void the warranty. Always follow the instructions in the user guide.
• Do not place the clock in direct sunlight. Bright light may significantly affect
fingerprint reads or cause fingerprint verification to fail.
• The clock is designed for indoor use in a temperature range of 32-104º F (0-40º C).
The clock is not waterproof or shockproof. Keep the clock away from heat
sources such as radiators. Avoid dusty environments or exposure to chemicals.
• The clock may be placed upright on a solid surface or mounted to a wall with
mounting screws. Use the enclosed template & screws for wall mounting.
Avoid locations where the device will be susceptible to vibrations and shock, such
as a slamming door.
• The terminal warranty does not cover defects or damages arising from improper
installation, improper storage, abuse, or unauthorized service.
Page 1 of 26
Time Recorder Mode Settings
Mode Setting Values
Default
Value
01 Year 2000 – 2099 Year of Mfg
02 Date 1-12 Mo, 1-31 Date 01, 01
03 Time 1-23 Hr, 0-59 Min 12 : 00
04 End of Day Change Time 1-23 Hr, 0-59 Min 00 : 00
05 Set Card Format
(Set “00” for ATR241 cards)
06 Pay Period Type
(End Day of Wkly P.Period
Must set 07 for Wkly Card)
00: first row blank
01: prints on 1st row
00: Mthly, 01: Wkly
01=Mon…07=Sun
00
01
07
07 Clock Display Format 12 or 24 Hr 12
08 Adjust Printing Position
(Max: 6mm Vert/Horiz adj.)
(Increase #’s to move up/right)
09 DST Start Month / Date
DST Start Time
00-15: Vertical Axis
00-30: Horiz. Axis
1-12 Mo, 1-31 Date
00-23 Hr
08,08
vert, horiz
00, 01
02
DST End Month / Date
DST End Time
10 Print Format
(Independent of display format)
1-12 Mo, 1-31 Date
00-23 Hr
00: 24 Hr
01: Decimal Hrs
00, 01
02
02
02: 12 Hr (pm)
11 Time Card Recognition
Note: Turn “On” for Mthly cards
00: On, 01: Off
01
Note: pressing “All-Reset” on the control panel will reset all Time Recorder
settings to their factory defaults.
Page 2 of 26
Clock Overview
Top View
Front View
• Battery Status Indicator: A fully charged Battery will have (5) bars.
• DST Icon: displays when exiting programming mode
when DST is turned on.
• Each blink of the colon is one sec.
Page 3 of 26
Rear View
Page 4 of 26
Initial Setup
Setting Y ear
1. Remove top cover
a. Locate buttons at the top of the clock labeled P4, P5 and P6
i. P4 changes values down
ii. P5 changes values up
iii. P6 is used to save and select modes
2. Locate the program switch to the left of the finger print reader. Move the
switch to the down position, you are now in setup mode
3. The mode indicator “01” will be flashing, press P6 to select
4. Press P4 or P5 to select the current year
5. Press P6 to Save
Setting Month/Date
6. The mode indicator “02” will be flashing, press P6 to select
7. Press P4 or P5 to select the current month
8. Press P6 to save
9. Press P4 or P5 to select the current date
10. Press P6 to save
Setting Time
11. The mode indicator “3” will be flashing, press P6 to select
12. Press P4 or P5 to select the current hour
13. Press P6 to save
14. Press P4 or P5 to select the current minute
15. Press P6 to save
Important! Setting the Real-Time Clock (RTC)
A Real-time Clock (RTC) is a computer clock (usually on a chip) that keep s track
of the current time. RTC's are present in almost any electronic device which
needs to keep accurate time.
Important! You must always keep the RTC and the System Clock (clock
display) synchronized! Failure to do this will cause the Shift Interval Settings to
behave erratically and can even prevent employees from making normal
punches (all punches could result in "err").
Any time you change the system clock you must also
synchronize the RTC!
The ATR360 can maintain accuracy to within ±3 sec/wk of the RTC. It is
recommended that you synchronize the RTC with the system time (clock display)
at least once a year.
