Paxar 610, 611, 612 User Manual

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Users Manual

610 / 611 / 612 Printers

PAXAR Systems Group

Manual Edition 2.1

16 March 2001

Manual Part Number 441397

This page left blank intentionally.

Contents

Getting Started

1

Audience..............................................................................................................................

2

Unpacking the Printer...........................................................................................................

2

Connecting the Power Cable.................................................................................................

2

Establishing Communications...............................................................................................

3

Connecting the Communication Cable ....................................................................

3

Default Serial Port Communication Values .............................................................

3

Default Printer Settings ........................................................................................................

4

Using the Control Panel........................................................................................................

4

Printer Status Lights ...............................................................................................

4

Button Functions ....................................................................................................

5

Status Code Box .....................................................................................................

5

Setting Dip Switches ............................................................................................................

6

DIP Switches..........................................................................................................

7

Loading Supplies

9

Loading Labels – 610 / 611 ................................................................................................

10

Loading Labels – 612 .........................................................................................................

15

Loading Ribbon .................................................................................................................

20

Adjusting the Wide/Narrow Knobs .....................................................................................

24

Printing

26

Printing ..............................................................................................................................

26

Printer Alignment - Top and Bottom Copy – 612 ................................................................

27

Printing an Error Label .........................................................................................

27

Non-Printing Zone .............................................................................................................

28

Preventing Jams....................................................................................................

28

Printing Serial Bar Codes ...................................................................................................

29

Adjusting Print Positions ....................................................................................................

29

Adjusting the Cut Angle .....................................................................................................

30

Using the Knife ..................................................................................................................

31

Adjusting the Drop Tray .....................................................................................................

31

Care Symbol Font Samples.................................................................................................

32

Ginetex Font.........................................................................................................

32

Nafta Font ............................................................................................................

32

Care and Maintenance

33

Clearing Supply Jams .........................................................................................................

34

Clearing a Knife Jam..........................................................................................................

34

Cleaning ............................................................................................................................

35

Replacing the Printhead......................................................................................................

37

Adjusting the Print Contrast ...............................................................................................

41

Replacing the Fuse .............................................................................................................

42

Users Manual - 610/611/612 Printers

Contents i

Lubricating the Knife .........................................................................................................

43

Troubleshooting

44

Printing a Test Label ..........................................................................................................

45

Troubleshooting .................................................................................................................

46

Error Messages ..................................................................................................................

47

Data Errors...........................................................................................................

47

Communication Failures.......................................................................................

52

Data Formatting Errors .........................................................................................

53

Machine Faults.....................................................................................................

54

Appendix A - Specifications & Accessories

56

Printer Specifications .........................................................................................................

56

Supply Specifications.........................................................................................................

57

Ribbon Specifications ........................................................................................................

58

Accessories ........................................................................................................................

59

Contacting Paxar

59

ii Contents

Users Manual - 610/611/612 Printers

Getting Started

The Paxar 610 / 611 / 612 Care Label printers let you print text, graphics, and bar codes on thermal transfer (ribbon) fabric labels.

This chapter includes information about

Unpacking the printer.

Connecting the power cord.

Connecting the communications cable.

Using the printer's control panel.

Users Manual - 610/611/612 Printers

Getting Started 1

Audience

The Operator's Handbook is for the person who prints and applies labels.

Unpacking the Printer

After you unpack the printer, you should have: a 610 / 611 / 612 printer, power cord, communication cable and a ribbon take-up core (may already be on take-up reel).

Keep the box and packaging material in case the printer ever needs repair.

Power cords are not supplied with 230-volt printers. You need to purchase a power cord separately. The power cord requires IEC 320 STD C13 end finish for the printer interface and it must meet requirements for 1.6 Amps at 115VAC and 1 Amp at 230VAC.

Connecting the Power Cable

To connect the power cable:

1.Plug the power cable into the socket.

Plug the other end of the cable into a grounded electrical outlet.

2.Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer.

Power Cable goes here

For information about replacing the fuse, see Chapter 4, "Care and Maintenance."

2 Getting Started

Users Manual - 610/611/612 Printers

Establishing Communications

Before the printer can accept print jobs from the host, you must:

Connect the communication cable to the printer and to the host.

Set the communication values on the printer to match those at the host. (Only required if you are using the serial port.)

Connecting the Communication Cable

Make sure the printer is off before connecting the cable to the communication port. Your printer is supplied with a parallel printer cable. You may optionally connect your printer to a serial port. To do this, you must purchase a serial interface cable compatible with your computer.

Serial Communication

9 to 25 pin cable

25 to 25 pin cable

Parallel Port

Parallel Communication

IEEE-1284 or Centronics mode cable

Serial Port

See "Setting DIP Switches," for more information.

Connect the communications cable to the appropriate port on your computer. If you are unsure where to connect the cable, consult your computer documentation.

Note: It is highly recommended that you use the cable supplied with your printer. Paxar cannot be

responsible for communications problems when a non-Paxar cable is used.

Connect the other end of the communication cable into the appropriate port on the printer.

Secure the cable with the connecting screws (serial) or spring clips (parallel).

Default Serial Port Communication Values

If you are communicating with the host through the serial port, make sure the printer's communication values match those at the host. The factory default values are: 9600-Baud,

8 bit data frame Word Length, 1 Stop Bit, no Parity, and XON/XOFF Flow Control.

To change the printer's communication values, ask your System Administrator or see "Setting DIP Switches" to change the DIP switch settings.

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Getting Started 3

Default Printer Settings

These defaults can be changed using Paxar's PCMate software. Print Speed - 4.0 ips (inches per second), Ribbon - High Energy, Supply Type - Black Mark, Contrast - 255,

Backfeed - Enabled, Dispense Position - 120 dots, Backfeed Distance - 110 dots.

Using the Control Panel

The control panel helps you check printer status, displays error codes, and allows you to perform some basic printer functions.

