Acronis Backup for VMware 9.0 User Manual

USER GUIDE

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Acronis patented technologies

Technologies, used in this product, are covered and protected by one or more U.S. Patent Numbers: 7,047,380; 7,275,139; 7,281,104; 7,318,135; 7,353,355; 7,366,859; 7,475,282; 7,603,533; 7,636,824; 7,650,473; 7,721,138; 7,779,221; 7,831,789; 7,886,120; 7,895,403; 7,934,064; 7,937,612; 7,949,635; 7,953,948; 7,979,690; 8,005,797; 8,051,044; 8,069,320; 8,073,815; 8,074,035; 8,145,607; 8,180,984; 8,225,133; 8,261,035; 8,296,264; 8,312,259; 8,347,137; 8,484,427; 8,645,748; 8,732,121 and patent pending applications.

Table of contents

1 Introducing Acronis Backup for VMware ...........................................................................7

2 Acronis Backup for VMware Overview ..............................................................................8

2.1 Acronis Backup for VMware Features ....................................................................................... 8

3 How Acronis Backup for VMware Works...........................................................................9

3.1 Virtual machines backup and restore ........................................................................................ 9

3.2 Backup archive structure ........................................................................................................... 9

3.2.1 Multiple files backup scheme (Legacy mode) ............................................................................................... 9

3.2.2 Single file backup scheme (Always Incremental mode) ............................................................................... 9

4 Installation of Acronis Backup for VMware ..................................................................... 11

4.1 Requirements ..........................................................................................................................11

4.1.1 Supported operating systems ...................................................................................................................... 11

4.1.2 System requirements .................................................................................................................................... 11

4.1.3 How to install VMware Tools ....................................................................................................................... 13

4.1.4 Privileges for VM backup and recovery ....................................................................................................... 13

4.2 Installation options ..................................................................................................................19

4.2.1 Installing Acronis Backup for VMware as Virtual Appliance on an ESX(i) host ......................................... 19

4.2.2 Installing Acronis Backup for VMware as Windows Agent ........................................................................ 21

4.2.3 Extracting installation files ............................................................................................................................ 22

4.2.4 Configuring ESX(i) host connection settings ................................................................................................ 23

4.2.5 Using a locally attached storage................................................................................................................... 23

4.3 Uninstalling Acronis Backup for VMware ................................................................................24

5 Getting started .............................................................................................................. 25

5.1 Dashboard Management .........................................................................................................26

5.2 Using Web Console ..................................................................................................................27

5.2.1 Ribbon tabs .................................................................................................................................................... 27

5.2.2 Logout link...................................................................................................................................................... 29

6 vCenter Integration ........................................................................................................ 30

7 Centralized Dashboard ................................................................................................... 33

8 Backup .......................................................................................................................... 34

8.1 Select VM(s) to back up ...........................................................................................................34

8.2 When to back up ......................................................................................................................35

8.3 Where to back up ....................................................................................................................36

8.4 How to back up ........................................................................................................................40

8.4.1 Application-Aware Backup Settings ............................................................................................................. 40

8.4.2 Backup validation .......................................................................................................................................... 41

8.4.3 Other settings ................................................................................................................................................ 41

8.4.4 Completing the Create backup task wizard................................................................................................. 41

8.5 Options.....................................................................................................................................42

8.5.1 Archive Protection ......................................................................................................................................... 42

8.5.2 Source Files Exclusion ................................................................................................................................... 42

8.5.3 Compression Level ........................................................................................................................................ 43

8.5.4 Error Handling................................................................................................................................................ 44

8.5.5 Disaster Recovery Plan .................................................................................................................................. 44

8.5.6 Notifications ................................................................................................................................................... 45

8.5.7 Additional Settings ........................................................................................................................................ 47

8.6 Managing created backup task ................................................................................................47

9 Replication .................................................................................................................... 48

9.1 New Replication Task ...............................................................................................................48

9.1.1 Select VM(s) for Replication ......................................................................................................................... 48

9.1.2 When to Replicate ......................................................................................................................................... 49

9.1.3 Select location and datastore for replica ..................................................................................................... 49

9.1.4 Replication task options ................................................................................................................................ 50

9.2 Managing replicated VMs ........................................................................................................51

9.2.1 Replicated VM Manager ............................................................................................................................... 51

9.2.2 Failover ........................................................................................................................................................... 52

9.2.3 Failback VM from Replica ............................................................................................................................. 52

9.2.4 Deleting Replica VM ...................................................................................................................................... 54

9.2.5 Permanent failover ....................................................................................................................................... 54

10 Recovery .................................................................................................................. 55

10.1 Restoring a Backup of Virtual Machines ..................................................................................55

10.1.1 Select VM(s) to restore ................................................................................................................................. 55

10.1.2 Where to restore ........................................................................................................................................... 56

10.1.3 How to restore............................................................................................................................................... 58

10.1.4 Options ........................................................................................................................................................... 59

10.1.5 Managing created restore task .................................................................................................................... 61

10.2 File Recovery ............................................................................................................................62

10.2.1 Select VM(s) to extract files from ................................................................................................................. 62

10.2.2 Explore Recovery Point ................................................................................................................................. 63

10.3 Microsoft Exchange Server Backup Extraction ........................................................................63

10.3.1 Extracting Databases ..................................................................................................................................... 64

10.3.2 Extracting Mailboxes ..................................................................................................................................... 65

10.3.3 Extracting Mailboxes content ....................................................................................................................... 67

10.4 Microsoft SQL Server Databases Extraction ............................................................................68

10.5 Microsoft SharePoint Server Data Extraction ..........................................................................69

11 Running VM from Backup ......................................................................................... 70

11.1 Select VM(s) to run from backup .............................................................................................70

11.2 Where the VM(s) will be run ...................................................................................................71

11.3 Additional Settings ...................................................................................................................72

11.4 Managing created “Run VM from Backup” activity .................................................................73

12 P2V Migration .......................................................................................................... 74

12.1 How to Perform a P2V Migration ............................................................................................74

13 Bare Metal Recovery of ESXi Hosts ........................................................................... 75

13.1 ESXi host configuration backup ...............................................................................................75

13.2 ESXi host configuration recovery .............................................................................................77

