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User Manual
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About This Manual
Thank you for choosing this ZTE mobile device. In order to keep
your device in its best condition, please read this manual and
keep it for future reference.
Copyright
Copyright © 2016 ZTE CORPORATION
All rights reserved.
No part of this publication may be quoted, reproduced, translated
or used in any form or by any means, electronic or mechanical,
including photocopying and microfilm, without the prior written
permission of ZTE Corporation.
Notice
ZTE Corporation reserves the right to make modifications on print
errors or update specifications in this guide without prior notice.
This manual has been designed with the utmost care to ensure
the accuracy of its content. However, all statements, information
and recommendations contained therein do not constitute a
warranty of any kind, either expressed or implied. Please refer to
For Your Safety to be sure to use your phone properly and safely.
We offer self-service for our smart terminal device users. Please
visit the ZTE official website (at www.ztedevice.com) for more
information on self-service and supported product models.
Information on the website takes precedence.
Disclaimer
ZTE Corporation expressly disclaims any liability for faults and
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damages caused by unauthorized modifications of the software.
Images and screenshots used in this manual may differ from the
actual product. Content in this manual may differ from the actual
product or software.
Trademarks
ZTE and the ZTE logos are trademarks of the ZTE Corporation.
Google and Android are trademarks of Google, Inc.
The Bluetooth® trademark and logos are owned by the Bluetooth
SIG, Inc. and any use of such trademarks by ZTE Corporation is
under license.
microSDHC logo is a trademark of the SD-3C, LLC.
Other trademarks and trade names are the property of their
respective owners.
Version No.: R1.0
Edition Time : September 13, 2016
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Contents
Getting Started ......................................................... 9
Getting to Know Your Phone .............................................. 9
Knowing the Keys ............................................................ 11
Installing the micro-SIM Card and the microSDHC™ card 12
Charging the Battery ........................................................ 15
Extending the Battery Life ................................................ 17
Powering On/Off .............................................................. 17
Setting Up for the First Time ............................................ 17
Getting to Know Standby Mode ........................................ 18
Personalizing.......................................................... 19
Changing the System Language ...................................... 19
Setting the Date and Time................................................ 19
Changing Ringtone and Notification Sound ...................... 19
Turning On/Off Key Tone.................................................. 20
Adjusting Volumes ........................................................... 20
Switching to Silent Mode .................................................. 21
Applying New Wallpapers ................................................ 21
Changing Screen Brightness ........................................... 22
Enabling Anti-Theft .......................................................... 22
Protecting Your Phone With Screen Locks ....................... 23
Knowing the Basics ............................................... 24
Monitoring the Phone Status ............................................ 24
Managing Notifications ..................................................... 25
Entering Text ................................................................... 25
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Opening and Switching Apps ............................................ 27
Connecting to Networks and Devices .................. 28
Connecting to Mobile Networks ........................................ 28
Connecting to Bluetooth® Devices .................................... 30
Connecting to Your Computer via USB ............................. 32
Phone Calls ............................................................ 34
Placing and Ending Calls ................................................. 34
Answering or Rejecting Calls ............................................ 35
Working With the Call Log ................................................ 36
Calling Your Contacts ....................................................... 37
Checking Voicemail .......................................................... 37
Using Options During a Call ............................................. 38
Managing Multi-party Calls ............................................... 38
Adjusting Your Call Settings ............................................. 40
Contacts ................................................................. 45
Checking Contact Details ................................................. 45
Adding a New Contact...................................................... 45
Setting Up Your Own Profile ............................................. 46
Importing, Exporting, and Sharing Contacts ...................... 46
Working With Groups ....................................................... 48
Searching for a Contact .................................................... 49
Editing Contacts ............................................................... 50
Messages ............................................................... 52
Opening the Messaging Screen ....................................... 52
Sending a Message ......................................................... 52
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Replying to a Message .................................................... 53
Forwarding a Message .................................................... 54
Changing Message Settings ............................................ 54
Calendar ................................................................. 55
Viewing Your Calendars and Events................................. 55
Creating an Event ............................................................ 55
Editing or Deleting an Event ............................................. 56
Changing Calendar Settings ............................................ 56
MetroWEB ............................................................... 57
Opening the Browser ....................................................... 57
Changing Browser Settings .............................................. 58
Camera .................................................................... 59
Capturing a Photo ............................................................ 59
Customizing Camera Settings .......................................... 60
Recording a Video ........................................................... 61
Gallery ..................................................................... 63
Opening Gallery ............................................................... 63
Working With Albums ....................................................... 63
Working With Pictures ...................................................... 64
Playing Videos ................................................................. 64
Music ....................................................................... 65
Copying Music Files to Your Phone .................................. 65
Viewing Your Music Library .............................................. 65
Playing Music ................................................................ .. 66
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Managing Playlists ........................................................... 66
Video Player ........................................................... 67
Opening the Video Library ................................................ 67
Playing and Controlling Videos ......................................... 67
Managing Video Files ................................ ....................... 67
FM Radio ................................................................ 68
Scanning and Saving Channels ........................................ 68
Listening to FM Radio ...................................................... 68
To turn off FM radio immediately....................................... 69
Sound Recorder ..................................................... 70
Recording a Voice Memo ................................................. 70
Playing a Voice Memo ...................................................... 70
More Apps .............................................................. 71
Clock ............................................................................... 71
Calculator ........................................................................ 72
File Manager .................................................................... 73
Settings .................................................................. 74
Profiles............................................................................. 74
General Settings .............................................................. 74
Personal .......................................................................... 78
Troubleshooting ..................................................... 79
For Your Safety ...................................................... 85
General Safety ................................................................. 85
Radio Frequency (RF) Energy .......................................... 86
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Hearing Aid Compatibility (HAC) regulations for Mobile
phones ............................................................................ 88
Distraction ....................................................................... 90
Product Handling ............................................................. 90
Electrical Safety ............................................................... 94
CTIA Requirements ......................................................... 95
Radio Frequency Interference .......................................... 96
Explosive Environments ................................................... 98
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External screen
Headset jack
Auxiliary
microphone
Speaker
Back cover
Camera
Volume key
(up/down)
Getting Started
Getting to Know Your Phone
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Internal screen
4-way navigation
and OK (center) key
Camera key
Send key
Delete key
Earpiece
Charging/
micro-USB jack
Left soft key
Recent apps key
Right soft key
Power/end key
Main microphone
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Key
Function
Left soft
key/Right soft
key
Press to select the options that show on the
bottom line of the screen. The options change
depending on the application/function being
used.
Send key
Press to open the Recent Calls app or place a
call.
Recent apps
key
Press to see recently used applications.
Camera key
Press to launch the Camera app.
Delete key
Delete text before the cursor while editing text.
Power/end key
Press and hold to turn on or off airplane
mode, power off or restart the phone.
Press to end a call or cancel a call attempt.
Press to return to the home screen.
4-way
navigation and
OK key
From standby mode, press up/down/left/right
to activate pre-set functions.
Press up/down/left/right to move the
highlight or cursor on the screen.
Press the center to make selections.
Knowing the Keys
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Key
Function
Volume key
Press or hold either end of the key to turn the
volume up or down.
Installing the micro-SIM Card and the
microSDHC™ card
Switch off your phone before installing or replacing the battery or
the micro-SIM card.
1. Insert your fingernail into the slot at the bottom left of the back
cover and lift it up gently.
2. Hold the micro-SIM card with the cut corner oriented as
shown and slip it into the card holder.
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WARNING!
To avoid damage to the phone, do not use any other kind of
SIM card, or any non-standard micro-SIM card cut from a SIM
card. You can get a standard micro-SIM card from your
service provider.
This device uses a micro-SIM card only.
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3. Hold the microSDHC card (not included) with the cut corner
oriented as shown and slip it into the card slot.
NOTE:
Some applications may require a microSDHC card to work
normally or may store certain data on it. Therefore, it is
recommended that you keep a microSDHC card installed and
not remove or replace it randomly.
4. Insert the battery by aligning the metal contacts on the
battery with the metal contacts in the battery compartment.
