Aastra Telecom 350 User Manual

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Page 1

PowerTouch 350

••••

User Guide

••••

Page 2

Contents

Introduction..............................................................1

Description...............................................................4

Installation................................................................6

Basic features.........................................................12

Personalizing your phone.......................................14

Callers List.............................................................16

Directory................................................................20

Unpacking the phone.........................................................3

Installing on a desk............................................................6

Installing on a wall ............................................................9

Checking your telephone.................................................11

Making a basic call..........................................................12

Making volume adjustments............................................13

Locking the Directory......................................................15

Dialing from the Callers List...........................................17

Editing a number in the Callers List before dialing ........17

Copying from the Callers List.........................................18

Deleting from the Callers List.........................................18

Adding to the Directory...................................................20

Finding items in the Directory.........................................22

Changing a Directory item ..............................................22

Dialing Directory items...................................................23

Deleting Directory items .................................................23

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Advanced features..................................................25

Predialing a number.........................................................25

Redialing a number..........................................................25

Dialing without the handset.............................................25

Dialing with a Live dial pad............................................26

Timing a call....................................................................26

Using Flash......................................................................26

Privacy/Extension in use .................................................26

Services..................................................................27

Activating a service.........................................................27

Deleting a service............................................................28

Prompts and indicators...........................................29

Display prompts...............................................................29

Indicators.........................................................................30

Helpful hints...........................................................31

Warranty and repairs .......................................................33

Cleaning the display........................................................33

General inquiries .............................................................33

Regulatory information ...................................................33

Index ......................................................................34

Page 4

Introduction

Your telephone has gone modular! Now you can change features simply by removing one module and sliding in another.

Let the display be your guide

Follow the display on the module for instructions to use features and handle calls. Your telephone has an 8-line display, with enlarged numbers.

Store the numbers of your friends right in the phone

Once you’ve added numbers to the Directory, calling is easy. Instead of hunting for your phone book, look in the Directory and dial the number with the touch of a key.

†

Requires voice message service (light indicator service may not be available in all areas).

Don’t stop what you’re doing to talk

If you need both hands to do something, use the handsfree key. Then just talk normally on the speakerphone while you go on with your task.

See if you have a message

†

You’ve been expecting a call but you had to run an errand. When you get back, look at your phone: if the light is flashing, a caller has left a message for you.

See your telephone company about subscribed services.

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Don’t worry if your line’s tied

††

up*

Your telephone display lets you know who that second caller is while you’re on the phone.

Recognize a private number*

You know your caller has a private number before you even answer because your telephone has a special ring for private callers. The display also shows you that the number is private.

Identify callers by preferred name*

The phone company knows her as Mrs. Smith, but you call her “Mom”. If you’ve got her number and name in the Directory, you’ll see “Mom” on the display whenever she calls.

See who’s called*

You’re out. Check the Callers List to see who’s called, then call back at your convenience. Or, if you’re busy, check the display to see who’s calling. Then decide if you want to answer.

* Requires Caller ID service.

††

Requires Caller ID on Call Waiting service (not available in all areas).

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Unpacking the phone

After unpacking, keep the boxes. Check to see that you have these parts:

If any part is missing, contact the outlet where you got the telephone.

2 line cords

number card and lens

handset

handset cord

language plate

base

regulatory sheet

module

stand

power adaptor

Page 7

Description - Base

Handsfree/Mute activates the speaker and microphone so you can listen and talk without lifting the handset (page 25).

adjust the receiver, speaker, and ringer volume (page 13, 29, and 31).

hold (page 12).

lets you

puts the call on

Light shows when you have calls or messages (page 30).

eight options to customize your telephone (page 14).

≈

connect to network features, such as call waiting (page 26).

allows you to

ends an active call (page 12).

lets you access

always

Page 8

Description - Module

people who called (page 16).

Softkeys

the commands that they point to on the display (page 14, 16, 20, 25, 27).

∆

store and access up to 50 numbers and names (page 20).

copy phone numbers (and names) into your Directory (page 18,

21).

•

page of a service, or the list or an item for Callers or Directory. It requires the printer option: see your telephone company to order the cable (RJ11/RS232).

lets you access a list of

let you activate

lets you

lets you print a

list, where you can access your subscribed services (page 27).

