Acronis Backup Service 4 User's Guide
Backup Service
Version 4
USERS'S GUIDE
Revision: 7/27/2015
Table of contents
1 User's Guide ....................................................................................................................3
1.1 About the backup service .......................................................................................................... 3
1.2 Software requirements .............................................................................................................. 3
1.2.1 Supported web browsers ............................................................................................................................... 3
1.2.2 Supported operating systems and environments ........................................................................................ 3
1.2.3 Supported Microsoft SQL Server versions ..................................................................................................... 4
1.2.4 Supported Microsoft Exchange Server versions ........................................................................................... 4
1.3 Activating the backup account .................................................................................................. 5
1.4 Accessing the backup service .................................................................................................... 5
1.5 Installing the software ............................................................................................................... 5
1.5.1 Preparation ...................................................................................................................................................... 5
1.5.2 Linux packages ................................................................................................................................................. 7
1.5.3 Installing agents ............................................................................................................................................... 9
1.5.4 Updating agents ............................................................................................................................................ 10
1.5.5 Uninstalling agents ........................................................................................................................................ 10
1.6 Backup console views ..............................................................................................................11
1.7 Backup .....................................................................................................................................11
1.7.1 Backup plan cheat sheet ............................................................................................................................... 12
1.7.2 Selecting data to back up .............................................................................................................................. 13
1.7.3 Selecting a destination .................................................................................................................................. 18
1.7.4 Schedule ......................................................................................................................................................... 18
1.7.5 Retention rules .............................................................................................................................................. 19
1.7.6 Starting a backup manually .......................................................................................................................... 20
1.8 Recovery ..................................................................................................................................20
1.8.1 Recovery cheat sheet .................................................................................................................................... 20
1.8.2 Creating bootable media .............................................................................................................................. 20
1.8.3 Recovering a machine ................................................................................................................................... 21
1.8.4 Recovering files.............................................................................................................................................. 23
1.8.5 Recovering system state ............................................................................................................................... 25
1.8.6 Recovering SQL databases ............................................................................................................................ 25
1.8.7 Recovering Exchange data ............................................................................................................................ 27
1.9 Operations with backups and backup plans ............................................................................28
1.9.1 Operations with backups .............................................................................................................................. 28
1.9.2 Operations with backup plans ...................................................................................................................... 28
1.10 Troubleshooting .......................................................................................................................29
2 Glossary ........................................................................................................................ 30
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1 User's Guide
1.1 About the backup service
This service enables backup and recovery of physical and virtual machines, files, and databases to
local or cloud storage.
This service is available through a web interface.
1.2 Software requirements
1.2.1 Supported web browsers
The backup service web interface supports the following web browsers:
Google Chrome 29 or later
Mozilla Firefox 23 or later
Opera 16 or later
Windows Internet Explorer 10 or later
Safari 5.1.7 or later running in the OS X and iOS operating systems
In other web browsers (including Safari browsers running in other operating systems), the user
interface might be displayed incorrectly, or some functions may be unavailable.
