ZyXEL Communications VSG-1200 User Manual

VSG-1200 V2

Vantage Service Gateway

User’s Guide

Version 1.00

10/2006

Edition 1

VSG-1200 V2 User’s Guide

Copyright

Copyright © 2006 by ZyXEL Communications Corporation.

The contents of this publication may not be reproduced in any part or as a whole, transcribed,
stored in a retrieval system, translated into any language, or transmitted in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of ZyXEL Communications Corporation.

Published by ZyXEL Communications Corporation. All rights reserved.

Disclaimer

ZyXEL does not assume any liability arising out of the application or use of any products, or
software described herein. Neither does it convey any license under its patent rights nor the
patent rights of others. ZyXEL further reserves the right to make changes in any products
described herein without notice. This publication is subject to change without notice.

Trademarks

ZyNOS (ZyXEL Network Operating System) is a registered trademark of ZyXEL
Communications, Inc. Other trademarks mentioned in this publication are used for
identification purposes only and may be properties of their respective owners.

Copyright 2

VSG-1200 V2 User’s Guide

Certifications

Federal Communications Commission (FCC) Interference Statement

This device complies with Part 15 of FCC rules. Operation is subject to the following two
conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause
undesired operations.

FCC Warning

This device has been tested and found to comply with the limits for a Class A digital switch,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial environment. This device generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of
this device in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.

CE Mark Warning:

This is a class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.

Taiwanese BSMI (Bureau of Standards, Metrology and Inspection) A
Warning:

Notices

Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Viewing Certifications

1 Go to http://www.zyxel.com.

Certifications 3

VSG-1200 V2 User’s Guide

2 Select your product from the drop-down list box on the ZyXEL home page to go to that

product's page.

3 Select the certification you wish to view from this page.

Certifications 4

VSG-1200 V2 User’s Guide

Safety Warnings

For your safety, be sure to read and follow all warning notices and instructions.

• Do NOT use this product near water, for example, in a wet basement or near a swimming
pool.

• Do NOT expose your device to dampness, dust or corrosive liquids.

• Do NOT store things on the device.

• Do NOT install, use, or service this device during a thunderstorm. There is a remote risk
of electric shock from lightning.

• Connect ONLY suitable accessories to the device.

• Do NOT open the device or unit. Opening or removing covers can expose you to
dangerous high voltage points or other risks. ONLY qualified service personnel should
service or disassemble this device. Please contact your vendor for further information.

• Make sure to connect the cables to the correct ports.

• Place connecting cables carefully so that no one will step on them or stumble over them.

• Always disconnect all cables from this device before servicing or disassembling.

• Use ONLY an appropriate power adaptor or cord for your device.

• Connect the power adaptor or cord to the right supply voltage (for example, 110V AC in
North America or 230V AC in Europe).

• Do NOT allow anything to rest on the power adaptor or cord and do NOT place the
product where anyone can walk on the power adaptor or cord.

• Do NOT use the device if the power adaptor or cord is damaged as it might cause
electrocution.

• If the power adaptor or cord is damaged, remove it from the power outlet.

• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor to order a
new one.

• Do not use the device outside, and make sure all the connections are indoors. There is a
remote risk of electric shock from lightning.

• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your
device.

This product is recyclable. Dispose of it properly.

Safety Warnings 5

VSG-1200 V2 User’s Guide

Safety Warnings 6

VSG-1200 V2 User’s Guide

ZyXEL Limited Warranty

ZyXEL warrants to the original end user (purchaser) that this product is free from any defects
in materials or workmanship for a period of up to two years from the date of purchase. During
the warranty period, and upon proof of purchase, should the product have indications of failure
due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the
defective products or components without charge for either parts or labor, and to whatever
extent it shall deem necessary to restore the product or components to proper operating
condition. Any replacement will consist of a new or re-manufactured functionally equivalent
product of equal or higher value, and will be solely at the discretion of ZyXEL. This warranty
shall not apply if the product has been modified, misused, tampered with, damaged by an act
of God, or subjected to abnormal working conditions.

Note

Repair or replacement, as provided under this warranty, is the exclusive remedy of the
purchaser. This warranty is in lieu of all other warranties, express or implied, including any
implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in
no event be held liable for indirect or consequential damages of any kind to the purchaser.

To obtain the services of this warranty, contact ZyXEL's Service Center for your Return
Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of
purchase or those with an out-dated warranty will be repaired or replaced (at the discretion of
ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products
will be shipped by ZyXEL to the corresponding return address, Postage Paid. This warranty
gives you specific legal rights, and you may also have other rights that vary from country to
country.

Registration

Register your product online to receive e-mail notices of firmware upgrades and information
at www.zyxel.com for global products, or at www.us.zyxel.com for North American products.

ZyXEL Limited Warranty 7

VSG-1200 V2 User’s Guide

Customer Support

Please have the following information ready when you contact customer support.

• Product model and serial number.

• Warranty Information.

• Date that you received your device.

• Brief description of the problem and the steps you took to solve it.

METHOD

LOCATION

CORPORATE
HEADQUARTERS
(WORLDWIDE)

COSTA RICA

CZECH REPUBLIC

DENMARK

FINLAND

FRANCE

GERMANY

HUNGARY

KAZAKHSTAN

NORTH AMERICA

SUPPORT E-MAIL TELEPHONE WEB SITE

SALES E-MAIL FAX FTP SITE

[e-mail] [phone] www.zyxel.com

www.europe.zyxel.com

[e-mail] [phone] ftp.zyxel.com

ftp.europe.zyxel.com

[e-mail] [phone] www.zyxel.co.cr ZyXEL Costa Rica

[e-mail] [phone] ftp.zyxel.co.cr

[e-mail] [phone] www.zyxel.cz ZyXEL Communications

[e-mail] [phone]

[e-mail] [phone] www.zyxel.dk ZyXEL Communications A/S

[e-mail] [phone]

[e-mail] [phone] www.zyxel.fi ZyXEL Communications Oy

[e-mail] [phone]

[e-mail] [phone] www.zyxel.fr ZyXEL France

[phone]

[e-mail] [phone] www.zyxel.de ZyXEL Deutschland GmbH.

