Aastra 25i User Manual
Proprietary and Contents Section
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2nd Edition (October 31, 2007)
© Copyright 2007 Aastra Intecom Inc. All rights reserved.
Information in this manual may change with product revisions. Aastra Intecom may add
features or enhancements to the product(s) and/or program(s) described in this manual at
any time.
Technical Publications freezes the information in this manual based on the specified
software and hardware releases. Publications writers incorporate such changes into newly
released publication editions. Publications writers will incorporate any modifications
provided to them after the publication release date into the next scheduled release of
the publication.
Aastra Intecom furnishes the application described in this manual under a license
agreement and customers may use or copy information in the manuals only in accordance
with the terms of the agreement.
Contact Information
Address any reader comments to:
Proprietary and Contents Section
Aastra Intecom
Customer Information Group Manager, M/S 1N
2811 Internet Boulevard
Frisco, TX 75034-1851
You may also send email to techpubs@aastraintecom.com
What to Expect when Contacting Company
Technical Publications will email responses to customers within seven business days of
the contact. Note that product support is not available through this email address. For
product support, contact the Aastra Intecom Customer Service Center (CSC) at 1-800729-1872. Aastra Intecom may use or distribute review comments and information
without incurring obligation.
Trademarks and Acknowledgements
Product registered trademarks and copyrights of the products included in this publication
include Pointspan®, Centergy®, Centergy Remote®, Centergy Reporting®, and
Centergy 5® as registered trademarks of Aastra Intecom Inc.
Product trademarks and copyrights of the products included in this publication include
Nexspan™, Unified Communication Platform™, Integrated Conference Manager™, and
Movacs™ as trademarks of Aastra Intecom Inc.
This publication identifies all other products or services mentioned herein by the
trademarks, service marks, or product names designated by the companies that market
those products. The companies producing these trademarks and registered trademarks
control ownership of them. Make all inquiries concerning such trademarks directly to
those companies.
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Revision History
The following represents the revision history of this publication:
Revision
Number
2742-001 09.12.2007 Aastra Intecom Inc. Initial Release for SPN.
Date
Completed Point of Contact
Description
2742-002 10.25.2007 Aastra Intecom Inc.
35i Product
Product Liability
Aastra Telecom will not accept liability for any damages and/or long distance charges,
which result from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom will not be liable
for technical or editorial errors or omissions contained within this documentation. The
information contained in this documentation is subject to change without notice.
Copyright 2005 Aastra Telecom. www.aastra.com
• New Speed Dial List.
• No emergency 911
support for Remote SIP
Worker.
• Add Bridged Line
Appearance section.
• Speed Dial Edit Feature
available at later date.
All Rights Reserved.
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States
Code. Customer shall not disclose to any third party such confidential and proprietary
programs and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,
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transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and
other confidential or proprietary information of Seller. In no event shall Seller or its
suppliers or licensors be liable for any damages whatsoever (including without limitation,
damages for loss of business profits, business interruption, loss of business information,
other pecuniary loss, or consequential damages) arising out of the use of or inability to
use the software, even if Seller has been advised of the possibility of such damages.
Limited Warranty
Proprietary and Contents Section
Aastra Telecom warrants this product against defects and malfunctions during a one (1)
year period from the date of original purchase. If there is a defect or malfunction, Aastra
Telecom shall, at its option, and as the exclusive remedy, either repair or replace the
telephone set at no charge, if returned within the warranty period.
If replacement parts are used in making repairs, these parts may be refurbished, or may
contain refurbished materials. If it is necessary to replace the telephone set, it may be
replaced with a refurbished telephone of the same design and color. If it should become
necessary to repair or replace a defective or malfunctioning telephone set under this
warranty, the provisions of this warranty shall apply to the repaired or replaced telephone
set until the expiration of ninety (90) days from the date of pick up, or the date of
shipment to you, of the repaired or replacement set, or until the end of the original
warranty period, whichever is later. Proof of the original purchase date is to be provided
with all telephone sets returned for warranty repairs.
Exclusions
Aastra Telecom does not warrant its telephone sets to be compatible with the equipment
of any particular telephone company. This warranty does not extend to damage to
products resulting from improper installation or operation, alteration, accident, neglect,
abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in
your possession.
