Aastra Telecom IPitomy 1000 User Manual

IPitomy 1000 User Guide

Table of Contents

Introduction ..........................................................................................................................................1

About the IPitomy 1000 .....................................................................................................................1

Benefits of VoIP Technology ............................................................................................................. 1

How This Guide Works ....................................................................................................................... 2

Web-based System Setup.................................................................................................................2

The Installation Worksheet................................................................................................................ 2

Product Overview ................................................................................................................................ 3

IPitomy 1000 Components ................................................................................................................ 3

Powerful All-In-One Communications Platform............................................................................ 3

Entering System Information ............................................................................................................. 3

System Administration ....................................................................................................................... 4

System Overview ...............................................................................................................................5

Icon System .................................................................................................................................... 5

Extensions ...................................................................................................................................... 5

Groups ............................................................................................................................................5

Automated Attendant (Menu) ........................................................................................................5

Advanced Routing Functions ........................................................................................................5

Voicemail and Unified Messaging .................................................................................................5

Directory .......................................................................................................................................... 5

Direct Inward Dialing (DID) Numbers ........................................................................................... 6

Conferencing (Meet Me) ................................................................................................................ 6

Forwarding Gateway ......................................................................................................................6

Voicemail Gateway ........................................................................................................................6

Branch Offices ................................................................................................................................ 6

Supported IP Phone Sets .................................................................................................................. 6

Before Getting Started ........................................................................................................................7

Connecting the System .....................................................................................................................7

Hardware Setup.............................................................................................................................. 7

Connecting the Phone Lines and FAX Machines ........................................................................7

System Requirements ....................................................................................................................... 10

Network Requirements ....................................................................................................................10

IP Addresses ....................................................................................................................................10

Service Providers ............................................................................................................................. 10

System Administration .....................................................................................................................12

About the Administration Menu .......................................................................................................12

Log In ................................................................................................................................................13

Networking ........................................................................................................................................ 13

TCP/IP Settings ............................................................................................................................14

DDNS ............................................................................................................................................18

MAC Clone....................................................................................................................................20

Routes ...........................................................................................................................................20

Security .........................................................................................................................................22

Application Forwarding ................................................................................................................27

Administration ...............................................................................................................................34

Analog Interface ...........................................................................................................................40

Providers...........................................................................................................................................45

CO Trunks.....................................................................................................................................45

SIP Providers................................................................................................................................46

Destinations ......................................................................................................................................50

Extensions .................................................................................................................................... 51

Groups ..........................................................................................................................................69

Menus............................................................................................................................................73

Meet-me Conferences ................................................................................................................. 77

Voicemail ...................................................................................................................................... 79

Schedules ..................................................................................................................................... 80

Branch Offices ..............................................................................................................................83

Call Routing ......................................................................................................................................85

Incoming Routing .........................................................................................................................85

Outgoing Routing .........................................................................................................................86

PBX Setup ........................................................................................................................................88

General .........................................................................................................................................88

Database....................................................................................................................................... 89

Voicemail ...................................................................................................................................... 90

Session Initiation Protocol (SIP) Settings ...................................................................................92

Prompts.........................................................................................................................................93

Music on Hold ...............................................................................................................................94

Feature Codes .............................................................................................................................. 96

Services ........................................................................................................................................96

Reports .............................................................................................................................................96

CDR Reports ................................................................................................................................96

Diagnostics ...................................................................................................................................97

Monitoring .....................................................................................................................................97

Appendices ......................................................................................................................................... 99

Appendix 1: IP Telephones ............................................................................................................100

IPitomy 480i....................................................................................................................................100

IPitomy 9133i..................................................................................................................................100

IPitomy 9112i..................................................................................................................................100

IPitomy 480i CT..............................................................................................................................101

IPitomy 53i ......................................................................................................................................101

IPitomy 55i ......................................................................................................................................101

IPitomy 57i ......................................................................................................................................102

IPitomy 57i CT ................................................................................................................................102

IPitomy 536M .................................................................................................................................102

IPitomy 560M .................................................................................................................................103

CounterPath™ eyeBeam® 1.5 and X-Lite® 3.0 ............................................................................103

