Aastra 33i User Manual

Proprietary and Contents Section

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2nd Edition (November 15, 2007)

© Copyright 2007 Aastra Intecom Inc. All rights reserved.

Information in this manual may change with product revisions. Aastra Intecom may add
features or enhancements to the product(s) and/or program(s) described in this manual at
any time.

Technical Publications freezes the information in this manual based on the specified
software and hardware releases. Publications writers incorporate such changes into newly
released publication editions. Publications writers will incorporate any modifications
provided to them after the publication release date into the next scheduled release of
the publication.

Aastra Intecom furnishes the application described in this manual under a license
agreement and customers may use or copy information in the manuals only in accordance
with the terms of the agreement.

Contact Information

Address any reader comments to:

33i IP Phone User Guide for SPN

Aastra Intecom
Customer Information Group Manager, M/S 1N
2811 Internet Boulevard
Frisco, TX 75034-1851

You may also send email to [e-mail]

What to Expect when Contacting Company

Technical Publications will email responses to customers within seven business days of
the contact. Note that product support is not available through this email address. For
product support, contact the Aastra Intecom Customer Service Center (CSC) at 1-800­729-1872. Aastra Intecom may use or distribute review comments and information
without incurring obligation.

Trademarks and Acknowledgements

Product registered trademarks and copyrights of the products included in this publication
include Pointspan®, Centergy®, Centergy Remote®, Centergy Reporting®, and
Centergy 5® as registered trademarks of Aastra Intecom Inc.

Product trademarks and copyrights of the products included in this publication include
Nexspan™, Unified Communication Platform™, Integrated Conference Manager™, and
Movacs™ as trademarks of Aastra Intecom Inc.

This publication identifies all other products or services mentioned herein by the
trademarks, service marks, or product names designated by the companies that market
those products. The companies producing these trademarks and registered trademarks
control ownership of them. Make all inquiries concerning such trademarks directly to
those companies.

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Proprietary and Contents Section

Revision History

The following represents the revision history of this publication:

Revision
Number

2741-001 09.12.2007 Aastra Intecom Inc. Initial release of this

Date
Completed Point of Contact

Description

publication for SPN.

2741-002 10.31.2007 Aastra Intecom Inc.

33i Product

Product Liability

Aastra Telecom will not accept liability for any damages and/or long distance charges,
which result from unauthorized and/or unlawful use.

While every effort has been made to ensure accuracy, Aastra Telecom will not be liable
for technical or editorial errors or omissions contained within this documentation. The
information contained in this documentation is subject to change without notice.

Copyright 2005 Aastra Telecom. www.aastra.com
All Rights Reserved.

• No emergency 911

support for Remote SIP
Worker.

• Add Bridged Line

Appearance section.

• Speed Dial Edit Feature

available at later date.

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States
Code. Customer shall not disclose to any third party such confidential and proprietary
programs and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,
transcribe, translate or reduce to electronic medium or machine readable form or

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language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and
other confidential or proprietary information of Seller. In no event shall Seller or its
suppliers or licensors be liable for any damages whatsoever (including without limitation,
damages for loss of business profits, business interruption, loss of business information,
other pecuniary loss, or consequential damages) arising out of the use of or inability to
use the software, even if Seller has been advised of the possibility of such damages.

Limited Warranty

Aastra Telecom warrants this product against defects and malfunctions during a one (1)
year period from the date of original purchase. If there is a defect or malfunction, Aastra
Telecom shall, at its option, and as the exclusive remedy, either repair or replace the
telephone set at no charge, if returned within the warranty period.

33i IP Phone User Guide for SPN

If replacement parts are used in making repairs, these parts may be refurbished, or may
contain refurbished materials. If it is necessary to replace the telephone set, it may be
replaced with a refurbished telephone of the same design and color. If it should become
necessary to repair or replace a defective or malfunctioning telephone set under this
warranty, the provisions of this warranty shall apply to the repaired or replaced telephone
set until the expiration of ninety (90) days from the date of pick up, or the date of
shipment to you, of the repaired or replacement set, or until the end of the original
warranty period, whichever is later. Proof of the original purchase date is to be provided
with all telephone sets returned for warranty repairs.

Exclusions

Aastra Telecom does not warrant its telephone sets to be compatible with the equipment
of any particular telephone company. This warranty does not extend to damage to
products resulting from improper installation or operation, alteration, accident, neglect,
abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in
your possession.

Aastra Telecom shall not be liable for any incidental or consequential damages,
including, but not limited to, loss, damage or expense directly or indirectly arising from
the customer’s use of or inability to use this telephone, either separately or in
combination with other equipment. This paragraph, however, shall not apply to
consequential damages for injury to the person in the case of telephones used or bought
for use primarily for personal, family or household purposes. This warranty sets forth the
entire liability and obligations of Aastra Telecom with respect to breach of warranty, and
the warranties set forth or limited herein are the sole warranties and are in lieu of all other

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Proprietary and Contents Section

warranties, expressed or implied, including warranties or fitness for particular purpose
and merchantability.

Warranty Repair Service

Should the set fail during the warranty period, contact the Aastra Intecom Customer
Service Center (CSC) at 1-800-729-1872.

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33i IP Phone User Guide for SPN

Table of Contents

nd

Edition (November 15, 2007) ................................................................................iii

2

Contact Information ....................................................................................................iii

What to Expect when Contacting Company ...............................................................iii

Trademarks and Acknowledgements ..........................................................................iii

Revision History.......................................................................................................... iv

33i Product.........................................................................................................................iv

Product Liability.......................................................................................................... iv

Software License Agreement ......................................................................................iv

Limited Warranty ......................................................................................................... v

Exclusions..............................................................................................................v

Warranty Repair Service ............................................................................................. vi

About This Publication ..........................................................................................................xi

Overview ..................................................................................................................... xi

Audience...................................................................................................................... xi

Organization ................................................................................................................ xi

Terms and Definitions.................................................................................................xi

References .................................................................................................................. xii

Chapter 1 Introduction ........................................................................................................... 1

Overview............................................................................................................................. 1

The 33i Telephone .............................................................................................................. 1

Phone Features.................................................................................................................... 2

General Requirements......................................................................................................... 2

Headset/Handset Connection ....................................................................................... 2

Handset .................................................................................................................. 2

Headset (Optional).................................................................................................2

Chapter 2 Getting Started ...................................................................................................... 1

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Installation .......................................................................................................................... 1

Startup .......................................................................................................................... 1

Configuration and Updates........................................................................................... 1

No Service Message............................................................................................... 2

Network Disconnected........................................................................................... 2

33i Keys and Functions ................................................................................................ 2

33i Key Description ..................................................................................................... 3

Programmable Hard Keys................................................................................................... 4

Features ........................................................................................................................4

Line and Call Appearance Keys................................................................................... 5

Line/Call Appearance Hard Keys .......................................................................... 5

Programmable Hard Keys as Line/Call Appearances............................................ 5

Status Lamps for Line and Call Appearances ..............................................................6

Speaker and MWI Status Lamps .................................................................................. 6

Speaker ..................................................................................................................6

Message Waiting Indicator .................................................................................... 6

Volume Key ................................................................................................................. 7

Call Timer........................................................................................................................... 7

Mute.................................................................................................................................... 8

Idle State Display ......................................................................................................... 8

Chapter 3 Call Handling.........................................................................................................9

Place a Call .........................................................................................................................9

Receive a Call ................................................................................................................... 10

