ZTE F450 User Manual

Global
Support
Guide

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Description

Verizon Global Support Guide

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WELCOME

Thank you for choosing Verizon Wireless. You’ve just put the world
in the palm of your hand. This Global Support Guide includes general
information on how to make calls and data connections while
traveling abroad, as well as how to reach Customer Service and
access websites.

To get the full benefits of roaming outside the U.S. on GSM networks
with your Global Ready™ device, you must subscribe to a global plan
or feature and activate the SIM card pre-installed on your device.

For more information on global features and capabilities and for a
current list of destinations and rates, visit verizonwireless.com/
global.

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1

BASICS

ACTIONS TO COMPLETE PRIOR TO YOUR TRIP ABROAD

1. Select a global plan or feature or confirm existing services by
calling Customer Service at *611 from your Verizon Wireless
device, or by dialing 1-800-922-0204 from any phone.

2. Determine if you will be traveling to a country where you can use
any Verizon Wireless phone, smartphone, or Mobile Broadband­Capable device by visiting b2b.vzw.com/international/Roaming/
rates_coverage.html or verizonwireless.com/globaldatarates to
determine if CDMA Service is available.

3. If you will be traveling to one of these CDMA countries, update
the Preferred Roaming List (PRL) to ensure that you have the
most up-to-date PRL prior to leaving the country, especially if you
have changed your rate plan to include a global plan or feature. To
update the PRL you must be on the Verizon Wireless network and
within the U.S.

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To update the PRL complete one of the two following actions:

≠

On a phone or smartphone, use the keypad to dial *228 then
press the Send key.

≠

On a mobile broadband–capable device, use VZAccess®
Manager and select Options > Activation.

Establish a data session on your USB modem, PC Card,
ExpressCard, netbook or laptop with Mobile Broadband
Built-In service on the Verizon Wireless network to set the
roaming data enable key. If you are using a laptop with Mobile
Broadband Built-In service, first install VZAccess Manager
which will enable you to update the PRL. Please visit vzam.net
to learn more and download the software or verizonwireless.
com/support for information specific to your device.

CONNECTING TO A CDMA OR GSM NETWORK

Verizon Wireless offers services outside of the U.S. on both CDMA
and GSM networks. The global plan or feature you have subscribed
to and the activated SIM Card allow your device to access GSM
networks while traveling outside of the U.S.

When your device is in Global Roaming mode you will be able to
connect automatically to an appropriate CDMA or GSM network
when traveling. If you remove your SIM Card, your device will only
connect to CDMA networks.

Whether you are on a CDMA or a GSM network, the phone number for
your device remains the same.

SELECTING A GSM CARRIER

In some cases you may be prompted to select a carrier’s network.
When you first enter a country with GSM service and turn your device
on, it will search for a network. The main display of your device will
display the networks that are available in that destination.

WIRELESS NETWORK COVERAGE INDICATORS

Typically there are indicators on the device display or connection
manager (like VZAccess Manager) showing the wireless coverage
level for the area in which you are using your global device. Depending
on the wireless signal strength, some of the device’s features may be
limited. Please refer to your device’s User Guide for details on such
indicators.

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MAKING A CALL

For detailed dialing instructions for the country you are traveling to:

1. Visit verizonwireless.com/global.

2. Select Global Phone (GSM Country) or International Roaming

(CDMA Country) from the Outside the U.S. section of the
International Services navigation bar.

3. Select the Rates and Coverage tab.

4. Use the dropdown box Find Rates Where You Travel to select the

country.

5. Scroll down to the Dialing Instructions for the country you are
traveling to.

WHILE OUTSIDE OF THE U.S. ON A GSM NETWORK

You can tell that you are in a GSM market by a GSM or GPRS icon* in
the upper right-hand corner of the display.

1. Press 0 or
This will automatically insert the exit code for the country from
which you are calling.

2. Enter the country code of the number you are calling.

on the keypad of your device to insert the + symbol.

*

3. Enter the ten digit number of the person you are calling.

* Please refer to the device User Guide for an image of the icon.

When calling out of your address book in Global or GSM mode, you
generally do not need to add additional digits to a contact number.
The phone will automatically add the + sign and, for calls back to the
U.S., the country code (1).

WHILE OUTSIDE OF THE U.S. ON A CDMA NETWORK

You can tell that you are on a CDMA network by a CDMA 1X or 1XEV
icon* in the upper right-hand corner of the display.

1. Enter the exit code for the country from which you are calling.

2. Enter the country code of the person you are calling .

3. Enter the area code/city code, followed by the number of the

person you are calling.

* Please refer to the device User Guide for an image of the icon.

NORTH AMERICA NUMBERING PLAN DESTINATIONS

Please note that some destinations such as Bermuda, Canada, Puerto
Rico and the Dominican Republic are on the North America Numbering
Plan (Country Code = 1) and do not require an exit code to make a call

or send a text message back to the U.S. (or any other locations in the
North American Numbering Plan). However, you might be required to
dial 1 before the 10-digit number

SENDING A TEXT MESSAGE

When outside of the U.S.

1. Refer to the device User Guide for information on how to send a text
message.

2. Using the keypad, enter the contact’s phone number as if you were
calling it. Include + if you are on a GSM network. If you are on a
CDMA network and sending a text message to a number within the
North American Numbering Plan, dial the 10 digit number. If you are
sending a text message to a number outside of the North American
Numbering Plan, enter 011-Country Code-Number.

GLOBAL DATA INFORMATION

You can stay connected on a phone, smartphone, laptop or netbook
while you travel outside of the U.S. by adding a Global Data plan to a
domestic Mobile Broadband Plan or with a pay-per-use Global Data

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feature. You can calculate your data usage to figure out which plan or
feature will best meet your needs using our Data Calculator, which can
be accessed at http://www.verizonwireless.com/splash_includes/

datacalculator.html.
Tip: Use Wi-Fi when available. Wi-Fi is available in many international

Please refer to your device’s User Guide for details on how to
manually switch the network mode.

Below is the list of countries where you may need to manually switch
your device’s network mode to send and receive email. For the most
recent list, visit verizonwireless.com/globaldatafaq.

airports, hotels and restaurants to browse the Web or check email.
For the most recent information on rates and coverage visit:

verizonwireless.com/globaldatarates.
Verizon Wireless will terminate your service for good cause if less

than half of your voice or data usage over three consecutive billing
cycles is on the Verizon Wireless 3G Data Coverage Area.

GETTING EMAIL ON A SMARTPHONE

In a few countries where both CDMA and GSM networks are present
or where multiple GSM networks are available, you may have to
manually switch to the appropriate network to send and receive email
depending upon the availability of data on the CDMA or GSM network
that you are currently connected to.

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Bangladesh

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Belize

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British Virgin
Islands

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Ecuador

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Hong Kong

ESTABLISHING A DATA SESSION WITH A MOBILE
BROADBAND–CAPABLE DEVICE

1. Ensure that the device is properly connected to the computer.
If using a notebook with an embedded module, ensure the

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Indonesia

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Macau

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New Zealand

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Peru

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Phillipines

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St. Kitts & Nevis

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St. Lucia

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Taiwan

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Thailand

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Venezuela

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Vietnam

wireless radio is powered on.

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2. From the main screen of VZAccess Manager†, locate the signal
strength indicator positioned in the bottom-left corner of the
application. If the device is receiving a weak signal or is not receiving
a signal at all, move the device to a location where it receives a
stronger signal.

† For VZAccess Manager Information, including Installation and Setup, Using

VZAccess Manager and preferences, please refer to t he Interactive “How To ” Simulator at
support.vzw.com/swf/vzaccess7/simulator.htm

GLOBAL CUSTOMER SUPPORT

You may be asked for your SIM Card number when you reach our
Global Customer Support Team. Refer to your device User Guide for
information on locating the SIM Card on your device. The SIM Card
number will be printed on it. As an alternative, your device’s user
guide may explain how to find the SIM Card number via the menu of
your device.

SIM Card Number

NOTE: Included in this Global Literature Kit is a Verizon Wireless Global Support Calling Card
with instructions and toll-free access numbers to dial from abroad using a Veri zon Wireless
phone or any phone.

Verizon Wireless offers 24/7 Customer Support while you are
traveling abroad. If you need toll-free Customer Service assistance
or Technical Support for your device, dial:

While on a GSM Network

≠

Dial [phone]

While on a CDMA Network

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Dial the exit code for the country from which you are calling

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Dial 1-908-559-4899

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NOTES

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For complete information on global services,
please refer to verizonw ireless.com /global .

Network details and coverage maps at verizonwireless.com.
©2011 Ve rizon Wireless.

GLSG0511

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