Gently push down on the battery until it clicks into place.
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5. Align the back cover with the back of the phone and press the
cover back into place. Ensure that all the tabs are secure and
there are no gaps around the cover.
Charging the Battery
Your phone‟s battery should have enough power for the phone to
turn on, find a signal, and make a few calls. You should fully
charge the battery as soon as possible.
If the battery is low, there will be a pop-up message on the
screen. As you charge your phone, the screen will tell you the
exact battery level each time you wake up your phone.
WARNING!
Use only ZTE-approved chargers and cables. The use of
unapproved accessories could damage your phone or cause the
battery to explode.
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1. Connect the adapter to the charging jack. Ensure that the
adapter is inserted with the correct orientation. Do not force
the connector into the charging jack.
2. Connect the charger to a standard AC wall outlet. If the phone
is on, you‟ll see a charging icon, such as or , appear
on the status bar.
3. Disconnect the charger when the battery is fully charged.
NOTE:
If the battery is extremely low, you may be unable to power on
the phone even when it is being charged. In this case, try again
after charging the phone for at least 10 minutes. Contact
customer service if you still cannot power on the phone after
prolonged charging.
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Extending the Battery Life
Active applications, screen brightness levels and Bluetooth can
drain your battery. You can follow the helpful tips below to
conserve your battery power:
Reduce the screen backlight time.
Lower the screen brightness.
Turn Bluetooth off when not in use.
Powering On/Off
Press and hold the Power/end key to turn on your phone.
To turn it off, press and hold the Power/end key to open the
options menu and then select Power off.
Setting Up for the First Time
When you first power on your phone after you purchase it or
reset it to factory settings, you need to do some settings before
using it.
Select the language you want to use and then press the Right
soft key for Next. Then follow the on-screen prompts to set up
your phone.
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Status &
Notifications
The function for
the Right soft key
The function for
the Left soft key
The function for
the OK key
Getting to Know Standby Mode
After power on your phone, the phone is in standby mode, the
standby mode is the starting point for your phone‟s applications,
functions, and menus.
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Personalizing
Changing the System Language
1. From standby mode, press the OK key.
2. Press the 4-way navigation key and the OK key to select
Settings.
3. Select General settings > Language & input > Language.
4. Select the language you need.
Setting the Date and Time
1. From standby mode, press the OK key and choose
Settings.
2. Select General settings > Date & time.
3. Uncheck Automatic date & time and Automatic time zone
if you want to set the date, time and time zone by yourself.
4. Set the date, time, time zone, and date/time format.
Changing Ringtone and Notification
Sound
You can customize the default ringtone for incoming calls and the
default notification sound quickly.
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1. From standby mode, press the OK key and choose Settings.
2. Select Profiles > General.
3. Press the Left soft key for Edit.
4. Select Phone ringtone or Default Notification ringtone.
5. Scroll through the ringtone list and select the ringtone you
want to use.
6. Press the Left soft key for Save.
NOTE:
See the chapter Contacts – Editing Contacts – Set a Ringtone for
a Contact for how to assign a special ringtone to an individual
contact.
Turning On/Off Key Tone
1. From standby mode, press the OK key.
2. Select Settings > Profiles > General.
3. Press the Left soft key for Edit.
4. Press the OK key to turn on or off the switch next to Key
tone.
Adjusting Volumes
1. From standby mode, press the OK key.
2. Select Settings > Profiles > General.
3. Press the Left soft key for Edit.
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4. Select the type of audio.
5. Press the Left/Right navigation key to adjust the volumes.
NOTE:
You can adjust the media volume when a media application is in
use by pressing the Volume Up/Down key. If no media
application is active, press the Volume Up/Down key to adjust
ringtone volume (or the earpiece volume during a call).
Switching to Silent Mode
You can set the phone to silent mode by using one of the
following methods.
Keep pressing the Volume Down key when no media
application is active. When the icon appears on the
status bar, the phone is set to silent mode with vibration.
When the icon appears on the status bar, the phone is in
silent mode.
From standby mode, press the OK key. Select Settings >
Profiles > Silent only/Vibrate only.
Applying New Wallpapers
1. From standby mode, press the OK key and choose Settings.
2. Select General settings > Display.
3. Select Wallpaper and choose Gallery or Wallpapers.
4. Choose the image you want to use as the wallpaper, and then
press the OK key to finish.
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Changing Screen Brightness
1. From standby mode, press the OK key and choose Settings.
2. Select General settings > Display > Brightness level.
3. Press the Left/Right navigation key to adjust the brightness
manually.
Enabling Anti-Theft
Anti-theft renders this phone inoperable when the device is lost
or stolen and the antitheft feature is initiated by an authorized
user. You can remotely ring or lock your device, erase everything
on it.
1. From standby mode, press the OK key and choose Settings.
2. Select Personal > Security > Anti-Theft.
3. Turn the Anti-Theft switch on, and follow the on-screen
prompts to finish the setup.
If you lose your phone, you can use the trusted email to send the
command (Lock, Alarm, or Factory data reset) to
phonenumber@mymetropcs.com.
NOTE:
The command must be listed in the email subject.
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Protecting Your Phone With Screen
Locks
You can protect your phone by creating a screen lock. When it is
enabled, you need to enter a numeric PIN to unlock the phone.
1. From standby mode, press the OK key and choose Settings.
2. Select Personal > Security > Screen lock.
3. Select None or PIN.
Select None to disable the screen lock.
Select PIN to set a numeric PIN that you must enter to
unlock your screen.
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4G LTE connected
Signal strength
4G connected
Mobile data in use
3G connected
Airplane mode
2G connected
Bluetooth on
No signal
Speaker on
Vibration on
Phone microphone off
Silent mode/no
interruptions
Alarm set
Battery low
/
Battery charging
Battery partially drained
Battery full
Knowing the Basics
Monitoring the Phone Status
The status bar at the top of the screen provides phone and
service status icons on the right side. Below are some of the
icons you may see.
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New SMS
Song playing
New MMS
Downloading data
Missed call
USB connected
Call in progress
Wired headset connected
Managing Notifications
Notification Icons
The status bar at the top of the home screen provides notification
icons on the left. Below are some of the icons you may see.
Entering Text
You can enter text using the following input methods: T12 abc,
T12 Abc, T12 ABC, abc, Abc, ABC, and number input.
Current Text Mode
When you are in a field that allows characters to be entered, the
text input mode indicator is shown in the upper of the display.
Changing the Input Mode
Press and hold the # key and select an input method.
T12 abc/T12 Abc/T12 ABC Mode
The predictive text method is based on a built-in dictionary and
generates words from the combination of letters pressed.
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Press each key once that corresponds to the letter you want
to enter. The letters are shown on the display as they are
entered. The list of candidate words changes as each key is
pressed.
Press the Up/Down navigation key to highlight a candidate
word and then press the OK key for select.
Press the 0 Key to insert a space, or press the * key to select
symbols.
Press the Delete key to delete the letter to the left of the
cursor. Press and hold the Delete key to delete all entered
text to the left of the cursor.
abc/Abc/ABC Mode
Press a number key (2 to 9) repeatedly until the required
character is shown on the screen. Press once to input the first
letter on the keypad, press twice quickly to input the second letter,
etc.
Press the 0 key to add a space.
123 Mode
When the input method icon is shown as 123, you can input
numbers directly using the number keys.
NOTE:
When using number input, you need to switch to other text input
methods if you want to insert a space by pressing the 0 key.
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Special Symbols
1. Press the * key.
2. Use the 4-way navigation key to select a symbol.
3. Press the OK key for Select.
Input Settings
Choose input settings by pressing the OK key and choose
Settings > General settings > Language & input from standby
mode.
In the Keyboard & input methods section, you can set the
default input method and choose the settings for input methods.
Opening and Switching Apps
Open an App
1. From standby mode, press the OK key.
2. Press the 4-way navigation key and the OK key to select
and open the app.
Switch Between Recently Opened Apps
1. Press the Recent apps key.
A list of the names and thumbnails of apps you‟ve used
recently opens. If you‟ve been using more apps recently than
can fit on the screen, press the Up/Down navigation key
scroll the list up and down.