Page 5 of 26
Synchronizing the RTC to the System Clock
1. Open clock lid. Press "FP Setup" button
2. Press "down" until the LED display shows "rtc." Press "Enter"
Tw o sets of digits will be displayed. The first two digits sets the hour (00-23)
& the last two digits sets the minute (00-59). First set the hour to the current
hour. Next set the minute one minute ahead of the current time so that you
can sync the seconds as soon as the minute advances.
3. After setting the minute press "Enter" for 3 seconds. The two digit value for
seconds is displayed (00-59). Set the seconds at "00". Wait for the clock's
minute to roll forward, then press and hold "Enter" for 3 seconds. This will
synchronize the RTC to within a few seconds of the Clock Time. As long as
the RTC and Clock Time are set within a minute there shouldn’t be any
problems.
Note: if no buttons are pressed for 30 seconds the clock will exit fingerprint
settings. If you need more than 30 seconds for the minute to roll forward
you can press "Enter" to toggle between the seconds digits….this will reset
the 20 sec. time-out counter each time you press "Enter".
Setting Day Advance Time
16. The mode indicator “04” will be flashing, press P6 to select
17. Complete steps 11-15
Setting Pay Period
18. The mode indicator “05” will be flashing, press P5 to switch to mode “06”
19. The mode indicator “06” will be flashing, press P6 to select
20. Select the pay period type by pressing P4 or P5
a. If the pay period is monthly select 00
b. If the pay period is weekly select 01
21. Press P6 to save
22. To select the end of the weekly pay period you must select 07
23. Press P6 to save
Setting Clock Display Format
24. The mode indicator “07” will be flashing, Press P6 to select
25. Press P4 or P5 to select the clock display format
a. You can choose between the 12 hour or 24 hour (military time) format
26. Press P6 to save
Page 6 of 26
Setting Start and End of DST
27. The mode indicator “08” will be flashing, press P5 to switch to mode “09”
28. The mode indicator “09” will be flashing, press P6 to select
29. Press P4 or P5 to select the correct month (US-March)
30. Press P6 to save
31. Press P4 or P5 to select the correct date
32. Press P6 to save
33. Press P4 or P5 to select the correct start time (US-2am)
34. Press P6 to save
35. Complete steps 29-34 to complete the set up for the end of DST
Setting Print Format
36. The mode indicator “10” will be flashing, press P6 to select
37. Press P4 or P5 to select the correct print format
a. 00 – 24 hour (Military Time)
b. 01 – Decimal Hours
c. 02 – 12 hours (pm)
38. Press P6 to save
Setting Time Card Recognition
39. The mode indicator “11” will be Flashing, press P6 to select
40. Press P4 or P5 to select the correct the correct time card format
a. 00 – Monthly, Semi-Monthly
b. 01 – Weekly, Bi-Weekly
41. Press P6 to save
Initial setup is complete. Locate the program switch and move it to the up position.
Replace top cover.
Page 7 of 26
Correct Finger Positioning on the Sensor
Place finger flat on the sensor surface
Place finger in the center of the sensor surface
Incorrect Finger Positioning:
Tips for Improving the Success of Fingerprint Reads
Finger Print Setup
1. Remove top cover
2. Locate the finger print switch located to the left of the finger print reader
3. Move the switch to the up position to turn on the finger print reader.
4. Press the “FP Setup” button until ADD.U appears in the front LED display
a. If no activity is detected within 30 seconds the setup program will be
terminated and the” FP Setup” up button must be pressed again
Add User
5. Press enter
a. Users must be assigned a number user number. You may add up to
150 users and 5 administrators
6. To assign the user a number use the up and down buttons to change each
digit. Start with first digit. (For the number 001 you will start with 0). Press
enter to go to the next digit.
