Paxar Sport2 User Manual

Monarch

®

Sierra Sport™ 2

9460™ Printer

TC9460OH Rev. AG 12/07 ©2004 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.

All rights reserved.

Each product and program carries a respective written warranty, the
only warranty on which the customer can rely. Paxar reserves the
right to make changes in the product, the programs, and their
availability at any time and without notice. Although Paxar has made
every effort to provide complete and accurate information in this
manual, Paxar shall not be liable for any omissions or inaccuracies.
Any update will be incorporated in a later edition of this manual.

©2004 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.
All rights reserved. No part of this publication may be reproduced,
transmitted, stored in a retrieval system, or translated into any
language in any form by any means, without the prior written
permission of Paxar Americas, Inc.

WARNING

This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference t o radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

RF Operation is subject to t he following two conditions: (1) this
device may not cause interference, and (2) this device must accept
any interference including interference that may cause undesired
operation of the device.

CANADIAN D.O.C. WARNING

This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of
Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la
classe A prescrites dans le Réglement sur le brouillage
radioélectrique édicte par le ministère des Communications du
Canada.

Trademarks

9460, 9462, 9463, 9465, Monarch®, MPCL, and Sierra Sport 2 are trademarks of
Paxar Americas, Inc.
Paxar® is a trademark of Paxar Corporation.
Avery Dennison® is a trademark of Avery Dennison Corporation.
Bluetooth® is a trademark of Bluetooth SIG, Inc.
Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.

Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, Ohio 45342

TABLE OF CONTENTS

GETTING STARTED ..........................................................1-1

Introduction................................................................. 1-1

Audience .................................................................... 1-1

Documentation ............................................................1-1

Printer Utilities ............................................................ 1-2

Unpacking the Printer................................................... 1-2

Powering the Printer ....................................................1-3

Installing the Battery.................................................... 1-3

Battery and Safety Information................................... 1-5

Connecting the Communications Cable ..........................1-7

Using the Display and Buttons ......................................1-9

Printing....................................................................... 1-9

LOADING SUPPLIES......................................................... 2-1

Loading for Non-Peel Mode........................................... 2-1

Tearing the Supplies................................................. 2-3

Loading for Peel Mode .................................................2-4

CARE & MAINTENANCE.................................................... 3-1

Cleaning ..................................................................... 3-1

Clearing Label Jams ....................................................3-4

TROUBLESHOOTING ........................................................ 4-1

Common Errors ...........................................................4-2

SPECIFICATIONS .............................................................A-1

Printer Specifications ...................................................A-1

Supply Specifications...................................................A-2

Cable Pin-outs.............................................................A-3

i

ACCESSORIES ................................................................ B-1

Single Station Battery Charger ..................................... B-2

Four Station Battery Charger........................................ B-2

AC Power Adapter....................................................... B-2

Carrying Accessories................................................... B-2

PRINTER OPTIONS .......................................................... C-1

Linerless .................................................................... C-1

Bluetooth.................................................................... C-1

ii

GETTING STARTED

The Monarch® Sierra Sport2™ 9460TM printer is a
portable, thermal-direct printer that prints on tags,
labels, or receipt paper.

1

Introduction

This chapter includes information about

♦ documentation.

♦ printer utilities.

♦ unpacking the printer.

♦ installing the battery and battery information.

♦ connecting the communications cable.

♦ using the LCD screen and buttons.

Audience

The Operator's Handbook is for the person who prints
and applies labels.

Additional Documentation

The online version of the Programmer's Manual, the
RCL Programmer's Manual, and the System
Administrator's Guide are available on our Web site

(www.paxar.com).

Note: Information in this document supercedes

information in previous versions. Check our
Web site for the latest documentation and
release information.

Getting Started 1-1

Printer Utilities

The Monarch® MPCLTM Toolbox utilities are also
available on our Web site (www.paxar.com) and are
free to download. This group of development utilities
helps you configure the printer, customize fonts, and
download files.

