The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
SCREEN MESSAGESDenotes actual messages that appear
on screen.
NOTEGives bits and pieces of additional
information related to the current
topic.
WARNINGAlerts you to any damage that might
result from doing or not doing specific
actions.
CAUTIONGives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANTReminds you to do specific actions
relevant to the accomplishment of
procedures.
IV
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
Left View 9
Right View 10
Bottom View 11
11
Indicators 11
TouchPad Basics 13
Using the Keyboard 14
Lock Keys and embedded numeric keypad 14
Windows Keys 15
Hot Keys 16
Hardware Specifications and Configurations 17
System Utilities 25
BIOS Setup Utility 25
Navigating the BIOS Utility 25
Aspire 4820T BIOS 26
Information 26
Main 27
Security 28
Boot 31
Exit 32
BIOS Flash Utilities 33
DOS Flash Utility 34
WinFlash Utility 36
Remove HDD/BIOS Password Utilities 37
Machine Disassembly and Replacement 43
Disassembly Requirements 43
General Information 44
Pre-disassembly Instructions 44
Disassembly Process 44
External Module Disassembly Process 45
External Modules Disassembly Flowchart 45
Removing the Battery Pack 46
Removing the SD dummy card 47
Removing the SIM card 48
Removing the Lower Cover 49
Removing the Optical Drive Module 50
Removing the DIMM Modules 52
Removing the WLAN Module 53
Removing the Hard Disk Drive Module 54
Main Unit Disassembly Process 55
Main Unit Disassembly Flowchart 55
Removing the Keyboard 56
Removing the Upper Cover 58
Removing the Power Switch Board 61
Removing the Function Board 62
Removing the Left Speaker Module 63
1
Removing the USB Board 64
Removing the 3G Module 66
Removing the Bluetooth Module 67
Removing the LCD Module 68
Removing the Mainboard 70
Removing the Thermal Module 72
Removing the CPU 73
Removing the RTC Battery 74
Removing the WiFi Antenna Cable 74
Removing the Right Speaker 75
Removing the DC-In Cable 76
LCD Module Disassembly Process 77
LCD Module Disassembly Flowchart 77
Removing the LCD Bezel 78
Removing the Camera Module 79
Removing the LCD Panel 80
Removing the FPC Cable 81
Removing the Microphone Module 82
Removing the Hinges 82
Removing the Antennas 83
LCD Module Reassembly Procedure 85
Replacing the MIC and WiFi Antennas 85
Replacing the Microphone Module 86
Replacing the FPC Cable 87
Replacing the LCD Panel 87
Replacing the Webcam 88
Replacing the LCD Bezel 89
Main Module Reassembly Procedure 91
Replacing the DC-In Cable 91
Replacing the LCD Module 92
Replacing the Right Speaker 92
Replacing the RTC Battery 93
Replacing the CPU 94
Replacing the Thermal Module 94
Replacing the Mainboard 96
Replacing the Bluetooth Module 97
Replacing the 3G Module 98
Replacing the USB Board 99
Replacing the Left Speaker Module 100
Replacing the Function Board 101
Replacing the Switch Board 101
Replacing the Upper Cover 102
Replacing the Keyboard 105
Replacing the Hard Disk Drive Module 105
Replacing the WLAN Board 107
Replacing the DIMM Modules 107
Replacing the ODD Module 108
Replacing the Lower Covers 109
Replacing the Dummy Card 110
Replacing the SIM card 110
Replacing the Battery Pack 111
Troubleshooting 113
Common Problems 113
Power On Issue 114
2
No Display Issue 115
Random Loss of BIOS Settings 116
LCD Failure 117
Built-In Keyboard Failure 117
TouchPad Failure 118
Internal Speaker Failure 118
HDD Not Operating Correctly 120
ODD Failure 121
Wireless Function Failure 124
Thermal Unit Failure 124
External Mouse Failure 125
Other Failures 125
Intermittent Problems 126
Undetermined Problems 126
Post Codes 127
Jumper and Connector Locations 133
Top View 133
Bottom View 134
Clearing Password Check and BIOS Recovery 135
Office Personal 2007 (Service Pack 2) (Japan only, subject to customer request)
®
Office Trial (Service Pack 2)
®
Works SE 9
®
Works 9
®
Works 8.5
™
Online Backup
®
Internet Security Suite 2009 Trial
Writer)
•Utilities and tools·
•Acer Accessory Store
•Acer Assist·
•Acer Identity Card·
•Acer Registration·
•Acer Updater·
•eBay® shortcut 2009·
•Netflix shortcut1
Optional Items
•Acer Media Center remote control
•1 GB / 2 GB / 4 GB DDR3 1066 MHz soDIMM module
•9-cell Li-ion battery pack
•3-pin 90 W AC adapter
4Chapter 1
•External USB floppy disk drive
•External USB 56K modem
Warranty
•One-year International Travellers Warranty (ITW)
Environment
•Temperature:
•Operating: 5 °C to 35 °C
•Non-operating: -20 °C to 65 °C
•Humidity (non-condensing):
•Operating: 20% to 80%
•Non-operating: 20% to 80%
Chapter 15
System Block Diagram
USB board
USB Port X3
USB Port x 1
Bluetooth
CCD
CardReader
AU6437
CLOCK GENERATOR
DDR III
SO-DIMM 0
SO-DIMM 1
HDD (SATA)
ODD (SATA)
Audio CO DEC
RTL ALC271X
Dual Channel
800/ 1066 MHz
SATA0
SATA1
USB 2.0
Azalia
<MCH Processor>
DDR SYSTEM MEMORY
FDI interface
SATA
3.0 GT/s
USB
HDA
SPI
SPI ROM
intel
Arrandale (SG)
rPGA 989
(37.5mm X 37.5mm)
FDI
DMI
DMIFDI
intel
<PCH>
Ibex Peak_M
mBGA 676
(27mm X 25mm)
PCI-E
X16
X4 DMI interface
Graphics Interfaces
RTC
P9
PCI-E
LPC
EC
(NPCE781/783)
PCIE
INT_CRT
INT_LVDS
INT_HDMI
PCI-Express
2.5GT/s
Fan Driver
(PWM Type)
CPU
XDP Conn.