What is a Softphone?................................................................................................................. 103

X-Lite® 3.0 Free Softphone........................................................................................................103

eyeBeam® 1.5 (Pricing available at www.counterpath.com) ...................................................103

Appendix 2: Troubleshooting........................................................................................................108

Glossary ............................................................................................................................................109

Introduction

About the IPitomy 1000

The IPitomy 1000 is a powerful business communications platform. It is a pure IP PBX designed to use IP networks for voice calls. Engineered to support from 10 to 150 users, the system will work with analog lines and T1 /PRI lines for traditional Public Switched Telephone Network (PSTN) connectivity. In addition to traditional telephone lines, the IPitomy 1000 can use VoIP service providers like IPitomy Exchange, replacing traditional PSTN lines with a broadband connection.

Benefits of VoIP Technology

The IPitomy 1000 can support any or all of these connectivity methods simultaneously or in any combination. Customers not quite ready to depend on VoIP providers for all of their business communications can start at their own pace and gain a comfort level, shifting to VoIP broadband providers at their own pace. Benefits of VoIP technology include:

 One Wiring System  The system uses a single wiring system for telephones and

dataall data and voice are on Local Area Network (LAN) Category 5 wiring.

 Web-based Administration  System administration is performed on the network

through a Web-based administration program.

 Remote Users  When calls are routed over the Internet, long distance charges can

be avoided. In businesses with remote workers, these employees can stay logged into the office through a broadband connection at all times without incurring any additional charges.

 Centralized System Features  Every extension that is logged into the system is

capable of receiving and originating calls. The use of system features such as voicemail, automated attendant and email are all centralized simplifying all support and maintenance.

 Reduced Costs  VoIP system users can reduce cost in many areas of a business.

VoIP telephony lowers the cost of support and maintenance costs, as well as, reducing telephony line costs by up to 50%.

 Simplifies Administration  Moves, adds and changes are simple. The IPitomy

1000 provides enhanced capabilities for users to make changes without incurring a service call.

 Investment Protection  VoIP, and in particular, Session Initiation Protocol (SIP)-

based VoIP products offer investment protection. The industry is rapidly moving toward Internet Protocol (IP) communications technologies. Older digital and analog technologies are becoming obsolete and are being replaced with IP-based products that will be around for a long time.

How This Guide Works

Web-based System Setup

This is a Reference Guide designed to help you install and use the IPitomy 1000. Each section of the guide provides easy-to-follow instructions regarding installation of the system. Within each section of the Reference Guide you will find:

 Step-by-Step Instructions – Use these easy-to-follow steps as part of any system

implementation.

 Advanced Settings – These options are settings for handling some of the more

sophisticated capabilities of the IPitomy 1000.

 Installation Notes – These business scenarios and tips describe applications where

or when a specific feature might be used.

 Quick Reference – These are tips about completing fields throughout the

administration of the IPitomy 1000. Just move your mouse over the description of the field pops up.

The Installation Worksheet

Use the IPitomy 1000 Installation Worksheet to make collecting information used in the implementation of the system simple. This Worksheet can be downloaded from IPitomy.com in the Dealer Section of the site.

and a brief

Product Overview

IPitomy 1000 Components

Understanding the IPitomy 1000’s architecture and how it works will make installing the system simple.

Powerful All-In-One Communications Platform

The IPitomy 1000 IP PBX (Diagram 1) is an all-in-one business communications system. This powerful system includes a complete suite of business communication applications in one appliance:

 Fully-featured Business Phone System

 Automated Attendant and IVR

 Enhanced Call Distribution

 Enhanced Voice Messaging System with Unified Messaging

 Meet-me Conference Application

 Built-in Music on Hold

 Call Queuing for Inbound Calls

 Remote Extensions

 Browser-based Administration

 Branch Offices

 Full Featured Router

Entering System Information

The system is configured by entering information into the appropriate fields on the menu screens. External data sources such as CSV files or network scans can optionally be used to enter extension data. Some fields are populated with data that is entered other fields are completed by selecting from data presented in a drop-down menu. Drop-down menus are populated by completing information in other sections of the system. To simplify system setup it is recommended that information be entered in the following order:

 Extensions

 Groups

 Menus

 Providers

Entering information in this sequence will reduce the time it takes to up the system:

 Extensions will be populated in the drop-down menus for creating groups.

