Aastra Telecom 160 User Manual

AastraLink

160

Pro

AastraLink

Administrator Guide

Release 1.2

160

41-001190-02

Rev 01

*Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through The Open Group. Asterisk is a registered trademark of Digium, Inc. Linux is a registered trademark of Linus Torvalds. All other third-party trademarks (and registered trademarks) are the property of their respective owners.

© 2008 Aastra Technologies, Limited. All rights reserved. Information in this document is subject to change without notice. Aastra Technologies, Limited assumes no responsibility for any errors that may appear in this document.

AastraLink Pro 160 Administrator Guide

Preface Chapter 1

Getting Started

What Does the AastraLink Pro 160 Do? .......... ... ... ... .... ... ...............................................1-2

How Do I Set Up My AastraLink Network? .....................................................................1-5.

Required Tasks ........................................................................................................1-6.

Optional Tasks ..........................................................................................................1-6.

What Does the AastraLink Web UI Allow Me To Do? .....................................................1-7.

Can I Still Use the Phone UI? .........................................................................................1-7.

AastraLink Pro 160 Emergency Call Support .................................................................1-9.

Lifeline Phone ..........................................................................................................1-9.

Emergency Call Priority ................................ ... ... .... ... ... ... .... .....................................1-9.

Emergency Call Support Important Notes ..............................................................1-10.

AastraLink Pro 160 Hardware and Software ................................................................1-11.

Hardware Requirements ........................................................................................1-11.

Software Requirements ..........................................................................................1-13.

Users and Privileges ..............................................................................................1-13.

Reference Documentation ............................................................................................1-14.

Chapter 2 Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI ..................................................................................2-2

Using Your Web Browser to Access the AastraLink Web UI ....................................2-2.

Using Windows Explorer to Access the AastraLink Web UI ....................................2-4.

Administrator Menu Options .....................................................................................2-6.

My Phone ...............................................................................................................2-11.

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Users .................................. ................................ ................................. ...................2-12

User List Menu ............................ .... ... ... ... ... .... .......................................... ... ...2-12

Groups Menu ...................................................................................................2-12

Default Softkeys Menu (User Phone) ..............................................................2-12

Reference ........................................................................................................ 2-13

Configuration ................................... .................................... ................................... 2-14

System Menu ............... .............................................................................. ... ...2-14

Network Menu .................................................................................................2-14

Dial Plan Menu ................................................................................................2-14

VoIP Menu .......................................................................................................2-15

Auto-Attendant Menu .......................................................................................2-15

Maintenance .................................... ....... ...... ...... ....... ...... ....... ...... ....... ...... ....... ...... 2-16

Current Status Menu ........................................... ... ... .......................................2-16

Call Records Menu ..........................................................................................2-16

Backup & Restore Menu .................. ... ... ... .......................................................2-16

Update Menu ...................................................................................................2-17

Support Menu .................................................. ... ... ..........................................2-17

Reference ........................................................................................................ 2-17

Chapter 3 Configuring Aastra IP Phone Accounts

Accessing the Users Menu .............................................................................................3-3

Managing IP Phone Users ..............................................................................................3-4.

Adding User Accounts and Phones .......... ... ... ... .............................................. ... ... ..3-5.

Adding a User Account ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ..........................................3-10.

Editing a User Account ...........................................................................................3-15.

Reference ........................................................................................................ 3-15

Configuring a User’s Keys on the Phone or Expansion Module

in the User Account .................. ... ....................................................................3-20

Setting Softkey Permissions in the User Account

(User or Administrator Phone) .........................................................................3-25

Deleting a User Account ........................................................................................3-27

Enabling/Disabling User Accounts ...................................... ...................................3-29.

Secondary Non-Aastra SIP Phones and Softclients ..............................................3-31.

Enabling/Disabling an Extensions Directory Privacy ..............................................3-32.

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Uploading User Lists ..............................................................................................3-34

Uploading User Lists if MBU 400s Connected to the AastraLink Pro ..............3-37

Configuring Groups ......................................................................................................3-38

Ring Groups and Paging Groups ...........................................................................3-38.

Dial Plan for Ring Groups ................................................................................3-39

Dial Plan for Paging Groups ............................................................................3-41

Virtual Extension Numbers (for Ring and Paging Groups) ..............................3-42

Creating Rules for Groups (Ring and Paging Groups) ....................................3-43

Distinctive Ringing (Ring Groups only) ............................................................3-45

Example of a Ring Group ................................................................................3-47

Example of a Paging Group ............................................................................3-48

Adding a Group .................. .......................................... ... .... ... ... ... ..........................3-49

Configuring Additional Features for a Paging Group .......................................3-51

Editing a Group ......................................................................................................3-52

Deleting a Group ....................................................................................................3-53.

Reference ........................................................................................................ 3-53

Default Softkeys (Users Menu) .....................................................................................3-54

Using the Default Softkeys Menu (User Phone) ....................................................3-55.

Softkey Types (User Phone) ..................................................................................3-56.

Call Settings Softkeys (User Phone) ...............................................................3-57

Application Softkeys (User Phone) ..................................................................3-60

Adding a Default Softkey (User Phone) .................................... ... .... ... ... ... ... .... ... ...3-61

Editing a Default Softkey (User Phone) .................................................................3-62.

Deleting a Default Softkey (User Phone) ...............................................................3-62.

Default Softkey Permissions (User Phone) ............................................................3-63.

Default Softkeys for Expansion Modules (Administrator or User Phone) ...............3-64.

Restoring Default Softkeys Back to Factory Settings .............................................3-65.

Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters

Accessing the Configuration Menu .................................................................................4-3

Configuring System Settings ..........................................................................................4-4.

Specifying Regional Settings .......................................... .... ... ... ... .... ........................4-6.

Specifying the Date and Time ......................................... .......................................4-10.

Configuring the Music On Hold Option ...................................................................4-11.

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Configuring Push Button Trigger Input or Relay Output ................... ... ... ... ... ..........4-12

Configuring Visual Voicemail Settings ....................................................................4-15.

Configuring FXO Tuning Settings ..........................................................................4-17.

Configuring Network Settings .......................................................................................4-21.

Editing Local Network Settings ..............................................................................4-22.

Editing Local Service Settings ................................................................................4-26.

Configuring Remote Office Support .................................................................4-31

Editing External Services Settings ............................... ... .... ... ... ... .... ... ... ... ... .... ... ...4-34

Send Test Email ...............................................................................................4-37

Configuring Dial Plan Settings ......................................................................................4-38

Local Dial Plan .......................................................................................................4-40.

Star Codes .............................................................................................................4-41.

Specifying Dial Plan Settings ............................. .... ... ... ... .... ... ... .............................4-41.

Configuring a Dial Plan for Auto-Fax ......................................................................4-45.

Overview ................................... ....................... ...................... ....................... ... 4-45

FAX Indication Tones .......................................................................................4-45

FAX Call Re-routing .........................................................................................4-45

FXO Incoming Call Routing .............................................................................4-46

Configuring FXO Lines for Manually Forwarding Auto-Fax .............................4-47

Configuring Overhead Paging ................................................................................4-49

Configuring Paging and Intercom Options .............................................................4-50.

Dial Plan for Meet-Me Conference Bridges ............................................................4-53.

Host Capacity Limitations ................................................................................4-54

Configuring an Emergency Dial Plan .....................................................................4-54

Configuring Barred Numbers .................................................................................4-55.

Adding a Barred Number ............................. .... ... ... ... .... ... ... .............................4-56

Deleting a Barred Number ...............................................................................4-56

Configuring FXO Lines ...........................................................................................4-57

Configuring FXO Lines for Incoming Calls ......................................................4-58

Configuring FXO Lines for Shared Line Appearance (SLA) ...................................4-60

About Shared Line Appearances .....................................................................4-60

SLA and the AastraLink Pro ............................................................................4-61

SLA Key Mapping ............................................................................................4-62

Using AastraLink SLA from the SIP Phones ...................................................4-63

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Configuring SLA on the AastraLink .................................................................4-63

Enabling/Disabling Individual SLA Memberships ............................................4-64

SLA Configuration Changes ............................................................................4-65

Configuring Abbreviations ......................................................................................4-67

Examples of Abbreviated Number Configurations ...........................................4-68

Configuring Abbreviated Numbers ..................................................................4-71

Editing Abbreviated Numbers ..........................................................................4-72

Deleting Abbreviated Numbers ........................................................................4-73

Configuring VoIP Settings .............................................................................................4-74

SIP Trunking ... ... ... .......................................... ... .......................................... .... ......4-76.

Incoming SIP trunk calls ..................................................................................4-77

Outgoing SIP trunk calls ..................................................................................4-77

Adding a SIP Trunk ................................................ ..........................................4-80

Deleting a SIP Trunk ........................................................................................4-83

Single and Multiple SIP Trunks ........................................................................4-84

SIP Direct Inward Dialing (DID) ..............................................................................4-86

Adding a SIP DID ............................ ... ... ... ... .... .......................................... ... ...4-87

Deleting a SIP DID ..........................................................................................4-87

AastraLink Trunking ...............................................................................................4-89

Configuration Parameters ......................... ....................... ...................... ..........4-90

Configuration Guidelines .................................................................................4-91

AastraLink Trunking Example ..........................................................................4-91

Mobility Base Units (MBUs) ......................................... ... .......................................4-97

MBU Configuration Download from the AastraLink ................................... ... ...4-99

Handset Registrations .....................................................................................4-99

Adding an MBU ............................... ... ... ... ... .... ... ... ........................................4-100

Rebooting an MBU ........................................................................................4-110

Configuring Auto-Attendant ........................................................................................4-112

How Auto-Attendant Works ..................................................................................4-113.

Settings for the Auto-Attendant .......... .... ... ... ... ... .... ... ... ... .... ... ... ...........................4-115.

Configuring Settings for the Auto-Attendant ..................................................4-116

Custom Interactive Voice Response (IVR) ...........................................................4-121

Custom IVR Configuration .............................................................................4-122

Configuring a Custom IVR .............................................................................4-123

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Schedule for the Auto-Attendant ..........................................................................4-126

Holidays for the Auto-Attendant ...........................................................................4-130.

Adding a Holiday to the Auto-Attendant ............................. ... .... ... ... ... ... .... ... .4-132

Deleting a Holiday from the Auto-Attendant ..................................................4-132

Custom Recordings ..............................................................................................4-134

Chapter 5 Maintaining the AastraLink Pro 160

Accessing the Maintenance Menu ..................................................................................5-3

Viewing the Current System Status ................................................................................5-4.

Managing Call Detail Records (CDR reports) ........... .... ... ... ... .... ... ... ...............................5-5 .

About the Call Records Menu ..................................................................................5-5.

Sorting CDR Columns ..............................................................................................5-7.

Viewing Call Detail Records .....................................................................................5-9.

Downloading CDR Reports ......................................................................................5-9.

Performing AastraLink Backup and Restore Tasks ......................................................5-10.

Backup and Restore Guidelines .............................................................................5-11.

Backing Up AastraLink System Software ...............................................................5-12.

Restoring the AastraLink Configuration Database and Voicemail ..........................5-14.

Updating AastraLink System Software ............................................... .... ... ... ... ... .... ......5-15.

Automatic Updates ....... ... ... ....................................................................................5-17.

Manual Updates .....................................................................................................5-18.

Support Information ......................................................................................................5-21.

Send Email to Aastra Support with Debug Reports ...............................................5-21.

General Support ....... .... ... ... ... .......................................... .... ... ... ... .... ... ... ... ... .... ......5-24.

Chapter 6 AastraLink FAQs

How Does Network Addressing Work? ..........................................................................6-3

How Does IP Phone Auto-Configuration Work? .............................................................6-3.

What is the Difference Between the Administrator Phone and User Phones? ...............6-4.

Do I Ever Need to Re-Register IP Phones? ...................................................................6-4.

Can I Access My IP Phone Network From a Remote Office? ........................................6-4.

How Do I Assign An IP Phone To A Different User? ......................................................6-5.

What Are Softkeys and How Do They Work? .................................................................6-5.

What are Expansion Modules? ................................................................................6-7.

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How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? .........................6-9

Why Do My IP Phone Screens Look Different? ............................................................6-10.

Why Does The Web UI Occasionally Time-out? ..........................................................6-10.

How Do I Maximize System Performance? ..................................................................6-10.

Does This Guide Describe How To Operate My IP Phone? .........................................6-11.

How Does Auto-Fax Work on the AastraLink Pro 160? ...............................................6-11.

Does the AastraLink Pro Support Routing to a FAX over IP (FOIP) Device? ...............6-11.

Can I Add More PSTN Gateways to Add More Than Six FXO ports? ..........................6-12.

Can I Link Multiple AastraLink Pros Using AastraLink Trunks for

Making Toll-Free Calls? ................................................................................................6-12

Can I Create Custom Dial Plans on the AastraLink Pro? .............................................6-12.

Does My AastraLink Pro Support non-Aastra SIP Phones? ............ ... .... ... ... ... ... .... ... ...6-12.

How Many Extensions Can the AastraLink Pro Host When SIP Trunking is Used? ....6-12.

If Custom “On Hold” Music is Enabled, Does it Play for Both Parked Calls

and On-Hold Calls? ......................................................................................................6-13

Does the AastraLink Pro Support Shared Line Appearance (SLA)? ............................6-13.

How Do I Reduce the Initial Echo that Occurs at the Beginning of Each Call? ............6-14.

Can a Call Group Send a Voicemail to an Email Address? ..........................................6-14.

Does the AastraLink Pro Support Analog Telephone Adapters (ATAs)

for Adding More FXS Ports? .........................................................................................6-14

How do I Register a Generic SIP Device as a Secondary SIP Phone? .......................6-15.

Chapter 7 Troubleshooting Solutions

Monitoring the AastraLink Status LED ................... ... .......................................... .... ... ... ..7-3

Rebooting the AastraLink ...............................................................................................7-5.

Rebooting Using the Web UI ....................................................................................7-5.

Rebooting Using the Reset Switch (Hard Reboot) ...................................................7-6.

Restoring AastraLink Factory Default Settings ...............................................................7-7.

What Happens if I Restore Factory Default Settings? ..............................................7-7.

Using the Reset Switch to Restore Factory Default Settings ...................................7-7.

What To Do After Restoring Factory Default Settings ..............................................7-8.

Reinstalling System Software Using Recovery Mode ............................................. ... ...7-11.

Automatic Recovery Mode .............. ... .... ... ... .......................................... ... ... .... ... ...7-12.

Manual Recovery Mode .........................................................................................7-13.

Using The AastraLink Recovery Mode UI ..............................................................7-14.

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Obtaining the IP Address of Your AastraLink Pro 160 .....................................7-14

Reprogramming the CompactFlash Card ........................................................7-17

Reprogramming the Onboard Flash ................................................................7-22

Uploading the .abf File to the CompactFlash ............................. ... ... ... ... .... ......7-25

Repairing the File System, Bad Block, and or Database ................................. 7-26

Advanced Recovery Mode Tasks (Netconsole) ..................................... ..........7-29

Using AastraLink System and Phone Log Files ...........................................................7-31

Appendix A Remote Office Configuration of the IP Phone (Phone-Side)

Preparing To Deploy Remote User Phones ...................................................................A-2

Registering IP Phones At the Central Site ..................................................................... A-4.

Connecting To The IP Phone Network From a Remote Office ...................................... A-7.

Configuring Port Information .................................................................................A-10.

Reinstalling Aastra IP Phones at the Central Site ........ ... ... ... .... ... ... ... .... ... ... ... ... .... ... .. A-13.

Appendix B Remote Office Configuration of the AastraLink Pro 160 (S erver-Side)

Remote Office Configuration of the

AastraLink Pro 160 ........................................................................................................ A-2

Description .............................................................................................................. A-2.

Network Diagram for Remote Phone Setup .............................. ... .... ....................... A-2.

Configuring the AastraLink Pro 160 for Remote Office Setup ................................. A-4.

1. UPnP Configuration ...................................................................................... A-4

2. Phone Configuration ..................................................................................... A-7

3. Remote Phone Installation ........................................................................... A-7

AastraLink Pro 160 Manual Remote Office Configuration Example ..................... A-10

Index

Warranty Regulatory information

Software licensing and copyright

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About This Guide

Introduction

This guide provides information about the AastraLink Pro 160, and is intended for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit.

The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Private Branch Exchange (PBX) software. You can use the AastraLink Pro 160 in small to medium Business, and Enterprise environments.

Preface

What Does the AastraLink Pro 160 Do?

The AastraLink Pro 160 provides full PBX functionality, including:

• Local SIP extensions, remote SIP users, SIP trunking

• Flexible voicemail with visual voicemail menus

• Operator console

• Custom announcements — Auto-attendant (AA) with day/night/holiday scheduling with

customizable Open and Closed Greetings, Main Menu prompts, Key Announcements, and Language Greetings (English, French, Spanish).

• Interactive Voice Response (IVR) with directory number and name dialing, and ability to disable the dial-by-name feature

• Shared Line Appearance (SLA) support that can be used with Redial, speeddial, 3-way conference, and call transfer.

• 3-way conference calling phone feature

• Meet-me conference bridge feature

• Busy lamp field monitoring (BLF)

• Flexible call forwarding (CFB, CFNA, CFA)

• Find-me, Follow-me (FMFM)

• Call Park (displays number on phone’s LCD as well as announcing number)

• Ring Groups and Paging Groups - Ring Groups have overflow feature and group member email notifications of new group voicemails.

• Remote call pickup

• Barred numbers

• Abbreviated Numbers and Shortcut Dialing

• Custom speed-dial

• User-configurable ring tones and Administrator-configurable distinctive ring

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Getting Started

What Does the AastraLink Pro 160 Do?

• Up to 6 Foreign Exchange Office (FXO) ports for connection to analogue public telephone lines (PSTN). Each FXO is equipped with on-hook CallerID detection and full G.168 echo cancellation. Also provides far-end FXO disconnect supervision.

• Auto-Fax using Auto-Attendant or manually using call forwarding on FXO lines (up to 6)

• Universal Plug-and-Play (UPnP) integration for easy setup of gateway/router and local network discovery from Microsoft Windows PCs.

Additional AastraLink Pro 160 features/functionality includes:

• Generates call detail records (CDRs) for external billing applications.

• Stores calling line ID (CLID) and calling name ID (CNID) in the missed calls and callers list.

• Network multiple AastraLink Pro 160 platforms across a LAN/WAN (identified by an IP address, public Internet name, or domain name service (DNS)).

• Local dialing plan and ability to define user dialing restrictions.

• Provides multiple simultaneous SIP trunk support for incoming SIP trunks.

• Offers “music on hold” feature that supports playing analog from an external input source, or digital from an uploaded .wav file.

• Overhead paging port for connection to an amplifier.

• Administrator can customize softkey list available on User’s or Administrator’s phones.

• Administrator can disable a User’s phone from appearing on the AastraLink Pro network without deleting or changing the configuration of that phone.

• Administrator can prevent an Administrator’s or User’s phone from appearing in the Corporate Directory.

• Dedicated Foreign Exchange Station (FXS) port for connection to a FAX machine.

• Dedicated FXS port for connection to an emergency analog phone in case of power failure.

• Input/output (I/O) port for relay output (activated by dialing an internal directory number (DIRN)).

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AastraLink Pro 160 Administrator Guide

What Does the AastraLink Pro 160 Do?

• Input connection that can trigger an event notification on the AastraLink Pro

160. A triggered event can be sent as an email, Extensible Markup Lang uage (XML) message sent to the phone UI, or as a recorded prompt for voice notification.

• System-wide SIP paging to all registered phones

• Easy configuration using an administrator Web interface (Web UI).

• Easy addition of multiple phones from a pre-defined User list (.csv file) via a bulk-update mechanism

• Support of inbound Direct Inward Dialing (DID) for SIP trunks (allows bypass of IVR menus)

• Email notification to Administrator when a remote user attempts access to the AastraLink Pro 160.

• Administrator can backup/restore the AastraLink Pro 160 platform using a Backup file (.abf file).

• Administrator can reboot multiple phones via the Web UI.

• Display of AastraLink Pro 160 status from Web UI during boot/reboot.

• Administrator can email AastraLink status and system config/debug information to Aastra Support.

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How Do I Set Up My AastraLink Network?

This section describes what you need to do to set up your AastraLink network. It describes required tasks, as well as optional tasks.

The figure below shows a typical AastraLink Pro 160 network. An AastraLink network is comprised of an AastraLink Pro 160, and the Aastra IP phones that are registered with it.

SIP Service

Getting Started

Small Home Office

Router

Public Telephone Network

AastraLink Pro 160

Provider

Internet

CFCF

AastraLink Pro 160

CFCF

Router

Office 2

Router

LAN

Office 1

Figure 1-1. Sample AastraLink Pro 160 Network

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AastraLink Pro 160 Administrator Guide

How Do I Set Up My AastraLink Network?

Required Tasks

Setting up your AastraLink network is a three-step process as described below. Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on your network are fully operational, handling calls and processing data.

Step Action Refer To

1 Connect the AastraLink Pro 160 to your network (Administrator

task.)

2 Install and register an administrator IP phone with the AastraLink

Pro 160 device. (Administrator task.)

• The first phone you register on a newly installed AastraLink Pro 160 is automatically configured as the Administrator phone, and is assigned as the Operator.

3 As administrator, you can configure and manage the phones and

the AastraLink Pro 160 device on your network (including reassigning User/Admin/Operator privileges).

4 Install and register user IP phones with the AastraLink Pro 160

device. (Administrator or User task.)

• Enter the name/password for the user during IP phone initialization.

• The AastraLInk automatically assigns the next free extension to the new phone.

Optional Tasks

To customize your AastraLink network use the instructions described in this AastraLink Pro 160 Administrator Guide to:

• (Administrator’s Phone) Configure call settings and view/delete call lists, view/delete voicemails, define additional softkeys, add directory contacts, modify user accounts, configure voicemail, or change your Administrator password.

• (User Phones) View/add User phones, reboot User phones, upload pre-specified User list (from .csv file), specify user groups, define additional softkeys on User phones in your network.

• View and configure AastraLink system settings, network settings, dial plan settings, VoIP settings, and/or Auto-Attendant settings.

Quick Start Administrator’s Guide

See “Users and Privileges” on

page 1-13

QuickStart User’s Guide

• Perform maintenance, backup, and upgrade procedures.

• Register remote user phones.

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Getting Started

What Does the AastraLink Web UI Allow Me To Do?

As administrator, you can use the AastraLink Pro 160 Web UI to:

• Configure and manage your own phone (make calls, handle calls, and enable features).

• Configure and manage the IP phones on the AastraLink network (define user accounts, configure default softkeys, manage phone directories, etc.).

• Configure, manage, and maintain the AastraLink Pro 160 device.

As an IP phone user, you can use the AastraLink Pro 160 Web UI to:

• Manage and configure your phone only.

Can I Still Use the Phone UI?

All administrative functions are done using the AastraLink Pro 160 Web UI. However, IP phone users can use either the Web UI, or the Aastra IP phone UI, to operate and configure their IP phones.

The following table shows the options available using the AastraLink Pro 160 Web UI and the Aastra IP phone UI.

Phone Option

Dial a number  Manage your recent calls  Manage and use your phone directory  Configure and customize Administrator phone

softkeys

Access From Web UI



Access from Phone UI

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Can I Still Use the Phone UI?

Phone Option

Enable phone features

• Do Not Disturb

• Call Forwarding

• Find Me, Follow Me Edit your Administrator preferences

• Contact Information

• Voicemail Preference

• Change Password Set phone preferences

• Contrast Level

• Set Audio (not available for 51i) View phone IP Address.  View AastraLink IP Address  View phone firmware version  Set phone to factory default settings  Restart phone  Lock your phone  Configure User accounts:

• User preferences

• Ring groups

• Paging groups

• Default softkeys

• Default softkey permissions Configure advanced phone features such as

SLA, Directory Privacy, and Secondary Lines Disable a User’s or Administrator’s phone from

displaying in the Corporate Directory Configure AastraLink network and system

parameters Configure Dial plan Settings  Configure VoIP settings  Configure Auto-attendant  Perform AastraLink system upgrade, backups,

and maintenance tasks

Access From Web UI

  

    



Access from Phone UI

  

 

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AastraLink Pro 160 Emergency Call Support

Because IP phones and data networks require power to operate, they do not provide the fail-safe emergency calling capability of a traditional analogue phone. The AastraLink Pro 160 supports emergency calling in two ways:

• Lifeline Phone

• Emergency Call Priority

These features are described in detail in the next sections.

Lifeline Phone

The FXO Line 1 and FXS Phone B ports are labelled ⎯♥⎯ on the rear of the AastraLink unit. These ports provide capability for calling emergency services (also known as E911 in North America). In the event of power failure, the AastraLink Pro 160 hardware connects these two ports directly together, so that you can make an emergency call on FXO Line 1 using an analogue phone connected to the FXS Phone B port.

Getting Started

To ensure emergency call routing is available, we recommended that:

• You connect a traditional analogue phone to FXS B at all times, labelled as the E911 Lifeline emergency phone.

• When connecting telephone lines, connect the LifeLine FXO port first.

Emergency Call Priority

When the AastraLink Pro 160 is active, and an emergency call (by default, 911 or 9911 in North America) is made from an IP phone, it is preferentially routed to any available FXO line. If all FXO lines are in use, AastraLink Pro overrides any existing non-emergency call in progress on the Lifeline FXO and routes the emergency call in its place. Emergency Call Priority Override may take up to 15 seconds for the existing call to be cleared; an announcement plays during the override operation.

You can use the Web UI to provision emergency call numbers.

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AastraLink Pro 160 Administrator Guide

AastraLink Pro 160 Emergency Call Support

Emergency Call Support Important Notes

Note: The AastraLink Pro 160 guarantees only one emergency call at a time. If

multiple emergency calls are attempted, callers may receive a message stating that all circuits are busy. A call placed from a phone connected to FXS B receives the highest priority; it will not be terminated, even by another 911 call. If a 911 call is made, and the only available FXO line is already in use by a phone connected to FXS B, then the AastraLink will attempt to place the 911 call using SIP trunking.

Warning: On remote phones connected to the AastraLink Pro 160, the following

emergency related message displays: “E911 calls are not available from this phone.” Remote IP phone users should not make

emergency calls using the AastraLink Pro 160, because the location information will be incorrect. E911 regulations in the United States require street address location information be transmitted to the Public Safety Answering Point (PSAP). This information is provided by the telco, using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port (FXO Line 1).

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AastraLink Pro 160 Hardware and Software

Hardware Requirements

Hardware Minimum requirements

AastraLink Pro 160 Includes:

• One AastraLink Pro 160 unit.

• One 12V AC power adapter and cable.

• One RJ45 Ethernet cable.

• Six RJ11 phone cables.

• One 512 MB CompactFlash memory card.

• One set of rack mounting brackets with four Phillips head screws.

• One wall mounting template, 3 plastic wall anchors, and 3 Phillips panhead screws.

• One Quick Start Administrator’s guide.

Additional Equipment required (but not included)

At least one Aastra IP Phone. The Aastra IP phones and expansion modules supported in this release include these models:

• 9143i

• 9480i, 9480i CT

• 6730i

• 6731i

• 6751i

• 6753i

• 6755i

• 6757i, 6757i CT

• MBU and DECT 420d Handsets

• 536M, 560M

Getting Started

Note: IP Phone Model 6753i supports the 536M expansion module. IP phone

Models 6755i, 6757i, and 6757i CT support the 536M and the 560M expansion modules. Daisy-chained expansion mod ules are not recognized by the AastraLink Pro 160. The AastraLink Pro 160 supports a maximum of one expansion module per phone.

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AastraLink Pro 160 Administrator Guide

(Steady Green = booting. Flashing Red/Green = updating firmware Flashing Green = system ready for use)

Compact Flash Slot

12VDC 1.25A

LINE

AastraLink Pro 160 Hardware and Software

Front of AastraLink Pro 160

Front Panel

Power/Status LED

Note: See “Monitoring the AastraLink Status LED” on page 7-3 for additional

LED descriptions.

Back of AastraLink Pro 160

ompact Flash

(ships installed in drive)

Back Panel

FAX

TM8DC

WAN

LAN

12V Power Adapter

RJ45 Ethernet Cable to full-duplex switch

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FXS-A (default for in/out FAX)

FXS-B Lifeline to Phone

(optional out FAX)

FXO Cables

Software Requirements

The following table provides the minimum software you need to use the AastraLink Pro 160 Web-based graphical user interface (Web UI).

Software Minimum requirements

Web browser A Web browser capable of Javascript, specifically

DHCP server (optional)*

*If DHCP is not available, ZeroConf is used instead. Static IP may also be provisioned after initial configuration is completed.

FTP, TFTP or HTTP server. Required only if recovery mode is used

Getting Started

AastraLink Pro 160 Hardware and Software

Internet Explorer 6 and 7, Firefox 1.5 and 2, Opera 9, and Safari 2 and 3

DHCP server providing one IP address (for example, 192.168.0.1/24)

Users and Privileges

The AastraLink Pro 160 supports two types of users: administrators and registered users, as follows:

• Administrators have access privileges to all AastraLink Pro 160 management features and functions. Administrators can manage and configure their phones, user phones, and manage and maintain the AastraLink Pro 160 device.

• Registered users can manage and configure their phones only.

You can also specify a person from either group (administrator or user) as “Operator.” The Operator has access to operator specific keys and the office voice mailbox. The administrator is also the designated Operator, by default.

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AastraLink Pro 160 Administrator Guide

Reference Documentation

For additional information about installing the AastraLink Pro 160, and installing and operating the Aastra IP phones in your network, see the following guides:

• AastraLink Pro 160 Quick Start Adminstrator’s Guide

• AastraLink Pro 160 Quick Start User’s Guide

• AastraLink Pro 160 IP Phone User’s Guide

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Chapter 2

Using the AastraLink Pro 160 Web UI

About this Chapter

Introduction

This chapter describes how to use to the AastraLink Web UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network.

Topics

This chapter covers the following topics:

Topic Page

Accessing the AastraLink Web UI page 2-2

Using Your Web Browser to Access the AastraLink Web UI page 2-2 Using Windows Explorer to Access the AastraLink Web UI page 2-4 Administrator Menu Options page 2-6

My Phone page 2-11 Users page 2-12 Configuration page 2-14 Maintenance page 2-16

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AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

This section describes how to use your web browser to access the AastraLink Pro 160 Web UI. You can login as an administrator, or as a user, as follows:

• Administrators have access privileges to all AastraLink Pro 160 management features and functions.

• Users can manage and configure their phones only.

There are two ways you can access the AastraLink Web UI:

• Enter the IP address of the AastraLink Pro 160 directly into the address field of your web browser, or

• Use Universal Plug-and-Play (UPnP) and Windows Explorer to locate the AastraLink Pro 160 on your network.

Using Your Web Browser to Access the AastraLink Web UI

The following procedure describes how to access the AastraLink Web UI.

Step Action

1 Open your web browser and enter the IP Address or DNS hostname of the AastraLink Pro 160 in the

address field. For example: http://10.20.50.135 Note: If you do not know the IP Address of the AastraLink, you can access it using an IP phone

connected to the device. For instructions, see How Do I Obtain the IP Address Assigned to the

AastraLink Pro 160? on page 6-9 of this guide.

The AastraLink Web UI Login Menu appears (Figure 2-1).

2 Enter your phone extension, and password, and click

The AastraLink Main Menu appears (Figure 2-3). Note: To log out, click <logout>, located in the upper right corner of the main menu.

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Current status of AastraLink Pro 160

Figure 2-1. AastraLink Web UI Login Menu

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

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AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Using Windows Explorer to Access the AastraLink Web UI

The following procedure describes how to use Windows Explorer to access the AastraLink Web UI.

Note: Prior to using this method to discover the AastraLink on your network, the

Windows UPnP networking component must be installed on your computer.

Step Action

1 Click on the Start menu, then click on My Network Places.

Providing that your computer is UPnP enabled, then the AastraLink Pro 160 device icon appears in the My Network Places window. The IP Address assigned to the AastraLink device is listed.

If there are multiple AastraLinks in your network, right-click the UPnP device icon and select Properties. A dialogue box appears that shows the IP address, serial number and hostname (model) of the selected device (Figure 2-2).

2 To access the AastraLink Web UI, double-click on the AastraLink device icon.

A web browser launches and the AastraLink log in menu appears (Figure 2-1).

3 Enter your phone extension, and password, and click

The AastraLink Main Menu appears (Figure 2-3). Note: To log out of the AastraLink Web UI, click <logout>, located in the upper right corner of the

main menu.

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+ 330 hidden pages

Aastra Telecom 160 User Manual

Contents

What Does the AastraLink Pro 160 Do?

How Do I Set Up My AastraLink Network?

Required Tasks

Optional Tasks

What Does the AastraLink Web UI Allow Me To Do?

Can I Still Use the Phone UI?

AastraLink Pro 160 Emergency Call Support

Lifeline Phone

Emergency Call Priority

Emergency Call Support Important Notes

AastraLink Pro 160 Hardware and Software

Hardware Requirements

Software Requirements

Users and Privileges

Reference Documentation

Accessing the AastraLink Web UI

Using Your Web Browser to Access the AastraLink Web UI

Using Windows Explorer to Access the AastraLink Web UI