ZTE F450 User Manual

Global
Support
Guide

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Description

Verizon Global Support Guide

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WELCOME

Thank you for choosing Verizon Wireless. You’ve just put the world
in the palm of your hand. This Global Support Guide includes general
information on how to make calls and data connections while
traveling abroad, as well as how to reach Customer Service and
access websites.

To get the full benefits of roaming outside the U.S. on GSM networks
with your Global Ready™ device, you must subscribe to a global plan
or feature and activate the SIM card pre-installed on your device.

For more information on global features and capabilities and for a
current list of destinations and rates, visit verizonwireless.com/
global.

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1

BASICS

ACTIONS TO COMPLETE PRIOR TO YOUR TRIP ABROAD

1. Select a global plan or feature or confirm existing services by
calling Customer Service at *611 from your Verizon Wireless
device, or by dialing 1-800-922-0204 from any phone.

2. Determine if you will be traveling to a country where you can use
any Verizon Wireless phone, smartphone, or Mobile Broadband­Capable device by visiting b2b.vzw.com/international/Roaming/
rates_coverage.html or verizonwireless.com/globaldatarates to
determine if CDMA Service is available.

3. If you will be traveling to one of these CDMA countries, update
the Preferred Roaming List (PRL) to ensure that you have the
most up-to-date PRL prior to leaving the country, especially if you
have changed your rate plan to include a global plan or feature. To
update the PRL you must be on the Verizon Wireless network and
within the U.S.

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To update the PRL complete one of the two following actions:

≠

On a phone or smartphone, use the keypad to dial *228 then
press the Send key.

≠

On a mobile broadband–capable device, use VZAccess®
Manager and select Options > Activation.

Establish a data session on your USB modem, PC Card,
ExpressCard, netbook or laptop with Mobile Broadband
Built-In service on the Verizon Wireless network to set the
roaming data enable key. If you are using a laptop with Mobile
Broadband Built-In service, first install VZAccess Manager
which will enable you to update the PRL. Please visit vzam.net
to learn more and download the software or verizonwireless.
com/support for information specific to your device.

CONNECTING TO A CDMA OR GSM NETWORK

Verizon Wireless offers services outside of the U.S. on both CDMA
and GSM networks. The global plan or feature you have subscribed
to and the activated SIM Card allow your device to access GSM
networks while traveling outside of the U.S.