 Groups and extensions will be populated for creating automated attendant (menu)

routing.

 Destinations will be populated for use in setting up providers and hardware trunks.

System Administration

IPitomy 1000’s administration menus are a series of Web pages accessible from a Web browser. To the left of the Menu is a navigation bar that allows users to click on and administer each section of the system. Administration of the IPitomy 1000 is simple and intuitive. The system is designed with six primary areas of functionality.

 System  System setup consists of network configuration settings.

 Providers  Providers are sources of PSTN and VoIP connectivity. Providers are the

lines that handle all incoming and outgoing calls. All VoIP and traditional telephone providers are setup here. DID numbers are also entered here.

 Destinations  Destinations are places where calls get routed in the system:

extensions, groups of extensions, automated attendants, conferences and voicemail.

 Call Routing  These settings route inbound calls to specific destinations within the

system, and send outbound calls over specific local, long distance, international and emergency routes.

 PBX Setup  These settings globally configure PBX timers, voice messaging and

other system features.

 Reports  These reports display system usage, monitor activity and provide

diagnostic information.

System Overview

The system is designed to be quick to setup and install. Using the Installation Worksheet to organize system information and plan the application in advance will reduce the time it takes to install the system. Most businesses will have some common communication needs. The system is organized based on these common needs.

Icon System

- Edit main settings. - Edit an extension’s phone settings.

- Delete an item from the system.

- Restore a file to the system.

- Download a file from the system.

Extensions

Extensions are telephones. A telephone can be an IP (SIP)-telephone or a Softphone. Calls are routed to an extension where people answer them. In the IPitomy 1000, an extension can be located in an office or outside the office when a broadband connection is used.

Groups

Groups are a set of extensions. Once a group is created, extensions can be designated members of the group. This is accomplished by selecting group members from a dropdown list. Calls can be routed to groups by using the Group function.

Automated Attendant (Menu)

To create an automated attendant use the system’s Menu function. The Menu function routes calls to a destination in the system like a group, extension or another menu. Destinations are selected from a drop-down list for each corresponding key-pad digit a caller must select to get to their chosen destination. A Menu must have a Menu Prompt. This is a recording that identifies for callers the destinations they may choose. For example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for Accounts Receivable or other digits for another department.

Advanced Routing Functions

When building an automated attendant (menu) all routable destinations in the system will appear in the drop-down menu. In addition to the destinations that are created while configuring the system, there are several advanced functions that can be used from the drop-down list.

Voicemail and Unified Messaging

When an extension is created, a voicemail box for that extension is also created. A voicemail box allows a caller to leave a message if a person is not available at the extension. When dialing into a mailbox for the first time, a user must record their name and a mailbox greeting. The name is used in the company’s dial-by-name directory when selected from the auto attendant (menu). The greeting is played when they are not available to take a call and a caller reaches their mailbox.

If an email address is included in the Extension page, a copy of the voicemail message will be emailed as a .Wav file to the users email account. This message can then be listened to on a PC.

Directory

The system has a dial-by-name directory. This option may be part of the automatedattendant. When this option is selected, a caller dials the first three letters of the last / first

name of the party they would like to reach. Names that match these three letters are played and the caller selects the extension to which they want to be transferred. Names are stated in the directory as they have been recorded by users in their voicemail box.

Direct Inward Dialing (DID) Numbers

A Direct Inward Dialed (DID) number is a telephone number assigned by a service provider (i.e., T1 line, PRI or VoIP). DIDs allow direct routing of a call to a destination within the system. This can be an individual extension, group, conference or menu.

Conferencing (Meet Me)

A Meet-me Conference is an extension on the system used for conference calls. Participants of a conference can access a conference by dialing the designated Meet-me Conference extension. Routing callers to a Meet-me Conference can be accomplished by using a DID, a menu, or simply transferring callers to the conference extension.