†

list of the last five numbers you dialed (page 25).

lets you access a

shows you the Services

Display gives you instructions and information about calls and features (page 29).

Contrast gives you eight settings to adjust the display.

”

and ’ let you move up and down any list such as Options, Callers, Directory, Redial, and Services (page 14, 16, 21, 25, 27).

‘

and “ let you move between pages when you are using your services (page 27). ‘ also deletes characters (page 17, 21) and “ also adds a space in a name (page

21).

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Installation

Note: Before inserting or removing a module, unplug all cords to the telephone. The telephone will not work without a module.

Installing on a desk

1. Insert the module

Remove the clip from the connector. Slide the module all the way into the base from the right-hand side.

2. Connect the handset cord

Turn the telephone over. Plug one end of the handset cord into the jack marked with on the bottom of the telephone. Then, route the handset cord down through the channel below.

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3. Lower the stand into the slots

Hold the stand so that the square opening is on the lower right.

For a high viewing angle:

Lower the stand so that the two tabs fit into the lower slots on the bottom of

the telephone (marked with ).

For a low viewing angle:

the stand so that the two tabs fit into the upper slots on the bottom of the telephone (marked with ).

4. Lock the stand into place

Press down hard on the top edge of the stand until the locking tabs click.

Lower

Note: To remove the stand: Reverse the process in steps 3 and 4. With one hand holding the phone and the other hand holding the stand, pull them apart, increasing pressure steadily until the stand pops off.

5. Connect the line cord

Plug one end of the long (6 ft) line cord into the jack next to the handset jack on the bottom of the telephone, marked with 1.

6. Connect the fax machine, modem or answering machine (optional)

Plug one end of the second line cord (not supplied) into the jack above the handset jack on the bottom of the telephone, marked with 2.

7. Attach the power adaptor

Plug the power adaptor into the power jack on the bottom of the telephone,

marked with .

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8. Route the cords

Route the line cords and power adaptor cord through the channels in the stand.

11. Insert the number card

Write your telephone number on the card and place it into the slot on the telephone. Bend the clear plastic lens into the slot, over the number card.

Note: Keep the plastic lens away from small children.

9. Plug in the cords

Plug the power adaptor into a wall outlet.

Plug one line cord into one telephone wall jack. Plug the second line cord into the fax machine, modem, or answering machine.

10. Attach the handset

Plug the other end of the handset cord into the handset and place the handset on the telephone.

12. Insert the language plate

Snap the plate over the keys above the dial pad.

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Installing on the wall

1. Insert the module

Remove the clip from the connector. Slide the module all the way into the base from the right-hand side.

2. Connect the handset cord

Turn the telephone over. Plug one end of the handset cord into the jack marked with on the bottom of the telephone. Then, route the handset cord down through the channel below.

3. Connect the line cord

Plug one end of the short (8 in.) line cord into the jack next to the handset jack on the bottom of the telephone, marked with 1.

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4. Connect the fax machine, modem or answering machine (optional)

Plug one end of the second line cord (not supplied) into the jack above the handset jack on the bottom of the telephone, marked with 2.

5. Attach the power adaptor

Plug the power adaptor into the power jack on the bottom of the telephone,

marked with .

6. Plug in the cords

Plug the power adaptor into a wall outlet.

Plug the short line cord into the telephone wall jack. Plug the second line cord into the fax machine, modem, or answering machine.

7. Mount the telephone

Press the telephone against the wallmount plate until the hooks on the plate align with the wall-mount slots on the telephone. Slide the telephone down until it is secure.

8. Attach the handset

Plug the other end of the handset cord into the handset and place the handset on the telephone.

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9. Insert the number card

Write your telephone number on the card and place it into the slot on the telephone. Bend the clear plastic lens into the slot, over the number card.

Note: Keep the plastic lens away from small children.

10. Insert the language plate

Snap the plate over the keys above the dial pad.

Checking your telephone

Whenever the telephone has been without power for a long period of time, the display asks you to select a language when power returns. Follow the directions on the display to select one of the languages.

If you’ve missed the prompt for language, don’t worry. See page 14 for another way to change the language.