[e-mail] [phone]

[e-mail] [phone] www.zyxel.hu ZyXEL Hungary

[e-mail] [phone]

http://zyxel.kz/support [phone] www.zyxel.kz ZyXEL Kazakhstan

[e-mail] [phone]

[e-mail] 1-800-255-4101

[phone]

[e-mail] [phone] ftp.us.zyxel.com

www.us.zyxel.com ZyXEL Communications Inc.

REGULAR MAIL

ZyXEL Communications Corp.
6 Innovation Road II

Science Park
Hsinchu 300
Ta iw a n

Plaza Roble Escazú
Etapa El Patio, Tercer Piso
San José, Costa Rica

Czech s.r.o.
Modranská 621
143 01 Praha 4 - Modrany
Ceská Republika

Columbusvej
2860 Soeborg
Denmark

Malminkaari 10
00700 Helsinki
Finland

1 rue des Vergers
Bat. 1 / C
69760 Limonest
France

Adenauerstr. 20/A2 D-52146
Wuerselen
Germany

48, Zoldlomb Str.
H-1025, Budapest
Hungary

43, Dostyk ave.,Office 414
Dostyk Business Centre
050010, Almaty
Republic of Kazakhstan

1130 N. Miller St.
Anaheim
CA 92806-2001
U.S.A.

Customer Support 8

VSG-1200 V2 User’s Guide

METHOD

LOCATION

NORWAY

POLAND

RUSSIA

SPAIN

SWEDEN

UKRAINE

UNITED KINGDOM

SUPPORT E-MAIL TELEPHONE WEB SITE

SALES E-MAIL FAX FTP SITE

[e-mail] [phone] www.zyxel.no ZyXEL Communications A/S

[e-mail] [phone]

[e-mail] [phone] www.pl.zyxel.com ZyXEL Communications

[phone]

http://zyxel.ru/support [phone] www.zyxel.ru ZyXEL Russia

[e-mail] [phone]

[e-mail] [phone] www.zyxel.es ZyXEL Communications

[e-mail] [phone]

[e-mail] [phone] www.zyxel.se ZyXEL Communications A/S

[e-mail] [phone]

[e-mail] [phone] www.ua.zyxel.com ZyXEL Ukraine

[e-mail] [phone]

[e-mail] [phone]

08707 555779 (UK only)

[e-mail] [phone] ftp.zyxel.co.uk

www.zyxel.co.uk ZyXEL Communications UK

REGULAR MAIL

Nils Hansens vei 13
0667 Oslo
Norway

ul. Okrzei 1A
03-715 Warszawa
Poland

Ostrovityanova 37a Str.
Moscow, 117279
Russia

Arte, 21 5ª planta
28033 Madrid
Spain

Sjöporten 4, 41764 Göteborg
Sweden

13, Pimonenko Str.
Kiev, 04050
Ukraine

Ltd.,11 The Courtyard,
Eastern Road, Bracknell,
Berkshire, RG12 2XB,
United Kingdom (UK)

Customer Support 9

VSG-1200 V2 User’s Guide

Table of Contents

Copyright ..................................................................................................................2

Certifications ............................................................................................................3

Safety Warnings ....................................................................................................... 5

ZyXEL Limited Warranty.......................................................................................... 7

Customer Support.................................................................................................... 8

List of Figures ........................................................................................................ 20

List of Tables .......................................................................................................... 26

Preface ....................................................................................................................30

Chapter 1

Getting to Know Your VSG .................................................................................... 32

1.1 Introducing the VSG ...........................................................................................32

1.2 Features .............................................................................................................32

1.3 Applications ........................................................................................................35

1.3.1 Internet Access for LAN Networks ............................................................35

1.3.2 Internet Access in Public Areas ................................................................36

1.3.3 Hotel Application with PMS .......................................................................36

Chapter 2

Hardware Installation and Connection................................................................. 38

2.1 Installation Options .............................................................................................38

2.1.1 Desktop Installation .................................................................................38

2.1.2 Rack Mount Installation ............................................................................38

2.2 Hardware Connections .......................................................................................39

2.2.1 Front Panel ...............................................................................................39

2.2.1.1 LAN Port ..........................................................................................40

2.2.1.2 WAN Port ........................................................................................40

2.2.1.3 Console Port ...................................................................................40

2.2.1.4 PMS Port .........................................................................................40

2.2.1.5 Reset Button ...................................................................................40

2.2.2 Front Panel LEDs .....................................................................................41

2.2.3 Rear Panel ................................................................................................41

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VSG-1200 V2 User’s Guide

2.2.4 Turning on the VSG ..................................................................................41

Chapter 3

The Web Configurator............................................................................................ 42

3.1 Introducing the Web Configurator ......................................................................42

3.2 Accessing the Web Configurator ........................................................................42

3.3 Navigation Panel ................................................................................................43

3.3.1 The Navigation Panel ...............................................................................44

3.3.2 Screen Specific Links ................................................................................44

3.4 Screen Overview ................................................................................................44

3.4.1 Saving Configuration Changes .................................................................45

3.5 System Login Accounts ......................................................................................45

3.6 Changing System Login Passwords ..................................................................45

3.7 Resetting the VSG .............................................................................................47

3.8 Restarting the VSG ............................................................................................47

3.9 Logging Out of the Web Configurator ................................................................48

Chapter 4

Initial Setup Example ............................................................................................. 50

4.1 Overview ............................................................................................................50

4.2 Configure the VSG for Internet Access ..............................................................50

4.3 Create a Billing Profile ........................................................................................51

4.4 Setting User Authentication Method ...................................................................52

4.5 Creating Customer Accounts .............................................................................53

4.6 Customer Login Test ..........................................................................................53

Chapter 5

System .................................................................................................................... 56

5.1 General System Setting .....................................................................................56

Chapter 6

LAN and WAN Setup.............................................................................................. 60

