2GIG EDGE User Manual

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PRINTER'S INSTRUCTIONS: P/N: 10029908 Rev-A, BLACK, 20LB MEAD BOND,

8.5”A”, TOL. +/- 0.125", SCALE: 1:1, FRONT & BACK, FOLDING: ALBUM FOLD - BINDING: SADDLE-STITCH

2GIG EDGE

Security & Smart Home System

USER GUIDE

2GIG EDGE User Guide

TABLE OF CONTENTS

INTRODUCTION ................................................................................................5

TECHNICAL SUPPORT ..........................................................................................5

SYSTEM FEATURES AND CAPABILITIES ...........................................................................5

Features ...................................................................................................5

SAFETY PRECAUTIONS AND NOTATIONS ..........................................................................7

ADDITIONAL ACCESSORIES .....................................................................................7

Kits & Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Antennas...................................................................................................7

Sensors & Peripherals ........................................................................................7

Smart Home Controls .........................................................................................7

SETUP AND INSTALLATION ......................................................................................8

24-Hour Alarm Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Alarm......................................................................................................8

Burglary Protection ...........................................................................................8

Security Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Fire and Gas Protection .......................................................................................8

Sensor Types ...............................................................................................8

Trouble Alerts ...............................................................................................8

Wired and Wireless Sensors....................................................................................8

Zones .....................................................................................................8

Limitations of Alarm Products ..................................................................................10

PANEL LED BEHAVIOR ..........................................................................................11

THE TOUCHSCREEN ............................................................................................12

The Home Screen .............................................................................................12

System Status Messages.......................................................................................13

System Icons.................................................................................................13

Notications .................................................................................................14

Acknowledging an Alarm Message...............................................................................14

Reading Incoming Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Marking a Message as Read ...................................................................................15

Marking a Message as Unread..................................................................................15

Deleting a Message ..........................................................................................15

Emergency Button/Indicator ....................................................................................16

Viewing the Weather Forecast...................................................................................16

Panel Information .............................................................................................16

System Settings Button ........................................................................................16

RESPONDING TO TROUBLE ALERTS ..............................................................................17

Monitoring the System for Trouble Conditions ......................................................................17

When a Trouble Condition Occurs ...............................................................................17

BURGLARY PROTECTION........................................................................................18

To help you get the most out of the burglary protection part of the system, it is useful to understand the concepts. ................18

Perimeter and Interior Sensors..................................................................................18

Protection Zones.............................................................................................18

Stay and Away Mode .........................................................................................18

Open and Closed Sensors .....................................................................................18

Bypassed Sensors ...........................................................................................19

REMOTE CONTROL DEVICES.....................................................................................19

Operate the System with a Keyfob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Arming the System Using a Keyfob ..............................................................................19

Disarming the System Using a Keyfob ............................................................................19

Activating an Auxiliary Function .................................................................................19

Activating an Alarm Using a Keyfob ..............................................................................19

SAMPLE BURGLARY ALARM PLAN................................................................................20

ARMING THE SYSTEM...........................................................................................21

Arm the System (Stay Mode) ...................................................................................21

Arm the System (Away Mode) ..................................................................................22

Force Bypassing..............................................................................................23

Opening a Sensor When the System is Disarmed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Force Bypassing a Sensor .....................................................................................23

Use the Quick Exit Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

In the Event of an Exit Error ....................................................................................25

DISARMING THE SYSTEM........................................................................................26

Disarm the System (Stay Mode).................................................................................26

Disarm the System (Away Mode) ................................................................................26

Disarm the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Facial Recognition Prole Update ...............................................................................27

Transmit a User Duress Report..................................................................................29

Transmitting a User Duress Report when the System is Armed ........................................................29

Transmit a Duress Signal when System is Disarmed.................................................................30

In the Event of a Burglary Alarm.................................................................................30

Silencing the Alarm Sounder (for False Alarms) .....................................................................30

Clearing an Alarm ............................................................................................31

Clear the Alarm History ........................................................................................32

Emergency Features ..........................................................................................33

24-Hour Alarm Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Panic Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Fire Button .................................................................................................33

Activate an Emergency Alarm...................................................................................34

Activate a Manual Panic, Fire or Emergency Alarm ..................................................................34

PANEL INFORMATION ...........................................................................................34

History ......................................................................................................34

Filtering History ..............................................................................................35

System Info ..................................................................................................35

Reboot ....................................................................................................35

Dealer Info ...................................................................................................35

FIRE AND CARBON MONOXIDE PROTECTION.......................................................................36

Important Concepts ...........................................................................................36

National Fire Alarm and Signaling Code ..........................................................................36

Emergency Action Plan ........................................................................................36

In the Event of a Fire Alarm ....................................................................................36

Silence a False Fire Alarm .....................................................................................37

In the Event of a Carbon Monoxide Alarm .........................................................................37

ALARM.COM SETUP ............................................................................................38

Video .......................................................................................................39

Automation ..................................................................................................39

Notications .................................................................................................39

Activity.....................................................................................................39

Users .......................................................................................................39

Adding a New User...........................................................................................39

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Account Management.........................................................................................40

Devices ....................................................................................................40

Geo-Services ...............................................................................................40

THE ALARM.COM MOBILE APP ...................................................................................41

Arming ......................................................................................................41

Disarming ...................................................................................................41

SYSTEM SETTINGS .............................................................................................42

Screen ......................................................................................................42

Screen Brightness............................................................................................42

Screen Timeout..............................................................................................42

Screen Saver ...............................................................................................42

Clean Screen ...............................................................................................43

Sounds......................................................................................................43

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Connect to a Wireless Network..................................................................................44

Forget Network ..............................................................................................44

Join Other Network ...........................................................................................45

WPS ......................................................................................................46

Access Point ...............................................................................................46

Users .......................................................................................................47

Types of User Codes .........................................................................................47

2GIG EDGE User Guide

Adding a User ...............................................................................................47

Capture a Prole.............................................................................................48

Prole - Facial Recognition.....................................................................................49

Capturing Your Avatar.........................................................................................50

Editing a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Access Code................................................................................................52

Activating the Duress Code.....................................................................................52

Enable Facial Recognition......................................................................................53

Smart Home Settings ..........................................................................................54

Bypass Sensors ..............................................................................................54

Manually Bypassing a Sensor...................................................................................54

Removing Sensors from Bypassed Sensors List ....................................................................54

Chimes......................................................................................................55

On-Board Camera.............................................................................................55

Date & Time..................................................................................................56

System Tests.................................................................................................56

Sensors Test ................................................................................................56

Panel Tests .................................................................................................57

Cell Radio Status ............................................................................................57

Network Tests ...............................................................................................58

Firmware Update ............................................................................................58

LIMITED WARRANTY ............................................................................................59

Waste Electrical and Electronic Equipment (WEEE) Statement .......................................................59

WARNINGS ....................................................................................................59

Limitations of Alarm Products ..................................................................................59

Risk of Noise Induced Hearing Loss .............................................................................59

INTRODUCTION

This guide is designed for end users of the 2GIG EDGE Security & Smart Home System. It provides general system information, safety precautions, and step-by-step instructions for operating the system. It is intended for use only by 2GIG EDGE owners whose system has been professional installed in a residential or commercial setting by an authorized 2GIG alarm dealer.

For a list of 2GIG alarm dealers and distributors in your area, visit: http://www.nortekcontrol.com or http://www.2gig.com.

TECHNICAL SUPPORT

Should you require support services for this system, contact 2GIG Technical Support at Nortek Security & Control.

For support in the USA and Canada, contact 2GIG Technical Support at Nortek Security & Control:

Phone: 800-421-1587

Online: www.nortekcontrol.com/support/

For support outside of the USA or Canada, contact a regional 2GIG distributor. For a list of distributors in your region, visit the websites above.

SYSTEM FEATURES AND CAPABILITIES

The 2GIG EDGE Panel from Nortek Security & Control introduces a major visual upgrade— offering a larger, touchscreen only experience, Facial Recognition, Bluetooth disarm and an intuitive user interface featuring convenient, gesture-based navigation.

Features

The system includes:

Facial Recognition: Built-in camera recognizes faces and can disarm the system as well as activate

personalized home control features.

Bluetooth disarm: With Bluetooth capability, easily disarm the system without touching the panel.

Photo snapshot: On-board camera takes arm/disarm photos adding additional security and peace of mind

knowing user codes are used by authorized user.

Slideshow & Video Playback: Videos and pictures can play on screen, making it easy to show how-to training

videos or turn the panel into a photo display.

Video Live View: Cameras and doorbell cameras work with the panel, with up to 8 different camera feeds

viewable directly from the panel. View 4 camera feeds at a time.

Doorbell on the Panel: See who’s at the door and talk to them right from the panel.

Touchscreen Display: A large, full-color, 7-in (17.8 cm) diagonal touchscreen with an intuitive user interface.

Built-in Glass Break: Save on hardware costs by using the panel as a glass break sensor.

Data Privacy & 2GIG EDGE processing of personal data: Rather than sending images and private biometric

data to the Cloud for processing, 2GIG EDGE panel uses on-the-edge analytics to process and authenticate faces privately.

2GIG EDGE User Guide

Smart Home Controls & Scenes: Customize your living space with advance automation rules, scenes and

notications to best t your unique needs.

Geofencing: Location services allow for scenes activated based on location.

LTE Communication: Long Term Evolution with 4G connectivity to carrier networks (eg; Verizon, AT&T).

Mobile System Control: Easily control your system remotely utilizing your Remote Service Provider app.

Dual Path (WiFi/Cell): System communicates to the network using both the cellular LTE and Wi-Fi. If one

service goes down for any reason, the other is always available and communicating. Enjoy free and faster updates with Wi-Fi connection.

Piezo Sounder and Internal Speaker: An extremely loud Piezo Sounder sounds external alarms. An internal

speaker to delivers voice annunciations, chimes, other system notications.

CAUTION! Long or repeated exposure to sounds at or above 85 dB can lead to Noise-Induced Hearing Loss (NIHL).

LED Indicator: Multi-color LED always keeps you informed of the system state.

Home Button: A soft button from any screen. Tap display to wake up the touchscreen to return to the

touchscreen’s Home screen (see The Home Screen, page 12).

Microphone and Speaker: Built-in dual microphone with echo and noise cancellation provides clear 2-Way

Voice communication during alarm events between users at the 2GIG EDGE Panel and operators at the Central Station.

24-Hour Backup Battery: A 24-hour rechargeable backup battery to support the 2GIG EDGE Panel during

temporary AC power failures and outages.

USB Port: A convenient USB port at the top of the 2GIG EDGE Panel that can be used with a USB thumb drive

(not supplied) to update the system’s rmware. See Firmware Update, pg. 58.

WiFi: The built-in WiFi module allows the system to be connected to a WiFi network for dual path

communication, OTA updates, and connection with secondary keypads.

Access Point: The built-in Access Point allows for a direct connection with secondary keypads and approved

cameras and doorbells via WiFi.

Smart Areas: (Optional) The system supports a Maximum of 4 Smart Areas. Zones may be assigned across

Smart Areas to allow for independent control.

Security Codes (4 digit or 6 digit): The system supports a maximum of 100 unique, programmable, security

codes for accessing system functions. Provided are one (1) Master User Code, one (1) Duress Code, and one (1) Installer Code (reserved for use by 2GIG alarm dealers and installers), and the ability to create 98 additional user codes for accessing the system.