The telephone also runs a test to ensure that the line cord is connected. If the test fails, the display prompts you to check the phone cord ( ).

You can now use your telephone. But read on to learn more about your telephone’s special features. If you want to customize your phone, see Personalizing your phone on page 14.

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Basic features

Making a basic call

For other ways of handling calls (including predialing), see page 25.

To dial a number

1. Lift the handset.

2. Enter the number using the dial pad.

To answer a call

1. Lift the handset.

To end a call

1. Hang up the handset or press

To place a call on hold

1. Make or answer a call.

2. Press

3. Hang up the handset.

4. Lift the handset of this phone or an

Note: If a call is held for more than 15 minutes, it is automatically reconnected. If the handset is off the telephone, the caller can hear you again. If the handset is on the telephone, the call is released.

extension phone to retrieve the call.

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Making volume adjustments

Adjusting the ringer volume

Without lifting the handset, press the left side of

Ringer is OFF

To turn the ringer on or up, press the right side of the volume bar without lifting the handset. The telephone rings while you adjust the volume so you can hear how loud it is. The new volume level is saved automatically.

Adjusting the receiver volume

When you are on a call, you can turn the volume of what you hear up or down by pressing the right or left side of

volume returns to normal when the handset is put back on the telephone.

appears on the display.

. The receiver

until

Adjusting the speaker volume

When you are on Handsfree, press the left or right side of to turn the speaker volume up or down. If you hold either end of the key down, you can scroll through all the volume settings. The speaker volume setting stays at the new level between calls.

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Personalizing your phone

Your telephone has eight options to personalize your telephone. The display shows four options at a a time. To preview the entire list, keep pressing ’ and ”.

To select an option

1. Press

2. Press the option number (for

3. Press the appropriate softkeys to

4. Press the

5. Press

example, press pad mode).

Press ’ or ” to scroll through the list, one option at a time. Then press the the option setting.

change the setting.

any time to leave the list.

(recessed key).

to set the dial

Show

softkey to check

Done

softkey.

1. Display language

Change to the other language (Spanish or English).

2. Time and date

Enter the time and date. The setting is updated with each incoming call.

3. Ring tone

Choose one of three ring tones.

4. Call timer

Turn the timer on or off. When on, it times each call automatically (if a service is not active).

5. Dial pad mode

Turn Live dial pad on or off. When on, the telephone automatically dials out any number you press on the dial pad. When off, you can predial or view numbers on the display before you dial them.

6. Clear Message Waiting

If you get the prompt on the display when there aren’t any messages, turn the display prompt and the telephone light off.

Message Waiting

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7. Area code

Enter up to three area codes so that calls can be dialed from the Callers List without the area code.

8. Callers List mode

Select the type of calls to be logged in the Callers List. Choose between no calls, all calls, or unanswered calls.

Display icons

You are in the Options list.

Locking the Directory

Once you've accumulated a lot of items in the Directory, you can lock it so that items won’t be accidently erased.

Note: You cannot change or add items in a locked Directory.

To lock the Directory

1. Press

2. Press

3. Press ¥. The display shows that

To unlock the Directory

1. Press

2. Press

3. Press £. The display shows that

¥ ˙

the Directory is locked.

¥ ˙

the Directory is unlocked.

. .

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Callers List

Your telephone logs up to 25 incoming calls which are stored in the Callers List.

Note: The Callers List remains empty until you receive calls AND until you subscribe to calling line identification service from your local telephone company.

The Callers List tells you who called while you were out or unavailable, and lets you dial the callers back from the list.

If the number matches a number that you've programmed with a name in the Directory, the Callers List will show that name.

From the Options list, the Callers List can be programmed to record all incoming calls, no calls, or only unanswered calls. Press

, and follow the instructions on the

display.

¥,

To view the Callers List

1. Press

2. When there are new callers, press

3. Press ’ or ” to move between

4. Press

List heading.

’

to see the first new caller in the

list. OR Press the

the last caller you viewed the last time you were in the Callers List.

callers.

softkey, or to leave the Callers List.

Note:

if you're on a call.

to see the Callers

Resume

softkey to see

, the

Quit

at any time

also hangs up

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Dialing from the Callers List

If you call a number from the Callers List and you don't get connected, you may have to edit the number (for example, the number may be long distance and you may have to add "1").