14 Managing Tasks ....................................................................................................... 80

14.1 Running a task ..........................................................................................................................80

14.2 Cancelling a task ......................................................................................................................81

14.3 Editing a task ............................................................................................................................81

14.4 Deleting a task .........................................................................................................................81

14.5 Viewing task logs .....................................................................................................................81

14.6 Viewing task details .................................................................................................................81

15 Managing Recovery Points ....................................................................................... 84

15.1 Adding a backup location.........................................................................................................85

15.2 Virtual Machines catalog .........................................................................................................86

15.3 Recovery Points list ..................................................................................................................86

15.4 Summary tab ............................................................................................................................87

15.5 Operations on selected items ..................................................................................................87

15.5.1 Restore ........................................................................................................................................................... 87

15.5.2 Exchange Recovery ....................................................................................................................................... 87

15.5.3 Run VM from backup .................................................................................................................................... 87

15.5.4 File recovery................................................................................................................................................... 88

15.5.5 Validate .......................................................................................................................................................... 88

15.5.6 Delete ............................................................................................................................................................. 88

16 Other Operations ..................................................................................................... 89

16.1 Validating backups ...................................................................................................................89

16.1.1 What to validate ............................................................................................................................................ 89

16.2 Managing mounted VM(s) .......................................................................................................90

16.2.1 Mounted VM(s) list ....................................................................................................................................... 90

16.2.2 Mounted VM(s) details ................................................................................................................................. 91

16.2.3 Unmounting VM(s) ........................................................................................................................................ 92

16.3 Managing logs ..........................................................................................................................92

16.3.1 Logs list ........................................................................................................................................................... 92

16.3.2 Clear logs ........................................................................................................................................................ 93

16.3.3 Log cleanup rules ........................................................................................................................................... 93

16.3.4 Save logs to file .............................................................................................................................................. 94

16.4 Managing licenses ....................................................................................................................94

16.4.1 Adding license ................................................................................................................................................ 95

16.4.2 Adding license failure .................................................................................................................................... 96

16.4.3 Removing license/ESX(i) host ....................................................................................................................... 96

16.4.4 Available Licenses .......................................................................................................................................... 97

16.5 Managing ESX(i) hosts ..............................................................................................................97

16.5.1 ESX(i) hosts list ............................................................................................................................................... 98

16.5.2 Adding ESX(i) host ......................................................................................................................................... 98

16.5.3 Adding an ESX(i) host which is a part of vCenter ........................................................................................ 99

16.5.4 Login credentials ........................................................................................................................................... 99

16.5.5 Removing ESX(i) host .................................................................................................................................. 100

16.6 Managing settings ..................................................................................................................101

16.6.1 Cloud Backup Subscription ......................................................................................................................... 101

16.6.2 Cloud Backup Proxy..................................................................................................................................... 101

16.6.3 Agent Password ........................................................................................................................................... 103

16.6.4 Export/Import Configuration ...................................................................................................................... 103

17 Best Practices ......................................................................................................... 106

17.1 Backing up virtual machines to a network share ...................................................................106

17.2 Restoring a backup of a virtual machine to a new location ..................................................106

17.3 File/folders recovery ..............................................................................................................107

18 Support ................................................................................................................. 108

18.1 Technical Support ..................................................................................................................108

18.2 Troubleshooting .....................................................................................................................108

19 Glossary ................................................................................................................. 109

1 Introducing Acronis Backup for VMware

Acronis believes that virtualization and transition to the cloud are not only a better way of doing computing, but also allow for achieving less downtimes and faster recoveries while reducing costs. Unfortunately, most of backup and recovery solutions are designed for physical systems and are either not good enough for virtual environments or do not allow for all of the benefits and savings that virtualization could potentially give.

Acronis is firmly committed to helping its customers and channel partners get most of virtualization, and intend to set a new standard of backup and recovery in virtualized environments through:

 Reducing IT operating and maintenance costs to help business performance by providing

technology that is easy to use and easy to implement.

 Minimizing overhead and getting most benefits from VMware vSphere environments by

providing a backup and recovery solution specially designed for virtualized environments.

 Minimize risk of data loss by storing backups offsite in Acronis Cloud Storage.

2 Acronis Backup for VMware Overview

Acronis Backup for VMware (former vmProtect 9) is a comprehensive backup and recovery solution designed for VMware vSphere™ environments. It enables organizations to perform an agent-less backup of entire ESX(i) virtual machines with the ability to recover entire machines or individual files and folders.

2.1 Acronis Backup for VMware Features

Using Acronis award-winning imaging technology, Acronis Backup for VMware creates an exact image (backup) of the virtual machine, including guest operating system, configuration files and applications, resource pool/vApp properties and datastore settings. It then provides you with the ability to recover this backup to either the original ESX(i) host or to a new one. The ability to start a virtual machine directly from a backup without performing an actual restore, making the VM operational in a few seconds after a failure, is one of the key new features.

Other new features include:

 An option to choose between virtual appliance or Windows-based installation.  Web-based easy-to-use user interface.  LAN-free backup with direct access to shared storage.  Instantly run a VM from a backup on an existing ESX(i) host for quick recovery.  New enhanced always incremental storage format for backups.  Simultaneously back up several virtual machines.  Support for vApp/resource pool settings backup/restore.  Change Block Tracking (CBT) support.  Disaster Recovery Plan.  Centralized Dashboard.

Main advantages of using Acronis Backup for VMware are:

1. Ease-of-use. Acronis Backup for VMware can be deployed either as virtual appliance or installed

on a Windows machine and is managed via brand new web-based interface. Given Acronis experience in designing intuitive GUIs and focused target on VMware – the interface allows starting right away without a need to investigate or read documentation, and avoids dangerous mistakes or misconfiguration.

2. More functionality. In addition to standard backup and restore features, Backup for VMware

includes unique functionality, such as: running virtual machine directly from backup; unlimited number of P2V conversions; backup to cloud-based Acronis Cloud Storage; industry-standard 256-bit encryption to protect backups.

3. Low Total Cost of Ownership (TCO). Backup for VMware is priced per CPU, and a list prices are

quite low. Virtual Appliance does not require a dedicated machine or Windows license to operate, plus a reliable and intuitive solution saves administrator’s time and management cost.

