The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Page 4
Conventions
The following conventions are used in this manual:
SCREEN MESSAGESDenotes actual messages that appear
on screen.
NOTEGives bits and pieces of additional
information related to the current
topic.
WARNINGAlerts you to any damage that might
result from doing or not doing specific
actions.
CAUTIONGives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANTReminds you to do specific actions
relevant to the accomplishment of
procedures.
IV
Page 5
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
Stick PRO (MS PRO), MultiMediaCard
(MMC), Secure Digital (SD) and xDPicture Card (xD).
Note: Only one card can operate at
any given time.
6PC Card slotAccepts one Type II PC Card.
7PC Card slot eject
button
Ejects the PC Card from the slot.
Right View
Chapter 19
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#IconItemDescription
1Optical driveInternal optical drive; accepts CDs or
DVDs (slot-load or tray-load
depending on model).
2Optical disk access
indicator
3Optical drive eject
button
4Emergency eject
hole
5Modem (RJ-11) port Connects to a phone line.
6DC-in jackConnects to an AC adapter.
Lights up when the optical drive is
active (location depends on model).
Ejects the optical disk from the drive
(location depends on model).
Ejects the optical drive tray when the
computer is turned off (location
depends on model).
Rear Panel
#IconItemDescription
1Kensington lock
slot
2USB 2.0 portsConnect to USB 2.0 devices (e.g.,
3BatteryPowers the computer
4Ethernet (RJ-45)
port
10Chapter 1
Connects to a Kensingtoncompatible computer security lock.
USB mouse, USB camera).
Connects to an Ethernet 10/100based network.
Page 19
Bottom Panel
#ItemDescription
1Memory
compartment
2Cooling fanHelps keep the computer cool.
3Battery release latch Release the battery for removal.
4Battery bayHouses the computer’s battery pack.
5Battery lockLocks the battery in position.
6Hard disk bayHouses the computer’s hard disk
Houses the computer’s main memory.
Note: Do not cover or obstruct the
opening of the fan.
(secured with screws)
Indicators
The computer has four easy-to-read status indicators:
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The front panel indicators are visible even when the computer cover is closed up.
IconFunctionDescription
Cap lockLights when Cap Lock is activated
Num lockLights when Num Lock is activated.
HDDIndicates when the hard disc or
optical drive is active.
BluetoothIndicates the status of Bluetooth
communication.
Wireless LANIndicates the status of wireless LAN
communication.
PowerLights up when the computer is on.
BatteryLights up when the battery is being
charged.
NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows
green when in AC mode.
Easy-Launch Buttons
Located above the keyboard are four buttons. These buttons are called easy-launch buttons. They are: mail
Web browser, Empowering Key ““and one user-programmable button.
Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email
and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons,
run the Acer Launch Manager.
12Chapter 1
Page 21
Launch keyDefault application
1. Charging:
2. Fully charged:
"Acer
"Launch Manager" on page 51
Easy-launch buttonDefault application
Acer Empowering Technology (userprogrammable)
Email application (user-programmable)
Internet browser (user-programmable)
PUser-programmable
Touchpad Basics
The following teaches you how to use the touchpad:
TMove your finger across the touchpad (2) to move the cursor.
TPress the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution
functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the
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touchpad is the same as clicking the left button.
TUse the 4-way scroll (3) button to scroll up or down and move left or right a page. This button mimics
your cursor pressing on the right scroll bar of Windows applications.
FunctionLeft Button (1)
ExecuteClick twice
quickly
Right Button
(4)
Main touchpad
(2)
Tap twice (at
the same
Center button (3)
speed as
doubleclicking the
mouse
button)
SelectClick onceTap once
DragClick and
hold, then use
finger to drag
the cursor on
the touchpad
Tap twice (at
the same
speed as
doubleclicking a
mouse
button) then
hold finger to
the touchpad
on the second
tap to drag
the cursor.
Access
Click once
context menu
ScrollClick and hold to move
up/down/left/right.
NOTE: When using the touchpad, keep it - and your fingers - dry and clean. The touchpad is sensitive to finger
movement; hence, the lighter the touch, the better the response. Tapping too hard will not increase the
touchpad’s responsiveness.
NOTE: By default, vertical and horizontal scrolling is enabled on your touchpad. It can be disabled under
Mouse settings in Windows Control Panel.
14Chapter 1
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Using the Keyboard
The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and
twelve function keys.
Lock Keys and embedded numeric keypad
The keyboard has three lock keys which you can toggle on and off.
Lock KeyDescription
Caps LockWhen Caps Lock is on, all alphabetic characters
typed are in uppercase.
Num lock
<Fn>+<F11>
Scroll lock
<Fn>+<F12>
When Num Lock is on, the embedded keypad is
in numeric mode. The keys function as a
calculator (complete with the arithmetic
operators +, -, *, and /). Use this mode when
you need to do a lot of numeric data entry. A
better solution would be to connect an external
keypad.
When Scroll Lock is on, the screen moves one
line up or down when you press the up or down
arrow keys respectively. Scroll Lock does not
work with some applications.
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters
located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols
are not printed on the keys.
Desired AccessNum Lock OnNum Lock Off
Number keys on
embedded keypad
Cursor-control keys on
embedded keypad
Main keyboard keysHold <Fn> while typing
Type numbers in a
normal manner.
Hold <Shift> while using
cursor-control keys.
letters on embedded
keypad.
Hold <Fn> while using
cursor-control keys.
Type the letters in a
normal manner.
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
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KeyIconDescription
Windows
key
Applicat
ion key
Hot Keys
Pressed alone, this key has the same effect as
clicking on the Windows Start button; it
launches the Start menu. It can also be used
with other keys to provide a variety of function:
+ <Tab> Activates next taskbar button.
+ <E> Opens the My Computer window
+ <F1> Opens Help and Support.
+ <F> Opens the Find: All Files dialog box.
+ <R> Opens the Run dialog box.
+ M Minimizes all windows.
<Shift>+ + <M> Undoes the minimize all
windows action.
This key has the same effect as clicking the
right mouse button; it opens the application’s
context menu.
The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen
brightness, volume output and the BIOS utility.
To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
Hot KeyIconFunctionDescription
Fn-F1Hot key helpDisplays help on hot keys.
Fn-F2Acer eSettingsLaunches the Acer eSettings in Acer eManager.
Fn-F3Acer ePower
Management
16Chapter 1
Launches the Acer ePowerManagement in Acer
eManager.
Page 25
Hot KeyIconFunctionDescription
Fn-F4SleepPuts the computer in Sleep mode.
