Acer Aspire R3700 User Manual

Acer

Aspire R3700

Service Guide

PRINTED IN TAIWAN

Revision History

Please refer to the table below for the updates made on this service guide.

Date Chapter Updates

ii

Copyright

Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iii

Disclaimer

The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the

contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

iv

Conventions

The following conventions are used in this manual:

SCREEN
MESSAGES

NOTE Gives additional information related to the current topic.

WARNING Alerts you to any physical risk or system damage that might result from doing

CAUTION Gives precautionary measures to avoid possible hardware or software

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

Denotes actual messages that appear on screen.

or not doing specific actions.

problems.

procedures.

v

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vi

Table of Contents

System Tour 1

Features 1
Block Diagram 4
System Components 5

Front Panel 5

Rear Panel 6
Hardware Specifications and Configurations 7
Power Management Function(ACPI support function) 10

System Utilities 11

CMOS Setup Utility 11

Entering CMOS setup 12

Navigating Through the Setup Utility 12

Setup Utility Menus 13

System Disassembly 27

Disassembly Requirements 27
Pre-disassembly Procedure 28

Removing the Side Panel 29

Removing the CPU Fan 30

Removing the CPU Cooler 31

Removing the Memory Modules 32

Removing the Front D/B 33

Removing the Wireless Lan Card 34

Removing the S/PDIF Cover 35

Removing the Mainboard 36

Removing the Hard Disk Drive 37

Removing the Battery 38

System Troubleshooting 39

Hardware Diagnostic Procedure 39
System Check Procedures 40

Power System Check 40

System External Inspection 40

System Internal Inspection 40
Beep Codes 41
Checkpoints 42
BIOS Recovery 44

Jumper and Connector Information 45

M/B Placement 45
Jumper Setting 46
Setting Jumper 46

FRU (Field Replaceable Unit) List 53

Aspire R3700 Exploded Diagram 54
Aspire R3700 FRU List 55

vii

Chapter 1

System Tour

Features

Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system

depends on the model purchased.

Operating System

• Microsoft Windows 7 Home Premium X86/ X64

• Microsoft Windows 7 Home Basic X86/ X64

• Microsoft Windows 7 Starter x86

• Linux x-Window mode

• Free DOS

Processor

• Socket Type: None

• Processor Type:

• Intel Atom D400/D500 series CPU

• Atom D525+GT218

Chipset

• Intel NM10

• Design Criteria:

• Should meet Intel Pine Trial-D platform design guide

• Super I/O: ITE/8721

• Should support SST signal output

PCB

• 170mm*170mm (Proprietary)

Memory subsystem

• Socket Type: DDR III SO-DIMM connector

• Socket Quantity: 2

• Only support single channel

• Capacity support:

• 1GB / 2 GB DDRIII 800 SO-DIMM support (follow Intel Spec.)

• 1GB to 4GB Max memory support(follow Intel Spec.)

• Design Criteria:

• Should follow Pine Trail-D platform design guide

• Should meet Pine Trail-D BIOS Specification

Chapter 1 1

On-Board Graphic solution

• NV GT218-ION with 512MB VRAM

• 1 D-Sub port on rear

• 1 HDMI port on rear

• Dual view support

Hard disk

• Support up to one SATA ports

• 2.5"

• Capacity and models are listed on FRU

Optical disk

• None

Serial ATA controller

• Slot Type: SATA connector

• Slot Quantity: 1

• Storage Type support: HDD

Audio

• Chip: vendor propose (Realtek 662)

• Connectors support:

• Audio jacks color coding: should meet Microsoft Windows Logo Program Device Requirements:

Audio-0002

• Front 2 jack follow HD audio definition

• Add HD de-pop CKT

LAN

• Controller: Proposed by vender

• Port: 1 x RJ45 rear port for Gigabit Ethernet

• Design Criteria:

• Should be worked under 10/100/1000Mbs environment

• Reserved disable function on both hardware & BIOS side. Default is enabled

• Support network PXE boot

USB ports

• Controller: Intel NM10

• Ports Quantity: 6 for aPluto

• 4 back panel ports

• 2 ports for front (Daughter board)

• Connector Pin: standard Intel FPIO pin definition

• USB 2.0/1.1Data transfer rate support

Extension slot

• Support one Mini PCIe slot

2 Chapter 1

All On-Board Connectors

• Rear I/O connectors

• 1 HDMI VGA output

• 1 D-Sub VGA output

• Two USB stack *2

• 1 RJ45 LAN port

• 1 DC-in jack

• On-board connectors

• Two DDRIII SO-DIMM memory sockets

• One Mini PCIe slot

• Board to board design for Power Switch, Power Indicator and 2*USB 2.0

• 2 audio connector HD

• One SATA sockets (For HDD)

• One 5V power port for HDD

• One 1*4 pin CPU FAN

• One 3 pin clear CMOS header

• One on board buzzer

• Color management for on board connecter(pls refer to Acer spec)

• One S/PDIF port

System BIOS

• BIOS Type: AMI Kernel with Acer skin

• Size: 8Mb(depend on chipset BIOS programming guide)

Adapter

• Universal AC adapter, 90~264V AC, 47~63HZ

• 3-pin 65W with 19VDC output

• Small DC jack

• Energy Star5.0 support

Chapter 1 3

Block Diagram

4 Chapter 1

System Components

4

3

2

5

6

1

This section is a virtual tour of the system’s interior and exterior components.

Front Panel

No. Component

1 USB 2.0 port
2 Power Button
3S/PDIF port
4 Media Card Reader(4 in 1: XD/SD/MMC/MS)
5 Headphone/Speaker-out/line-out jack
6 Microphone-in jack

Chapter 1 5

Rear Panel

4

2

3

5

6

1

No. Component

1 USB 2.0 port
2 LAN Connector
3 HDMI port
4 D-sub port
5 DC-in Jack
6 Kensington lock

6 Chapter 1

Hardware Specifications and Configurations

Processor

Item Specification

Type Intel Atom D500 series CPU
Socket Non
FSB 800 MHz
Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)

BIOS

Item Specification

BIOS code programmer AMI Kernel with Acer
BIOS version P01-A0
BIOS ROM type SPI ROM
BIOS ROM size 8MB
Support protocol SMBIOS(DMI)2.6
Device Boot Support 1st priority: SATA HDD/SDD

2nd priority: CD-ROM
3rd priority: Removable Device

4th priority: LAN
Support to LS-120 drive NO
Support to BIOS boot block feature YES

BIOS Hotkey List

Hotkey Function Description

Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility.

Main Board Major Chips

Item Specification

North Bridge Intel NM10
VGA controller Nvidia GT218-ION
Audio controller Realtek ALC662-VC
LAN controller REALTEK_R TL8111E
USB controller Intel NM10

Chapter 1 7

Memory Combinations

Slot Memory Total Memory

Slot 1 1GB,2GB 1GB ~2GB
Slot 2 1GB,2GB 1GB ~2GB
Maximum System Memory Supported 1GB ~4GB

System Memory

Item Specification

Memory slot number 2 slot
Support Memory size per socket 1GB,2GB
Support memory type DDR3 SO-DIMM
Support memory interface DDR3 800MHz
Support memory voltage 1.5V
Support to parity check feature Yes
Support to error correction code (ECC) feature No
Memory module combinations You can install memory modules in any combination as long

as they match the above specifications.

Audio Interface

Item Specification

Audio controller Realtek ALC662
Audio controller type ALC662-VC
Audio channel 2 channel analog audio
Audio function control Enable/Disable by BIOS setup
Mono or stereo Stereo
Compatibility The ALC662-VC series support host audio controller from the Intel ICH series

chipset, and also from any other HDA compatible audio controller. With EAX/
Direct Sound 3D/I3DL2/A3D compatibility, and excellent software utilities like
environment sound emulation, multiple bands of software equalizer and
dynamic range control, optional Dolby® Digital Live, DTS® CONNECT™, and
Dolby® Home Theater programs, pr ovi d es an excellent home entertain ment

package and game experience for PC users.
Music synthesizer Yes,internal FM synthesizer
Sampling rate 192KHz (max)
MPU-401 UART support Supported
Microphone/Headphone jack Supported

8 Chapter 1

SATA Interface

Item Specification

SA TA co nt ro ller Intel NM10
SATA controller resident bus PCI bus
Number of SATA channel SATA X 1
Support bootable CD-ROM YES

USB Port

Item Specification

Universal HCI USB 2.0/1.1
USB Class Support legacy keyboard for legacy mode
USB Connectors Quantity 6 port for vPluto_D3

• 4 back panel ports

• 2 ports for front (Daughter board)

Environmental Requirements

Item Specification

Temperature
Operating +5°C ~ +35°C
Non-operating -20 ~ +60°C (Storage package)
Humidity
Operating 15% to 80% RH
Non-operating 10% to 90% RH
Vibration
Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.

5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.

Power Management

Devices S1 S3 S4 S5

Power ButtonVVVV
USB Keyboard/Mouse V V N/A N/A
PME Disabled Disabled Disabled Disabled
RCT Disabled Disabled Disabled Disabled
WOR Disabled Disabled Disabled Disabled

• Devices wake up from S3 should be less than.

• Devices wake up from S5 should be less than 10 second

Chapter 1 9

Power Management Function(ACPI support function)

Device Standby Mode

• Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).

• Hard Disk drive goes into Standby mode(for ATA standard interface).

• Disable V-sync to control the VESA DPMS monitor.

• Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.

• Resume recovery time 3-5sec.

Global Standby Mode

• Global power management timer(2-120minutes,time step=10minute).

• Hard disk drive goes into Standby mode(for A TA standard interface).

• Disable H-sync and V-sync signals to control the VESA DPMS monitor.

• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard

an mouse for APM mode.

• Resume recovery time :7-10sec

Suspend Mode

• Independent power management timer(2-120minutes,time step=10minute)o r pushing extern switch

button.

• CPU goes into SMM

• CPU asserts STPCLK# and goes into the Stop Grant State.

• LED on panel turns amber colour.

• Hard disk drive goes into SLEEP mode (for ATA standard interface).

• Disable H-sync and V-sync signals to control the VESA DPMS monitor.

• Ultra I/O and VGA chip go into power saving mode.

• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard

an mouse for APM mode

• Return to original state by pushing external switch button,modem ring inand USB keyboard for ACPI

mode.

ACPI

• ACPI specification 1.0b

• S0,S1,S2 and S5 sleep state support.

• On board device power management support.

• On board device configuration support.

10 Chapter 1

Chapter 2

System Utilities

CMOS Setup Utility

CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal­oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.

• When changing the system configuration settings

• When redefining the communication ports to prevent any conflicts

• When modifying the power management configuration

• When changing the password or making other changes to the security setup

• When a configuration error is detected by the system and you are prompted ("Run Setup"

message) to make changes to the CMOS setup

NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system

cannot retain configuration values in CMOS. Ask a qualified technician for assistance.

CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.

Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.

NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.

The screenshots used in this guide display default system values. These values may not be the same
those found in your system.

Chapter 2 12

Entering CMOS setup

1. Turn on the server and the monitor.
If the server is already turned on, close all open applications, then restart the server.

2. During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the server.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys

to move between selections on the menu bar.

Navigating Through the Setup Utility

Use the following keys to move around the Setup utility.

• Left and Right arrow keys – Move between selections on the menu bar.

• Up and Down arrow keys – Move the cursor to the field you want.

• PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.

• Home – Move the cursor to the first page of a multiple page menu.

• End – Move the cursor to the last page of a multiple page menu.

• + and - keys – Select a value for the currently selected field (only if it is user-confi g u r ab l e ). Press

these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.

NOTE: Grayed-out fields are not user-configurable.

• Enter key – Display a submenu screen.

NOTE: Availability of submenu screen is indicated by a (>).

• Esc – If you press this key:

• On one of the primary menu screens, the Exit menu displays.

• On a submenu screen, the previous screen displays.

• When you are making selections from a pop-up menu, closes the pop-up without making a

selection.

• F1 – Display the General Help panel.

• F6 – Press to load optimized default system values.

• F7 – Press to load fail-safe default system values.

• F10 – Save changes made the Setup and close the utility.

13 Chapter 2

Setup Utility Menus

The Setup Main menu includes the following main setup categories.

Parameter Description

Product Information This page shows the relevant information of the main board
Standard CMOS Features This setup page includes all the items in standard compatible BIOS
Advanced Chipset Features This setup page includes all the items of Award special enhanced features
Advanced Chipset Features This setup page includes all advanced chipset features
Integrated Peripherals This setup page includes all onboard peripherals
Power Management Setup This setup page includes all the items of Green function features
PC Health Status This setup page is the System auto detect Temperature, voltage, and fan speed
Frequency/Voltage Control This setup page is the System Frequency setup
BIOS Security Features Change, set or disable password. It allows you to limit access to the System
Load Default Setting Load Default Setting indicates the value of the system parameters which the system would be

in best performance configuration
Save & Exit Setup Save CMOS value settings to CMOS and exit setup
Exit Without Saving Abandon all CMOS value changes and exit setup

In the descriptive table following each of the menu screenshots, settin gs in boldface are the default and
suggested settings.

Chapter 2 14