Unpacking the Printer

After you unpack the printer, you may have
(depending on your order):

♦ a 9460 printer

♦ one or more batteries

♦ an AC power adapter (supply) or none

♦ a hip/shoulder/hand strap or none

♦ a cable

Note: Look through all of the packaging material for

items. Keep all packaging material in case

you need to move or return the printer.

If any items are missing, contact Paxar at the number
listed on the back of this manual for replacement
items.

About the Printer’s Power

There are two ways to power the printer:

♦ Using a battery. See "Installing the Battery" for

more information.

♦ Using the optional AC power adapter. For more

information about the AC power adapter, refer to
the 9463
AC power adapter.

1-2 Getting Started

TM

Operating Instructions included with the

Installing the Battery

The battery can be installed with or without supplies
loaded.

Note: Make sure the battery is charged before

using it.

1. Turn off the printer if you are changing batteries.

2. Open the supply door by pushing down on the

release buttons located on both sides of the
printer. The supply door should swing open.

Release
Button

3. Insert the connector end of the battery into the
printer.

Getting Started 1-3

4. Close the supply door until the release buttons
click into place.

5. Turn on the printer by pressing and holding P
until the LCD screen comes on (about two
seconds).

The display flashes printer version
information, battery charging status, and then
you will see:

Ready

p

1-4 Getting Started

Battery and Safety Information

♦ You must charge a battery before using it. For

optimal battery life, charge the battery within three
months of receipt.

WARNING

TM

Use only Monarch chargers (Monarch® 9462

Single Station Charger or the Monarch® 9465

Four Station Charger) designed for lithium-ion

batteries when charging.

The battery might explode if placed

on a different charger.

♦ Take the battery out of the printer when storing the

printer for a month or longer.

♦ The optimal battery storage temperature is 50°F -

73°F (10°C - 23°C). For more information about
storage temperatures, see Appendix A,
“Specifications.” The battery may lose its charge
capacity permanently if stored at temperatures less
than 32°F (0°C) or greater than 104°F (40°C). For
longest life, the battery should be stored in a cool,
dry place.

TM

♦ The recommended temperature for charging is

68°F - 77°F (20°C - 25°C)

♦ Charging time is approximately 1 to 3 hours.

♦ Recycling Information - Do not throw in trash.

Recycle to your local regulations. The
Rechargeable Battery Recycling Corporation
(RBRC®) is a non-profit organization created to
promote recycling of rechargeable batteries. For
more information about how to recycle batteries in
your area, visit www.rbrc.org. Batteries can also
be returned postage-paid to: ERC; 200 Monarch
Lane Door #39; Miamisburg, OH 45342.

Getting Started 1-5

CAUTION

Do Not disassemble, short-circuit, heat above

80°C, or incinerate the battery. It may explode.

♦ The battery should be charged immediately for

either long-term storage or after the battery has
been exhausted from a printing session. Frequent
charging will actually prolong battery life and has
no negative effects such as memory issues.

♦ Do not let the battery get battery wet or come into

contact with metal objects.

♦ Do not use a battery with a cracked case.

♦ It is normal for battery capacity to decrease up to

20% over the first 300 cycles of use.

♦ The printer uses battery power even when the

printer is not printing. Remove the printer's battery
and place on a charger when the printer is not in
use.

♦ Many factors affect your battery's performance,

including the quantity of labels printed, intervals of
batches printed, percentage of black per label, and
power management.

1-6 Getting Started

Connecting the Communications Cable

9-pin and 25-pin serial communication cables are
available. For best results, use only Monarch®
cables. See Appendix B, "Accessories" for part
number information.

1. Open the hinged cable door by loosening the two
screws and lifting up on the door.

Screws

CAUTION

Do not use sharp objects around the printhead or

touch the printhead with your fingers.

Both may damage the printhead and require a

service charge.