Fn-F5Display toggleSwitches display output between the display
screen, external monitor (if connected) and
both.
Fn-F6Screen blankTurns the display screen backlight off to save
power. Press any key to return.
Fn-F7Touchpad toggleTurns the internal touchpad on and off.
Fn-F8Speaker toggleTurns the speakers on and off.
Fn-wVolume upIncreases the speaker volume.
Fn-yVolume downDecreases the speaker volume.
Fn-xBrightness upIncreases the screen brightness.
Fn-zBrightness downDecreases the screen brightness
Special Key
You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard.
To t y pe :
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The Euro symbol
1.Open a text editor or word processor.
2.Either directly press the <Euro> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard.
The US dollar sign
1.Open a text editor or word processor.
2.Either directly press the <Dollar> key at the bottom-right of the keyboard, or hold <Shift> and then press the <4> key at the upper-center of the keyboard.
NOTE: This function varies by the operating system version.
NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/
typography/faq/faq12.htm for more information.
18Chapter 1
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Acer Empowering Technology
Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and
manage your new Acer notebook. It features the following handy utilities:
TAcer ePower Management extends battery power via versatile usage profiles.
TAcer ePresentation Management connects to a projector and adjusts display settings conveniently.
TAcer eDataSecurity Management (for selected models) protects data with passwords and advanced
encryption algorithms.
TAcer eLock Management (for slected models) limits access to external storage media.
TAcer eRecovery Management backs up and recovers data flexibly, reliably and completely.
TAcer eSettings Management accesses system information and adjusts settings easily.
TAcer ePerformance Management improves system performance by optimizing disk space, memory and
registry settings.
For more information, press the <> key to launch the Empowering Technology menu, then click on the
appropriate utility and select the Help or Tutorial function.
Empowering Technology password
Before using Acer eLock Management and Acer eRecovery Management, you must initalize the Empowering
Technology password. Right-click on the Empowering Technology toolbard and select “Password Setup” to do
so. If you do not initialize the Empowering Technology password, you will be prompted to do so when running
Acer eLock Management or Acer eRecovery Management for the first time.
Acer ePower Management
Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower
Management from the Empowering Technology interface.
AC Mode (Adapter mode)
The default setting is “Maximum Performance.” You can adjust CPU speed, LCD brightness and other
settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire
(1394), Wired LAN and Optical Device if supported.
DC Mode (Battery mode)
There are four pre-defined profiles - Entertainment, Presentation, Word Processing, and Battery Life. You can
also define up to three of your own.
To create new power profile
1. Change power settings as desired.
2.Click “Save as...” to save to a new power profile.
3.Name the newly created profile.
4.Select whether this profile is for Adapter or Battery mode, then click OK.
5.The new profile will appear in the profile list.
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Battery status
For real-time battery life estimates based on current usage, referto the panel on the lower left-hand side of the
window.
For additional options, click “Settings” to:
TSet alarms.
TRe-load factory defaults.
TSelect what actions will be taken when the cover is closed or the power button is pressed.
TView information about Acer ePower Management.
20Chapter 1
Page 29
Acer ePresentation Management
Acer ePresentation Management lets you project your computer’s display to an external device or project
using the hot key: Fn + F5. If auto-detection hardware is implemented in the system, your system display will
be automatically switched out when an external display is connected to the system.
Acer eDataSecurity Management is handy file encryption utility that protexts your files from being accessed by
unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and
easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messager and Microsoft
Outlook.
The Acer eDataSecurity Management setup wizard will prompt you for a suvervisor password and default
encryption. This encryption will be used to encrypt files by default, or you can choose to enter your won filespecific password when encrypting a file.
NOTE: The password used encrypt a file is the unique key that the system needs to decrypt it. If you lose the
password, the supervisor password is the only other key capable of decrypting the file. If you lose both
passwords, there will be no way to decrypt your encryped file! Be sure to safeguard all related
passwords!
22Chapter 1
Page 31
Chapter 123
Page 32
Acer eLock Management
Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy
drives to ensure that data can’t be stolen while your notebook is unattended.
TRemovable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,
USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be
mounted as a file system when plugged into the system.
TOptical drive deivces - includes any kind of CD-ROM or DVD-ROM drives.
TFloppy disk drives - 3.5-inch disks only.
TInterfaces - includes serial ports, parallel port, infrared (IR), and Bletooth.
To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the
devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting,
until unlocked.
NOTE: If you lose your password, there is no method to reset it except by reformatting your notebook or taking
your notebook to anAcer Customer Serivce Center. Be sure to remember or write down your password.
24Chapter 1
Page 33
Acer eRecovery Management
Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by
the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your
system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you
with:
TPassword protection.
TRecovery of applications and drivers.
TImage/data backup:
TBack up to HDD (set recovery point).
TBack up to CD/DVD.
TImage/data recovery tools:
TRecover from a hidden partition (factory defaults).
TRecover from the HDD (most recent user-defined recovery point).
TRecover from CD/DVD.
For more information, please refer to “Acer eRecovery Management”
NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery
Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To
ensure the best results when recovering your system using a CD or Acer eRecovery Management,
detach all peripherals (except the external Acer ODD, if your computer has one), including your Acer
ezDock.
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Acer eSettings Management
Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health
status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so
your computer runs faster, smoother and better.
Acer eSettings Management also:
TProvides a simple graphical user interface for navigating.
TDisplays general system status and advanced monitoring for power users.
Acer ePerformance Management
Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer
notebook. It provides and express optimization method to release unused memory and disk space quickly.
The user can also enable advanced options for full control over the following option:
TMemory optimization - releases unused memory and check usage.
TDisk optimization - removes unneeded items and files.
TSpeed optimization - improves the usability and performance of your Windows XP system.
26Chapter 1
Page 35
Acer OrbiCam
The Acer OrbiCam is a 1.3 megapixel CMOS camera appropriately mounted on the top of the LCD panel. The
camera’s 225-degree ergonomic rotation allows you to capture high-resolution photos or videos up front or at
the back of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so that
you can transmit the best video quality over an instant Messenger service.
Getting to know your Acer OrbiCam
123
No.Item
1Lens
Chapter 127
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No.Item
2Power indicator
3Rubber grip (selected models only)
Rotating the Acer Orbicam
The Acer OrbiCam rotates 225 degrees counterclockwise to achieve the desired angle. Refer to the
illustrations below:
For your convenience, the camera snaps 45 degrees to match the position of your face in front or at the back
of the LCD panel.
