Zebra Technologies ZBR4EZ3 User Manual

Nylon Soft Case

The EZ320 printer also has the option of being used with a Nylon Soft Case (not included) which allows the user greater portability. The case loops onto a user’s belt and provides access to the printer’s paper path and printer controls. Use of the soft case is illustrated in Figure 14 below.

Figure 14: Using the Optional Soft Case

1) Slide the EZ320 printer into the soft case so that the paper exit path lines up with the opening on the case.

2) The belt is fed through the belt loop on the back of the soft case to secure in place.

Belt

EZ320 User Guide

Preventive Maintenance

Extending Battery Life

• Always observe the safety precautions in the LithiumIon Battery Technical Bulletin included with each Battery Pack.

• Never expose the battery to direct sunlight or temperatures over 60° C (140° F).

• Do not charge the battery when the temperature exceeds 45° C (113° F).

• Always use a Zebra power supply designed specifically for the EZ320 printers. Use of any other kind of power supply may damage the battery.

• Use the correct media for your printing requirements. An authorized Zebra re-seller can help you determine the optimum media for your application.

• If you print the same text or graphic on every label, consider using a pre-printed label.

• Choose the correct print darkness, and print speed for your media.

NOTE: The Tone setting can be modied via a Set/Get/Do command.

Please refer to the CPCL Programming Manual at www.zebra.com/manuals for details.

• Remember that any rechargeable battery will lose its ability to maintain a charge over time. It can only be recharged a finite number of times before it must be replaced. Always dispose of batteries properly.

• If you print while charging the battery, charge times will be prolonged. Extensive printing while charging could deplete the battery enough to cause the low battery warning indicator to turn on. You should suspend printing at that time and allow the battery to re-charge completely.

EZ320 User Guide

continued

General Cleaning Instructions

Caution • To avoid possible personal injury or damage to the printer,

never insert any pointed or sharp objects into the printer.

Always turn the printer o before performing any cleaning

procedures.

Use care when working near the tear bar. The edges are very sharp.

Caution • The printhead can be very hot after prolonged printing.

Allow it to cool o before attempting any cleaning procedures.

Only use the cleaning pen or a cotton swab saturated with alcohol for

cleaning the printhead.

Caution • Use only cleaning agents specied in the following tables.

Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer.

EZ320 Cleaning Instructions

Area Method Interval

Use a Zebra cleaning pen or a 70% Isopropyl alcohol solution on

Printhead

Platen

Tear bar

Exterior Water dampened cloth As needed

Media

Compartment

Interior

Media/Black Bar

Sensor

a cotton swab to clean the print elements from end to end (the print elements are located in the thin gray line on the printhead).

Rotate the platen roller and clean it thoroughly with a Zebra cleaning pen or a 70% Isopropyl alcohol solution and a cotton swab.

Clean thoroughly with a Zebra cleaning pen or a 70% Isopropyl alcohol solution and a cotton swab.

Brush/air blow.

After every five rolls of media (or more often, if needed)

EZ320 User Guide

Figure 15: EZ320 Cleaning

Platen Surface

Printhead Elements

Media

Compartment

Tear Bar

Media/Black Bar Sensor

Note • Twelve packs of approved cleaning pens are available from Zebra

as p/n AN11209-1.

Caution • To avoid possible personal injury or damage to the Printer,

never insert any pointed or sharp objects into the Printer.

EZ320 User Guide

continued

Troubleshooting

Interpreting Indicators

The printer’s indicators display various printer functions and their status. Check the indicator status, then refer to the Troubleshooting topic referenced in the chart.

Function

Battery

Status

Indicator

Charger

Error Amber

Bluetooth

Indicator

Color

Green

Amber/

Green

Blue

Indicator Status:

Steady

Indicates printer is on and battery condition is OK to use.

Of f indicates battery is not charging. Am ber indicates battery is ch arg ing . Gre en in di cat es bat ter y is charged.

Off indicates no error condition.

Bluetooth: Printer has paired with another Bluetooth device.

Indicator Status:

Blinking

One (of three) LED’s

blinks and printer beeps

to signify Low Battery

N/A 1,6,10

No media or media

door is open.

Application may be

missing or corrupted

Sol id blue indic at es connected. Fast blinking indicate s data is being received

Troubleshooting

Troubleshooting Topics

1. No power:

• Ensure you press and hold the Power switch until the Battery Status Indicator lights come on.

• Check that battery is installed properly.

• Recharge or replace battery as necessary.

2. Media does not feed:

• Be sure Media Cover is closed and latched.

• Check media compartment. Ensure media is not binding on the sides of the compartment.

3. Poor or faded print

• Clean printhead.

• Check battery for possible damage. Recharge or replace as necessary.

• Check quality of media.

• Check the “Tone” setting using Zebra Setup Utility.

Topic

2,4,7,9

5,8

EZ320 User Guide

4. Partial or missing print:

• Check media alignment.

• Clean printhead.

• Ensure Media Cover is properly closed and latched.

5. No print:

• Replace battery.

• Check cable to terminal.

• (Bluetooth units only) Re-Pair Bluetooth connection with Master device.

6. Reduced battery life:

• Check battery date code — if battery is one to two years old, short life may be due to normal aging.

• Recharge or replace battery.

7. Flashing Amber indicator:

• Check that media is loaded and that printhead is closed and securely latched.

• If media is present and latch is closed, indicates that no application is present or application is corrupted. Program must be re-loaded.

8. Communication Error:

• (Bluetooth units only) Check that media is loaded, head is closed and blue communication link light is on.

•(USB) Replace cable to terminal.

9. Label Jam:

• Open media cover.

• Use Isopropyl alcohol to clean printer in area of jammed label.

10. Battery Pack Is Hard to Install

• Do not force the battery into place.

• Verify you are seating the battery properly in the battery compartment.

EZ320 User Guide

Resetting an EZ320 Printer

If the printer has locked up and is not responding to any operator inputs or

external commands from a connected terminal, you can perform a forced reset as follows:

1. Press and hold the power button for 5 seconds and then release.

The printer will power down.

2. Re-start the Printer as usual. Any pending data in the printer will

have been deleted and must be re-sent.

Determining Your Printer Version

The printer build date is identied by the Year and Week codes of the printer serial number label located on the bottom of the unit. (See Figure 16 below).

Figure 16: Determining Your Printer Version

Zebra Technologies Corporation

EZ320

中

This product is covered by one or more Zebra US patents.Made in China

序列号:

PCC:

7,4V 15A

Site Code

PLACE BAR CODE HERE

XXEZSYYWWNNNN

PLACE BAR CODE HERE

XXX-XXXXXXXX-XX

2 Digit Customer Code

2 Digit Produ ct Code

Last 2 Digits of year (0 0-99

EZ320 User Guide

Date C ode

Week (01- 52)

YY WWNNNN

Sequential Number

(00001-9 999 9)

Resets eac h week

Troubleshooting Tests

Printing a Conguration Label

To print out a listing of the printer’s current configuration fol-

low these steps:

1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back)

2. Press and hold the Feed Button.

3. Press and hold the Power button and keep the Feed button pressed.

4. When the printer turns on, release the Power button, and once printing starts, release the Feed button.

Refer to Figures 17a, 17b, and 17c for a sample configuration

printout.

Communications Diagnostics

If there is a problem transferring data between the computer and the printer, try putting the printer in the Communications Diagnostics Mode. The printer will print the ASCII characters and their text representation (or the period ‘.’, if not a printable character) for any data re-

ceived from the host computer

To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of 2nd diagnostics report, the printer will print: “Press FEED key to enter Diagnostics mode”.

3. Press the FEED key. The printer will print: “Entering Diagnostics mode”.

Note • If the FEED key is not pressed within 3 seconds, the printer

will print “Diagnostics mode not entered” and will resume normal operation.

4. At this point, the printer is in Diagnostics mode and will print the ASCII hex codes of any data sent to it, and their text representation (or “.” if not a printable character).

Additionally, a file with a “.dmp” extension containing the ASCII in-

formation will be created and stored in the printer’s memory.

EZ320 User Guide

To terminate the Communications Diagnostics Mode and re-

turn the printer to normal operations:

1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Calling Technical Support

If the printer fails to print the configuration label, or you encounter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support. Technical Support addresses and phone numbers for your area can be found in Appendix D of this manual. You will need to supply the following information:

• Model number and type (e.g. EZ320)

• Unit serial number (Found on the large label on the back of the printer, also found in the configuration label printout. Refer to Figure 17a.)

• Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)

EZ320 User Guide

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