4. Safe investments by working with established vendor.

3 How Acronis Backup for VMware Works

3.1 Virtual machines backup and restore

As with a physical machine, your virtual machine (or several VMs as a whole virtual infrastructure) should also be protected. Once you have installed Acronis Backup for VMware agent, you can:

 Back up a virtual machine or multiple virtual machines residing on the server without having to

install additional software on each virtual machine.

 Recover a virtual machine to the same or another virtual machine residing on the same server or

on another virtualization server. The virtual machine configuration stored in a virtual machine backup and the virtual disks data will be restored to a new virtual machine.

A virtual machine can be online (running), offline (stopped), suspended, or switched between the three states during backup.

A virtual machine has to be offline (stopped) during the recovery to this machine. The machine will be automatically stopped before recovery. You can opt for manual stopping of machines.

The detailed information can be found in the “Creating a backup of virtual machines” (p. 34) and “Restoring a backup of virtual machines” sections (p. 55).

3.2 Backup archive structure

Acronis Backup for VMware allows you to create the backup of virtual machines by using one of the two backup archive schemes: Multiple files backup scheme (Legacy mode) or Single file backup scheme (Always Incremental mode).

In Acronis Backup for VMware, the Single file backup scheme is set as the default.

3.2.1 Multiple files backup scheme (Legacy mode)

With this scheme, the data for each backup is stored in a separate archive file (.tib extension). A full backup is created at the first launch. The following backups are performed according to the incremental method.

Set up the backup retention rules and specify the appropriate settings. The outdated backups, i.e. backups older than the designated number of days (defined by the retention rules) are deleted dynamically in compliance with the following procedure:

Note that it is not possible to delete a backup which has dependencies. For example, if you have a full backup plus a set of incremental backups, you cannot simply delete the full backup. If you do, the incremental backups will not be recoverable. The backups which become subject to deletion (according to the retention rules) will not be deleted until all the dependent backups also become deletable. This limitation can be overcome by utilizing the Always Incremental backup mode.

3.2.2 Single file backup scheme (Always Incremental mode)

Usually, backups are kept only for a certain time period (retention time) or there is a policy to keep only the last X backups in the backup chain. Backup archives are managed on a daily, weekly, etc. basis. The main limitation of the Legacy mode backup archive is that you cannot delete a random

backup from the backup chain since it may have dependencies on it from subsequent backups. This is where Always Incremental backup archive can help.

Always Incremental mode uses a new generation archive format which may contain several backups from a number of virtual machines. After the first full backup, all other backups are saved to this archive in incremental mode. Physically all data is located inside one file as opposed to the Legacy archive format where each backup is stored in a separate .tib file. Therefore, unlike the Legacy mode archive, it is possible to delete a random backup from Always Incremental archive even if it has dependencies.

When a certain backup expires due to the pre-defined retention rules (for example to “delete the

backups if they are older than 2 days”), the backup algorithm just marks these outdated backup blocks as “free” ones.

The blocks of expired backups with dependencies (which are needed to restore the newer backups)

are not marked as “free” to ensure the archive consistency. Everyday, the archive should contain

data that is not older than two days in order to restore the backup (retention time). This is the basic rule of the Always Incremental archive. All excessive data in the archive is marked for deletion, i.e. as

“free” space. The initial archive still occupies the same space on the storage as before, however all

newer backups will be written to the “free” blocks first, and only if all the “free” blocks are filled, the total size of the archive will be increased.

This approach allows keeping the archive size as small as possible and prevents it from excessive growing. Also, the implementation of this backup scheme significantly saves time and resources for

managing the backups inside the archive because the “free” blocks marking is almost an instant

operation. Thus, the limitations of the Legacy archive mode are no longer true for Always Incremental archive.

The Always Incremental archive total size includes the size of the “used” blocks and the size of the “free” blocks. Usually, the size of the Always Incremental archive does not grow indefinitely and stays

within the total size of the backups you want to keep.

4 Installation of Acronis Backup for VMware

Edition name

Memory (above the OS and running applications)

Disk space required during installation or update

Disk space occupied by the component(s)

Backup for VMware

80 MB

1 GB

500 MB

4.1 Requirements

4.1.1 Supported operating systems

Acronis Backup for VMware supports the following operating systems:

 Windows XP Professional SP2 (x64), SP3 (x86).  Windows Server 2003, 2003 R2 - the Standard, Enterprise, Small Business Server editions (x86,

x64).

 Windows Vista - all editions (x86, x64).  Windows 7 - all editions (x86, x64).  Windows 8, 8.1.  Windows Server 2008 - the Standard, Enterprise, Foundation editions (x86, x64).  Windows Small Business Server 2008.  Windows Server 2008 R2 - the Standard, Enterprise, Datacenter, Foundation editions.  Windows Small Business Server 2011.  Windows Server 2012, 2012 R2.

4.1.2 System requirements

System requirements (Installation)

The components installed in Windows:

To perform each task (Backup, Restore, RunVM, Validate, etc.) the Agent needs about 100 MB of memory. Acronis Backup for VMware could perform parallel tasks (such as parallel backup tasks, etc) of up to 5 tasks at a time. If more than 5 tasks are run simultaneously, the Agent will process only the first 5 tasks, while the other tasks will remain in the queue with the “waiting” status.

Also, note that Acronis Backup for VMware reserves and always uses the following system TCP ports: 111 (sunrpc), 9000 (WCS), 764 (nfs_server), 9876 (Remote Agent Service), and UDP port: 2049 (nfs).

Supported vSphere environments

Here is a list of supported environments for Acronis Backup for VMware:

 VMware vSphere (Virtual Infrastructure).  Server types: ESX and ESXi.  Versions: 4.0*, 4.1, 5.0, 5.1, 5.5, 6.0.  Editions/Licenses.

 VMware vSphere Standard (Hot-add backup mode is supported on vSphere 5.0+ only).  VMware vSphere Advanced.

 VMware vSphere Enterprise.  VMware vSphere Enterprise Plus.  VMware vSphere Essentials (Hot-add backup mode is supported on vSphere 5.0+ only).  VMware vSphere Essentials Plus (Hot-add backup mode is supported on vSphere 5.0+ only).

