Zebra Technologies S4M User Manual

S4M™

Midrange Printer

User Guide

therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit; E3®; and

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Eltron, Element Energy Equalizer Circuit, and E worldwide.

Datamax is a registered trademark of Datamax Corporation. Intermec is a registered trademark of Intermec Technologies Corporation.

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its

subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies Corporation.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation.

All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering

specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation,

production, or delivery of the accompanying product (including hard ware and software) be liab le for any damages whatsoever (including, without limitation, consequential damages including loss of busin ess profi ts, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Part Number: 13290L-004 Rev. A

Declaration of Conformity

I have determined that the Zebra printers identified as the

Stripe™ Series

S4M

manufactured by:

Zebra Technologies Corporation

333 Corporate Woods Parkway

Vernon Hills, Illinois 60061-3109 U.S.A.

Have been shown to comply with the applicable technical standards of the FCC

For Home, Office, Commercial, and Industrial use

If no unauthorized change is made in the equipment,

and if the equipment is properly maintained and operated.

6/15/09 S4M User Guide 13290L-004 Rev. A

Compliance Information

FCC Compliance Statement

This device complies with Part 15 rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user’s authority to operate the equipment. To ensure compliance, this printer must be used with Shielded Communication Cables.

FCC Rules and Regulations for Data Cables

Zebra printers comply with FCC Rules and Regulations, Part 15 for Class B Equipment using fully shielded, 6.5 ft. (2 m) data cables. Use of unshielded cables may increase radiation above the Class B limits.

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

13290L-004 Rev. A S4M User Guide 6/15/09

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Panel LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Panel Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Language Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Firmware Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

New or Modified Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Additional Printer Language Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6/15/09 S4M User Guide 13290L-004 Rev. A

Contents

2 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Ship the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Select a Site for the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Provide Proper Operating Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Provide a Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Provide a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Select a Data Communication Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Data Cables and Wireless Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connect the Printer to the Computer or Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ribbon Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

When to Use Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Coated Side of Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3 • Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Print Modes and Printer Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Print Mode Descriptions and Printer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Media Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Start a Roll of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Insert Media into the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Load Media in Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Load Media in Peel-Off Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Load Media in Cutter Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Remove Used Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Select or Adjust the Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Select the Transmissive Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjust the Reflective Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

13290L-004 Rev. A S4M User Guide 6/15/09

Contents

4 • Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Enter Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Leave Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Password Protection of Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Printing Configuration Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Select a Display Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Control Panel Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Password Level 1 and 2 Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Password Level 3 Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

5 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Replacing Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Recycling Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Cleaning Schedule and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Clean the Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Clean the Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Clean the Media Compartment and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Clean the Peel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Clean the Cutter Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

6 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Troubleshooting Checklists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Memory Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Calibration Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Communications Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Miscellaneous Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Power-On Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

FEED Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

FEED and PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Sensor Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

6/15/09 S4M User Guide 13290L-004 Rev. A

Contents

7 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Agency Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Printing Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Media Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

A • ZPL II Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

End User License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

13290L-004 Rev. A S4M User Guide 6/15/09

About This Document

This section provides you with contact information, documen t struc ture and organization, and additional reference documents.

Contents

Who Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

6/15/09 S4M User Guide 13290L-004 Rev. A

About This Document

Who Should Use This Document

This User Guide is intended for use by any person who needs to operate or troubleshoot problems with the printer.

How This Document Is Organized

The User Guide is set up as follows:

Section Description

Introduction on page 15 This section shows the operational controls and

Printer Setup on page 23 This section provides the tasks that you must

location of major components used when loading media and ribbon. Other features of the printer are discussed.

complete and the issues that you must consider before you load and configure your printer.

Operations on page 37 This section provides the procedures for loading

and calibrating the printer.

Configuration on page 63 This section discusses printer configuration

settings and instructs you how to view or change printer parameters through the control panel.

Routine Maintenance on page 87 This section provides routine cleaning and

maintenance procedures.

Troubleshooting on page 99 This section provides information about errors that

you might need to troubleshoot. Assorted diagnostic tests are included.

Specifications on page 125 This section provides the features of and

specifications for the printer.

13290L-004 Rev. A S4M User Guide 6/15/09

Contacts

About This Document

Technical Support via the Internet is available 24 hours per day, 365 days per year.

Web Site: www.zebra.com E-mail Back Technical Library:

E-mail address: emb@zebra.com Subject line: Emaillist

Self Service Knowledge Base: www.zebra.com/knowledgebase Online Case Registration: www.zebra.com/techrequest

Contacts

Which Department

Do You Need?

Regional Headquarters

Technical Support

For questions on the operation of Zebra equipment and software, please call your distributor. For additional assistance, contact us.

Please have your model and serial numbers available.

Repair Service Department

For back-to-base service and repair.

Technical Tr aining Department

For Zebra product training courses.

Inquiry Department

For product literature and distributor and dealer information.

Customer Service Department (US) Internal Sales Department (UK)

For printers, parts, media, and ribbon, please call your distributor or contact us.

Key:

T: Telephone F: Facsimile E: E-mail

The Americas

Zebra Technologies In ternational, LLC 333 Corporate W oods Parkway Vernon Hills, IL 60061-3109 U.S.A.

T: +1 847 793 2600 Toll-free +1 800 423 0422 F: +1 847 913 8766

T: +1 877 ASK ZEBRA (275 9327) F: +1 847 913 2578

Hardware: ts1@zebra.com Software: ts3@zebra.com

Kiosk printers:

T: +1 866 322 5202 E: kiosksupport@zebra.com

T: +1 877 ASK ZEBRA (275 9327) F: +1 847 821 1797

E: repair@zebra.com To request a repair in the U.S.,

go to www.zebra.com/repair T: +1 847 793 6868

T: +1 847 793 6864 F: +1 847 913 2578

E: ttamerica@zebra.com

T: +1 877 ASK ZEBRA (275 9327) E: inquiry4@zebra.com

T: +1 877 ASK ZEBRA (275 9327) E: clientcare@zebra.com

Europe, Middle East,

and Africa

Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire, SL8 5XF United Kingdom

T: +44 (0) 1628 556000 F: +44 (0) 1628 556001

T: +44 (0) 1628 556039 F: +44 (0) 1628 556003

E: Tseurope@zebra.com

T: +44 (0) 1772 693069 F: +44 (0) 1772 693046

New requests: ukrma@zebra.com Status updates:

repairupdate@zebra.com

T: +44 (0) 1628 556000 F: +44 (0) 1628 556001

E: Eurtraining@zebra.com

T: +44 (0) 1628 556037 F: +44 (0) 1628 556005

E: mseurope@zebra.com

T: +44 (0) 1628 556032 F: +44 (0) 1628 556001

E: cseurope@zebra.com

Asia Pacific

and India

Zebra Technologies Asia Pacific Pte. Ltd. 120 Robinson Road #06-01 Parakou Building Singapore 068913

T: + 65 6858 0722 F: +65 6885 0838

T: +65 6858 0722 F: +65 6885 0838

E: China: tschina@zebra.com

All other areas:

tsasiapacific@zebra.com

T: +65 6858 0722 F: +65 6885 0838

E: China: tschina@zebra.com

All other areas:

tsasiapacific@zebra.com

T: + 65 6858 0722 F: +65 6885 0838

E: China: tschina@zebra.com

All other areas:

tsasiapacific@zebra.com

E: China: GCmarketing@zebra.com

All other areas:

AP ACChannelmarketing@zebra.com

T: +65 6858 0722 F: +65 6885 0836

E: China: order-csr@zebra.com

All other areas:

csasiapacific@zebra.com

6/15/09 S4M User Guide 13290L-004 Rev. A

About This Document

Document Conventions

The following conventions are used throughout this document to convey certain information.

Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .p df format, you can click the cross-reference (blue text) to jump directly to its location.

LCD Display Examples Text from a printer’s Liquid Crystal Display (LCD) appears in

Bubbledot ICG font.

Command Line Examples Command line examples appear in Courier New font. For example, type

Files and Directories File names and directories appear in Courier New font. For example, the

Icons Used

ZTools to get to the Post-Install scripts in the bin directory.

Zebra<version number>.tar file and the /root directory.

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause a burn.

Caution • Advises you that failure to take or avoid a specific action could result in physical

harm to you.

Caution • (No icon) Advises you that failure to take or avoid a specific action could result in

physical harm to the hardware.

Important • Advises you of informatio n that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important

points of the main text.

Example • Provides an example, often a scenario, to better clarify a section of text.

13290L-004 Rev. A S4M User Guide 6/15/09

About This Document

Document Conventions

Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. Figure 1 provides an example.

Figure 1 • Sample Figure with Callouts

POWER ALERT

FEED button

CANCEL button

ENTER

CANCEL FEED

PAUSE

6/15/09 S4M User Guide 13290L-004 Rev. A

About This Document

Notes • ___________________________________________________________________

__________________________________________________________________________

Document Conventions

13290L-004 Rev. A S4M User Guide 6/15/09

Introduction

This section shows the operational controls and location of major components used when loading media and ribbon. Other features of the printer are discussed.

Contents

External View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Panel LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Panel Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printer Media Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Language Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Firmware Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

New or Modified Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Additional Printer Language Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6/15/09 S4M User Guide 13290L-004 Rev. A

Introduction

Front

Rear

External View

Figure 2 shows the outside of the printer.

Figure 2 • Exterior of Printer

Control panel

Media door

Electronics cover

Power switch (O = off, I = on)

AC power connector

13290L-004 Rev. A S4M User Guide 6/15/09

Control Panel

2 1

All controls and indicators for the printer are located on the control panel (Figure 3).

•The control panel Liquid Crystal Display (LCD) shows the operating status and printer

parameters.

•The control panel buttons are used to cont rol the printer operations and to set parameters.

•The control panel lights (LEDs) show the printer’s operating status or indicate which

control panel buttons are active.

Figure 3 • Location of Control Panel Buttons and Lights

POWER ALERT

Introduction

Control Panel

CANCEL FEED

ALERT light

POWER light

LCD

ENTER button

MENU button

Up arrow button

CANCEL or Left Arrow button

FEED or Right Arrow button

PAUSE or Down Arrow button

ENTER

PAUSE

6/15/09 S4M User Guide 13290L-004 Rev. A

Introduction

Control Panel

Control Panel LCD

The control panel LCD functions differently in different printer modes.

•In Operating mode, the LCD displays the printer’s status, sometimes in conjunction with

a control panel light (see Contr ol Pan el Lights on page 20). When the printer is receiving data, the control panel shows the word spaces.

•In Pause mode, the printer stops printing temporarily.

•In Setup mode, you can use the control panel LCD to view or modify printer parameters

(see Control Panel Parameters on page 72).

•In Error mode, the LCD may display an alert or error message (see LCD Error Messages

on page 101).

Control Panel Buttons

The printer has six basic control buttons on the control panel. Some of these buttons also function as navigational keys when the printer is in Setup mode. The current function of a particular button is determined by which light is illuminated next to it (Figure 4).

DATA and cycles through a series of dots and

Figure 4 • Example of Active Control Panel Buttons

FEED FEED

FEED active

Right arrow active

Table 1 describes the function of each button. The

active when the printer is in normal operating mode.

MENU, PAUSE, and FEED buttons are

13290L-004 Rev. A S4M User Guide 6/15/09

Table 1 • Control Panel Buttons

ENTER

Introduction

Control Panel

Button

ENTER

CANCEL

FEED

PAUSE

Left Arrow

Appearance

CANCEL

FEED

PAUSE

Function/Description

Enters and exits Setup mode.

If a parameter or option in Setup mode needs to be selected, pressing

ENTER selects the item. This button is active only when necessary.

CANCEL

functions only in Pause mode. Pressing CANCEL once has these

effects:

• Cancels the label format that is currently printing.

• If no label format is printing, the next one to be printed is canceled.

• If no label formats are waiting to be printed,

CANCEL is ignored.

To clear the printer’s entire label format memory, press and hold

CANCEL.

Advances a blank label.

• If the printer is idle or paused, the label is fed immediately.

• If the printer is printing, the label is fed after printing finishes. Stops and restarts the printing process or removes error messages and

clears the LCD. When the printer is paused, the PAUSE light blinks.

• If the printer is idle, it enters Pause mode immediately.

• If the printer is printing, the label is completed before the printer pauses.

When in Setup mode, scrolls the LCD to the previous parameter.

Right Arrow

Up Arrow

Down Arrow

When in Setup mode, scrolls the LCD to the next parameter.

When in Setup mode, increases values or scrolls to the next option.

When in Setup mode, decreases values or scrolls to the previous option.

6/15/09 S4M User Guide 13290L-004 Rev. A

Introduction

Control Panel

Control Panel Lights

Table 2 describes lights on the control panel that indicate different printer conditions.

Table 2 • Control Panel Lights

Light

POWER Indicates that the printer is on. ALERT In an error or alert situation, the ALERT light flashes. PAUSE (part of the

Appearance

POW

LERT

PAUSE

PAUSE button)

FEED (part of the

FEED

FEED button)

CANCEL (part of

CANCEL button)

the

CANCEL

Function/Description

Flashes when the printer is in Pause mo de unless the printer enters Setup mode and the down arrow becomes active.

On during normal printer operation, indicati ng that t he print er can feed a blank label.

On when canceling a label format is a valid option.

