ZyXEL Communications 964 User Manual

Prestige 964

Cable Router with 11g AP

User's Guide

Ver 1.0

April, 2004

Prestige 964 Cable Router with 802.11g Access Point

Copyright

Prestige 964
Cable Router with 11g AP

Copyright © 2004 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in an y part or as a whole, transcribed, stored in a retrieval system, translated

into any language, or transmitted in any form or by any means, el ectronic, mechanical, magnetic, optical, chemical, photocopying,
manual, or otherwise, without the prior written permission of ZyXEL Communications Corporation.

Published by ZyXEL Communications Corporation. All rights reserved.

Disclaimer

ZyXEL does not assume any liability arising out of the application or use of an y products, or software described herein. Neither does it
convey any license under its patent rights nor the patent rights of others. ZyXEL further reserves the right to make changes in any
products described herein without notice. This publication is subject to change without notice.

Trademarks

Trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective owners.

Copyright iii

Prestige 964 Cable Router with 802.11g Access Point

Federal Communications Commission (FCC)

Interference Statement

This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed an d used in accordance with the instructions, may cause
harmful interference to radio communications.

If this equipment does cause harmful interference to radio/television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Notice 1

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the
equipment.

iv FCC Statement

Prestige 964 Cable Router with 802.11g Access Point

Information for Canadian Users

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications
network protective, operation, and safety requirements. The Industr y Canada does not guarantee that the eq uipment will operate to a
user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also b e installed using an acceptable method of connectio n. In some cases, the
company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly.
The customer should be aware that the compliance with the above conditions may not prevent degradation of service in some
situations.

Repairs to certified equipment should be made by an authorized Cana dian maintenance facility designated by the supplier. Any repairs
or alterations made by the user to this equipment, or equipment malfunctions, ma y give the telecommunications company cause to
request the user to disconnect the equipment.

For their own protection, users should ensure that the electrical ground connections of the power utility, telephone lines, and intern al
metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution

Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, o r
electrician, as appropriate.

Note

This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus set out in the radio interference
regulations of Industry Canada.

Canadian Users v

Prestige 964 Cable Router with 802.11g Access Point

ZyXEL Limited Warranty

ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materia ls or workmanship for a period
of up to two years from the date of purchase. During the warranty period, and upon proof of purchase, should the product have
indications of failure due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the defective products or
components without charge for either parts or labor, and to whatever extent it shall deem necessary to restore the product or
components to proper operating condition. Any replacement will consist of a ne w or re-ma nufactured functiona lly equ ivalent pro duct o f
equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is modified, misused, tampered
with, damaged by an act of God, or subjected to abnormal working conditions.

Note

Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in li eu of all other
warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall
in no event be held liable for indirect or consequential damages of any kind of character to the purchaser.

To obtain the services of this warranty, contact ZyXEL's Service Center; refer to the separate Warranty Card for your Return Material
Authorization number (RMA). Products must be returned Postage Prepaid. It is recommende d that the unit be insured when shipped.
Any returned products without proof of purchase or those with an out-dated warranty will be repaired or replaced (at th e discretion of
ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the
corresponding return address, Postage Paid (USA and territories only). If the customer desires some other return destinati on beyond
the U.S. borders, the customer shall bear the cost of the return shipment. This warranty gives you specific legal right s, and you may
also have other rights that vary from state to state.

vi Warranty

Prestige 964 Cable Router with 802.11g Access Point

Customer Support

When you contact your customer support representative please have the following information ready:

 Prestige Model and serial number.
 Warranty Information.
 Date you received your Prestige.
 Brief description of the problem and the steps you took to solve it.

Method

LOCATION

Worldwide

North America

Denmark

Malaysia

Norway [e-mail]

Sweden

Shanghai

Germany

e-mail – Support/Sales Telephone/Fax Web Site/FTP Site Regular Mail

[e-mail]
[e-mail].
com

[e-mail]
[e-mail]

m.tw

[e-mail] [phone]

[e-mail]
[e-mail]
[e-mail]

[e-mail] [phone]
[e-mail]

[e-mail]
[e-mail]
[e-mail]

[e-mail]
[e-mail]

[e-mail]

[e-mail]

[phone]

[phone]

[phone]

[phone]
[phone]

800-255-4101

[phone]
[phone]
[phone]

[phone]

[phone]

[phone]
[phone]
[phone]

[phone]
[phone]

[phone]
0180-5213247
Tech Support
hotline
0180-5099935
RMA/Repair hotline

www.zyxel.com
www.europe.zyxel.co
m

ftp.europe.zyxel.com
www.zygate.com.tw

ftp.zygate.com.tw

www.zyxel.com

ftp.zyxel.com
www.zyxel.dk
ftp.zyxel.dk

www.zyxel.com.my

www.zyxel.no

www.zyxel.se

www.zyxel.de

ftp.europe.zyxel.com

ZyXEL Communications
Corp., 6 Innovation Road II,
Science-Based Industrial Park,
HsinChu, Taiwan.

ZyGATE Communications,
Inc., 2F, No.48, Lung-Chin
Road, Lung-Tan, Taoyuan,
Taiwan.
ZyXEL Communications, Inc.,
1650 Miraloma Avenue,
Placentia, CA 92870, U.S.A.

ZyXEL Communications A/S,
Columbusvej 5, 2860 Soeborg,
Denmark.

Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia
ZyXEL Communications A/S
Nils Hansens vei 13. N-0667
Oslo, Norway
ZyXEL Communications A/S
Anders Carlssons Gata 7417 55
Goteborg Sweden
ZyXEL(Shanghai)office
23/F , B Majesty Building
No.138 Pudong Avenue Pudong
Area, Shanghai, China
ZyXEL Deutschland GmbH.,
Adenauerstr. 20/A4
D-52146 Wuerselen,
Germany.

Customer Support vii

Prestige 964 Cable Router with 802.11g Access Point

Table of Contents

Copyright..............................................................................................................................................................................iii

Federal Communications Commission (FCC) Interference Statement..........................................................................iv

Information for Canadian Users..........................................................................................................................................v

ZyXEL Limited Warranty......................................................................................................................................................vi

Customer Support ..............................................................................................................................................................vii

Table of Contents...............................................................................................................................................................viii

List of Figures ......................................................................................................................................................................ix

List of Tables.........................................................................................................................................................................x

Preface..................................................................................................................................................................................xi

Chapter 1 Getting to Know Y our P964 APR.....................................................................................................................1-1

1.1 Overview of the P964 APR....................................................................................................................1-1

1.2 Hardware Interfaces ............................................................................................................................. 1-1

1.3 Firmware Operation Mode................................................................................................................... 1-1

1.3.1 Bridge Mode................................................................................................................1-2

1.3.2 IP Sharing Mode..........................................................................................................1-2

1.3.3 Static IP Mode .............................................................................................................1-2

1.4 Key Features of the P964 APR ............................................................................................................. 1-2

1.5 Product Specifications........................................................................................................................... 1-3

Chapter 2 Hardware Installation and Initial Setup..........................................................................................................2-1

2.1 Front Panel LEDs and Back Panel Ports............................................................................................ 2-1

2.2 Additional Installation Requirements.................................................................................................2-2

2.2.1 Setting up Your Windows 95/98/Me Computer ..........................................................2-2

2.2.2 Setting up Your Windows NT/2000/XP Computer .....................................................2-3

2.2.3 Setting up Your Macintosh Computer.........................................................................2-3

2.3 Factory Default Settings........................................................................................................................2-3

2.4 Initializing the Cable Sharing Gateway ..............................................................................................2-4

2.5 Network Configuration of Your Computer......................................................................................... 2-4

2.6 Router Configuration............................................................................................................................ 2-4

2.7 Power On Your P964 APR.................................................................................................................... 2-4

Chapter 3 Web Based Management.................................................................................................................................3-1

3.1 Introduction........................................................................................................................................... 3-1

3.2 “Status” Page......................................................................................................................................... 3-3

3.3 “Basic” Page........................................................................................................................................... 3-4

3.4 “Advanced” Page................................................................................................................................... 3-4

3.4.1 Web Management – Advanced: Options.....................................................................3-5

3.4.2 Web Management – Advanced: IP Filtering................................................................3-5

3.4.3 Web Management – Advanced: MAC Filtering..........................................................3-6

3.4.4 Web Management – Advanced: Port Filtering ............................................................3-7

3.4.5 Web Management – Advanced: Forwarding...............................................................3-7

3.4.6 Web Management – Advanced: Port Triggers.............................................................3-9

3.4.7 Web Management – Wireless: Configuration setup for Access Point.........................3-9

Chapter 4 Tr oubleshooting...............................................................................................................................................4-1

4.1 Problems with Cable Connection......................................................................................................... 4-1

4.2 Problems with Internet Access ............................................................................................................. 4-1

Appendix A Hardware Specifications................................................................................................................................ A

Appendix B Important Safety Instructions........................................................................................................................ C

Glossary of Terms.................................................................................................................................................................E

Index......................................................................................................................................................................................M

viii Table of Contents

Prestige 964 Cable Router with 802.11g Access Point

List of Figures

Figure 1-1 Prestige 964 Operation Mode......................................................................................................................... 1-2

Figure 2-1 P964 APR front panel...................................................................................................................................... 2-1

Figure 2-2 P964 APR Rear Panel and Connections........................................................................................................2-2

Figure 3-1 Web Management – “User Login” Page........................................................................................................ 3-2

Figure 3-2 Web Management - Status..............................................................................................................................3-3

Figure 3-3 Web Management - Basic...............................................................................................................................3-4

Figure 3-4 Web Management – Advanced: Options.......................................................................................................3-5

Figure 3-5 Web Management – Advanced: IP Filtering..................................................................................................3-6

Figure 3-6 Web Management – Advanced: MAC Filtering............................................................................................. 3-6

Figure 3-7 Web Management – Advanced: Port Filtering.............................................................................................. 3-7

Figure 3-8 Web Management – Advanced: Forwarding.................................................................................................3-8

Figure 3-9 Web Management – Advanced: Port Triggers.............................................................................................. 3-9

Figure 3-10 Web Management – Wireless: 802.11b/g Basic........................................................................................ 3-10

Figure 3-11 Web Management – Wireless: Security..................................................................................................... 3-11

Figure 3-12 Web Management – Wireless: Access Control ........................................................................................ 3-12

Figure 3-13 Web Management – Wireless: Advanced..................................................................................................3-13

List of Figures/Tables ix

Prestige 964 Cable Router with 802.11g Access Point

List of Tables

Table 1-1 DOCSIS Specifications ..................................................................................................................................1-3

Table 1-2 802.11g Access Point specifications............................................................................................................1-4

Table 1-3 General Specifications................................................................................................................................... 1-4

Table 2-1 P964 APR LED Functions................................................................................................................................. 2-1

Table 2-2 P964 APR factory default .................................................................................................................................2-3

Table 3-1 Web Management – Advanced: Options ........................................................................................................3-5

Table 4-1 Troubleshooting for the link failure.................................................................................................................4-1

Table 4-2 Troubleshooting for the Internet Access........................................................................................................ 4-1

x List of Figures/Tables

Prestige 964 Cable Router with 802.11g Access Point

Preface

About Your Cable Router with 11g AP

Congratulations on your purchase of the Prestige 964 Cable Router with 11g AP.
The Prestige is a broadband cable access modem integrated with IP routing functionality, USB interface, 4-port auto crossover

10/100M auto-negotiating switch,11g wireless data access and network management features. It is designed for:

 Home offices and small businesses with cable access service via Ethernet port as Internet access media.
 Multiple office/department connections.
 E-commerce/EDI applications.
 Your Prestige is easy to install and to configure.

The feature rich command sets allow you to access and configure your Prestige over a telnet connection.

About This User's Guide

This manual is designed to guide you through the telnet configuration of your Prestige for its various applications.

Regardless of your particular application, it is important that you follow the steps outlined in Chapter 2 to connect your Prestige to
your LAN. You can then refer to the appropriate chapters of the manual, depending on your applications.

Related Documentation

¾ Support Disk

More detailed information about the Prestige and examples of its use can be found in our included disk (as well as on the
www.zygate.com.tw web site). This disk contains information on configuring your Prestige for Internet Access and related
softwares.

¾ Quick Installation Guide

Our Quick Installation Guide will help you to set up and operate your Prestige right away. It contains a detailed connection
diagram, Prestige default settings, information on setting up your PC.

¾ Packing List sheet

Finally, you should have a Packing List sheet, which lists all items that should have come with your Prestige.

¾ ZyGATE Web and FTP Server Sites

You can access release notes for firmware upgrades and other information at ZyGATE web and FTP server sites. Refer to the
Customer Support page in this User’s Guide for more information.

Syntax Conventions

 For brevity’s sake, we will use “e.g.” as a shorthand for “for instance” and “i.e.” for “that is” or “in other words” throughout this

manual.

 The P964 APR may be referred to as the Prestige 964 cable router with 11g AP in this user’s guide.

Preface xi

Prestige 964 Cable Router with 802.11g Access Point

Chapter 1

Getting to Know Your P964 APR

This chapter provides functional overviews, key features, applications and product specifications of your P964 APR

1.1 Overview of the P964 APR

The P964 APR is a high bandwidth Internet access Cable Modem with integrated router device that connects your home/office LAN
to the Internet using the hybrid fiber coaxial (HFC) cable; the same cable that brings television into a cable television (CATV)
subscriber’s home. Through 4 Ethernet and 1 USB ports of the P964 APR , up to 5 computers and can be directly connected to the
HFC cable network for high-speed access to the Internet without an external Ethernet hub. Ideally, It allows 253 computer users
using the same cable to access the internet.

P964 APR provides model for supporting the Multimedia Cable Network System (MCNS) Data Over Cable Service Interface
Specification (DOCSIS) specifications in 1.0/1.1/2.0 version. MCNS is a consortium of cable television companies whose goal is to
create standards for interoperable data-over-cable systems.

The P964 APR is powered by one external 9V DC-input power supply.

1.2 Hardware Interfaces

P964 APR has integrated 4-port Ethernet switch and one USB 1.1 interfaces concurrently. The 4-port switch provides auto crossover
MDI/MDI-x function and is 10/100M bps Ethernet auto-negotiating. The physical user interfaces of P964 APR provide you with the
capability of wired connecting up to 5 stations without the n eed of external Ethernet hub/switch. If you have more than 5 wired
computers, to choose a hub/switch can easily expand the number of LAN users. P964 APR is designed for wired and wireless
computer users. The P964 APR is also equipped with a reset button which is used for user to reset the device to factory default user
name and password of each user interfaces. Hold on the Reset button for 10 seconds, the user name and password will return to the
factory default and the P964 APR will automatically reboot. Press the reset button will also make system reboot while P964 APR is
not working properly.

1.3 Firmware Operation Mode

According to DOCSIS specification, a cable modem is basically a bridge device. It can be configured to serve specific CPEs by
provisioning their MAC addresses. Only traffic to/from these CPEs will be forwarded. The others will be filtered. It can also be
configured to serve specific numbers of CPEs. However, these services are provided by your cable operator. They have to setup one
account for each CPE.

For most Internet users, they have only one access account. If they have two computers' at home and want to share this account for
two or more users, they have to add another Internet sharing device, like a router.
The P964 APR is equivalent to a cable modem plus a router with the capability of wireless data access. This is very suitable for
SOHO and SME for Internet sharing.

P964 APR has t hree m a jo r op erat i on modes as shown in Figure 1-1.

Getting to Know Your P964 APR 1-1

Prestige 964 Cable Router with wireless Access Point

Bridge
Mode

Dynamic WAN
IP

1.3.1 Bridge Mode

IP Sharing
Mode

Figure 1-1 Prestige 964 Operation Mode

Static IP
Mode

Basic Static IP

Static IP with
Public DHCP

Static IP with
NAT Only

Static IP w/ NAT
and Private

In Bridge mode, P964 APR operates just like a normal cable modem/router. All operation is compliant to DOCSIS specifications.

1.3.2 IP Sharing Mode

In IP Sharing mode, the P964 APR operates as a NAT router. It requires one public IP address from MSO’s DHCP pool and provides
private IP address space for LAN users. The public IP can be static assigned or dynamically assigned through DHCP.

1.3.3 Static IP Mode

In Static IP mode, P964 APR provide a routed subnet on its Ethernet interface. A public IP subnet can be assigned at the Ethernet
interface such that the end user can have a static assigned subnet. At the same time, the LAN users can also use private IP addresses
to get on Internet.

1.4 Key Features of the P964 APR

The following are the key features of the P964 APR:

DOCSIS 1.0/1.1/2.0 Compliant cable modem

Provides interoperability with other DOCSIS compliant cable modems and cable headend equipment.

Peak downstream signaling rates of 38Mbps and upstream signaling rates of 30 Mbps

Access the Internet with high performance network capability.

DOCSIS cable systems are capable of providing signaling rate of up to 43/55 Mbps and 30 Mbps for
downstream and upstream respectively. This bandwidth however, is shared by several subscribers because
there are very few computers today that can connect to a network at such high speeds. Hence, typical
connection speeds are 5 Mbps downstream and 1 Mbps upstream.

IP routing, TCP, ICMP, ARP, TFTP, RIP1, RIP2 with MD5

Improves network performance through containment of broadcast messages and improves security support for unicast, broadcast and
multicast IP packets. The RIP supports key-string encrypted with MD5 for authentication with the CMTS.

4-port Auto-negotiating and Auto MDI/MDI-X 10/100 Mbps Ethernet Switch

The 4-port LAN interface automatically detects if it is on a 10 Mbps or a 100 Mbps Ethernet.

56-bit DES Baseline Privacy
Software Remotely Upgradeable

The software and configuration information is downloadable from the cable headend to the Prestige. This eliminates the need for a
cable technician's visit to install software upgrades.

Upgrade P964 APR Firmware via LAN

The firmware of the P964 AP R can be upgraded via the LAN.

1-2 Getting to Know Your P964 APR

Prestige 964 Cable Router with 802.11g Access Point

Built-in Diagnostic Features

P964 APR support remote troubleshooting via CMTS-initiated diagnostics, eliminating visit by a technician. The front panel status
indicator LEDs and web based status monitoring are also incorporated to easy diagnostics from LAN interfaces.

SNMP

SNMP (Simple Network Management Protocol) is a protocol used for exchanging management information between network devices.
SNMP is a member of TCP/IP protocol suite. Your P964 APR supports SNMP agent functionality, which allows a manager station to
manage and monitor the P964 APR through the network. The P964 APR supports SNMP version one, two and three.(SNMP v1, v2
and v3).

Network Address Translation (NAT)

NAT (Network Address Translation - NAT, RFC 1631) allows the translation of an Internet Protocol address used within one network
to a different IP address known within another network.

DHCP (Dynamic Host Configuration Protocol)

DHCP (Dynamic Host Configuration Protocol) allows the individual client computers to obtain the TCP/IP configuration at start-up
from a centralized DHCP server. The Prestige has built-in DHCP server capability, enab led by default, which means it can assign IP
addresses, an IP default gate way and D NS serve rs to all systems that support the DHCP client.

Web based Management & Configuration

The P964 APR supports web based management and configuration interface.

Text based configuration file

The P964 APR supports text based configuration file download and hence makes router deployment simplified.

TACACS+ server support

The function allows access control to all interfaces for MSO to connect to TACACS+ server for telnet authentication.

Predefined frequency band setting

This function assist the installation procedure by specifying predefined frequency band to accelerate the downstream scanning at the
first time the cable router is getting on line.

Hardware reset to factory default

The hardware reset button supports reset to factory default user name and password of user interfaces.

High throughput wireless data access

802.11g at 54Mbps ultra high wireless connectivity.

1.5 Product Specifications

Table 1-1~Table 1-Table 1-1 list the P964 APR specifications including the DOCSIS 2.0 standards and its general specifications.

Table 1-1 DOCSIS Specifications

CLASS FEATURES

Operating Frequency 88MHz ~ 860MHz 5MHz ~ 42MHz
Modulation 64/256QAM QPSK or 8*/16/32*/64*/128*QAM or

Channel Width 6MHz 200/400/800/1600/3200/6400* kHz
Input Impedance 75 ohms Nominal 75 ohms Nominal
Maximum Data Rates 38.00 Mbps 30 Mbps**
Receive Input Level –15 dBmV to +15 dBmV
Transmission Output Power A-TDMA:

DOWNSTREAM UPSTREAM

QPSK

+8 dBmV ~ +54 dBmV (32/64QAM)
+8 dBmV ~ +55 dBmV (8/16 QAM)
+8 dBmV ~ +58 dBmV (QPSK)
S-CDMA:
+8 dBmV ~ +53 dBmV (all modulation)

* With A-TDMA or S-CDMA enabled CMTS
** Speed of 30Mbps is attainable only with A-TDMA or S-CDMA technology.

Getting to Know Your P964 APR 1-3

Prestige 964 Cable Router with wireless Access Point

Table 1-2 802.11g Access Point specifications

Frequency range 2.4~2.497GHz
Transmit power Typical 15dBm
Security & authentication

IEEE 802.1x, WPA, RADIUS support, SSID, MAC control

Data encryption AES, TKIP, 64/128bits WEP
Radio modulation

802.11g: OFDM with BPSK, QPSK, 16 QAM, 64 QAM

802.11b: CCK, DQPSK, DBPSK

Table 1-3 General Specifications

Number of LAN users Up to 253
Power Requirements 9V DC @1.5 Amps Max.
Operating Requirements

Dimensions 197(W) x 143(D) x 31(H) mm

Power Adapter 110/220V AC, 50~60 Hz

NOTE: To keep the P964 APR operating at optimal internal temperature, keep the bottom, side s and rear of the
P964 APR clear of obstructions and away from the exhaust of other equipment. Don’t stack the P964 APR
together in order to assure the safety.

Temperature: 0ºC to 40ºC (32ºF to 104ºF) (Please see NOTE)
Humidity: 5 % to 90 % (non-condensing)

7.76(W) x 5.63(D) x 1.22(H) inches

1-4 Getting to Know Your P964 APR