Getting Started 1-7

2. Plug the DB9 connector into the DB9 port.

y

DB9 Port

DB9
Connector

2.5”

3. Place the cable in the cable cavity.

Cable in Cable
Cavit

4. Close the hinged cable door and tighten the
screws.

To connect the optional AC power adapter, refer to the
9463 Operating Instructions included with it.

1-8 Getting Started

Using the Display and Buttons

P Turns the printer on and off.

F Advances the supply or returns the display to

the next higher menu.

A Three buttons for selecting options on the

display.

Navigation

Display

On/Off Button

Buttons

Feed/Ready
Button

Printing

The host sends online packets containing print jobs to
the printer.

1. Turn on the printer by pressing and holding P

until the display appears.

The display flashes printer version
information, battery charging status, and then
you will see:

Ready

p

Getting Started 1-9

2. Download a format and a batch.

For information on creating packets and
downloading print jobs refer to the online
version of the Programmer's Manual available
on our Web site.

The printer prints either a strip of supplies or
one at a time (on-demand mode).

3. Remove the printed supplies.

1-10 Getting Started

LOADING SUPPLIES

This chapter describes how to load supply for

♦ non-peel mode (prints on continuous strip of

supply).

♦ peel mode (prints and separates the label from the

liner).

Loading tips:

♦ Whenever you open and close the supply door,

press F to calibrate the supply under the
printhead.

♦ The printer may be on or off when loading

supplies.

2

Loading for Non-Peel Mode

Use these instructions to load labels, tags, receipt
paper, and linerless labels (supply without a liner). To
print linerless labels, the printer needs to be setup
with the linerless platen roller.

1. Open the supply door by pushing down on the
release buttons on both sides of the printer. The
supply door should swing open.

Release
Button

Loading Supplies 2-1

2. Remove the tape from a new roll of supply.

3. Push apart the supply holder tabs to widen the

supply holders. Insert a roll of supplies.

Supply Holder
Tabs

Note: The supply should unwind as shown, with the

loose end of the supply feeding through the
exit chute.

4. Pull out enough supply to lay across the exit chute
and raise the supply door back to the upright
position.

2-2 Loading Supplies

Exit Chute

5. Close the supply door until the release buttons
click into place.

6. Press F to calibrate the supply under the
printhead. If you receive a supply error, see
Chapter 4, "Troubleshooting" for more information.

Tear Edge

Tearing the Supplies

Tear the supply from the right or left using the tear
edge as a guide.

Note: Do not pull straight up on the supply. You

may lose registration.

Loading Supplies 2-3

Loading for Peel Mode

You need label supply with a liner to use these
instructions.

1. Open the supply door by pushing down on the
release buttons located on both sides of the
printer. The supply door should swing open.

Release
Button

2. Remove the tape from a new roll of supply.

3. Push the supply holder tabs apart to widen the

supply holders. Insert a roll of supplies.

2-4 Loading Supplies

Supply Holder
Tabs

Note: The supply should unwind as shown with the

loose end of the supply feeding through the
exit chute.

4. Pull out enough supply to lay across the exit chute
and raise the supply door back to the upright
position.

Exit Chute

5. Remove a couple of labels from the liner. Feed
the supply under the peel bar.

Peel Bar

Release
Button

Note: The peel bar should be open. If not, push up

on the release buttons located on both sides
of the printer.

Loading Supplies 2-5

6. Close the supply door until the release buttons
click into place.

Note: The peel bar closes when the supply door

clicks into place.

7. Lightly tug on the liner to remove the slack.

8. Press F once or twice to advance the labels and

to calibrate the supply under the printhead. If you
receive a supply error, see Chapter 4,
"Troubleshooting" for more information.

The liner separates from the label.

2-6 Loading Supplies

Label

Liner

CARE &

3

MAINTENANCE

This chapter explains how to

♦ clean the printhead, platen roller, and the supply

sensors.

♦ clear label jams.

CAUTION

Do not use sharp objects to clean the printhead

or touch the printhead with your fingers.

Both may damage the printhead and require a

service charge.

