AASTRA 4147 User Guide

Dialog 4106 Basic/Dialog 4147 Medium

Analog Telephones for MD110 and MX-ONE™ Telephony System

User Guide

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Title

EN/LZT 103 69 R4A

Table of Contents

Welcome ..........................................................4

Important User Information ...............................6

Description ....................................................... 7

Free Seating (optional) ....................................15

Incoming Calls ............................................... 16

Outgoing Calls ............................................... 20

During Calls ....................................................36

Call Forwarding .............................................. 42

Absence Information (optional) ....................... 54

Messages ......................................................56

Group Features .............................................. 62

Other Useful Features ..................................... 64

Settings ..........................................................68

Installation ......................................................75

Troubleshooting .............................................. 80

Glossary ......................................................... 81

Index .............................................................. 82

Tab le of Co nt en ts

3Dialog 4106 Basic/Dialog 4147 Medium

Welcome

Welcome to the user guide for the Dialog 4106 Basic and Dialog 4147 Medium. This guide describes the available features of the telephones when they are connected to MD110 or MX-ONE™ Telephony System.

The functions and features available with these telephones are designed for easy use in all different telephone handling situations.

The user guide describes the functions and features of the Dialog 4106 Basic and Dialog 4147 Medium as they are programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

Some markets use differing codes for some features. In this guide they are described using the most common code.

The latest version of the user guide can be downloaded from:

http://www.aastra.com

Dialog 4106 Basic/Dialog 4147 Medium4

Welcome

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.

If this publication is made available on Aastra media, Aastra gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.

Aastra is a registered trademark of Aastra Technologies Limited. All other trademarks mentioned herein are the property of their respective owners.

Warranty

AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of Conformity

Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.

Details to be found at:

http://www.aastra.com/sdoc

5Dialog 4106 Basic/Dialog 4147 Medium

Important User Information

Safety instructions

Save these instructions.

Read these safety instructions before use!

Note: When using your telephone or connected

equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury.

• Follow instructions in the equipment's user guide or other documentation.

• Always install equipment in a location and environment for which it is designed.

• For mains powered telephones: Only operate with the mains power voltage indicated. If you are uncertain of the type of power supplied to the building, consult property management or your local power company.

• For mains powered telephones: Avoid placing the telephone's power cable where it can be exposed to mechanical pressure as this may damage the cable. If the power supply cord or plug is damaged, disconnect the product and contact qualified service personnel.

• Headsets used with this equipment must comply with EN/IEC 60950-1 and for Australia AS/NZS 60950: 2000.

• Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance. Unauthorized changes or modifications could void the user's authority to operate the equipment.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool.

• Do not insert any object into equipment slots that is not part of the product or auxiliary product.

• Do not disassemble the product. Contact a qualified service agency when service or repair work is required.

• Do not use a telephone (other than cordless type) during an electrical storm.

Disposal of the product

Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.

Dialog 4106 Basic/Dialog 4147 Medium6

Description

(bottom side)

Dialog 4106 Basic

Description

7Dialog 4106 Basic/Dialog 4147 Medium

Description

1 Programmable keys

Three keys for storing frequently used numbers. You can store one number per key, see section “Dial by a function key” on page 29.

Note: If you unplug the telephone, stored numbers will remain for about 24 hours.

2 Mute / Prog

a. Switch microphone on or off. See section “During Calls” on

page 36.

b. Enter programming mode. See section “Settings” on page 68.

3 Message Waiting key

a. A flashing light indicates a waiting message. See section

“Messages” on page 56.

b. Programmable key to store of one frequently used number. See

section “Dial by a function key” on page 29

4 Last number redial / Pause key

a. Redial last dialed number. See section “Last Number Redial” on

page 23.

b. Insert a pause if you have to wait for dial tone when

programming a number into the memory. See section “Wait for

dial tone” on page 21.

5R-key

Used for example to make an inquiry, to transfer a call or to establish a conference, see section “During Calls” on page 36.

6 Volume control

Adjust the volume.

7 Message Waiting switch

Switch Message Waiting indication on or off. Also used to reverse the polarity in case of crossed line cables. See section “Settings”

on page 68.