13290L-004 Rev. A S4M User Guide 6/15/09

Printer Media Compartment

10 8

Figure 5 shows a simplified view of the media compartment of your printer. Depending on

installed options, your printer may look slightly different.

Figure 5 • Media Compartment

Introduction

Printer Media Compartment

Printhead assembly

6/15/09 S4M User Guide 13290L-004 Rev. A

Ribbon supply spindle*

Ribbon take-up spindle*

Media supply hanger

Media supply guide

Fanfold media slot

Dancer assembly

Media guide

Printhead release latch

Peel release lever**

Peel assembly**

* Present only on printers that have the Thermal Transfer option installed. ** Present only on printers that have the Peel option installed.

Introduction

Printer Language Modes

Depending on how your printer was ordered, it came from the factory with firmware that operates in or allows you to use certain commands for one of the following printer languages:

• Zebra Programming Language (ZPL

•Eltron

• Datamax® Programming Language (APL-D™)

•Intermec

Firmware Downloads

You may download S4M firmware to the printer at any time to change from one printer language to another. For the latest firmware versions and instructions for downloading them, go to http://www.zebra.com/firmware.

Note • When the printer changes from one printer language to another, error messages may

appear on the LCD, and some control panel lights may activate in error mode. You may ignore these error messages and lights. When the firmware download is complete, reboot the printer and load printer defaults to return the printer to Operating mode.

Programming Language (EPL™)

Printer Language (APL-I™)

)

New or Modified Commands

See ZPL II Commands on page 131 for ZPL II commands that changed or that were added specifically for this printer.

Additional Printer Language Information

The following manuals contain specific information about the different printer language modes. Copies of these manuals are on the CD that came with your printer and at

http://www.zebra.com/manuals.

•ZPL II

• EPL2™ Programming Guide

• APL-D™ Reference Guide

• APL-I™ Reference Guide

Programming Guide

13290L-004 Rev. A S4M User Guide 6/15/09

Printer Setup

This section provides the tasks that you must complete and the issues that you must consider before you load and configure your printer.

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Store the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Select a Surface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Provide a Data Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Provide a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Select a Data Communication Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Data Cables and Wireless Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connect the Printer to the Computer or Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Power Cord Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Types of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Coated Side of Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6/15/09 S4M User Guide 13290L-004 Rev. A

Printer Setup

Before You Begin

Review this checklist, and resolve any issues before you set up or use your printer.

 Unpack and Inspect the Printer Have you unpacked the printer and inspected it for

 Select a Site Have you selected an appropriate location for the printer? If y ou have no t,

 Connect to a Data Source Have you determined how the printer will connect to a

 Attach a Power Cord Do you have the correct power cord for your printer? If you are

 Select Media Do you have the correct media for your application? If you are unsure,

 Select Ribbon Do you need to use ribbon, and is the appropriate ribbon available, if

damage? If you have not, see Unpack and Inspect the Printer on page 25.

see Select a Site for the Printer on page 26.

data source (usually a computer)? For more information, see Select a Data

Communication Interface on page 27.

unsure, see Power Cord Specifications on page 31. To attach the power cord and connect the printer to a power source, see Connect the Printer to a Power Source on page 30.

see Types of Media on page 32.

needed? If you are unsure, see Ribbon Overview on page 34.

13290L-004 Rev. A S4M User Guide 6/15/09

Handling the Printer

This section describes how to handle your printer.

Unpack and Inspect the Printer

When you receive the printer, immediately unpack it and inspect for shipping damage.

• Save all packing materials.

• Check all exterior surfaces for damage.

• Raise the media door, and inspect the media compartment for damage to components.

If you discover shipping damage upon inspection:

• Immediately notify the shipping company and file a damage report.

• Keep all packaging material for shipping company inspection.

• Notify your authorized Zebra reseller

Important • Zebra Technologies Corporation is not responsible for any damage incurred

during the shipment of the equipment and will not repair this damage under warranty.

Printer Setup

Handling the Printer

Store the Printer

If you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the conditions shown in Table 3.

Temperature Relative Humidity

–40°F to 140°F (–40° to 60°C) 5% to 85% non-condensing

Ship the Printer

If you must ship the printer:

• Turn off (O) the printer, and disconnect all cables.

• Remove any media, ribbon, or loose objects from the printer interior.

• Close the printhead.

• Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit. A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed.

Table 3 • Storage Temperature and Humidity

6/15/09 S4M User Guide 13290L-004 Rev. A

Printer Setup

Select a Site for the Printer

Consider the following when selecting an appropriate location for your printer.

Select a Surface

Select a solid, level surface of sufficient size and strength to accommodate the printer and other equipment (such as a computer), if necessary. The choices include a table, countertop, desk, or cart. For the printer’s weight and dimensions, see General Specifications on page 126.

Provide Proper Operating Conditions

This printer is designed to function in a wide range of environmental and electrical conditions, including a warehouse or factory floor. For more information on the required conditions, see

General Specifications on page 126. Table 4 shows the temperature and relative humidity requirements for the printer when it is

operating.

Table 4 • Operating Temperature and Humidity

Mode Temperature Relative Humidity

Thermal Transfer 40° to 105°F (5° to 40°C) 20 to 85% non-condensing. Direct Thermal 32° to 105°F (0° to 40°C) 20 to 85% non-condensing

Allow Proper Space

The printer should have enough space around it for you to be able to open the media door. To allow for proper ventilation and cooling, leave open space on all sides of the printer.

Caution • Do not place any padding or cushioning material behind or under the printer

because this restricts air flow and could cause the printer to overheat.

Provide a Data Source

If the printer will be located away from the data source (such as a computer), the selected site must provide the appropriate connections to that data source. For more information on the types of communication interfaces and their limitations, see Select a Data Communication

Interface on page 27.

Provide a Power Source

Place the printer within a short distance of a power outlet that is easily accessible.

13290L-004 Rev. A S4M User Guide 6/15/09

Select a Data Communication Interface

Table 5 provides basic information about data communication interfaces that you can use to

connect your printer to a computer. Y ou ma y send label format s to the prin ter through any data communication interface that is available. Select an interface that is supported by both your printer and your computer or your Local Area Network (LAN).

Table 5 • Characteristics of the Data Communication Interfaces

Standard or

Interface

RS-232 Serial Standard • Maximum cable length of 50 ft (15.24 m).

Optional on Printer

Characteristics

• You may need to change printer parameters to match the host computer.

• You need to use a null-modem adaptor to connect to the printer if using a standard modem cable.

Printer Setup

IEEE 1284 Bidirectional Parallel

Standard • Maximum cable length of 10 ft (3 m).

• Recommended cable length of 6 ft (1.83 m).

• An Ethernet print server (if installed) takes up or covers this port on the printer.

• No printer parameter changes required to match the host computer.

USB Standard • Maximum cable length of 16.4 ft (5 m).

• No printer parameter changes required to match the host computer.

Internal wired Ethernet print server

Optional • Can print to the printer from any computer on your LAN.

• Can communicate with the printer through the printer’s web pages when in ZPL mode.

• Computer must be equipped with an Ethernet board.

• The printer must be configured to use your LAN.

Wireless Ethernet print server

Optional • Can print to the printer from any computer on your Wireless

Local Area Network (WLAN).

• Can communicate with the printer through the printer’s web pages when in ZPL mode.

• The printer must be configured to use your WLAN.

6/15/09 S4M User Guide 13290L-004 Rev. A

Printer Setup

Select a Data Communication Interface

Data Cables and Wireless Cards

You must supply all data cables or wireless cards for your application.

Data Cables Ethernet cables do not require sh ielding, but all o ther data cabl es must be fully shielded and fitted with metal or metallized connector shells. Unshielded data cables may increase radiated emissions above the regulated limits.

To minimize electrical noise pickup in the cable:

• Keep data cables as short as possible.

• Do not bundle the data cables tightly with the power cords.

• Do not tie the data cables to power wire conduits.

Wireless Cards For supported wireless cards, refer to the ZebraNet Wireless User Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.

Connect the Printer to the Computer or Network

Table 6 shows how to connect the different types of data cables to your printer and computer.

The connectors on the back of your computer may be in different locations than on the sample computer shown in this section.

Caution • Ensure that the printer power is off (O) before connecting data communications

cables. Connecting a data communications cable while the power is on ( printer.

I) may damage the

Table 6 • Connecting the Printer to a Computer or Network

Interface Connection and Configuration

RS-232 Serial The baud rate, number of data and stop bits, the parity, and the

XON/XOFF or DTR control must match those of the host computer. See

Control Panel Param eters on page 72 to view or change these parameters.

IEEE 1284 Bidirectional

No additional configuration is necessary. An Ethernet print server (if installed) takes up or covers this port on the printer.

Parallel USB No additional configuration is necessary.

Caution • Be careful not to plug the USB cable into the wired Ethernet

print server connector on the printer because doing so will damage the connector.

13290L-004 Rev. A S4M User Guide 6/15/09

Select a Data Communication Interface

Table 6 • Connecting the Printer to a Computer or Network (Continued)

Interface Connection and Configuration

Printer Setup

Internal wired Ethernet print server

Wireless Ethernet print server

Refer to the ZebraNet 10/100 Print Server User and Reference Guide for configuration instructions. A copy of this manual is available at

http://www.zebra.com/manuals or on the user CD that came with your

printer.

Note • To use this connection, you may need to remove a factory-

installed plug that is designed to keep someone from accidentally plugging a USB connector into this port.

Refer to the ZebraNet Wireless User Guide for co nfig uration instructions. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.

6/15/09 S4M User Guide 13290L-004 Rev. A

Printer Setup

Connect the Printer to a Power Source

The AC power cord must have a three-prong female connector on one end that plugs into the mating AC power connector at the rear of the printer. If a power cable was not included with your printer, refer to Power Cord Specifications on page 31.

Caution • For personnel and equipment safety, always use an approved three-conductor

power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration.

To connect the printer to a power source, complete these steps:

1. Toggle the printer power switch to the off (O) position.

2. Plug the power cord into the AC power connector (1) on the rear of the printer.

3. Plug the other end of the power cord into a power outlet near the printer.

4. Turn on (I) the printer.

The control panel LCD and lights activate, indicating that the printer is booting up.

13290L-004 Rev. A S4M User Guide 6/15/09

Power Cord Specifications

Caution • For personnel and equipment safety, always use an approved three-conductor

power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration.

Depending on how your printer was ordered, a power cord may or may not be included. If one is not included or if the one included is not suitable for your requirements, see Figure 6 and refer to the following guidelines:

• The overall cord length must be less than 9.8 ft. (3 m).

• The cord must be rated for at least 10 A, 250 V.

• The chassis ground (earth) must be connected to e nsure safety and redu ce electromagnetic

interference.

Figure 6 • Power Cord Specifications

Printer Setup

Connect the Printer to a Power Source

AC power plug for your country—This should bear

the certification mark of at least one of the known international safety organizations (Figure 7).

3-conductor HAR cable or other cable approved for

your country. IEC 320 connector—This should bear the

certification mark of at least one of the known international safety organizations (Figure 7).

Length ≤ 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.

Figure 7 • International Safety Organization Certifications

6/15/09 S4M User Guide 13290L-004 Rev. A

Printer Setup

Types of Media

Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous

high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance t he p rint ing c apabi lities of the pri nter an d to pre vent premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy.

Your printer can use various types of media:

• Standard media—Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner.

• Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive or a liner, and it is typically perforated between tags.

Table 7 describes roll and fanfold media. Roll media is loaded into the printer while fanfold

media may be located inside or outside of the printer.

Table 7 • Roll and Fanfold Media

Media Type How It Looks Description

Non-Continuous Roll Media

Roll media is wound on a core that can be 1 in. to 3 in. (25 to 76 mm) in diameter. Individual labels are separated by one or more of the following methods:

• Web media separates labels by gaps, ho les, or notches.

• Black mark media uses pre-printed black marks on the back side of the media to indicate label separations.

• Perforated media has perforations that allow the labels or tags to be separated from each other easily. The media may also have black marks or other separations between labels or tags.

13290L-004 Rev. A S4M User Guide 6/15/09

Table 7 • Roll and Fanfold Media (Continued)

Media Type How It Looks Description

Printer Setup

Types of Media

Non-Continuous Fanfold Media

Continuous Roll Media

Fanfold media is folded in a zigzag pattern. Fanfold media can have the same label separations as non-continuous roll media. The separations would fall on or near the folds.

Roll media is wound on a core that can be 1 in. to 3 in. (25 to 76 mm) in diameter.

Continuous roll media does not have gaps, holes, notches , o r black marks to indicate label separations. This allows the image to be printed anywhere on the label. Sometimes a cutter is used to cut apart individual labels.

6/15/09 S4M User Guide 13290L-004 Rev. A

Printer Setup

Outside Inside

Ribbon Overview

Note • This section applies only to printers that have the Thermal Transfer option installed.

Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be.

When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.

When to Use Ribbon

Thermal transfer media requires ribbon for printing while direct thermal media does not. To determine if ribbon must be used with a particular media, perform a media scratch test.

To perform a media scratch test, complete these steps:

1. Scratch the print surface of the media rapidly with your fingernail.

2. Did a black mark appear on the media?

If a black mark... Then the media is...

Does not appear on the media Thermal transfer. A ribbon is required. Appears on the media Direct thermal. No ribbon is required.

