Quick Start Guide
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RELY® installa on and setup are as simple as 1, 2, 3.
1. Plug in your RELY® Security Panel (Panel) to connect to the Central
Monitoring StaƟ on Service via cell radio.
A. Remove your Panel from the box.
B. Determine where you want to install the Panel.
C. Plug the Panel into a power outlet.
Detailed instruc ons on how to set up and install the Panel can be found
in this guide.
2. Download and install the App for installing each component of
your system with video tutorials.
You will need an Apple iOS or Google Android App to set up, install,
and control your RELY® system. You should have received an email
with instruc ons how to download the App and sign in. If you have not
received an email or are having diffi culty logging in, please contact your
dealer.
3. Test your system to make sure it is set up properly.
A er logging into the RELY® app, you will be led through each step of
installing and se ng up your RELY® system.
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System Components
RELY® System Overview
System Components
The parts included with your new RELY® Security Panel are a combina on
of the following components, depending on your individual security
needs.
RELY® Security Panel
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The Security Panel can be placed
on a fl at surface or a wall.
Wireless Thin Door/Window
Contact
Wireless Recessed Door/
Window Sensor
Recess the sensor and magnet
into the door and door jam or
window sill to hide the presence
of a security sensor.
Wireless Door/Window
Sensor with Bypass Feature
Add addi onal door / window
sensors to protect addi onal
openings.
Our smallest sensor, allows you to
push a bu on on top of the sensor
to bypass the zone one me, to
let the dog out, or open a window
without disarming the system.
FCC Notices
System Components
FCC No ces
FCC Part 15 NoƟ ces
This device complies with Part 15 of the FCC Rules. Opera on is subject
to the following two condi ons: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired opera on.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protec on against
harmful interference in a residen al installa on. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruc ons, may cause
harmful interference to radio communica ons.
However, there is no guarantee that interference will not occur in a
par cular installa on. If this equipment does cause harmful interference
to radio or television recep on, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separa on between the equipment and receiver.
• Connect the equipment into an outlet on a circuit diff erent from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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Wireless Keychain Remote
(Fob)
Arms or disarms the system with
the press of a bu on as you come
home. Can be used as a panic
alert when necessary.
Wireless PIR MoƟ on Detector
Alerts the system of any mo on
detected when the system is
armed. Ignores movement of
small pets.
Wireless Carbon Monoxide
(CO) Detector
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Detects harmful levels of carbon
monoxide in the air, sending
an alert to the system and an
alarm to the Central Monitoring
Sta on.
Wireless Glass Break
Detector
Listens for the dis nct sound
pa erns of breaking glass to alert
the system if a window is broken.
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System Setup
Warranty
Security Panel Setup
Installing the power cables and backup baƩ ery
1. Remove Panel back plate by ‘liŌ ing’ edge of tab up.
TAB
Power Connec on Points:
BATTERY
COMPARTMENT
A/C POWER
RECEPTACLE
2. Insert connector end of power cord into A/C Power Receptacle,
ensuring wire is nested in wire path.
BATTERY POWER
RECEPTACLE
Limited Warranty
RELY® warrants to the end user (“Customer”) that this product (“The RELY®
Security Panel”) will be free from defects in materials and workmanship under
normal use and service for 12 months from the date the Customer purchases
the product.
RELY®’s obliga ons shall be limited within the warranty period to repairing or
replacing, at its op on, the defec ve product or part and to deliver to Customer
an equivalent product or part to replace the defec ve item. Replacement
products may be new or recondi oned. RELY® warrants any replaced or repaired
product for 12 months from the me of replacement or repair.
For Warranty service, please contact RELY® Customer Support at 1-800-4211587 or visit www.nortekcontrol.com and click on “Contact Us”. If we are unable
to address the issue that you are facing, we will send you a replacement product
or part along with a postage prepaid return slip so that you can return your old
product or part to us free of charge.
This Limited Warranty does not apply in the following cases: failure to follow
installa on and opera ng instruc ons, misuse, altera on, abuse, accident or
tampering, and repair by anyone other than RELY®.
This Limited Warranty is exclusive and expressly in lieu of all other warran es,
obliga ons or liabili es, whether wri en, oral, express or implied, including any
warranty of merchantability or fi tness for a par cular purpose, or otherwise.
In no case shall RELY® be liable to anyone for any consequen al or incidental
damages for breach of this warranty or any other warran es whatsoever.
RELY® does not represent that the products it sells may not be compromised
or circumvented; that the products will prevent any personal injury or
property loss; or that the products will in all cases provide adequate warning
or protec on. Customer understands that a properly installed and maintained
alarm may only reduce the risk of a burglary, robbery or other events occurring
without providing an alarm, but it is not an insurance or a guarantee that such
will not occur or that there will be no personal injury or property loss as a result.
CONSEQUENTLY, RELY® SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY,
PROPERTY DAMAGE OR OTHER LOSS BASED ON A CLAIM THE PRODUCT
FAILED TO GIVE WARNING. However, if RELY® is held liable, whether directly
or indirectly, for any loss or damage arising under this Limited Warranty or
otherwise, RELY®’s liability shall be limited to the purchase price of the product,
which shall be the complete and exclusive remedy against RELY®.
3. Align the baƩ ery power connector end with the receptacle in
the baƩ ery compartment.
D. Plug the power connector into the receptacle fi rst.
E. Insert the ba ery, folding the connector wire into the recessed area
next to ba ery, prior to reinstalling lid and snapping it close.
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Cautions / Power Speci cations
System Setup
electrical cords used are not frayed or placed in a loca on where they
can pose a danger.
CauƟ ons:
To ensure proper opera on, this equipment must be installed
according to the enclosed installa on instruc ons. To verify that
the equipment is opera ng properly and can successfully report an
alarm, this equipment must be tested immediately a er installa on,
and periodically therea er.
Please verify periodically that components remain fi rmly adhered. A
falling component could harm a passing person.
Swallowing a small piece, such as a magnet or ba ery, could be
harmful or fatal. Please keep small pieces away from children.
Power Specifi caƟ ons
Component/
CondiƟ on
Power Supply Input: 100-240VAC, 50-60Hz.
Device/BaƩ ery
RaƟ ng
OperaƟ ng Temp 32 to 120° F
Input/Output/CondiƟ on Qty. / BaƩ ery Type
Output: 5.0V, 1.5A 7.5W MAX
RELY® Panel 1 - fl at Lithium, 4.44Wh 3.7V
Wireless Thin Door/Window
Contact
Entry Sensor 1 - 3V Lithium, size CR123A
Key Fob 1 - 3V Lithium, size CR1632
Passive Infrared Mo on
Detector
Smoke Sensor
Carbon Monoxide (CO)
Detector:
Smoke, Heat, and Freeze
Detector:
Glass Break Detector:
Note: All ba eries must be recycled or disposed of properly.
N/A
1 - 3V Lithium, size CR123A
1 - 3V Lithium, size CR123A
4. Reinstall cover on Panel and snap it closed.
TAB
Installing the Security Panel on a wall or fl at surface
Select a loca on for your Panel near an available A/C power source.
• Wall or ver cal surface
• Desk or horizontal surface
Preparing the Panel for placement on a wall or verƟ cal surface
1. LiŌ tab up and remove the cover of the Panel.
2. PosiƟ on the cover (tab down - inside of plate facing you) on
the surface it will be mounted.
• Use the holes (4) in the plate as a guide for marking where the holes
for the screws or anchors will be drilled or inserted.
• If the installa on requires inser ng the screws into drywall, four
drywall anchors are included. Use a 3/8” bit to drill holes, not
exceeding the length of the anchor.
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System Setup
Questions & Answers / Product Safety
3. Drill holes where marks have been made on verƟ cal surface.
A. Align plate with holes, ensuring it is posi oned with tab down
and moun ng clips on the top side.
B. Fasten plate to wall with screws and anchors, as necessary.
4. Install Panel on wall plate, lowering (at a slight angle) top back
edge of unit over the two clips located on top of wall plate.
CLIPS
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A. Ensure the lower tab snaps into place when a aching the Panel.
B. Check to ensure the power wire remains in the wire channel.
Preparing the Panel for placement on a desk or horizontal
surface
1. AƩ ach Rubber Feet (2) to the Panel pedestal stand.
RUBBER
FEET
What happens if I accidentally trigger an alarm?
If you accidentally set off your alarm, enter your PIN to turn the alarm
sound OFF. Be available to answer the phone and have your “pass
phrase” ready for verifying your iden ty.
Can I get a discount on my homeowner’s or renter’s insurance?
Most insurance carriers will provide you with a discount for having a
monitored Panel. To be eligible for this discount you must be subscribed
to a Central Monitoring Sta on. Contact your insurance carrier for details.
How can I test my Central Monitoring StaƟ on Service?
Contact you dealer to verify your system is working correctly.
Will RELY
® work in the event of a power outage?
Yes. All of your sensors are ba ery powered and the Panel has a built-in
rechargeable backup ba ery that provides power for 8 hours during a
power outage.
How do I avoid false alarms?
There are several things you can do to avoid the most common causes of
false alarms:
• Make sure that anyone requiring access to your home, such as a
landlord or housekeeper, has a PIN. If you don’t want to give out
your Master PIN, New Users/PINS can be added via the End User
Portal.
• Do not place Mo on Sensors near a heater or air condi oner, or
facing an open window.
• If you have large pets, contact your dealer for assistance customizing
your installa on.
• Ensure ra ling windows or doors do not trigger a sensor. Each
magnet should be as close as possible to the grooves on the sensor.
Note: If you’re s ll having trouble with false alarms, please contact your
dealer.
• The 2 remaining rubber feet can be used for a aching to the base of
the Panel or retained for spare parts.
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Product Safety and Limited Warranty
Product Safety InformaƟ on
Use only approved ba eries and the supplied UL approved power
adapter with your RELY® Panel. Any tampering with the product or
other unauthorized use will void your limited warranty. To prevent a fi re
hazard or electrical shock, do not expose the Panel or other components
to water or operate it while you are wet or standing in water. Ensure
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Questions & Answers
System Setup
What happens when a sensor is triggered?
When your alarm is ON and an Entry Sensor is triggered, the Panel will
begin beeping and prompt you for your PIN. You have 30 seconds to turn
the alarm OFF. This 30-second period is called the “entry delay.”
If the alarm is not turned OFF within the 30-second “entry delay,” your
Panel will sound a siren for four minutes and send an alert signal to the
Central Monitoring Sta on. Upon receiving the alarm signal, the Central
Monitoring Sta on will a empt to contact you.
• If it was a false alarm, providing your “pass phrase” will cancel
authori es from being dispatched.
• If it is a true emergency, or the Central Monitoring Sta on is unable
to reach you, authori es will be immediately dispatched to your
loca on.
Tip: If you accidentally set off your alarm, enter your PIN to turn the
alarm sound OFF. Be available to answer the phone and have your “pass
phrase” ready for verifying your iden ty.
QuesƟ ons / Answers
How do I move a sensor?
To move a sensor, push to open the front of the sensor – the back will
stay on the wall. Pull DOWN (NOT OUT) un l the back is removed from
the wall.
2. With Panel front facing down, insert the lower two pedestal
tabs into Panel slots, followed by inserƟ ng and securing the
pedestal base by snapping the upper tabs into place.
3. Ensure the power wire routes through the opening located on
pedestal base for using the Panel on a fl at surface.
When you are ready to re-a ach the sensor in a new loca on, use a fresh
piece of double-sided adhesive tape.
BaƩ ery life?
• Ba ery life is approximately 5 years for all sensors - Audible tones
from the Panel will warn you when your ba eries are low.
• The Panel backup ba ery is rechargeable and normally does not
need replacing.
What if I have a door or window open when I turn on the alarm?
The Panel will warn you that a door or window is open when you turn the
alarm ON.
Open doors or windows will not be protected un l they are closed. Once
closed, RELY® will start monitoring them. The bypass feature allows you
to push a bu on on top of the sensor for bypassing the zone one me -
to let the dog out or open a window, without disarming the system.
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Your Panel is ready for placing on a fl at or horizontal surface.
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System Basics
System Basics
System Basics
Turning your System ON
1. Plug in the Panel.
2. Download and install the App for viewing installaƟ on tutorials.
3. The App will walk you through the seƫ ng up each of the
components included with your RELY® Security Panel.
System Modes
Your alarm modes are “Away” and “Stay.”
Away
Use this mode when you are leaving.
• All Entry and Mo on Sensors will be ac vated.
• You have 60 seconds to exit before the alarm is ac ve. This is called
the “exit delay.”
Stay
Use this mode when you are staying home.
• All Entry (perimeter) Sensors will be ac ve, but the addi onal
Mo on Sensors will not be ac ve.
Turning your alarm ON
Turn your alarm ON by pu ng it in “Away” or “Stay” mode.
Turning your alarm OFF
Turn your alarm OFF by entering the PIN code.
Using the Panic BuƩ on in an emergency
At any me (whether or not the alarm is ON), press and hold the panic
bu on combina on
< + > at the same me for 2-3 seconds to sound the
alarm and no fy the Central Monitoring Sta on.
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PANIC BUTTON
COMBINATION
Tip: Your Wireless Keychain Remote (Fob) is similar to a car alarm remote
– it only works within about 50 feet of your Panel. To use your Fob for
sounding the alarm when in or near your apartment, push and hold the
Away and Disarm bu ons at the same me for 2-3 seconds.
Away
Disarm
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