Paxar 9800 Series User Manual

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Monarch

9800 Series

Printers

TC9825OH Rev. AA 2/02 ©2002 Paxar Corporation. All rights reserved.

Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual.

©2002 Paxar Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means, without the prior written permission of Paxar Corporation.

WARNING

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CANADIAN D.O.C. WARNING

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicte par le ministère des Communications du Canada.

Trademarks

MONARCH®, MPCL, 917, 9800, 9825, and 9850 are trademarks of Monarch Marking Systems, Inc. Paxar® is a trademark of Paxar Corporation.

Microsoft and MS-DOSare trademarks of Microsoft Corporation.

Windows and NT are trademarks of Microsoft in the U.S. and other countries. NetWare is a trademark of Novell, Inc. in the United States and other countries. Centronics is a trademark of Centronics Data Computer Corporation.

TrueType is a registered trademark of Apple Computer, Inc. Hewlett-Packardis a trademark ofHewlett-PackardInc.

HP Jet Admin and HP Web Jet Admin are trademarks of Hewlett-Packard,Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

Paxar Corporation

170 Monarch Lane

Miamisburg, Ohio 45342

T A B L E O F C O N T E N T S

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Ordering Programmer’s Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

About Monarch® MPCL Toolbox Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Establishing Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Connecting the Communication Cable . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Printer Status Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Selecting a Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Exiting an Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

LOADING SUPPLIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Loading Labels or Tags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2Using the Optional Tear Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8Using Linerless Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9Adding the Peel Edge or Shelf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9Adjusting the Wide/Narrow Knobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

LOADING RIBBON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

SETTING SUPPLY OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Supply Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Table of Contents i

Feed Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Backfeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Positioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Supply Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Margin Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Batch Separators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Skip Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Setting Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

COMMUNICATION VALUES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Word Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2Stop Bits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3Parity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3Flow Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4Reset to Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5Parallel Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

SETTING DEFAULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-1

Monetary Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Secondary Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Decimal Places . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Slashed Zero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Power-UpMode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Prompt Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

USING SCRIPTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-1

Initial Script Startup Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Checking Script Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Formatting Flash Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Downloading a Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Enabling a Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

ii Table of Contents

Viewing Script Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Deleting a Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Enabling Status Polling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Enabling Immediate Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Checking Available Flash Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

PRINTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

On-DemandMode Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2

Printing an Error Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Pausing a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Restarting a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Canceling a Paused Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Repeating a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

Printing TrueType® Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7

Licensing Your Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

CARE AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

Clearing Label Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

USING DIAGNOSTICS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1

Factory Set Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Checking the Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

Checking Supply Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

Using Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4

Enabling the Password (System Administrators only). . . . . . . . . . . . 10-4

Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7

Common Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8

Table of Contents iii

SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Linerless Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Ribbon Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

About Ribbons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Cable Pinouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

ACCESSORIES & OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-1

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Factory-InstalledOptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-2

Ethernet Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

iv Table of Contents

G E T T I N G S T A R T E D

1

The Monarch® 9825 printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct labels or tags. The 9825 printer prints labels continuously (in one strip) oron-demand(one label at a time).

You can print on edge aperture, die cut, black mark, or continuous (non-indexed)supplies. Continuous supply must be used in continuous mode. See "Supply Type" in Chapter 4 for more information about the supply types.

This chapter includes information about

unpacking the printer.

connecting the power cord.

connecting the communication cable.

using the printer’s control panel.

Several chapters of this manual have one or more charts showing the printer’s menu structure. For example:

MAIN MENU

CANCEL

 

 

PRINT

 

REPEAT

 

SETUP

 

 

SCRIPTS

 

 

DIAG.

ALL

 

 

 

MODE

 

BATCH

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SUPPLY

 

 

CONTRAST

 

DEFAULTS

 

 

 

PORT

 

FLASH

 

 

 

 

 

 

 

 

SETTINGS

 

MEMORY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The black boxes show where you are; the bordered boxes show how you got there.

Getting Started 1-1

A u d i e n c e

The Operator’s Handbook is for the person who prints and applies labels.

U n p a c k i n g t h e P r i n t e r

After you unpack the printer, you should have the 9825 printer, a power cord, and a ribbon take-upcore (may already be ontake-upreel). Keep the box and packaging material in case the printer ever needs repair.

O r d e r i n g P r o g r a m m e r ’ s M a n u a l s

The Packet Reference Manual, which describes how to create format and batch packets for printing labels, how to configure the printer online, how to diagnose printer error messages, and how to perform other advanced techniques can be downloaded from our Web site (www.monarch.com). You can print this manual or order ahard-copyversion (part numberTC9800PM).

A b o u t M o n a r c h ® M P C L To o l b o x U t i l i t i e s

The Monarch® MPCL Toolbox utilities are available on our Web site and are free to download. This group of development utilities helps you configure the printer, customize fonts, and download files. Monarch MPCL Toolbox utilities are not label production software. Call Customer Service for information about label production software.

1-2 Getting Started

C o n n e c t i n g t h e P o w e r C a b l e

The power supply automatically switches between 115V or 230V. No operator settings are required.

1.Plug the power cable into the socket. Plug the other end of the cable into a grounded electrical outlet.

2.Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer.

E s t a b l i s h i n g C o m m u n i c a t i o n s

Before the printer can accept print jobs from the host, you must:

Connect the communication cable to the printer and to the host.

Set the communication values on the printer to match those at the host. (Only required if you are using the serial port.)

Make sure the printer is off before connecting the cable to the communication port.

Parallel Port

Power Cable goes here

Serial Port

Ask your System Administrator which method you will use to communicate with the host:

Serial Communication 9 to 25 pin cable (Part #118364)

25 to 25 pin cable (Part #118366)

Parallel Communication IEEE-1284or Centronics® mode cable (Part #118363)

Getting Started 1-3

C o n n e c t i n g t h e C o m m u n i c a t i o n C a b l e

Connect the communication cable into the appropriate port. Secure the cable with the connecting screws (serial) or spring clips (parallel).

If you are communicating with the host through the serial port, make sure the printer’s communication values match those at the host. The factory default values are 9600 Baud, 8 bit data frame, 1 stop bit, no parity, and DTR flow control.

U s i n g t h e C o n t r o l P a n e l

The control panel has a two-lineLCD display, 2 status lights, and five buttons. The control panel displays error codes/messages, and allows you to setup/configure the

printer.

P r i n t e r S t a t u s L i g h t s

Power:

The printer shows a

 

steady green light

 

when it is on.

Fault:

The printer shows a

 

blinking amber light

 

when there is a

 

printer error.

B u t t o n F u n c t i o n s

 

Feed/Cut:

 

Prints a label in the on-demandmode.

 

 

Feeds a blank label if there is no print job.

 

 

Prints a label with error information that is

 

 

useful to your System Administrator if an

 

 

error is displayed.

1-4 Getting Started