ZyXEL Communications Prestige100 User Manual

Prestige 100

User’s Manual

Version 3.0

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CCESSING INTERNET

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ZyXE L Li mi ted Warra nty

ZyXEL warrants to the original end user (purchaser) that this
product is free from any defects in materials or workmanship for a
period of up to two (2) years from the date of purchase. During the
warranty period, and upon proof of purchase, should the product
have indications of failure due to faulty workmanship and/or
materials, ZyXEL will, at its discretion, repair or replace the
defective products or components without charge for either parts
or labor, and to whatever extent it shall deem necessary to restore
the product or components to proper operating condition. Any
replacement will consist of a new or re-manufactured functionally
equivalent product of equal value, and will be solely at the
discretion of ZyXEL. This warranty shall not apply if the product is
modified, misused, tampered with, damaged by an act of God, or
subjected to abnormal working conditions.

Note: Repair or replacement, as provided under this warranty, is
the exclusive remedy of the purchaser. This warranty is in lieu of
all other warranties, express or implied, including any implied
warranty of merchantability or fitness for a particular use or
purpose. ZyXEL shall in no event be held liable for indirect or
consequential damages of any kind or character to the purchaser.

To obtain the services of this warranty, please contact ZyXEL’s
Service Center, refer to the separate Warranty Card for your
Return Material Authorization number (RMA). Products must be
returned Postage Prepaid. It is recommended that the unit be
insured when shipped. Any returned products without proof of
purchase or those with an out-dated warranty will be repaired or
replaced (at the discretion of ZyXEL) and the customer will be
billed for parts and labor. All repaired or replaced products will be
shipped by ZyXEL to the corresponding return address, Postage
Paid (USA and territories only). If the customer desires some other
return destination beyond the U.S. borders, the customer shall bear
the cost of the return shipment. This warranty gives you specific

ii

legal rights, and you may also have other rights which vary from
state to state.

Copyright © 1997 by ZyXEL

The contents of this book may not be reproduced (in any part or as
a whole) or transmitted in any form or by any means without the
written permission of the publisher.

Published by ZyXEL Communications Corporation. All rights
reserved.

Note: ZyXEL does not assume any liability arising out of the
application or use of any products, or software described herein.
Neither does it convey any license under its patent rights nor the
patents rights of others. ZyXEL further reserves the right to make
changes in any products described herein without notice. This
document is subject to change without notice.

Acknowledgments

Trademarks mentioned in this manual are used for informational
purposes only.

Trademarks are properties of their respective owners.

FCC Part 15 Information

This device complies with Part 15 of FCC rules. Operation is
subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including
interference that may cause undesired operations.

This equipment has been tested and found to comply with the limits
for a CLASS B digital device pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not

iii

installed and used in accordance with the instructions, may cause
harmful interference to radio communications.

If this equipment does cause harmful interference to
radio/television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the

receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment. Shielded RS-232 cables are required to be
used to ensure compliance with FCC Part 15, and it is the
responsibility of the user to provide and use shielded RS-232
cables.

Information for Canadian Users

The Industry Canada label identifies certified equipment. This
certification means that the equipment meets certain
telecommunications network protective, operation, and safety
requirements. The Industry Canada does not guarantee that the
equipment will operate to a user’s satisfaction.

Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be

iv

installed using an acceptable method of connection. In some cases,
the company’s inside wiring associated with a single line individual
service may be extended by means of a certified connector
assembly. The customer should be aware that the compliance with
the above conditions may not prevent degradation of service in
some situations.

Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.

For their own protection, users should ensure that the electrical
ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural
areas.

Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.