Printer Status Lights

Power:

The printer shows a steady green light when it is on.

Supplies:

The printer shows a blinking amber light when it is out of

 

labels or ribbon, or when you have a supply jam.

Paused:

The printer shows a steady amber light when paused.

 

The printer shows a blinking amber light when there is a

 

data, communication, or data formatting error. See the

 

status code box for the error code. The printer also

 

shows a blinking amber light when it's ready to print a

 

label in the On-Demand mode. See Chapter 3, "Printing"

 

for more information.

4 Getting Started

Users Manual - 610/611/612 Printers

Button Functions

Feed:

Prints a label in the On-Demand mode. Feeds a blank

 

label if there is no print job.

 

Prints a label with error information that is useful to your

 

System Administrator if an error is displayed.

Pause:

Pauses the current print job or resumes a paused print

 

job. When the Paused light is on, the job is paused.

Feed and Pause:

Prints a test label when you press the buttons at the

 

same time.

Feed and Clear:

Allows you to adjust print positions from paused mode.

 

See Chapter 3, "Printing" for more information.

Clear:

Clears an error.

 

Cancels the current print job.

 

Cancels all queued print jobs if pressed for two seconds.

 

Also clears the communication queue and cancels any

 

packet being received.

To cancel a single or all queued print jobs, the printer must be in paused mode before Clear is pressed.

Status Code Box

The status code box displays a three-digit error code to identify any problem the printer may have. For a description of the problem, look up the error code in Chapter 5,

“Troubleshooting.”

_________

If there is no error, the display will be blank.

_________

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Getting Started 5

Setting Dip Switches

To change the DIP switch settings, move the switches to the desired position and then turn on the printer. If you select Software Controlled, the parameters in Packet F will override the communication settings. Software Controlled uses the last sent Packet F settings or the defaults. Turning on the printer activates the DIP switch settings. Make sure the DIP switch settings match the printer's setup for ribbon or supply type.

Upper DIP Switches

Lower DIP Switches

6 Getting Started

Users Manual - 610/611/612 Printers

DIP Switches

Upper DIP Switches

 

 

 

 

 

 

 

 

 

 

1

2

3

4

5

6

7

8

 

Baud Rate

 

 

 

 

 

 

 

 

 

38400

ON

ON

OFF

 

 

 

 

 

 

19200

ON

OFF

ON

 

 

 

 

 

 

9600

ON

OFF

OFF

 

 

 

 

 

 

4800

OFF

ON

ON

 

 

 

 

 

 

2400

OFF

ON

OFF

 

 

 

 

 

 

1200

OFF

OFF

ON

 

 

 

 

 

 

Software Control

OFF

OFF

OFF

 

 

 

 

 

 

Data Bits

 

 

 

 

 

 

 

 

 

7 Data Bits

 

 

 

ON

 

 

 

 

 

8 Data Bits

 

 

 

OFF

 

 

 

 

 

Stop Bits

 

 

 

 

 

 

 

 

 

2 Stop Bits

 

 

 

 

ON

 

 

 

 

1 Stop Bit

 

 

 

 

OFF

 

 

 

 

Parity

 

 

 

 

 

 

 

 

 

Even

 

 

 

 

 

ON

OFF

 

 

Odd

 

 

 

 

 

OFF ON

 

 

None

 

 

 

 

 

OFF OFF

 

 

Parallel Port

 

 

 

 

 

 

 

OFF

 

Centronics Mode

 

 

 

 

 

 

 

 

IEEE-1284

 

 

 

 

 

 

 

ON

Values in bold indicate the default setting (9600 Baud; 8 Data Bits; 1 Stop Bit; No Parity; and Centronics Mode).

Communication settings at the printer must match those at the host. Make sure your host is capable of communicating at the speed you select for the printer.

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Getting Started 7

Lower DIP Switches

 

 

 

 

 

 

 

 

 

1

2

3

4

5

6

7

8

Flow Control

 

 

 

 

 

 

 

 

XON/XOFF

ON

OFF

 

 

 

 

 

 

RTS/CTS

OFF

ON

 

 

 

 

 

 

DTR

OFF

OFF

 

 

 

 

 

 

Diagnostics

 

 

OFF

 

 

 

 

 

Normal

 

 

 

 

 

 

 

Diagnostics Mode

 

 

ON

 

 

 

 

 

Verifier

 

 

 

OFF

 

 

 

 

No Verifier

 

 

 

ON

 

 

 

 

Verifier Installed

 

 

 

 

 

 

 

 

Supply Type

 

 

 

 

 

 

 

 

Die Cut or Edge Aperture

 

 

 

 

OFF

OFF

 

 

Black Mark

 

 

 

 

OFF

ON

 

 

Continuous

 

 

 

 

ON

OFF

 

 

Center Aperture

 

 

 

 

ON

ON

 

 

Ribbon

 

 

 

 

 

 

 

 

Transfer

 

 

 

 

 

 

OFF

 

Direct,

 

 

 

 

 

 

ON

 

Feed Mode

 

 

 

 

 

 

 

 

Disable On-Demand

 

 

 

 

 

 

 

OFF

Enable On-Demand

 

 

 

 

 

 

 

ON

Values in bold indicate the default setting (RTS/CTS Flow Control; Normal Mode; No

Verifier; Continuous Supply; Transfer; and Continuous Mode).

Shaded DIP switches are not enabled (verifier and feed mode).

8 Getting Started

Users Manual - 610/611/612 Printers

Loading Supplies

This chapter describes how to load a roll of supply and a ribbon roll.

You can use Paxar's fabric label kits containing fabric labels and ribbon. If you switch from black mark to continuous supplies make sure the DIP switches are set correctly.

Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and Accessories" for a list of Paxar supplies or contact your Paxar Representative for more information.

If you experience label jamming with narrow supplies in humid environments, store supplies separately from the printer in a dry, less humid environment.

