This manual is intended for users of the ALC1248G ADSL2/2+ Line Card. It describes
detailed information about the cards’ features and hardware.
Related Documentation
• IES-5000 and IES-6000 User’s Guides
Refer to the IES-5000 or the IES-6000 User’s Guide for directions on installation,
connections, maintenance, hardware trouble shooting and safety warnings.
• MSC1000G and MSC1024G Management Switch Card User’s Guides
These user’s guides cover the configuration of your IES-5000 or IES-6000. Refer to these
user’s guides for information on your ALC’s default settings.
• ZyXEL Web Site
Please refer to www.zyxel.com
certifications.
for additional support documentation and product
User Guide Feedback
Help us help you. Send all User Guide-related comments, questions or suggestions for
improvement to the following address, or use e-mail instead. Thank you!
The Technical Writing Team,
ZyXEL Communications Corp.,
6 Innovation Road II,
Science-Based Industrial Park,
Hsinchu, 300, Taiwan.
E-mail: techwriters@zyxel.com.tw
ALC1248G User’s Guide
3
Document Conventions
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
1Warnings tell you about things that could harm you or your device.
"Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The ALC1248G may be referred to as the “ALC”, the “device” or the “system” in this
User’s Guide.
• The “ALC1248G”, the “ALC” and the “line card” refer to the ALC1248G-51 for ADSL
over POTS (Annex A). They also refer to the ALC1248G-53 for ADSL over ISDN
(Annex B). Differentiation is made where needed.
• “IES” refers to the IES-5000 or IES-6000 system, including the main chassis and all
associated cards.
• “MSC” refers to the MSC1000G or MSC1024G management switch card.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example, [ENTER]
means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the [ENTER] key.
“Select” or “choose” means for you to use one of the predefined choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example,
Maintenance > Log > Log Setting means you first click Maintenance in the navigation
panel, then the Log sub menu and finally the Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value. For
example, “k” for kilo may denote “1000” or “1024”, “M” for mega may denote “1000000”
or “1048576” and so on.
4
ALC1248G User’s Guide
Safety Warnings
Safety Warnings
1For your safety, be sure to read and follow all warning notices and instructions.
• Do NOT use this product near water, for example, in a wet basement or near a swimming
pool.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a remote risk
of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• Do NOT open the device or unit. Opening or removing covers can expose you to
dangerous high voltage points or other risks. ONLY qualified service personnel should
service or disassemble this device. Please contact your vendor for further information.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Do not use the device outside, and make sure all the connections are indoors. There is a
remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your
device.
• Warning! To avoid risk of electric shock, remove only one card at a time and do not place
fingers or objects inside the chassis. Cover empty slots with slot covers.
This product is recyclable. Dispose of it properly.
ALC1248G User’s Guide
5
Safety Warnings
6
ALC1248G User’s Guide
Table of Contents
Table of Contents
About This User's Guide ..........................................................................................................3
This chapter introduces the ADSL2/2+ line card's general features, factory default settings and
hardware.
1.1 ALC1248G Overview
The ALC1248G ADSL2/2+ Line Card is perfect for ISPs or large building applications
seeking to provide high bandwidth broadband services to subscribers while minimizing costs.
One ALC provides ADSL service for 48 subscribers over existing telephone wiring, thus
avoiding the cost and hassle of installing new wiring.
The line from the user carries both the ADSL and the voice signals. For each line, the splitter
card separates the high frequency ADSL signal from the voice band signal and feeds the
ADSL signal to the line card, while the voice band signal is diverted to the central office
switch or PBX (Private Branch Exchange).
Use the Telco-50 connector pin assignments in Section 2.3 on page 24 along with the
directions and safety warnings in the IES User's Guide to install the line card and make the
necessary connections.
See the MSC User’s Guide for detailed information on configuring the line card.
1.2 ADSL Standards Overview
These are the ADSL standards and rates that the ADSL line card supports at the time of
writing. The actual transfer rates will vary depending on what the subscriber’s device
supports, the line conditions and the connection distance.
Table 1 ADSL Standards Maximum Transfer Rates
STANDARDMAXIMUM DOWNSTREAMMAXIMUM UPSTREAM
G.dmt 8160 Kbps1024 Kbps
ANSI T1.413 issue 28160 Kbps1024 Kbps
G.lite1536 Kbps512 Kbps
ADSL212000 Kbps1200 Kbps
ADSL2 Annex M12000 Kbps2400 Kbps
ADSL2+25000 Kbps1200 Kbps
ADSL2+ Annex M25000 Kbps2400 Kbps
ALC1248G User’s Guide
13
Chapter 1 Introducing the ALC1248G
1.3 Features
Here is a partial list of the ALC’s features.