Aastra Telecom shall not be liable for any incidental or consequential damages,
including, but not limited to, loss, damage or expense directly or indirectly arising from
the customer’s use of or inability to use this telephone, either separately or in
combination with other equipment. This paragraph, however, shall not apply to
consequential damages for injury to the person in the case of telephones used or bought
for use primarily for personal, family or household purposes. This warranty sets forth the
entire liability and obligations of Aastra Telecom with respect to breach of warranty, and
the warranties set forth or limited herein are the sole warranties and are in lieu of all other
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warranties, expressed or implied, including warranties or fitness for particular purpose
and merchantability.
Warranty Repair Service
Should the set fail during the warranty period, contact the Aastra Intecom Customer
Service Center (CSC) at 1-800-729-1872.
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Proprietary and Contents Section
Table of Contents
2nd Edition (October 31, 2007)...................................................................................iii
Contact Information ....................................................................................................iii
What to Expect when Contacting Company ...............................................................iii
Trademarks and Acknowledgements ..........................................................................iii
Revision History.......................................................................................................... iv
35i Product.........................................................................................................................iv
Product Liability.......................................................................................................... iv
Software License Agreement ......................................................................................iv
Limited Warranty ......................................................................................................... v
Exclusions..............................................................................................................v
Warranty Repair Service ............................................................................................. vi
About This Publication ........................................................................................................xiii
Overview ................................................................................................................... xiii
Audience....................................................................................................................xiii
Organization ..............................................................................................................xiii
Terms and Definitions...............................................................................................xiii
References ................................................................................................................. xiv
Chapter 1 Introduction ........................................................................................................... 1
Overview............................................................................................................................. 1
The 35i IP Phone................................................................................................................. 1
Phone Features.................................................................................................................... 2
General Requirements......................................................................................................... 2
Handset and Headset........................................................................................................... 3
Handset Connection ..................................................................................................... 3
Headset Connection...................................................................................................... 3
Chapter 2 Getting Started ...................................................................................................... 5
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Installation .......................................................................................................................... 5
Startup .......................................................................................................................... 5
Configuration and Updates........................................................................................... 5
No Service Message............................................................................................... 6
Network Disconnected........................................................................................... 6
35i Keys and Functions....................................................................................................... 6
Key Description .................................................................................................................. 7
Programmable Keys............................................................................................................ 8
Features and Key Labels..................................................................................................... 8
Softkey Display................................................................................................................... 9
Idle State Display ......................................................................................................... 9
“State-based” Softkey Display ................................................................................... 10
Connected Call Display.............................................................................................. 11
Line and Call Appearances ............................................................................................... 11
Line/Call Appearance Hard Keys............................................................................... 11
Softkeys as Line/Call Appearances............................................................................ 12
Line/Call Appearance Softkey Status Icons ........................................................14
Status Lamps for Hard Key Line/Call Appearances............................................14
Speaker and MWI Status Lamps....................................................................................... 14
Speaker Lamp............................................................................................................. 14
Message Waiting Indicator Lamp .............................................................................. 15
Volume Key......................................................................................................................15
Call Timer......................................................................................................................... 16
Mute.................................................................................................................................. 16
Chapter 3 Call Handling....................................................................................................... 17
Place a Call .......................................................................................................................17
Receive a Call ................................................................................................................... 18
Answer an Incoming Call........................................................................................... 18
Ignore a Call ............................................................................................................... 19
Connected Call ........................................................................................................... 19
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One Directory Number Assigned to Multiple Phones ...................................................... 19
Example ............................................................................................................... 19
Calls on Hold with BLA............................................................................................. 20
Callers List and Redial List ........................................................................................ 20
Handle Calls Using the Speaker ....................................................................................... 20
Handle Calls Using a Headset........................................................................................... 21
End a Call.......................................................................................................................... 21
Emergency Call Handling for Remote SIP Workers ........................................................ 21
Chapter 4 Phone Features .................................................................................................... 23
Overview........................................................................................................................... 23
Hold .................................................................................................................................. 23
Place a Call on Hold................................................................................................... 23
Retrieve a Held Call ................................................................................................... 24
Automatic Hold .......................................................................................................... 24
Manage Multiple Calls on Hold ................................................................................. 24
Do Not Disturb..................................................................................................................25
Transfer............................................................................................................................. 25
Unannounced Transfer ............................................................................................... 25