a. User numbers will appear Uxxx and can be assigned numbers
U001-U150
Page 8 of 26
b. Administrator numbers will appear Axxx and can be assigned numbers
A301-A305
7. When you have completed assigning the user, while the last digit is flashing
press and hold the enter button for 3 seconds
8. The LED display will change to F.P.x.x
9. To register a finger print the last digit should be flashing
10. Place the finger on the finger print reader. 3 samples must be giving. If the
finger print is accepted the LED Display will change (F.P.1.1, F.P.1.2, F.P.1.3)
after all 3 samples are giving and accepted the message PASS will appear
11. Now select a second finger for a back up print
a. This is for situations where the primary finger cannot be used because
of injuries to the finger or the reader is unable to read the finger print
12. The LED display will read F.P.2.1
13. Complete step 10 to register the back up print
14. A third back up print may be registered or press cancel
15. Complete steps 5-13 to add another user or press cancel, down, enter to exit
Badge Setup
1. Remove top cover
2. Locate the finger print switch located to the left of the finger print reader
3. Move the switch to the up position to turn on the finger print reader.
4. Press the “FP Setup” button until ADD.U appears in the front LED display
a. If no activity is detected within 30 seconds the setup program will be
terminated and the “FP Setup” up button must be pressed again
5. Press enter
a. Users must be assigned a number user number. You may add up to
150 users and 5 administrators
6. To assign the user a number use the up and down buttons to change each
digit. Start with first digit. (For the number 001 you will start with 0). Press
enter to go to the next digit.
a. User numbers will appear Uxxx and can be assigned numbers
U001-U150
b. Administrator numbers will appear Axxx and can be assigned numbers
A301-A305
7. To skip finger print recognition press cancel
a. The third digit should be flashing
8. Press the down button the LED display will read “rFId”
9. Press enter the LED display will read “CARD”
10. Scan the card. If the card is successfully scanned the LED display will indicate
“PASS”
11. Complete steps 5-10 to add another user badge or press cancel, down, enter
to exit
Page 9 of 26
Set Ink Color Change Time
1. Remove top cover
2. Locate the program switch to the left of the finger print reader. Move the
switch to the down position, you are now in setup mode
3. Press P1.
a. P1,P4,P5,P6 will now be flashing
4. If this is the initial setup you must begin with 01
5. Press P6 to save
6. Press P4 or P5 to select the correct hour
7. Press P6 to save
8. Press P4 or P5 to select the correct minute
9. Press P6 to save
10. Press P4 or P5 to select the correct color
a. 01 – Black
b. 02 – Red
11. Press P6 to save
12. Deselect days by pressing P4 or P5 to highlight the day. Press P1 to deselect
the day. After P1 is pressed the day will disappear
a. 7 = Sunday, 1 = Monday….
b. To reselect the day’s press P4 or P5 until the day is flashing then press
P1
13. Press P6 to save
14. Complete steps 5-13 to complete the remaining 11 slots or to exit setup move
the program switch to the up position
Set Column Change Time Setup
1. Remove top cover
2. Locate the program switch to the left of the finger print reader. Move the
switch to the down position, you are now in setup mode
3. Press P3
a. P3, P4, P5, P6 will now be flashing
4. If this is the initial setup you must begin with 01
5. Press P6 to save
6. Press P4 or P5 to select the correct hour for the first time slot
7. Press P6 to save
8. Press P4 or P5 to select the correct column
a. Choose a column 1-6
9. Press P6 to save
10. Complete steps 4-9 until all slots are completed or to exit move the program
switch to the up position
Page 10 of 26
Using the Time Clock
Using the Time Card to Clock In
1. When clocking in P1, P3 or P4 must be selected
2. Insert the time card with the current week facing you and the card in the upright
position
3. The time card will automatically feed into the time clock and print the correct time
4. Remove the time card
Using the Time Card to Clock Out
1. When clocking out P2, P4 or P5 must be selected
2. Insert the time card with the current week facing you and the card in the upright
position
3. The time card will automatically feed into the time clock and print the correct time.
4. Remove the time card
Using a Finger Print to Clock In
1. When clocking in P1, P3 or P4 must be selected
2. Insert the time card with the current week facing you and the card in the upright
position
3. Using a registered finger place the finger on the finger print reader. If the finger
print is accepted the time card will automatically feed into the time clock and print
the correct time.