6.1 Factory Ethernet Defaults ..................................................................................60

6.2 LANs and WANs ................................................................................................60

6.3 IP Address Assignment ......................................................................................60

6.3.1 IP Address and Subnet Mask ...................................................................60

6.3.2 Private IP Addresses ................................................................................61

6.3.3 DNS Server Address ................................................................................61

6.4 LAN Configuration ..............................................................................................62

6.5 WAN Configuration .............................................................................................62

6.5.1 WAN MAC Address ..................................................................................62

6.5.2 WAN Port Mode: Dynamic/Fixed IP Address ..........................................63

6.5.3 WAN Port Mode: PPPoE ..........................................................................64

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VSG-1200 V2 User’s Guide

6.5.4 WAN Port Mode: PPTP .............................................................................66

Chapter 7

Server ...................................................................................................................... 70

7.1 DHCP Configuration ...........................................................................................70

7.1.1 Public and Private Address Assignment ...................................................70

7.1.2 Server Configuration .................................................................................70

Chapter 8

NAT Pool ................................................................................................................. 74

8.1 NAT Overview ....................................................................................................74

8.1.1 NAT Definitions .........................................................................................74

8.1.2 What NAT Does ........................................................................................75

8.1.3 How NAT Works .......................................................................................75

8.1.4 VPN and NAT ...........................................................................................75

8.2 NAT Examples ...................................................................................................76

8.2.1 Example 1: One-to-One ............................................................................76

8.2.2 Example 2: Many-to-One ..........................................................................77

8.2.3 Example 3: One-to-One and Many-to-One ...............................................77

8.3 NAT Pool Setup ..................................................................................................78

Chapter 9

Authentication ........................................................................................................ 80

9.1 Authentication Overview ....................................................................................80

9.1.1 User Agreement ........................................................................................80

9.1.2 CAS (Central Authentication Service) .......................................................80

9.1.3 Built-in Authentication ...............................................................................81

9.1.4 RADIUS ....................................................................................................81

9.1.4.1 RADIUS Accounting ........................................................................81

9.1.4.2 Vendor Specific Attribute .................................................................82

9.2 Authentication Configuration .............................................................................82

9.2.1 Scenario Options ......................................................................................85

Chapter 10

Billing ......................................................................................................................88

10.1 Billing Overview ................................................................................................88

10.1.1 Billing Profile ...........................................................................................88

10.1.2 Configuring a Billing Profile .....................................................................89

10.2 PMS (Property Management System) .............................................................91

10.2.1 Port-Location Mapping ............................................................................91

10.2.2 PMS Configuration ..................................................................................91

10.3 Types of Subscriber Accounts ..........................................................................93

Table of Contents 12

VSG-1200 V2 User’s Guide

Chapter 11

Static Subscriber Accounts................................................................................... 94

11.1 Static Subscriber Account Overview .................................................................94

11.2 Global Static Account Settings .........................................................................94

11.3 Creating a Static Account .................................................................................95

11.3.1 Generating Static Accounts Automatically ..............................................96

11.3.2 Creating Static Subscriber Accounts Manually .......................................97

11.4 Static Account List Backup and Restore ...........................................................98

11.4.1 Backing Up a Static Account List ............................................................98

11.4.2 Restoring a Static Account List ...............................................................99

11.5 Editing Subscriber Accounts ...........................................................................100

11.5.1 Static Account Information Print Preview ..............................................101

11.6 Viewing the Static Account List .......................................................................102

Chapter 12

Dynamic Subscriber Accounts ........................................................................... 104

12.1 Dynamic Subscriber Account Overview .........................................................104

12.2 Dynamic Account General Settings ...............................................................104

12.3 Creating Dynamic Accounts ...........................................................................106

12.3.1 Dynamic Account Generation Using the Web Configurator ..................106

12.3.2 Dynamic Account Generation Using a Statement Printer .....................107

12.4 Viewing the Dynamic Account List .................................................................108

12.4.1 Backing Up the Dynamic Account List ..................................................109

Chapter 13

Port-Location Mapping ........................................................................................ 112

13.1 Port-Location Mapping Overview ...................................................................112

13.2 Configuring Port-Location Mappings .............................................................112

Chapter 14

Credit Card........................................................................................................... 116

14.1 Credit Card Overview ..................................................................................... 116

14.1.1 How Credit Card Billing Works .............................................................116

14.1.2 Configuration Steps ..............................................................................116

14.2 Credit Card Billing Service Configuration ....................................................... 117

Chapter 15

Customization ...................................................................................................... 120

15.1 Customization Overview ................................................................................120

15.2 Login Screen ..................................................................................................120

15.2.1 Standard Login Screen .........................................................................121

15.2.2 Redirect Login Screen ..........................................................................122

15.2.3 Advanced Login Screen ........................................................................123

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VSG-1200 V2 User’s Guide

15.2.4 Framed Login Screen ...........................................................................124

15.2.5 Login Service Selection ........................................................................125

15.3 Information Window .......................................................................................127

15.4 Account Printout .............................................................................................129

15.5 User Agreement Screen .................................................................................133

15.6 Credit Card .....................................................................................................135

15.6.1 Standard Login Page ............................................................................135

15.6.2 Service Selection Page .........................................................................136

15.6.3 Successful Page ...................................................................................139

15.6.4 Fail Page ...............................................................................................141

15.7 Bill Output .......................................................................................................142

Chapter 16

Bandwidth Management...................................................................................... 144

16.1 Bandwidth Management Overview ................................................................144

16.1.1 Bandwidth Allocation ............................................................................144

16.2 Activating Bandwidth Management ................................................................144

16.2.1 Equal Bandwidth Setup .......................................................................145

16.2.2 Class of Service Bandwidth Setup ........................................................146

Chapter 17

Portal Page, Advertisement Link and Walled Garden....................................... 148

17.1 Overview ........................................................................................................148

17.2 Portal Page ....................................................................................................148

17.3 Advertisement Links .......................................................................................149

17.4 Walled Garden ...............................................................................................149

Chapter 18

Passthrough ......................................................................................................... 152

18.1 Passthrough Overview ...................................................................................152

18.2 Computer IP and MAC Address Passthrough ................................................152

18.2.1 Destination URL and IP Address Passthrough .....................................154

Chapter 19

Filter ...................................................................................................................... 156

