3Com 900-0234-01 User Manual

VCXTM Administration Guide

V7210 IP Call Processor V7220 Accounting Suite 3Com Telephones and Attendant Console VCX Call Records Utility VCX Complementary Attendant

VCX™ V7000 IP Telephony Solution System Release 5.2

Part Number 900-0234-01 Rev AA Published Decembver 2004

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

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CONTENTS

ABOUT THIS GUIDE

Related Documentation 17 Your Comments 18

1 CONFIGURING THE AUTHENTICATION SERVER

Direct Phone to Gateway Dialing 19 Accessing the Authentication Server Interface 19 Configuring End Users 21

Adding End Users 21 Viewing All End Users 23 Searching for End Users 24 Editing End User Profiles 25 Cloning End Users 25 Deleting End Users 26

Configuring User Phones 27

Adding Phones 27 Deleting Phones from a User 31 Adding Phone Features 32 Editing Phone Features 35 Deleting Phone Features 37 Adding Phone Restrictions 37 Adding Anonymous Call Restrictions 39 Deleting Phone Restrictions 40 Adding Phone Registrations 40 Viewing Phone Registrations 42 Viewing Call History 43 Viewing Phone Ring Tones 45

Adding or Editing Ring Tones of Specific Phones 47 Viewing the LCD Directory 47 Configuring Media Access Control 49

Adding a MAC Address 49

Editing a MAC Address 50 Deleting a MAC Address 50

Configuring an Attendant Console 51

Supported Attendant Console Feature Buttons 51 Adding an Attendant Console 51 Editing Feature Mapping Buttons on an Attendant Console 53 Editing Extensions on an Attendant Console 54 Editing Attendant Console Basic Information 54 Deleting an Attendant Console 55

Attendant Console Busy Lamp Flash Descriptions 55 Configuring Patterns 55 Configuring URI Translation Patterns 57

Adding URI Translation Pattern 57

Deleting URI Translation Patterns 59 Configuring Class of Service 60

Adding a Class of Service 60

Enabling or Disabling Inbound or Outbound Calls in a Class of

Service 62

Adding or Deleting Elements from a Class of Service 62

Enabling or Disabling Trunk to Trunk Calls for a Class of Service 63 Configuring Class of Service Elements 64

Adding Class of Service Elements 64

Editing Class of Service Elements 65 Configuring Type of Service 65

Adding a Type of Service 66

Deleting Type of Services 67

Editing Type of Services 68 Configuring Emergency Services 68

Adding ERLs 69

Adding or Editing the Emergency Defaults 73

Deleting ERLs 74

Editing IP Addresses of an ERL 74

Deleting IP Addresses from an ERL 75

Editing Emergency Digits 75

Deleting Emergency Digits from an ERL 76

Editing Emergency Gateway IP Addresses from an ERL 76

Deleting Emergency Gateway IP Addresses from an ERL 77

Editing Emergency Lines to an ERL 77

Deleting Emergency Lines from an ERL 78

Configuring Dial Plans 79

Adding Dial Plans 79 Editing Dial Plan Names 82 Editing Dial Rules Associated with a Dial Plan 83 Deleting Dial Plans 83

Configuring Dial Rules 83

Adding Dial Rules 84

Deleting Dialing Rules 85 Configuring Call Park 85 Configuring the Server 87

Enabling VPN Translation 87

2 CONFIGURING THE DIRECTORY SERVER

Accessing the Directory Server Configurables 89 Configuring a Call Route through the Web Provisioning Server 90 Managing Patterns 91