4. Remove the time card
Using a Finger Print to Clock Out
1. When clocking out P2, P4 or P5 must be selected
2. Insert the time card with the current week facing you and the card in the upright
position
3. Using a registered finger place the finger on the finger print reader. If the finger
print is accepted the time card will automatically feed into the time clock and print
the correct time
4. Remove the time card
Using a Badge to Clock In
1. When clocking in P1, P3 or P4 must be selected
2. Insert the time card with the current week facing you and the card in the upright
position
3. Scan the badge by placing it in front of the badge scanner, if the badge is
accepted the time card will automatically feed into the time clock and print the
correct time
4. Remove the time card
Page 11 of 26
Using a Badge to Clock Out
1. When clocking out P2, P4 or P5 must be selected
2. Insert the time card with the current week facing you and the card in the upright
position
3. Scan the badge by placing it in front of the badge scanner, if the badge is
accepted the time card will automatically feed into the time clock and print the
correct time
4. Remove the time card
Features and Specifications
Clock Features:
User Authentication Method Fingerprint or Proximity Badge
Display Language English
Operation Mode Stand-alone (No PC Interface)
Proximity Card Reader EM
Operational Battery Backup Optional
Auto Card Feeder Yes
Printing Method 9-Pin Dot Matrix
Eliminates Buddy Punching Yes
Two Color Printing Yes
Perpetual Calendar Yes
Auto Fix Positioning Yes
Power Failure Printing Yes
Power Failure Memory Retention Yes
Display Format 12 or 24 hour
Print Format 12 hr, 24 hr, decimal time
External Alarm Connection Available
Auto Column Changing Yes
Compatible with Wkly Time Card Yes (Card Recognition Off)
Card Recognition (front/back) Yes
Clock Specifications:
Fingerprint Recognition
Effective FP Detection Area 16 x 14 mm
Average Recognition Speed 1.2 sec
FRR
FAR
Fingerprint Verification 1:N
Fingerprint Placement Angle 360º
Fingerprint Template Capacity 150
Page 12 of 26
≤0.01%
≤0.0001%
Miscellaneous
Input Voltage DC 18v
Input Current 1.5A
Anti-static Strength < 15KV
Operational Relative Humidity 10 – 60%
Operational Temperature 0 – 40º C (32 – 104º F)
Storage Relative Humidity 10 – 80%
Storage Temperature -10 – 60º C (14 – 140º F)
Dimensions (Clock) 197 (w) x 239 (h) x 133 (d) mm
Dimensions (Box)
Weight (Clock Only) 4.3 Lbs.
Weight (Boxed) 4.5 Lbs.
Time Card Dimension 190 – 192mm x 85-85.5mm
Time Card Weight 300g
Circuit Board Batteries (2) CR2032 (2 yr life)
266 (w) x 283 (h) x 208 (d) mm
Ribbon Life
The ATR242 ribbon (39-0135-000) will typically last 3 months with 50 employees
punching 6 times per day (~18,000 punches). Actual ribbon life will vary based on
the number of punches, humidity, temperature and exposure to air.
Operational Battery Pack
The optional Operational Battery Pack (58-0114-000) is a 12 cell NiMH (Nickel
Metal Hydride) battery pack that recharges when the ATR360 is plugged in. In the
event of a power failure the clock will instantly switch to battery power without any
interruption in service. The operational battery pack allows for full operation of the
clock with punching using the fingerprint reader or Prox badge. The clock will also
continue to print on time cards. The LCD backlight is not activated when the clock
is running on battery power in order to save power, however, the LCD display is
plainly visible in a lighted room.
Battery Pack Specs:
Voltage: DC 14.4v
Capacity: 1800mA
Standby mode: 30-36hr reserve power
Fully charged: 5 days use (300 punches/day)
Note: Actual battery life depends on many factors such as battery age, temperature,
discharge history, etc., and can vary greatly depending on these factors.
The ATR360 should be plugged in for 12 hours to fully charge the battery pack.
For more information see “Installing the Operational Battery Pack” in the Appendix.
Page 13 of 26
Warning:
Batteries may leak, overheat, catch fire or explode if proper safety & handling
procedures are not followed:
• DO NOT get batteries wet
• DO NOT place batteries near heat sources
• DO NOT use any power supply other than the original
one supplied with the time recorder.