19.1 Filter Setup .....................................................................................................156

Chapter 20

Privilege User ....................................................................................................... 158

20.1 Privilege User Setup ......................................................................................158

20.1.1 Accessing Session List As a Privilege User .........................................159

Table of Contents 14

VSG-1200 V2 User’s Guide

Chapter 21

LAN Devices ......................................................................................................... 160

21.1 LAN Devices Overview ..................................................................................160

21.1.1 Port Mapping ........................................................................................160

21.2 Configuring LAN Device Port Mapping ..........................................................160

21.2.1 LAN Device Management Example ......................................................162

21.2.2 Specifying an Inside Server Example ...................................................163

Chapter 22

Static Route .......................................................................................................... 164

22.1 Static Route Overview ....................................................................................164

22.2 Static Route Setup .........................................................................................164

Chapter 23

Private LAN........................................................................................................... 168

23.1 Private LAN Overview ....................................................................................168

23.2 Configuring a Private LAN ..............................................................................168

Chapter 24

Syslog ................................................................................................................... 170

24.1 Syslog Overview ............................................................................................170

24.1.1 Syslog Server Setup .............................................................................170

24.1.2 Log Settings ..........................................................................................171

Chapter 25

Session Trace ....................................................................................................... 176

25.1 Session Trace Overview ................................................................................176

25.1.1 Configuring Session Trace ...................................................................176

25.1.2 Session Trace Filename Convention ....................................................177

Chapter 26

SNMP.....................................................................................................................178

26.1 SNMP Overview .............................................................................................178

26.1.1 Network Management System (NMS) .................................................179

26.2 Configuring SNMP .........................................................................................179

Chapter 27

Miscellanea ........................................................................................................... 182

27.1 Overview ........................................................................................................182

27.2 TCP/IP-RS-232 Converter Setup ...................................................................182

15 Table of Contents

VSG-1200 V2 User’s Guide

Chapter 28

System Status....................................................................................................... 184

28.1 System Status Overview ................................................................................184

28.2 System Information ........................................................................................184

28.3 Current User List ............................................................................................186

28.4 DHCP Client ...................................................................................................187

28.5 Session List ....................................................................................................188

28.6 NAT Pool Table ..............................................................................................189

28.7 LAN Device Status .........................................................................................189

28.7.1 Accessing the LAN Device ...................................................................190

28.8 Billing Log .......................................................................................................191

28.8.1 Billing Logs Backup ..............................................................................192

28.9 PMS Transaction ............................................................................................193

28.10 Static Route Table ........................................................................................193

Chapter 29

Configuration........................................................................................................ 196

29.1 Configuration Overview ..................................................................................196

29.2 Configuration Backup .....................................................................................196

29.2.1 Configuration Backup Using TFTP .......................................................198

29.3 Restore Configuration ....................................................................................199

29.3.1 Restore Configuration Using TFTP ......................................................199

29.4 Reset to the Factory Defaults .........................................................................200

Chapter 30

Firmware ............................................................................................................... 202

30.1 Firmware Overview ........................................................................................202

30.2 Manual Firmware Upgrade .............................................................................202

30.2.1 Manual Firmware Upgrade via a TFTP Server .....................................203

30.3 Scheduled Firmware Upgrade .......................................................................204

Chapter 31

SSL Certificate...................................................................................................... 206

31.1 SSL Certificate Overview ...............................................................................206

31.1.1 Certificate ..............................................................................................206

31.1.2 Certificate Authorities ............................................................................206

31.2 Downloading SSL Certificate to the VSG .......................................................206

31.3 Activating SSL Security ..................................................................................207

31.4 Installing SSL Certificate on a Computer .......................................................208

Chapter 32

Using The SMT ..................................................................................................... 214

32.1 About the SMT ...............................................................................................214

Table of Contents 16

VSG-1200 V2 User’s Guide

32.1.1 Establishing a Console Port Connection ..............................................214

32.2 SMT Login Screen .........................................................................................215

32.3 The SMT Main Menu Summary .....................................................................215

32.4 Navigating the SMT Interface .........................................................................216

32.4.1 The Navigation Keys .............................................................................217

32.5 System Configuration .....................................................................................217

32.6 WAN Configuration .........................................................................................218

32.6.1 WAN Type: Static/Dynamic ...................................................................218

32.6.2 WAN Type: PPPoE ...............................................................................219

32.6.3 WAN Type: PPTP .................................................................................220

32.7 LAN Configuration ..........................................................................................222

32.8 System Status ................................................................................................223

32.9 System Utilities ...............................................................................................224

32.9.1 Firmware Upgrade ................................................................................225

32.9.2 Changing the Administrator Login Password ........................................226

32.10 Restart ..........................................................................................................227

32.11 SMT Logout ..................................................................................................227

32.12 Factory Defaults ...........................................................................................227

Chapter 33

Troubleshooting ................................................................................................... 230

33.1 Using the LEDs to Diagnose Problems ..........................................................230

33.1.1 The Power LED ....................................................................................230

33.1.2 The LAN Port LEDs ..............................................................................230

33.1.3 The WAN Port LEDs .............................................................................231

33.2 The Console Port ...........................................................................................231

33.3 Web Configurator ...........................................................................................232

33.4 Internet Access ..............................................................................................232

33.5 The Statement Printer ....................................................................................233

Appendix A

Product Specifications ........................................................................................ 234

Appendix B

IP Address Assignment Conflicts.......................................................................236

Appendix C

Subscriber Login.................................................................................................. 240

Appendix D

Vendor Specific Attributes ........................................................................... 242

Appendix E

17 Table of Contents

VSG-1200 V2 User’s Guide

Report Printing Using the SP-200...................................................................... 246

Appendix F

Cable Types and Cable Pin Assignments.......................................................... 252

Appendix G

Setting up Your Computer’s IP Address............................................................ 256

Appendix H

IP Addresses and Subnetting ............................................................................. 268

Index...................................................................................................................... 276

Table of Contents 18

VSG-1200 V2 User’s Guide

19 Table of Contents

VSG-1200 V2 User’s Guide

List of Figures

Figure 1 Application: Internet Access for LAN Networks .............................................. 35

Figure 2 Application: Internet Access in Public Areas .................................................. 36

Figure 3 Application: Hotel ............................................................................................ 36

Figure 4 Rack Mount: Attaching Brackets ..................................................................... 39

Figure 5 Rack Mount: Securing to the Rack ................................................................ 39

Figure 6 Front Panel .................................................................................................... 40

Figure 7 Rear Panel ...................................................................................................... 41

Figure 8 Entering IP Address in Internet Explorer ........................................................ 42

Figure 9 Web Configurator: Login ............................................................................... 43

Figure 10 Web Configurator: Main Menu ....................................................................... 43

Figure 11 Web Configurator: Navigation Panel .............................................................. 44

Figure 12 Navigation Panel: Screen specific Links ......................................................... 44

Figure 13 Apply: Success .............................................................................................. 45

Figure 14 Apply: Restart ................................................................................................. 45

Figure 15 System Tools: System Account ...................................................................... 46

Figure 16 System Tools: Restart ..................................................................................... 48

Figure 17 System Tools: Logout ..................................................................................... 48

Figure 18 Initial Setup: Network Example ....................................................................... 50

Figure 19 System Setting: System .................................................................................. 56

Figure 20 System Settings: WAN/LAN: LAN Configuration ............................................ 62

Figure 21 System Settings: WAN/LAN: WAN MAC Address .......................................... 63

Figure 22 System Settings: WAN/LAN: Dynamic/Static WAN IP Address ...................... 64

Figure 23 System Settings: WAN/LAN: PPPoE .............................................................. 65

Figure 24 System Settings: WAN/LAN: PPTP ................................................................ 67

Figure 25 System Settings: Server ................................................................................. 71

Figure 26 NAT Example: One-to-One ............................................................................ 76

Figure 27 NAT Example: Many-to-One .......................................................................... 77

Figure 28 NAT Example: One-to-One and Many-to-One ............................................... 77

Figure 29 System Settings: NAT Pool ............................................................................ 78

Figure 30 CAS Example ................................................................................................ 80

Figure 31 Accounting Usage Time .................................................................................. 82

Figure 32 System Settings: Authentication .................................................................... 83

Figure 33 System: Authentication: Scenario Guide ........................................................ 86

Figure 34 Subscriber Login: Scenario A ......................................................................... 87

Figure 35 Subscriber Login: Scenario B ......................................................................... 87

Figure 36 Subscriber Login: Scenario C ......................................................................... 87

Figure 37 System Setting: Billing: Billing Profile ............................................................. 88

Figure 38 System Settings: Billing: Billing Profile Setting ............................................... 89

List of Figures 20

VSG-1200 V2 User’s Guide

Figure 39 System Setting: Billing: PMS Configuration .................................................... 92

Figure 40 Static Account: Links ....................................................................................... 94

Figure 41 Static Account Settings: Global Settings ......................................................... 94

Figure 42 System Settings: Create Static Subscriber Account ....................................... 95

Figure 43 Create Static Subscriber Account: Generate Automatically ............................ 96

Figure 44 Create Static Subscriber Account: Manual ..................................................... 97

Figure 45 Static Subscriber Account: Backup and Restore ............................................ 98

Figure 46 Static Subscriber Account: Backup and Restore: File Download ................... 99

Figure 47 Static Subscriber Account: Backup and Restore: Save As ............................. 99

Figure 48 Static Subscriber Account: Backup and Restore ............................................ 100

Figure 49 Static Account Operator .................................................................................. 100

Figure 50 Static Account Information Printout Example .................................................. 102

Figure 51 Static Account List .......................................................................................... 102

Figure 52 Dynamic Account: Links ................................................................................. 104

Figure 53 Accounting: Dynamic Account Setting ............................................................ 105

Figure 54 SP-200 Button Labels ..................................................................................... 106

Figure 55 Dynamic Account Operator Panel .................................................................. 107

Figure 56 Dynamic Account Information Printout Example ............................................ 107

Figure 57 Dynamic Account List ..................................................................................... 108

Figure 58 Dynamic Account List Backup: File Download ............................................... 109

Figure 59 Dynamic Account List Backup: Save As ......................................................... 110

Figure 60 System Setting: Port-Location Mapping ......................................................... 113

Figure 61 Advanced Setting: Credit Card ...................................................................... 117

Figure 62 Customization: Login ..................................................................................... 121

Figure 63 Customization: Login: Standard ...................................................................... 122

Figure 64 Subscriber Login Screen Example: Standard ................................................. 122

Figure 65 Customization: Login Screen: Redirect .......................................................... 122

Figure 66 Customization: Login Screen: Advanced ........................................................ 123

Figure 67 Subscriber Login Screen Example: Advanced ............................................... 124

Figure 68 Customization: Login Screen: Frame ............................................................. 124

Figure 69 Subscriber Login Screen Example: Frame ..................................................... 125

Figure 70 Customization: Service Selection Customization .......................................... 126

Figure 71 Subscriber Login Screen Example: Service Selection Messages .................. 126

Figure 72 Customization: Information Window ............................................................... 127

Figure 73 Subscriber Pop-up Information Window Example .......................................... 128

Figure 74 Customization: Account Printout ..................................................................... 129

Figure 75 Static Account Printout Example ..................................................................... 131

Figure 76 Static Account with PMS Billing Printout Example .......................................... 131

Figure 77 Static Account Printout: Statement Printer Example ....................................... 132

Figure 78 Static Account with PMS Billing Printout: Statement Printer Example ............ 132

Figure 79 Dynamic Account Printout Example ............................................................... 133

Figure 80 Dynamic Account Printout: Statement Printer Example .................................. 133

Figure 81 Customize: User Agreement ........................................................................... 134

21 List of Figures

VSG-1200 V2 User’s Guide

Figure 82 Customization: Account Printout: Preview ...................................................... 135

Figure 83 Credit Card Customization: Standard Login Screen Message ....................... 135

Figure 84 Credit Card Customization: Standard Login Screen Message: Preview ......... 136

Figure 85 Credit Card Customization: Service Selection Page ...................................... 137