VMware vSphere Hypervisor (Free ESXi) is NOT supported.

(*) ESX(i) version 4.0 environment is supported with exceptions, for example, Exchange Server Backup Extraction (p. 63) and ESXi configuration backup (p. 75) features are not supported.

System requirements for backed up virtual machines

Supported versions of Microsoft Exchange: MS Exchange Server 2003 SP2+, MS Exchange Server 2007, MS Exchange Server 2010, MS Exchange Server 2013 (backup and restore of databases ONLY). Extracting MS Exchange databases located on Windows dynamic disks (LDM) is NOT supported.

Supported versions of Microsoft SQL: MS SQL Server 2005, MS SQL Server 2008, MS SQL Server 2012.

Supported versions of Microsoft SharePoint: MS Windows SharePoint Services 3.0 SP2, MS Office SharePoint Server 2007 SP2, MS SharePoint Foundation 2010 SP1, MS SharePoint Server 2010 SP1, MS SharePoint 2013 Technical Preview.

Acronis Backup for VMware supports the following file systems for the backed up virtual machines: NTFS/FAT16/FAT32/ext2/ext3/ext4/ReFS. For other VM file systems sector level backup mode is used, which means that granular recovery from such archives is not possible (only entire VMs can be restored). An example of unsupported file systems are Linux LVM volumes (or Windows Dynamic Disks). They are backed up in sector-by-sector mode.

Please, note, that the following environments for the backup/restore operations are NOT supported:

 RDM disks (Raw Device Mapping).  Fault tolerance VMs.

Also, independent virtual drives CANNOT be backed up when the virtual machine is turned on. Please, power off such VMs before their back up.

System requirements for web console

For the smooth operation of the Acronis Backup for VMware Web Console, you should have one of the following versions of your web browser:

 Mozilla Firefox 3.6 or higher.  Internet Explorer 7.0 or higher.  Opera 10.0 or higher.  Safari 5.0 or higher.  Google Chrome 10.0 or higher.

For proper Web Console operation with IE 8, please, check your internet settings. Tools -> Internet Options -> Security tab -> Internet -> Security level shoud not be set to “High”. Level of privacy at

the Privacy tab should be set to “Medium High” or lower.

For proper Web Console operation with IE 9, please, check your internet settings. Tools -> Internet Options -> Advanced -> “Do not save encrypted pages to disk” option must be cleared. Otherwise the File Recovery feature will not function properly.

4.1.3 How to install VMware Tools

Operation

Object

Privilege

Back up a VM

Recover to a new VM

Recover to an existing VM

VA deployment

Run VM from backup

Replication

vCenter Integration

Application- aware backup

Failover

Failback

Recovery of Application- aware data

Datastore

Allocate space

+ + + + +

+ + +

Browse datastore

+ + + + +

+ + + +

Configure datastore

+ + + + +

+ + + +

Low level file operations

+ +

+ + + +

Remove datastore

Acronis Backup for VMware requires the installation of VMware Tools inside the virtual machines that you plan to back up. This is necessary to support proper quiescence of the file system (utilize VSS support) and to enable files/folders exclusions capability. To install the VMware Tools:

 Run the VMware Infrastructure/vSphere Client.  Connect to the ESX(i) server.  Select the virtual machine and run the guest operating system.  Right click the virtual machine and select Guest -> Install/Upgrade VMware Tools.  Follow the onscreen instructions.

Note that the Run VM from backup feature requires VMkernel networking to be configured on the ESX(i) server. This can be done in vSphere client by going to Configuration -> Networking and adding VMkernel connection type to the vSwitch properties.

4.1.4 Privileges for VM backup and recovery

Once Acronis Backup for VMware Agent is installed on a Windows machine or deployed to an ESX(i) host, the first thing you do is the configuration of ESX(i) hosts/vCenter which will be managed by this Agent. The scope of available operations depends on the privileges a user (that you have specified while adding a ESX(i) host/vCenter in Backup for VMware Agent web console: Configure -> ESX(i) Hosts) has on the vCenter Server. Only those actions are available that the user has permission to perform. The below tables contain the privileges required for backup and recovery of ESX(i) virtual machines and, additionally, for virtual appliance deployment.

Privileges on vCenter Server or ESX(i) host

Outlined in the below table are the privileges a vCenter Server user must have to perform operations on all the vCenter hosts and clusters.

To enable a user to operate on a specific ESX host only, assign the user the same privileges on the host. In addition, the Global -> Licenses privilege is required to be able to back up virtual machines of a specific ESX host.

Remove files

Rename datastore

Update VM files

+ +

Extension

Unregister Extension

Update Extension

Global

Licenses

+ + + +

Host -> Configuration

Storage partition configuration

VM autostart configuration

Host -> Local operations

Create VM

Delete VM

Reconfigure VM

Network

Assign network

+ + + + +

+ + +

Configure

Move network

Resource

Apply recommendation s

Assign vApp to resource pool

Assign VM to resource pool

+ + + + +

Create resource pool

Modify resource pool

Move resource pool

Remove resource pool

Rename resource pool

Task

Create task

Update task

vApp

Add virtual machine

+ +

Assign resource pool

Assign vApp

Create

+ +

Import

Power off

Power on

Rename

vApp application configuration

vApp instance configuration

vApp managedBy configuration

vApp resource configuration

View OVF Environment

Virtual machine -> Configuration

Add existing disk

+ + + +

+ + +

Add new disk

+ + + + +

+ + +

Add or remove device

+ + + + +

+ + +

Advanced

+ + + +

Change CPU count

Change resource

Disk change tracking

Disk lease

+ + +

Display connection settings

Extend virtual disk

Memory

Modify device settings

Query Fault Tolerance compatibility

Query unowned files

Remove disk

+ + +

Rename

Reset Guest Information

Set annotation

Settings

+ + +

Unlock VM

Virtual machine -> Guest operations

Guest operations modifications

Guest operation program execution

Guest operation queries

Virtual machine -> Interaction

Acquire guest control ticket

+ + + + + +

Backup operation on VM

Configure CD media

Configure floppy media

Console interaction

Device connection

Power off

+ + +

Power on

+ + +

Reset Suspend

Virtual machine -> Inventory

Create from existing

Create new

+ + +

Move

Remove

+ + +

Unregister

Virtual machine -> Provisioning

Allow disk access

+ +

+ + +

Allow read-only disk access

Allow virtual machine download

+ + + +

Allow virtual machine files upload

Create template from virtual machine

Customize

Modify customization specification

Promote disks

Read customization specifications

Virtual machine -> State

Create snapshot

+ + + +

+ + +

Remove snapshot

+ + + +

+ + +

The roles privileges can be configured via the vSphere Client connected to a ESX(i) host/vCenter from Administration -> Roles. After that you can assign the specific user for connection to vCenter with particular role from Permissions tab, as shown in the pictures below.

