Aastra 25i User Manual

Proprietary and Contents Section

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2nd Edition (October 31, 2007)

© Copyright 2007 Aastra Intecom Inc. All rights reserved.

Information in this manual may change with product revisions. Aastra Intecom may add
features or enhancements to the product(s) and/or program(s) described in this manual at
any time.

Technical Publications freezes the information in this manual based on the specified
software and hardware releases. Publications writers incorporate such changes into newly
released publication editions. Publications writers will incorporate any modifications
provided to them after the publication release date into the next scheduled release of
the publication.

Aastra Intecom furnishes the application described in this manual under a license
agreement and customers may use or copy information in the manuals only in accordance
with the terms of the agreement.

Contact Information

Address any reader comments to:

Proprietary and Contents Section

Aastra Intecom
Customer Information Group Manager, M/S 1N
2811 Internet Boulevard
Frisco, TX 75034-1851

You may also send email to [e-mail]

What to Expect when Contacting Company

Technical Publications will email responses to customers within seven business days of
the contact. Note that product support is not available through this email address. For
product support, contact the Aastra Intecom Customer Service Center (CSC) at 1-800­729-1872. Aastra Intecom may use or distribute review comments and information
without incurring obligation.

Trademarks and Acknowledgements

Product registered trademarks and copyrights of the products included in this publication
include Pointspan®, Centergy®, Centergy Remote®, Centergy Reporting®, and
Centergy 5® as registered trademarks of Aastra Intecom Inc.

Product trademarks and copyrights of the products included in this publication include
Nexspan™, Unified Communication Platform™, Integrated Conference Manager™, and
Movacs™ as trademarks of Aastra Intecom Inc.

This publication identifies all other products or services mentioned herein by the
trademarks, service marks, or product names designated by the companies that market
those products. The companies producing these trademarks and registered trademarks
control ownership of them. Make all inquiries concerning such trademarks directly to
those companies.

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Revision History

The following represents the revision history of this publication:

Revision
Number

2742-001 09.12.2007 Aastra Intecom Inc. Initial Release for SPN.

Date
Completed Point of Contact

Description

2742-002 10.25.2007 Aastra Intecom Inc.

35i Product

Product Liability

Aastra Telecom will not accept liability for any damages and/or long distance charges,
which result from unauthorized and/or unlawful use.

While every effort has been made to ensure accuracy, Aastra Telecom will not be liable
for technical or editorial errors or omissions contained within this documentation. The
information contained in this documentation is subject to change without notice.

Copyright 2005 Aastra Telecom. www.aastra.com

• New Speed Dial List.

• No emergency 911

support for Remote SIP
Worker.

• Add Bridged Line
Appearance section.

• Speed Dial Edit Feature
available at later date.

All Rights Reserved.

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States
Code. Customer shall not disclose to any third party such confidential and proprietary
programs and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,

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transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and
other confidential or proprietary information of Seller. In no event shall Seller or its
suppliers or licensors be liable for any damages whatsoever (including without limitation,
damages for loss of business profits, business interruption, loss of business information,
other pecuniary loss, or consequential damages) arising out of the use of or inability to
use the software, even if Seller has been advised of the possibility of such damages.

Limited Warranty

Proprietary and Contents Section

Aastra Telecom warrants this product against defects and malfunctions during a one (1)
year period from the date of original purchase. If there is a defect or malfunction, Aastra
Telecom shall, at its option, and as the exclusive remedy, either repair or replace the
telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may
contain refurbished materials. If it is necessary to replace the telephone set, it may be
replaced with a refurbished telephone of the same design and color. If it should become
necessary to repair or replace a defective or malfunctioning telephone set under this
warranty, the provisions of this warranty shall apply to the repaired or replaced telephone
set until the expiration of ninety (90) days from the date of pick up, or the date of
shipment to you, of the repaired or replacement set, or until the end of the original
warranty period, whichever is later. Proof of the original purchase date is to be provided
with all telephone sets returned for warranty repairs.

Exclusions

Aastra Telecom does not warrant its telephone sets to be compatible with the equipment
of any particular telephone company. This warranty does not extend to damage to
products resulting from improper installation or operation, alteration, accident, neglect,
abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in
your possession.

Aastra Telecom shall not be liable for any incidental or consequential damages,
including, but not limited to, loss, damage or expense directly or indirectly arising from
the customer’s use of or inability to use this telephone, either separately or in
combination with other equipment. This paragraph, however, shall not apply to
consequential damages for injury to the person in the case of telephones used or bought
for use primarily for personal, family or household purposes. This warranty sets forth the
entire liability and obligations of Aastra Telecom with respect to breach of warranty, and
the warranties set forth or limited herein are the sole warranties and are in lieu of all other

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warranties, expressed or implied, including warranties or fitness for particular purpose
and merchantability.

Warranty Repair Service

Should the set fail during the warranty period, contact the Aastra Intecom Customer
Service Center (CSC) at 1-800-729-1872.

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Table of Contents

2nd Edition (October 31, 2007)...................................................................................iii

Contact Information ....................................................................................................iii

What to Expect when Contacting Company ...............................................................iii

Trademarks and Acknowledgements ..........................................................................iii

Revision History.......................................................................................................... iv

35i Product.........................................................................................................................iv

Product Liability.......................................................................................................... iv

Software License Agreement ......................................................................................iv

Limited Warranty ......................................................................................................... v

Exclusions..............................................................................................................v

Warranty Repair Service ............................................................................................. vi

About This Publication ........................................................................................................xiii

Overview ................................................................................................................... xiii

Audience....................................................................................................................xiii

Organization ..............................................................................................................xiii

Terms and Definitions...............................................................................................xiii

References ................................................................................................................. xiv

Chapter 1 Introduction ........................................................................................................... 1

Overview............................................................................................................................. 1

The 35i IP Phone................................................................................................................. 1

Phone Features.................................................................................................................... 2

General Requirements......................................................................................................... 2

Handset and Headset........................................................................................................... 3

Handset Connection ..................................................................................................... 3

Headset Connection...................................................................................................... 3

Chapter 2 Getting Started ...................................................................................................... 5

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Installation .......................................................................................................................... 5

Startup .......................................................................................................................... 5

Configuration and Updates........................................................................................... 5

No Service Message............................................................................................... 6

Network Disconnected........................................................................................... 6

35i Keys and Functions....................................................................................................... 6

Key Description .................................................................................................................. 7

Programmable Keys............................................................................................................ 8

Features and Key Labels..................................................................................................... 8

Softkey Display................................................................................................................... 9

Idle State Display ......................................................................................................... 9

“State-based” Softkey Display ................................................................................... 10

Connected Call Display.............................................................................................. 11

Line and Call Appearances ............................................................................................... 11

Line/Call Appearance Hard Keys............................................................................... 11

Softkeys as Line/Call Appearances............................................................................ 12

Line/Call Appearance Softkey Status Icons ........................................................14

Status Lamps for Hard Key Line/Call Appearances............................................14

Speaker and MWI Status Lamps....................................................................................... 14

Speaker Lamp............................................................................................................. 14

Message Waiting Indicator Lamp .............................................................................. 15

Volume Key......................................................................................................................15

Call Timer......................................................................................................................... 16

Mute.................................................................................................................................. 16

Chapter 3 Call Handling....................................................................................................... 17

Place a Call .......................................................................................................................17

Receive a Call ................................................................................................................... 18

Answer an Incoming Call........................................................................................... 18

Ignore a Call ............................................................................................................... 19

Connected Call ........................................................................................................... 19

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One Directory Number Assigned to Multiple Phones ...................................................... 19

Example ............................................................................................................... 19

Calls on Hold with BLA............................................................................................. 20

Callers List and Redial List ........................................................................................ 20

Handle Calls Using the Speaker ....................................................................................... 20

Handle Calls Using a Headset........................................................................................... 21

End a Call.......................................................................................................................... 21

Emergency Call Handling for Remote SIP Workers ........................................................ 21

Chapter 4 Phone Features .................................................................................................... 23

Overview........................................................................................................................... 23

Hold .................................................................................................................................. 23

Place a Call on Hold................................................................................................... 23

Retrieve a Held Call ................................................................................................... 24

Automatic Hold .......................................................................................................... 24

Manage Multiple Calls on Hold ................................................................................. 24

Do Not Disturb..................................................................................................................25

Transfer............................................................................................................................. 25

Unannounced Transfer ............................................................................................... 25

Announced Transfer................................................................................................... 25

Conference ........................................................................................................................ 27

Establish the Conference ............................................................................................ 27

Release a Conferenced Party...................................................................................... 28

Conference Two Previously Connected Calls............................................................ 29

Call Forward ..................................................................................................................... 29

Multiple Call Forward Assignments .......................................................................... 31

Call Park ........................................................................................................................... 31

Call Pickup........................................................................................................................ 32

Call Waiting...................................................................................................................... 33

Message Desk Operator .................................................................................................... 34

Voice Mail ........................................................................................................................35

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Use the Voice Mail Softkey ....................................................................................... 35

Services Key ..................................................................................................................... 35

Callers List........................................................................................................................ 35

Callers List Display .................................................................................................... 36

Callers List Functions................................................................................................. 36

Missed Calls Indicator................................................................................................ 37

Access Missed Calls ............................................................................................37

Delete Entries in the Callers List................................................................................ 38

Exit the Callers List.................................................................................................... 38

Voicemail List................................................................................................................... 39

Access Voicemail from the List ................................................................................. 39

Redial................................................................................................................................ 40

Last Number Redial ................................................................................................... 40

Redial List .................................................................................................................. 40

Speed Dial List.................................................................................................................. 42

Speed Dial List Functions ..........................................................................................42

Directories......................................................................................................................... 50

Directory Types.......................................................................................................... 51

Phone Numbers.................................................................................................... 51

Directory Lookup and Dial .................................................................................. 51

Add an Entry to the Speed Dial List .................................................................... 52

Edit the Number before you Dial......................................................................... 53

Exit a Directory.................................................................................................... 54

DLS (PBX) Directory................................................................................................. 54

Find an Entry and Dial the Number.....................................................................54

Edit the Number before you Dial......................................................................... 54

Add an Entry to the Speed Dial List .................................................................... 54

Exit a Directory.................................................................................................... 54

Corporate Directory (Exchange/Active)..................................................................... 54

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Find an Entry and Dial the Number.....................................................................54

Edit the Number before you Dial......................................................................... 54

Add an Entry to the Speed Dial List .................................................................... 55

Exit a Directory.................................................................................................... 55

Contacts Directory...................................................................................................... 55

First Time Login and Subsequent Logins............................................................55

Outlook Contacts Phone Numbers....................................................................... 55

The Dial Softkey and the Display Softkey ..........................................................55

Access the Contacts Directory............................................................................. 56

Edit the Number before you Dial......................................................................... 57

Add an Entry to the Speed Dial List .................................................................... 58

Exit Outlook Contacts.......................................................................................... 58

Security and the Logout Softkey ......................................................................... 58

Reset Softkey ....................................................................................................... 59

RSS Feeds......................................................................................................................... 59

Use an RSS Feed ........................................................................................................ 59

Empty Key ........................................................................................................................ 61

Appendix A Customize your 35i IP Phone.......................................................................... 63

Options List....................................................................................................................... 63

Access the Options List.............................................................................................. 64

Preferences Menu ............................................................................................................. 65

Tones .......................................................................................................................... 65

Contrast Level ............................................................................................................ 67

Speed Dial Edit........................................................................................................... 67

Live Dialpad............................................................................................................... 67

Set Audio.................................................................................................................... 68

Set the Audio Option and Headset Volume......................................................... 69

Time and Date ............................................................................................................ 70

Time Server .........................................................................................................70

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Set Time and Date Manually ............................................................................... 70

Language .................................................................................................................... 74

Phone Status Menu ........................................................................................................... 74

User Password...................................................................................................................76

Administrator Menu.......................................................................................................... 77

Restart Phone .................................................................................................................... 77

Phone Lock ....................................................................................................................... 78

Appendix B Troubleshooting ............................................................................................... 81

Index ....................................................................................................................................... 83

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About This Publication

Overview

This guide explains how to use the basic features of your new 35i IP phone. Not all
features listed are available by default. Contact your system administrator to find out
which features and services are available to you on your system.