Z-Wave™ Z-Wave Plus™ and S2 Compatibility: Installers (and end users, if congured on the system) can

add up to 232 smart home devices to communicate with the 2GIG EDGE Panel using the Z- Wave and Z-Wave Plus V2 wireless communication protocol. The 2GIG EDGE Panel can be included and operated in any Z-Wave

network with other Z-Wave certied devices from other manufacturers and/or other applications. All non-battery

operated nodes within the network will act as repeaters regardless of vendor to increase reliability of the network. This device is a security enabled Z-Wave Plus V2 product that is able to use encrypted Z-Wave Plus V2 messages to communicate to other security enabled Z-Wave Plus V2 products.

2-Way Voice: (Optional) Operators at the Central Station can communicate directly with end users through the

2GIG EDGE Panel . Operators can also silently listen-in after receiving a user duress report.

Date, Time, and Weather Forecasts1: Users can view the current date, time, and weather forecast in an easy-

to-read format.

System Vocabulary/Voice Descriptors: A list of vocabulary words integrates with the on-screen user interface

and audio announcements. This lets installers customize the sensor names that display on the 2GIG EDGE Panel, as well as for the audible system announcements. For example, when someone opens the front door, the system can be set up to announce “front door”.

Date, Time and Weather Forecasts are supported by most Remote Service Providers in most regions. Consult the provider to determine if this feature is enabled.

SAFETY PRECAUTIONS AND NOTATIONS

It is imperative that you observe all of the safety precautions documented in this guide. For your safety and the safety of others, the following table details how this guide calls special attention to information intended to safeguard life, health, and property.

DANGER!!! This notation is used to indicate hazardous situations which, if not avoided, will result in serious injury or death.

CAUTION! This notation is used to indicate a potentially hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTE: This notation is used to call attention to notable information that should be followed when installing, servicing, or using this product.

WARNING!! This notation is used to indicate potentially hazardous situations which, if not avoided, could result in serious injury or death.

IMPORTANT: This notation is used to indicate a situation which, if not avoided, could result in property damage, equipment damage, or data loss.

TIP: This notation is used to call attention to helpful hints related to using the product.

ADDITIONAL ACCESSORIES

The installer typically sets up the system to communicate with a variety of wired and/or wireless sensors. Some sensors are visible on the wall or ceiling. For example, Wireless Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors. Others may be hidden in door jambs. For example, Recessed Door/Window Contacts. Sensors might also be installed in additional locations. For example, a Glass Break Detector and a Passive Infrared Motion Detector.

NOTE: A variety of 2GIG and GoControl branded devices are compatible with the 2GIG EDGE Security & Smart Home System. Sensors manufactured by other companies may also be compatible with the system.

IMPORTANT: To ensure that the system’s sensors are operating properly, it is important for 2GIG alarm dealers and system owners to ensure sensor batteries and wireless signals are tested at least once a year.

Depending on the specic installation, systems may also be installed with one or more of the following 2GIG accessories:

Kits & Keypads

2GIG Control Panel Desktop Kit

2GIG EDGE Remote Keypad

2GIG PAD1

Antennas

2GIG External Attic Mount Antenna

Sensors & Peripherals

2GIG Thin Door/Window Surface Contact

2GIG Recessed Door/Window Contact

2GIG Passive Infrared (PIR) Motion Detector

2GIG Glass Break Detector

2GIG Smoke/Heat/Freeze Alarm

2GIG Smoke/Heat Detector

2GIG Panic Button Remote

2GIG Carbon Monoxide Sensor

2GIG Takeover Module

2GIG Doorbell

Smart Home Controls

Consult a 2GIG alarm dealer for information about installing compatible Z-Wave smart home controls including:

Universal Garage Door Receiver

2GIG Tilt Sensor

2GIG Bypass Sensor

2GIG Flood Sensor

2GIG Repeater

NOTE: eSeries sensors are only compatible with

eSeries panels including 2GIG EDGE.

Lights

Locks

Thermostats

Garage Doors

Doorbells

2GIG EDGE User Guide

SETUP AND INSTALLATION

The 2GIG EDGE Security & Smart Home System must be installed by a qualied technician who is either employed by, or

under contract with, a 2GIG alarm dealer. The alarm must always be installed in accordance with your country’s national electrical installation regulations and/or all applicable codes in the local jurisdiction.

Understanding these concepts will help when operating the system:

24-Hour Alarm Buttons

An installer can congure the 2GIG EDGE Panel to show or hide three 24-hour alarm buttons on the touchscreen: Panic, Fire, and Emergency. When the buttons are enabled and visible, users can manually trigger an alarm from the 2GIG

EDGE Panel. Alarms can also be activated from a wireless keypad (if installed), from wireless sensors, or from portable devices (for example, a Panic Button Remote). See Emergency Features, pg. 33.

Alarm

When the system detects an alarm condition, it immediately sounds an audible alarm that continues for a preset amount of time. If external alarm sounders or Z-Wave sirens have been installed, those devices also sound an audible alarm. During an alarm (and also after a user cancels or clears the alarm), the Alarm History reveals a chronological list of the alarms that have occurred by zone. The next time the system is armed, the system automatically clears the history. The history can also be cleared manually.

See Clear the Alarm History, pg. 32.

Burglary Protection

Burglary protection is provided by a combination of perimeter and interior sensors installed on doors, windows, and other areas of a dwelling. See Burglary Protection, pg. 18.

Security Codes

The system supports a maximum of 100 unique security codes (4 digit or 6 digit). There are four types of security codes supported by the system: (1) Master User, (2) User, (3) Duress, and (4) the Installer Code, which is reserved for use by 2GIG alarm dealers and installer. See Users, pg. 47.

Fire and Gas Protection

Fire and gas protection are provided by a combination of Wireless Carbon Monoxide Detectors and Wireless Smoke/Heat/ Freeze Alarms that protect a dwelling 24 hours-a-day. When an alarm condition is detected, the system sounds an alarm and transmits a report to the Central Station so operators can dispatch the appropriate emergency services. See Fire &

Carbon Monoxide Protection, pg. 36.

Sensor Types

When programming the sensor into the system, the installer sets the sensor type for each device. This determines how and when the system will react when a sensor detects an alarm condition. Fire protection sensors protect the dwelling 24-hours a day, whereas burglary protection sensors only protect the premises when the system is armed.

Trouble Alerts

The system monitors itself for abnormal operating conditions and alerts when trouble is detected. Examples of alert conditions include AC power loss at the 2GIG EDGE Panel, low battery conditions at a sensor and more. See Responding

to Trouble Alerts, pg. 17. The installer can congure the system to transmit a variety of trouble alerts to the Central

Station.

Wired and Wireless Sensors

Your system can be installed with wired sensors, wireless sensors or a combination of both. Some sensors are visible on the wall or ceiling (for example, Wireless Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors), while others may be hidden in doorjambs (for example, Recessed Door Contacts). Sensors can also be mounted in different locations (for example, Glass Break Detectors and Passive Infrared Motion Detectors).

Zones

The system’s wired and/or wireless sensors that have been programmed by the installer are also sometimes referred to as zones. Examples of zones that are typically set up for a home installation include Front Door, Sliding Glass Door, Living Room Bay Window, and so on.

Use and Care of the System

To care for the system, observe the following:

Humidity and Liquids Do not expose the system to water, rain, extreme humidity, perspiration, or other liquids.

The optimum humidity range for the system is 9-90% non-condensing.

Extreme Heat or Cold Do not expose the system to extreme heat or cold. The optimum operating temperature

range is: 32 F to 104 F (0 C to 40 C). Do not expose system to direct sunlight.

Shock and Vibration For optimum protection against shock and vibration, make sure that your installer has

securely mounted the touchscreen ush against the wall or properly installed it in a compatible desktop kit.

IMPORTANT: To prevent touchscreen damage during cleaning, see Screensaver: Clean Mode, pg. 42.

ANSI/SIA CP-01-2010 2GIG System Feature User Guide

4.2.2.1 Exit Time Exit Delay "Important Concepts" "Arm the System"

4.2.2.2 Progress Annunciation Exit Delay Announcement "Important Concepts" "Arm the System"

4.2.2.3 Exit Time Restart Exit Delay Restart "Important Concepts" "Arm the System"

4.2.2.4 Exit Error Exit Error "In the event of an Exit Error"

4.2.2.5 Unvacated Premises Auto Stay "Arm the System (Away Mode)"

4.2.3.1 Entry Delay Entry Delay "Important Concepts" "Disarming the System"

4.2.3.3 Disarm Disarming Features "Disarms the Alarm System"

4.2.4.1 Control Buttons Keyfob/Remote Arming Mode on System Not Ready "Remote Control Devices"

4.2.4.2 Manual Alarms Emergency Alarm Features "Activate a Manual Panic, Fire, or Emergency Alarm"

4.2.4.3 System Acknowledgement

4.2.4.4 Remote Alarming Keyfob Arming "Arming the System Using a Keyfob"

4.2.4.5 Remote Disarming Keyfob Disarming "Disarming the System Using a Keyfob"

4.2.5.1 Abort Window Abort Window Dialer Delay "In the Event of a Burglary Alarm"

4.2.5.1.1 Disarm Alarm Annunciation Silence "In the Event of a Burglary Alarm"

4.2.5.1.2 Abort Abort Window Alarm Cancel "In the Event of a Burglary Alarm"

4.2.5.2 Alarm Transmission Alarm Signal Sent "In the Event of a Burglary Alarm"

4.2.5.3 Disarm Panel Alarm Annunciation "Disarming the System"

4.2.5.4 Cancel Window Alarm Cancel Time, Alarm Cancel Display "In the Event of a Burglary Alarm" "Silence a False Alarm"

4.2.6.1 Use of Duress Feature User Duress Report "Transmit a User Duress Report"

4.2.6.2 Duress Code Duress Code "Types of User Codes" "Users"

4.2.7 Initiation of Manual Alarms Panic, Fire, or Emergency Alarm "Activate a Manual Panic, Fire, or Emergency Alarm"

4.3.1 Cross Zoning Cross Zone Verication "Cross Sensor Zones"

4.3.2 Swinger Shutdown Swinger Trouble "Sensor Trip Error"

4.3.3 Fire Alarm Fire & Carbon Monoxide Protection "Fire & Carbon Monoxide Protection"

4.6.3 System Test Panel Test, Sensor Test "Testing the System"

4.6.6 Test in Progress Test is in Progress "Testing in Progress"

Alert Keyfob Disarming Afte Alarm, Keyfob Arm/Disarm, Conrmation

"Arming the System Using a Keyfob"

2GIG EDGE User Guide

Limitations of Alarm Products

This security system cannot offer guaranteed protection against burglary, re, or other emergencies. Any alarm, whether

commercial or residential, is subject to compromise or failure to warn for a variety of reasons. For example:

Intruders may gain access through unprotected openings or have the technical sophistication to bypass an

alarm sensor or disconnect an alarm warning device.

Intrusion detectors (sensors) do not work without power. Battery operated devices do not work without batteries,

with dead batteries, or if the batteries are not put in properly. Devices powered solely by AC do not work if their

AC power supply is cut off for any reason, however briey.

Signals sent by wireless sensors may be blocked or reected by metal before they reach the alarm Control

Panel, even if the signal path has been recently checked during a weekly test.

Blockage can occur if a metal object has been moved into the sensor’s signal path.

A user may not be able to reach a panic or emergency button quickly enough.

Cellular or broadband network is needed to transmit alarm signals from a premises to a Central Station may be

out of service or temporarily out of service. Telephone lines are also subject to compromise by sophisticated intruders.

Even if the system responds to the emergency as intended, however, occupants may have insufcient time to

protect themselves from the emergency situation. In the case of a monitored alarm system, authorities may not respond appropriately.

Alarm warning devices such as sirens, bells, or horns may not alert people or wake up sleepers if they are

located on the other side of closed or partly open doors. If warning devices sound on a different level of the residence from the bedrooms, then they are less likely to waken or alert people inside the bedrooms. Even

persons who are awake may not hear the warning if the alarm is mufed from a stereo, radio, air conditioner, or other appliance, or by passing trafc. Finally, alarm warning devices, however loud, may not warn hearing-

impaired people or awaken deep sleepers.

While smoke detectors have played a key role in reducing residential re deaths, they may not activate

or provide early warning for a variety of reasons in as many as 35% of all res. This is according to data

published by the Federal Emergency Management Agency. Some of the reasons smoke detectors used in conjunction with this system may not work are where smoke cannot reach the detectors, such as in chimneys, in walls, or roofs, or on the other side of closed doors. Smoke detectors may have been improperly installed

and positioned. Smoke detectors also may not sense a re on another level of a residence or building. A second-oor detector, for example, may not sense a rst oor or basement re. Moreover, smoke detectors have sensing limitations. No smoke detector can sense every kind of re every time. In general, detectors may not always warn about res caused by carelessness and safety hazards like smoking in bed, violent explosions, escaping gas, improper storage of ammable materials, overloaded electrical circuits, children playing with matches or arson. Depending upon the nature of the re and/or the locations of the smoke detectors, the detector, even if it operates as anticipated, may not provide sufcient warning to allow occupants to escape in

time to prevent injury or death.

This equipment, like other electrical devices, is subject to component failure. Even though this equipment is

designed to last as long as ten years, the electronic components could fail at any time.

The most common cause of an alarm system not functioning when an intrusion or re occurs is inadequate maintenance.

Although installing an alarm system may make homeowners eligible for lower insurance rates, an alarm system is not a substitute for insurance. Homeowners, property owners, and renters should continue to act prudently in protecting themselves and continue to insure their lives and property.

PANEL LED BEHAVIOR

The 2GIG EDGE panel has a single LED light on the top right corner. Depending on the panel's alarm status, the multi-

colored LED that will ash blue, white or red (see Alarm Status table below).

Alarm

Microphones

Status

Camera

Speakers

Alarm Status AC Power LED Status Battery Power LED Status

System Ready to Arm (all sensors closed) Solid Blue Flashing Blue

System Not Ready to Arm (one or more sensors open) Solid White Blinking White

Exit Delay Countdown / Armed Solid Red Flashing Red

Entry Delay Countdown / In Alarm / Armed After Alarm Blinking Red Blinking Red

Red

White

Blue

2GIG EDGE User Guide

THE TOUCHSCREEN







During periods of inactivity, the touchscreen automatically times out or starts the photo slideshow.

Tap any area on the touchscreen to wake the touchscreen.

By default, the touchscreen enters sleep mode after one (1) minutes of inactivity.

To select a setting between 30 seconds and 10 minutes:

1. Tap System Settings ( ).

2. Display your face to the camera, or enter the Master User Code.

3. Tap Screen ( ).

4. Tap Screen Timeout to access options and change the setting.

5. Tap  to return to the previous menu.

System Status Messages

At the top-left of the screen, different messages appear to reveal the current system state.

System Status Messages

This table describes the different system status messages on the system.

This system status message ... Indicates that ...

System Ready To Arm Indicates all sensors are closed and the system is ready to be armed.

The Home Screen

When you rst wake the system, it reveals the Home screen.





Feature Does this ...

System Status Reveals the system state: Ready to Arm, Not Ready to Arm, etc.

❶

 

 



System Not Ready to Arm One or more sensors are open.

System Ready To Arm (BYPASS)

System Arming (STAY) The system is in the process of arming itself in Stay Mode.

System Arming (AWAY) The system is in the process of arming itself in Away Mode.

System Armed (Stay) System Armed (Away)

Restarting Security Process

The system is ready to arm and one or more sensors are on the Bypassed Sensors list. See

Force Bypassing, pg. 23.

The system is armed and protecting the premises in STAY or AWAY mode.

The security system is restarting. Typically, this only appears after an installer modies a System Conguration setting.

System Icons

The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons providing system information and access to different functions.

System Status Bar

System Icons

Status Icons Action Icons

Date/Time Shows the system date/time.

❷

Arming Features Tap Arm Stay or Arm Away to arm the system.

❸

Emergency Icon Tap for access to Panic, Fire and Emergency buttons.

❹

System Logo

❺

Current Weather This feature requires a service agreement. Contact your dealer for details.

❻

System Icons Indicates system information.

❼

Smart Home Tap for Smart Home options.

❽

Smart Areas Icon Tap to access Smart Areas status and arm/disarm options.

❾

Settings Icon Tap for access to the Settings menu.

❿

Tap System logo to access History, System Info, Dealer Info and Regulatory & Compliance.

Press and Hold for 3 seconds for access to enter the Duress Code and transmit a user duress report to the Central Station.

Battery Power Status Notications

Battery Charging Turn Display Sleep Mode On

On-Board Camera is active Audible Beeps On

Power Audible Beeps Off

Power Disconnected Update is available

2GIG EDGE User Guide

Notications

There are three (3) types of messages that arrive as Notications: Alerts, Alarms, and Messages.

The Notications system produces an icon at the top of the screen that blinks and shows the number of new, unread messages. New messages are accompanied by beeps, once every minute until the message is read.

To read an alert message:

Notications Icon

Unread Messages > Alert Messages

4. Tap the desired message to open it.

5. If the message was marked as private, enter your

system’s Master User Code.

6. When the message appears, read the text.

Enter Your Code to Read the Message

1. Tap the Notication icon (

2. In the drop-down menu, tap Alerts. The system

reveals the alert messages.

Acknowledging an Alarm Message

If the system goes into an alarm state, a message is sent to the Inbox. To view an alarm message:

1. Tap the Notication icon (

2. In the drop-down menu, tap Alarms. The system

reveals the alarm messages.

3. Press the back button ( ) to return to the previous screen.

Reading Incoming Messages

Your security provider has the ability to transmit messages about the installed 2GIG EDGE system. When transmitting messages to the system, your security provider can:

Mark a Message as Public (read by any user)

or Private (opened only by users who know the Master User Code).

Classify a Message as High Priority

(ORANGE) or Low Priority (BLACK).

Specify When or If Messages Expire: There

is no limit to the number of messages in the Inbox, but expired messages are automatically removed from the Inbox.

To read messages sent by your security provider:

1. Tap the Notications icon.

2. In the drop-down menu, tap Messages. Before

opening the message, it helps to understand the following:

Messages in BLACK indicate Low priority.

Messages in ORANGE indicate High priority.

Messages in RED indicate an Emergency.

Messages in GREY indicate that the message

has been opened.

Unread Messages > Alarm Message

Messages > Reading Messages

Messages—Priority and Security

Marking a Message as Read

After reading a message, the system automatically marks the message as read. You can also manually mark the message as read.

To mark a message as read:

1. Open the desired message.

2. After reading the text, tap MARK AS READ. The

system marks the message as read.

Marking a Message as Unread

If you want to keep a message in the unread status after reading it, you can mark the message as unread. To mark a message as unread:

1. Open the desired message.

2. After reading the text, tap MARK AS UNREAD.

The system marks the message as unread.

Deleting a Message

To delete a message:

1. Open the desired message.

2. After reading the text, tap DELETE MESSAGE.

Messages > Mark as Read Button

Messages > Mark as Unread Button

Messages > Delete Message Button

A Lock icon indicates a Private message ( ).

2GIG EDGE User Guide

Emergency Button/Indicator

Announce an emergency event by manually activating the alarm at the Control Panel.

This button is available on most displays (other than some system setup menus) for access to Panic, Fire or Emergency alarms.

See Emergency Features, pg. 33, for complete instructions.

Viewing the Weather Forecast

Weather forecasts can be added as part of a service

agreement. You can view ve-day weather forecasts by

tapping on the single day weather information on the Home screen of the touchscreen display.

2GIG EDGE Panel—Alarm Button

Five-Day Weather Forecast

RESPONDING TO TROUBLE ALERTS

To ensure that all system components are operating under optimal conditions, the system continually polls all of the wired and wireless sensors paired with the system. It also continuously checks the 2GIG EDGE Panel to ensure that it is operating properly. If a trouble condition is detected, the system alerts you of the issue.

Monitoring the System for Trouble Conditions

The system monitors the 2GIG EDGE Panel and its sensors, so it can notify you when the following trouble conditions occur:

AC power loss to the panel

Cell radio connection interruption

Sensor low battery

Panel backup battery is low, bad or not installed

Sensor tamper

Panel tamper

Sensor supervision

Broadband network connection loss

RF Jam

When a Trouble Condition Occurs

When a trouble condition occurs, the system alerts you so that you can promptly address the issue and return your system to proper working order. In some cases, you may need to contact your 2GIG alarm dealer for assistance in resolving the trouble condition.

An alert notication is sent to the system’s Inbox and the Messages icon ashes.

The system tones at 10 sec intervals every minute, until the alert is acknowledged.

Some Trouble Conditions are acknowledged by one beep, and then they transition to visual Trouble alert.

Panel Information

Tap the 2GIG Logo on the Home screen to reveal the Panel Information menu. This menu provides access to

system History, System Information, Dealer Info (contact information for your 2GIG alarm dealer) and Regulatory & Compliance information.

System Settings Button

Tap the System Settings button ( ) on the Home screen to reveal the System Settings menu and access general settings for the 2GIG EDGE Security & Smart Home System. To learn about the options in this menu, see System Settings, pg. 42.

NOTE: To use this feature, you must know the Master User Code.

Panel Information

System Settings Menu

NOTES:

1 Attention required to the alert notications will vary depending upon the severity of the trouble. Some troubles

may create an audible alert and automatically transfer future alerts to a visual indicator on the panel. The visual alert will remain until the trouble has been resolved.

2 In some cases, an audible trouble alert will occur until acknowledged and repeat every 4 hrs until the condition

causing the trouble has been resolved. Depending on the trouble type, you may have the option to transfer future alerts for the acknowledged trouble to be visual until the trouble has been resolved.

3 Acknowledging the trouble alerts may possibly be performed remotely through the Alarm.com app. Consult

your 2GIG dealer or ADC account for more details.

4 Troubles that affect the whole system or Life Safety sensors are “Global”. They will display and need to be

acknowledged in each Smart Area.