4.2 Installation options

The very first thing you have to do is to install Acronis Backup for VMware software, configure your ESX(i) host connection settings and set up your access credentials to Acronis Backup for VMware web console.

When you run your Acronis Backup for VMware installation package, the installation menu appears. Acronis Backup for VMware has three main installation options:

 Install Acronis Backup for VMware as Virtual Appliance on an ESX(i) host.  Install Acronis Backup for VMware as Windows Agent.  Extract installation files.

The first option allows you to install the software on a remote ESX(i) host (see Installing Acronis Backup for VMware as Virtual Appliance on an ESX(i) Host (p. 19)).

The second option allows you to install Acronis Backup for VMware software on your local PC (see Installing Acronis Backup for VMware as Windows Agent (p. 21)).

The third option allows you to extract the installation files (see Extracting installation files (p. 22)) and perform either Acronis Backup for VMware remote deployment or local installation manually with the help of standard installation tools. You can always choose this option, if you would need to manage or troubleshoot your Virtual Appliance / Windows Agent installation without the default installer, or if you would need to install only a certain component without carrying out the full installation procedure.

There are several reasons why Acronis Backup for VMware Virtual Appliance deployment to an ESX(i) host is preferable over Acronis Backup for VMware Windows Agent installation. These reasons are:

1. Your backups will be LAN-free without additional setup effort (you don’t have to connect the

FC/iSCSI storage to the Windows machine where you run the Agent).

2. The hotadd method used by Virtual Appliance (attaching virtual drives to Virtual Appliance during

backup) is usually fastest possible to get access to the VM data for reading.

3. Virtual Appliance is free from possible software compatibility issues (such as 3rd party NFS

servers or other services which may block the ports).

4. It is easier to maintain Virtual Appliance and you don’t have to have a dedicated Windows

machine for it. Surely it is a better choice if your infrastructure is fully virtualized.

5. Virtual Appliance is easier and faster to install.

The disadvantage of Virtual Appliance is that the backup will consume CPU and memory resources from the ESX(i) host, which may be a problem for highly loaded environments. In this case, if you have a physical computer available to be used as a console for managing all Backup for VMware functionality, you can choose to install the Backup for VMware Windows Agent locally.

4.2.1 Installing Acronis Backup for VMware as Virtual Appliance on

an ESX(i) host

Acronis Backup for VMware software could be installed directly on an ESX(i) host. The process of remote installation of Acronis Backup for VMware Virtual Appliance to an ESX(i) host is called deployment. The software for running all necessary Acronis services will be installed on a separate small virtual machine under a specially customized OS (small Linux distribution).

1. First, read the Acronis Backup for VMware license agreement, select the acceptance check box

and then click Next.

2. Specify the desired ESX(i) server or vCenter access credentials: IP address or hostname, your user

name and access password. When you click Next, the installer will automatically check the connection and go through the authorization procedure.

3. Then the installer will check for previous versions of Acronis Backup for VMware or any other

Acronis software on the specified ESX(i) server. If you already have the Acronis Virtual Appliance set up there and it is outdated, then the installer would prompt you to update it to the latest version or create the new Virtual Appliance.

4. Set your Appliance (VM) name, choose the ESX(i) host and datastore as a target for deploying the

Acronis Backup for VMware software. You can change the Appliance name or keep the default one. The Appliance name should be unique within the ESX(i) host. If you set the vCenter and its credentials on the previous installation step, you have to choose one of the ESX(i) hosts contained in that vCenter from the respective drop-down list. Otherwise, there will be no choice and you will see your direct ESX(i) host.

Then, select the datastore on that specific ESX(i). If the space on that datastore is not enough for installation, you will get the warning suggesting that you free up some space on the selected datastore or choose another one. There can be only one unique Virtual Appliance with the specified name on the specified datastore. If the Appliance name already exists there, you will have to change either your Appliance name or the datastore.

If you specify the vCenter on this step, you can select to Enable vCenter integration with the respective check box.

You can optionally select the Automatically start up the Virtual Appliance after ESXi host reboot check box.

5. Provide the information on the network settings for your Virtual Appliance. This step contains

standard network settings like IP address, subnet mask, default gateway, DNS server settings, etc. You can also let the appliance acquire the network settings automatically, which is the default option.

6. The next step prompts you to accept or ignore your participation in the Acronis Customer

Experience Program.

7. After going through all the required steps of the installation wizard, you will finally see the

summary information of the deployment operations to be performed – components to be installed, required space, account information and chosen destination (host and datastore).

Then the Acronis Backup for VMware installer deploys the Virtual Appliance software. You will see the progress bar with the current installation step indicated. After the deployment is finished successfully, the appliance is started automatically. Please, wait until the whole process is completed and everything is checked. This may take several minutes.

If the installation process finished successfully and all Acronis Backup for VMware components were

successfully deployed, you will get the “Deployment has been completed” page. Here, select the

check box if you wish to run the Acronis Backup for VMware Web Console (it will be opened in the default Internet browser) to connect to your newly deployed Acronis Backup for VMware Virtual Appliance. Then click Close. The default login:password for the Acronis Backup for VMware Web Console is admin:root. NOTE: it is highly recommended to change the password after first login at Configure -> Agent Password page (for more information refer to Managing Agent Password section (p. 103)). With default credentials the login is performed automatically. If you've changed the Agent Password configuration, then you'll get the default login screen upon connection to the Web Console.