NOTE: Do not rotate the camera clockwise to prevent damage to the device.
Launching the Acer OrbiCam
To launch the Acer OrbiCam, double click on the Acer OrbiCam icon on the screen.
OR
Click Start > All programs > Acer > Acer OrbiCam. The Acer OrbiCam capture windows window appears.
Changing the Acer OrbiCam settings
Resolution
28Chapter 1
Page 37
To change the capture resolution, click the displayed resolution at the bottom right corner of the capture
window, then select the desired resolution.
Options
Click Options to display the Window, Preview, and Folder tabs. Use the options to change the capture window
size, preview settings, and the folder for captured photos or videos.
Camera Settings
TBasic settings: Click the Camera Settings icon on the bottom right corner of the capture display, then
select Camera Settings from the pop-up menu. You can adjust the Video, Audio, and Zoom/Face
tracking options from this window.
TCapture settings: From the Camera Settings window, click the Driver Settings button. The Properties
window will appear.
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TDevice Settings allows you to change the camera brightness, contrast, hue, saturation, sharpness, etc.
Driver Settings
TAdvanced Settings allows you to achieve gain control, implement image mirror, select image
enhancements and anti-flicker settings, and turn on/off the camera indicator.
TZoom/Face Track Settings allows you to adjust the zoom level and turn the face tracking feature on or
off.
Capturing photos or videos
To capture a photo or a video clip, rotate the Acer OrbiCam to get the desired angle, then click the Take a
Picture or Record a Video button. The Windows Picture and Fax Viewer or the Windows Media Player
automatically launches to display or play a preview of the photo/video clip.
NOTE: By default, all photos and videos are saved in the My Pictures and My Videos folder.
Using the Acer OrbiCam as webcam
The Acer OrbiCam is automatically selected as the capture device of any instant messenger (IM) application.
To use the Acer OrbiCam as a webcam, open the IM service, then select the video/webcam feature. You can
now broadcast from your location to an IM partner anywhere in the world.
30Chapter 1
Page 39
Using the System Utilities
Start Control Panel Display
Note:
Start Control Panel Display
Settings(2)
Extend my windows desktop onto this monitor
ApplyOK
Start All ProgramsAcer GridVista
NOTE: The system utilities work under Microsoft Windows XP only.
Acer GridVista (dual-display compatible)
NOTE: This feature is only available on certain models.
To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then
select Start, Control Panel, Display and click on Settings. Select the secondary monitor (2) icon in the
display box and then click the check box Extend my windows desktop onto this monitor. Finally, click Apply to confirm the new settings and click OK to complete the process.
Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows
on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista.
You may choose any one of the four display settings indicated below:
Double (verticle), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display
compatible, allowing two displays to be partitioned indepently.
Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently.
AcerGridVista is imple to set up:
1. Run Acer GridVista and select your preferred screen configuration for each display from the task bar.
2.Drag and drop each window into the appropriate grid.
3.Enjoy the convenience of a well-organized desktop.
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Note:
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's
recommended value.
Launch Manager
Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access
the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application.
32Chapter 1
Page 41
Hardware Specifications and Configurations
Processor
ItemSpecification
CPU type
Core logicATI RS485+ATI SB460
CPU package AMD 638 pin S1 gl uPGA
CPU core voltageVDD supply voltage before PWROK assertion during power-on.
and Mode-2 Form-2, CD-i Ready, Video-CD (MPEG-1), Karaoke CD,
Super Video CD, Photo-CD, Enhanced CD, CD Plus, CD Extra, i-trax
CD, CD-Text, CD-R, CD-RW
Applicable CD Formats (Write)
CD-DA, CD-ROM Mode-1, CD-ROM/XA Mode-2 Form-1 and Mode-2
Form-2, CD-i, Video-CD CD-Text
For Panasonic UJDA770:
CD: CD-DA, CD-ROM, CD-R, CD-RW, CD-ROM XA, Photo CD (Multi
Mech. Off (G3)All devices in the system are turned off completely.
Soft Off (G2/S5)OS initiated shutdown. All devices in the system are turned
off completely.
Working (G0/S0)Individual devices such as the CPU and hard disc may be
power managed in this state.
Suspend to RAM (S3)CPU set power down
VGA Suspend
PCMCIA Suspend
Audio Power Down
Hard Disk Power Down
CD-ROM Power Down
Super I/O Low Power mode
Save to Disk (S4)Also called Hibernation Mode. System saves all system
states and data onto the disc prior to power off the whole
system.
42Chapter 1
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↑↓
←→
Chapter 2
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However,
if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
To activate the BIOS Utility, press
on the bottom of screen).
Press m to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change
boot device without entering BIOS Setup Utility, please set the parameter to “enabled”.
Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without
entering BIOS SETUP Utility.
Information
CPU Type :
CPU Speed :
IDE1 Model Name :
IDE1 Serial Number :
System BIOS Version: V0.1105
VGA BIOS Version:
KBC BIOS Version:
MainSecurityBootExit
HTS541010G9AT00
MP20XAX0K6K97S
ATi 008.050I .038.000
m during POST (when “Press <F2> to enter Setup” message is prompted
PhoenixBIOS Setup Utility
Serial Number
Asset Tag NumberN/A
Produce NameAspire 5050/3050
Manufacturer Name:Acer Inc.
UUID:
F1Help
Esc Exit
Chapter 243
xxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Select ItemF5/F6 Change ValuesF9 Setup Defaults
Select MenuEnter Select4Sub- MenuF10 Save and Exit
22 Byte
32 Byte
16 Byte
16 Byte
32 Byte
Page 52
Navigating the BIOS Utility
There are six menu options: Info., Main, System Devices, Security, Boot, and Exit.
Follow these instructions:
TTo choose a menu, use the cursor left/right keys (zx).
TTo choose a parameter, use the cursor up/down keys ( wy).
TTo change the value of a parameter, press por q.
TA plus sign (+) indicates the item has sub-items. Press e to expand this item.
TPress ^ while you are in any of the menu options to go to the Exit menu.
TIn any menu, you can load default settings by pressing t. You can also press u to save any
changes made and exit the BIOS Setup Utility.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a
particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values. Please note that system information is subject to different models.
44Chapter 2
Page 53
Information
↑↓
←→
Information
CPU Type :
CPU Speed :
PhoenixBIOS Setup Utility
MainSecurityBootExit
IDE1 Model Name :
IDE1 Serial Number :
HTS541010G9AT00
MP20XAX0K6K97S
System BIOS Version: V0.1105
VGA BIOS Version:
ATi 008.050I .038.000
KBC BIOS Version:
Serial Number
xxxxxxxxxxxxxxxxxxxxxx
Asset Tag NumberN/A
Produce NameAspire 5050/3050
Manufacturer Name:Acer Inc.