Figure 86 Credit Card Customization: Service Selection Page: Preview ........................ 139

Figure 87 Credit Card Customization: Successful Page ................................................. 140

Figure 88 Credit Card Customization: Successful Page: Preview .................................. 141

Figure 89 Credit Card Customization: Fail Page ............................................................ 141

Figure 90 Credit Card Customization: Fail Page: Preview .............................................. 142

Figure 91 Customization: Output Bill .............................................................................. 142

Figure 92 Customization: Output Bill: Example .............................................................. 143

Figure 93 Bandwidth Management: Activate .................................................................. 145

Figure 94 Bandwidth Management: Equal Share ........................................................... 145

Figure 95 Bandwidth Management: Class of Service ..................................................... 146

Figure 96 Portal Page ..................................................................................................... 148

Figure 97 Advertisement ................................................................................................. 149

Figure 98 Walled Garden ................................................................................................ 150

Figure 99 Subscriber Login Screen with Walled Garden Links Example ........................ 151

Figure 100 Passthrough: Subscriber IP and MAC Address .............................................. 153

Figure 101 Passthrough: Destination URL and IP ............................................................ 154

Figure 102 Advanced: Filter .............................................................................................. 156

Figure 103 Privilege User ................................................................................................. 158

Figure 104 Privilege User: Access Session List Example ................................................ 159

Figure 105 LAN Devices ................................................................................................... 161

Figure 106 LAN Device Remote Management Example 1 ............................................... 162

Figure 107 LAN Devices: Example 1 ................................................................................ 162

Figure 108 LAN Device Remote Management Example 2 ............................................... 163

Figure 109 LAN Devices: Example 2 ................................................................................ 163

Figure 110 Sample Static Routing Topology ...................................................................... 164

Figure 111 Advanced: Static Route .................................................................................. 165

Figure 112 Private LAN Network Example ....................................................................... 168

Figure 113 Private LAN ..................................................................................................... 169

Figure 114 Logs: Syslog ................................................................................................... 170

Figure 115 Logs: Log Settings .......................................................................................... 172

Figure 116 Advanced: Session Trace ............................................................................... 176

Figure 117 Session Trace Information Example ............................................................. 177

Figure 118 SNMP Management Model ............................................................................. 178

Figure 119 SNMP ............................................................................................................. 179

Figure 120 Network Example Using TCP/IP-RS232 Convertor ........................................ 182

Figure 121 Advanced Setup: Miscellanea ........................................................................ 183

Figure 122 System Status: System .................................................................................. 184

Figure 123 System Status: Current User List .................................................................... 186

Figure 124 System Status: DHCP Clients ......................................................................... 188

List of Figures 22

VSG-1200 V2 User’s Guide

Figure 125 System Status: Session List ........................................................................... 188

Figure 126 System Status: NAT Pool Table ...................................................................... 189

Figure 127 System Status: LAN Device Status ................................................................. 190

Figure 128 System Status: Billing Log .............................................................................. 191

Figure 129 Billing Log Backup: File Download ................................................................. 192

Figure 130 Billing Log Backup: Save As ........................................................................... 192

Figure 131 Billing Log Backup: Example File Content ..................................................... 193

Figure 132 System Status: PMS Transaction Log ........................................................... 193

Figure 133 System Status: Static Route Table .................................................................. 193

Figure 134 Configuration: Backup .................................................................................... 197

Figure 135 Configuration Backup: File Download ............................................................. 197

Figure 136 Configuration Backup: Save As ...................................................................... 198

Figure 137 Configuration: Backup using TFTP ................................................................ 198

Figure 138 Configuration Backup: TFTP: Successful ....................................................... 199

Figure 139 Configuration: Restore .................................................................................... 199

Figure 140 Configuration: Restore: TFTP ......................................................................... 200

Figure 141 Configuration: Reset ....................................................................................... 201

Figure 142 Firmware: Links .............................................................................................. 202

Figure 143 Firmware: Manual Upgrade ............................................................................ 202

Figure 144 Web Configurator: Firmware Upgrade Successful ......................................... 203

Figure 145 Firmware: Manual Upgrade Using TFTP ........................................................ 203

Figure 146 Scheduled Firmware Upgrade: Synchronization File Example ....................... 204

Figure 147 Scheduled Firmware Upgrade Example ......................................................... 204

Figure 148 Firmware: Scheduled Upgrade ....................................................................... 204

Figure 149 SSL Certificate .............................................................................................. 207

Figure 150 System Settings: Server Configuration: Enable SSL Security ........................ 207

Figure 151 System Settings: Authentication: Activate SSL Login ..................................... 208

Figure 152 Installing the SSL Security Certificate: First Security Alert ............................. 208

Figure 153 Installing the SSL Security Certificate: Second Security Alert ........................ 209

Figure 154 Installing the SSL Security Certificate: View Certificate .................................. 209

Figure 155 Installing the SSL Security Certificate: Certificate Import Wizard ................... 210

Figure 156 Certificate Import Wizard: Location ................................................................. 210

Figure 157 Certificate Import Wizard: Finish ..................................................................... 211

Figure 158 Root Certificate Store ...................................................................................... 211

Figure 159 Certificate Import Wizard ................................................................................ 211

Figure 160 Certificate: Detailed Information ..................................................................... 212

Figure 161 Security Alert: Trusted .................................................................................... 212

Figure 162 HyperTerminal Communication Parameter Settings Example ........................ 215

Figure 163 SMT: Login Screen ........................................................................................ 215

Figure 164 SMT: Main Menu ............................................................................................ 216

Figure 165 SMT: System Configuration ............................................................................ 217

Figure 166 SMT: WAN Configuration: Static/Dynamic ..................................................... 218

Figure 167 SMT: WAN Configuration: PPPoE ................................................................. 219

23 List of Figures

VSG-1200 V2 User’s Guide

Figure 168 SMT: WAN Configuration: PPTP .................................................................... 221

Figure 169 SMT: LAN Configuration ................................................................................ 222

Figure 170 SMT: System Status ....................................................................................... 223

Figure 171 SMT: Utilities Menu ........................................................................................ 225

Figure 172 SMT: Firmware Upgrade ................................................................................ 225

Figure 173 SMT: Firmware Upgrade Process .................................................................. 226

Figure 174 SMT: Change Administrator Password .......................................................... 226

Figure 175 SMT: Restart .................................................................................................. 227

Figure 176 SMT: System Logout ....................................................................................... 227

Figure 177 SMT: Reset to Factory Defaults ..................................................................... 228

Figure 178 IP Address Conflicts: Scenario 1 ................................................................... 236

Figure 179 IP Address Conflicts: Scenario 2 ................................................................... 236

Figure 180 IP Address Conflicts: Scenario 3 ................................................................... 237

Figure 181 IP Address Conflicts: Scenario 4 ................................................................... 238

Figure 182 Subscriber Login Screen: Framed Example .................................................. 240

Figure 183 Subscriber Login: Information Window Example ........................................... 240

Figure 184 SP-200: Daily Account ................................................................................... 247

Figure 185 SP-200: Monthly Account .............................................................................. 248

Figure 186 SP-200: System Status .................................................................................. 249

Figure 187 SP-200: Network Statistics ............................................................................ 250

Figure 188 WAN Port Cable Pin Assignments ................................................................. 253

Figure 189 LAN Port Cable Pin Assignments .................................................................. 253

Figure 190 DB25 Male to DB9 Male Connector ............................................................ 254

Figure 191 WIndows 95/98/Me: Network: Configuration ................................................... 257

Figure 192 Windows 95/98/Me: TCP/IP Properties: IP Address ........................................ 258

Figure 193 Windows 95/98/Me: TCP/IP Properties: DNS Configuration ........................... 259

Figure 194 Windows XP: Start Menu ................................................................................. 260

Figure 195 Windows XP: Control Panel ............................................................................. 260

Figure 196 Windows XP: Control Panel: Network Connections: Properties ...................... 261

Figure 197 Windows XP: Local Area Connection Properties ............................................. 261

Figure 198 Windows XP: Advanced TCP/IP Settings ........................................................ 262

Figure 199 Windows XP: Internet Protocol (TCP/IP) Properties ........................................ 263

Figure 200 Macintosh OS 8/9: Apple Menu ....................................................................... 264

Figure 201 Macintosh OS 8/9: TCP/IP ............................................................................... 264

Figure 202 Macintosh OS X: Apple Menu .......................................................................... 265

Figure 203 Macintosh OS X: Network ................................................................................ 266

List of Figures 24

VSG-1200 V2 User’s Guide

25 List of Figures

VSG-1200 V2 User’s Guide

List of Tables

Table 1 Front Panel LEDs ............................................................................................ 41

Table 2 Web Configurator: Screen Overview ............................................................... 44

Table 3 System Tools: System Account ....................................................................... 46

Table 4 System Setting: System ................................................................................... 57

Table 5 System Settings: WAN/LAN: LAN Configuration ............................................. 62

Table 6 System Settings: WAN/LAN: WAN MAC Address ........................................... 63

Table 7 System Settings: WAN/LAN: WAN IP .............................................................. 64

Table 8 System Settings: WAN/LAN: PPPoE ............................................................... 65

Table 9 System Settings: WAN/LAN: PPTP ................................................................. 67

Table 10 System Settings: Server .................................................................................. 71

Table 11 NAT Definitions ................................................................................................ 74

Table 12 WAN NAT Mapping Types for VPN .................................................................. 76

Table 13 NAT Example: One-to-One .............................................................................. 76

Table 14 NAT Example: Many-to-One ............................................................................ 77

Table 15 NAT Example: One-to-One and Many-to-One ................................................. 78

Table 16 System Settings: NAT Pool .............................................................................. 78

Table 17 System Settings: Authentication ...................................................................... 84

Table 18 System: Authentication: Scenario Guide ......................................................... 87

Table 19 System Setting: Billing: Billing Profile .............................................................. 89

Table 20 System Settings: Billing: Billing Profile Setting ................................................ 90

Table 21 System Setting: Billing: PMS Configuration ..................................................... 92

Table 22 Static Account Settings: Global Settings .......................................................... 95

Table 23 Create Static Subscriber Account: Generate Automatically ............................. 96

Table 24 Create Static Subscriber Account: Manual ...................................................... 97

Table 25 Static Account Operator ................................................................................... 100

Table 26 Static Account List ........................................................................................... 103

Table 27 Accounting: Dynamic Account Setting ............................................................. 105

Table 28 Dynamic Account List ...................................................................................... 108

Table 29 System Setting: Port-Location Mapping .......................................................... 113

Table 30 Advanced Setting: Credit Card ........................................................................ 117

Table 31 Customization: Login: Standard ....................................................................... 122

Table 32 Customization: Login Screen: Redirect ........................................................... 123

Table 33 Customization: Login Screen: Advanced ......................................................... 123

Table 34 Customization: Login Screen: Frame .............................................................. 125

Table 35 Customization: Service Selection Customization ............................................ 126

Table 36 Customization: Information Window ................................................................ 128

Table 37 Customization: Account Printout ...................................................................... 129

Table 38 Customization: Account Printout ...................................................................... 134

List of Tables 26

VSG-1200 V2 User’s Guide

Table 39 Credit Card Customization: Service Selection Page ....................................... 138

Table 40 Credit Card Customization: Successful Page .................................................. 140

Table 41 Credit Card Customization: Fail Page ............................................................. 141

Table 42 Customization: Output Bill ............................................................................... 143

Table 43 Bandwidth Management: Equal Share ............................................................ 146

Table 44 Portal Page ...................................................................................................... 148

Table 45 Advertisement .................................................................................................. 149

Table 46 Walled Garden ................................................................................................. 150

Table 47 Passthrough: Subscriber IP and MAC Address ............................................... 153

Table 48 Passthrough: Destination URL and IP ............................................................. 154

Table 49 Filter .................................................................................................................156

Table 50 Privilege User .................................................................................................. 158

Table 51 LAN Devices .................................................................................................... 161

Table 52 Advanced: Static Route ................................................................................... 165

