Aastra Telecom 392 User Manual

Table of Contents

Table of Contents

Introduction ................................. 1

Emergency Service Feature....... 1

Unpacking the Phone................. 1

Key Description........................... 2

Installation ................................... 4

Prompts and Indicators.............. 7

How do I use softkeys? .............. 7

Display Prompts......................... 7

Making and Answering Calls ..... 8

Line Selection.............................8

Making Calls............................... 8

Answering Calls.......................... 8

Predialing a number ................... 8

Handsfree Speaker and Mute..... 8

Switching Between Two Lines.... 8

Timing a call ............................... 8

Using Flash ................................ 9

Extension in Use ........................ 9

Using the Redial List................... 9

Status lights................................9

Using Hold key ........................... 9

Adjusting the Volume ............... 10

Customizing your phone.......... 11

Setting your Options................. 11

Using the Directory................... 12

Adding a name and number

to the Directory ..................... 12

Entering Letters and

Characters ............................ 12

Finding entries in the

Directory................................ 12

Changing entries in the

Directory................................ 13

Copying from the Callers List or

Redial List to the Directory..... 13

Dialing from the Directory......... 13

Deleting an entry in the

Directory................................ 13

Deleting all entries in the

Directory................................ 13

Locking the Directory................13

To unlock the Directory............. 13

Using the Callers List................ 14

Viewing the Callers List ............14

Calling an entry in the

Callers List.............................14

Copying from the Callers List

to the Directory ...................... 14

Changing a number in the Callers

List before dialing...................14

Deleting an entry in the

Callers List.............................14

Deleting all entries in the

Callers List.............................14

Using Services........................... 15

Icons........................................... 16

Troubleshooting........................ 17

Limited Warranty....................... 19

i

Introduction

Congratulations on your purchase
of the Model 392 telephone! The
Model 392 boasts several
timesaving and advanced features,
including:

• 2-Line capability

• a large 8-line backlit display

• a 200 Name/Number Directory

Introduction

with 100 entry callers List

• a speakerphone for handsfree
calls

• access to advanced services

Use this user guide to learn more
about the Model 392’s features.

Emergency Service Feature

The Model 392 will provide
telephone service on Line 1 only
during a power failure. However,
only the dial pad, ringer and
handset will function. If you are on
a handset call using Line 1 during a
power interruption, the Model 392
will keep the call, although the
display will not work while the
power is off. Handsfree calls and
calls on Line 2 will not be re­established during a power
interruption.

Unpacking the Phone

When you unpack your telephone,
you should ensure that you have all
of the following items. If any part is
missing, contact the supplier of
your telephone.

RedialHold

Goodbye

Options

handset

2 line cords

number card
and lens

The power adapter is 16 V AC, 250mA – please see the regulatory sheet for safety
instructions regarding the power adapter and operation of the telephone.

1 Model 392 User Guide

stand

two line adapter

handset cord

power adapter

language plate

Key Description

Telephone Status Light

Large 8 Line Backlit Display

Hold

Redial

G

oodbye

O

ptions

Key Description

Volume Bar

Softkeys

Directory key

L

in

e

1

Line 2

Spk/M

Navigational Keys

ute

Services

Softkeys

Callers key

Model 392 User Guide 2

Keys Key Description

c

b

i

Key Description

—

∑

£

Í

k

o

v

w

g

Directory, which can store up to 200 names and
numbers in alphabetical order. See the section

Directory”

Callers List, which stores the last 100 callers. See the sec­tion

Pressing s and
when you are using services. These buttons also let you
scroll through menu selections, such as the Options List.
When you are editing entries on the display, 3 deletes a
character or number, and 4 adds a space when entering
or editing names.

Adjusts the volume for the handset, ringer and handsfree
speaker on either line. See the section

ume"

Displays the last 10 numbers dialed. See the section

“Using the Redial List”

The
tomize your telephone. See the section

your phone”

Pressing
stored in memory. See the section
information on downloading and using services.

Pressing
open list, such as the Directory or Callers List, but if a call
is active when the list is open, it will also end the call. It
will not hang up a call that is on hold.

Pressing
hold and the appropriate line indicator will flash.
Pressing
will add a pause.

Pressing
Handsfree is activated if the handset is on hook.

Pressing
Handsfree is activated if the handset is on hook.

Pressing

v

be selected.
free calls. When mute is on, the display will show

phone muted

for more information.

“Using the Callers List”

for more information.

£

Í

k

o

o

v

w

g

if not in use. If

g

and the

“Using the

for more information.

r lets you move between screens

"Adjusting the Vol-

for more information.

button lets you access six options to cus-

“Customizing

for more information.

opens a list of Services scripts that are

“Services”

ends an active call.

puts a handset or handsfree call on

while editing a number or predialing

initiates or answers a call on Line 1.

initiates or answers a call on Line 2.

initiates a handsfree call using

v

turns muting on and off for hands-

g

is in use,

light will flash.

for more

k

w

exits an

Micro-

will

3 Model 392 User Guide

Installation

Your Model 392 telephone can be
installed on a desk or mounted on
the wall. To use the phone’s Call
Waiting and Caller Identification
capabilities, contact your local
Service Provider for subscription
details. Your Service Provider may
call these services by different
names.

Note:

In order to properly install
this telephone for two line
use, you will need to know if
your two telephone lines
originate from a single tele­phone jack or from two sepa­rate jacks. See the diagram in
step 5

"Install the phone"

Use the two line adapter
(included with this phone) for
installation if your two lines
originate from two separate
jacks.

1. Connect the handset cord

Turn the telephone over and locate
the handset jack marked
Insert one end of handset cord into
the jack until it clicks into place.
Then route the handset cord
through the groove as shown in the
illustration below.

Attach the handset to the other end
of the handset cord.

j

.

.

2. Attach the stand

If you plan to mount the phone on
the wall, you do not need to attach
the stand; skip this step.

to use the phone on a desk, attach
the stand by inserting the tabs on
the stand (marked with
slots on the bottom of the telephone
(A). For a higher viewing angle, use
the slots marked n. For a lower
viewing angle, use the slots marked

m

. Then slide the stand towards

the phone until it snaps into place (B).

If you plan

oooo ) into the

3. Connect the cords

If you attached the stand to install
the phone on a desk,

phone cord (or the cord attached to
the two line adapter) and power
adapter cord through the opening in
the stand. Insert the phone cord into
the slot on the back of the telephone
marked l until it clicks into place.
Insert the power cord into the
power jack marked k.

Note:

You should connect the
power adapter to a surge pro­tector or power bar.

route both the

4. Press the cords into grooves

Press the cords into two of the
grooves provided on the bottom the
stand. This will allow the stand to
sit flat on a desk surface.

Installation

B

2

Handset groove

Handset cord Handset

5. Install the phone

1

A

If you have installed the stand and
are using the phone on a desk:

Simply turn the telephone over so it
rests on the stand. If both phone
lines originate from a single jack,
use diagram I for final installation.
If the two phone lines originate
from two separate jacks, use
diagram II for final installation.

Model 392 User Guide 4

I) Installing the phone when both
phone lines originate from a single
jack:

• Connect the phone cord to the
jack

• Plug the power adapter into a
power outlet

Power Adapter

Installation

Phone cord

Stand

Line grooves

• Plug the power adapter into a
power outlet.

Adapter

4

4

4

5

Line 1 & Line 2

3

II)Installing the phone when two
phone lines originate from two
separate jacks:

• As shown in the diagram below,
use the two line adapter for
installation.

• Connect the line cords as shown
from the wall jacks to the two line
adapter.

Adapter

Plug into phone

5

Line 1 Line 2

3

6. Install on a wall

For effective wall installation, both
telephone lines should originate
from a single jack. Contact your
local Service Provider if your
telephone lines originate from two
separate jacks.

To install the Model 392 on a wall:

Connect the cord to the wall jack
(A). Coil the phone cord into the
space provided on the back of the
phone (B). Then align the telephone
so the hooks on the wall plate (C)
align with the wall-mount slots on
the back of the phone, as shown

D

Line 2Line 1

Line 1 Line 2

5 Model 392 User Guide

A

C

B

E

here. Push the phone onto the pegs,
then slide it down until it is secure
(D). Plug the power adapter into a
power outlet (E).

Note: You may wish to purchase a

short phone cord from a local
supplier for a wall installa­tion.

7. Insert number card

Write your telephone number on
the number card, and place it into
the card slot on the telephone,
located under the mouthpiece in the
handset cradle. Gently bend the
clear plastic lens into the slot, over
the number card.

10. Using Services

Follow the instructions in the
section “Using Services” to
program your Model 392 telephone
for enhanced telephone provider
subscription services and features.

Installation

8. Insert Faceplate

Snap the faceplate into the recess
provided above the dial pad. Slide
the tab on the left-hand side of the
faceplate into the slot. Then press on
the right-hand side of the faceplate
to snap it into place.

9. Customize the telephone

Follow the instructions in the
section “Customizing your phone”
to customize your Model 392
telephone.

Model 392 User Guide 6

Prompts and Indicators

button next to it. In this illustration,

How do I use softkeys?

This telephone uses softkeys to give
you commands to choose from.
Each choice corresponds to the

Enter the name>
Drew
Use Save to end

-Save

-Backspace

-ChangeCase

Display Prompts

Instructions and information are

Prompts and Indicators

displayed on the large screen. For
example, 9 indicates v and
h indicates w. If you are

Display Prompt Explanation

LineX on hold

Directory is full The Directory has reached its maximum number of

Directory locked The Directory has been locked, and you cannot edit,

LineX MsgWaiting Check for new messages in your Voice Mail service*.
more 4 Press 4 to see other display prompts.
Private Name or

Private Number
LineX Ringer OFF No audible ringing. To turn the ringer on again, press

Unknown name or
Unknown number

XX New callers XX new calls have been added to the Callers List since

XX Call(s) bumped XX callers have been deleted from the Callers List to

* You must subscribe to a Message Waiting service for this feature to work.

Consult your local telephone company for information.

A call is on hold. Press vor w ( which­ever Line indicator is flashing) to speak with the caller.

entries. If you want to add entries, you must first
delete some entries.

add, or delete entries. See the section “Using the
Directory” for more information.

The caller has requested that the name (or number)
not be shown.

the right side of uand press Line1 or Line2
softkey.

The telephone company is unable to provide the
name (or number) of the caller.

you last checked it.

make room for new callers.

the user is selecting NextSpace to
insert a space. Commands will
change depending upon the action
you are performing.

NextSpace-

Quit-

unsure what a certain prompt
means, find it here, or see the
"Troubleshooting" section for
additional information.

7 Model 392 User Guide

Making and Answering Calls

Line Selection

The Model 392 telephone offers a
variety of methods to place calls. In
most "one touch" dialing modes,
Line 1 will be automatically selected
for placing calls. If Line 1 is already
in use, the phone will select Line 2
to place the outgoing call. If both
lines are in use, or if either line is on
hold, the display indicates Select a
Line. Pressing v or w
will connect you to that line.

Making Calls

1. Lift the handset or press

g or select vor
w.

2. Dial the phone number using
the keypad.

Hint: To end calls press kor

put handset back in cradle.

Answering Calls

The display shows the icon 9 or h to
indicate which line an incoming call
is on. In addition, the light next to
the appropriate line key will flash.

1. Lift the handset or press

g or select vor
w.

Predialing a number

Predialing allows you to check and
modify a phone number before it is
dialed out.

1. Enter the number using the
keypad. Use the Backspace
softkey or 3 to correct errors
before dialing.

2. Lift the handset or press

g or select vor
w.

Handsfree Speaker and Mute

The Handsfree speaker lets you talk
to callers using a built-in microphone
instead of the handset. When you are
on a handsfree call, you can mute the
caller so they cannot hear you.

Activating Handsfree

1. Make or receive a call by pressing

g, vor w.
The Handsfree indicator and the
line indicator will light.

2. To end a call, press k.

Activating Mute

While on a handsfree call:

1. Press g to mute caller.

The display shows Microphone
muted and the mute indicator
will flash.

2. To speak with caller, press

g again.

3. To end call, press k.
Hint: If you begin a call using the

handset, simply press g
and return the handset to the
cradle to switch to a handsfree
call. To return to the handset,
pickup the handset.

Switching Between Two Lines

1. Make or answer call on one line.

2. Press the other line key and
make or answer a second call.
The first call will automatically
be placed on hold.

3. To hold one line and speak on
the other line, press the line
keys alternately.

4. To end a call that is not on hold,
press k.

Timing a call

When you make or answer a call, the
Display timer shows the elapsed time of
the call.

Making and Answering Calls

Model 392 User Guide 8

Using Flash

The Flash softkey allows you to
access telephone company
subscribed services, such as call
waiting and three-way calling.
These services vary from area to
area, so contact your telephone
company for instructions on using
available services and your Model
392 telephone. If these instructions
say to press the “hook-switch” or
“receiver button,” press the Flash
softkey.

Extension in Use

The Line1 Ext. in use prompt
appears on the telephone display
and the line indicator light turns on
when someone uses another
telephone on Line 1. The Line2 Ext.
in use prompt appears when an
extension is used on Line 2. The
Line1 Ext. in use prompt also

Making and Answering Calls

appears when the telephone is not
propertly connected to a phone line.

DELETING the Redial List

1. Press ∑ to view the

Redial List.

2. Press the DeleteList softkey.

3. Press the Delete softkey to

confirm.

Status lights

Speaker Light

• Speaker light is on: a call is on
Handsfree (speaker).

• Speaker light flashes and the dis­play shows Microphone muted: a
call is muted. Press gto
take the call off mute.

Telephone Light

• Light flashes and the display
shows Line X MsgWaiting: a mes­sage is waiting for you at your
message or voice mail service*.

• Light flashes quickly and the
ringer sounds: you have an
incoming call.

Using the Redial List

The Redial List records the last 10
numbers you dialed.

REDIALING a number

1. Press ∑ to view the

Redial List.

2. Use the sr keys to move

the cursor to the number you
want to dial.

3. Lift the handset to dial the

number, or press the Dial
softkey or gto dial the
number using Handsfree

OR

Press vor w.

9 Model 392 User Guide

Using Hold key

1. Make or answer a call.

2. Press o. The display

indicates which line is on hold
and the line indicator light
flashes.

3. To retrieve a held call, lift the

handset and press vor
w.

4. To retrieve a handsfree call,

simply press vor
w.

Note: A call is automaticaly taken

off hold and disconnected
after 15 minutes.

* You must subscribe to a Visual Message
Waiting service for this feature to work.
Consult your local telephone company for

information.

Adjusting the Volume

Pressing the volume bar adjusts the
receiver, speaker, and ringer
volume.

• To adjust the ringer volume on a
line, leave the handset in the cra­dle and press the volume
— bar while there is no
active call. The display shows the
ringer volume status for each
line. Press the Line1 or Line2 soft­key to select the line. Then press
the volume — bar to
adjust the ringer volume. There
are 8 settings for the ringer - the
display will temporarily indicate
the current ringer volume setting.

• T o adjust the handset volume, lift
the handset and press the volume
— bar while you are on a
call. The handset will return to
the default volume after you
hang up.

• To adjust the speaker volume,
press the volume
while the speaker is activated
(activate the speaker by pressing
g). The speaker will
remain at this volume until it is
adjusted again.

—

bar

Making and Answering Calls

Model 392 User Guide 10

Customizing your phone

There are six configuration options,
accessed by pressing £.

Setting your Options

1. Press £ to enter the

Options List.

2. Use s andr to scroll

through the list of six options.

3. Press the Show softkey to

configure an option.

4. Use the softkeys to change a
selected option.

5. Press the Done softkey at any
time to exit the option, or press
£ to exit the Options
list.

The following six options may be
changed on the Model 392:

Customizing your phone

1. Language – Select a language for

the display prompts (English,
French, or Spanish).

2. Time / Date – Use this option to

change the time and date setting on
the display. Press the appropriate
softkey to increase that item by 1.
For example, press the Hour softkey
to increase the hour from 1 to 2.

Note: The time and date are auto-

matically set when the phone
receives its first Caller ID

call.

†

clear Line 2. The light will flash
again when there are new messages
waiting.

5. Area Code – In some locations,
you cannot dial a local number
using the area code. By default,
incoming calls are recorded with
area codes in the Callers List. This
option allows you to enter up to
three local area codes to be removed
from incoming calls. Press the
Change softkey to enter an area
code.

6. Contrast Level – Use the Change
softkey to cycle through 8 contrast
settings, which brighten or darken
the display.

† These services may have different names
in your area, and may require paid
subscription. Contact your telephone
company for details.

3. Set ringer tone – Press the Line1

and Line2 softkey to select one of
four ringer tones for Line 1 or Line 2.

4. Clear Msg. Wtg. – Sometimes the

MsgWaiting prompt will appear
and the light will flash when there
are no messages waiting on your

Voice Mail
option, select the Line1 softkey to
clear the prompt and flashing light
on Line 1. Select the Line2 softkey to

11 Model 392 User Guide

†

service. When in this

Using the Directory

The Directory can store up to 200
names and numbers, which are
displayed in alphabetical order.
Caller information can be entered
manually or copied from the Callers
or Redial Lists.

Tip: Store all your Directory contacts

the same way, either first name
first, or last name first. This will
make it easier to find names and
numbers.

Adding a name and number to the Directory

1. Press the Directory button c.

2. Press the AddNew softkey.

3. Enter the number using the dial

pad. You can enter up to 24
digits. Hyphens will be
automatically added. If you
need to enter a pause (between
your voice mail number and
password, for example), press
the Pause softkey or o.
The pause icon p will appear.
To program a number that uses
Flash, press the Flash softkey
where it is required in the
number. The Flash icon q will
appear. Press the BackSpace
softkey or 3 to erase a number.

4. Press the Save softkey.

5. Enter a name using the letters

on the dial pad. See the
following instructions

“Entering Letters and
Characters” to enter names

using the dial pad. The name
can have up to 16 characters,
including spaces. Press the
NextSpace softkey or 4 to
move to the next letter or add a
space. Press the BackSpace
softkey or 3 to erase a
character.

6. Press the Save softkey. The new

entry now shows on the
display.

Note: You can also copy an entry

from the Callers List to the
Directory using the
key, before or after you have
changed it.

Copy soft-

Entering Letters and Characters

You can enter characters using the
telephone’s dial pad. To enter a
letter, press the key with that letter
on it. If the letter is the second one
on that key, press the key twice. For
example, to enter ‘R’ , press 7 three
times. The cursor will advance to
the next space after a delay of 2
seconds or if you press a different
key.

To change the case of a letter, press
the ChangeCase softkey, and then
enter the letter. By default the first
letter of a word or name will be
capitalized, and the letters
following will be lower case.

Special characters are entered by
pressing the 1 and the # keys.
Characters will appear in this order:

1: & , ( ) ` . _ - 1.
#: # / \ @.

Finding entries in the Directory

1. Press the Directory button c.

2. Once in the Directory, press s

to scroll down and r to scroll
up one listing at a time. Hold
either key down to scroll
continuously.

OR
Press a dial pad key to see
listings that start with that
letter . For example, 5 takes you
to the first “J” listing, 55 takes
you to the first “K” listing.

Using the Directory

Model 392 User Guide 12

Changing entries in the Direc­tory

1. Press the Directory button c.

2. Find the entry you would like
to change.

3. Press the Change softkey.

4. To change the number, use the
Backspace softkey or 3 to
erase digits. Use the dial pad to
add digits. Use the Pause
softkey to insert a 2 second
pause. The pause icon p will
appear.

5. Press Save to move to the
name.

6. To change the name, use the

Using the Directory

Backspace softkey or 3 to
erase letters. Use the dial pad
and the NextSpace softkey to
add letters. Press the
ChangeCase softkey to switch
between upper and lower case.

7. Press Save to save changes.

Copying from the Callers List or Redial List to the Directory

1. Open the Callers List or Redial
List.

2. When the number is displayed
on the screen, press the Copy
softkey. If the entry includes a
name and number, the display
will show Saved: Directory.

3. If the entry is a number only
(such as in the Redial List), you
will be prompted to enter a
name. Once you’ve pressed the
Save softkey to save the name,
the display will show Saved:

Directory.

3. Lift the handset to dial the

number, or press the Dial
softkey, v, wor
g to dial the number
using Handsfree.

Deleting an entry in the Direc­tory

1. Press the Directory button c.

2. Find the entry you would like
to delete.

3. Press the Delete softkey.

4. Press the Delete softkey again
to confirm.

Deleting all entries in the Directory

Once you have deleted the
Directory, you cannot get entries
back. You can protect the Directory
by locking it.

To permanently delete all entries in
the directory:

1. Press the Directory button c
to open the Directory.

2. Press the DeleteList softkey.

3. Press the Delete softkey to

confirm.

Locking the Directory

You can lock the Directory so that
entries cannot be deleted or
changed. You cannot add entries to
a locked directory.

1. Press £.

2. Press o.

3. Press *. The display shows

Directory locked.

Dialing from the Directory

1. Press the Directory button c.

2. Find the entry you would like
to call in the Directory.

13 Model 392 User Guide

To unlock the Directory:

1. Press £.

2. Press o.

3. Press #. The display shows

Directory unlocked.

Using the Callers List

The Callers List records the last 100
callers, in the order they called. The
telephone display will indicate when
there are new callers.

When the Callers List is full, new
callers are added to the list, and the
oldest callers are deleted. In the
Callers List you will see the message
XX New caller(s), XX Call(s)
bumped on the display.

Viewing the Callers List

1. Press the Callers button b.

2. Press s and r to move up

and down in the Callers List.
Hold either key down to scroll
continuously. You can also
press the Resume softkey to see
the last caller you viewed the
last time you entered the
Callers List. A 9 or h to the left
of the number shows which
line the call was received on.

3. Press the Callers button b, the

Quit softkey, or k at any
time to leave the Callers List.

Note: k will also hang up a

caller if you are on a call.

Calling an entry in the Callers List

1. Press the Callers button b.

2. Find the entry you would like
to call in the Callers List.

3. Lift the handset to dial the
number, or press the Dial
softkey or v, w,
or g to dial the number
using Handsfree.

Copying from the Callers List to the Directory

When the number is displayed in
the Callers List, press the Copy
softkey. The display will show
Saved: Directory.

If the entry in the Callers List does
not have a name (i.e. if the name is
listed as Unknown or Private),

you will be prompted to enter a
name. You can edit a number in the
Callers List and then copy it to the
Directory.

Changing a number in the Call­ers List before Dialing or Copy­ing to the Directory

Tip: All Caller ID numbers include the

area code. The number can be dialed
as is, provided it’s a local number.
T o insert a 1 ahead of the number for
long distance calling, press the
EditNum softkey, then press 1 on the
keypad. Press Copy to save the
edited number to your Directory.

Note: The Callers List does not save

changes. If you plan to dial the
number again, copy it to the
Directory.

1. Press the Callers button b.

2. Find the caller in the Callers
List you wish to dial.

3. To add digits, use the dial pad.

4. To delete digits, press the
EditNum softkey to begin editing.
Use the dial pad to add digits.

5. Lift the handset to dial the
number, or press the Dial
softkey or v, w,
or g to dial the number
using Handsfree.

Deleting an entry in the Callers List

1. Press the Callers button b.

2. Find the entry you would like
to delete in the Callers List.

3. Press the Delete softkey.

4. Press the Delete softkey again

to confirm. The display shows
Item is erased.

Deleting all entries in the Call­ers List

1. Press the Callers button b.

2. Press the DeleteList softkey.

3. Press the Delete softkey to

confirm. The display shows
Callers list is empty.

Using the Callers List

Model 392 User Guide 14

Using Services

The Model 392 telephone allows
you to access enhanced telephone
company subscription features and
services, which can include home
banking, catalogue shopping,
restaurant guides, and voice mail.
Services may be free or may have a
subscription cost. Contact your
telephone company for information.
The Services menu shows the
services that require subscription.

Using Services

Before selecting a service, you must
download the service into your
telephone. Contact your telephone
company for information on
downloading services in your area.
Downloading a service is as simple
as dialing the subscription number
and following any voice prompts.
Your phone may be capable of
automatically dialing out to update
your subscribed features and
services. For more information on
this ability, contact your telephone
company.
Note that when services have been
downloaded and one line is already
in use, caller ID information on an
incoming call on the other line will
only appear for five seconds unless
the call is answered. In addition,
service features are not available
when either line is already in use.
Some services may be available by
dialing them directly. You do not
have to download these services,
but you may wish to save them in
your Directory.

Activating services:

1. Dial the number provided by
your telephone company and
follow the prompts.

2. Once you have successfully
downloaded the services of
your choice, press Í.
The Services menu appears.

3. Use the sr keys to move
the 4 indicator to the Service
you want to select.

4. Press the Select softkey to
activate the service next to the
4 indicator.

5. Once you have connected to the
service, follow the instructions
on the display.

6. To exit a service session, press
the Quit softkey, Í or
k to leave the Services
List.

Note: Switching to the other line to

answer a call while in a ser­vice session will automati­cally terminate the session

Deactivating services:

You may deactivate a service by
contacting your telephone company .
If offered as an option by your
telephone company, you may delete
a downloaded service in the
Services menu by selecting it and
pressing the Delete softkey. The
service will appear as <deleted>.
If you download another service, it
may overwrite any service
displayed as <deleted>.

Note: Some options, such as the call

timer, may be disabled when
you are using a service.

15 Model 392 User Guide

Tip: A service that has been deacti-

vated can be reactivated, if offered
as an option by your telephone
company, before being overwrit­ten. Press the
while in the services menu to reac­tivate the service.

Restore

softkey

Icons

The display uses icons to convey
information about calls, Directory
entries, Callers, and services.

Icons in the Callers List

You are viewing the
Callers List.

You answered the call
when it came in.

You did not answer the
call when it came in.

You were on another
call when this call came
in.

You have returned the
call from the Callers
List.

Call was received on
Line 1.

Call was received on
Line 2.

Icons

Other List Icons

You are viewing the
Redial List.

You are viewing the
Options List.

Icons in the Services List

You are viewing the
Services List.

Press 4 or 3 for more
information.

Service information is
being downloaded to
your telephone.

Icons in the Directory

You are viewing the
Directory.

You pressed the Flash
softkey, or Flash has
been programmed into
a number.

You pressed the Pause
softkey or oor a
pause has been pro­grammed into a num­ber.

Model 392 User Guide 16

Troubleshooting

What are services, and how do I
use them?

Services are provided by your
telephone company, and include
basic features such as Caller ID
Other services can be accessed
through the Í key, and may
include services such as Call
Forwarding
using your services, you must
activate them by contacting your
local telephone company. See the

Troubleshooting

section “Using Services” for more
information.

†

and V oice Mail†. Before

I’m having trouble with services
I have subscribed to – how do I
get help?

Usually your telephone company
supplies a special download num­ber to call for activation of your
services. When you call this num­ber, you must follow the recorded
instructions carefully. This allows
the telephone company’s system to
recognize your phone and custo­mize it with the services you have
subscribed to. If you have any
activation problems call your local
telephone company. You can
download services as often as
needed because the new download
overwrites the old one. If you have
any download activation problems,
report the displayed error code to
your local telephone company.

Why are there no prompts on
the screen when a Call Waiting
call comes in?

You must subscribe to Call Waiting
Identification
company.

†

from your telephone

†.

Why is the light not coming on
with a new Voice Mail Message?

You must subscribe to the “Visual”
Message W aiting
telephone company for this function
to work.

†

service from your

Why don’t numbers I return
from the Callers List connect?

All Caller ID numbers include the
area code. The number can be
dialed as is, provided it’s a local
number. To insert a 1 ahead of the
number for long distance calling,
press the EditNum softkey, then
press 1 on the keypad. Press Copy to
save the edited number to your
Directory. See the section "Using
the Caller’s List" for more details. If
you must remove the area code to
dial local calls, see the section
"Customizing your phone" for
information about using the Area
Code option.

Why is my display blank?

Ensure that the power adapter is
fully plugged into the electrical
outlet, and that the outlet is
supplying power (you can test this
with another electrical device, such
as a lamp).

How do I set the time and date?

If you subscribe to the Caller ID†
service, the first incoming call will
update the phone with the correct
time & date. Otherwise, use the
Time/Date option in the options list
to manually set the time and date.

Why can I only see 4 options when
the user guide says there are 6?

The telephone screen will only show
4 options at a time. T o see mor e, press
the down arrow button s.

17 Model 392 User Guide

How do I remove the stand from
the phone?

Place one hand on top of the phone,
and place the other hand on the top
of the stand. Pull the stand away
from the telephone. You will have to
pull quite forcefully, but this will
not break the stand.

Can I turn the light on the screen
off?

No. You can only adjust the contrast
of the display.

Why are Callers not identified
on the display?

Caller ID information usually
arrives between the first and second
ring. Let the telephone ring at least
once before answering. Make sure
you subscribe to Caller ID
from your local telephone company.

†

services

Why can’t I dial a number in the
Callers List?

You must subscribe to a Caller ID†
service for names and/or numbers
to be recorded in the Callers List. If
the number of the caller is unknown
or private, you cannot return the
call. Or, the number may require a
digit 1 prefix before an area code.
Press the EditNum softkey to edit the
number, then press 1.

Why can’t I hear a caller or be
heard?

Increase the receiver or speaker
volume. Make sure the handset cord
is inserted securely into the jack. If
the speaker light is flashing, the call
is muted; press g to turn
mute off; the light will be steady
and not flashing.

Why does the telephone wobble?

Make sure the cords are routed
properly through the stand, as
indicated in the "Installation"
section. Check that the stand has
been properly snapped into place.

What does Hold Msg do?

This is an option available with
some Call Waiting
you are on a call, and another call
comes in on Call Waiting, you can
press the Hold Msg softkey to send a
network message to the caller. The
message will ask the caller to hold,
and tell them that you will be with
them shortly. You can then answer
the call at your convenience.
Contact your local telephone
company for activation information.

What does

These are options available with
some Call Waiting
softkeys allow you to put the
current call on hold, and answer a
Call Waiting call. You can then
switch between calls normally.
Contact your local telephone
company for activation information.

†

services. When

rr

AAAAnnnnsssswwwweeeerr

†

services. These

or

QQQQuuuuiiiitttt

do?

What is a softkey?

There are three keys on both the left
and right side of the display. They
do different things, depending on
the command displayed next to
them. See the section “How do I use
softkeys?” for more information.

†

These services may have different names

in your area. Contact your telephone
company for details.

If you’ve read this owner’s manual and
consulted the Troubleshooting section and
still have problems, please visit our website
www.aastra.com or call 1-800-574-1611 for
technical assistance.

© Aastra Telecom 2002
41-0013-00-00 Rev.03

Troubleshooting

Model 392 User Guide 18

Limited Warranty

Aastra Telecom warrants this product
against defects and malfunctions during
a one (1) year period from the date of
original purchase. If there is a defect or
malfunction, Aastra Telecom shall, at its
option, and as the exclusive remedy,
either repair or replace the telephone set
at no charge, if returned within the
warranty period.

If replacement parts are used in making
repairs, these parts may be refurbished,
or may contain refurbished materials. If
it is necessary to replace the telephone
set, it may be replaced with a

Limited Warranty

refurbished telephone of the same
design and color. If it should become
necessary to repair or replace a defective
or malfunctioning telephone set under
this warranty, the provisions of this
warranty shall apply to the repaired or
replaced telephone set until the
expiration of ninety (90) days from the
date of pick up, or the date of shipment
to you, of the repaired or replacement
set, or until the end of the original
warranty period, whichever is later.
Proof of the original purchase date is to
be provided with all telephone sets
returned for warranty repairs.

Exclusions

Aastra Telecom does not warrant its
telephone sets to be compatible with the
equipment of any particular telephone
company. This warranty does not
extend to damage to products resulting
from improper installation or operation,
alteration, accident, neglect, abuse,
misuse, fire or natural causes such as
storms or floods, after the telephone is
in your possession.

Aastra Telecom shall not be liable for
any incidental or consequential
damages, including, but not limited to,
loss, damage or expense directly or
indirectly arising from the customers
use of or inability to use this telephone,
either separately or in combination with
other equipment. This paragraph,

however, shall not apply to
consequential damages for injury to the
person in the case of telephones used or
bought for use primarily for personal,
family or household purposes.

This warranty sets forth the entire
liability and obligations of Aastra
Telecom with respect to breach of
warranty , and the warranties set forth or
limited herein are the sole warranties
and are in lieu of all other warranties,
expressed or implied, including
warranties or fitness for particular
purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty
period;

In North America, please call 1-800­574-1611 for further information.

Outside North America, contact your
sales representative for return
instructions.

You will be responsible for shipping
charges, if any. When you return this
telephone for warranty service, you
must present proof of purchase.

After Warranty Service

Aastra Telecom offers ongoing repair
and support for this product. This
service provides repair or replacement
of your Aastra Telecom product, at
Aastra Telecom's option, for a fixed
charge. You are responsible for all
shipping charges. For further
information and shipping instructions;

In North America, contact our service
information number: 1-800-574-1611.
Outside North America, contact your
sales representative.

Note: Repairs to this product may be

made only by the manufacturer
and its authorized agents, or by
others who are legally autho­rized. This restriction applies
during and after the warranty
period. Unauthorized repair
will void the warranty.

19 Model 392 User Guide

Index

Index

A

Activating Mute 8
Answering Calls 8
Area Code 11, 14

C

Callers Key 3
Callers List

Calling an entry
Changing a listing 14
Copying from 13, 14
Deleting all entries 14
Deleting an entry 14
Prompts 7
Viewing 14

Connect 4
Contrast Level 11

D

Date and Time 11
Directory

Adding name/number
Changing entries 13
Copy to 13
Deleting all entries 13
Deleting an entry 13
Dialing from 13
Entering

letters/characters 12

Finding entries 12
Key 3
Locking 13
Unlocking 13

Display

Contrast Level
Language 11
Prompts 7

14

11

12

E

Emergency Service Feature 1
Extension in Use 9

F

Flash 9, 16

G

Goodbye key 3

H

Handsfree

Activating
Speaker 3, 8

Hold key 3, 9

8

I

Icons 16
Insert

Faceplate
Number Card 6

Installation 4

6

K

Key Description 2

L

Language selection

See Display

Line Selection
Line1 key 3
Line2 key 3
Locking Directory

See Directory

8

M

Message Waiting 9, 11

Model 392 User Guide 20

Index

O

Options

Index

Clear Message Waiting

Contrast Level See Con-

Key
Language See Display
Ring Tone
Setting 11
Time/Date

P

Pause

Icon
Inserting 12

Predialing 8
Prompts 7

R

Redial key 3
Redial List 9
Ringer

ON/OFF
Tone 11
Volume 10

11

trast Level

3

11

See Date and Time

16

7

Speaker/Mute key 3
Stand 4
Switching 8

T

Telephone Light 9
Timing a call 8
Troubleshooting 17

V

Viewing items

Callers List
Directory 16
Services List 16

Voice Mail 7
Volume

Handset
Ringer 10
Speaker 10

14, 16

10

W

Warranty 19

S

Services

Activating
Deactivating 15

Services key 3
Softkeys 7
Speaker

Handsfree
Key 3
Light 9

21 Model 392 User Guide

15

8

Notes

Notes

Model 392 User Guide 22

Notes

Notes

23 Model 392 User Guide

Model 392 User Guide 24

© Aastra Telecom 2002

Model 392 User Guide

41-0013-00-00 Rev.03