2. Press the OK key to open that app.
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NOTE:
You can press the Left soft key for Clear all to remove all of
thumbnails from the list.
Connecting to Networks and
Devices
Connecting to Mobile Networks
Select Network Operator
1. From standby mode, press the OK key.
2. Select Settings > General settings > Mobile networks >
Network operators.
3. Select Search networks to search for all available networks.
4. Select a network in the network list to register manually.
You can also select Choose automatically to select
preferred network automatically.
Control Mobile Data Use
To enable or disable data access:
1. From standby mode, press the OK key.
2. Select Settings > General settings > Mobile networks.
3. Select Mobile Data to enable data access over the mobile
network. Select again to disable data access.
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To get data services when roaming:
1. From standby mode, press the OK key.
2. Select Settings > General settings > Mobile networks.
3. Select Data roaming.
NOTE:
Data roaming may incur significant roaming charges.
Select Network Type
1. From standby mode, press the OK key.
2. Select Settings > General settings > Mobile networks >
Preferred network type.
3. Choose the type of network you prefer to connect to.
Set Access Point Names
To connect to the Internet you can use the default Access Point
Names (APN). And if you want to add a new APN, please contact
the service provider to get the necessary information.
1. From standby mode, press the OK key.
2. Select Settings > General settings > Mobile networks >
Access Point Names.
3. Press the Left soft key and choose New APN.
4. Select each item to enter the information you get from your
service provider.
5. Press the Left soft key and choose Save to complete.
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NOTE:
To set the APN to default settings, Press the Left soft key and
choose Reset to default.
Connecting to Bluetooth® Devices
Bluetooth® is a short-range wireless communication technology.
Phones or other devices with Bluetooth capabilities can exchange
information wirelessly within a distance of about 10 meters. The
Bluetooth devices must be paired before the communication is
performed.
Turn Bluetooth On/Off
1. From standby mode, press the OK key.
2. Select Settings > General settings > Bluetooth.
3. Press the OK key.
When Bluetooth is on, the icon will appear in the status bar.
Change the Device Name
1. From standby mode, press the OK key.
2. Select Settings > General settings > Bluetooth.
3. Turn on the Bluetooth if Bluetooth is off.
4. Press the Left soft key and choose Rename this device.
5. Edit the name and press the OK key for Rename.
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Pair With Another Bluetooth Device
1. From standby mode, press the OK key.
2. Select Settings > General settings > Bluetooth.
3. Turn on the Bluetooth if Bluetooth is off.
Your phone automatically scans for and displays the IDs of all
available Bluetooth devices in range. You could press the
Left soft key and choose Refresh if you want to scan
again.
4. Select the device you want to pair with.
5. Confirm that the Bluetooth passkeys are the same between
the two devices and press the OK key for Pair. Alternately,
enter a Bluetooth passkey and press the OK key for Pair.
Pairing is successfully completed when the other device
accepts the connection or the same passkey is entered.
NOTE:
The Bluetooth passkey may be fixed for certain devices such as
headsets and handsfree car kits. You can try entering 0000 or
1234 (the most common passkeys) or refer to the documents for
that device.
Send Data via Bluetooth
1. Open the appropriate application and select the file or item
you want to share.
2. Select the option for sharing via Bluetooth. The method may
vary by application and data type.
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3. Select a Bluetooth device the phone has paired with or wait
for it to search for new devices and choose one of them.
Receive Data via Bluetooth
1. Turn Bluetooth on before trying to receive data via Bluetooth.
2. Press the OK key for Accept to start receiving the data.
Depending on your storage setting and whether a microSDHC
card is installed, received files are stored automatically in a
dedicated folder (Bluetooth, for instance) in the phone storage or
microSDHC directory. You can access them with the File
Manager app.
Connecting to Your Computer via USB
You can connect your phone to a computer with a USB cable and
transfer music, pictures, and other files in both directions. Your
phone stores these files in internal storage or on a removable
microSDHC card.
Connect Your Phone to a Computer via USB
1. Connect your phone to the PC with a USB cable.
2. Choose one of the following options:
Charge only: Charge your phone via USB.
Install driver: Install the driver needed for some USB
connection modes (such as MTP).
Media device (MTP): Transfer media files on Windows
or Mac®.
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Connect With Windows Media® Player
You can sync music on your phone and the computer installed
with Windows Media Player.
1. Connect the phone with your computer via USB and choose
Media device (MTP).
2. Open Windows Media Player and synchronize music files.
Disconnect Your Phone From the Computer
To disconnect the phone from the computer, simply unplug the
USB cable when you‟re finished.
Erase the microSDHC Card
1. From standby mode, press the OK key.
2. Select Settings > Device > Storage.
3. Scroll down and select Erase SD card > OK > ERASE SD
CARD > ERASE EVERYTHING.
CAUTION:
The formatting procedure erases all the data on the microSDHC
card, after which the files CANNOT be retrieved.
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Phone Calls
You can place calls from the Contacts or Messages that display
contact information. Wherever you see a phone number, you can
usually select it to dial.
Placing and Ending Calls
Place a Call by Dialing
1. From standby mode, enter the phone number with the hard
keypad. Press the Delete key to delete incorrect digits.
NOTE:
As you enter the phone number, your phone searches for
matching information in your contacts. If you see the number
and contact you want to call, select it and press the Send key
to place the call immediately.
2. Press the Send key to call the number.
NOTE:
To make an international call, press and hold the * key to enter
the plus (+) symbol. Next, enter the country code, followed by the
city/area code and then the phone number.
End a Call
During a call, press the Power/end key.
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Answering or Rejecting Calls
When you receive a phone call, the external screen is lighted
(when flip is close) or the Incoming Call screen opens(when flip is
open), displaying the Caller ID or the information about the caller
that you've entered in People. You can answer or reject the call,
or reject it with a text message.
Answer a Call
When you receive a phone call, open the flip(when flip is close)
or press the OK key for Answer(when flip is open).
NOTE:
To silence the ringer before answering the call, press the
Volume keys up or down.
Reject a Call
When you receive a phone call, close the flip or press the Right
soft key for Decline to reject the call.
You can also press the Left soft key and choose Message
reject to reject the call and send a preset text message to the
caller.
NOTE:
To edit the text response, press the OK key and choose Settings
Device > Call settings > Quick responses.
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Working With the Call Log
The Call Log is a list of all the calls you've placed, received, or
missed. It provides a convenient way to redial a number, return a
call, or add a number to your Contacts.
To open the call log, press the OK key and choose Recent Calls
from standby mode.
Place a Call From the Call Log
1. Open the call log.
2. Select a number for more information about the call, or press
the Send key to call back.
Add a Call Log Number as a Contact
1. Open the call log.
2. Select a number to view more call information.
3. Press the Left soft key.
4. To add the number to an existing contact, select Update
existing contact. To add a new contact, select Create new
contact.
Take Other Actions on a Call Log Entry
1. Open the call log.
2. Select a number to view more call information. While viewing
the call details, you can:
Press the Send key to call it.
Press the Left soft key and choose Remove from call
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log to delete the call log.
Press the Left soft key and choose Edit number before
call to edit the number in the dialer before calling it.
Press the Left soft key and choose Send Message to
send a message.
Calling Your Contacts
1. From standby mode, press the Left soft key.
2. Scroll up or down to view all your contacts with phone
numbers.
NOTE:
You can search for a contact by inputting the contact name
you want to search for at the bottom of the screen.
3. Select a contact or number and press the Send key to call it.
Checking Voicemail
If you have set the phone to divert calls to voicemail, callers can
leave voicemail messages when they cannot reach you. Here‟s
how to check the messages they left.
1. From standby mode, press and hold the 1 key on the hard
keypad. If prompted, enter your voicemail password.
2. Follow the voice prompts to listen to and manage your
voicemail messages.
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NOTE:
To set your voicemail service, press the OK key and choose
Settings > Device > Call settings > Carrier Settings >
Voicemail and select the voicemail settings (except voicemail
number) you want to change. For detailed information, please
contact the service provider.