Audience

This publication is intended for any user of the 35i IP phone.

Organization

This publication contains the following chapters.

Chapter, Topic Description

35i IP Phone User Guide for SPN

Chapter 1, Introduction Introduces the 35i IP phone.

Chapter 2, Getting Started Procedures for starting and re-starting the phone,

Chapter 3, Call Handling Procedures for handling calls.

Chapter 4, Phone Features Provides procedures for using additional features of

Appendix A, Customize your 35i IP

Phone

Appendix B, Troubleshooting Solutions to common problems.

Terms and Definitions

Term Definition

DLS Directory Lookup Service on the Pointspan System.

IP Internet Protocol (IP) is a data-oriented protocol used for

descriptions of hard keys and softkeys and their
functions, status lamps, etc.

the phone.

Procedures for customizing the 35i phone.

communicating data across a packet-switched network.

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About This Publication

Term Definition

IP Address

MAC Address – Media
Access Control

SIP – Session Initiation
Protocol

VoIP – Voice Over IP

References

The following publications provide related information.

Title Description

An identifier for a computer or device on a TCP/IP network.
Networks using the TCP/IP protocol route messages based on
the IP address of the destination. The format of an IP address
is a 32-bit numeric address written as four numbers separated
by periods. Each number can be zero to 255.

For example, 1.160.10.240 could be an IP address.

A number located on the white sticker on the bottom of the
phone that serves as a name for each phone.

The protocol for VOIP and other text and multimedia sessions,
such as instant messaging, video, online games and other
services.

A technology that allows you to make telephone calls using a
broadband Internet connection instead of a regular (or analog)
phone line.

Aastra Model 35i IP Phone
Installation Guide

Installation and set-up instructions, general features and
functions, and basic options list customization. This
guide is included in the box with your phone.

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Chapter 1
Introduction

Overview

The 35i IP telephone provides communications over an IP Network using the SIP IP
telephony protocol. The 35i has all the features of a regular business phone, allowing you
to place and receive calls, transfer, conference and more.

The 35i IP Phone

35i IP Phone User Guide for SPN

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Chapter 1, Introduction

Phone Features

• A 3.5" x 2.25" backlit display.

• 6 programmable state-based softkeys supporting up to 20 programmable functions.

• 4 line/call appearance keys with corresponding status lamps.

• Supports up to 9 lines.

• Full-duplex speaker for handsfree calls.

• Headset support (modular connector).

• Inline power support.

• Built-in two-port, 10/100 Ethernet switch allowing you to share a connection with

your computer.

General Requirements

The 35i IP Phone requires the following environment:

• A SIP-based IP PBX system or network installed and running with a SIP account
created for the 35i.

• Access to a Trivial File Transfer Protocol (TFTP) server.

• Ethernet/Fast Ethernet LAN (10/100mb).

• Category 5/5e straight through cabling.

• Power Options:

– Power over Ethernet (PoE) 802.3af.

Inline power injector – An optional accessory necessary only if your network

–

provides no inline power.

– AC power adapter, included with the phone.

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Handset and Headset

35i IP Phone User Guide for SPN

Handset Connection

Turn the phone over and locate the handset jack marked . Insert one end of handset
cord into the jack until it clicks into place. Then route the handset cord through the
groove. Attach the handset to the other end of the handset cord.

Headset Connection

Turn the phone over and locate the headset jack marked . Insert the headset cord
into the jack until it clicks into place. Then route the headset cord through the groove.

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Chapter 1, Introduction

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Chapter 2
Getting Started

Installation

If your system administrator has not already installed your 35i, please refer to the Aastra
Model 35i Installation Guide included in the phone box for basic installation and physical
setup of the 35i.

• Your system or network administrator manages the configuration and updates for the

• New updates to your phone can be automatically scheduled from the server by your

35i IP Phone User Guide for SPN

IP phones on the configuration server.

system administrator. Automatic updates are scheduled during non-business hours or
slow call periods.

Startup

The 35i automatically begins the startup sequence as soon as it is connected to the
network. The phone goes through this process the first time you plug in your phone and
every time you restart your phone. The first screen to display is the Aastra splash screen.

Configuration and Updates

The 35i then checks settings and looks for new configuration and firmware updates on
the configuration server. If a new update is found, the phone displays the update it is
installing (either "Updating Config" or "New Firmware"). This process could take a few
moments while the configuration server downloads the latest updates.

Do not unplug or remove power from the phone while it is checking and installing
firmware.

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Chapter 2, Getting Started

No Service Message

See Appendix B, No Service

Network Disconnected

See Appendix B, Network Disconnected

35i Keys and Functions

3 Dynamic

Context-

Sensitive

Softkeys

Volume

Adjustment

Bar

Speaker

Key

for information.

for information.

Hold Key

Incoming

Call/

Message

Waiting

Lamps

Redial Key

Goodbye Key

(Hangup)

Options Key

3 Dynamic

Context-

Sensitive

Softkeys

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Mute Key

Xfer Key

(Transfer)

Conf Key

(Conference)

Four Line Appearances

Navigation Keys

Icom Key

(Intercom)

Services Key

Key Description

Key Description

35i IP Phone User Guide for SPN

Hold

Redial

Xfer

Icom

Conf

Options

Services

Goodbye

Volume key

L1 – L4

Controls the Hold feature.

• Accesses the Redial list of to 100 previously dialed numbers.

• Controls the Last Number Redial feature.

Controls the Transfer feature.

Intercom is not used by Aastra Intecom.

Controls the Conference feature.

Accesses features that customize the phone.

Accesses the Callers List and the Voicemail list.

Hangs up the phone or cancels any function, places the phone in the
idle state, and displays the idle state screen.

Activates the Speaker or Headset depending upon audio mode.

Controls the Mute feature.

Sets the volume for the ringer, handset, headset, and speaker.

4 line/call appearance keys to connect you to a line or call.

Softkeys – 6 programmable state-based softkeys that display on the
LCD screen.

Navigation keys:

Up and Down arrows (

or ):

• Allow you to scroll through menu selections, such as the
Options List.

Right and Left arrows (

or ):

• Allow you to view line/call appearances.

• Allow you to exit and enter a specific option in the Options list.

• If editing entries on the display:

• The

• The

erases the character on the left.

saves the option.

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Chapter 2, Getting Started

Programmable Keys

The 35i has the following programmable keys:

• 6 Softkeys – Context-sensitive state-based softkeys that support up to 20
programmable functions, with corresponding status lamps for line appearances. See

Softkey Display

below.

Features and Key Labels

Programmable softkeys are configured by the system administrator according to the
requirements of your organization. You may or may not have some of the features listed
in the table below.

The 35i softkeys can be configured for any or all of the following features:

Key Name Key Label Description

Line/Call Appearances

Conference

Transfer

Call Forward

Call Park

Call Pickup

Do Not Disturb

Empty

Message Desk Operator

Directory Number

Conf

Xfer

Forward

Call Park

Call Pkup

DND

No label – An
assigned blank slot
in the display.

Msg Desk

Line/call appearances.

Establishes a 3-way conference.

Transfers a call to another party.

Forwards your calls to another
phone.

Parks a call.

Picks up a call ringing at another
phone.

Places the phone in the Do Not
Disturb state and incoming calls
go directory to your pre-defined
call forward/busy destination,
usually your voicemail.

The softkey is configured to force
a blank entry on the IP phone
display for a specific softkey.

Receives calls on behalf of other
parties and forwards the calls to
the original destination
mailboxes.

Voice Mail

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Voice Mail

Accesses the voicemail system.

35i IP Phone User Guide for SPN

Key Name Key Label Description

Callers List

Speed Dial List

DLS (PBX) Directory

Exchange (Active)
Directory

Contacts Directory

Combined Directory

RSS

Callers

Speed Dial

Internal

Corporate

Contacts

Directory

News

Accesses the Callers List.

The Callers List is usually
accessed by using the Services
key on the 35i.

Accesses a Speed Dial list with 99
entries available for quick dialing.

Accesses the DLS PBX directory.

Accesses the corporate Exchange
(Active) directory.

Accesses your Outlook Contacts
folder.

Accesses any combination of
DSAPI, Active, and Outlook
Contacts.

RSS feeds such as CNN or ESPN.

Softkey Display

Idle State Display

The idle screen displays when your 35i is not in use and displays the feature softkeys
configured for your phone. If more than 6 features have been configured, the More
softkey displays in the 6
softkey display list.

In the following example, 9 features were configured on the state-based softkeys of the
35i.

Main Idle Screen: Second Screen:

5 softkeys display along with the More
softkey indicating there are more keys to
see.

th

position to allow you to navigate forward or backward in the

• When you use the More softkey, the
top of the screen remains the same.

• The 4 remaining softkeys display plus
the More softkey.

• The More softkey takes you back to
the main screen.

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Chapter 2, Getting Started

Main Idle Screen: Second Screen:

L1 John Smith

2 Missed Calls

Tue Aug 14 4:06pm

-Forward Speed Dial-

-DND Call Pkup-

-Voice Mail More-

The

icon indicates you have new

voicemail messages.

“State-based” Softkey Display

The softkey display changes as the state of the phone changes. The softkeys needed for
the current state of the phone display first and the remaining softkeys move down in the
list as necessary to accommodate them in the display. The More softkey allows you to
see more softkey options. For example:

• When you lift the handset to dial, the Dial softkey displays in the first position and
the remaining softkeys that display when the phone is in an outgoing call state move
to the second screen.

L1 John Smith

2 Missed Calls

Tue Aug 14 4:06pm

-Internal Directory-

-Corporate

-Contacts More-

• When your phone rings, the Answer and Ignore softkeys display in the first and
second positions, and the remaining softkeys that display in the incoming call state
move to the second screen.

• When you are connected to a call, the Drop softkey displays in the first position and
the remaining softkeys that display in the connected state move to the second screen.

Features such as Call Park and Msg Desk only display when the phone is in the
connected state.

The following example shows how the screen changes from the idle state to the
connected state.

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35i IP Phone User Guide for SPN

Idle Screen Connected State Screen Connected State – Screen 2

The main idle screen: When you are connected to a

L1 John Smith

2 Missed Calls

Tue Aug 14 4:06pm

-Forward Speed Dial-

-DND Call Pkup-

-Voice Mail More-

Connected Call Display

A call display on the 35i shows:

call, the Drop softkey
displays.

L1 John Smith

Mary Jones
2395

-Drop

03:59

More-

The remaining softkeys from
the main screen move to the
second screen and third
screens as needed.

The Forward softkey does not
display when the phone is in
the connected state.

L1 John Smith

Mary Jones
2395

05:10

-DND Internal-

-Voice Mail Corporate-

-Speed Dial More-

• Current line being used (L1, L2, L3, etc.).

• Caller ID information (name and number, if available).

• The timer specific to that call.

Line and Call Appearances

There can be up to 9 line/call appearances configured on the 35i:

• Line appearance keys are those with assigned directory numbers.

• Call appearance keys are those that are used along with the line appearance keys to

support features such as conference, transfer, and call waiting.

An available line is automatically selected when the phone goes off-hook.

Line/Call Appearance Hard Keys

There are 4 physical line/call appearance hard keys across the bottom of the phone
labeled L1 – L4. The associated lamps indicate the status of the line or call appearance.
The following applies to these keys:

• L1 is usually your main directory number.

• The L2 key is usually assigned as a supporting call appearance for the L1 line, to

provide another open line to perform Call Transfer, Conference, and Call Waiting.

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Chapter 2, Getting Started

• If you have only one directory number on your phone, you can also use any one of
the line keys (L1 – L4) to originate a call. The destination will always display your
directory number as the originator.

• An incoming call will ring in on the line appearance where the directory number is
assigned. If that line is busy, it will ring in on the associated call appearance. If both
the line appearance and the call appearance are busy, the call follows the call forward
busy destination.

• If both the line and call appearance are busy, and there is no call forward busy
destination assigned, the caller hears busy tone.

• If you have more than one directory number on these keys and want to originate a
call from a specific line that was not the last line used, you must choose the line
manually.

Softkeys as Line/Call Appearances

The softkeys can also be programmed as line and call appearances. The following applies
to these keys:

• Both the main line appearance and the supporting call appearance display on the
screen on the softkeys where they have been assigned.

• The line appearance and call appearance are usually assigned to adjacent keys.

• Line/call appearance assignments on these keys are L5 – L9.

• Both the line appearance and the associated call appearance(s) display the directory

number assigned to the line appearance.

• Either one of the keys can be used to place a call from that directory number. The
destination will always display the directory number of the line appearance as the
originating directory number.

• An incoming call will ring in on the line appearance where the directory number is
assigned. If that line is busy, it will ring in on the associated call appearance. If both
the line appearance and the call appearance are busy, the call follows the call forward
busy destination.

• If both the line and call appearance are busy, and there is no call forward busy
destination assigned, the caller hears busy tone.

• Softkeys assigned as line/call appearances will move to the subsequent screens along
with the other feature softkeys according to the state the phone is in.

• If call rings in on line/call appearance softkeys that do not display on the first screen
of the phone, you can go off-hook and the call is automatically answered. If you want
to view the actual line appearance softkey, you must use the More softkey to go to
the screen where the softkeys are displayed.

• If you have more than one directory number on your phone and want to originate a
call from a specific line that was not the last line used, you must choose the line
manually.

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12 Aastra – 2742-002

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35i IP Phone User Guide for SPN

The following illustrates softkeys programmed as line/call appearances in the idle state
and the connected state.

Idle State Display Connected State Display

Line/Call appearances assigned to softkeys:

In this case, the first idle screen does not
display the line appearance and call
appearance. Use the More softkey to see
the actual softkey display for L5 and L6.

Idle Screen 1:

Idle Screen 2:

Use the More softkey again to see other
keys:

Idle Screen 3:

In the connected state, L5 - 2014 and L6 –
2014 do not display on the first or second
screen because of where these keys are
assigned on the phone. The main screen
only shows that you are connected on L5.
Use the More softkey to see the actual
softkey display for L5 and L6.

Screen 1:

Screen 2:

Aastra - 2742-002 13

Screen 3:

This top part of the
display does not
change.

L5 and L6 – 2014
display on the
third screen with
status icons.

L5 John Smith

Mary Jones
2395

-Contacts 2014

-Directory

2014 More-

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Chapter 2, Getting Started

Line/Call Appearance Softkey Status Icons

There are no status lamps for the 35i softkeys. Icons indicate the status for line/call
appearances.

Softkey Line/Call Appearance Status Icons

Activity Icon Description

Idle

There is no call activity for the line/call appearance
softkey.

Connected

This icon is steady when a call is connected to the phone
on this line/call appearance softkey. The equivalent on a
line/call appearance hard key is a solid lamp.

Ringing

This icon flashes slowly when a call is ringing at in on
this line/call appearance softkey. The equivalent on a
line/call appearance hard key is a fast flashing lamp.

On Hold

This icon flashes slowly when a call is on hold on this
line/call appearance softkey. The equivalent on a
line/call appearance hard key is a slow flashing lamp.

Status Lamps for Hard Key Line/Call Appearances

Activity Lamp Description

Idle Off There is no call activity on this line/call

appearance.

Connected Solid A call is connected to the phone on this line/call

appearance.

Ringing Fast Flash A call is ringing in on this line/call appearance.

On Hold Slow Flash A call is on hold on this line/call appearance.

Speaker and MWI Status Lamps

The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status
indications.

Speaker Lamp

The speaker lamp is located beside the Speaker key.

Speaker LED Status Description

On Solid You are in Speaker mode. (Default mode.)

Slow Flash You are in Headset mode.

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14 Aastra – 2742-002

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Speaker LED Status Description

Rapid Flash The call is muted.

Message Waiting Indicator Lamp

The Message Waiting Indicator (MWI) lamp is located at the top right of the phone.

MWI LED Status Description

Slow Flash You have a new message (s).

Rapid Flash You have an incoming call.

Even Flash One or more calls are on hold.

Volume Key

You can adjust the volume on the receiver, headset, speaker, and ringer using the

Volume key.

Step Action Result

35i IP Phone User Guide for SPN

Set Ringer Volume:

1. Leave the handset in the cradle.

2. Press the Volume key. The Ringer setting indicator displays

on the screen and you hear the current
ringer volume.

You can also set the volume to OFF.

Set Handset Volume:

1. Lift the handset You hear dial tone at the current sound

level.

2. Press the Volume key. The Handset volume indicator displays

on the screen. The handset remains at
this volume until it is adjusted again.

Set Headset Volume:

1. Press the Volume key while on a call. The Headset volume indicator displays

on the screen. The headset remains at
this volume until it is adjusted again.

Set Speaker Volume:

1. Press the Volume key while on a call

and talking on the Speaker.

Aastra - 2742-002 15

The Speaker volume indicator displays
on the screen. The speaker remains at
this volume until it is adjusted again.

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Chapter 2, Getting Started

Call Timer

This timer displays the elapsed time of a call.

Mute

You can use the Mute key in any audio mode.

Step Action Result

Activate the Mute feature:

1. During a call:

Press the Mute key.

• The red Mute lamp flashes slowly.

• The microphone icon

on the screen.

If you place a muted call on hold, the
phone automatically takes the call off
mute when you reconnect to the call.

• You can hear the caller.

• The caller cannot hear you.

Deactivate the Mute feature:

1. Press the Mute key again. Mute is deactivated.

displays

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16 Aastra – 2742-002

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Chapter 3
Call Handling

Place a Call

You can place a call using one of the following methods.

If you are unable to make calls within certain area codes, check with your system
administrator for any toll restrictions placed on your extension that may restrict your
access to long distance area codes or dialing prefixes.

Step Action Result

From the Keypad:

35i IP Phone User Guide for SPN

1. Dial the number.

Live Dialpad

is set to ON by default.

Speaker mode is the default Set Audio
The Speaker turns on automatically
when you dial the number, and the call
is placed.

Handset:

1. Lift the handset (the phone will

automatically select the next available
line/call appearance).

2. Dial the number.

Speaker Key:

1. Press the Speaker key.

2. Dial the number.

Line/Call Appearance Key:

1. Press a line/call appearance key.

2. Dial the number.

Aastra - 2742-002 17

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Chapter 3, Call Handling

Receive a Call

When a call rings in at your phone, the inbound call screen displays, the line/call
appearance lamp flashes, and the MWI lamp flashes.

L1 John Smith

Mary Jones
2395

-Answer

-Ignore

If you do not see a line/call appearance lamp flashing, the line ringing is a softkey that is
not currently in the display. Use the More softkey to find the ringing line.

More-

Answer an Incoming Call

If the phone is already connected to a call, pressing the line/call appearance key for the
new incoming call automatically places the connected call on hold and answers the new
call.

If you cannot answer, the call is redirected to a pre-defined destination such as your voice
mailbox.

Step Action

Handsfree Operation:

• Press the Answer softkey.

1.

Or

• Press the line/call appearance key.

Or

• Press the Speaker key.

Headset:

1. Press the Speaker key.

Handset:

1. Lift the handset.

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18 Aastra – 2742-002

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Ignore a Call

Step Action Result

35i IP Phone User Guide for SPN

1. While the phone is ringing:

Press the Ignore key.

The call will forward to your pre­defined call forward/busy destination,
usually your voicemail.

Connected Call

The connected state screen displays when you are talking to someone on the phone. The
softkeys displayed are those you need for handling the call.

L1 John Smith

Mary Jones
2395

03:59

-Drop

More-

Use the More softkey at any time to view other available softkeys.

One Directory Number Assigned to Multiple Phones

Occasionally, the same directory number is assigned to more than one phone. (This can
be referred to as a Bridged Line Appearance or BLA.)

Example

In the following example, Phone A and Phone B have the same directory number
assigned to a line/call appearance key on both phones. The following applies to call
handling in this situation:

Phone A:

• When Phone A goes off-hook on the line, it takes control of the line and the

• Phone A controls transfer, conference, hold, etc.

• Phone A shows a green status lamp on the line appearance if the call is on L1-L4.

• The call appearance lamp will not be lit unless Phone A is involved in transfer,

Phone B:

• Phone B shows a red status lamp on the shared line appearance key, indicating Phone

associated call appearance.

conference, hold, call waiting, etc.

A has control of the line.

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Chapter 3, Call Handling

• The call appearance lamp will not be lit unless the Phone A is involved in a transfer,
or conference.

• If Phone B goes off-hook on the line appearance, silence is heard followed by dial
tone because the call is private to Phone A.

• If Phone B goes off-hook on the associated call appearance, even though the lamp
may not be lit, reorder is heard.

If the shared directory number is assigned to a softkey, status lamps are always red, but
the same rules apply.

Calls on Hold with BLA

• If Phone A places the call on hold, it can be retrieved by Phone B by pressing the key
of the red flashing lamp on Phone B. (Phone B does not have a Pickup softkey at this
time because it does not have control of the call.)

• When Phone B takes control of the call, the line lamp changes to green and the
display changes to reflect the details of the connected call. Phone A immediately
returns to the off-hook display or the idle state display and the red status lamp on that
line indicates Phone B has control of the call.

Callers List and Redial List

• For inbound calls answered by Phone A, Phone B does not show any details of the
call on the screen, but does display “1 Missed Call”, and the call is stored in the

Callers List

B.

• For outbound calls originated by Phone A, nothing is stored in the Redial list
Phone B because Phone A originated the call. The opposite applies if the call is
placed by Phone B.

as a missed call. The opposite applies if the call was answered by Phone

Handle Calls Using the Speaker

The Speaker allows you to speak to someone without using the handset or headset. The

Set Audio

Step Action

Dial using the speaker:

1. Press the Speaker key and enter a number from dial tone.

Answer a call using the speaker:

1. Press the Speaker key or the line/call appearance key.

option for your phone is set to “Speaker” by default.

on

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20 Aastra – 2742-002

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Switch between the speaker and handset in speaker audio mode:

• Lift the handset to go back to the handset.

1.

• Press the Speaker key to switch back to the speaker.

Switch between the speaker and the headset in speaker/headset audio mode:

1. Press the Speaker key.

Handle Calls Using a Headset

Ensure that you have selected a headset audio mode by accessing the Options list. For
more information on how to set this audio option in your phone, see the Set Audio
in Appendix A.

Step Action

1. Plug the headset into the jack.

35i IP Phone User Guide for SPN

option

2. Press the Speaker key or the line/call appearance key to get dial tone or to

answer an incoming call.

Depending on the audio mode selected from the Options list, a dial tone or an
incoming call will be received on either the headset or the speaker.

Also see Headset Microphone Volume

.

End a Call

Step Action

1. From a connected call:

• Press the Goodbye key.

Or

• Press the Drop softkey.

Or

• Place the handset back on hook if connected through the handset.

Emergency Call Handling for Remote SIP Workers

Emergency Call Handling (911 calling) is not supported for Remote SIP Workers at this
time.

Aastra - 2742-002 21

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Chapter 3, Call Handling

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Chapter 4
Phone Features

Overview

Features are configured on your phone according to the needs of your organization. You
may or may not have some of these features.

Hold

Place a Call on Hold

• You cannot place a call on hold or retrieve a call on hold if you are viewing the

Redial List

35i IP Phone User Guide for SPN

or Callers List.

• If you have left a call on hold for a pre-defined period of time (if the option is
configured on your system), the system will ring your phone until you answer the
call. When you answer, you are re-connected to the held party.

• With multiple calls on hold, or if your held call information is not on the screen, you
can press

or to view the screen that shows information about the call on hold.

Step Action Result

1. From a connected call:

Press the Hold key.

• The line lamp flashes slowly.

• The MWI lamp on the top of the

phone flashes.

• The Pickup softkey displays.

L1 John Smith

Mary Jones
2395

00:52

-Pickup

More-

Aastra - 2742-002 23

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Chapter 4, Phone Features

Retrieve a Held Call

Only the phone that placed the call on hold can retrieve the call on hold, unless the held
call is on a directory number that appears on more than one phone

Step Action Result

.

1. Press the line key where the call is on

hold.

• The Goodbye key will not retrieve
a held call.

• The Hold key will not retrieve a
held call.

Automatic Hold

The 35i will automatically put your current call on hold when you press a new line key.

Manage Multiple Calls on Hold

Step Action Result

1.

Use
each line on the phone.

Connect to an incoming call or re-connect to a call you placed on hold:

or to view information about

You are reconnected to the call.

1.

• Press the Pickup softkey.

Or

• Press the line key.

If the phone is already connected to a call:

1. Press the line key for the new incoming

call.

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24 Aastra – 2742-002

The current call is automatically placed
on hold, and the new call is answered.

M

Do Not Disturb

The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is
activated, an incoming call does not ring at the phone. Depending upon your system
configuration, the caller may hear a message to call back later, or the call will forward
directly to your pre-defined call forward busy destination, usually your voicemail. The
DND key toggles this feature on and off.

If the phone shares a line with other phones, only the phone where DND was set is
affected.

Step Action Result

Activate Do Not Disturb:

1. Press the DND softkey. The Do Not Disturb message displays.

35i IP Phone User Guide for SPN

L1 John Smith

Do Not Disturb

Tue Aug 14 4:06pm

Deactivate Do Not Disturb:

1. Press the DND softkey. The feature is deactivated.

Transfer

Unannounced Transfer

When you transfer a call directly to another party and complete the transfer without
consulting with the receiving party, it is called an unannounced transfer.

Announced Transfer

When you transfer a call to another party and remain on the line to talk to the other party
before you complete the transfer, it is called an announced transfer. After you consult
with the other party, you can either complete the transfer or go back to the original caller.

-Forward Speed Dial-

-DND Call Pkup-

-Voice Mail More-

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Chapter 4, Phone Features

Step Action Result

Unannounced transfer:

1. You are connected to the call to

transfer.

2. Press the Xfer hard key

3. Dial the number of the destination

party.

4. Before the destination party answers:

• Press Xfer again.

Or

• The calling party is placed on hold
and the line lamp flashes slowly.

• Another line goes off-hook and
you hear dial tone.

L2 John Smith

-Dial

More-

The transfer completes.

• Press the Goodbye key.

Announced Transfer:

1. Press the Xfer hard key.

2. Dial the number of the destination

party.

3. When the destination party answers the

call:

Talk to the destination party.

4.

• Press Xfer again.

Or

• Press the Goodbye key.

• The calling party is placed on hold

and the line lamp flashes slowly.

• Another line goes off-hook and
you hear dial tone.

• The Dial softkey displays.

You are dropped from the call, and the
transfer completes.

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35i IP Phone User Guide for SPN

Cancel a transfer:

1.

• Press the Cancel softkey while the
destination is ringing.

Or

• Press the line key.

Conference

The 35i supports up to three parties in a conference call.

Establish the Conference

Step Action Result

1. Connect to the first party to include in

the conference.

2. Press the Conf hard key.

You are re-connected to the original
call.

• The first party is placed on hold
and the line lamp flashes slowly.

• A new line goes off-hook and you
hear dial tone.

3.

• Dial the number of the party to add
to the conference.

Or

• Press the Dial softkey and dial the
number.

4. Wait for the new party to answer.

You can consult with the new party
first before adding them to the
conference.

• The Dial softkey displays.

• The original party is still on hold

and the lamp is flashing.

• The second line lamp is steady,
indicating the new party is not yet
been added to the conference.

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Chapter 4, Phone Features

Step Action Result

5. Press Conf again.

• The conference is established and
the second line lamp turns off.

• The original line lamp is on steady.

• A list of the other two parties in the

conference displays on the
originator’s screen.

L1 John Smith

1. Mary Jones

2. Mark Anders
01:45

-Drop

More-

If you do not wish to add the third party to the conference:

1. Press the Cancel softkey while the

third party’s phone is ringing.

2. Press the Pickup softkey. You are reconnected to the original

party.

Release a Conferenced Party

Step Action

1. Use or to point to the party to

drop.

2. Press the Drop softkey.

If you disconnect from the conference,
the other two parties will also
disconnect.

You are still connected to the other
party.

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Conference Two Previously Connected Calls

Begin with active calls on one line appearance and its associated call appearance.

Step Action Result

35i IP Phone User Guide for SPN

1. Press the Conf hard key.

2. Press the line key of one of the calls to

3. Press Conf again.

Call Forward

The Call Forward feature allows you to temporarily redirect your incoming calls to
another number.

• Each directory number on the phone must be forwarded separately.

• If you have more than one directory number on your phone, you must press the line

key first.

Step Action Result

• Both calls are on hold.

• A third line opens.

• You hear dial tone.

The first line is connected.

bring into the conference.

• The other line is connected.

• The conference is established.

• Only one line lamp is on.

Forward your main directory number:

1. On-hook or off-hook:

Press the Forward softkey.

If the Forward softkey is not visible on
the main screen, use the More softkey
to find it.

Aastra - 2742-002 29

Hear the 2-beep confirmation tone.

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Chapter 4, Phone Features

Step Action Result

2. Dial the destination number.

• Hear the 2-beep confirmation tone.

• The calls for this number will be

forwarded to this destination.

L1 John Smith

2013 Forwarded

Tue Aug 14 4:06pm

-Forward Speed Dial-

-DND Call Pkup-

-Voice Mail More-

Forward a number assigned to a softkey:

1. From the main screen:

Press the More softkey until you find
the line to forward.

2. Press the Line key. Hear dial tone.

3. Press the More softkey to find the

Forward softkey.

4. Press the Forward softkey. Hear the 2-beep configuration tone.

5. Dial the destination number.

Deactivate Call Forward:

1. Find and press the appropriate line key.

2. Find the Forward softkey (using the

More softkey if necessary.)

3. Press the Forward softkey.

• Hear the 2-beep confirmation tone.

• The calls for this number will be

forwarded to this destination.

• Hear the 2-beep confirmation tone.

• Call Forward is deactivated for this

directory number.

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Multiple Call Forward Assignments

If you have activated Call Forward on more than one line, use or to display
information for each forwarded line.

L1 John Smith

2013 Forwarded

Tue Aug 14 4:06pm

-Forward Speed Dial-

-DND Call Pkup-

-Voice Mail More-

Call Park

The Call Park feature allows you to temporarily place a call on hold for a pre-set time
limit. The call can be retrieved on any phone in the system. If the call if not retrieved
within the time limit, the call automatically reverts back to the extension that parked the
call.

Step Action Result

35i IP Phone User Guide for SPN

Park a Call:

1. From a connected call:

Press the Call Park key.

• You hear the Park number and
then silence.

• The call is parked and you can
place and receive calls.

To hear the number repeated,
immediately press the Call Park key
again

2. Write down the Park number.

3.

• Hang up the handset.

Or

• Press the Goodbye key.

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Chapter 4, Phone Features

Retrieve a Parked Call:

Call Pickup

The Call Pickup feature allows you to answer a call ringing at another extension. Your
35i provides the following types of Call Pickup.

• Group - Your directory number is assigned to a Call Pickup group. You can answer

• Directed - You can answer a call directed to a phone outside of your group using the

• Both – You can use both of the above options.

1. From any phone on the system:

Hear dial tone.

• Lift the handset.

Or

• Press the Speaker key.

2. Dial the Call Park number.

• No ringing is heard.

• You are immediately connected to

the calling party.

the ringing extension of another member of the group using the Call Pkup softkey.

Call Pkup softkey and dialing the extension number of the ringing phone.

Step Action Result

Pick up a call in your Call Pickup group:

1.

• Leave the handset onhook.

• Press the Call Pkup softkey.

Or

• Lift the handset or press the
Speaker button.

• Press the More softkey.

• Press the Call Pkup softkey.

You are immediately connected to the
call.

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35i IP Phone User Guide for SPN

Pick up a call outside of your Call Pickup group:

• When two phones are ringing at the same time, the phone that was ringing first is

• If you hear a fast busy tone after trying to pick up a call, either you are not assigned

Call Waiting

1.

• Leave the handset onhook.

Hear a 2-beep confirmation tone.

• Press the Call Pkup softkey.

Or

• Lift the handset or press the
Speaker button.

• Press the More softkey.

• Press the Call Pkup softkey.

2. Dial the number of the extension that is

You are connected to the call.

ringing.

picked up. That call can be put on hold while the second call is picked up.

to that group or another group member has already picked up the call.

When you are on an active call, and a second call rings in to your phone, you hear one
beep, and the screen displays the name and number (if available) of the second caller.
You have the option to answer the second call or let the second call forward to the pre­defined busy destination, usually your voice mailbox.

Step Action Result

1. While on one call, a second call rings

in to your phone.

• You hear one beep.

• The display tells you the name and

number of the second caller and the
line/call appearance key number.

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Chapter 4, Phone Features

Step Action Result

2. To answer the second call:

• Press the Answer softkey for the
second call.

Or

• Press the Line key of the second
call.

If you already have a call on hold when
the second call rings in, the second call
goes directly to voicemail.

Message Desk Operator

A Message Desk Operator receives calls on behalf of other parties and forwards the calls
to the original destination mailboxes.

Step Action Result

1. Answer the incoming call.

• The first caller is placed on hold.

• You are connected to the second

caller.

See Manage Multiple Calls On Hold
for information on alternating between
calls.

2. Press the Msg. Desk softkey.

3.

• Press the Goodbye key.

Or

• Place the handset back on hook if
connected through the handset.

The call is passed directly to the voice
mailbox of the original destination
party.

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Voice Mail

35i IP Phone User Guide for SPN

The Voice Mail softkey is configured to automatically dial the voicemail system access
number.

L1 John Smith

1 Missed Call

Tue Aug 14 10:05am

-Forward Speed Dial-

-DND Call Pkup-

-Voice Mail More-

The envelope icon
waiting.

Use the Voice Mail Softkey

Step Action Result

1. Press the Voice Mail softkey. The voicemail access number is

2. Follow the voicemail prompts.

Services Key

The Services key on the 35i accesses the following:

• The Callers List

• The Voicemail List

Callers List

The Callers List is a stored log of incoming calls containing up to 200 entries. The
Callers List stores the name, phone number, call time and date, and missed/answered call
status for all calls that ring in to this phone.

displays on the idle screen only if you have new messages

automatically dialed.

.

.

You can view, scroll through, and delete entries in the Callers List and dial directly from
a displayed entry.

When the Callers List is full, the oldest call records are deleted to accommodate the
information of new callers.

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Chapter 4, Phone Features

Callers List Display

Display Description

N

XX New Callers The display shows you how many new callers were added to the

Callers List Functions

Step Action Result

Access the Callers List

1. Press the Services key. The Services menu displays. Callers

2.

Press

or Select.

The "N" at the left of the screen indicates a new call you have not
reviewed.

list since you last checked.

Indicates an unanswered call.

Indicates an answered call.

List is the first entry.

The Callers List “summary” screen
displays.

Callers List
33 items
26 new callers

Use for new

-Resume DeleteList-

-Sort Quit-

3. Use the or to scroll through the

entries in the list.

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Dial from the Callers List:

35i IP Phone User Guide for SPN

1. From the selected entry:

• Lift the handset.

Or

• Press the Speaker key.

Or

• Press a line/call appearance key.

Or

• Press the Dial softkey.

Edit a number before you dial:

1. Press the EditNum softkey. The editing softkeys display.

2. Edit the number.

Missed Calls Indicator

The “<Number of> Missed Calls” displays on the idle screen. The display alternates
between the number of missed calls and the date/time display.

As the number of missed calls increments:

The number is automatically dialed.

• The phone numbers associated with the calls are stored in the Callers List

• These missed calls are displayed as “<number of> new callers”.

When you review the calls in the Callers List:

• The number of missed calls is cleared from the idle screen display.

• The number of new callers is cleared from the Callers List display.

Access Missed Calls

Step Action Result

1. Go into the Callers List. The Callers List main screen displays.

2. Use or to scroll through the

entries.

Missed calls are those marked with the
telephone icon with the handset ON

.

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Chapter 4, Phone Features

Delete Entries in the Callers List

Step Action Result

Delete all entries:

1. Go into the Callers List.

2. Press the DeleteList softkey at the

Callers List header.

3. Press the DeleteList softkey again to

confirm.

Delete only one entry:

1. Find the entry to delete.

2. Press the Delete softkey.

3. Press the Delete softkey again to

confirm.

Cancel the delete function:

1. Press the Cancel softkey.

Exit the Callers List

Step Action Result

1. Press the Quit softkey. The Callers List main screen displays.

All entries are deleted.

The selected entry is deleted.

2. Press the Quit softkey. The Services menu displays.

3. Press the Exit softkey.

The idle screen displays.

The screen will automatically return to
the idle state display after a timeout if
no softkeys are pressed.

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Voicemail List

The Voicemail List displays a list of extensions assigned to your 35i that have registered
voicemail accounts associated with them. Usually your voicemail account number is the
same as your extension number. The list will include any voicemail accounts for
directory numbers assigned to your phone.

If you select an extension from the list:

• The voicemail system is automatically dialed.

• You automatically access the voice mailbox associated with the extension you

selected.

• You are prompted for your mailbox password.

35i IP Phone User Guide for SPN

The envelope icon

will display next to any voicemail account that has at least one

unread voicemail message attached to it.

Access Voicemail from the List

Step Action Result

1. Press Services key.

2. Use or to scroll to Voicemail.

3.

Press Select or

4. Use or to scroll to the voice

mailbox that you want to access.

5.

• Press

Or

• Press the Speaker key.

6. Follow the voicemail system prompts.

.

.

The Voicemail list screen displays.
There is an entry for each directory
number on your phone with a
voicemail access ID.

The number is automatically dialed.

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Chapter 4, Phone Features

Redial

Last Number Redial

You can redial the last number you dialed using the Redial key.

Step Action Result

Redial (Off-hook):

1. Lift the handset. The last number you dialed displays on

2. Press the Redial key 2 times. The number is automatically dialed.

Redial (On-hook):

1.

• Press the Redial key 2 times.

Or

• Press the Redial Key 1 time.

• Press the Dial softkey 1 time.

the screen.

The last number you dialed displays on
the screen and is automatically dialed.

Redial List

There are 100 entries in the Redial List. If you are on-hook and press Redial, the Redial
list displays, and you can scroll through it to select a number to redial. The list contains
the name (if known), the number you dialed, the time and date the number was dialed,
and the line used.

You cannot edit an entry in the Redial List.

Step Action Result

Redial from the Redial List (On-hook)

1. While on-hook:

Press the Redial key one time.

The Redial List displays the first entry.

003 2395
2395

Tue Aug 14 10:53am

-Dial Delete-

2. Use or to find the entry to call.

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-Details Quit-

Step Action Result

35i IP Phone User Guide for SPN

3.

• Press the Dial softkey.

The number automatically dials.

Or

• Press an available line key.

Or

• Press the Speaker key.

Or

• Lift the handset.

Delete Entries in the Redial List:

1. Find the entry to delete.

2. Press the Delete softkey. The Delete screen displays.

-DeleteItem

-Delete All Cancel-

3.

• Press Delete Item to delete only

One or all items are deleted.

the one selected entry.

Or

• Press Delete All to delete all
entries in the list.

View Details of an entry:

1. Find the entry to view.

2. Press the Details softkey. The specifics of that entry display.

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Chapter 4, Phone Features

Speed Dial List

The Speed Dial list allows you to maintain a name-indexed list of personal directory
numbers. Ninety-nine (99) Speed Dial entries are available.

The Speed Dial List allows you to store one name and 4 numbers for that name:

• Work Number

• Mobile Number

• Home Number

• Other Number

The Speed Dial feature is accessed using the Speed Dial softkey.

The new Speed Dial Edit
the Speed Dial List. The Speed Dial Edit feature is not currently available, but will be
available in a future release.

choice in the Options > Preferences menu is NOT related to

Speed Dial List Functions

Step Action Result

Access the Speed Dial List:

1. Press the Speed Dial softkey.

2. Use the Page Up and Page Down

softkeys to scroll through the list.
There are 4 entries per page.

The Speed Dial list displays.

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35i IP Phone User Guide for SPN

Add an Entry to the Speed Dial List:

If you store a number without storing a name, the entry remains, but displays as a blank
space on the screen. The name can be added later.

1. Press the Speed Dial softkey.

The Speed Dial list displays.

Speed Dial 1/6
Danny Moore
Bill M.
Brandon C.
Jennifer P.

-Dial Display­Options-

-Page Down Exit-

2. Press the Options softkey. The Speed Dial Options screen

displays.

3. Use to scroll to the Add softkey.

4.

Press

or Select.

Speed Dial Options

1.Search

2.Add

3.Edit

4.Delete

-Select

Back-

Exit-

The Add Speed Dial Entry screen
displays.

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Chapter 4, Phone Features

5. Enter the name using the keypad.

• Use the ABC softkey to toggle
between uppercase, lowercase, and
numeric characters.

• Use the Backspace key to erase the
previous character or use the
key to backspace over the previous
characters.

• Use the

or keys to go
forward or backward over
characters without changing them.

• Use the Space softkey or Press
to add a space to the right.

• Use the “1” digit key in ABC/abc
mode for special characters.

6. Press Done.

Add Speed Dial Entry

Enter Name
Christy G.

-Backspace Done-

-Space Back-

-ABC Exit-

The numbers list displays for the new
entry.

The entry is saved even if you do not
enter any numbers at this time.

7. Use or to scroll to the number

entry to edit.

W = Work
H = Home
C = Cell
O = Other

W­ H­ C­ O-

-Dial Primary-

-Edit Exit-

Christy G.

Back-

8. Press the Edit softkey. The Enter Number prompt displays.

Christy G.

Enter Number (W)
4599

-Backspace Done­Back-

Exit-

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35i IP Phone User Guide for SPN

9. Enter the number using the keypad.

Include any external access numbers,
such as 8 or 9, necessary to
successfully place the external call

The entry displays with the number
added. The first number entered
automatically becomes the Primary

Number.

type.

Christy G.

• At least one number must be
defined for an entry to use the Dial
softkey.

• If you save the entry from another

W*4599
H­ C­ O-

-Dial Primary­Back-

-Edit Exit-

directory, the access numbers are
automatically added.

10. Repeat to enter other numbers.

Assign a Primary number to automatically dial when you choose the entry:

• The Primary number is indicated by a * (star) next to the number.

• If only one number is entered (any type), it automatically becomes the Primary

number.

1. Use or to scroll to the number to

assign as primary.

W*4599
H-92142358222
C-94693456902
O-

-Dial Primary-

-Edit Exit-

Christy G.

Back-

2. Press the Primary softkey. The star appears next to the number

you select as the Primary number.

Christy G.
W-4599
H-92142358222
C*94693456902
O-

-Dial Primary­Back-

-Edit Exit-

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Chapter 4, Phone Features

3.

• Press Back to return to the Speed
Dial List.

The new entry appears at the top of the
Speed Dial list.

Or

• Press Exit to leave the Speed Dial
application.

Edit a Speed Dial List Entry:

Edit the Number:

1. From the Speed Dial List:

Use the Page Up or Page Down
softkeys to find the page, then use

to point to the entry to edit.

or

-Dial Display-

-Page Down Exit-

Speed Dial 1/6
Christy G.
Danny Moore
Bill M.
Brandon C.

Options-

2. Press the Display softkey. The entry displays.

3. Use or to scroll to the number to

edit.

W-4599
H-92142358222
C*94693456902
O-

-Dial Primary-

-Edit Exit-

Christy G.

Back-

4. Press the Edit softkey. The Enter Number screen displays.

Christy G.

Enter Number (W)
4500

-Backspace Done­Back-

Exit-

5. Use the Backspace key and the keypad

to edit the number.

6. Press the Done softkey. The change is saved.

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35i IP Phone User Guide for SPN

Edit the Name:

1. From the Speed Dial List:

Use the Page Up or Page Down
softkeys to find the page, then use
or

to point to the entry to edit.

-Dial Display-

-Page Down Exit-

Speed Dial 1/6
Christy G.
Danny Moore
Bill M.
Brandon C.

Options-

2. Press the Options softkey. The Speed Dial Options screen

displays.

3. Use to scroll to the Edit option.

4.

Press

or Select.

Speed Dial Options

1.Search

2.Add

3.Edit

4.Delete

-Select
Back-

Exit-

The Edit Speed Dial Entry screen
displays with the Enter Name prompt.

5. Make any necessary changes.

6.

• Press the Done softkey to advance
to the Numbers screen to edit a
number.

Or

• Press Back to go back to the
previous screen.

• Press Exit to leave the Speed Dial
application.

Edit Speed Dial Entry

Enter Name
Christine G.

-Backspace Done-

-Space Back-

-ABC Exit-

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Chapter 4, Phone Features

Dial from the Speed Dial List:

1. Find the entry to dial.

2.

• Press the Dial softkey.

Speed Dial 1/6
Christine G.
Danny Moore
Bill M.
Brandon C.

-Dial Display­Options-

-Page Down Exit-

The number automatically dials.

Or

• Lift the handset.

The Primary number is dialed if you
do not display the entry and
specifically select one of the other
numbers.

Delete an Entry in the Speed Dial List:

1. From the Speed Dial List:

Use the Page Up or Page Down to find
the page, and then use
to the entry to edit.

or to point

Speed Dial 2/6
Jennifer P.
Carrie C.
Sue
Dentist

-Dial Display-

-Page Up Options-

-Page Down Exit-

2. Press the Options softkey. The Speed Dial Options screen

displays.

3. Use to scroll to the Delete option.

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Speed Dial Options

1.Search

2.Add

3.Edit

4.Delete

-Select

Back-

Exit-

35i IP Phone User Guide for SPN

4.

Press

or Select.

The Confirm screen displays.

Confirm

Are you sure you
Want to delete
Jennifer P.?

-Yes

-No

5. Press the Yes softkey. The Speed Dial List displays and the

entry is deleted.

Move an Entry Up or Down in the Speed Dial List:

1. From the main Speed Dial Screen:

Press the Options softkey.

2. Use to scroll down to the Order

option.

The Speed Dial Options screen
displays

Speed Dial Options

2.Add

3.Edit

4.Delete

5.Order

-Select

Back-

Exit-

3.

Press

or Select.

The Speed Dial list displays with the
Move Up and Move Down softkeys
available.

Speed Dial 1/6
Danny Moore
Bill M.
Christine G.
Brandon C.

-Move Up

-Move Down Back-

Exit-

4. Use or to point to the entry that

you want to move to a different
location in the list.

5. Use the Move Up or Move Down

The entry moves in the list.

softkeys to relocate the entry in the list.

6. Press Back or Exit when finished. The changes are saved.

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Chapter 4, Phone Features

Search the Speed Dial List:

1. From the Speed Dial List main screen:

Press the Options softkey.

2.

Press

or Select.

3. Enter one or more characters for the

search.

The Speed Dial Options screen
displays. The Search Option is the first
in the list.

Speed Dial Options

1.Search

2.Add

3.Edit

4.Delete

-Select

Back-

Exit-

The Speed Dial Lookup screen
displays.

Speed Dial Lookup

Enter Name
B

-Backspace Lookup-

-Space Back-

-ABC Exit-

4. Press the Lookup softkey. A list of entries found displays.

Directories

Your phone can have softkeys that query directories external to your phone. The specific
directories you can access and the softkey labels for these directories are chosen and
configured by the system administrator according to the requirements of your
organization. You can query these directories and use the results to dial the destination or
save the results to your Speed Dial list.

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Directory Types

The following four directory types can be accessed from the 35i:

Directory Key Label

on the
Phone

35i IP Phone User Guide for SPN

Description Password

Required

DLS (PBX) Internal

Exchange (Active)
Directory

Contacts Directory Contacts

Combined Directory Directory

Phone Numbers

Entries must contain at least one phone number for the system to find and display the
entry. Entries without a phone number are ignored.

Directory Lookup and Dial

Corporate

Your PBX directory. No

The main corporate

No
Exchange (Active) directory
or basically, the names you
see in your Outlook Global
Address List.

Your personal Contacts

Yes
folder in Outlook.

A combination of one, two,
or all of the above. If an
exact duplicate entry is
found, only one of the
entries will display.

Yes, if the

Contacts

directory is one

of the

directories used.

See Contacts Directory

for logging on to the network from the phone.

Step Action Result

1. Press the appropriate directory softkey. The Directory Lookup screen displays.

Directory Lookup

Enter Name
B

-Backspace

-Space Lookup-

-ABC Exit-

2. Enter one or more characters. Selected characters display as they are

entered.

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Chapter 4, Phone Features

Step Action Result

3. Press the Lookup softkey.

If you press at this point, the
number where the cursor

is pointing

is automatically dialed.

4. If there are more than 4 entries found:

Use the Page Up or Page Down
softkeys to scroll through the entries to
find the desired entry. There are 4
entries per page.

• Press Dial or

5.

or lift the handset.

Or

• Press Display to open the entry and

• Press Dial or

or lift the handset.

The lookup executes and the results
display.

Search on “B” ­Results – Page 2 of 9.

Dial the
Primary
Number of
the
selected
entry

Change
Pages

Result: B 2 / 9
Arthur Brown
Barry Smith
Betty Childs
Bill Marsh

-Dial Display-

-Page Up Back-

-Page Down Exit-

Display the
selected
entry

Go back to
the Enter
Name Prompt

The number automatically dials.

Add an Entry to the Speed Dial List

Step Action Result

1. Do a directory lookup and choose an

entry.

2. Press the Display softkey. The screen for that entry displays. The

The Results screen displays:

Result: Mar 1 / 1
Mary Jones
Martin
Mark Arthur

-Dial Display­Back-

Exit-

Speed Dial softkey is available.

Mary Jones

W-3278

-Dial Speed Dial­Back-

-Edit Exit-

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Step Action Result

3. Press the Speed Dial softkey. The entry is written to your Speed Dial

4. Press Done.

5. Go to Edit a Speed Dial List Entry.

Edit the Number before you Dial

Step Action Result

35i IP Phone User Guide for SPN

List, and the confirmation screen
displays.

Speed Dial Entry
Added – Mary Jones

-Done

1. Find the directory entry.

2. Press the Display softkey.

3. Press the Edit softkey. The Edit the Number prompt displays.

4. Edit the number.

Directory Lookup

Edit the Number
3333

-Dial

-Backspace

Back-

Exit-

• Press Dial.

5.

The number automatically dials.

Or

• Lift the handset.

The edited number is not saved
anywhere.

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Chapter 4, Phone Features

Exit a Directory

Step Action Result

1. Press the Exit softkey. The idle state screen displays.

DLS (PBX) Directory

The Internal softkey accesses this directory. Only one number per directory entry is
stored in the PBX directory.

Find an Entry and Dial the Number

Use the Directory Lookup and Dial

procedure to find the entry.

Edit the Number before you Dial

When you choose an entry to dial, you can edit the number before you dial. Your edit is
not saved.

See Edit the Number before you Dial

.

Add an Entry to the Speed Dial List

You can add an entry to your Speed Dial List, you can edit that number, and you can add
more numbers.

See Add an Entry to the Speed Dial List

and Edit a Speed Dial List Entry.

Exit a Directory

See Exit a Directory

.

Corporate Directory (Exchange/Active)

Only the following phone numbers are displayed for the Exchange (Active) Directory:

• Business

• Mobile

• Home

Find an Entry and Dial the Number

Use the Directory Lookup and Dial

Edit the Number before you Dial

When you choose an entry to dial, you can edit the number before you dial. Your edit is
not saved.

See Edit the Number before you Dial

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procedure to find the entry.

.

Add an Entry to the Speed Dial List

You can add an entry to your Speed Dial List, you can edit that number, and you can add
more numbers.

35i IP Phone User Guide for SPN

See Add an Entry to the Speed Dial List

Exit a Directory

See Exit a Directory

.

Contacts Directory

First Time Login and Subsequent Logins

Any directory softkey that accesses the Outlook Contacts directory requires you to log in
to your system using responses that you use with Microsoft Outlook Web Access.

The first time you use a softkey that accesses your Outlook Contacts, you will be
prompted for Email ID, User Name, and Password.

Subsequently, because you are already logged on to the network, you will only be
prompted for the details of your next query. Also see Security and the Logout Softkey

Outlook Contacts Phone Numbers

Ten-digit numbers should be stored in your Contacts folder as 10-digit numbers only,
without access numbers (such as 8 or 9.)

Only the following phone numbers are displayed for the Outlook Contacts directory:

and Edit a Speed Dial List Entry.

.

• Business

• Mobile

• Home

The Dial Softkey and the Display Softkey

When you press the Lookup softkey on the phone, the system displays the entries it
finds, and the Dial, Display, and Back softkeys display on the screen.

Dial Softkey:

The Dial softkey automatically dials the first number it finds in the Contacts entry as
follows:

• The system dials the first number found that is labeled “Business”.

• If no “Business” number is found, it dials the first number found that is labeled

“Mobile”.

• If no “Mobile” number is found, it dials the first number found that is labeled
“Home”.

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Chapter 4, Phone Features

Display Softkey:

The Display softkey shows you the list of numbers found in the Contacts entry. You can
choose a number and use the Dial softkey to dial the number.

Access the Contacts Directory

Step Action Result

1. Press the appropriate directory softkey. The Email ID screen displays.

2. Enter the first half of your email

address for the Email ID.

Example:

Enter Email ID
mary.jones

Email ID

If the email address =
[e-mail],

The Email ID = mary.jones

-Backspace
Done-

-abc Exit-

The phone also accepts the complete
email address.

• Use the “1” on the dial pad in text
mode (ABC softkey) to enter a “.”

• Use the “#” key in text mode
(ABC softkey) to enter a “@”.

3. Press Done. The User Name screen displays.

4. Enter your domain name\username.

User Name

Example:

us\maryjones

Enter User Name
us\maryjones

-Backspace
Done-

-abc Exit-

5. Press Done. The Password screen displays.

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Use the “#” key in text mode (ABC
softkey) to enter a “\”.

Step Action Result

35i IP Phone User Guide for SPN

6. Enter the password you use to log into

your network every day.

Example:

Enter Password
*********

Password

hawkes5

-Backspace Reset-

-abc Exit-

• As you enter the password, the
actual character or number you
enter will be visible for a very
short time to help you see the
characters you enter. It is then
replaced by the * character.

• If the password is case-sensitive,
use the ABC softkey to toggle
between uppercase, lowercase, and
numeric formats.

7. Press Done. If you are successful:

• The Directory Lookup screen
displays the “Enter Name” prompt.

• The Logout softkey displays.

Done-

8. Go to the Directory Lookup and Dial

procedure.

Edit the Number before you Dial

When you choose an entry to dial, you can edit the number before you dial; however, the
change is not saved.

See Edit the Number before you Dial

Directory Lookup

Enter Name
Bill

-Backspace

-Space Lookup-

-ABC Exit-

Logout-

.

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Chapter 4, Phone Features

Add an Entry to the Speed Dial List

You can add an entry to your Speed Dial List, you can edit that number, and you can add
more numbers.

See Add an Entry to the Speed Dial List

Exit Outlook Contacts

When the Outlook Contacts directory is accessed, the Logout softkey is used when you
exit. See Security and the Logout Softkey

Step Action Result

1. Press the Logout softkey.

2. Press the Exit softkey. The idle state screen displays.

Security and the Logout Softkey

The Logout softkey is provided on the main Directory Lookup screen for the Contacts
Directory (Contacts softkey) and the Combined Directory (Directory softkeys) if it
includes your Outlook Contacts), so that you can log off of the network.

and Edit a Speed Dial List Entry.

.

Directory Lookup

Enter Name

-Backspace

-Space Lookup-

-ABC Exit-

Logout-

If you have not used the Outlook Contacts directory for a specified length of time, and
have not logged out, you are logged out automatically and will be required to use your
password again to access the directory.

The default idle time is 30 minutes, but can vary according to the requirements of your
organization. During this time, if you are not at your phone, it is possible for others to
access your Outlook Contacts directory. It would be best to use the Logout softkey before
you leave your phone.

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Reset Softkey

You must press the Logout softkey to access the Reset softkey which is available on the
Password screen. You can use the Reset softkey to go back to the “Email ID” prompt and
log in as another user.

When you use the Reset softkey and have logged in before, your previous information
will display by default until you change it.

RSS Feeds

RSS feeds (Really Simple Syndication) are headline and banner-type Internet feeds that
are operated by many news web sites, weblogs, and podcasters. The 480i provides access
to these services.

35i IP Phone User Guide for SPN

Password

Enter Password

-Backspace Reset­Done-

-abc Exit-

You can view an RSS feed during a call.

The number of RSS feeds available is determined by the requirements of your
organization.

Use an RSS Feed

CNN News is used in the following procedure as an example.

Step Action Result

1. Press the News softkey. The RSS feed list displays.

RSS

1.CNN

2.DAY

3.ESPN

4.MOVIES

-Select

-Move Up Move Down­Exit-

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Chapter 4, Phone Features

Step Action Result

2. Use or to scroll through the

entries.

You can use the Move Up or Move

Down softkeys to rearrange the list.

3.

Press

or Select to open CNN.

4. Use or to scroll through the

categories.

5.

Press

or Select to open the Top

Stories category.

6. Use or to choose a news item.

7.

Press

or Select to open the news

item to view.

The news category list opens.

Today

1.Top Stories

2.World

3.U.S.

4.Politics

-Select

Back-

The Top Stories screen displays with
specific news items for the day.

The news item displays.

8. Use or to read through the news

item.

• Use the Back softkey to access

9.

other categories or to exit.

Or

• Go off-hook and back on-hook to
exit.

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Empty Key

This softkey is configured to force a blank entry on the IP phone display for a specific
softkey.

Example idle display:

35i IP Phone User Guide for SPN

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Chapter 4, Phone Features

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Appendix A
Customize your 35i IP Phone

Options List

The Options key allows you to access a list of configuration options for your phone.

The following table shows the phone options you can access with the Phone UI (User
Interface.) Options requiring an administrator password are indicated.

If you make changes from the default settings, they are permanent until you change them
again.

Main Menu Options Sub-menu Options Description

35i IP Phone User Guide for SPN

Preferences

Tones Sets ring tone and tone set preferences.

Contrast Level

Speed Dial Edit A feature that edits a Speed Dial key

Live Dialpad Controls the Live Dialpad feature. This

Set Audio Sets the audio type used to handle calls

Time and Date Sets the time and date on the phone.

Language

The language option has been pre-defined

Sets the contrast level and backlight for the
phone display.

created by the user.

This feature will be available in a future
release.

feature is set to ON by default.

your calls. The audio mode is set to
Speaker by default. It also set the headset
microphone volume.

as English.

Phone Status

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IP and MAC Addresses Displays the IP and MAC addresses.

LAN Port Displays LAN Port information.

PC Port Displays PC port information.

Firmware Info

Displays the current firmware used by the

phone.

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Appendix A, Customize your 35i IP Phone

Main Menu Options Sub-menu Options Description

User Password Sets the user password on the phone.

Administrator Menu Administrator functions requiring an administrator password.

Restart Phone Restarts the phone.

Phone Lock Locks and unlocks the phone.

Access the Options List

Step Action Result

1. Press the Options key. The Options List displays.

Options List

1.Preferences

2.Phone Status

3.User Password

4.Administrator Menu

-Select

2.

• Press

or to scroll through the

list of 6 options.

• Press Select or

.

Or

• Press the menu item number to go
directory into the option.

Exit and save changes:

1. Press the Done or Quit softkey at any

time.

Cancel changes:

1.

• Press the Cancel softkey.

Or

• Press

until the main screen

displays.

Or

Done-

The corresponding option screen
displays.

The change is saved and you return to
the previous screen.

• Press the Goodbye key.

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Exit the Options list:

1. Press the Goodbye key or the Options

key from any menu.

Preferences Menu

Tones

Step Action Result

Ring Tone:

Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is
the default.)

1. Go to Options > Preferences.

2.

Press Select or

3.

Press Select or

The idle screen displays.

.

The Preferences menu displays. The
Tones option is the default.

.

The Tones menu displays. Ring tone is
the default.

Tones

1. Ring Tone

2. Tone Set

-Select

Done-

4.

Press Select or

.

The Ring Tone screen displays. Ring
Tone 1 is the default.

Ring Tone:
3
4
5
Silent

Cancel-

Done-

5. Press or until you find the

desired ring tone.

As you navigate through the list, each
tone plays.

6. Press Done. Ring tone is saved.

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Appendix A, Customize your 35i IP Phone

Tone Sets:

Provides country-specific tone set options for call progress tones. (The US tone set is the
default.)

1. Go to Options > Preferences > Tones.

2. Press to select Tone Set.

3.

Press Select or

.

4. Press or to change the tone set.

Valid values are:

• Australia

Europe

•

France

•

Germany

•

Italy

•

Mexico

•

UK

•

US (Default)

•

Tones

1.Ring Tone

2.Tone Set

-Select

Done-

The Tones Set screen displays. US is
the default.

Tone Set
Italy
Mexico
UK
US

Cancel-

Done-

5. Press Done. The Tone Set option is saved.

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Contrast Level

The Display option provides 8 contrast settings that brighten or darken the display.

Step Action Result

35i IP Phone User Guide for SPN

1. Go to Options > Preferences >

Contrast Level.

2.

Press Select or

3.

Use

4. Press Done. The choice is saved.

Speed Dial Edit

The Speed Dial Edit feature is not currently available, but is planned for a future release.
The following applies to this feature:

• This feature is NOT related in any way to your Speed Dial List

.

and to set the contrast level.

The Contrast Level screen displays.

Contrast Level

Contrast Level:

Cancel-

Done-

.

• You cannot edit a Speed Dial List entry using this option.

Any attempted “Edits” using this option are not saved anywhere. See Edit a Speed Dial

List Entry.

Live Dialpad

This option controls the Live Dialpad feature.

• Live Dialpad feature ON (Default) - The phone automatically selects a line/call
appearance and turns the speaker on as soon as a dial pad key is pressed. If the
number is not completed, the phone will time out, go to the busy state, and play busy
tone until you disconnect by using the Goodbye key or hang up.

• Live Dialpad feature OFF – The digits are entered first, displayed on the screen, and
can be edited using the Backspace softkey. When the handset is lifted or the speaker
key pressed, the number automatically dials.

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Appendix A, Customize your 35i IP Phone

Step Action Result

Set Audio

The Set Audio option provides 4 audio combinations to provide maximum flexibility for
handling calls. Incoming audio can be set to one of the following options:

Option Description

1. Go to Options > Preferences > Live

Dialpad

2.

Press Select or

.

The Live Dialpad screen shows current
status. The default is ON.

Live Dialpad

Live Dialpad
ON

-Change

3. Press the Change softkey to toggle

between OFF and ON.

4. Press Done. The change is saved.

Cancel-

Done-

Speaker
(Default)

The default setting. Calls are placed or received using the
handset or speaker.

Use the Speaker key to switch between handset and speaker.

Headset Place or receive calls using a headset.

Use the Speaker key to switch between the headset and
handset.

Lift the handset to switch from the headset to the handset.

Speaker/Headset Incoming calls go directory to the speaker.

Use the Speaker key to switch between the speaker, headset,
and handset.

Lift the handset at anytime to switch back to the handset from
either the speaker or the headset.

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Option Description

Headset/Speaker Incoming calls go directly to the headset.

Use the Speaker key to switch between the speaker, headset,
and handset.

Lift the handset at anytime to switch back to the handset from
either the headset or the speaker.

Set the Audio Option and Headset Volume

Step Action Result

35i IP Phone User Guide for SPN

1. Go to Options > Preferences > Set

Audio.

2.

Press Select or

.

3. Use and to reset the audio option.

The Set Audio screen displays.

Set Audio

1.Audio Mode

2.Headset Mic Volume

-Select

Done-

The Audio Mode screen displays.
Speaker mode is the default.

Audio Mode
Speaker
Headset
Speaker/Headset
Headset/Speaker

Cancel-

Done-

4. Press Done. The change is saved. The Set Audio

Headset Microphone Volume:

1. Go to Options > Preferences > Set

Audio.

2.

Press Select or

Aastra - 2742-002 69

menu displays again.

.

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Appendix A, Customize your 35i IP Phone

Step Action Result

3. Press to select Headset Mic

Volume.

4.

Press Select or

.

Set Audio

1.Audio Mode

2.Headset Mic Volume

-Select

The Headset Mic Volume screen
displays.

Headset Mic Volume
Low
Medium
High

5. Press or or to select the volume.

6. Press Done. The change is saved.

Done-

Cancel-

Done-

Time and Date

This option sets the date and time on the phone, but can be overwritten by the time server
when the phone is restarted.

Time Server

The phone acquires the time and date from the time server. The time server is already
assigned, and this option requires an administrator password. Talk to your administrator
if your phone has any difficulty with the date and time.

Set Time and Date Manually

If you set the time manually, the phone will not try to synchronize the time with the time
server until the next time the phone is restarted.

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Step Action

1. Go to Preferences > Time and Date.

35i IP Phone User Guide for SPN

2.

Press Select or

.

The Time and Date menu displays.

Time and Date

1.Time Zone

2.Daylight Savings

3.Time Format

4.Date Format

-Select

Time Zone:

Sets the current time zone. US-Central is the default.

1. Go to the Time Zone option.

2.

Press Select or

3. Press or to scroll to the desired

.

Time Zone
US-Alaska
US-Aleutian
US-Central
US-Eastern
United States

time zone.

Done-

Cancel-

Done-

4. Press Done.

Daylight Savings Time:

Sets daylight savings time. Automatic is the default.

1. Go to the Daylight Savings option.

2.

Press Select or

.

Daylight Savings
Off
30min summertime
1h summertime
Automatic

Cancel-

Done-

3. Use or to scroll to the desired

daylight savings option.

4. Press Done to save.

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Appendix A, Customize your 35i IP Phone

Step Action

Time Format:

Sets the time format display (12h or 24h clock).

1. Go to the Time Format option.

2.

Press Select or

.

3. Press Change to toggle between 12-

hour and 24-hour format.

Time Format

Time Format:
12h

-Change
Cancel-

Done-

4. Press Done.

Date Format:

Sets the date display format.

1. Go to the Date Format option.

2.

Press Select or

3. Press or to scroll to the desired

.

Date Format
Mon Jul 23
23-Jul-07
2007-07-23
23/07/2007

Cancel-

Done-

date format.

4. Press Done.

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Time Server:

Requires an Administrator Password.

Set Time:

Displays the network time if the Time Server option is enabled and also allows you to set
the time manually.

If you set the time manually, the phone will not try to synchronize the time with the Time
Server until the next time the phone is restarted.

1. Go to the Set Time option.

2.

Press Select or

.

Set Time

Enter Time:
03:42pm

-Backspace
Cancel-

Done-

3. Use the keypad to enter the time.

4. Press the AM/PM softkey to toggle

between AM and PM.

5. Press Done.

Set Date:

Displays the network date if the Time Server option is enabled and also allows you to set
the date manually.

If you do set the date manually, the phone will not try to synchronize with the Time
Server until the next time the phone is restarted.

1. Go to the Set Date option.

2.

Press Select or

Aastra - 2742-002 73

.

Set Date

Enter Date: (y-m-d):
2007-07-23

-Backspace
Cancel-

Done-

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Appendix A, Customize your 35i IP Phone

3. Use the keypad to enter the date in the

format displayed.

4. Press Done.

Language

This option sets the language for all of the phone display screens. The phone is
permanently set to the English language.

Phone Status Menu

Step Action Result

1. Go to Options > Phone Status.

2.

Press Select or

.

The Phone Status menu displays. The
IP and MAC addresses option is the
first choice.

Phone Status

1.IP&MAC Addresses

2.LAN Port

3.PC Port

4.Firmware Info

-Select

Done-

IP & MAC Addresses:

1.

Press Select or

.

The IP and MAC addresses for the
phone display.

IP&MAC Addresses
IP Address:

10.70.170.22

MAC Address:
00-08-5D-19-73-13

Done-

2. Press Done. The Phone State menu displays.

LAN Port:

1. Go to LAN Port in the menu.

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Step Action Result

35i IP Phone User Guide for SPN

2.

Press Select or

.

The LAN port information displays.

LAN Port
Link State: Link
Negotiation: Auto
Speed: 10M
Duplex: Half

Done-

3. Press Done. The Phone State menu displays.

PC Port:

1. Go to PC Port in the menu.

2.

Press Select or

.

The PC Port information displays.

PC Port
Link State: No Link
Negotiation: Auto
Speed: 10M
Duplex: Half

Done-

3. Press Done. The Phone State menu displays.

Firmware Info:

1. Go to Firmware Info in the menu.

2.

Press Select or

.

The first of the Firmware Info screens
displays.

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Appendix A, Customize your 35i IP Phone

Step Action Result

3. Use to scroll down to the screen that

Screen 1:

actually displays the firmware versions.

Firmware Info

Application:
Version: 2.1.0.2145
SIP

Screen 2:

Firmware Info

Boot ROM:
Version: 2.0.1.1055

4. Press Done.

Done-

Done-

User Password

This option allows you to change the user password for your phone so that only you can
alter your phone settings, and helps keep your system secure.

Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha
characters are not allowed).

The default password is an empty string "" (field is blank.)

Step Action Result

1. Go to Options > User Password.

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Step Action Result

35i IP Phone User Guide for SPN

2.

Press Select or

.

The Current Password screen displays.

User Password

Current Password:

-Enter

-Backspace

-Clear Quit-

If the password has never been set up,
press the Enter softkey and continue
with password setup.

3. Enter the current user password.

4. Press Enter.

5. Enter the new user password.

6. Press Enter.

7. Re-enter the new user password.

8. Press Enter. The "Password Changed" message

9. Press Quit.

Administrator Menu

The options in this menu are configured by a system administrator and require an
administrator password.

Restart Phone

Occasionally you may be instructed to restart your phone to check for updates from the
configuration server. This option allows you to restart the phone.

Your phone is temporarily out-of-service during the restart and download processes.

Do not unplug or remove power to the phone while it is checking or installing firmware.

displays on the screen.

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Appendix A, Customize your 35i IP Phone

Step Action Result

1. Go to Options > Restart Phone.

Phone Lock

You can lock the phone to prevent it from being used or configured.

2.

Press Select or

3. Press Restart.

Press Cancel to cancel without
restarting the phone.

.

The restart screen displays.

Are you sure you wish
to restart the phone?

Restart-

Cancel-

The phone restarts.

While the phone is locked, only emergency 911 dialing is permitted.

Step Action Result

Lock the Phone:

1. Go to Options > Phone Lock.

2.

Press Select or

.

The Phone Lock screen displays.

Phone Lock

Lock the phone?

Lock-

Cancel-

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Step Action Result

35i IP Phone User Guide for SPN

3. Press the Lock softkey to lock the

phone.

The locked message displays on the
phone.

L1 John Smith

Phone is locked

5 Missed Calls

Mon Jun 4 9:54am

-Forward

-DND

-Voice Mail

Speed Dial-

Call Pkup-

More-

The red status lamp at the top left of
the phone turns on steady.

Unlock the Phone:

1. Press the Options key. The “unlock the phone” message

displays.

2. Enter your user password.

If the user password has never been set
up, press the Enter softkey without a
password.

• The phone is unlocked.

• The red status lamp at the top right

of the phone turns off.

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Appendix A, Customize your 35i IP Phone

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35i IP Phone User Guide for SPN

Appendix B
Troubleshooting

The following are common problems associated with the phone and possible solutions.

Problem Possible Solution(s)

Network Disconnected
message

Why is my display blank? Ensure that power is being provided to your phone. If your

Why is my speaker not
working?

The Network Disconnected prompt appears on the display
and the telephone status lamp turns on if phone is not
properly connected to the network. The phone also displays
the default time and date of 12:00 am Jan 1st, 2005 or the
equivalent. Check that the cables are tightly connected to
the phone and to the wall jack. The phone should
automatically detect when it is reconnected and will display
the "Network Connected" prompt for a few seconds.

However, if changes have been made to your phone’s
network settings, you may need to restart your phone.

Contact your system or network administrator for
assistance.

network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power
over Ethernet) inline power supply, to provide power over
Ethernet locally to your phone.

See the section “Connecting to the Network and to Power”
in the Aastra Model 35i Installation Guide for details.

If you press the Speaker key and the speaker lamp flashes
and you do not hear dial tone through the speaker, the Set

Audio option in the phone’s Options list has been set up for

headset use.

Why can’t I get dial tone? Check for any loose connections and that the phone has

Aastra - 2742-002 81

Press the Speaker key a second time and if the lamp goes
out, the phone has been set up to be used only with a
headset or handset. If the lamp stays on steady and you hear
dial tone, the phone has been set up so that you can
alternate between the speaker and the headset by pressing
the Speaker key.

been installed properly. For installation instructions, refer to
the “Installation and Setup” section in the Aastra Model 35i
Installation Guide provided with your phone.

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Appendix B, Troubleshooting

Problem Possible Solution(s)

Why doesn’t my phone
ring?

Why is the lamp not
coming on when I have a
new Voicemail Message?

Why is my handset not
working?

How do I find the IP
address of my phone?

How do I change my User
Password?

Why does my phone
display the “No Service”
message?

Check the ring volume on your phone. It may be turned
down or turned off. To adjust the ringer volume setting,
press the volume key when the phone is on-hook and idle.
For more information, see Volume Key

in Chapter 2.

Your phone system or service provider must provide a
Visual Message Waiting service for this function to work.
Contact your system administrator.

Check to ensure that the handset cord is fully connected to
both the phone and handset. The handset connection on the
bottom of the phone is marked with the handset symbol

.

This setting is in the Options list. See IP and MAC

Addresses in Appendix A.

This setting is in the Options list. See User Password in
Appendix A.

The phone displays the “No Service” message if the SIP
settings have not been set up correctly. You can still use the
phone but it is not registered with the Registrar. For more
information about registering your phone, see your system
administrator.

How do I restart the IP
phone?

This setting is in the Options list. See Restart Phone in
Appendix A.

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Index

A

active directory .......................................................9, 51, 54

administrator menu ...........................................................77

announced transfer............................................................25

answer call ........................................................................18

automatic hold ..................................................................24

B

BLA ..................................................................................19

blank display.....................................................................81

bridged line appearance ....................................................19

C

call

end ...............................................................................21

receive..........................................................................18

call appearance..............................................................8, 11

call forward...................................................................8, 29

call park ........................................................................8, 31

Call Park softkey...............................................................31

call pickup.....................................................................8, 32

Call Pkup softkey..............................................................32

call timer...........................................................................16

call waiting .......................................................................33

callers list......................................................................9, 35

delete entry...................................................................38

dial from.......................................................................37

exit ...............................................................................38

functions ......................................................................36

missed calls..................................................................37

calls

place.............................................................................17

transfer .........................................................................25

combined directory .......................................................9, 51

conference...............................................................8, 27, 29

release ..........................................................................28

connected call ...................................................................19

connected call display.......................................................11

contacts directory..........................................................9, 55

access procedures.........................................................56

Contacts softkey................................................................51

corporate directory............................................................54

Corporate softkey..............................................................51

D

date format........................................................................72

daylight savings time ........................................................71

Details softkey ..................................................................41

Dial softkey.......................................................................55

35i IP Phone User Guide for SPN

directories......................................................................... 50

directory

active ..................................................................... 51, 54

contacts.................................................................. 51, 55

corporate...................................................................... 54

dial from................................................................ 51, 53

DLS ............................................................................. 51

edit entry...................................................................... 53

exchange................................................................ 51, 54

exit............................................................................... 54

logout........................................................................... 57

lookup.......................................................................... 51

outlook contacts........................................................... 55

password...................................................................... 57

pbx............................................................................... 51

user ID......................................................................... 56

username ..................................................................... 56

directory phone numbers.................................................. 51

Directory softkey.............................................................. 51

directory types.................................................................. 51

display options .................................................................67

Display softkey................................................................. 56

DLS.................................................................................. 51

DLS directory..................................................................... 9

DLS PBX directory.......................................................... 54

DND................................................................................. 25

do not disturb ............................................................... 8, 25

E

empty key..................................................................... 8, 61

end call ............................................................................. 21

envelope icon ................................................................... 35

exchange directory ................................................. 9, 51, 54

F

features............................................................................... 8

firmware info.................................................................... 75

forward

multiple lines............................................................... 31

Forward softkey ............................................................... 29

G

Goodbye key ......................................................................7

H

handset connection ............................................................. 3

handset not working ......................................................... 82

headset.............................................................................. 68

place and receive calls................................................. 21

headset connection ............................................................. 3

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Appendix B, Troubleshooting

headset volume .................................................................69

headset/speaker.................................................................69

held calls

multiple........................................................................24

hold...................................................................................23

retrieve .........................................................................24

I

icons

line/call appearance......................................................14

idle state display .................................................................9

ignore call .........................................................................19

Ignore softkey ...................................................................19

Internal softkey.................................................................51

IP address....................................................................74, 82

L

labels...................................................................................8

lamp

hard keys......................................................................14

message waiting indicator............................................15

speaker .........................................................................14

LAN port ..........................................................................74

language............................................................................74

last number redial .............................................................40

line appearance .............................................................8, 11

line/call appearance

status lamp ...................................................................14

line/call appearance hard keys ..........................................11

line/call appearance icons .................................................14

line/call appearance softkeys ............................................12

live dialpad .......................................................................67

lock phone.........................................................................78

login..................................................................................55

logout................................................................................58

Logout softkey..................................................................58

M

MAC address ....................................................................74

message desk ................................................................8, 34

message waiting................................................................82

message waiting indicator.................................................15

missed calls indicator........................................................37

More softkey.......................................................................9

mute ..................................................................................16

Mute key...........................................................................16

MWI .................................................................................15

N

network disconnect message.............................................81

network disconnected .........................................................6

network password .............................................................57

no dial tone .......................................................................81

no service...................................................................... 6, 82

no voicemail lamp.............................................................82

O

options list........................................................................ 63

preferences .................................................................. 65

tone sets....................................................................... 65

tones ............................................................................65

outlook

login ............................................................................ 55

logout softkey.............................................................. 58

security ........................................................................ 58

outlook contacts ......................................................... 51, 55

exit with logout............................................................ 58

phone number storage.................................................. 55

reset ............................................................................. 59

P

park call............................................................................ 31

password .......................................................................... 76

PC port ............................................................................. 75

phone features .................................................................. 23

phone lock........................................................................ 78

phone numbers ................................................................. 51

phone status...................................................................... 74

pickup............................................................................... 32

Pickup softkey.................................................................. 24

power................................................................................ 81

power supply .................................................................... 81

programmable keys ............................................................ 8

R

receive call .......................................................................18

Redial key ........................................................................ 40

redial list........................................................................... 40

delete entry .................................................................. 41

view entry.................................................................... 41

Reset softkey.................................................................... 59

restart phone..................................................................... 77

retrieve held call............................................................... 24

ring tone ........................................................................... 65

ring volume ...................................................................... 82

ringer volume ................................................................... 15

rss feed ............................................................................... 9

RSS feeds ......................................................................... 59

S

services............................................................................. 35

Services key .................................................................7, 35

set audio ........................................................................... 68

set date ............................................................................. 73

set time option.................................................................. 73

softkeys

call appearance ............................................................ 12

line appearance............................................................ 12

speaker ....................................................................... 68, 81

place and receive calls................................................. 20

speaker lamp .................................................................... 14

speaker/headset ................................................................ 68

speed dial edit................................................................... 63

speed dial edit feature....................................................... 67

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speed dial list ................................................................9, 42

access ...........................................................................42

add entry ......................................................................43

assign primary number.................................................45

delete entry...................................................................48

dial from.......................................................................48

edit entry ......................................................................46

edit name......................................................................47

edit number ..................................................................46

move entry in list .........................................................49

primary number............................................................45

search in.......................................................................50

Speed Dial softkey............................................................42

state-based softkeys ..........................................................10

status icons........................................................................14

status lamp........................................................................14

T

time format .......................................................................72

time server ........................................................................70

time zone ..........................................................................71

timer ................................................................................. 16

tone sets...................................................................... 65, 66

transfer ......................................................................... 8, 25

announced ................................................................... 25

unannounced................................................................ 25

U

unannounced transfer ....................................................... 25

unlock phone .................................................................... 78

user password............................................................. 76, 82

V

visual message waiting..................................................... 82

Voice Mail softkey........................................................... 35

voicemail...................................................................... 8, 35

voicemail list.................................................................... 39

volume

ringer ........................................................................... 15

Volume key...................................................................... 15

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