Cleaning

Your printing rate and frequency determines how often
you must clean the printer.

You may need to clean the printhead and platen roller

♦ after using seven to ten (7-10) rolls of supplies.

♦ in extreme temperatures,

humid conditions or a dirty
environment.

♦ when you see voids in the

print.

♦ after a label jam.

You may have to clean the supply sensors more often
if you receive supply error messages frequently.

Care & Maintenance 3-1

Use any of the following items to clean the printhead:

♦ A soft cloth moistened with isopropyl alcohol.

CAUTION

Use isopropyl alcohol on the interior

areas only, never on the exterior.

♦ A Monarch Cleaning Pen (part number 114226).

To clean the printhead, platen roller, and supply
sensors:

1. Turn off the printer by pressing and holding P
until the display is blank.

Note: Do not use sharp objects to remove adhesive

or label particles from the printhead area.

2. Push down on the release buttons on both sides of
the printer to open the supply door. The supply
door should swing open.

Release
Button

3. Lay the printer on its back.

3-2 Care & Maintenance

4. Clean the printhead with a clean soft cloth

moistened with isopropyl alcohol, a cleaning pen,
or a small brush.

CAUTION

The printhead is sensitive to static electricity,
which can damage the printhead or reduce its
life. Ground yourself by touching some metal

before cleaning the printhead.

Printhead

5. Clean the platen roller with a clean soft cloth
moistened with isopropyl alcohol or a cleaning
pen.

6. Turn the platen roller with your finger to clean the
entire surface.

Platen Roller

Care & Maintenance 3-3

7. Clean the on-demand and black mark sensor with

a clean soft cloth or cotton swab moistened with
isopropyl alcohol or a cleaning pen.

Black Mark
Sensor

On-Demand
Sensor

8. Reload the supply.

9. Close the supply door until the release buttons

click into place.

10. Turn on the printer by pressing and holding P

until the display appears.

Clearing Label Jams

When you are printing and jam occurs, a supply error
message appears. To clear the jam:

1. Turn off the printer by pressing and holding P

until the display is blank.

2. Push down on the release buttons on both sides of
the printer to open the supply door. The supply
door should swing open.

3. If necessary, remove the roll of supplies.

4. Remove the jammed supplies and reload the

supply.

5. Close the supply door.

6. Turn on the printer by pressing and holding P

until the display appears.

3-4 Care & Maintenance

TROUBLESHOOTING

This chapter lists some of the common printer
problems and their possible solutions. If these
solutions do not work, call Service.

Problem Solution

4

Printer will
not feed.

Printer will
not print.

Print has
voids or is
too light.

Printer turns
off while
printing
and/or the
display goes
blank.

Make sure the battery is fully charged.

Make sure the supply cover is completely
closed.

Make sure the supply is loaded properly.

Run the printer diagnostic tests. Refer to
the System Administrator's Guide for
more information.

Make sure the battery is fully charged.

Make sure the supply cover is completely
closed.

Clean the printhead.

Run the printhead diagnostics tests.
Refer to the System Administrator's Guide
for more information.

Make sure the battery is fully charged.

Make sure the supply cover is completely
closed.

Make sure the supply is loaded properly.

Clean the printhead.

Run the printhead diagnostics tests.
Refer to the System Administrator's Guide
for more information.

Recharge the battery.

Resend the format.

The maximum black to white print ratio for
each label/tag is 30%. Check your format
for unnecessary thick horizontal lines.

Troubleshooting 4-1

Problem Solution

Supply does
not calibrate
properly.

Check the on-demand, black mark, die
cut, or non-indexed sensors. Refer to the
System Administrator's Guide for more
information. You may need a new sensor.

Common Errors

The following is a list of common printer errors you
may receive. If you receive a message not listed
here, see your System Administrator or call the
Service at the number listed on the back of this
manual.

Error Description

025
Invalid Length

101
Invalid/Missing

409
Memory Full

410
Parity

411
Framing

413
Overrun

611
Error Loading

612
Invalid Data

613
Invalid Data

4-2 Troubleshooting

String length is outside the range 0 to

2710.