Adding Patterns 91

Editing Patterns 91

Deleting Patterns 91 Managing Out Dial Patterns 92

Adding Out Dial Patterns 92

Editing Out Dial Patterns 93

Deleting Out Dial Patterns 94 Managing Requestors 94

Adding Requestors 94

Editing Requestors 96

Deleting Requestors 96 Managing Holidays 97

Adding Holidays 97

Editing Holidays 98

Deleting Holidays 99 Managing Week Day Bands 99

Adding Week Day Bands 99

Editing Week Day Bands 101

Deleting Week Day Bands 101 Managing Day Time Bands 102

Adding Day Time Bands 102 Editing Day Time Bands 103 Deleting Day Time Bands 104

Managing Calendar Bands 105

Adding Calendar Bands 105 Editing Calendar Bands 106 Deleting Calendar Bands 107

Managing End Points 108

Adding End Points 108 Editing End Points 111 Deleting End Points 111 Adding or Editing Out Dial Patterns of End Points 112 Deleting Out Dial Patterns from Existing End Points 113

Managing End Point Black Lists 114

Adding End Point Black Lists 114 Deleting End Point Black Lists 116

Managing End Point White Lists 116

Adding White Lists 116 Deleting End Point White Lists 118

Managing Routes 118

Adding Routes 118 Editing Routes 121 Deleting Routes 122 Assigning End Points and Bundles to Routes 122 Editing Priorities of Bundles or End Points Assigned to a Route 123 Unassigning End Points or Bundles Assigned to Routes 124 Assigning Out Dial Patterns for Routes 124 Unassigning Out Dial Patterns of Routes 126

Managing URI Route Maps 127

Adding URI Route Maps 127 Deleting URI Route Maps 131 Globally Editing URI Mapped Routes Source Based Routing

Properties 131

Managing URI Route Black Lists 132

Adding Black Listed End Points to URI Route Maps 132 Deleting Black Listed End Points from a URI Route Map 133

Managing URI Translation 134

Understanding Translation Algorithms 134

Adding Destination URI Translations 135

Globally Editing URI Translation Sourced Based Route Properties 137 Server Configuration 138

Globally Configuring Routes 138

Resetting Globally Provisioned Routes 139

3 CONFIGURING THE ACCOUNTING SERVER

Database Identification Configuration 141

Changing the Database Name 141

Changing the Database Server Name 141

Changing the Database User Name 142

Changing the Database User Password 142 Configuring the Database Keep Alive Timeout 143 Configuring the Client Activity Interval 143

Server Configuration File 143

Enterprise Management Suite 144 Configuring Client Request Threads 144

Server Configuration File 144

Enterprise Management Suite 144 Configuring the Logging Level 145

Server Configuration File 145

Enterprise Management Suite 145 Enabling Packet Tracing 146

Server Configuration File 146

Enterprise Management Suite 146 Creating Backup Configuration Files 147

Creating a CFM Backup File 147

Setting the Current Configuration as Baseline 147 Restoring Backup Configuration Files 148

Selecting the Planned CFM File 148 SNMP Support 149

Enabling SNMP Support 149 3Queue Protocol Support 149

Enabling and Disabling 3Q 149

4 CONFIGURING THE CALL PROCESSOR

Call Processor Overview 151

Call Processor Advantages 151

Configuration Methods 152

Through EMS 152 Through CLI 152

Configuring Call Control 152

Through EMS 152

Configuring Trusted Endpoints 153

Adding Trusted Endpoints 153 Editing Trusted Endpoints 155

Deleting Trusted Endpoints 156 Verifying Call Processor Version 157 Configuring the Back-end Server Plugins 157

Adding Primary and Secondary Accounting Servers 157

Editing Accounting Server IP Addresses 159

Removing Accounting Servers 159

Adding Primary and Secondary Authentication Servers 160

Editing Authentication Server IP Addresses 161

Removing Authentication Servers 162

Adding Primary and Secondary Directory Servers 162

Editing Directory Server IP Addresses 163

Removing Directory Servers 164

Enabling or Disabling Accounting Server 164

Enabling or Disabling Authentication Server 165

Enabling or Disabling Directory Server 165 Monitoring Call Statistics 165

5 CONFIGURING TELEPHONES

Configuring 3Com Telephones 167 3Com Telephone Local User Interface Menus 167

Assessing the Telephone LUI Menus 168 Administration Telephone Feature Keys 176

6 CONFIGURING THE COMPLEMENTARY ATTENDANT

Logging into the CAS 177 Updating Telephone Directory 178 Changing the Telephone Associated with the CAS 179 Uninstalling the CAS 180

