3Com 900-0234-01 User Manual

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VCXTM Administration Guide

V7210 IP Call Processor V7220 Accounting Suite 3Com Telephones and Attendant Console VCX Call Records Utility VCX Complementary Attendant

VCX™ V7000 IP Telephony Solution System Release 5.2

Part Number 900-0234-01 Rev AA Published Decembver 2004

http://www.3com.com/

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3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2002, 2003, and 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

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CONTENTS

ABOUT THIS GUIDE

Related Documentation 17 Your Comments 18

1 CONFIGURING THE AUTHENTICATION SERVER

Direct Phone to Gateway Dialing 19 Accessing the Authentication Server Interface 19 Configuring End Users 21

Adding End Users 21 Viewing All End Users 23 Searching for End Users 24 Editing End User Profiles 25 Cloning End Users 25 Deleting End Users 26

Configuring User Phones 27

Adding Phones 27 Deleting Phones from a User 31 Adding Phone Features 32 Editing Phone Features 35 Deleting Phone Features 37 Adding Phone Restrictions 37 Adding Anonymous Call Restrictions 39 Deleting Phone Restrictions 40 Adding Phone Registrations 40 Viewing Phone Registrations 42 Viewing Call History 43 Viewing Phone Ring Tones 45

Adding or Editing Ring Tones of Specific Phones 47 Viewing the LCD Directory 47 Configuring Media Access Control 49

Adding a MAC Address 49

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Editing a MAC Address 50 Deleting a MAC Address 50

Configuring an Attendant Console 51

Supported Attendant Console Feature Buttons 51 Adding an Attendant Console 51 Editing Feature Mapping Buttons on an Attendant Console 53 Editing Extensions on an Attendant Console 54 Editing Attendant Console Basic Information 54 Deleting an Attendant Console 55

Attendant Console Busy Lamp Flash Descriptions 55 Configuring Patterns 55 Configuring URI Translation Patterns 57

Adding URI Translation Pattern 57

Deleting URI Translation Patterns 59 Configuring Class of Service 60

Adding a Class of Service 60

Enabling or Disabling Inbound or Outbound Calls in a Class of

Service 62

Adding or Deleting Elements from a Class of Service 62

Enabling or Disabling Trunk to Trunk Calls for a Class of Service 63 Configuring Class of Service Elements 64

Adding Class of Service Elements 64

Editing Class of Service Elements 65 Configuring Type of Service 65

Adding a Type of Service 66

Deleting Type of Services 67

Editing Type of Services 68 Configuring Emergency Services 68

Adding ERLs 69

Adding or Editing the Emergency Defaults 73

Deleting ERLs 74

Editing IP Addresses of an ERL 74

Deleting IP Addresses from an ERL 75

Editing Emergency Digits 75

Deleting Emergency Digits from an ERL 76

Editing Emergency Gateway IP Addresses from an ERL 76

Deleting Emergency Gateway IP Addresses from an ERL 77

Editing Emergency Lines to an ERL 77

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Deleting Emergency Lines from an ERL 78

Configuring Dial Plans 79

Adding Dial Plans 79 Editing Dial Plan Names 82 Editing Dial Rules Associated with a Dial Plan 83 Deleting Dial Plans 83

Configuring Dial Rules 83

Adding Dial Rules 84

Deleting Dialing Rules 85 Configuring Call Park 85 Configuring the Server 87

Enabling VPN Translation 87

2 CONFIGURING THE DIRECTORY SERVER

Accessing the Directory Server Configurables 89 Configuring a Call Route through the Web Provisioning Server 90 Managing Patterns 91

Adding Patterns 91

Editing Patterns 91

Deleting Patterns 91 Managing Out Dial Patterns 92

Adding Out Dial Patterns 92

Editing Out Dial Patterns 93

Deleting Out Dial Patterns 94 Managing Requestors 94

Adding Requestors 94

Editing Requestors 96

Deleting Requestors 96 Managing Holidays 97

Adding Holidays 97

Editing Holidays 98

Deleting Holidays 99 Managing Week Day Bands 99

Adding Week Day Bands 99

Editing Week Day Bands 101

Deleting Week Day Bands 101 Managing Day Time Bands 102

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Adding Day Time Bands 102 Editing Day Time Bands 103 Deleting Day Time Bands 104

Managing Calendar Bands 105

Adding Calendar Bands 105 Editing Calendar Bands 106 Deleting Calendar Bands 107

Managing End Points 108

Adding End Points 108 Editing End Points 111 Deleting End Points 111 Adding or Editing Out Dial Patterns of End Points 112 Deleting Out Dial Patterns from Existing End Points 113

Managing End Point Black Lists 114

Adding End Point Black Lists 114 Deleting End Point Black Lists 116

Managing End Point White Lists 116

Adding White Lists 116 Deleting End Point White Lists 118

Managing Routes 118

Adding Routes 118 Editing Routes 121 Deleting Routes 122 Assigning End Points and Bundles to Routes 122 Editing Priorities of Bundles or End Points Assigned to a Route 123 Unassigning End Points or Bundles Assigned to Routes 124 Assigning Out Dial Patterns for Routes 124 Unassigning Out Dial Patterns of Routes 126

Managing URI Route Maps 127

Adding URI Route Maps 127 Deleting URI Route Maps 131 Globally Editing URI Mapped Routes Source Based Routing

Properties 131

Managing URI Route Black Lists 132

Adding Black Listed End Points to URI Route Maps 132 Deleting Black Listed End Points from a URI Route Map 133

Managing URI Translation 134

Understanding Translation Algorithms 134

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Adding Destination URI Translations 135

Globally Editing URI Translation Sourced Based Route Properties 137 Server Configuration 138

Globally Configuring Routes 138

Resetting Globally Provisioned Routes 139

3 CONFIGURING THE ACCOUNTING SERVER

Database Identification Configuration 141

Changing the Database Name 141

Changing the Database Server Name 141

Changing the Database User Name 142

Changing the Database User Password 142 Configuring the Database Keep Alive Timeout 143 Configuring the Client Activity Interval 143

Server Configuration File 143

Enterprise Management Suite 144 Configuring Client Request Threads 144

Server Configuration File 144

Enterprise Management Suite 144 Configuring the Logging Level 145

Server Configuration File 145

Enterprise Management Suite 145 Enabling Packet Tracing 146

Server Configuration File 146

Enterprise Management Suite 146 Creating Backup Configuration Files 147

Creating a CFM Backup File 147

Setting the Current Configuration as Baseline 147 Restoring Backup Configuration Files 148

Selecting the Planned CFM File 148 SNMP Support 149

Enabling SNMP Support 149 3Queue Protocol Support 149

Enabling and Disabling 3Q 149

4 CONFIGURING THE CALL PROCESSOR

Call Processor Overview 151

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Call Processor Advantages 151

Configuration Methods 152

Through EMS 152 Through CLI 152

Configuring Call Control 152

Through EMS 152

Configuring Trusted Endpoints 153

Adding Trusted Endpoints 153 Editing Trusted Endpoints 155

Deleting Trusted Endpoints 156 Verifying Call Processor Version 157 Configuring the Back-end Server Plugins 157

Adding Primary and Secondary Accounting Servers 157

Editing Accounting Server IP Addresses 159

Removing Accounting Servers 159

Adding Primary and Secondary Authentication Servers 160

Editing Authentication Server IP Addresses 161

Removing Authentication Servers 162

Adding Primary and Secondary Directory Servers 162

Editing Directory Server IP Addresses 163

Removing Directory Servers 164

Enabling or Disabling Accounting Server 164

Enabling or Disabling Authentication Server 165

Enabling or Disabling Directory Server 165 Monitoring Call Statistics 165

5 CONFIGURING TELEPHONES

Configuring 3Com Telephones 167 3Com Telephone Local User Interface Menus 167

Assessing the Telephone LUI Menus 168 Administration Telephone Feature Keys 176

6 CONFIGURING THE COMPLEMENTARY ATTENDANT

Logging into the CAS 177 Updating Telephone Directory 178 Changing the Telephone Associated with the CAS 179 Uninstalling the CAS 180

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7 CALL REPORTING

Call Detail Records Introduction 181

CDR Generating Components 181 Logging into the Call Report Utility 182 Updating the CDR Fields 182

Retrieving VCX CDRs Manually 182

Retrieving VCX CDRs Automatically 183 Changing the Servers Associated with the Call Report Utility 183 Uninstalling the Call Report Utility 184 Supported VCX CDR Field Descriptions 185

8 CONFIGURING THE SIP PHONE DOWNLOADER

Configuring the SIP Phone Downloader 187

Through the SipPhoneDL.xml File 187

Through Enterprise Management Suite 188 Device Mapping through EMS 190

9 MAINTAINING THE V7000 IP TELEPHONY SUITE

Overall System Maintenance 193

Upgrading a VCX System 193

Downgrading from 5.2 to 5.0 194

Verifying Software Versions 198

Clearing Cache from Tomcat 198

Stopping Tomcat 199

Rediscovering the IP Telephony Server in EMS 199

Saving the 3Com VCX IP Telephony Server Configuration in EMS 199

Restoring the 3Com VCX IP Telephony Server Configuration in

EMS 200

Changing a Daylight Savings and Timezone Configuration 200 Call Processor Maintenance 202

Starting the Call Processor 202

Restarting the Call Processor 202

Stopping the Call Processor 202

Verifying the Call Processor State 202 Back-end Server Maintenance 203

Starting the Accounting, Authentication, and Directory Servers 203

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Stopping the Accounting, Authentication, and Directory Servers 203 Backing Up and Restoring Databases 204 Exporting Table Data 207 Importing Saved Table Data 209 Clearing the Configurable Tables 209 Running Individual Tasks on the Accounting Server 210 Monitoring Accounting Server Activity on the Accounting Server 211 Checking the Data on the Accounting Server 212 Manually Completing an Incomplete Call on the Billing Support

Server 212 Enabling Message Tracing 213 Enabling Server Logging 214 SNMP Support 214 Restarting Systems and Services in Enterprise Management Suite 215 Reserving and Unreserving the Back-end Server in EMS 216 Updating the Server State in EMS 216 Enabling Back-end Server Traps in EMS 216

A CALL PROCESSOR COMMAND LINE INTERFACE COMMANDS

Call Processor CLI Overview 221

B MANUALLY CONFIGURING THE AUTHENTICATION SERVER

Authentication File Location 223 Configuring Authentication Server Database Tables 223

Configuring bridge_map 223 Configuring bw_list 224 Configuring code_feature_type 225 Configuring cos_elm 226 Configuring cos_elm_pattern_map 226 Configuring cos_name 227 Configuring cos_name_elm_map 228 Configuring dial_plan 229 Configuring dial_plan_rule_map 229 Configuring dial_rule 230 Configuring elin 231 Configuring elin_selection_algo 231 Configuring erl 232

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Configuring erl_direct 232

Configuring erl_elin_map 233

Configuring erl_es_number_map 233

Configuring es_contact 233

Configuring es_defaults 234

Configuring es_number 234

Configuring feature_uri_info 235

Configuring patterns 236

Configuring persons 236

Configuring person_uri_map 245

Configuring selective_ringing 245

Configuring server_configuration 246

Configuring support_profiles 246

Configuring tos_feature_map 247

Configuring tos_name 248

Configuring trans_src_dest 248

Configuring trusted_clients 249

Configuring uri_access_code 250

Configuring uri_bw_list_map 251

Configuring uri_feature_map 251

Configuring uri_sip_phone_profile 252

Configuring uri_speed_dial 254

Configuring week_days 254

C MANUALLY CONFIGURING THE DIRECTORY SERVER

Manually Configuring a Call Route by Bulk Loading 257 Configuring Load Balancing 258