CAUTION

The width of the ribbon must be greater than the supply width. Since some supplies are more abrasive to printheads than others, using a ribbon wider than your supply helps protect the printhead. Failure to do this may void your printhead warranty. Replacement printheads are expensive.

Users Manual - 610/611/612 Printers

Loading Supplies 9

Loading Labels – 610 / 611

For instructions for loading labels for the 612, see page 15.

Make sure the printer is configured for the correct supply type.

To load a roll of labels: 1. Open the cover.

2. Unlock the printhead by turning the retaining latch.

10 Loading Supplies

Users Manual - 610/611/612 Printers

3. Lift printhead assembly using the printhead tab until the assembly locks into place.

CAUTION

Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and Accessories" for a list of Paxar supplies or contact your Paxar Representative for more information.

4.Place the roll of supply on the supply holder. Make sure the supply unrolls from the top as shown.

Supply Guides

Do not pick up the printer by the supply holder.

5.Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely.

Users Manual - 610/611/612 Printers

Loading Supplies 11

6.Push down on the supply lever to unlock the supply guides.

7.Lay the label strip across the supply guide. Lift the auxiliary rollers slightly and thread the supply under the rollers until it appears in the knife opening.

Peel Bar

Ribbon Bar

CAUTION

Make sure the supply is straight in the supply path and aligned with the printhead.

8. Tuck the supply under the nibs.

Nibs

Supply Lever

__________

Make sure a few inches of supply are past the front end of the printer.

__________

12 Loading Supplies

Users Manual - 610/611/612 Printers

9.Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place.

10.Hold the printhead assembly by the printhead tab while pressing down on the printhead release.

11.Close the printhead by pressing down on the thumb well until you hear it click into place.

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Loading Supplies 13

12.Close the cover.

13.Press Feed to position the supply under the printhead.

You may need to adjust the wide/narrow knobs depending on the width of your supply. See Chapter 4, "Care and Maintenance" for more information.

If the printer will be unused for extended periods of time, leave the printhead unlatched.

14 Loading Supplies

Users Manual - 610/611/612 Printers

Loading Labels – 612

Make sure the printer is configured for the correct supply type. To load a roll of labels:

1. Open the cover.

2. Unlock the printhead by turning the retaining latch.

Users Manual - 610/611/612 Printers

Loading Supplies 15

3. Lift printhead assembly using the printhead tab until the assembly locks into place.

CAUTION

Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and Accessories" for a list of Paxar supplies or contact your Paxar Representative for more information.

4.Place the roll of supply on the supply holder. Make sure the supply unrolls from the top as shown.

Supply Guides

Do not pick up the printer by the supply holder.

5.Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely.

16 Loading Supplies

Users Manual - 610/611/612 Printers

IMPORTANT

6.Before threading the printer, you must set the label length adjustment. Turn the Label Length Adjustment Knob (A) so that the pointer on the turn bar is lined up with the black bar on the Label Length Gauge that corresponds to the length of the label to be printed. This is an approximate adjustment. The procedure for performing an exact alignment is described on page 27.

A

Label Length Adjustment Gauge

(Shown with approximate adjustment for 50, 55, 65, 110 and 130 mm labels)

Users Manual - 610/611/612 Printers

Loading Supplies 17

7. Lay the label strip across the supply guide (B). It is not necessary at this point to put the label strip in the guide. Lay the label strip across the platen roller (C) and thread the end of the strip into the gap between the platen roller and the auxiliary feed (D).

B

C

D

8. Reach under the platen roller and pull the label strip back towards the turn bar (F).

Thread the label strip under the guide roller (E) and around the turn bar (F) as shown below.

F

E

18 Loading Supplies

Users Manual - 610/611/612 Printers

9. Bring the label strip over the guide roller and across the platen roller to the left of the strip that is already around the roller. Place the end of the strip into the auxiliary feed and feed it through using the advance knob (G). Press the advance knob toward the printer to engage the advance shaft. Turn the knob counter-clockwise to feed the label strip. Continue feeding the label strip until it appears coming out of the cutter.

G

10.Insert the label strip into both sides of the supply guide. Adjust the supply guide by moving the right guide in or out, depending on the stock width. The label strip should be in the guide slots on the inner edges of the strip and under the sensor at the back right of the guide. Adjust the supply guide so that it just matches the width of the inner strip.

The outer strip will be slightly loose.

11.Push the black deflector tab down. Release the printhead latch, but do not lock the printhead assembly down. Gently roll the supply roll back to tighten the label strip. Continue until the label strip is snug around the turn bar. Lock the printhead down.

Note: If the printer is not used for an extended period, the label stock may take a “set” where it goes around the turnbar. After a period of not printing, it is recommended that you feed the material through the printer until the “set” material has gone through the knife. This will reduce the possibility of jamming.

Users Manual - 610/611/612 Printers

Loading Supplies 19

Loading Ribbon

To load ribbon:

1.Open the cover.

2.Unlock the printhead by turning the retaining latch.

3.Lift printhead assembly using the printhead tab until the assembly locks into place.

CAUTION

Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and Accessories" for a list of

Paxar supplies or contact your Paxar Representative for more information.

20 Loading Supplies

Users Manual - 610/611/612 Printers

4. Push the deflector tab down.

5.Slide the extra ribbon core on the take-up reel as far as it will go with the writing on the end of the core facing out. Use your empty ribbon core as the take-up core. The take-up core only fits on the take-up reel one way. (An extra take-up core is available. See "Accessories" in Appendix A for more information.)

6.Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon.

CAUTION

Since some supplies are more abrasive to printheads than others, using a ribbon wider than your supply helps protect the printhead. Failure to do this may void your printhead warranty.

Users Manual - 610/611/612 Printers

Loading Supplies 21

7.Slide the ribbon onto the back reel as far as it will go with the writing on the end of the core facing out. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll.

Take-up Reel

Back Reel

8. Carefully feed the ribbon under both ribbon rollers and printhead as shown.

9. Tape the ribbon to the take-up core. Do not tape the ribbon to the take-up reel.

22 Loading Supplies

Users Manual - 610/611/612 Printers

10.Align the ribbon with the printhead and supply.

CAUTION

Make sure the ribbon is straight and centered throughout the path.

11.Rotate the take-up core until the leader is past the printhead.

12.Remove any slack in the ribbon by turning the take-up reel clockwise.

13.Hold the printhead assembly by the printhead tab while pressing down on the printhead release.

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Loading Supplies 23

14.Close the printhead by pressing down on the thumb well until you hear it click into place. Close the cover.

Adjusting the Wide/Narrow Knobs

You may need to adjust the two wide/narrow knobs according to the width of your supply. For supply that is more than two inches, adjust the knobs to the wide setting. For supply that is two inches or less, adjust the knobs to the narrow setting.

You must adjust both of the knobs to the same position.

If you experience ribbon smudging in cold, dry environments, adjust the wide/narrow knobs to the wide setting.

For wide supplies, push down and turn the wide/narrow knobs clockwise with a screwdriver.

24 Loading Supplies

Users Manual - 610/611/612 Printers

For narrow supplies, turn the wide/narrow knobs counter-clockwise with a screwdriver until it pops back up.

The adjustment is shown in the wide position.

Users Manual - 610/611/612 Printers

Loading Supplies 25

Printing

This chapter explains how to -

Use on-demand mode printing.

Print an error label.

Adjust the print positions.

Print care symbols and special characters, such as the Euro-Dollar symbol.

Printing

The host sends online packets containing print jobs to the printer.

To print:

1.Turn on the printer.

2.Download a format and a batch. See your System Administrator for more information about downloading packets.

3.The printer prints a strip of labels.

4.Remove the printed labels.

26 Printing

Users Manual - 610/611/612 Printers

Printer Alignment - Top and Bottom Copy – 612

The 612 printer must be adjusted so that the copy on the top and bottom of the label lines up correctly. On the base of the unit near the supply roll is an adjustment guide

(see the picture on page 17). On the guide are several black bars, each of which corresponds to a set of label lengths. The guide allows an approximate adjustment when the label material is loaded (see Loading Labels – 612 on page 15). After the supplies are loaded, the printer must be adjusted to properly align the print on the top and bottom of the finished label.

1.Unlatch the printhead. Turn the Label Length Adjustment Knob until the pointer on the turn bar falls within the black bar corresponding to the length of the label to be printed.

2.With the printhead resting in the down position, but not latched, gently turn the supply roll back until the stock is snug around the turn bar. Latch the printhead.

3.Load a batch and print several test labels, until labels are printed with print on both the top and bottom. Note the alignment of the front and back copy. If the back copy is too far toward the top of the label, turn the Label Length Adjustment Knob counterclockwise. If the back copy is too far toward the bottom of the label, turn the Label Length Adjustment Knob clockwise.

4.Run several more labels and check the alignment. Make further adjustments as necessary.

Printing an Error Label

If the printer displays a data error (errors 0 - 499), press Feed to print an error label and continue printing. See your System Administrator about the error label.

NOTE: Do not print an error label on the 612 printer.

Users Manual - 610/611/612 Printers

Printing 27

Non-Printing Zone

A non-print zone is required for text (light copy) and bar codes (heavy copy). Thin lines and most fonts require a 0.25-inch non-print zone at the leading edge of the label. Bar codes, bold fonts, and Care symbol fonts require a 0.375-inch non-print zone at the leading edge of the label. Without these non-print zones, the ribbon sticks to the supply and can cause jams.

0.375 inch non-print zone

Feed

PCMate Software has a built-in non-print zone; however, some third party software packages may not. You should verify the non-print zone or check defaults.

Regardless of the software package you are using to create/design formats, do not place logos or bar codes too close to the edge of your supply.

Preventing Jams

To prevent jams

Design formats using the appropriate non-print zones.

Do not leave the printhead closed (in the locked position) longer than 30 minutes without printing. Open (unlock) the printhead before a break period, at the end of each shift, and at the end of each day.

28 Printing

Users Manual - 610/611/612 Printers

Printing Serial Bar Codes

Currently, the 610 / 611 / 612 printer does not support printing serial (ladder) bar codes.

Parallel (Picket Fence) Bar Code

Serial (Ladder) Bar Code

Adjusting Print Positions

You can adjust the supply, print, and margin positions by using the control panel buttons. Make sure a batch is not waiting to print, the printer is not paused, or has an error before you change the settings.

To change the supply, print, or margin positions:

1.Press Pause.

2.Press Feed and Clear (at the same time) once to select the supply position, twice to select the print position, and three times to select the margin position. These buttons act as toggle switches between the three (supply, print, and margin) position

adjustments.

When you select the position to change, the current setting is displayed.

3.Press Feed to decrease the current position by one dot or press Feed for two seconds to decrease the value by 10 dots.

OR

Press Clear to increase the current position by one dot or press Clear for two seconds to increase the value by 10 dots.

If the position has a negative value, the supplies light is on.

After you adjust the position (and release the buttons), the setting is displayed.

4. Press Pause when you are done making adjustments.

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Printing 29

Resend the format so these changes take effect. Change the settings after the batch is done printing.

Review the following definitions for the different print position adjustments.

Supply Position

Adjusts the machine to print at the vertical 0,0 point on

 

the supply. Increase the supply position to move print

 

up, decrease to move print down on the label. The

 

range is -300 to +300 dots.

The supply position adjustment should only be made on initial printer setup. For format adjustments, change the print position.

Print Position

Adjusts where data prints vertically on the supply.

 

Increase the print position to move print up, decrease

 

to move print down. The range is -99 to 99 dots.

Margin Position

Adjusts where data prints horizontally on the supply.

 

Increase the margin position to move print to the right,

 

decrease to move print to the left. The range is -99 to

 

99 dots.

Adjusting the Cut Angle

To adjust the cut angle:

1.Loosen the thumbscrews.

2.Slightly rotate the knife to the left or to the right. The knife may appear to sit at a slight angle to the printer.

3.Tighten the thumbscrews.

Cut another batch of tags. If you are unable to adjust for a straight cut, call Technical Support.

30 Printing

Users Manual - 610/611/612 Printers

Using the Knife

The installed knife is two and a half (2-1/2) inches away from the printhead. Pressing and holding Feed for two seconds marks the tag under the printhead to be cut when it reaches the knife. Depending on the length of your supply, you may lose up to two tags after the last batch.

________

The knife operates when the printer is running. If the Printer is paused, the knife stops cutting.

Adjusting the Drop Tray

Depending on the model purchased, your printer may have a drop tray stacker. Adjust the drop tray by removing the plastic pins and re-inserting them according to the diagram below. Select the setting based on the length of your label.

Users Manual - 610/611/612 Printers

Printing 31

Care Symbol Font Samples

Ginetex Font

The following table shows the characters available with Ginetex Font 70 and Font 71. Font 70 can fit five (5) symbols in 22mm (0.88 inches).

Nafta Font

The following table shows the characters available with Nafta Font 72 and Font 73.

32 Printing

Users Manual - 610/611/612 Printers

Care and Maintenance

This chapter tells you how to

Clear supply jams

Clear knife jams

Clean the printhead and platen roller

Replace a printhead

Adjust print contrast

Replace a fuse

Lubricate the knife

CAUTION

Do not use sharp objects to clean the printhead. This may damage the printer and void your warranty.

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Care and Maintenance 33

Clearing Supply Jams

When you are printing and a jam occurs, the Supplies light on the printer's front panel blinks. To clear the jam:

1.Turn off the printer.

2.Open the cover and printhead assembly.

3.If necessary, remove the supply roll and ribbon.

4.Remove the jammed supply and reload the supply roll.

5.Close the printhead assembly and turn on the printer.

6.Press Feed to position the supply under the printhead.

Clearing a Knife Jam

If tags are jammed in the knife, the printer displays 760 on the LED. To clear a knife jam, you might have to disconnect the stacker from the knife.

1.Turn the printer off.

2.You can see the tag path in the knife by looking through the slot on the top of the knife. Clear the tag path by using a tool, such as a screwdriver or needle-nose pliers, to pull the jammed tags out of the knife.

CAUTION

DO NOT PLACE YOUR FINGERS NEAR THE KNIFE’S BLADE. DO NOT USE

EXCESSIVE FORCE TO REMOVE TAGS BECAUSE

DAMAGE TO THE KNIFE MAY OCCUR.

3. Turn on the printer. Send a test batch of tags to the printer.

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Cleaning

The rate and frequency at which you print determines how often you must clean the printer.

You may need to clean the printhead and platen roller:

If there is any lint or debris build up in the supply path

Whenever you load new supplies

Daily if your printer is in an excessively dirty, hot, or humid environment

When you see voids in the print as shown.

You may have to clean the supply sensor more often if you frequently receive supply error codes.

Paxar recommends that you clean the printhead and platen roller at least once a day when the printer is in use. You may need to clean more frequently depending on usage.

To clean the printhead, supply sensor, and platen roller:

1.Turn off the printer.

2.Open the cover and printhead assembly.

3.Remove the label roll and ribbon (when cleaning the printhead).

4.Clean the platen roller with a dry cloth or small brush. However, if there is adhesive gum build-up on the platen roller, moisten a cotton swab with isopropyl alcohol. Turn the platen roller with your finger and run the cotton swab or dry cloth across it.

Make sure the platen roller is clean all the way around.

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Care and Maintenance 35

5.Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the printhead and remove any build-up.

6. Rub the cotton swab across the supply sensor and remove any build-up.

7.Clean the build-up in the supply path.

8.Let the printer dry and reload your supplies.

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9.Close the exit cover by pushing firmly on it as shown. Both latches will click into place.

10.Close the cover and printhead assembly.

11.Turn on the printer.

12.Press Feed to position the supply under the printhead.

Replacing the Printhead

You may have to replace the printhead if it is damaged or worn-out. For example, you may see 616 (bad dot or dots) or 768 (printhead failure) error codes.

CAUTION

The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer's metal base, before touching the printhead. Clean the printhead to remove any salt or oil left from handling prior to operation.

To replace the printhead:

1.Turn off the printer.

2.Open the cover.

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Care and Maintenance 37

3. Unlock the printhead by turning the retaining latch.

4.Press forward and down on the two latches on top of the printhead assembly as shown. The printhead will drop down.

5.Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place.

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6. Carefully unplug the cable from the printhead as shown.

CAUTION

The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer's metal base, before touching the printhead.

7.Carefully plug the cable into the new printhead. The cable connector is keyed, so you cannot incorrectly connect the cable. However, it is normal to feel some resistance when correctly connecting the cable.

8.Align the new printhead with the tabs.

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Care and Maintenance 39

9.Snap the printhead into place.

Do not touch here

Make sure the printhead cable does not touch the ribbon roll.

10.Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling.

11.Let the printhead dry and reload your supplies.

12.Close the printhead assembly and the cover.

13.Turn on the printer.

14.Press Feed to position the supply under the printhead.

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Adjusting the Print Contrast

You may need to adjust the print contrast if the printing is too light or too dark. Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts.

Using a thin screwdriver, turn contrast knob clockwise for darker print; turn counterclockwise for lighter print.

__________

You only have to turn the contrast adjuster slightly.

__________

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Care and Maintenance 41

Replacing the Fuse

The printer is shipped with a 115-volt or 220 volt slo-blow fuse.

To replace the fuse:

1.Disconnect the printer from the power source.

2.Use a screwdriver to pry open the fuse box in the back of the printer as shown.

Fuse Box

Fuse

3.Remove the old fuse and insert a new one.

4.Slide the fuse box back into the printer.

42 Care and Maintenance

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Lubricating the Knife

We recommend lubricating the knife after using 15 rolls of supply or performing 100,000 cuts.

To prevent excessive wear on the knife, regularly lubricate the knife cams. The cam are located directly below the guiding holes.

To lubricate the knife:

1. Turn off the printer.

2. Lightly coat a long cotton swab with multi-purpose grease.

3. Insert the cotton swab into one of the two guiding holes until it stops on the cam.

4. Move the cotton swab up and down several times to coat the cam with grease.

5. Repeat steps 2 – 4 for the other cam.

6. Wipe off any excess grease from the top cover of the knife.

7. Turn on the printer.

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Care and Maintenance 43

Troubleshooting

This chapter provides;

Information about printing a test label.

Solutions to minor printing problems.

Explanations of error messages you may receive while using the printer.

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Printing a Test Label

To print test labels:

NOTE: Do not print a test label on the 612 printer.

Press Feed and Pause simultaneously. Hold for one second and release. Labels similar to these print:

The first label shows the printer’s configuration by packer (A – G). The second label shows the model number, software version, stock count, voltage, print contrast, printhead resistance, number of bad dots, installed options, and DIP switch settings.

If test labels do not print, press Feed and try again. If that does not solve the problem, call Technical Support.

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Troubleshooting 45

Troubleshooting

This section helps you correct some problems that may occur.

Problem

Action

Error message appears during

Turn off the printer, wait fifteen seconds and then turn on the

startup.

printer. Call Technical Support if the error message

 

reappears.

Does not print.

Check supply.

 

Check ribbon.

 

Send a corrected batch.

Does not feed.

Set wide/narrow knobs correctly. Try the narrow setting first,

 

if the printing is too light, use the wide setting.

Partially printed data.

Clean the printhead.

 

Send a corrected batch.

Printing shadows or smears

Clean the printhead.

 

Change supply.

 

Check ribbon.

Light printing.

Change supply.

 

Adjust the print contrast.

 

Check wide/narrow knobs. Try the narrow setting first, if the

 

printing is too light, use the wide setting.

 

Check ribbon.

Heavy printing.

Clean the printhead.

 

Change supply.

 

Adjust the print contrast.

 

Check the wide/narrow knobs. Try the narrow setting first, if

 

the printing is too light, use the wide setting.

 

Check ribbon

Voids in printing.

Clean the printhead.

 

Change the supply type.

 

Check ribbon.

 

Leave printhead unlatched when not in use.

Blank labels print or 750 series

Clean supply sensors.

errors.

 

If you cannot fix a problem, call Technical Support.

46 Troubleshooting

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Error Messages

You may receive the following types of error messages:

Data Errors

Communication Errors

Some errors numbered 400 – 438 and 500 – 574 are internal software errors. Errors numbered 900 – 999 are hard printer failures. If you cannot clear an error, turn off the printer, wait several seconds and then turn on the printer. Call Technical Support if you receive any error message not listed in this chapter.

Data Errors

Errors 001 to 405 and 429 to 435 are data errors. sent to the printer, and the printer is ignoring it. packet and send it back to the printer.

This type of error indicates that incorrect data was Your System Administrator should correct the

Error

Description / Action

001

Packet ID number must be 1 to 999.

002

Name must be 1 to 8 characters inside quotes or a printer-assigned name (“ ”).

003

Action must be A (add) or C (clear).

004

Supply length is invalid.

005

Supply width is invalid.

006

Storage devise must be R (volatile RAM).

007

Unit of measure must be E (English), M (Metric), or G (Dots).

010

Field ID number is outside the range 0 to 999.

011

Field length exceeds 2710.

012

Row field position is greater than the maximum stock dimension.

013

Column field position is greater than the maximum stock dimension.

014

Font selector is invalid.

015

Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).

016

Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).

017

Field restriction must be V (variable) or F (fixed).

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018

Code page selection defined in the field must be 0 (Internal), 1 (ANSI), 2 (DOS

 

437), or 3 (DOS 850).

020

Vertical magnification must be 1 to 7.

021

Horizontal magnification must be 1 to 7.

022

Color must be B, D, O, R, or W.

023

Intercharacter gap must be 0 to 99 dots.

024

Field justification must be B (balanced), C (centered), E (end), L (left), or R (right).

025

Data length is outside the range 0 to 2710.

030Bar code height must be at least 20 (English), 51 (Metric), 40 (Dots), or is not within the supply dimensions.

031

Human readable option must be 0, 1, 5, 6, 7, or 8.

032

Bar code type is invalid.

033

Bar code density is invalid.

040

Line thickness must be 0 to 99 dots.

041

Line direction must be 0, 90, 180, or 270.

042

The line segment or box end row is defined outside of printable area.

043

The line segment or box end column is defined outside of printable area.

044

Dot pattern for line or box must be “ “.

045

Line length is defined beyond the maximum length.

046

Line type must be S (segment) or V (vector).

051

Imaging mode in the graphic header must be 0.

101Format referenced by batch is not in memory.

102Print quantity is outside the range 0 to 32000.

104Batch mode must be N (new) or U (update).

105Batch separator must be 0 (off) or 1 (on).

106Print multiple is outside the range 1 to 999.

107Cut multiple is outside the range 0 to 999.

108Multiple part supply is outside the range 1 to 5.

109Cut type is invalid.

200Option number must be 1, 4, 30, 31, 42, 50, 60, or 61.

201Copy length is outside the range 0 to 2710.

202Copy start position must be 1 to 2710.

203Destination start position must be 1 to 2710.

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204Source field must be 0 to 999.