This digital apparatus does not exceed the class A limits for radio
noise emissions from digital apparatus set out in the radio
interference regulations of Industry Canada. The declarations of
CE marking:

The Prestige 100 has been approved for connection to the Public
Switched Telecommunication Network using interfaces compatible
with ITU-TSS recommendation I.420 (Basic Rate ISDN user
access). The Prestige 100 complies with the following directives:

v

1. The Council Directive 89/336/EEC of 3 May 1992 on the
approximation of the laws of the member states relation to
Electro Magnetic Compatibility. (EMC Directive)

2. Council Directive 91/263/EEC of 29 April 1991 on the
approximation of the laws of the Member States concerning
telecommunication terminal equipment. (The Telecom
Terminal Equipment Directive)

3. 93/68/EEC of 22 July 1993 amending the Directives
89/336/EEC, 91/263 /EEC and 92/31/EEC.(Marking Directive)

The Council Directive 92/31/EEC of 28 April 1992 amending

directive on the approximation of the laws of the member states
relating to Eletro Magnetic Compatibility.

Contacting Zy XEL

If you have questions about your ZyXEL product or desire
assistance, contact ZyXEL Communications Corporation in one of
the following ways:

• Phone: In North America call between 8:00 AM and 5:00 PM
PST at [phone]

Outside North America, you can dial [phone] EXT

252 between 8:00AM and 5:00PM Taiwan time (GMT +8:00).

• Fax: ZyXEL in North America: [phone] or Taiwan:
[phone]

• E-mail:

• Sales inquiries: [e-mail] in North America

[e-mail] outside North America.

• Technical support: [e-mail] in North America

[e-mail] outside North America.

vi

• Product information: Visit our site on the World Wide Web:
http://www.zyxel.com.

• FTP: Information, such as ZyXEL software and ROM updates
for North America can be found at this FTP address:
ftp.zyxel.com

For European and Asian versions and related files, use the

address: ftp.zyxel.co.at

• Postal Service: You can send written communications to the
following address:

ZyXEL Communications Corporation
6, Innovation Road II, Science-Based Industrial Park
Hsinchu, Taiwan 300, R.O.C.
or
ZyXEL Communications Inc.
4920 E. La Palma Avenue
Anaheim, CA92807, U.S.A.

vii

Contents

ZyXEL Limited Warranty ii
FCC Part 15 Information iii
Information for Canadian Users iv
Contacting ZyXEL vi

1

Introduction 1

Features 1

Ease of Installation 1
ISDN Basic Rate Interface (BRI) 1
Networking Protocol Support 2
Standard Phone Jack 2
Dial On Demand 2
Bandwidth On Demand 2
Network Management 3
DHCP Support (Dynamic Host Configuration Protocol) 3
Security 3
Call Control 3
Data Compression 3
Networking Compatibility 3

Applications For Your Prestige 4

Internet Access 4
Internet Single User Account (SUA) 4
Telecommuting Server 4

What This Manual Covers 4
What This Manual Doesn‘t Cover 5
Other Resources 5
Packing List 6
Additional Installation Requirements 6

viii

2

Before You Begin 9

Road Map and Flow 9

Completing the Worksheet 10

Ordering Your ISDN Line 10
Collecting General Setup Information 11
Collecting ISDN Phone Line Information 12
Collecting Ethernet Setup Information 14

3

Installation 21

A Warning On Connection Cables 21
Connecting Your Computer and Your Prestige 22

Connecting the RS-232 Cable to your Prestige 22
Connecting an ISDN Line to your Prestige 22
Connecting a Telephone/Fax to your Prestige 23
Connecting an Ethernet Cable to your Prestige 23
Connecting a Power Adapter to your Prestige 24

Prestige Front Panel 24
Powering On Your Prestige 25
Navigating Through the SMT 27
SMT Summary 28
General Setup 29
ISDN Setup 30

North American ISDN 30
DSS1 & 1TR6 ISDN 32
TCP/IP Ethernet Setup and DHCP 35

4

Configuring for Internet Access 39

IP Addresses and the Internet 40
Internet Access Configuration 41
Single User Account 44
Configuration for Single User Account 46
Configuring Backup ISP Accounts 46

5

Remote Node Configuration 49

Bandwidth on Demand 55
Editing PPP Options 56

6

Dial-In Configuration 59

ix

Telecommuting 59
Dial-In Server Application 60
Default Dial-In Setup 61
Dial-In Users Setup 65