• DO NOT inverse polarity connection
• NEVER throw batteries into fire. Properly dispose of
batteries according to local rules and regulations.
• DO NOT allow anything to short circuit the batteries
• Dropping a battery may damage the battery.
• Replace the battery if you suspect any damage.
Internal View
(Internal Control Panel)
Note: turning the Fingerprint
Reader off will also disable the
Proximity Badge Reader.
How to select finger?
Poor Fingerprint Definition Some people have fingerprint definition that is too poor to verify.
Dirty or Dry Finger
Damaged Fingerprint
Bad Finger Positioning
Fingerprint pattern change For a user with a worn or injured finger, the identification can be
Clock has trouble reading
most fingerprints
Clock has trouble reading
fingerprints on sunny days
Problem Correction
Use the index or middle finger to enroll; try the left hand fingers if the
right hand fingerprints are worn, damaged or missing. If the user’s
fingers are small, select the thumb.
These employees should use Proximity badge verification.
Wash hands with moisturizing soap or u se hand lotio n to hydrate skin.
Use alternate finger with backup fingerprint template.
Place finger in the middle of the sensor; keep finger flat on the sensor
and apply firm pressure; DO NOT touch the sensor in an angled or
tilted position, DO NOT slide finger.
affected. Use an alternate finger or select Proximity badge
verification.
Clean the fingerprint sensor (see cleaning the fingerprint sensor.
Using a fingerprint overlay on the sensor will often significantly improve
fingerprint reads (call Acroprint for availability).
Move clock out of direct or bright sunlight.
Page 14 of 26
Troubleshooting
Symptom Possible Problem
Clock does
not power on
The time is
incorrect
The date is
incorrect
Clock beeps
and rejects
time card
Print too light
Clock will not
print
Punches print
in wrong
column
Punches print
on wrong row
The clock
keeps losing
time
The clock
keeps losing
time
Display Off,
Clock has
Power
Power Outage
The power source was not properly
connected
The time was not set correctly
Prolonged power outage
The date was not set correctly
Wrong side of card is inse rted (monthly
card)
Incompatible time card
Ribbon cassette not properly seated
The print ribbon is dried out
RTC not synchronized with display
time.
Wrong column selected (manually
selected) or column change time set
incorrectly
The End of Day set incorrectly
Time Card Format set incorrectly
Pay period type is set incorrectly.
The coin cell battery on the
motherboard needs to be replaced
The coin cell battery on the
motherboard needs to be replaced
Defective Motherboard
Defective LCD Display
Solution
Check circuit breaker. Wait for power to be
restored
Check the connections of the power supp ly
and/or backup battery
Set correct time
Set time after power is restored
Set correct date
Flip card over and re-insert
Use card approved for the ATR360
Remove and re-insert ribbon cassette
correctly
Replace ribbon cassette
Set RTC
Select the correct column (P1 – P6) or set
the correct column change time
Set End of Day correctly
Set Time Card Format again
Set Pay Period type correctly
Replace the coin cell on the motherboard
Replace the coin cell on the motherboard
Contact Local Dealer or Acroprint for
repair.
Page 15 of 26
Symptom Possible Problem
Display is in
AM/PM hours
but clock
The clock display format and print
format are independent. You must
make sure each is set correctly.
prints in 24 Hr
format
Clock is
Ink Color Change Ti me set incorrectly Set the Ink Color Change Time correctly
printing in
wrong color
Clock print
location is a
little off
Print
resistration is
faint or not
visible at all
Clock printing position needs to be
adjusted
Ribbon cassette not firmly seated.
Ribbon is stuck.
Solution
Set the display format correctly
Set the print format correctly
Adjust the clock print position
Press down firmly on ribbon cassette until it
clicks into place.
Turn ribbon advance knob clockwi se. If
ribbon will not advance remove cassette
and try advancing again. If ribbon won’t
advance replace ribbon.