8 Loudspeaker (beneath handset)

Dialog 4106 Basic/Dialog 4147 Medium8

9Handset

Supplied with hearing aid feature as standard.

Please note: The handset can attract and trap small metal objects in the earcap region.

10 Designation card

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from:

http://www.aastra.com

For more information, please contact your Aastra Certified Sales Partner.

Description

9Dialog 4106 Basic/Dialog 4147 Medium

Description

(bottom side)

(upper side)

Dialog 4147 Medium

Dialog 4106 Basic/Dialog 4147 Medium10

1 Program

Store frequently used numbers, see section “Speed Dialing” on

page 27.

2 Message Waiting / 2nd

a. A flashing light indicates a waiting message. See section

“Messages” on page 56.

b. Key for access to secondary key functions (these functions are

stated on the second line of the corresponding key).

3 Programmable keys

Eight keys for storing frequently used numbers. You can store two numbers per key, see section “Speed Dialing” on page 27.

4Mute

Switch microphone on or off. See section “During Calls” on

page 36.

5 Loudspeaker on/off / Headset key

a. Switch loudspeaker on or off. See section “During Calls” on

page 36.

b. Activate headset. See section “Headset” on page 73.

6 Last number redial / Pause key

a. Redial last dialed number. See section “Last Number Redial” on

page 23.

b. Insert a pause if you have to wait for dial tone. See section “Wait

for dial tone” on page 21.

Description

7 R-key

Used for example to make an inquiry, to transfer a call or to establish a conference, see section “During Calls” on page 36.

Note: Sometimes it is necessary to change the flash time for the R-key, see section “Flash time” on page 74.

8 Volume control

Adjust the volume.

9 Headset / Loudspeaker switch

a. In headset position, the Loudspeaker key activates a connected

headset. See section “Settings” on page 68.

b. In loudspeaker position, the Loudspeaker key activates the

loudspaker. See section “Settings” on page 68.

10 Prog On/Off switch

Enable or disable the Program key. See section “Settings” on

page 68.

11Dialog 4106 Basic/Dialog 4147 Medium

Description

11 Message Waiting switch

Switch Message Waiting indication on or off. Also used to reverse the polarity in case of crossed line cables. See section “Settings”

on page 68.

12 Data port

Used to connect a modem, PC or other phone equipment.

13 Loudspeaker (beneath handset)

14 Handset

Supplied with hearing aid feature as standard.

Please note: The handset can attract and trap small metal objects in the earcap region.

15 Designation card

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from:

http://www.aastra.com

For more information, please contact your Aastra Certified Sales Partner.

Dialog 4106 Basic/Dialog 4147 Medium12

Tones and signals

The following different tones and signals are sent from the exchange to your phone.

Tone characteristics

The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.

Dial tone

Special dial tone

Ringing tone or queue tone every 4 seconds

Busy tone

Congestion tone

Number unobtainable tone

Description

Call waiting tone

Intrusion tone

Conference tone every 15 seconds (to all parties)

Verification tone

Warning tone, expensive route

13Dialog 4106 Basic/Dialog 4147 Medium

Description

Internal ring signal

External ring signal

Recall signal

(Callback reminder)

Ring signals

Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.

Dialog 4106 Basic/Dialog 4147 Medium14

Free Seating (optional)

The Free Seating feature is used for persons who have an office extension number but no phone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a Free Seating user and working from the office, you logon to any free phone set that will be temporarily assigned with your extension number and your system authorities.

To log on

u Lift the handset.

*11* Dial.

Free Seating (optional)

z* Enter the authorization code and press.

z# Enter your phone number and press.

d Replace the handset to finish the procedure.

The display shows your phone number.

Note: An earlier version of the Free Seating feature uses another procedure: To log on, dial

To log off

* 1 0 * extension No. #.

u Lift the handset.

#11# Dial.

d Replace the handset to finish the procedure.

Note: An earlier version of the Free Seating feature uses another procedure: To log off, dial

# 1 0 #.

15Dialog 4106 Basic/Dialog 4147 Medium

Incoming Calls

A ring signal indicates an incoming internal or external call.

Answer calls

u Lift the handset.

On another extension

You can answer a call to another extension from any phone in your office.

uz Lift the handset and call the ringing extension.

You re c e i v e b u s y t o ne.

8 Press.

Note: France, press

4; Sweden, press 6

Dialog 4106 Basic/Dialog 4147 Medium16

Incoming Calls

Answer a second call

A call waiting tone will inform you, during a conversation, that a second call is waiting. You have two options.

Option 1:

Finish the ongoing call:

d Replace the handset.

The new call will be signalled on your phone.

u Lift the handset to receive the new call.

Option 2:

Ask the party you are speaking with to wait:

¸d Press and replace the handset.

The waiting call will be signalled on your phone.

u Lift the handset to receive the new call.

After finishing the new call:

d Replace the handset.

Your first call will be signalled on your phone.

u Lift the handset to receive the first call again.

Do not disturb, DND

When you activate DND, calls to your extension are not shown. Outgoing calls can be made as usual.

*27# Dial to activate.

Special dial tone.

#27# Dial to deactivate.

d Replace the handset to finish activation/deactivation.

17Dialog 4106 Basic/Dialog 4147 Medium

Incoming Calls

Parallel Ringing

Note: This feature is only available in newer versions of the exchange.

The Parallel Ringing feature makes it possible for an incoming call to ring several phones simultaneously and for the call to be answered on any of the phones. The main advantage of this feature is that you do not risk losing any calls.

The feature requires all the phones involved to be defined in a Parallel Ringing list, which must be configured and initiated by your system administrator. Because only calls to a main extension will be distributed among the phones in the list, this main extension also needs to be defined.

A call to a specific extension will not be distributed to other phones in the list, and will only ring that specific extension's phone.

Parallell Ringing can be temporarily disabled by the phone user using the feature “Internal Follow-me”. See also section “Internal

Follow-me” on page 45.

To disable Parallel Ringing temporarily

u Lift the handset.

*21* z # Dial, enter the extension number and press.

If you want to disable Parallel Ringing for all phones defined in the list, follow the procedure for disabling the feature from the phone with the main extension number and enter the number of the answering position.

If you want to disable Parallel Ringing for one specific phone in the list only, follow the procedure for disabling the feature from this phone and enter its extension number.

Note: U.K., dial

* 2 * Number #.

d Replace the handset.

Dialog 4106 Basic/Dialog 4147 Medium18

To restore Parallel Ringing

u Lift the handset.

#21# Dial.

Incoming Calls

Note: U.K., dial

d Replace the handset.

Notes:

If you want to restore Parallel Ringing for all phones defined in the list, follow the procedure for restoring the feature from the phone with the main extension number and enter the number of the answering position.

If you want to restore Parallel Ringing for one specific phone in the list only, follow the procedure for restoring the feature from this phone and enter its extension number.

# 2 #.

19Dialog 4106 Basic/Dialog 4147 Medium

Outgoing Calls

Make calls

How to make internal and external calls.

u Lift the handset and dial either:

z An extension number to make an internal call.

Or:

0z The digit or digits to get an external line and the external

number.

Note: The digit or digits used for external call access,

depend on the configuration of the system.

d Replace the handset to end the call.

Notes:

You can make your calls more quickly, using Common Speed Dialing numbers and by programming your own Speed Dialing numbers, see section “Speed Dialing” on

page 27.

If you receive a queue tone when dialing the digit or digits to get an external line (if optional feature Least Cost Routing is used in the system), keep waiting.

Once a line becomes free, you will receive a dial tone.

If a warning tone is heard, the selected line is marked “Expensive”.

Dialog 4106 Basic/Dialog 4147 Medium20

Wait for dial tone

Sometimes it is necessary to wait for a new dial tone after dialing the prefix digit when making an external call. In such situations, you must store the pause for a new dial tone into the number:

Manual dial pause control:

You can control the length of a dial pause manually if you store the pause after the fifth digit or later. This feature is very useful, if you are connected to a PBX that requires a new dial tone for extension numbers.

Example:

You want to talk to Steven. Steven’s company has the number 12345678, and his extension is 1234, so the complete number is 12345678-1234. To wait for a new dial tone, you have to store a pause before the extension number.

Outgoing Calls

The phone number is dialed without the extension, in this example

12345678.

Now the extension number is dialed.

21Dialog 4106 Basic/Dialog 4147 Medium

Outgoing Calls

Number presentation restriction

If you do not want your name and number to be displayed to the person you are calling, you can use the following procedure.

Notes:

This feature is only available in newer versions of the exchange, and it might be blocked for use on your extension (preprogrammed by your system administrator).

The number presentation restriction is only valid for the ongoing call, i.e. the procedure has to be repeated the next time you want to use it.

u Lift the handset. *42# Dial and wait for a new dial tone.

z Dial the number.

Your name and number is not indicated on the called person´s display.

Individual External Line

To make a call on a specific external line:

u Lift the handset.

*0* Dial.

z# Dial the individual external line number and press.

z Dial the digit or digits to get an external line and the external

number.

Dialog 4106 Basic/Dialog 4147 Medium22

Last Number Redial

When you initiate a call (internal or external) the phone automatically stores all the dialed digits, irrespective of whether the call was successful or not. Stored numbers can consist of maximum 32 digits.

Note: To redial a number that incorporates a pause for a new dial tone, you must indicate to the telephone where in the number it must pause and wait for the new dial tone. To do this, press the Redial/Pause key at the proper place in the number. See section “Wait for dial tone” on page 21.

u Lift the handset.

Last External Number Redial

When you initiate an external call the system automatically stores all the dialed digits, irrespective of whether the call was successful or not.

Outgoing Calls

u Lift the handset.

*** Press to redial the last dialed external number.

Note: Finland and Sweden, dial

* * 0

23Dialog 4106 Basic/Dialog 4147 Medium

Outgoing Calls

When you receive a busy tone

If you call an extension and receive a busy tone or get no answer or all external lines are busy you can use these methods:

Callback

If a called extension is busy or there is no answer:

6 Press.

It can take several seconds before the procedure is executed.

Note: France, Finland and Sweden, press

d Replace the handset to finish the procedure.

You are called back (recall ring signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled.

u Lift the handset when you are called back.

The system calls the extension.

Note: Callbacks can be activated on several extensions at the same time.

If all external lines are busy (after dialing the digit or digits to get a line):

6 Press.

Note: France, Finland and Sweden, press

z# Dial the external number and press.

d Replace the handset to finish the procedure.

When an external line becomes free, you will be called back (recall ring signal). You have to answer within eight seconds, otherwise the Callback service is cancelled.

u Lift the handset when you are called back.

The system calls the external number.

Note: Only one Callback can be activated on a busy external line.

Dialog 4106 Basic/Dialog 4147 Medium24

Cancel any single Callback

u Lift the handset.

#37* z Dial and enter the extension number.

Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number.

#d Press and replace the handset.

Cancel all Callbacks

u Lift the handset.

#37# Dial.

d Replace the handset.

Activate Call Waiting

If you urgently wish to contact a busy extension or external line, you can notify the extension by a call waiting signal.

Outgoing Calls

5 Press.

Note: France and Finland, press

Keep the handset off hook. When the called extension or the external line becomes free, it will be called automatically.

Notes:

The Call Waiting feature might be blocked for use on your extension (preprogrammed by your system administrator).

If Call Waiting is not allowed you will continue to receive a busy tone.

6; Sweden, press 4

25Dialog 4106 Basic/Dialog 4147 Medium

Outgoing Calls

Intrusion on a busy extension

You can intrude on an ongoing call on a busy extension.

4 Press.

Note: France and Sweden, press

Before the Intrusion is executed, a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Notes:

The warning tone might be disabled for your system.

The Intrusion feature might be blocked for use on your extension (preprogrammed by your system administrator).

If Intrusion is not allowed, you will continue to receive a busy tone.

Intrusion on a busy external line

You can intrude on an ongoing call on a busy external line.

*44* z Dial and enter the individual external line number.

#z Press and dial the digit or digits to get an external line.

Busy tone.

4 Press.

Note: France and Sweden, press

Before the Intrusion is executed, a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Notes:

The warning tone might be disabled for your system.

The Intrusion feature might be blocked for use on your extension (preprogrammed by your system administrator).

If Intrusion is not allowed you will continue to receive a busy tone.

Dialog 4106 Basic/Dialog 4147 Medium26

+ 58 hidden pages

AASTRA 4147 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual