About Phone ............................................................................................................. 170
Index ....................................................................................................................................... 172
TOC ix
Get Started
The following topics give you all the information you need to set up your phone and Sprint
service the first time.
Your Phone at a Glance
The following illustration outlines your phone‟s primary external features and buttons.
Set Up Your Phone
You must install and charge the battery before setting up your phone. To use the 4G LTE
network, you need to insert the UICC card. Please power off your phone and remove the battery
before installing or removing the UICC card.
Insert the UICC Card
To use the 4G LTE network, you need to insert the UICC card.
CAUTION!Power off your phone and remove the battery before installing or removing the
UICC card.
1. Power off your phone.
2. Insert your fingernail into the slot at the bottom of the battery compartment cover and lift
the cover up gently.
Get Started 1
3. Remove the battery.
4. Hold the UICC card so that the metal contacts on the card face down and the cut off
corner points to the bottom-right corner of your phone. Push the UICC card into the
UICC card slot until it clicks into position. You may hear a click when the card clicks into
the card slot.
Note: If you want to remove the UICC card, push the card so it clicks out, and then pull it
completely out from the slot.
Get Started 2
5. Replace the battery and battery cover, making sure all the tabs are secure and there are
no gaps around the cover.
Insert and Charge the Battery
You must first install and charge the battery to begin setting up your phone.
1. Install the battery.
Insert your fingernail into the slot at the bottom of the battery compartment cover and
lift the cover up gently.
Get Started 3
Insert the battery, contacts end first, and gently press the battery into place.
Replace the battery compartment cover, making sure all the tabs are secure and
there are no gaps around the cover.
Note: When you insert the battery, your phone may power on automatically.
2. Charge your battery.
Plug the USB connector into the charger/accessory jack on the lower left side of your
phone.
Get Started 4
Plug the AC adapter into an electrical outlet.
Note: Your phone‟s battery should have enough charge for the phone to turn on and find a
signal, run the setup application, set up voicemail, and make a call. You should fully
charge the battery as soon as possible.
3. Press and hold the power button to turn the phone on.
If your phone is activated, it will turn on and search for Sprint service.
If your phone is not yet activated, see Activate Your Phone for more information.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated.
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free
Activation screen, which may be followed by a PRL Update screen and a Firmware
Update screen. Follow the onscreen instructions to continue.
Get Started 5
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you‟re swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer:
•Go to sprint.com/activate and complete the online instructions to activate your
phone
Activate on your phone:
•Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Touch Activate to override auto-activation and start the manual activation wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated or you do not have
access to the Internet, contact Sprint Customer Service at 1-888-211-4727 for assistance.
Tip: Do not press the power button while the phone is being activated. Pressing the power
button cancels the activation process.
Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-888-211-4727 from any other phone.
Set Up Voicemail
You should set up your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized access. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or
turned off.
1. Touch > . (If your screen is locked, press the power button to turn on the
display and then touch and hold to unlock the screen.)
2. Touch at the top of the screen, if the screen is not already on the dialer screen.
3. Touch and hold to dial your voicemail number.
4. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Get Started 6
Note: Voicemail Password – Sprint strongly recommends that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about voicemail, see Voicemail (Traditional) or Visual Voicemail.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding
help.
Sprint Account Passwords
You will need to create passwords to protect access to your personal account information, your
voicemail account, and your data services account. As a Sprint customer, you enjoy unlimited
access to all your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to sprint.com. (Click Sign in/Register and then click Sign up now! to get started.) If
you are not the account owner (if someone else receives the bill for your Sprint service), you
can get a sub-account password at sprint.com.
Voicemail Password
You‟ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control
access and authorize purchases.
For more information, or to change your passwords, sign on to sprint.com or call Sprint
Customer Service at 1-888-211-4727.
Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online: sprint.com
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
Get Started 7
● Purchase accessories.
● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ringtones, screen savers,
and more.
From Your Sprint Phone
1. Touch > .
2. Do any of the following:
Touch to check minute usage and account balance.
Touch to make a payment.
Touch to access a summary of your Sprint service plan or get
answers to other questions.
From Any Other Phone
● Sprint Customer Service: 1-888-211-4727.
● Business Customer Service: 1-888-788-4727.
Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance
from your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential,
business, and government listings, movie listings or showtimes, driving directions, restaurant
reservations, and major local event information. You can get up to three pieces of information
per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
► Touch > , and then touch .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place
calls billed to a local telephone calling card or third party.
Get Started 8
► Touch > , and then touch .
For more information or to see the latest in products and services, visit us online at sprint.com.
Get Started 9
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Phone’s Layout
The illustrations and descriptions below outline your phone‟s basic layout.
Key Functions
● Earpiece lets you hear the caller and automated prompts.
● LED displays a phone notification, charging status, or alert.
● Back Key lets you return to the previous screen, or close a dialog box, options
menu, the Notifications panel, or onscreen keyboard.
●Home Key returns you to the Home screen. Press and hold to open the recently-
used applications list.
●Menu Key allows you to access your phone‟s main functions menu. While in an
app, press to open a list of actions available from the current screen.
●Touchscreen lets you view and control all the features of your phone.
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● Front Camera Lens and Back Camera Lens let you take pictures and videos.
● Power Button lets you turn the phone on or off or turn the screen on or off, restart the
phone, or switch your phone to silent mode, vibration mode, or airplane mode.
●Flash helps illuminate subjects in low-light environments when the camera is focusing
and capturing a photo or video.
● Camera Button lets you activate the camera and take pictures or videos.
● Speaker lets you hear the different ringers and sounds. The speaker also lets you hear
the caller‟s voice in speakerphone mode.
● Charger/micro-USB Jack allows you to connect the phone charger or the USB cable
(included).
●Volume Buttons allow you to adjust the ringer or media volume or adjust the voice
volume during a call.
●3.5 mm Headset Jack allows you to plug in either a stereo headset or an optional
headset for convenient, hands-free conversations.
CAUTION!Inserting an accessory into the incorrect jack may damage the phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
► Press and hold the power button.
Turn Your Phone Off
1. Press and hold the power button to open the phone options menu.
2. Touch Power off > OK to turn the phone off.
Your screen remains blank while your phone is off (unless the battery is charging).
Turn Your Screen On and Off
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and
unlock it when you need it.
Turn the Screen Off When Not in Use
► To quickly turn the screen off, press the power button. Pressing the power button
again or receiving an incoming call will turn on your phone screen and show the lock
screen or incoming call screen.
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To save battery power, the phone automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
phone‟s screen is off.
Note: For information on how to adjust the time before the screen turns off, see “Sleep” in
Display Settings.
Turn the Screen On and Unlock It
1. To turn the screen on, press the power button.
2. Touch and hold to unlock the screen.
If you have set up a screen lock, you will be prompted to draw the pattern or enter
the password or PIN. See “Screen Lock” in Security.
Touchscreen Navigation
Your phone‟s touchscreen lets you control actions through a variety of touch gestures.
Touch
When you want to type using the onscreen keyboard, select items onscreen such as application
and settings icons, or press onscreen buttons, simply touch them with your finger.
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Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch
and hold the item.
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger.
While dragging, do not release your finger until you have reached the target position.
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Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick
strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts
or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to
landscape by turning the phone sideways. When entering text, you can turn the phone sideways
to bring up a bigger keyboard. See Touchscreen Keyboards for more details.
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Note: The Auto-rotate screen check box in > > Settings > Accessibility needs to
be selected for the screen orientation to automatically change.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom
in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to
zoom in.)
Your Home Screen
The home screen is the starting point for your phone‟s applications, functions, and menus. You
can customize your home screen by adding application icons, shortcuts, folders, widgets, and
more.
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Home Screen Overview
Your home screen extends beyond the initial screen. Swipe the screen left or right to display
additional screens.
Tip:Touch to return to the main home screen from any other screen.
Customize the Home Screen
Learn how to add, move, or remove items from the home screen.
Add Items to the Home Screen
1. Touch > .
2. Touch the APPS tab or the WIDGETS tab on top.
3. Touch and hold an application icon or a widget. Then drag it to the position you want in
the home screen and release it.
Tip: You can drag the item to the right or left edge of the screen, to add the item to an
extended home screen.
Move or Remove Items on the Home Screen
► Touch and hold the item you want to move or remove from the home screen.
Phone Basics 16
To move the item, drag it to a new area and release it.
To remove the item, drag it to at the top of the screen and release it.
Organize Icons With Folders
1. Touch to display the home screen. Swipe the screen left or right if necessary.
2. Touch and hold an application icon. Then drag it over another one and release it. Both
icons are now moved into the folder.
3. Touch and hold other icons and drag them to the folder and release them.
Note: To remove an icon from a folder, touch the folder to open it, and then touch and hold the
icon and release it after dragging it to the home screen.
Rename a Folder
1. Touch to display the home screen. Swipe the screen left or right if necessary.
2. Touch the folder to open it.
3. Touch the folder name area below the icons, and enter a new name.
4. Touch any blank area outside the folder to save the new name and close the folder.
Adjust Widget Size
1. Touch to display the home screen. Swipe the screen left or right if necessary.
2. Touch and hold the widget and then release it. An outline appears around the widget.
3. Drag the outline to resize the widget.
Note: Not all widgets can be resized.
Apply a New Wallpaper
1. Touch and then touch and hold a blank area of the home screen.
– or –
Touch > > Settings > Display > Wallpaper.
2. Select a wallpaper source from Default wallpaper, Gallery, ID wallpapers, Live Wallpapers, or Wallpapers.
3. Select the image or animation you want to use as the wallpaper. Some cropping may be
needed for Gallery images.
Phone Basics 17
4. Touch OK at the top of the screen (for Gallery images) or Set wallpaper.
Extended Home Screens
In addition to the main home screen, your phone has four extended home screens to provide
more space for adding icons, widgets, and more. Touch and then drag across the screen
to move from the main screen to an extended screen.
● You cannot add more screens.
● While on an extended screen, touch to return to the main home screen.
Open and Switch Apps
All applications on your phone, including those preinstalled and those you downloaded and
installed, are grouped together so that you can access from the home screen. You can easily
switch among several opened applications.
Open Apps
1. If the current screen is not the home screen, touch .
2. Touch .
3. Swipe left or right if necessary to find the icon of the app, and touch the icon.
Phone Basics 18
Note: To open other apps, touch to return to the home screen and repeat the above
steps.
Switch Between Recent Apps
1. Touch and hold to display a list of names and thumbnails of recently opened apps.
If you‟ve been using more apps recently than can fit on the screen, you can scroll the list
up and down.
2. Touch a thumbnail to open that app.
Tip:You can swipe a thumbnail sideways to remove it from the list.
Use the Notification Panel
Notifications report the arrival of new messages, calendar events, and alarms, as well as
ongoing events, such as when you've configured your phone as a Wi-Fi hotspot. You can open
the notification panel to view the details of notifications.
Open/Close the Notification Panel
● To open the notification panel, swipe down from the top of the screen.
● To close the notification panel, swipe up from the bottom of the screen or touch .
Respond to or Remove a Notification
The notification panel supports expandable notifications that let you perform additional actions
right from the notification itself.
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● To respond to a notification, just touch it.
● Slide down with one finger to expand certain notifications. You can also swipe two
fingers vertically or pinch-zoom to expand or collapse certain notifications.
● To remove a notification, swipe it left or right.
● To remove all notifications, touch .
● Touch and hold a notification and then touch App info to identify the application that
created it. To turn off notifications from that application if needed, uncheck Show
notifications in the App info screen.
Note: If you turn off notifications for an app, you may miss its important alerts and updates.
The notifications of some apps cannot be turned off.
Tip:In the notification panel, touch at the top of notifications list to get to the Settings
menu quickly.
Status Bar
The status bar at the top of the home screen provides phone and service status information on
the right side and notification alerts on the left. To view notification alerts, touch the status bar
and drag it down.
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