Frequently Asked Questions
1. Q: Why can’t the clock verify my fingerprint?
A: Possible Causes: The following conditions could result in a failed read.
a. Finger is dry
b. Fingerprint is damaged
c. Finger was not properly positioned when enrolled
d. Employee hasn’t been enrolled
e. Fingerprint sensor is dirty
f. Fingerprint sensor is defective
Correction: Moisturize finger. Enroll a different fingerprint or re-enroll finger.
Clean fingerprint sensor.
2. Q: The display does not work or parts of it do not work.
A: Possible Causes:
a) Motherboard is defective
b) The LCD display is defective.
Correction: Contact your local dealer or Acroprint for repair.
3. Q: How do I change an employee from an Administrator to a user?
A: Delete the employee and re-enroll them as a user.
4. Q: I checked all settings on my clock and it still won’t print on my time card.
A: Make sure the RTC and clock display are synchronized.
Page 16 of 26
5. Q: Why is the light for the fingerprint reader not working?
A: Make sure the fingerprint switch is set to “FP ON”.
If this doesn’t correct the problem contact your local dealer or Acroprint for
repair.
6. Q: Can I turn the fingerprint reader off and just use prox badges?
A: No. Sliding the FP switch to "off" also disables the Prox reader.
7. Q: If I turn the fingerprint reader off can I still punch my time card?
A: Just insert your card. It will automatically be “punched” since user verification
is turned off.
8. Q: I pressed FP setup but why does nothing happen?
A: Make sure the FP Switch is "On". You cannot access the FP settings if the
FP Switch is turned “Off”.
9. Q: Why do I get an "err" message when registering my prox badge?
A: The badge has already been registered to another User ID or the badge could
be defective.
10. Q: Why do I get an "err" message when swiping my prox badge?
A: Check to make sure the badge is registered.
11. Q: Can my clock calculate the pay period total?
A: No. The ATR360 does not offer time total calculation.
12. Q: Why does the clock keep rejecting the time card?
A: Check to see if the correct side of the Time Card is inserted. If Time Card
Recognition is turned on your Monthly Time Card must be inserted with the
current date on the front side. If you are using a Weekly Time Card make
sure Time Card Recognition is turned off.
13. Q: Why didn’t the time recorder setting I changed not work?
A: Make sure you press [P6] after you enter your setting.
14. Q: Why is my clock printing on the wrong row?
A: - Make sure the date is set correctly.
- Make sure the “End of Day” time is set correctly.
- For Weekly pay periods make sure the "End Day of Pay Period" is set
correctly.
- Make sure the Pay Period type is is set correctly.
15. Q: I can’t get my clock to print for any employees. It just keeps giving an
“err” message.
A: Make sure the display time is synchronized to the RTC time.
For more info on troubleshooting or general “how to” info go to:
http://support.acroprint.com
Page 17 of 26
Maintenance
Replacing the Ribbon Cassette
1. Open clock cover. Press “P3” to move the print head to the center of the clock
so that the ribbon cassette can be more easily accessed.
2. Pull the ribbon holder tabs towards you to unlock the ribbon cassette and use the
handle on top of the ribbon to pull the cassette out.
3. Insert replacement ribbon. Make sure to feed the ribbon over the black ribbon
guide and slide the ribbon down between the guide and the silver print shield.
Push the ribbon down until it clicks into place. Turn the ribbon winding knob
clockwise to remove any slack in the ribbon.
Page 18 of 26
Replacing the Circuit Board Batteries
The ATR360 is equipped with (2) CR2032 3v Lithium Coin Cell batteries: one battery
is on the Main board and the other is on the Display board. The batteries should last
approximately 1.5 to 2 years under normal operating conditions. Do not attempt to
replace these batteries as it will void your warranty. If your clock is already out of
warranty you can attempt to replace the batteries yourself but note that you could
damage the boards if you short out any components on the circuit board. Avoid
using metal objects to remove the batteries.
Note: All T ime Recorder settings will be reset to factory defaults as soon as the Main
board battery is removed.
Back Case Front Case
Main Board Battery Display Board Battery
1. Unplug clock.
2. Remove the front cover and the two screws that connect the front and back case.
Remove the front case and lay it flat being careful not to pull any wires or cables
loose.
3. To remove batteries press the metal retaining clip away from the battery. The
battery should pop up. It may be necessary to use a small probe to pop the
battery out.
4. Replace the batteries and re-assemble clock.
Page 19 of 26
Installing the Operational Battery Pack
First unplug the clock. The door to the battery pack compartment is located on the
bottom edge of the back of the clock. Remove the screw that secures the door.
The door may be tightly fitted. Insert a thin knife blade under the bottom of the door
at the screw end and rotate the blade to open the door.
Insert Blade Here
Connect the battery cable to the connector on the left side of the compartment.
Note that the two ridges on the side of the battery connector should be facing down
to line up with the slots in the clock’s power connector. Turn the battery so that the
cable connection is on the bottom. Insert the battery pack into the clock with the
wires inserted into the opening in the side of the compartment. This is important
since the battery door can’t be attached if the battery is sitting on top of the wires.
You may need to use a pencil or screwdriver to push the wires into the opening.
Attach the door by inserting the door tabs into the left side of the compartment and
firmly rotating the door into place. If the door won’t close check to make sure the
wires aren’t under the battery. Plug in the power supply once the battery door is
secure. The ATR360 should be plugged in for 12 hours to fully charge the battery
pack.
Page 20 of 26
Cleaning the ATR360
Do not use cleaning products that contain alcohol or other strong chemicals as they
could discolor or crack the terminal housing. Use a soft damp cloth to remove dirt.
Wipe dry.
Cleaning the Fingerprint Sensor
Caution: Do not use any cleaners on the sensor or it could be damaged.
If there is a fingerprint overlay on the fingerprint sensor you can do a quick clean by
lightly pressing a small strip of adhesive tape to the overlay and then slowly peel if off
to remove dust & dirt particles. Y ou can also remove it and clean it with soapy water
then rinse and dry and re-attach to the sensor.
Clean the fingerprint sensor glass as follows:
1. Use a can of compressed air to blow off any loose dust or
dirt particles on the sensor.
2. Use a soft, lint free non-abrasive dry cloth to wipe the sensor surface. Be careful
not to scratch the surface of the sensor. If there are lint particles on the sensor
surface, use clear adhesive tape to remove particles. Place the clean overlay
over the sensor glass (if applicable).
Page 21 of 26
Appendix
Connecting External Signal Devices (Bells & Horns)
The connections for an external signal device (bells, horns, buzzers, chimes, etc) are
made via a 2-wire Green terminal block on the back of the clock above the power
jack. Connections ar e made by pressing the orange wire release tabs below each
wire hole, fully inserting the wire and releasing the clip. Gently pull on the wires to
make sure they are firmly secured in the terminal block.
In order to use a bell or horn a relay is required. Please call Acroprint or your Dealer
to order the relay (PN 01-0230-000).
When a signal is activated by the clock the internal contacts of the relay close and
complete the circuit. These internal contacts are "dry" and supply no voltage.
Voltage applied to these contacts must not exceed 30 volts. The relay then
activates the 120v external signal device such as:
65-0103-000 "Grille Horn"
65-0104-000 "4-1/4" Bell"
65-0105-000 "8" Bell"
For more information about connecting an external signal device using a relay go to
http://support.acroprint.com
Under “Time Clocks & Document Stamps” click on “ATR360 Time Clock” in the drop
down menu and download 06-0346-000 “Connecting an External Signal Device”.
Page 22 of 26
Wall Mounting Instructions
The ATR360 can be placed on a table or desk and it can also be mounted to a wall.
A mounting template is included with the documents for the ATR360. If you
misplace the template you can download it at:
http://support.acroprint.com
Under “Time Clocks & Document Stamps” click on “A TR360 Fingerprint Clock” in the
drop down menu.
Follow the instructions on the template to mount the clock.
Fingerprint Privacy
1. The ATR360 merely captures points of the fingerprint but not the actual fingerprint
image.
2. The fingerprint points cannot be used to create a fingerprint image.
3. Acroprint will not be liable for any direct or indirect damages resulting from the use
or inability to use the clock.