More on CLID 67

7

TCP/IP Configuration 69

IP Subnet Mask 69
LAN-to-LAN Application 70

Remote Node Setup 71
Static Route Setup 73

8

Filter Configuration 77

About Filtering 77
Prestige’s Filter Structure 78
Configuring a Filter Set 79
Configuring a Filter Rule 82

TCP/IP Filter Rule 82
Generic Filter Rule 85

9

System Security 89

About System Security For the Prestige 89
Configuring the SMT Password 89

10

Telnet Configuration and Capabilities 91

About Telnet Configuration 91
Telnet Capabilities 92

Single Administrator 92
System Timeout 92

11

System Maintenance 93

System Status 93
Terminal Baud Rate 96
Log and Trace 97

View Error Log 98
Syslog And Accounting 98

x

Diagnostic 99
Backup Configuration 102
Restore Configuration 103
Software Update 103
Command Interpreter Mode 104
Call Control 104

Call Control Parameters 105
Blacklist 106
Budget Management 107

12

Troubleshooting 109

Problems Starting Up the Prestige 109

None of the LED's are on when you power up the Prestige 109
Connecting the RS-232 cable, cannot access the SMT 109

Problems With the ISDN Line 110

The ISDN initialization failed 110
The ISDN loopback test failed 110

Problems with the LAN Interface 111

Can’t PING any station on the LAN 111

Problems Connecting to a Remote Node or ISP 111
Problems Connecting to a Remote User 112

13

ISDN Switch Types 113

Provisioning For U.S. Switches 113

Provisioning For the AT&T 5ESS Switches 114
Provisioning For the Northern Telecom Switch 115

14

Index 116

xi

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

Features

Introduction

Congratulations on your purchase of a ZyXEL Prestige 100
Remote Access Router. In a modem-sized box, the Prestige offers
inexpensive yet complete telecommunications and internetworking
solutions for your home or branch office. The Prestige is ideal for
everything from surfing the Internet to receiving calls from Remote
Dial-in Users to making LAN-to-LAN connections to Remote
Nodes.

Distinguishing features of the Prestige 100 include Remote Dial-in
User support, an Internet Single User Account (Network Address
Translation), POTS line support (Plain Old Telephone Service; also
called A/B Adapter in Europe), extensive Network Management,
and the latest security features.

The Prestige 100 is packed with a number of features that give it
the flexibility to provide a complete networking solution for almost
any user.

Ease of Installation

The Prestige is a self-contained unit that is quick and easy to
install. Physically, it resembles an external modem except for the
fact that it is a router and uses an Ethernet cable to connect to the
host network.

ISDN Basic Rate Interface (BRI)

Using either a standard S/T Interface or a U Interface (The Prestige
100 uses the S/T interface and Prestige 100U uses the U interface)

Introduction 1

the Prestige supports a full range of switch types. The switch type
depends on the CO (Central Office) switch your ISDN line is
connected to. Please see Chapter 13 for more information on North
American, European, and Asian ISDN firmware and switch types
supported by the Prestige.

The two B-channels can be used independently for two
destinations. Or they can be bundled for one connection to support
bandwidth-on-demand.

Networking Protocol Support

The Prestige offers support for TCP/IP.

Standar d Phone Ja ck

The Prestige is equipped with two standard phone jacks to connect
to telephones, FAX machines, or modems. This allows the ISDN
line to be used for voice calls as well as data calls.

Dial On De mand

The Dial On Demand feature allows the Prestige to automatically
place a call to a Remote Node whenever there is traffic coming
from any workstation on the LAN to that remote site.

2 Introduction

Bandwidth On Dema nd

The Prestige supports bandwidth up to 128Kbps over a single ISDN
BRI line. It incorporates PPP/MP (Point-to-Point
Protocol/Multilink Protocol) to bundle two B channels over a BRI
line. In addition, the Prestige dynamically allocates bandwidth
between the two B channels, increasing or decreasing speeds as
needed to allow for greater efficiency in data transfer. It supports
BAP (Bandwidth Allocation Protocol) and BACP (Bandwidth
Allocation Control Protocol) to manage the number of links in
multilink bundle.

Network Managem ent

The Prestige supports menu-driven network management via an
RS-232 or Telnet connection. The Prestige is also equipped with a
Call Detail Record (CDR) to help analyze and manage your
telephone bill.

DHCP Support (Dynamic Host Configuration
Protocol)

DHCP (Dynamic Host Configuration Protocol) allows you to
dynamically and automatically assign IP address settings to hosts
on your network.

Security

The Prestige supports PAP (Password Authentication Protocol)
and CHAP (Challenge Handshake Authentication Protocol).

Call Control

The Prestige provides budget management for outgoing calls and
maintains a blacklist for unreachable phone numbers in order to
save you the expense of unnecessary charges.

Data Comp r ession

The Prestige incorporates Stac data compression and CCP
(Compression Control Protocol).

Networking Compatibility

The Prestige is compatible with remote access products from other
companies such as Ascend, Cisco, and 3Com. Furthermore, it
supports Microsoft Windows 95 and Windows NT remote access
capability.

Introduction 3

Applications For Your Prestige

Some applications for the Prestige include:

Internet Access

The Prestige supports the TCP/IP protocol, which is the language
used for the Internet. It is also compatible with access servers
manufactured by major vendors such as Cisco and Ascend.

Internet Single User Account (SUA)

For a small office environment, the Prestige offers a Single User
Internet Account from an ISP (Internet Service Provider). This
allows for unlimited users on the LAN (Local Area Network) to
access the Internet concurrently for the cost of a single user.

Single User Account address mapping can also be used for LAN to
LAN connection.

Telecommuting Server

The Prestige allows Remote Dial-in Users to dial-in and gain access
to your LAN. This feature enables users that have workstations
with remote access capabilities, e.g., Windows 95, to dial in using
an ISDN terminal adapter (TA) to access the network resources
without physically being in the office.

What This Manual Covers

This manual is divided into five parts.

1. Part One - Getting Started (Chapter 1-3) - is structured as a
step-by-step guide to help you connect, install, and setup your
Prestige to operate on your LAN.

2. Part Two - The Internet (Chapter 4) - describes how to
configure the Prestige to connect to the Internet.

4 Introduction

3. Part Three - Setting Up Advanced Applications (Chapter 5-

10) - describes how to use the Prestige for more advanced
applications such as TCP/IP.

4. Part Four - Advanced Management (Chapter 11-14) ­provides information on advanced management features for
network managers.

5. Part Five - System Maintenance (Chapter 15-16) - describes
maintenance features for checking system status and logging
errors.

Regardless of the application, it is important that you follow the
steps outlined in Part One (Chapters 1-3) to correctly connect your
Prestige to your LAN. You can then refer to other chapters of the
manual depending on which applications you wish to use.

What This Manual Doesn‘t Cover

This manual assumes that you know how to use your computer and
are familiar with your communications software. If you have
questions about using either one, refer to the manual for the
product.

Other Resources

For more information about the Prestige 100 check the following
sources:

• Prestige 128/100 Quick Start Guide.

• Prestige Support Disk.

• Release notes for firmware upgrades and other information can

be accessed through a ZyXEL FTP server site.

For ZyXEL contact information see page vi.

Introduction 5

Packing List

Before you proceed further, please check all items you received
with your ISDN router against this list to make sure nothing is
missing. The complete package should include:

• One Prestige 100.

• One power adapter.

• One RJ-45 phone cable.

• One RJ-11 phone cable.

• One 25 pin female - 9 pin male adapter.

• One LAN crossover cable (red tag).

• One LAN straight cable (white tag).

• One Prestige Support Disk.

• One Prestige 128/100 Quick Start Guide.

• This Prestige 100 User's Manual.

Additional Installation Requirements

In addition to the contents of your package, there are other
hardware and software requirements you need before you can
install and use your Prestige. These requirements include:

• An ISDN telephone line which has been installed by your
telephone company.

• An Ethernet connection to your computer.

6 Introduction

• A computer equipped with communications software
configured to the following parameters:

• VT100 terminal emulation.

• 9600 Baud rate.

• No parity, 8 Data bits, 1 Stop bit.

