Aastra Telecom does not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use.
While every effort has been made to ensure accuracy, Aastra Telecom
is not liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2007 Aastra Telecom. www.aastra.com
All Rights Reserved.
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use
license to use Software in object form solely with the Equipment for which the
Software was intended. This Product may integrate programs, licensed to Aastra by
third party Suppliers, for distribution under the terms of this agreement. These
programs are confidential and proprietary, and are protected as such by copyright law
as unpublished works and by international treaties to the fullest extent under the
applicable law of the jurisdiction of the Customer. In addition, these confidential and
proprietary programs are works conforming to the requirements of Section 401 of
title 17 of the United States Code. Customer shall not disclose to any third party such
confidential and proprietary programs and information and shall not export licensed
Software to any country except in accordance with United States Export laws and
restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce,
distribute, transcribe, translate or reduce to electronic medium or machine readable
form or language, derive source code without the express written consent of the
Seller and its Suppliers, or disseminate or otherwise disclose the Software to third
parties. All Software furnished hereunder (whether or not part of firmware),
including all copies thereof, are and shall remain the property of Seller and its
Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.
Software License Agreement
Customer's use of this software shall be deemed to reflect Customer's agreement to
abide by the terms and conditions contained herein. Removal or modification of
trademarks, copyright notices, logos, etc., or the use of Software on any Equipment
other than that for which it is intended, or any other material breach of this
Agreement, shall automatically terminate this license. If this Agreement is terminated
for breach, Customer shall immediately discontinue use and destroy or return to
Seller all licensed software and other confidential or proprietary information of
Seller. In no event shall Seller or its suppliers or licensors be liable for any damages
whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or
consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.
Model 57i IP Phone User Guideiii
Table of Contents
Software License Agreement .................................................................................. iii
About this Guide ........................................................................................................1
Appendix A - Time Zone Codes .......................................................................... A-1
Table of Contents
vii
About this Guide
This guide explains how to use the basic features of your new 57i phone. Not all
features listed are available by default. Contact your system or network administrator
to find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone.
For information on more advanced settings and configurations, administrators
should refer to the Aastra SIP 53i, 55i, 57i, and 57i CT IP Phone Administration Guide.
Documentation
• Aastra 57i IP Phone Installation Guide – Installation and set-up instructions,
general features and functions, and basic options list customization. This
Installation Guide is included with the telephone.
• Aastra 57i IP Phone User Guide – Describes the most commonly used features and functions for an end user.
• Aastra 53i, 55i, 57i, and 57i CT IP Phone Administration Guide – Describes
how to set the 57i phone up on the network and contains advanced configuration instructions for the 57i. This guide has instructions that are at a user level.
Model 57i IP Phone User Guide1
About this Guide
Introduction
This 57i IP telephone has all the features of a regular business phone, allowing you to
make and receive calls, transfer, conference and more. The 57i IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.
Phone Features
• 11 line graphical LCD screen (144 x 128 pixels) with white backlight
• 12 multi-functional softkeys
— 6 Top Keys: Static softkeys
Introduction
*
— 6 Bottom Keys: State-based softkeys
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with
your computer.
• Inline power support (based on 802.3af standard) which eliminates power
adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
Availability of feature dependant on your phone system or service provider.
(up to 10 programmable functions)
(up to 20 programmable functions)
2Model 57i IP Phone User Guide
Requirements
The 57i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP
account created for the 57i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol
(FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer
Protocol over Secure Sockets Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mb)
• Category 5/5e straight through cabling
• Power source
For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):
- For power, use the Ethernet cable (supplied) to connect from the phone
directly to the network for power. (No 48v AC power adapter required.)
For Ethernet networks that DO NOT supply power to the phone:
- For power, use the 48V AC Power Adapter (included) to connect from the
DC power port on the phone to a power source.
or
- (optional) - For power, use a Power over Ethernet (PoE) power injector or a
PoE switch. A PoE power injector is available as an optional accessory
from Aastra Telecom. Contact your Administrator for more information.
Installation and Setup
If your System Administrator has not already setup your 57i phone, please refer to
the Aastra 57i Installation Guide for basic installation and physical setup
information. For more advanced administration and configuration information,
System Administrators should refer to the Aastra SIP 53i, 55i, 57i, 57i CT IP Phone
Administrators Guide.
Model 57i IP Phone User Guide3
Introduction
Getting Started
The 57i must be set up and be configured prior to its first use. This section describes
phone behavior and start up screens you may see when the phone is first plugged in,
or when it is restarted.
Getting Started
Plugging in and Starting the Phone
The 57i automatically begins the start up sequence as soon as it is connected. The
phone goes through this process the first time you plug in your phone and every time
you restart your phone.