ATI GPU
Madison/Park LP/PRO
1GB
(16 x 64Mb x 8pcs)
HDMI
Atheros
Giga-LAN
Transformer
RJ45
PCIE-1
CLKOUT_PEG_B
X'TAL
27.0MHz
CRT
LVDS
INT_CRT
INT_LVDS
GPU CORE PWR
DISCHARGER
+1.0V/+1.8V
CPU VGFX_AXG
THERMAL
PROTECTION
LVDS_CRT
Switchable
HDMI
Level-shift
PCIE-6PCIE-2
Mini Card
WiFi
USB10
CHARGER
3/5V SYS PWR
CPU CORE PWR
CPU VTT
VTT 1.05V
DDR3 PWR
CRT
LVDS
HDMI
Mini Card
3G
SIM Card FFC
Conn
daughter board
USB13
USB5
1_GEP_TUOKLC2_GEP_TUOKLC
SPDIF/HP
INT MIC
DMIC
SPI ROM Touch PadButton on
Keyboard
mechanical key
6Chapter 1
Your Acer Notebook tour
After knowing your computer features, let us show you around your new computer.
Front View
1
2
3
4
5
6
7
8
No.IconItemDescription
1Acer Crystal Eye
webcam
2MicrophoneInternal microphone for recording sound.
Web camera for video communication
(for selected models).
13
12
11
10
9
3Display screenAlso called Liquid-Crystal Display (LCD),
displays computer output.
Chapter 17
No.IconItemDescription
4HDDIndicates when the hard disk drive is active.
Num Lock
indicator
Caps Lock
indicator
5Power buttonTurns the computer on and off.
6KeyboardFor entering data into your computer.
7T ouchPadT ouch-sensitive pointing device which functions
8Power IndicatorIndicates the computer’s power status.
Battery IndicatorIndicates the computer’s battery status.
Communication
indicator
9Click buttons (left
and right)
10PalmrestComfortable support area for your hands when
11SpeakersLeft and right speakers deliver stereo audio
12Optical drive
eject
button
13Programmable
key
PowerSmart keyPuts your computer into power-saving mode.
Lights up when Num Lock is activated.
Lights up when Caps Lock is activated.
like a computer mouse.
1. Charging: The light shows amber when the
battery is charging.
2. Fully charged: The light shows blue when in
AC mode.
Indicates the computer’s wireless connectivity
device status.
The left and right buttons function like the left
and right mouse buttons.
you use the computer.
output.
Ejects the optical disk from the drive.
User-programmable.
(only for certain models)
(only for certain models)
8Chapter 1
Closed Front View
1
No.IconItemDescription
1Multi-in-1
card reader
Left View
Accepts Secure Digital (SD),
MultiMediaCard (MMC), Memory Stick
(MS), Memory Stick PRO (MS PRO),
xD-Picture Card (xD).
Note: Push to remove/install the card. Only
one card can operate at any given time.
2134567
No.IconItemDescription
1Kensington lock
slot
2Ventilation slotsEnable the computer to stay cool, even after
3External display
(VGA) port
4HDMIConnect to HDMI devices
5Ethernet (RJ-45)
port
6USB 2.0 portsConnect to USB 2.0 devices (e.g. USB mouse,
Chapter 19
Connects to a Kensington-compatible
computer security lock.
prolonged use.
Connects to a display device
(e.g. external monitor, LCD projector).
Connects to an Ethernet 10/100/1000-based
network.
USB camera).
No.IconItemDescription
7Microphone-in
jack
Accepts input from external microphones.
Headphones/
speaker/line-out
jack
Connects to audio line-out devices
(e.g. speakers, headphones).
Right View
21345
No.IconItemDescription
1USB 2.0 portsConnect to USB 2.0 devices (e.g. USB mouse,
USB camera).
2Optical driveIn tern al optical drive; accepts CDs or DVDs.
3Optical disk access
indicator
4Emergency eject holeEjects the optical drive tray when the computer is
6DC-in jackConnects to an AC adapter.
Lights up when the optical drive is active.
turned off.
Note: Insert a paper clip into the emergency eject
hole to eject the optical drive tray when the
computer is off.
10Chapter 1
Bottom View
1
2
3
No.IconItemDescription
1Battery bayHouses the computer's battery pack.
2Battery lockLocks the battery in position.
6
5
4
3Hard disk bayHouses the computer's hard disk (secured
with screws).
4Memory
compartment
5Ventilation slots
and cooling fan
6Battery release
latch
Houses the computer's main memory.
Enable the computer to stay cool, even after
prolonged use.
Note: Do not cover or obstruct the fan opening.
Releases the battery for removal.
Indicators
The computer has several easy-to-read status indicators.
IconFunctionDescription
PowerIndicates the computer's power status.
BatteryIndicates the computer's battery status.
NOTE: 1. Charging: The light shows amber when
the battery is charging. 2. Fully charged: The light
shows green when in AC mode.
Chapter 111
IconFunctionDescription
HDDIndicates when the hard disk drive is active.
Communication indicatorIndicates the computer’s wireless connectivity
device status.
12Chapter 1
TouchPad Basics
The following items show you how to use the TouchPad:
•Move your finger across the TouchPad (1) to move the cursor.
•Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and
execution functions. These two buttons are similar to the left and right buttons on a mouse.
Tapping on the TouchPad is the same as clicking the left button.
ExecuteQuickly click twice.Tap twice (at the same speed
SelectClick once.Tap once.
DragClick and hold, then use
finger on the TouchPad to
drag the cursor.
Access
context menu
as double-clicking a mouse
button).
Tap twice (at the same speed
as double-clicking a mouse
button); rest your finger on
the TouchPad on the second
tap and drag the cursor.
Click once.
NOTE: When using the T ouchPad, keep it - and your fingers - dry and clean. The TouchPad is sensitive to
finger movement; hence, the lighter the touch, the better the response. Tapping too hard will not
increase the TouchPad’s responsiveness.
Chapter 113
Using the Keyboard
The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function
and special keys.
Lock Keys and embedded numeric keypad
The keyboard has two lock keys which you can toggle on and off.
Lock keyDescription
Caps LockWhen Caps Lock is on, all alphabetic characters typed are in uppercase.
Num Lock When Num Lock is on, the embedded keypad is in numeric mode.
14Chapter 1
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
KeyDescription
Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button;
it launches the Start menu. It can also be used with other keys to provide a variety of
functions:
<>: Open or close the S tart menu
<> + <D>: Display the desktop
<> + <E>: Open Windows Explore
<> + <F>: Search for a file or folder
<> + <G>: Cycle through Sidebar gadgets
<> + <L>: Lock your computer (if you are connected to a network domain), or
switch users (if you're not connected to a network domain)
<> + <M>: Minimizes all windows
<> + <R>: Open the Run dialog box
<> + <T>: Cycle through programs on the taskbar
<> + <U>: Open Ease of Access Center
<> + <X>: Open Windows Mobility Center
<> + <BREAK>: Display the System Properties dialog box
<> + <SHIFT+M>: Restore minimized windows to the desktop
<> + <TAB>: Cycle through programs on the taskbar by using Windows Flip 3-D
<> + <SPACEBAR>: Bring all gadgets to the front and select Windows Sidebar
<CTRL> +
<CTRL> + <> + <TAB>: Use the arrow keys to cycle through programs on the
Note: Depending on your edition of Windows, some shortcuts may not function as
<> + <F>: Search for computers (if you are on a network)
taskbar by using Windows Flip 3-D
described.
Chapter 115
Hot Keys
The computer employs hotkeys or key combinations to access most of the computer’s controls like screen
brightness, volume output and the BIOS utility.
To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
HotkeyIconFunctionDescription
<Fn> + <F3>Communication keyEnables / disables the computer's
communication devices. (Communication
devices may vary by configuration.)
<Fn> + <F4>SleepPuts the computer in Sleep mode.
<Fn> + <F5>Display toggleSwitches display output between the display
screen, external monitor (if connected) and
both.
<Fn> + <F6>Display OffTurns the display screen backlight off to save
power. Press any key to return.
<Fn> + <F7>Touchpad toggleTurns the internal touchpad on and off.
<Fn> + <F8>Speaker toggleTurns the speakers on and off.
<Fn> + <F11>NumLkTurns the embedded numeric
keypad on or off.
<Fn> + < >Brightness upIncreases the screen brightness.
<Fn> + < >Brightness downDecreases the screen brightness.
<Fn> + < >
<Fn> + < >
<Fn> + <Home>Play/PausePlay or pause a selected media file.
<Fn> + <Pg Up>StopStop playing the selected media file.
<Fn> + <Pg Dn>PreviousReturn to the previous media file.
Volume upIncreases the sound volume.
Volume downDecreases the sound volume.
16Chapter 1
Hardware Specifications and Configurations
CPU
ItemSpecification
CPUIntel Mobile Calpella
GraphicsIntegrated VGA for Arrandale
CPU PackagerPGA988A
Power4M (Arrandale) L3 shared among all cores
On-die Cache32KB L1 & 256K L2 for each core
(NS), and Beam Forming (BF) technology for voice application
•Stereo Bridge-Tied Load Class-D amplifi e r at port-D has 2Watt (rms)/
4amps per channel output
•Analog Microphone
•Headphone with SPDIF jack
•48-pin QFN ‘Green’ package
Power and Keyboard Controller
ItemSpecification
Controller
ACPI 2.0
Total number of keypads99-/100-/103-key keyboard
Windows logo keyYes
HotkeysSee “Hot Keys” on page 16.
Battery
Item
Specification
6 Cell
Vendor & model nameSANYO/SONY/PANASONIC/SAMSUNG/SIMPLO AS2009A
Battery TypeLi-ion
Pack capacity 4400 mAh
Normal Voltage2.2 Ah
Package configuration3S2P
LCD
ItemSpecification
Vendor/model nameAUO/CPT/CMO/Samsung/LCD/INL
Screen Diagonal (in)14”
Display resolution (pixels)1366 x 768 WXGA Clare
Pixel Pitch0.204 x 0.204
Display ModeNormal
2
220
Typical White Luminance (cd/m
)
(also called Brightness)
Contrast Ratio500 typical
Response Time (Optical Rise
8
Time/Fall Time) msec
Luminance Uniformity1.25 max
Electrical InterfaceLVDS
Support Color262K
Viewing Angle (up/down/right/
15/35/45/45
left)
22Chapter 1
ItemSpecification
Temperature Range (°C)
Operating
Storage (shipping)
Card Reader
ItemSpecification
Part NameRealTek RT5160
Package5-in-1 card reader
General Features•PCI-E interface
0 to +50
-20 to +60
•Push-push type
•Dummy card
Chapter 123
24Chapter 1
Chapter 2
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Y our computer is already properly configured and optimized, and you do not need to run this utility . However, if
you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
To activate the BIOS Utility, press F2 during POST (when “Press <F2> to enter Setup” message is prompted
on the bottom of screen).
The default parameter of F12 Boot Menu is set to “disabled”. If you want to change boot device without
entering BIOS Setup Utility, please set the parameter to “enabled”.
Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without
entering BIOS SETUP Utility.
Navigating the BIOS Utility
There are six menu options: Information, Main, Advanced, Security, Boot, and Exit.
Follow these instructions:
•To choose a menu, use the left and right arrow keys.
•To choose an item, use the up and down arrow keys.
•To change the value of a parameter, press F5 or F6.
•A plus sign (+) indicates the item has sub-items. Press Enter to expand this item.
•Press Esc while you are in any of the menu options to go to the Exit menu.
•In any menu, you can load default settings by pressing F9. You can also press F10 to save any
changes made and exit the BIOS Setup Utility.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a
particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values. Please note that system information varies with different models.
Chapter 225
Aspire 4820T BIOS
Information
The Information screen displays a summary of your computer hardware information.
InsydeH20 Setup Utility Rev. 3.5
MainBoot
SecurityInformationPower
Intel(R) Core(TM) i3 CPU M 330
CPU Type
CPU Type
CPU Speed
CPU Speed
IDE0 Model Name:
IDE0 Model Name:
IDE0 Serial Number:
IDE0 Serial Number:
ATAPI Model Name:
ATAPI Model Name:
System BIOS Version:
System BIOS Version:
VGA BIOS Version:
VGA BIOS Version:
Serial Number:
Serial Number:
Asset Tag Number:
Asset Tag Number:
Product Name:
Product Name:
Manufacturer Name:
Manufacturer Name:
UUID:
UUID:
Intel(R) Core(TM) i3 CPU M 330
2.13GHz
2.13GHz
Hitachi HTS5450116B9A300
Hitachi HTS5450116B9A300
091204PBPB06QCK3D3EM
091204PBPB06QCK3D3EM
TSSTcorp CDDVDW TS-L633C
TSSTcorp CDDVDW TS-L633C
V1.00
V1.00
Intel V1914
Intel V1914
Acer
Acer
Exit
Help
F1
Exit
ESC
NOTE: The screen above is for your reference only. Actual values may differ according to model.
The table below describes the parameters in this screen.
ParameterDescription
CPU TypeThis field shows the CPU type and speed of the system.
CPU SpeedThis field shows the speed of the CPU.
HDD Model NameThis field shows the model name of HDD installed on primary IDE
HDD Serial NumberThis field displays the serial number of HDD installed on primary IDE
ATAPI Model NameThis field shows the model name of the Optical device installed in
System BIOS VersionDisplays system BIOS version.
VGA BIOS VersionThis field displays the VGA firmware version of the system.
Serial NumberThis field displays the serial number of this unit.
Asset Tag NumberThis field displays the asset tag number of the system.
Product NameThis field shows product name of the system.
Manufacturer NameThis field displays the manufacturer of this system.
UUIDUniversally Unique Identifier (UUID) is an identifier standard used in
Select Item
Select Menu
master.
master.
the system.
software construction, standardized by the Open Software
Foundation (OSF) as part of the Distributed Computing Environment
(DCE).
F5/F6
Enter
Change Values
SelectSubMenu
Setup Default
F9
Save and Exit
F10
26Chapter 2
Main
The Main screen allows the user to set the system time and date as well as enable and disable boot option
and recovery.
InsydeH20 Setup Utility Rev. 3.5
Information
System Time:
System Time:
System Date:
System Date:
Total Memory:
Total Memory:
Video Memory:
Video Memory:
Quick Boot
Quick Boot
Network Boot
Network Boot
F12 Boot Menu
F12 Boot Menu
D2D Recovery
D2D Recovery
SATA Mode
SATA Mode
Main
Security
[19:10:59]
[19:10:59]
[01/22/2010]
[01/22/2010]
2048 MB
2048 MB
32 MB
32 MB
[Enabled]
[Enabled]
[Enabled]
[Enabled]
[Disabled]
[Disabled]
[Enabled]
[Enabled]
[AHCI]
[AHCI]
Power
Boot
Exit
Item Specific Help
This is the help for the
hour field. Valid range
is from 0 to 23.
INCREASE/REDUCE
: F5/F6
Help
F1
Exit
ESC
NOTE: The screen above is for your reference only. Actual values may differ.
The table below describes the parameters in this screen.
ParameterDescriptionFormat/Option
System TimeSets the system time. The hours are displayed with 24-
System DateSets the system date.Format MM/DD/YYYY
Total Memory
Video Memory
Quick BootAllows startup to skip certain tests while booting,
Network BootEnables, disables the system boot from LAN (remote
F12 Boot MenuEnables, disables Boot Menu during POST.Option: Enabled or Enabled
D2D RecoveryEnables, disables D2D Recovery function. The function
SATA ModeControl the mode in which the SATA controller should
Select Item
Select Menu
hour format.
Displays the total memory available.
Displays the available memory for Video.
decreasing the time needed to boot the system.
server).
allows the user to create a hidden partition on hard disc
drive to store operation system and restore the system
to factory defaults.
operate.
F5/F6
Enter
Change Values
SelectSubMenu
Setup Default
F9
Save and Exit
F10
Format: HH:MM:SS
(hour:minute:second)
(month/day/year)
N/A
N/A
Option: Enabled or
Disabled
Option: Enabled or
Disabled
Option: Enabled or
Disabled
Option: AHCI or IDE
Chapter 227
Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized
use.
InsydeH20 Setup Utility Rev. 3.5
Information
Supervisor Password Is:
Supervisor Password Is:
User Password Is:
User Password Is:
IDE0 Password Is:
IDE0 Password Is:
Set Supervisor Password
Set Supervisor Password
Set User Password
Set User Password
Set IDE0 Password
Set IDE0 Password
Password on Boot
Password on Boot
MainBoot
SecurityPower
Clear
Clear
Clear
Clear
Clear
Clear
[Disabled]
[Disabled]
Exit
Item Specific Help
Install or Change the
password and the length
of password must be less
than eight words.
Help
F1
Exit
ESC
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionOption
Supervisor Password IsShows the setting of the Supervisor passwordClear or Set
User Password IsShows the setting of the user password.Clear or Set
HDD Password IsShows the setting of the hard disk password.Clear or Set
Set Supervisor PasswordPress Enter to set the supervisor password. When set,
this password protects the BIOS Setup Utility from
unauthorized access. The user can not either enter the
Setup menu nor change the value of parameters.
Set User PasswordPress Enter to set the user password. When user
password is set, this password protects the BIOS Setup
Utility from unauthorized access. The user can enter
Setup menu only and does not have right to change the
value of parameters.
Set HDD PasswordEnter HDD Password.N/A
Password on BootDefines whether a password is required or not while the
events defined in this group happened. The following
sub-options are all requires the Supervisor password
for changes and should be grayed out if the user
password was used to enter setup.
Select Item
Select Menu
Change Values
F5/F6
SelectSubMenu
Enter
Setup Default
F9
Save and Exit
F10
N/A
N/A
Disabled or
Enabled
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
your password. If you forget your password, you may have to return your notebook computer to your
dealer to reset it.
28Chapter 2
Setting a Password
Follow these steps as you set the user or the supervisor password:
1.Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The
Set Supervisor Password box appears:
Set Supervisor Password
Enter New Password [ ][ ]
Confirm New Password [ ]
2.Type a password in the “Enter New Password” field. The password length can not exceed 8 alphanumeric
characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.
3.Press Enter. After setting the password, the computer sets the User Password parameter to “Set”.
4.If desired, you can opt to enable the Password on boot parameter.
5.When you are done, press F10 to save the changes and exit the BIOS Setup Utility.
Removing a Password
Follow these steps:
1.Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The
Set Password box appears:
Set Supervisor Password
Enter Current Password [ ][ ]
Enter New Password [ ]
Confirm New Password [ ][ ]
2.Type the current password in the Enter Current Passwor d fi el d an d press Enter.
3.Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields.
The computer then sets the Supervisor Password parameter to “Clear”.
4.When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
Chapter 229
Changing a Password
1.Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The
Set Password box appears.
Set Supervisor Password
Enter Current Password [ ][ ]
Enter New Password [ ]
Confirm New Password [ ][ ]
2.Type the current password in the Enter Current Passwor d fi el d an d press Enter.
3.Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4.Press Enter. After setting the password, the computer sets the User Password parameter to “Set”.
5.If desired, you can enable the Password on boot parameter.
6.When you are done, press F10 to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
Setup Notice
Changes have been saved.
[Continue][Continue]
The password setting is complete after the user presses Enter.
If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
Setup Warning
Invalid Password.
[Continue][Continue]
If the new password and confirm new password strings do not match, the screen will display the following
message.
Setup Warning
Passwords do not match.
Re-enter password.
[Continue][Continue]
30Chapter 2
Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices
includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay.
Select Boot Devices to select specific devices to support boot.