The format referenced by batch is not
in memory.

The printer memory is full. Delete
unnecessary formats or graphics from
memory.

Parity mismatch. Check your parity
settings at the printer and at the host.

Framing error (baud rate mismatch).
Check your baud rate settings at the
printer and at the host.

Online receive queue is full. Check for
a flow control problem.

Font, bar code, or density in the batch
does not fit the format.

The data in this line of the batch is
missing or does not match the format.

Reference point off supply.

Error Description

614
Invalid Data

703
Check Supply

704
Check Supply

750
Hot Head

751
Check Supply

752
Check Supply

753
Check Supply

756
Load Supplies

Portion of field off supply or there may
be an invalid character in the packet.

The printer sensed a calibration of
different-sized black marks. Make sure
the correct supply is loaded.

Printer has not sensed a supply mark
within the specified number of inches
or is out of supplies. Check the supply
tracking, supply marks, black mark
sensor position, and supply roll for
binding. Press A under x to clear the
error. Change supply.

Printhead is overheated. Press A
under x to clear the error. Turn off the
printer to let the printhead cool. If
error persists, call Service.

Printer did not sense a black mark
when expected. For errors 751-753,
Check the supply tracking, supply
marks, black mark sensor position, and
supply roll for binding. Press A under
x to clear the error and try to continue
printing the batch. Change supply.

Printer sensed a mark in the wrong
place. Press A under x to clear the
error.

Printer sensed a mark that is too long.
Press A under x to clear the error.

Load supplies. Press A under x to
clear the error.

Troubleshooting 4-3

Error Description

757
Load Supplies

758
Check Supply

762
Low Battery

763
Remove Label

765
Check
Printhead

768
Check
Printhead

791
Error Pending

Load supplies (supply length mismatch),
because the calibrated supply length
differs by plus or minus .25 inches from
the format. Press A under x to clear the
error.

Either the supply is not seen or the on­demand sensor is broken. Press A
under x to clear the error. Check for a
label jam, clear the supply path, or
reload supplies. This error may occur if
you remove a label too quickly in on­demand mode. The printer does not
recalibrate after this error.

Recharge the battery. Press A under x
to clear the error.

Waiting to dispense label. Press A
under x to clear the error.

The printhead has less than four bad
dots. The printer can shift bar code
fields to avoid bad dots. Press A under
x to clear the error and continue printing.

Printhead has more than 10 bad dots or
is not connected. Connect the printhead.
Press A under x to clear the error.

The printer has an error pending. Turn
off the printer. Wait 15 seconds and turn
it back on. Resend the packets.

If you see a System Error Vector ## on the display,
call Service for instructions. If you need to return the
printer to Paxar, use the original packaging (box and
packing material).

4-4 Troubleshooting

SPECIFICATIONS

This appendix includes information about printer
specifications and cable pin-outs.

A

Printer Specifications

Height: 5.8" (147 mm)

Width: 3.6" (91 mm)

Depth: 4.8" (122 mm)

Weight without 1.61 lb. (.73 kg)
Battery or Supplies:

Weight with 1.84 lb. (.84 kg)
Battery:

Shipping Weight 3.1 lbs. (1.4 kg) depends on
(no supplies): options shipped with printer

Display: Graphical LCD with backlight

Printhead: 1.89" (48 mm)

203 dpi (8 dots per mm)

Memory: 512K RAM

1 MB (expandable to 2MB)
Flash

Power: 7.4V Lithium Ion battery

Battery Life: 5000" (127 m) of 25% black

supplies

Specifications A-1

Operating Limits 40° to 104°F (5° to 40° C)
(Printer): Storage 40° to 140° F (5° to

60° C)

Storage Limits -4° to 95°F (-20° to 35° C)
(Battery): within one year

-4° to 104°F (-20° to 40° C)

within six months

-4° to 113°F (-20° to 45° C)

within one month

-4° to 122°F (-20° to 50° C)

within one week

Relative Humidity 45% to 85%
(Battery):

Printing Method: Thermal Direct

Recommended 33% Duty Cycle (5 minutes
Duty Cycle: out of 15 minutes time

intervals). On-demand or
intermittent printing has no
restrictions.