205Copy type must be 1 (Copy after rules) or 2 (Copy before rules).

206Increment / Decrement selection must be I (increment) or D (decrement).

207Incrementing start position must be 0 to 2710.

208Incrementing end position must be 0 to 2710.

209The incrementing amount must be 0 to 999.

210Security value for a PDF417 bar code must be 0 to 8.

211Narrow element value is less than 1 or greater than 99.

212Wide element value is less than 1 or greater than 99.

213Dimension must be 1 to 30 for a column or 3 to 90 for a row.

214Truncation code must be S (standard) or T (truncated bar code).

215Aspect code must be C (columns) or R (rows).

216Option definition must be S (set) or T (template).

217Input device must be D (default), H (host), K (keyboard), N (none), or S (scanner).

218Pad direction must be L (from left) or R (from right).

219Pad character is outside the range 0 to 255.

220Check digit selection must be G to generate check digit.

221Primary or secondary price format is outside the range 1 to 15.

222Data type restriction is outside the range of 1 to 6.

223Option is not valid for the field.

224Bar code Intercharacter gap must be 0 to 99 in printer dots.

251Power up mode must in 0 (online) or 1 (offline).

252Language selection must be 0 (English).

253Batch separator code must be 0 (off) or 1 (on).

254Slash zero selection must be 0 (standard zero) or 1 (slash zero).

255Supply type must be 0 (black mark), 1 (die cut), or 2 (continuous).

256Ribbon selection must be 0 (direct) or 1 (transfer).

257Feed mode must be 0 (continuous) or 1 (On-Demand).

258Supply position is outside the range.

259Contrast adjustment must be –390 to 1000 dots.

260Print adjustment must be –99 to 99 dots.

261Margin adjustment must be –99 to 99 dots.

262Speed adjustment is invalid.

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Troubleshooting 49

263Primary monetary symbol is invalid.

264Secondary symbol selection must be 0 (none) or 1 (primary secondary sign).

265Monetary decimal places must be 0 to 3.

266Character string length in Packet E must be 5 (MPCL control characters) or 7 (ENQ/IMD command character).

267Baud rate selection must be 0 (1200), 1 (2400), 2 (4800), 3 (9600), 4 (19.2), or 5 (38.4).

268Word length selection must be 0 (7 bits) or 1 (8 bits).

269Stop bits selection must be 0 (1 bit) or 1 (2 bits).

270Parity selection must be 0 (none), 1 (odd), or 2 (even).

271Flow control selection must be 0 (none), 1 (DTR/DSR), 2 (CTS/RTS), or 3 (XON/XOFF).

272Internal code page selection must be 0 (internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850).

273Cut adjustment must be –300 to +300 dots.

282RS232 Trailer string is too long. Use a maximum of 3 characters.

283ENQ Trailer string is too long. Use a maximum of 3 characters.

284The buffer type must be T (transmit), R (receive), I (image), F (format, batch date and graphics), D (downloadable fonts), or V (vector/scalable fonts).

285The storage device type must be N (non-volatile RAM) or R (volatile RAM).

286The buffer size is invalid.

287The printhead width must be 0.

290Action must be 0 (disable) or 1 (enable) for Backfeed Control.

291Dispense position must be 50 to 200 dots and/or the backfeed distance is greater than the dispense position.

292Backfeed distance must be 10 to 200 dots.

310Check digit scheme number must be 1 to 10.

311Modulus must be 2 to 11.

314

Check digit algorithm must be D (sum of digits) or P (sum of products).

325

Duplicating direction must be 0 or 1.

327Amount of row adjustment must be 0 to 999.

328Duplicate count must be 0 to 999.

340

Bitmap line encoding must be H (hex) or R (run length).

350Font selector must be 1 to 9999.

351Font data length must be 68 to 16384.

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Users Manual - 610/611/612 Printers

352

Insufficient font memory is available for the downloaded font.

380

Job request is outside the range 0 to 4.

400Invalid character following {.

401Internal software failure. Call Technical Support.

402Field separator is not in the expected location.

403Field separator was not found.

404The number of string that is currently being processed is too long.

405Too many fields exist in the format. You cannot have more than 1000 fields in the format. Lines, boxes, and constant text fields count as fields.

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Troubleshooting 51

Communication Failures

Errors 409 to 413 usually indicate a communication failure. These errors happen when the host and the printer cannot communicate. Ask your System Administrator for help.

Error Description/Action

409Printer memory is full. Delete unnecessary formats or graphics from memory. Try run length encoding for large graphics.

410Parity mismatch.

411Framing error (baud rate mismatch). This error may appear when you turn off the printer.

412Flow control mismatch.

413Receive buffer is full. Check flow control settings.

414The internal keyboard buffer is full or you need a new keypad.

427Format name must be 1 to 8 characters inside quotes or a printer-assigned name (“ “).

428Batch name is invalid or graphic not found.

429A field number appears more than once in a format.

430The format uses a graphic file that cannot be found.

433

The batch references a field number that does not exist in the format.

497

An error occurred during the loop back test on the parallel port. Call Service.

499

An error occurred during the loop back test on the serial port. Call Service.

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Data Formatting Errors

Errors 571 to 618 are data formatting errors. This type of error happens when a field prints incorrectly. Your System Administrator can correct the format, batch, or graphic packet and send the print job again. For errors 571 to 614, the printer will still print, but the data may be incomplete, missing, or wrong.

Error Description/Action

571UPC or EAN bar code data length in the batch doesn’t fit the format.

572Batch data doesn’t fit the format, the field contains blanks, or data mismatch.

573Batch data in price field doesn’t fit the format or the field contains blanks.

574Batch data in check digit scheme doesn’t fit the format, or the field contains blanks.

575The graphic included in your format could not be found.

600Imaging error because the batch was refused.

601An error occurred while the batch was imaging.

602The batch was not found during imaging.