4. If you have a question about privacy concerning the use of the clock you should
have your employer contact Acroprint.
Page 23 of 26
Supplies, Parts & Accessories
Part# Description
01-0230-000 24 Volt Switching Relay Kit
01-0270-000 ATR360 Biometric/Proximity Time Recorder
01-0270-001 ATR240 Time Recorder
06-0400-000 ATR360 User Manual (available on web)
06-0400-001 ATR240 User Manual (available on web)
06-0401-000 Mounting Template (available on web)
09-7000-000 ATR241 Weekly Time Card (pack of 250)
09-7001-000 ATR241 Monthly Time Card (pack of 250)
14-0126-000 Proximity Badges (pack of 15)
39-0135-000 ATR242 Red/Black Ribbon Cassette
45-0182-000 ATR240/360 Case Keys (set of 2)
45-0183-000 125 kHz RFID Key Fob (Pack of 15)
56-0135-000 18v DC Power Supply (w/removable plug)
58-0114-000 ATR240/360 Operational Battery Pack
58-0111-000 CR2032 3v Lithium Coin Cell Battery
64-0103-000 Grille Horn, 120vAC 50/60Hz
64-0104-000 4-1/4" Bell, 120vAC 50/60Hz
64-0105-000 8” Bell, 120vAC 50/60Hz
75-0185-000 US Power Plug (for 56-0135-000)
75-0185-001 Euro Power Plug (for 56-0135-000)
75-0185-002 UK Power Plug (for 56-0135-000)
An updated list of accessories with pricing can be found on the web at:
www.acroprint.com
Page 24 of 26
Acroprint® Limited Warranty
Should you have any questions concerning your warranty information or supplies,
please contact the dealer or store where you purchased the equipment.
This product is guaranteed to the original purchaser for a period of one (1) year from
original purchase date against defective materials and workmanship when used
under normal operating conditions. The repair or replacement of any defective
component or part and any necessary adjustments will be made free of charge
provided that the machine is shipped prepaid to the factory service center shown
below, securely packaged
and shipped in the original shipping container. This warranty applies to Acroprint
products purchased and retained in the U.S.A. The guarantee is not applicable if the
device has been subject to misuse, abuse, negligence, accidents, power surges and
lightning. The guarantee is not applicable if the serial number has been altered,
defaced or removed or if the device has been tampered with or taken apart by other
than authorized service personnel.
Please return the warranty card on the following page to Acroprint to register
your product. Or, if you would like to register online go to www.acroprint.com.
For your reference, fill out the information below and keep it in a safe place.
Model Number _______________________________________________
Serial Number ________________________________________________
Date Purchased _______________________________________________
Purchased From ______________________________________________
Location _____________________________________________________
Telephone Number _____________________________________________
Acroprint Time Recorder
5640 Departure Drive
Raleigh, NC 27616-1841
Page 25 of 26
Product Registration Card
Model No._______________________ Serial No._____________________
First Name______________________ Last Name___________________
Title________________________________________________________
Company Name ______________________________________________
Address_____________________________________________________
City_______________________ State________ Zip______________
Daytime Phone with Area Code___________________________________
Purchased From___________________ Purchase Date______________
Email Address _______________________________________________
So that we may serve you better, please indicate your primary business
activity.
(01) Manufacturing (04) Government
(02) Wholesale (05) University / School
(03) Retail (06) Other ________________
Number of Employees Using Product
(11) 1 – 10 (14) 50 - 75
(12) 11 - 25 (15) 76 - 100
(13) 26 - 49 (16) 100+
Annual Sales in Dollars
(21) Under $100,000 (24) $500,000 - $1,000,000
(22) $100,000 - $250,000 (25) $1 million - $5 million
(23) $250,000 - $500,000 (26) $5 million and over
Do You Use Microsoft Windows
(31) Yes (32) No
If not, what operating system do you use? __________________________
Comments: ____________________________________________________
_____________________________________________________________
Page 26 of 26
Page 27 of 26
06-0400-000 Rev. D
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