Enabling and Disabling Load Balancing 258 Directory Server Database Table Descriptions 259

Configuring datetime_bands_data.txt 259

Configuring day_time_bands_data.txt 259

Configuring week_day_bands_data.txt 260

Configuring desturi_route_ep_blacklist_map_data.txt 261

Configuring desturi_route_map_data.txt 261

Configuring desturi_translation_data.txt 263

Configuring ep_blist_map_data.txt 265

Configuring ep_data.txt 265

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Configuring ep_outdial_map_data.txt 268 Configuring ep_wlist_map_data.txt 268 Configuring global_policy_data.txt 269 Configuring global_policy_map_data.txt 269 Configuring holidays_data.txt 270 Configuring outdial_patterns_data.txt 270 Configuring patterns_data.txt 272 Configuring patterns_testcall_map_data.txt 272 Configuring requestors_data.txt 273 Configuring route_data.txt 274 Configuring route_ep_map_data.txt 275 Configuring route_ep_outdial_map_data.txt 276 Configuring trusted_clients_data.txt 276

D MANUALLY CONFIGURING THE ACCOUNTING SERVER

Configuring Accounting Server Database Tables 279

Configuring acct_server_config 280 Configuring acct_server_list 280 Configuring bss_acct_server_map 281 Configuring bss_server_list 282 Configuring job_delete_cdrs 282 Configuring job_export_cdrs 284 Configuring job_export_fields_map 286 Configuring job_uploadruntimecdr 287 Configuring upload_history 288

E MANUALLY CONFIGURING THE BILLING SUPPORT SERVER

Manually Creating Database Links 289 Manually Configuring Upload from Multiple Accounting Servers 290 Manually Configuring Oracle Jobs on an Accounting Server 292 Manually Uploading CDRs 293

Manually Running the CDR Upload 294 Manually Scheduling the CDR Upload 294

Manually Merging CDRs into Super CDRs 295

Manually Running the CDR Merge 295 Manually Scheduling the CDR Merge 296

Manually Exporting Super CDRs 297

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Manually Populating the User Call History 297

Manually Running the Super CDR Export 298

Manually Scheduling the Super CDRs Export 298 Manually Deleting CDRs 299

Manually Running the Super CDR Delete 300

Manually Scheduling the Super CDR Delete 300 Manually Dropping a Scheduled Job 301

Manually Acquiring a Job Number 301

Manually Dropping a Job 301 Manually Resuming a Broken Job 301

Manually Acquiring a Broken Job Number 301

Manually Resuming a Job 302 Viewing the Log Files 302 Manually Configuring the Database Tables through Bulk Loading 303

Configuring bss_server_config 303

Configuring bss_server_list 304

Configuring acct_server_list 305

Configuring bss_acct_server_map 305

Configuring job_collect_cdr 306

Configuring job_delete_cdr 308

Configuring job_export_fields_map 310

Configuring job_export_supercdr 311

Configuring job_merge_cdr 312

Configuring supercdr_hold 314

F COMMON COMMANDS

Using the Database Bulk Load 315

Editing the Text Files 316

Loading Data into the Database 316

Appending Data to the Database 317

Clearing the Database 318 Back-end Server Configuration Tab Descriptions 320

Tab Location 320

3 Q Protocol Configuration 320

BES Common Configuration 321

BES Common Statistics 321

Database Configuration 322

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Flow Control Configuration 322 Identification 323 State 323

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ABOUT THIS GUIDE

This chapter contains an overview of this guide, lists guide conventions, related documentation, and product compatibility, and describes how to contact Customer Service.

This guide describes how to configure and maintain the following:

■ Oracle

■ VCX Linux operating system

■ VCX

■ 3Com Telephones and Attendant Console

■ 3Com Call Records Utility

■ VCX Complementary Attendant

database software

™

V7210 IP Call Processor

™

V7220 Accounting Suite

This guide is intended for operators and administrators of the system and assumes you have a thorough understanding of telecommunications, VoIP technology, Linux operating system, Oracle databases, network knowledge, and system administrator privileges.

Release notes are issued with some products. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes.

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16 ABOUT THIS GUIDE

Table 1 and Table 2 list conventions that are used throughout this guide.

Tab le 1 Notice Icons

Icon Notice Type Description

Information note Information that describes important features or

Caution Information that alerts you to potential loss of data or

Warning Information that alerts you to potential personal injury

Tab le 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

Syntax The word “syntax” means that you must evaluate the syntax

Commands The word “command” means that you must enter the

The words “enter” and “type”

Words in italics Italics are used to:

instructions

potential damage to an application, system, or device

screen.

provided and then supply the appropriate values for the placeholders that appear in angle brackets. Example:

To enable RIPIP, use the following syntax:

SETDefault !<port> -RIPIP CONTrol = Listen

In this example, you must supply a port number for <port>.

command exactly as shown and then press Return or Enter. Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault !0 -IP NETaddr = 0.0.0.0

When you see the word “enter” in this guide, you must type something, and then press Return or Enter. Do not press Return or Enter when an instruction simply says “type.”

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

■ Identify menu names, menu commands, and software

button names. Examples: From the Help menu, select Contents. Click OK.

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Your Comments Your suggestions are important to us because we want to make our

documentation more useful to you.

Please send e-mail comments about this guide or any of the 3Com Voice Products documentation and Help systems to:

VOICE_Techpubs_comments@3com.com

Please include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

VCX Administration Guide

Part Number 900-0234-01 Rev AA Page 25

Please address all questions regarding the 3Com software to your authorized 3Com representative.

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CONFIGURING THE

Direct Phone to Gateway Dialing

AUTHENTICATION SERVER

This chapter provides information on how to configure the authentication server through the provisioning server. Use the web provisioning server to manage rate plans, patterns, and calls plans and to add and manage users in specific network domains. Also, use the web provisioning server to search users based on select criteria.

View no more than 50,000 objects through the provisioning server at a time; otherwise, it could overload the provisioning server.

Be sure to set your Web browser preferences so that the cache is updated when ever you modify or view a new web page.

This feature allows for remote survivability and requires no configuration. Sites that do not have a local VCX V7000 IP Telephony Suite can still make calls to each other as well as to the PSTN when the connection to the remote IP Telephony Suite is lost, for instance, because of LAN issues or a down IP Telephony Suite.

Accessing the Authentication Server Interface

To access the authentication server interface through the web provisioning server:

1 From a standard web browser, log into 3Com VCX 7000 main web page,

which is usually http://<IP address of VCX 7000 server>/voipadmin.

2 Click VCX Administrator Interface and log in. 3 At the top of the main page of the web provisioning server, click Users.

The 3COM Voice Core Exchange Authentication Server main page appears. See Figure 1.

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20 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Figure 1 Authentication Server Main Page

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Configuring End Users 21

Configuring End Users

Use this feature to add and manage end users and end user phones. Make searches to manage the URI addresses, call plans, and call plan details associated with a specific end user. End user profiles can be added, deleted, or modified.

Adding End Users To add a new end user profile:

1 Under the Users heading, click Add. See Figure 1.

The Add User page appears.

The Add User page contains three editable sections:

■ Personal Information—full name and date of birth

■ Address—address of your location

■ Web Login Information—web login username and password

2 Fill in the three sections on the Add User page. See Figure 2.

Figure 2 Add User Window

3 In the Personal Information section, edit the following fields and use the

examples in Table 3 as a guide:

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Tab le 3 Adding Personal Information

Field Description Example Required?

Title The social title of the new

user

First Name The first name of the new

Middle Name The middle initial of the new

Last Name The last name of the new

user

user.

4 In the Address section, edit the following fields and use the examples in

Table 4 as a guide:

Tab le 4 Adding Address Information

Field Description Example Required?

Street-1 The first line for the home

Street-2 The second line for the home

City The city for the home address of

State/ Province

Country The country for the home

ZIP Code The ZIP Code or Postal Code for

address of the new user.

address of the new user. Use this field for apartment/unit numbers or P.O. Box numbers.

the new user. The state/province for the home

address of the new user.

the home address of the new user.

Miss, Mr., Mrs., Ms. No

Jane, John Yes

A., B., C., D. No

Doe, Roe Yes

1234 University St. Yes

P.O. Box 5678 No

Chicago Yes

IL Yes

NANP (US, Canada, & Caribbean)

12345-6789 Yes

Yes

5 In the Web Login Information section, edit the following fields and use

the examples in Table 5 as a guide:

The end user will use their web login username and password to access their phone online from the Calling Features User Interface.

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Tab le 5 Adding Web Login Password

Field Description Example Required?

new user.

Password The unique password for the new

user.

Confirm Password The unique password for the new

user. Simply type the login password again for verification purposes.

Note: If the password and confirmation do not match, an error appears.

6 When you are finished, click Save.

Viewing All End Users To view all end user profiles:

1 From the left-hand side of the main page, click the Users heading.

The Users page appears.

Configuring End Users 23

JOHN YES

123ABC Yes

Each row on the Users page contains six columns of information for each end user. Table 6 lists each column and describes the type of information available in that column.

Tab le 6 Users Page—Columns of Information

Column Description Sample Content

Selection Use this column to select multiple users.

This is useful when deleting multiple users.

allows you to edit the personal information for an existing end user.

Name This column contains the first, middle,

and last names of an existing end user (as entered in the Add User page). This field is not editable.

Phones This column contains a link which

allows you to view and add phones to an existing end user.

(continued)

N/A

JOHNTEST

John T. Smith

N/A

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24 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Tab le 6 Users Page—Columns of Information (continued)

Column Description Sample Content

Actions This column contains three actions you

can perform for each end user:

■ Add Phone—use this to add a

■ Clone—use this option to clone an

■ Delete—use this option to delete

2 Use the Users page to manage phones and other end user-specific

features.

N/A

phone to an existing end user

existing end user

an existing end user

Searching for End

Users

To search for specific end users:

1 Under the Users heading, click Search.

The Search Users page appears.

2 Use the following case-sensitive fields to search for specific users:

■ First Name

■ Last Name

■ Login Name

■ Phone Address

To search for all users, leave the search fields empty.

3 Click Search.

To clear all of these fields, click Reset. The Users pages appears.

4 View and edit end user profiles according to your customized needs.

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Configuring End Users 25

Editing End User

To edit an end user profile:

Profiles

1 Click the Users heading.

The Users page appears.

2 In the Login Name column, click the login name of the end user you want

to edit. The Edit User page appears.

3 Make the necessary changes for this end user. 4 Click Save.

The Users page reappears with the changes saved for this end user.

Cloning End Users Clone an end user to save time. The cloning feature only clones basic end

user information, not specific phone features. This feature is particularly useful when you are adding several users from the same geographical region.

To clone an end user:

1 Search for the particular end user you want to clone.

See Searching for End Users on page 24.

2 From the Users page, click Clone in the Actions column.

The Edit User page appears.

3 Edit the fields with new information for the cloned end user. 4 Click Save.

The Users page appears with the cloned end user listed.

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26 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Deleting End Users Use the administration provisioning server to delete one or more end user

profiles.

Deleting One End User

To delete one end users:

1 Search for the particular end user you want to delete.

See Searching for End Users on page 24.

If a phone exits for the user, delete the phone before deleting the user.

2 From the Users page, click Delete in the Actions column.

The Users page refreshes, showing the new list of end users.

Deleting Multiple End Users

To delete multiple end users:

1 Search for the particular end users you want to delete.

See Searching for End Users on page 24.

If a phone exits for the user, delete the phone before deleting the user.

2 From the Users page, select the checkbox preceding each end user you

want to delete.

3 At the top of the Users page, click Delete Selected.

The Users page refreshes, showing the new list of end users.