5 Consult your installer to determine if the Trouble Doesn’t Sound at Night feature is enabled on the system. When

enabled, the system silences only the audible trouble alerts only during the hours of 10 p.m. to 9 a.m. It will not

stop the visual trouble alert notication from displaying on the touchscreen so they can be acknowledged, nor will

it stop the trouble alert report from being sent to the Central Station.

6 For compliance with UL 985: Household Fire Warning System Units, the six (6) trouble alert tones for Wireless

Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors are required to sound at an interval of once every four (4) hours, until the condition causing the alert is resolved.

A trouble report is sent to the Central Station.

7 Consult your installer to determine if the Trouble Reports to CS feature is enabled. When enabled, the system

transmits trouble reports about sensors to the Central Station.

Screen image oversized to display all icons ➔

2GIG EDGE User Guide

BURGLARY PROTECTION

During setup, the installer typically congures a variety of wireless and wired sensors to protect your dwelling from

unwanted intrusion. Different types of sensors may be installed in your dwelling for burglary protection including door/ window contacts, glassbreak detectors, image sensors and motion detectors. These sensors are intended to protect both the perimeter and interior of the premises.

NOTE: This burglary alarm system is in compliance with the standards dened in UL 681: Installation and Classication of Burglar and Holdup Alarm Systems and UL 827: Central- Station Alarm Services.

To help you get the most out of the burglary protection part of the system, it is useful to understand the concepts.

Perimeter and Interior Sensors

The system provides burglary protection using a combination of sensors that have been installed in and around your dwelling:

Perimeter Sensors: Sensors intended to place the system into an alarm state when an intruder enters a

dwelling. Perimeter sensors (for example, Door/Window Contacts and Wireless Glass Break Detectors) are typically installed at possible entry points, such as front doors, sliding glass doors, back doors, side doors, garage doors, and windows.

Interior Sensors: Sensors intended to place the system into an alarm state by detecting forced entry of the

premises by an intruder. Interior sensors are typically installed at possible movement points. For example, a motion detector might be installed to detect movement across a basement, down a hallway, or up a stairwell.

Once installed, the system continuously monitors all of its sensors. For an alarm to sound, burglary protection sensors must be armed (see Arming the System, pg. 21).

The system is also programmed by the installer to notify you about different events. For example, when you open a perimeter door, it transmits a status message to the 2GIG EDGE Panel. The panel then shows that the door is open and the system announces the door’s voice descriptor.

Bypassed Sensors

When sensors are left open, the system cannot be armed unless that sensor is closed (see Open and Closed Sensors, above) or added to the system’s Bypassed Sensors list. Bypassed Sensors are ones that you intentionally decide to leave unprotected. See Force Bypassing, pg. 23.

NOTE: Bypassed sensors offer no protection and cannot cause an alarm. Use bypass if you want to arm your system with one or more sensors open and intentionally unprotected.

REMOTE CONTROL DEVICES

The installer can pair your system with one or more wireless keyfobs to give you the ability to arm/disarm your system away from, but within range of, the Control Panel using the keyfob’s buttons. The 2GIG EDGE Security & Smart Home System can be paired to work with a maximum of 32 wireless keyfobs. Depending on your individual needs, keyfobs can

also be congured by the installer to activate specic alarms.

Operate the System with a Keyfob

The installer can congure each keyfob to let you perform up to ve (5) remote

functions:

A Arm the System in Away Mode

Activate Emergency Alarm (see below)

B Disarm the System

C Arm the System in Stay Mode

D Activate an Auxiliary Function

NOTE: Consult your installer to determine how your keyfob is congured to work with the system. Depending on

your keyfob’s setting, it may or may not be congured to disarm the system.

Protection Zones

When programmed into the system by the installer, each sensor is intended to protect a particular zone. Typical examples of zones that may be protected by a sensor include, Front Door, Back Door, Basement Window, Laundry Room, and so on. During programming, the installer may also create a voice descriptor for each zone. The 2GIG EDGE Panel uses the voice descriptor in two ways:

As a verbal announcement to notify occupants when a perimeter sensor is open, closed, or when an alarm is

set off.

As the display name of the sensor’s zone on the touchscreen.

Stay and Away Mode

Unlike re protection sensors (which are always ON and protecting the dwelling), burglary protection sensors must be

turned ON (see Arming the System, pg. 21) and OFF (see Disarming the System, pg. 26). This system can be armed in one of two modes:

Stay Mode: Arms the system except interior sensors. Arm the system in this mode when individuals will be

occupying the premises. This arms only the sensor-protected perimeter doors and windows, leaving interior motion sensors or other interior doors unarmed. In a home setting, Stay Mode is frequently used during the evening hours when occupants do not intend to enter or exit the dwelling. This lets you move about without triggering the burglary alarm. Because all the interior burglary protection is OFF, an alarm would only be triggered if a sensor-protected perimeter door or window is opened.

Away Mode: Arms the system including interior sensors. Use this mode to arm the system when everyone

will be leaving the premises. This mode arms all sensor-protected perimeter doors and windows, interior motion sensors, interior glass break sensors, and any other sensor-protected interior doors. Away Mode is frequently used during day time hours in residential installations and during non-business hours in commercial installations. Because all burglary protection features are ON, an alarm would be triggered when movement is detected, if any protected doors or windows are opened, or if glass breakage is detected (if glass break detectors have been installed).

Open and Closed Sensors

Before you can arm your system, all protected doors, windows, and other protection zones must be closed or bypassed (see Force Bypassing, pg. 23). For example, if you leave a protected window open, the system considers it an open sensor. If a protected window is shut, the system considers it a closed sensor.

Arming the System Using a Keyfob

You can arm the system in Stay or Away mode using a keyfob that has been paired with the system.

To arm the system in Stay Mode, press the Stay button on the keyfob for two (2) seconds.

To arm the system in Away Mode, press the Away button on the keyfob for two (2) seconds.

NOTE: Depending on setup options, if any perimeter doors or windows are open, the system may not allow arming to

Away mode with a wireless keyfob. Consult your installer to determine how this option is congured on your system.

Disarming the System Using a Keyfob

To disarm the system, press and hold the Disarm button on the keyfob for two (2) seconds.

NOTE: Consult your installer to determine how your keyfob is congured to work with the system. Depending on

the individual keyfob settings, it may or may not be congured to disarm the system.

Activating an Auxiliary Function

To activate an auxiliary function, press and hold the Auxiliary button on the keyfob for two (2) seconds.

NOTE: Consult your installer to determine how your keyfob is congured to work with the system. Depending

on the individual keyfob settings, it may be congured to set off an external siren/sounder or used to activate a

different auxiliary function.

Activating an Alarm Using a Keyfob

To activate an emergency alarm, press and hold both the Away and Disarm buttons on the keyfob for ve (5) seconds.

NOTES:

1 Consult your installer to determine what type of alarm your keyfob is congured to activate. Depending on the

individual keyfob settings, this function might be disabled on your keyfob, or it might be congured to activate

an auxiliary, audible, or silent panic alarm.

2 In order to cancel an emergency alarm activated with a keyfob, you must disarm the system at the 2GIG EDGE

Panel.

3 If Smart Areas is enabled, a keyfob can be congured to perform Arm/Disarm/Alarm functions on one Smart Area.

2GIG EDGE User Guide

SAMPLE BURGLARY ALARM PLAN

Before the installation, your 2GIG alarm dealer will work with you to design, install, and congure a system intended

to best protect your dwelling. This illustration is an example of a typical residential burglary alarm system offering both perimeter and interior protection:

Sample Burglary Alarm Plan

FRONT AND SIDE DOOR SENSORS

PIR

DWDC

(WITH ENTRY/EXIT DELAY)

DWDW

ARMING THE SYSTEM

You can arm the system only when the system status message indicates that it is in the System Ready to Arm or System Ready to Arm (BYPASS) state.

IMPORTANT: If any sensors are open (for example, a perimeter door or window is ajar) the system will be placed into the System Not Ready to Arm state and reveals the unprotected zone in Sensors Not Ready list on the touchscreen. Before you can arm the system, you must either close the open sensor(s) or bypass the open sensor(s). See Force Bypassing, pg. 23.

TIP: If you have purchased a keyfob (or multiple fobs) to control the 2GIG EDGE Security & Smart Home System, you can also arm the system using your keyfob. See Arming the System Using a Keyfob, pg. 19.

LIVING

ENTRY

DINING

BED

BATH

DEN

BED

CP: CONTROL PANEL DW: DOOR/WINDOW SENSOR PIR: MOTION DETECTOR GB: GLASS BREAK SENSOR RK: REMOTE KEYPAD ES: EXTERNAL SIREN DC: DOORBELL CAMERA TH: THERMOSTAT

MAIN AND SIDE GARAGE DOOR SENSORS

(WITH ENTRY/EXIT DELAY)

KITCHEN

GARAGE

PIR

Arm the System (Stay Mode)

Stay Mode arms the system except interior sensors. Use this mode when occupants will be staying on the premises. In residential installations, Stay Mode is frequently used during the evening hours when occupants do not intend to enter or exit the dwelling. This lets you move about without triggering the burglary alarm. Because all the interior burglary protection is OFF, an alarm would only be triggered if a sensor-protected perimeter door or window is opened. To learn how to arm the system in Away Mode, see Arm the System (Away Mode), next column.

NOTE: Consult your installer to determine if your system is congured with the Quick Arming feature. When enabled, the Quick Arming feature allows anyone to arm the system without entering a user code. When disabled, you must enter an active user code to arm the system.

To arm the system in Stay Mode:

1. Ensure that all perimeter doors and windows are closed. The system status message should read System Ready to Arm. If the status messages reads System Not Ready to Arm and the Sensors Not Ready list appears, a protected

door or window is open. You must rst close

that door/window or place it on the Bypassed Sensors list. See Force Bypassing, pg. 23.

2. At the Home screen, tap ARM STAY.

3. (Optional) At the Enter Your Code to Arm the

System screen, enter an active user code. If the Quick Arming feature is enabled, you will skip this step and not be prompted for a user code.

A countdown timer appears and the system announces “Arming Stay”. The countdown gives occupants time to enter or exit the premises through a protected door.

4. (Optional) To silence the countdown beeps and announcements, tap Silence. This turns the Silent Exit feature ON. Activating Silent Exit will extend the exit delay time.

Once the countdown expires, occupants will not be able to enter or exit through protected doors and windows without triggering the burglary alarm or an entry delay.

Armed Stay Mode

Silence Button - Silent Exit

2GIG EDGE User Guide

Arm the System (Away Mode)

Away Mode arms the system including interior sensors. Use this mode when occupants will be leaving the premises. When arming the system in Away Mode, the system arms all sensor-protected perimeter doors and windows, interior motion sensors, interior glass break sensors, and any other sensor-protected interior doors. In residential installations, Away Mode is frequently used during daytime hours.

In commercial installations, it is most frequently used during non-business hours. Because all burglary protection features are ON, an alarm would be triggered when movement is detected, if any protected doors or windows are opened or if the system detects breaking glass.

To learn how to arm the system in Stay Mode, see Arm the System (Stay Mode) above.

To arm the system in Away Mode:

door or window is open. You must rst close

that door/window or place it on the Bypassed Sensors list. See Force Bypassing, pg. 23 on the

facing in the next section.