The phone displays the following startup screens.
4Model 57i IP Phone User Guide
Checking for
Firmware.....
DHCP: waiting
for IP...
The 57i phone then checks settings and looks for new configuration and firmware
updates for the phone from a server. If a new update is found, the phone displays the
message “Updating Configuration”. This may take a few moments while the phone
downloads the latest updates.
Updating
configuration.....
Note: New updates to your phone can be automatically scheduled from the
server. This is set up on the phone system by your System Administrator
and should be scheduled during non-business hours or slow call periods.
Important! Do not unplug or remove power to the phone while it
is checking or installing firmware and configuration information.
Checking for firmware...
Do not unplug the phone!
Getting Started
Model 57i IP Phone User Guide5
If language packs were loaded to your phone by your System Administrator, the
following screen displays during startup.
Downloading
Language Packs
When the configuration update is complete, the phone displays the following screens
and then displays the Idle screen..
Getting Started
Network
SIP
DSP
Done
6Model 57i IP Phone User Guide
Services
Dir
Callers
Icom
L1
Sat Jan 1 12:18am
John Smith
Idle Screen
Model 57i IP Phone User Guide7
Getting Started
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen
displays before changing to the Idle screen..
Services
Dir
Callers
L1
Network Connected
Sat Jan 1 12:18am
Icom
John Smith
Getting Started
If your phone did not successfully connect to the network, the "Network
Disconnected" prompt appears on the display and the telephone status light turns on.
Services
Dir
Callers
L1
Network Disconnected
Sat Jan 1 12:18am
Icom
John Smith
Check that the cables are tightly connected to the phone and to the wall jack. The
phone should automatically detect when it is reconnected and displays the "Network Connected" prompt for a few seconds. However, if changes have been made to your
phone’s network settings, you may need to restart your phone.
For more information about connecting your phone, see the Aastra 57i IP Phone Installation Guide, the section "Connecting to the Network and to Power".
Check with your system or network administrator for assistance.
Note: f the phone displays "No Service" you can still use the phone but it is not
registered with the Registrar. For more information about registering
your phone, see your System Administrator.
8Model 57i IP Phone User Guide
Idle Screen
When the phone has successfully updated the configuration and connected to the
network, the phone displays the Idle State screen. The idle screen is shown whenever
your phone is not in use.
Services
Dir
Callers
L1
Sat Jan 1 12:18am
Icom
John Smith
Note: Your System Administrator sets up your SIP screen name, line number,
and any other administrative features required. If your name does not
display on the screen, contact your System Administrator.
The Idle State screen lists your name (SIP screen name) and day, date, and time. In
the above screen, the "L1" indicates John Smith is configured on Line 1.
By default, the top softkeys 1 through 4 are configured for Services, Directory,
Callers List, and Intercom, respectively. You can configure the 6 top keys with up to
10 functions, and the 6 bottom softkeys with up to 20 functions as required.
Services
Intercom
Directory
Callers List
Getting Started
Model 57i IP Phone User Guide9
Reference
For more information about configuring the top and bottom softkeys, see "Softkeys"
on page 53.
For more information about using the Services, Directory, Callers List, Intercom,
Dial, Conference, and Transfer keys, see the following sections:
• "Making Calls" on page 112.
• "Handling Calls" on page 122.
• "Managing Calls" on page 132.
Idle Screen With Softkeys Configured
If you or your administrator have configured softkey functions on your phone, the
labels for those functions display on the screen. For example, in the following
Getting Started
illustration, "Home" was configured as a speeddial key on the bottom set of softkeys
and "Do Not Disturb" (DND) was configured on the top set of softkeys..
Speeddial Softkey
Services
Dir
Callers
L1
Sat Jan 1 12:18am
Home
Icom
DND
More
John Smith
"Do Not Disturb"
Softkey
Idle Screen
You can configure up to 10 functions on the top set of softkeys. If you have additional
functions configured on the top softkeys that do not display on the main idle screen, a
"More" displays at the top right of the screen. Pressing the More softkey toggles
between the first screen and a second screen of softkeys configured on your phone.
HR
Support
Speeddial Softkeys
L1
Sat Jan 1 12:18am
Home
More
John Smith
Idle Screen
10 Model 57i IP Phone User Guide
Idle Screen with Voicemail Messages
The envelope icon displays on the Idle State screen only if you have new
messages waiting. The number next to the envelope indicates how many new
messages you have.