Forwarding Gateway

Mobility has become a part of everyday life for most people. System users need to be able to take calls anywhere. The IPitomy 1000 has the ability to forward calls. Users can turn call forwarding “on” and “off” while in the office or away from the office by using a touch-tone key pad. This is setup in the Extensions setup page, but can be modified from any phone, including a cell phone. Modifying forward settings remotely requires the automated attendant (menu) option to be programmed.

Voicemail Gateway

From the automated attendant (menu), users can call in from any telephone and check messages. The voicemail gateway allows users to dial a pre-defined digit from a touchtone key pad on any phone to retrieve their messages.

Branch Offices

Branch offices can be created to allow multiple PBXs to route calls to each other. Branch office extensions can be transferred to, or placed in ring groups, or selected as menu destinations.

Supported IP Phone Sets

The IPitomy 1000 works with a variety of business-grade IP phone sets. See Appendix 1: IP Telephones for a complete list.

Before Getting Started

Panning before getting started will make the setup and installation of the IPitomy 1000 simple. IPitomy has created an Installation Worksheet to assist in recording business and system information used in planning system setup and installation. This Checklist can be downloaded from IPitomy.com in the Dealer Section of the Web site.

Connecting the System

Hardware Setup

The IPitomy 1000 comes assembled and ready to install. The system requires connection to the PSTN for analog or T1 lines. It requires telephones to be connected to the local area network (LAN). Broadband access must also be established for VoIP connectivity (allowing remote extensions and remote management).

Connecting the Phone Lines and FAX Machines

The IP1000 is equipped to support analog, gateway or SIP connections. Analog lines are connected with internal hardware resources. A gateway connects analog telephone lines by registering itself as a SIP provider over the LAN. SIP providers create a direct connection to the system.

Embedded Analog Phone Ports

The IP1000 has analog phone ports and analog line ports embedded on board:

 Two Analog Phone Ports  The IP1000 has two analog phone ports embedded on

board for connectivity to FAX machine, analog phones or cordless phones with FXS interfaces.

 Two Analog Line Ports  The IP1000 has two analog line ports embedded on board

for PSTN connectivity.

Expandable Analog Line/Phone Card

The IP1000 equipped an expansion slot:

 Analog Line Card  This card supplies four analog lines to expand the PSTN

connectivity. The card supporting these connections is already installed and completely configured. Simply connect the phone lines to the RJ11 jacks at the rear of the IP1000 and start making calls. These connections are single pair; one line per jack.

Connecting Using an External Gateway

PSTN lines are connected to a Gateway device. The gateway device is connected to the LAN. The Gateway is then registered as a SIP provider in the system.

Connecting Using SIP Providers

Once connected to the LAN, the LAN's broadband connection provides a pathway for SIP VoIP Providers. Use the SIP Provider pages to setup a connection.

Connecting Telephones

Connecting to a LAN

System Requirements

Network Requirements

Making preparations for the network in advance will assure there are no surprises. If you are going to have remote extensions, you will need access to the router to setup a network address translation (NAT) and port forwarding.

A LAN with a broadband connection is required for operation of the system. It is must be on fast Ethernet (100baseT or better). The system must also use Ethernet data switches. The router inside IP1000 can use DHCP or not, depending on preference. If IP1000 is connected to Internet through broadband modem, use PPPoE for connection to Internet and use DHCP server for local network is recommended.

IP Addresses

It is important to know the LAN configuration and IP addresses of the specific network the system is becoming a part of to make installation of the IP1000 simple. The IP1000 is required to have a fixed (static) IP address. To get the information about public IP check the network administrator.

By default, the IP address used by IP1000’s router for local network is 192.168.1.1. The devices including PC, IP phones and other network devices will get IP address from IP1000’s DHCP server and those IP addresses will be 192.168.1.xxx. To connect to IP1000 by PC in local network for changing system settings or monitoring system’s status, login to IP1000 with IP address 192.168.1.1. The public IP address used for IP1000 to connect to Internet can also be viewed from IP1000’s web management pages.

Service Providers

In order to provision the IP1000 it is necessary to know the type of Service Providers being used. Carrier and SIP are the most common service providers. Carriers provide Plain Old Telephone Service (POTS). SIP Providers route voice calls over the Internet. This is called voice over Internet protocol or VoIP.

As part of the installation it will be important to know the:

 Name of Providers

 Type of Service Provided (i.e., POTS or SIP)

 Phone Numbers Associated with the Service

 Password and Login Information for SIP Service

Record this information on the IP1000 Installation Worksheet.

System Administration

About the Administration Menu

IP1000’s online administration makes it simple to meet the demands of a frequently changing business. It is also designed to be quick to setup and install. The Administration Menu is located in the Navigation Bar to the left of the page. This menu contains the administration pages used to configure the system. The Administration Menu is divided into six sections. To navigate to an Administration Page click on the menu section and page to be changed.

 Networking  Networking setup consists of network configuration settings.

 Providers  Providers are sources of PSTN and VoIP connectivity. Providers are the

lines that handle all incoming and outgoing calls. All VoIP providers will be setup here. DID numbers are also entered here.

 Destinations  Destinations are extensions, groups of extensions, automated

attendants (menus), conferences and voicemail. Destinations are places where calls get routed to in the system.

 Call Routing  Routing sends callers to specific inbound destinations within the

system, and routing outbound callers over specific outbound routes like local, long distance, international and emergency.

 PBX Setup  System settings allow global configuration settings for system

applications like PBX timers, voice messaging settings.

 Reporting  The system displays usage reports, diagnostic information and monitors

system activity.

Each Online Administration page also contains:

 Title Bar – The Title Bar at the top of each page displays the name of the section of

the Administration Menu which is currently being edited.

 Default Values – When the system is installed it automatically registers default

values in many of the administration fields. This simplifies the implementation process.

 Save Changes – Located in the bottom left corner of the screen, this button saves

changes to the page currently being administered. This button must be pressed before leaving a page or changes will be lost.

 Apply Changes – To apply changes to the system you must click the Apply

Changes button. Located in the top right corner of the screen, this button globally

applies changes to the system.

 Edit – To make changes to an existing administration page click

 Add New – The Add New button creates another destination, provider, route or

Edit.

schedule. For example, to add a new extension, click the Add New button on the extension administration page.

 Advanced – In several sections of the online administration there is an Advanced

button where the most sophisticated capabilities of the IPitomy 1000 can be configured. The Advanced button is located on the lower left side of each page.

 About Us – Located at the bottom left corner of each page, this link provides

additional information about IPitomy.

 Contact Us – The IPitomy team is never more than a call or email away. To contact

an IPitomy team member, click on Contact Us in the lower left corner of the page.

User Name: pbxadmin

Password: ipitomy

Networking

The System Menu is for setting up network attributes. For example the IP address of the system and router information.

TCP/IP Settings

The Networking Setup Menu defines the Internet Setup for the system’s hardware. Either to get IP address through DHCP or PPPoE, or to be assigned by user, the system must operate using an IP address. The TCP/IP Settings section configures the IP PBX for your Internet connection type. This information can be obtained from the service provider.

Default values for the IP Address, Subnet Mask, Default Gateway and Static DNS will appear in the Networking Setup Menu when this administration page is opened.

Setting Internet Connection Type

The IP1000 supports six connection types: Automatic Configuration – DHCP, Static IP, PPPoE, PPTP, L2TP, and Telstra Cable. Each setup screen and available features will differ depending on what kind of connection type you select.

 Automatic Configuration (DHCP) – By default, the IP1000’s Internet Connection

Type is set to Automatic Configuration (DHCP), and it should be used only if your ISP supports DHCP or you are connecting through a dynamic IP address.

 Static IP – If a permanent IP address is provided then select Static IP. And

settings for following network attributes are required. Contact service provide or the network administrator for any Information missed.

o Internet IP Address – Normally the static IP address is a public IP address

provided by service provider; it is used for connecting to Internet. If it is a local IP address assigned by the network administrator; the router function in IP1000 may need to be disabled.

o Subnet Mask – The subnet mask Information should be provided along

with IP address.

o Default Gateway – The IP address for the default network gateway, it is the

information service provider should provide.

o DNS 1-3 – Service provider will provide at least IP address for one DNS

(Domain Name System) server. At most three DNS servers can be set.

 PPPoE –Some DSL service providers use PPPoE (Point-to-Point Protocol over

Ethernet) to establish Internet connections for end-users. If DSL connection to Internet is using, check service provider for the connection provisioning type. Enable it if PPPoE is used.

o User Name and Password – Enter the user name and password provided

by service provider. User name and password will be used for authentication while establishing PPPoE connection.

o Max Idle Time and Connect on Demand – If the connection stay inactive for

over a specific period time (Max Idle Time) the PPPoE connection may be cut off. Assign 0 to Max Idle Time field will always keep the connection no matter it is active or not. If Internet connection has been terminated due to inactivity, automatic re-establishment for Internet connection will be invoked by any attempt of access to Internet if the Connect on Demand field is checked.

o Keep Alive and Redial Period – If Keep Alive is enabled, system will

periodically check the Internet connection. If the connection is down, then the system will automatically re-establish the connection. To use this option, click the radio button next to Keep Alive. The Redial Period is the time period to trigger system to check the Internet connection; default Redial Period is 30 seconds.

 PPTP – Point-to-Point Tunneling Protocol (PPTP) is a service that deployed in

Europe and Israel only.

o Internet IP Address – Normally the static IP address is a public IP address

provided by service provider; it is used for connecting to Internet. This IP address must be assigned from IP provider.

o Subnet Mask – The subnet mask Information should be provided along

with IP address.

o Default Gateway – The IP address for the default network gateway, it is the

information service provider should provide.

o User Name and Password – Enter the user name and password provided

by service provider. User name and password will be used for authentication while establishing PPTP connection.

o Max Idle Time – If the connection stay inactive for over a specific period time

(Max Idle Time) the Internet connection may be cut off. Assign 0 to Max Idle Time field will always keep the connection no matter it is active or not.

o Connect on Demand – If Internet connection has been terminated due to

inactivity, automatic re-establishment for Internet connection will be invoked by any attempt of access to Internet if the Connect on Demand field is checked.

o Keep Alive and Redial Period – If Keep Alive is enabled, system will

 L2TP –Layer 2 Tunneling Protocol (L2TP) is a service that tunnels Point-to-Point

Protocol (PPP) across the Internet. It is used mostly in European countries. Check with service provider for necessary setup information.

o Internet IP Address – Normally the static IP address is a public IP address

provided by service provider; it is used for connecting to Internet. This IP address must be assigned from IP provider.

o User Name and Password – Enter the user name and password provided

by service provider. User name and password will be used for authentication while establishing PPTP connection.

o Max Idle Time and Connect on Demand – If the connection stay inactive for

o Keep Alive and Redial Period – If Keep Alive is enabled, system will

 Telstra Cable –Telstra Cable is a service used in Australia only. Check with service

provider for necessary setup information.

o Server IP Address – Normal ly the static IP address is a public IP address

provided by service provider; it is used for connecting to Internet.

o User Name and Password – Enter the user name and password provided

by service provider. User name and password will be used for authentication while establishing Telstra cable connection.

Optional Settings

Some server providers may require the following settings. Check with the service provider before making any changes.

 Host Name and Domain Name – Some service providers require these names as

identification. You may need to check with service provider to see if it is required. In most cases, leaving these fields blank will work.

 MTU – The MTU (Maximum Transmission Unit) setting specifies the largest packet

size permitted for network transmission. To manually set a value, select Manual and enter the value desired in the Size field. MTU value should be in the range from 1200 to 1500. Normally the value 1492 is used. The default is Auto, which allows the system to select the best MTU for your Internet connection.

Router IP

The local IP address and Subnet Mask are shown here. In most cases, keeping the defaults is recommended.

 IP Address – The default value is 192.168.1.1.

 Subnet Mask – The default Subnet Mask is 255.255.255.0.

DHCP Server Setting

The IP1000 can be used as a Dynamic Host Configuration Protocol (DHCP) server, hence no router device is required. DHCP server automatically assigns an IP address to each computer or network equipment in a local network. It is highly recommended to utilize IP1000’s DHCP server function.

 DHCP Server – By Factory default DHCP is enabled.

 Start IP Address – Enter an initial IP address for the DHCP server to start with

when assigning IP addresses. Because the default local IP address for the IP1000 is

192.168.1.1, the Start IP Address must be one between 192.168.1.2 and

192.168.1.254. The default Start IP Address is 192.168.1.100

 Minimum Number of Users – The maximum number of IP addresses that allow the

DHCP server to assign to. This number cannot exceed 253. The default number is

50.

 Client Lease Time – The Client Lease Time is the amount of time a network device

will be allowed to use the dynamically assigned IP address by IP1000. After the Client Lease Time expires the assigned IP address will be released and be assigned with a new dynamic IP address. The default value is 0 minutes, which means one day.

 Static DNS 1-3 – The Domain Name System (DNS) is how the Internet translates

domain or website names into Internet addresses or URLs. Service providers should provide at least one DNS Server IP Address to each user.

 WINS – The Windows Internet Naming Service (WINS) converts NetBIOS names to

IP addresses. If a WINS server is used, enter the servers IP address here, otherwise leave this field blank.

DDNS

The IP1000 offers a Dynamic Domain Name System (DDNS) feature. DDNS assigns a fixed host name and a domain name to a dynamic Internet IP address. It is useful when users are hosting their own website, FTP server, or other server behind the IP1000.

Before using this service, it is required to sign up DDNS service at one of two DDNS service providers such as DynDNS.org or TZO.com. Default setting is Disabled.

DDNS Service

Select the DDNS service provider from the drop-down menu. There are two options in the menu, DynDNS.org and TZO.com. The features available on the DDNS screen will vary depending on which DDNS service provider is used.

 DynDNS.org

o User Name, Password and Host Name – Enter the settings of the account

you set up with DynDNS.org.

o System – Select the DynDNS service you use: Dynamic, Static, or Custom.

o Mail Exchange – Enter the settings of the account set up with DynDNS.org.

o Backup MX – This feature allows the mail exchange server to be a backup.

By default, this feature is Enabled. To disable this feature, select Disabled.

o WildCard – This setting is for enabling or disabling wildcards. For example, if

your DDNS address is myplace.dyndns.org and you enable wildcards, then x.myplace.dyndns.org will work as well (x is the wildcard). By default wildcards is Enabled. To disable wildcards, select Disabled.

o Internet IP Address – The IP1000’s Internet IP address is displayed here.

o Status – The status of the DDNS service connection is displayed here.

o Update – To manually trigger an update, click this button.

 TZO.com

o E-mail Address, TZO Password, and Domain Name – Enter the settings of

the account set up with TZO.

o Internet IP Address – The IP1000’s Internet IP address is displayed here.

o Status – The status of the DDNS service connection is displayed here.

o Update – To manually trigger an update, click this button.

MAC Clone

A MAC address is a 12-digit code assigned to a unique piece of hardware for identification, like a social security number. Some ISPs will require you to register a MAC address in order to access the Internet. If you do not wish to re-register the MAC address with your ISP, you may assign the MAC address you have currently registered with your ISP to the IP PBX with the MAC Address Clone feature.

MAC Address Clone

To use MAC address cloning, select Enabled. Otherwise, keep the default, Disabled.

MAC Address

Enter the MAC Address registered with service provider.

Clone My PC’s MAC

Click this button to clone the MAC address of the PC be currently using to configure the IP1000. The IP1000 will automatically detect PC’s MAC address. It is recommended that the PC registered to the service provider is used to open the MAC Address Clone screen.

Routes

The Routes screen allows user to configure the dynamic and static routing settings.

NAT

If IP1000 is hosting your network’s connection to the Internet, select Enabled. If another Router exists in front of IP1000, select Disabled. When the NAT setting is disabled, dynamic routing will be enabled.

Dynamic Routing (RIP)

This feature enables the IP1000 to automatically adjust to physical changes in the network’s layout and exchange routing tables with the other router(s). The IP PBX determines the network packets’ route based on the fewest number of hops between the source and the destination locations. To use dynamic routing, select Enabled. Otherwise, select Disabled. When the NAT setting is disabled, dynamic routing will be enabled.