Answer an Incoming Call........................................................................................... 10

Connected Call..................................................................................................................10

One Directory Number Assigned to Multiple Phones ...................................................... 10

Example ............................................................................................................... 10

Calls on Hold with BLA............................................................................................. 11

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33i IP Phone User Guide for SPN

Callers List and Redial List ........................................................................................ 11

Handle Calls Using the Speaker ....................................................................................... 12

Handle Calls Using a Headset........................................................................................... 12

End a Call.......................................................................................................................... 12

Emergency Call Handling for Remote SIP Workers ........................................................ 13

Chapter 4 Phone Features .................................................................................................... 15

Hold .................................................................................................................................. 15

Place a Call on Hold................................................................................................... 15

Retrieve a Held Call ................................................................................................... 15

Automatic Hold .......................................................................................................... 16

Manage Multiple Calls on Hold ................................................................................. 16

Do Not Disturb..................................................................................................................16

Transfer............................................................................................................................. 17

Unannounced Transfer ............................................................................................... 17

Announced Transfer................................................................................................... 17

Conference ........................................................................................................................ 18

Establish the Conference ............................................................................................ 18

Release a Conferenced Party...................................................................................... 19

Conference Two Previously Connected Calls............................................................ 20

Call Forward ..................................................................................................................... 20

Multiple Call Forward Assignments .......................................................................... 21

Call Park ........................................................................................................................... 21

Call Pickup........................................................................................................................ 22

Call Waiting...................................................................................................................... 23

Message Desk Operator .................................................................................................... 23

Voice Mail ........................................................................................................................24

Callers List........................................................................................................................ 24

Callers List Display .................................................................................................... 24

Callers List Functions................................................................................................. 24

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Missed Calls Indicator................................................................................................ 26

Access Missed Calls ............................................................................................26

Delete Entries in the Callers List................................................................................ 26

Exit the Callers List.................................................................................................... 27

Redial................................................................................................................................ 27

Last Number Redial ................................................................................................... 27

Redial List .................................................................................................................. 28

Appendix A Customize your 33i Phone............................................................................... 31

Options List....................................................................................................................... 31

Access the Options List.............................................................................................. 32

Preferences Menu ............................................................................................................. 33

Tones .......................................................................................................................... 33

Contrast Level ............................................................................................................ 34

Speed Dial Edit........................................................................................................... 34

Live Dialpad............................................................................................................... 35

Set Audio.................................................................................................................... 35

Set the Audio Option and Headset Volume......................................................... 36

Time and Date ............................................................................................................ 37

Time Server .........................................................................................................37

Set Time and Date Manually ............................................................................... 38

Language .................................................................................................................... 41

Phone Status Menu ........................................................................................................... 42

User Password...................................................................................................................43

Administrator Menu.......................................................................................................... 44

Restart Phone .................................................................................................................... 44

Phone Lock ....................................................................................................................... 45

Appendix B Troubleshooting ............................................................................................... 47

Index ....................................................................................................................................... 49

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About This Publication

Overview

This guide explains how to use your new 33i SIP IP phone. Not all features listed are
available by default. Contact your system administrator to find out which features and
services are available on your system. Your system administrator also has the ability to
customize some features on this phone.

Audience

This publication is intended for users of the Aastra 33i SIP IP phone.

Organization

This publication contains the following chapters.

Chapter, Topic Description

33i IP Phone User Guide for SPN

Chapter 1, Introduction Introduces the 33i SIP IP phone.

Chapter 2, Getting Started Provides procedures for starting and re-

Chapter 3, Call Handling Provides procedures for handling calls.

Chapter 4, Phone Features Provides procedures for using additional

Appendix A, Customize your 33i IP Phone Provides ways to customize your 33i phone.

Appendix B, Troubleshooting Provides solutions to common problems.

Terms and Definitions

Term Definition

IP

IP Address

starting the phone, descriptions of keys and
their functions, status lamps, etc.

features of the phone.

Internet Protocol (IP) is a data-oriented protocol used for
communicating data across a packet-switched network.

An identifier for a computer or device on a TCP/IP network.
Networks using the TCP/IP protocol route messages based on the IP
address of the destination. The format of an IP address is a 32-bit
numeric address written as four numbers separated by periods. Each
number can be zero to 255.

Aastra - 2741-002 xi

For example, 1.160.10.240 could be an IP address.

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About This Publication

Term Definition

MAC Address –
Media Access
Control

SIP – Session
Initiation
Protocol

VoIP – Voice
Over IP

References

The following publications provide related information.

Title Description

Aastra Model 33i IP Phone
Installation Guide

A number located on the white sticker on the bottom of the phone
that serves as a name for each phone.

The protocol for VOIP and other text and multimedia sessions, such
as instant messaging, video, online games and other services.

A technology that allows you to make telephone calls using a
broadband Internet connection instead of a regular (or analog) phone
line.

Installation and set-up instructions, general features and
functions, and basic options list customization. This
guide is included in the box with your phone.

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Chapter 1
Introduction

Overview

The 33i IP telephone provides communications over an IP Network using SIP IP
telephony protocol. The 33i has all the features of a regular business phone, allowing you
to place and receive calls, transfer, conference and more.

The 33i Telephone

33i IP Phone User Guide for SPN

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Chapter 1, Introduction

Phone Features

• Three-line adjustable backlit display screen.

• 3 hard keys as line appearance keys (L1 – L3) with corresponding lamps.

• 7 programmable keys with status lamps that can be programmed with specific

functions.

• Full-duplex speakerphone for handsfree calls.

• Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection

with your computer.

General Requirements

The 33i SIP IP Phone requires the following environment:

• A SIP-based IP PBX system or network installed and running with a SIP account

created for the 33i phone.

• Access to a Trivial File Transfer Protocol (TFTP) server.

• Ethernet/Fast Ethernet LAN (10/100mb).

• Category 5/5e straight through cabling.

• Power Options:

– Power over Ethernet (PoE) 802.3af

Inline power injector – An optional accessory necessary only if your network

–

provides no inline power.

– AC power adapter, included with the phone.

Headset/Handset Connection

Handset

Turn the phone over and locate the handset jack marked
cord into the jack until it clicks into place. Then route the handset cord through the
groove as shown in the illustration below. Attach the handset to the other end of the
handset cord.

Headset (Optional)

Turn the phone over and locate the headset jack marked
into the jack until it clicks into place. Then route the headset cord through the groove as
shown in the above illustration.

. Insert one end of handset

. Insert the headset cord

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Chapter 2
Getting Started

Installation

If your system administrator has not already setup your 33i phone, please refer to the
Aastra Model 33i IP Phone Installation Guide for basic installation and physical setup of
the 33i.

33i IP Phone User Guide for SPN

• Your system or network administrator manages the configuration and updates for

the IP phones on the configuration server.

• New updates to your phone can be automatically scheduled from the server by

your system administrator. Automatic updates are scheduled during non-business
hours or slow call periods.

Startup

The 33i automatically begins the startup sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart
your phone. The first screen to display is the Aastra splash screen.

Configuration and Updates

The 33i then checks settings and looks for new configuration and firmware updates on
the configuration server. If a new update is found, the phone displays the update it is
installing (either "Updating Config" or "New Firmware"). This process could take a few
moments while the configuration server downloads the latest updates.

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Chapter 2, Getting Started

Do not unplug or remove power from the phone while it is checking and installing
firmware.

No Service Message

See Appendix B, No Service

Network Disconnected

See Appendix B, Network Disconnected

33i Keys and Functions

Navigation Keys

Callers List Key

Conf Key

(Conference)

Xfer Key

(Transfer)

Redial Key

for information.

for information.

Hold Key

Hang Up key

Options Key with

Status Lamp

Directory Key with

Status Lamp

Directory Save

Key with Status

Lamp

Three Line Appearance/

Programmable Keys

Adjustment

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Volume

Bar

Directory Delete

Key with Status

Lamp

7 Programmable Keys with

Status Lamps

Mute Key with

Status Lamp

Speaker Key

(Handsfree)

33i Key Description

Key Description

33i IP Phone User Guide for SPN

Callers

Conference

Transfer

Redial

L1
L2
L3

Speaker/Headset

Controls the Hold feature.

Goodbye key:

• Ends an active call

• Exits an open list such as the Options List without saving

changes.

Accesses the Callers List of the last 200 calls received.

Controls the Conference feature.

Controls the Transfer feature.

• Accesses the Redial list of to 100 previously dialed numbers.

• Controls the Last Number Redial feature.

3 line/call appearance hard keys.

Activates the Speaker or Headset depending upon audio mode.

Adjusts the volume for the handset, headset, ringer, and speaker.

Navigation keys:

Up and Down arrows (

or ):

• Allow you to view status and text messages on the display if

the message consists of more than one line.

• Allow you to scroll through menu selections, such as the

Options List.

Aastra - 2741-002 3

Right and Left arrows (

or ):

• Allow you to view line/call appearances.

• Allow you to exit and enter a specific option in the Options list.

• If editing entries on the display:

• The

• The

Accesses features that customize the phone.

erases the character on the left.

saves the option.

Not Available.

Not Available.

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Chapter 2, Getting Started

Key Description

Removes entries in the Redial List or Callers List.

The Callers List is a feature options that may not be configured on
your phone.

Mute key - The Mute key is the last key at the bottom right of the
phone. It mutes the microphone so that your caller cannot hear you.
The red status lamp flashes when the microphone is on mute.

7 Programmable Keys with status lamps located just above the
Mute key.

Programmable Hard Keys

The 33i has 7 programmable hard keys with status lamps located just above the Mute
key. They support 6 programmable functions or line/call appearances.

Programmable keys are configured by the system administrator according to the
requirements of your organization.

There is a key card provided with the phone that provides label identification for these
keys.

Features

The programmable keys can be configured for any of the following features:

Key Name Key Label Description

Line/Call Appearances

Call Forward

Directory Number

Forward

Line/call appearances.

Call Forward – All – Forwards
your calls to another phone.

Call Park

Call Pickup

Call Park

Call Pkup

Parks a call.

Picks up a call ringing at another
phone.

Do Not Disturb

DND

Places the phone in the Do Not
Disturb state and incoming calls
go directly to your pre-defined
call forward/busy destination,
usually your voicemail.

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33i IP Phone User Guide for SPN

Key Name Key Label Description

Message Desk Operator

Voice Mail

Msg Desk

Voice Mail

Line and Call Appearance Keys

There can be up to 9 line/call appearances configured on the 33i phone (if no features are
configured on the available programmable keys). Usually you will have only one
directory number on your phone.

• Line appearance keys are those with assigned directory numbers.

• Call appearance keys are those that are used along with the line appearance keys to

support features such as conference, transfer, and call waiting.

An available line is automatically selected when the phone goes off-hook.

Line/Call Appearance Hard Keys

There are 3 physical line/call appearance hard keys on the bottom right side of the phone
labeled L1 – L3. The associated lamps indicate the status of the line or call appearance.
The following applies to these keys:

Receives calls on behalf of other
parties and forwards the calls to
the original destination
mailboxes.

Accesses the voicemail system.

• L1 is usually your main directory number.

• The L2 key is usually assigned as a supporting call appearance for the Line 1 line, to

provide another open line to perform Call Transfer, Conference, and Call Waiting.

• An incoming call will ring in on the line appearance where the directory number is

assigned. If that line is busy, it will ring in on the associated call appearance. If both
the line appearance and the call appearance are busy, the call follows the call forward
busy destination.

• If both the line and call appearance are busy, and there is no call forward busy

destination assigned, the caller hears busy tone.

• If you have only one directory number on your phone, you can use any one of the

line keys (L1 – L3) to originate a call. The destination will always display your
directory number as the originator.

• The last line used will be the first line used when the phone goes off-hook. For

example, if you used L3 for your last call, L3 will be the one used the next time you
go off-hook. If you want to select another line, you must do that manually.

Programmable Hard Keys as Line/Call Appearances

The 7 programmable hard keys can be programmed as line or call appearances. The
associated lamps indicate the status of the line or call appearance. The following applies
to these keys:

• The line appearance and call appearance are usually assigned to adjacent keys.

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Chapter 2, Getting Started

• The lamps associated with the line or call appearance provide status.

• Either one of the keys can be used to place a call from that directory number. The

destination will always display the directory number of the line appearance as the
originating directory number.

• Line/call appearance assignments on these keys are L4 – L9.

• An incoming call will ring in on the line appearance where the directory number is

assigned. If that line is busy, it will ring in on the associated call appearance. If both
the line appearance and the call appearance are busy, the call follows the call forward
busy destination.

• If both the line and call appearance are busy, and there is no call forward busy

destination assigned, the caller hears busy tone.

Status Lamps for Line and Call Appearances

Activity Lamp Description

Idle Off There is no call activity on this line/call

appearance.

Connected Solid A call is connected to the phone on this line/call

appearance.

Ringing Fast Flash A call is ringing in on this line/call appearance.

On Hold Slow Flash A call is on hold on this line/call appearance.

Speaker and MWI Status Lamps

The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status
indications.

Speaker

The speaker lamp is located beside the Speaker key.

Speaker LED Status Description

On Solid You are in Speaker mode.

Slow Flash You are in Headset mode.

Message Waiting Indicator

The Message Waiting Indicator (MWI) lamp is located at the top right of the phone.

MWI LED Status Description

Slow Flash You have a new message (s).

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MWI LED Status Description

Rapid Flash You have an incoming call.

Even Flash One or more calls are on hold.

Volume Key

You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume
key located directly below the dial pad.

Step Action Result

Set Ringer Volume:

1. Leave the handset in the cradle.

33i IP Phone User Guide for SPN

Call Timer

2.

Press the Volume key

Set Handset Volume:

1. Lift the handset

2.

Press the Volume key

Set Headset Volume:

1.

Press the Volume key
while on a call.

Set Speaker Volume:

1.

Press the Volume key
while on a call and talking on the
Speaker.

The Ringer displays on the screen and

.

you hear the current ringer volume.

You can also set the volume to OFF.

The handset remains at this volume

.

until it is adjusted again.

The headset remains at this volume
until it is adjusted again.

The speaker remains at this volume
until it is adjusted again.

This timer displays the elapsed time of a call.

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Chapter 2, Getting Started

Mute

You can use the Mute key in any audio mode.

Step Action Result

Activate the Mute feature:

1. During a call:

Press the Mute key.

If you place a muted call on hold, the
phone automatically takes the call off
mute when you reconnect to the call.

Deactivate the Mute feature:

1. Press the Mute key again. Mute is deactivated.

Idle State Display

The idle state screen displays when your 33i phone is not in use.

• The red Mute lamp flashes rapidly.

• You can hear the caller.

• The caller cannot hear you.

• There is no visual indicator on the

screen when Mute is activated.

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Chapter 3
Call Handling

Place a Call

You can place a call using one of the following methods.

If you are unable to make calls within certain area codes, check with your system
administrator for any toll restrictions placed on your extension that may restrict your
access to long distance area codes or dialing prefixes.

Step Action

33i IP Phone User Guide for SPN

1. Dial the number.

Live Dialpad

Handset:

1. Lift the handset (the phone

automatically selects the next available
line/call appearance).

2. Dial the number.

Speaker Key:

1. Press the Speaker key. The Dial screen displays

2. Dial the number.

Line/Call Appearance Key:

1. Press a line/call appearance key. The Dial screen displays

is set to ON by default.

Speaker mode is the default. The
Speaker turns on automatically when
you dial the number, and the call is
placed. See Set Audio

The Dial screen displays.

.

2. Dial the number.

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Chapter 3, Call Handling

Receive a Call

When a call rings in at your phone, the inbound call screen displays, the line/call
appearance lamp flashes, and the MWI lamp flashes.

Answer an Incoming Call

If the phone is already connected to a call, pressing the line/call appearance key for the
new incoming call automatically places the connected call on hold and answers the new
call.

If you cannot answer, the call is redirected to a pre-defined destination such as your voice
mailbox.

Step Action

Handsfree Operation:

• Press the line/call appearance key.

1.

Or

• Press the Speaker key.

Headset:

1. Press the Speaker key.

Handset:

1. Lift the handset.

Connected Call

The connected state screen displays when you are talking to someone on the phone.

One Directory Number Assigned to Multiple Phones

Occasionally, the same directory number is assigned to more than one phone. (This can
be referred to as a Bridged Line Appearance or BLA.)

Example

In the following example, Phone A and Phone B have the same directory number
assigned to a line/call appearance key on both phones. The following applies to call
handling in this situation:

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33i IP Phone User Guide for SPN

Phone A:

• When Phone A goes off-hook on the line, it takes control of the line and the

associated call appearance.

• Phone A controls transfer, conference, hold, etc.

• Phone A shows a green status lamp on the line appearance if the call is on L1-L3.

• The call appearance lamp will not be lit unless the Phone A is involved in a transfer,

or conference.

Phone B:

• Phone B shows a red status lamp on the shared line appearance key, indicating Phone

A has control of the line.

• The call appearance lamp will not be lit unless the Phone A is involved in a transfer,

or conference.

• If Phone B goes off-hook on the line appearance, silence is heard followed by dial

tone because the call is private to Phone A.

• If Phone B goes off-hook on the associated call appearance, even though the lamp

may not be lit, reorder is heard.

If the shared directory number is assigned to a programmable hard key, status lamps are
always red, but the same rules apply.

Calls on Hold with BLA

• If Phone A places the call on hold, it can be retrieved by Phone B by pressing the key

of the red flashing lamp on Phone B.

• When Phone B takes control of the call, the line lamp changes to green and the

display changes to reflect the details of the connected call. Phone A goes back to the
off-hook display or the idle state display. The Phone A red status lamp on that line
indicates Phone B has control of the call.

Callers List and Redial List

• For inbound calls answered by Phone A, Phone B does not show any details of the

call on the screen, but does display “1 Missed Call”, and the call is stored in the

Callers List

B.

• For outbound calls originated by Phone A, nothing is stored in the Redial list

Phone B because Phone A originated the call. The opposite applies if the call is
placed by Phone B.

as a missed call. The opposite applies if the call was answered by Phone

on

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Chapter 3, Call Handling

Handle Calls Using the Speaker

The Speaker allows you to speak to someone without using the handset or headset. The
Audio Mode for your phone is set to “Speaker” by default. See the Set Audio

Step Action

Dial using the speaker:

1. Press the Speaker key and enter a number from dial tone.

Answer a call using the speaker:

1. Press the Speaker key or the line/call appearance key.

Switch between the speaker and handset in speaker audio mode:

• Lift the handset to go back to the handset.

1.

• Press the Speaker key to switch back to the speaker.

Switch between the speaker and the headset in speaker/headset audio mode:

options.

1. Press the Speaker key.

Handle Calls Using a Headset

Ensure that you have selected a headset audio mode by accessing the Options list. For
more information on how to set this audio option in your phone, see the Set Audio
options in Appendix A.

Step Action

1. Plug the headset into the jack.

2. Press the Speaker key or the line/call appearance key to get dial tone or to

answer an incoming call.

Depending on the audio mode selected from the Options list, a dial tone or an
incoming call will be received on either the headset or the speaker.

Also see Headset Microphone Volume

End a Call

Step Action

in the Options list.

1. From a connected call:

• Press the Goodbye key.

Or

• Place the handset back on hook if connected through the handset.

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33i IP Phone User Guide for SPN

Emergency Call Handling for Remote SIP Workers

Emergency Call Handling (911 calling) is not supported for Remote SIP Workers at this
time.

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Chapter 3, Call Handling

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14 Aastra – 2741-002

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Chapter 4
Phone Features

Hold

Place a Call on Hold

• You cannot place a call on hold or retrieve a call on hold if you are viewing the

Redial List

• If you have left a call on hold for a pre-defined period of time (if the option is

configured on your system), the system will ring your phone until you answer the
call. When you answer, you are re-connected to the held party.

Step Action Result

33i IP Phone User Guide for SPN

or Callers List.

1. From a connected call:

Press the Hold key.

Retrieve a Held Call

Only the phone that placed the call on hold can retrieve the call on hold, unless the held
call is on a directory number that appears on more than one phone

Step Action Result

Press the line key where the call is on

1.

hold.

• The line lamp flashes slowly.

• The MWI lamp on the top of the

phone flashes.

.

You are reconnected to the call.

• The Goodbye key will not retrieve

a held call.

• The Hold key will not retrieve a

held call.

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Chapter 4, Phone Features

Automatic Hold

The 33i phone will automatically put your current call on hold when you press a new line
key to answer a call.

Manage Multiple Calls on Hold

Step Action Result

This screen displays when you have more than one call on hold.

The navigation keys do not work from this screen.

1. Take one call off of hold.

2.

Connect to an incoming call or re-connect to a call you placed on hold:

1. Press the line key.

If the phone is already connected to a call:

1. Press the line key for the new incoming

Do Not Disturb

The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is
activated, an incoming call does not ring at the phone. Depending upon your system
configuration, the caller may hear a message to call back later, or the call will forward
directly to your pre-defined call forward busy destination, usually your voicemail. The
DND key toggles this feature on and off.

Press

call.

or .

The display will show only show you
that the other call is on hold. It does not
show any information about the call.

The current call is automatically placed
on hold, and the new call is answered.

If the phone shares a line with other phones, only the phone where DND was set is
affected.

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16 Aastra – 2741-002

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Step Action Result

Activate Do Not Disturb:

1. Press the DND key. The Do Not Disturb message displays.

Deactivate Do Not Disturb:

1. Press the DND key. The feature is deactivated.

Transfer

Unannounced Transfer

When you transfer a call directly to another party and complete the transfer without
consulting with the receiving party, it is called an unannounced transfer.

33i IP Phone User Guide for SPN

Announced Transfer

When you transfer a call to another party and remain on the line to talk to the other party
before you complete the transfer, it is called an announced transfer. After you consult
with the other party, you can either complete the transfer or go back to the original caller.

Step Action Result

Unannounced transfer:

1. You are connected to the call to

transfer.