2. At the Home screen, tap ARM AWAY.

3. (Optional) At the Enter Your Code to Arm the System screen, enter an active user code. If the

Quick Arming feature is enabled, you will skip this step and not be prompted for a user code.

4. (Optional) If you want to cancel the arming action before the countdown expires, tap Disarm. Then enter an active user code.

The countdown timer appears and the system announces “Arming Away”. The countdown gives occupants time to enter or exit the premises through a protected door.

During the Exit Delay countdown, the system emits a series of beeps that become faster during the last 10 seconds. Once the countdown expires, occupants will not be able to enter or exit through protected doors and windows without triggering the burglary alarm or Entry Delay.

Armed Away Mode

Countdown

NOTES:

1 Consult your installer to determine if the Exit

Delay Restart feature is enabled on your system. This feature restarts the Exit Delay countdown if an occupant enters or exits through a protected door or window before the countdown expires.

2 (Optional) If you want to silence the countdown

beeps and announcements, tap Silence. This turns the Silent Exit feature ON and extends the Exit Delay countdown.

3 Consult your installer to determine how the Exit

Delay feature is congured on your system (45-

120 seconds).

4 Consult your installer to determine in the Auto

Stay feature is enabled on your system. If you arm the system in Away Mode and no one exits through an Exit Delay door before the countdown expires, the system will automatically arm itself in Stay Mode.

Force Bypassing

When a protected door or window is open, the system places the sensor on its Sensors Not Ready list. In order to arm the system, one must either close the sensor or place it on the system’s Bypassed Sensors list.

Bypassed Sensors are ones that are intentionally left unprotected. This method of bypassing a sensor is called Force Bypassing. To learn how to manually bypass a sensor, see Manually Bypassing a Sensor, pg. 54.

Opening a Sensor When the System is Disarmed

When a protected door or window is opened while the system is disarmed, the 2GIG EDGE Panel responds as follows:

The system status message on the

touchscreen reads System Not Ready to Arm.

The Sensors Not Ready list and BYPASS

ALL button appears.

The name of the protected zone appears on

the Sensors Not Ready list.

The number of open sensors appears in the

top-right corner of the list.

The system uses the voice descriptor

assigned to the sensor to announce that the protected zone is open. If Chime is enabled, see Chimes, page 55.

Force Bypassing a Sensor

If you want to arm the system and ignore the open sensor, you must force bypass the sensor.

To force bypass the sensor:

1. Below the Sensors Not Ready list, tap BYPASS ALL.

2. At the Enter your code to bypass sensors

screen, enter an active user code.

3. When the system status message changes to System Ready to Arm (BYPASS), you can arm the system. See Arming the System, pg. 21.

System Not Ready to Arm—Sensors Not Ready List

WARNING!! A bypassed burglary protection sensor does NOT provide security protection when the system is armed. See Bypass Sensors, pg. 54.

NOTES:

1 Residential alarm systems do not permit you

to bypass sensors installed in re, carbon

monoxide, or emergency zones.

2 In order to bypass a sensor, you must enter a

valid User Code.

Sensors Not Ready > Bypass All

Enter an Active User Code to Bypass Sensors

2GIG EDGE User Guide

To remove a sensor from the Bypassed Sensor list:

1. Tap the circle indicator showing how many devices are currently bypassed.

Bypassed Sensors Indicator

Use the Quick Exit Button

The Quick Exit button gives users the ability to start an

Exit Delay countdown while the system is armed. This gives users the ability to leave the premises through an Exit/Entry door, instead of having to disarm and then rearm the system.

When the Allow Quick Exit setting is enabled, the QUICK EXIT button appears on the System Armed (STAY) screen.

NOTE: Consult your installer to determine if the Allow Quick Exit setting is enabled or disabled on the system.

System Armed—Quick Exit Button

2. Below the Bypassed Sensors list, tap CANCEL BYPASS.

3. At the Enter your code to cancel bypass screen,

enter an active user code.

Bypassed Sensors > Cancel Bypass Button

Enter Your Code to Cancel Bypass

To use the QUICK EXIT button:

1. Arm the system in Stay Mode. See Arming the

System, pg. 21.

2. At the System Armed (STAY) screen, tap QUICK EXIT.

This starts the Exit Delay countdown to give you time to exit through an Exit/Entry door without having to re-arm the system. At the end of the countdown, the system rearms itself in the Armed Stay mode.

In the Event of an Exit Error

If you arm the system and an Exit/Entry door is left in a violated state or condition at the time the Exit Delay countdown expires (for example, the door you exit from doesn’t close behind you), the 2GIG EDGE Panel sounds the local alarm and the Entry Delay countdown begins.

If you do not disarm the system when the Entry Delay countdown begins, the system automatically begins the alarm transmission sequence.

The panel also transmits an Exit Error report to the Central Station and displays an Exit Error message on the panel screen, as shown below.

Alarm Transmission & Exit Error Sequence

This changes the system’s status back to System Not Ready to Arm and moves the sensor to the Sensors Not

Ready list.

System Not Ready to Arm—Sensors Not Ready List

2GIG EDGE User Guide

DISARMING THE SYSTEM

To turn the system’s burglary protection sensors OFF, you disarm the system. Disarming the system also silences any type of alarm that might be sounding.

NOTE: To use this feature, you must have an active user code. See your system’s Master User to obtain a code.

Disarm the System (Stay Mode)

When the system is armed in Stay Mode, any person with an active user code can disarm the system.

To disarm the system:

1. At the System Armed screen, tap DISARM.

TIP: If you want to exit the premises through one

of the Exit/Entry doors while the system is armed in Stay Mode, tap the QUICK EXIT button. See Use the Quick Exit Button on the previous page.

2. At the Enter your code to disarm the system screen, enter an active user code.

The system is disarmed. If protected doors and windows are closed, the system sounds the System Disarmed, Ready to Arm announcement. If protected doors or windows are open, the system sounds the System Disarmed Not Ready to Arm announcement.

System Armed > Disarm Button

Enter Your Code to Disarm the System

Disarm the System

When the system is armed, the Armed (Stay or Away) screen is displayed.

To disarm the system:

1. Tap the DISARM button.

2. To disarm with Facial Recognition, align the

user’s face within the frame of the camera, slightly moving the head from side to side.

3. Tap the KEYPAD button to access the keypad and disarm using the disarm code.

IMPORTANT: Facial Recognition does not detect Duress. During a Duress situation, avoid making

the face detection gesture. Instead, tap KEYPAD then enter duress code.

4. (OPTIONAL) Enter the Duress Code.

The system disarms and transmits a silent duress report to the Remote Service Provider.

Disarm the System

Disarm with Facial Recognition

Disarm the System (Away Mode)

When the system is armed in Away Mode, any person with an active user code can disarm the system. You must enter the code before the Entry Delay countdown expires to avoid setting off the alarm.

To disarm the system from Away Mode:

1. Enter the premises using one of the Exit/Entry doors. The system’s Entry Delay beeps sound.

NOTE: Consult your installer to determine how the Entry Delay feature is congured on your system (30-240 seconds).

2. At the Entry Delay screen, enter an active user code. You must enter your code before the Entry Delay countdown expires.

Enter Your Code to Disarm the System

Facial Recognition Prole Update

Due to differences in lighting and other factors during Facial Recognition disarming, there may be times when the panel prompts Face Not Recognized.

When this occurs, the Enter Code screen will appear, so the panel can be disarmed using the designated four or six digit disarming code.

NOTE: See Users, page 47, for Facial Recognition setup instructions.

1. Enter the four or six digit code to disarm.

Face Not Recognized

Enter Code

2GIG EDGE User Guide

Once disarmed, the Home Screen will appear with a

blinking Notication.

2. Tap the notication, then tap Messages.

Home Screen - Message

6. Tap to select/deselect new images captured by the panel's camera to associate them with the

current prole.

7. Conrm that the photos belong to the person who's prole is being updated. Photos are

associated with the user code used to disarm panel after a Facial Recognition update event.

NOTE: It's best to deselect photos that don't display a good representation of the face (ex: center photo displayed).

8. Tap UPDATE PROFILE.

Update Prole - Select Images

3. Tap the message.

NOTE: These messages are only accessible to

the Master user. Tapping the message will display the keypad to enter the master user code.

4. Tap UPDATE PROFILE.

Messages

Message - Update Prole

9. Once the Face Prole has been successfully updated, tap OK.

10. Tap

to return to previous menus.

Transmit a User Duress Report

You can enter the Duress Code to transmit a user duress report to the Central Station without alerting an intruder that you’re calling for help.

Transmitting a User Duress Report when the System is Armed

To transmit a user duress report when the system is armed:

1. At the System Armed screen, tap DISARM.

Update Prole Success

System Armed—Disarm Button

5. Tap UPDATE.

NOTE: More than one Update may need to be

performed, An update option will be created with each "Face not recognized" event, Each must be updated separately.

Facial Recognition Prole - Update

2. Enter the Duress Code.

The system disarms and transmits a silent duress report to the Remote Service Provider.

Enter the Duress Code

2GIG EDGE User Guide

Transmit a Duress Signal when System is Disarmed

To transmit a user duress report when the system is disarmed:

1. At the Home screen or from one of the menus, press and hold the 2GIG logo.

2. At the Keypad, enter the Duress Code.

The system will return to the Home screen, and the duress signal is sent to the Central Station.

NOTE: See Activate the Duress Code, page 52, for Duress Code activation instructions.

In the Event of a Burglary Alarm

If one or more armed sensors are tripped while the system is armed in Stay or Away Mode, an alarm condition will occur, and the system’s alarm siren will sound.

If an Entry Delay sensor is tripped while the system is armed in Stay or Away Mode, the Entry Delay countdown starts to give you time to disarm the system. If the system is not disarmed before the countdown expires, an alarm condition occurs, and the system’s alarm siren will sound.

If more than one armed sensor is tripped, the system displays the triggered sensors in chronological order.

System Logo

Enter the Duress Code

Alarms Screen—Multiple Alarms in Chronological Order

To silence the alarm sounder:

1. When an Alarm is sounding, enter an active, user code.

2. Depending on how quickly you enter your code, one of the following occurs:

a. If you enter your code before the Abort

Window Dialer Delay countdown expires, "Disarming Canceled an Alarm Before it was Transmitted" will be displayed.

b. If you enter your code after the Abort Window

Dialer Delay countdown expires and before

the Alarm Cancel Time expires, the following message appears.

3. Tap OK to dismiss the notication message.

Enter Your code to Silence the Alarm Screen

Clearing an Alarm

If an alarm occurs while you are away, the 2GIG EDGE Panel’s Piezo Sounder will sound for a preset amount of time (as dened by the Burglary Bell Cutoff Time and/or the Fire Bell Cutoff Time). Upon entry, the system emits repeated beeps to warn you that an alarm was set off while you were away.

Silencing the Alarm Sounder (for False Alarms)

If the system is in an active alarm state, any person with an active user code can silence the sounder by disarming the system.

If you disarm the system BEFORE the Abort Window Dialer Delay countdown expires, the system

cancels the alarm and stops the alarm report from being transmitted to the Central Station.

If you disarm the system AFTER the Abort Window Dialer Delay countdown expires, the system

silences the alarm and transmits an alarm cancellation report to the Central Station.

NOTE: Consult your installer to determine how the Alarm Abort Window Dialer Delay feature is congured on your system (15-45 seconds). This setting species the number of seconds end users have to manually abort

the alarm, in the event of a false alarm. For ANSI/SIA CP-01-2010 compliance, the default setting is 30 seconds. For UL 1023: Household Burglar Alarm Units compliance, this setting may be congured to a maximum of 45 seconds.

NOTE: Consult your installer to determine how the Burglary Bell Cutoff Time and Fire Bell Cutoff Time is

congured on your system. The time can be congured to last 4 minutes, 8 minutes, 12 minutes, 16 minutes, or

Unlimited (no cutoff). The default setting for both features is four (4) minutes.

CAUTION! If the system emits fast, repeated beeps (instead of the typical Entry Delay beeps), proceed indoors with extreme caution. For your safety, it is recommended that you immediately leave the premises, go to a secure location, and then contact your local authorities for assistance. If you have any reason to believe an intruder is present, do NOT enter the premises until the dwelling is deemed safe by local authorities.

2GIG EDGE User Guide

To clear an alarm:

1. At the Alarm screen (after the Burglary Bell Cutoff Time or Fire Bell Cutoff Time expires),

enter an active user code.

2. Depending on how quickly you enter your code, one of the following occurs:

a. If you enter your code before the Alarm

Cancel Time countdown expires, the following

message appears.

NOTE: Consult your installer to determine how the Alarm Cancel Time setting is congured on your system. For compliance with ANSI/SIA

CP-01-2010, the factory default setting is ve (5)

minutes.

Enter Your Code to Clear the Alarm

Alarm Report Already Transmitted … Cancel Being Sent

2. Review the Alarms list. Then tap CLEAR ALARM HISTORY.

Emergency Features

Alarms Screen

24-Hour Alarm Buttons

b. If you enter your code after the Alarm Cancel

Time countdown expires, the system reveals

the Alarm History.

The system clears the alarm. You can also clear the Alarm History.

Clear the Alarm History

After an alarm is activated on the system while you

are way, a notication message appears in the Alarm History.

To clear the alarm history:

1. Tap the Message system icon. Then tap Alerts.

Alarm History

New Alerts

24-Hour Alarm Buttons

Three 24-hour alarm buttons can be shown or hidden by the installer on the Control Panel’s touchscreen: Panic, Fire, and Emergency.

You can open the following screen by pressing the button on the Control Panel:

Panic Button

When activated, the system immediately goes into the alarm state. Depending on how the system is congured, the

Control Panel emits a loud, patterned warning siren or sets off a silent panic alarm with no siren. The system also transmits a police report to the Central Station.

NOTES:

1 Consult your installer to determine if the Police Emergency Key is congured to sound an audible alarm or a

silent panic alarm.

2 Consult your installer to determine if the 2-Way Voice feature is enabled on the system. If enabled, setting off

the Panic alarm gives operators at the Central Station the ability use the Control Panel’s built-in speaker and microphone to converse with people on the premises.

3 Consult your installer to determine if the Silent Panic/Burglary Listen Only feature is enabled on the system.

If enabled, setting off the Panic alarm gives operators at the Central Station the ability to use the Control Panel’s built-in microphone to listen. If the panic alarm is sent, the operator can only listen. For your protection, the operator will not be heard at the panel.

Fire Button

When activated, the system immediately goes into the alarm state. The Control Panel emits a loud, patterned warning siren that is in compliance with ANSI S3.41 Temporal-3 Fire Alarm Signal and continues to sound until the system is disarmed (see Disarming the System, pg 26) or the Fire Bell Cutoff Time expires. The system also transmits a Fire Report to the Central Station.

NOTES:

1 Consult your installer to determine how the Fire Bell Cutoff Time is congured on your system. The time

can be congured to last 4 minutes, 8 minutes, 12 minutes, 16 minutes, or Unlimited (no cutoff). The default setting is four (4) minutes.

2 If Smart Areas is enabled the Fire Button will create a global alarm in all Smart Areas. The alarm must be

acknowledged/cleared in each Smart Area.

2GIG EDGE User Guide

Activate an Emergency Alarm

When activated, the system immediately goes into the alarm state. The Control Panel emits a loud, patterned warning siren and continues to sound until the system is disarmed (see Disarming the System, pg 26). The system also transmits an Emergency Report to the Central Station.

Activate a Manual Panic, Fire or Emergency Alarm

To activate a manual alarm:

1. Tap

2. Touch and hold the Panic, Fire, or Emergency

button for two (2) seconds.

NOTE: Consult your installer about your system’s emergency key settings. Typically, all three buttons are enabled and visible on the touchscreen by default. However, some systems may be

congured to hide one or more of these buttons.

3. Once the alarm situation is resolved, clear the alarm by following the steps available in the

Event of a Burglary Alarm section, page 30.

PANEL INFORMATION

The Panel Information menu provides access to the system’s History, System information, Dealer Information and Regulatory & Compliance information.

Tapping the 2GIG Logo on the Home screen accesses the menu.

2GIG EDGE Panel—Alarm Button

24-Hour Alarm Buttons

Panel Information

Filtering History

You can lter the list in the History screen to show or hide alarms, bypasses, or alerts.

At the History screen, tap one or more check boxes to

add or remove lters.

System Info

The System Info screen shows the following information about your 2GIG EDGE Panel (depending on the features that are active in your system):

Serial Number

Panel Firmware Version

Radio Modem

IVS Version

IMEI

MAC Address

Z-Wave Home ID

Reboot

Tap Reboot to restart the panel. Master User pin number is required to complete the process.

Z-Wave Version

Panel IP Address

EFR32

Atmel

Xcore

WIFI+HWID

Build Version

Filter History

System Info Screen

History

The History screen shows a chronological log of system events. Each event is recorded with a date and time stamp:

Alarms: Keeps a record of when alarm conditions are triggered and cleared.

Arms/Disarms: Keeps a record of when the system is armed and disarmed.

Bypasses: Keeps a record of when zone sensors are bypassed and unbypassed.

Alerts: Keeps a record of when the 2GIG EDGE Panel or a zone issue an alert. For example, low battery, AC

power loss, or tamper conditions.

Dealer Info

The Dealer Info screen shows basic contact information for your 2GIG alarm dealer.

Dealer Info Screen

2GIG EDGE User Guide

FIRE AND CARBON MONOXIDE PROTECTION

During setup, a professional installer typically congures a variety of wireless to provide the dwelling with continuous,

24-hour-a-day, heat, smoke, and gas protection. Most systems are installed with both Wireless Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors.

Important Concepts

To help you get the most out of your re, heat, and gas protection system, it is useful to understand these concepts.

National Fire Alarm and Signaling Code

IN THE UNITED STATES, CANADA, AND OTHER COUNTRIES REQUIRED TO MEET THIS STANDARD: THIS EQUIPMENT MUST BE INSTALLED IN ACCORDANCE WITH CHAPTER 2 of ANSI/NFPA 72: National Fire Alarm and Signaling Code (National Fire Protection Association, Batterymarch Park, Quincy, MA 02269).

IMPORTANT: This system ships with an approved 24-hour backup battery installed and is compliant with UL 985:

Household Fire Warning System Units.

IMPORTANT: Specic requirements for Heat and Smoke Alarms vary from state to state and from region to region.

A professional installer must always verify current requirements for your area with the local Fire Department.

NOTE: Instructions describing the proper installation, operation, testing, maintenance, evacuation planning, and repair service are provided in the printed Installation Instructions included with all 2GIG Wireless Smoke/Heat/ Freeze Alarms and Wireless Carbon Monoxide Detectors.

Emergency Action Plan

Establish and regularly practice a plan of escape with all members of your household in the event of re. The National Fire

Protection Association recommends the following steps:

1. Mount your detector or your interior or exterior alarm sounders where they can be heard by all occupants.

2. Determine two means of escape from each room. One path of escape should lead to the door that permits normal

exit from the building. The other should be an alternate escape, such as a window, should the path to the escape door be impassable. Station an escape ladder at such windows if there is a long drop to the ground.

3. Sketch a oor plan of the building. Show windows, doors, stairs, and rooftops that can be used to escape. Indicate

escape routes for each room. Keep these routes free from obstructions and post copies of the escape routes in every room.

4. Ensure that all bedroom doors are shut while you are asleep, preventing deadly smoke from entering while you escape.

5. Touch the door before opening it. If the door is hot, check your alternate escape route. If the door is cool, open it cautiously. Be prepared to slam the door shut if smoke or heat rushes in.

6. When smoke is present, crawl on the ground. Do not walk upright, since smoke rises and may overcome you. Air is

typically clearest near the oor.

7. Escape quickly, but don’t panic.

8. Establish a place outdoors, away from your house, where everyone can meet and then take steps to contact the

authorities and account for those missing. Ensure that nobody returns to the premises.

In the Event of a Fire Alarm

Smoke and Carbon Monoxide (CO) detectors may be installed to protect the occupants of the dwelling from the harmful,

and possibly deadly effects of smoke, heat, and re-related dangers. The system’s re and emergency protection features

are always protecting the premises.

Silence a False Fire Alarm

In the event of a false re alarm (for example, burning food or another non-emergency condition), you can silence the

alarm.

To silence the alarm:

1. Enter an active user code to silence the alarm.

IMPORTANT: Consult your installer to determine how the Abort Window Dialer Delay is congured on your system.

This denes the amount of time the system will wait to initiate the digital dialer when an alarm condition is triggered and species the number of seconds you have to manually abort the alarm, before an alarm report is sent to the

Central Station.

IMPORTANT: Consult your installer to determine how the Alarm Cancel Time is congured on your system. This denes the amount of time you have to send an alarm cancellation report to the Central Station. The factory default setting for the system is ve (5) minutes.

2. Review the Alarms screen to determine which sensor activated the alarm.

NOTE: If the alarm restarts, smoke may be present in the alarm’s detection chamber. Enter the user code again.

Then fan the detection chamber on the sensor for 30 seconds.

3. After the problem has been addressed, tap the Clear Alarm History button.

NOTE: For Smoke/Heat Alarms and CO Detectors, the Clear Alarm History button will not permit you to clear any

history until the 2GIG EDGE Panel receives a message from the sensor that it has returned to normal operations.

NOTE: If Smart Areas are congured, the Fire Alarm must be acknowledged and cleared in each Smart Area. This can be done at a keypad assigned to that area or by using the Smart Areas button on the home screen.

In the Event of a Carbon Monoxide Alarm

Detectors may have been installed to safeguard the occupants of your dwelling from the dangerous and possibly deadly effects of CO gas . See Safety Precautions and Notations, pg 7.

If a CO alarm is activated, the system emits a warning siren until the system no longer detects CO in the environment.

To respond to a CO alarm event:

1. Gather all occupants and immediately move to fresh air (either go outdoors or stand by an open door/window).

DANGER!!! To protect yourself and others from injury and/or death, do not re-enter the home or move away from

the open door/window until the premises has been approved for safe re-entry by emergency ofcials. To learn about other ways to safeguard your home from the harmful effects of CO, refer to the guidelines dened by your local, state, or regional ofcials.

2. Dial 9-1-1 (or your region’s emergency services number) to report the situation to authorities. Always call from safe location.

3. Survey each person’s health, checking for u-like symptoms and other evidence of CO poisoning.

TIP: To prevent a future occurrence, contact an industry professional to evaluate all possible sources of CO gas in

the dwelling.

NOTE: If Smart Areas are congured, the CO Alarm must be acknowledged and cleared in each Smart Area. This

can be done at a keypad assigned to each area or by using the Smart Areas button on the home screen.

NOTE: A professional installer must ensure that all Smoke/Heat Alarms are installed in compliance with all national, regional, and local laws, statutes, and guidelines.

2GIG EDGE User Guide

ALARM.COM SETUP

The Alarm.com mobile app allows you functional access to your 2GIG EDGE system using your Apple iOS or Android™ smart phone. To get started, download the app from the Apple App Store or on Google Play.

To get started:

1. Access the Alarm.com portal. Or your dealer provided URL.

2. Enter the Username and Password provided by your dealer.

3. When prompted to agree to Alarm.com’s terms and conditions, select “I Agree”.

4. Create your new password following the Minimum Requirements.

5. Choose then answer a Security Question, then select Conrm.

6. Verify your email address. An email will be sent to your account. On the email, click Verify to complete the registration process.

Video

View Live Video, save video clips set rules for recording or adjust video settings.

Automation

Click Add New Rule to set a Trigger, Action and Timeframe for the new automated action.

Once a Rule is created, you can set Schedules, Scenes, Arming Schedules and setup Auto ReArming.

Account options a relocated on the left side of the screen:

Home

Video

Automation

Notications

Activity

Users

Settings

Notications

Use this option to Edit ( ), Enable or Disable

preset Notications for specic events. When an option is enabled, the system sends a notication

via email.

Choose +New Notication to create a notication that relate to these categories: Standard, Property Awareness, Family, Second Home and Reminders.

Activity

Review panel activity history, such as Website login, Alarms, open doors, etc.

Users

When you access the Users option for the rst

time, the page will show the Master user and any users added from the panel.

Adding a New User

1. Click Add New User, then enter a First

and Last name.

2. Click CREATE.

2GIG EDGE User Guide

Device Access Screen

1. Enter four numbers to generate the user’s access code.

2. Click on a switch to enable or disable selected devices for the new user.

3. When you’re nished, select SAVE.

User Prole

1. Click the pencil icon ( ) to edit the User Prole name.

2. Click Add Contact to enter a phone number and/ or email address.

3. Click Language Preference to specify the user’s preferred language.

4. Select SAVE when nished.

Access Period

1. Click Time to set an Access Period for the new user.

2. Select All Times, set a Restricted Schedule or allow Temporary Access.

THE ALARM.COM MOBILE APP

Arming

When the system is disarmed, the System DISARMED screen ( ) is displayed.

To arm the system, tap SYSTEM DISARMED ( (STAY or AWAY) is displayed with a red icon (

). Tap Arm (Stay) or Arm (Away) . When armed, Safe ARMED

Settings

Make changes to the login, password, email address and other settings related to Login.

Account Management

Edit Account Information, System Information and Property Information.

Devices

Manage devices and settings.

Disarming

When the system is armed, the Armed (Stay or Away) ( ) screen is displayed.

To disarm the system, tap SYSTEM ARMED (STAY or AWAY) ( is displayed with a green icon (

). Tap Disarm ( ). When armed, System DISARMED

Geo-Services

Create geo-fences and congure location features.

Visit www.alarm.com for more feature information.

2GIG EDGE User Guide

SYSTEM SETTINGS

At the Home Screen, tap the Settings Icon ( ) to view 2GIG EDGE Panel Settings.

Settings Icon on Home Screen

Screensaver: My Photos

1. On the Screensaver option, tap >.

2. To display your own photos:

a. Create a folder on a USB ash drive named:

“Slideshow”.

Screen Saver - Replace Photos

Screen

Use the Screen feature to adjust the screen brightness, backlight timeout, screensaver features and to place the touchscreen into Clean Mode.

Settings - Screen Option

Settings - Screen

NOTE: The USB ash drive must be formated

FAT/FAT32.

b. Copy up to 50 photos to the “Slideshow” folder

on the USB ash drive. Supported le formats

include: JPG, Windows BMP, and PNG.

c. Insert the USB drive into the top of the panel

(you will need to remove the cap to expose the USB connector).

d. Press the “Replace Photos” button.

e. Tap REPLACE PHOTOS. All previously

loaded photos will be deleted from the Panel, and the new photos will be added.

Changing Screensaver Settings

Select from the following settings to adjust how your Screen Saver Photos are displayed:

1. Photo Duration – Select how long each photo will display before transitioning to the next photo (Options 30 seconds, 1, 2, or 5 minutes).

2. Transition Effect – (Options: None, Fade, Push, and Wipe).

3. Transition Duration – Number of seconds to transition between photos. (Options: 2, 3, or 5 seconds).

4. Display Sequence – Order in which the photos are displayed. (Options: By Photo Name, Shufe (Random).

5. Full Landscape Mode – Tap to Enable or Disable.

Screen Brightness

Adjust the screen brightness to improve the readability of the text and images on the touchscreen and to avoid eye discomfort in darker environments or at night.

To adjust the screen brightness, swipe the Screen Brightness slide control to the left or right to decrease or increase the brightness.

Screen Timeout

Tap the current setting, then select a new time for the screen to timeout (30 seconds to 10 mins). Default is 2 min.

Screen Saver

The Screen Saver setting allows for photos to be displayed when the screen times out.

1. Navigate to the Screen option ( ).

2. On the Screensaver settings, select the current

setting then select from the dropdown list:

OFF – No screensaver

MY PHOTOS – displays preloaded photos

or photos you load, see the next section Screensaver: My Photos.

DEMO MODE – for dealer use (must be

congured in Installer Toolbox).

Screen Saver - Select from Dropdown

Clean Screen

To clean the screen without affecting on-screen functions, press START for 30 seconds available for cleaning.

Wipe the touchscreen with a soft, dry, microber cloth that is specially designed for cleaning sensitive surfaces.

WARNING: Once cleaning mode begins, the touchscreen and all functions will be unavailable for 30 seconds, including the Emergency Buttons.

Sounds

The Sounds menu lets you adjust the volume of the voice, chime, doorbells, keypad tones, and system annunciations.

1. Touch and hold the desired control and then swipe to the left to lower the volume or swipe to the right to raise the volume:

Chime

Keypad

System Annunciation

Doorbells

Trouble Alerts Volume

2. Tap

when nished.

Sounds Menu Screen

2GIG EDGE User Guide

Network

Connect to a Wireless Network

1. Navigate to the System Settings menu ( ) and tap Network ( ).

Wireless Selection

Join Other Network

Tapping Join Other Network allows you to join a network not shown in the list.

1. Return to the Wireless Network screen.

2. Tap JOIN OTHER NETWORK.

3. Enter the wireless network name, then tap NEXT.

Join Other Network

2. Tap Wireless. A list of available networks will be displayed.

3. Tap Network to connect to.

4. Enter network password at the Keyboard Entry Screen, and tap CONNECT.

Select Wireless Network

Keyboard Entry Screen

Other Network Name

4. Type in the other network's name, then tap NEXT.

Select Encryption Type

5. Select the Security Type and Security Mode, then tap NEXT.

Forget Network

Tapping FORGET NETWORK disconnects the 2GIG EDGE Panel from the wireless network and erases the password so that it will not automatically reconnect to the network.

Wireless Network Setup

6. Enter the password for the network, then tap CONNECT.

Other Network Password

2GIG EDGE User Guide

WPS

Tapping WPS allows you to connect securely to routers that support WPS.

1. Tap WPS on 2GIG EDGE Panel.

2. Tap Connect.

3. Locate and press the WPS on your router. 2GIG

EDGE Panel will securely connect with the router.

WPS Button

WPS Authentication Started

Users

The Users menu lets you add, edit, and delete users from the system.

NOTES:

1 To use this feature, you must know the

Master User Code.

2 The system may be congured for 4 or 6-digit

pin codes. Consult with your installer to determine the pin code length of the system.

Types of User Codes

There are different types of user codes to provide users with access to various system features:

IMPORTANT: Do Not Share Your User Codes.

User Code: A unique code to identify different system users and provide them with the ability to disarm the

system.

Master User Code: A code typically known by one or two members of a household. The default code is 1111.

To secure this code, it is recommended that you immediately change the default code to a unique one.

Settings

4. Once Authorization is successful, tap ACCEPT.

Access Point

Setup the 2GIG EDGE Panel Access Point.

1. Navigate to the Settings menu.

WPS Authentication Successful

Access Point

NOTE: If the system is congured for 6-digit pin codes, the default Master User code is

Duress Code: A code that you enter to silently notify your Remote Service Provider of an emergency event,

such as being forcibly held against your will by an intruder.

Adding a User

You can add new users to the system. The system supports a total of 100 user codes (this includes both the Master User Code and Duress Code).

To add a user:

1. The rst time you are adding a user, you will

notice that two (2) users have already been created. The Master User and the Duress user.

2. Tap ADD USER.

3. At the Enter a Name for the New User screen, type the name for the new user. Then tap NEXT.

4. At the Enter a code for User <Name> screen, enter a unique code for the new user. Tap NEXT.

NOTE: If you attempt to add a code that is

already in use, the system prompts you to enter a different code. Every user code must be unique.

5. Enter a name for the new user.

Users

Enter User Name

111111.

2. Tap Access Point ( ).

3. Tap the Access Point switch to Enabled.

Optional: Tap SSID to enter new SSID name

Optional: Tap Password to assign a password.

Optional: Tap the IP address. The last two octets

of the Access Point can be changed to customize setup.

4. After any edits have been made, press SAVE SETTINGS to save revised settings.

5. Ta p

2GIG EDGE User Guide

6. Enter an access code for the new User.

6. At the Conrm code for user screen, re-enter

the code for the new user.

7. Tap NEXT.

Enter Code

Prole - Facial Recognition

1. On-screen instructions guide you through the

process of capturing your prole.

Facial Recognition - Step 1

8. To continue with Face Recognition setup, tap NEXT at the Enroll Facial Recognition screen.

9. Use your nger to scroll through the text to

activate the AGREE button, then tap AGREE to move to the next step.

NOTE: All Users must agree to the Biometric Information Privacy Policy and Consent form in

order to enrolled to use the Facial Recognition feature.

Enroll Face Recognition

Biometric Information Privacy Policy and Consent

2. The subsequent prole steps will instruct you to slightly move your head in specic directions to

complete the Facial Recognition process.

3. Once the Facial Recognition prole has been

successfully captured, tap PLAY TUTORIAL to watch an overview of the Facial Recognition process, or tap SKIP TUTORIAL to continue

setting up the prole.

Capture Prole

Facial Recognition Tutorial

Capture a Prole

1. At the Capture Your Prole Screen, tap BEGIN to

get started.

Capturing Your Prole

2GIG EDGE User Guide

Capturing Your Avatar

Following Facial Recognition Setup, you have the option to capture a photo to use as your personal avatar image.

1. Align your face in the camera, then tap CAPTURE. Your photo will be displayed.

2. If you want to use the photo, tap USE THIS IMAGE.

3. Tap RETAKE PHOTO to capture a new photo.

4. Tap SKIP to decline capturing the avatar.

Capturing your Avatar

8. Once the phone is found, tap > to the right of the phone name.

NOTE: Make sure your phone is in Pairing Mode. If the phone doesn't appear in the list of available devices, tap RESCAN.

Assign Bluetooth Device

5. Tap the activation switch adjacent to the Recognition Modes you’d like to use with Facial Recognition, then tap NEXT.

6. Tap NEXT.

Facial Recognition Modes

Assign Bluetooth Device

9. Conrm pairing on your smart phone.

NOTE: The number displayed on your smart

phone should match the number displayed on the panel.

10. On the panel, tap PAIR DEVICE.

11. Your device is paired. Tap OK.

Pair Device

Paired Successfully

7. The panel scans for discoverable Bluetooth devices.

Scanning for Bluetooth Devices

12. A summary of the User Created will be displayed.

13. Tap DONE to return to the Users screen.

User Created

2GIG EDGE User Guide

Editing a User

1. At the Users Screen, tap the pencil icon ( ) next

to the desired user.

Users - Edit

4. Enter a new Duress Code.

Enter Duress Code

2. By default, each User’s prole is Active.

3. To deactivate a User, move the Account Status Active slide control to the left ( ).

Display Name

Tap (>) to access the keyboard to type a new name for the User, then select SAVE.

Access Code

Tap (>) to access the number pad to type a new code for the User, then select NEXT.

Enter the code again to conrm, then select SAVE.

Activating the Duress Code

Although the Duress Code is listed by default on the Users screen, it is not activated by default.

To activate the Duress Code:

1. The rst time you are adding a user, you will

notice two (2) users have already been created: the Master User (which is active) and the Duress user (which is grayed out).

Edit User

Edit Duress Code

5. Conrm the new code.

6. If desired, tap the pencil icon ( ) next to Display Name to change “Duress” to another name.

NOTE: To change an existing Duress Access Code, tap the pencil icon ( ) for Access Code,

then enter and conrm a new unique code.

Conrm Duress Code

Duress Code Added

2. Tap the pencil icon (

3. At the Edit Duress User screen, tap the Active

toggle button next to Account Status to activate Duress code setup.

) next to the Duress user.

Activate Duress Code

Enable Facial Recognition

1. If Facial Recognition is disabled, tap the switch

adjacent to the Facial Recognition option to set it to Active.

2. See Capture a Prole, page 48, for instructions

on conguring Facial Recognition.

Enable Facial Recognition

2GIG EDGE User Guide

Smart Home Settings

Refer to the 2GIG EDGE Smart Home manual.

Bypass Sensors

You can manually bypass a sensor using the Bypass Sensors button( ) in the System Settings menu.

When you need to bypass one or more perimeter or interior sensors, it is most common to manually bypass the sensor. There is also an alternate method for bypassing a sensor called Force Bypassing. See Force

Bypassing, pg. 23.

NOTE: To use this feature, you must know the Master User Code.

Manually Bypassing a Sensor

When manually bypassing a sensor, tap the Bypass Sensors option in the System Settings menu to add the desired sensors to the Bypassed Sensors list.

WARNING!! A bypassed burglary protection

sensor does NOT provide security protection when the system is armed.

Bypass Sensors

Ready to Arm (Bypass)

Chimes

The master user can assign chimes to sensors to

provide notication anytime a sensor is opened.

1. At the System Settings screen, tap Sensor Chimes ( ).

2. Select a sensor from the list.

3. Tap the new setting.

4. Press the back button ( ) to return to the

previous menus.

Sensor Chimes

Select Sensor Chime

1. Enable the Bypass option(s) to bypass selected sensors.

2. Press the back button (

The system is now ready to arm with selected sensors bypassed. The system bypasses the devices and its status changes to Ready To Arm (BYPASS).

After the system is disarmed, bypassed sensors are automatically removed from the system’s Bypassed

Sensors list, unless the Auto Bypass for Manual Bypass feature is enabled.

NOTE: Consult your installer to determine if

the Auto Bypass for Manual Bypass feature is enabled.

Removing Sensors from Bypassed Sensors List

After the system is disarmed, bypassed sensors are automatically removed from the system’s Bypassed

Sensors list, unless the Auto Bypass for Manual Bypass feature is enabled. If you decide you want to

remove a sensor from the Bypassed Sensors list before you arm the system, use the steps detailed here.

To remove a sensor from the Bypassed Sensors list:

1. At the System Settings screen, tap Bypass Sensors.

2. Move the slide control to the left for the desired

sensor. This removes the sensor from the system’s Bypass Sensors list.

Remove Bypass Sensors

On-Board Camera

Adjust settings for the On-Board camera.

NOTE: On-Board camera is enabled by default. If disabled, all on-board camera features will be unavailable.

1. At the System Settings screen, tap On-Board Camera ( ).

2. Tap Photo Capture Settings (>).

3. Tap to Enable or Disable an Event.

4. Ta p when nished.

Built-In Camera Settings

Photo Capture Settings

3. Ta p when nished.

2GIG EDGE User Guide

Date & Time

Set the panel’s Date and Time.

1. At the System Settings screen, tap the Date &

Time (

2. Use your nger to scroll and set Time and Date

settings.

3. Ta p when nished.

NOTE: Date & Time is automatically updated

during panel registration.

) icon.

System Tests

To ensure continued protection and proper system operations, it is important to perform a sensor and console test on a weekly basis.

NOTE: To use this feature, you must know the Master User Code.

At the System Settings screen, tap System Tests ( ). There are six tests available.

Date & Time Settings

System Tests

Panel Tests

Tests the function of the 2GIG EDGE Panel’s audio and status LED.

1. Tap Panel Tests (

2. Tap Button LED Test; Emergency, White.

A conrmation message appears.

3. Tap one of the following buttons:

• No: Tap this button if the LED does not

match what is described in the message.

• Yes: Tap this button if the LED matches what is described in the message.

4. Repeat the above steps for each listed Button LED test.

5. Tap CONFIRM.

Cell Radio Status

This option displays the cell radio’s Signal Strength, Serial Number, Subscriber ID, as well as status for Registration, Connection, Power and SIM.

1. To test the Cell Radio, tap TEST CELL RADIO. "Cell Radio Test in Progress" will be displayed.

Panel Tests

Cell Radio Status

Sensors Test

Tests signals between the installed sensors and the Control Panel.

1. Tap Sensor Tests ( EDGE Panel into Walk Test Mode and transmits a

Walk Test Started report to the Central Station.

2. At the Sensors Test screen, review the list of

sensors installed with your system.

When tests are successful, a GREEN check mark appears to the left of the test name. This indicates the sensor is operating and the wireless signal strength was good.

WARNING!! If a RED appears, it indicates the test failed. If the sensor continues to fail, contact your dealer for technical assistance.

3. Tap the Menu.

button to return to the System Test

). This places the 2GIG

Sensor Tests

2. If the test is a success, a prompt is displayed.

3. Tap OK to return to the Cell Radio Test & Status

screen.

2GIG EDGE User Guide

Network Tests

Tap START to run a test on network connections: LAN, Internet and Backend.

When tests are successful, a GREEN check mark appears to the left of the test name. This indicates the network is operating and the signal strength was good.

WARNING!! If a RED appears, it indicates the test failed. If the network continues to fail, contact your dealer for technical assistance.

Network Test

The 2GIG, 2GIG EDGE, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United States and/or other countries. Other Nortek Security & Control trademarks may also appear in these materials. Other names or brands may be claimed as the property of others. For more information, contact your 2GIG alarm dealer for pricing or visit www.2gig.com.

This document utilizes the Cue gestural icon system by P.J. Onori, which is available under a Creative Commons Attribution-ShareAlike 3.0 United States (CC-BY-SA-3.0) license.

Information in this document is subject to change without notice. The availability of particular products, services, and features may vary by region. Please check with your local dealer for further details and availability of language options.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Nortek Security & Control.

Nortek Control 5919 Sea Otter Place, Suite 100 Carlsbad, CA 92010 USA

Phone: 800-421-1587 Online: www.nortekcontrol.com/support/

Firmware Update

This option is only available if a USB update is available, and the update was not initiated from the "pop-up".

1. At the System Settings screen, tap the

Firmware Update (

2. A test will be performed to determine if the panel

is ready to be updated. If all requirements are not met, a list will be displayed with red icons next to any aspect of the test that did not meet the requirement for a panel update.

3. Tap UPDATE to begin the USB update process.

NOTE: Red icons next to a specic requirement

indicates that the test failed. Remedy the error, then repeat steps 1 through 3.

) icon.

Firmware Update

LIMITED WARRANTY

This product is warranted against defects in material and workmanship for tone (3) year (Power adapter and Battery 1 year). This warranty extends only to wholesale customers who buy directly from Nortek Security & Control LLC or through Nortek Security & Control’s normal distribution channels. Nortek Security & Control LLC does not warrant this product to consumers. Consumers should inquire from their selling dealer as to the nature of the dealer’s warranty, if any.

There are no obligations or liabilities on the part of Nortek Security & Control LLC for consequential damages arising out of or in connection with use or performance of this product or other indirect damages with respect to loss of property,

revenue, or prot, or cost of removal, installation, or re-installation. All implied warranties for functionality are valid only

until the warranty expires. This Nortek Security & Control LLC Warranty is in lieu of all other warranties, expressed or implied.

All products returned for warranty service require a Return Authorization Number (RA#). Contact Returns at 1-855-5463351 for an RA# and other important details.

Waste Electrical and Electronic Equipment (WEEE) Statement

This symbol on a product or on its packaging indicates that this product is not to be thrown away with everyday waste.

Instead, it is your responsibility to dispose of electrical and electronics equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment (W.E.E.E.). The separate collection and recycling of your waste electrical and electronic equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about

where you can drop off your waste equipment for recycling, please contact your local city ofce, or your household waste

disposal service, or the shop where you purchased the product.

WARNINGS

Limitations of Alarm Products

This product should be tested periodically to make sure it is working properly. The product, if used properly, may reduce the risk of burglary, robbery, and other adverse events that have the potential to result in injury or loss of life; however, Nortek Security & Control is not an insurer. This product is neither insurance nor a guarantee that such an event will be prevented, and users should protect themselves with proper insurance. Nortek Security & Control makes no representation that this product cannot be compromised or circumvented, that it will provide an adequate warning, or that it will prevent any personal injuries, property damage, or other losses. Like any alarm product, it may be bypassed, it is subject to compromise, and it may fail to warn for a variety of reasons, including, but not limited to: improper installation or positioning; improper maintenance; tampering; dead or improperly installed batteries; sensing limitations; component failures; receivers; intrusions may be outside of a product’s designated range and certain environmental conditions may

impact performance, and audible alarm signals may be outside of hearing range, muted by doors, walls, and oors,

unheard by deep sleepers or the hearing-impaired, or overwhelmed by other sounds.

Risk of Noise Induced Hearing Loss

The Alarm is equipped with a warning siren. Exposure to high sound levels or prolonged exposure to the warning siren can result in Noise Induced Hearing Loss (NIHL).

2GIG EDGE User Guide

ALARM DEALER INFORMATION

Company Name:

Your Account Number:

Installation Date:

10029908 Rev-A

2GIG EDGE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual