Aastra Telecom 41-001343-02 User Manual

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Aastra 6700i, 6800i, and 9000i Series SIP IP Phones

Administrator Guide

Release 3.3.1 SP3

41-001343-02 REV04 – 05.2014

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Software License Agreement

Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

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Content

Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Chapters and Appendices in this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Chapter 1: Overview

About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

IP Phone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Model 6730i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7

Model 6731i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Model 6735i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Model 6737i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Model 6739i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Model 6753i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Model 6755i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Model 6757i and 6757i CT IP Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Model 6863i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33

Model 6865i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35

Model 6867i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

Model 9143i IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41

Model 9480i and 9480i CT IP Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44

Firmware Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49

Installation Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49

Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49

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Content

Configuration Server Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49

Firmware and Configuration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-50

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-50

Configuration File Precedence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-51

Installing the Firmware/Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-51

Multiple Configuration Server Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-52

Chapter 2: Configuration Interface Methods

About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Configuration Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Configuration Files (Administrator Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Chapter 3: Administrator Options

About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Administrator Level Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

IP Phone UI Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Aastra Web UI Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Configuration File Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Set Phone to Factory Defaults/Erase Local Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Account Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44

Softkeys, Programmable Keys, Expansion Module Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

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Content

Action URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Configuration Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Firmware Update Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

TLS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

802.1x Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

Chapter 4: Configuring Network and Session Initiation Protocol (SIP) Features

About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

. . . . . . . . . . . . . .4-1

Basic Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Advanced Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Global SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Basic SIP Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Advanced SIP Settings (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-69

Real-time Transport Protocol (RTP) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74

RTCP Summary Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84

Autodial Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84

Configuration Server Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87

Configuring the Configuration Server Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87

Chapter 5: Configuring Operational Features

About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Operational Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4

User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4

Administrator Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

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Locking/Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

Defining an Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Configurable Emergency Call Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

User Dial Plan Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Backlight Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Background Image on Idle Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Configurable Home/Idle Screen Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31

Picture ID Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32

Audio DHSG Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

Configurable Bluetooth Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34

Audio Hi-Q on G.722 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Wideband Audio Equalizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Audio Transmit and Receive Gain Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36

Live Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38

Minimum Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49

Locking IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49

Locking/Unlocking the SAVE and DELETE keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51

Local Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52

Suppressing DTMF Playback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55

Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55

Filter Out Incoming DTMF Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57

Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61

XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-62

Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-63

Switch Focus to Ringing Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64

Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65

Call Hold Reminder (on Single Hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-66

Call Hold Reminder Timer & Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-67

Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-68

Goodbye Key Cancels Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69

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Message Waiting Indicator Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71

Customizable Message Waiting Indicator (MWI) Request URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72

DND Key Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73

Call Forward Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75

Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED)

and Emergency Location Identification Number (ELIN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-77

Incoming/Outgoing Intercom with Auto-Answer and Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-79

Group Paging RTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82

Speeddial Key Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-84

Send DTMF for Remapping Conference or Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-86

Ring Tones and Tone Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-87

Ring Tone via Speaker During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-90

No Service Congestion Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91

Priority Alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92

Directed Call Pickup (BLF or XML Call Interception) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-98

Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-104

Shifting of Softkey Positions for Busy States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-113

Option to Remove the “More” Softkey when Not Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-113

Increased Number of Displayed Characters for Softkey Line Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-117

6757i Cordless (CT) Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-118

Press-and-Hold Speeddial Keypad Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-123

6867i Hard Key Reprogramming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-124

Customizing the Key Type List in the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-127

Speeddial Prefixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-128

Enabling/Disabling Ability to Add or Edit a Speeddial Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-128

Busy Lamp Field (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-128

BLF Page Switch Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-132

Configurable Display for Blank BLF/List Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-133

Ring Signal Type for BLF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-133

BLF Subscription Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-137

BLF/Xfer and Speeddial/Xfer Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-138

Speeddial/Conference Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-141

Speeddial/MWI Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-143

Automatic Call Distribution (ACD) (for Sylantro Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-147

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Directed Call Pickup/Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-151

Do Not Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-154

Bridged Line Appearance (BLA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-166

BLA Support for Third-Party Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-171

P-Preferred Identity Header for BLA Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-172

BLA Support for Message Waiting Indicator (MWI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-172

Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-174

Park/Pick Up Static and Programmable Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-177

Enhanced Park/Pickup Configuration Method (BroadSoft BroadWorks) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-185

Last Call Return (lcr) (Sylantro Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-188

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-190

SIP Phone Diversion Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-219

Display Name Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-219

Displaying Call Destination for Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-221

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-221

Customizable Callers List and Services Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-224

Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-225

Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-226

Customizable Directory List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-235

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-235

Visual Indicators for Voicemail on SCA-Configured Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-237

PIN and Authorization Code Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-238

XML Customized Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-239

XML Override for a Locked Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-264

Configurable Indication of Terminated Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-265

Centralized Conferencing (for Sylantro and Broadsoft Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-266

Custom Ad-Hoc Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-269

“SIP Join” Feature for 3-Way Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-269

Conference/Transfer Support for Live Dial Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-270

Authentication Support for HTTP/HTTPS Download Methods,

used with Broadsoft Client Management System (CMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-270

Customizing the Display Columns on the M675i Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-272

Chapter 6: Configuring Advanced Operational Features

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About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Advanced Operational Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

TR-069 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

MAC Address/Line Number in REGISTER Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

SIP Message Sequence for Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

SIP Message Sequence for Semi-Attended Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Update Caller ID During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Boot Sequence Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Auto-discovery Using mDNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9

Single Call Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9

Missed Call Summary Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

As-Feature-Event Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Blacklist Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Whitelist Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Transport Layer Security (TLS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

802.1x Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Symmetric UDP Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25

Symmetric TLS Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25

Removing UserAgent and Server SIP Headers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

GRUU and sip.instance Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Configurable DNS Queries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28

Ignore Out of Sequence Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-29

“Early-Only” Parameter in Replaces Header RFC3891. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30

Switching Between Early Media and Local Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30

Enable Microphone During Early Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30

“Call-Info” Header to 200ok Responses for Shared Call Appearance (SCA) Lines . . . . . . . . . . . . . . . . . . . . . . . . 6-30

Reason Header Field in SIP Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Configurable “Allow” and “Allow-Event” Optional Headers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Configurable SIP P-Asserted Identity (PAI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32

Configurable Route Header in SIP Packet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-33

Configurable Compact SIP Header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-33

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Reject INV or BYE when Unsupported Value in REQUIRE Header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-33

XML URI for Key Press Simulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-34

Domain Name System (DNS) Server Pre-caching Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-36

Configurable Transport Protocol for SIP Services and RTCP Summary Reports . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40

Configurable Alphanumeric Input Order for Username Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40

Active Voice-over-IP (VoIP) Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42

BroadSoft BroadWorks Executive and Assistant Services Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-44

Chapter 7: Encrypted Files on the IP Phone

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Encrypted Files on the IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2

Configuration File Encryption Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2

Procedure to Encrypt Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3

Vendor Configuration File Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4

Chapter 8: Upgrading the Firmware

About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2

Using the “Firmware Update” Page in the Aastra Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2

Using the Restart Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4

Using the Auto-Resync Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Chapter 9: Troubleshooting

About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2

Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2

Module/Debug Level Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2

Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4

WatchDog Task Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6

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Content

Error Messages Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-8

Warning Message Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-9

Configuration and Crash File Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-9

Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Why does my phone display “Application missing”? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Why does my phone display the “No Service” message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Why does my phone display "Bad Encrypted Config"?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13

Why is my phone not receiving the TFTP IP address from the DHCP Server? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13

How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14

How do I set the IP phone to factory default?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-15

How do I erase the phone’s local configuration? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16

How to reset a user’s password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17

How do I lock and unlock the phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-19

Appendix A: Configuration Parameters

About this Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Setting Parameters in Configuration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Operational, Basic, and Advanced Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Simplified IP Phone UI Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

DHCP Option Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Password Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14

Emergency Dial Plan Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15

Emergency Call Behavior Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15

User Dial Plan Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

Aastra Web UI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

Configuration Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Multiple Configuration Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-24

Network Address Translation (NAT) Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25

Rport Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-26

Local SIP UDP/TCP Port Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-26

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Local SIP TLS Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27

SIP STUN Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27

SIP TURN Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28

SIP Keep Alive Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30

HTTPS Client and Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30

HTTPS Server Certificate Validation Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-31

Virtual Local Area Network (VLAN) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-34

RTCP Summary Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-37

Type of Service (ToS)/DSCP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-39

Time and Date Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-40

Time Server Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-45

Custom Time Zone and DST Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-47

Backlight Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-53

Brightness Level Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-54

Background Image on Idle Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-55

Configurable Home/Idle Screen Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-55

Picture ID Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-56

DHSG Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-56

Bluetooth Support Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-57

Wideband Audio Equalizer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-57

Live Dialpad Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-58

SIP Local Dial Plan Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-58

SIP Outbound Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-60

Contact Header Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-60

SIP Basic, Global Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-61

Backup Outbound Proxy (Global Settings) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-68

SIP Basic, Per-Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-69

Backup Outbound Proxy (Per-line Settings). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-77

BLA Support for MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-77

Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-78

Centralized Conferencing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-79

Custom Ad-Hoc Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-80

SIP Join Feature for 3-Way Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-80

Conference/Transfer in Live Dial Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-80

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HTTP/HTTPS Authentication Support for Broadsoft CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-81

Advanced SIP Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-82

Missed Call Summary Subscription Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-87

As-Feature-Event Subscription Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-88

Transport Layer Security (TLS) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-89

802.1x Support Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-94

RTP, Codec, DTMF Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-99

Autodial Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-104

Voicemail Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-105

SCA Voicemail Indicator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-106

Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-107

Customizable Directory List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-109

Callers List Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-109

Customizable Callers List and Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-110

Call Forward Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-110

Call Forward Key Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-111

PIN Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-112

LLDP-MED and ELIN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-112

Missed Calls Indicator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-114

XML Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-114

Action URI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-116

XML SIP Notify Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-119

Polling Action URI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-119

Ring Tone and Tone Set Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-120

Ring Tone Per-Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-121

Ring Tone via Speaker During Active Calls Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-121

No Service Congestion Tone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-122

Status Code on Ignoring Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-122

Switch Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-122

Call Hold Reminder Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-123

Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-124

Goodbye Key Cancels Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-125

Stuttered Dial Tone Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-125

Message Waiting Indicator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-126

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Message Waiting Indicator Request URI Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-126

DND Key Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-127

Priority Alert Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-127

Bellcore Cadence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-131

SIP Diversion Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-132

Display Name Customization Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-133

Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-134

Language Pack Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-136

Suppress DTMF Playback Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-143

Display DTMF Digits Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-143

Filter Out Incoming DTMF Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-144

Intercom, Auto-Answer, and Barge In Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-144

Enable Microphone During Early Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-147

Group Paging RTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-147

Audio Transmit and Receive Gain Adjustment Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-148

Disable User Login to Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-149

Minimum Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-150

Terminated Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-150

Directed Call Pickup (BLF or XML Call Interception) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-150

ACD Auto-Available Timer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-151

Mapping Key Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-152

Send DTMF for Remapping Conference or Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-153

Park and Pickup Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-154

Softkey/Programmable Key/Keypad Key/Feature Key/Expansion Module Key/ Hard Key Parameters

Softkey Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-158

Shifting of Softkey Positions for Busy States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-164

Option to Remove the “More” Softkey when Not Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-164

Increase of Displayed Characters for Softkey Line Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-165

Programmable Key Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-166

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-156

Top Softkey Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-170

Press-and-Hold Speeddial Keypad Key Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-174

Handset Feature Key Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-175

Expansion Module Key Settings for M670i , M675i, and M680i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-177

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Content

Hard Key Settings for 6867i. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-182

Customizing the Key Type List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-185

Locking Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-187

Locking the SAVE and DELETE Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-190

Enabling/Disabling Ability to Add/Edit Speeddial Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-192

BLF List URI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-192

BLF Page Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-192

Configurable Display for Blank BLF/List Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-193

Ring Splash Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-193

Customizing M675i Expansion Module Column Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-204

Expansion Module 1 through 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-204

Advanced Operational Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-205

Blind Transfer Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-205

Semi-Attended Transfer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-205

Update Caller ID Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-205

Boot Sequence Recovery Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-206

Single Call Restriction Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-206

Blacklist Duration Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-207

Whitelist Proxy Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-207

XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-207

Options Key Redirection Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-209

Off-Hook and XML Application Interaction Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-209

XML Override for a Locked Phone Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-209

Symmetric UDP Signaling Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-210

Symmetric TLS Signaling Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-210

User-Agent Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-210

GRUU and sip.instance Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-211

DNS Query Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-211

Ignore Out of Order SIP Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-212

Optional “Allow” and “Allow-Event” Headers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-212

P-Asserted Identity (PAI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-212

Route Header in SIP Packet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-213

Compact SIP Header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-213

Rejection of INV or BYE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-213

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Content

Configuration Encryption Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-214

DNS Host File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-214

DNS Server Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-214

SIP Services/RTCP Summary Reports Transport Protocol Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-216

Alphanumeric Input Order for Username Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-217

Active VoIP Recording Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-218

BroadSoft BroadWorks Executive and Assistant Services Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-219

Troubleshooting Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-221

Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-221

WatchDog Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-224

Crash File Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-224

Appendix B: Configuring the IP Phone at the Asterisk IP PBX

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

About this Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

IP Phone at the Asterisk IP PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-2

Appendix C: Sample Configuration Files

About this Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Sample Configuration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

6757i Sample Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

6757i CT Sample Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9

6753i Sample Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Appendix D: Sample BLF Softkey Settings

About this Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Sample BLF Softkey Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2

Asterisk/sipXecs BLF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2

BroadSoft BroadWorks BLF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3

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Appendix E:

Content

Sample Multiple Proxy Server Configuration

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E-1

About this Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E-1

Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E-1

Multiple Proxy Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E-2

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-1

Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-1

Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-2

Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-3

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

Third-Party Copyright Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright-1

Expat XML Parser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright-1

M5T SIP Stack - M5T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright-1

MD5 RSA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright-1

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright-2

libSRTP (SRTP) - Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright-4

Wind River Systems - VxWorks software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright-5

UPnP - Intel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright-5

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Page 18

Preface

This SIP IP Phone Administrator Guide provides information on the basic network setup, operation, and maintenance of the Aastra 6700i (6730i, 6731i, 6735i, 6737i, 6753i, 6755i, 6757i, and 6757i CT), 6800i (6863i, 6865i, and 6867i), and 9000i (9143i, 9480i, 9480i CT) Series SIP IP Phones. It also includes details on the funtionality and configuration of the IP phones.

Notes:

• Features, characteristics, requirements, and configuration that are specific to a particular IP phone model are indi-

cated where required in this guide.

• This guide will be updated periodically with new and/or updated information. For details on what features have been added or updated, please refer to the Aastra <Model/Series-Specific> SIP IP Phone Release Notes.

Audience

This guide is for network administrators, system administrators, developers and partners who need to understand how to operate and maintain the IP phone on a SIP network. It also provides some user-specific information.

This guide contains information that is at a technical level, more suitable for system or network administrators. Prior knowledge of IP Telephony concepts is recommended.

Documentation

The IP phone documentation suite consists of the following:

• Aastra <Model-Specific> SIP IP Phone Installation Guide – contains installation and set-up instructions, information

on general features and functions, and basic options list customization. Included with the phone.

• Aastra Models 6700i, 6800i, and 9000i Series SIP IP Phone Administrator Guide – explains how to set the phone up

on the network, as well as advanced configuration instructions for the SIP IP phone. This guide contains information that is at a technical level more suitable for a system or network administrator.

• Aastra <Model-Specific> SIP IP Phone User Guides – explains the most commonly used features and functions for an

end user.

• Aastra <Model/Series-Specific> SIP IP Phone Release Notes – provides new features and documents issues resolved

for the SIP IP phones.

This Administrator Guide complements the Aastra <Model-Specific> Installation Guide, the Aastra <Model-Specific> SIP IP Phone User Guides, and the Aastra <Model/Series-Specific> SIP IP Phone Release Notes.

xviii 41-001343-02 REV04 – 05.2014

Page 19

Chapters and Appendices in this Guide

This guide contains the following chapters and appendices:

For Go to

An overview of the IP Phones and the IP Phone firmware installation information Chapter 1

IP Phone interface methods Chapter 2

Administrator options information Chapter 3

Configuring the Network and Global SIP Features on the IP Phone Chapter 4

Configuring operational information on the IP Phones Chapter 5

Configuring advanced operational information on the IP Phones Chapter 6

Encryption information Chapter 7

Firmware upgrade information Chapter 8

Troubleshooting solutions Chapter 9

Configuration parameters Appendix A

Configuring the IP Phones at the Asterisk PBX Appendix B

Sample configuration files Appendix C

Sample BLF softkey settings Appendix D

Sample multiple proxy server configuration Appendix E

Preface

41-001343-02 REV04 – 05.2014 xix

Page 20

Chapter 1 Overview

About this Chapter

This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation.

Topics

This chapter covers the following topics:

To pi c Page

IP Phone Models page1-2

Optional Accessories page1-4

Model 6730i IP Phone page1-7

Model 6731i IP Phone page1-10

Model 6735i IP Phone page1-13

Model 6737i IP Phone page1-16

Model 6739i IP Phone page1-28

Model 6753i IP Phone page1-22

Model 6755i IP Phone page1-25

Model 6757i and 6757i CT IP Phones page1-28

Model 6863i IP Phone page1-33

Model 6865i IP Phone page1-35

Model 6867i IP Phone page1-38

Model 9143i IP Phone page1-41

Model 9480i and 9480i CT IP Phones page1-44

Firmware Installation Information page1-49

Installation Considerations page1-49

Installation Requirements page1-49

Configuration Server Requirement page1-49

Firmware and Configuration Files page1-50

Configuration File Precedence page1-51

Installing the Firmware/Configuration Files page1-51

Multiple Configuration Server Support page1-52

1-1 41-001343-02 REV04 – 05.2014

Page 21

IP Phone Models

6730i

6739i

6755i

6757i

6757i CT

6753i

6731i

6735i

6737i

IP Phone Models

Description

All Aastra SIP IP Phone Models communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone.

All phone models support the Session Initiation Protocol (SIP). The 9480i CT and 6757i CT offers the base phone along with a cordless extension.

References

For more information about the features and installation requirements, see the SIP IP Phone Installation Guide for your specific model.

The following illustrations show the types of IP Phone Models.

41-001343-02 REV04 – 05.2014 1-2

Page 22

IP Phone Models

6865i

6867i

6863i

9480i

9480i CT

9143i

Hold

Redial

Goodbye

Options

Directory

Save

Conf

Delete

Xfer

Mute

Hold

Redial

Good

bye

Options

Xfer

Conf

9480i CT

Icom

Services

Options

Xfer

Conf

9480i

Icom

Services

1-3 41-001343-02 REV04 – 05.2014

Page 23

Optional Accessories

6700i Wall Mount Kit

Power Adapter

M670i Expansion Module for 6735i, 6737i, 6739i, 6753i, 6755i,

M675i Expansion Module for 6735i, 6737i, 6739i, 6755i, 6757i,

6757i, and 6757i CT

and 6757i CT

6700 Series

The following are optional accessories specifically for the 6700i Series IP Phones.

The following are optional accessories specifically for the 6731i, 6735i, 6737i, and 6739i IP Phones.

IP Phone Models

The following are optional accessories specifically for the 6735i, 6737i, 6739i, 6753i, 6755i, 6757i, and 6757i CT IP Phones.

The M670i module adds 36 additional softkeys to the IP phone models 6735i, 6737i, 6739i, 6753i, 6755i, 6757i, and 6757i CT. The M670i provides paper labels for each softkey. Up to 3 modules can be daisy-chained to provide up to 108 additional softkeys for the phone when powered via the 48V AC adapter.

The M675i module adds 60 additional softkeys to the IP phone models 6735i, 6737i, 6739i, 6755i, 6757i, and 6757i CT (using the 3 function keys on the bottom right of the unit). The M675i module provides an LCD screen for displaying softkey labels. Up to 3 modules can be daisy-chained to provide up to 180 additional softkeys for the phone when powered via the 48V AC adapter.

Refer to the table below for additional daisy-chaining information.

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Page 24

IP Phone Models

M670i/M675i Expansion Modules Daisy-Chaining Support

IP Phone Model

6730i 0 N/A No PoE Support

6731i 0 0 Class 1 (<3.84W)

6735i 3 1 Class 2 (< 6.49W)

6737i 3 1 Class 2 (< 6.49W)

6739i 3 0 Class 0 (< 12.94W)

6753i 3 3 Class 0 (< 12.94W)

6755i 3 3 Class 0 (< 12.94W)

6757i 3 3 Class 0 (< 12.94W)

6757i CT 3 3 Class 0 (< 12.94W)

Maximum Number of Diasy-Chained Modules When Powered Via 48V AC Adapter

Note:

Daisy-chaining M670i modules with M675i modules is supported for all IP phone models except the 6753i (the 6753i only supports the M670i expansion module).

Reference

For more information about installing the 6700i Wall Mount Kit and setting up and using the expansion modules, see the 6700i Wall Mount Kit Installation Guide, your <Model-Specific> Installation Guide, as well as your <Model-Specific> IP Phone User Guide.

Maximum Number of Diasy-Chained Modules When Powered Via PoE

PoE Class

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Page 25

6800i Series

6800i Wall Mount Kit

Power Adapter

M680i Expansion Module

The following are optional accessories specifically for the 6800i Series IP Phones.

The following are optional accessories specifically for the 6865i and 6867i IP Phones.

IP Phone Models

The M680i module adds 16 additional softkeys to the 6865i and 6867i IP phones and provides paper labels for each softkey. Up to 3 modules can be daisy-chained to provide up to 48 additional softkeys for the phone. No separate power adaptor is required as the M680i is powered by the respective IP phone.

M680i Expansion Modules Daisy-Chaining Support

IP Phone Model

6865i 3 3 Class 2 (< 6.49W)

6867i 3 3 Class 2 (< 6.49W) without modules.

Maximum Number of Diasy-Chained Modules When Powered Via 48V AC Adapter

Maximum Number of Diasy-Chained Modules When Powered Via PoE

PoE Class

Dynamically switches to Class 3 (< 12.95W) when modules are attached.

M680i Software Upgrades

The M680i does not require a separate firmware package. M680i software is embedded within the respective phone’s firmware package.

When the M680i is connected and is powered up, the LED corresponding to the second button on the module will turn solid red and the module will check to see if an upgrade is required. If it does not have the latest software, the module will upgrade itself using the phone’s embedded firmware. This process will take approximately 10 seconds, in which case the LED corresponding to the second button on the M680i will stay solid red for the duration. If the upgrade is successful, the LED will turn green. If the LED stays solid and red for longer than 10 seconds, the upgrade may have failed. In such scenarios, unplug and reattach the power source from the phone to attempt the upgrade again.

As software upgrades are performed one at a time, each additional M680i connected increases the approximate upgrade time by 10 seconds (e.g. three connected M680i expansion modules will take approximately 30 seconds to upgrade).

Reference

For more information about installing the 6800i Wall Mount Kit and setting up and using the M680i expansion module, see the 6800i Wall Mount Kit Installation Guide, the M680i Expansion Module Installation Guide, M680i Expansion

Module Quick Start Guide, your <Model-Specific> Installation Guide, as well as your <Model-Specific> IP Phone User Guide.

41-001343-02 REV04 – 05.2014 1-6

Page 26

IP Phone Models

6730i with Symbol or Text Keys

Model 6730i IP Phone

This section provides brief information about the Model 6730i IP Phone. It includes a list of features and describes the hard keys on the 6730i. The 6730i is available with a symbol keypad or a text keypad.

6730i Phone Features (Symbol and Text)

• 3-line LCD screen

• 8 programmable top keys

• Press-and-hold speed dial key configuration feature

• Supports up to 6 call lines with LEDs

• Full-duplex speakerphone for handsfree calls

• Headset mode support (via handset jack)

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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Page 27

6730i Symbol and Text Key Descriptions*

Redial

Goodbye

Speaker

OptionsOptions

Conf

Symbol Keys Tex t Keys Key Description

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the

Hold

light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number.

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Volume control key - Adjusts the volume for the handset, ringer, and handsfree speaker.

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on

the LCD display (if there is more than 1 line of status/text messages). These keys also let you scroll through menu selections, such as the Options List, and scroll through a remote number that is displayed on the phone. Users can press the scrolling DOWN navigation key to view the rest of the phone number content.

IP Phone Models

Callers

Transfer

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option.

When you are editing entries on the display, pressing the LEFT arrow key works as a backspace instead of a moving cursor. the LEFT arrow key erases the digit/character at the cursor location including the dot/decimal. The RIGHT arrow key sets the option.

Speaker key - Transfers the active call to the speaker, allowing handsfree use of the phone. Switched between headset and speaker depending on audio mode setting.

Options key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings.

Callers List key - Accesses the last 200 calls received.

Conference key - Begins a conference call with the active call.

Transfer key - Transfers the active call to another number.

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Page 28

IP Phone Models

Line 1Line 1

Line 2Line 2

1 2 3 4

5 6 7

Symbol Keys Tex t Keys Key Description

Line/Call Appearance keys - Connect you to a line or call. The Aastra 6730i IP phone supports 2 line keys,

each with LED indicator lights. Additional lines (up to 6 in total) can be added to the programmable keys.

Programmable keys - 8 Top Keys - all 8 keys are programmable. Keys 5 and 6 are designated as the SAVE and DELETE keys, respectively. These keys must be made configura-

ble by the System Administrator before they can be changed.

The following are the default functions for the programmable keys on the 6730i IP phone:

1 - None 2 - None 3 - None 4 - None 5 - SAVE - Allows you to save numbers (preconfigured) and/or names to the Directory. Using this key, you

enter the number, name, and line (or speed dial key) to record in the Directory List. 6 - DELETE - Allows you to delete entries (preconfigured) from the Directory List and Callers List. (Must enter

the Directory or Callers list and select an entry, then press twice to delete entry).

7 - DIRECTORY - Displays up to 200 names (preconfigured) and phone numbers (stored in alphabetical order) 8 - SERVICES - Accesses enhanced features (preconfigured) and services through the Services menu.

Note:

For more information about configuring the programmable keys 1 through 8 to perform specific functions, see Chapter 5, “Configuring Operational Features” the section, “Softkeys/Programmable Keys/Feature

Keys/Expansion Module Keys” on page5-104.

*See the Aastra Model 6730i IP Phone User Guide for more information about each of these keys.

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Page 29

IP Phone Models

6731i with Symbol or Text Keys

Model 6731i IP Phone

This section provides brief information about the Model 6731i IP Phone. It includes a list of features and describes the hard keys on the 6731i. The 6731i is available with a symbol keypad or a text keypad.

6731i Phone Features (Symbol and Text)

• 3-line LCD screen

• 8 programmable top keys

• Press-and-hold speed dial key configuration feature

• Supports up to 6 call lines with LEDs

• Full-duplex speakerphone for handsfree calls

• Headset mode support (via handset jack)

• Built-in two-port, 10/100 Ethernet ports - lets you share a connection with your computer

• Inline power support (based on 802.3af standard) which eliminates power adapters

• AC power adapter (optional equipment - not included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

41-001343-02 REV04 – 05.2014 1-10

Page 30

IP Phone Models

Hold

Redial

Goodbye

Speaker

Options

Callers

Conf

Transfer

6731i Symbol and Text Key Descriptions*

Symbol Keys Tex t Keys Key Description

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the

light that is flashing.

Redial key - Re dia ls up to 1 00 pr evi ousl y di aled num bers . Pressing the Redial key twice redials the last dialed

Redial

number.

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Volume control key - Adjusts the volume for the handset, ringer, and handsfree speaker.

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on

Options

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option.

Speaker key - Transfers the active call to the speaker, allowing handsfree use of the phone. Switched between headset and speaker depending on audio mode setting.

Options key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings.

Callers List key - Accesses the last 200 calls received.

Conference key - Begins a conference call with the active call.

Transfer key - Transfers the active call to another number.

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Page 31

Symbol Keys Tex t Keys Key Description

Line 1Line 1

Line 2Line 2

1 2 3 4

5 6 7

Line/Call Appearance keys - Connect you to a line or call. The Aastra 6731i IP phone supports 2 line keys, each with LED indicator lights. Additional lines (up to 6 in total) can be added to the programmable keys.

Programmable keys - 8 Top Keys - all 8 keys are programmable. Keys 5 and 6 are designated as the SAVE and DELETE keys, respectively. These keys must be made configura-

ble by the System Administrator before they can be changed.

The following are the default functions for the programmable keys on the 6731i IP phone:

1 - None 2 - None 3 - None 4 - None 5 - SAVE - Allows you to save numbers (preconfigured) and/or names to the Directory. Using this key, you

enter the number, name, and line (or speed dial key) to record in the Directory List. 6 - DELETE - Allows you to delete entries (preconfigured) from the Directory List and Callers List. (Must enter

the Directory or Callers list and select an entry, then press twice to delete entry). 7 - DIRECTORY - Displays up to 200 names (preconfigured) and phone numbers (stored in alphabetical

order) 8 - SERVICES - Accesses enhanced features (preconfigured) and services through the Services menu.

IP Phone Models

Note:

Keys/Expansion Module Keys” on page5-104.

*See the Aastra Model 6731i IP Phone User Guide for more information about each of these keys.

41-001343-02 REV04 – 05.2014 1-12

Page 32

IP Phone Models

6735i with Symbol or Text Keys

Model 6735i IP Phone

This section provides brief information about the Model 6735i IP Phone. It includes a list of features, and describes the hard keys, default programmable keys, and default softkeys on the 6735i. The 6735i is available with a symbol keypad or a text keypad.

6735i Phone Features (Symbol and Text)

• 8-line graphical LCD screen (144 x 75 pixels) with white backlight

• 12 programmable keys – 6 programmable hard keys on the top

– 6 programmable state-based softkeys on the bottom

• 4 call appearance lines with LEDs

• Press-and-Hold speed dial key configuration feature

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100/1000 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

1-13 41-001343-02 REV04 – 05.2014

Page 33

6735i Symbol and Text Key Descriptions*

Goodbye

OptionsOptions

Hold

Redial

L1L1

L2L2

L3L3

L4L4

Line 1

Line 2

Line 3

Line 4

Mute

Symbol Keys Tex t Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without

saving changes.

Options key - Accesses options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administratoronly options.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volu me con trol key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

IP Phone Models

Line 4

Line 3

Line 2

Line 1

Speaker/ Headset

Line/Call Appearance key - Connects you to a line or call. The Aastra 6735i IP phone supports up to 4 line keys.

Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These keys also let you scroll through menu selections, such as the Options List, and scroll through a remote number that is displayed on the phone. Users can press the scrolling DOWN navigation key to view the rest of the phone number content.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

41-001343-02 REV04 – 05.2014 1-14

Page 34

IP Phone Models

Symbol Keys Tex t Keys Key Description

Programmable keys - 6 Top keys: programmable hard keys (up to 6 programmable functions)

By default, the top keys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions.

The following are the default functions for the programmable keys on the 6735i IP phone:

1 - SERVICES -Accesses enhanced features and services such as XML applications and voicemail, provided by third parties.

2 - DIRECTORY- Displays up to 200 names and phone numbers (stored in alphabetical order). 3 - CALLERS LIST - Accesses the last 200 calls received. 4 - ICOM - Accesses another extension on the network. 5 - None 6 - None

Note:

For more information about configuring the programmable keys 1 through 6 to perform specific functions, see Chapter 5, “Configuring Operational Features” the section, “Softkeys/Programmable Keys/Feature

Keys/Expansion Module Keys” on page5-104.

Softkeys - 6 Bottom keys: programmable state-based softkeys (up to 20 programmable functions).

By default, the bottom softkeys 2 through 6 have no assigned functions. You can configure all 6 bottom softkeys to perform specific functions on the 6735i IP phone. However, after you lift the handset, there are specific static softkeys that display that cannot be changed. These are as follows:

1 - DIAL - Allows you to dial out on the phone. 2 - CONF - Begins a conference call with the active phone. 3 - XFER - Transfers the active call to another number.

Note:

For more information about configuring softkeys 1 through 6 to perform specific functions, see Chapter 5,

“Configuring Operational Features” the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page5-104.

*See the Aastra Model 6735i IP Phone User Guide for more information about each of these keys.

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Page 35

IP Phone Models

6737i with Symbol or Text Keys

Model 6737i IP Phone

This section provides brief information about the 6737i IP Phone. It includes a list of features, and describes the hard keys and default softkeys on the 6737i. The 6737i is available with a symbol keypad or a text keypad.

6737i Phone Features (Symbol and Text)

• 11-line graphical LCD screen (144 x 128 pixels) with white backlight

• 12 multi-functional softkeys – 6 Top Keys: programmable static softkeys – 6 Bottom Keys: programmable state-based softkeys

• 4 call appearance lines with LEDs

• Press-and-Hold speed dial key configuration feature

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100/1000 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

41-001343-02 REV04 – 05.2014 1-16

Page 36

IP Phone Models

Goodbye

OptionsOptions

Hold

Redial

L1L1

L2L2

L3L3

L4L4

Line 1

Line 2

Line 3

Line 4

Speaker/ Headset

Mute

6737i Symbol and Text Key Descriptions*

Symbol Keys Text Ke ys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without

saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volu me control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Line 4

Line 3

Line 2

Line 1

Line/Call Appearance key - Connects you to a line or call. The Aastra 6737i IP phone supports up to 4 line keys.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

1-17 41-001343-02 REV04 – 05.2014

Page 37

Symbol Keys Te xt Ke ys Key Description

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on

Softkeys - 12 softkeys on the 6737i IP Phone.

• 6 Top Keys: programmable static softkeys (up to 10 programmable functions)

• 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions)

By default, the top softkeys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions.

The following are the default functions for the top softkeys on the 6737i IP phone:

1 - SERVICES - Accesses enhanced features and services such as XML applications and voicemail, provided by third parties.

2 - DIRECTORY - Displays up to 200 names and phone numbers (stored in alphabetical order). 3 - CALLERS LIST - Accesses the last 200 calls received. 4 - ICOM - Accesses another extension on the network. 5 - None 6 - None 7 - None

IP Phone Models

By default, the bottom softkeys 8 through 12 have no assigned functions. You can configure all 6 bottom softkeys to perform specific functions on the 6737i IP phone. However, after you lift the handset, there are specific static softkeys that display that cannot be changed. These are as follows:

7- DIAL - Allows you to dial out on the phone. 8- CONF - Begins a conference call with the active phone. 9- XFER - Transfers the active call to another number.

Note:

For more information about programming the softkeys to perform specific functions, see Chapter 5, “Config-

uring Operational Features” the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page5-104.

*See the Aastra Model 6737i IP Phone User Guide for more information about each of these keys.

41-001343-02 REV04 – 05.2014 1-18

Page 38

IP Phone Models

6739i with Symbol or Text Keys

Model 6739i IP Phone

This section provides brief information about the Model 6391i IP Phone. It includes a list of features and describes the hard keys on the 6739i. The 6739i is available with a symbol keypad or a text keypad.

6739i Phone Features (Symbol and Text)

• Large 5.7” full VGA (640x480) color touch screen display and backlight

• Advanced and expandable Executive Level SIP Phone

• Intuitive graphical user interface and navigation menus

• Two built-in 10/100/1000 Gigabit Ethernet switch ports - lets you share a connection with your computer.

• Inline power support (based on 802.3af Power-over-Ethernet (PoE) standard) which eliminates power adapters

• Built-in Bluetooth technology for headset support

• Existing 675xi Expansion Module support

• USB port support (for future use)

• Aastra Hi-Q Audio™ Technology

• Full-duplex speakerphone for handsfree calls

• Additional headset connection options: modular RJ jack, built-in EHS/DHSG port (refer to the IP Phone 6739i Installa-

tion Guide for information on installing a DHSG headset on your phone.)

• Up to 9 lines with 3 call appearance lines with multi-proxy support

• Up to 55 programmable softkeys

• Picture ID feature (during calls and in the Directory, Callers List, and Redial List)

• XML support for productivity-enhancing applications

• AC power adapter (sold separately)

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IP Phone Models

Options

Callers

Directory

Services

Conf

Transfer

Hold

Redial

GoodbyeGoodbye

Messages

6739i Symbol and Text Key Descriptions*

The following table identifies the keys on the key panel of your 6739i IP phone that you can use for handling calls. Your phone may contain symbol keys or text keys, depending on which Model 6739i phone you purchased.

Symbol Keys Text K eys Key Description

Options Key - Accesses options to customize your phone. Your System Administrator may have already cus-

Options

Callers

Directory

Services

Conf

tomized some of your settings. Check with your System Administrator before changing the administratoronly options.

Callers List Key - Accesses a list of calls received by the phone.

Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).

Services Key - Accesses enhanced features and services set up by your System Administrator.

Conference Key - Begins a conference call with the active call.

Transfer

Hold

Messages

Transfer Key - Transfers the active call to another number.

Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the

light that is flashing or press the Hold key again.

Redial Key - Redials previously dialed numbers. Also accesses a Redial List of up to 100 stored numbers that called your phone.

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List.

Messages Key - Accesses your phone’s voice mailbox to retrieve and listen to stored messages.

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Page 40

IP Phone Models

Line 1

Line 2

Line 3

Speaker/Speaker/ HeadsetHeadset

MuteMute

Symbol Keys Text Key s Key Description

Line/Call Appearance Keys - Connect you to a line or call. The Aastra 6739i IP phone supports 3 line call

Line 3

Line 2

Line 1

appearance keys.

Speakerphone/Headset Key - Activates handsfree for mak ing and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Volume Control Key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the

microphone is on mute).

*See the Aastra Model 6739i IP Phone User Guide for more information about each of these keys.

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Page 41

IP Phone Models

6753i with Symbol or Text Keys

Model 6753i IP Phone

This section provides brief information about the Model 6753i IP Phone. It includes a list of features, and describes the hard keys and default programmable keys on the 6753i. The 6753i is available with a symbol keypad or a text keypad.

6753i Phone Features (Symbol and Text)

• 3-line LCD screen

• 6 programmable top keys

• 3 call appearance lines with LEDs

• Press-and-Hold speed dial key configuration feature

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in two-port, 10/100 Ethernet ports - lets you share a connection with your computer

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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Page 42

IP Phone Models

Goodbye

OptionsOptions

Hold

L1L1

L2L2

L3L3

Line 1

Line 2

Line 3

Mute

6753i Symbol and Text Key Descriptions*

Symbol Keys Tex t Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without

saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Re dial s up to 10 0 pre vious ly di aled numbers . Pressing the Redial key twice simultaneously redi-

Redial

als the last dialed number.

Volu me con trol key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Line 3

Line 2

Line 1

Speaker

Line/Call Appearance key - Connects you to a line or call. The Aastra 6753i IP phone supports up to 3 line keys.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

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Symbol Keys Tex t Ke ys Key Description

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages

on the LCD display (if there is more than 1 line of status/text messages). These keys also let you scroll through menu selections, such as the Options List, and scroll through a remote number that is displayed on the phone. Users can press the scrolling DOWN navigation key to view the rest of the phone number content.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option.

Programmable keys - 6 Top Keys - all 6 keys are programmable. Keys 1 and 2 are designated as the SAVE and DELETE keys, respectively. These keys are locked but can be

unlocked and made configurable if required by the System Administrator.

The following are the default functions for the programmable keys on the 6753i IP phone:

1 - SAVE - Allows you to save numbers and/or names to theDirectory. Using this key, you enter the number, name, and line (or speed dial key) to record in the Directory List.

2 - DELETE - Allows you to delete a single entry or all entries fromthe Directory List and Callers List. 3 - DIRECTORY - Displays up to 200 names and phone numbers (stored in alphabetical order). 4 - CALLERS LIST - Accesses the last 200 calls received. 5 - TRANSFER - Transfers the active call to another number. 6 - CONFERENCE - Begins a conference call with the active call.

IP Phone Models

Notes:

• For more information about programming the SAVE and DELETE keys, see “Locking/Unlocking the SAVE

and DELETE keys” on page5-51.

• For more information about configuring keys 1 through 6 to perform specific functions, see Chapter 5,

“Configuring Operational Features” the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page5-104.

*See the Aastra Model 6753i IP Phone User Guide for more information about each of these keys.

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Page 44

IP Phone Models

6755i with Symbol or Text Keys

Model 6755i IP Phone

This section provides brief information about the Model 6755i IP Phone. It includes a list of features, and describes the hard keys, default programmable keys, and default softkeys on the 6755i. The 6755i is available with a symbol keypad or a text keypad.

6755i Phone Features (Symbol and Text)

• 8-line graphical LCD screen (144 x 75 pixels) with white backlight

• 12 programmable keys – 6 programmable hard keys on the top

– 6 programmable state-based softkeys on the bottom

• 4 call appearance lines with LEDs

• Press-and-Hold speed dial key configuration feature

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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6755i Symbol and Text Key Descriptions*

Goodbye

OptionsOptions

Hold

Redial

Line 1Line 1

Line 2Line 2

Line 3Line 3

Line 4Line 4

Mute

Symbol Keys Tex t Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, with-

out saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

IP Phone Models

Speaker/ Headset

Line/Call Appearance key - Connects you to a line or call. The Aastra 6755i IP phone supports up to 4 line keys.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

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Page 46

IP Phone Models

Symbol Keys Tex t Ke ys Key Description

Programmable keys - 6 Top keys: programmable hard keys (up to 6 programmable functions)

The following are the default functions for the programmable keys on the 6755i IP phone:

1 - SERVICES - Accesses enhanced features and services such as XML applications and voicemail, provided by third parties.

2 - DIRECTORY - Displays up to 200 names and phone numbers (stored in alphabetical order). 3 - CALLERS LIST - Accesses the last 200 calls received. 4 - ICOM - Accesses another extension on the network. 5 - None 6 - None

Note:

ture Keys/Expansion Module Keys” on “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys”.

Softkeys - 6 Bottom keys: programmable state-based softkeys (up to 20 programmable functions).

By default, the bottom softkeys 2 through 6 have no assigned functions. You can configure all 6 bottom softkeys to perform specific functions on the 6755i IP phone. However, after you lift the handset, there are specific static softkeys that display that cannot be changed. These are as follows:

1 - DIAL - Allows you to dial out on the phone. 2 - CONF - Begins a conference call with the active phone. 3 - XFER - Transfers the active call to another number.

Note:

For more information about configuring softkeys 1 through 6 to perform specific functions, see Chapter 5,

“Configuring Operational Features” the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page5-104.

*See the Aastra Model 6755i IP Phone User Guide for more information about each of these keys.

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Page 47

IP Phone Models

6757i with Symbol or Text Keys 6757i CTwith Symbol or Text Keys

Model 6757i and 6757i CT IP Phones

This section provides brief information about the 6757i IP Phone. It includes a list of features, and describes the hard keys and default softkeys on the 6757i. The 6757i is available with a symbol keypad or a text keypad.

6757i and 6757i CT Phone Features (Symbol and Text)

• 11-line graphical LCD screen (144 x 128 pixels) with white backlight

• 12 multi-functional softkeys – 6 Top Keys: programmable static softkeys – 6 Bottom Keys: programmable state-based softkeys

• 4 call appearance lines with LEDs

• Press-and-Hold speed dial key configuration feature

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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Page 48

IP Phone Models

Goodbye

OptionsOptions

Hold

Redial

L1L1

L2L2

L3L3

L4L4

Line 1

Line 2

Line 3

Line 4

Speaker/ Headset

Mute

6757i and 6757i CT Symbol and Text Key Descriptions*

Symbol Keys Tex t Ke ys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, with-

out saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Line 4

Line 3

Line 2

Line 1

Line/Call Appearance key - C onne cts you t o a l ine o r ca ll. T he A astr a 67 57i I P ph one s upp ort s up t o 4 l ine keys.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

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Symbol Keys Tex t Keys Key Description

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages

Softkeys - 12 softkeys on the 6757i IP Phone.

• 6 Top Keys: programmable static softkeys (up to 10 programmable functions)

• 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions)

The following are the default functions for the top softkeys on the 6757i IP phone:

1 - SERVICES - Accesses enhanced features and services such as XML applications and voicemail, provided by third parties.

2 - DIRECTORY - Displays up to 200 names and phone numbers (stored in alphabetical order). 3 - CALLERS LIST - Accesses the last 200 calls received. 4 - ICOM - Accesses another extension on the network. 5 - None 6 - None 7 - None

IP Phone Models

By default, the bottom softkeys 8 through 12 have no assigned functions. You can configure all 6 bottom softkeys to perform specific functions on the 6757i IP phone. However, after you lift the handset, there are specific static softkeys that display that cannot be changed. These are as follows:

7- DIAL - Allows you to dial out on the phone. 8- CONF - Begins a conference call with the active phone. 9- XFERT - ransfers the active call to another number.

Note:

For more information about programming the softkeys to perform specific functions, see Chapter 5, “Con-

figuring Operational Features” the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page5-104.

*See the Aastra Model 6757i or 6757i CT IP Phone User Guide for more information about each of these keys.

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Page 50

IP Phone Models

4 5

5 11 12

13 15

14 16

6757i CT Cordless Handset Features

• 5-line backlit display screen

• 2 multi-functional softkeys

• Programmable function key supports up to 14 functions

• Vibration Alerter

• Headset Jack

• Desk charging stand

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6757i CT Cordless Handset Key Descriptions

Function # Function Description

1 Receiver

2 Volume key

During Ringing: Adjusts ringer volume During a call: Adjusts receiver volume During text mode (not in a call): Moves cursor right/left

3 Display

4 Features ƒ Key List

Access key to the programmed Feature Key List Scrolls up when in the various lists Adds a space during editing

5 Softkeys

Activates feature or option shown on the display above the keys

6 Call key

Used to obtain dial tone Also used as a Hold key

7 Dial Pad

8 Mute Key

When used, prevents the caller from hearing you

9 Headset Jack

10 Status Light

11 Release key

To end calls and go on hook Exits Menu and the various lists

12 Menu Key

Access key to the different Options Scrolls down when in the various lists Used as Backspace during editing

13 Redial Key

Displays the last 10 numbers dialed

14 Charging Jack

15 Charging Contacts

16 Microphone

IP Phone Models

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Page 52

IP Phone Models

Model 6863i IP Phone

This section provides brief information about the Model 6863i IP Phone. It includes a list of features and describes the hard keys on the 6863i.

6863i Phone Features

• LCD screen

• Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer

• 3 programmable keys

• Press-and-hold speeddial key configuration feature

• Supports up to 2 call lines with LEDs

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

• AC power adapter (sold separately)

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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Page 53

6863i Key Description

Key Description

Navigation/Select Keys - Pr ess ing the UP a nd DOW N ke ys l ets you vie w di ffe ren t st atu s an d te xt m es sag es o n th e LCD di spl ay

(if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Pressing the LEFT and RIGHT keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT key erases the character on the left; pressing the RIGHT key sets the option. Alternatively, pressing the center Select key sets the option as well on specific screens.

Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options.

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6730i supports two line keys, each with LED indicator

lights.

IP Phone Models

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Volume Co ntrol s - Adjusts the volume for the handset, ringer, and handsfree speaker.

Speaker Key - Transfers the active call to the speaker, allowing handsfree use of the phone.

Programmable Keys - When programmed, allows you to easily perform up to 3 specific functions (e.g. Services, Directory,

Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications). The programmable keys are pre-configured as (from top to bottom) Callers, Redial, and Transfer keys.

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Page 54

IP Phone Models

Model 6865i IP Phone

This section provides brief information about the Model 6865i IP Phone. It includes a list of features and describes the hard keys on the 6865i.

6865i Phone Features

• LCD screen with backlight

• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer

• 8 programmable top keys

• Press-and-hold speeddial key configuration feature

• Supports up to 9 call lines with LEDs

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

• Headset mode support

• AC power adapter (sold separately)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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Page 55

6865i Key Description

Key Description

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Navigation/Select Keys - Pr ess ing the UP a nd DOW N ke ys l ets you vie w di ffe ren t st atu s an d te xt m es sag es o n th e LCD di spl ay

(if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Transfer Key - Transfers the active call to another number.

Conference Key - Begins a conference call with the active call.

IP Phone Models

Volume Co ntrol s - Adjusts the volume for the handset, ringer, and handsfree speaker.

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on

mute).

Callers List Key - Accesses a list of the last 200 calls received.

Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed

number.

Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6730i IP Phone supports two line keys, each with LED indicator lights.

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Page 56

IP Phone Models

Key Description

Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.

Programmable Keys - When programmed, allows you to easily perform up to 8 specific functions (e.g. Services, Directory,

Callers List, Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications).

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Page 57

IP Phone Models

Model 6867i IP Phone

This section provides brief information about the Model 6867i IP Phone. It includes a list of features and describes the hard keys on the 6867i.

6867i Phone Features

• 3.5” QVGA color TFT LCD with backlight

• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer

• USB 2.0 port (100mA maximum)

• 6 programmable and 4 context-sensitive softkeys

• Press-and-hold speeddial key configuration feature

• Supports up to 9 call lines with LEDs

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

• Headset mode support

• AC power adapter (sold separately)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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Page 58

IP Phone Models

6867i Key Description

Key Description

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving

changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Volu me Controls - Adjusts the volume for the handset, ringer, and handsfree speaker.

Callers List Key - Accesses a list of the last 200 calls received.

Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed

number.

Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6730i IP Phone supports two line keys, each with LED indicator lights.

Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.

Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).

Navigation/Select Keys - Multi-directional navigation keys allow you to navigate through the phone’s user interface.

Pressing the center Select key selects/sets options and performs various actions (such as dialing out when in the Directory, Callers, and Redial Lists).

Transfer Key - Transfers the active call to another number.

Conference Key - Begins a conference call with the active call.

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Key Description

Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed infor-

mation about the selected contact.

Left Softkeys - 6 programable keys that allow you to easily perform up to 20 specific functions and access enhanced services provided by third parties (e.g. XML applications).

Bottom Softkeys - 4 programmable keys that support up to 18 functions. These keys also act as state-based keys allowing you to easily perform context-senstive functions during specific states (i.e. when the phone is an idle, connected, incoming, outgoing, or busy state).

IP Phone Models

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Page 60

IP Phone Models

Xfer

Conf

Options

Save

Delete

Directory

Mute

ABC DEF

GHI JKL MNO

PQRS

TUV

WXYZ

362

798

Model 9143i IP Phone

This section provides brief information about the Model 9143i IP Phone. It includes a list of features and describes the hard keys on the 9143i.

9143i Phone Features

• 3-line LCD screen

• 3 call appearance lines with LEDs

• 7 programmable keys

• Press-and-Hold speed dial key configuration feature

• Full-duplex speakerphone for handsfree calls

• Supports up to 9 call lines

• Headset support (modular connector)

• Built-in two-port, 10/100 Ethernet ports - lets you share a connection with your computer

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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Page 61

9143i Symbol and Text Key Descriptions*

Callers

Conference

Conf

Transfer

Xfer

Redial

Line 2

Line 3

Line 1

Tex t Keys Symbol Keys Key Description

Navigation Keys - Pressing the UP and DOWN arrow keys lets you view different status and text

messages on the LCD display (if there is more than 1 line of status/text messages). These keys also let you scroll through menu selections, such as the Options List, and scroll through a remote number that is displayed on the phone. Users can press the scrolling DOWN navigation key to view the rest of the phone number content.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option.

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Hold Key - P laces an ac tive call o n hol d. To re triev e a he ld cal l, pr ess th e cal l app earan ce ke y bes ide the light that is flashing.

Volume Control Key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

IP Phone Models

Callers List Key - Allows you to access the Callers List that stores up to 200 of the last calls received.

Conference Key - Allows you to begin a conference call(s) with the active call.

Transfer Key - Allows you to perform blind or consultative transfer of an active call to another

number. In blind transfer, you transfer the call without waiting for the far end to answer. In consultative transfer, you wait for the far end to answer before transferring the call.

Redial Key - Redials a previously dialed number. The Redial key stores up to 100 previously dialed numbers you can select from. Pressing the Redial key twice simultaneously redials the last dialed number.

Line/Call Appearance Key - Connects you to a line or call. The Aastra 9143i IP Phone supports up to 3 line keys.

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IP Phone Models

Options

Directory

Save

Delete

Mute

Tex t Ke ys Symbol Keys Key Description

Speaker / Headset

Handsfree Key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Options Key - Accesses options to customize your phone. Specific options are available to your System Administrator only and are password protected. Contact your System Administrator for more information about Administrator options.

Directory Key - Accesses the Directory on the phone. The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 9143i Directory by adding them manually, or by saving the number and name from other lists stored on your phone. Each entry can contain a maximum of 16 letters and

numbers.

Save Key - Allows you to save entries when storing numbers and names in Directory. Also allows you to save Option settings when using the programmable keys.

Delete Key - Allows you to remove entries from the Redial, Directory, or Callers Lists.

Programmable Keys - Allows you to use the feature configured for that key. You can program up

to 7 keys with a specific function.

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

*See the Aastra Model 9143i IP Phone User Guide for more information about each of these keys.

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IP Phone Models

35i

onf Serviviceses

er Icomom

ABC

DEF

GHI

JKL

MNO

PQR S

TUV

WXYZYZ

362

7 98

oodby e

Optio ns

Hold R

edial

35i

onf Serviviceses

er Icomom

ABC

DEF

GHI

JKL

MNO

PQR S

TUV

WXYZYZ

362

7 98

oodby e

Optio ns

Hold R

edial

9480i

9480i CT

Model 9480i and 9480i CT IP Phones

This section provides brief information about the Models 9480i and 9480i CT IP Phones. It includes a list of features and describes the hard keys on these models.

ood

Hold

edial

Options

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

onf

35i

ood

Hold

edial

Options

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

onf

35i

9480i and 9480i CT Phone Features

• 5-line graphical LCD screen with large backlit display

• 6 multi-functional, state-based softkeys

• Press-and-Hold speed dial key configuration feature

• 4 call appearance lines with LEDs

• Supports up to 9 call lines

• Speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

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IP Phone Models

Goodoodbye

Options

Hold

edial

L1L1

L2L2

L3L3

L4L4

Xferer

Conf

9480i and 9480i CT Key Descriptions*

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without

saving changes.

Options

Hold

RRedial

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volu me control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the

audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Line/Call Appearance key - C onne cts you t o a li ne o r cal l. Th e Aa stra 948 0i a nd 94 80i C T IP p hon es su ppo rt u p to 4 line keys.

Transfer key - Transfers an active call to another number.

Conference key - Begins a conference call with the active call.

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Keys Key Description

Icomom

SSeerrvivicces

Icom key - Begins an intercom call to a remote extension and answers incoming intercom calls. The 9480i and 9480i CT IP Phones also have default softkey 4 configured as Icom.

Services key - Displays a list of Se rvices avail able to your phone, if sp ecific services have been configured. The available Aastra services include Directory & Callers Log. The 9480i and 9480i CT IP Phones also have default softkey 1 configured as Services.

Note:

Availability of the services feature is dependant on your phone system and/or service provider.

Softkeys - 6 state-based softkeys on the 9480i and 9480i CT IP Phones.

When you pick up the handset, the following displays on key 1: Dial - After entering a phone number from the keypad, you can press the Dial softkey to immediately dial the

number.

Note:

For more information about configuring softkeys 1 through 6 to perform specific functions, see Chapter 5,

“Configuring Operational Features” the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page5-104.

*See the Aastra 9480i and 9480i CT User Guides for more information about each of these keys.

IP Phone Models

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IP Phone Models

4 5

5 11 12

13 15

14 16

9480i CT Cordless Handset Features

• 5-line backlit display screen

• 2 multi-functional softkeys

• Programmable function key supports up to 14 functions

• Vibration Alerter

• Headset Jack

• Desk charging stand

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9480i CT Cordless Handset Key Descriptions*

Function # Function Description

1 Receiver

2 Volume key

During Ringing: Adjusts ringer volume During a call: Adjusts receiver volume During text mode (not in a call): Moves cursor right/left

3 Display

4 Features ƒ Key List

Access key to the programmed Feature Key List Scrolls up when in the various lists Adds a space during editing

5 Softkeys

Activates feature or option shown on the display above the keys

6 Call key

Used to obtain dial tone Also used as a Hold key

7 Dial Pad

8 Mute Key

When used, prevents the caller from hearing you

9 Headset Jack

10 Status Light

11 Release key

To end calls and go on hook Exits Menu and the various lists

12 Menu Key

Access key to the different Options Scrolls down when in the various lists Used as Backspace during editing

13 Redial Key

Displays the last 10 numbers dialed

14 Charging Jack

15 Charging Contacts

16 Microphone

IP Phone Models

*See the Aastra Model 9480i CT IP Phone User Guide for more information about each of these keys.

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Firmware Installation Information

Description

The firmware setup and installation for the IP phone can be done using any of the following:

• Phone User Interface via the keypad (Phone UI)

• Aastra Web-based user interface (Aastra Web UI)

When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version automatically, or you may need to download it manually.

Installation Considerations

The following considerations must be made before connecting the IP phone to the network:

• If you are planning on using dynamic IP addresses, make sure a DHCP server is enabled and running on your network.

• If you are not planning on using dynamic IP addresses, see Chapter 4, the section, “Configuring Network Settings

Manually” on page4-18 for manually setting up an IP address.

To install the IP phone hardware and cabling, refer to the <Model-Specific> SIP IP Phone Installation Guide.

Installation Requirements

The following are general requirements for setting up and using your SIP IP phone:

• SIP-based IP PBX system or network installed and running with a SIP account created for the IP phone

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,

or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS)

• Ethernet/Fast Ethernet LAN (10/100 Mb) (Gigabit Ethernet LAN [1000 Mbps] recommended for Gigabit Ethernet com-

pliant phones)

• Category 5/5e straight through cabling (Category 6 straight-through cabling recommended for Gigabit Ethernet com-

pliant phones)

• Power source – For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from

the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet [PoE])

– For Ethernet networks that DO NOT supply power to the phone:

Use the respective power adaptor to connect from the DC power port on the phone to a power source or Use a PoE power injector or a PoE switch

Configuration Server Requirement

A basic requirement for setting up the IP phone is to have a configuration server. The configuration server allows you to:

• Store the firmware images that you need to download to your IP phone

• Stores configuration files for the IP phone

Reference

To set the protocol for your configuration server, see Chapter 4, “Configuring Network and Session Initiation Protocol

(SIP) Features”, the section, “Configuring the Configuration Server Protocol” on page4-87.

To update the firmware on your phone, see Chapter 8, “Upgrading the Firmware”.

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Firmware and Configuration Files

Description

By default on startup, the phone downloads its firmware and configuration files from the configuration server you have set; or you can manually download the firmware from the configuration server. The phone supports TFTP, FTP, HTTP and HTTPS configuration servers.

Note:

Automatic download is dependant on your configuration server setup. For more information about manual and automatic download of firmware, see Chapter 8, “Upgrading the Firmware.” For more information on changing the down- load protocol on your phone, see Chapter 4, the section, “Configuring the Configuration Server Protocol” on page4-87.

The IP Phone firmware file (.st) include all the necessary files you need for your phone. The firmware consists of the following file:

• <phone model>.st - This file contains information about the specific IP Phone model and contains the language packs

to load to the phone.

The configuration files consist of three files called:

• aastra.cfg - This file contains configuration information about the IP Phone.

• <model>.cfg (for example, 6757i.cfg) - This file contains model specific information, where “model” should be the same

string that is used for the model name (e.g. 6730i.cfg, 6731i.cfg, 6735i.cfg, 6737i.cfg, 6739i.cfg, 6753i.cfg, 6755i.cfg, 6757i.cfg, 6757iCT.cfg, 6863i.cfg, 6865i.cfg, 6867i.cfg, 9143i.cfg, 9480i.cfg, 9480iCT.cfg).

• <MAC>.cfg (for example, 00085D1610DE.cfg) - This file contains configuration information about the IP Phone.

The following table provides the files that the phone requests from the configuration server during bootup of the phone:

IP Phone Model Associated Firmware Configuration Files Language Files

9143i 9143i.st aastra.cfg

9480i 9480i.st

9480i CT 9480iCT.st

6730i 6730i.st

6731i 6731i.st

6735i 6735i.st

6737i 6737i.st

6739i 6739i.st

6753i 53i.st

6755i 55i.st

6757i 57i.st

6757i CT 57iCT.st

6863i 6863i.st

6865i 6865i.st

6867i 6867i.st

<model>.cfg (for example, 6757i.cfg)

<MAC>.cfg (for example, 00085D1610DE.cfg)

lang_cs.txt (Czech - UTF-8) lang_cs_op.txt (Czech - ASCII) lang_ct.txt (Catalan) lang_ct_va.txt (Valencian) lang_cy.txt (Welsh) lang_de.txt (German) lang_da.txt (Danish) lang_es.txt (Spanish) lang_es_mx.txt (Mexican Spanish) lang_fi.txt (Finnish) lang_fr.txt (French) lang_fr_ca.txt (Canadian French) lang_it.txt (Italian) lang_nl.txt (Dutch) lang_nl_nl.txt (Dutch - Netherlands) lang_no.txt (Norwegian) lang_pl.txt (Polish - ASCII) lang_pl_pl.txt (Polish - UTF-8) lang_pt.txt (Portuguese) lang_pt_br.txt (Brazillian Portuguese) lang_ro.txt (Romanian) lang_ru.txt (Russian) lang_sk.txt (Slovak - UTF-8) lang_sk_op.txt (Slovak - ASCII) lang_sv.txt(Swedish) lang_tr.txt (Turkish)

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Firmware and Configuration Files

Reference

For more information about loading language files and using the various languages on the IP phone, see Chapter 5, the section, “Language” on page5-38.

Configuration File Precedence

Aastra IP phones can accept three sources of configuration data:

• The server configuration most recently downloaded/cached from the configuration server files, aas-

tra.cfg/<model>.cfg/<mac>.cfg (or the aastra.tuz/<model>.tuz/<mac>.tuz encrypted equivalents)

• Local configuration changes stored on the phone that were entered using either the IP phone UI or the Aastra Web UI

If the same parameter appears more than once in the above configuration files, the last parameter/value read will be used (i.e., the following precedence rules will apply):

• Settings in the <model>.cfg file can overwrite aastra.cfg settings

• Settings in the <mac>.cfg file can overwrite <model>.cfg settings

In the event of conflicting values set by the different methods, values are applied in the following sequence:

1. Default values hard-coded in the phone software

2. Values downloaded from the configuration server

3. Values stored locally on the phone

The last values to be applied to the phone configuration are the values that take effect. For example, if a parameter’s value is set in the local configuration (via Aastra Web UI or IP phone UI) and the same value

was also set differently in one of the aastra.cfg/<model>.cfg/<mac>.cfg files on the configuration server, the local configuration value is the value that takes effect because that is the last value applied to the configuration.

Installing the Firmware/Configuration Files

The following procedure describes how to install the firmware and configuration files.

1. If DHCP is disabled, manually enter the configuration server’s IP address. For details on manually setting DHCP, see Chapter 4, the section

2. Copy the firmware file <phone model>.st to the root directory of the configuration server. The IP phone accepts the new firmware file only

3. Copy the Aastra configuration files (aastra.cfg, <model>.cfg, and <mac>.cfg) to the root directory of the configuration server.

4. Note:

“DHCP” on page4-3.

if it is different from the firmware currently loaded on the IP phone.

Note:

The <phone model> attribute is the IP phone model (i.e., 9143i.st, 9480i.st, 9480iCT.st, 6730i.st, 6731i.st, 6735i.st, 6737i.st, 6739i.st, 51i.st, 53i.st, 55i.st, 57i.st, 57iCT.st).

Note:

The <mac> attribute represents the actual MAC address of your phone (i.e. 00085D030996.cfg). The <model> represents a specific model of phone. (i.e.,6757i.cfg).

Restart the IP phone as described in Chapter 3, “Restarting Your Phone” on page3-11.

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Firmware and Configuration Files

Multiple Configuration Server Support

An Administrator has the option of specifying whether the phones get their firmware file, directory files, language packs, TLS certificate files, 802.1x certificate files, and HTTPS files from the original configuration server or from another server in the network. This feature allows you to specify the URL of other servers from which the phone can get this information.

Firmware Files and Multiple Configuration Servers

The firmware file for the phones can be downloaded from the original configuration server or from another server specified by a URL. You can specify a valid full or partial URL (server IP address) from which the phones get the firmware using a new parameter called, “firmware server” in the configuration files. If a full URL is specified for this parameter, the phones in the network get the security.tuz, aastra.cfg, <model>.cfg, and <mac>.cfg files from the original configuration server, and the firmware files from the server specified in the URL.

When the “firmware server” parameter specifies a partial URL path, the configuration server that is linked to the partial path is used to load the firmware. For example,

firmware server: /path

When there is no “firmware server” parameter (or if it is empty), the original configuration server is used to load the firmware.

Note:

The default method for the download of all files and firmware to the phones is from the original configuration server. The Administrator must specify a correct full or partial server URL for the phones to get their firmware information from that server. If the URL is incorrect, no firmware download occurs to the phones from the specified server.

Examples

To download all configuration and firmware files from the original configuration server:

firmware server:

Leaving this parameter blank downloads all configuration and firmware files from the original configuration server. To download all firmware files from another specified server:

firmware server: tftp://10.30.102.158/test1

The above example uses TFTP to download all firmware files that exist in the “test1” directory on the specified server, to the phone

Note:

Specifying the download of a “.st” file is not supported. For example, the following filename should NEVER be entered as a value string for the “firmware server” parameter:

To download a partial from another specified server:

firmware server: /path

The above example uses the configuration server that is linked to the partial path to load the firmware.

firmware server: tftp://10.30.102.158/test1/57i.st

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Firmware and Configuration Files

Specifying a Server to Download Firmware Files

You can use the following parameter to specify a server other than the original configuration server from which the phones get their firmware:

• firmware server

Configuration Files

For the specific parameter(s) you can set in the configuration files, see Appendix A, the section, “Multiple Configuration

Server Settings”

Directory Files, Language Packs, TLS Certificates, 802.1x Certificates, HTTPS Files and Multiple Configuration Servers

The directory files, language packs, TLS certificate files, 802.1x certificate files, and HTTPS files can also be downloaded to the phone from a server other than the configuration server. For each of these types of files, you can specify a URL (server IP address) from which the phone gets these files. You can use existing parameters on the phone to specify the URL. For applicable parameters, see “Specifying a Server Using Existing Parameters on the IP Phones” on page1-54.

The following table specifies the files that the original configuration server downloads, and the files that another server can download to the phone.

on page A-24.

Files always downloaded from original configuration server are, by order:

security.tuz aastra.cfg/aastra.tuz <model>.cfg/<model>.tuz <mac>.cfg/<mac>.tuz

All files that can be downloaded from original configuration server OR another specified server are, by order:

Directory Files

• directory 1

• directory 2

Language Pack Files

• language 1

• language 2

• language 3

• language 4

Transport Layer Security (TLS) Certificate Files

• sips root and intermediate certificates

• sips local certificate

• sips private key

• sips trusted certificates

802.1x Security Authentication Certificate Files

• 802.1x root and intermediate certificates:

• 802.1x local certificate:

• 802.1x trusted certificates

HTTPS Files

• https user certificates

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Firmware and Configuration Files

Specifying a Server Using Existing Parameters on the IP Phones

The following table provides the parameters on the phone that you can use to download directory files, language packs, TLS certificates, 802.1x certificates, and HTTPS files from the original configuration server OR from another server in the network.

Type o f File Parameters that support the Multiple Configuration Server feature are:

Directory Files directory 1:

Language Pack Files language 1:

Transport Layer Security (TLS) Certificate Files sips root and intermediate certificates:

802.1x Security Authentication Certificate Files 802.1x root and intermediate certificates:

HTTPS Files https user certificates

directory 2:

language 2: language 3: language 4:

Valid files names you can specify for languages are: lang_cs.txt (Czech - UTF8) lang_cs_op.txt (Czech - ASCII) lang_ct.txt (Catalan) lang_ct_va.txt (Valencian) lang_cy.txt (Welsh) lang_de.txt (German) lang_da.txt (Danish) lang_es.txt (Spanish) lang_es_mx.txt (Mexican Spanish) lang_fi.txt (Finnish) lang_fr.txt (French) lang_fr_ca.txt (Canadian French) lang_it.txt (Italian) lang_nl.txt (Dutch) lang_nl_nl.txt (Dutch - Netherlands) lang_no.txt (Norwegian) lang_pl.txt (Polish - ASCII) lang_pl_pl.txt (Polish - UTF8) lang_pt.txt (Portuguese) lang_pt_br.txt (Brazillian Portuguese) lang_ro.txt (Romanian) lang_ru.txt (Russian) lang_sk.txt (Slovak - UTF8) lang_sk_op.txt (Slovak - ASCII) lang_sv.txt(Swedish) lang_tr.txt (Turkish)

sips local certificate: sips private key: sips trusted certificates:

802.1x local certificate:

802.1x trusted certificates:

Reference

For more information on each of these parameters, refer to AppendixA, “Configuration Parameters.”

Examples

Phone Directory Files

The following example downloads no directory:

directory 1:

The following example downloads a company directory from the original configuration server:

directory 1:companylist.csv

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Firmware and Configuration Files

The following example downloads a company directory file from the specified server in the “path” directory:

directory 1: tftp://10.30.102.158/path/companylist.csv

Note:

To download a specific file, the string value MUST HAVE A FILENAME at the end of the string. For example:

directory 1: tftp://10.30.102.158/path/companylist.csv

where “path” is the directory and “companylist.csv” is the filename. If you do not specify a filename, the download fails.

Language Pack Files

The following example downloads no language pack file:

language 1:

The following example downloads the German language pack to the phones from the original configuration server:

language 1: lang_de.txt

The following example uses FTP to download the firmware file “lang_de.txt” (German language pack) from the “path” directory on server 1.2.3.4 using port 50:

language 1:ftp://admin:admin!@1.2.3.4:50/path/lang_de.txt

Transport Layer Security (TLS) Certificate Files

The following example downloads no local certificate file:

sips local certificate:

The following example downloads the local certificate file from the original configuration server.

sips local certificate: phonesLocalCert.pem

The following example uses FTP to download the firmware file “phonesLocalCert.pem” (local certificate file) from the “path” directory on server 1.2.3.4 using port 50.

sips local certificate:ftp://admin:admin!@1.2.3.4:50/path/phonesLocalCert.pem

802.1x Security Authentication Certificate Files

The following example downloads no 802.1x local certificate file:

802.1x local certificate:

The following example downloads the 802.1x local certificate for the phone from the original configuration server.

802.1x local certificate: 8021xlocalCert.pem

The following example uses FTP to download the firmware file “8021xlocalCert.pem” (802.1x local certificate file) from the “path” directory on server 1.2.3.4 using port 50.

802.1x local certificate:ftp://admin:admin!@1.2.3.4:50/path/8021xlocalCert.pem

HTTPS User Certificate Files

The following example downloads no HTTPS user certificate files:

https user certificates:

The following example downloads the HTTPS user certificates for the phone from the original configuration server.

https user certificates: trustedCerts.pem

The following example uses FTP to download the firmware file “user.crt.pem” (https user certificate file) from the “test1” directory on server 12.43.33.234 using port 50.

https user certificates: ftp://test:password@12.43.33.234:50/test1/user.crt.pem

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Chapter 2 Configuration Interface Methods

About this Chapter

This chapter describes the methods you, as an Administrator, can use to configure the IP phones.

Note:

Features, characteristics, requirements, and configuration that are specific to a particular phone model are indicated where required in this guide.

To pi c s

This chapter covers the following topics:

To pi c Page

Configuration Methods page2-2

IP Phone UI page2-2

Aastra Web UI page2-6

Configuration Files (Administrator Only) page2-14

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Configuration Methods

Description

You can use the following to setup and configure the IP phone:

• IP phone UI

• Aastra Web UI

• Configuration files

Note:

Not all parameters are available from all three methods. For more information about configuring the phone, see Chap-

ter 4, Chapter 5, and Chapter 6.

The following paragraphs describe each method of configuring the IP Phone.

IP Phone UI

The IP Phone User Interface (UI) provides an easy way to access features and functions for using and configuring the IP phone. Access to specific features and functions are restricted to the Administrator. A User can configure a subset of these features and functions. Users of the IP phones should see their <Model-Specific> IP Phone User Guide for available features and functions.

Reference

Refer to Chapter 1, the section “IP Phone Models” on page1-2 for keys specific to your phone model. For more information about using the hard keys on each phone, see Chapter 5, the section, “Locking IP Phone Keys” on

page5-49.

For more information about the softkeys/programmable keys, see Chapter 5, the section, “Softkeys/Programmable

Keys/Feature Keys/Expansion Module Keys” on page5-104.

Options Key

The Options key allows you to access the "Options List" on the IP phone. Accessible options in this list are for both User and Administrator use. The Administrator must enter a password for administrator options.

Note:

An Administrator can apply a simplified options menu to the IP phones. An Administrator can also enable and disable the use of an Administrator password protection in the IP phone UI. These features are configurable using the configuration files only. For more information about these features, see Chapter 3, the section, “Simplified IP Phone UI

Options Menu” on page page3-4, and Chapter 5, the section, “Administrator Passwords” on page5-7.

This document describes the administrator options only. For a description of the user options in the "Options List", see your <Model-Specific> IP Phone User Guide.

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The following illustrations indicate the location of the Options Key on each phone model.

9480i/9480i CT

9480i CT Handset

4 5

8 15 9

5 11 12

13 15 14

Options Key

9143i

9480i

Conf Services

Xfer Icom

ABC DEF

GHI JKL MNO

PQRS

TUV

WXYZ

362

798

Goodbye

Options

Hold Redial

Options

Directory

Save

Delete

Conf

Xfer

ABC DEF

14362

GHI JKL MNO

PQRS

798

TUV

WXYZ

Mute

Configuration Methods

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Configuration Methods

6753i

6755i

6757i/6757i CT

4 5

8 15 9

5 11 12

13 15 14

Options Key

6730i

6731i

6739i

6757i CT Handset

6735i

6737i

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Configuration Methods

6865i

6867i

6863i

Options Key

oodbye

Using the Options Key

1. Press the Options key on the phone to enter the Options List.

3. On 3-line LCD phones:

4. On 3-line LCD phones:

5. Press the Done softkey at any time to save the changes and exit the current option.

From the CT handsets:

Use the

5 and2 to scroll through the list of options.

To select an option, press the Enter softkey, the button (if applicable), or select the number on the keypad that corresponds to the option in the Option List.

On 8 and 11-line LCD phones: To select an option, press the Select softkey, press

Use the Set softkey after making a change to an option, to save the change.

On 8 and 11-line LCD phones: Use the Change softkey to change a selected option.

Press the Cancel softkey, press

Press the

Use the scroll keys

To select and change an option, press the Press

Â key to enter the Options List when the phone is not in use.

Â and Ï to scroll the options.

y when done.

3, press , or press any time to exit without saving changes.

4, or select the number on the keypad that corresponds to the option in the Option List.

ood

r keys.

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Configuration Methods

Using the Options Key on the 6739i

2. Press an option button to display a list of additional options.

3. Press a button to display the values for a selection or to display additional options.

4. Press a value to set the option on your phone.

Press the key on the phone to enter the Options List. A list of buttons display.

Press the to return to the previous screen.

Press the button or the button at any time to return to the idle screen.

Using the Options Key on the 6867i

Press the key on the phone to enter the Options List.

3and 4 to scroll through the list of options.

Use the

To select an option, press the button or Select softkey.

Change your desired settings and use the button or Save softkey to apply and save your changes.

Press the key or the key at any time to return to the idle screen.

Aastra Web UI

An administrator can setup and configure the IP phone using the Aastra Web UI. The Aastra Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape.

Note:

An Administrator can enable or disable the Aastra Web UI for a single phone or all phones in a network. For more information about enabling/disabling the Aastra Web UI, see “Enabling/Disabling the Aastra Web UI” on page2-14.

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Configuration Methods

HTTP/HTTPS Support

The Aastra Web UI supports both Hypertext Transfer Protocol (HTTP) and Hypertext Transfer Protocol over Secure Socket Layer (HTTPS) client and server protocols.

HTTP is the set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) over the Internet. When you open your Web browser, you are indirectly making use of HTTP. HTTP is an application protocol that runs on top of the TCP/IP suite of protocols (the foundation protocols for the Internet).

HTTPS is a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web server. HTTPS uses Secure Socket Layer (SSL) or Transport Layer Security (TLS) as a sublayer under its regular HTTP application layering. SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. It uses a 40-bit key size for the RC4 stream encryption algorithm, which is considered an adequate degree of encryption for commercial exchange. TLS is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. TLS is the successor to SSL.

Note:

HTTPS uses port 443 instead of HTTP port 80 in its interactions with the TCP/IP lower layer. Both the HTTP and HTTPS port numbers are configurable using the configuration files, the IP Phone UI, the Aastra Web UI and DHCP Option 66. For more information about configuring these ports, see Chapter 4, the section, “Configuring the Configuration Server

Protocol” on page4-87.

HTTP/HTTPS Client and Server Support

The Aastra IP phones allow for HTTP request processing and associated data transfers to perform over a secure connection (HTTPS). The IP phones support the following:

• Transfer of firmware images, configuration files, script files, and web page content over a secure connection.

• Web browser phone configuration over a secure connection

• TLS 1.0or SSL 3.0 methods for both client and server

HTTPS Client

When an HTTPS client opens and closes its TCP socket, the SSL software respectively handshakes upon opening and disconnects upon closing from the HTTPS server. The main HTTPS client functions are:

• Downloading of configuration files and firmware images

• Downloading of script files based on an “HTTPS://” URL supplied by a softkey definition

HTTPS Server

The HTTPS server provides HTTP functionality over secure connections. It coexists with the HTTP server but has its own set of tasks. The main HTTPS server functions are:

• Delivery of web page content to a browser client over a secure connection

• Execution of HTTP GET and POST requests received over a secure connection

Non-Blocking HTTP Connections

The IP Phones support a non-blocking HTTP connection feature. This feature allows the user to continue using the phone when there is a delay during an HTTP connection while the phone is waiting for the HTTP server to respond. This feature also allows a user to abort the connection and perform other operations on the phone (which will abort the HTTP connection automatically). A user can also abort the HTTP loading by pressing the GOODBYE key while the phone is displaying

“Loading Page.......”.

Note:

This feature impacts only the HTTP calls triggered by a phone key (softkey or programmable key); the HTTP calls performed by action URIs are still blocking.

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Authentication Support for HTTP/HTTPS Download Methods for Broadsoft Client Management System (CMS)

The IP Phones have authentication support as referenced in RFC 2617 when using HTTP or HTTPS as download protocols. If a 5i Series phone is challenged by an HTTP or HTTPS server when the server attempts to download the aastra.cfg file, the phone automatically sends "aastra" as the default Username and Password back to the server. For more information about this feature, see Chapter 5, the section, “Authentication Support for HTTP/HTTPS Download Methods, used

with Broadsoft Client Management System (CMS)” on page5-272.

Using HTTPS via the Aastra Web UI

HTTPS is enabled by default on the IP phones. When you open a browser window and enter an IP address or host name for a phone using HTTP, a server redirection occurs which automatically converts an HTTP connection to an HTTPS connection. After the redirection, a “Security Alert” certificate window displays alerting the user that information exchanged with the phone cannot be viewed or changed by others. Accepting the certificate then forwards you to the phone’s Web UI.

Notes:

• The private key and certificate generate outside the phone and embed in the phone firmware for use by the HTTPS

server during the SSL handshake.

• Using the configuration files, the IP phone UI, or the Aastra Web UI, you can configure the following regarding HTTPS:

- Specify HTTPS security client method to use (TLS 1.0 or SSL 3.0)

- Enable or disable HTTP to HTTPS server redirect function

- HTTPS server blocking of XML HTTP POSTS to the phone

Reference

For more information on configuring the HTTPS protocol, see Chapter 4, the sections:

• “Configuring the Configuration Server Protocol” on page4-87

• “HTTPS Client/Server Configuration” on page4-33

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Accessing the Aastra Web UI

IP address or host name

Use the following procedure to access the Aastra Web UI.

Configuration Methods

1. Open your web browser and enter the phone’s IP address or host name into the address field.

The following is an example of the Login screen that displays.

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2. Enter your username and password and click OK.

Note:

For an administrator, the default username is “admin” and the password is “22222”. For a user, the default username is “user” and the password field is left blank.

The IP phones accept numeric passwords only.

The Status window displays for the IP phone you are accessing. The following illustration is an example of a Status screen for the 6867i IP

phone

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

Depending on the model phone you are accessing, the following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings, Advanced Settings.

Note:

Programmable Keys apply to the 9143i, 6730i, 6731i, 6735i, 6753i, 6755i, 6863i, and 6865i. Softkeys apply to the 9480i, 9480i CT, 6735i, 6737i, 6739i, 6755i, 6757i, 6757i CT, and 6867i. Expansion Modules apply to the 6735i, 6737i, 6739i, 6753i, 6755i, 6757i, 6757i CT, 6865i, and 6867i only.

Status

The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The status window also displays the SIP Account information for each account on the phone. The information in the Status window is read-only.

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Operation

The Operation section provides the following options:

Heading Description

User Password Allows you to change user password.

(Applicable to User and Administrator)

Phone Lock Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone

Softkeys and XML 9480i/9480i CT - 6 state-based, multi-functional softkeys

Programmable Keys 9143i - 7 multi-functional programmable keys

and to prevent use of the phone, and reset the user password.

Note:

You can also configure a softkey to use for locking/unlocking the phone.

(Applicable to User and Administrator)

6735i - 6 Bottom, state-based, multi-functional softkeys 6737i - 6 Top, multi-functional, static softkeys / 6 Bottom, state-based, multi-functional softkeys 6755i - 6 Bottom, state-based, multi-functional softkeys 6739i - 55 state-based, multi-functional softkeys 6757i/6757i CT - 6 Top, multi-functional, static softkeys / 6 Bottom, state-based, multi-functional softkeys 6867i - 6 Top, multi-functional, static softkeys / 4 Bottom, state-based, multi-functional softkeys

(Applicable to User and Administrator)

6730i - 8 Top, multi-functional programmable keys 6731i - 8 Top, multi-functional programmable keys 6735i - 6 Top, multi-functional programmable keys 6753i - 6 Top, multi-functional, programmable keys 6755i - 6 Top multi-functional, programmable keys 6863i - 3 multi-functional, programmable keys 6865i - 8 multi-functional, programmable keys

(Applicable to User and Administrator)

Expansion Module <N> The M670i has up to 36 configurable keys. The M675i has up to 60 configurable keys. The M680i has up to 16 con-

Handset Keys (9480i CT and 6757i CT only)

Keypad Speed Dial Allows you to configure up to 9 speed dial keys. These fields map to the keypad digits 1 through 9 on the phone.

Directory Allows you to copy the Callers List and Directory List from your IP phone to your PC.

Reset Allows you to restart the IP phone when required. (Applicable to User and Administrator).

figurable keys. You can have up to 3 expansion modules attached to a single phone allowing you to configure keys for Expansion Module 1, Expansion Module 2, and Expansion Module 3. See your <Model-Specific> IP Phone User Guide for applicable expansion modules for your model phone.

Note:

Expansion Modules apply to the 6735i, 6737i, 6739i, 6753i, 6755i, 6757i, 6757i CT, 6865i, and 6867i only.

(Applicable to User and Administrator)

Allows you to configure up to 15 softkeys on the handset.

(Applicable to User and Administrator)

You can also configure additional speed dials on the programmable keys, softkeys and expansion modules. See your <Model-Specific> IP Phone User Guide for more information about this feature.

(Applicable to User and Administrator)

This setting also allows you to set the IP phone back to its factory default settings or remove the local configuration. (Applicable Administrator only)

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Basic Settings

The Basic Settings section provides the following options:

Heading Description

Preferences Allows you to set the following General specifications on the IP phone.

• Local Dial Plan (Admin Only)

• Send Dial Plan Terminator (Admin Only)

• Digit Timeout (Admin Only)

• Park Call

• Pick Up Parked Call

• Display DTMF Digits

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay (seconds)

• Switch UI Focus to Ringing Line

• Call Hold Reminder During Active Calls

• Call Hold Reminder

• Call Waiting Tone Period

• Preferred Line

• Preferred Line Timeout (seconds)

• Goodbye Key Cancels Incoming Call

• Message Waiting Indicator Line

• DND Key Mode

• Call Forward Key Mode

This section also allows you to set:

• Outgoing Intercom Settings (Admin Only; Administrator can enable these for a User if required)

• Incoming Intercom Settings

• Group Paging RTP Settings

• Key Mapping (Admin Only)

• Ring Tones

• Priority Alert Settings (Admin Only)

• Directed Call Pickup Settings (Admin Only)

• Auto Call Distribution Settings (Admin Only)

• Time and Date Settings

• Language Settings (Only the Admin can specify the language pack names to load to the phone). Both the Admin

and User can select the language type to display for the Web UI.

Account Configuration Allows you to configure DND (Do Not Disturb) and/or Call Forwarding by specific account or by all accounts. Also

allows you to enable/disable specific states for each account, specify different phone numbers for call forwarding, and specify number of rings for a “No Answer” state.

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Advanced Settings (Applicable to Administrator Only)

The Advanced Settings section provides the following options:

Heading Description

Network Allows you to set Basic Network Settings, Advanced Network Settings, HTTPS Settings, Type of Service DSCP, and

Global SIP Allows you to set global Basic SIP Authentication Settings, Basic SIP Network Settings, Advanced SIP Settings, Real-

Lines 1 through 9 Allows you to set per-line Basic SIP Authentication Settings, Basic SIP Network Settings, Advanced SIP Settings, Real-

Action URI Allows an administrator to specify a uniform resource identifier (URI) that triggers a GET when certain events occur.

Configuration Server Allows you to set the protocol to use on the configuration server (TFTP (default), FTP, HTTP, or HTTPS), configure

Firmware Update Allows you to manually perform a firmware update on the IP phone from the configuration server using any of the

TLS Support Allows you to specify SIP Root and Intermediate Certificate files, local certificate files, private key filename, and/or

VLAN settings.

time Transport Protocol (RTP) settings, Codec Preference List Settings, and Autodial Settings that apply to all lines on the IP phone.

time Transport Protocol (RTP) settings, and Autodial Settings that apply to specific lines on the IP phone.

An Administrator can also specify a URI to be called, enable polling for the URI, and specify the interval between polls.

(Applicable to Administrator Only)

automatic firmware and configuration file updates, enable/disable auto-resync, and assign an XML push server list.

(Applicable to Administrator Only)

IP Phones supported protocols.

(Applicable to Administrator Only)

trusted certificate filename to use when the phone uses the TLS transport protocol to setup a call.

(Applicable to Administrator Only)

802.1x Support Allows you to enable/disable the 802.1x Protocol (Extensible Authentication Protocol (EAP)) to use on the IP phones

Troubleshooting Allows you to perform troubleshooting tasks whereby the results can be forwarded to Aastra Technical Support for

for authentication purposes. Applicable choices are EAP-MD5 or EAP-TLS.

(Applicable to Administrator Only)

analyzing and troubleshooting. Also displays error messages if applicable.

Note:

You can also specify whether a user can upload system information automatically or manually by configuring a parameter in the configuration files. For more information on this feature, see Chapter 9, the section“Configuration

and Crash File Retrieval” on page9-9.

(Applicable to Administrator Only)

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Enabling/Disabling the Aastra Web UI

The Aastra Web UI is enabled by default on the IP phones. A System Administrator can disable the Aastra Web UI on a single phone or on all phones if required using the configuration files.

System Administrators can also disable Users ability to login to the Aastra Web UI. With the Aastra Web UI disabled, users will still be able to lock/unlock the phone with a PIN from the IP Phone. Administrators can disable the user Web UI using the configuration file. System Administrators have the option to either disable the Web UI for both the Administrator and User, enable for both the Administrator and User, or enable the Web UI only for the Administrator.Use the following procedure to enable and disable the Aastra Web UI.

To Disable the Aastra Web UI:

Configuration Files

1. Using a text-based editing application, open the <mac>.cfg file if you want to disable the Web UI on a single phone. Open the aastra.cfg

2. Enter the following parameter:

3. Save the changes and close the <model>.cfg, <mac>.cfg or the aastra.cfg file.

4. Restart the phone to apply the changes. The Aastra Web UI is disabled for a single IP phone or for all phones.

file to disable the Web UI on all phones

web interface enabled: 0

Note:

A value of zero (0) disables the Web UI on the phone for Administrators and Users. A value of (1) enables th e Web UI for Administrators and Users. A value of (2) enables the Web UI for administrators only.

Configuration Files (Administrator Only)

A system administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator.

You can enter specific configuration parameters in either of the following configuration files:

• aastra.cfg

• <model>.cfg

• <mac>.cfg

References

For information about configuration file precedence, see Chapter 1, “Overview.” For a description of each configuration file parameter, see AppendixA, “Configuration Parameters.”

Using the Configuration Files

When you use the configuration files to configure the IP phones, you must use a text-based editing application to open the configuration file (aastra.cfg, <model>.cfg, or <mac>.cfg).

Use the following procedure to add, delete, or change parameters and their settings in the configuration files.

Note:

Apply this procedure wherever this Administrator Guide refers to configuring parameters using the configuration files.

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Configuration Files

1. Using a text-based editing application, open the configuration file for the phone, for which you want to configure the directory list (either

aastra.cfg, <model>.cfg,

2. Enter the required configuration parameters followed by the applicable value. For example,

directory 1: company_directory directory 2: my_personal_directory

3. Save the changes and close the configuration file.

4. If the parameter requires the phone to be restarted in order for it to take affect, use the IP Phone UI or the Aastra Web UI to restart the

phone.

Locking Parameters in the Configuration File

The IP Phones allow you to lock individual configuration parameters to prevent an end user from changing the configuration on the phone. This feature allows service providers to prevent the end-user from changing the values of specific parameters that would affect the service they provide.

An Administrator can lock parameters on the phone by placing an exclamation mark ( figuration file. For example,

!admin password: 22222 !emergency dial plan: 911|999

You can lock parameters on the phone using the configuration files. Once the parameters are locked, they cannot be changed at all during the phones run-time. The parameters appear as read-only when accessing the Aastra Web UI and the IP Phone UI. In the Aastra Web UI, they appear grayed out. In the IP Phone UI the ability to change the parameters is removed. In addition, when parameters are locked, they cannot be changed via XML.

<mac>.cfg or all three).

!) before the parameter in the con-

Notes:

• The “parameter locking” feature applies to Release 2.4 and up. Any phones that have a previous release loaded on the

phone will not be able to use the locking functionality in the configuration file.

• Any parameter duplicated in the <model>.cfg from the aastra.cfg is overwritten by the locking status and the value of the parameter found in the <model>.cfg file. Parameters in the <mac>.cfg file overwrite parameters in the

<model>.cfg and aastra.cfg files.

Limitations

• A User possessing the Administrator password can bypass the locking of configuration server details by defaulting the

phone.

• Softkeys can be locked and unlocked via XML in Release 3.3.1 and up using the AastraIPPhoneConfiguration object

and softkeyN locked parameter (for more information about using the AastraIPPhoneConfiguration object, contact Aastra Customer Support regarding the Aastra XML Development Guide). All other parameters cannot be locked or unlocked using XML.

• Configuration files that include locked parameters are not backwards compatible.

Overwriting Parameters with Defaults in the Configuration Files

An Administrator can specify a “ ^ “ (caret character) before a configuration parameter in the aastra.cfg, <model>.cfg, and <mac>.cfg configuration files, which allows the parameter to be overwritten and reset back to a specified value. This can

be convenient when changes are made by a user to specific parameters on the phone locally (via Aastra Web UI or IP Phone UI), and the Administrator wants to set the parameters back to the default values using the configuration files.

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As an example, the following table describes how the parameter “sip proxy ip” is handled by the phone during phone bootup when either the “ ^ “ (default parameter) is used or the “ ! “ (locked parameter) is used.

IF THEN

new <mac>.cfg file is loaded to the phone with “^sip proxy ip” and any other parameter(s) from the file specifying a “ ^ “

new <model>.cfg file is loaded to the phone with “^sip proxy ip” and any other parameter(s) from the file specifying a “ ^ “

new aastra.cfg file is loaded to the phone with “^sip proxy ip” and any other parameter(s) from the file specifying a “ ^ “

the first instance is “^sip proxy ip” and second instance is “!sip proxy ip” in the aastra.cfg, <model>.cfg, and/or <mac>.cfg file,

Notes:

• XML reboots take precedence over server.cfg values. Therefore, “ ^ “ parameters are ignored in the aastra.cfg file

during XML reboots.

• If a parameter has both a “ ^ “ and a “ ! “ preceding the same parameter (i.e., ^!sip proxy ip: pbx.company.com), then theparameter is ignored and NOT overwritten.

Example 1

The following example illustrates the use of the “ ^ “ in the configuration files.

aastra.cfg

^sip proxy ip: pbx.company.com ^sip proxy port: 5060 ^sip registrar ip: pbx.company.com ^sip registrar port: 5060

the “^sip proxy ip” and any other “ ^ “ parameters are overwritten if previously changed by the user.

the value for the second instance of the parameter (“!sip proxy ip”) over- writes to the aastra.cfg, <model>.cfg, and/or <mac>.cfg files previously on the phone.

In the above example, if an Administrator indicates the “ ^ “ before the parameters in the aastra.cfg file, and then loads the aastra.cfg file to the phone, these four parameters are reset to their default values, even if the parameters were previously changed on the phone.

Example 2

The following example illustrates the use of the “ ^ “ and “!” in the configuration files.

aastra.cfg

^sip proxy ip: pbx.company.com ^sip proxy port: 5060 ^sip registrar ip: pbx.company.com ^sip registrar port: 5060

<model>.cfg

!sip proxy ip: pbx.aastra.com //this parameter is locked !sip proxy port: 5062 //this parameter is locked !sip registrar ip: pbx.aastra.com //this parameter is locked !sip registrar port: 5062 //this parameter is locked

<mac>.cfg

sip proxy port: 5064 //this parameter is unlocked sip registrar port: 5064 //this parameter is unlocked

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With this configuration, on the Web UI, the "sip proxy ip" and "sip registrar ip” parameters cannot be modified (they are grayed out), and the value is "pbx.aastra.com" since <model>.cfg has overwritten aastra.cfg.

The "sip proxy port" and "sip registrar port" parameters can be modified through Web UI because <mac>.cfg has overwritten <model>.cfg and aastra.cfg. On the Web UI, the value for these parameters is 5064.

Configuration Server Redundancy via DNS A Records

The phone sends a DNS query and in the DNS response, it accepts the first server IP address and contacts that server, ignoring any additional IP addresses in the response. This allows service providers to manage load balancing (via the DNS server putting different records first on each request), but does not provide redundancy.

The phones also provide support of multiple IP addresses being returned for the DNS lookup for server redundancy via multiple DNS A record entries. The phone tries to contact the first server address it receives, but if this fails, it now tries to contact the second server address, etc.

This feature supports all the download protocols (TFTP, FTP, HTTP, and HTTPS).

Notes:

• Once the phone has failed over to a redundant server, it continues to use that server for all other server-related proc-

esses on the phone (i.e., firmware upgrades from the Web UI, boot-up process, etc.).

• If a server fails while downloading a file(s) to the phone, the phone performs the discovery process of finding a redundant server that is available. When the boot is complete on the redundant server, the phone tries to download the file(s) again from the previous server. The check-sync process also performs the same way when a server fails.

• The “Skip” softkey displays in the event of a network outage, the user can skip the configuration download and continue the boot.

• All server failovers and failed server IP addresses are logged in the “Error Messages” page on the IP Phone UI at Options->Phone Status->Error Messages.

Limitation

In certain cases, the TFTP Protocol cannot distinguish between “server down” and “no file on server” error messages; therefore, the failover in these instances may fail.

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Chapter 3 Administrator Options

About this Chapter

The IP phones provide specific options on the IP Phone that only an Administrator can access. These options are password protected and allow an Administrator to change or set features and configuration information as required. For all models, an Administrator can use the IP Phone UI, the Aastra Web UI, or the configuration files to enter and change values.

Note:

Specific options are configurable only via the IP Phone UI, and/or Aastra Web UI, and/or configuration files.

This chapter provides information about the available Administrator options.

Topics

This chapter covers the following topics:

To pi c Page

Administrator Level Options page3-2

IP Phone UI Options page3-2

Aastra Web UI Options page3-6

Configuration File Options page3-8

Phone Status page3-8

Restarting Your Phone page3-11

Set Phone to Factory Defaults/Erase Local Configuration page3-13

Basic Settings page3-16

Account Configuration page3-27

Network Settings page3-27

Line Settings page3-44

Softkeys, Programmable Keys, Expansion Module Keys page3-45

Action URI page3-46

Configuration Server Settings page3-47

Firmware Update Features page3-51

TLS Support page3-51

802.1x Support page3-54

Troubleshooting page3-55

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Administrator Level Options

6739i Aastra IP Phone

Administrator Menu

Administrator Level Options

Description

There are options on the IP phone that both a User and Administrator can access. However, there are specific options that an Administrator can access only. These options allow the Administrator to configure and manage local and/or remote IP phones in a network.

An Administrator can access and manage these options using the IP Phone UI, the Aastra Web UI, or the configuration files.

IP Phone UI Options

Using the IP Phone UI, you can access the Administrator options at Options->Admin Menu using the default password of "22222"

The following are administrator options in the "Options List" on all IP phones EXCEPT the 6739i and 6867i:

• Administrator Menu

– Configuration Server – SIP Settings – Network Settings – Factory Default – Erase Local Config

The 6739i uses graphical icons to display the Administrator (Advanced) options on the 6739i phone, as shown in the following illustration.

Options List

Audio

Bluetooth

Restart

Mon Jan 1

12 : 45pm

Display Set Time Language

Softkeys Status Advanced Password

Lock

Live Dial

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Administrator Level Options

6867i Aastra IP Phone

Administrator Menu

The 6867i has an “Advanced” softkey, which when pressed gives access to the Administrator options.

The following are administrator options in the "Options List" on the 6739i and 6867i:

• Advanced Menu

– Configuration Server – SIP Settings – Network Settings – Reset (includes options for “Erase Local Config” and “Factory Default”

Note:

An administrator has the option of enabling and disabling the use of password protection on the IP phone UI for all model phones. This is configurable using the configuration files only. For more information about this feature, see Appendix A, the section “Password Settings” on page A-14

)

References

For information about all other user options in the “Options Menu”, see your <Model-Specific> IP Phone User Guide. For procedures on configuring Administrator Options on the IP phone via the IP phone UI, see:

• Chapter 4, “Configuring Network and Session Initiation Protocol (SIP) Features”

• Chapter 5, “Configuring Operational Features”

• Chapter 6, “Configuring Advanced Operational Features”

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Administrator Level Options

Simplified IP Phone UI Options Menu

An Administrator can replace the existing options menu on the Phone UI with a more simplified options menu. In the configuration files, the “options simple menu” parameter allows you to display either the full menu (if set to 0), or the simpli- fied menu (if set to 1). The following table illustrates the differences between the full menu and the simplified menu.

Note:

When setting the “options simple menu” parame ter, the menu ch anges in the Phon e UI only. The Aastra Web UI is not affected.

For all model phones EXCEPT the 6739i and 6867i:

Full Options Menu Simplified Options Menu

Call Forward Call Forward

Preferences Preferences

Phone Status Phone Status

Password Removed

Administrator Menu Removed

Restart Phone Accessible through Phone Status

Phone Lock Phone Lock

For the 6739i:

Full Options Menu Simplified Options Menu

Audio Audio

Display Display

Set Time Removed

Language Removed

Bluetooth Bluetooth

Softkeys Removed

Status Status

Advanced Removed

Password Removed

Restart Accessible through Status

Lock Lock

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For the 6867i:

Full Options Menu Simplified Options Menu

Language Removed

Time and Date Removed

Call Forward Call Forward

Lock Lock (Password Sub-Option Removed)

Status Status

Audio Audio

Display Display

Dialpad Removed

Restart Restart

Warning !

When using the simplified menu, you cannot change the Network settings from the IP Phone UI. If the network settings become misconfigured, you must “factory default” the phone and use the full menu to recover the network settings from the Phone UI OR use the Aastra Web UI to configure the network settings.

Configuring the Simplified IP Phone UI Options Menu

You can enable the simplified IP Phone UI Options menu using the configurations files only.

Configuration Files

For the specific parameter you can set in the configuration files, see Appendix A, the section, “Simplified IP Phone UI

Options Menu” on page A-7.

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Administrator Level Options

Administrator Web UI Menu

User Web UI Menu

Aastra Web UI Options

An Administrator can configure specific options using the Aastra Web UI. These options display after an Administrator logs into the Web UI using a Web browser and entering the Admin username and password at the login prompt (The default username is "admin" and the default password is "22222". The IP phones accept numeric passwords only.) The column on the left side of the screen indicates the configurable options. A User has limited configuration options as shown in the following illustrations.

The following are options that an Administrator can configure in the Aastra Web UI (and are not available for the User to configure):

• Operation->Reset

– Restore to Factory Defaults – Remove Local Configuration Settings

• Basic Settings->Preferences->General

– Local Dial Plan – Send Dial Plan Terminator – Digit Timeout (seconds)

• Basic Settings->Preferences->Outgoing Intercom Settings (User can configure this via the Aastra Web UI if enabled

by an Administrator)

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Administrator Level Options

• Basic Settings->Preferences->Key Mapping

• Basic Settings->Preferences->Priority Alerting Settings

• Basic Settings->Preferences->Directed Call Pickup Settings

• Basic Settings->Preferences->Auto Call Distribution Settings

• Basic Settings->Preferences->Language Settings

– Language 1 (entering language pack filename) – Language 2 (entering language pack filename) – Language 3 (entering language pack filename) – Language 4 (entering language pack filename)

• Advanced Settings

– Network – Global SIP – Line 1 through 9 Settings – Action URI – Configuration Server – Firmware Update – TLS Support – 802.1x Support – Troubleshooting

References

For information about options available to a User AND Administrator in the Aastra Web UI, see your <Model-Specific> IP Phone User Guide.

For procedures to Restart your phone or restore factory defaults, see “Restarting Your Phone” on page3-11, and “Set

Phone to Factory Defaults/Erase Local Configuration” on page3-13.

For more information about Advanced Settings for the IP Phone, see Chapter 4, “Configuring Network and Session Initia-

tion Protocol (SIP) Features.”

For procedures on configuring the Basic Settings for the IP Phone, see Chapter 5, “Configuring Operational Features.”

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Configuration File Options

An Administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator.

References

For a procedure on using the configuration files, see Chapter 2, the section, “Configuration Files (Administrator Only)” on

page2-1.

For a description of each parameter you can enter in the configuration files, see AppendixA, “Configuration Parameters.”

Phone Status

The Phone Status on the IP Phone displays the network status and firmware version of the IP phone. You can display phone status using the IP phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a password entry.

Phone Status All IP Phones Except the 6739i and 6867i

• IP&MAC Addresses – Displays the IP address and MAC address of the phone.

• LAN Port – Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its LAN port.

• PC Port – Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its PC Port.

• Firmware Info – Displays information about the firmware and boot version that is currently installed on the IP phone.

• Error Messages – Displays any error messages that occurred during the phone’s last reboot.

Phone Status for 6739i IP Phone

• Firmware – Displays information about the firmware and boot version that is currently installed on the IP phone.

• Network – IP&MAC Addresses

– Displays the IP address and MAC address of the phone.

– LAN Port

– Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its LAN port.

– PC Port

– Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its PC Port.

• Error Msg – Displays any error messages that occurred during the phone’s last reboot.

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Administrator Level Options

Phone Status for 6867i IP Phone

• Firmware Info

– Displays information about the firmware and boot version that is currently installed on the IP phone.

• Network

– IP Address

– Displays the IP address of the phone.

– MAC Address

– Displays the MAC address of the phone.

– LAN Port

– Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its LAN port.

– PC Port

– Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its PC Port.

• Storage

– Displays the number of Directory, Callers, and Redial List entries saved on the phone.

• Error Messages

– Displays any error messages that occurred during the phone’s last reboot.

Phone Status via Aastra Web UI

The first screen that displays after logging into the Aastra Web UI for a phone is the Status screen. This screen also displays when selecting Status->System Information. The information on this screen is available to the user and the administrator as read-only.

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Aastra Telecom 41-001343-02 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Software License Agreement

Content

Preface

Audience

Documentation

Chapters and Appendices in this Guide

Chapter 1 Overview

Topics

IP Phone Models

Description

References

Optional Accessories

6700 Series

6800i Series

Model 6730i IP Phone

6730i Phone Features (Symbol and Text)

6730i Symbol and Text Key Descriptions*

Model 6731i IP Phone

6731i Phone Features (Symbol and Text)

6731i Symbol and Text Key Descriptions*

Model 6735i IP Phone

6735i Phone Features (Symbol and Text)

6735i Symbol and Text Key Descriptions*

Model 6737i IP Phone

6737i Phone Features (Symbol and Text)

6737i Symbol and Text Key Descriptions*

Model 6739i IP Phone

6739i Phone Features (Symbol and Text)

6739i Symbol and Text Key Descriptions*

Model 6753i IP Phone

6753i Phone Features (Symbol and Text)

6753i Symbol and Text Key Descriptions*

Model 6755i IP Phone

6755i Phone Features (Symbol and Text)

6755i Symbol and Text Key Descriptions*

Model 6757i and 6757i CT IP Phones

6757i and 6757i CT Phone Features (Symbol and Text)

6757i and 6757i CT Symbol and Text Key Descriptions*

6757i CT Cordless Handset Features

6757i CT Cordless Handset Key Descriptions

Model 6863i IP Phone

6863i Phone Features

6863i Key Description

Model 6865i IP Phone

6865i Phone Features

6865i Key Description

Model 6867i IP Phone

6867i Phone Features

6867i Key Description

Model 9143i IP Phone

9143i Phone Features

9143i Symbol and Text Key Descriptions*

Model 9480i and 9480i CT IP Phones

9480i and 9480i CT Phone Features

9480i and 9480i CT Key Descriptions*

9480i CT Cordless Handset Features

9480i CT Cordless Handset Key Descriptions*

Firmware Installation Information

Description

Installation Considerations

Installation Requirements

Configuration Server Requirement

Reference

Firmware and Configuration Files

Description

Reference

Configuration File Precedence

Installing the Firmware/Configuration Files

Multiple Configuration Server Support

Firmware Files and Multiple Configuration Servers

Specifying a Server to Download Firmware Files

Directory Files, Language Packs, TLS Certificates, 802.1x Certificates, HTTPS Files and Multiple Configuration Servers

Chapter 2 Configuration Interface Methods

To pi c s

Configuration Methods

Description