To dial from the Callers List

1. Press

2. Use ’ and ” to find the caller.

3. Press the

Handsfree key, or lift the handset.

Note:

If you dial any numbers after the call connects, those numbers won’t appear on the display.

Note:

When you finish the call, you return to the same number in the Callers List.

DIAL

softkey or the

Changing a number in the Callers List before dialing

If you frequently have to delete an area code to dial a number, enter the area code in the Options list. Press

¥, , and follow the

instructions on the display. After you do this, that area code will appear in brackets, but won’t be dialed out.

To edit a number in the Callers List

1. Press

2. Press ’ until you find the caller

3. If you just want to add digits, you

4. Use the dial pad to add digits.

you wish to call.

can skip this step. If you want to delete digits first, press the

EditNum

Press the erase one digit to the right of the cursor. Press the softkey or ‘ to erase one digit to the left of the cursor.

softkey to begin editing.

Remove

softkey or “ to

BackSpace

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Caution:

save changes. If you plan to call the number again, copy it to the Directory before dialing it (see the next procedure).

5. Press the Handsfree key, or lift the handset to make the call.

Callers List does not

DIAL

softkey or the

5. If no name is displayed, you are prompted to enter one. If you don’t want to save a name, go to step 6. To enter a name, use the dial pad. (The letters are on the keys. For special characters, see the chart on page 21.)

6. Press the

SAVE

softkey.

Copying from the Callers List

To copy to the Directory To delete one caller

1. Press

2. Press ’ until you find the caller

3. If it requires editing, press the

4. Press

you wish to copy.

EditNum

instructions in the procedure before this one.

displayed, skip steps 5 and 6.

softkey and follow the

. If a name was

Deleting from the Callers List

1. Press

2. Press ’ until you find the caller

3. Press the

4. Press the

To delete all callers

1. Press

2. Press the

3. Press the

you wish to delete.

Delete

confirm the action.

DeleteList Delete

confirm.

softkey.

softkey again to

softkey.

softkey to

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Icons in the Callers List

You are in the Callers List.

You answered the call when it

came in.

You did not answer the call

when it came in.

You were on another call when

this call came in.

√

You have returned the call from the

Callers List.

The area code has been

stripped off.

The party called four times.

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Directory

The Directory lets you store up to 50 names and numbers in alphabetical order so that you can dial numbers directly from the Directory. The Directory sorts the names by the first character.

For consistency, always enter your Directory names in the same order (last name first, or first name first). If you don't enter a name, the item is sorted by the telephone number. All telephone number items are at the beginning of the Directory.

Adding to the Directory

To add a name and number

1. Press

2. Press the

3. Enter the telephone number using

∆

already in the Directory.

the dial pad. The number can have up to 24 digits.

AddNew

if you are not

softkey.

If the number includes external access codes or personal identification numbers, enter a pause between the two numbers. Press the pause. (The after you’ve entered the first digit of the number.) If required for a custom calling feature, press appropriate place in the number. You can press these keys without activating these functions on the telephone.

4. Press the

5. If you don’t want to save a name, go to step 6. Press the key with the desired letter until that letter appears on the display. (The letters are on the keys. For special characters, see the chart on page

21.) The name can have up to 16 characters, including spaces.

Pause

≈

SAVE

softkey for a

softkey appears

≈

at the

softkey.

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Press the to move to the next letter or add a space.

For example, to enter Ruth: press

Note:

or the next letter is on a different key.

Press the switch between upper and lower case.

Press the to erase a character.

6. Press the display shows the new item.

Chart for special characters

The following characters aren't shown on your dial pad keys.

Key Character

NextSpace

“,

You don’t have to press “

NextSpace

ChangeCase

BackSpace

SAVE

& ' ( ) , - . Q Z

softkey or “

¡¡

, “, ¡, “,

softkey if the

softkey to

softkey or ‘

softkey. The

To copy from the display

1. When a number is on the display, press

If a name was on the display, skip steps 2 and 3.