InsydeH20 Setup Utility Rev. 3.5
Information
Boot priority order:
Boot priority order:
MainBoot
SecurityPower
Exit
Item Specific Help
1. IDE0 : Hitachi HTS545016B9A300
1. IDE0 : Hitachi HTS545016B9A300
2. IDE1 : TSSTcorp CDDVDW TS-L633C
2. IDE1 : TSSTcorp CDDVDW TS-L633C
3. USB FDD :
3. USB FDD :
4. Network Boot : Atheros Boot Agent
4. Network Boot : Atheros Boot Agent
5. USB HDD :
5. USB HDD :
6. USB CDROM :
6. USB CDROM :
F1
ESC
Help
Exit
Select Item
Select Menu
F5/F6
Enter
Change Values
SelectSubMenu
Use < > or < > to select
a device, then press
<F5> to move it down the
list, or <F6> to move
it up the list. Press
<Esc> to escape the menu
Setup Default
F9
Save and Exit
F10
Chapter 231
Exit
The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility.
InsydeH20 Setup Utility Rev. 3.5
Information
Exit Saving Changes
Exit Saving Changes
Exit Discarding Changes
Exit Discarding Changes
Load Setup Defaults
Load Setup Defaults
Discard Changes
Discard Changes
Save Changes
Save Changes
MainBoot
SecurityPower
Exit
Item Specific Help
Exit System Setup and
save your changes to
CMOS.
Help
F1
Exit
ESC
The table below describes the parameters in this screen.
ParameterDescription
Exit Saving ChangesExit System Setup and save your changes to CMOS.
Exit Discarding
Changes
Load Setup DefaultLoad default values for al l SETUP ite m.
Discard ChangesLoad previous values from CMOS for all SETUP items.
Save ChangesSave Setup Data to CMOS.
Select Item
Select Menu
Exit utility without saving setup data to CMOS.
F5/F6
Enter
Change Values
SelectSubMenu
F9
F10
Setup Default
Save and Exit
32Chapter 2
BIOS Flash Utilities
The BIOS flash memory update is required for the following conditions:
•New versions of system programs
•New features or options
•Restore a BIOS when it becomes corrupted.
Use the Flash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Flash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Flash.
NOTE: Please use the AC adaptor power supply when you run the Flash utility. If the battery pack does not
contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not
completely loaded.
Fellow the steps below to run the Flash.
1.Prepare a bootable diskette.
2.Copy the flash utilities to the bootable diskette.
3.Then boot the system from the bootable diskette. The flash utility has auto-execution function.
Chapter 233
DOS Flash Utility
Perform the following steps to use the DOS Flash Utility:
1.Press F2 during boot to enter the Setup Menu.
2.Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move
USB HDD to position 1.
InsydeH20 Setup Utility Rev. 3.5
Information
Boot priority order:
Boot priority order:
MainBoot
Security
Exit
Item Specific Help
1. Network Boot : LEGACY PCI DEVICE
1. Network Boot : LEGACY PCI DEVICE
2. USB FDD :
2. USB FDD :
3. IDE0 : WDC WD5000BEVT-22A0RT0
3. IDE0 : WDC WD5000BEVT-22A0RT0
4. USB HDD :
4. USB HDD :
5. USB CD/DVDROM :
5. USB CD/DVDROM :
6. IDE1 : HL-DT-STDVDRAM GT30N
6. IDE1 : HL-DT-STDVDRAM GT30N
Help
F1
Exit
ESC
3.Execute the BIOS.BAT batch file to update BIOS.
The flash process begins as shown.
Select Item
Select Menu
F5/F6
Enter
Change Values
SelectSubMenu
Use < > or < > to select
a device, then press
<F5> to move it down the
list, or <F6> to move
it up the list. Press
<Esc> to escape the menu
Setup Default
F9
Save and Exit
F10
34Chapter 2
4.In flash BIOS, the message Please do not remove AC Power Source displays.
NOTE: If the AC power is not connected, the following message displays.
Plug in the AC power to continue.
5.Flash is complete when the message Flash programming complete displays.
Chapter 235
WinFlash Utility
Perform the following steps to use the WinFlash Utility:
1.Double-click the WinFlash executable.
2.Click OK to begin the update. A progress screen displays.
36Chapter 2
Remove HDD/BIOS Password Utilities
This section provides you with details about removing HDD/BIOS password:
Remove HDD Password:
If you key in the wrong HDD password three times, an error is generated.
To reset the HDD password, perform the following steps:
1.On another computer, run HDD_PW.exe.
2.Enter “hdd_pw 15494 0”
3.Chose one (1) or the generated passwords.
4.Reboot the locked computer and key in one of the passwords from number 3 above.
Chapter 237
Removing BIOS Passwords:
To clear the User or Supervisor passwords, open the DIMM door and use a metal instrument to short the G1
and G2 points.
G2
G1
Cleaning BIOS Passwords
To clean the User or Supervisor passwords, perform the following steps:
1.From a DOS prompt, execute clnpwd.exe
2.Press 1 or 2 to clean the desired password shown on the screen.
The onscreen message determines whether the function is successful or not.
38Chapter 2
Using Boot Sequence Selector
The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS. To use Boot
Sequence Selector, perform the following steps:
1.Enter into DOS.
2.Execute BS.exe to display the usage screen.
3.Select the desired boot sequence by entering the corresponding sequence. For example, enter BS2 to
change the boot sequence to HDD | CD ROM | LAN | Floppy.
Chapter 239
Using DMITools
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM to be used in the DMI
pool for hardware management.
When the BIOS displays Verifying DMI poo l data it is checking that the table correlates with the hardware
before sending to the operating system (Windows, etc.).
To update the DMI Pool, perform the following steps:
1.Boot into DOS.
2.Execute dmitools. The following messages report to screen to confirm completion:
•dmitools /r ==> Read dmi string from bios
•dmitools /wm xxxx ==> Write manufacturer name to eeprom (max. 16 characters)
•dmitools /wp xxxx ==> Write product name to eeprom (max. 16 characters)
•dmitools /ws xxxx ==> Write serial number to eeprom (max. 22 characters)
•dmitools /wu xxxx ==> Write uuid to eeprom
•dmitools /wa xxxx ==> Write asset tag to eeprom (max. 32 characters)
The following examples show the commands and the corresponding output information.
Read DMI Information from Memory
Input:
dmitools /r
Output:
Manufacturer (Type1, Offset04h): Acer
Product Name (Type1, Offset05h): TravelMate xxxxx
Serial Number (Type1, Offset07h): 01234567890123456789
UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Asset Tag (Type3, Offset04h): Acet Asstag
Write Product Name to EEPROM
Input:
dmitools /wp Acer
Write Serial Number to EEPROM
Input:
dmitools /ws 01234567890123456789
3.Write UUID to EEPROM (Create UUID from Intel WFM20. pdf )
Input:
dmitools /wu
4.Write Asset Tag to EEPROM
Input:
dmitools /wa Acet Asstag
NOTE: When using any of the Write options, restart the system to make the new DMI data effective.
40Chapter 2
Using the LAN MAC EEPROM Utility
You can use the MAC.BAT utility to write the MAC.CFG file to the EEPROM in DOS mode.
1.Use a text editor to open the MAC.CFG file. You can see the MAC.CFG contents as shown:
WriteData = ‘001122334455'MAC value
StartAddr=7AMAC address
WriteLeng=6MAC value length
KeepByte=0don’t care
2.In DOS mode, run the MAC.BAT file to write MAC values to eeprom.
Chapter 241
42Chapter 2
Machine Disassembly and Replacement
IMPORTANT:The outside housing and color may vary from the mass produced model.
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
Disassembly Requirements
To disassemble the computer, you need the following tools:
•Wrist grounding strap and conductive mat for preventing electrostatic discharge
•Flat screwdriver
•Philips screwdriver
•Plastic flat screwdriver
•Plastic tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
Chapter 3
Chapter 343
General Information
Pre-disassembly Instructions
Before proceeding with the disassembly procedure, make sure that you do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
3. Place the system on a flat, stable surface.
4. Remove the battery pack.
Disassembly Process
The disassembly process is divided into the following stages:
•External module disassembly
•Main unit disassembly
The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence.
Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you
want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly
frame in that order.
IMPORTANT:The outside housing and color may vary from the mass produced model.
External Modules Disassembly Flowchart
The flowchart below gives you a graphic representation on the entire disassembly sequence and instru cts you on
the components that need to be removed during servicing. For example, if you want to remove the main board, you
must first remove the keyboard, then disassemble the inside assembly frame in that order.
1. Turn computer over. Slide the battery lock in the direction shown.
2. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main
unit (2).
2
1
Please detach the battery and follow local regulations for disposal.
46Chapter 3
Removing the SD dummy card
1. Push the SD dummy card all the way in to eject it.
2. Pull it out from the slot.
Chapter 347
Removing the SIM card
1. Push the 3G card all the way in to eject it.
2. Pull it out from the slot.
48Chapter 3
Removing the Lower Cover
1. See “Removing the Battery Pack” on page 46.
2. Loosen the five (5) captive screws from the lower cover.
3. Remove the lower cover as shown.
Chapter 349
Removing the Optical Drive Module
1. See “Removing the Lower Cover” on page 49.
2. Remove the screw securing the ODD module.
StepSizeQuantityScrew Type
ODD ModuleM2.5*4L1
3. Using your fingers, pull the optical drive module out from the chassis.
4. Remove the two screws securing the ODD bracket and remove the ODD bracket from the optical disk drive
module.
50Chapter 3
StepSizeQuantityScrew Type
ODD BracketM2.0*3L2
5. Remove the ODD bezel by rotating the top edge downward and pulling it clear of the module.
Chapter 351
Removing the DIMM Modules
1. See “Removing the Lower Cover” on page 49.
2. Push out the release latches on both sides of the DIMM socket to release the DIMM module.
3. Remove the DIMM module.
4. Repeat steps for the second DIMM module if present.
52Chapter 3
Removing the WLAN Module
1. See “Removing the Lower Cover” on page 49.
2. Disconnect the two (2) antenna cables from the WLAN Board and remove the one (1) screw to release the
WLAN Board.
NOTE: Cable placement is Black to the TR1 terminal (left) and White to the TR2 terminal (right).
StepSizeQuantityScrew Type
WLAN BoardM2.0*31
3. Detach and remove the WLAN Board from the WLAN socket.
Chapter 353
Removing the Hard Disk Drive Module
1. See “Removing the Lower Cover” on page 49.
2. Using the pull-tab, slide the HDD Module in the direction of the arrow to disconnect the interface.
3. Lift the HDD Module clear of the HDD bay.
4. Remove the two (2) screws from the carrier.
StepSizeQuantityScrew Type
HDD Carrier M3.0*4L2
5. Remove the carrier from the HDD.
54Chapter 3
Main Unit Disassembly Process
Main Unit Disassembly Flowchart
Remove external
modules before
proceeding
Remove keyboard
Remove upper cover
Remove USB Board
Remove CRT Cable
Remove LCD module
Remove DC cable
Remove Bluetooth
Module
Remove Right
Speaker Module
Remove Function
Board
Remove wifi switch
Remove main board
board
Remove Power Switch
Board
Remove RTC Battery
Remove Left Speaker
Screw List
StepScrewQuantityPart No.
LCD ModuleM2.5*4286.PSR07.001
M2.0*3486.PSR07.003
M2.5*3486.PSR07.001
Upper CoverM2.5*4L586.PSR07.001
M2.0*3L386.PSR07.001
L. Speaker ModuleM2.5*4L186.PSR07.001
L. Speaker ModuleM2.0*3widehead286.W4107.002
Function BoardM2.0*3widehead286.W4107.002
Power Switch
M2.0*3widehead286.W4107.002
Board
USB BoardM2.5*4L186.PSR07.001
MainboardM2.5*4L186.PSR07.001
Module
Remove Touch Pad
Bracket
Remove thermal
module
Remove CPU
Chapter 355
Removing the Keyboard
CAUTION: Using metal tools to remove the Keyboard may cause damage to the outer casing. It is
recommended that you only use your fingers to remove the Keyboard.
1. See “Removing the Battery Pack” on page 46.
2. Remove the 14 securing screws from the lower cover.
StepSizeQuantityScrew Type
Keyboard
(red callout)
M2.5*6.510
Keyboard
(green callout)
Keyboard
(blue callout)
3. Turn the computer over and fully open the lid. There are five (5) securing clips that must be released in order to
remove the keyboard.
M2.5*4L2
M2.0*6L3
56Chapter 3
4. Release each clip, working from one side to the other.
5. Using both hands, gently pry up the cover as shown and turn it over.
6. Open the locking latch on the FFC, and disconnect the cable as shown.
7. Lift the keyboard clear of the chassis.
Chapter 357
Removing the Upper Cover
1. See “Removing the Keyboard” on page 56.
2. Turn the computer over. Disconnect the following four cables from the Mainboard:
2. Remove the two lower bezel screw caps and screws.
StepSizeQuantityScrew Type
LCD BezelM2.5*42
3. Starting from the top-left corner of the bezel, pry the bezel upwards and away from the panel. Move along the
top and left until all sides of the bezel are removed.
78Chapter 3
4. Lift the Bezel clear of the LCD Module.
Removing the Camera Module
1. See “Removing the LCD Bezel” on page 78.
2. Remove the Camera from the module.
3. Disconnect the camera cable.
Chapter 379
Removing the LCD Panel
1. See “Removing the Camera Module” on page 79.
2. Disengage the various cables from the hinges.
3. Remove the four (4) securing screws from the LCD Panel.
StepSizeQuantityScrew Type
LCD PanelM2.3*34
4. Lift the LCD Panel clear of the module as shown.
80Chapter 3
Removing the FPC Cable
1. See “Removing the LCD Panel” on page 80.
2. Turn the LCD panel over to expose the rear. Remove the adhesive strip securing it in place.
3. Lift the adhesive protector and disconnect the cable from the LCD Panel.
4. Lift the FPC cable from the panel.
Chapter 381
Removing the Microphone Module
1. See “Removing the LCD Panel” on page 80.
2. Disengage the cable from the cable guides.
3. Lift the Microphone Module clear of the cover.
Removing the Hinges
1. See “Removing the LCD Panel” on page 80.
2. Remove the four (4) screws from the hinges
StepSizeQuantityScrew Type
LCD HingesM2.5*34
3. Ensure all cables are free from the hinges and remove them from the LCD cover.
82Chapter 3
Removing the Antennas
1. See “Removing the LCD Panel” on page 80.
2. Disengage the left antenna cable from the guides.
3. Remove the adhesive tape and lift the left side antenna from the LCD module as shown.
4. Disengage the right antenna cable from the guides.
Chapter 383
5. Remove the adhesive tape and lift the right side antenna from the LCD module as shown.
84Chapter 3
LCD Module Reassembly Procedure
Replacing the MIC and WiFi Antennas
1. Place the Microphone Module in the LCD Module
as shown.
3. Replace the left and right antennas as shown. Press down on the adhesive pads to secure the antennas in
place.
2. Run the cable as shown and secure it using the
adhesive tabs.
4. Replace the left antenna cable (white) as shown.
Ensure that the cable is inserted along the cable
channel as shown.
Chapter 385
5. Replace the right antenna cables (black) as shown.
Ensure that the cables are secured in the cable
guides.
6. Ensure the antenna cables pass through the hinge well as shown.
Replacing the Microphone Module
1. Replace the Microphone Module into the top cover.
2. Replace the cable into the cable guides as shown.
86Chapter 3
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