Using Options During a Call
During a call, you will see a number of onscreen options..
Press the OK key to turn on or off the speaker.
Press the Right soft key to mute or unmute your
microphone.
Press the Left soft key for more call options. You can hold or
unhold the current call, add another call, or end the call.
WARNING!
Because of higher volume levels, do not place the phone near
your ear during speakerphone use.
Managing Multi-party Calls
When the call waiting and three-way call features are available,
you can switch between two calls or set up a conference call.
NOTE:
The call waiting and three-way call features need network
support and may result in additional charges. Please contact your
service provider for more information.
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Switch Between Current Calls
When you‟re on a call and another call comes in, your phone
screen informs you and displays the caller ID.
To respond to an incoming call while you’re on a call:
Select Hold current and answer to answer the call. (This puts
the first caller on hold and answers the second call.)
To switch between two calls:
Press the Left soft key and choose Swap.
Set Up a Conference Call
With this feature, you can talk to two people at the same time.
1. Enter a number with hard keyboard and press the Send key.
2. Once you have established the connection, press the Left
soft key and choose Add call, and then enter the second
number. (This puts the first caller on hold.)
3. When you‟re connected to the second party, press the Left
soft key and choose Merge calls.
If one of the people you called hangs up during your call, you and
the remaining caller stay connected. If you initiated the call and
are the first to hang up, all callers are disconnected.
To end the conference call, press the Power/end key.
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Adjusting Your Call Settings
Use Fixed Dialing Numbers
Fixed Dialing Numbers (FDN) allows you to restrict outgoing calls
to a limited set of phone numbers.
1. From standby mode, press the OK key and choose
Settings > Device > Call settings > Carrier Setting > Fixed
Dialing Numbers.
2. The following options are available:
Enable FDN: Input the PIN2 code to enable the FDN
feature.
Change PIN2: Change the PIN2 code for FDN access.
FDN list: Manage the FDN list.
NOTE:
The PIN2 code is provided by your carrier. Entering an incorrect
PIN2 code more times than allowed can get your micro-SIM card
locked. Contact the service provider for assistance.
Edit Quick Response to Rejected Callers
1. From standby mode, press the OK key and choose
Settings > Device > Call settings > Quick responses.
2. Select the text message to edit it.
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Set Voicemail
1. From standby mode, press the OK key and choose
Settings > Device > Call settings > Carrier Setting >
Voicemail.
2. Select Voicemail service to select the voicemail service
provider. Your carrier is the default.
Set TTY Mode
Select a TTY mode for your phone to work with a teletypewriter,
or turn TTY off.
1. From standby mode, press the OK key and choose
Settings > Device > Call settings > TTY mode.
2. Select one of the following options. Consult your
teletypewriter manufacturer‟s manual if necessary.
TTY Off: Users who can hear and talk can disable TTY
support.
TTY Full: Users who cannot talk or hear may use this
mode to send and receive text messages through a TTY
device.
TTY HCO: Users who can hear, but cannot talk, may use
this mode to listen to conversation of the other party and
respond via text messages.
TTY VCO: Users who can talk, but cannot hear, may use
this mode to talk through the phone and receive
responses via text messages.
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Set Speed Dials
You can press and hold the 1 ~ 9 keys from the dialer to call the
corresponding speed dial number.
The number key 1 is reserved to speed dial your voicemail.
To assign a speed dial key:
1. From standby mode, press the OK key and choose
Settings > Device > Call settings > Speed dial.
2. Select a speed dial key.
3. Select a contact from the contact list.
4. Press the OK key for OK.
Bar Certain Calls
Call barring feature allows you to forbid certain types of calls from
your phone.
1. From standby mode, press the OK key and choose
Settings > Device > Call settings > Carrier Setting > Call
Barring Settings.
2. Set the restriction of specific types of calls from your phone.
Forward Incoming Calls
Call forwarding feature allows you to forward your incoming calls
to another phone number.
1. From standby mode, press the OK key and choose
Settings > Device > Call settings > Carrier Setting > Call
forwarding.
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2. Select an available option ( Always forward, When busy,
When unanswered, or When unreachable) to enable it.
Other Options
1. From standby mode, press the OK key and choose
Settings > Device > Call settings > Carrier Setting >
Additional settings.
2. Select Caller ID to choose whether your number is displayed
when someone receives your outgoing call. Or check Call
waiting to get notified of incoming calls during a call.
NOTE:
Please contact the service provider to check whether the caller
ID and call waiting features are available.
Open to Answer
When you receive a call, you can open the flip to answer the call.
1. From standby mode, press the OK key and choose
Settings > Device > Call settings.
2. Check Open to answer.
Close to end call
During a call, close the flip to end the call.
1. From standby mode, press the OK key and choose
Settings > Device > Call settings.
2. Check Close to end call.
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Voice over LTE Preferred
The function allows transferring of voice over LTE networks and
provides faster call connections and better call quality.
1. From standby mode, press the OK key and choose
Settings > Device > Call settings.
2. Turn on Voice over LTE preferred.
View Call Timers
You can view your call and data details. From standby mode,
press the OK key and choose Settings > Device > Call
settings > Call Timers.
Set Hearing Aids
Your phone supports the Hearing Aid Compatibility (HAC)
function. When you turn on the hearing aid compatibility and use
a hearing aid with a telecoil to answer the phone, it will help you
hear more clearly during the phone call.
1. From standby mode, press the OK key and choose
Settings > Device > Call settings.
2. Check Hearing aids to turn on hearing aid compatibility.
CAUTION:
Do not turn on the Hearing aids option unless you use a hearing
aid with a telecoil. Using this setting without a hearing aid or with
a hearing aid without a telecoil may be harmful to your hearing.
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Contacts
To see your contacts, press the Left soft key from standby
mode. From there, you can select the tabs on the top of the
screen to quickly switch to the contact groups .
Checking Contact Details
1. From standby mode, press the Left soft key to access your
contact list.
2. Scroll through the list to view all your contacts.
3. Select a contact to view its details.
Adding a New Contact
1. From standby mode, press the Left soft key.
2. Press the Left soft key and choose New contact.
NOTE:
If there are no contacts, press the OK key to select CREATE
A NEW CONTACT.
3. Enter the information of the contact, such as name, phone
numbers, and so on.
4. Press the Left soft key and choose Done.
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Setting Up Your Own Profile
You can create your own name card in your phone.
1. From standby mode, press the Left soft key.
2. Select Set up my profile or your name, whichever is at the
top of the contact list.
3. Edit your profile information .
4. Press the Left soft key and choose Done.
Importing, Exporting, and Sharing
Contacts
You can import/export contacts from/to your micro-SIM or
microSDHC card. This is especially useful when you need to
transfer contacts between different devices. You can also quickly
share your contacts using Bluetooth and Messages.
Import Contacts From the Storage
1. From standby mode, press the Left soft key.
2. Press the Left soft key and choose Import/Export > Import
from storage.
3. If prompted, press the 4-way navigation key and the Left
soft key to choose to import one, multiple, or all vCard files.
4. Press the OK key.
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5. If prompted, select the .vcf file(s) and press the OK key for
OK.
Export Contacts to the micro-SIM Card
1. From standby mode, press the Left soft key.
2. Press the Left soft key and choose Import/Export > Export
to SIM card.
3. Select the contacts you need.
4. Press the Left soft key and choose Done.
Export Contacts to the Storage
1. From standby mode, press the Left soft key.
2. Press the Left soft key and choose Import/Export > Export
to storage.
3. The phone will prompt you with the name of the vCard file.
Press the OK key to create the file on the storage.
Share Contacts
1. From standby mode, press the Left soft key.
2. Press the Left soft key and choose Multi-Select.
3. Select the contacts you want to share.
4. Press the Left soft key and choose Share.
5. Select to share the contacts via Messaging or Bluetooth.
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Working With Groups
View Your Contact Groups
1. From standby mode, press the Left soft key.
2. Select the contact groups tab .
3. Scroll through the list to view the preset groups and any
groups you have created.
4. Select a group to view its members.
NOTE:
To send messages to the group members, select the group and
press the Left soft key and then choose Send Group message
to select message recipients from the listed group members.
Set Up a New Group
1. From standby mode, press the Left soft key.
2. Select the contact groups tab .
3. Press the Left soft key and choose Create group.
4. Enter a group name.
5. Select Add member and select the contacts you wish to be
the group members.
6. If necessary, select Default below RingTone to set up the
ringtone.
7. Press the Left soft key and choose Save.
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Delete a Group
1. From standby mode, press the Left soft key.
2. Select the contact groups tab .
3. Select a group.
4. Press the Left soft key and choose Delete Group.
5. Press the OK key to disband the group. The contacts in the
group will not be deleted.
Edit a Group
1. From standby mode, press the Left soft key.
2. Select the contact groups tab .
3. Select a group.
4. Press the Left soft key and choose Edit group.
Searching for a Contact
1. From standby mode, press the Left soft key.
2. Scroll down to field at the bottom of the screen.
3. Input the contact name you want to search for. The contacts
matched will be listed.
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Editing Contacts
Edit Contact Details
1. From standby mode, press the Left soft key.
2. Select a contact you need to edit.
3. Press the OK key for Edit.
4. Edit the contact and press the Left soft key and then choose
Done.
Set a Ringtone for a Contact
Assign a special ringtone to a contact, so you know who is
calling when you hear the ringtone.
1. From standby mode, press the Left soft key.
2. Select a contact you want to set a ringtone.
3. Press the OK key for Edit.
4. Select Default below RINGTONE.
5. Select a ringtone you like and press the Left soft key for
Save.
Delete Contacts
1. From standby mode, press the Left soft key.
2. Press the Left soft key and choose Multi-Select.
3. Select the contacts you want to remove.
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4. Press the Left soft key and choose Delete.
5. Press the OK key to confirm.
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Messages
You can use Messages to exchange text messages (SMS) and
multimedia messages (MMS).
Opening the Messaging Screen
From standby mode, press the Right soft key.
The Messaging screen opens where you can create a new
message or open an ongoing message thread.
Press the Left soft key and choose New message to write
a new text or multimedia message.
Select an existing message thread to open the conversation
you‟ve had with a certain number.
Sending a Message
1. From standby mode, press the Right soft key.
2. Press the Left soft key and choose New message.
3. Enter the recipient's phone number(s). You can also press
the OK key for Recipients to add recipients from Recent
Calls, Contacts or Groups.
4. Scroll down to the input text field and enter the content of
your text message.
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5. If you want to send a multimedia message, press the Left
soft key and choose Insert attach to attach a file to the
message.
6. Press the OK key for Send to send the message.
NOTE:
Do not add a message subject or any attachment if you want to
send a text message. Otherwise you may be charged for a
multimedia message.
Replying to a Message
Messages you receive are appended to existing threads for the
same number. If the new message comes from a new number,
a new thread is created.
1. On the Messaging screen, select the thread that has the
message you want to reply to.
2. Enter your reply in the text box at the bottom. You can press
the Left soft key and choose Insert attach to attach a file to
the message if you want to reply with an MMS.
3. Press the OK key for Send to send the message.
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Forwarding a Message
1. On the Messaging screen, select the thread that has the
message you want to forward.
2. Select the message.
3. Select Forward in the menu that opens.
4. Enter a recipient for the message and edit the content if you
want.
5. Press the OK key for Send to send the message.
Changing Message Settings
Press the Left soft key and choose Settings in the Messaging
screen to change Messages settings.
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Calendar
To open Calendar, press the OK key and select Calendar from
standby mode.
Viewing Your Calendars and Events
Change Calendar Views
You can view your calendars in different forms. The app offers
three views: Month, Week, and Agenda.
To change calendar views, press the Left soft key and choose
View by, and then select the view you prefer.
View Event Details
In Agenda or Week view, select an event to view its details.
In Month view, select a day and then choose an event to view
its details.
Creating an Event
1. In any Calendar view, press the Left soft key and choose
New event.
You can also select a spot in Week view to add an event to
that time spot.
2. Enter the event details and press the Left soft key for Save.
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To…
do…
Edit the event,
press the Left soft key and choose
Edit.
Delete the event,
press the Left soft key and choose
Delete.
Editing or Deleting an Event
1. Find the event you want to edit or delete.
2. Open its details screen (see Viewing Your Calendars and
Events – View Event Details in this chapter).
3. Do one of the following as you need.
Changing Calendar Settings
To change Calendar settings, open a Calendar view (Week,
Month, or Agenda) and press the Left soft key and then
choose Settings.
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MetroWEB
Use MetroWEB to view web pages and search for information.
Opening the Browser
Press the OK key and select MetroWEB to start this function.
The last web page you were viewing is displayed. If you have
not used MetroWEB recently, your home page opens.
Browser also opens when you select a web link - for example,
in a text message.
Open a Web Page or Search the Web
1. Press the OK key and choose MetroWEB.
2. To visit a particular website, press the Left soft key and
select Type URL.
3. Enter the web address, and press the OK key for Select.
4. To access your bookmarks, press the Left soft key and
select Bookmarks.
5. Select a bookmark and press the OK key to visit the
website.
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Changing Browser Settings
You can configure a number of Browser settings to customize
the way you browse the web, including several that you can use
to control your privacy.
To open the Browser settings screen, press the Left soft key
and choose Settings.
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Camera
You can use your phone to take photos and record videos.
Photos and videos are stored on the phone‟s memory card or in
the phone‟s internal storage. You can copy them to your
computer or access them in the Gallery app.
Capturing a Photo
1. From standby mode, press the Camera key.
2. Line up your shot in the camera viewfinder.
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Number
Function
1
Press the Left soft key to change the camera
settings.
2
Press the Left navigation key to switch between
the camera and camcorder.
3
Press the OK key to take a picture.
4
Press the Right navigation key to view pictures
and videos you have taken.
5
Press the Right soft key to exit.
Filter
Set the filter.
White balance
Select how the camera adjusts colors in
different kinds of light to achieve the most
natural-looking colors for your shots or choose
to allow the camera to adjust the white balance
automatically.
Brightness
Adjust the brightness. To let the camera set the
brightness automatically, select 0.
ISO
Adjust the ISO.
3. Press the OK key.
Customizing Camera Settings
Before taking a photo, you can press the Left soft key to open
the following camera setting options.
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Settings
Set the picture size, video quality, shutter tone,
photo auto review, or store location.
Recording a Video
1. From standby mode, press the OK key and choose
Camcorder.
2. Aim the camera at the subject.
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Number
Function
1
Press the Left soft key to change the camcorder
settings.
2
Press the Left navigation key to switch between
the camera and camcorder.
3
Press the OK key to record a video.
4
Press the Right navigation key to view pictures
and videos you have taken.
5
Press the Right soft key to exit.
3. Press the OK key to start recording. You can also press the
Left soft key to pause or resume recording.
4. Press the OK key to stop recording.
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Gallery
Opening Gallery
From standby mode, press the OK key and choose Gallery to
view albums of your pictures and videos.
Working With Albums
When you open Gallery, all pictures and videos on your phone
are displayed in a number of albums.
To view album contents:
Select an album to view the pictures and videos it contains.
To share pictures or videos:
1. Press the Left soft key and choose Multi-select after you
open an album to select a picture or a video.
2. Select more items that you want to share.
3. Press the Left soft key and choose Share.
4. Select how you want to share the items.
To delete albums:
1. Press the Left soft key and choose Multi-select in the
Albums view.
2. Select more albums that you want to delete.
3. Press the Left soft key and choose Delete > OK.
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Working With Pictures
Press the Left soft key to delete, share, view picture file
detail, or browse the album contents in a slideshow.
Press the OK key to view the picture in fullscreen.
Press the Right soft key to return to the album.
Playing Videos
1. Select an album in the gallery and then choose the
thumbnail of a video.
2. Press the OK key for Play to start playing.
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Music
From standby mode, press the OK key and select Multimedia >
Music to play audio files stored on your phone. Music supports
a wide variety of audio formats, so it can play music you
download from Internet, copy from your CD collection, and so
on.