UUID:
F1Help
Esc Exit
NOTE: The system information is subject to different models.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Select ItemF5/F6 Change ValuesF9 Setup Defaults
Select MenuEnter Select4Sub- MenuF10 Save and Exit
22 Byte
32 Byte
16 Byte
16 Byte
32 Byte
ParameterDescription
CPU TypeThis field shows the CPU type and speed of the system.
IDE1 Model NameThis field shows the model name of HDD installed on primary IDE master.
IDE1 Serial NumberThis field displays the serial number of HDD installed on primary IDE master.
IDE2I Model NameThis field displays the mofel name of devices installed on secondary IDE master. The hard
disk drive or optical drive model name is automatically detected by the system.
IDE2 Serial NumberThis field shows the serial number of devices installed on secondary IDE master.
System BIOS verDisplays system BIOS version.
VGA BIOS VerThis field displays the VGA firmware version of the system.
KBC VerThis field shows the keyboard
Serial NumberThis field displays the serial number of this unit.
Asset Tag NumberThis field displays the asset tag number of the system.
Product NameThis field shows product name of the system.
Manufacturer NameThis field displays the manufacturer of this system.
Chapter 245
Page 54
ParameterDescription
UUID NumberThis will be visible only when an internal LAN device is presenting.
UUID=32bytes
46Chapter 2
Page 55
Main
↑↓
←→
The Main screen displays a summary of your computer hardware information, and also includes basic setup
parameters. It allows the user to specify standard IBM PC AT system parameters.
PhoenixBIOS Setup Utility
Information
Main
System Time:[15:27:09]
System Date:[10/11/2006]
System Memory:633 KB
Extended Memory:
Video Memory:
Quiet Boot:[Enabled]
Power on display:[Auto ]
Network boot[Enabled]
F12 Boot Menu
D2D Recovery
SecurityBootExit
Shows system base memory size
766 MB
Shows extended memory size
[256MB]
[Disabled]
[Enabled]
Item Specific Help
<Tab>, <Shift-Tab>, or
<Enter> selects field.
F1Help
Esc Exit
NOTE: The screen above is for your reference only. Actual values may differ.
Chapter 247
Select ItemF5/F6 Change ValuesF9 Setup Defaults
Select MenuEnter Select4Sub-MenuF10 Save and Exit
Page 56
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionFormat/Option
System TimeSets the system time. The hours are displayed
with 24-hour format.
System DateSets the system date.Format MM/DD/YYYY (month/day/
System MemoryThis field reports the memory size of the system.
Memory size is fixed to 640MB
Extended MemoryThis field reports the memory size of the
extended memory in the system.
Extended Memory size=Total memory size-1MB
VGA MemoryShows the VGA memory size. VGA Memory
size=64/128MB
Quiet BootDetermines if Customer Logo will be displayed or
not; shows Summary Screen is disabled or
enabled.
Enabled: Customer Logo is displayed, and
Summary Screen is disabled.
Disabled: Customer Logo is not displayed, and
Summary Screen is enabled.
Power on displayAuto: During power process, the system will
detect if any display device is connected on
external video port. If any external display device
is connected, the power on display will be in CRT
(or projector) only mode. Otherwise it will be in
LCD only mode.
Both: Simultaneously enable both the integrated
LCD screen and the system’s external video port
(for an external CRT or projector).
Network BootEnables, disables the system boot from LAN
(remote server).
F12 Boot MenuEnables, disables Boot Menu during POST.
D2D RecoveryEnables, disables D2D Recovery function. The
function allows the user to create a hidden
partition on hard disc drive to store operation
system and restore the system to factory
defaults.
Format: HH:MM:SS
(hour:minute:second) System Time
year)
System Date
Option:
Enabled or Disabled
Option:
Auto or Both
Enabled or Disabled
Option:
Option:
Disabled or Enabled
Option:
Enabled or Disabled
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is
because the user is not allowed to control the settings in these cases.
48Chapter 2
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Security
↑↓
←→
The Security screen contains parameters that help safeguard and protect your computer from unauthorized
use.
PhoenixBIOS Setup Utility
InformationMain
Security
Supervisor Password Is :Clear
User Password Is :
HDD 0 Password
Set Supervisor Password
Set User Password
Set HDD 0 Password
Password on Boot
Clear
Clear
[Enter]
[Enter]
[Enter]
[Disabled]
Boot
Exit
Item Specific Help
Supervisor Password
controls accesses of the
whole setup utility.
Itcanbeusedto
boot up when Password
on boot is enabled.
F1Help
Esc Exit
NOTE: Please refer to “Remove HDD/BIOS Password” section if you need to know how to remove HDD/BIOS
Password.
Select ItemF5/F6 Change ValuesF9 Setup Defaults
Select MenuEnter Select4Sub-MenuF10 Save and Exit
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionOption
User Password isShows the setting of the user password.
Supervisor Password isShows the setting of the Supervisor password
Set User PasswordPress Enter to set the user password. When
user password is set, this password protects
the BIOS Setup Utility from unauthorized
access. The user can enter Setup menu only
and does not have right to change the value of
parameters.
Set Supervisor PasswordPress Enter to set the supervisor password.
When set, this password protects the BIOS
Setup Utility from unauthorized access. The
user can not either enter the Setup menu nor
change the value of parameters.
Primary HardDisk SecurityEnables or disables primary hard disk security
function.
Password on BootDefines whether a password is required or not
while the events defined in this group
happened. The following sub-options are all
requires the Supervisor password for changes
and should be grayed out if the user password
was used to enter setup.
Clear or Set
Clear or Set
Disabled or Enabled
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
your password. If you forget your password, you may have to return your notebook computer to your
dealer to reset it.
Setting a Password
Follow these steps as you set the user or the supervisor password:
1.Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Supervisor Password box appears:
2.Type a password in the “Enter New Password” field. The password length can not exceeds 8
alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the
screen.
3.Press e.
After setting the password, the computer sets the User Password parameter to “Set”.
4.If desired, you can opt to enable the Password on boot parameter.
5.When you are done, press u to save the changes and exit the BIOS Setup Utility.
50Chapter 2
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Removing a Password
Follow these steps:
1.Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
2.Type the current password in the Enter Current Password field and press e.
3.Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
The computer then sets the Supervisor Password parameter to “Clear”.
4.When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
Changing a Password
1.Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
2.Type the current password in the Enter Current Password field and press e.
3.Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4.Press e. After setting the password, the computer sets the User Password parameter to “Set”.
5.If desired, you can enable the Password on boot parameter.
6.When you are done, press u to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u.
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If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
If the new password and confirm new password strings do not match, the screen will display the following
message.
52Chapter 2
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Boot
↑↓
←→
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices
includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
PhoenixBIOS Setup Utility
InformationMainSecurityExit
Boot priority order:
1: CD-ROM: PIONEER DVD-RW DVR-K17RS- (PM)
2: USB CD-ROM:
3: IDE 0: HTS541010G9AT00- (PM)
4: IDE 4:
5: Network Boot: Realtek Boot Agent
6: USB HDD:
7: USB Floppy:
8: USB KEY:
Excluded from boot order:
Boot
Item Specific Help
Keys used to view or configure
device:
Use Up and Down arrows to
select a device.
<+> and <-> moves the device
up or down.
<f> and <r> specifies the
device fixed or removable.
<x> exclude or include the
device to boot.
<Shift +1> enables or disables
a device.
<1 - 4> Loads default boot
sequence.
F1Help
Esc Exit
Select ItemF5/F6 Change ValuesF9 Setup Defaults
Select MenuEnter Select4Sub-MenuF10 Save and Exit
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Exit
↑↓
←→
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
PhoenixBIOS Setup Utility
InformationMainAdvancedSecurityBoot
Exit Saving Changes
Exit Disarding Changes
Load Setup Defaults
Discard Changes
Save Changes
Exit
Item Specific Help
Exit System Setup and save
your changes to CMOS.
F1Help
Esc Exit
The table below describes the parameters in this screen.
ParameterDescription
Exit Saving ChangesExit System Setup and save your changes to CMOS.
Exit Discarding ChangesExit utility without saving setup data to CMOS.
Load Setup DefaultLoad default values for all SETUP item.
Discard ChangesLoad previous values from CMOS for all SETUP items.
Save ChangesSave Setup Data to CMOS.
Select ItemF5/F6 Change ValuesF9 Setup Defaults
Select MenuEnter Select4Sub-MenuF10 Save and Exit
54Chapter 2
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BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
TNew versions of system programs
TNew features or options
TRestore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Phlash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not
contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not
completely loaded.
Fellow the steps below to run the Phlash.
1.Prepare a bootable diskette.
2.Copy the flash utilities to the bootable diskette.
3.Then boot the system from the bootable diskette. The flash utility has auto-execution function.
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Remove HDD/BIOS Utility
This section provide you with removing HDD/BIOS method:
Remove HDD Password:
TIf you key in wrong HDD password for three time, “HDD password error code” would display on the
screen. See the image below.
TIf you need to solve HDD password locked problem, you can run HDD_PW.EXE
1.
Key in “hdd_pw 15494 0”
2. Select “2”
3. Choose one upper-case string
TReboot system and key in “0KJFN42” or “UVEIQ96” to HDD user password.
56Chapter 2
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Remove BIOS Password:
TIf you key in wrong Supervisor Password for three time, “System Disabled” would display on the
screen. See the image below.
Chapter 257
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TIf you need to solve BIOS password locked problem, you can run BIOS_PW.EXE
1.
Key in “bios_pw 14452 0”
2. Choose one upper-case string
TReboot the system and key in “qjjg9vy” or “07yqmjd” to BIOS user password.
58Chapter 2
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Chapter 259
Page 68
60Chapter 2
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Chapter 3
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
TWrist grounding strap and conductive mat for preventing electrostatic discharge
TSmall Philips screw driver
TPhilips screwdriver
TPlastic flat head screw driver
TTweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the cover.
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General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1.Turn off the power to the system and all peripherals.
2.Unplug the AC adapter and all power and signal cables from the system.
3.Remove the battery pack.
62Chapter 3
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Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
and instructs you on the components that need to be removed during servicing. For example, if you want to
remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in
that order.
Start
Battery
Middle CoverHDD CoverDIMM Cover
RTC Battery
Bluetooth
C*1
D*2
CPU Heatsink
Module
Lower Case
*2
Speaker Set
Lower Case
Assembly
O*2
Main Board
Assembly
86.9A353.3R0*2
North Bridge
Plate
H*2
P*1
Keyboard
J*2 on bottom side
K*2 on top side
LCD Module
E*1 on upper case assemby
E*12 on bottom side
F*3 on bottom side
A*2 on rear side
86.9A353.3R0*2
Modem Board
E*1
Memory
ODD Module
Upper Case
Fan
O*2
Upper Case
Assembly
Touchpad
Bracket
H*3
O*4
HDD Module
M*4
Microphone
Touchpad
Assembly
Wireless LAN
N*3
Touchpad
Card
HDDHDD Bracket
ODD Module
CPU
G*2
ODDODD Bracket
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LCD Module
4 screw caps
J*4 for 15"
J*8 for 15.4"
LCD Bezel
I*2
LCD Panel
LCD
LCD
Assembly
LCD Wire
Cable
G*8
LCD Brackets
Screw List
ItemDescriptionPart Number
ASCW HEX NYL I#R-40/O#4-40 L5.534.00015.081
BSCREW MACH WAFER M2*L4 NI 86.00059.220 (PC Card slot
CCPU SCREW M2.5*4.3L (2.3 KG)86.00D01.230
DCPU SCREW M2.5*4.3L (1.55 KG)86.00D02.230
ESCREW M2.5-686.9A323.6R0
FSCRW M2.5*L8(NON NYLOK)86.9A323.8R0
GSCREW M2*3 NYLON 1JMCPC-42032586.9A352.3R0
HSCREW86.9A352.4R0
ISCREW M2.5*4L(NYLOCK)BLACK ZN 86.9A353.4R0
JSCREW M2.5X6 86.9A353.6R0
KSRW M2.5*8L B/ZN NYLOK 700 86.9A353.8R0
LSCRW M2.5*L3(NON NYLOK)86.9A523.3R0
MSCREW M3x4(86.9A524.4R0)86.9A524.4R0
NSCREW WAFER NYLOK NI 2ML3 86.9A552.3R0
OSCRW M2*4 WAFER NI86.9A552.4R0
PSCRW M2.5*3 WAFER NI86.9A553.3R0
x4)
I*2
LCD Inverter
64Chapter 3
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Removing the Battery Pack
1.Unlock the battery lock.
2.Slide the battery latch then remove the battery.
Chapter 365
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Removing the HDD Module/the Memory/the Wireless
LAN Card/the Modem Board/the ODD Module and the
LCD Module
Removing the HDD Module
1.Remove the two screws fastening the HDD cover.
2.Detach the HDD cover from the main unit.
3.Remove the screw holding the HDD module as shown.
4.Then disconnect the entire HDD module from the main unit.
Removing the Memory/the Wireless LAN Card/the Modem Board
1.Remove the two screws fastening the RAM cover.
2.Detach the RAM cover from the main unit.
3.Pop out the memorys and remove the memorys from the memory sockets.
4.Disconnnect the main and auxiliary wireless antennae from the wireless LAN card.
5.Remove the two screws fastening the wirless LAN card.
66Chapter 3
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6.Remove the wireless LAN card from the socket.
7.Remove the two screws holidng the modem board to the main board as shown.
8.Detach the modem board from the main board then disconnect the modem board cable.
Removing the ODD Module
1.Remove one screw holding the ODD module on the bottom side.
2.Push the ODD module outwards then remove it.
Removing the LCD Module (including Keyboard)
1.Remove the two screws holding the keyboard cover to the main unit.
2.Open the LCD 180 degree as shown.
3.Carefully detach the keyboard cover from the main unit.
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4.Remove the two screw fastening the keyboard to the upper case.
5.Disconnect the microphone cable from the launch board.
6.Take out the wireless LAN antenna set from the guide-line as shown.
7.Disconnect the LCD cable from the main board.
8.Disconnect the lid switch cable from the main board.
.
9.If you laptop has CCD module (web camera module), please disconnect CCD cable as shown.
10. Remove four screws holding the LCD module to the upper and lower case assembly.
11. Detach the entire LCD module.
68Chapter 3
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Disassembling the Main Uint
Separating the Main Unit into Upper Case and Lower Case
Assembly
1.Remove three screws fastening the upper case assembly and the lower case assembly.
2.Remove 18 screws (M2.5L6x17; M2.0L1.7x1) holding the upper assembly and the lower case assembly
on the bottom.
3.Detach the upper case assembly from the lower case assembly.
Disassembling the Upper Case Assembly
1.Remove the two screws fastening the media board.
2.Use a tweezers or a flat-headed screwdriver to detach the media board from the upper case.
3.Take out the media board from the upper case.
4.Disconnect the media board FFC from the media board then remove the board and the FFC.
Disassembling the Lower Case Assembly
1.Disconnect the Bluetooth cable from the main board.
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2.Detach the Bluetooth module from the lower case and then detach the Bluetooth cable.
3.Disconnect the speaker cable fro the main board.
4.Disconnect the microphone cable from the main board.
5.Remove the two screws fastening the main board to the lower case.
6.Carefully detach the main board from the lower case as shown.
7.Remove the two screws holding the daughter board to the main board.
8.Then detach the daughter board from the main board.
9.Disconnect the fan cable from the main board.
10. Remove the six screws fastening the thermal module.
11. Detach the thermal module from the main board.
12. Use a flat-bladed screwdriver to release the CPU lock then carefully remove the CPU. (Please turn anti-
clockwise to release the CPU lock).
70Chapter 3
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Chapter 371
Page 80
Disassembling the LCD Module (with video camera)
1.Remove the six screw caps as shown.
2.Remove the six screws holding the LCD bezel.
3.Then detach the LCD bezel from the LCD module.
4.Take out the inverter from the LCD cover and disconnect the LVDS cable as shwon.
5.Disconnect the inverter cable then take out the inverter.
6.Remove five screws holding the LCD assembly to the LCD cover.
7.Take out the LCD assembly from the LCD cover.
8.Remove the screws holding the CCD module.
9.Disconnect the CCD cable from the CCD module.
10. Remove the two screws holding the right LCD bracket.
11. Then remove the right LCD bracket.
12. Remove the two screws fastening the left LCD bracket.
72Chapter 3
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13. Then remove the left LCD bracket from the LCD.
14. Tear off the mylar fastening the LCD cable.
15. Disconnect the LCD cable from the LCD.
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Disassembling the External Modules
Disassembling the HDD Module
1.Remove two screws holding the HDD bracket.
2.Then remove two screws fastening the HDD braket on the other side.
3.Remove the HDD bracket.
Disassembling the ODD Module
1.Remove the two screws holding the ODD bracket.
2.Then remove the ODD bracket.
3.Detach the ODD bezel carefully.
74Chapter 3
Page 83
Chapter 4
Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1.Obtain the failing symptoms in as much detail as possible.
2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3.Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)Go To
Power failure. (The power indicator does
not go on or stay on.)
POST does not complete. No beep or error
codes are indicated.
POST detects an error and displayed
messages on screen.
Other symptoms (i.e. LCD display problems
or others).
Symptoms cannot be re-created
(intermittent problems).
“Power System Check” on page 77.
“Power-On Self-Test (POST) Error
Message” on page 80
“Undetermined Problems” on page 94
“Error Message List” on page 81
“Power-On Self-Test (POST) Error
Message” on page 80
Use the customer-reported symptoms and
go to “Power-On Self-Test (POST) Error
Message” on page 80
“Intermittent Problems” on page 93
“Undetermined Problems” on page 94
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System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is
required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause
damage to the drive or cause the drive to fail.
Do the following to select the test device.
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if FDD Test is passed as the program runs to FDD Test.
3.Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1.Reconnect the external diskette drive/DVD-ROM module.
2.Replace the external diskette drive/CD-ROM module.
3.Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does
not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if CD-ROM Test is passed when the program runs to CD-ROM Test.
3.Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1.Reconnect the external diskette drive/CD-ROM module.
2.Replace the external diskette drive/CD-ROM module.
3.Replace the main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a
non-defective FRU:
1.Reconnect the keyboard cables.
2.Replace the keyboard.
3.Replace the main board.
The following auxiliary input devices are supported by this computer:
TNumeric keypad
76Chapter 4
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TExternal keyboard
If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
Memory check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1.Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board.
2.Go to the diagnostic memory in the test items.
3.Press F2 in the test items.
4.Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1.Remove the battery pack.
2.Connect the power adapter and check that power is supplied.
3.Disconnect the power adapter and install the charged battery pack; then check that power is supplied by
the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
T“Check the Power Adapter” on page 78
T“Check the Battery Pack” on page 79
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Check the Power Adapter
Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power
adapter cable. See the following figure
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
1.If the voltage is not correct, replace the power adapter.
2.If the voltage is within the range, do the following:
TReplace the System board.
TIf the problem is not corrected, see “Undetermined Problems” on page 94.
TIf the voltage is not correct, go to the next step.
NOTE: An audible noise from the power adapter does not always indicate a defect.
3.If the power-on indicator does not light up, check the power cord of the power adapter for correct
continuity and installation.
4.If the operational charge does not work, see “Check the Battery Pack” on page 79.
78Chapter 4
Page 87
Check the Battery Pack
To check the battery pack, do the following:
From Software:
1.Check out the Power Management in control Panel
2.In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total
Battery Power Remaining are correct.
3.Repeat the steps 1 and 2, for both battery and adapter.
4.This helps you identify first the problem is on recharging or discharging.
From Hardware:
1.Power off the computer.
2.Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the
following figure
3.If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50%
of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touchpad Check
If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a
non-defective FRU:
1.Reconnect the touchpad cables.
2.Replace the touchpad.
3.Replace the system board.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer movement stops in a short period of time.
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Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is
listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 94.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
NOTE: Most of the error messages occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the
way it has been configured.
NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
80Chapter 4
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Index of Error Messages
Error Code List
Error CodesError Messages
006Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(THe causes will be shown before “Equipment
Configuration Error”)
010Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
070Real Time Clock Error
071CMOS Battery Bad
072CMOS Checksum Error
110System disabled.
Incorrect password is specified.
<No error code>Battery critical LOW
In this situation BIOS will issue 4 short beeps then shut
down system, no message will show.
<No error code>Thermal critical High
In this situation BIOS will shut down system, not show
message.
Error Message List
Error MessagesFRU/Action in Sequence
Failure Fixed DiskReconnect hard disk drive connector.
“Load Default Settings” in BIOS Setup Utility.
Hard disk drive
System board
Stuck Keysee “Keyboard or Auxiliary Input Device Check” on page 76.
Keyboard errorsee “Keyboard or Auxiliary Input Device Check” on page 76.
Keyboard Controller Failedsee “Keyboard or Auxiliary Input Device Check” on page 76.
Operating system not foundEnter Setup and see if fixed disk and drive A: are properly
Run “Load Default Settings” in BIOS Setup Utility.
RTC battery
System board
Run “Load Default Settings” in BIOS Setup Utility.
DIMM
System board
BIOS Setup Utility
See “External Diskette Drive Check” on page 76.
BIOS Setup Utility
System board
System board
System board
RTC battery
System board
RTC battery
System board
BIOS ROM
System board
System board
RTC battery
System board
identified.
Diskette drive
Hard disk drive
System board
82Chapter 4
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Error Message List
No beep Error MessagesFRU/Action in Sequence
No beep, power-on indicator turns off and
LCD is blank.
No beep, power-on indicator turns on and
LCD is blank.
No beep, power-on indicator turns on and
LCD is blank. But you can see POST on an
external CRT.
No beep, power-on indicator turns on and a
blinking cursor shown on LCD during
POST.
No beep during POST but system runs
correctly.
Power source (battery pack and power adapter). See “Power
System Check” on page 77..
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
LED board.
System board.
Power source (battery pack and power adapter). See “Power
System Check” on page 77..
Reconnect the LCD connector
Hard disk drive
LCD inverter ID
LCD cable
LCD Inverter
LCD
System board
Reconnect the LCD connectors.
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Ensure every connector is connected tightly and correctly.
System board
Speaker
System board
Chapter 483
Page 92
Phoenix BIOS Beep Codes
CodeBeepsPOST Routine Description
02hVerify Real Mode
03hDisable Non-Maskable Interrupt (NMI)
04hGet CPU type
06hInitialize system hardware
08hInitialize chipset with initial POST values
09hSet IN POST flag
0AhInitialize CPU registers
0BhEnable CPU cache
0ChInitialize caches to initial POST values
0EhInitialize I/O component
0FhInitialize the local bus IDE
10hInitialize Power Management
11hLoad alternate registers with initial POST
values
12hRestore CPU control word during warm
boot
13hInitialize PCI Bus Mastering devices
14hInitialize keyboard controller
16h1-2-2-3BIOS ROM checksum
17hInitialize cache before memory autosize
18h8254 timer initialization
1Ah8237 DMA controller initialization
1ChReset Programmable Interrupt Controller
20h1-3-1-1Test DRAM refresh
22h1-3-1-3Test 8742 Keyboard Controller
24hSet ES segment register to 4 GB
26hEnable A20 line
28hAutosize DRAM
29hInitialize POST Memory Manager
2AhClear 215 KB base RAM
2Ch1-3-4-1RAM failure on address line xxxx
2Eh1-3-4-3RAM failure on data bits xxxx of low byte
of memory bus
2FhEnable cache before system BIOS
shadow
30h1-4-1-1RAM failure on data bits xxxx of high byte
of memory bus
32hTest CPU bus-clock frequency
33hInitialize Phoenix Dispatch Manager
36hWarm start shut down
38hShadow system BIOS ROM
3AhAutosize cache
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CodeBeepsPOST Routine Description
3ChAdvanced configuration of chipset
registers
3DhLoad alternate registers with CMOS
values
42hInitialize interrupt vectors
45hPOST device initialization
46h2-1-2-3Check ROM copyright notice
48hCheck video configuration against CMOS
49hInitialize PCI bus and devices
4AhInitialize all video adapters in system
4BhQuietBoot start (optional)
4ChShadow video BIOS ROM
4EhDisplay BIOS copyright notice
50hDisplay CPU type and speed
51hInitialize EISA board
52hTest keyboard
54hSet key click if enabled
58h2-2-3-1Test for unexpected interrupts
59hInitialize POST display service
5AhDisplay prompt “Press F2 to enter
SETUP”
5BhDisable CPU cache
5ChTest RAM between 512 and 640 KB
60hTest extended memory
62hTest extended memory address lines
64hJump to User Patch1
66hConfigure advanced cache registers
67hInitialize Multi Processor APIC
68hEnable external and CPU caches
69hSetup System Management Mode (SMM)
area
6AhDisplay external L2 cache size
6BhLoad custom defaults (optional)
6ChDisplay shadow-area message
6EhDisplay possible high address for UMB
recovery
70hDisplay error messages
72hCheck for configuration errors
76hCheck for keyboard errors
7ChSet up hardware interrupt vectors
7EhInitialize coprocessor if present
80hDisable onboard Super I/O ports and
IRQs
81hLate POST device initialization
Chapter 485
Page 94
CodeBeepsPOST Routine Description
82hDetect and install external RS232 ports
83hConfigure non-MCD IDE controllers
84hDetect and install external parallel ports
85hInitialize PC-compatible PnP ISA devices
86hRe-initialize onboard I/O ports
87hConfigure Motherboard Configurable
Devices (optional)
88hInitialize BIOS Area
89hEnable Non-Maskable Interrupts (NMIs)
8AhInitialize Extended BIOS Data Area
8BhTest and initialize PS/2 mouse
8ChInitialize floppy controller
8FhDetermine number of ATA drives
(optional)
90hInitialize hard-disk controllers
91hInitialize local-bus hard-disk controllers
92hJump to UserPatch2
93hBuild MPTABLE for multi-processor
boards
95hInstall CD ROM for boot
96hClear huge ES segment register
97hFixup Multi Processor table
98h1-2Search for option ROMs. One long, two
short beeps on checksum failure.
99hCheck for SMART drive (optional)
9AhShadow option ROMs
9ChSet up Power Management
9DhInitialize security engine (optional)
9EhEnable hardware interrupts
9FhDetermine number of ATA and SCSI
drives
A0hSet time of day
A2hCheck key lock
A4hInitialize Typematic rate
A8hErase F2 prompt
AAhScan for F2 key stroke
AChEnter SETUP
AEhClear Boot flag
B0hCheck for errors
B2hPOST done- prepare to boot operating
system
B4h1One short beep before boot
B5hTerminate QuietBoot (optional)
B6hCheck password (optional)
86Chapter 4
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CodeBeepsPOST Routine Description
B9hPrepare Boot
BAhInitialize DMI parameters
BBhInitialize PnP Option ROMs
BChClear parity checkers
BDhDisplay MultiBoot menu
BEhClear screen (optional)
BFhCheck virus and backup reminders
C0hTry to boot with INT 19
C1hInitialize POST Error Manager (PEM)
C2hInitialize error logging
C3hInitialize error display function
C4hInitialize system error handler
C5hPnPnd dual CMOS (optional)
C6hInitialize notebook docking (optional)
C7hInitialize notebook docking late
C8hForce check (optional)
C9hExtended checksum (optional)
D2hUnknown interrupt
CodeBeeps
E0hInitialize the chipset
E1hInitialize the bridge
E2hInitialize the CPU
E3hInitialize the system timer
E4hInitialize system I/O
E5hCheck force recovery boot
E6hChecksum BIOS ROM
E7hGo to BIOS
E8hSet Huge Segment
E9hInitialize Multi Processor
EAhInitialize OEM special code
EBhInitialize PIC and DMA
EChInitialize Memory type
EDhInitialize Memory size
EEhShadow Boot Block
EFhSystem memory test
F0hInitialize interrupt vectors
F1hInitialize Run Time Clock
F2hInitialize video
F3hInitialize System Management Mode
F4h1Output one beep before boot
Chapter 487
Page 96
CodeBeeps
F5hBoot to Mini DOS
F6hClear Huge Segment
F7hBoot to Full DOS
88Chapter 4
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Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / ErrorAction in Sequence
LCD backlight doesn't work
LCD is too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Wrong color displayed
LCD has extra horizontal or vertical lines
displayed.
Enter BIOS Utility to execute “Load Setup Default Settings”,
then reboot system.
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function key doesn't
work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Reconnect the LCD connector
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
LCD inverter ID
LCD inverter
LCD cable
LCD
System board
Indicator-Related Symptoms
Symptom / ErrorAction in Sequence
Indicator incorrectly remains off or on, but
system runs correctly
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Power shuts down during operationPower source (battery pack and power adapter). See “Power
The system doesn’t power-on.Power source (battery pack and power adapter). See “Power
Reconnect the inverter board
Inverter board
System board
System Check” on page 77.
Battery pack
Power adapter
Hard drive & battery connection board
System board
System Check” on page 77.
Battery pack
Power adapter
Hard drive & battery connection board
System board
Chapter 489
Page 98
Power-Related Symptoms
Symptom / ErrorAction in Sequence
The system doesn’t power-off.Power source (battery pack and power adapter). See “Power
System Check” on page 77.
Hold and press the power switch for more than 4 seconds.
System board
Battery can’t be chargedSee “Check the Battery Pack” on page 79.
Battery pack
System board
PCMCIA-Related Symptoms
Symptom / ErrorAction in Sequence
System cannot detect the PC Card
(PCMCIA)
PCMCIA slot pin is damaged.PCMCIA slot assembly
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from
actual size.
PCMCIA slot assembly
System board
Enter BIOS Setup Utility to execute “Load Default Settings,
then reboot system.
DIMM
System board
Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
In Windows, multimedia programs, no
sound comes from the computer.
Internal speakers make noise or emit no
sound.
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system will not enter hibernationSee “Save to Disk (S4)” on page 42.
The system doesn't enter hibernation mode
and four short beeps every minute.
The system doesn’t enter standby mode
after closing the LCD
Audio driver
Speaker
System board
Speaker
System board
Keyboard (if control is from the keyboard)
Hard disk drive
System board
Press Fn+
mode.
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
System board
See “Save to Disk (S4)” on page 42.
LCD cover switch
System board
oand see if the computer enters hibernation
90Chapter 4
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Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system doesn't resume from
hibernation mode.
The system doesn't resume from standby
mode after opening the LCD.
Battery fuel gauge in Windows doesn’t go
higher than 90%.
System hangs intermittently.Reconnect hard disk/CD-ROM drives.
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the
installed devices.
External display does not work correctly.Press Fn+F5, LCD/CRT/Both display switching
USB does not work correctlySystem board
Print problems.Ensure the “Parallel Port” in the “Onboard Devices
Serial or parallel port device problems.Ensure the “Serial Port” in the Devices Configuration” of
See “Save to Disk (S4)” on page 42.
Hard disk connection board
Hard disk drive
System board
See “Save to Disk (S4)” on page 42.
LCD cover switch
System board
Remove battery pack and let it cool for 2 hours.
Refresh battery (continue use battery until power off, then
charge battery).
Battery pack
System board
Hard disk connection board
System board
Enter BIOS Setup Utility to execute “Load Default Settings”,
then reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
System board
Configuration” of BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
BIOS Setup Utility is set to Enabled.
Device driver
Device cable
Device
System board
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not
work.
Chapter 491
Reconnect the keyboard cable.
Keyboard
System board
Page 100
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Touchpad does not work.Reconnect touchpad cable.
Touchpad board
System board
Modem-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly.Modem phone port
modem combo board
System board
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 94.
92Chapter 4
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