611Font, bar code, or density in the batch doesn’t fit the format.

612Batch data is missing or doesn’t match the format.

613Reference point off tag.

614Portion of field off tag.

615Bar code width is greater than 16 inches, or keywords of PDF417 bar code exceed 928.

616A bad dot falls on a bar code that cannot be shifted. Call Service or replace the printhead.

618

Magnification must be 1 to 7.

620Font and printhead density mismatch. Check the font or verify the correct printhead (203 dpi or 300 dpi) is installed.

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Troubleshooting 53

Machine Faults

Errors 700 to 765 happen when there is a problem with the printer.

Error Description/Action

700An error is pending and the printer cannot continue with the batch.

701Printer received a command that it cannot execute while it is running.

702Check your printer’s SETUP settings.

703The printer sensed a calibration of different-sized black marks.

704Printer didn’t detect a sense mark within the maximum feed length or out of supplies. Check or load supplies.

705Invalid batch received.

750Printhead is overheated. Turn off the printer and let it cool.

751Printer didn’t detect a sense mark when expected.

752Printer detected a sense mark in the wrong place.

753Printer detected a sense mark that is too long.

754Out of ribbon or ribbon jam. Check or load ribbon. Remove any slack in the ribbon by turning the take-up reel clockwise. Load a new ribbon.

755Printhead is open. Close the printhead.

756Out of supplies. Load supplies.

757Reload supplies (supply length mismatch).

758The supply was not seen or the On-Demand sensor is not working correctly. Check for a supply jam. Clear the supply path or reload supplies. This error may occur if you remove a label too quickly in the On-Demand mode. The printer does not recalibrate after this error.

759Knife is not moving. Call Technical Support.

760Knife jam. Call Technical Support.

761Stacker is full or jammed. Empty the stacker before continuing.

762Low battery. Recharge the battery.

763Waiting to dispense label. Press Feed.

764Verifier failure. Call Technical Support.

765The printhead has less than four bad spots. The printer can shift bar code fields to avoid bad dots. Press Clear to continue printing. Print a test label to confirm the number of bad dots.

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768Printhead has more than 10 bad dots or is not connected. Make sure the printhead is connected and if necessary, replace the printhead.

770The print motor is not ready. Call Technical Support.

771The format specified by the application was not found. Reload your application and format and try again. If the problem continues, call Technical Support.

790The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets. This error may occur when you try to print a test label if the printer is busy.

791The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets. If the problem continues, call Technical Support.

792The printer is not initialized. Call Technical Support.

793The printer job queue is full. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets. If the problem continues, call Technical Support.

Errors numbered 900 – 999 are hard printer failures. Call Service if you receive these messages.

________

Error 911 may appear when you turn off the printer.

________

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Troubleshooting 55

Appendix A - Specifications &

Accessories

Printer Specifications

Height:

12.5 inches (318 mm)

Width:

12 inches (305 mm)

Depth:

13 inches (330 mm)

Weight:

29 lb. (13 kg)

Shipping Weight:

33 lb. (15 kg)

Power:

115 Vac, 60Hz, 100 Vac, 50/60 Hz, 230 Vac, 50Hz

Operating Limits:

For Thermal Transfer (ribbon) 40° to 95° F (4° to 35° C)

Printhead:

Thermal at 4 inches (102 mm) wide 300 dpi (11.8 dots per mm)

Printing Method:

Thermal Transfer (ribbon)

Print Speed:

4.0 inches (102 mm) per second

56 Appendix A - Specifications & Accessories

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Supply Specifications

Supply Types:

Thermal Transfer Perforated Fabric Labels

Fabric Label Kits:

Kits include fabric and ribbon

Paxar Systems:

The fabric is available in standard widths, ranging from 1.0 inch

 

(25 mm) to 1.75 inches (45 mm), perforated to standard lengths.

Paxar Europe:

The fabric is available in 25 mm to 50 mm widths.

Sizes:

Supplies are available in widths ranging from 1.0 inch (25 mm) to

 

4.25 inches (108 mm) and lengths ranging from 1.0 inches (25 mm)

 

to 12.5 inches (318 mm)

 

________

 

Contact your Paxar Representative for more

 

Information about kits and approved supplies.

 

Additional configurations may be available.

 

If you experience label jamming with narrow

 

Supplies in humid environments, store

 

Supplies separately from the printer in a dry,

 

Less humid environment.

 

________

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Appendix A - Specifications & Accessories 57

Ribbon Specifications

Ribbon Storage: Do not leave ribbon in direct sunlight, high temperatures, or high humidity.

Ribbon Type: CT1111 (Paxar Systems)

Ribbon Widths: CT1111 is available in the following widths: 1.3 inches (33 mm)

1.61 inches (41 mm)

2.16 inches (55 mm)

4.1 inches (105 mm)

________

For best results, use a ribbon that is 0.25

Inches (6.35 mm) wider than your fabric.

________

Ribbon Length:

23,600 inches (600 meters)

________

Contact your Paxar Representative for more

Information about approved ink products.

Additional configurations may be available.

________

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Accessories

International Fonts

Internal TwinAx/CoAx Protocol Convertor

LAN Print Server

RJ-45 Connector (10BaseT)

 

BNC Connector (10Base2)

Printhead Assembly Kit

Ribbon Take-up Core (available in two, three, or four inches)

RTS/CTS Communication Cable – 119806

To order supplies or call customer support, use the numbers as follows;

Contacting Paxar

When ordering supplies in the U.S.A.

1-800-96PAXAR or (570) 888-6641 Fax: (570) 888-5230

When ordering spare parts in the U.S.A.

1-800-96PAXAR or (570) 888-6641 Fax: (570) 888-7416

For Machine Service or Technical Support in the U.S.A.

(570) 888-9116

Fax: (570) 888-7416

For International assistance, call your Paxar Representative

www.paxar.com

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Contacting Paxar 59