Copying Music Files to Your Phone
Before using Music, you need to copy or download audio files to
your phone.
Copy From a Computer
1. Connect your phone and the computer with a USB cable.
2. Select Media device (MTP) to browse the files in the phone
storage and on the microSDHC card.
3. Copy the music file from the PC and paste it to the phone
storage or microSDHC card.
Receive via Bluetooth
You can receive music files from other devices via Bluetooth.
See Receive Data via Bluetooth.
Viewing Your Music Library
From standby mode, press the OK key and select Multimedia >
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Music and your music library is displayed. All your audio files
are cataloged according to the information stored in the files.
Select the tabs to view your music library organized by All
Songs, Playlists, or Albums.
NOTE:
If an audio file is being played, press the Left soft key and
choose Now Playing to open the playback screen.
Playing Music
Select a song in the music library to listen to it. Press the Left
soft key and choose Now Playing, and then the playback
screen appears.
Press the OK key to pause and resume playback.
Press the Left/Right navigation key to skip songs.
Managing Playlists
Create playlists to organize your music files into sets of songs,
so that you can play the songs you like in the order you prefer.
Select a song, press the Left soft key and choose Add to
playlist to add it to a playlist or create a new playlist.
Select a playlist, press the Left soft key and choose Delete
to delete the playlist.
Select a playlist, press the Left soft key and choose
Rename to rename the playlist.
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Video Player
Use the video player to play various kinds of videos.
Opening the Video Library
Press the OK key and select Multimedia > Video to view your
video library.
Playing and Controlling Videos
Select a video in the video library to play it. You can pause and
resume the playback, or jump to any part of the video. You can
also exit the video by pressing the Right soft key.
Managing Video Files
To delete videos:
1. Using the Up/Down navigation key to select a video in the
video library. The video is highlighted.
2. Press the Left soft key and choose Multi-Select.
3. Select a video, to remove more videos, select them.
4. Press the Left soft key and choose Delete > OK.
To share videos:
1. Using the Up/Down navigation key to select a video in the
video library. The video is highlighted.
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2. Press the Left soft key and choose Multi-Select.
3. Press the Left soft key and choose Share.
4. Select how you want to share the items.
FM Radio
With the FM radio, you can search for radio channels, listen to
them, and save them on your phone. Note that the quality of the
radio broadcast depends on the coverage of the radio station in
your area. The wired headset that comes with your phone
works as an antenna, so always connect the headset when
using the radio. When you receive an incoming call while
listening to the radio, the radio will be turned off.
Scanning and Saving Channels
The first time you plug in a wired headset and open FM Radio,
you phone scans for all available channels automatically.
To scan again, press the Left soft key and choose Scan. All
previously saved channels will be removed.
Listening to FM Radio
1. Press the OK key and select Multimedia > FM Radio while
the headset is connected.
2. Press the Left/Right navigation key to select one of the
saved channels.
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To turn off FM radio immediately
Press the Left soft key and choose Exit.
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Sound Recorder
Sound Recorder enables you to record voice memos and
listen to them whenever you like.
Recording a Voice Memo
1. Press the OK key and select Multimedia > Sound
Recorder.
2. Press the OK key for Record to start recording. You can
press the OK key to pause or continue during the recording.
3. Press the Left soft key for Stop to stop recording. The
memo is automatically saved.
Playing a Voice Memo
To play any saved memo:
1. Press the Left soft key and choose All Recordings to see
all recordings.
2. Select the title of a memo and press the OK key for Play to
play it.
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More Apps
Clock
From standby mode, press the OK key and choose Clock. The
Clock app allows you to check local time in places around the
world, set alarms, and use timers.
Set a New Alarm
1. Select the tab in the Clock app.
2. Select an existing alarm, press the Left soft key and
choose Edit to configure it, or press the Left soft key and
choose New alarm to create a new alarm.
3. Set up the alarm options, such as time, alarm days, repeat,
snooze, and alarm ringtone.
4. Press the Left soft key for Save to save and exit.
NOTE:
To enable or disable existing alarms directly, just press the
OK key.
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Check World Time
1. Select the tab in the Clock app.
2. Press the Left soft key and choose Add City to add a new
city or country.
Use the Stopwatch and Countdown
Select the or tab in the Clock app to use the
stopwatch or the countdown timer.
Stopwatch allows you to record lap times (100 laps at most),
while countdown allows you to set a time and count down to
zero.
Calculator
Press the OK key and select Tools > Calculator.
Modify your number with hard keyboard and the 4-way
navigation key.
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File Manager
Quickly access all of your images, videos, audio clips, and
other types of files on your phone and on the memory card.
Press the OK key and select Tools > File Manager. Select /
to switch between the phone storage and memory card
storage.
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Settings
Press the OK key and choose Settings. The Settings contains
most of the tools for customizing and configuring your device.
Profiles
Adjust different types of profiles (see Personalizing – Adjusting
Volumes), toggle sound and mute (see Switching to Silent
Mode), set up ringtone and notification sound (see
Personalizing – Changing Ringtone and Notification Sound),
and select system sounds (refer to Turning On/Off Key Tone).
General Settings
Airplane Mode
In the Settings, select General settings > Airplane mode. All
the phone‟s radios that transmit voice or data are turned off.
Bluetooth
Turn Bluetooth on or off and configure your Bluetooth
connections. See Connecting to Networks and Devices –
Connecting to Bluetooth Devices.
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Mobile Networks
Control mobile data use, select mobile network and set access
point names. See Connecting to Networks and Devices –
Connecting to Mobile Networks.
Display
Brightness level: Set the brightness of the display.
Wallpaper: Select a background image for the Home Screen.
Sleep: Set the length of time of inactivity before the screen
turns off.
Keypad light: Set the light of the keypad.
Font size: Set the font size of the text on the screen.
Date & Time
Set date, time, time zone, and how date and time are displayed.
You can also use network-provided data.
Navigation Key Shortcuts
Select to assign a navigation key as a shortcut to functions,
such as the Calendar.
Language & Input
Language: Select a language and region for your system.
Keyboard & input methods: Configure text input settings.
See Input Settings.
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Text-to-speech output:
Preferred engine: Select the speech synthesis engine
you want to use or change its settings.
Speech rate: Select how quickly you want the
synthesizer to speak.
Pitch: Adjust the tone of the spoken text.
Listen to an example: Play a brief sample of the
speech synthesizer, using your current settings.
Default language status: View the default language
status.
Device
Data Usage
You can check how much data has been used during the time
cycle you set, set a mobile data limit and warning, see what
apps have been using mobile data, or restrict background data
for individual apps.
NOTE:
The data usage is measured by your phone. Your carrier‟s data
usage accounting may differ.
Storage
Check memory information for your memory card and internal
storage.
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Save location: Select where to store your pictures, videos
or files.
Erase SD card: Erase all data on your memory card and
prepare it for use with your phone.
Connect to PC
Select your USB connection type between your phone and PC.
See Connecting to Your Computer via USB.
Call Settings
Customize the settings for phone calls. See Phone Calls –
Adjusting Your Call Settings.
Accessibility
Configure accessibility plug-ins on your phone, such as using
TalkBack for low-vision users.
About Phone
View phone status and legal information. You can also upgrade
your phone system from update packages copied to the storage
card.
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Personal
Security
Screen lock: Disable the screen lock or enable it with PIN.
See Personalizing – Protecting Your Phone With Screen
Locks.
Owner info: Set the text that you may display on the lock
screen.
Set up SIM card lock:
Lock SIM card: Activate or deactivate the PIN lock to
require PIN before accessing the micro-SIM card.
Change SIM PIN: Change the PIN used to access the
micro-SIM card.
Anti-Theft: Used to control the lost phone remotely. It‟s
different from PIN. See Enabling Anti-Theft.
Reset
Factory data reset: Reset your phone to factory default
settings. All your personal data from the phone‟s internal
storage will be erased. You can also erase the data on the
memory card during the process.
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Problem
Possible causes
Possible solution
Poor
reception
The network signal is too
weak at your current
location, for example, in
a basement or near a
tall building, because
wireless transmissions
cannot effectively reach
it.
Move to a location
where the network
signal can be properly
received.
The network is busy at
the current time (for
example, during peak
times, there may be too
much network traffic to
handle additional calls).
Avoid using the phone at
such times, or try again
after waiting a short
time.
You are too far away
from a base station for
your service provider.
You can request a
service area map from
your service provider.
Troubleshooting
If you encounter problems while using the phone, or if it
performs abnormally, you can refer to the chart below. If your
particular problem cannot be resolved using the information in
the chart, contact the dealer where you purchased the phone.
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Problem
Possible causes
Possible solution
Echo or
noise
Poor network link quality
on the part of your
service provider.
End the call and dial
again. You may be
switched to a
better-quality network
link or phone line.
Poor local telephone line
quality.
End the call and dial
again. You may be
switched to a
better-quality network
link or phone line.
Unable to
select
certain
features
Your service provider
does not support these
features, or you have not
applied for services that
provide these features.
Contact your service
provider.
Battery not
charging
The battery or battery
charger is damaged.
Contact the dealer.
The phone‟s
temperature is below
0°C or higher than 45 °C.
Adjust the battery
charging environment to
avoid extremes of
temperature.
Poor contact between
the battery and charger.
Check all connectors to
ensure that all
connections have been
properly made.
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Problem
Possible causes
Possible solution
Shortened
standby time
The standby time is
related to your service
provider system
configuration. The same
phone used with
different service
providers‟ systems will
not provide exactly the
same length of standby
time.
If you are located in an
area where signaling is
weak, temporarily power
off the phone.
The battery is depleted. In
high temperature
environments, battery
life will be shortened.
Use a new battery.
If you are not able to
connect to the network,
the phone will continue
to send out signals as it
attempts to locate a
base station. Doing so
consumes battery power
and will consequently
shorten standby time.
Change your location to
one where the network
is accessible, or
temporarily turn off your
phone.
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Problem
Possible causes
Possible solution
Cannot turn
your phone
on
Battery power has been
depleted.
Recharge the phone‟s
battery.
micro-SIM
card error
micro-SIM card
malfunction or damage.
Take the micro-SIM card
to your service provider
for testing.
micro-SIM card inserted
improperly.
Insert the micro-SIM
card properly.
Debris on the micro-SIM
card contacts.
Use a soft, dry cloth to
clean the micro-SIM
card contacts.
Unable to
connect to
the network
micro-SIM card invalid.
Contact your service
provider.
You are not within the
network‟s service area.
Check the service area
with your service
provider.
Poor signal.
Move to an open space,
or if you are inside a
building, move closer to
a window.
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Problem
Possible causes
Possible solution
Cannot
answer
incoming
calls
You have activated the
Call barring feature.
Go to Settings >
Device > Call
settings > Carrier
Settings > Call Barring
Settings, and then
select Deactive All.
You cannot
make
outgoing
calls.
You have activated the
Call barring feature.
Go to Settings >
Device > Call
settings > Carrier
Settings > Call Barring
Settings, and then
select Deactive All.
You have activated the
Fixed dial numbers
feature.
Go to Settings >
Device > Call
settings > Carrier
Settings > Fixed
Dialing Numbers and
disable it.
PIN Code
blocked
You have entered an
incorrect PIN code three
consecutive times.
Contact your service
provider. If the service
provider provides the
micro-SIM card‟s PUK
code, use the PUK code
to unlock the micro-SIM
card.
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Problem
Possible causes
Possible solution
Unable to
enter
information
into the
phonebook
The phonebook‟s
memory is already full.
Delete unnecessary
data from the contacts.
Phone
crashes,
reboots,
freeze, or
cannot be
powered on
Some third-party
software is not
compatible with your
phone.
Reset the phone to
factory status.
Upgrade the phone
software.
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For Your Safety
Don‟t make or receive
handheld calls while
driving. Never text
while driving.
Don‟t use at gas
stations.
Keep your phone at
least 15 mm away
from your ear or body
while making calls.
Your phone may
produce a bright or
flashing light.
Small parts may
cause choking.
Don‟t dispose of your
phone in fire.
Your phone can
produce a loud sound.
To prevent possible
hearing damage, do
not listen at high
volume levels for long
periods.
Avoid contact with
anything magnetic.
Avoid extreme
temperatures.
Keep away from
pacemakers and other
electronic medical
devices.
Avoid contact with
liquids. Keep your
phone dry.
General Safety
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Turn off when asked to
in hospitals and
medical facilities.
Don‟t take your phone
apart.
Turn off when told to in
aircrafts and airports.
Only use approved
accessories.
Turn off when near
explosive materials or
liquids.
Don‟t rely on your
phone for emergency
communications.
Radio Frequency (RF) Energy
This phone is designed and manufactured not to exceed the
emission limits for exposure to radio frequency (RF) energy set
by the Federal Communications Commission of the United
States.
During SAR testing, this device was set to transmit at its highest
certified power level in all tested frequency bands, and placed
in positions that simulate RF exposure in usage against the
head with no separation, and near the body with the separation
of 10 mm. Although the SAR is determined at the highest
certified power level, the actual SAR level of the device while
operating can be well below the maximum value. This is
because the phone is designed to operate at multiple power
levels so as to use only the power required to reach the network.
In general, the closer you are to a wireless base station
antenna, the lower the power output.
The exposure standard for wireless devices employing a unit of
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measurement is known as the Specific Absorption Rate, or
SAR. The SAR limit set by the FCC is 1.6 W/kg.
This device is complied with SAR for general population
/uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and
had been tested in accordance with the measurement methods
and procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this
model phone with all reported SAR levels evaluated as in
compliance with the FCC RF exposure guidelines. SAR
information on this model phone is on file with the FCC and can
be found under the Display Grant section of
www.fcc.gov/oet/ea/fccid after searching on FCC ID:
SRQ-Z320.
For this device, the highest reported SAR value for usage
against the head is 0.75 W/kg, for usage near the body is 0.83
W/kg.
While there may be differences between the SAR levels of
various phones and at various positions, they all meet the
government requirements.
SAR compliance for body-worn operation is based on a
separation distance of 10 mm between the unit and the human
body. Carry this device at least 10 mm away from your body to
ensure RF exposure level compliant or lower to the reported
level. To support body-worn operation, choose the belt clips or
holsters, which do not contain metallic components, to maintain
a separation of 10 mm between this device and your body.
RF exposure compliance with any body-worn accessory, which
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contains metal, was not tested and certified, and using such
body-worn accessory should be avoided.
Hearing Aid Compatibility (HAC)
regulations for Mobile phones
In 2003, the FCC adopted rules to make digital wireless
telephones compatible with hearing aids and cochlear implants.
Although analog wireless phones do not usually cause
interference with hearing aids or cochlear implants, digital
wireless phones sometimes do because of electromagnetic
energy emitted by the phone's antenna, backlight, or other
components. Your phone is compliant with FCC HAC regulations
(ANSI C63.19- 2007). While some wireless phones are used
near some hearing devices (hearing aids and cochlear implants),
users may detect a buzzing, humming, or whining noise. Some
hearing devices are more immune than others to this interference
noise and phones also vary in the amount of interference they
generate. The wireless telephone industry has developed a
rating system for wireless phones to assist hearing device users
in finding phones that may be compatible with their hearing
devices. Not all phones have been rated. Phones that are rated
have the rating on their box or a label located on the box. The
ratings are not guarantees. Results will vary depending on the
user's hearing device and hearing loss. If your hearing device
happens to be vulnerable to interference, you may not be able to
use a rated phone successfully. Trying out the phone with your
hearing device is the best way to evaluate it for your personal
needs.
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This phone has been tested and rated for use with hearing aids
for some of the wireless technologies that it uses. However, there
may be some newer wireless technologies used in this phone
that have not been tested yet for use with hearing aids. It is
important to try the different features of this phone thoroughly
and in different locations, using your hearing aid or cochlear
implant, to determine if you hear any interfering noise. Consult
your service provider or the manufacturer of this phone for
information on hearing aid compatibility. If you have questions
about return or exchange policies, consult your service provider
or phone retailer.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and
are likely to generate less interference to hearing devices than
phones that are not labeled. M4 is the better/higher of the two
ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and
are likely to be more usable with a hearing device‟s telecoil (“T
Switch” or “Telephone Switch”) than unrated phones. T4 is the
better/ higher of the two ratings. (Note that not all hearing devices
have telecoils in them.)
Your phone meets the MX/TX level rating.
Hearing devices may also be rated. Your hearing device
manufacturer or hearing health professional may help you find
this rating. For more information about FCC Hearing Aid
Compatibility, please go to http://www.fcc.gov/cgb/dro.
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Distraction
Driving
Full attention must be given to driving at all times in order to
reduce the risk of an accident. Using a phone while driving (even
with a hands free kit) can cause distraction and lead to an
accident. You must comply with local laws and regulations
restricting the use of wireless devices while driving.
Operating Machinery
Full attention must be given to operating machinery in order
to reduce the risk of an accident.
Product Handling
General Statement on Handling and Use
You alone are responsible for how you use your phone and any
consequences of its use.
You must always turn off your phone wherever the use of a
phone is prohibited. Use of your phone is subject to safety
measures designed to protect users and their environment.
Always treat your phone and its accessories with care and
keep it in a clean and dust-free place.
Keep the screen and camera lens clean. Unclean screen or
camera lens may slow down the phone's reaction to your
operations or lower image quality.
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Clean the device and its accessories with a soft material such
as cleaning cloth for eyeglass lenses. Do not use alcohol or
other corrosive substances for cleaning or allow them to get
inside.
Do not expose your phone or its accessories to open flames
or lit tobacco products.
Do not expose your phone or its accessories to liquid,
moisture or high humidity.
Do not drop, throw or try to bend your phone or its
accessories.
Do not paint your phone or its accessories.
Do not attempt to disassemble your phone or its accessories.
Only authorized personnel can do so.
Do not expose or use your phone or its accessories in a
environment with or that can reach extreme temperatures,
minimum - [5] and maximum + [50] degrees Celsius.
Do not place your phone inside or near heating equipments or
high pressure containers, such as water heaters, microwave
ovens, or hot cooking utensils. Otherwise, your phone may be
damaged.
Please check local regulations for disposal of electronic
products.
Do not carry your phone in your back pocket as it could break
when you sit down.
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Small Children
Do not leave your phone and its accessories within the reach of
small children or allow them to play with it.
They could hurt themselves or others, or could accidentally
damage the phone.
Your phone contains small parts with sharp edges that may
cause an injury or may become detached and create a choking
hazard.
Demagnetization
To avoid the risk of demagnetization, do not allow electronic
devices or magnetic media to be close to your phone for a long
time.
Electrostatic Discharge (ESD)
Do not touch the micro-SIM card‟s metal connectors.
Antenna
Do not touch the antenna unnecessarily.
Normal Use Position
When placing or receiving a phone call, hold your phone to your
ear, with the bottom towards your mouth.
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Air Bags
Do not place a phone in the area over an air bag or in the air bag
deployment area as an airbag inflates with great force and
serious injury could result.
Store the phone safely before driving your vehicle.
Seizures/Blackouts
The phone can produce a bright or flashing light. A small
percentage of people may be susceptible to blackouts or
seizures (even if they have never had one before) when exposed
to flashing lights or light patterns such as when playing games or
watching video. If you have experienced seizures or blackouts or
have a family history of such occurrences, please consult a
physician.
Repetitive Strain Injuries
To minimize the risk of Repetitive Strain Injury (RSI) when texting
or playing games with your phone:
Do not grip the phone too tightly.
Press the buttons lightly.
Use the special features which are designed to minimize the
times of pressing buttons, such as Message Templates and
Predictive Text.
Take many breaks to stretch and relax.
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Emergency Calls
This phone, like any wireless phone, operates using radio
signals, which cannot guarantee connection in all conditions.
Therefore, you must never rely solely on any wireless phone for
emergency communications.
Loud Noise
This phone is capable of producing loud noises, which may
damage your hearing. Turn down the volume before using
headphones, Bluetooth stereo headsets or other audio devices.
Phone Heating
Your phone may become warm during charging and during
normal use.
Electrical Safety
Accessories
Use only approved accessories.
Do not connect with incompatible products or accessories.
Take care not to touch or allow metal objects, such as coins or
key rings, to contact or short-circuit in the battery terminals.
Never puncture the surface of the battery with sharp objects.
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Connection to a Car
Seek professional advice when connecting a phone interface to
the vehicle electrical system.
Faulty and Damaged Products
Do not attempt to disassemble the phone or its accessories.
Only qualified personnel can service or repair the phone or its
accessories.
If your phone (or its accessories) has been submerged in water,
punctured, or subjected to a severe fall, do not use it until you
have taken it to be checked at an authorized service center.
CTIA Requirements
Do not disassemble or open crush, bend or deform, puncture
or shred.
Do not modify or remanufacture, attempt to insert foreign
objects into the battery, immerse or expose to water or other
liquids, expose to fire, explosion or other hazard.
Only use the battery for the system for which it is specified.
Only use the battery with a charging system that has been
qualified with the system per CTIA Certification Requirements
for Battery System Compliance to IEEE 1725. Use of an
unqualified battery or charger may present a risk of fire,
explosion, leakage, or other hazard.
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Do not short circuit a battery or allow metallic conductive
objects to contact battery terminals.
Replace the battery only with another battery that has been
qualified with the system per this standard, IEEE-Std-1725.
Use of an unqualified battery may present a risk of fire,
explosion, leakage or other hazard.
Promptly dispose of used batteries in accordance with local
regulations.
Battery usage by children should be supervised.
Avoid dropping the phone or battery. If the phone or battery is
dropped, especially on a hard surface, and the user suspects
damage, take it to a service center for inspection.
Improper battery use may result in a fire, explosion or other
hazard.
The phone shall only be connected to CTIA certified adapters,
products that bear the USB-IF logo or products that have
completed the USB-IF compliance program.
Radio Frequency Interference
General Statement on Interference
Care must be taken when using the phone in close proximity to
personal medical devices, such as pacemakers and hearing
aids.
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Pacemakers
Pacemaker manufacturers recommend that a minimum
separation of 15 cm be maintained between a mobile phone and
a pacemaker to avoid potential interference with the pacemaker.
To achieve this, use the phone on the opposite ear to your
pacemaker and do not carry it in a breast pocket.
Hearing Aids
People with hearing aids or other cochlear implants may
experience interfering noises when using wireless devices or
when one is nearby.
The level of interference will depend on the type of hearing
device and the distance from the interference source. Increasing
the separation between them may reduce the interference. You
may also consult your hearing aid manufacturer to discuss
alternatives.
Medical Devices
Please consult your doctor and the device manufacturer to
determine if operation of your phone may interfere with the
operation of your medical device.
Hospitals
Turn off your wireless device when requested to do so in
hospitals, clinics or health care facilities. These requests are
designed to prevent possible interference with sensitive medical
equipment.
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Aircraft
Turn off your wireless device whenever you are instructed to do
so by airport or airline staff.
Consult the airline staff about the use of wireless devices
onboard the aircraft. If your device offers a „flight mode‟, this must
be enabled prior to boarding an aircraft.
Interference in Cars
Please note that because of possible interference with
electronic equipment, some vehicle manufacturers forbid the
use of mobile phones in their vehicles unless a hands-free kit
with an external antenna is included in the installation.
Explosive Environments
Gas Stations and Explosive Atmospheres
In locations with potentially explosive atmospheres, obey all
posted signs to turn off wireless devices such as your phone or
other radio equipment.
Areas with potentially explosive atmospheres include fueling areas,
below decks on boats, fuel or chemical transfer or storage
facilities, and areas where the air contains chemicals or particles,
such as grain, dust, or metal powders.
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Blasting Caps and Areas
Power off your mobile phone or wireless device when in a
blasting area or in areas posted power off “two-way radios” or
“electronic devices” to avoid interfering with blasting operations.
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