If there is any problem, the Virtual Appliance (parts of it which have already been deployed during

the installation) will be removed from ESX(i) automatically. You will get the “Failed to install Backup for VMware components” page. Here, you can see the summary information on the installed and

failed to install components. Show log link opens up a pop-up with the detailed information, and Troubleshoot link opens the online page with the particular error description on the Acronis

Knowledge Base website at http://kb.acronis.com. If you still cannot find the answer on how to solve this problem, please, contact the Acronis support team (p. 108).

4.2.2 Installing Acronis Backup for VMware as Windows Agent

If your production ESX(i) hosts are so heavily loaded that running the virtual appliances is not desirable, consider installing Acronis Backup for VMware Windows Agent on a physical machine outside the ESX(i) infrastructure.

If your ESX(i) uses a SAN attached storage, install the agent on a machine connected to the same SAN. The agent will back up the virtual machines directly from the storage rather than via the ESX(i) host and LAN. This capability is called a LAN-free backup.

The diagram below illustrates a LAN-based and a LAN-free backup. LAN-free access to virtual machines is available if you have a fibre channel (FC) or iSCSI Storage Area Network. To completely eliminate transferring the backed up data via LAN, store the backups on a local disk of the agent's machine or on a SAN attached storage.

Acronis Backup for VMware Windows Agent can be installed on any machine that runs Windows and meets the system requirements. Here is a brief description of the steps you need to go through in order to complete your Windows Agent installation.

1. First, read the Acronis Backup for VMware license agreement, select the acceptance check box

and then click Next.

2. Specify credentials for the Acronis services. The Acronis Managed Machine Service component

(responsible for the core functionality of Acronis Backup for VMware) runs as a service. Specify the account under which the component's service will run after the installation (this account will

be automatically granted with “Log on as service” permissions on the machine). Here you should provide the credentials of any Windows user which has “Log on locally” permissions on the machine with the Agent installed. Typically, this can be any user account from “Administrators”, “Power Users” or “Users” group. Set the HTTPs port, e.g. the default 9877 port. For access to

Acronis web console page after Acronis Backup for VMware Agent is installed, open your web browser and enter “https://myserver:port” in the browser address bar.

Note that in order to successfully connect to your installed Agent through the browser (web console), the name of your local PC where Acronis Backup for VMware is installed should not contain an underscore (_) symbol. You should provide the credentials of any user with Administrator privileges on the machine.

3. Select the way you want your components to be installed, i.e. specify the location where to

install the software. The default destination for installing Acronis Backup for VMware is the C:\Program Files\Acronis or C:\Program Files (x86)\Acronis folder. You can change the destination by typing in a new folder name or selecting it by browsing. If the folder does not exist, it will be automatically created in the process of installation. The Disk usage button shows the available disk space for the different volumes on your PC and helps you to choose the target disk

for installation. If there is not enough free space on the selected volume, you’ll be prompted to

free up the required space or select another volume. Upon specifying the desired destination, click Next.

4. Please, read the information about the Acronis Customer Experience Program, choose if you

want to participate in it or not, and then click Next. The main purpose of ACEP is to help us collect user statistics in order to improve our software functionality, customer service and customer experience.

5. After going through all the required installation wizard steps, you will finally see the summary

information of the install operations to be performed, components to be installed, required space, account information and chosen destination.

6. Click Install to start the process. You will see the Acronis Backup for VMware installation progress

bar. During installation, Windows Firewall may prompt you to unblock TCP/IP ports. This is required for the appliance to operate properly. To unblock, in the opened Windows Firewall dialog box click the Unblock button. Please, wait until the installation is finished. It may take several minutes.

If the installation process finished successfully and all Acronis Backup for VMware components were successfully installed, you will get the “Installation has completed” page. Here select the check box if you wish to run Acronis Backup for VMware Web Console and click Close.

If the installation process fails and all or some of the Acronis Backup for VMware components for any

reason could not be successfully installed, you will get the “Failed to install Backup for VMware components” page. Here you can see the summary information on the installed and failed to install

components. Show log link opens up a pop-up window with the detailed information, and Troubleshoot link opens the online page with the particular error description on the Acronis

Knowledge Base website at http://kb.acronis.com. If you still cannot find the answer how to solve this problem, please contact the Acronis support team (p. 108).

4.2.3 Extracting installation files

Acronis Backup for VMware installation package provides you with the option to extract the installation files on your PC to be executed manually and to be installed by the standard tools.

Click the Extract installation files of the Acronis Backup for VMware installation main menu. Select the desired components to be saved as separate installation files on your PC:

 AcronisESXAppliance.ovf and two .vmdk files – installation files for Acronis Virtual Appliance.  vmProtectAgent.msi – the main installation file for Acronis Backup for VMware Windows Agent.  vmProtectBackupAgent.msi – installation file for Acronis Backup for VMware Backup Agent. This

Agent might be installed inside the guest OS where User Account Control (UAC) is enabled. It is meant to overcome the UAC limitations to allow the Backup for VMware Backup options. Upon installation the Acronis Backup for VMware Backup Agent service provides the communication channel with Acronis Backup for VMware Agent.

Specify the location you want to extract your files to, and then click Extract. The Disk usage button shows the available space for the different volumes on your PC and helps you to choose the destination disk for the files extraction.

Close the dialog when the extraction process is completed.

4.2.4 Configuring ESX(i) host connection settings

For detailed information on setting and configuring your ESX(i) host connection credentials, please refer to Managing ESX(i) hosts (p. 97) section.

4.2.5 Using a locally attached storage

You can attach an additional disk to an Agent for ESX(i) (Virtual Appliance) so the agent can back up to this locally attached storage. Such backup is normally faster than backup via LAN and it does not consume the network bandwidth. We recommend using this method when a single virtual appliance manages the entire virtual environment residing in a SAN attached storage.

You can add the storage to an already working agent or when importing the agent from an OVF template.

To attach a storage to an already working agent

1. In VMware vSphere inventory, right click the Agent for ESX(i) (Virtual Appliance).

2. Add the disk by editing the settings of the virtual machine. The disk size must be at least 10 GB.

The maximum supported locally attached storage size is 2 TB.

Be careful when adding an already existing disk. Once the storage is created, all data previously contained on this disk will be lost.

3. Go to the virtual appliance console. The Create storage link is available at the bottom of the

screen. If it is not, click Refresh.

