Acer Altos G320 User Guide

Acer Altos G320 Series

User’s Guide

Copyright © 2005 Acer Incorporated
All Rights Reserved.

Acer Altos G320 Series
User’s Guide

Changes may be made periodically to the information in this publication without obligation
to notify any person of such revision or changes. Such changes will be incorporated in new
editions of this manual or supplementary documents and publications. This company makes
no representations or warranties, either expressed or implied, with respect to the contents
hereof and specifically disclaims the implied warranties of merchantability or fitness for a
particular purpose.

Record the model number, serial number, purchase date, and place of purchase information in
the space provided below. The serial number and model number are recorded on the label
affixed to your computer. All correspondence concerning your unit should include the serial
number, model number, and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in
any form or by any means, electronic, mechanical, photocopy, recording, or otherwise,
without the prior written permission of Acer Incorporated.

Acer Altos G320 Series

Model Name :

Part Number:

Purchase Date:

Place of Purchase:

Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names
or trademarks are used herein for identification purposes only and belong to their respective
companies.

iii

Notices

FCC notice

Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices
have an FCC logo or FCC IDE on the label. Once the class of the device is
determined, refer to the following corresponding statement.

Class A equipment

This device has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be required to
correct the interference at personal expense.

Class B equipment

This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio or television
reception, which can be determined by turning the device off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the device and receiver

• Connect the device into an outlet on a circuit different from that to which
the receiver is connected

• Consult the dealer or an experienced radio/television technician for help

iv

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables
to maintain compliance with FCC regulations.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to
comply with the Class A or Class B limits may be attached to this equipment.
Operation with noncertified peripherals is likely to result in interference to
radio and TV reception.

Caution! Changes or modifications not expressly approved by the
manufacturer could void the user’s authority, which is granted by
the Federal Communications Commission, to operate this server.

Use conditions

This part complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.

Notice: Canadian users

This Class A/Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Laser compliance statement

The DVD-ROM or CD/DVD combo drive in this server is a laser product. The
drive’s classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT
CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO
BEAM.

Important safety instructions

Read these instructions carefully. Save these instructions for future reference.

1 Follow all warnings and instructions marked on the product.

2 Unplug this product from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

3 Do not use this product near water.

4 Do not place this product on an unstable cart, stand, or table. The product

may fall, causing serious damage to the product.

5 Slots and openings on the back or bottom side of the chassis are provided

for ventilation; to ensure reliable operation of the product and to protect
it from overheating, these openings must not be blocked or covered. The
openings should never be blocked by placing the product on a bed, sofa,
rug, or other similar surface. This product should never be placed near or
over a radiator or heat register, or in a built-in installation unless proper
ventilation is provided.

6 This product should be operated from the type of power indicated on the

marking label. If you are not sure of the type of power available, consult
your dealer or local power company.

7 Do not allow anything to rest on the power cord. Do not locate this

product where persons will walk on the cord.

8 If an extension cord is used with this product, make sure that the total

ampere rating of the equipment plugged into the extension cord does not
exceed the extension cord ampere rating. Also, make sure that the total
rating of all products plugged into the wall outlet does not exceed the fuse
rating.

9 Never push objects of any kind into this product through chassis slots as

they may touch dangerous voltage points or short out parts that could
result in a fire or electric shock. Never spill liquid of any kind on the
product.

10 Do not attempt to service this product yourself, as opening or removing

covers may expose you to dangerous voltage points or other risks. Refer all
servicing to qualified service personnel.

11 Unplug this product from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power cord or plug is damaged or frayed

b If liquid has been spilled on the product

c If the product has been exposed to rain or water

v

vi

d If the product does not operate normally when the operating

instructions are followed. Adjust only those controls that are covered
by the operating instructions since improper adjustment of other
controls may result in damage and will often require extensive work
by a qualified technician to restore the product to normal condition.

e If the product has been dropped or the cabinet has been damaged

f If the product exhibits a distinct change in performance, indicating a

need for service.

12 Replace the battery with the same type as the product's battery we

recommend. Use of another battery may present a risk of fire or explosion.
Refer battery replacement to a qualified service technician.

13 Warning! Batteries may explode if not handled properly. Do not

disassemble or dispose of them in fire. Keep them away from children and
dispose of used batteries promptly.

14 Use only the proper type of power supply cord set (provided in your

accessories box) for this unit. It should be a detachable type: UL listed/CSA
certified, type SPT-2, rated 7A 125V minimum, VDE approved or its
equivalent. Maximum length is 15 feet (4.6 meters).

Notices iii

FCC notice iii
Laser compliance statement iv

Important safety instructions v

1 System tour 1

Features summary 3
External and internal structure 6

Front panel 6
Rear panel 8

Internal components 10
Mainboard layout 11
Jumper settings 13

Maintenance mode jumper 13

Clear CMOS jumper 14

2 System setup 15

Setting up the system 17

Pre-installation requirements 17
Connecting peripherals 18
Turning on the system 19

Power-on problems 20
Turning off the system 21

3 System upgrade 23

Installation precautions 25

ESD precautions 25

Pre-installation instructions 25

Post-installation instructions 26
Opening the server 27

Removing the left-side panel 27

Unlocking the front bezel 28

Removing the front bezel 28

Installing and removing storage devices 29

Installing and removing a hard disk 31
Upgrading the processor 33

Removing the HSFD assembly 33

Removing the CPU 34

Installing the CPU 34

Installing the HSFD assembly 35
Upgrading the system memory 37

Contents

viii

Memory module installation guidelines 37
Removing a DIMM 39
Installing a DIMM 39

Installing an expansion card 41

4 BIOS setup 43

BIOS setup 45
Entering BIOS setup 46
Main 48
Advanced 51

Boot Configuration 52
Peripheral Configuration 53
Drive Configuration 54
Floppy Configuration 56
Event Log Configuration 57
Video Configuration 58
Hardware Monitoring 59
Chipset Configuration 60
USB Configuration 61

Security 62

Setting the Supervisor/User password: 63
Power 64
Boot 66
Exit 68

5 Troubleshooting 71

Troubleshooting 73

Resetting the system 73

Problems following initial system installation 73

First steps checklist 74

Hardware diagnostic testing 75

Verifying proper operation of key system lights 75

Specific problems and corrective actions 76
BIOS POST error beep codes 84

Troubleshooting BIOS POST error beep codes 84

Appendix A: System management utility 87

Overview 89
ASM 90

System requirements 90

System setup 91

RAID configuration utility 92

SATA RAID configuration utility 92
SCSI RAID configuration utility 92

Appendix B: SATA RAID configuration 93

Overview 95

Features 95
Configuring arrays 97

RAID CU (configuration utility) 100

Using the RAID CU 100

Configuring arrays and logical drives 102

Configuration guidelines 102
Quick configuration 103

Detailed configuration 104
Initializing logical drives 107
Rebuilding failed disks 109
Checking data consistency 110
Troubleshooting 111

Problems and suggested solutions 111

Appendix C: SCSI RAID configuration 113

Configuring the SCSI/SCSI RAID HBA 115

Using the SCSI HBA setup utility 115

Using the MegaRAID configuration utility 117

ix

Index 119

x

1 System tour

The Acer Altos G320 server is an entry level
single-processor general purpose system. The
system offers a new standard for flexible
productivity ideal for small business or
workgroup applications.