7 CALL REPORTING

Call Detail Records Introduction 181

CDR Generating Components 181 Logging into the Call Report Utility 182 Updating the CDR Fields 182

Retrieving VCX CDRs Manually 182

Retrieving VCX CDRs Automatically 183 Changing the Servers Associated with the Call Report Utility 183 Uninstalling the Call Report Utility 184 Supported VCX CDR Field Descriptions 185

8 CONFIGURING THE SIP PHONE DOWNLOADER

Configuring the SIP Phone Downloader 187

Through the SipPhoneDL.xml File 187

Through Enterprise Management Suite 188 Device Mapping through EMS 190

9 MAINTAINING THE V7000 IP TELEPHONY SUITE

Overall System Maintenance 193

Upgrading a VCX System 193

Downgrading from 5.2 to 5.0 194

Verifying Software Versions 198

Clearing Cache from Tomcat 198

Stopping Tomcat 199

Rediscovering the IP Telephony Server in EMS 199

Saving the 3Com VCX IP Telephony Server Configuration in EMS 199

Restoring the 3Com VCX IP Telephony Server Configuration in

EMS 200

Changing a Daylight Savings and Timezone Configuration 200 Call Processor Maintenance 202

Starting the Call Processor 202

Restarting the Call Processor 202

Stopping the Call Processor 202

Verifying the Call Processor State 202 Back-end Server Maintenance 203

Starting the Accounting, Authentication, and Directory Servers 203

Stopping the Accounting, Authentication, and Directory Servers 203 Backing Up and Restoring Databases 204 Exporting Table Data 207 Importing Saved Table Data 209 Clearing the Configurable Tables 209 Running Individual Tasks on the Accounting Server 210 Monitoring Accounting Server Activity on the Accounting Server 211 Checking the Data on the Accounting Server 212 Manually Completing an Incomplete Call on the Billing Support

Server 212 Enabling Message Tracing 213 Enabling Server Logging 214 SNMP Support 214 Restarting Systems and Services in Enterprise Management Suite 215 Reserving and Unreserving the Back-end Server in EMS 216 Updating the Server State in EMS 216 Enabling Back-end Server Traps in EMS 216

A CALL PROCESSOR COMMAND LINE INTERFACE COMMANDS

Call Processor CLI Overview 221

B MANUALLY CONFIGURING THE AUTHENTICATION SERVER

Authentication File Location 223 Configuring Authentication Server Database Tables 223

Configuring bridge_map 223 Configuring bw_list 224 Configuring code_feature_type 225 Configuring cos_elm 226 Configuring cos_elm_pattern_map 226 Configuring cos_name 227 Configuring cos_name_elm_map 228 Configuring dial_plan 229 Configuring dial_plan_rule_map 229 Configuring dial_rule 230 Configuring elin 231 Configuring elin_selection_algo 231 Configuring erl 232

Configuring erl_direct 232

Configuring erl_elin_map 233

Configuring erl_es_number_map 233

Configuring es_contact 233

Configuring es_defaults 234

Configuring es_number 234

Configuring feature_uri_info 235

Configuring patterns 236

Configuring persons 236

Configuring person_uri_map 245

Configuring selective_ringing 245

Configuring server_configuration 246

Configuring support_profiles 246

Configuring tos_feature_map 247

Configuring tos_name 248

Configuring trans_src_dest 248

Configuring trusted_clients 249

Configuring uri_access_code 250

Configuring uri_bw_list_map 251

Configuring uri_feature_map 251

Configuring uri_sip_phone_profile 252

Configuring uri_speed_dial 254

Configuring week_days 254

C MANUALLY CONFIGURING THE DIRECTORY SERVER

Manually Configuring a Call Route by Bulk Loading 257 Configuring Load Balancing 258

Enabling and Disabling Load Balancing 258 Directory Server Database Table Descriptions 259

Configuring datetime_bands_data.txt 259

Configuring day_time_bands_data.txt 259

Configuring week_day_bands_data.txt 260

Configuring desturi_route_ep_blacklist_map_data.txt 261

Configuring desturi_route_map_data.txt 261

Configuring desturi_translation_data.txt 263

Configuring ep_blist_map_data.txt 265

Configuring ep_data.txt 265

Configuring ep_outdial_map_data.txt 268 Configuring ep_wlist_map_data.txt 268 Configuring global_policy_data.txt 269 Configuring global_policy_map_data.txt 269 Configuring holidays_data.txt 270 Configuring outdial_patterns_data.txt 270 Configuring patterns_data.txt 272 Configuring patterns_testcall_map_data.txt 272 Configuring requestors_data.txt 273 Configuring route_data.txt 274 Configuring route_ep_map_data.txt 275 Configuring route_ep_outdial_map_data.txt 276 Configuring trusted_clients_data.txt 276

D MANUALLY CONFIGURING THE ACCOUNTING SERVER

Configuring Accounting Server Database Tables 279

Configuring acct_server_config 280 Configuring acct_server_list 280 Configuring bss_acct_server_map 281 Configuring bss_server_list 282 Configuring job_delete_cdrs 282 Configuring job_export_cdrs 284 Configuring job_export_fields_map 286 Configuring job_uploadruntimecdr 287 Configuring upload_history 288

E MANUALLY CONFIGURING THE BILLING SUPPORT SERVER

Manually Creating Database Links 289 Manually Configuring Upload from Multiple Accounting Servers 290 Manually Configuring Oracle Jobs on an Accounting Server 292 Manually Uploading CDRs 293

Manually Running the CDR Upload 294 Manually Scheduling the CDR Upload 294

Manually Merging CDRs into Super CDRs 295

Manually Running the CDR Merge 295 Manually Scheduling the CDR Merge 296

Manually Exporting Super CDRs 297

Manually Populating the User Call History 297

Manually Running the Super CDR Export 298

Manually Scheduling the Super CDRs Export 298 Manually Deleting CDRs 299

Manually Running the Super CDR Delete 300

Manually Scheduling the Super CDR Delete 300 Manually Dropping a Scheduled Job 301

Manually Acquiring a Job Number 301

Manually Dropping a Job 301 Manually Resuming a Broken Job 301

Manually Acquiring a Broken Job Number 301

Manually Resuming a Job 302 Viewing the Log Files 302 Manually Configuring the Database Tables through Bulk Loading 303

Configuring bss_server_config 303

Configuring bss_server_list 304

Configuring acct_server_list 305

Configuring bss_acct_server_map 305

Configuring job_collect_cdr 306

Configuring job_delete_cdr 308

Configuring job_export_fields_map 310

Configuring job_export_supercdr 311

Configuring job_merge_cdr 312

Configuring supercdr_hold 314

F COMMON COMMANDS

Using the Database Bulk Load 315

Editing the Text Files 316

Loading Data into the Database 316

Appending Data to the Database 317

Clearing the Database 318 Back-end Server Configuration Tab Descriptions 320

Tab Location 320

3 Q Protocol Configuration 320

BES Common Configuration 321

BES Common Statistics 321

Database Configuration 322

Flow Control Configuration 322 Identification 323 State 323

ABOUT THIS GUIDE

This chapter contains an overview of this guide, lists guide conventions, related documentation, and product compatibility, and describes how to contact Customer Service.

This guide describes how to configure and maintain the following:

■ Oracle

■ VCX Linux operating system

■ VCX

■ 3Com Telephones and Attendant Console

■ 3Com Call Records Utility

■ VCX Complementary Attendant

database software

™

V7210 IP Call Processor

™

V7220 Accounting Suite

This guide is intended for operators and administrators of the system and assumes you have a thorough understanding of telecommunications, VoIP technology, Linux operating system, Oracle databases, network knowledge, and system administrator privileges.

Release notes are issued with some products. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes.

16 ABOUT THIS GUIDE

Table 1 and Table 2 list conventions that are used throughout this guide.

Tab le 1 Notice Icons

Icon Notice Type Description

Information note Information that describes important features or

Caution Information that alerts you to potential loss of data or

Warning Information that alerts you to potential personal injury

Tab le 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

Syntax The word “syntax” means that you must evaluate the syntax

Commands The word “command” means that you must enter the

The words “enter” and “type”

Words in italics Italics are used to:

instructions

potential damage to an application, system, or device

screen.

provided and then supply the appropriate values for the placeholders that appear in angle brackets. Example:

To enable RIPIP, use the following syntax:

SETDefault !<port> -RIPIP CONTrol = Listen

In this example, you must supply a port number for <port>.

command exactly as shown and then press Return or Enter. Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault !0 -IP NETaddr = 0.0.0.0

When you see the word “enter” in this guide, you must type something, and then press Return or Enter. Do not press Return or Enter when an instruction simply says “type.”

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

■ Identify menu names, menu commands, and software

button names. Examples: From the Help menu, select Contents. Click OK.

Your Comments Your suggestions are important to us because we want to make our

documentation more useful to you.

Please send e-mail comments about this guide or any of the 3Com Voice Products documentation and Help systems to:

VOICE_Techpubs_comments@3com.com

Please include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

VCX Administration Guide

Part Number 900-0234-01 Rev AA Page 25

Please address all questions regarding the 3Com software to your authorized 3Com representative.

CONFIGURING THE

Direct Phone to Gateway Dialing

AUTHENTICATION SERVER

This chapter provides information on how to configure the authentication server through the provisioning server. Use the web provisioning server to manage rate plans, patterns, and calls plans and to add and manage users in specific network domains. Also, use the web provisioning server to search users based on select criteria.

View no more than 50,000 objects through the provisioning server at a time; otherwise, it could overload the provisioning server.

Be sure to set your Web browser preferences so that the cache is updated when ever you modify or view a new web page.

This feature allows for remote survivability and requires no configuration. Sites that do not have a local VCX V7000 IP Telephony Suite can still make calls to each other as well as to the PSTN when the connection to the remote IP Telephony Suite is lost, for instance, because of LAN issues or a down IP Telephony Suite.

Accessing the Authentication Server Interface

To access the authentication server interface through the web provisioning server:

1 From a standard web browser, log into 3Com VCX 7000 main web page,

which is usually http://<IP address of VCX 7000 server>/voipadmin.

2 Click VCX Administrator Interface and log in. 3 At the top of the main page of the web provisioning server, click Users.

The 3COM Voice Core Exchange Authentication Server main page appears. See Figure 1.

20 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Figure 1 Authentication Server Main Page

Configuring End Users 21

Configuring End Users

Use this feature to add and manage end users and end user phones. Make searches to manage the URI addresses, call plans, and call plan details associated with a specific end user. End user profiles can be added, deleted, or modified.

Adding End Users To add a new end user profile:

1 Under the Users heading, click Add. See Figure 1.

The Add User page appears.

The Add User page contains three editable sections:

■ Personal Information—full name and date of birth

■ Address—address of your location

■ Web Login Information—web login username and password

2 Fill in the three sections on the Add User page. See Figure 2.

Figure 2 Add User Window

3 In the Personal Information section, edit the following fields and use the

examples in Table 3 as a guide:

22 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Tab le 3 Adding Personal Information

Field Description Example Required?

Title The social title of the new

user

First Name The first name of the new

Middle Name The middle initial of the new

Last Name The last name of the new

user

user.

4 In the Address section, edit the following fields and use the examples in

Table 4 as a guide:

Tab le 4 Adding Address Information

Field Description Example Required?

Street-1 The first line for the home

Street-2 The second line for the home

City The city for the home address of

State/ Province

Country The country for the home

ZIP Code The ZIP Code or Postal Code for

address of the new user.

address of the new user. Use this field for apartment/unit numbers or P.O. Box numbers.

the new user. The state/province for the home

address of the new user.

the home address of the new user.

Miss, Mr., Mrs., Ms. No

Jane, John Yes

A., B., C., D. No

Doe, Roe Yes

1234 University St. Yes

P.O. Box 5678 No

Chicago Yes

IL Yes

NANP (US, Canada, & Caribbean)

12345-6789 Yes

Yes

5 In the Web Login Information section, edit the following fields and use

the examples in Table 5 as a guide:

The end user will use their web login username and password to access their phone online from the Calling Features User Interface.

Tab le 5 Adding Web Login Password

Field Description Example Required?

new user.

Password The unique password for the new

user.

Confirm Password The unique password for the new

user. Simply type the login password again for verification purposes.

Note: If the password and confirmation do not match, an error appears.

6 When you are finished, click Save.

Viewing All End Users To view all end user profiles:

1 From the left-hand side of the main page, click the Users heading.

The Users page appears.

Configuring End Users 23

JOHN YES

123ABC Yes

Each row on the Users page contains six columns of information for each end user. Table 6 lists each column and describes the type of information available in that column.

Tab le 6 Users Page—Columns of Information

Column Description Sample Content

Selection Use this column to select multiple users.

This is useful when deleting multiple users.

allows you to edit the personal information for an existing end user.

Name This column contains the first, middle,

and last names of an existing end user (as entered in the Add User page). This field is not editable.

Phones This column contains a link which

allows you to view and add phones to an existing end user.

(continued)

N/A

JOHNTEST

John T. Smith

N/A

24 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Tab le 6 Users Page—Columns of Information (continued)

Column Description Sample Content

Actions This column contains three actions you

can perform for each end user:

■ Add Phone—use this to add a

■ Clone—use this option to clone an

■ Delete—use this option to delete

2 Use the Users page to manage phones and other end user-specific

features.

N/A

phone to an existing end user

existing end user

an existing end user

Searching for End

Users

To search for specific end users:

1 Under the Users heading, click Search.

The Search Users page appears.

2 Use the following case-sensitive fields to search for specific users:

■ First Name

■ Last Name

■ Login Name

■ Phone Address

To search for all users, leave the search fields empty.

3 Click Search.

To clear all of these fields, click Reset. The Users pages appears.

4 View and edit end user profiles according to your customized needs.

Configuring End Users 25

Editing End User

To edit an end user profile:

Profiles

1 Click the Users heading.

The Users page appears.

2 In the Login Name column, click the login name of the end user you want

to edit. The Edit User page appears.

3 Make the necessary changes for this end user. 4 Click Save.

The Users page reappears with the changes saved for this end user.

Cloning End Users Clone an end user to save time. The cloning feature only clones basic end

user information, not specific phone features. This feature is particularly useful when you are adding several users from the same geographical region.

To clone an end user:

1 Search for the particular end user you want to clone.

See Searching for End Users on page 24.

2 From the Users page, click Clone in the Actions column.

The Edit User page appears.

3 Edit the fields with new information for the cloned end user. 4 Click Save.

The Users page appears with the cloned end user listed.

26 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Deleting End Users Use the administration provisioning server to delete one or more end user

profiles.

Deleting One End User

To delete one end users:

1 Search for the particular end user you want to delete.

See Searching for End Users on page 24.

If a phone exits for the user, delete the phone before deleting the user.

2 From the Users page, click Delete in the Actions column.

The Users page refreshes, showing the new list of end users.

Deleting Multiple End Users

To delete multiple end users:

1 Search for the particular end users you want to delete.

See Searching for End Users on page 24.

If a phone exits for the user, delete the phone before deleting the user.

2 From the Users page, select the checkbox preceding each end user you

want to delete.

3 At the top of the Users page, click Delete Selected.

The Users page refreshes, showing the new list of end users.

Configuring User Phones 27

Configuring User Phones

Adding Phones To add a new phone for an existing end user:

Use the provisioning server to add, delete, and modify phones profiles for an existing user. Also, use the provisioning server to customize calling features for an existing user.

1 Search for a particular end user.

See “Searching for End Users” on page 24.

2 From the Users page, click Phones in the Phones column.

The User Phones page appears. See Figure 3.

Figure 3 User Phones Window

3 From the User Phones page, click Add Phone.

The Add Phone page appears. See Figure 4.

28 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Figure 4 Add Phone Window

4 Fill out the fields according to the descriptions in Table 7.

Configuring User Phones 29

The Add Phone field descriptions are as follows:

Tab le 7 Add Phone Field Descriptions

Field Description

Name Indicates the unique name for the phone.

For example: Home Office

Status Indicates the status of the phone. End users can only

Phone Address A unique phone address.

Phone Password Indicates the unique password for the phone and is used

Confirm Password Confirms the unique password for the phone. Max Allowed Contacts Use this field to configure a maximum number of SIP

Registration Interval (sec) How often a registration message is sent to server to see

Registration Required Click if you want registration to be enabled. Out Bound Proxy ■ IP — IP address of the out bound proxy.

(continued)

make calls on a particular phone if it is enabled.

Use the sip:<user_extension>@<host_name> format for this field.

For example: sip:2222@192.1.1.1

for phone registration. Note: The first digit of the password cannot be the

number zero.

contacts, or phone registrations, for a particular phone. End users can register at multiple phones so that they can access all of their customized calling features. An end user cannot exceed the maximum number of SIP contacts.

Also, the SIP contacts are prioritized based on the customized configuration of the phone. For more information about SIP contacts, see “Adding Phone Registrations” on page 40.

if it is active.

■ DNS — DNS of the out bound proxy.

■ Port— Port number of the out bound proxy.

30 CHAPTER 1: CONFIGURING THE AUTHENTICATION SERVER

Tab le 7 Add Phone Field Descriptions (continued)

Field Description

Date Time Format Display Indicates the format of the phone’s LCD. An example of

Local Time Zone Time zone of where the server is located.

Display Name The name to be displayed on the phone’s LCD. Number of Lines The number of lines on the phones, varies by type of

Music On Hold Server Address of the Music on Hold server.

Domain Ring Tone The type of ring tone you want to hear for phone calls

Anonymous Ring Tone The type of ring tone you want to hear from anonymous

Other Ring Tone The type of ring tone you want to hear for phone calls

Voice Mail Server Address of the voice mail server, where your phone

Class of Service Indicates what phone numbers an end user is allowed to

(continued)

what each format would like is provided.

■ MMM dd HH:mm — Nov 07 16:20

■ MMM dd hh:mm a — Nov 07 04:20 AM or

Nov 07 04:20 PM

■ MM dd HH mm — 11/07 16:20

■ MM dd HH mm — 11/07 04:20 AM or

11/ 07 04:20 PM

■ dd MMM HH mm — 07 Nov 16:20

■ dd MMM hh mm a — 07 Nov 04:20 AM or

07 Nov 04:20 PM

■ dd MM HH mm — 07/11 16:20

■ dd MM hh mm a — 07/11 04:20 AM or

07/11 04:20 PM

Note: Daylight savings is not automatically set so you need to set a specific time zone from the drop-down menu.

phone.

For example: 8475551212

within your network domain, which use Caller ID.

phone calls.

outside your network domain, which use Caller ID.

connects to so you can hear your voice mail messages. For example, it is the UMS pilot number.

either place or receive. The phone numbers are bundles into a Class of Service, which are configured in the “Configuring Class of Service” section on page 60.

+ 303 hidden pages