Announced Transfer................................................................................................... 25
Conference ........................................................................................................................ 27
Establish the Conference ............................................................................................ 27
Release a Conferenced Party...................................................................................... 28
Conference Two Previously Connected Calls............................................................ 29
Call Forward ..................................................................................................................... 29
Multiple Call Forward Assignments .......................................................................... 31
Call Park ........................................................................................................................... 31
Call Pickup........................................................................................................................ 32
Call Waiting...................................................................................................................... 33
Message Desk Operator .................................................................................................... 34
Voice Mail ........................................................................................................................35
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Use the Voice Mail Softkey ....................................................................................... 35
Services Key ..................................................................................................................... 35
Callers List........................................................................................................................ 35
Callers List Display .................................................................................................... 36
Callers List Functions................................................................................................. 36
Missed Calls Indicator................................................................................................ 37
Access Missed Calls ............................................................................................37
Delete Entries in the Callers List................................................................................ 38
Exit the Callers List.................................................................................................... 38
Voicemail List................................................................................................................... 39
Access Voicemail from the List ................................................................................. 39
Redial................................................................................................................................ 40
Last Number Redial ................................................................................................... 40
Redial List .................................................................................................................. 40
Speed Dial List.................................................................................................................. 42
Speed Dial List Functions ..........................................................................................42
Directories......................................................................................................................... 50
Directory Types.......................................................................................................... 51
Phone Numbers.................................................................................................... 51
Directory Lookup and Dial .................................................................................. 51
Add an Entry to the Speed Dial List .................................................................... 52
Edit the Number before you Dial......................................................................... 53
Exit a Directory.................................................................................................... 54
DLS (PBX) Directory................................................................................................. 54
Find an Entry and Dial the Number.....................................................................54
Edit the Number before you Dial......................................................................... 54
Add an Entry to the Speed Dial List .................................................................... 54
Exit a Directory.................................................................................................... 54
Corporate Directory (Exchange/Active)..................................................................... 54
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Find an Entry and Dial the Number.....................................................................54
Edit the Number before you Dial......................................................................... 54
Add an Entry to the Speed Dial List .................................................................... 55
Exit a Directory.................................................................................................... 55
Contacts Directory...................................................................................................... 55
First Time Login and Subsequent Logins............................................................55
Outlook Contacts Phone Numbers....................................................................... 55
The Dial Softkey and the Display Softkey ..........................................................55
Access the Contacts Directory............................................................................. 56
Edit the Number before you Dial......................................................................... 57
Add an Entry to the Speed Dial List .................................................................... 58
Exit Outlook Contacts.......................................................................................... 58
Security and the Logout Softkey ......................................................................... 58
Reset Softkey ....................................................................................................... 59
RSS Feeds......................................................................................................................... 59
Use an RSS Feed ........................................................................................................ 59
Empty Key ........................................................................................................................ 61
Appendix A Customize your 35i IP Phone.......................................................................... 63
Options List....................................................................................................................... 63
Access the Options List.............................................................................................. 64
Preferences Menu ............................................................................................................. 65
Tones .......................................................................................................................... 65
Contrast Level ............................................................................................................ 67
Speed Dial Edit........................................................................................................... 67
Live Dialpad............................................................................................................... 67
Set Audio.................................................................................................................... 68
Set the Audio Option and Headset Volume......................................................... 69
Time and Date ............................................................................................................ 70
Time Server .........................................................................................................70
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Set Time and Date Manually ............................................................................... 70
Language .................................................................................................................... 74
Phone Status Menu ........................................................................................................... 74
User Password...................................................................................................................76
Administrator Menu.......................................................................................................... 77
Restart Phone .................................................................................................................... 77
Phone Lock ....................................................................................................................... 78
Appendix B Troubleshooting ............................................................................................... 81
Index ....................................................................................................................................... 83
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About This Publication
Overview
This guide explains how to use the basic features of your new 35i IP phone. Not all
features listed are available by default. Contact your system administrator to find out
which features and services are available to you on your system.
Audience
This publication is intended for any user of the 35i IP phone.
Organization
This publication contains the following chapters.
Chapter, Topic Description
35i IP Phone User Guide for SPN
Chapter 1, Introduction Introduces the 35i IP phone.
Chapter 2, Getting Started Procedures for starting and re-starting the phone,
Chapter 3, Call Handling Procedures for handling calls.
Chapter 4, Phone Features Provides procedures for using additional features of
Appendix A, Customize your 35i IP
Phone
Appendix B, Troubleshooting Solutions to common problems.
Terms and Definitions
Term Definition
DLS Directory Lookup Service on the Pointspan System.
IP Internet Protocol (IP) is a data-oriented protocol used for
descriptions of hard keys and softkeys and their
functions, status lamps, etc.
the phone.
Procedures for customizing the 35i phone.
communicating data across a packet-switched network.
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About This Publication
Term Definition
IP Address
MAC Address – Media
Access Control
SIP – Session Initiation
Protocol
VoIP – Voice Over IP
References
The following publications provide related information.
Title Description
An identifier for a computer or device on a TCP/IP network.
Networks using the TCP/IP protocol route messages based on
the IP address of the destination. The format of an IP address
is a 32-bit numeric address written as four numbers separated
by periods. Each number can be zero to 255.
For example, 1.160.10.240 could be an IP address.
A number located on the white sticker on the bottom of the
phone that serves as a name for each phone.
The protocol for VOIP and other text and multimedia sessions,
such as instant messaging, video, online games and other
services.
A technology that allows you to make telephone calls using a
broadband Internet connection instead of a regular (or analog)
phone line.
Aastra Model 35i IP Phone
Installation Guide
Installation and set-up instructions, general features and
functions, and basic options list customization. This
guide is included in the box with your phone.
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Chapter 1
Introduction
Overview
The 35i IP telephone provides communications over an IP Network using the SIP IP
telephony protocol. The 35i has all the features of a regular business phone, allowing you
to place and receive calls, transfer, conference and more.
The 35i IP Phone
35i IP Phone User Guide for SPN
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Chapter 1, Introduction
Phone Features
• A 3.5" x 2.25" backlit display.
• 6 programmable state-based softkeys supporting up to 20 programmable functions.
• 4 line/call appearance keys with corresponding status lamps.
• Supports up to 9 lines.
• Full-duplex speaker for handsfree calls.
• Headset support (modular connector).
• Inline power support.
• Built-in two-port, 10/100 Ethernet switch allowing you to share a connection with
your computer.
General Requirements
The 35i IP Phone requires the following environment:
• A SIP-based IP PBX system or network installed and running with a SIP account
created for the 35i.
• Access to a Trivial File Transfer Protocol (TFTP) server.
• Ethernet/Fast Ethernet LAN (10/100mb).
• Category 5/5e straight through cabling.
• Power Options:
– Power over Ethernet (PoE) 802.3af.
Inline power injector – An optional accessory necessary only if your network
–
provides no inline power.
– AC power adapter, included with the phone.
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Handset and Headset
35i IP Phone User Guide for SPN
Handset Connection
Turn the phone over and locate the handset jack marked . Insert one end of handset
cord into the jack until it clicks into place. Then route the handset cord through the
groove. Attach the handset to the other end of the handset cord.
Headset Connection
Turn the phone over and locate the headset jack marked . Insert the headset cord
into the jack until it clicks into place. Then route the headset cord through the groove.
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Chapter 1, Introduction
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Chapter 2
Getting Started
Installation
If your system administrator has not already installed your 35i, please refer to the Aastra
Model 35i Installation Guide included in the phone box for basic installation and physical
setup of the 35i.
• Your system or network administrator manages the configuration and updates for the
• New updates to your phone can be automatically scheduled from the server by your
35i IP Phone User Guide for SPN
IP phones on the configuration server.
system administrator. Automatic updates are scheduled during non-business hours or
slow call periods.
Startup
The 35i automatically begins the startup sequence as soon as it is connected to the
network. The phone goes through this process the first time you plug in your phone and
every time you restart your phone. The first screen to display is the Aastra splash screen.
Configuration and Updates
The 35i then checks settings and looks for new configuration and firmware updates on
the configuration server. If a new update is found, the phone displays the update it is
installing (either "Updating Config" or "New Firmware"). This process could take a few
moments while the configuration server downloads the latest updates.
Do not unplug or remove power from the phone while it is checking and installing
firmware.
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Chapter 2, Getting Started
No Service Message
See Appendix B, No Service
Network Disconnected
See Appendix B, Network Disconnected
35i Keys and Functions
3 Dynamic
Context-
Sensitive
Softkeys
Volume
Adjustment
Bar
Speaker
Key
for information.
for information.
Hold Key
Incoming
Call/
Message
Waiting
Lamps
Redial Key
Goodbye Key
(Hangup)
Options Key
3 Dynamic
Context-
Sensitive
Softkeys
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Mute Key
Xfer Key
(Transfer)
Conf Key
(Conference)
Four Line Appearances
Navigation Keys
Icom Key
(Intercom)
Services Key
Key Description
Key Description
35i IP Phone User Guide for SPN
Hold
Redial
Xfer
Icom
Conf
Options
Services
Goodbye
Volume key
L1 – L4
Controls the Hold feature.
• Accesses the Redial list of to 100 previously dialed numbers.
• Controls the Last Number Redial feature.
Controls the Transfer feature.
Intercom is not used by Aastra Intecom.
Controls the Conference feature.
Accesses features that customize the phone.
Accesses the Callers List and the Voicemail list.
Hangs up the phone or cancels any function, places the phone in the
idle state, and displays the idle state screen.
Activates the Speaker or Headset depending upon audio mode.
Controls the Mute feature.
Sets the volume for the ringer, handset, headset, and speaker.
4 line/call appearance keys to connect you to a line or call.
Softkeys – 6 programmable state-based softkeys that display on the
LCD screen.
Navigation keys:
Up and Down arrows (
or ):
• Allow you to scroll through menu selections, such as the
Options List.
Right and Left arrows (
or ):
• Allow you to view line/call appearances.
• Allow you to exit and enter a specific option in the Options list.
• If editing entries on the display:
• The
• The
erases the character on the left.
saves the option.
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Chapter 2, Getting Started
Programmable Keys
The 35i has the following programmable keys:
• 6 Softkeys – Context-sensitive state-based softkeys that support up to 20
programmable functions, with corresponding status lamps for line appearances. See
Softkey Display
below.
Features and Key Labels
Programmable softkeys are configured by the system administrator according to the
requirements of your organization. You may or may not have some of the features listed
in the table below.
The 35i softkeys can be configured for any or all of the following features:
Key Name Key Label Description
Line/Call Appearances
Conference
Transfer
Call Forward
Call Park
Call Pickup
Do Not Disturb
Empty
Message Desk Operator
Directory Number
Conf
Xfer
Forward
Call Park
Call Pkup
DND
No label – An
assigned blank slot
in the display.
Msg Desk
Line/call appearances.
Establishes a 3-way conference.
Transfers a call to another party.
Forwards your calls to another
phone.
Parks a call.
Picks up a call ringing at another
phone.
Places the phone in the Do Not
Disturb state and incoming calls
go directory to your pre-defined
call forward/busy destination,
usually your voicemail.
The softkey is configured to force
a blank entry on the IP phone
display for a specific softkey.
Receives calls on behalf of other
parties and forwards the calls to
the original destination
mailboxes.
Voice Mail
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Voice Mail
Accesses the voicemail system.
35i IP Phone User Guide for SPN
Key Name Key Label Description
Callers List
Speed Dial List
DLS (PBX) Directory
Exchange (Active)
Directory
Contacts Directory
Combined Directory
RSS
Callers
Speed Dial
Internal
Corporate
Contacts
Directory
News
Accesses the Callers List.
The Callers List is usually
accessed by using the Services
key on the 35i.
Accesses a Speed Dial list with 99
entries available for quick dialing.
Accesses the DLS PBX directory.
Accesses the corporate Exchange
(Active) directory.
Accesses your Outlook Contacts
folder.
Accesses any combination of
DSAPI, Active, and Outlook
Contacts.
RSS feeds such as CNN or ESPN.
Softkey Display
Idle State Display
The idle screen displays when your 35i is not in use and displays the feature softkeys
configured for your phone. If more than 6 features have been configured, the More
softkey displays in the 6
softkey display list.
In the following example, 9 features were configured on the state-based softkeys of the
35i.
Main Idle Screen: Second Screen:
5 softkeys display along with the More
softkey indicating there are more keys to
see.
th
position to allow you to navigate forward or backward in the
• When you use the More softkey, the
top of the screen remains the same.
• The 4 remaining softkeys display plus
the More softkey.
• The More softkey takes you back to
the main screen.
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Chapter 2, Getting Started
Main Idle Screen: Second Screen:
L1 John Smith
2 Missed Calls
Tue Aug 14 4:06pm
-Forward Speed Dial-
-DND Call Pkup-
-Voice Mail More-
The
icon indicates you have new
voicemail messages.
“State-based” Softkey Display
The softkey display changes as the state of the phone changes. The softkeys needed for
the current state of the phone display first and the remaining softkeys move down in the
list as necessary to accommodate them in the display. The More softkey allows you to
see more softkey options. For example:
• When you lift the handset to dial, the Dial softkey displays in the first position and
the remaining softkeys that display when the phone is in an outgoing call state move
to the second screen.
L1 John Smith
2 Missed Calls
Tue Aug 14 4:06pm
-Internal Directory-
-Corporate
-Contacts More-
• When your phone rings, the Answer and Ignore softkeys display in the first and
second positions, and the remaining softkeys that display in the incoming call state
move to the second screen.
• When you are connected to a call, the Drop softkey displays in the first position and
the remaining softkeys that display in the connected state move to the second screen.
Features such as Call Park and Msg Desk only display when the phone is in the
connected state.
The following example shows how the screen changes from the idle state to the
connected state.
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35i IP Phone User Guide for SPN
Idle Screen Connected State Screen Connected State – Screen 2
The main idle screen: When you are connected to a
L1 John Smith
2 Missed Calls
Tue Aug 14 4:06pm
-Forward Speed Dial-
-DND Call Pkup-
-Voice Mail More-
Connected Call Display
A call display on the 35i shows:
call, the Drop softkey
displays.
L1 John Smith
Mary Jones
2395
-Drop
03:59
More-
The remaining softkeys from
the main screen move to the
second screen and third
screens as needed.
The Forward softkey does not
display when the phone is in
the connected state.
L1 John Smith
Mary Jones
2395
05:10
-DND Internal-
-Voice Mail Corporate-
-Speed Dial More-
• Current line being used (L1, L2, L3, etc.).
• Caller ID information (name and number, if available).
• The timer specific to that call.
Line and Call Appearances
There can be up to 9 line/call appearances configured on the 35i:
• Line appearance keys are those with assigned directory numbers.
• Call appearance keys are those that are used along with the line appearance keys to
support features such as conference, transfer, and call waiting.
An available line is automatically selected when the phone goes off-hook.
Line/Call Appearance Hard Keys
There are 4 physical line/call appearance hard keys across the bottom of the phone
labeled L1 – L4. The associated lamps indicate the status of the line or call appearance.
The following applies to these keys:
• L1 is usually your main directory number.
• The L2 key is usually assigned as a supporting call appearance for the L1 line, to
provide another open line to perform Call Transfer, Conference, and Call Waiting.
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Chapter 2, Getting Started
• If you have only one directory number on your phone, you can also use any one of
the line keys (L1 – L4) to originate a call. The destination will always display your
directory number as the originator.
• An incoming call will ring in on the line appearance where the directory number is
assigned. If that line is busy, it will ring in on the associated call appearance. If both
the line appearance and the call appearance are busy, the call follows the call forward
busy destination.
• If both the line and call appearance are busy, and there is no call forward busy
destination assigned, the caller hears busy tone.
• If you have more than one directory number on these keys and want to originate a
call from a specific line that was not the last line used, you must choose the line
manually.
Softkeys as Line/Call Appearances
The softkeys can also be programmed as line and call appearances. The following applies
to these keys:
• Both the main line appearance and the supporting call appearance display on the
screen on the softkeys where they have been assigned.
• The line appearance and call appearance are usually assigned to adjacent keys.
• Line/call appearance assignments on these keys are L5 – L9.
• Both the line appearance and the associated call appearance(s) display the directory
number assigned to the line appearance.
• Either one of the keys can be used to place a call from that directory number. The
destination will always display the directory number of the line appearance as the
originating directory number.
• An incoming call will ring in on the line appearance where the directory number is
assigned. If that line is busy, it will ring in on the associated call appearance. If both
the line appearance and the call appearance are busy, the call follows the call forward
busy destination.
• If both the line and call appearance are busy, and there is no call forward busy
destination assigned, the caller hears busy tone.
• Softkeys assigned as line/call appearances will move to the subsequent screens along
with the other feature softkeys according to the state the phone is in.
• If call rings in on line/call appearance softkeys that do not display on the first screen
of the phone, you can go off-hook and the call is automatically answered. If you want
to view the actual line appearance softkey, you must use the More softkey to go to
the screen where the softkeys are displayed.
• If you have more than one directory number on your phone and want to originate a
call from a specific line that was not the last line used, you must choose the line
manually.
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35i IP Phone User Guide for SPN
The following illustrates softkeys programmed as line/call appearances in the idle state
and the connected state.
Idle State Display Connected State Display
Line/Call appearances assigned to softkeys:
In this case, the first idle screen does not
display the line appearance and call
appearance. Use the More softkey to see
the actual softkey display for L5 and L6.
Idle Screen 1:
Idle Screen 2:
Use the More softkey again to see other
keys:
Idle Screen 3:
In the connected state, L5 - 2014 and L6 –
2014 do not display on the first or second
screen because of where these keys are
assigned on the phone. The main screen
only shows that you are connected on L5.
Use the More softkey to see the actual
softkey display for L5 and L6.
Screen 1:
Screen 2:
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Screen 3:
This top part of the
display does not
change.
L5 and L6 – 2014
display on the
third screen with
status icons.
L5 John Smith
Mary Jones
2395
-Contacts 2014
-Directory
2014 More-
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Chapter 2, Getting Started
Line/Call Appearance Softkey Status Icons
There are no status lamps for the 35i softkeys. Icons indicate the status for line/call
appearances.
Softkey Line/Call Appearance Status Icons
Activity Icon Description
Idle
There is no call activity for the line/call appearance
softkey.
Connected
This icon is steady when a call is connected to the phone
on this line/call appearance softkey. The equivalent on a
line/call appearance hard key is a solid lamp.
Ringing
This icon flashes slowly when a call is ringing at in on
this line/call appearance softkey. The equivalent on a
line/call appearance hard key is a fast flashing lamp.
On Hold
This icon flashes slowly when a call is on hold on this
line/call appearance softkey. The equivalent on a
line/call appearance hard key is a slow flashing lamp.
Status Lamps for Hard Key Line/Call Appearances
Activity Lamp Description
Idle Off There is no call activity on this line/call
appearance.
Connected Solid A call is connected to the phone on this line/call
appearance.
Ringing Fast Flash A call is ringing in on this line/call appearance.
On Hold Slow Flash A call is on hold on this line/call appearance.
Speaker and MWI Status Lamps
The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status
indications.
Speaker Lamp
The speaker lamp is located beside the Speaker key.
Speaker LED Status Description
On Solid You are in Speaker mode. (Default mode.)
Slow Flash You are in Headset mode.
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Speaker LED Status Description
Rapid Flash The call is muted.
Message Waiting Indicator Lamp
The Message Waiting Indicator (MWI) lamp is located at the top right of the phone.
MWI LED Status Description
Slow Flash You have a new message (s).
Rapid Flash You have an incoming call.
Even Flash One or more calls are on hold.
Volume Key
You can adjust the volume on the receiver, headset, speaker, and ringer using the
Volume key.
Step Action Result
35i IP Phone User Guide for SPN
Set Ringer Volume:
1. Leave the handset in the cradle.
2. Press the Volume key. The Ringer setting indicator displays
on the screen and you hear the current
ringer volume.
You can also set the volume to OFF.
Set Handset Volume:
1. Lift the handset You hear dial tone at the current sound
level.
2. Press the Volume key. The Handset volume indicator displays
on the screen. The handset remains at
this volume until it is adjusted again.
Set Headset Volume:
1. Press the Volume key while on a call. The Headset volume indicator displays
on the screen. The headset remains at
this volume until it is adjusted again.
Set Speaker Volume:
1. Press the Volume key while on a call
and talking on the Speaker.
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The Speaker volume indicator displays
on the screen. The speaker remains at
this volume until it is adjusted again.
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Chapter 2, Getting Started
Call Timer
This timer displays the elapsed time of a call.
Mute
You can use the Mute key in any audio mode.
Step Action Result
Activate the Mute feature:
1. During a call:
Press the Mute key.
• The red Mute lamp flashes slowly.
• The microphone icon
on the screen.
If you place a muted call on hold, the
phone automatically takes the call off
mute when you reconnect to the call.
• You can hear the caller.
• The caller cannot hear you.
Deactivate the Mute feature:
1. Press the Mute key again. Mute is deactivated.
displays
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