Voicemail Icon
Services
Dir
Callers
1
L1
Sat Jan 1 12:18am
Icom
John Smith
Idle Screen
To access your voicemail messages, use the star codes for your system if a voicemail
softkey has not been configured on your phone. For more information on your
system’s star codes, please refer to the documentation for the voicemail system you
are using.
Model 57i IP Phone User Guide11
Getting Started
Screen Display After Picking Up the Handset
When you pickup the handset, the screen displays as follows:
Services
Dir
Callers
L1
Icom
John Smith
>
Dial
Conf
XferMore
This screen displays the following keys located on the bottom left of the screen:
Getting Started
•Dial
• Conf (Conference)
• Xfer (Transfer)
A More softkey also displays at the bottom right of the screen if you have configured
softkeys other than the default softkeys.
For example, if you configure a bottom softkey for speeddialing to Home, and then
you pickup the handset, the screen displays the Dial, Conf, and Xfer default softkeys
with a More softkey. You can press the More softkey to toggle between the first and
second screens to display all configured softkeys. See illustrations below.
Services
Dir
Callers
L1
Sat Jan 1 12:18am
Home
Icom
John Smith
Services
Dir
Callers
L1
Icom
John Smith
>
Dial
Conf
XferMore
Services
Dir
Callers
L1
>
Home
John Smith
Icom
More
Idle Screen
Note: The bottom set of 6 softkeys map to the current state-based configurable
softkeys. The top set of 6 softkeys allow you to configure up to 10 functions.
After Handset Pickup
12 Model 57i IP Phone User Guide
After Pressing "More"
IP Phone Keys and Key Descriptions
The following sections describe the various 57i phone key functions, and how they
help you make and manage your calls and caller information.
Key Descriptions
The following table identifies the keys on the key panel of your 57i IP phone that you
can use for handling calls.
IP Phone Keys and Key Descriptions
Keys Key Description
Goodbye key - Ends an active call. The Goodbye key also
exits an open list, such as the Options List, without saving
changes.
Options key - Accesses options to customize your phone.
Your System Administrator may have already customized
some of your settings. Check with your System
Administrator before changing the administrator-only
options.
Hold key - Places an active call on hold. To retrieve a held
call, press the call appearance button beside the light that is
flashing.
Redial key - Redials up to 100 previously dialed numbers.
Pressing the Redial key twice simultaneously redials the
last dialed number.
Volume control key - Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.
Model 57i IP Phone User Guide13
Keys Key Description
Line/Call Appearance key - Connects you to a line or call.
The Aastra 57i IP phone supports up to 4 line keys.
Handsfree key - Activates Handsfree for making and
receiving calls without lifting the handset. When the audio
mode option is set, this key is used to switch between a
headset and the handsfree speakerphone.
Mute key - Mutes the microphone so that your caller cannot
hear you (the light indicator flashes when the microphone is
on mute).
Navigation keys - Pressing the UP and DOWN arrow keys
lets you view different status and text messages on the LCD
display (if there is more than 1 line of status/text
messages). These buttons also let you scroll through menu
selections, such as the Options List.
Pressing the LEFT and RIGHT arrow keys lets you view the
different line/call appearances. While in the Options List,
these keys allow you to exit or enter the current option.
When you are editing entries on the display, pressing the
LEFT arrow key erases the character on the left; pressing
the RIGHT arrow key sets the option.
IP Phone Keys and Key Descriptions
14 Model 57i IP Phone User Guide
Keys Key Description
Softkeys - 12 softkeys on the 57i IP Phone.
- 6 Top Keys: static softkeys (up to 10 programmable
functions)
- 6 Bottom Keys: state-based softkeys (up to 20
programmable functions)
All top and bottom keys can be configured for specific
functions.
By default, keys 1 through 4 are assigned as Services,
Directory, Callers List, and Intercom, respectively:
1 - ServicesAccesses enhanced features and services
such as XML applications and voicemail, provided by third
parties.
2 - DirAccesses the Directory List which displays up to 200
names and phone numbers (stored in alphabetical order)
3 - CallersAccesses the Callers List which lists the last 200
calls received.
4 - IcomAutomatically connects with a remote extension for
outgoing calls, and answers incoming intercom calls.
The following softkeys display when you pick up the
handset:
Dial - After entering a phone number from the keypad, you
can press the Dial softkey to immediately dial the number.
Conf - Begins a conference with the active call.
Xfer - Transfers the active call to another number.
Note: For more information about programming the
softkeys to perform specific functions, see the "Softkeys" on
page 53.
IP Phone Keys and Key Descriptions
Model 57i IP Phone User Guide15
Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options key on the IP Phone
• Using the Aastra Web UI in an Internet browser window from your PC.
Phone Options via the IP Phone UI
You can customize your phone by pressing the Options key and accessing
the IP Phone UI.
These options allow you to customize the following phone settings.
Option
NumberOption
1Call Forward
2Preferences
3Phone Status
Methods for Customizing Your Phone
4User Password
5Administrator Menu
6Restart Phone
7Phone Lock
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
5. Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Se rver
Time Se rver 1
Time Se rver 2
Time Se rver 3
Set Time
Set Date
6. Language
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
(Password Protected)
Note: The "Administrator Menu" options are administrator level functions
only, and are not accessible by the user. These options should only be set
up and changed by your system administrator.
16 Model 57i IP Phone User Guide
Simplified Options Menu
Your System Administrator may configure a simplified options menu for your phone.
The following table indicates the options that may appear on your phone if the
simplified options menu is applied.
Option
NumberOption
1Call Forward
2Preferences
3Phone Status
4Phone Lock
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
Methods for Customizing Your Phone
Model 57i IP Phone User Guide17
Using the IP Phone UI
IP Phone UI
1. Press the Options key on the phone to enter the Options List.
2. To go to an Option, use and to scroll through the list, or press the num-ber corresponding to the Option.
3. Press the Show softkey, the button, or press the digit number of the corre-
sponding option to select an option.
4. Use the softkeys that display for each option to change a selected option.
5. Press the Done button to save the change.
6. Press the button, the button, or the button at any time to exit
without saving changes.
References
For more information about customizing your phone using the available options from
the IP Phone UI, see the section "Customizing Your Phone" on page 26.
For more information about administrator options, contact your System
Administrator.
Methods for Customizing Your Phone
18 Model 57i IP Phone User Guide
Phone Options via the Aastra Web UI
In addition to the IP Phone UI options, you can also customize additional options on
the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra
Web UI, you need to know your phone’s IP address. To find your phone’s IP address,
see "Finding Your Phone’s IP Address" on page 24.
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the
address field and press <Enter>.
The following logon screen displays.
Methods for Customizing Your Phone
2. At the prompt, enter your username and password and click .
The Network Status window displays for the IP phone you are accessing.
Note: For a user, the default user name is “user” and the password field is left
blank..
Model 57i IP Phone User Guide19
.
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
Methods for Customizing Your Phone
20 Model 57i IP Phone User Guide
The following categories display in the side menu of the Aastra Web UI: Status,
Operation, Basic Settings.
HeadingsDescriptions
StatusThe Status section displays the network status and the MAC address
OperationUser Password - Allows you to change user password.
of the IP phone. It also displays hardware and firmware information
about the IP phone. The information in the Network Status window is
read-only.
Phone Lock - Allows you to assign an emergency dial plan to the
phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.
Softkeys and XML - Allows you to configure up to 6 top softkeys and
6 bottom softkeys with functions identified in the list below. You can
configure up to 10 functions on the top softkeys and up to 20 functions
on the bottom softkeys.
Available Functions for Softkeys
•none•sprecode
•line•park
•speeddial•pickup
•do not disturb (DND)•Last Call Return (lcr)
•Busy Lamp Field (BLF)•Directory
•BLF List•Callers List
•Auto Call Distribution
(ACD)
•Directed Call Pickup•Services
•Extensible Markup
Language (XML)
•flash•Empty
•Intercom
•Phone Lock
Methods for Customizing Your Phone
Expansion Modules - Allows you to configure an additional 36
softkeys with a 536M Expansion Module, or an additional 60 softkeys
with a 560M Expansion Module if an it is attached to the phone. This
option displays on the side menu of the Aastra Web UI only if an
Expansion Module is attached.
Note: Not all functions in the table above apply to the Expansion
Modules.
Directory - Allows you to copy the Callers List and Directory List from
your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
Model 57i IP Phone User Guide21
HeadingsDescriptions
Basic
Settings
Preferences - Allows you to enable/disable the following:
•Static park call
•Static Pickup call
•Suppress DTMF Playback
•Display DTMF Digits
•Call Waiting
•Play Call Waiting Tone
•Stuttered Dial Tone
•XML Beep Support
•Status Scroll Delay
•Incoming Call Interrupts Dialing
•Goodbye Key Cancels Incoming Call
•UPnP Mapping Lines
•Message Waiting Indicator Line
This category also allows you to configure:
•incoming Intercom call settings
•ring tones (global and per-line basis)
•ring tone sets
•time and date settings
•language settings.
Call Forward - Allows you to set a phone number destination for
where you want calls forwarded. Call forward can be configured using
a specific mode (off, all, busy, no answer, busy no answer) on a global
or per-line basis.
Methods for Customizing Your Phone
22 Model 57i IP Phone User Guide
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