After the Prestige has been successfully connected to your
network, you can make future changes to the configuration by
using a Telnet application.

Please make sure that you have all of these components before you
attempt to install your Prestige.

Introduction 7

8 Introduction



Before You Beg in

To ensure successful installation of your Prestige, we strongly
recommend that you carefully follow the steps outlined in Chapters
2 and 3. These chapters are designed as a guide for you to collect
the necessary information about your ISDN phone line, and the
LAN which you will be connected to. Once this information has
been collected, it will be used to configure your Prestige.

After you have successfully configured your Prestige, please see
the appropriate chapters to setup your application. For Internet
Access, please see Chapter 4.

Road Map and Flow

Below is a schematic flowchart. It is intended to guide you through
a successful installation of your Prestige.

Before You Begin 9

Figure 2-1 Installation Guide

Completing the Worksheet

Before you continue locate the worksheet at the end of this
chapter. This information worksheet has been provided to help you
get through setup and installation of your Prestige as easily as
possible.

Ordering Your ISDN Li ne

If you do not have the ISDN line installed already, we suggest that
you order it from your telephone company as soon as possible to
avoid the long waits common when ordering a new line. Use the

10 Before You Begin

information in this section to place the order (see Chapter 13 for
information on provisioning your ISDN line). If you have already
installed your ISDN line, you can check the following section to
make sure that you can use all the features of your Prestige.

1. Contact your local telephone company’s ISDN Ordering
Center.

2. Find out what type of ISDN service is available. Please refer to
Chapter 13 to find out the provisioning information for the
appropriate switch type and ISDN service. For the U.S., the
Prestige (both U and S/T Interface) have been approved by
Bellcore and have IOC (ISDN Ordering Code) “S” Capability,
EZ-ISDN 1.

3. Provide your telephone company with the proper provisioning
information.

4. When the telephone company installs your ISDN line, please be
sure to obtain the following information:

• ISDN switch type.

• ISDN telephone number(s).

• ISDN Service Profile Identifiers (SPID) number(s) (only for

North America).

Collecting General Setup Information

The Prestige requires certain system information. You can obtain
all the pertinent information from your network administrator.
Record this information into the worksheet as it becomes available.
This worksheet will later be referred to as you configure your
Prestige.

• System Name - This is the name given to the Prestige for
identification purposes. This name should be no more than 8
alphanumeric characters. Spaces are not allowed, but “-” and
“_” are accepted.

Before You Begin 11

• Route IP Field - For Internet access, you will need to enable
the Route IP Field. Please see Chapter 4 for more details on
configuring your Prestige for Internet access.

You have now collected all of the general setup information you
need. Please make sure that you have entered all the values onto
the worksheet before proceeding to the next section.

Collecting IS DN Phone Line Information

After you have successfully installed the ISDN phone line or if you
already have one installed, you need to use the ISDN line
information to complete the worksheet and configure your
Prestige. Your telephone company can give you the following
information to configure the Prestige:

Switch Type Geography No of Phone #'s No of SPIDs

AT&T 5ESS NI-1 North America 2 2
AT&T 5ESS Point to

Point
AT&T 5ESS Multipoint North America 2 2
Northern Telecom NI-1 North America 2 2
Northern Telecom

Custom
DSS1 Europe, Asia 2 N/A

1TR6 Germany 2 N/A

North America 1 0

North America 2 2

• Switch Type - This is the type of switch used by your

12 Before You Begin

telephone company. Check with your telephone company and
choose the appropriate option on the worksheet. For North
America, select your ISDN switch type. For DSS1 and 1TR6,
verify this field to make sure that you have the proper firmware
loaded.

• B Channel Usage - Determine which connection is appropriate
for your B channel and check the corresponding option on the
worksheet.

If your Prestige is the only device using the ISDN line, then

configure B Channel Usage to ‘Switch/Switch’ so that your
device will use both B channels to communicate. If your
Prestige is sharing the ISDN line with other devices, then
configure B Channel to “Switch/Unused”.

• Telephone Number(s) - Record on the worksheet the
telephone number(s) given to you by your ISDN provider.
Some switch types only have one telephone number. These
phone numbers should be in a standard digit format (for
example, 5551212). Please note that these fields will only
accept digits, so ‘-’ and spaces will not be accepted.

• Analog Call - Check the appropriate ‘Analog Call’ option on
the worksheet for each telephone number. This information is
later used to configure the Prestige in routing an incoming
analog call. Set to ‘Phone1’ or ‘Phone2’ if you wish to route
the incoming analog call for this telephone number to PHONE
port number 1 or 2.

• SPID Number(s) - (For North America only) The SPID
(Service Profile Identifier) is a number used by a central office
switch for identification purposes. With the switch information,
please see the previous table for the number of SPIDs you must
enter.

You have now collected all of the necessary information about
your ISDN phone line. Make sure that these values are entered into
your worksheet before you continue to the next section. For DSS1
and 1TR6 ISDN, please refer to Chapter 3.

Before You Begin 13

Collecting Ether net Setup Informa ti on

• Ethernet Interface - The first step is to determine the type of
Ethernet interface you will be using on the Prestige. There are
two options: AUI or UTP. Record the interface type onto the
worksheet. If you have a 10Base2 (BNC), you should choose
AUI.

• IP Address - An IP Address is required for TCP/IP protocol.
The IP Address is the unique 32-bit number assigned to your
Prestige. This address is written in dotted decimal notation
(four 8-bit numbers, between 0 and 255, separated by periods),
e.g., 192.68.203.5.

Record the IP Address into the worksheet as assigned by your

network administrator. Please note that every machine on an
internet must have a unique IP address - do not assign an
arbitrary address to any machine.

• IP Sub-net Mask - This field is required for TCP/IP protocol.
An IP address consists of two parts, the network ID and the
host ID. The IP Subnet Mask is used to specify the network ID
portion of the address, expressed in dotted decimal notation.
The Prestige will automatically calculate this mask based on the
IP address that you assign. Unless you have special need for
subnetting, use the default mask as calculated by the Prestige.

14 Before You Begin

The table below lists some examples of IP subnet masks and
the number of hosts that are allowed. Consult your network
administrator if you are unsure of this value.

IP Subnet Mask Number of Host ID’s Number of Bits

255.255.255.0 254 24

255.255.255.128 126 25

255.255.255.192 62 26

IP Subnet Mask Number of Host ID’s Number of Bits

255.255.255.224 30 27

255.255.255.255 1 32

Before You Begin 15

Prestige Setup and Installation Worksh eet

General Setup Information

• System Name (for identification purposes) :

_______________________________________

• • Protocol Routing:

___TCP/IP

ISDN Setup Information

• • Switch Type (check one):

___AT&T 5ESS NI-1
___AT&T Point to Point
___AT&T 5ESS Multipoint
___Northern Telecom NI-1
___Northern Telecom Custom
___DSS1
___1TR6

• • B-Channel Usage (check one):

___Switch/Switch
___Switch/Unused

North America ISDN

16 Before You Begin

• 1st Telephone Number:

_______________________________________

• • Analog Call (check one):

___Phone1
___Phone2
___DOVBS

• 1st SPID Number:

_______________________________________

• 2nd Telephone Number:

_______________________________________

• • Analog Call (check one):

___Phone1
___Phone2
___DOVBS

• 2nd SPID Number:

_______________________________________

DSS1 ISDN

• ISDN Data Number & Subaddress:

_______________________________________

• A/B Adapter 1 Number & Subaddress:

_______________________________________

• A/B Adapter 2 Number & Subaddress:

_______________________________________

Before You Begin 17

• Outside Line Prefix Number:

_______________________________________

• PABX Number (S/T Bus Number):

_______________________________________

• • Incoming Number Matching:

___MSN
___CDSA
___Don’t Care

• • Analog Call Routing:

___A/B #1
___A/B #2
___Ignore

• • Global Analog Call:

___Accept
___Ignore

1TR6 I SDN:

• ISDN Data Number:

• A/B Adapter 1 Number:

• A/B Adapter 2 Number:

18 Before You Begin

_______________________________________

_______________________________________

_______________________________________