2. If no name is displayed, you are prompted to enter one. If you don’t want to save a name, go to step 3. To enter a name, use the dial pad. (The letters are on the keys. For special characters, see the chart on this page.)

3. Press the

To copy from Redial

1. Press

2. Press ’ or ” to find the number

3. Press

†

you want to copy.

If a name was on the display, skip steps 4 and 5.

SAVE

softkey.

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4. If no name is displayed, you are prompted to enter one. If you don’t want to save a name, go to step 5. To enter a name, use the dial pad. (The letters are on the keys. For special characters, see the chart on page 21.)

5. Press the

SAVE

softkey.

Finding items in the Directory

To ﬁnd items in the Directory

• Press the listing (the number, the name, or both).

• If the display shows … after the number, it means the number is longer than the display.

• Press softkey, or the Directory.

Note:

you’re on a call.

Change

∆

softkey to edit a

, the

Quit

to get out of

also hangs up if

• Press

• Press ’ to scroll down and ” to

• Press and hold ’ or ” to

• Press the appropriate dial pad key

∆

Directory list heading.

scroll up the Directory, one listing at a time.

continuously scroll down or up the Directory.

to see the listings that start with a particular letter. (For example, takes you to the first 'J' listing; use

’

for the second 'J' listing;

takes you to the first 'K' listing.)

to see the

Changing a Directory item

To change a Directory item

1. Press

2. Find the name and number you

3. Press the

4. To skip the number, go to step 5.

5. Press the

∆

want to change by pressing the first letter of the name or ’, or ”.

Use the erase digits. Use the dial pad to add digits.

BackSpace

Change

Save

softkey.

softkey or ‘ to

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6. If you don’t want to change the name, go to step 7. To change the name, press the softkey or ‘ to erase letters. Use the dial pad and the softkey or “ to add letters. (The letters are on the keys. For special characters, see the chart on page

21.) Press the switch between upper and lower case.

7. Press the

BackSpace

NextSpace

ChangeCase

SAVE

softkey.

softkey to

Dialing Directory items

To dial from the Directory

1. Press

2. Find the name and number you

3. Press the Handsfree key or the

∆

want to call by pressing the first letter of the name or ’, or ”.

DIAL

softkey, or lift the handset.

Note:

If you dial any numbers after the call connects, those numbers won’t appear on the display.

4. Press

the call.

Note:

When you finish the call,

you are no longer in the Directory.

or hang up to end

Deleting Directory items

To delete individual items

1. Press

2. Find the name and number you

3. Press the

4. Press the

5. Press

∆

want to delete by pressing the first letter of the name or ’, or ”.

confirm. The display shows the next listing

in the Directory.

∆

softkey, or the Directory.

Note:

you’re on a call.

Delete Delete

softkey. softkey again to

, the

Quit

to get out of

also hangs up if

Page 27

To delete all items

1. Press

2. Press the

3. Press the

4. Press

∆

DeleteList Delete

confirm the action.

∆

softkey, or the Directory.

Note:

you’re on a call.

softkey.

softkey to

, the

Quit

to get out of

also hangs up if

Display icons

You are in the Directory.

You pressed

≈

into a number.

You pressed the or a pause (which can be up to 3 seconds) has been programmed into a number.

≈

has been programmed

Pause

softkey

Page 28

Advanced features

Predialing a number

Predial lets you view the number first, before you dial it. It helps prevent dialing errors. Predial does not work when the Live dial pad option is on (see page 14).

To predial a number

1. Enter the number using the dial pad. Use the or ‘ to correct errors.

2. Lift the handset, or press the softkey or Handsfree key.

BackSpace

softkey

DIAL

Redialing a number

†

five numbers you called.

To redial a number

1. Press

2. Press

3. Lift the handset, or press the

shows you a list of the last

†

or ” to find the number.

’

softkey or Handsfree key.

DIAL

If you dial any numbers after the call connects, those numbers won’t appear on the display.

To delete a redial number

1. Press

2. Press ’ or ” to find the number.

3. Press the

Display icons

†

You are in the Redial list.

Delete

softkey twice.

Dialing without the handset

With Handsfree you don't have to interrupt the task at hand to talk on the telephone. You can also use the Mute feature to talk to someone else in the room without the caller hearing.

To dial using Handsfree

1. Press the Handsfree key.

2. Enter the number.

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3. If you want to talk to someone else in the room without the caller hearing you, press the Handsfree key again. The Handsfree light flashes. You can still listen to the caller.

Each time you press the Handsfree key, you switch between Handsfree and Mute.

Dialing with a Live dial pad

You can make the telephone dial out and go on Handsfree as soon as you press a dial pad key. Do this by turning Live dial pad on: press

instructions on the display.

To dial with a Live dial pad

1. Enter the number using the dial pad. The number is dialed automatically and the call goes on Handsfree.

2. Whenever you want privacy, lift the handset.

, and follow the

Timing a call

You can turn the call timer on, if you want to automatically time the length of your calls, or you can turn it off. Press

¥, , and follow the

instructions on the display. The timer begins counting when you answer, or 5 seconds after you dial. The timer does not run when a service is active.

Using Flash

You use subscribed services, such as call waiting and three-way calling. Follow the procedures given to you by your telephone company when you subscribe to these features. Wherever it says to press the hook-switch or receiver button, press instead.

≈

mainly for

≈

Privacy/Extension in use

Extension in use

display when someone uses an extension telephone. The light remains on until the other person hangs up.

appears on the

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Services

The large display on your telephone offers you the advantages of fullscreen services, much like an automatic banking machine. You can subscribe to enhanced telephone company features and services such as home banking, catalog shopping, movie libraries, and restaurant guides. You can also subscribe to telephone network services such as network voice mail.

The Services list shows you the services that you subscribe to. Before you can select a service, you must load it into your telephone. For information on loading a service, please contact your telephone company or service provider.

Some services may be available by dialing them directly, and do not need to appear in your Services list. You can store the number for this kind of service in your Directory.

Note: Some telephone features (such as call timer) may be disabled when you are using a service.

Activating a service

To activate a service

1. Press

2. Press ’ and ” to move the cursor

3. Press the

4. Once you have connected to the

5. After a Services session, press the

to the service you want.

activate the service next to the cursor.

service, follow the instructions.

Quit

softkey or

leave the list.

Select

softkey to

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Deleting a service

“‘

You may be able to delete a service when you no longer use it or when you

want to replace it.

To delete a service

1. Press

2. Press ’ and ” to move the cursor

3. Press the

4. If you change your mind, press the

5. Press the

Note: You may not be able to delete some services.

to the service you want.

Restore

Delete

softkey.

Quit

softkey.

softkey or

to leave the list.

Display icons

You are in the Services list.

Press “ or ‘ for more

information.

Service information is being

downloaded to your telephone.

Page 32

Prompts and indicators

Display prompts

Your telephone display gives you instructions and information. If you want to know what to do about a particular display prompt, look it up here. The prompts are listed in alphabetical order.

For other helpful hints, see page 31.

Check phone cord

A line cord ( ) is not connected properly.

Directory is full

You are in a full Directory or trying to copy an item to a full Directory. Delete an item that you no longer use before adding or copying an item.

Directory is empty

You have pressed list is empty. Press the to add items.

∆

AddNew

and the

softkey

In English Español

The telephone now has power. Press a softkey to change the language for the display.

Message Waiting

Check for new messages at your Voice Mail center. Press “ to see other display prompts.

Private name Private number

The caller has requested that the name (or number) not be shown. Your telephone rings differently for private calls.

Redial List is empty

You have pressed list is empty. Or, you have just deleted all items in the list.

Ringer is OFF

You can’t hear incoming calls. To turn the ringer on again, press the right side of

†

and the

Page 33

Unknown name Unknown number

The telephone company is unable to provide the name or number of the caller.

X New callers

XX new calls have been added to the Callers List since you last checked it. Press

to access the list.

Indicators

The telephone light and Handsfree/ Mute light let you know the status of calls and messages. The tables below show what the lights mean and also what the display shows in different situations.

Handsfree/Mute light

Feature Light

Call is on Handsfree

Handsfree call is muted

Handsfree/Mute light is on.

Handsfree/Mute light flashes. Display shows

Microphone muted

Telephone light

Feature Light

Call is on hold

Extension is in use

Message is waiting

Visual ringing

If you've checked your messages and the display still shows that there is a message waiting, turn off the prompt and the telephone light using the Options list. Press

¥, , and follow the

instructions on the display. After you check your messages, it

takes a few seconds for the prompt and light to turn off.

Light flashes. Display shows

Call is on hold

Light is on. Display shows

Extension in use

Light flashes. Display shows

Message Waiting

Light flashes while ringing. Display shows name and number (if available).

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Helpful hints

Callers are not identified on the display.

Let the telephone ring at least twice before answering. Make sure you subscribe to calling line identification services from your local telephone company.

The display is blank and ringer volume is very low.

Make sure the power adaptor is plugged in a working electrical outlet.

You cannot dial a number in the Callers List.

If the number of the caller is unknown, you cannot return the call.

Or, the number may require an area code. Press the edit the number, then press the softkey.

You cannot hear a caller or be heard.

Increase the receiver or speaker volume. Make sure the handset cord is inserted securely into the jack. If the Handsfree light is flashing, the call is muted: press the Handsfree key.

EditNum

softkey to

DIAL

The telephone wobbles.

Make sure the cords are routed properly through the stand, as indicated in the Installation section. Check that the stand has been properly snapped in.

The display works but you can't hear a dial tone.

Make sure the line cord is connected in the appropriate jack. If the problem persists, have your wall jack checked: the wiring may need to be repaired.

The cursor doesn't move when you're adding to the Directory.

The name or number may be too long. Names can be no longer than 16 characters and numbers can be no longer than 24 characters.

The display is in the alternate language.

You can change to the other language by pressing appropriate softkey.

You cannot place a call.

This telephone requires tone service.

¥,

, and the

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The display is blank.

Your telephone provides basic telephone service during a power failure. You can use the dial pad and receive calls, but the other keys and the display do not work until power returns.

The time and date are wrong.

If the power has been out, the next incoming call will reset the time and date. (You must subscribe to calling line identification service.) To manually reset the time and date, press

instructions on the display.

The ringer sounds different.

When a call comes in from a private name or number, the ringer uses a special tone.

Numbers don’t show on the display.

If you dial using the Directory, Callers List, or Redial, numbers you press on the dial pad will not appear on the display. (This keeps passwords from appearing on the display.) If you dial using the dial pad, every number you press will appear.

, and follow the

The Redial list shows more than the number you dialed.

If you dial using the dial pad, the Redial list stores all digits you dial, even those you dial after the call connects. If you want just the number to be stored, dial using the Directory or Callers List.

My voice mail password shows up in the Redial list.

If you dial your voice mail number using the dial pad, all digits you dial, including your password, are stored in the Redial list. Delete the number in your Redial list.

To keep your voice mail password a secret, program the telephone number for your voice mail service into the Directory. Do not program your password. Then, always dial the voice mail number using the Directory. When you dial your password, it won’t show up in the Redial list.

What is a softkey?

There are three keys on the left and right side of the display. They do different things, depending on the label next to them on the display.

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Warranty and repairs

When you ship your telephone to a Aastra Telecom Service Center, you are responsible for shipping charges.

General inquiries

If you’ve read the guide and you have questions, call 1-800-574-1611 in the USA and in Canada.

Cleaning the display

Use only a soft cloth soaked in isopropyl alcohol to clean the display.

Warning: Do NOT use a dry cloth: it might scratch the surface. Do NOT use ketone, acetone, toluene, or xylene: they may damage the coating.

Regulatory information

The Load Number (LN) for your telephone is 8. The Ringer Equivalence number (REN) is 0.7B. Please see the bottom of your telephone or the Regulations sheet for more regulatory and safety information.

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Index

Alternate language Answering a call Answering machine,

connecting Area code Arrow keys

Backspace key

Call is on hold Call timer 14, Callers key Callers List 16–

Answer mode Changing an item Copying to the Directory Deleting items Dialing a number Dialing problems Editing items Icons

7, 9

17 31

Viewing items Calls on hold Changing

a Callers item

a Directory item Chart for special characters Check phone cord Cleaning the display Contrast key Copy key Cords, routing Customer service

Date and time

Problems Deleting items

Callers List

Aastra Telecom 350 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual