Aastra Telecom 160 User Manual

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Page 1

AastraLink

160

Pro

AastraLink

Administrator Guide

Release 1.2

160

41-001190-02

Rev 01

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*Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through The Open Group. Asterisk is a registered trademark of Digium, Inc. Linux is a registered trademark of Linus Torvalds. All other third-party trademarks (and registered trademarks) are the property of their respective owners.

© 2008 Aastra Technologies, Limited. All rights reserved. Information in this document is subject to change without notice. Aastra Technologies, Limited assumes no responsibility for any errors that may appear in this document.

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AastraLink Pro 160 Administrator Guide

Preface Chapter 1

Getting Started

What Does the AastraLink Pro 160 Do? .......... ... ... ... .... ... ...............................................1-2

How Do I Set Up My AastraLink Network? .....................................................................1-5.

Required Tasks ........................................................................................................1-6.

Optional Tasks ..........................................................................................................1-6.

What Does the AastraLink Web UI Allow Me To Do? .....................................................1-7.

Can I Still Use the Phone UI? .........................................................................................1-7.

AastraLink Pro 160 Emergency Call Support .................................................................1-9.

Lifeline Phone ..........................................................................................................1-9.

Emergency Call Priority ................................ ... ... .... ... ... ... .... .....................................1-9.

Emergency Call Support Important Notes ..............................................................1-10.

AastraLink Pro 160 Hardware and Software ................................................................1-11.

Hardware Requirements ........................................................................................1-11.

Software Requirements ..........................................................................................1-13.

Users and Privileges ..............................................................................................1-13.

Reference Documentation ............................................................................................1-14.

Chapter 2 Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI ..................................................................................2-2

Using Your Web Browser to Access the AastraLink Web UI ....................................2-2.

Using Windows Explorer to Access the AastraLink Web UI ....................................2-4.

Administrator Menu Options .....................................................................................2-6.

My Phone ...............................................................................................................2-11.

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AastraLink Pro 160 Administrator Guide

Users .................................. ................................ ................................. ...................2-12

User List Menu ............................ .... ... ... ... ... .... .......................................... ... ...2-12

Groups Menu ...................................................................................................2-12

Default Softkeys Menu (User Phone) ..............................................................2-12

Reference ........................................................................................................ 2-13

Configuration ................................... .................................... ................................... 2-14

System Menu ............... .............................................................................. ... ...2-14

Network Menu .................................................................................................2-14

Dial Plan Menu ................................................................................................2-14

VoIP Menu .......................................................................................................2-15

Auto-Attendant Menu .......................................................................................2-15

Maintenance .................................... ....... ...... ...... ....... ...... ....... ...... ....... ...... ....... ...... 2-16

Current Status Menu ........................................... ... ... .......................................2-16

Call Records Menu ..........................................................................................2-16

Backup & Restore Menu .................. ... ... ... .......................................................2-16

Update Menu ...................................................................................................2-17

Support Menu .................................................. ... ... ..........................................2-17

Reference ........................................................................................................ 2-17

Chapter 3 Configuring Aastra IP Phone Accounts

Accessing the Users Menu .............................................................................................3-3

Managing IP Phone Users ..............................................................................................3-4.

Adding User Accounts and Phones .......... ... ... ... .............................................. ... ... ..3-5.

Adding a User Account ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ..........................................3-10.

Editing a User Account ...........................................................................................3-15.

Reference ........................................................................................................ 3-15

Configuring a User’s Keys on the Phone or Expansion Module

in the User Account .................. ... ....................................................................3-20

Setting Softkey Permissions in the User Account

(User or Administrator Phone) .........................................................................3-25

Deleting a User Account ........................................................................................3-27

Enabling/Disabling User Accounts ...................................... ...................................3-29.

Secondary Non-Aastra SIP Phones and Softclients ..............................................3-31.

Enabling/Disabling an Extensions Directory Privacy ..............................................3-32.

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Uploading User Lists ..............................................................................................3-34

Uploading User Lists if MBU 400s Connected to the AastraLink Pro ..............3-37

Configuring Groups ......................................................................................................3-38

Ring Groups and Paging Groups ...........................................................................3-38.

Dial Plan for Ring Groups ................................................................................3-39

Dial Plan for Paging Groups ............................................................................3-41

Virtual Extension Numbers (for Ring and Paging Groups) ..............................3-42

Creating Rules for Groups (Ring and Paging Groups) ....................................3-43

Distinctive Ringing (Ring Groups only) ............................................................3-45

Example of a Ring Group ................................................................................3-47

Example of a Paging Group ............................................................................3-48

Adding a Group .................. .......................................... ... .... ... ... ... ..........................3-49

Configuring Additional Features for a Paging Group .......................................3-51

Editing a Group ......................................................................................................3-52

Deleting a Group ....................................................................................................3-53.

Reference ........................................................................................................ 3-53

Default Softkeys (Users Menu) .....................................................................................3-54

Using the Default Softkeys Menu (User Phone) ....................................................3-55.

Softkey Types (User Phone) ..................................................................................3-56.

Call Settings Softkeys (User Phone) ...............................................................3-57

Application Softkeys (User Phone) ..................................................................3-60

Adding a Default Softkey (User Phone) .................................... ... .... ... ... ... ... .... ... ...3-61

Editing a Default Softkey (User Phone) .................................................................3-62.

Deleting a Default Softkey (User Phone) ...............................................................3-62.

Default Softkey Permissions (User Phone) ............................................................3-63.

Default Softkeys for Expansion Modules (Administrator or User Phone) ...............3-64.

Restoring Default Softkeys Back to Factory Settings .............................................3-65.

Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters

Accessing the Configuration Menu .................................................................................4-3

Configuring System Settings ..........................................................................................4-4.

Specifying Regional Settings .......................................... .... ... ... ... .... ........................4-6.

Specifying the Date and Time ......................................... .......................................4-10.

Configuring the Music On Hold Option ...................................................................4-11.

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Configuring Push Button Trigger Input or Relay Output ................... ... ... ... ... ..........4-12

Configuring Visual Voicemail Settings ....................................................................4-15.

Configuring FXO Tuning Settings ..........................................................................4-17.

Configuring Network Settings .......................................................................................4-21.

Editing Local Network Settings ..............................................................................4-22.

Editing Local Service Settings ................................................................................4-26.

Configuring Remote Office Support .................................................................4-31

Editing External Services Settings ............................... ... .... ... ... ... .... ... ... ... ... .... ... ...4-34

Send Test Email ...............................................................................................4-37

Configuring Dial Plan Settings ......................................................................................4-38

Local Dial Plan .......................................................................................................4-40.

Star Codes .............................................................................................................4-41.

Specifying Dial Plan Settings ............................. .... ... ... ... .... ... ... .............................4-41.

Configuring a Dial Plan for Auto-Fax ......................................................................4-45.

Overview ................................... ....................... ...................... ....................... ... 4-45

FAX Indication Tones .......................................................................................4-45

FAX Call Re-routing .........................................................................................4-45

FXO Incoming Call Routing .............................................................................4-46

Configuring FXO Lines for Manually Forwarding Auto-Fax .............................4-47

Configuring Overhead Paging ................................................................................4-49

Configuring Paging and Intercom Options .............................................................4-50.

Dial Plan for Meet-Me Conference Bridges ............................................................4-53.

Host Capacity Limitations ................................................................................4-54

Configuring an Emergency Dial Plan .....................................................................4-54

Configuring Barred Numbers .................................................................................4-55.

Adding a Barred Number ............................. .... ... ... ... .... ... ... .............................4-56

Deleting a Barred Number ...............................................................................4-56

Configuring FXO Lines ...........................................................................................4-57

Configuring FXO Lines for Incoming Calls ......................................................4-58

Configuring FXO Lines for Shared Line Appearance (SLA) ...................................4-60

About Shared Line Appearances .....................................................................4-60

SLA and the AastraLink Pro ............................................................................4-61

SLA Key Mapping ............................................................................................4-62

Using AastraLink SLA from the SIP Phones ...................................................4-63

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Configuring SLA on the AastraLink .................................................................4-63

Enabling/Disabling Individual SLA Memberships ............................................4-64

SLA Configuration Changes ............................................................................4-65

Configuring Abbreviations ......................................................................................4-67

Examples of Abbreviated Number Configurations ...........................................4-68

Configuring Abbreviated Numbers ..................................................................4-71

Editing Abbreviated Numbers ..........................................................................4-72

Deleting Abbreviated Numbers ........................................................................4-73

Configuring VoIP Settings .............................................................................................4-74

SIP Trunking ... ... ... .......................................... ... .......................................... .... ......4-76.

Incoming SIP trunk calls ..................................................................................4-77

Outgoing SIP trunk calls ..................................................................................4-77

Adding a SIP Trunk ................................................ ..........................................4-80

Deleting a SIP Trunk ........................................................................................4-83

Single and Multiple SIP Trunks ........................................................................4-84

SIP Direct Inward Dialing (DID) ..............................................................................4-86

Adding a SIP DID ............................ ... ... ... ... .... .......................................... ... ...4-87

Deleting a SIP DID ..........................................................................................4-87

AastraLink Trunking ...............................................................................................4-89

Configuration Parameters ......................... ....................... ...................... ..........4-90

Configuration Guidelines .................................................................................4-91

AastraLink Trunking Example ..........................................................................4-91

Mobility Base Units (MBUs) ......................................... ... .......................................4-97

MBU Configuration Download from the AastraLink ................................... ... ...4-99

Handset Registrations .....................................................................................4-99

Adding an MBU ............................... ... ... ... ... .... ... ... ........................................4-100

Rebooting an MBU ........................................................................................4-110

Configuring Auto-Attendant ........................................................................................4-112

How Auto-Attendant Works ..................................................................................4-113.

Settings for the Auto-Attendant .......... .... ... ... ... ... .... ... ... ... .... ... ... ...........................4-115.

Configuring Settings for the Auto-Attendant ..................................................4-116

Custom Interactive Voice Response (IVR) ...........................................................4-121

Custom IVR Configuration .............................................................................4-122

Configuring a Custom IVR .............................................................................4-123

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Schedule for the Auto-Attendant ..........................................................................4-126

Holidays for the Auto-Attendant ...........................................................................4-130.

Adding a Holiday to the Auto-Attendant ............................. ... .... ... ... ... ... .... ... .4-132

Deleting a Holiday from the Auto-Attendant ..................................................4-132

Custom Recordings ..............................................................................................4-134

Chapter 5 Maintaining the AastraLink Pro 160

Accessing the Maintenance Menu ..................................................................................5-3

Viewing the Current System Status ................................................................................5-4.

Managing Call Detail Records (CDR reports) ........... .... ... ... ... .... ... ... ...............................5-5 .

About the Call Records Menu ..................................................................................5-5.

Sorting CDR Columns ..............................................................................................5-7.

Viewing Call Detail Records .....................................................................................5-9.

Downloading CDR Reports ......................................................................................5-9.

Performing AastraLink Backup and Restore Tasks ......................................................5-10.

Backup and Restore Guidelines .............................................................................5-11.

Backing Up AastraLink System Software ...............................................................5-12.

Restoring the AastraLink Configuration Database and Voicemail ..........................5-14.

Updating AastraLink System Software ............................................... .... ... ... ... ... .... ......5-15.

Automatic Updates ....... ... ... ....................................................................................5-17.

Manual Updates .....................................................................................................5-18.

Support Information ......................................................................................................5-21.

Send Email to Aastra Support with Debug Reports ...............................................5-21.

General Support ....... .... ... ... ... .......................................... .... ... ... ... .... ... ... ... ... .... ......5-24.

Chapter 6 AastraLink FAQs

How Does Network Addressing Work? ..........................................................................6-3

How Does IP Phone Auto-Configuration Work? .............................................................6-3.

What is the Difference Between the Administrator Phone and User Phones? ...............6-4.

Do I Ever Need to Re-Register IP Phones? ...................................................................6-4.

Can I Access My IP Phone Network From a Remote Office? ........................................6-4.

How Do I Assign An IP Phone To A Different User? ......................................................6-5.

What Are Softkeys and How Do They Work? .................................................................6-5.

What are Expansion Modules? ................................................................................6-7.

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AastraLink Pro 160 Administrator Guide

How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? .........................6-9

Why Do My IP Phone Screens Look Different? ............................................................6-10.

Why Does The Web UI Occasionally Time-out? ..........................................................6-10.

How Do I Maximize System Performance? ..................................................................6-10.

Does This Guide Describe How To Operate My IP Phone? .........................................6-11.

How Does Auto-Fax Work on the AastraLink Pro 160? ...............................................6-11.

Does the AastraLink Pro Support Routing to a FAX over IP (FOIP) Device? ...............6-11.

Can I Add More PSTN Gateways to Add More Than Six FXO ports? ..........................6-12.

Can I Link Multiple AastraLink Pros Using AastraLink Trunks for

Making Toll-Free Calls? ................................................................................................6-12

Can I Create Custom Dial Plans on the AastraLink Pro? .............................................6-12.

Does My AastraLink Pro Support non-Aastra SIP Phones? ............ ... .... ... ... ... ... .... ... ...6-12.

How Many Extensions Can the AastraLink Pro Host When SIP Trunking is Used? ....6-12.

If Custom “On Hold” Music is Enabled, Does it Play for Both Parked Calls

and On-Hold Calls? ......................................................................................................6-13

Does the AastraLink Pro Support Shared Line Appearance (SLA)? ............................6-13.

How Do I Reduce the Initial Echo that Occurs at the Beginning of Each Call? ............6-14.

Can a Call Group Send a Voicemail to an Email Address? ..........................................6-14.

Does the AastraLink Pro Support Analog Telephone Adapters (ATAs)

for Adding More FXS Ports? .........................................................................................6-14

How do I Register a Generic SIP Device as a Secondary SIP Phone? .......................6-15.

Chapter 7 Troubleshooting Solutions

Monitoring the AastraLink Status LED ................... ... .......................................... .... ... ... ..7-3

Rebooting the AastraLink ...............................................................................................7-5.

Rebooting Using the Web UI ....................................................................................7-5.

Rebooting Using the Reset Switch (Hard Reboot) ...................................................7-6.

Restoring AastraLink Factory Default Settings ...............................................................7-7.

What Happens if I Restore Factory Default Settings? ..............................................7-7.

Using the Reset Switch to Restore Factory Default Settings ...................................7-7.

What To Do After Restoring Factory Default Settings ..............................................7-8.

Reinstalling System Software Using Recovery Mode ............................................. ... ...7-11.

Automatic Recovery Mode .............. ... .... ... ... .......................................... ... ... .... ... ...7-12.

Manual Recovery Mode .........................................................................................7-13.

Using The AastraLink Recovery Mode UI ..............................................................7-14.

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AastraLink Pro 160 Administrator Guide

Obtaining the IP Address of Your AastraLink Pro 160 .....................................7-14

Reprogramming the CompactFlash Card ........................................................7-17

Reprogramming the Onboard Flash ................................................................7-22

Uploading the .abf File to the CompactFlash ............................. ... ... ... ... .... ......7-25

Repairing the File System, Bad Block, and or Database ................................. 7-26

Advanced Recovery Mode Tasks (Netconsole) ..................................... ..........7-29

Using AastraLink System and Phone Log Files ...........................................................7-31

Appendix A Remote Office Configuration of the IP Phone (Phone-Side)

Preparing To Deploy Remote User Phones ...................................................................A-2

Registering IP Phones At the Central Site ..................................................................... A-4.

Connecting To The IP Phone Network From a Remote Office ...................................... A-7.

Configuring Port Information .................................................................................A-10.

Reinstalling Aastra IP Phones at the Central Site ........ ... ... ... .... ... ... ... .... ... ... ... ... .... ... .. A-13.

Appendix B Remote Office Configuration of the AastraLink Pro 160 (S erver-Side)

Remote Office Configuration of the

AastraLink Pro 160 ........................................................................................................ A-2

Description .............................................................................................................. A-2.

Network Diagram for Remote Phone Setup .............................. ... .... ....................... A-2.

Configuring the AastraLink Pro 160 for Remote Office Setup ................................. A-4.

1. UPnP Configuration ...................................................................................... A-4

2. Phone Configuration ..................................................................................... A-7

3. Remote Phone Installation ........................................................................... A-7

AastraLink Pro 160 Manual Remote Office Configuration Example ..................... A-10

Index

Warranty Regulatory information

Software licensing and copyright

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About This Guide

Introduction

This guide provides information about the AastraLink Pro 160, and is intended for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit.

The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Private Branch Exchange (PBX) software. You can use the AastraLink Pro 160 in small to medium Business, and Enterprise environments.

Preface

What Does the AastraLink Pro 160 Do?

The AastraLink Pro 160 provides full PBX functionality, including:

• Local SIP extensions, remote SIP users, SIP trunking

• Flexible voicemail with visual voicemail menus

• Operator console

• Custom announcements — Auto-attendant (AA) with day/night/holiday scheduling with

customizable Open and Closed Greetings, Main Menu prompts, Key Announcements, and Language Greetings (English, French, Spanish).

• Interactive Voice Response (IVR) with directory number and name dialing, and ability to disable the dial-by-name feature

• Shared Line Appearance (SLA) support that can be used with Redial, speeddial, 3-way conference, and call transfer.

• 3-way conference calling phone feature

• Meet-me conference bridge feature

• Busy lamp field monitoring (BLF)

• Flexible call forwarding (CFB, CFNA, CFA)

• Find-me, Follow-me (FMFM)

• Call Park (displays number on phone’s LCD as well as announcing number)

• Ring Groups and Paging Groups - Ring Groups have overflow feature and group member email notifications of new group voicemails.

• Remote call pickup

• Barred numbers

• Abbreviated Numbers and Shortcut Dialing

• Custom speed-dial

• User-configurable ring tones and Administrator-configurable distinctive ring

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Getting Started

What Does the AastraLink Pro 160 Do?

• Up to 6 Foreign Exchange Office (FXO) ports for connection to analogue public telephone lines (PSTN). Each FXO is equipped with on-hook CallerID detection and full G.168 echo cancellation. Also provides far-end FXO disconnect supervision.

• Auto-Fax using Auto-Attendant or manually using call forwarding on FXO lines (up to 6)

• Universal Plug-and-Play (UPnP) integration for easy setup of gateway/router and local network discovery from Microsoft Windows PCs.

Additional AastraLink Pro 160 features/functionality includes:

• Generates call detail records (CDRs) for external billing applications.

• Stores calling line ID (CLID) and calling name ID (CNID) in the missed calls and callers list.

• Network multiple AastraLink Pro 160 platforms across a LAN/WAN (identified by an IP address, public Internet name, or domain name service (DNS)).

• Local dialing plan and ability to define user dialing restrictions.

• Provides multiple simultaneous SIP trunk support for incoming SIP trunks.

• Offers “music on hold” feature that supports playing analog from an external input source, or digital from an uploaded .wav file.

• Overhead paging port for connection to an amplifier.

• Administrator can customize softkey list available on User’s or Administrator’s phones.

• Administrator can disable a User’s phone from appearing on the AastraLink Pro network without deleting or changing the configuration of that phone.

• Administrator can prevent an Administrator’s or User’s phone from appearing in the Corporate Directory.

• Dedicated Foreign Exchange Station (FXS) port for connection to a FAX machine.

• Dedicated FXS port for connection to an emergency analog phone in case of power failure.

• Input/output (I/O) port for relay output (activated by dialing an internal directory number (DIRN)).

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AastraLink Pro 160 Administrator Guide

What Does the AastraLink Pro 160 Do?

• Input connection that can trigger an event notification on the AastraLink Pro

160. A triggered event can be sent as an email, Extensible Markup Lang uage (XML) message sent to the phone UI, or as a recorded prompt for voice notification.

• System-wide SIP paging to all registered phones

• Easy configuration using an administrator Web interface (Web UI).

• Easy addition of multiple phones from a pre-defined User list (.csv file) via a bulk-update mechanism

• Support of inbound Direct Inward Dialing (DID) for SIP trunks (allows bypass of IVR menus)

• Email notification to Administrator when a remote user attempts access to the AastraLink Pro 160.

• Administrator can backup/restore the AastraLink Pro 160 platform using a Backup file (.abf file).

• Administrator can reboot multiple phones via the Web UI.

• Display of AastraLink Pro 160 status from Web UI during boot/reboot.

• Administrator can email AastraLink status and system config/debug information to Aastra Support.

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How Do I Set Up My AastraLink Network?

This section describes what you need to do to set up your AastraLink network. It describes required tasks, as well as optional tasks.

The figure below shows a typical AastraLink Pro 160 network. An AastraLink network is comprised of an AastraLink Pro 160, and the Aastra IP phones that are registered with it.

SIP Service

Getting Started

Small Home Office

Router

Public Telephone Network

AastraLink Pro 160

Provider

Internet

CFCF

AastraLink Pro 160

CFCF

Router

Office 2

Router

LAN

Office 1

Figure 1-1. Sample AastraLink Pro 160 Network

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AastraLink Pro 160 Administrator Guide

How Do I Set Up My AastraLink Network?

Required Tasks

Setting up your AastraLink network is a three-step process as described below. Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on your network are fully operational, handling calls and processing data.

Step Action Refer To

1 Connect the AastraLink Pro 160 to your network (Administrator

task.)

2 Install and register an administrator IP phone with the AastraLink

Pro 160 device. (Administrator task.)

• The first phone you register on a newly installed AastraLink Pro 160 is automatically configured as the Administrator phone, and is assigned as the Operator.

3 As administrator, you can configure and manage the phones and

the AastraLink Pro 160 device on your network (including reassigning User/Admin/Operator privileges).

4 Install and register user IP phones with the AastraLink Pro 160

device. (Administrator or User task.)

• Enter the name/password for the user during IP phone initialization.

• The AastraLInk automatically assigns the next free extension to the new phone.

Optional Tasks

To customize your AastraLink network use the instructions described in this AastraLink Pro 160 Administrator Guide to:

• (Administrator’s Phone) Configure call settings and view/delete call lists, view/delete voicemails, define additional softkeys, add directory contacts, modify user accounts, configure voicemail, or change your Administrator password.

• (User Phones) View/add User phones, reboot User phones, upload pre-specified User list (from .csv file), specify user groups, define additional softkeys on User phones in your network.

• View and configure AastraLink system settings, network settings, dial plan settings, VoIP settings, and/or Auto-Attendant settings.

Quick Start Administrator’s Guide

See “Users and Privileges” on

page 1-13

QuickStart User’s Guide

• Perform maintenance, backup, and upgrade procedures.

• Register remote user phones.

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Getting Started

What Does the AastraLink Web UI Allow Me To Do?

As administrator, you can use the AastraLink Pro 160 Web UI to:

• Configure and manage your own phone (make calls, handle calls, and enable features).

• Configure and manage the IP phones on the AastraLink network (define user accounts, configure default softkeys, manage phone directories, etc.).

• Configure, manage, and maintain the AastraLink Pro 160 device.

As an IP phone user, you can use the AastraLink Pro 160 Web UI to:

• Manage and configure your phone only.

Can I Still Use the Phone UI?

All administrative functions are done using the AastraLink Pro 160 Web UI. However, IP phone users can use either the Web UI, or the Aastra IP phone UI, to operate and configure their IP phones.

The following table shows the options available using the AastraLink Pro 160 Web UI and the Aastra IP phone UI.

Phone Option

Dial a number  Manage your recent calls  Manage and use your phone directory  Configure and customize Administrator phone

softkeys

Access From Web UI



Access from Phone UI

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Can I Still Use the Phone UI?

Phone Option

Enable phone features

• Do Not Disturb

• Call Forwarding

• Find Me, Follow Me Edit your Administrator preferences

• Contact Information

• Voicemail Preference

• Change Password Set phone preferences

• Contrast Level

• Set Audio (not available for 51i) View phone IP Address.  View AastraLink IP Address  View phone firmware version  Set phone to factory default settings  Restart phone  Lock your phone  Configure User accounts:

• User preferences

• Ring groups

• Paging groups

• Default softkeys

• Default softkey permissions Configure advanced phone features such as

SLA, Directory Privacy, and Secondary Lines Disable a User’s or Administrator’s phone from

displaying in the Corporate Directory Configure AastraLink network and system

parameters Configure Dial plan Settings  Configure VoIP settings  Configure Auto-attendant  Perform AastraLink system upgrade, backups,

and maintenance tasks

Access From Web UI

  

    



Access from Phone UI

  

 

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AastraLink Pro 160 Emergency Call Support

Because IP phones and data networks require power to operate, they do not provide the fail-safe emergency calling capability of a traditional analogue phone. The AastraLink Pro 160 supports emergency calling in two ways:

• Lifeline Phone

• Emergency Call Priority

These features are described in detail in the next sections.

Lifeline Phone

The FXO Line 1 and FXS Phone B ports are labelled ⎯♥⎯ on the rear of the AastraLink unit. These ports provide capability for calling emergency services (also known as E911 in North America). In the event of power failure, the AastraLink Pro 160 hardware connects these two ports directly together, so that you can make an emergency call on FXO Line 1 using an analogue phone connected to the FXS Phone B port.

Getting Started

To ensure emergency call routing is available, we recommended that:

• You connect a traditional analogue phone to FXS B at all times, labelled as the E911 Lifeline emergency phone.

• When connecting telephone lines, connect the LifeLine FXO port first.

Emergency Call Priority

When the AastraLink Pro 160 is active, and an emergency call (by default, 911 or 9911 in North America) is made from an IP phone, it is preferentially routed to any available FXO line. If all FXO lines are in use, AastraLink Pro overrides any existing non-emergency call in progress on the Lifeline FXO and routes the emergency call in its place. Emergency Call Priority Override may take up to 15 seconds for the existing call to be cleared; an announcement plays during the override operation.

You can use the Web UI to provision emergency call numbers.

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AastraLink Pro 160 Emergency Call Support

Emergency Call Support Important Notes

Note: The AastraLink Pro 160 guarantees only one emergency call at a time. If

multiple emergency calls are attempted, callers may receive a message stating that all circuits are busy. A call placed from a phone connected to FXS B receives the highest priority; it will not be terminated, even by another 911 call. If a 911 call is made, and the only available FXO line is already in use by a phone connected to FXS B, then the AastraLink will attempt to place the 911 call using SIP trunking.

Warning: On remote phones connected to the AastraLink Pro 160, the following

emergency related message displays: “E911 calls are not available from this phone.” Remote IP phone users should not make

emergency calls using the AastraLink Pro 160, because the location information will be incorrect. E911 regulations in the United States require street address location information be transmitted to the Public Safety Answering Point (PSAP). This information is provided by the telco, using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port (FXO Line 1).

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AastraLink Pro 160 Hardware and Software

Hardware Requirements

Hardware Minimum requirements

AastraLink Pro 160 Includes:

• One AastraLink Pro 160 unit.

• One 12V AC power adapter and cable.

• One RJ45 Ethernet cable.

• Six RJ11 phone cables.

• One 512 MB CompactFlash memory card.

• One set of rack mounting brackets with four Phillips head screws.

• One wall mounting template, 3 plastic wall anchors, and 3 Phillips panhead screws.

• One Quick Start Administrator’s guide.

Additional Equipment required (but not included)

At least one Aastra IP Phone. The Aastra IP phones and expansion modules supported in this release include these models:

• 9143i

• 9480i, 9480i CT

• 6730i

• 6731i

• 6751i

• 6753i

• 6755i

• 6757i, 6757i CT

• MBU and DECT 420d Handsets

• 536M, 560M

Getting Started

Note: IP Phone Model 6753i supports the 536M expansion module. IP phone

Models 6755i, 6757i, and 6757i CT support the 536M and the 560M expansion modules. Daisy-chained expansion mod ules are not recognized by the AastraLink Pro 160. The AastraLink Pro 160 supports a maximum of one expansion module per phone.

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AastraLink Pro 160 Administrator Guide

(Steady Green = booting. Flashing Red/Green = updating firmware Flashing Green = system ready for use)

Compact Flash Slot

12VDC 1.25A

LINE

AastraLink Pro 160 Hardware and Software

Front of AastraLink Pro 160

Front Panel

Power/Status LED

Note: See “Monitoring the AastraLink Status LED” on page 7-3 for additional

LED descriptions.

Back of AastraLink Pro 160

ompact Flash

(ships installed in drive)

Back Panel

FAX

TM8DC

WAN

LAN

12V Power Adapter

RJ45 Ethernet Cable to full-duplex switch

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FXS-A (default for in/out FAX)

FXS-B Lifeline to Phone

(optional out FAX)

FXO Cables

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Software Requirements

The following table provides the minimum software you need to use the AastraLink Pro 160 Web-based graphical user interface (Web UI).

Software Minimum requirements

Web browser A Web browser capable of Javascript, specifically

DHCP server (optional)*

*If DHCP is not available, ZeroConf is used instead. Static IP may also be provisioned after initial configuration is completed.

FTP, TFTP or HTTP server. Required only if recovery mode is used

Getting Started

AastraLink Pro 160 Hardware and Software

Internet Explorer 6 and 7, Firefox 1.5 and 2, Opera 9, and Safari 2 and 3

DHCP server providing one IP address (for example, 192.168.0.1/24)

Users and Privileges

The AastraLink Pro 160 supports two types of users: administrators and registered users, as follows:

• Administrators have access privileges to all AastraLink Pro 160 management features and functions. Administrators can manage and configure their phones, user phones, and manage and maintain the AastraLink Pro 160 device.

• Registered users can manage and configure their phones only.

You can also specify a person from either group (administrator or user) as “Operator.” The Operator has access to operator specific keys and the office voice mailbox. The administrator is also the designated Operator, by default.

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Reference Documentation

For additional information about installing the AastraLink Pro 160, and installing and operating the Aastra IP phones in your network, see the following guides:

• AastraLink Pro 160 Quick Start Adminstrator’s Guide

• AastraLink Pro 160 Quick Start User’s Guide

• AastraLink Pro 160 IP Phone User’s Guide

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Chapter 2

Using the AastraLink Pro 160 Web UI

About this Chapter

Introduction

This chapter describes how to use to the AastraLink Web UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network.

Topics

This chapter covers the following topics:

Topic Page

Accessing the AastraLink Web UI page 2-2

Using Your Web Browser to Access the AastraLink Web UI page 2-2 Using Windows Explorer to Access the AastraLink Web UI page 2-4 Administrator Menu Options page 2-6

My Phone page 2-11 Users page 2-12 Configuration page 2-14 Maintenance page 2-16

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Accessing the AastraLink Web UI

This section describes how to use your web browser to access the AastraLink Pro 160 Web UI. You can login as an administrator, or as a user, as follows:

• Administrators have access privileges to all AastraLink Pro 160 management features and functions.

• Users can manage and configure their phones only.

There are two ways you can access the AastraLink Web UI:

• Enter the IP address of the AastraLink Pro 160 directly into the address field of your web browser, or

• Use Universal Plug-and-Play (UPnP) and Windows Explorer to locate the AastraLink Pro 160 on your network.

Using Your Web Browser to Access the AastraLink Web UI

The following procedure describes how to access the AastraLink Web UI.

Step Action

1 Open your web browser and enter the IP Address or DNS hostname of the AastraLink Pro 160 in the

address field. For example: http://10.20.50.135 Note: If you do not know the IP Address of the AastraLink, you can access it using an IP phone

connected to the device. For instructions, see How Do I Obtain the IP Address Assigned to the

AastraLink Pro 160? on page 6-9 of this guide.

The AastraLink Web UI Login Menu appears (Figure 2-1).

2 Enter your phone extension, and password, and click

The AastraLink Main Menu appears (Figure 2-3). Note: To log out, click <logout>, located in the upper right corner of the main menu.

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Current status of AastraLink Pro 160

Figure 2-1. AastraLink Web UI Login Menu

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

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Accessing the AastraLink Web UI

Using Windows Explorer to Access the AastraLink Web UI

The following procedure describes how to use Windows Explorer to access the AastraLink Web UI.

Note: Prior to using this method to discover the AastraLink on your network, the

Windows UPnP networking component must be installed on your computer.

Step Action

1 Click on the Start menu, then click on My Network Places.

Providing that your computer is UPnP enabled, then the AastraLink Pro 160 device icon appears in the My Network Places window. The IP Address assigned to the AastraLink device is listed.

If there are multiple AastraLinks in your network, right-click the UPnP device icon and select Properties. A dialogue box appears that shows the IP address, serial number and hostname (model) of the selected device (Figure 2-2).

2 To access the AastraLink Web UI, double-click on the AastraLink device icon.

A web browser launches and the AastraLink log in menu appears (Figure 2-1).

3 Enter your phone extension, and password, and click

The AastraLink Main Menu appears (Figure 2-3). Note: To log out of the AastraLink Web UI, click <logout>, located in the upper right corner of the

main menu.

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Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Figure 2-2. My Network Places Window

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Administrator Menu Options

When you are logged in as administrator, you can use the AastraLink Web UI to configure your own phone, other Aastra IP phones, and the AastraLink device. The following illustration shows the AastraLink Main Menu after an administrator logs in.

These menus appear only if you

Figure 2-3. AastraLink Administrator Main Menu

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The following illustration shows the AastraLink Main Menu after a User logs in. A User menu displays the My Phone menu and submenus only.

My Phone Menu

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Figure 2-4. AastraLink User Main Menu

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Accessing the AastraLink Web UI

The Administrator Web UI is set up for easy navigation with various menus and a color-coded 3 level structure.

The first level menus (red) are the main task/activity items (My Phone, Users,

Configuration, Maintenance). The first level menus do no change.

First level menus

The second level menus (amber) are the subsystem/category items. These menus change according to the first level menu selected.The following illustrations show the second level menus for the Users Menu and the Maintenance Menu.

Second level

Users Menu and Submenus

menus are different depending on first level menu selected

Maintenance Menu and Submenus

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Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

The third level menus (white) are tabs within the second level menus. These tabs change according to the second level menu selected. The following illustrations show the tabbed items on the Configuration->System Menu and the

Users->Default Softkeys Menu.

Third level menus are tabs that are different depending on the second level menu selected.

Configuration/System Menu Tabs

Users/Default Softkeys Menu Tabs

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The parameters you can configure are on the final level within the menu structure.

Configurable Parameters

My Phone/Preferences/My Profile Parameters

Configuration/System/Date and Time Parameters

The following paragraphs describe the information in the AastraLink Pro Web UI, administrator menu structure.

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My Phone

My Phone submenus

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

The My Phone menu displays the following submenus:

•Home

• Voicemail

• Directory

• Softkeys (Administrator’s Phone)

• Preferences

Figure 2-5. My Phone Menu (Administrator)

The “My Phone” menu selections are the same as the “My Phone” menu selections in the User’s GUI. For more information about the “My Phone” features and options, see the AastraLink Pro 160 User Guide.

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Users

The Users menu displays the IP phones currently registered in your AastraLink Pro 160 network (with extensions). The list of phones includes the Operator (or administrator) phone as well as all user phones.

From the Users menu, you can view and/or configure the following:

User List Menu

• Upload User List

• Add a phone(s)

• Delete a phone(s)

• Pre-register the phones (individually or as bulk upload) so that they enter service automatically when connected to the network

• Reboot a phone or all phones

• Configure/edit operator and user accounts

Groups Menu

• Add/delete/edit a Ring Group(s) or Paging Group(s)

Default Softkeys Menu (User Phone)

• Configure/edit default softkey settings for all registered user phones in your AastraLink Pro 160 network. You can also reset these softkeys to their default values if required. The tabs that display in this menu are applicable to the following Aastra IP Phones: 9143i, 9480i, 9480i CT, 6730i, 6731i, 6751i, 6755i, 6757i, 6757i CT. You can also configure the MBU DECT 420d handset, and secondary, non-Aastra IP Phones.

• Specify default softkey permissions - this allows an Administrator to display which softkeys are available for users to self-provision at the path, “My Phone->Softkey”.

Note: Softkeys disabled by the Administrator on the “softkey permissions” page

are still configurable on a per-user basis by the Administrator, but cannot be configured by non-privileged users.

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Reference

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

For more information about the Users Menu, see Chapter 3, “Configuring Aastra

IP Phone Accounts.”

For more information about using non-Aastra IP Phones with the AastraLink Pro, see Chapter 3, the section “Secondary Non-Aastra SIP Phones and Softclients” on

page 3-31.

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Configuration

The Configuration menu displays the current system and network management settings. These settings apply to the AastraLink Pro 160 device.

From the Configuration menu, you can view and/or configure the following:

System Menu

• Specify regional settings

•Set date and time

• Configure Music on Hold

• Configure the Relay Push Button

• Specify the maximum duration of a voicemail and the maximum number of voicemail messages to store on the AastraLink Pro 160.

• Run the Auto-Tuning Wizard for the FXO lines or manually set the line dynamic range, echo cancel, RTP-to-line power, and line-to-RTP power parameters for FXO echo cancellation tuning.

Network Menu

• Specify local network parameters

• Specify local services

• Specify external services

Dial Plan Menu

• Specify dial plan settings (enable/disable phone registration, set SIP trunk mode, set FXS port 'hotline' operation, where going offhook automatically calls a preconfigured directory (or call group) number, set parked call timeout, set an administrator password, set an overhead paging PIN, and set paging and intercom parameters) for phones in your network

• Specify emergency numbers for phones in your network (not applicable to remote phones)

• Specify barred numbers (blocked numbers) for phones in your network

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Accessing the AastraLink Web UI

• Configure individual FXO lines for which incoming calls are routed. In addition to Default (which will send calls via the configured incoming call route on the auto-attendant page) and SLA, you can configure a specific target extension, a Ring Group, the Auto-Attendant, FXS phones, or the Operator. This feature also allows you to provision FXO lines regardless of the line state (i.e. even if there is no FXO line voltage) to enable for FXO loopback door entry phone use.

• Specify abbreviations to use on phones in your network

VoIP Menu

• Configure SIP trunks

• Add/delete SIP direct inward dialing (DID) numbers

• Configure AastraLink trunks

• Add, Delete, or reboot MBU 400 units in your AastraLink Pro network.

Auto-Attendant Menu

• Configure Open and Closed Greetings for the interactive voice response system (IVR) (Auto-Attendant)

• Configure a Custom Main Menu for the Auto-Attendant

• Configure a Custom Key Message for the Auto-Attendant

• Configure Language Greetings for the Auto-Attendant to use (English (default), French, Spanish)

• Schedule open and closed hours for each day of the week

• Specify open and closed hours for specific holidays

• Configure the Interactive Voice Response (IVR) system (dial by first name, dial by last name, upload custom menu, record custom greeting, specify keys to use in the IVR system menus)

Reference

For more information about the Configuration Menu, see Chapter 4, “Configuring

AastraLink Pro 160 System and Network Parameters.”

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Accessing the AastraLink Web UI

Maintenance

The Maintenance menu displays system information and provides options for maintaining the AastraLink Pro 160 device.

From the Maintenance menu, you can view and/or configure the following:

Current Status Menu

• View serial number of the AastraLink Pro 160

• View percentage of voicemail usage

• View status of lines 1 through 6

• View LAN/WAN status

• Reboot the entire AastraLink Pro 160 system (including all connected phones)

• Shutdown the entire AastraLink Pro 160 system (including al connected phones)

Call Records Menu

• V iew and sort the Call Record log

• Download the current Call Record log

• Download the entire archive of Call Record logs stored on the AastraLink Pro

160.

Backup & Restore Menu

• Backup the current AastraLink Pro 160 configuration into an “.abf” file stored on your PC to use later if required.

• Restore a previously backed up AastraLink Pro 160 configuration from an “.abf” file stored on your PC.

• Reboot the entire AastraLink Pro 160 system (including all connected phones)

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Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Update Menu

Automatic Updates

• Specify whether or not to you want the AastraLink Pro 160 to automatically check and install updates as required (options are notify only, install (reboots system when updates are found), download but don’t install).

• Specify day and time to check for updates

Manual Updates

• Allows you to manually check for updates by clicking on a “Check” link.

• Allows you to browse a server to select an update and click “Upgrade” to upgrade the AastraLink Pro.

Support Menu

• Specify whether or not to send critical error debug information to Aastra Support for troubleshooting purposes.

Reference

For more information about the Maintenance Menu, see Chapter 5, “Maintaining

the AastraLink Pro 160.”

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Aastra IP Phone Accounts

About this Chapter

Introduction

This chapter describes how you use the AastraLink Web UI to configure accounts that apply to all of the Aastra IP phones in your network. It provides instructions for managing users, creating user groups, and specifying global default softkey settings.

Note: You must be logged in as administrator to perform the tasks described in

this chapter.

Chapter 3

Configuring

Topics

This chapter covers the following topics:

Topic Page

Accessing the Users Menu page 3-3 Managing IP Phone Users page 3-4

Adding User Accounts and Phones page 3-5 Adding a User Account page 3-10 Editing a User Account page 3-15 Deleting a User Account page 3-27 Enabling/Disabling User Accounts page 3-29

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About this Chapter

Topic Page

Secondary Non-Aastra SIP Phones and Softclients page 3-31 Enabling/Disabling an Extensions Directory Privacy page 3-32 Uploading User Lists page 3-34

Configuring Groups page 3-38

Ring Groups and Paging Groups page 3-38 Adding a Group page 3-49 Editing a Group page 3-52 Deleting a Group page 3-53

Default Softkeys (Users Menu) page 3-54

Using the Default Softkeys Menu (User Phone) page 3-55 Softkey Types (User Phone) page 3-56 Adding a Default Softkey (User Phone) page 3-61 Editing a Default Softkey (User Phone) page 3-62 Deleting a Default Softkey (User Phone) page 3-62 Default Softkey Permissions (User Phone) page 3-63 Default Softkeys for Expansion Modules (Administrator or User Phone) page 3-64 Restoring Default Softkeys Back to Factory Settings page 3-65

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Accessing the Users Menu

You configure Aastra IP phone accounts from the Users menu, shown below.

Configuring Aastra IP Phone Accounts

Accessing the Users Menu

Figure 3-1. Users Menu

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Managing IP Phone Users

You manage Aastra IP phone users from the Users->User List Menu.

Click on the extension number link to edit a User’s account

From this menu, you can edit user accounts, delete users from your IP phone network, add new users and phones, upload a pre-defined User List (.csv file which contains user and phone information), and/or remotely reboot individual or multiple IP phones. On the User screen, you can also view information about the user phones (MAC address, SIP DID Number, and Firmware Version).

Note: As DECT 420d handsets do not have an associated MAC address, a virtual

MBU/Handset identifier is used instead.

The AastraLink Pro 160 is designed to allow zero-management for normal maintenance activities such as adding a new line to the system. Most customers will prefer to allow users to register and manage their own phone; however for customers who prefer a more traditional centralized management model, the option is available to add, remove and change IP phone and user accounts from the administrator Users menu.

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Adding User Accounts and Phones

You can add new Users and phones to your network by clicking the <Add Phones> button on the User List screen.

Note: Adding users manually is provided as an alternative mechanism to the more

usual method of auto-discovery and user self-registration. It is primarily used when the Administrator prefers to disable phone registration (Configuration->Dialplan->Settings->Phone Registration) and manually provision new IP phone users.

The following screen displays.

Configuring Aastra IP Phone Accounts

Managing IP Phone Users

Figure 3-2. Add Users Screen

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Managing IP Phone Users

You can set the following Aastra IP phone user account parameters:

• User Enabled

Enables or disables user accounts from obtaining service on the AastraLink Pro. Default is enabled. When a phone is disabled, it still retains the configuration for the phone in the system. Disabled accounts cannot make or receive calls, and cannot log into the Web UI. Also, the Corporate Directory lists only enabled accounts. For more information about configuring User Accounts, see “Enabling/Disabling User Accounts” on page 3-29.

• Secondary Enabled

Enables or disables secondary non-Aastra SIP phone and softclient user accounts from obtaining service on the AastraLink Pro. Default is disabled. For information on the dial plan settings for a secondary phone on the AastraLink Pro, see “Secondary Non-Aastra SIP Phones and Softclients” on

page 3-31.

• SLA Enabled

Enables or disables the ability of this phone to participate in the Shared Line Appearance (SLA) feature. If disabled, the phone is accessible via PBX “pool line” dial plan only, and SLA calls do not route to this phone. Default is enabled.

Note: SLA is not supported on the DECT 420d handsets and 6751i model phones.

For more information about SLA, see Chapter 4, “Configuring FXO Lines for

Shared Line Appearance (SLA)” on page 4-60.

• Private Extension

Enables or disables directory privacy for individual extensions. If this feature is enabled, the User’s extension does not display in the Corporate Directory and is not listed in the dial-by-name directory. For more information about Private Extensions, see “Enabling/Disabling an Extensions Directory

Privacy” on page 3-32.

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Managing IP Phone Users

• Extension

Specifies the IP phone extension for this User or Administrator. You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200. When entering an extension the default valid range is 200 through 499, or 2000 through 4999, but the exact range pertains to the 'First extension' selection made by the administrator during the initial system configuration.

• First Name

Specifies the first name of the User or Administrator.

•Last name

Specifies the last name of the User or Administrator.

•Password

Specifies the password set up for the User or Administrator.

•Email

Specifies the email address of the User or Administrator.

• Account Type

The Account Type defines the account type (Administrator or User) and associated privileges. An administrator can configure/use his own IP phone, manage other IP phones/users on the network, and manage and maintain the AastraLink Pro 160. A user can configure/use his phone only.

•Operator

Specifies if this User or Administrator is also an Operator . By default, th e first IP phone you register with the AastraLink Pro 160 (the Administrator phone) is also assigned Operator privileges. The IP phone acting in the role of Operator may be moved between users, but there must always be one phone designated as Operator.

Note: The DECT 420d handsets do not support a call-transfer softkey, and

therefore, cannot be designated as the “Operator”.

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Managing IP Phone Users

• Outgoing Line

Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of the 6 FXO ports that are located on the back of the AastraLink device.

The default is Any. Alternatively, you can specify that this phone may only use a specific outgoing line for its calls. This is useful if different FXO lines have different originating CLID, and is usually used in combination with the Configuration->Dialplan->FXO Lines feature so that incoming and outgoing calls are routed using the same FXO line.

• Phone Type

Specifies the model of this Aastra IP phone. Select the applicable phone from the list. After saving the User information page and then redisplaying the User information page to edit, this field becomes read-only.

• Phone Firmware Version (display only, not editable)

Displays the current phone’s (User or Administrator) firmware version currently installed and being used on the phone.

IP Address (display only, not editable)

Displays the current IP Address assigned to this phone (User or Administrator) used when the phone last registered to the AastraLink.

• MAC Address (not applicable when adding/editing a 420d handset)

Specifies the MAC Address assigned to this IP phone. When adding or editing a phone in the AastraLink network, you must enter the applicable MAC address of the phone in this field. Not used for 420d handsets. Re fer to the next bullet “Mobility Base Unit” for more information.

• Mobility Base Unit (applicable to the MBU 420d handsets only)

Specifies the 420d handset and MBU number for which you want to apply the current phone information. This drop-down list shows the available handsets (max 8 per MBU) for all currently provisioned MBU-400 units, and is used instead the of MAC address field for 420d phone model.

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Managing IP Phone Users

• SIP DID Number

Specifies the SIP Direct Inward Dialing (DID) number to this IP phone. A DID number is an individual telephone number assigned to this phone that allows an outside caller to dial directly from incoming SIP trunk calls to the users extension, without having to route via the Operator or IVR menu system.

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Managing IP Phone Users

Adding a User Account

Use the following procedure to add a user account and phone to your network.

AastraLink Web UI

Step Action

1Select Users->User List 2 Click <Add Phones>. The following screen displays.

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Configuring Aastra IP Phone Accounts

Managing IP Phone Users

AastraLink Web UI

Step Action

3The User Enabled field is enabled by default. If you want this User’s phone to register in the

AastraLink Pro network, leave this field enabled. If you disable this field, the phone will still retain its configuration in the system. However, the phone

does not register on the network. Disabled accounts cannot make or receive calls, and cannot log into the Web UI. Also, the Corporate Directory lists only enabled accounts.

For more information about enabling/disabling User Accounts, see “Enabling/Disabling User

Accounts” on page 3-29.

4The Secondary Enabled field is disabled by default.

If you are adding a non-Aastra phone or a softclient user account, enable this field by placing a check mark in the Secondary Enabled check box.

Skip this step if the phone you are adding is an Aastra IP Phone and keep this field disabled. For more information about adding secondary phones to your AastraLinnk Pro network, se e

“Secondary Non-Aastra SIP Phones and Softclients” on page 3-31.

5The SLA Enabled field is enabled by default.

Shared Line Appearance (SLA) is configured on a per FXO basis on the AastraLink Pro. If this field is enabled, you must enable an FXO line as SLA at the location Configuration->Dial Plan->FXO Lines. If disabled, the phone is accessible via PBX “pool line” dial plan only, and SLA calls do not route to this phone. Default is enabled. SLA key mapping (L1, L2, etc.) varies by phone model.

Note: SLA is not supported on the DECT 420d handsets and 6751i model phones. For more information about configuring SLA on the AastraLink Pro, see Chapter 4, “Configuring FXO

Lines for Shared Line Appearance (SLA)” on page 4-60.

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Step Action

6The Private Extension field is disabled by default.

This field enables or disables directory privacy for individual extensions. If this feature is enabled, the User’s extension does not display in the Corporate Directory and is not listed in the dial-by-name directory.

If you do not want the current extension to display in the Corporate Directory, place a check mark. For more information about enabling/disabling private extensions, see “Enabling/Disabling an

Extensions Directory Privacy” on page 3-32.

7 In the Extension field, enter an extension to assign to the new user.

Y ou can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200. When entering an extension the default valid range is 200 through 499, or 2000 through 4999, but the exact range pertains to the 'First extension' selection made by the administrator during the initial system

configuration 8 In the First Name field, enter the first name of the new User or Administrator. 9 In the Last Name field, enter the last name of the new User or Administrator. 10 In the Password field, enter the password to assign to this new User’s or Administrator’s phone. 11 In the Email field, enter the email address of this new User or Administrator. 12 In the Account Type field, select whether the user and user’s phone is an Administrator or User. 13 If this user is also the Operator, click on the “Operator” check box.

The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and

Operator, by default.

Note: The DECT 420d handsets do not support a call-transfer softkey, and therefore, cannot be

designated as the “Operator”.

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AastraLink Web UI

Step Action

14 If required, specify a line (line 1 - line 6) for this extension to use for all outgoing calls in the

“Outgoing Line” field. Valid values are Line 1 through Line 6. The default is Any line.

This field specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line”

refers to one of the 6 FXO ports that are located on the back of the AastraLink device. Alternatively,

you can specify that this phone may only use a specific outgoing line for its calls. This is useful if

different FXO lines have different originating CLID, and is usually used in combination with the

Configuration->Dialplan->FXO Lines feature so that incoming and outgoing calls are routed using

the same FXO line. 15 In the Phone Type field, select the phone type for this user. Valid values are:

• Aastra9143i

• Aastra9480i

• Aastra9480i CT

• Aastra6730i

• Aastra6731i

• Aastra6751i

• Aastra6753i

• Aastra6755i

• Aastra6757i

• Aastra6757i CT

• Aastra420d

Default is Aastra9143i.

Note: Before selecting the value, Aastra420d, you must add an MBU unit(s) to the AastraLink Pro

using the Web UI at the location, Configuration->VoIP->Mobility Base Units. Once an MBU is

registered, the administrator can provision extensions for individual handsets on this “Add Phone”

page, and then select the "Aastra420d" phone type. 16 (Not applicable to the 420d handse) In the MAC Address field, enter the MAC address of the phone

for this user. You can find the MAC address of the phone on a label on th e bottom of the phone.

This field specifies the MAC Address assigned to this IP phone. When adding or editing a phone in

the AastraLink network, you must enter the applicable MAC address of the phone in this field.

Note: If you select a value of “Aastra420d” in step 15, this MAC Address field is grayed-out. This

field does not apply to an MBU 420d handset.

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Step Action

17 (For MBU units only) If you selected a value of “Aastra420d” for the Phone Type in step 15, in the

Mobility Base Unit field, select the 420d handset for which you want to apply this user information.

This field specifies the 420d handset and MBU number for which you want to apply the current phone

information. This drop-down list shows the available handsets (max 8 per MBU) for all currently

provisioned MBU-400 units, and is used instead the of MAC address field for 420d phone model.

For more information about adding MBUs to your AastraLink network, see Chapter 4, “Mobility Base

Units (MBUs)” on page 4-97.

18 In the SIP DID Number field, enter the SIP DID number for this user’s phone. The DID number is the

number that an outside caller can dial to reach this phone directly without having to go through the

company’s PBX. The DID is a direct dialed number to this phone. 19 Click <Save> to save your changes.

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Editing a User Account

An administrator can edit registered phones to change the identity of the user account associated with the phone. (For example, the Administrator can edit the extension, users name, password, etc.). The following illustration shows a User account that an Administrator can edit.

Configuring Aastra IP Phone Accounts

Managing IP Phone Users

Figure 3-3. Edit Users Screen

Reference

Refer to the description of each field in the above illustration on page 3-6.

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Use the following procedure to edit a user account.

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AastraLink Web UI

Step Action

1Select Users->User List

Configuring Aastra IP Phone Accounts

Managing IP Phone Users

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Step Action

2 Click on the extension for the user account you want to edit.

The user account appears. You can edit personal information from this menu, specify the user type

(administrator or user), and view the phone model, IP address and MAC address assigned to this

phone.

Note: You can also set specific key types (depending on the User’s phone model) for the phone, and

specify which key types display for a User to select from. The administrator is not restricted by the

softkey subset defined in the “Default Softkey Permissions” and the target user account “Softkey

Permissions”. Administrators can therefore, assign specific softkeys to a user, which the user

themselves is not permitted to modify.

For more information about setting key types on the phone, see “Configuring a User’s Keys on the

Phone or Expansion Module in the User Account” on page 3-20. For more information about setting

softkey permissions on a User’s phone, see “Setting Softkey Permissions in the User Account (User

or Administrator Phone)” on page 3-25.

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AastraLink Web UI

Step Action

3 Edit the user account parameters as required (User Enabled, Secondary Enabled, SLA Enabled

Private Extension, Extension, First Name, Last Name, Password, Email).

For information on configuring these specific fields, refer to the procedure, “Adding a User Account”

on page 3-10. 4 Specify whether or not this user is an administrator in the “Account Type” field. 5 If this user is also the Operator, click on the “Operator” check box.

The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and

Operator, by default. 6 If you wish, specify a line (line 1 - line 6) for this extension to use for all outgoing calls in the

“Outgoing Line” field.

The default is Any line. 7 Modify the MAC Address if required. 8 Modify or delete the SIP DID Number if required. The DID number is the number that an outside

caller can dial to reach this phone directly without having to go through the company’s PBX. The DID

is a direct dialed number to this phone. 9 Click <Save> to save your changes.

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Configuring a User’s Keys on the Phone or Expansion Module in the User Account

An Administrator can assign key types to the the softkeys or programmable keys (dependant on the User’s phone model), and/or expansion modules keys on their IP Phone. If applicable to their phone, the softkeys, programmble keys, or expansion module tab displays when editing a User’s account.

A softkey/programmable

key tab displays

dependant on the

User’s phone model.

An expansion module tab

displays if an expansion

module is attached to the

User’s phone.

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The applicable key page displays after selecting the softkey/programmable key/ expansion module key tab. The following example shows a 6755i phone’s softkey key page.

The default keys that display are dependant on the User’s phone model. You can also change the default softkeys at the location Users->Default Softkeys. For more information about changing the default softkeys on a phone, see “Default

Softkeys (Users Menu)” on page 3-54.

The Administrator can override a phones current softkey settings and reset it to the Default Softkeys template by clicking <Reset to Defaults>.

If applicable to the User’s phone model or expansion module, a <Print Label> key displays for you to print a label to insert next to the physical key on the phone after configuring the key.

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Managing IP Phone Users

You can assign key types to the keys on the User’s phone by clicking on each key field. The following prompt displays.

This page allows you to specify a key type for the key. The key types in the list may vary depending on the User’s model phone. For more information about keys types on the User’s phone, see “Softkey Types (User Phone)” on page 3-56.

The list of key types can be customized by the Administrator if required. To customize the list of key types on the User’s phone, see “Setting Softkey

Permissions in the User Account (User or Administrator Phone)” on page 3-25.

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Configuring Aastra IP Phone Accounts

Managing IP Phone Users

Use the following procedure to add, edit, or delete a key type on a User’s phone.

Adding a Key Type

(User or Administrator Phone)

Use the following procedure to add/define a new key type for a User’s phone.

AastraLink Web UI

Step Action

1Select Users->User List-><select a user>. 2 Click on the Softkeys, Top Sof tkeys, Programmable Keys, or Expansion M odule tab. Th e tab that

displays is dependant on the User’s phone model you are editing. 3 Click on an <empty> softkey. 4Select the “Softkey Type” from the pull-down menu, then click <Save>.

Notes:

1. The key types that display in the list are dependant on the User’s phone model.

2. If you are configuring a Speeddial or BLF softkey, you must also assign a label/value to the

softkey. See “Softkey Types (User Phone)” on page 3-56 for more information.

Editing a Key Type

(User or Administrator Phone)

Use the following procedure to edit an existing key type for a User’s phone.

AastraLink Web UI

Step Action

1Select Users->User List-><select a user>. 2 Click on the Softkeys, Top Sof tkeys, Programmable Keys, or Expansion M odule tab. Th e tab that

displays is dependant on the User’s phone model you are editing. 3 Click on the softkey you want to edit.

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Step Action

4 Select a different “Softkey Type” from the pull-down menu. 5 Click <Save> to save your changes.

Notes:

1.The key types that display in the list are dependant on the User’s phone model.

2.If you are configuring a Speeddial or BLF softkey , you must also assign a label/value to the softkey.

See “Softkey Types (User Phone)” on page3-56 for more information.

Deleting a Key Type (User or Administrator Phone)

Use the following procedure to delete a key type from a User’s phone.

AastraLink Web UI

Step Action

1Select Users->User List-><select a user>. 2 Click on the Softkeys, Top Sof tkeys, Programmable Keys, or Expansion M odule tab. Th e tab that

displays is dependant on the User’s phone model you are editing. 3 Click on the softkey you want to delete. 4 In the Softkey Type field, select “empty” from the pull-down menu, and click <Save>.

The key type is removed from the User’s phone.

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Configuring Aastra IP Phone Accounts

Setting Softkey Permissions in the User Account

(User or Administrator Phone)

An Administrator can specify the key types that are available to a User or Administrator to select from when that User is configuring keys on their phone. When an Administrator specifies these softkey permissions, only the softkeys enabled on the Softkey Permission page will display on the User’s phone for the user to select from when configuring softkeys.

Use the following procedure to set softkey permissions for an Administrator or User.

AastraLink Web UI

Step Action

1Select Users->User List-><select a user>->Softkey Permissions.

Managing IP Phone Users

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AastraLink Web UI

Step Action

2 The available softkeys on an Administrator’s or User’s phone display in the Softkey Permissions

page. All softkeys are enabled by default. T o disable a softkey, click on a box to uncheck it.

Available softkeys are dependant on the Model of the Administrator’s or User’s phone.

If you disable a softkey, that softkey does not display in the Administrator’s or User’s softkey list. 3 Click <Save> to save your changes.

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Deleting a User Account

An administrator can delete a user account associated with a registered phone. When you delete a User account, all associated information is deleted from the AastraLink Pro. (For example, the extension, first name, last name, password, etc.).

Configuring Aastra IP Phone Accounts

Managing IP Phone Users

Figure 3-4. Delete Users Screen

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Use the following procedure to delete a user account.

AastraLink Web UI

Step Action

1Select Users->User List 2 Click on the extension for the user account or accounts you want to edit.

Note: You can select an individual user account or multiple user accounts.

Click here to select all user accounts

3 Click <Delete>. 4 When prompted, click <Yes> to confirm your action.

The user account(s) you deleted no longer appear in the User List. 5 Click <Save> to save your changes.

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Enabling/Disabling User Accounts

An Administrator can enable or disable user accounts from obtaining service on the AastraLink Pro. When the account is disabled, it still retains the configuration for the phone in the system. Disabled accounts cannot make or receive calls, and cannot log into the Web UI. Also, the Corporate Directory lists only enabled accounts.

Note: The currently logged in Administrator can disable User accounts and other

Administrator accounts. The logged-in Administrator cannot disable his own account nor the Operator account.

You can disable user accounts using the Web UI at the location,

Users->User List-><select an existing user or click Add Phone>->General.

Use the following procedure to enable/disable a User account.

AastraLink Web UI

Step Action

Configuring Aastra IP Phone Accounts

Managing IP Phone Users

1Select Users->User List-><select an existing user or click Add Phone>->General. 2The “User Enabled” field is enabled by default. To disable this field, click the check box to remove

the check mark from the box.

Enable user by placing a check mark in the box

Disable user by removing check mark from the box

3 Click <Save> to save your changes.

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Step Action

When you disable this field for a User, “Disabled” displays in the User List page in the “Account

Flags” column.

“Disabled” displays for the applicable User in the User List

In the above example, the User “Bob Jones”, extensio n 201 is diabled, and does not display in the

Corporate directory as shown below. The Corporate Directory is located at

My Phone->Directory->Corporate.

User Bob Jones, ext. 201 does not display in the Corporate Directory

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Configuring Aastra IP Phone Accounts

Secondary Non-Aastra SIP Phones and Softclients

The AastraLink Pro 160 supports non-Aastra SIP terminal and softclient generic accounts. These phones are not directly able to be dialed, but ring in parallel with the primary Aastra phone for which they are associated.

Outgoing calls may be placed from the generic SIP device, and calls su pport direct signaling; therefore enhanced capabilities such as video softclients may be used between each generic SIP device.

The account registration information is 61 + primary extension (e.g. 61200) and the password for registration is the users voicemail password/Web UI login.The dialplan line prefix for the secondary phone displays as "61" at the location Configuration->Dialplan->Settings as shown in the following illustration.

Managing IP Phone Users

Secondary Line Prefix

Note: Secondary phones are intended to be used in conjunction with a primary

Aastra SIP desk phone. Therefore, a secondary phone is disabled if the primary SIP phone has not recently registered to the AastraLink. Also, if any of the primary phone account information is changed, the generic account is disabled until the Aastra phone re-registers with Asterisk (this can be instantaneous or require some time if the Aastra phone requires a reboot).

To add a secondary SIP phone to the AastraLink Pro network, see “Adding User

Accounts and Phones” on page 3-5.

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Managing IP Phone Users

Enabling/Disabling an Extensions Directory Privacy

An Administrator can enable or disable individual extensions (User and Administrator extensions) from displaying in a Corporate Directory . If this feature is enabled, the User’s extension does not display in the Corporate Directory and is not listed in the dial-by-name directory. By default, the Private Extension feature is disabled.

You enable or disable private extensions at the location Users->User List-><select an existing user or click Add Phone>->General.

Use the following procedure to configure a private extension.

AastraLink Web UI

Step Action

1Select Users->User List-><select an existing user or click Add Phone>->General. 2The “Private Extension” field is disabled by default. To enable this field, click the check box to place

a check mark in the box.

Private Extension Parameter

3 Click <Save> to save your changes.

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Configuring Aastra IP Phone Accounts

Managing IP Phone Users

AastraLink Web UI

Step Action

When you enable the private extension feature for a User or Administrator, “(private)” displays in the

User List page in the “Account Type” column.

“(Private)” displays for the applicable extension in the User List

In the above example, extension 201 is enabled as “private extension” and does not display in the

Corporate directory as shown below. The Corporate Directory is located at

My Phone->Directory->Corporate.

Extension 201 does not display in the Corporate Directory

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Managing IP Phone Users

Uploading User Lists

The AastraLink Pro allows you to upload user lists from a file stored on a server. This allows you to create several users at once by uploading a .CSV file. The format of the file needs to be:

Extension, FirstName, Last Name. Password, MAC, Phone Type

Each item in the file must be separated by a comma. Each MAC address must be in colon-separated format (for example,

54:43:4F:6E:11:B3). Applicable phone types include:

• Aastra6730i • Aastra6757i CT

• Aastra6731i • Aastra9143i

• Aastra6751i • Aastra9480i

• Aastra6753i • Aastra9480i CT

• Aastra6755i • Aastra420d

• Aastra6757i

The following is an example of a .CSV file that you can upload to the AastraLink Pro 160:

200,James,Test,12345,00:08:5D:03:CF:60,Aastra9480i 201,James,MBU1,12345,02:08:7B:01:03:D5,Aastra420d

Note: The AastraLink Pro does not support secondary (non-Aastra) IP Phones as

phone types when uploading User Lists.

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Use the following procedure to upload a user list to the AastraLink Pro.

AastraLink Web UI

Step Action

1Select Users->User List.

Configuring Aastra IP Phone Accounts

Managing IP Phone Users

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Step Action

2 Click <Upload User List>. The following prompt displays.

3 Enter the name of the “.csv” file that contains the User List information, or click <Browse> to

navigate to the location where the “.csv” file is stored.

Note: The file must be in the format: Extension, First Name, Last Name, Password, MAC, Phone

Type. 4 Click <Upload File> to upload the User List information to the AastraLink Pro.

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Managing IP Phone Users

Uploading User Lists if MBU 400s Connected to the AastraLink Pro

If you have an MBU 400 connected to the AastraLink Pro, the 420d handsets are DECT devices, and therefore, do not have real MAC addresses. The AastraLink displays the MAC addresses for 420d handsets as follows:

02:08:7B:XX:YY:ZZ

where 02 - is used for the first octet to indicate that the MAC address is locally

administered*

XX - becomes the hex representation of the MBU that the handset is registered to YY - becomes the hex representation of the handset ID ZZ - is the real value (final octet of the owning MBU) *Note: A Locally Administered address is an IEEE 802.3 EUI-64 MAC which

has the second least-significant bit of the most significant byte set to 1. For this purpose, 02 is used in the MBU/420d virtual MAC address, to ensure that it never conflicts with a real Universally Administered Ethernet MAC address (i.e. another manufacturer etc). See the following illustration for more detail.

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Configuring Groups

Ring Groups and Paging Groups

The AastraLink Pro allows you to configure the following group types:

• Ring Group - All members that belong to a specific Ring Group can receive

the same incoming calls.

• Paging Group - All members that belong to a specific Paging Group can

receive the same incoming page.

AastraLink Pro supports the ability for the Administrator to choose a subset of IP phone extensions or FXS extension which operate together as a group. Groups may be associated with unique configuration for incoming call routing, and have their own voicemail and 'virtual extension' number, which is entirely separate from the extension number of the users IP phone.

Each IP phone may be a member of zero or more groups, and can overlap between multiple separate groups - for example, groups may have different membership lists, with or without any users common between two specific groups. The only provisioning restriction is that each group must have at least one IP phone as a member at all times.You can use your keypad on the phone to dial a specific group.

For Paging Groups, a single phone can be a member of up to 4 paging groups only, plus a system-wide “all active phones” group (660).

The following applies to the multiple paging group feature:

• Supports up to 9 paging groups total per AastraLink.

• Phones currently in a call have no barge-in (system-wide option)

• Intercom warning tone on/off for paging groups (system-wide option)

• Icom key can be used as a Paging key (system-wide option).

• Softkey can be used as a Paging key (per-user option)

• The Phone UI displays an Intercom/Paging screen if the phone has been configured for a Paging Group.

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Configuring Aastra IP Phone Accounts

Configuring Groups

Notes:

1. By default, incoming intercom calls are enabled for all IP phone models. If

required, an Administrator can enable outgoing intercom calls on all model phones (except 51i).

2. The Icom hard key is applicable to the 480i and 480i CT only; all other

model phones (except 51i) can be configured with an Icom softkey.

3. Remote office phones cannot receive paging calls.

• Paging group security - An optional Password allows the administrator to establish an access PIN code that users are required to enter before sending a call to a Paging group.

The default 660 all-phones have a permanently enabled password. This group is the VoIP equivalent of the Overhead Paging port, (see Chapter 4,

“Configuring Overhead Paging” on page 4-49) and shares the password

configured for that feature.

Note: If the incoming "Barge-in" setting is disabled, or the incoming

"Auto-Answer" is disabled on the phone, the page does not go to the speakerphone.

Dial Plan for Ring Groups

AastraLink Pro 160 dialplan provides access to Ring Groups using the "65" prefix.

When configuring Ring Groups using the WebUI, AastraLink automatically prepends the “65” digits to the groups’s extension, to create a virtual extension number. For example, creating a Ring Group 300 will automatically prefix 65 so that the dial plan entry becomes 65300.

For more information about dial plans and for a table of dial plan numbers, see Chapter 4, Table 4-1 “AastraLink Pro 160 Dialplan” on page 4-40).

Note: All phones, including DECT handsets (420d) and FXS phones are

supported for Ring Groups.

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Configuring Groups

Ring group call-forwarding rules

For ring groups, the AastraLink Pro call-routing provides single-level forwarding with fall-back routing.

If an incoming call route is set to a ring group, calls are first directed to the ring-group. If no member of the group answers, after the configured 'Rings before Transfer' time has elapsed, the call falls-back to the alternative route specified in the "Transfer to" parameter.

Call forwarding is not performed across multiple hops; therefore calls do not take the route specified in the destination of individual members of the facility. Similarly, calls to a ring group cannot be transferred to another ring group; only direct-dial extensions can receive call transfers from a ring group.

For example:

IF THEN

• Extension 200 is listed as a member of group 651.

• Extension 200 has call-forward set to extension 201 AND extension 200 is a member of group 651.

• Extension 200 has call-forward set to extension 201 AND neither extension is a member of group

651.

• “Transfer to” for group 651 is configured as auto-attendant.

• Incoming calls will route to group 651, and extension 200 will ring.

• The call-forward of 200 to 201 is not u sed as that is a local setting for the users phone, not the ring group.

• Direct-dial calls to 200 will call-forward to 201.

• Incoming calls to group 651 are set to route to the Auto-attendant if there is no answer from any Ring Group member.

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Configuring Groups

Dial Plan for Paging Groups

AastraLink Pro 160 dialplan provides access to Paging Groups using the "66" prefix.

When configuring Paging Groups using the WebUI, AastraLink automatically prepends the "66" digits to the groups’s extension, to create a virtual extension number. For example, creating a Paging Group 1 1 1 will automatically prefix 66 so that the dial plan entry becomes 66111.

For more information about dial plans and for a table of dial plan numbers, see Chapter 4, Table 4-1 “AastraLink Pro 160 Dialplan” on page 4-40

Note: DECT handsets (420d) and FXS phones are not supported for Paging

Groups.

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Configuring Groups

Virtual Extension Numbers (for Ring and Paging Groups)

Groups use virtual extension numbers which may have any leng th of numeric digits from 1 to 20. Although most customers may choose to use 1 or 2 digit numbers for group virtual extensions to keep their dial plan reasonable for callers, longer digit strings can be useful for 'name dialling'. To dial a Group’s virtual extension, it is necessary to dial the 65 (Ring Group) or 66 (Paging Group) before the virtual extension number.

For example, if a Ring Group’s virtual extension is 10, the group can be reached by dialling 6510 from a SIP phone, the IVR, etc. An example for a name dialling could be '65+PIZZA' with the corresponding virtual extension of 'PIZZA' being

74992. In the illustration below, a Ring Group and Paging Group were created.

Ring Group with extension 300 (65 + 300)

Paging Group with extension 111 (66 + 111)

For more information about the AastraLink Pro 160 dial plans, see Chapter 4, the section, “Configuring Dial Plan Settings” on page 4-38.

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Configuring Groups

Creating Rules for Groups (Ring and Paging Groups)

When you create a Group, you configure group-forwarding rules for the Group that determines what happens when an incoming call goes unanswered. The following table describes the parameters you can set to configure these group-forwarding rules.

Parameter Description

Name Specifies the name of the Group. V alid values are:

• Ring Group

• Paging Group

Extension Specifies the extension for the Group.

Note: For more information about assigning extension numbers, see the section, “Virtual

Extension Numbers (for Ring and Paging Groups)”

on page 42.

Password (optional) Specifies the PIN access to a Paging

Group, or the password for voicemail on a Ring Group.

Voicemail Notification (Not applicable to Paging

Groups)

Specifies whether or not an email is sent to the Ring Group to notify of a voicemail that was left by the incoming caller. Valid values are:

• Off (default)

•Email

• Email with Audio-Attachment Note: Ring groups do not have individual email addresses. When email is configured as the notification method, the message is sent to the email addresses in the "My Preferences" of all members of that ring group (if configured).

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Parameter Description

Distinctive Ring (Not applicable to Paging

Groups)

Rings Before Transfer (Not applicable to Paging

Groups)

Transfer to (Not applicable to Paging

Groups)

Specifies a distinctive ring for all of the member’s phones in the Ring Group. Valid values are:

• None (default - Tone 1)

• Pattern 1 (Tone 2)

• Pattern 2 (Tone 3)

• Pattern 3 (Tone 4)

• Pattern 4 (Tone 5) Note: Distinctive ring tones apply to SIP extensions

only. Any 420d or SIP phones in a Ring Group receive standard ring tone.

For more information about ring tone patterns, see the section, “Distinctive Ringing (Ring Groups only)” on page 3-45.

Specifies the number of rings on the Ring Group’s phones before transferring the incoming call. Valid values are 1 through 6. Default is 1.

Note: Transfer of the call is based on the setting of the “Transfer to” parameter.

Specifies where the incoming call is transferred to if there is no answer or if there is a busy signal on the Ring Group’s phones. Valid values are:

• None (default)

• Extension

•Voicemail

• Auto-Attendant Note: If you choose extension, you must specify the

extension at the “Transfer Number” parameter.

Transfer Number (Not applicable to Paging

Groups) Group Membership Specifies the members of the Ring Group or Paging

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Specifies the phone number or extension to transfer unanswered incoming calls to. Valid values are the registered phones with their extensions in your AastraLink Pro 160 network.

Group with their extensions. Only the members selected become part of the Ring Group or Paging Group you define. Default is NO MEMBERS.

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Configuring Aastra IP Phone Accounts

Configuring Groups

Distinctive Ringing (Ring Groups only)

In IP Telephony, different ringing patterns have different frequencies and cadences. Ring cadence is the ringing pattern heard by the called party, before they pick up the call. The IP phones use the following Bellcore-specified tones by default:

Ring Tone Pattern

Call Criteria Bellcore Tones

internal calls Bellcore-dr2 external calls Bellcore-dr3 calls with contact list Bellcore-dr4 calls with specific time frames Bellcore-dr5

Note: Distinctive ring tones apply to SIP extensions only. Any 420d or SIP

phones in a Ring Group receive standard ring tone.

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Configuring Groups

The following table identifies the different Bellcore ring tone patterns and cadences.

Bellcore Tone

(Standard) 1 Ringing

Bellcore-dr2 2 Ringing

Bellcore-dr3 3 Ringing

Bellcore-dr4 4 Ringing

Bellcore-dr5 5 Ringing 450 500 550

Pattern

ID Pattern Cadence

Silent

Silent Ringing

Silent

Silent Ringing

Silent

Silent Ringing

Silent

2s On 4s Off

Long

Long Long

Short

Long

Short

Long

Short

Minimum

Duration

(ms)

1800 3600

630 315

630 3475

315 145

630 2975

200 145

800 145

200 2975

Nominal

Duration

(ms)

2000 4000

800 400

800 4000

400 200

800 4000

300 200

1000 200

300 4000

Maximum

Duration

2200 4400

1025 525

1025 4400

525 525

1025 4400

525 525

1100 525

525 4400

(ms)

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Configuring Groups

Example of a Ring Group

The following illustration shows an example of a configured Ring Group.

In the illustration above, a Ring Group named “Support” is defined with three members:

Extension 200, John Smith Extension 201, Bob Jones Extension 202, Dan Whyte

The Ring Group’s “Extension” is 5200; “Voicemail Notification” is set for Email; “Distinctive Ring” is set for Pattern 3; “Ring Before Transfer” is set to 2; and “Transfer to” is set to Voicemail.

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Configuring Groups

So in the above configuration, when a call comes into the Support Ring Group at extension 5200, the phones at extension 200, 201, and 202 ring for at least 2 rings with a specific ring pattern identified for Support. If the incoming call is not answered within 2 rings, the call is transferred to voicemail so the caller can leave a message. An email notification of the voicemail is also sent to all three members email addresses (defined at the location My Phone->Preferences).

Example of a Paging Group

The following illustration shows an example of a configured Paging Group.

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In the illustration above, a Paging Group named “Marketing” is defined with two members:

Extension 201, Bob Jones Extension 202, Dan Whyte

The Paging Group’s “Extension” is 111. A password is also configured for the Paging Group. So in order for the members of the group to answer a page on their phone, they must enter the password pin number using their phone’s keypad.

Adding a Group

Use the following procedure to add a new Group.

AastraLink Web UI

Step Action

Configuring Aastra IP Phone Accounts

Configuring Groups

For Ring Groups and Paging Groups

1Select Users->Groups 2 Click <Add Group> 3 In the “Type” field, select the type of group you want to add. Groups types are:

• Ring Group

• Paging Group

4 Specify a name for the group in the “Name” field.

For example: Sales

5 Specify a group extension for the group in the “Extension” field. Valid values are from 1 to 20

alphanumeric characters. For example:

300

74992 Note: For more information about assigning extension numbers, se e the section, “Virtual Extension

Numbers (for Ring and Paging Groups)” on page 42.

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AastraLink Web UI

Step Action

6 (optional) Specify a password for the group in the “Password” field.

For Ring Groups only

7 Select the method you want to use to be notified that a voicemail has been recorded for the user

group, in the “Voicemail Notification” field. Valid values are:

• Off (default - disables voicemail notification)

•Email

• Email with Audio Attach men t Note: Since Ring Groups use virtual extensions, these extensions do not have an email address. If

the “Voicemail Notification” parameter is enabled, voicemail notifications are sent to the individual email address for each member of the Ring Group (configured at the location My Phone->Preferences).

8 Select the distinctive ring pattern you want to apply to this Ring Group, in the “Distinctive Ring”

field. Valid values are:

• None (default - Tone 1)

• Pattern 1 (Tone 2)

• Pattern 2 (Tone 3)

• Pattern 3 (Tone 4)

• Pattern 4 (Tone 5) Note: For more information about ring tone patterns, see the section, “Distinctive Ringing (Ring

Groups only)” on page 3-45.

9 Set the number of times the phone rings before being transferred in the “Rings Before Transfer”

field.

10 Specify the destination where incoming calls should be transferred in the “Transfer To” field. Valid

values are:

• None (default)

• Extension

• Voicemail

• Auto-Attendant

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Configuring Groups

AastraLink Web UI

Step Action

11 If you set the “Transfer To” field to Extension, then specify the extension to which incoming calls

should be transferred in the “Transfer Number” field. For example: 200 (John Smith).

For Ring Groups and Paging Groups

12 In the “Group Membership” field, do one of the following actions:

• To add individual users to the group, click on the user name, then click to move the user from the Available list to the Members list.

• To add multiple users to the group, press and hold the <Ctrl> key, select the users, then click

to move the user from the Available list to the Members list.

• To add all users to the group, click <Add All>.

13 Click <Save> to save your changes.

Configuring Additional Features for a Paging Group

If you’ve added a Paging Group to the AastraLink Pro, you can enable/disable t he following Paging and Intercom dial plan options via the Web UI at the location Configuration->Dial Plan->Settings:

• Allow Barge In

• Play Warning Tone

• Microphone Mute

•Auto-Answer

• Paging Mode for Icom Key For more information about setting these parameters, see Chapter 4, the section,

“Configuring Paging and Intercom Options” on page 4-50.

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Configuring Groups

Editing a Group

Use the following procedure to edit a Group that you have previously configured.

AastraLink Web UI

Step Action

1Select Users->Groups 2 Click on the extension for the Group (Ring Group or Paging Group) that you want to edit. 3 Edit the Group parameters as necessary. To add or delete user group members, do one of the

following actions:

• To add individual users to the group, click on the user name, then click to move the user from the Available list to the Members list.

• To delete individual users from the group, click o n the user name, then click to remove the user from the Members list.

• To add all users to the group, click Add All

4 Click <Save> to save your changes

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Configuring Groups

Deleting a Group

Use the following procedure to delete a Group.

AastraLink Web UI

Step Action

1Select Users->Groups 2 Click on the checkbox(s) for the group (Ring Group or Paging Group) that you want to delete. 3 Click <Delete Selected Groups> 4 When prompted, click <Yes> to confirm your action.

The group you deleted no longer appears on the group list.

Reference

For information about using the the XML Paging feature on the phone, see your

AastraLink Pro 160 Users Guide.

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Default Softkeys (Users Menu)

You configure softkey default settings from the Users->Default Softkeys menu.

“Empty” softkeys are not yet configured

Shows which model Aastra IP phone(s) you are currently configuring

Figure 3-5. Default Softkeys Menu

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Using the Default Softkeys Menu (User Phone)

Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an action takes place. For example, when you press the DND softkey, you enable Do Not Disturb on your phone.

As administrator, you have the option to change the default softkey settings for configurable softkeys for each User’s phone. (those that have been assigned a softkey type, or are empty). You can also determine which softkeys appear in the softkey list and available to the U s er. That is, you can use the AastraLink Web UI to:

• Add new softkeys

• Delete softkeys

• Edit a softkey so it performs a different function (for example, change a Park Call softkey to a Speeddial softkey).

• Customize a User’s softkey option list

Configuring Aastra IP Phone Accounts

Default Softkeys (Users Menu)

Default softkey accounts that the administrator defines are applied only to the model phone you are configuring.

The Default Softkeys menu lists all Aastra phone’s models that may be connected to your AastraLink network, and the default softkeys currently configured for each phone model. If you click on the tab for a specific phone, the menu changes to show the current softkey configuration for that model phone.

For some model phones, certain softkeys are reserved and cannot be edited. For example, on the Aastra IP Phone Model 9143i, the first four softkeys are pre-programmed as follows: Options, Directory, Save, Delete. These softkeys cannot be edited or deleted by the administrator, or by the user.

Default softkey accounts that the administrator defines are applied to any new Aastra IP phones of that particular model that you add to your network. That is, when you initially start up and register an IP phone with the AastraLink Pro 160, the default softkeys you specify from this menu are programmed automatically on the IP phone. Later, users have the option to change the default settings, add additional softkeys or delete softkeys from their own IP phones.

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Default Softkeys (Users Menu)

Note: If a user has defined a custom softkey list for an IP phone, then the custom

softkey list is maintained. Any changes made by the administrator to default softkey settings do not apply to the User’s IP phone.

Softkey Types (User Phone)

Depending on the phone model you are configuring, there are several different types of softkeys available for you to configure for the IP phones on your network. Each softkey type performs a different function.

On the AastraLink Web UI, you can configure softkeys for the administrator phone and the user phones. Softkeys are organized by type into the following categories:

• Call Settings Softkeys - used to specify how inbound/outbound calls are handled. For example, Do Not Disturb, or Call Forwarding.

• Applications Softkeys - used to access applications (Voicemail) or phone menus (the Service menu).

Call Settings

Applications

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Aastra Telecom 160 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

What Does the AastraLink Pro 160 Do?

How Do I Set Up My AastraLink Network?

Required Tasks

Optional Tasks

What Does the AastraLink Web UI Allow Me To Do?

Can I Still Use the Phone UI?

AastraLink Pro 160 Emergency Call Support

Lifeline Phone

Emergency Call Priority

Emergency Call Support Important Notes

AastraLink Pro 160 Hardware and Software

Hardware Requirements

Software Requirements

Users and Privileges

Reference Documentation

Accessing the AastraLink Web UI

Using Your Web Browser to Access the AastraLink Web UI

Using Windows Explorer to Access the AastraLink Web UI

Administrator Menu Options

My Phone

Users

User List Menu

Groups Menu

Default Softkeys Menu (User Phone)

Reference

Configuration

System Menu

Network Menu

Dial Plan Menu

VoIP Menu

Auto-Attendant Menu

Maintenance

Current Status Menu

Call Records Menu

Backup & Restore Menu

Update Menu

Support Menu

Reference

Accessing the Users Menu

Managing IP Phone Users

Adding User Accounts and Phones

Adding a User Account

Editing a User Account

Reference

Configuring a User’s Keys on the Phone or Expansion Module in the User Account

Deleting a User Account

Enabling/Disabling User Accounts

Secondary Non-Aastra SIP Phones and Softclients

Enabling/Disabling an Extensions Directory Privacy

Uploading User Lists

Uploading User Lists if MBU 400s Connected to the AastraLink Pro

Configuring Groups

Ring Groups and Paging Groups

Dial Plan for Ring Groups

Dial Plan for Paging Groups

Virtual Extension Numbers (for Ring and Paging Groups)

Creating Rules for Groups (Ring and Paging Groups)

Distinctive Ringing (Ring Groups only)

Example of a Ring Group

Example of a Paging Group

Adding a Group

Configuring Additional Features for a Paging Group

Editing a Group

Deleting a Group

Reference

Default Softkeys (Users Menu)

Using the Default Softkeys Menu (User Phone)

Softkey Types (User Phone)