Static Routing

A static route is a pre-determined pathway that network information must travel to reach a specific host or network. Use this feature to set up a static route, alter the following settings:

 Route Entries – Select the number of the static route from the drop-down menu.

 Enter Route Name – Enter a name for the static route, using a maximum of 25

alphanumeric characters.

 Destination LAN IP – The Destination LAN IP Address is the address of the remote

network or host to which you want to assign a static route. Enter the IP address of the host for which you wish to create a static route.

 Subnet Mask – The Subnet Mask determines which portion of a Destination IP

address is the network portion, and which portion is the host portion.

 Gateway – This is the IP address of the gateway device that allows for contact

between the IP PBX and the remote network or host.

 Interface – Select LAN or WAN (Internet) depending on the location of the final

destination.

Delete This Entry

To delete a route, select its number from the drop-down menu, and click this button.

Show Routing Table

Click the Show Routing Table button to open a screen displaying how data is routed through your local network. For each route, the Destination LAN IP address, Subnet Mask, Gateway, and Interface are displayed. Click the Refresh button to update the information. Click the Close button to exit this screen.

Security

Firewall

The Firewall screen offers a firewall and filters that block specific Internet data types.

Firewall

 SPI Firewall Protection – A firewall enhances network security and use Stateful

Packet Inspection (SPI) or more detailed review of data packets entering your network. Select Enabled to use a firewall, or Disabled to disable it.

 Allow Remote SIP Clients – Enabling Allow Remote SIP Clients setting will allow

the SIP packets to pass through the firewall. This allows administrators to setup the connection between this IP PBX and the external SIP phones or SIP trunks from the Internet. To enable the communication with remote SIP devices, select Enabled. Otherwise, select Disabled.

 Allow Remote IAX Clients – Enabling Allow Remote IAX Clients setting will allow

the IAX packets to pass through the firewall. This will allow the IP1000 to setup a peer-to-peer connection with another IP1000. To enable the IAX peer-to-peer communication with remote IP PBX, select Enabled. Otherwise, select Disabled.

Internet Filter

 Filter Anonymous Internet Requests – When enabled, this feature protects the

network behind IP1000 from being “pinged” or detected by other Internet users. It also hides the used network ports. This filter is enabled by default. Click the check box to enable or disable.

 Filter Multicast – Multicasting allows for multiple transmissions to specific recipients

at the same time. If multicasting is permitted, then IP1000 will allow IP multicast packets to be forwarded to the appropriate computers. Click the check box to enable or disable.

 Filter Internet NAT Redirection – This feature uses port forwarding to block access

to local servers from local network computers. Click the check box to enable or disable.

 Filter IDENT (Port 113) – This feature protects port 113 from being scanned by

devices outside of your local network. Click the check box to enable or disable.

Web Filter

 Proxy – Use of WAN proxy servers may compromise the Gateway’s security.

Denying Filter Proxy will disable access to any WAN proxy servers. To enable proxy filtering, click the checkbox.

 Java – Java is a programming language for websites. If Java is filtered, it may fail to

access to Internet sites created by using Java. To enable Java filtering, click the checkbox.

 ActiveX – ActiveX is a programming language for websites. If ActiveX is filtered, it

may failed to access to Internet sites created by using ActiveX. To enable ActiveX filtering, click the checkbox.

 Cookies – A cookie is data stored on your computer and used by Internet sites when

you interact with them. To enable cookie filtering, click the checkbox.

VPN Passtrough

The VPN Passthrough allows VPN tunneling using IPSec, L2TP or PPTP protocols to pass through the IP1000.

 IPSec Passthrough – IPSec (Internet Protocol Security) is a suite of protocols used

to implement secure exchange of packets at the IP layer.

 L2TP Passthrough – Layer 2 Tunneling Protocol is the method used to enable

Point-to-Point Protocol (PPP) to be tunneled through an IP network.

 PPTP Passthrough – PPTP (Point-to-Point Tunneling Protocol) Passthrough allows

the Point-to-Point Protocol (PPP) to be tunneled through an IP network.

Access Restriction

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