ADSL Compliance
• Multi-Mode ADSL Standard
-DMT T1.413, issue 2
-G.DMT (ITU G.992.1) Annex A
-G.DMT (ITU G.992.1) Annex B
-G.LITE (ITU G.992.2)
• ADSL2
-G.992.3 Annex A
-G.992.3 Annex B
-G.992.3 Annex L
-G.992.3 Annex M
• ADSL2+
-G.992.5 Annex A
-G.992.5 Annex B
-G.992.5 Annex M
IEEE 802.1p Priority
The system uses IEEE 802.1p priority to assign priority levels to individual PVCs. The system
can also handle multiple IEEE 802.1p priority queues on a single PVC.
System Monitoring
• System status (link status, rates, statistics counters)
• Temperatures, voltage reports and alarms.
System Error Logging
The ALC's system error log will record error logs locally. These logs may be viewed again
after a warm restart.
Configurable Alarms
The system allows you to customize the priority levels of individual alarms and the alarm
severity threshold for recording alarms on an individual port(s).
Alarm LED
An ALM (alarm) LED lights when the ALC is overheated, the voltage readings are outside the
tolerance levels, a fan fails, or another alarm with a severity level of MAJOR or CRITICAL
occurs.
14
IEEE 802.1Q Tagged VLAN
Your ALC uses the IEEE 802.1Q Tagged VLAN (Virtual Local Area Network), which allows
it to deliver tagged/untagged frames to and from its ports. The IES supports up to 4094
individual VLANs.
ALC1248G User’s Guide
Chapter 1 Introducing the ALC1248G
Multicast VLAN
Multicast VLAN is designed for applications (such as Media-on-Demand (MoD)) using
multicast traffic across an Ethernet ring-based service provider network. Multicast VLAN
allows one single multicast VLAN to be shared among different subscriber VLANs on the
network. This improves bandwidth utilization by reducing multicast traffic in the subscriber
VLANs and simplifies multicast group management.
IEEE 802.1x Port-based Authentication
The ALC supports the IEEE 802.1x standard for centralized user authentication and
accounting management through an optional network authentication (RADIUS) server.
Port Isolation
The ALC's port isolation feature allows each port to communicate with the uplink port but not
communicate with each other. This option is the most limiting but also the most secure.
Isolation (per-VLAN)
Use isolation to block the DSL subscribers in a specific VLAN from sending traffic directly to
each other.
Packet Filter
The ALC supports packet filtering based on protocol. You can configure the ALC to accept all
packets, accept PPPoE packets only or block any combination of the following protocols: IP,
ARP, DHCP, EAPOL, PPPoE, NetBios or IGMP.
MAC (Media Access Control) Filters
Use the MAC filter to filter incoming frames based on MAC (Media Access Control)
address(es) or the OUI (Organizational Unit Identifier) that you specify. You may enable/
disable the MAC filter on specific ports. You may specify up to ten MAC addresses per port.
MAC (Media Access Control) Count Limit
You can limit the number of MAC addresses that may be dynamically learned on a port. You
may enable/disable the MAC count limit on individual ports.
IGMP Snooping
The ALC supports IGMP snooping enabling group multicast traffic to be only forwarded to
ports that are members of that group; thus allowing you to significantly reduce multicast
traffic passing through your ALC.
IGMP Filter
The IGMP filter defines multicast groups a port can join. You can create IGMP filter profiles
which allow access to a multicast group, then assign the IGMP filter to a specific DSL port.
Multicast Group Limit
You can limit the number of IGMP multicast groups a subscriber on a port can join. You may
enable/disable the multicast group limit on individual ports.
ALC1248G User’s Guide
15
Chapter 1 Introducing the ALC1248G
Discarding of IGMP Query Messages
The ALC discards IGMP query messages received from subscriber ports. This prevents
subscribers from hosting IGMP multicast servers.
IGMP Statistics
The ALC records the number of active users in an IGMP multicast channel (multicast group).
The ALC also records IGMP message statistics on a per port basis to ease management and
troubleshooting.
IGMP Message Rate Limiting
The ALC can limit how many IGMP message packets a subscriber can send per second. This
prevents subscribers from flooding the multicast server.