2. Press the Xfer key.

3. Dial the number of the destination

party.

4. Before the destination party answers:

• Press Xfer again.

Or

• Press the Goodbye key.

• The calling party is placed on hold

and the line lamp flashes slowly.

• Another line goes off-hook and

you hear dial tone.

The transfer completes.

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Chapter 4, Phone Features

Announced Transfer:

Cancel a transfer:

Conference

1. Press the Xfer key.

2. Dial the number of the destination

party.

3. When the destination party answers the

call:

Talk to the destination party.

4.

• Press Xfer again.

Or

• Press the Goodbye key.

1. Press the Line key of the call on hold

while the destination is ringing.

• The calling party is placed on hold

and the line lamp flashes slowly.

• Another line goes off-hook and

you hear dial tone.

You are dropped from the call, and the
transfer completes.

The ringing line drops and you are
reconnected to the original party.

The 33i phone supports up to three parties in a conference call.

Establish the Conference

Step Action Result

1. Connect to the first party to include in

the conference.

2. Press the Conf key.

3. Dial the number of the party to add to

the conference.

4. Wait for the new party to answer.

You can consult with the new party
first before adding them to the
conference.

• The first party is placed on hold

and the line lamp flashes slowly.

• A new line goes off-hook and you

hear dial tone.

• The original party is still on hold

and the lamp is flashing.

• The second line lamp is steady,

indicating the new party is not yet
been added to the conference.

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Step Action Result

33i IP Phone User Guide for SPN

5. Press the Conf key again.

6.

Use

and to navigate between
screens to view information about the
other two parties you are in conference
with.

If you do not wish to add the third party to the conference:

1. Press the line key of the party on hold. You are reconnected to the original

Release a Conferenced Party

Step Action

• The conference is established and

the second line lamp turns off.

• The original line lamp is on steady.

• A list of the other two parties in the

conference displays on the
originator’s screen.

party.

1. Use or to point to the party to

drop.

2.

Press

Drop.

If you disconnect from the conference,
the other two parties will also
disconnect.

You are still connected to the other
party.

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Chapter 4, Phone Features

Conference Two Previously Connected Calls

Begin with active calls on one line appearance and its associated call appearance.

Step Action Result

1. Press the Conf key.

2. Press the line key of the call to bring

3. Press the Conf key again.

Call Forward

The Call Forward feature allows you to temporarily redirect your incoming calls to
another number.

• Each directory number on the phone must be forwarded separately.

• If you have more than one directory number on your phone, you must press the line

key first.

Step Action Result

• Both calls are on hold.

• A third line opens.

• You hear dial tone.

The first line is connected.

into the conference.

• The other line is connected.

• The conference is established.

• Only one line lamp is on.

Forward your main directory number:

1. On-hook or off-hook:

Hear the 2-beep confirmation tone.

Press the Forward key.

2. Dial the destination number.

• Hear the 2-beep confirmation tone.

• The calls for this number will be

forwarded to this destination.

Forward a number assigned to a hard key that is not your main directory number:

1. Press the line key of the number to

Hear dial tone.

forward.

2. Press the Forward key. Hear the 2-beep configuration tone.

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Step Action Result

33i IP Phone User Guide for SPN

3. Dial the destination number.

Deactivate Call Forward:

1. Press the appropriate line key.

2. Press the Forward key.

Multiple Call Forward Assignments

If you have activated Call Forward on more than one line, the display provides the up and
down navigation keys
two directory numbers are forwarded.

Screen 1 Screen 2

or to see each number forwarded. In the following example,

• Hear the 2-beep confirmation tone.

• The calls for this number will be

forwarded to this destination.

• Hear the 2-beep confirmation tone.

• Call Forward is deactivated for this

directory number.

Call Park

The Call Park feature allows you to temporarily place a call on hold for a pre-set time
limit. The call can be retrieved on any phone in the system. If the call if not retrieved
within the time limit, the call automatically reverts back to the extension that parked the
call.

Step Action Result

Park a Call:

1. From a connected call:

Press the Call Park key.

• You hear the Park number and

then silence.

• The call is parked and you can

place and receive calls.

To hear the number repeated,
immediately press the Call Park key
again

2. Write down the Park number.

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Chapter 4, Phone Features

Step Action Result

3.

Retrieve a Parked Call:

• Hang up the handset.

Or

• Press the Goodbye key.

Call Pickup

The Call Pickup feature allows you to answer a call ringing at another extension. Your
33i phone provides the following 2 types of Call Pickup.

• Group - Your directory number is assigned to a Call Pickup group. You can answer

• Directed - You can answer a call directed to a phone outside of your group using the

• Both - You can use both of the above options.

1. From any phone on the system:

Hear dial tone.

• Lift the handset.

Or

• Press the Speaker key.

2. Dial the Call Park number.

• No ringing is heard.

• You are immediately connected to

the calling party.

the ringing extension of another member of the group using the Call Pkup key.

Call Pkup key and dialing the extension number of the ringing phone.

Step Action Result

Pick up a call in your Call Pickup group:

On or off-hook:

1.

Press the Call Pkup key.

You are immediately connected to the
call.

Pick up a call outside of your Call Pickup group:

On or off-hook:

1.

Hear a 2-beep confirmation tone.

Press the Call Pkup key.

2. Dial the number of the extension that is

You are connected to the call.

ringing.

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Call Waiting

When you are on an active call, and a second call rings in to your phone, you hear one
beep, and the screen displays the name and number (if available) of the second caller.
You have the option to answer the second call or let the second call forward to the pre­defined busy destination, usually your voice mailbox.

Step Action Result

33i IP Phone User Guide for SPN

1. While on one call, a second call rings

in to your phone.

2. To answer the second call:

Press the Line key of the second call.

If you already have a call on hold when
the second call rings in, the second call
goes directly to voicemail.

Message Desk Operator

A Message Desk Operator receives calls on behalf of other parties and forwards the calls
to the original destination mailboxes.

Step Action Result

• You hear one beep.

• The display tells you the name and

number of the second caller and the
line/call appearance key number.

• The first caller is placed on hold.

• You are connected to the second

caller.

See Manage Multiple Calls On Hold
for information on alternating between
calls.

1. Answer the incoming call.

2. Press the Msg. Desk key.

• Press the Goodbye key.

3.

Or

• Place the handset back on hook if

connected through the handset.

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The call is passed directly to the voice
mailbox of the original destination
party.

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Chapter 4, Phone Features

Voice Mail

The Voice Mail key is configured to automatically dial the voicemail system access
number.

Step Action Result

1. Press the Voice Mail key. The voicemail access number is

2. Follow the voicemail prompts.

Callers List

The Callers List is a stored log of incoming calls containing up to 200 entries. The
Callers List stores the name, phone number, call time and date, and missed/answered call
status for all calls that ring in to this phone.

You can view, scroll through, and delete entries in the Callers List and dial directly from
a displayed entry.

automatically dialed.

When the Callers List is full, the oldest call records are deleted to accommodate the
information of new callers.

Callers List Display

Display Description

N

Callers List Functions

Step Action Result

Access the Callers List

1. Press the Callers key. The Callers List “summary” screen

The "N" at the left of the screen indicates a new call you
have not reviewed.

Indicates an unanswered call.

Indicates an answered call.

displays.

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Step Action Result

33i IP Phone User Guide for SPN

2. Press or to scroll through the

Callers List.

• Most recent call -

• Oldest call -

.

.

Dial from the Callers List:

1. From the entry that you have selected:

The number is automatically dialed.

• Lift the handset.

Or

• Press the Speaker key.

Or

• Press a line/call appearance key.

Edit the number before dialing:

You can add numbers to the beginning of the number displayed in the Callers List before
you dial.

The Callers list does not save changes.

1. Press the Callers key.

2. Press or to scroll through the

Callers List to find the entry you want
to dial.

3. Press the number(s) on the keypad that

you want to add.

4. Dial the number.

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Chapter 4, Phone Features

Missed Calls Indicator

The 33i phone displays the “<Number of> Missed Calls” in the idle state screen display.

As the number of missed calls increments:

• The phone numbers associated with the calls are stored in the Callers List

When you review the calls in the Callers List:

• The number of missed calls clears from the idle screen display.

Access Missed Calls

Step Action Result

1. Press the Callers key. The Callers List menu displays.

2. Use or to scroll through the

entries.

Delete Entries in the Callers List

The delete key is Hard Key #4 at the top right of the phone.

Step Action Result

Delete all entries:

1. Press the Callers key. The Callers list opens.

2. Press the Delete key at the Callers List

header.

3. Press the Delete key again to confirm. The entire Callers list is deleted.

Missed calls are those marked with the
telephone icon with the handset ON

.

The Delete confirmation message
displays.

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33i IP Phone User Guide for SPN

Delete only one entry:

1. Find the entry to delete.

2. Press the Delete key. The Delete confirmation message

displays:

3. Press the Delete key again to confirm. The entry is deleted.

Cancel the delete function:

1. Press or .

Exit the Callers List

Step Action Result

1.

Redial

Last Number Redial

You can redial the last number you dialed using the Redial key.

Step Action Result

Redial (Off-hook):

1. Lift the handset. The last number you dialed displays on

2. Press the Redial key 2 times. The number is automatically dialed.

• Press the Goodbye key.

Or

• Press the Callers key.

The idle screen displays.

the screen.

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Chapter 4, Phone Features

Redial (On-hook):

1.

Redial List

There are 100 entries in the Redial List. If you are on-hook and press Redial, the Redial
list displays, and you can scroll through it to select a number to redial. The list contains
the name (if known), the number you dialed, the time and date the number was dialed,
and the line used.

You cannot edit an entry in the Redial List.

Step Action Result

• Press the Redial key 2 times.

Or

• Press the Redial key 1 time.

• Go off-hook.

The last number you dialed displays on
the screen and is automatically dialed.

Redial from the Redial List (On-hook)

1. While on-hook:

Press the Redial key one time.

2. Use or to find the entry to call.

• Press an available line key.

3.

Or

• Press the Speaker key.

Or

• Lift the handset.

The Redial List displays the first entry.

Entry Number

012

John Smith

2395

Aug 9 04:55pm L1

The number automatically dials.

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33i IP Phone User Guide for SPN

Delete Entries in the Redial List:

• Individual entries cannot be deleted.

• The Delete key is Hard Key #4 at the top right of the phone.

1. Find the entry to delete.

2. Press the Delete key. The confirmation message displays.

Press the Delete key again.

3.

All entries are deleted.

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Chapter 4, Phone Features

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Appendix A
Customize your 33i Phone

Options List

The Options key allows you to access a list of configuration options for your phone.

The following table shows the phone options you can access with the Phone UI (User
Interface.) Options requiring an administrator password are indicated.

If you make changes from the default settings, they are permanent until you change them
again.

Main Menu Options Sub-menu Options Description

33i IP Phone User Guide for SPN

Preferences

Phone Status

Tones Sets ring tone and tone set preferences.

Contrast Level Sets the contrast level for the phone

display.

Speed Dial Edit A feature that edits a Speed Dial key

created by the user.

This feature will be available in a future
release.

Live Dialpad Controls the Live Dialpad feature. This

feature is set to ON by default.

Set Audio Sets the audio type used to handle calls

your calls. The audio mode is set to
Speaker by default. It also set the headset
microphone volume.

Time and Date Sets the time and date on the phone.

Language

IP and MAC Addresses Displays the IP and MAC addresses.

The language option has been pre-defined

as English.

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LAN Port Displays LAN Port information.

PC Port Displays PC port information.

Firmware Info

Displays the current firmware used by the

phone.

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Appendix A, Customize your 33i Phone

Main Menu Options Sub-menu Options Description

User Password Sets the user password on the phone.

Administrator Menu Administrator functions requiring an administrator password.

Restart Phone Restarts the phone.

Phone Lock Locks and unlocks the phone.

Access the Options List

Step Action Result

Enter the Options list:

1. Press the Options key. The Options screen displays.

• Use

2.

options menu.

• Press

or to scroll through the

Enter.

Or

• Press the menu item number to go

directory into the option.

Save the changes:

1.

Press

Set.

Cancel the changes:

• Press

1.

screen without making changes.

Or

• Use the Cancel option when the

key is available.

Exit the Options list:

• Press the Goodbye key.

1.

Or

• Press the Options key from any

menu.

to return to the previous

The

message displays

and the change is saved.

The idle screen displays.

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Preferences Menu

Tones

Step Action Result

Ring Tone:

Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is
the default.)

1. Go to Options > Preferences.

2.

Press

3.

Press

Enter.

Enter.

33i IP Phone User Guide for SPN

The Tones Screen displays.

The Ring Tone screen displays.

4.

Press

5. Press Next until you hear the desired

ring tone or to select the silent ring
tone.

6.

Press

Tone Sets:

Provides country-specific tone set options for call progress tones. (The US tone set is the
default.)

1. Go to Options > Preferences > Tones.

2.

Press

Enter.

Set.

Enter.

The Ring Tone setting screen displays.
The check mark indicates the current
ring tone selection

As you navigate through the list, each
tone plays.

The
and the change is saved.

The Ring Tone screen displays.
displays.

message displays

3. Press Next to go to Tone Set.

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Appendix A, Customize your 33i Phone

Step Action Result

4.

5. Press Next to scroll to the desired

6.

Contrast Level

The Display option provides 8 contrast settings that brighten or darken the display.

Step Action Result

Contrast Level:

1. Go to Options > Preferences.

Press

tone set.

Press

Enter.

Set.

The Tones Set screen displays. US is
the default. The checkmark indicates
the current setting.

The

message displays

and the change is saved.

2.

Press

3. Press Next to go to Contrast Level. The Contrast Level screen displays.

4.

Press

5.

Press
desired contrast level.

6.

Press

Speed Dial Edit

The new Speed Dial Edit choice in the Options > Preferences menu is not currently
available, but will be available in a future release.

Enter.

Enter.

or until you reach the

Set.

The Contrast Level settings screen
displays.

The

message displays

and the change is saved.

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Live Dialpad

This option controls the Live Dialpad feature.

• Live Dialpad feature ON (Default) - The phone automatically selects a line/call

appearance and turns the speaker on as soon as a dial pad key is pressed. If the
number is not completed, the phone will time out, go to the busy state, and play busy
tone until you disconnect by using the Goodbye key or hang up.

• Live Dialpad feature OFF – The digits are entered first, displayed on the screen, and

can be edited using the
the number automatically dials.

Step Action Result

1. Go to Options > Preferences.

33i IP Phone User Guide for SPN

key. When the handset is lifted or the speaker key pressed,

Set Audio

The Set Audio option provides 4 audio combinations to provide maximum flexibility for
handling calls. Incoming audio can be set to one of the following options:

Option Description

Speaker
(Default)

2.

Press

Enter.

3. Press Next to go to Live Dialpad. The Live Dialpad screen displays and

shows the current status. The default is
ON.

4.

Press the
between OFF and ON.

Change key to toggle

The

message displays

and the change is saved.

The default setting. Calls are placed or received using the
handset or speaker.

Use the Speaker key to switch between handset and speaker.

Headset Place or receive calls using a headset.

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Use the Speaker key to switch between the headset and
handset.

Lift the handset to switch from the headset to the handset.

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Appendix A, Customize your 33i Phone

Option Description

Speaker/Headset Incoming calls go directory to the speaker.

Headset/Speaker Incoming calls go directly to the headset.

Set the Audio Option and Headset Volume

Step Action Result

Use the Speaker key to switch between the speaker, headset,
and handset.

Lift the handset at anytime to switch back to the handset from
either the speaker or the headset.

Use the Speaker key to switch between the speaker, headset,
and handset.

Lift the handset at anytime to switch back to the handset from
either the headset or the speaker.

1. Go to Options > Preferences.

2.

Press

Enter.

3. Press Next to scroll to Set Audio. The Set Audio screen displays.

4.

Press

Enter.

The Audio Mode screen displays.

5.

Press

Enter.

The Audio Mode screen displays.
Speaker mode is the default. The
checkmark indicates the current setting.

6. Press Next to reset the audio option.

7.

Press

Set.

The

message displays

and the change is saved.

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33i IP Phone User Guide for SPN

Headset Microphone Volume:

1. Go to Options > Preferences > Set

Audio.

2.

Press

Enter.

3. Press Next to go to Headset Mic

Volume.

4.

Press

Enter.

5. Press Next to select the volume.

The Audio Mode screen displays.

The Headset Mic Volume screen
displays.

The Headset Mic Volume settings
screen displays. The checkmark
indicates the current setting.

6.

Time and Date

This option sets the date and time on the phone, but can be overwritten by the time server
when the phone is restarted.

Time Server

The phone acquires the time and date from the time server. The time server is already
assigned, and this option requires an administrator password. Talk to your administrator
if your phone has any difficulty with the date and time.

Press

Set.

The

message displays

and the change is saved.

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Appendix A, Customize your 33i Phone

Set Time and Date Manually

If you set the time manually, the phone will not try to synchronize the time with the time
server until the next time the phone is restarted.

Step Action

1. Go to Options > Preferences.

2.

Press

Enter.

3. Press Next to go to Time and Date. The Time and Date screen displays.

Time Zone:

Sets the current time zone. US-Central is the default.

1.

Press

Enter.

The Time Zone screen displays.

2.

Press

Enter.

The Country Code screen displays. US
is the default.

3. Press * to list the countries. A check mark appears next to the

currently selected country.

4. Press or to scroll to through the

list.

Press

5.

Press
displays.

Press
change.

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to exit the countries list.

Set when the desired country

Cancel to exit without

The

message displays

and the change is saved.

33i IP Phone User Guide for SPN

Daylight Savings Time:

Sets daylight savings time. Automatic is the default.

1. Press Next to go to the Daylight

Savings option.

2.

Press

3. Press Next to scroll to the desired

daylight savings option.

4.

Press

Press

Time Format:

Enter.

Set.

to exit without change.

The Daylight Savings screen displays:

The Daylight Savings settings screen
displays. It is currently set to
Automatic. The checkmark indicates
the current setting.

The
and the change is saved.

message displays

Sets the time format display (12h or 24h clock).

1. Go to the Time Format option. The Time Format screen displays.

2. Press Change to toggle between 12-

hour and 24-hour format.

Each time you press the Change key,
the change is made and confirmed.

3. Press Next to go to the Date Format

option.

The
and the change is saved.

message displays

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Appendix A, Customize your 33i Phone

Date Format:

Sets the date display format.

1. Go to the Date Format option. The Date Format screen displays.

2.

Press

3. Press Next to scroll to the desired

date format.

Enter.

The Date Format settings screen
displays. The checkmark indicates the
current format setting.

4.

Press

Press

Time Server:

Requires an Administrator Password.

Set Time:

Displays the network time if the Time Server option is enabled and also allows you to set
the time manually.

If you set the time manually, the phone will not try to synchronize the time with the Time
Server until the next time the phone is restarted.

1. Go to the Set Time option. The Set Time screen displays.

2.

Press

Set.

to exit without change.

Enter.

The
and the change is saved.

The time setting screen displays.

message displays

3. Use the keypad to enter the time.

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33i IP Phone User Guide for SPN

4. Press the * key to toggle between AM

and PM.

5.

Press

Set.

The

message displays

and the change is saved.

Press

Cancel to exit without

change.

Set Date:

Displays the network date if the Time Server option is enabled and also allows you to set
the date manually.

If you do set the date manually, the phone will not try to synchronize with the Time
Server until the next time the phone is restarted.

1. Go to the Set Date option. The Set Date screen displays.

2.

Press

Enter.

The time setting screen displays.

Language

This option sets the language for all of the phone display screens. The phone is
permanently set to the English language.

3. Use the keypad to enter the date in the

format displayed.

4.

Press

Set.

Press

Cancel to exit without

change.

The

message displays

and the change is saved.

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Appendix A, Customize your 33i Phone

Phone Status Menu

Step Action Result

1. Go to Options > Phone Status. The Phone Status menu displays.

IP & MAC Addresses:

1. Press Next to go to IP&MAC

addresses.

2.

Press

3. Press Next. The MAC address displays.

Enter.

The IP Address displays.

4. Press Exit.

LAN Port:

1. Press Next to go to LAN Port.

2.

Press

3. Press Next until all of the LAN port

information displays.

4. Press Exit.

PC Port:

1. Press Next to go to PC Port.

2.

Press

3. Press Next until all of the PC port

information displays.

Enter.

Enter.

4. Press Exit.

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Step Action Result

Firmware Info:

1. Press Next to go to Firmware Info.

2.

Press

Enter.

The first of the Firmware Info screens
displays.

3. Press Next to scroll down to the

screen that actually displays the
firmware load.

4. Press Exit.

User Password

This option allows you to change the user password for your phone so that only you can
alter your phone settings, and helps keep your system secure.

Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha
characters are not allowed).

The default password is an empty string "" (field is blank.)

Step Action Result

1. Go to Options > User Password.

2.

Press

Enter.

The Current Password screen displays.

3. Enter the current user password.

4.

Press

Aastra - 2741-002 43

Enter.

If the password has never been set up,
press

Enter and continue with

password setup.

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Appendix A, Customize your 33i Phone

Step Action Result

5. Enter the new user password.

6.

Press

7. Re-enter the new user password.

8.

Press

Administrator Menu

The options in this menu are configured by a system administrator and require an
administrator password.

Restart Phone

Occasionally you may be instructed to restart your phone to check for updates from the
configuration server. This option allows you to restart the phone.

Your phone is temporarily out-of-service during the restart and download processes.

Do not unplug or remove power to the phone while it is checking or installing firmware.

Step Action Result

Enter.

Enter.

The "Password Changed" message
displays on the screen.

1. Go to Options > Restart Phone.

2.

Press

Enter.

The restart screen displays.

3. Press # to confirm.

The phone restarts.

Press

Cancel to cancel without

restarting the phone.

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Phone Lock

You can lock the phone to prevent it from being used or configured.

While the phone is locked, only emergency 911 dialing is permitted.

Step Action Result

Lock the Phone:

33i IP Phone User Guide for SPN

1. Go to Options > Phone Lock. The Phone Lock screen displays.

2.

Press

Enter.

The confirmation prompt displays.

3.

Press

Lock to lock the phone.

Unlock the Phone:

1. Press the Options key.

2. Enter your user password.

If the user password has never been set
up, press

3.

Press

Enter without a password.

Enter.

The following message displays:

The red status lamp (MWI) at the top
right of the phone turns on.

• The phone is unlocked.

• The red status lamp at the top right

of the phone turns off.

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Appendix A, Customize your 33i Phone

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33i IP Phone User Guide for SPN

Appendix B
Troubleshooting

The following are common problems associated with the phone and possible solutions.

Problem Possible Solution(s)

Network Disconnected
message

Why is my display blank? Ensure that power is being provided to your phone. If your

Why is my speaker not
working?

The Network Disconnected prompt appears on the display
and the telephone status lamp turns on if phone is not
properly connected to the network. The phone also displays
the default time and date of 12:00 am Jan 1st, 2005 or the
equivalent. Check that the cables are tightly connected to
the phone and to the wall jack. The phone should
automatically detect when it is reconnected and will display
the "Network Connected" prompt for a few seconds.

However, if changes have been made to your phone’s
network settings, you may need to restart your phone.

Contact your system or network administrator for
assistance.

network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power
over Ethernet) inline power supply, to provide power over
Ethernet locally to your phone.

See the section “Connecting to the Network and to Power”
in the Aastra Model 33i IP Phone Installation Guide for
details.

If you press the Speaker key and the speaker lamp flashes
and you do not hear dial tone through the speaker, the Set

Audio option in the Options list has been set up for headset

use.

Why can’t I get dial tone? Check for any loose connections and that the phone has

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Press the Speaker key a second time and if the lamp goes
out, the phone has been set up to be used only with a
headset or handset. If the lamp stays on steady and you hear
dial tone, the phone has been set up so that you can
alternate between the speaker and the headset by pressing
the Speaker key.

been installed properly. For installation instructions, refer to
the “Installation and Setup” section in the Aastra Model 33i
IP Phone Installation Guide provided with your phone.

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Appendix B, Troubleshooting

Problem Possible Solution(s)

Why doesn’t my phone
ring?

Why is the lamp not
coming on when I have a
new Voicemail Message?

Why is my handset not
working?

How do I find the IP
address of my phone?

How do I change my User
Password?

Why does my phone
display the “No Service”
message?

Check the ring volume on your phone. It may be turned
down or turned off. To adjust the ringer volume setting,
press the volume key when the phone is on-hook and idle.
For more information, see Volume Key

in Chapter 2.

Your phone system or service provider must provide a
Visual Message Waiting service for this function to work.
Contact your system administrator.

Check to ensure that the handset cord is fully connected to
both the phone and handset. The handset connection on the
bottom of the phone is marked with the handset symbol

.

This setting is in the Options list. See IP and MAC Address
in Appendix A.

This setting is in the Options list. See User Password in
Appendix A.

The phone displays the “No Service” message if the SIP
settings have not been set up correctly. You can still use the
phone but it is not registered with the Registrar. For more
information about registering your phone, see your system
administrator.

How do I restart the IP
phone?

This setting is in the Options list. See Restart Phone in
Appendix A.

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Index

33i IP Phone User Guide for SPN

A

administrator menu ...........................................................44

announced transfer............................................................17

answer...............................................................................10

automatic hold ..................................................................16

B

BLA ..................................................................................10

blank display.....................................................................47

bridged line appearance ....................................................10

C

call

end ...............................................................................12

call appearance....................................................................5

call forward.......................................................................20

call park ............................................................................21

call pickup.........................................................................22

call timer.............................................................................7

call waiting .......................................................................23

callers list..........................................................................24

delete entry...................................................................26

dial from.......................................................................25

display..........................................................................24

exit ...............................................................................27

functions ......................................................................24

missed calls..................................................................26

calls

place...............................................................................9

transfer .........................................................................17

conference.........................................................................18

connected call ...................................................................10

connection

handset and headset........................................................2

contrast level.....................................................................34

D

date ...................................................................................37

date format........................................................................40

daylight savings time ........................................................39

DND .................................................................................16

do not disturb....................................................................16

F

firmware info ....................................................................43

forward .............................................................................20

multiple lines................................................................21

Forward key......................................................................20

G

Goodbye key ......................................................................3

H

handset ............................................................................... 2

handset not working ......................................................... 48

handset volume................................................................... 7

headset.......................................................................... 2, 35

place and receive calls................................................. 12

volume......................................................................... 37

headset connection ............................................................. 2

headset volume............................................................. 7, 36

headset/speaker ................................................................ 36

I

idle state display................................................................. 8

incoming call.................................................................... 10

IP address .............................................................. xi, 42, 48

K

key description ................................................................... 3

L

lamp

hard keys .......................................................................6

message waiting indicator ............................................. 6

speaker........................................................................... 6

lan port ............................................................................. 42

language ........................................................................... 41

last number redial............................................................. 27

line appearance................................................................... 5

line/call appearance

status lamp..................................................................... 6

top keys .........................................................................5

line/call appearance hard keys............................................ 5

live dialpad....................................................................... 35

lock phone........................................................................ 45

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MAC address.................................................................... 42

message desk.................................................................... 23

message waiting ............................................................... 48

message waiting indicator .................................................. 6

missed calls indicator ....................................................... 26

multiple calls.................................................................... 16

mute.................................................................................... 8

Mute key ............................................................................ 8

MWI................................................................................... 6

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Index

N

network disconnect message.............................................47

network disconnected .........................................................2

no dial tone .......................................................................47

no service...................................................................... 2, 48

no voicemail lamp.............................................................48

O

options list ........................................................................31

preferences menu .........................................................33

tone sets .......................................................................33

tones.............................................................................33

P

park call ............................................................................21

password...........................................................................43

PC port..............................................................................42

phone features.....................................................................2

phone lock.........................................................................45

phone status ......................................................................42

pickup ...............................................................................22

power ................................................................................47

power supply.....................................................................47

R

Redial key.........................................................................27

redial list ...........................................................................28

delete entry...................................................................29

Requirements......................................................................2

restart phone .....................................................................44

ring tone............................................................................33

ring volume.......................................................................48

ringer volume......................................................................7

S

set audio............................................................................35

set date..............................................................................41

set time option.................................................................. 40

speaker ....................................................................... 35, 47

place and receive calls................................................. 12

speaker lamp ...................................................................... 6

speaker volume................................................................... 7

speaker/headset ................................................................ 36

speed dial edit feature....................................................... 34

status lamp.......................................................................... 6

T

time .................................................................................. 37

time format....................................................................... 39

time server........................................................................ 37

time zone.......................................................................... 38

timer ................................................................................... 7

tone sets............................................................................ 33

transfer ............................................................................. 17

announced ................................................................... 17

blind ............................................................................ 17

unannounced................................................................ 17

U

unannounced transfer ....................................................... 17

unlock phone .................................................................... 45

user password............................................................. 43, 48

V

visual message waiting..................................................... 48

Voice Mail key................................................................. 24

voicemail.......................................................................... 24

volume

handset........................................................................... 7

headset........................................................................... 7

ringer ............................................................................. 7

speaker........................................................................... 7

Volume key........................................................................ 7

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