Features summary

Listed below are the system’s key features:

Processor

• Single LGA775 socket supporting the following Intel® processors:

• Pentium D processor

• Pentium 4 processor

• Celeron D processor

• 256 KB, 1 MB, 2 MB or 2x1 MB L2 cache

• 800 or 533 MHz FSB

1

• Supports the following Intel technology

• Intel Dual Core Architecture

• Supports Intel Hyper-Threading Technology

• Supports Intel EM64T (Extended Memory 64 Technology)

Chipset

• Intel E7230 MCH (Memory Controller Hub)

• Intel ICH7R I/O controller

:

3

Memory

• Four DIMM sockets for a maximum memory capacity of 8 GB

• Supports 512 MB, 1 GB, and 2 GB DDR2-533/667 MHz ECC

unbuffered memory modules

• Supports dual-channel interleave operation

Note: Dual-channel memory requires that only DIMM modules of
identical type, banking, stacking technology and manufacturer
can be installed in the Altos G320 system.

1 Support for dual core configuration, Hyper-Threading Technology and EM64T may vary
depending on processor-type specifications.

4

1 System tour

Media storage

• 3.5-inch, 1.44 MB floppy drive

• DVD-ROM or combo drive

• Three 5.25-inch device bays for add-on options:

• DAT72 tape drive

• AIT tape drive

Optional media storage

• Supports up to four SATA or SCSI hard disk drives

SATA controller

• Onboard SATA: Intel ICH7R I/O controller supports four SATA ports
that offer data transfer rates of up to 3.0 Gbps

• Supports software RAID 0, 1, and 10 for onboard SATA ports

Networking

• Intel 82541Pl Gigabit Ethernet controller

• Intel 82573V Gigabit Ethernet controller

PCI I/O

• Five PCI bus slots with three separate bus segments:

• Two PCI bus slots (32-bit/33 MHz/3.3 V)

• One x4 PCI Express bus slot (with x1 throughput)

• One x8 PCI Express bus slot

• One x8 PCI Express bus slot (with x4 throughput)

Graphic interface

• ATI ES1000 video controller with 16 MB SDRAM

I/O ports

• Front panel

• Two USB 2.0 ports

• Rear panel

• PS/2 keyboard and mouse port

• Two USB 2.0 ports

• VGA/monitor port

• Serial port

• Two LAN ports (RJ-45)

Operating system and software

• Operating system options:

• Microsoft

• Microsoft Windows Server 2003

•Novell

• Red Hat Enterprise Linux 4.0, EM64T

• Red Hat Enterprise Linux 4.0

• SCO Openserver

• SCO Unixware

•SUSE

• SUSE Linux Enterprise Server 9.0 EM64T

• ASM (Acer Server Manager)

• EasyBUILD (includes SATA/SCSI RAID Configuration Utility)

®

Windows® Server 2003, X64 edition

®

NetWare® 6.5

™

5.0.7

®

7.1.4

®

Linux Enterprise Server 9.0

5

Power supply

• 400-watt ATX12 auto-switching power supply

6

External and internal structure

Front panel

1 System tour

No. Component

1 DVD-ROM or combo drive

2 Volume control

3 Headphone/Earphone port

4 DVD-ROM or combo drive activity indicator

5 DVD-ROM or combo drive Stop/Eject button

6 FDD (Floppy disk drive)

7 FDD activity indicator

8 FDD eject button

9 Security keylock

No. Component

10 Hard disk drive (HDD) activity indicator

7

11

12 Power button

13 USB 2.0 ports

14 5.25-inch drive bays

Power indicator

Front panel LED indicators

Below table lists the LED states on the front panel.

LED Color Status Description

Power Green On Power on

Blinking System in ACPI sleep mode.

HDD Green Blinking HDD activity

Off No HDD activity

8

Rear panel

No. Icon Component

1 Main power supply unit

1 System tour

2 PS/2 keyboard port

3 PS/2 mouse port

4 Serial port

5 VGA/monitor port

6 Gigabit LAN 1 and 2 ports (10/100/1000 Mbps)

7 USB ports

8 Expansion slot covers

9 Rear system fan

LAN LED indicators

The LAN port features two LEDs that indicate the status of each port.

Below table lists the LED states on the LAN ports.

9

LED Color

Left Green

(82573V) /
Yel low

(82541Pl)

Right N/A Off 10 Mbps data rate is selected.

Yellow On 100 Mbps data rate is selected.

Green On 1000 Mbps data rate is selected.

Note: The Intel 8257V NIC (Network Interface Controller) has a green indicator and 82541Pl
NIC has a yellow indicator on the top-left corner of their corresponding port.

LED
State

Off LAN link is not established

On LAN link is established.

Blinking Receive or transmit activity is detected.

Condition

10

Internal components

No. Component

1 Power supply unit

1 System tour

2 CPU and HSFD (heat sink-fan duct) assembly

3 Mainboard

4PCI slot

5HDD bays

6 5.25-inch device bays

11

Mainboard layout

The mainboard becomes accessible once you open the system. It should
look like the figure shown below.

No. Description

1 System fan connector

2 +4V power supply connector

3CPU fan connector

4 DIMM 1B to 2B sockets

5 DIMM 1A to 2A sockets

12

No. Description

6 CPU socket

7 +12V power supply connector

8IDE connector

9FDD connector

10 SATA port 2 and 3 connectors

11 SCSI status LED connector

12 Maintenance mode jumper

13 Front panel connector

14 SATA port 0 and 1 connectors

15 External USB connector

16 Clear CMOS jumper

17 Chassis intrusion connector

1 System tour

18 PCI slots (32-bit/33 MHz/3.3 V)

19 PCI-Express x4 slot (with x1 throughput)

20 PCI-Express x8 slot (with x4 throughput)

21 PCI-Express x8 slot

22 USB ports

23 Gigabit LAN 1 port (RJ-45)

Gigabit LAN 2 port (RJ-45)

24 VGA/monitor port

25 Serial A port

26 PS/2 keyboard and mouse port

Jumper settings

Maintenance mode jumper

The J9H3 jumper is a 2-pin jumper blocks that is used to perform
system maintenance mode options.

The table below lists each jumper option.

13

Pin no. Pin function Description

1-2 Normal boot (default) Allows normal system operation.

If the jumper block is removed,
the system will attempt to
recover the BIOS by loading the
BIOS code into the flash device
from a disk. This is typically used
when the BIOS becomes
corrupted.

2-3 Config (Maintenance) Maintenance mode overrides

incorrect BIOS settings

14

1 System tour

Clear CMOS jumper

The 2-pin jumper blocks in the J9G3 jumper are used to perform
clearing of NVRAM and system BIOS recovery options.

The table below lists each jumper option.

Pin no. Pin function Description

1-2 Normal boot (default) Allows normal system operation.

2-3 Clear CMOS (NVRAM) Clear of NVRAM following POST.

CMOS settings will be cleared in
on the next reset.

2 System setup

This chapter gives you instructions on how to set up
the system. Procedures on how to connect
peripherals are also explained.

Setting up the system

Pre-installation requirements

Selecting a site

Before unpacking and installing the system, select a suitable site for
the system for maximum efficiency. Consider the following factors
when choosing a site for the system:

• Near a grounded power outlet

• Clean and dust-free

• Stable surface free from vibration

• Well-ventilated and away from sources of heat

• Secluded from electromagnetic fields produced by electrical
devices such as air conditioners, radio and TV transmitters, etc.

Checking the package contents

Check the following items from the package:

• Acer Altos G320 system

• Acer Altos G320 accessory box

•System keys

17

If any of the above items are damaged or missing, contact your dealer
immediately.

Save the boxes and packing materials for future use.

18

2 System setup

Connecting peripherals

Refer to the illustration below for specific connection instructions on
the peripherals you want to connect to the system.

Note: Consult the operating system manual for information on
how to configure the network setup.

Turning on the system

After making sure that you have properly set up the system and
connected all the required cables, you can now power on the system.

To power on the system, press the power button on the front panel.

19

The system starts up and displays a welcome message on the monitor.
After that, a series of POST (power-on self-test) messages appears. The
POST messages indicate if the system is running well or not.

Note: If the system does not turn on or boot after pressing the
power button, go to the next section for the possible causes of the
boot failure.

Aside from the POST messages, you can determine if the system is in
good condition by checking if the following occurred:

• Power indicator on the front panel lights up (green)

• Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard
light up

20

2 System setup

Power-on problems

If the system does not boot after you have applied power, check the
following factors that might have caused the boot failure.

• The external power cable may be loosely connected.

Check the power cable connection from the power source to the
power cable socket on the rear panel. Make sure that the cable is
properly connected to the power source and to the power cable
socket.

• No power comes from the grounded power outlet.

Have an electrician check your power outlet.

• Loose or improperly connected internal power cables.

Check the internal cable connections. If you are not confident to
perform this step, ask a qualified technician to assist you.

Warning! Make sure all power cords are disconnected from
the electrical outlet before performing this task.

Note: If you have gone through the preceding actions and the

system still fails to boot, ask your dealer or a qualified technician
for assistance.

21

Turning off the system

There are two ways by which you can turn off the server. These include:

To turn off the server, on the Windows taskbar click on the Start
button, point to Shut Down..., select Shut down from the
drop-down window, then click on OK. You can then turn off all
peripherals connected to your server.

If you cannot shut down the server, press and hold the power button
for at least four seconds to force quit all applications and shut down.
Quickly pressing the button may put the server in a Suspend mode
only.

22

2 System setup

3 System upgrade

This chapter discusses the precautionary measures
and installation procedures you need to know
when upgrading the system.

Installation precautions

Before you install any server component, we recommend that you read
the following sections. These sections contain important ESD
precautions along with pre-installation and post-installation
instructions.

ESD precautions

Electrostatic discharge (ESD) can damage the processor, disk drives,
expansion boards, mainboard, memory modules and other server
components. Always observe the following precautions before you
install a server component:

1 Do not remove a component from its protective packaging until

you are ready to install it.

2 Wear a wrist grounding strap and attach it to a metal part of the

server before handling components. If a wrist strap is not
available, maintain contact with the server throughout any
procedure requiring ESD protection.

25

Pre-installation instructions

Perform the steps below before you open the server or before your
remove or replace any component:

1 Turn off the system and all the peripherals connected to it.

2 Unplug all cables from the power outlets.

3 Place the system unit on a flat, stable surface.

4 Open the system according to the instructions on page 27.

5 Follow the ESD precautions described in this section when

handling a server component.

6 Remove any expansion board(s) or peripheral(s) that block access

to the DIMM slots or other component connector.

See the following sections for specific installation instructions on the
component you want to install.

26

Warning! Failure to properly turn off the server before you
start installing components may cause serious damage. Do
not attempt the procedures described in the following
sections unless you are a qualified service technician.

3 System upgrade

Post-installation instructions

Perform the steps below after installing a server component:

1 See to it that all components are installed according to the

described step-by-step instructions.

2 Reinstall any expansion board(s) or peripheral(s) that you have

previously removed.

3 Reinstall the chassis panels.

4 Connect the necessary cables.

5 Turn on the system.

Opening the server

Caution! Before you proceed, make sure that you have turned
off the system and all peripherals connected to it. Read the “Pre­installation instructions” on page 25.

You need to open the server before you can install additional
components. The front bezel and left-side panel are removable to
allow access to the system’s internal components. Refer to the
following sections for instructions.

Removing the left-side panel

1 Observe the ESD precautions and pre-installation instructions

described on page 25.

2 Remove the left-side panel.

(1) Loosen the two thumbscrews located on the rear edge of the

left-side panel.

(2) Move the left-side panel release slider all the way down to

unlock the panel.

(3) Slide the left-side panel toward the rear before detaching it

from the chassis.

27

28

3 System upgrade

Unlocking the front bezel

A security lock secures the bezel door to protect the system unit from
unauthorized access.

Insert the key into the lock and turn it counterclockwise until it points

to the unlock icon .

Removing the front bezel

1 Remove the left-side panel. See page 27.

2 Slightly bend the plastic retention tabs to release the latches (1).

3 Gently pull the bezel away from the front panel, then detach it

from the chassis (2).

29

Installing and removing storage devices

The system supports 3.5-inch and 5.25-inch internal storage devices.
The system comes pre-installed with a floppy drive and a DVD or a
combo drive. The empty 5.25-inch half-height bays allow you to install
additional drives such as another DVD drive or a tape drive.

To remove a 5.25-inch storage device:

1 Observe the ESD precautions and pre-installation procedures

described on page 25.

2 Disconnect the IDE power (1) and data (2) cables from the old

drive.

3 Push the lever in the direction of the unlock icon (3), then pull

the drive out of the chassis (4).

4 Observe the post-installation instructions described on page 26.

30

3 System upgrade

To install a 5.25-inch storage device:

Note: If you are installing a storage device on an empty 5.25-inch
drive bay, you must remove the blank plastic cover on the front
bezel first.

1 Observe the ESD precautions and pre-installation procedures

described on page 25.

2 If you are installing a device on an empty 5.25-inch drive bay, you

must remove the bay cover first. If not, then go to step 3.

To remove the bay cover:

Remove the two screws that secure the cover to the empty bay,
then detach the cover.

3 Push the lever in the direction of the unlock icon (1).

4 Install a new 5.25-inch drive into the bay (2), then push the lever in

the direction of the lock icon (3).

5 Connect the IDE data (4) and power (5) cables to the new drive.

6 Observe the post-installation instructions described on page 26.

31

Installing and removing a hard disk

This section include instructions for installing and removing a hard
disk.

The three empty HDD bays allow you to install additional HDDs such as
another SATA or SCSI HDD.

To remove a hard disk:

1 Observe the ESD precautions and pre-installation procedures

described on page 25.

2 Disconnect the power (1) and data (2) cables from the old drive.

3 Push the lever in the direction of the unlock icon (3), then pull

the drive out of the chassis (4).

4 Observe the post-installation instructions described on page 26

32

3 System upgrade

To install a hard disk:

1 Observe the ESD precautions and pre-installation procedures

described on page 25.

2 Push the lever in the direction of the unlock icon (1),

3 Insert the drive into an empty HDD bay (2).

4 Make sure that the drive is properly inserted before closing the

lever, then push the lever in the direction of the lock icon (3).

5 Connect the data (4) and power (5) cables to the new drive.

6 Observe the post-installation instructions described on page 26.

33

Upgrading the processor

This section include instructions for installing and removing a processor
and the heat sink-fan duct (HSFD) assembly.

Removing the HSFD assembly

Important: Before removing a CPU from the mainboard, make
sure to create a backup file of all important data.

1 Observe the ESD precautions and pre-installation instructions

described on page 25.

Warning! The heat sink becomes very hot when the system
is on. NEVER touch the heat sink with any metal or with
your hands.

2 Disconnect the CPU fan cable from its mainboard connector. Refer

to “Mainboard layout” on page 11 for the location of the CPU fan
connector.

3 Loosen the four screws that hold the HSFD assembly to the

mainboard (1).

4 Pull the HSFD assembly away from the CPU (2).

34

5 Place the HSFD assembly upside down on a flat surface.

Note: Wipe off the thermal grease from both the HSFD assembly
and CPU using an alcohol pad.

3 System upgrade

Removing the CPU

1 Push the socket retainer lever handle down and away from the

socket to release it (1).

2 Pull the lever to a fully open, upright position (2).

3 Lift the load plate (3).

4 Pull out the CPU from the socket (4).

Installing the CPU

The mainboard has a 775-pin processor socket that support Intel
Pentium D, Pentium 4, or Celeron D processors.

1 Observe the ESD precautions and pre-installation instructions

described on page 25.

2 Locate the CPU socket on the mainboard.

3 Push the socket retainer lever handle down and away from the

socket, then pull the lever to a fully open, upright position.

4 Lift the load plate.

35

Note: Do not touch the socket contacts.

5 If a protective cover is installed on the load plate, remove first

before installing the processor. If not, then proceed to step 6.

Note: Do not discard the protective processor cover. Always
replace the processor cover if the processor is removed from the
socket.

6 Remove the CPU from its protective packaging.

7 Align the CPU with the socket, making sure that the CPU’s notched

sides fit into the socket’s pegs, then insert the CPU into the socket
(1).

8 Close the load plate (2), then press the retainer lever down to lock

the load plate in place (3).

Installing the HSFD assembly

1 Apply thermal grease to the HSFD assembly.

Apply approximately 0.1 ml of the thermal grease compound on
it’s top side.

2 Install the HSFD assembly

36

3 System upgrade

(1) Align the HSFD assembly with the CPU (1).

(2) Tighten the assembly’s four screws to secure it to the

mainboard (2).

(3) Connect the CPU fan cable to its mainboard connector. Refer

to “Mainboard layout” on page 11 for the location of the CPU
fan connector.

3 Observe the post-installation instructions described on page 26.

37

Upgrading the system memory

This section includes instructions for removing and installing a memory
module.

Altos G320 has four DDR2-533/667 DIMM slots. Each slot supports
512 MB, 1 GB or 2 GB memory modules. The maximum memory
capacity is 8 GB.

Memory module installation guidelines

• The minimum memory configuration is one DIMM, installed in the
DIMM 1A socket (the socket closest to the the CPU sockets).
However, for optimum performance and dual-channel interleave
operation, a minimum of two identical DIMMs should be installed.
DIMMs must be identical (same manufacturer, CAS latency,
number of rows, columns and devices, timing parameters, etc.).

• DIMMs on channel A (DIMM 1A and 2A) are paired with DIMMs on
channel B (DIMM 1B and 2B) to enable 2-way interleaving. When
only two DIMMs are being used, the population order must be
DIMM 1A and DIMM 1B to ensure dual-channel operating mode.
Refer to the suggested DDR population table below.

DIMM label Channel Bank Population order

DIMM 1A A 1 1

DIMM 2A A 1 3

DIMM 1B B 2 2

DIMM 2B B 2 4

Note: Refer to “Mainboard layout” on page 11 for the location of
the DIMM sockets for each processor.

Warning! For best performance and dual-channel
interleave operation, DIMM modules must be installed or
removed in matched pairs, following the socket sequence:
DIMM 1A and 1B first, then DIMM 2A and 2B. DIMM
modules of the same type, banking, stacking technology,
and manufacturer must be installed in the Altos G320
system.

38

3 System upgrade

• Altos G320 mainboard does not support installation of three
DIMMs only.

The table below lists the supported memory installation based on the
memory interleave configuration:

Bank 1 Bank 2

DIMM 1A DIMM 2A DIMM 1B DIMM 2B

512 MB 1-way

1 GB 1-way

2 GB 1-way

512 MB 512 MB 2-way

1 GB 1 GB 2-way

2 GB 2 GB 2-way

512 MB 512 MB 512 MB 512 MB 2-way

1 GB 1 GB 1 GB 1 GB 2-way

2 GB 2 GB 2 GB 2 GB 2-way

Memory Interleave

Removing a DIMM

Before you can install a new DIMM in a socket, remove first any
previously installed DIMM from that socket.

Important: Before removing any DIMM from the mainboard,
make sure to create a backup file of all important data.

1 Observe the ESD precautions and pre-installation instructions

described on page 25.

2 Locate the DIMM sockets on the mainboard.

3 Press the holding clips on both sides of the socket outward to

release the DIMM (1).

4 Gently pull the DIMM upward to remove it from the socket (2).

39

Installing a DIMM

1 Observe the ESD precautions and pre-installation instructions

described on page 25.

2 Locate the DIMM sockets on the mainboard.

Note: For dual-channel interleave operation, a minimum of two
DIMM modules must be installed and following the socket
sequence: DIMM 1A and 1B first, then DIMM 2A and 2B.

40

3 System upgrade

3 Open the clips on the socket.

4 Align then insert the DIMM into the socket (1).

5 Press the holding clips inward to lock the DIMM in place (2).

Note: The DIMM socket is slotted to ensure proper installation.
If you insert a DIMM but it does not fit easily into the socket, you
may have inserted it incorrectly. Reverse the orientation of the
DIMM and insert it again.

6 Observe the post-installation instructions described on page 26.

To reconfigure the system memory:

The system automatically detects the amount of memory installed. Run
the BIOS setup to view the new value for total system memory and
make a note of it.

41

Installing an expansion card

This section explains how to install an expansion card. The onboard
expansion slots supports PCI (Peripheral Component Interconnect) and
PCI Express cards. PCI Express slot is a new type of interface and differs
in length than the conventional PCI/PCI-X slots. You should always
install the correct type of plug-in expansion cards in the x4 and x8 PCI
Express slot. Contact your dealer for qualified PCI Express card vendors.

To install an expansion card:

1 Observe the ESD precautions and pre-installation instructions

described on page 25.

2 Locate an empty expansion slot on the mainboard.

3 Pull the tool-less card bracket lock release latch slightly upward

(1), then pull it away from the chassis (2).

4 Pull out the slot cover (3). Store it for reassembly later.

5 Remove the expansion card from its protective packaging.

6 Align the card in the empty slot.

7 Insert the card into the selected slot (4). Make sure that the card is

properly seated.

8 Align then insert the bracket lock to the slot (5).

42

3 System upgrade

9 Secure the card with the bracket lock (6).

10 Observe the post-installation instructions described on page 26.

Note: When you turn on the system, the BIOS setup automatically
detects and assigns resources to the new device (applicable only to
plug-and-play expansion cards).

4 BIOS setup

This chapter gives information about the
system BIOS and discusses how to configure
the system by changing the settings of the
BIOS parameters.

45

BIOS setup

BIOS setup is a hardware configuration program built into the system's
Basic Input/Output System (BIOS). Since most systems are already
properly configured and optimized, there is no need to run this utility.
You will need to run this utility under the following conditions:

• When changing the system configuration

• When a configuration error is detected by the system and you are
prompted ("Run Setup" message) to make changes to the BIOS
setup

Note: If you repeatedly receive Run Setup messages, the battery
may be bad. In this case, the system cannot retain configuration
values in CMOS. Ask a qualified technician for assistance.

• When redefining the communication ports to prevent any conflicts

• When making changes to the Power Management configuration

• When changing the password or making other changes to the
security setup

BIOS setup loads the configuration values in a battery-backed
nonvolatile memory called CMOS RAM. This memory area is not part of
the system RAM which allows configuration data to be retained when
power is turned off.

Before you run BIOS setup, make sure that you have saved all open
files. The system reboots immediately after you close the setup.

46

4 BIOS setup

Entering BIOS setup

Power on the server to start the system POST process. During bootup,
press F2 to enter the BIOS setup screen.

Note: You must press F2 while the system is booting. This key
does not work during any other time.

There are several tabs on the setup screen corresponding to the six
major BIOS menus:

• Main

•Advanced

•Security

•Power

•Boot

•Exit

The parameters on the screens shown in this User’s Guide display
default system values. These values may not be the same as those in
the system.

Note the following reminders when moving around the setup screen:

•Use the Left and Right arrow keys to move to the next page or to
return to the previous screen.

• Use the Up and Down arrow keys to select an item.

• Use the + and - keys to select an option.

Note: You can configure a parameter that is enclosed in square
brackets. Grayed-out items have fixed settings and are not
user-configurable.

• Use the Ta b key to select a field.

• Use the Enter key to display a submenu screen.

Note: When a parameter is preceeded by a >, it means that a
submenu screen is available.

47

•Press F1 for General Help on using the BIOS setup.

•Press F10 to save changes and close the BIOS setup.

•Press Esc to close the BIOS setup.

In the descriptive table following each of the screen illustrations,
settings in boldface are the default and suggested parameter settings.

Note: The BIOS screens shown in the following pages may vary
depending on the system configuration.

48

4 BIOS setup

Main

The Main menu displays basic and important information about the
system. These information are necessary for troubleshooting and may
be required when asking for technical support.

The last two parameters on the screen lets you define the sytem’s date
and time settings. The real-time clock keeps the system date and time.
After setting the date and time, you do not need to enter them every
time you turn on the system. As long as the internal battery remains
good and connected, the clock continues to keep the date and time
accurately even when the power is off.

Parameter Description Option

BIOS Version Version of the BIOS setup utility.

Processor Type Type of processor currently installed in

the server.

Parameter Description Option

49

SW Single
Processor Mode

Processor Speed The processor speed is the speed at

System Bus Speed Indicates the system bus speed.

System Memory
Speed

L2 cache RAM Total amount of second-level cache

Total Memory Indicates the total amount of onboard

Memory Mode Indicates the memory mode.

Memory Channel
A/B slot 0 or 1

Enables or disables the dual-core
processor support.

It is recommended that you disable this
feature for maximum performance.

which a microprocessor executes instruc­tions. Clock speeds are expressed in
megahertz (MHz), with 1 MHz being
equal to 1 million cycles per second. The
faster the clock, the more instructions
the CPU can execute per second.

Indicates the system memory speed.

memory that comes with the CPU.

memory.

Indicates the total amount of memory
available on DIMM 1A, 1B, 2A or 2B
slots.

Disable

Enable

Additional System
Information

System Date Sets the date following the weekday-

Displays basic information about the
system.

month-day-year format. Valid values for
weekday, month, day, and year are:

Weekday: Sun, Mon, Tue, Wed, Thu, Fri,

Sat

Month: Jan, Feb, Mar, Apr, May, Jun, Jul,
Aug, Sep, Oct, Nov, Dec

Day: 1 to 31
Year: 1980 to 2079

50

Parameter Description Option

System Time Sets the time following the hour-

minute-second format. Valid values for
hour, minute, and second are:

Hour: 00 to 23
Minute: 00 to 59
Second: 00 to 59

4 BIOS setup

Advanced

The Advanced menu contains parameter values that define how the
system behaves on startup.

Warning! Be cautious in setting parameter values in the
Advanced menu as any incorrect value may cause the
system to malfunction.

Press Enter to enter the submenu screen of the parameters shown in
the screen below.

51

52

4 BIOS setup

Boot Configuration

The Boot Configuration submenu lets you specify the preferred
settings for system bootup.

Parameter Description Option

Num-Lock Activates the Numeric Lock function upon

booting.

CPU Fan Control Enables or disables the CPU fan control

System Fan
Control

Lowest Fan
Speed

function.

Enables or disables the system fan control
function.

When set to Slow, the fan will continue to
run at a slow speed when system
temperature is low.

When set to Off, the fan will turn off
when system temperature is low.

On

Off

Enable

Disable

Enable

Disable

Slow

Off

Parameter Description Option

53

Max CPUID
Value Limit

Display Setup
Prompt

This should be enabled in order to boot
legacy operating systems that cannot
support CPUs with extended CPUID
functions.

When this parameter is enabled, you will
be prompted to press F2 to run BIOS
during boot up.

Disable

Enable

On

Off

Peripheral Configuration

The Peripheral Configuration submenu lets you define the parameter
settings for the system’s serial and LAN ports.

Parameter Description Option

Serial Port Enables or disables the onboard serial

port.

Enable

Disable

54

Parameter Description Option

4 BIOS setup

PCI Express
On-board LAN

PCI On-board
LAN

Enables or disables the PCI Express
Gigabit Ethernet controller.

Enables or disables the onboard LAN
device.

Enable

Disable

Enable

Disable

Drive Configuration

The Drive Configuration submenu lets you define the parameter
settings related to the hard disk/s.

Parameter Description Option

Use Automatic
Mode

N/A Enable

Disable

Parameter Description Option

55

ATA/IDE Mode When set to Enhanced, it will enable all

SATA and PATA controllers.
When set to Legacy, it will enable up to

2 IDE channels for OS that requires
legacy IDE operation.

Configure S-ATA asSet SATA to IDE or RAID.

This parameter is disabled when the
ATA/IDE Mode is not set to Enhanced
mode.

S.M.A.R.T. Enables or disables the S.M.A.R.T. (Self-

Monitoring, Analysis and Reporting
Technology) function.

SATA Port 0, 1, 2
and 3

Primary Master Specifies the current configuration of

Primary Slave Specifies the current configuration of

Hard Disk
Pre-Delay (Sec)

Displays the SATA HDD connected to
the SATA port.

the IDE device connected to the master
port of the primary IDE channel.

the the IDE device connected to the
slave port of the primary IDE channel.

Select the time out value for detecting
ATA/ATA P I de vice s.

Used with older IDE devices with longer
spin up times.

Enhanced

Legacy

IDE

RAID
AHCI

Enable

Disable

0
5
15
20
25
30

56

4 BIOS setup

Floppy Configuration

The Floppy Configuration submenu displays the type of floppy drive
installed in the server.

Parameter Description Option

Diskette
Controller

Diskette Write
Protect

Floppy Type FDD type 1.44 MB

Enables or disables the floppy
controller.

Enables or disables the floppy disk
drive (FDD) write protection.

Automatic

Enable
Disable

Disable

Enable

2.88 MB

57

Event Log Configuration

The Event Log Configuration submenu lets you specify the appropriate
settings for system’s event handling function.

The system event log enables you to record and monitor events that
occur in the system (e.g., system temperature changes, fan stops, etc.)

Parameter Description Option

View Event Log Opens the system Event log file for

viewing. This submenu displays the
time and type of event and system
event log file.

Clear Event Logs Deletes all events in the Event log. Disable

Enable

Event Logging Enables or disables the event

logging function of the system.

Enable

Disable

58

Parameter Description Option

4 BIOS setup

ECC Event
Logging

Mark Event as
Read

Enables or disables the ECC (Error
Correcting Code) event logging
function of the system.

Press Enter to mark all events in
the Event log as read.

Enable

Disable

Video Configuration

The Video Configuration submenu lets you define the parameter
settings related to the video adapter.

Parameter Description Option

Primary Video
Adaptor

Select a parameter for the active
video adapter when the system
boots.

Auto

Ext PCIE Graphics
(PEG)

Ext PCI Graphics

Hardware Monitoring

The Hardware Monitoring submenu displays the current speed status
of the system fans, temperature level of a specified component and
voltage levels and status of the monitored voltage.

59

60

4 BIOS setup

Chipset Configuration

The Chipset Configuration submenu lets you set the memory interleave
and node interleave settings, specify settings that are related to the
onboard controllers.

Parameter Description Option

Memory
Configuration

PCI Express
Configuration

PCI Latency
Timer

Offers memory correction and memory
timing adjustments. It also provides
information about the DIMMs installed in
DIMM slots 1A, 1B, 2A, and 2B

Specify settings that are related to the
onboard controllers.

Set the latency timer for the PCI bus. 32, 64,

.

96, 128,
160, 192,
224, 248

USB Configuration

The USB Configuration submenu lets you specify settings for USB
devices.

61

Parameter Description Option

USB 2.0 Enables the USB 2.0 controller.

When set to Disable, other USB options
will be grayed out.

Enable

Disable

62

4 BIOS setup

Security

The Security menu allows you to safeguard and protect the system
from unauthorized use by setting up access passwords.

Parameter Description Option

Supervisor
Password

User Password Secures the system against

Set Supervisor
Password

Set User
Password

Prevents unauthorized access to the
BIOS setup utility.

unauthorized use. Once you set this
password, you have to type it
whenever you boot the system. User
password is available only when a
Supervisor password is set.

Press Enter to change the Supervisor
password.

Press Enter to change the User
password.

Not Installed

Installed

Not Installed

Installed

Parameter Description Option

63

Expansion
Card Text

Chassis
Intrusion

XD
Technology

N/A Disable

Enable

Enables or disables the system to detect
and report chassis intrusion events

Enables or disables the execute disable
bit technology function.

Enable

Disable

Enable

Disable

Setting the Supervisor/User password:

1 Use the up/down keys to highlight a password parameter

(Supervisor Password or User Password), then press Enter.

A password box will appear.

2 Type a password then press Enter.

The password may consist of up to six alphanumeric characters
(A-Z, a-z, 0-9).

3 Retype the password to verify the first entry, then press Enter

again.

After setting the password, the system automatically sets the
chosen password parameter to Installed.

Removing the User password

1 Use the up/down keys to highlight the Clear User Password

parameter, then press Enter.

2 Enter the current password, then press Enter.

3Press Enter twice without entering anything in the new and

confirm password fields.

After doing this, the system automatically sets the User password
parameter to Not Installed.

64

Power

The Power menu allows you to configure the system’s power
management feature.

4 BIOS setup

Parameter Description Option

After Power
Failure

Defines the power state to resume to
after a system shutdown that is due to
an interruption in AC power.

When set to Stay off, the system
remains off after power shutdown.

When set to Last state, the system will
return to active power state prior to
shutdown.

When set to Power on, the system will
be turned on from a power failure.

Stay off

Last state
Power on

Parameter Description Option

65

Wake on LAN
from S5

When set to Power on, the system will
resume from an S5 state if a PME
(Power Management Event) is asserted.

When set to Stay off, the system will not
resume from an S5 state if a PME is
asserted.

Stay off

Power on

66

4 BIOS setup

Boot

The Boot menu allows you to set the drive priority during system
bootup. It also displays information about the installed storage
devices.

Parameter Description Option

Boot Menu
Typ e

Boot Device
Priority

Hard Drive
Order

CD-ROM
Drive Order

Removable
Drive Order

N/A Normal

Advance

Specify the boot search sequence
during the POST process.

Specify the devices that will be
considered as the primary and
secondary hard drives.

Displays the type of ATAPI CD-ROM
installed in the system.

Displays the type of removable devices
installed in the system.

Varies

Parameter Description Option

67

Boot to
Optical
Devices

Boot to
Removable
Devices

Boot to
Network

USB Boot Enables or disables the system to boot

ZIP Emulation
Typ e

Enables or disables the system to boot
from an optical device.

Enables or disables the system to boot
from a removable device installed in the
system.

Enables or disables the system to invoke
the boot ROM of the onboard network
chip.

from a USB device.

Sets the emulation type for USB mass
storage devices.

Enable

Disable

Enable

Disable

Enable

Disable

Enable

Disable

Floppy

Hard Disk

68

4 BIOS setup

Exit

The Exit menu displays the various options to quit from the BIOS setup
utility. Highlight any of the exit options then press Enter.

Parameter Description

Exit Saving
Changes

Exit Discarding
Changes

Load Optimal
Defaults

Load Custom
Defaults

Saves changes made and close the BIOS setup utility.
The F10 key can also be used for this operation.

Exits system setup without saving any changes.
The Esc key can also be used for this operation.

Loads the default settings for all BIOS setup parameters.
Setup Defaults are quite demanding in terms of
resources consumption. If you are using low-speed
memory modules or other kinds of low-performance
components and you choose to load these settings, the
system might not function properly.

The F9 key can also be used for this operation.

Loads the custom settings for all BIOS setup parameters.

Parameter Description

69

Save Custom
Defaults

Discard
Changes

Saves the custom settings for all BIOS setup parameters.

Discards changes made in the BIOS setup.
The F7 key can also be used for this operation.

70

4 BIOS setup

5 Troubleshooting

This chapter provides possible solutions for specific
problems. If you cannot correct the problem,
contact your local Acer representative or
authorized dealer for assistance.

Troubleshooting

This chapter helps you identify and solve problems that might occur
while you are using the system.

For any issue, first ensure that you are using the latest firmware and
files. In addition to the server firmware and files, make sure to update
any drivers used for components you have installed in your system,
such as video drivers, network drivers and SCSI drivers.

If you are unable to resolve your server problems on your own, contact
your dealer or local Acer representative for assistance.

Resetting the system

Before going through in-depth troubleshooting, attempt first to
perform reset the system using one of the methods below.

To do t h i s Press

73

Soft boot reset to clear the system memory and reload the
operating system.

Cold boot reset. Turn the system power off and then on.
This clears system memory, restarts POST, reloads the
operating system and halts power to all peripherals.

Ctrl+Alt+Del

Power off/on

Problems following initial system installation

Problems that occur at initial system startup are usually caused by an
incorrect installation or configuration. Hardware failure is a less
frequent cause. If the problem you are experiencing is with a specific
software application, see "There is problem with the application software"
on page 81.

74

5 Troubleshooting

First steps checklist

• AC power available at the wall outlet?

• Are the power supplies plugged in? Check the AC cable(s) on the
back of the chassis and at the AC source.

• Are all cables correctly connected and secured?

• Is the processor fully seated in the socket on the mainboard?

• Are all standoffs in the proper location and not touching any
components, causing a potential short?

• Are all expansion boards fully seated in their slots on the
mainboard?

• Are all jumper settings on the mainboard correct?

• Are all jumper and switch settings on expansion boards and
peripheral devices correct? If applicable, ensure that there are no
conflicts - for example, two expansion boards sharing the same
interrupt.

• Are all peripheral devices installed correctly?

• If the system has a hard disk drive, is it properly formatted or
configured?

• Are all device drivers properly installed?

• Are the configuration settings made in BIOS setup correct?

• Is the operating system properly loaded? Refer to the operating
system documentation.

• Did you press the system power button on the front panel to turn
the server on (power indicator should be lit)?

• Is the system power cord properly connected to the system and
plugged into a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R
outlet for 200-240 V?

• Are all integrated components from the tested components lists?
Check the tested memory, and chassis lists, as well as the supported
hardware and operating system list.

75

Hardware diagnostic testing

This section provides a more detailed approach to identifying a
hardware problem and locating its source.

Caution! Before disconnecting any peripheral cables from the
system, turn off the system and any external peripheral devices.
Failure to do so can cause permanent damage to the system and/
or the peripheral devices.

1 Turn off the system and all external peripheral devices. Disconnect

each of device from the system, except for the keyboard and the
video monitor.

2 Make sure the system power cord is plugged into a properly

grounded AC outlet.

3 Make sure your video display monitor and keyboard are correctly

connected to the system. Turn on the video monitor. Set its
brightness and contrast controls to at least two thirds of their
maximum ranges (see the documentation supplied with your video
display monitor).

4 If the operating system normally loads from the hard disk drive,

make sure there is no diskette in drive A and no disc in the optical
drive.

5 If the power indicator does light, attempt to boot from a floppy

diskette or from a disc.

6 Turn on the system. If the power indicator does not light, see

“Power indicator does not light” on page 76.

Verifying proper operation of key system lights

As POST determines the system configuration, it tests for the presence
of each mass storage device installed in the system. As each device is
checked, its activity light should turn on briefly. Check if the FDD
activity indicator lights briefly? If not, see “FDD activity indicator does
not light.” on page 76.

Confirming loading of the OS

Once the system boots up, the operating system prompt appears on
the screen. The prompt varies according to the operating system. If the

76

operating system prompt does not appear, see "No Characters Appear
on Screen" on page 82.

5 Troubleshooting

Specific problems and corrective actions

The following contains specific problems that may arise during the use
of your server. Possible solutions are listed for each problem.

Power indicator does not light.

Do the following:

• Make sure the power button on the front panel is turned on.

• Make sure the power cable is connected correctly.

• Make sure that the wall outlet has power. Test it by plugging
another device.

• Remove all expansion cards and see if the system boots. If
successful, add the cards back in one at a time with a reboot
between each addition.

• Make sure the memory modules comply with the system
requirements.

• Make sure the memory modules have been populated according
to the system requirements.

• Remove the memory modules and reseat them.

• Make sure the CPU comply with the system requirements.

• Make sure the CPU is populated according to the system
requirements.

• Remove and reseat the CPU.

• Make sure the chassis standoffs are installed only below mounting
holes. Misplaced standoffs may have contact to the pins on the
bottom of the mainboard and cause a short.

FDD activity indicator does not light.

Do the following:

• Make sure the FDD and signal cables are properly connected.

• Check that relevant switches and jumpers for the FDD are set
correctly.

77

• Check that FDD is properly configured.

• If you are using the onboard diskette controller, use BIOS setup on
page 45 to make sure that onboard “Floppy A” is set to 1.44 MB,

3.5-inch.

HDD activity indicator does not light.

Do the following:

• Make sure the drive is not disabled in the BIOS setup utility.

• Make sure the drive’s power and data cables are connected
correctly.

• Make sure the drive is compatible.

• Make sure you have not exceeded the power budget for the
server.

• If using SATA drives, make sure that the master or slave settings
are set correctly. See your drive documentation for details on
setting the master or slave settings.

• If using SCSI drives, make sure that each SCSI ID number is unique
on the SCSI bus. See your drive documentation for details on
setting the SCSI ID for your drives.

• If using a RAID configuration with SATA or SCSI drives, make sure
the RAID card is installed correctly.

HDD activity indicator does not light.

If you have installed one or more hard drives in the system, do the
following:

• Make sure the power and signal cables are connected correctly.

• If using SATA or SCSI drives, check that relevant switches and
jumpers on the hard drive and backplane board are set correctly.

ODD (Optical disk drive) activity indicator does not light.

Do the following:

• Make sure the power and signal cables are properly installed.

78

• Check that relevant switches and jumpers on the drive are set
correctly.

• Check that drive is properly configured.

• Check that onboard IDE controller is enabled in the BIOS setup.

5 Troubleshooting

ODD tray cannot be ejected.

• Insert the tip of a paperclip into the small hole on the ODD drive.
Slowly pull the tray out from the drive until the tray is fully
extended then remove the disc.

ODD drive cannot read a disc.

Do the following:

• Make sure you are using the correct type of disc.

• Make sure the disc is properly seated in the drive.

• Make sure the disc is unscratched.

• Make sure all cables are connected to the ODD.

Hard drives are not recognized.

• Make sure the drive is not disabled in the BIOS setup.

• Make sure the drive is connected correctly and the power cable is
plugged to the power supply.

• Make sure the drive is compatible.

• Make sure that you have not exceeded the power budget for the
server.

• If using SCSI drives, verify that each SCSI ID numbers is unique on
the SCSI bus. Refer to the drive documentation for details on
setting the SCSI ID for your drives.

• If using IDE drives, verify that the master/slave settings are set
correctly. Refer to the drive documentation for details on setting
the master/slave settings.

79

• If using RAID configuration with SATA or SCSI drives, make sure
the RAID card is installed correctly.

Bootable CD drive is not detected.

Make sure the Boot settings in the BIOS setup utility is configured to
allow the CD drive to be the first bootable device.

New memory modules installed are not detected.

Do the following:

• Make sure the memory modules are properly seated on the DIMM
slots.

• Make sure the memory modules comply with the system
requirements.

• Make sure the memory modules have been populated according
to the system requirements.

External device connected to a USB connector does not work.

Do the following:

• Reduce the number of external devices connected to a USB hub.

• Refer to the documentation that came with the device.

Cannot connect to a server

• Make sure the network cable is securely attached to the correct
connector at the system rear panel.

• Try a different network cable.

• Make sure you are using the correct and the current drivers.

• Make sure the driver is loaded and the protocls are bound.

80

5 Troubleshooting

Problems with the network

Network status indicator does not light.

Do the following:

• Check the cabling and network equipment to make sure that all
cables are properly connected.