4. Click the Create storage link, select the disk and specify a label for it.

Details. The label length is limited to 16 characters due to file system restrictions.

To select a locally attached storage as a backup destination

When creating a backup task expand the Local Folders item and choose the locally attached storage drive, for example D:\.

The same procedure applies to File recovery and other operations with the backups.

4.3 Uninstalling Acronis Backup for VMware

To uninstall Acronis Backup for VMware Windows Agent, use the default Add or Remove Programs tool of Windows.

To uninstall Acronis Backup for VMware Virtual Appliance, you have to manually remove the VM with the virtual appliance from the ESX(i) host with your VMware vSphere client.

5 Getting started

Once you installed the Acronis Backup for VMware or deployed your Acronis Backup for VMware Virtual Appliance, you can run the Acronis Backup for VMware Web Console. The Web Console will be opened in the default Internet browser.

Note that the Acronis Backup for VMware web server (installed on the Agent side) which provides the user interface uses self-signed certificates. As a result, you may receive the “There is a problem with this website’s security certificate” error message when connecting to Acronis Agent via your Internet Browser. To avoid this message, you should add this self-signed certificate to the list of trusted certificates. The exact instructions depend on the type of Internet browser you are using. You can refer to your browser’s help for further information.

Certificate error message

Once the Web Console opens in the Internet browser, you will get a login screen where you need to provide user credentials for Acronis Backup for VMware. In case of Virtual Appliance-based installation, the default login:password is admin:root. In case of Windows Agent-based installation,

you should provide the credentials of any Windows user who has “Administrator” privileges on the machine with the Agent installed. The user should also be granted with “Log on locally”, “Access this computer from the network” and “Log on as a batch job” privileges. These privileges can be checked

from Start -> Run -> secpolmsc -> Security Settings -> Local Policies -> User Rights Assignment.

After logging in the Acronis Backup for VMware you will see a welcome screen with the Dashbord's Quick Start. The three buttons of this section will give you a hint of what to start with:

 First of all, to be able to perform the first backup task of a Virtual Machines, you have to go to

the ESX(i) Host section (p. 97) and specify the IP address / hostname and credentials for the vCenter or individual ESX(i) host where these machines are running.

 Setting up an ESX(i) host will not bind the licenses to it automatically. Therefore, you have to

follow to the Licenses page (p. 94) to set up your licenses.

 After setting up your ESX(i) hosts and licenses, you can run the New backup task wizard (p. 34),

which will guide you through all the steps of the backup process.

5.1 Dashboard Management

After installing and running Acronis Backup for VMware (i.e. connecting to Acronis Backup for VMware component via web-based console), the default dashboard screen appears. Initially the dashboard contains 2 sections: the Quick Start section and the Virtual Machines section, which presents general information about your vCenter, ESX(i) hosts, the number of machines managed on the ESX(i) hosts and the number of mounted virtual machines. The Dashboard view will be changed from the initial (Quick Start) view after there is a backup task created. As a result of this change, the Quick Start section will disappear and the additional sections (described below) will be added.

The main workspace area of the Acronis Backup for VMware dashboard shows an overview of all currently running tasks or the last finished task details if there are no running tasks. The dashboard is designed to be the most user-friendly environment for presenting summary information about the current status of your backup, restore and other tasks. It does so by using color-coding for successful and failed tasks. As the dashboard outlines all actions you can perform with Acronis Backup for VMware, it presents a very useful tool for a quick operational decision making.

You can switch to the dashboard by clicking the main Acronis Backup for VMware logo in the top left corner, or by clicking the Home button in the main menu. Any group on the dashboard, except Alerts, can be hidden into a tray with the respective minimize icon.

Tasks

The Tasks section presents summary information about the current tasks that are running or about the last completed task when there are no tasks running. The progress bar shows the completed percentage of the backup/restore tasks, task name, starting time, remaining time and current speed. From the dashboard Tasks block, you can directly open the task log, stop the task or switch to the Tasks (View -> Tasks) page.

Task Statistics

The Task Statistics section shows summary information about the backup/restore tasks executions. The information on a diagram is presented visually for quick and easy perception and analysis. The successful tasks are marked green. The failed tasks are marked red. The tasks finished with warnings are marked yellow. You can see the tasks percentages and get the detailed statistics for a certain date by pointing at the respective diagram. Also you can change the statistics view by clicking Hourly, Daily or Weekly.

Virtual Machines

The Virtual Machines section shows the hosts and clusters (vCenter) names and gives the total number of VMs running on the managed ESX(i) host(s) as well as the number of mounted virtual machines (see the Mounted VMs (p. 90) section).

Locations

The Locations section shows the total statistics for your backup locations status. It shows the Total backups number, information about the Occupied space, space Occupied by others, and Free space (both in megabytes/gigabytes and percentages). Occupied space is the space occupied by Acronis backups. Occupied by others is the space occupied by the data which is not a backup archive. The Free space statistics is available only for locations which support the retrieval of its value (for example there will be no such field for FTP locations). Also, from the Locations section you can switch directly to the Recovery Points view by clicking the link below.

5.2 Using Web Console

5.2.1 Ribbon tabs

The ribbon menu on the top of the screen allows for managing of the software and performing all of the operational functions. The basic Acronis Backup for VMware functions available through the top menu are described in the following sections below.

There are 3 main tabs in the Acronis Backup for VMware ribbon menu: Actions tab, View tab and Configure tab. The fourth additional Acronis tab appears dynamically depending on the current user-selected View or Configure operation.

Dashboard view

The Home button which always appears on the ribbon bar leads to the Dashboard view. The Dashboard configuration is described in the “Dashboard management” section (p. 26).

1) Actions tab

The first Actions tab contains the basic functions of Acronis Backup for VMware and allows for starting of the following basic tasks.

a. Backup task

This is the Backup button which runs the New Backup Task wizard. The wizard settings are described in the “Backup” section (p. 34).

b. Replication task

This is the Replication button which runs the New Replication Task wizard. The wizard settings are described in the “New Replication Task” section (p. 48).

c. Recovery tasks

This is the drop-down menu with Restore tasks. The Entire VM button runs the New Restore Task wizard. The Files and Folders button runs the File recovery wizard. Microsoft Exchange server, Microsoft SQL server and Microsoft SharePoint Server Data buttons run the respective extract wizards. The wizards and their settings are described in the “Recovery” section (p. 55).

d. Run VM from backup task

This is the Run VM from backup button which activates the run VM from backup task wizard. The wizard settings are described in the “Running VM from backup” section (p. 70).

e. Validation task

This is the Validate button which starts the new validation task. The task is described in the

“Validating backup” section (p. 89).

f. ESXi Configuration Backup task

This is the ESXi Configuration Backup button which runs the New ESXi Backup Task wizard. The wizard settings are described in the “Bare Metal Recovery of ESX(i) Hosts” section (p. 75).