Table 53 Advanced: Private LAN .................................................................................... 169

Table 54 Logs: Syslog .................................................................................................... 171

Table 55 Logs: Log Settings ........................................................................................... 172

Table 56 Logs: Log Format ............................................................................................. 173

Table 57 Advanced: Session Trace ................................................................................ 176

Table 58 Session Trace File Fields ................................................................................ 177

Table 59 SNMP .............................................................................................................. 180

Table 60 Miscellanea ...................................................................................................... 183

Table 61 System Status: System .................................................................................... 185

Table 62 System Status: Current User List ..................................................................... 187

Table 63 System Status: DHCP Clients .......................................................................... 188

Table 64 System Status: Session List ............................................................................ 188

Table 65 System Status: NAT Tool Table ........................................................................ 189

Table 66 System Status: LAN Device Status .................................................................. 190

Table 67 System Status: Billing Log ............................................................................... 191

Table 68 System Status: Static Route Table ................................................................... 194

Table 69 Firmware: Scheduled Upgrade ........................................................................ 205

Table 70 SSL Certificate ................................................................................................. 207

Table 71 SMT: Main Menu .............................................................................................. 216

Table 72 SMT: Control Key Descriptions ........................................................................ 217

Table 73 SMT: System Configuration ............................................................................. 217

Table 74 SMT: WAN Configuration: Static or Dynamic IP Address ................................ 219

Table 75 SMT: WAN Configuration: PPPoE ................................................................... 220

Table 76 SMT: WAN Configuration: PPTP ...................................................................... 221

Table 77 SMT: LAN Configuration .................................................................................. 222

Table 78 SMT: System Status ......................................................................................... 223

Table 79 Troubleshooting the Power LED ...................................................................... 230

Table 80 Troubleshooting the LAN LED ......................................................................... 230

Table 81 Troubleshooting the WAN LED ........................................................................ 231

27 List of Tables

VSG-1200 V2 User’s Guide

Table 82 Troubleshooting Console Port ......................................................................... 231

Table 83 Troubleshooting Web Configurator .................................................................. 232

Table 84 Troubleshooting Internet Browser Display ....................................................... 232

Table 85 Troubleshooting Internet Access ..................................................................... 232

Table 86 Troubleshooting the Statement Printer ............................................................ 233

Table 87 Product Specifications: General ....................................................................... 234

Table 88 Product Specifications: Performance and Management .................................. 235

Table 89 Product Specifications: Physical and Environmental ....................................... 235

Table 90 VSG-1200 V2 Supported VSAs ....................................................................... 243

Table 91 VSA-related Error Messages ........................................................................... 244

Table 92 SP-200: Report Printing Key Combination ...................................................... 247

Table 93 SP-200: System Status .................................................................................... 249

Table 94 SP-200: Network Statistics .............................................................................. 251

Table 95 Network Cable Types ....................................................................................... 252

Table 96 WAN Port Cable Ping Assignments ................................................................. 252

Table 97 LAN Port Cable Pin Assignments .................................................................... 253

Table 98 Console Port Pin Assignment .......................................................................... 254

Table 99 DB25 Male to DB9 Male Connector Ping Assignment ..................................... 254

Table 100 Classes of IP Addresses .................................................................................. 269

Table 101 Allowed IP Address Range By Class ............................................................... 269

Table 102 “Natural” Masks .............................................................................................. 270

Table 103 Alternative Subnet Mask Notation ................................................................... 270

Table 104 Two Subnets Example ..................................................................................... 271

Table 105 Subnet 1 .......................................................................................................... 271

Table 106 Subnet 2 .......................................................................................................... 272

Table 107 Subnet 1 .......................................................................................................... 272

Table 108 Subnet 2 .......................................................................................................... 273

Table 109 Subnet 3 .......................................................................................................... 273

Table 110 Subnet 4 .......................................................................................................... 273

Table 111 Eight Subnets .................................................................................................. 274

Table 112 Class C Subnet Planning ................................................................................. 274

Table 113 Class B Subnet Planning ................................................................................. 275

List of Tables 28

VSG-1200 V2 User’s Guide

29 List of Tables

VSG-1200 V2 User’s Guide

Preface

Congratulations on your purchase of the VSG-1200 V2 Vantage Service Gateway.

Note: Register your product online to receive e-mail notices of firmware upgrades and

information at www.zyxel.com for global products, or at www.us.zyxel.com for
North American products.

About This User's Guide

This manual is designed to guide you through the configuration of your VSG-1200 V2 for its
various applications. The web configurator parts of this guide contain background information
on features configurable by web configurator. The SMT parts of this guide contain background
information solely on features not configurable by web configurator.

Note: Use the web configurator or System Management Terminal (SMT) to configure

your VSG-1200 V2. Not all features can be configured through all interfaces.

Related Documentation

• Supporting Disk

Refer to the included CD for support documents.

• ZyXEL Glossary and Web Site

Please refer to www.zyxel.com for an online glossary of networking terms and additional
support documentation.

User Guide Feedback

Help us help you! E-mail all User Guide-related comments, questions or suggestions for
improvement to [e-mail] or send regular mail to The Technical Writing
Team, ZyXEL Communications Corp., 6 Innovation Road II, Science-Based Industrial Park,
Hsinchu, 300, Taiwan. Thank you!

Syntax Convention

• “Enter” means for you to type one or more characters. “Select” or “Choose” means for
you to use one of the predefined choices.

• Command and arrow keys are enclosed in square brackets.
carriage return key;

• Mouse action sequences are denoted using a comma. For example, “click the Apple icon,
Control Panels and then Modem” means first click the Apple icon, then point your
mouse pointer to Control Panels and then click Modem.

• For brevity’s sake, we will use “e.g.,” as a shorthand for “for instance”, and “i.e.,” for
“that is” or “in other words” throughout this manual.

• The VSG-1200 V2 Vantage Service Gateway may be referred to as “the VSG-1200 V2”
or, simply, as “the VSG” in this User’s Guide.

[ESC] means the Escape key and [SPACE BAR] means the Space Bar.

[ENTER] means the Enter, or

Preface 30