A-2 Specifications

Supply Specifications

Supply Types: Labels (standard or linerless),

tags or receipt paper

Supply Widths: 0.5" (13 mm) minimum

2.0" (51 mm) maximum

Tag/Receipt Paper Width -

0.5" (13 mm) to 2.05" (52 mm)

Supply Lengths: 0.375" (9.5 mm) minimum

12.0" (305 mm) maximum

Max. Print Area: 1.89" (48 mm) x 12" (305 mm)

Cable Pin-outs

ANSI/EIA-232-D

Contact # Circuit Description

6 CC DSR (Data Set Ready)

1 - Reserved - Do not connect.

4 CD DTR (Data Terminal Ready)

5 AB Signal Ground

2 BB Received Data (RXD)

3 BA Transmitted Data (TXD)

8 CB Clear to Send (CTS)

7 CA Request to Send (RTS)

9 - No connect

Specifications A-3

A-4 Specifications

ACCESSORIES

B

This appendix lists the accessories that work with your
printer and briefly describes them.

Use these part numbers when ordering an item.
Call Paxar at the number listed on the back of this
manual to order parts or supplies.

Accessory Items Part Number

Single Station Battery
Charger

Four Station Battery
Charger

Spare Battery 12009502

AC Power Supply M09463

Communication Cable ­DB9 to 9-pin

Communication Cable ­DB9 to 25-pin

Standard Platen Roller 119951

Linerless Platen Roller 119952

Hip Strap 120417

Shoulder Strap 119998

Hand Strap 120277

Clip 120296

Cleaning Pen 11997208

Operator's Handbook

Programmer's Manual

System Administrator's
Guide

M09462

M09465

12665914

12029315

TC9460OH

TC9460PM

TC9460SA

Accessories B-1

Single Station Battery Charger

The Monarch® 9462™ Single Station Battery Charger
is designed for the Monarch® 9460™ portable printer.
It can charge one battery at a time. For more
information about the battery, see Chapter 1, "Getting
Started." For more information about the Single
Station Battery Charger, refer to 9462 Operating
Instructions included with the charger.

Four Station Battery Charger

The Monarch® 9465™ Four Station Battery Charger is
designed for the Monarch® 9460™ portable printer.
It can charge the individual batteries or the printer
with a battery installed. Full charging of a battery
takes between 1.5 hours and 3 hours. For more
information about the Four Station Charger, refer to
the 9465 Operating Instructions included with the
charger.

AC Power Adapter

The Monarch® 9463™ AC Power Adapter is designed
for the Monarch® 9460™ portable printer. For more
information about the AC power adapter, refer to 9463
Operating Instructions included with the AC power
adapter.

Carrying Accessories

The following carrying accessories are available:
Hip Strap and Clip, Shoulder Strap, and Hand Strap.
Refer to your Operating Instructions provided with
each strap for more information.

B-2 Accessories

PRINTER OPTIONS

This appendix lists the options that may be installed in
your printer.

♦ Linerless

♦ Bluetooth®

C

Linerless

The printer is configured to use supplies without the
backing paper. A linerless platen roller needs to be
installed. If it is not installed, refer to the Operating
Instructions (TC9460ACPROI) included with the platen
roller.

Bluetooth

Bluetooth wireless technology provides a low power
consuming method to communicate between devices.
It has a maximum range of 30 feet (10m). Our
Bluetooth device connects to your printer’s serial port
and conforms to V2.0 of the Bluetooth specification.
The printer defaults to receiving unencrypted data for
the Bluetooth device. See the System Administrator’s
Guide for more information about Bluetooth.

Printer Options C-1

C-2 Printer Options