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Configuring User Phones 27

Configuring User Phones

Adding Phones To add a new phone for an existing end user:

Use the provisioning server to add, delete, and modify phones profiles for an existing user. Also, use the provisioning server to customize calling features for an existing user.

1 Search for a particular end user.

See “Searching for End Users” on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears. See Figure 3.

Figure 3 User Phones Window

3 From the User Phones page, click Add Phone.

The Add Phone page appears. See Figure 4.

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28 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Figure 4 Add Phone Window

4 Fill out the fields according to the descriptions in Table 7.

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Configuring User Phones 29

The Add Phone field descriptions are as follows:

Tab le 7 Add Phone Field Descriptions

Field Description

Name Indicates the unique name for the phone.

For example: Home Office

Status Indicates the status of the phone. End users can only

Phone Address A unique phone address.

Phone Password Indicates the unique password for the phone and is used

Confirm Password Confirms the unique password for the phone. Max Allowed Contacts Use this field to configure a maximum number of SIP

Registration Interval (sec) How often a registration message is sent to server to see

Registration Required Click if you want registration to be enabled. Out Bound Proxy ■ IP — IP address of the out bound proxy.

(continued)

make calls on a particular phone if it is enabled.

Use the sip:<user_extension>@<host_name> format for this field.

For example: sip:2222@192.1.1.1

for phone registration. Note: The first digit of the password cannot be the

number zero.

contacts, or phone registrations, for a particular phone. End users can register at multiple phones so that they can access all of their customized calling features. An end user cannot exceed the maximum number of SIP contacts.

Also, the SIP contacts are prioritized based on the customized configuration of the phone. For more information about SIP contacts, see “Adding Phone Registrations” on page 40.

if it is active.

■ DNS — DNS of the out bound proxy.

■ Port— Port number of the out bound proxy.

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30 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Tab le 7 Add Phone Field Descriptions (continued)

Field Description

Date Time Format Display Indicates the format of the phone’s LCD. An example of

Local Time Zone Time zone of where the server is located.

Display Name The name to be displayed on the phone’s LCD. Number of Lines The number of lines on the phones, varies by type of

Music On Hold Server Address of the Music on Hold server.

Domain Ring Tone The type of ring tone you want to hear for phone calls

Anonymous Ring Tone The type of ring tone you want to hear from anonymous

Other Ring Tone The type of ring tone you want to hear for phone calls

Voice Mail Server Address of the voice mail server, where your phone

Class of Service Indicates what phone numbers an end user is allowed to

(continued)

what each format would like is provided.

■ MMM dd HH:mm — Nov 07 16:20

■ MMM dd hh:mm a — Nov 07 04:20 AM or

Nov 07 04:20 PM

■ MM dd HH mm — 11/07 16:20

■ MM dd HH mm — 11/07 04:20 AM or

11/ 07 04:20 PM

■ dd MMM HH mm — 07 Nov 16:20

■ dd MMM hh mm a — 07 Nov 04:20 AM or

07 Nov 04:20 PM

■ dd MM HH mm — 07/11 16:20

■ dd MM hh mm a — 07/11 04:20 AM or

07/11 04:20 PM

Note: Daylight savings is not automatically set so you need to set a specific time zone from the drop-down menu.

phone.

For example: 8475551212

within your network domain, which use Caller ID.

phone calls.

outside your network domain, which use Caller ID.

connects to so you can hear your voice mail messages. For example, it is the UMS pilot number.

either place or receive. The phone numbers are bundles into a Class of Service, which are configured in the “Configuring Class of Service” section on page 60.

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Configuring User Phones 31

Tab le 7 Add Phone Field Descriptions (continued)

Field Description

Type of Service Indicates what feature bundle is assigned to the phone.

Type of Service bundles are configured in the “Configuring Type of Service” section on page 65.

Dial Plan Dial plans are comprised of individual or bundled dial

Call Center Names Identifies all of the Call Centers the end user should be

Location/Comment This field is listed when a user lists all the phones in the

Exclude from LCD Directory

rules and are configured in the Configuring Dial Plans. Once dial plans are associated with a phone, the configured phone numbers no longer require an end user to press OK to place a call.

assigned to. If there are multiple Call Centers for an end user; separate each Call Center with a comma.

LCD directory. You can provide specific information you want listed such as the phone location.

To prevent phones from being listed in the LCD Directory, check the checkbox.

5 Click Save.

The User Phones pages appears, showing the new phone.

Deleting Phones

from a User

When you delete a phone that is associated with an attendant console, the attendant console configuration is also deleted. To prevent from losing an attendant console configuration, first edit the associated phone address for the attendant console so it does not use the same phone address as the phone you want to delete using the instructions in “Editing Attendant Console Basic Information” on page 54.

To delete a phone from a user:

1 Search for a particular end user.

See “Searching for End Users” on page 24.

2 From the Users page, click Phones in the Phones column for the end user

you want to delete a phone from. The User Phones page appears.

3 Click the checkbox preceding the Name column in the same row as each

phone you want to delete.

4 Click Delete Selected.

The User Phones page reappears verifying the phone was deleted.

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32 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Adding Phone

Features

To add phone (calling) features for an existing phone:

1 Search for a particular end user.

See “Searching for End Users” on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 In the Actions column, click Features.

The Assigned Phone Features page appears.

4 From the Assigned Phone Features page, click Add Features.

The Add New Phone Features page appears. Table 8 lists all of calling features available for a particular phone.

Tab le 8 Calling Features for Phones

Calling Feature Description

Call Forward Busy Use this feature to redirect incoming calls when this

phone is busy. If the end user has multiple lines on this phone, the busy is defined as all lines exhausted with existing calls. The access code must be within the range of 10 through 99 and the first digit must be an asterisk (*).

Call Forward Ring No Answer

Call Forward Universal Use this feature to redirect all incoming calls. Use this

(continued)

Use this feature to redirect incoming calls when this phone rings for a specific time period (in seconds). The access code must be within the range of 10 through 99 and the first digit must be an asterisk (*).

feature when the end user is away from the phone for an extended period of time. The access code must be within the range of 10 through 99 and the first digit must be an asterisk (*).

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Configuring User Phones 33

Tab le 8 Calling Features for Phones (continued)

Calling Feature Description

Caller Identity This feature configures the following features:

■ Calling Number Delivery—Use this feature if the

phone supports the caller ID display feature. If so, the phone light emitting diode (LED) will display the number for incoming calls.

■ Calling Name Delivery—Use this feature if the

phone supports the caller ID display feature. If so, the phone light emitting diode (LED) will display the name for incoming calls.

■ Call Identity Suppression Universal—Use this

feature to make a call from a phone without delivering the callee’s name and phone number to any other phone. The access code must be within the range of 10 through 99 and the first digit must be an asterisk (*).

■ Enable Call Identity Suppression Per Call—When

enabled, this feature allows an end user to make a single call from their phone WITHOUT delivering their name and phone number to another phone. Use this feature on a per call basis by dialing the appropriate access code before dialing the actual phone number. This feature overrides Call Identity Suppression Universal if it is enabled. The access code must be within the range of 10 through 99 and the first digit must be an asterisk (*).

Note: In order for this feature to immediately take affect, you need to log out of the telephone and then log back in, otherwise; the feature will not take affect until the phone’s configured registry timer setting has elapsed.

■ Disable Call Identity Suppression Per Call—Enable

this feature to allow end users to make a single call from their phone WITH delivering their name and phone number to another phone. Use this feature on a per call basis by dialing the appropriate access code before dialing the actual phone number.This feature overrides Call Identity Suppression Universal if it is enabled. In the access code field, enter an access code in the format of *67. The access code must be within the range of 10 through 99 and the first digit must be an asterisk (*).

(continued)

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34 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Tab le 8 Calling Features for Phones (continued)

Calling Feature Description

Speed Dial When making a call, use a speed dial to provide

Voice Mail Address Use this feature to configure the desired voice mail

Directed Call Pickup By enabling this feature and creating a security code, a

short-cut dial strings for frequently used phone numbers. The access codes are automatically assigned. Users are assigned 12 speed dials with access codes *11 through *22.

Speed dial phone addresses should not

sip:<telephone_extension>@<IP Address of host server> format. Enter a speed dial phone number as

just a number such as 1000.

servers for this phone. You can configure up to three voice mail servers.

Using this feature requires the phone to be subscribed to a voice mail system.

Also, configure the voice mail indicator used for supported phones:

Audio—Use this feature if end users want an audio indicator to notify them when receiving new voice mail messages.

Visual—Use this feature if end users want a visual indicator to notify them when receiving new voice mail messages.

Both—Use this feature if end users want both audio and visual indicators to notify them when receiving new voice mail messages.

Note: In addition to sending a standard Voice Mail Notification, the SIP Proxy can inform a SIP Phone of the type of indication to use (Audio, Visual, or Both) with a 3Com proprietary SIP header. SIP phones can be developed to integrate with the 3Com proprietary SIP header so they can be provisioned using the Calling Features User Interface. For phones that do not recognize 3Com proprietary SIP headers, the indication type needs to be configured on the phone itself.

user can answer their own telephone from another desk. To answer the call a person uses an access code from any telephone within the network domain, enters their security code (end user defines), and then enters the extension number of the ringing phone. This transfers the call to the telephone they are on. The access code must be within the range of 10 through 99 and the first digit must be an asterisk (*).

use the

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Configuring User Phones 35

5 Select the checkbox in front of the features you want to add and click

Add Selected. A confirmation dialog box appears.

6 If you are satisfied with your selection, click OK.

If adding the Enable Call Identity Suppression feature, in order for this feature to immediately take affect, you need to log out of the phone and then log back in, otherwise; the feature will not take affect until the phone’s configured registry timer setting has elapsed.

The Assigned Phone Features page reappears showing the new list of phone features.

Editing Phone

Features

To edit calling features for existing phones:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 In the Actions column, click Features.

The Assigned Phone Features page appears.

4 In the Actions column, click Edit Feature next to the feature you want to

edit. The Edit Feature page appears for that particular phone feature. This

page changes depending on the feature you choose to edit.

5 Configure each phone feature according to the descriptions in Table 9.

The Edit Feature field descriptions are as follows, depending on the feature:

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36 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Tab le 9 Edit Phone Features Field Descriptions

Feature Format

Access Code

Caller Identity ■ Calling Number Delivery—N/A N/A

Default

■ Calling Name Delivery—N/A N/A

■ Call Identity Suppression Universal—N/A *83

■ Enable Call Identity Suppression Per

*82

Call—N/A

■ Disable Call Identity Suppression Per

*67

Call—N/A

Call Forward Busy Use the sip:<user_name>@<host_name>

*74

format for the Phone Address field.

Call Forward Ring No Answer

Use the sip:<user_name>@<host_name> format for the Phone Address field.

*76

The Time Out, seconds field is the time (in seconds) for which the phone will ring before being forwarded to the forwarding phone address. A typical setting for this field is 15.

Call Forward Universal

Use the sip:<user_name>@<host_name> format for the Phone Address field.

*72

Directed Call Pickup N/A *52 Speed Dial The standard format for all access codes is *##,

for example *11. The access codes are

*11 through

*22 automatically assigned. Users are assigned 12 speed dials with access codes *11 through *22.

When the Busy Lamp Flash (BLF) box is enabled (checked), the lamp next to that speed dial on the phone will be lit when the phone mapped to the configured speed dial is in use.

Add a unique name for each speed dial number.

SIP URI address for the phone using this speed dial.

Voice Mail Address Use either an IP address <x.x.x.x> or

N/A

<mail.sip.host_name> format for the Address 1, Address 2, and Address 3 fields.

To reset any of these fields to their original setting, click Reset. Access codes precede actual phone numbers in a typical dial string. To

use calling features requiring access codes, simply dial the appropriate

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Configuring User Phones 37

access code before dialing the actual phone number. The standard format for all access codes is *##, for example *77.

6 Click Update to save your settings. 7 Click Cancel to return to The Assigned Phone Features page.

Deleting Phone

Features

Adding Phone

Restrictions

To delete one calling features for an existing phone:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 In the Actions column, click Features.

The Assigned Phone Features page appears.

4 In the Actions column, click Delete Feature next to the feature you

want to delete.

Use call restrictions to block specific incoming and outgoing call patterns for a specific phone. These are commonly referred to as black (block) and white (allow) lists. You can configure black and white lists for both incoming and outgoing calls.

If the incoming or outgoing number matches both the black list and the white list (for example, if 847* is configured for black list and 847262* is configured for white list), the black list always takes precedence.

The standard format for all dial patterns is <number pattern>*, for example 900*.

To add restrictions to an existing phone:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 From the User Phones page, click Call Restrictions in the Actions column.

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38 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

The Restrictions page appears.

4 From the Restrictions page, click Add Phone Restriction.

The Phone Restrictions page appears. See Figure 5.

Figure 5 Phone Restrictions Window

5 Fill out the fields according to the descriptions in Table 10.

The Phone Restrictions field descriptions are as follows:

Table 10 Phone Restrictions Field Descriptions

Field Description

Direction Configure the phone restriction direction using one of the

Type Configure the phone restriction type using one of the following:

(continued)

following:

■ OUT_GOING

■ IN_COMING

■ Blocked

■ Allowed

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Configuring User Phones 39

Table 10 Phone Restrictions Field Descriptions (continued)

Field Description

Owner Configure the phone restriction owner using one of the following:

■ EndUser

■ Administrator

Note: Phone restrictions owned by the Administrator will not be seen by the end user (from the Calling Features User Interface).

Pattern Use the drop-down menu to select a previously used pattern or

type in a new pattern. For more information, see Configuring Patterns.

6 Click Save.

The Restrictions page appears showing the new phone restriction.

7 Click Cancel to return to The User Phones page.

Adding Anonymous

Call Restrictions

Use anonymous call restrictions to block incoming calls without defined patterns for a specific phone. With this feature incoming calls with Identification Protection are blocked. This feature reduces anonymous calls since the person that calls must allow their number to be identified in order to communicate with you.

To add an anonymous phone restrictions to an existing phone:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 From the User Phones page, click Call Restrictions in the Actions column.

The Restrictions page appears.

4 From the Restrictions page, click Add Anonymous Call Restriction. 5 An anonymous call restriction is automatically configured and added to

the Restrictions page.

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40 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Deleting Phone

Restrictions

Adding Phone

Registrations

To delete restrictions for an existing phone:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 From the User Phones page, click Call Restrictions in the Actions column.

The Restrictions page appears.

4 In the Actions column, click Delete next to the restriction you want to

delete.

Use this feature to add phone registrations, or SIP contacts, for a particular phone. This features allows end users to register at multiple phones so that they can access all of their customized calling features. Also, end users can have multiple SIP contacts which are prioritized based on their customized needs. End users cannot exceed the maximum number of SIP contacts. For more information about the maximum number of SIP contacts allowed, see Table 7.

End users can monitor their SIP contacts using the Calling Features User Interface.

To add phone registrations to an existing phone:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 From the User Phones page, click Registrations in the Actions column.

The Phone Registrations page appears.

4 From the Phone Registrations page, click Add Registration.

The Add Registration page appears. See Figure 6.

Page 41

Figure 6 Phone Registration Window

Configuring User Phones 41

5 Fill out the fields according to the descriptions in Table 11.

The Add Registration field descriptions are as follows:

Table 11 Add Registration Field Descriptions

Field Description

URI Address This is the URI address of the home phone. This field is not

Priority If end users have multiple SIP contacts, use this field to prioritize

End Time in Seconds

Deletable Provisioning means that the SIP contact is static. This field is not

User Name User name for a particular SIP contact. Host Host IP address or DNS server for a particular SIP contact. Port The phone port for a particular SIP contact. A typical phone ports

(continued)

editable. For example, sip:<telephone_extension>@<IP Address

of host server>.

them. Use this field to set the time limit for an inactive SIP contact.

editable.

is 5060.

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42 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Table 11 Add Registration Field Descriptions (continued)

Field Description

Type Choose the type of SIP contact:

■ UnKnown

■ SIP

■ SIPS

Note: SIPS is used for future implementations only.

Contact URI This is an optional field to be used in the SIP Registration

message.

6 Click Save.

The Phone Registrations page appears showing the new phone registration.

7 Click Cancel to return to The User Phones page.

Viewing Phone

Registrations

To view the phone registrations for an existing SIP device:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 From the User Phones page, click Registrations in the Actions column.

The Phone Registrations page appears. The Phone Registrations page contains 11 columns of information

available for each phone registration. Table 12 lists each column and describes the type of information available

in that column.

Table 12 Phone Registrations Page

Column Description

Use this checkbox to delete more than one phone registration at a time. If a box is checked, and then the Delete Selected button is clicked, all of the selected phone registrations are deleted.

(continued)

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Configuring User Phones 43

Table 12 Phone Registrations Page (continued)

Column Description

URI Address This field contains the URI address for a particular phone

registration.

Priority This field contains the registration priority for a particular phone

registration.

End Time This field contains the expiration time for a particular phone

Deletable This field indicates whether the phone registration is a

User Name This field contains the user name for a particular phone

Host This field contains the host IP address for a particular phone

Port This field contains the port number for a particular phone

Type This field indicates what type of phone registration this is. Contact URI This field indicates what is to be used in the SIP Registration

Action Delete an individual phone registration from this column.

registration.

Provisioning (static) or Dynamic contact.

registration.

message.

Note: Deleting a phone registration de-registers the device from the SIP proxy server.

When a SIP device de-registers from the SIP proxy, the device is not automatically deleted from the Sip_Registration run-time table until an internal job deletes the expired contact. This job runs once an hour.

4 Click Cancel to return to the User Phones page.

Viewing Call History To view the call history for an existing SIP device:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears, see Figure 7.

3 From the User Phones page, click Call History in the Actions column.

The Call History page appears.

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44 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Figure 7 Populated Call History

The Call History log contains 6 columns of information available for each phone.

Table 13 lists each column and describes the type of information available in that column.

Table 13 Call History Information for Phones

Column Description

Caller Address This field contains the address of the phone who initiated a

specific call (the calling party).

Calling Address This field contains the address of the phone who received a

Start Time (YYYY-MM-DD hh:mm:ss)

End Time (YYYY-MM-DD hh:mm:ss)

(continued)

specific call (the called party). This field contains the date and time a call began. Note: Any call where the start time equals zero (for

example, when a call is forwarded or not answered), the date is translated to 1970-01-01.

This field contains the date and time a call ended. Note: Any call where the end time equals zero (for

example, when a call is forwarded or not answered), the date is translated to 1970-01-01.

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Configuring User Phones 45

Table 13 Call History Information for Phones (continued)

Column Description

Duration (hh:mm:ss) This field contains the time duration for a specific call. Features Used This field contains a list of calling features used during a

specific call. NOTE: If a speed dial is made using a mapped button,

nothing for the call is listed in the Features Used column. If the same speed dial is made manually, the Features Used column lists Speed Dial.

To get real-time call history, click Refresh at the bottom of the page.

4 To return to the User Phones page, click Back on your web browser.

Viewing Phone Ring

Tones

To view the ring tones assigned to an existing phone:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 From the User Phones page, click Selective Ringing in the Actions column.

The Selective Call Ring Tones page appears. See Figure 8.

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46 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Figure 8 Selective Call Ring Tones Window

The Selective Call Ring Tones page contains two columns of information available for each phone registration.

Table 14 lists each column and describes the type of information available in that column.

Table 14 Ring Tones Page Descriptions

Column Description

Phone Number This field contains the phone number of an incoming call that

Ring Tone This drop-down provides a selection of ring tones to assign to

you want to assign a specific ring tone to. The phone number must be entered in this format:

sip:<phone extension>@<IP address of server>.

specific incoming phone numbers. Note: The ring tones are configured in from the Configuring

Ring Tones section.

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Viewing the LCD Directory 47

Adding or Editing

Ring Tones of Specific

Phones

Viewing the LCD Directory

To add or edit ring tones of specific phones:

1 Search for a particular end user.

See Searching for End Users on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears.

3 From the User Phones page, click Selective Ringing in the Actions column.

The Selective Call Ring Tones page appears. See Figure 8.

4 Fill out the fields according to the descriptions provided in Table 14. 5 Click Save.

The Selective Call Ring Tones page is updated.

6 Click Cancel to return to previous page you were at.

The LCD Directory provides a listing of every end user and their associated extension(s) configured on the host server. This information is only configured and editable by modifying the phone’s information, which can be done by following the specific sections in the “Configuring User Phones” section on page 27.

Only phones the administrator has allowed to be seen in the LCD Directory appear. To change whether or not a phone can be seen, see “Adding Phones” on page 27.

To view all the phones listed for a host server:

1 From the left-hand side of the GUI, under the Users heading, click LCD

Directory.

The LCD Directory page appears. See Figure 9.

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48 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Figure 9 LCD Directory Window

Page 49

Configuring Media Access Control 49

Configuring Media Access Control

Adding a MAC

Address

The Media Access Control (MAC) address is used to physically identify each telephone within the network. Every telephone has a unique MAC address, which is located on the bottom of the telephone. In order to associate a MAC address with the correct phone number, you need to register them.

To add a MAC address:

1 From the left-hand side of the main page, click the Media Access Control

heading. The Media Access Control List page appears.

2 From the Media Access Control List page, click Add MAC.

The Media Access Control page appears.

3 Fill in the fields according to Table 15.

Table 15 MAC Address field descriptions

Field Heading Description

Device Unique Address This is the MAC address field. The MAC address must be in

the format of 6 sets of two digit hex numbers, separated by a colon.

For example: 00:e0:bb:13:48:5f. NOTE: 3Com products have a MAC address that start with

00:e0:bb.

Phone URI The SIP phone’s unique extension or URI_ID value. It is

either null or an existing value of the table ACCOUNT_URI_MAP.

Use the sip:<telephone_extension>@<IP Address of host server> format for the field.

For example: sip:2222@10.168.1.1 In the provisioning server, it is added by the URI_VALUE,

and the provisioning server associates the URI_ID with URI_VALUE.

NOTE: Click Edit Phone to add or edit other end user telephone properties assigned. See “Adding Phones” on page 27 for more information.

(continued)

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50 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Table 15 MAC Address field descriptions

Field Heading Description

Locked Indicated whether or not the telephone is disabled from the

Location Physical location of the phone. For example, you could

4 Click Save.

end user. Checked - The end user cannot change their extension

using their telephone. Unchecked - The end user can change their extension using

their telephone.

indicate what the building, room, or cube the telephone is in.

Editing a MAC

Address

Deleting a MAC

Address

To edit a MAC address:

1 From the left-hand side of the main page, click the Media Access Control

heading. The Media Access Control List page appears.

2 from the MAC Address column, click the MAC address you want to edit.

The Media Access Control page appears.

3 Edit the fields according to the descriptions in Table 15. 4 Click Save.

To delete a MAC address:

1 From the left-hand side of the main page, click the Media Access Control

heading. The Media Access Control List page appears.

2 From the Media Access Control List page, click each checkbox preceding

the MAC Address column for each MAC address you want to delete.

3 Click Delete Selected.

Page 51

Configuring an Attendant Console 51

Configuring an Attendant Console

Supported Attendant

Console Feature

Buttons

Adding an Attendant

Console

The Attendant Console allows an attendant to manage call handling within the enterprise more productively and quickly for end users. Calls can be accepted and dispatched within the enterprise and allows an attendant to verify if a telephone is busy. Up to three attendant consoles can be configured for each VCX system.

The attendant console buttons support these features:

■ Call Hold

■ Call Park

■ Call Transfer

■ Conference

To add an Attendant Console:

1 From the left-hand side of the main page, click Add under the Attendant

Console heading.

The Attendant Console page appears. See Figure 10.

Figure 10 Attendant Console Window

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52 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

2 Fill in the fields according to the Table 18.

Table 18 lists the Attendant Console field descriptions.

Table 16 Attendant Console Field Description

Field Description

MAC Address MAC address of the attendant console. Location Textual description of where Attendant Console is located such

as a cube, office, or geographic area.

Associated User Phone Address

Associated User MAC Address

Subscription Interval (sec)

The address (sip:1234@10.67.10.46) of the phone to which the Attendant Console is associated with.

MAC address of the phone to which the Attendant Console is associated with.

Interval in seconds the Attendant Console updates itself with changes to its Button to Feature Mapping.

3 Click Save.

The Attendant Console page appears, showing the added attendant console.

4 Map the telephone features to the desired feature buttons on the

attendant console.

a From the Attendant Console page, under the Actions column, click

Feature Mappings in the same row as the attendant console you want

to edit. The Attendant Console page appears, which allows the attendant

console buttons to be mapped to specific features.

b There are four feature buttons that can be mapped to the four

available telephone features. The features available are:

■ Call Hold

■ Call Park

■ Call Transfer

■ Conference

c From each feature drop-down list, assign a unique feature to each

feature button (1 through 4).

d Click Save.

The Attendant Console page refreshes, and the feature mappings are assigned.

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Configuring an Attendant Console 53

5 Map the phone extensions to the attendant console buttons. The

attendant console allows up to 100 telephones to be configured.

a From the Attendant Console page, under the Actions column, click

Extension Mappings in the same row as the attendant console you

want to edit. The Attendant Console page appears, which allows the attendant

console buttons to be mapped to specific extensions.

b There are 100 fields available to configure telephone extensions. To

configure extensions 1-50, click the 1-50 button; and to configure extensions 51-100, click the 51-100 button. Extensions should be configured using this format:

sip:<extension>@<domain name or IP address>

For example, sip:1234@3com.com or sip:1234@10.10.0.0

c Click Save.

The Attendant Console page refreshes, and the extension mappings are configured.

6 Reboot the telephones that where mapped to the attendant console.

Editing Feature

Mapping Buttons on

an Attendant Console

To edit a telephone feature button on an attendant console:

1 From the left-hand side of the main page, click Attendant Console.

The Attendant Console page appears.

2 From the Actions column, in the same row as the attendant console you

want to edit feature button mappings for, click Feature Mappings. The Attendant Console page appears that allows feature mapping

configuration.

3 For each feature drop-down list, reassign a unique feature to each feature

button (1 through 4).

4 Click Save.

The Attendant Console page refreshes and the feature mappings are reassigned.

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54 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Editing Extensions on

an Attendant Console

Editing Attendant

Console Basic

Information

To edit the extensions for a attendant console:

1 From the left-hand side of the main page, click Attendant Console.

The Attendant Console page appears.

2 From the Actions column, in the same row as the attendant console you

want to edit telephone extension mappings for, click Extension Mappings.

The Attendant Console page appears that allows telephone extension mapping configuration.

3 Change any telephone extensions that need to be edited. 4 Click Save.

The Attendant Console page refreshes, and the telephone extension mappings are reconfigured.

5 Reboot the telephones that where mapped to the attendant console.

To edit attendant console MAC addresses, location, associated user phone address, and subscription interval:

1 From the left-hand side of the main page, click Attendant Console.

The Attendant Console page appears.

2 From the MAC Address heading, click the attendant console you want to

edit. The Attendant Console page appears, which allows the basic information

to be edited.

3 Change the field values according to the descriptions in Table 16 on

page 52.

4 Click Save.

The Attendant Console page refreshes, and the attendant console basics are reconfigured.

5 Reboot the telephones that where mapped to the attendant console.

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Configuring Patterns 55

Deleting an

Attendant Console

Busy Lamp Flash

Descriptions

To delete an attendant console:

1 From the left-hand side of the main page, click Attendant Console.

The Attendant Console page appears.

2 Click the checkbox(es) preceding the MAC Address(es) for each attendant

console(s) you want to delete.

3 Click Delete Selected.

A pop-up window appears verifying you really want to delete the attendant console.

4 Click OK. 5 The Attendant Console page refreshes, verifying the attendant console

was deleted.

The attendant can use the Busy Lamp Flash (BLF) indicators that are next to each extension on the attendant console to determine the state of an end user’s telephone. Any telephone that is mapped to a button on the attendant console use the BLF indicators.

The BLF indicators are coded as follows:

Table 17 Attendant Console BLF Descriptions

Configuring Patterns

BLF Indicator State Description

Off The end user’s phone is not busy (on-hook) and available. On (solid light) The end user’s phone is busy (off-hook) and in use.

This section provides information on how to view, add, and delete patterns.

To add a pattern:

1 From the left-hand side of the main page, click the Patterns heading.

The List Patterns page appears.

2 From the List Patterns page, click Add Pattern.

The Add Pattern page appears. See Figure 11.

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56 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Figure 11 Add Pattern Window

3 Fill in the fields according to the Table 18.

Table 18 lists the Add Pattern field descriptions.

Table 18 Add Pattern Field Description

Field Description

PATTERN NAME A unique name for the pattern. PATTERN This is the pattern value. It can contain a wild card (*), but only

one or zero. If a * is present, it should be the last character in the pattern value.

4 Click Save.

The List Patterns page appears, showing the added pattern.

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Configuring URI Translation Patterns 57

Configuring URI Translation Patterns

Adding URI

Translation Pattern

To successfully communicate with other voice networks, the authentication server translates numbers based on source and destination calling patterns.

For example, if an end user dials number 456789 and the URI translation is configured so that the source pattern equals *and the destination pattern equals 456*, the result pattern is *@3com.com. In this example, the “*” is 789 because the user dialed 456789 and the destination pattern is 456*. 789 is used in place of the * in the result pattern, and the URI translation is 789@3com.com. 456789, the original phone number, gets translated as 789@3com.com and is processed accordingly.

You can configure a URI translations to support VPN translations.

To add a URI translation:

1 From the left-hand side of the main page, click the URI Translation

heading. The List URI Translation Patterns page appears.

2 From the List URI Translation Patterns page, click Add URI Translation.

The URI Translation page appears. See Figure 12.

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Figure 12 URI Translation Window

3 Use the drop-down menus according to Table 19. Patterns need to be

pre-configured before you create any URI Translations. See “Configuring Patterns”

Table 19 URI Translation Menu Descriptions

Field Description

Group Name Assign the URI translation to a group:

Source Pattern The source pattern where the call is coming from. Result Source Pattern This is the number that is displayed on the destination

Destination Pattern The called party for this URI translation. Result Destination Pattern The result pattern for this URI translation. Active Checked – this URI Translation is enabled.

on page 55 for more information.

■ Virtual Private Network

caller’s LCD.

Not Checked – this URI Translation is disabled.

This example shows a call being made from one company in the United States to another company in the United States. The call is outside the caller’s network and the caller does not want their extension made visible to the callee. A Result Source Pattern is used to display a different number, such as the 800 number of the caller’s company.

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Configuring URI Translation Patterns 59

If the caller’s telephone number is 847-555-2122, the 800 number for the caller’s company is 800-555-3433, the telephone number of the caller 508-555-4344, and the caller needs to dial a “9” to reach an outside line, you would set up an URI Translation in this manner:

Deleting URI

Translation Patterns

Source Pattern –

sip:8*

This signifies any telephone number that starts with an 8 (in this case 847-555-2122) within the company should follow the patterns set for the destination pattern.

Result Source Pattern –

sip:8005553433*

This is the number that should be displayed on the caller’s LCD. Destination Pattern –

sip:91*

This strips the 91 from the number once it reaches the gateway. Since this call is being made within the United States to another area code and the caller needs to dial 9 to get an outside line, the pattern is set up as sip:91*. If a caller needed to reach a telephone outside the United States, the Destination Pattern would be configured as sip:901*.

Result Destination Pattern –

sip:1*

This strips the 1 from the number as it leaves the gateway.

4 Click Save.

The List URI Translation Patterns page appears, showing the added URI translation pattern.

To delete URI translation patterns:

1 From the left-hand side of the main page, click the URI Translation

heading. The List URI Translation Patterns page appears.

2 From the List URI Translation Patterns page, check the checkbox(es)

preceding the pattern you want to delete.

3 Click Delete Selected.

The List URI Translation Patterns page refreshes, showing the deleted URI translation pattern.

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Configuring Class of Service

Adding a Class of

Service

Class of Service indicates what phone numbers an end user is allowed to either place or receive. Class of Services are comprised of one or more elements. Elements are made of patterns, which are associated with a phone number type such as Local or Emergency (varies by country). By creating Class of Services, it makes it easier for you to configure end user phones since the Class of Service names are added to a drop-down menu when you configure an end user phone and you can apply the same configuration across multiple telephones.

The emergency dialable digits are controlled by the ERL screens. If the emergency digits are identified by an ERL then those emergency dialable digits will not be applied a Class of Service treatment. Just because a Class of Service Element is named Emergency and is blacklisted does not mean that Emergency calls will not go through.

To add a Class of Service:

1 In the left-hand side of the main page, click the Class of Service heading.

The Class Of Service List page appears.

2 From the Type name of new class field, type in unique name to describe

the new Class of Service.

3 Click Add. The Class of Service List page refreshes showing the recently

added Class of Service.

4 From the Name column, click the name of the new Class of Service. The

Class Of Service Details For <Class of Service Name> page appears.

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Configuring Class of Service 61

Figure 13 Class of Service Details For <Class of Service Name> Window

5 Add elements to the Class of Service by selecting an element from the

Select element to add it to the class drop-down menu.

6 Click Add. The Class Of Service Details For <Class of Service Name> page

refreshes. Continue to add as many elements as you want to the Class of Service.

7 For each element you can configure whether or not inbound calls are

allowed to be received and if outbound calls are allowed to be placed. In each element row, click under the Inbound calls and Outbound calls heading to either enable or disable these types of calls.

■ If Whitelist is listed — These types of elements (calls) are allowed to be

placed or received.

■ If Blacklist is listed — These types of elements (calls) are not allowed to

be placed or received.

8 For each Class of Service, Trunk to Trunk dialing can be configured. If

enabled, end users are allowed to transfer calls from within the phone system to outside the phone system or to forward a call from outside the phone system to somewhere else outside the phone system. If it says Whitelist next to Trunk to Trunk, this feature is allowed.

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Enabling or Disabling

Inbound or Outbound

Calls in a Class of

Service

Adding or Deleting

Elements from a Class

of Service

To enable or disable inbound or outbound calls in a Class of Service:

1 From the left-hand side of the main page, click the Class of Service

heading. The Class Of Service List page appears.

2 From the Name column, click the name of the Class of Service you want

to edit. The Class Of Service Details For <Class of Service Name> page appears.

■ If you want to enable or disable an inbound call:

From the Inbound calls column, either the word Whitelist or Blacklist is listed and represents what authorization state the element is in. To change the state, click the word Whitelist (or Blacklist depending on configuration) to make it the opposite of what is listed.

■ If you want to enable or disable an outbound call:

From the Outbound calls column, either the word Blacklist or Whitelist is listed and represents what authorization state the element is in. To change the state, click the word Whitelist (or Blacklist depending on configuration) to make it the opposite of what is listed.

To add or delete elements from a Class of Service:

1 From the left-hand side of the main page, click the Class of Service

heading. The Class Of Service List page appears.

2 From the Name column, click the name of the Class of Service you want

to edit. The Class Of Service Details For <Class of Service Name> page appears.

To add elements to a Class of Service: a From the Select element to add it to the class drop-down menu,

choose an element to add to the Class of Service.

b Click Add. The Class Of Service Details For <Class of Service Name>

page refreshes. Continue to add as many elements as you want to the class of service.

c For each element, configure whether or not inbound calls are allowed

to be received and if outbound calls are allowed to be placed. In each

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Configuring Class of Service 63

element row, click under the Inbound calls and Outbound calls heading to either enable or disable these types of calls.

■ If Whitelist is listed — These types of elements (calls) are allowed to be

placed or received.

■ If Blacklist is listed — These types of elements (calls) are not allowed to

be placed or received.

To delete elements from a Class of Service: a From the Action column, click Remove from class in the same row as

the element that you want to delete. The Class Of Service Details For <Class of Service Name> page

refreshes, showing the deleted element.

Enabling or Disabling

Trunk to Trunk Calls

for a Class of Service

To enable or disable Trunk to Trunk calls for a Class of Service:

1 From the left-hand side of the main page, click the Class of Service

heading. The Class Of Service List page appears.

2 From the Name column, click the name of the Class of Service you want

to edit. The Class Of Service Details For <Class of Service Name> page appears.

3 Following the Tru nk To Tru nk heading, either the word Blacklist or

Whitelist is listed and represents what authorization state the Class of

Service is in. To change the state, click the word Whitelist (or Blacklist depending on current configuration) to make it the opposite of what is listed.

The Class Of Service Details For <Class of Service Name> page refreshes, showing the update Trunk to Trunk call state.

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Configuring Class of Service Elements

Adding Class of

Service Elements

Elements are made of patterns, which are associated with a phone number type such as Local or Emergency. Elements are needed so Class of Service types can be created. Any element created is added to a drop-down menu for when you go to add or edit a Class of Service.

To add a Class of Service element:

1 From the left-hand side of the main page, under the Class of Service

heading, click Elements. The Elements Of Class Of Service page appears.

2 From the Type name of new element field, type a name to define the

element.

3 Click Add. The Elements Of Class Of Service page refreshes showing the

new element.

4 Click the new element from the Name column to create patterns to

associate with the element.

5 The Patterns For <Element Name> page appears. See Figure 14.

Figure 14 Patterns For <Element Name> Window

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Configuring Type of Service 65

6 From the Type pattern value you want to add to element field, type a

pattern for the element.

7 Click Add. The Patterns For <Element Name> page refreshes, showing

the recently added pattern. Continue to add as many patterns as you want to associate with that element.

Editing Class of

Service Elements

Configuring Type of Service

Editing a class of service element allows you to either delete or add a new pattern to an element. You cannot revise a pattern once it has been added to an element, you can only delete a pattern you no longer want and add a new pattern.

To edit a Class of Service element:

1 From the left-hand side of the main page, under the Class of Service

heading, click Elements. The Elements Of Class Of Service page appears.

2 From the Name column, click on the element you want to edit. The

Patterns For <Element Name> page appears.

a To delete a pattern, from the Action column, click Delete in the same

row as the pattern you want to delete.

b To add a new pattern, type a new pattern in the Type pattern value

you want to add to element field and click Add.

3 The Patterns For <Element Name> page refreshes showing the edited

element.

Type of Service indicates what phone features an end user is allowed to have. Type of Services are comprised of one or more phone features that are bundled. For instance, if there are common phone feature configurations, you can bundle those configurations into one Type of Service so it makes end user phone configuration easier. The configured Type of Service names are added to a drop-down menu when you configure an end user phone.

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Adding a Type of

Service

To add a Type of Service:

1 From the left-hand side of the main page, click the Type of Service

heading. The Types Of Service List page appears. See Figure 15.

Figure 15 Types of Service List Window

2 From the Type name of new type field, type in a unique name to describe

the new Type of Service.

3 Click Add. The Types of Service List page refreshes showing the recently

added Type of Service.

4 From the Name column, click the name of the new Type of Service. The

Type Of Service Details For <Type of Service Name> page appears. See

Figure 16.

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Configuring Type of Service 67

Figure 16 Type Of Service Details For <Type of Service Name> Window

Deleting Type of

Services

5 Add a feature to the Type of Service by selecting a feature from the Select

feature to add it to the type drop-down menu. Features descriptions are provided in the Adding Phone Features section

on page 32.

6 Click Add. The Type Of Service Details For <Class of Service Name> page

refreshes. Continue to add as many features as you want to the Type of Service.

To delete a Type of Service:

1 From the left-hand side of the main page, click the Type of Service

heading. The Types Of Service List page appears.

2 From the Action column, click Delete in the same row as the Type of

Service you want to delete. The Types Of Ser vic e List page refreshes.

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Editing Type of

Services

To edit the features assigned to a Type of Service:

1 From the left-hand side of the main page, click the Type of Service

heading. The Types Of Service List page appears.

2 From the Name column, click the name of the Type of Service you want to

edit. The Type Of Service Details For <Type of Service Name> page appears.

To add another feature to the Type of Service: a Add a feature to the Type of Service by selecting a feature from the

Select feature to add it to the type drop-down menu.

Features descriptions are provided in the Adding Phone Features section on page 32.

b Click Add. The Type Of Service Details For <Type of Service Name>

page refreshes. Continue to add as many features as you want to the Type of Service.

To delete a feature from the Type of Service: a From the Action column, click Remove from type in the same row as

the feature you want to delete. The Type Of Service Details For <Type of Service Name> page refreshes showing the deleted feature.

Configuring Emergency Services

An Emergency Response Location (ERL) is defined as a location to which an emergency team may be dispatched. The complete VCX system is organized, from an emergency services point of view, into various ERLs. For instance, telephones can be assigned unique ERLs based on a geographic or physical location.

Each phone (uniquely identified by the assigned IP address) is part of a unique ERL and each ERL is assigned a location-wide emergency callback phone number. In addition, a set of emergency gateways are specified, which are used to directly reach the emergency service provided in case the Call Processor is down.

A set of ELINs are assigned to each ERL, so the phones in a particular ERL have a pool of ELINs. An emergency caller is assigned an ELIN from this shared pool. This association is used to callback the emergency caller. If all the ELINs associated with an ERL are in use, the location specific emergency callback number is used instead.

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Configuring Emergency Services 69

To ensure that emergency calls always go through, a set of system-wide defaults are defined — the callback phone number and an emergency gateway, identified by its IP address. These system defaults are used for phones which are not part of any ELIN.

Adding ERLs When ERLs are configured, you can configure Emergency Location

Identification Numbers (ELIN), which are assigned through an emergency services administrator.

To add an ERL:

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears. See Figure 17.

Figure 17 Emergency Defaults and Emergency Response Locations Window

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2 Click Add New ERL.

The Emergency Location page appears.

3 In the Location field, type a descriptive identifier for the location the ERL

is for based on geographic or physical location. For example, building XYX, 1st floor. There is a 10 character limit.

4 In the Emergency Callback Phone field, type the phone number of the

contact person responsible for emergency situations within an organization (for example, a security guard).

5 Click Save.

The ERL is added to the Emergency Response Location heading. See Figure 18.

Figure 18 Emergency Defaults and Emergency Response Locations Window

6 Add an IP address range for the ERL.

This specifies which telephones should be included within this ERL (for example, all telephones on the 1st floor of a building). Each phone in an ERL is assigned an IP address from a range of IP addresses specified by network address and netmask.

a From the Location Settings heading, click IP Ranges within the same

row as the ERL you want to configure.

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Configuring Emergency Services 71

The List of IP Ranges for <Name of ERL> page appears.

b Click Add New.

The IP Address Range page appears.

c In the IP Address field, type the IP network address for phones you

want to include in this ERL.

d In the Subnet Mask field, type the subnet mask for this IP address

range.

e Click Save.

The List of IP Ranges for <Name of ERL> page refreshes showing the new IP address range.

7 Configure the Emergency Digits for the ERL.

Configuring the Emergency Digits (numbers) signals to the gateway that the call being dialed is an emergency number. Any numbers configured are marked as emergency calls and handled differently in case of a disconnect.

a Click <Name of ERL> from the top of the List of IP Ranges for <Name

of ERL> page to return to the ERL configuration page.

b From the Location Settings heading, click Emergency Digits within the

same row as the ERL you want to configure. The Emergency Digits For <Name of ERL> page appears.

c Click Add New. d From the Emergency Number field, type an emergency number to

signal to the gateway that when this number is dialed, treat it as an emergency number (for example, sip:911@<IP address of server>).

e Click Save. f The Emergency Digits For <Name of ERL> page refreshes showing the

new emergency digit (number).

g If you have more Emergency Digits (numbers) to add, repeat step c

through step e.

8 Configure the Emergency Gateway IP for the ERL.

Configuring the Emergency Gateway IP specifies the address of the gateway to be used to reach an emergency service provider in case the VCX Call Processor is down. You can configure multiple gateways for a redundant configuration.

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a Click <Name of ERL> from the top of the Emergency Digits For <Name

of ERL> page to return to the ERL configuration page.

b Click Emergency Gateway IP within the same row as the ERL you want

to configure. The Emergency Gateway IP Addresses For <Name of ERL> page

appears.

c Click Add New.

The Gateway IP Address page appears.

d In the Gateway IP Address field, type the IP address of the gateway

you want calls to be routed to for the IP addresses (telephones) within the ERL.

e Click Save.

The Emergency Gateway IP Addresses For <Name of ERL> page refreshes, showing the emergency gateway.

f If you have more Emergency Gateways to add, repeat step b through

step e.

9 Configure the Emergency Lines for the ERL.

Configuring the Emergency Lines determines which ELINs should be assigned to each ERL. You can configure multiple ELINs for each ERL.

a Click <Name of ERL> from the top of the Emergency Digits For <Name

of ERL> page to return to the ERL configuration page.

b Click Emergency Lines within the same row as the ERL you want to

configure. The Emergency Line ID Numbers <Name of ERL> page appears.

c Click Add New ELIN.

The Emergency Line ID Numbers page appears.

d From the ELIN field, type the Emergency Location Identification

Number.

e In the Association Release Timer field, type in the amount of time you

want to leave the ELIN associated to the emergency caller. This number is entered as a string in hours and the range is 1 through 24. This association is used to callback the emergency caller. After the configured time expires, the association between the emergency caller and ELIN is dropped. In case an ELIN is not in use, it can be assigned to

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Configuring Emergency Services 73

a new emergency caller and the association with an older emergency caller is overwritten with the association of the new emergency caller.

f In the Usage Release Timer field, type in the maximum amount of time

you want to allow the ELIN to remain in use. This number is entered as a string in hours and the range is 1 through 24. Normally, an ELIN is freed when the emergency service provider goes on-hook before the emergency caller goes on-hook, otherwise, the ELIN is kept in use for the duration of this timer.

g Click Save.

The Emergency Line ID Numbers <Name of ERL> page refreshes, showing the ELIN.

h If you have more ELINs to add, repeat step b through step g.

The ERL is now configured.

Adding or Editing the

Emergency Defaults

The emergency defaults are used when there is no information in the emergency response database for a emergency caller (phone IP address). Typically, phone IP addresses are stored within ranges for a defined ERL.

If Emergency service settings are changed, (for example, the gateway IP address or emergency digits) they will not take effect until the telephones are power cycled. A simple logout/login of the telephone is not adequate enough.

To add or edit the emergency defaults:

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Defaults page appears.

2 In the IP Address field, type the IP address of a system-wide emergency

gateway.

3 In the Emergency Callback Phone field, type the phone number of the

contact person responsible for emergency situations within the organization (for example, a security guard).

4 Click Save.

The Emergency Default is applied to the entire organization.

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Deleting ERLs To de le te an E RL :

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 Click the checkbox(es) preceding the ERL(s) you want to delete. 3 Click Delete Selected.

A pop-up window appears, verifying if you really want to delete the ERL(s).

4 Click OK.

The Emergency Response Location page refreshes, verifying the ERL(s) were deleted.

Editing IP Addresses

of an ERL

To edit an IP address range for the ERL.

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 From the Location Settings heading, click within the same row as the ERL

you want to edit. The List of IP Ranges for <Name of ERL> page appears.

3 From the Network IP heading, click the IP address range you want to edit.

The IP Address Range page appears.

4 In the IP Address field, type the IP network address for phones you want

to include in this ERL.

5 In the Subnet Mask field, type the subnet mask for this IP address range. 6 Click Save.

The List of IP Ranges for <Name of ERL> page refreshes showing the new IP address range.

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Configuring Emergency Services 75

Deleting IP Addresses

from an ERL

Editing Emergency

Digits

To delete an IP address range from an ERL.

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 From the Location Settings heading, click IP Ranges within the same row

as the ERL you want to delete IP address from. The List of IP Ranges for <Name of ERL> page appears.

3 Click the checkbox(es) preceding the IP address(es) you want to delete. 4 Click Delete Selected.

A pop-up window appears, verifying if you really want to delete the IP address(es).

5 Click OK.

The List of IP Ranges for <Name of ERL> page refreshes verifying the IP address(es) were deleted.

To edit an Emergency Digit for the ERL.

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 From the Location Settings heading, click Emergency Digits within the

same row as the ERL you want to edit. The Emergency Digits For <Name of ERL> page appears.

3 From the Emergency Number heading, click the telephone you want to

edit. The Emergency Number page appears.

4 From the Emergency Number field, edit the emergency number. 5 Click Save.

The Emergency Digits For <Name of ERL> page refreshes showing the new Emergency Digit.

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Deleting Emergency

Digits from an ERL

Editing Emergency

Gateway IP

Addresses from an

ERL

To delete an Emergency Digit from an ERL.

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 From the Location Settings heading, click Emergency Digits within the

same row as the ERL you want to delete an Emergency Digit from. The Emergency Digits For <Name of ERL> page appears.

3 Click the checkbox(es) preceding the Emergency Digit(s) you want to

delete.

4 Click Delete Selected.

A pop-up window appears, verifying if you really want to delete the Emergency Digit(s).

5 Click OK.

The Emergency Digits For <Name of ERL> page refreshes verifying that the Emergency Digit(s) were deleted.

To edit an Emergency Gateway IP Address for the ERL.

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 From the Location Settings heading, click Emergency Gateway IP within

the same row as the ERL you want to edit. The Emergency Gateway IP Addresses For <Name of ERL> page appears.

3 From the IP Address heading, click the IP address you want to edit.

The Gateway IP Address page appears.

4 In the Gateway IP Address field, type the IP address of the gateway you

want to edit.

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Configuring Emergency Services 77

5 Click Save.

The Emergency Gateway IP Addresses For <Name of ERL> page refreshes, showing the Emergency Gateway.

Deleting Emergency

Gateway IP

Addresses from an

ERL

To delete an Emergency Gateway IP Address from an ERL.

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 From the Location Settings heading, click Emergency Gateway IP within

the same row as the ERL you want to delete the Emergency Gateway IP address from.

The Emergency Gateway IP Addresses For <Name of ERL> page appears.

3 Click the checkbox(es) preceding the Emergency Gateway IP Address(es)

you want to delete.

4 Click Delete Selected.

A pop-up window appears, verifying if you really want to delete the Emergency Digit(s).

5 Click OK.

The Emergency Gateway IP Addresses For <Name of ERL> page refreshes, verifying the Emergency Gateway(s) were deleted.

Editing Emergency

Lines to an ERL

To edit an Emergency Line for the ERL.

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 From the Location Settings heading, click Emergency Lines within the

same row as the ERL you want to edit. The Emergency Line ID Numbers <Name of ERL> page appears.

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78 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

3 From the ELIN heading, click the ELIN you want to edit.

The Emergency Line ID Number page appears.

4 From the ELIN field, type the Emergency Location Identification Number. 5 In the Association Release Timer field, type in the amount of time you

6 In the Usage Release Timer field, type in the maximum amount of time

you want to allow the ELIN to remain in use. This number is entered as a string in hours and the range is 1 through 24. Normally, an ELIN is freed when the emergency service provider goes on-hook before the emergency caller goes on-hook,otherwise, the ELIN is kept in use for the duration of this timer.

7 Click Save.

Deleting Emergency

Lines from an ERL

The Emergency Line ID Numbers <Name of ERL> page refreshes, showing the ELIN.

To delete an Emergency Line from an ERL.

1 From the left-hand side of the Users main page, click the Emergency

Services heading. The Emergency Response Locations page appears.

2 From the Location Settings heading, click Emergency Lines within the

same row as the ERL you want to delete an ELIN from. The Emergency Line ID Numbers <Name of ERL> page appears.

3 Click the checkbox(es) preceding the Emergency Gateway IP Address(es)

you want to delete.

4 Click Delete Selected.

A pop-up window appears, verifying if you really want to delete the Emergency Line(s).

5 Click OK.

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Configuring Dial Plans 79

The Emergency Line ID Numbers <Name of ERL> page refreshes, verifying the ELIN(s) were deleted.

Configuring Dial Plans

Adding Dial Plans To add a dial plan:

Dial plans are comprised of individual or bundled dial rules. By creating dial plans, it makes it easier for you to configure end user phones since the dial plan names are added to a drop-down menu when you configure an end user phone. Dial rules must be created before a dial plan is created. Once dial plans are associated with a phone, the configured phone numbers no longer require an end user to press OK to place a call.

1 Verify that the dial rules you want associated with the dial plan have

already been created by clicking the Dial Rules heading from the menu.

a If all of the dial rules have already been created, continue with step 2. b If you still need to create a dial rule, go to the Adding Dial Rules

section on page 84 before continuing with the next step.

2 Create a name to associate with the Dial Plan, by clicking Dial Plans. The

Dial Plans page appears.

3 Click Add Dial Plan. The Add Dial Plan page appears. See Figure 19.

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Figure 19 Add Dial Plan Window

4 Type a unique name to assign to the dial plan in the Name field. 5 Click Update. The Dial Plans page appears, showing the new dial plan

name.

6 Click Dial Rules in the same row as the new dial plan to associate dial

rules with it. The Dial Rules For Dial Plan: <Dial Plan Name> page appears. See Figure 20.

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Configuring Dial Plans 81

Figure 20 Dial Rules For Dial Plan: <Dial Plan Name> Window

7 Click Assign Dial Rules. The Assign New Dial Rules for Dial Plan: <Dial Plan

Name> page appears. Figure 21.

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Figure 21 Assign New Dial Rules for Dial Plan: <Dial Plan Name> Window

Editing Dial Plan

Names

8 Click the checkbox of each dial rule you want to associated with the new

dial plan.

9 Click Assign Selected. The Dial Rules For Dial Plan: <Dial Plan Name>

page appears showing all of the dial rules associated with that dial plan.

To edit a dial plan name:

1 From the left-hand side of the main page, click Dial Plans. The Dial Plans

page appears.

2 Click the dial plan name you want to edit from the Name column. The

Edit Dial Plan page appears.

3 Revise the name of the dial plan and click Update. The Dial Plans page

appears showing the change.

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Configuring Dial Rules 83

Editing Dial Rules

Associated with a

Dial Plan

Deleting Dial Plans To delete a dial plan:

To edit the dial rules associated with a dial plan:

1 From the left-hand side of the main page, click Dial Plans. The Dial Plans

page appears.

2 Click Dial Rules in the same row as the dial plan you want to edit. The

Dial Rules For Dial Plan: <Dial Plan Name> page appears.

a To assign additional dial rules, click Assign Dial Rules. b To unassign dial rules, click the checkbox preceding the dial rule(s) and

then click Unassign Selected.

If unassigning a dial rule, it only unassigns it from the dial plan being edited. The unassigned dial rule is still associated to any other dial plan that it is assigned to.

3 The Dial Rules For Dial Plan: <Dial Plan Name> page refreshes showing all

of the dial rules assigned to that dial plan.

When you delete a dial plan, any dial rules associated with the deleted dial plan are not deleted.

Configuring Dial Rules

If a dial plan is assigned to a user or a phone, it cannot be deleted.

1 From the left-hand side of the main page, click Dial Plans. The Dial Plans

page appears.

2 Click the checkbox preceding the dial plan you want to delete. 3 Click Delete Selected. The Dial Rules page refreshes showing the deleted

dial plan.

Dial rules simplify dialing and are created by configuring patterns for phone numbers or phone number ranges. Dial rules can be bundled to create a dialing plan, which can then be assigned to a specific phone. Once dial plans are associated with a phone, the configured phone numbers no longer require an end user to press OK to place a call.

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Adding Dial Rules To add a dial rule:

1 From the left-hand side of the main page, under the Dial Plans heading,

click Dial Rules. The Dial Rules page appears.

2 Click Add Dial Rules. The Add Dial Rule page appears. See Figure 22.

Figure 22 Add Dial Rules Window

3 Fill out the fields according to Table 20.

Table 20 describes the Dial Rule Parameters fields.

Table 20 Dial Rule Parameter Field Descriptions

Field Description

Name This assigns a unique name to the individual dialing

rule.

Min Length This indicates the minimum number of digits in a

Max Length This indicates the maximum number of digits in a

(continued)

phone number an end user must dial before a call is placed automatically.

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Configuring Call Park 85

Table 20 Dial Rule Parameter Field Descriptions (continued)

Field Description

Timeout This indicates the number of seconds that the phone

will wait for another digit to be dialed before it places the call.

Note: The default timeout is 5 seconds.

Pattern This represents a defined string of numbers. When

the defined string of numbers dialed matches a configured pattern, the phone number being dialed is automatically placed once the configured Timeout expires and as long as it is within the range of the configured length.

4 Click Update. The Dial Rules page appears showing the new dial rule.

Deleting Dialing

Rules

Configuring Call Park

To delete a dial rule:

1 From the left-hand side of the main page, under the Dial Plans heading,

click Dial Rules. The Dial Rules page appears.

2 From the Dial Rules page, either an individual or multiple dial rules can be

deleted.

This deletes the dial rule completely. Any dial plan associated with this dial rule will no longer have this dial rule associated with it.

■ Individual — Click the checkbox preceding the dial rule and then click

delete from the Action column in the same row as the dial rule.

■ Multiple — Click the checkbox preceding the dial rules and then click

Delete Selected.

The Dial Rules page refreshes showing the deleted dial rule.

This section provides information on how to globally configure call park for a network domain. This feature allows end users to place a call on hold so it may be retrieved from another phone in the system. For example, if you are on an active call at your phone, you can park the call with an access code and the authentication server automatically reserves a call session. Then you can go on a different phone, dial the access code, and continue the call.

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To configure the call park feature:

1 From the left-hand side of the main page, under the Server Configuration

heading, click Call Park. The Call Park Configuration page appears. See Figure 23.

Figure 23 Call Park Configuration Window

2 Fill out the fields according to Table 21.

Table 21 describes the Call Park Configuration fields.

Table 21 Call Park Field Descriptions

Field Description

Start Number The number to begin call sessions for calls being

End Number The number to end call sessions for calls being

Time Out (seconds) The number of seconds a call session will be kept

parked. 3Com recommends the start number to be

800.

parked. 3Com recommends the end number to be

899.

active for a parked call before the session is terminated.

3 Click Update to set the configuration parameters.

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Configuring the Server 87

Configuring the Server

Enabling VPN

Translation

The Server Configuration section enables or disables Virtual Private Network (VPN) translation for URI translation patterns.

To enable VPN and speed dial translation:

1 From Server Setup heading, click Server.

The Server Configuration page appears.

2 Click the VPN Translation checkbox to enable it. The description for the

options are shown in Table 22.

Table 22

Field Description

VPN Translation Enable VPN translation to support URI number translation

between networks. IP Centrex Not supported at this time. Preferred Language Not supported at this time. URI Speed Dial Not supported at this time.

3 Click Save.

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Page 89

CONFIGURING THE DIRECTORY

Accessing the Directory Server Configurables

SERVER

This chapter provides information on how to configure the directory server through the provisioning server. Use the provisioning server to manage routes; bundles; end points; black and white lists; patterns; out dial patterns; requestors; holidays; calender, week day, and day time bands; URI route maps; and destination URI translation.

No more than 50,000 objects should be viewed through the web provisioning server at a time; otherwise, it could overload the web provisioning application server.

Be sure to set your Web browser preferences so that the cache is updated when ever you modify or view a new web page.

To access the directory server configurables through the web provisioning server:

1 From a standard web browser, log into 3Com VCX 7000 main web page,

which is http://<IP address of the VCX V7000 IP Telephony Server>/voipadmin.

2 Click VCX Administrator Interface and log in. 3 At the top of the main page of the web provisioning server, click

DIRECTORY. The directory server’s main page appears. See Figure 24.

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Figure 24 Directory Server’s Main Page

Configuring a Call Route through the Web Provisioning Server

To add a call route using the web provisioning server:

1 Follow the steps according the “Accessing the Directory Server

Configurables” section on page 89.

2 Add an end point. For instructions, go to the “Adding End Points”

section on page 108.

3 Add a pattern for the end point. For instructions go to the “Adding

Patterns” section on page 91.

4 Add an out dial pattern for the end point. For instructions go to the

“Adding Out Dial Patterns” section on page 92.

5 Assign the out dial pattern to the end point. For instructions go to the

“Adding or Editing Out Dial Patterns of End Points” section in page 112.

6 Add a route. For instructions go to the “Adding Routes” section in

page 118.

7 Add URI Route Map. This associates the pattern with the route. For

instructions go to the “Adding URI Route Maps” section on page 127.

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Managing Patterns 91

8 Associate the route with the end point added. For instructions go to the

“Assigning End Points and Bundles to Routes” section on page 122.

9 Associate the out dial pattern with the routes added. For instructions go

to the “Assigning Out Dial Patterns for Routes” section on page 124.

Managing Patterns This section provides information on how to add, edit, and delete

patterns. Patterns are regular expressions that are used in various tables in the pattern schema.

Adding Patterns To add patterns:

1 From the directory server main page, click Patterns. 2 From the Pattern page, click Add Pattern. 3 Fill in the fields according to the descriptions below:

■ Pattern Name — This is a unique description for the pattern.

■ Pattern Value — This is a unique expression pattern. Limited to 64

characters.

4 Click Save. The Patterns page appears, showing the added pattern.

Editing Patterns To edit patterns:

1 From the directory server main page, click Patterns. 2 From the Patterns page, edit a pattern by clicking the pattern name from

the Name column.

3 Modify the necessary fields:

■ Pattern Id — This is automatically assigned and is not editable.

■ Pattern Name — This is a unique description for the pattern.

■ Pattern Value — This is a unique expression pattern. Limited to 64

characters.

4 Click Save. The Patterns page appears, showing the edited pattern.

Deleting Patterns To delete patterns:

1 From the directory provisioning main page, click Patterns. 2 From the Patterns page, either an individual or multiple patterns can be

deleted.

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■ Individual — From the Action column, click Delete in the same row as

the pattern.

■ Multiple — Check each box preceding the Name column and then

click Delete Selected.

A pattern cannot be deleted if it is associated with a route. You will get a DB Exception error if you try to delete a pattern that is associated with a route.

The Patterns page refreshes, showing the deleted patterns.

Managing Out Dial Patterns

Adding Out Dial

Patterns

This section provides information on how to add, edit, and delete out dial patterns. An out dial pattern is optional for an end point. Out dial patterns determine how the outbound destination URI is modified. An end point can have many out dial patterns.

To add out dial patterns:

1 From the directory provisioning main page, click OutDial Pattern. 2 The OutDial Patterns page appears. See Figure 25.

Figure 25 OutDial Patterns Window

3 From the OutDial Patterns page, click Add Pattern.

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Managing Out Dial Patterns 93

4 Fill in the fields according to the descriptions below:

■ Name — Enter a unique name for the out dial pattern.

■ Match Pattern — From the drop-down menu, click a pattern listed in

the List of Patterns page.

■ Translation String — Type a translation string for the out dial pattern.

This determines how the outbound destination URI will be translated.

■ E164 Description — If the destination URI is a E.164 number then this

field lists the type of the resultant E.164 numbers.

■ Number Plan Description — Indicates the type of numbering plan

used. The ISDN PRI is provisioned in the outdial pattern. The directory server sends the NPI value to the SIP Proxy. The SIP proxy adds the NPI value to the outgoing SIP INVITE and sends it to the chosen gateway to make the outgoing call. If an NPI value is provisioned it forces an NPI value to be added to the outgoing call parameters or override an existing NPI value.

5 Click Save. The OutDial Patterns page appears, showing the added out

dial pattern.

Editing Out Dial

Patterns

To edit out dial patterns:

1 From the directory provisioning main page, click OutDial Pattern.

The OutDial Patterns page appears.

2 From the OutDial Patterns page, edit an out dial pattern by clicking the

out dial pattern from the Name column. The OutDial Pattern Information page appears.

3 Modify the fields according to the descriptions below:

■ Id — This is automatically assigned.

■ Name — Type in a unique out dial pattern name.

■ Match Pattern — This is automatically assigned according the patterns

added. Type a PATTERN ID according to what is listed in the patterns table.

■ Translation String — Type a translation string for the out dial pattern.

This determines how the outbound destination URI is translated.

■ E164 Description — If the destination URI is a E164 number then this

field lists the type of the resultant E164 numbers.

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■ Number Plan Description — Indicates the type of numbering plan

4 Click Save. The OutDial Patterns page appears, showing the edited out

dial pattern.

Deleting Out Dial

Managing Requestors

To delete out dial patterns:

Patterns

1 From the directory provisioning main page, click OutDial Pattern.

The OutDial Patterns page appears.

2 From the OutDialPatterns page, either an individual or multiple out dial

patterns can be deleted.

■ Individual — From the Action column, click Delete in the same row as

the out dial pattern.

■ Multiple — Check each box preceding the Name column and then

click Delete Selected.

An outdial pattern cannot be deleted if it is associated with a route. You will get a DB Exception error if you try to delete an outdial pattern that is associated with a route.

The OutDial Patterns page refreshes, showing the deleted out dial patterns.

This section provides information on how to add, edit, and delete requestors. Requestors are usually Tier 1 (such as a gateway) or Tier 2 (such as the call controller) components used for source based input parameters for URI Translation and Destination URI Routing.

Adding Requestors To add requestors:

1 From the directory provisioning page, click Requestors.

The List of Requestors page appears. See Figure 26.

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Managing Requestors 95

Figure 26 List of Requestors Window

2 From the List of Requestors page, click Add Requestor.

The Add Requestor page appears.

3 Fill in the fields with the following requestor information.

■ Name — Unique requestor name.

■ IP Address — IP address in binary.

■ IP Port — IP address port number.

■ DNS Name — Name of qualified domain name.

■ Time Zone Name — Name of time zone such as CST, EST, etc.

■ Time Zone Offset — Number of seconds offset from the timezone

(GMT)

■ Day Light Savings — Determines whether or not daylight saving time

is active. Off - Not active On - Active

4 Click Save. The List of Requestors page appears, showing the added

requestor.

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Editing Requestors To edit a requestor:

1 From the directory provisioning page, click Requestors.

The List of Requestors page appears.

2 From the List of Requestors page, edit a requestor by clicking on the

requestor name under the Name column. The Edit Requestor page appears.

3 Edit the necessary fields according to these descriptions:

■ Id — This value is automatically generated and cannot be changed.

■ Requestor Name— Unique requestor name.

■ IP Address — IP address in binary.

■ IP Port — IP address port number.

■ DNS Name — Name of qualified domain name.

■ Time Zone Name — Name of time zone such as CST, EST, etc.

■ Time Zone Offset — Number of seconds offset from the timezone

(GMT)

■ Day Light Savings — Determines whether or not daylight saving time

is active. Off - Not active On - Active

4 Click Save. The List of Requestors page appears, showing the edited

requestor.

Deleting Requestors To delete requestors:

1 From the directory provisioning page, click Requestors.

The List of Requestors page appears.

2 From the List of Requestors page, either an individual or multiple

requestors can be deleted.

■ Individual — From the Action column, click Delete in the same row as

the requestor.

■ Multiple — Check each box preceding the Name column and then

click Delete Selected.

3 The List of Requestors page refreshes, showing the deleted requestors.

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Managing Holidays 97

Managing Holidays This sections provides information on how to add, edit, and delete

calendar holidays based on the month and day, and is used as input parameters for URI Translation and Routing.

Adding Holidays To add holidays:

1 From the directory provisioning page, click Holidays.

The List of Holidays page appears. See Figure 27.

Figure 27 List of Holidays Window

2 From the List of Holidays page, click Add Holiday.

The Add Holiday page appear. See Figure 28.

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Figure 28 Add Holiday Window

3 Fill in the fields with the following holiday information.

■ Name — Type a unique holiday name.

■ Month — From drop-down menu, click month of year for holiday.

■ Day — From drop-down menu, click day of month for holiday.

4 Click Save. The List of Holidays page appears, showing the added holiday.

Editing Holidays To edit holidays:

1 From the directory provisioning page, click Holidays.

The List of Holidays page appears.

2 From the List of Holidays page, edit a holiday by clicking one from the

Name column. The Edit Holiday page appears.

3 Edit the necessary fields according to these descriptions:

■ Holiday Id — This value is automatically generated and cannot be

changed.

■ Name — Type a unique holiday name.

■ Month — From drop-down menu, click month of year for holiday.

■ Day — From drop-down menu, click day of month for holiday.

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4 Click Save. The List of Holidays page appears, showing the edited holiday.

Deleting Holidays To delete a holiday:

1 From the directory provisioning page, click Holidays.

The List of Holidays page appears.

2 From the List of Holidays page, either an individual or multiple holidays

can be deleted.

■ Individual — From the Action column, click Delete in the same row as

the holiday.

■ Multiple — Check each box preceding the Name column and then

click Delete Selected.

The List of Holidays page refreshes, showing the deleted holidays.

Managing Week Day Bands 99

Managing Week Day Bands

Adding Week Day

Bands

This section provides information on how to add, edit, and delete week day time bands. Week day bands are used as input parameters for URI Translation and Routing.

To add week day bands:

1 From the directory provisioning page, click Week Day Bands.

The List of Week Day Bands page appears. See Figure 29.

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Figure 29 List of Week Day Bands Window

2 From the List of Week Day Bands page, click Add Week Day Band.

The Add Week Day Bands page appears. See Figure 30.

Figure 30 Add Week Day Bands Window

3 In the Name field, type a description. 4 Click the checkboxes for days to include in the week day band.