2) View tab

The second View tab contains the basic data views of Acronis Backup for VMware and allows quick navigation and switching between these basic views.

a. Tasks view

This is the link to the Tasks view. The Tasks management is described in the “Managing tasks” section (p. 80).

b. Recovery Points view

This is the link to the Recovery Points view. The Recovery Points management is described in the

“Managing recovery points” section (p. 84).

c. Replicas view

This is the link to the Replicas view. The Replicated VM management is described in the “Managing replicated VMs” section (p. 51).

d. Mounted VM(s) view

This is the link to Mounted VM(s) view. The Mounted virtual machines management is described in the “Managing mounted VMs” section (p. 90).

e. Show Logs view

This is the link to the Show Logs view. The Logs management is described in the “Managing logs” section (p. 92).

3) Configure tab

The third Configure tab contains the basic tools for Acronis Backup for VMware configuration and allows you to specify the default settings for the basic backup/restore operations as well as other settings.

a. ESX(i) Hosts

This is the link to the ESX(i) hosts management page. Managing ESX(i) hosts is described in the

“Managing ESX(i) hosts” section (p. 97).

b. Licenses

This is the link to the Licenses management page. Managing licenses is described in the “Managing licenses” section (p. 94).

c. Settings

The Agent Settings page contains Acronis Cloud backup subscription settings, Acronis Cloud backup proxy settings, Agent Password settings and Export/Import configuration settings.

Also there are two buttons with the default Backup settings and Restore settings on the Configure tab. Click the Backup settings or Restore settings button to open the backup/restore settings page where you can set up the defaults for all the backup/restore tasks. These backup/restore settings, as well as other settings, are described in detail in the “Managing settings” section (p. 101).

4) Backup for VMware dynamic tab

This is the dynamic tab which appears in the ribbon and changes depending on the currenty selected action of the View tab. This dynamic tab shows the buttons which are specific to the current View tab actions.

a. View -> Recovery Points

When the Recovery Points view is selected, the Recovery Points tab appears in the ribbon menu. The Recovery Points management page is described in the “Managing recovery points” section (p.

84).

b. View -> Replicas

When the Replicas view is selected, the Replicas tab appears in the ribbon menu. The Replicas management page is described in the “Managing replicas” section (p. 48).

c. View -> Mounted VM(s)

When the Mounted VM(s) view is selected, the Mounted VM(s) tab appears in the ribbon menu. The Mounted VM(s) page is described in the “Managing mounted VMs” section (p. 90).

d. View -> Show Logs

When the Show Logs view is selected, the Logs tab appears in the ribbon menu. The Logs management page is described in the “Managing logs” section (p. 92).

5.2.2 Logout link

In the top right corner of Acronis Backup for VMware you can see your current user name and the Logout button to exit the program or reenter it with another user name.

6 vCenter Integration

The main tool for managing the vSphere virtual infrastructure is the VMware vSphere client. Although the VMware vSphere client does not provide native backup/restore functionality, it's not always convenient to run another tool to manage these important operations. Acronis Backup for VMware introduces vCenter integration which allows for basic backup and restore functionality directly from the VMware vSphere client without having to run Acronis Backup for VMware Web interface. The vCenter integration affects only thick VMware vSphere Client, i.e. you won't get Acronis Backup for VMware functionality in the VMware vSphere Web Client.

Integration with vCenter is only possible if there is a vCenter registered in Acronis Backup for VMware Agent. Without a registered vCenter, such integration is not possible. Also, integration is automatically disabled when a vCenter is removed from the Backup for VMware Agent configuration.

Acronis Backup for VMware integration with vCenter can be manually enabled and disabled from both Backup for VMware Web interface and vCenter plug-in manager. In order to enable vCenter integration, go to the Configure -> ESX(i) Hosts and select the Enable vCenter Integration check box when adding a new vCenter, or click the Enable vCenter Integration button. To disable the function, click Disable vCenter Integration. The Acronis Backup for VMware login screen shows the IP address of the Agent where integration was enabled.

The integration is available under Inventory -> Solutions and Applications -> Acronis Backup for

VMware.0 for vSphere clients connected to vCenter.

How vCenter integration works

vCenter integration allows you to create backup, restore, replication, etc. tasks and view their progress directly within the VMware vSphere interface.

Select any Virtual Machine, vApp/Resource Pool or ESX(i) host/Cluster in the VMware vSphere tree list. Right-click on the selected item to open the context menu. The context menu contains the Acronis Backup for VMware Backup and Acronis Backup for VMware Restore options. Choosing one

+ 87 hidden pages

Acronis Backup for VMware 9.0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Introducing Acronis Backup for VMware

2 Acronis Backup for VMware Overview

2.1 Acronis Backup for VMware Features

3 How Acronis Backup for VMware Works

3.1 Virtual machines backup and restore

3.2 Backup archive structure

3.2.1 Multiple files backup scheme (Legacy mode)

3.2.2 Single file backup scheme (Always Incremental mode)

4 Installation of Acronis Backup for VMware

4.1 Requirements

4.1.1 Supported operating systems

4.1.2 System requirements

4.1.3 How to install VMware Tools

4.1.4 Privileges for VM backup and recovery

4.2 Installation options

4.2.2 Installing Acronis Backup for VMware as Windows Agent

4.2.3 Extracting installation files

4.2.4 Configuring ESX(i) host connection settings

4.2.5 Using a locally attached storage

4.3 Uninstalling Acronis Backup for VMware

5 Getting started

5.1 Dashboard Management

5.2 Using Web Console

5.2.1 Ribbon tabs

5.2.2 Logout link

6 vCenter Integration