1.2.2 Supported operating systems and environments
Agent for Windows
Windows XP Professional SP2+ (x86, x64)
Windows 2000 SP4 – all editions except for the Datacenter edition
Windows Server 2003/2003 R2 – Standard and Enterprise editions (x86, x64)
Windows Small Business Server 2003/2003 R2
Windows Vista – all editions
Windows Server 2008 – Standard, Enterprise, Datacenter, and Web editions (x86, x64)
Windows Small Business Server 2008
Windows 7 – all editions
Windows Server 2008 R2 – Standard, Enterprise, Datacenter, Foundation, and Web editions
Windows MultiPoint Server 2010/2011/2012
Windows Small Business Server 2011 – all editions
Windows 8/8.1 – all editions except for the Windows RT editions (x86, x64)
Windows Server 2012/2012 R2 – all editions
Windows Storage Server 2003/2008/2008 R2/2012/2012 R2
Windows 10 - Home, Pro, Education, Enterprise editions
Agent for Linux
Linux with kernel from 2.4.20 to 4.1 and glibc 2.3.2 or later
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Various x86 and x86_64 Linux distributions, including:
Red Hat Enterprise Linux 4.x, 5.x, 6.x, and 7.x
Ubuntu 9.10, 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04, 13.10, 14.04, 14.10, and
15.04
Fedora 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, and 22
SUSE Linux Enterprise Server 10 and 11
SUSE Linux Enterprise Server 12 – supported on file systems, except for Btrfs
Debian 4, 5, 6, 7.0, 7.2, 7.4, 7.5, 7.6, 7.7, 8.0, and 8.1
CentOS 5.x, 6.x, and 7.0
Oracle Linux 5.x, 6.x, 7.0, and 7.1 – both Unbreakable Enterprise Kernel and Red Hat
Compatible Kernel
CloudLinux 6.x
Before installing the product on a system that does not use RPM Package Manager, such as
an Ubuntu system, you need to install this manager manually; for example, by running the
following command (as the root user): apt-get install rpm
Agent for Mac
OS X Mountain Lion 10.8
OS X Mavericks 10.9
OS X Yosemite 10.10
Agent for VMware
This agent is delivered as a Windows application for running in any operating system listed
above for Agent for Windows.
VMware ESX(i) 4.0, 4.1, 5.0, 5.1, 5.5, and 6.0
Agent for Hyper-V
Windows Server 2008 (x64) with Hyper-V
Windows Server 2008 R2 with Hyper-V
Microsoft Hyper-V Server 2008/2008 R2
Windows Server 2012/2012 R2 with Hyper-V
Microsoft Hyper-V Server 2012/2012 R2
Windows 8, 8.1 (x64) with Hyper-V
Windows 10 – Pro, Education, and Enterprise editions with Hyper-V
1.2.3 Supported Microsoft SQL Server versions
Agent for SQL supports the following versions of Microsoft SQL Server:
Microsoft SQL Server 2005
Microsoft SQL Server 2008
Microsoft SQL Server 2008 R2
Microsoft SQL Server 2012
Microsoft SQL Server 2014
1.2.4 Supported Microsoft Exchange Server versions
Agent for Exchange supports the following versions of Microsoft Exchange Server:
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Microsoft Exchange Server 2013 – all editions, Cumulative Update 1 (CU1) and later.
What are you going to
back up?
Which agent do I need?
Where to install it?
Physical machines
running Windows
Agent for Windows
On the machine that will be backed up.
Physical machines
running Linux
Agent for Linux
On the machine that will be backed up.
Physical machines
running OS X
Agent for Mac
On the machine that will be backed up.
VMware ESX(i) virtual
machines
Agent for VMware
On a Windows machine that has network access to
vCenter Server and to the virtual machine storage.*
Microsoft Exchange Server 2007/2010 – all editions, all service packs.
Microsoft Exchange Server 2003 – all editions, SP2 or later.
Hotfix http://support.microsoft.com/kb/908072 must be installed.
1.3 Activating the backup account
When an administrator creates a backup account for you, an email message is sent to your email
address. The message contains the following information:
An account activation link. Сlick the link and set the password for the backup account.
Remember your login that is shown on the account activation page.
Important You must provide these credentials when installing the agents on the machines that are
associated with this backup account.
A link to the backup console login page. Use this link to access the console in future. The login
and password are the same as in the previous step.
1.4 Accessing the backup service
You can log in to the backup service if you activated your backup account.
To log in to the backup service
1. Go to the backup service login page. The login page address was included in the activation email
message.
2. Type the login and password of the backup account.
3. Click Log in.
1.5 Installing the software
1.5.1 Preparation
Step 1
Choose the agent, depending on what you are going to back up. The following table summarizes the
information, to help you decide.
Note that Agent for Windows is installed along with any other agent installed in Windows (Agent for
VMware, Agent for Hyper-V, Agent for Exchange, Agent for SQL). If you install, for example, Agent for
SQL, you also will be able to back up the entire machine where the agent is installed.
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Hyper-V virtual
machines
Agent for Hyper-V
On the Hyper-V host.
SQL databases
Agent for SQL
On the machine running Microsoft SQL Server.
Exchange databases
Agent for Exchange
On the machine running Microsoft Exchange Server.
Virtual machines hosted
on Windows Azure
The same as for physical
machines**
On the machine that will be backed up.
*If your ESX(i) uses a SAN attached storage, install the agent on a machine connected to the same SAN. The
Agent
Disk space occupied by the agent(s)
Agent for Windows
550 MB
Agent for Linux
500 MB
Agent for Mac
450 MB
Agent for VMware
700 MB (150 MB + 550 MB Agent for Windows)
Agent for Hyper-V
600 MB (50 MB + 550 MB Agent for Windows)
Agent for Exchange
750 MB (200 MB + 550 MB Agent for Windows)
Agent for SQL
600 MB (50 MB + 550 MB Agent for Windows)
agent will back up the virtual machines directly from the storage rather than via the ESX(i) host and LAN.
**A virtual machine is considered virtual if it is backed up by an external agent. If an agent is installed in the
guest system, the machine appears as a physical machine.
Step 2
Review the system requirements for the agents.
The typical memory consumption is 300 MB above the operating system and running applications.
The peak consumption may reach 2 GB, depending on the amount and type of data being processed
by the agents.
Step 3
Download the setup program. To find the download links, click All machines > Add machine.
The Add machine page provides web installers for each agent that is installed in Windows. A web
installer is a small executable file that downloads the main setup program from the Internet and
saves it as a temporary file. This file is deleted immediately after the installation.
If you want to store the setup programs locally, download the All agents for installation in Windows,
64-bit package (a package for 32-bit systems is not available). This package also enables unattended
installation, for example, via Group Policy. This advanced scenario is described in the Administrator's
Guide.
Installation in Linux and OS X is performed from ordinary setup programs.
All setup programs require an Internet connection to register the machine in the backup service. If
there is no Internet connection, the installation will fail.
Step 4
Before the installation, ensure that your firewalls and other components of your network security
system allow both inbound and outbound connections through the following TCP ports:
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443 and 8443 These ports are used for accessing the backup console, registering the agents,
downloading the certificates, user authorization, and downloading files from the cloud storage.
7770...7800 The agents use these ports to communicate with the backup management server.
44445 The agents use this port for data transfer during backup and recovery.
1.5.2 Linux packages
To add the necessary modules to the Linux kernel, the setup program needs the following Linux
packages:
The package with kernel headers or sources. The package version must match the kernel version.
The GNU Compiler Collection (GCC) compiler system. The GCC version must be the one with
which the kernel was compiled.
The Make tool.
The Perl interpreter.
The names of these packages vary depending on your Linux distribution.
In Red Hat Enterprise Linux, CentOS, and Fedora, the packages normally will be installed by the setup
program. In other distributions, you need to install the packages if they are not installed or do not
have the required versions.
Are the required packages already installed?
To check whether the packages are already installed, perform these steps:
1. Run the following command to find out the kernel version and the required GCC version:
cat /proc/version
This command returns lines similar to the following: Linux version 2.6.35.6 and gcc
version 4.5.1
2. Run the following command to check whether the Make tool and the GCC compiler are installed:
make -v
gcc -v
For gcc, ensure that the version returned by the command is the same as in the gcc version in
step 1. For make, just ensure that the command runs.
3. Check whether the appropriate version of the packages for building kernel modules is installed:
In Red Hat Enterprise Linux, CentOS, and Fedora, run the following command:
yum list installed | grep kernel-devel
In Ubuntu, run the following commands:
dpkg --get-selections | grep linux-headers
dpkg --get-selections | grep linux-image
In either case, ensure that the package versions are the same as in Linux version in step 1.
4. Run the following command to check whether the Perl interpreter is installed:
perl --version
If you see the information about the Perl version, the interpreter is installed.
Installing the packages from the repository
The following table lists how to install the required packages in various Linux distributions.
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Linux
distribution
Package names
How to install
Red Hat
Enterprise
Linux
kernel-devel
gcc
make
The setup program will download and install the packages
automatically by using your Red Hat subscription.
perl
Run the following command:
yum install perl
CentOS
Fedora
kernel-devel
gcc
make
The setup program will download and install the packages
automatically.
perl
Run the following command:
yum install perl
Ubuntu
linux-headers
linux-image
gcc
make
perl
Run the following commands:
sudo apt-get update
sudo apt-get install linux-headers-`uname -r`
sudo apt-get install linux-image-`uname -r`
sudo apt-get install gcc-<package version>
sudo apt-get install make
sudo apt-get install perl
The packages will be downloaded from the distribution's repository and installed.
For other Linux distributions, please refer to the distribution's documentation regarding the exact
names of the required packages and the ways to install them.
Installing the packages manually
You may need to install the packages manually if:
The machine does not have an active Red Hat subscription or Internet connection.
The setup program cannot find the kernel-devel or gcc version corresponding to the kernel
version. If the available kernel-devel is more recent than your kernel, you need to either update
the kernel or install the matching kernel-devel version manually.
You have the required packages on the local network and do not want to spend time for
automatic search and downloading.
Obtain the packages from your local network or a trusted third-party website, and install them as
follows:
In Red Hat Enterprise Linux, CentOS, or Fedora, run the following command as the root user:
rpm -ivh PACKAGE_FILE1 PACKAGE_FILE2 PACKAGE_FILE3
In Ubuntu, run the following command:
sudo dpkg -i PACKAGE_FILE1 PACKAGE_FILE2 PACKAGE_FILE3
Example: Installing the packages manually in Fedora 14
Follow these steps to install the required packages in Fedora 14 on a 32-bit machine:
1. Run the following command to determine the kernel version and the required GCC version:
cat /proc/version
The output of this command includes the following:
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Linux version 2.6.35.6-45.fc14.i686
gcc version 4.5.1
2. Obtain the kernel-devel and gcc packages that correspond to this kernel version:
kernel-devel-2.6.35.6-45.fc14.i686.rpm
gcc-4.5.1-4.fc14.i686.rpm
3. Obtain the make package for Fedora 14:
make-3.82-3.fc14.i686
4. Install the packages by running the following commands as the root user:
rpm -ivh kernel-devel-2.6.35.6-45.fc14.i686.rpm
rpm -ivh gcc-4.5.1.fc14.i686.rpm
rpm -ivh make-3.82-3.fc14.i686
You can specify all these packages in a single rpm command. Installing any of these packages may
require installing additional packages to resolve dependencies.
1.5.3 Installing agents
In Windows
1. Ensure that the machine is connected to the Internet.
2. Log on as an administrator and start the setup program.
3. Click Install.
4. Specify the credentials of the backup account that the machine is assigned to.
5. [Only when installing Agent for VMware] Specify the address and access credentials for the
vCenter Server or ESX(i) host whose virtual machines the agent will back up.
6. [Only when installing on a domain controller] Specify the user account under which the agent
service will run. For security reasons, the setup program does not automatically create new
accounts on a domain controller.
7. Click Start installation.
You can change the installation path and the account for the agent service by clicking Customize
installation settings on the first step of the installation wizard.
In Linux
1. Ensure that the machine is connected to the Internet.
2. As the root user, run the installation file.
3. Specify the credentials of the backup account that the machine is assigned to.
4. Complete the installation procedure.
Troubleshooting information is provided in the file:
/usr/lib/Acronis/BackupAndRecovery/HOWTO.INSTALL
In OS X
1. Ensure that the machine is connected to the Internet.
2. Double-click the installation file (.dmg).
3. Wait while the operating system mounts the installation disk image.
4. Inside the image, run the .pkg file.
5. If prompted, provide administrator credentials.
6. Specify the credentials of the backup account that the machine is assigned to.
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