DLS Bonding (G.bond)
Bond two DSL ports for higher throughput. Packets can still pass through a single line if one
of the links goes down.
Static Multicast
Use static multicast to allow incoming frames based on multicast MAC address(es) that you
specify. This feature can be used in conjunction with IGMP snooping to allow multicast MAC
address(es) that are not learned by IGMP snooping. You can use static multicast to pass
routing protocols, such as RIP and OSPF.
Multicast Bandwidth Control
The ALC supports static bandwidth control for multicast traffic. Bandwidth limits can be
assigned to multicast channels. During IGMP snooping, the system checks the total bandwidth
usage to see if it exceeds the specified limit. If the specified limits are reached, the system
restricts the joining of multicast groups.
DHCP Relay
DHCP (Dynamic Host Configuration Protocol RFC 2131 and RFC 2132) allows individual
computers to obtain TCP/IP configuration at start-up from a server. You can configure the
system as a DHCP relay agent to have another DHCP server provide TCP/IP configuration for
the clients. In addition, you can set the system to forward client DHCP requests to specific
DHCP servers based on the VLAN ID. You can also specify up to two DHCP servers for each
VLAN to provide failover protection.
DHCP Relay Option82
The system supports DHCP relay agent82 (RFC 3046) that adds additional information to
client DHCP requests that the MSC relays to a DHCP server. It also supports adding the suboption 2 (Remote ID) with additional information.
16
DHCP Snooping
DHCP snooping allows the system to identify packets with DHCP server assigned IP
address(es) and block access of devices using unknown IP addresses on a subscriber port. You
can also manually add static IP addresses to the DHCP snooping table.
ALC1248G User’s Guide
Chapter 1 Introducing the ALC1248G
System Error Logging
The system error log will record error logs locally to the management switch card memory.
Remote Firmware Upgrade
You can use FTP or SFTP to perform configuration backup/restore and firmware upgrade
from a remote location.
Anti-IP Address Spoofing
With DHCP snooping, the ALC records which IP addresses are assigned on each port. The
ALC drops packets from a device using a different IP address.
Anti-MAC Address Spoofing
The ALC checks to make sure the MAC addresses of the devices connected to the DSL ports
are not the same as MAC addresses of devices connected to the Ethernet network. This
protects the network from disruptions of service caused by subscriber devices spoofing the
MAC address of ISP servers.
Multiple PVC and ATM QoS
The ALC allows you to use different channels (also called Permanent Virtual Circuits or
PVCs) for different services or subscribers. Define channels on each DSL port for different
services or levels of service and assign each channel a priority. ATM Quality of Service (QoS)
allows you to regulate the average rate and fluctuations of data transmission. This helps
eliminate congestion to allow the transmission of real time data (such as audio and video).
Priority-based PVCs
The system provides Priority-based PVCs (PPVCs) to give different priorities to PVCs that are
members of the same VLAN. Use up to eight priority queues for the member PVCs. The
system maps frames with certain IEEE 802.1p priorities to a PVC with a particular priority
queue.
PPPoA-to-PPPoE (PAE) PVC
This feature allows the system to translate PPPoA packets to PPPoE packets (and vice versa)
to allow communication between CPE clients and an access concentrator (such as a BRAS)
through the switch.
PPPoE Intermediate Agent Information
Similar to DHCP relay option82, you can set the system to insert line information into client
PPPoE Discover Initialization (PODI) packets. This allows a PPPoE termination server to
identify and authenticate a PPPoE client.
Transparent LAN Service (TLS)
Use TLS (also known as VLAN stacking) to add an outer VLAN tag to the inner IEEE 802.1Q
tagged frames that enter the network. By tagging the tagged frames (“double-tagged” frames),
the service provider can manage up to 4,094 VLAN groups with each group containing up to
4,094 customer VLANs. This allows a service provider to provide different services based on
specific VLANs, for many different customers.
ALC1248G User’s Guide
17
Chapter 1 Introducing the ALC1248G
IP-aware Bridging
The line cards can forward frames based on the destination IP address, instead of the
destination MAC address, and replace the source MAC address with its own MAC address.
This provides better scalability and security for large-scale access networks, especially with
Ethernet.
Classifier and Policy
You can create a policy to define actions to be performed on a PVC traffic flow grouped by a
classifier according to specific criteria such as the IP address, port number or protocol type,
and so on.
Single End Loop Test (SELT)
This feature checks the distance to an ADSL subscriber’s location.
Double End Loop Test (DELT)
This feature (also called a Loop Diagnostic Mode test or LDM test) provides details about the
condition of an ADSL subscriber’s line.
1.4 Front Panel
The figure below shows the front panel of the ALC.
Figure 1 Front Panel
1.5 Ports and LEDs
These are the details of the ALC1248G ports and LEDs.
1.5.1 Ports
The following table describes the port labels on the front panel.
Table 2 Front Panel Ports
LABELDESCRIPTION
CONSOLEFor troubleshooting purposes, this mini RJ-11port connects to a computer
1-24, 25-48These Telco-50 connectors are for connecting the ALC to the splitter cards.
when the line card is not manageable from the MSC.
18
ALC1248G User’s Guide
1.5.2 LEDs
The following table describes the LED indicators on the front panel of the ALC.
Table 3 LED Descriptions
LEDCOLORSTATUSDESCRIPTION
PWRGreenOnThe line card is turned on.
SYSGreenBlinkingThe line card is rebooting and performing self-diagnostic
ALMRedOnThere is a hardware failure or an alarm.
1.6 Default Settings
Refer to your MSC user’s guide for information on default settings.
Chapter 1 Introducing the ALC1248G
OffThe line card is off.
tests.
OnThe line card is on and functioning properly.
OffThe power is off or the line card is malfunctioning.
OffThe line card is functioning normally.
ALC1248G User’s Guide
19
Chapter 1 Introducing the ALC1248G
20
ALC1248G User’s Guide
CHAPTER 2
Product Specifications
This chapter gives details about the line card hardware and features.
2.1 Product Specifications
Table 4 Device Specifications
Dimensions390.6 mm (W) x 231.0 mm (D) x 24.0 mm (H)
Weight0.5 kg
Interface•Two Telco-50 connectors: 48 ADSL Ports
•One mini RJ11 console port for local management
MAC Address TableUp to 16K entries
Max. Number of IGMP
Filter Profiles
Operation Temperature-40º C ~ 65º C
Storage Temperature-40º C ~ 70º C
Operation Humidity10% ~ 90% RH (non-condensing)
Storage Humidity10% ~ 95% RH (non-condensing)
ADSL ComplianceMulti-Mode ADSL Standard
128
•DMT T1.413, issue 2
•G.DMT (ITU G.992.1) Annex A
•G.DMT (ITU G.992.1) Annex B
•G.LITE (ITU G.992.2)
ADSL2
•G.992.3 Annex A
•G.992.3 Annex B
•G.992.3 Annex L
•G.992.3 Annex M
ADSL2+
•G.992.5 Annex A
•G.992.5 Annex B
•G.992.5 Annex M
ALC1248G User’s Guide
21
Chapter 2 Product Specifications
Table 4 Device Specifications
CertificationsCE Conformity
Other Features•DLS Bonding (G.bond)
FCC
ITU-T K.20
Safety
IEC 60950-1
EN 60950-1
CSA 60950-1
UL 60950-1
EMC
EN 300386
EN 55022
EN 61000-3-2
EN 61000-3-3
EN 55024
Daytime protocol
Time protocol
Network Time Protocol (NTP)
Internet Group Multicast Protocol (IGMP)
IGMP v2
IGMP v3
Simple Network Management Protocol (SNMP)
ALC1248G User’s Guide
Table 5 Supported Standards (continued)
STANDARDDESCRIPTION
RFC 1483Multiprotocol Encapsulation over ATM Adaptation Layer 5
RFC 2131
RFC 2132
RFC 3046
RFC 2138
RFC 2139
RFC 2486Extensible Authentication Protocol (EAP)
RFC 2684LLC and VC MUX Bridging
IEEE 802.1dTransparent Bridging
IEEE 802.1pLayer 2 Traffic Prioritization
IEEE 802.1QVirtual Local Area Network (VLAN)
IEEE 802.1xNetwork Authentication
Dynamic Host Configuration Protocol (DHCP)
Remote Authentication Dial In User Service (RADIUS)
2.2 Firmware Naming Conventions
Chapter 2 Product Specifications
A firmware version includes the model code and release number as shown in the following
example.
Firmware Version: V3.90(ABD.0), V3.90(ABE.0)
"ABD" or "ABE" is the model code.
• "ABD" denotes the ALC1248G-51 for ADSL over POTS (Annex A).
• "ABE" denotes the ALC1248G-53 for ADSL over ISDN (Annex B).
"0" is this firmware's release number. This varies as new firmware is released. Your
firmware's release number may not match what is displayed in this User's Guide.
ALC1248G User’s Guide
23
Chapter 2 Product Specifications
2.3 Telco-50 Connector Pin Assignments
The following figures and table describe the pin assignments for the ALC’s Telco-50
connectors. The splitter card’s Telco-50 connector and the USER and CO hardware Telco-50
connectors on the rear panel of the splitter chassis also use the same pin assignments.
Pin 9Ring Port 17Pin 34 Tip Port 17 Pin 9Ring Port 41 Pin 34 Tip Port 41
Pin 10Ring Port 16Pin 35 Tip Port 16 Pin 10Ring Port 40 Pin 35 Tip Port 40
Pin 11Ring Port 15Pin 36 Tip Port 15 Pin 11Ring Port 39 Pin 36 Tip Port 39
Pin 12Ring Port 14Pin 37 Tip Port 14 Pin 12Ring Port 38 Pin 37 Tip Port 38
Pin 13Ring Port 13Pin 38 Tip Port 13 Pin 13Ring Port 37 Pin 38 Tip Port 37
Pin 14Ring Port 12Pin 39 Tip Port 12 Pin 14Ring Port 36 Pin 39 Tip Port 36
Pin 15Ring Port 11Pin 40 Tip Port 11Pin 15Ring Port 35 Pin 40 Tip Port 35
Pin 16Ring Port 10Pin 41 Tip Port 10 Pin 16Ring Port 34 Pin 41 Tip Port 34
Pin 17Ring Port 9Pin 42 Tip Port 9Pin 17Ring Port 33 Pin 42 Tip Port 33
Pin 18Ring Port 8Pin 43 Tip Port 8Pin 18Ring Port 32 Pin 43 Tip Port 32
Pin 19Ring Port 7Pin 44 Tip Port 7Pin 19Ring Port 31 Pin 44 Tip Port 31
Pin 20Ring Port 6Pin 45 Tip Port 6Pin 20Ring Port 30 Pin 45 Tip Port 30
Pin 21Ring Port 5Pin 46 Tip Port 5Pin 21Ring Port 29 Pin 46 Tip Port 29
Pin 22Ring Port 4Pin 47 Tip Port 4Pin 22Ring Port 28 Pin 47 Tip Port 28
Pin 23Ring Port 3Pin 48 Tip Port 3Pin 23Ring Port 27 Pin 48 Tip Port 27
Pin 24Ring Port 2Pin 49 Tip Port 2Pin 24Ring Port 26 Pin 49 Tip Port 26
Pin 25Ring Port 1Pin 50 Tip Port 1Pin 25Ring Port 25 Pin 50 Tip Port 25
PORTS 25-48
(SECOND TELCO-50 CONNECTOR)
The following graphics show pin assignments for the Telco-50 connectors on the cables that
connect the ALC to a splitter card in the splitter chassis. The pin assignments for ports 25-48
follow the same pattern as the pin assignments for ports 1-24.
AWG (American Wire Gauge)is a measurement system for wire that specifies its thickness.
As the thickness of the wire increases, the AWG number decreases.
Table 7 Wire Gauge Specifications
WIRE TYPEREQUIRED AWG NO. (DIAMETER)
Telephone Wire26 or larger
2.5 Console Cable Pin Assignments
The following diagram and chart show the pin assignments of the console cable.
ALC1248G User’s Guide
27
Chapter 2 Product Specifications
Figure 8 Console Cable Mini RJ-11 Male Connector
Table 8 Console Cable Connector Pin Assignments
MINI RJ-11 MALE
Pin 2: TXD
Pin 3: RXD
Pin 4: GND
28
ALC1248G User’s Guide
CHAPTER 3
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
• Power and LEDs
• DSL Data Transmission
• Local Server
• Data Rate
• Management and Configuration
3.1 Power and LEDs
VThe SYS or PWR LED does not turn on.
Table 9 SYS LED Troubleshooting
STEPSCORRECTIVE ACTION
1Make sure the power wires are properly connected to the power supply and the power
supply is operating normally. Make sure you are using the correct power source (refer to
the IES User’s Guide).
2Make sure the power wires are connected properly.
3Make sure the line card is properly installed.
4The LED itself or the unit may be faulty; contact your vendor.
VThe ALM LED is on.
ALC1248G User’s Guide
29
Chapter 3 Troubleshooting
The ALM (alarm) LED lights when the line card is overheated or the voltage readings are
outside the tolerance levels.
Table 10 ALM LED Troubleshooting
STEPSCORRECTIVE ACTION
1Use the
the unit is overheated, and step 3 if the voltages are out of the allowed ranges.
2Ensure that the IES is installed in a well-ventilated area and that normal operation of the
fans is not inhibited. Keep the bottom, top and all sides clear of obstructions and away from
the exhaust of other equipment.
3If the voltage levels are outside the allowed range, take a screen shot of the
monitor status
sys monitor status command to verify the cause of the alarm. See step 2 if
command display and contact your vendor.
3.2 DSL Data Transmission
VThe DSL link is up, but data cannot be transmitted.
sys
Tabl e 11 DSL Data Transmission Troubleshooting
STEPSCORRECTIVE ACTION
1Check the line card’s port isolation settings.
Check to see that the VPI/VCI and multiplexing mode (LLC/VC) settings in the subscriber’s
DSL modem or router match those of the DSL port.
If the subscriber is having problems with video or other high-bandwidth services, make
sure the line card’s DSL port’s data rates are set high enough.
2Check the VLAN configuration.
3Ping the MSC from the computer behind the DSL modem or router.
If you cannot ping, connect a DSL modem to a DSL port (that is known to work).
If the DSL modem or router works with a different DSL port, there may be a problem with
the original port. Contact the distributor.
If using a different port does not work, try a different DSL modem or router with the original
port.
3.3 Local Server
VThe computer behind a DSL modem or router cannot access a local server
connected to the line card.
30
ALC1248G User’s Guide
Table 12 Local Server Troubleshooting
STEPSCORRECTIVE ACTION
1Refer to Section 3.2 on page 30 to make sure that the subscriber is able to transmit to the
line card.
2Make sure the computer behind the DSL device has the correct gateway IP address
configured.
3Check the VLAN configuration (refer to the MSC User’s Guide).
4Check the cable and connections between the line card and the local server.
5Try to access another local server.
If data can be transmitted to a different local server, the local server that could not be
accessed may have a problem.
3.4 Data Rate
VThe SYNC-rate is not the same as the configured rate.
Chapter 3 Troubleshooting
Table 13 SYNC-rate Troubleshooting
STEPSCORRECTIVE ACTION
1Connect the DSL modem or router directly to the DSL port using a different telephone wire.
2If the rates match, the quality of the telephone wiring that connects the subscriber to the
DSL port may be limiting the speed to a certain rate.
If they do not match when a good wire is used, contact the distributor.
3.5 Management and Configuration
VThe line card is not manageable.
The line card always uses the default configuration. Any changes you made to the line card are
stored on the MSC. By default, the MSC is allowed to manage every line card. Use the
show
command on the MSC to see a line card’s connection status. If you still cannot manage
the line card from the MSC, the line card’s configuration file may be damaged or the firmware
may be old, you may need to restore the default configuration file or upload new firmware
using the line card’s console port.
lcman
ALC1248G User’s Guide
31
Chapter 3 Troubleshooting
"The MSC resets the line card after a period of inactivity on the line card. This
may damage the line card if you are uploading the default configuration file or
new firmware to the line card. Use the
the MSC to prevent the MSC from managing the line card.
After you upload the file successfully, use the
on the MSC to allow the MSC to manage the line card again. Refer to the MSC
User’s Guide for details about commands.
3.5.1 Uploading the Default Configuration File via Boot Commands
Obtain the default configuration file, unzip it and save it in a folder. Use a console cable to
connect a computer with terminal emulation software to the line card’s console port. Pull out
the line card and push it back in, you will see the initial screen. When you see the message
Press any key to enter Debug Mode within 3 seconds press any key to enter
debug mode.
To upload the configuration file, do the following:
lcman disable <slot> command on
lcman enable <slot> command
1 Type atlc after the Enter Debug Mode message.
2 Wait for the Starting XMODEM upload message before activating XMODEM
upload on your terminal.
3 This is an example Xmodem configuration upload using HyperTerminal. Click
Trans fer, then Send File to display the following screen.
Figure 9 Example Xmodem Upload
Type the configuration file's
location, or click Browse to
search for it.
Choose the 1K Xmodem
protocol.
Then click Send.
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ALC1248G User’s Guide
Chapter 3 Troubleshooting
4 After a successful configuration file upload, type atgo to restart the line card.
Usually you should use FTP with the MSC to upload the line card’s firmware. If you cannot
manage the line card from the MSC, use the following procedure to upload firmware to the
line card.
1 Obtain the firmware file, unzip it and save it in a folder on your computer.
2 Connect your computer to the console port and use terminal emulation software
configured to the following parameters:
•VT100 terminal emulation•9600 bps
•No parity, 8 data bits, 1 stop bit•No flow control
3 Pull out the line card and push it back in to restart it and begin a session.
4 When you see the
message, press a key to enter debug mode.
5 Type
atba5 after the Enter Debug Mode message (this changes the console port
speed to 115200 bps).
6 Change the configuration of your terminal emulation software to use 115200 bps and
reconnect to the line card.
7 Type
atur after the Enter Debug Mode message.
8 Wait for the
on your terminal.
9 This is an example Xmodem configuration upload using HyperTerminal. Click
Trans fer, then Send File to display the following screen.
Press any key to enter Debug Mode within 3 seconds
Starting XMODEM upload message before activating XMODEM upload
ALC1248G User’s Guide
33
Chapter 3 Troubleshooting
Figure 10 Example Xmodem Upload
10 After a successful firmware upload, the line card restarts. The console port speed
automatically changes back to 9600 bps when the line card restarts.
The contents of this publication may not be reproduced in any part or as a whole, transcribed,
stored in a retrieval system, translated into any language, or transmitted in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or
software described herein. Neither does it convey any license under its patent rights nor the
patent rights of others. ZyXEL further reserves the right to make changes in any products
described herein without notice. This publication is subject to change without notice.
Trademarks
ZyNOS (ZyXEL Network Operating System) is a registered trademark of ZyXEL
Communications, Inc. Other trademarks mentioned in this publication are used for
identification purposes only and may be properties of their respective owners.
Certifications
Federal Communications Commission (FCC) Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two
conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operations.
ALC1248G User’s Guide
35
Appendix A Legal Information
FCC Warning
This device has been tested and found to comply with the limits for a Class A digital switch,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial environment. This device generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of
this device in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
CE Mark Warning:
This is a class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.
Taiwanese BSMI (Bureau of Standards, Metrology and Inspection) A Warning:
Notices
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Viewing Certifications
1 Go to http://www.zyxel.com
2 Select your product on the ZyXEL home page to go to that product's page.
3 Select the certification you wish to view from this page.
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects
in materials or workmanship for a period of up to two years from the date of purchase. During
the warranty period, and upon proof of purchase, should the product have indications of failure
due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the
defective products or components without charge for either parts or labor, and to whatever
extent it shall deem necessary to restore the product or components to proper operating
condition. Any replacement will consist of a new or re-manufactured functionally equivalent
product of equal or higher value, and will be solely at the discretion of ZyXEL. This warranty
shall not apply if the product has been modified, misused, tampered with, damaged by an act
of God, or subjected to abnormal working conditions.
.
36
ALC1248G User’s Guide
Appendix A Legal Information
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the
purchaser. This warranty is in lieu of all other warranties, express or implied, including any
implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in
no event be held liable for indirect or consequential damages of any kind to the purchaser.
To obtain the services of this warranty, contact your vendor. You may also refer to the
warranty policy for the region in which you bought the device at http://www.zyxel.com/web/
support_warranty_info.php.
Registration
Register your product online to receive e-mail notices of firmware upgrades and information
at www.zyxel.com for global products, or at www.us.zyxel.com for North American products.
ALC1248G User’s Guide
37
Appendix A Legal Information
38
ALC1248G User’s Guide
APPENDIX B
Customer Support
In the event of problems that cannot be solved by using this manual, you should contact your
vendor. If you cannot contact your vendor, then contact a ZyXEL office for the region in
which you bought the device. Regional offices are listed below (see also http://
www.zyxel.com/web/contact_us.php). Please have the following information ready when you
contact an office.
Required Information
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
“+” is the (prefix) number you dial to make an international telephone call.
Corporate Headquarters (Worldwide)
• Support E-mail: support@zyxel.com.tw
• Sales E-mail: sales@zyxel.com.tw
• Telephone: +886-3-578-3942
• Fax: +886-3-578-2439
• Web: www.zyxel.com
• Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park,
Hsinchu 300, Taiwan