• Reinstall the network drivers.

• Try another port or hub on the switch.

Diagnostics pass but the connection fails.

• Make sure the network cable is securely attached.

• Make sure you specify the correct frame type in the NET.CFG file.

The controller stopped working when an adapter was installed.

• Make sure the cable is connected to the port from the onboard
network controller.

• Make sure the other adapter supports shared interrupts and your
OS supports shared interrupts.

• Try reseating the adapter.

The adapter stopped working without apparent cause.

• Try reseating the adapter first, then try a different slot if necessary.

• The network files driver may be corrupt or deleted. Delete and
reinstall the drivers.

• Run the diagnostics.

Network activity indicator does not light.

Do the following:

• Make sure the correct network drivers are loaded on the system.

• Network might be idle. Try accessing the server.

Server hangs when the drivers are loaded.

Change the PCI interrrupt settings.

System boots when installing a PCI card.

System Server Management feature require full-time standby power.
This means some parts of the system have power going to them
whenever the power cord is plugged in, even if you have turned the
system power off with the power button on the front panel. If you
install a PCI card with the AC power cord plugged in, a signal may be
sent to command the system to boot. Before installing a PCI card, you
should always:

• Power off the server.

• Unplug the AC power cord(s) from the server.

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There is problem with the application software.

Do the following:

• Verify that the software is properly configured for the system.
Refer to the software installation and operation documentation
for instructions on setting up and using the software.

• Try a different version of the software to see if the problem is with
the copy you are using.

• Make sure all cables are properly connected.

• If other software runs correctly on the system, contact your vendor
about the defective software.

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5 Troubleshooting

No characters appear on the screen.

Check the following:

• Is the keyboard functioning? Test it by turning the “Num Lock”
function on and off to make sure the Num Lock light is
functioning.

• Is the video monitor plugged in and turned on? If you are using a
switch box, is it switched to the correct system?

• Are the brightness and contrast controls on the video monitor
properly adjusted?

• Is the video monitor signal cable properly installed?

• Does this video monitor work correctly if plugged into a different
system?

• Is the onboard video controller enabled in the BIOS setup?

• Remove all expansion cards and see if the system boots. If
successful, add the cards back in one at a time with a reboot
between each addition.

• Make sure the memory modules comply with the system
requirements.

• Make sure the memory modules have been populated according
to the system requirements.

• Remove the memory modules and reseat them.

• Make sure the CPU comply with the system requirements.

• Make sure the CPU is populated according to the system
requirements.

If you are using a video controller board, do the following:

1 Verify that the video works using the onboard video controller.

2 Verify that the video controller board is fully seated in the

mainboard connector.

3 Reboot the system for changes to take effect.

4 If there are still no characters on the screen after you reboot the

system and POST emits a beep code, write down the beep code
you hear. This information is useful for your service representative.

5 If you do not receive a beep code and characters do not appear,

the video display monitor or video controller may have failed.
Contact your service representative or authorized dealer for help.

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Characters are distorted or incorrect.

Check the following:

• Are the brightness and contrast controls properly adjusted on the
video monitor? Refer to the documentation that came with the
video monitor.

• Are the video monitor’s signal and power cables properly
connected.

• Is the video monitor working correctly when plugged into a
different system?

System cooling fan do not rotate properly.

If the system cooling fan is not operating properly, it is an indication of
possible system component failure.

Check the following:

• Is the power indicator lit? If not, see “Power indicator does not
light.” on page 76 .

• Are any other front panel LEDs lit?

• Have any of the fan motors stopped? Use the server management
subsystem to check the fan status.

• Have your fans speeded up in response to an overheating
situation?

• Have your fans speeded up in response to a fan that has failed?

• Is the fan’s power connector properly connected to the
mainboard?

• Is the front panel board cable connected to both the mainboard’s
front panel board connector?

• Are the power supply cables properly connected to the
mainboard?

• Are there any shorted wires caused by pinched cables or have
power connector plugs been forced into power connector sockets
the wrong way?

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5 Troubleshooting

BIOS POST error beep codes

The following table lists the POST error beep codes. Prior to system
video initialization, BIOS uses these beep codes to inform you of error
conditions. The beep code occurs only when a critical error occurs or
when the BIOS fails to boot to the operating system. Not all error
conditions are supported by the BIOS beep codes.

Number of
beeps

1, 2, or 3 Memory error

4 - 7 or
9 - 11

8 Video error

Description

Fatal error indicating a possible serious system problem

Troubleshooting BIOS POST error beep codes

The following table lists the possible beep codes thay may occur while
using the system and is followed by solutions to the situation.

Number of
beeps

1, 2, or 3 • Make sure the memory modules are properly seated on

Troubleshooting action

the DIMM slots.

• Make sure the memory modules comply with the system
requirements.

• Make sure the memory modules have been populated
according to the system requirements.

85

Number of
beeps

4-7, 9-11 • Indicates a fatal error. Consult your dealer or local Acer

8 • Make sure the video adapter is properly seated on the

Troubleshooting action

representative for assistance.

• If beep codes are generated even when all PCI cards are
absent, consult your system manufacturer’s technical
support.

• Check for a malfunctioning expansion card. If beep codes
are not generated when all expansion cards are absent,
one of the expansion cards is causing the malfunction.
Insert the cards back into the system, booting the system
between each card addition, until the beeps occur again
to reveal the malfunctioning card.

expansion slot.

• If the video adapter is an integrated part of the
mainboard, the board may be faulty.

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5 Troubleshooting

Appendix A: System

management utility

This appendix shows you how to install the ASM
software package and gives information about the
software program and utilities bundled with your
server.

Overview

Your Altos G320 server supports the following system management
utilities:

• ASM (Acer Server Manager)

This utility allows you to spot errors or potential trouble spots in
the network servers through a single management station. For
details go to page 90.

• RAID configuration utility

The system may be bundled with a utility for changing the RAID
configuration of your SATA or SCSI hard disk. For details go to
page 92.

89

90

Appendix A: System management utility

ASM

Acer Server Manager is a server management tool. It is specially
designed to help spot errors or potential trouble spots in the network
servers through a single management station. ASM can send a query to
a remote server over the network to request information such as
system hardware and software configuration, system resource usage,
and system performance.

The complete ASM package consists of two major components — the
ASM Agent and the ASM Console. The ASM Agent are the servers to be
managed on the network. The ASM Console is a Windows-based
monitoring station that communicates with the ASM Agents and can
be installed on any agent’s workstation on the network.

System requirements

ASM requires TCP/IP connectivity between the ASM Agent and the
ASM Console.

ASM Agent

• Intel Pentium 4 (800 MHz), Intel Xeon (800 MHz), AMD Opteron
(1000 MHz) or higher processor

• 512 MB of RAM

• SATA/SCSI hard drive with at least 100 MB free hard disk space

• Microsoft Windows 2003 Server/Advanced Server or Red Hat
Enterprise Linux 3.0 operating system

ASM Console

• Intel Pentium 4 (800 MHz), Intel Xeon (800 MHz), AMD Opteron
(1000 MHz) or higher processor

• 256 MB of RAM

• SATA/SCSI hard drive with at least 100 MB free hard disk space

• Microsoft Windows 2003 Professional/XP/Server/Advanced Server
or Red Hat Enterprise Linux 3.0 operating system