Coated Side of Ribbon

Ribbon can be wound with the co ated si de on the i nside or outsi de ( Figure 8). This printer can only use ribbon that is coated on t he outside. If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive test or a ribbon scratch t est to determine which side is coated.

Figure 8 • Ribbon Coated on Outside or Inside

13290L-004 Rev. A S4M User Guide 6/15/09

Adhesive Test

If you have labels available, perform the adhesive test to determine which side of a ribbon is coated. This method works well for ribbon that is already installed.

To perform an adhesive test, complete these steps:

1. Peel a label from its liner.

2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.

3. Peel the label off of the ribbon.

4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?

If ink from the ribbon... Then...

Adhered to the label The ribbon is coated on the outside and can be used in

this printer.

Did not adhere to the label The ribbon is coated on the inside and cannot be used in

this printer. To verify this, repeat the test on the other surface of the roll of ribbon.

Printer Setup

Ribbon Overview

Ribbon Scratch Test

Perform the ribbon scratch test when labels are unavailable.

To perform a ribbon scratch test, complete these steps:

1. Unroll a short length of ribbon.

2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the

ribbon in contact with the paper.

3. Scratch the inner surface of the unrolled ribbon with your fingernail.

4. Lift the ribbon from the paper.

5. Observe the results. Did the ribbon leave a mark on the paper?

If the ribbon... Then...

Left a mark on the paper The ribbon is coated on the outer surface. Did not leave a mark on the

paper

The ribbon is coated on the inner surface and cannot be used in this printer. To verify this, repeat the test on the other surface of the roll of ribbon.

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Printer Setup

Notes • ___________________________________________________________________

__________________________________________________________________________

Ribbon Overview

13290L-004 Rev. A S4M User Guide 6/15/09

Operations

This section provides the procedures for loading and calibrating th e pri nt er.

Note • Complete the tasks and resolve the issues in Printer Setup on page 23 before

operating the printer.

Contents

Print Modes and Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Print Mode Descriptions and Printer Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Media Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Start a Roll of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Insert Media into the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Load Media in Tear-Off Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Load Media in Peel-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Load Media in Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Load Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Calibrate the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Manual Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Select or Adjust the Media Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Select the Transmissive Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjust the Reflective Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

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Operations

Print Modes and Printer Options

The printer can use different print modes and options for label removal (Table 8). Use a print mode that matches the media being used and the printer optio ns avail able. For more information on the types of media, see Types of Media on page 32. To select a print mode, see

Select the Label Removal Method on page 74.

Print Mode Descriptions and Printer Requirements

Table 8 • Print Modes and Printer Options

Print Mode When to Use/Printer Options Required Printer Actions

Tear-Off (default setting)

Peel-Off Use only if the printer has the Peel-Off

Cutter Use if the printer has a cutter option when

Use for most applications. This mode can be used with any printer options and most media types.

option.

you want the labels to be cut apart.

Media Paths

Table 9 shows the media paths for print mode and printer option combinations using roll

media. Fanfold media uses the same print modes and printer options as roll media.

Table 9 • Media Paths for Print Modes with Various Printer Options

Print Mode Printer Option

Tear-Off Printers with any

printer options can use Tear-Off mode

The printer prints label formats as it receives them. The printer operator can tear off the printed labels any time after they print.

The printer peels the label from the liner during printing and then pauses until the label is removed. The liner exits the front of the printer.

The printer prints a label and then cuts it free.

Media Path

Red solid lines = media, Blue dotted lines = backing only

13290L-004 Rev. A S4M User Guide 6/15/09

Operations

Print Modes and Printer Options

Table 9 • Media Paths for Print Modes with Various Printer Options (Continued)

Print Mode Printer Option

Peel-Off Peel, Liner take-up,

or Rewind

Cutter Cutter (shown with

an optional catch tray)

Red solid lines = media, Blue dotted lines = backing only

Media Path

Start a Roll of Media

Exposed media may become dirty when han dled or stored. To start a roll of media, remove and discard one full revolution of labels or tags and any liner.

Remove all labels that are held by adhesives or tape.

Labels Tag Stock

Detach all exposed tags.

6/15/09 S4M User Guide 13290L-004 Rev. A

Operations

Print Modes and Printer Options

Insert Media into the Printer

Roll Media

To insert roll media, complete these steps:

This section shows how to insert roll or fanfold media in to the printer. Fanfold medi a is loaded the same way as roll media, except the media is stored outside of the printer.

1. Flip down the media supply guide.

2. Place the roll of media on the media supply hanger. Push the roll as far back as it will go.

3. Flip up the media supply guide, and then slide it in until it touches, but does not restrict,

the edge of the roll.

4. Continue with the media loading procedure for the desired print mode.

13290L-004 Rev. A S4M User Guide 6/15/09

Fanfold Media

To insert fanfold media, complete these steps:

1. Flip down the media supply guide.

2. Insert the fanfold media through the fanfold media slot on the rear of the printer.

Operations

Print Modes and Printer Options

3. Drape the media over the media supply hanger.

4. Flip up the media supply guide, and then slide it in until it touches, but does not restrict,

the edge of the media.

5. Continue with the media loading procedure for the desired print mode.

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Operations

5678

Load Media in Tear-Off Mode

Figure 9 shows roll and fanfold media loaded in Tear-Off mode, which is the default print

mode.

Roll Media

Figure 9 • Tear-Off Mode

Fanfold Media

Printhead assembly

Transmissive sensor

Media supply guide

Media supply hanger

Caution • While performing any tasks near an open printhead, remove all rings, watches,

hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.

To load media in Tear-Off Mode, complete these steps:

1. Set the printer to Tear-Off mode. See Select the Label Removal Method on page 74 for

Dancer

Media guide

Printhead release latch

Printed label

instructions.

2. Insert media into the printer. See Inse rt Med ia in to the Printer on page 40 for instructions.

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Operations

123

Load Media in Tear-Off Mode

3. Press the printhead release latch to open the printhead assembly. Lift the printhead until it

latches open.

4. Slide out the media guide.

5. Feed the media under the dancer assembly (1), through the slot in the transmissive

sensor (

2—standard transmissive sensor shown), and under the ribbon senso r (3).

6/15/09 S4M User Guide 13290L-004 Rev. A

Operations

Load Media in Tear-Off Mode

6. Push the media to the back of the transmissive sensor (1). Slide in the media guide (2)

until it just touches the edge of the media.

7. Close the printhead assembly.

8. If the printer is paused (the PAUSE light is blinking), press PAUSE to enable printing.

13290L-004 Rev. A S4M User Guide 6/15/09

Load Media in Peel-Off Mode

789

This section applies only if the Peel-Off option is installed (Figure 10). The peel assembly consists of several spring-loaded rollers to ensure the proper roller

pressure. Use the peel release lever and your right hand to open and close the peel assembly. Doing this will keep your fingers away from the rollers.

Caution • Do not use your left hand to assist in closing the peel assembly. The top edge of

the peel roller/assembly could pinch your fingers.

Figure 10 • Peel-Off Mode

Operations

Load Media in Peel-Off Mode

Peel lever

Tear-off /peel-off bar

Printhead assembly

Transmissive sensor

Media supply guide

Media supply hanger

6/15/09 S4M User Guide 13290L-004 Rev. A

Dancer

Media guide

Printhead release latch

Label liner

Peel assembly

Label

Operations

Load Media in Peel-Off Mode

To load media in Peel-Off mode, complete these steps:

Caution • While performing any tasks near an open printhead, remove all rings, watches,

1. Press the printhead release latch to open the printhead assembly.

2. Lift the printhead until it latches open.

3. Slide out the media guide.

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Operations

123

Load Media in Peel-Off Mode

4. Feed the media under the dancer assembly (1), through the slot in the transmissive

sensor (2—standard transmissive sensor shown), and under the ribbon sensor (

5. Push down the peel-off mechanism release lever to open the peel assembly.

3).

6. Pull approximately 18 in. (500 mm) of media through the front of the printer.

6/15/09 S4M User Guide 13290L-004 Rev. A

Operations

Load Media in Peel-Off Mode

7. Remove the exposed labels so that only the liner remains.

8. Feed the liner over the tear-off/peel-off bar (1) and behind the peel assembly (2). Make

sure that the end of the liner falls outside of the printer.

9. Push the media to the back of the transmissive sensor (1). Slide in the media guide (2)

until it just touches the edge of the media.

13290L-004 Rev. A S4M User Guide 6/15/09

Load Media in Peel-Off Mode

10. Close the printhead assembly.

11.

Caution • Use the peel release lever and your right hand to close the peel assembly.

Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers.

Operations

Close the peel assembly using the peel-off mechanism release lever.

12.

Set the printer to Peel-Off mode. See Select the Label Removal Method on page 74 for instructions.

13. If the printer is paused (the PAUSE light is blinking), press PAUSE to enable printing.

Peeling starts automatically.

6/15/09 S4M User Guide 13290L-004 Rev. A

Operations

5678

Load Media in Cutter Mode

Figure 9 shows roll and fanfold media loaded in Cutter mode.

Figure 11 • Cutter Mode

Printhead assembly

Transmissive sensor

Media supply guide

Media supply hanger

Dancer

Caution • While performing any tasks near an open printhead, remove all rings, watches,

Media guide

Printhead release latch

Cutter

Printed label

To load media in Cutter Mode, complete these steps:

1. Set the printer to Cutter mode. See Select the Label Removal Method on page 74 for

instructions.

2. Insert media into the printer. See Inse rt Med ia in to the Printer on page 40 for instructions.

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Operations

123

Load Media in Cutter Mode

3. Press the printhead release latch to open the printhead assembly. Lift the printhead until it

latches open.

4. Slide out the media guide.

Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.

Feed the media under the dancer assembly (1), through the slot in the transmissive sensor ( and through the cutter (

6/15/09 S4M User Guide 13290L-004 Rev. A

2—standard transmissive sensor shown), under the printhead-open sensor (3),

4).

Operations

Load Media in Cutter Mode

6. Push the media to the back of the transmissive sensor (1). Slide in the media guide (2)

until it just touches the edge of the media.

7. Close the printhead assembly.

8. If the printer is paused (the PAUSE light is blinking), press PAUSE to enable printing.

13290L-004 Rev. A S4M User Guide 6/15/09

Load Ribbon

Note • This section applies only to printers that have the Thermal Transfer option installed.

The ribbon supply spindle in your printer is a dual-tension variety. Most applications require the spindle to be in the normal position. The lo w tension position is reco mmended only when a narrow ribbon is used or if normal tension hampers the ribbon movement.

Always use ribbon that is wider than the media to protect the printhead from wear. For direct thermal printing, do not load ribbon in the printer.

Figure 12 • Ribbon Path

Operations

Load Ribbon

Printhead assembly

Ribbon supply spindle

Ribbon take-up spindle

Tension blades

6/15/09 S4M User Guide 13290L-004 Rev. A

1 2

Operations

Load Ribbon

Caution • While performing any tasks near an open printhead, remove all rings, watches,

To load ribbon, complete these steps:

1. Set the ribbon supply spindle for normal or low tension.

• T o pla ce th e ri bbon supp ly spi ndle in the normal position, firmly pull out the spindle

end cap until it extends and c licks in place , as sh own in Figure 13. Use this setting for most applications.

• To place the ribbon supply spindle in the low-tension position, firmly push in the end

cap until it retracts and clicks in place, as shown in Figure 13. Use this setting when using a narrow ribbon or if normal tension hampers ribbon movement.

Figure 13 • Ribbon Spindle—Normal and Low Tension

Normal Position (Spindle End Cap Extended)

Low-Tension Position (Spindle End Cap Retracted)

2. Press the printhead release latch to open the printhead assembly. Lift the printhead until it

latches open.

13290L-004 Rev. A S4M User Guide 6/15/09

Operations

Load Ribbon

3. Orient the ribbon with the loose end unrolling clockwise.

4. Place the roll of ribbon on the ribbon supply spindle (1) and push it all the way back.

5. Pull the end of the ribbon under the printhea d assembly ( 1) and out the front of the printer.

6/15/09 S4M User Guide 13290L-004 Rev. A

Operations

Load Ribbon

6. Close the printhead assembly.

7. Wind the ribbon clockwise onto the ribbon take-up spindle (1).

13290L-004 Rev. A S4M User Guide 6/15/09

Remove Used Ribbon

Remove used ribbon from the ribbon take-up spindle each time you change the roll of ribbon or when switching from thermal transfer mode to direct thermal mode.

To remove used ribbon, complete these steps:

Caution • Do not cut the ribbon directly on the ribbon take-up spindle. Doing so may

damage the spindle.

If the ribbon has not run out, cut or break it before the ribbon take-up spindle (1).

Operations

Load Ribbon

To loosen the ribbon, squeeze it against the ribbon take-up spindle tension blades (1). At

the same time, turn the ribbon take-up spindle release knob counterclockwise (

2).

The tension blades collapse into the ribbon take-up spindle, loosening the ribbon.

3. Slide the used ribbon off of the ribbon take-up spindle and discard.

6/15/09 S4M User Guide 13290L-004 Rev. A

Operations

Calibrate the Printer

The printer can be set to calibrate automatically, or you can calibrate it manually.

Auto Calibration

When the control panel setting for automaticall y calibrat es on power up or when the printhead is closed. During auto calibration, the printer determines the label length and sensor settings. The results of the auto calibration are stored in the printer’s memory and are retained even if printer power is removed. These parameters remain in effect until the next calibration is performed.

Manual Calibration

Perform a media and ribbon sensor calibration to reset the sensitivity of the sensors so the media and ribbon are detected more accurately. If you change the type of ribbon or media, your printer may operate better if you perform this calibration.

For instructions, refer to Calibrate Media and Ribbon Sensors on page 85.

13290L-004 Rev. A S4M User Guide 6/15/09

Select or Adjust the Media Sensors

This printer uses two types of media sensors: transmissive and reflective.

Select the Transmissive Sensor

The standard transmissive sensor (Figure 14) is in a fixed position and enabled from the control panel. For more information about the operation of this sensor, see Select the Media

Sensor on page 74.

Figure 14 • Transmissive Sensor

Operations

Select or Adjust the Media Sensors

Adjust the Reflective Sensor

The reflective sensor is compatible with most types of media. W ith non-continuous media, the reflective sensor detects the sta r t-of-label indicator (the notch, hole, black mark, or gap between die-cut labels). With both continuous media and non-continuous media, the sensor detects an out-of-paper condition. If you have difficulties with calibration while using this sensor, use the transmissive sensor (see Select the Media Sensor on page 74).

Position the reflective sensor in the following way:

• directly under the notch, hole, or black mark with these types of labels

• anywhere along the width of the media if there is a gap between labels

• anywhere under the media for continuous media

The glow of the red light through the media may help you accurately positi on the senso r.

Standard transmissive sensor

6/15/09 S4M User Guide 13290L-004 Rev. A

Operations

Select or Adjust the Media Sensors

Figure 15 • Adjusting the Reflective Sensor

Printhead assembly

Reflective sensor

Reflective sensor positioning lever

Printhead release latch

To adjust the reflective sensor, complete these steps:

1. See Figure 15. Press the printhead release latch.

2. Lift the printhead until it latches open.

3. Locate the reflective sensor positioning lever.

4. Move the reflective sensor positioning lever across the width of the media until the

reflective sensor aligns with the gap or notch.

5. Close the printhead assembly.

13290L-004 Rev. A S4M User Guide 6/15/09

Adjust Printhead Pressure

You may need to adjust printhead pressure if printing is too light on one side, if you use thick media, or if the media drifts from side to side during printing.

See Figure 16. The pressure adjustment dials have four possible settings designated by blocks of increasing size embossed on the print mechanism. The smallest block (fully counterclockwise) is considered position 1, and the largest block (fully clockwise) is considered position 4.

Figure 16 • Printhead Pressure Adjustment Dials

Operations

Adjust Printhead Pressure

Outside dial

Inside dial

To set printhead pressure, complete these steps:

1. Use Table 10 to select the initial dial settings for your media.

Media Width

1 in. (25.4 mm) 2 in. (51 mm) 3 in. (76 mm)

3.5 in. and up (89 mm and up)

6/15/09 S4M User Guide 13290L-004 Rev. A

Table 10 • Printhead Pressure

Inside Dial Outside Dial

31 41 32 33

Operations

Adjust Printhead Pressure

2. If necessary, adjust the pressure adjustment dials as follows:

If the media... Then...

Requires higher pressure to

Increase both dials one position.

print well Shifts left while printing Increase the outside dial setting one position, or

decrease the inside dial setting one position.

Shifts right while printing Increase the inside dial setting one position, or

decrease the outside dial setting one position.

Prints too lightly on the left side

Increase the inside dial setting one position.

of the label. Prints too lightly on the right

Increase the outside dial setting one position.

side of the label.

13290L-004 Rev. A S4M User Guide 6/15/09

Configuration

This section discusses printer configuration settings and instructs you how to view or change printer parameters through the control panel.

Contents

Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Leave Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Password Protection of Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Printing Configuration Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Select a Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Control Panel Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Password Level 1 and 2 Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Password Level 3 Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

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Configuration

Setup Mode

Enter Setup Mode

After you have installed the media and ribbon and the Power-O n Self T est (PO ST) is complete, the control panel displays application using the control panel LCD and the buttons directly below it. If it becomes necessary to restore the initial printer defaults, see FEED and PAUSE Self Test on page 120.

Important • Certain printing conditions may require that you adjust some printing

parameters, such as print speed or darkness. These conditions i nclude (but are not limited to):

• printing at high speeds

• peeling the media

• the use of extremely thin, small, synthetic, or coated labels

Because these and other factors affect print quality, run tests to determine the best combination of printer settings and media for your applic ation. A po or match may li mit print quality or print rate, or the printer may not function properly in the desired print mode.

PRINTER READY. You may now set printer parameters for your

To enter Setup mode, complete these steps:

1. Press MENU.

2. Use the left or right arrow to scroll through the parameters.

Leave Setup Mode

You can leave Setup mode at any time. As you leave Setup mode, you may choose to save or discard changes that you made, or you may return to where you were in Setup mode.

To exit Setup mode, complete these steps:

1. Press MENU.

The printer displays

2. Do you wish to save changes that were made since you entered Setup mode?

If you wish to... Then...

Save changes a. If necessary, press the up or down arrow to select YES.

SAVE CHANGES and activates the ENTER button.

b. Press ENTER.

The printer saves changes and exits Setup mode.

13290L-004 Rev. A S4M User Guide 6/15/09

If you wish to... Then...

Discard changes a. Press the up or down arrow to select NO.

b. Press ENTER.

The printer discards changes and exits Setup mode.

Return to Setup mode Press one of the following buttons:

MENU returns you to the same parameter.

•

• The left arrow takes you to the previous parameter.

• The right arrow takes you to the next parameter.

Configuration

Setup Mode

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Configuration

Password Protection of Parameters

The printer has four levels of passwords. When you enter Setup mode on the control panel, only those parameters that are not password-protected are displayed. To see more parameters, you must enter an appropriate password at the password correctly, you do not have to enter it again until you leave and reenter Setup mode.

When you are prompted for a password, enter the password for the level displayed or for a higher level. Entering a higher level password will unprotect the parameters for that level and for all levels below it (for example, unprotecting level 4 parameters also unprotects levels 1, 2, and 3).

The password levels and default passwo rds are shown in Table 11. To change the password for any level, use the

^KP ZPL II command.

Table 11 • Password Levels and Defaults

ADVANCED SETUP prompt. After you enter a

Password

Level

4 All features, including sensor adjustments

3 Installation and reconfiguration. The printer

2 Label configuration operations (media type,

1 Darkness, Tear-Off position, label top

Features Controlled Default Password

and other sensitive parameters

web-page interface also uses this password.

label removal method, label length)

To enter a password when prompted, complete these steps:

1. When the printer displays ADVANCED SETUP X, press ENTER.

The printer displays

2. Enter the four-digit password for the password level displayed or for a higher level.

• The left and right arrows change the selected digit position.

• The up and down arrows change the value of the selected digit.

PASSWORD and the number 0000.

For advanced use only. See the Maintenance Manual or contact technical support.

1234

0000 (unprotected)

3. After entering the password, press ENTER.

If you entered a valid password, additional parameters are displayed.

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Configuration

Password Protection of Parameters

Note • When you enter a password at an ADVANCED SETUP prompt, the first parameter

that you see is determined in part by whether you pressed the right arrow or the left arrow to get to the

ADVANCED SETUP prompt:

• If you used the right arrow, the first parameter that you see is based on the password level that the printer prompted for (see Table 12).

• If you used the left arrow, the first parameter that you see is based on which password you enter at the prompt, regardless of which password level the printer prompted for (see Table 13).

Table 12 • Right Arrow Used to Reach

Advanced

Setup Level

Prompted

Password

Level

Entered

First Parameter Seen

ADVANCED SETUP Prompt

1 1, 2, 3, or 4 DARKNESS (top of level 1) 2 2, 3, or 4 33 or 4 44

Table 13 • Left Arrow Used to Reach

Advanced

Setup Level

Prompted

Password

Level

Entered

MEDIA TYPE (top of level 2) PRINT OUT (top of level 3) LABEL LEVEL (top of level 4)

ADVANCED SETUP Prompt

First Parameter Seen

11 LABEL TOP (ZPL, EPL, APL-D)

(bottom of level 1)

Y FORMS ADJUST (APL-I)

(bottom of level 1)

1, 2 2

LENGTH

(bottom of level 2)

1, 2, 3 3

LANGUAGE

(bottom of level 3)

1, 2, 3, or 4 4

LANGUAGE

(bottom of level 4;

LANGUAGE parameter appears in

both level 3 and 4)

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Printing Configuration Labels

After you load the media and ribbon (if necessary), print a printer configuration label and a network configuration label as records of your pr inter’s current settings. Keep the labels to use when troubleshooting printing problems. The options to print these labels are located in password level 3.

A configuration label lists the printer settings that are stored in configuration memory. A network configuration label lists the print server settings. For the correct settings, print a network configuration label after the printer connects to the network.

Note • If the printer is paused when you enter Setup mode, these labels will prin t after you exit

Setup mode and resume printing.

To print a printer configuration label or a network configuration label, complete these steps:

1. On the control panel, press MENU.

The printer enters Setup mode and displays

DARKNESS.

2. Press the left arrow.

If a password is set for any levels, the printer display s number, and the

ENTER button is enabled. If no passwords are set, the printer displays

LANGUAGE.

3. What does the printer display?

If the printer displays... Then...

ADVANCED SETUP 1 ADVANCED SETUP 2 ADVANCED SETUP 3

ADVANCED SETUP 4

LANGUAGE

a. Press ENTER.

The printer displays

b. Use the left and right arrows to enter the password for

level 3 or 4.

c. Press ENTER.

The printer displays

d. Use the left or right arrow to scroll through the

parameters until you reach

You do not need to enter a password to access this parameter. Use th e left or rig ht arrow to scrol l throu gh the parameters until you reach

Use the left or right arrow to scroll through the parameters until you reach

ADVANCED SETUP with the level

PASSWORD 0000.

LANGUAGE.

PRINT OUT.

13290L-004 Rev. A S4M User Guide 6/15/09

4. Select the type of label to print.

To print a... Then...

Printer configuration label a. Scroll to SETTINGS.

b. Press ENTER.

A printer configuration label prints (Figure 17).

Figure 17 • Sample Printer Configuration Label

Configuration

Printing Configuration Labels

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Printing Configuration Labels

To print a... Then...

Network configuration label a. Scroll to NETWORK.

b. Press ENTER.

A network configuration label prints (Figure 18). An asterisk designates whether the wired or wireless print server is active.

Figure 18 • Sample Network Configuration Label

13290L-004 Rev. A S4M User Guide 6/15/09

Select a Display Language

The LANGUAGE parameter is included in passwo rd level 3 and leve l 4 so you c an easily re ach the parameter to select a familiar language if you cannot read the one being displayed.

To change the language displayed, complete these steps:

1. On the control panel, press MENU.

The printer enters Setup mode.

2. Press the left arrow.

If a password is set for level 3 or 4, the printer displays level number, and the the printer displays

3. What does the printer display?

If the printer displays... Then...

ADVANCED SETUP 1 ADVANCED SETUP 2 ADVANCED SETUP 3 ADVANCED SETUP 4

LANGUAGE

* Displays in the last language selected.

ENTER button is enabled. If no passwords are set for level 3 or 4,

LANGUAGE.

Select a Display Language

ADVANCED SETUP with the

a. Press ENTER.

* * *

The printer displays

b. Use the left and right arrows to enter the password

PASSWORD 0000

for level 3 or 4.

c. Press ENTER.

The printer displays

LANGUAGE

Continue with the next step.

Configuration

4. Use the up and down arrows until you reach the language of your choice.

5. Press MENU.

The printer prompts you to accept changes.

6. If necessary, press the up or down arrow to select YES.

7. Press ENTER to accept the language that you selected.

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Control Panel Parameters

Use the LCD on the control panel to adjust printer settings. Additional parameters appear in the following situations:

• When a wired print server is installed in the printer. For more information, refer to the ZebraNet 10/100 Print Server User and Reference Guide.

• When a wireless print server is installed in the printer. For more information, refer to the ZebraNet Wire less User Guide.

Copies of these manuals are available at http://www.zebra.com/manuals or on the user CD that came with your printer.

Password Level 1 and 2 Parameters

Table 14 shows parameters in the order in which they appear when you press the right arrow

after entering Setup mode. Throughout this process, press the right arrow to continue to the next parameter or the left arrow to return to the previous parameter in the cycle.

Table 14 • Printer Parameters, Password Levels 1 and 2 (Page 1 of 5)

Parameter Explanation

DARKNESS

(ZPL, APL-D, and APL-I modes)

DENSITY

(EPL mode only)

Adjust Print Darkness

The best darkness setting depends on a variety of factors, including ribbon type, labels, and the condition of the printhead. You may adjust the darkness for consistent high-quality printing.

Important • Set the darkness to the lowest setting that provides

good print quality. If the darkness is set too high, the ink may smear, the ribbon may burn through, or the printhead may wear prematurely.

Note • The printer applies and saves the darkness setting

immediately. Exiting Setup mode without saving changes does not restore the previous value.

If printing is too light or if there are voids in the printed areas, i ncrease the darkness. If the printing is too dark or if there is spreading or bleeding of printed areas, decrease the darkness. Darkness settings also may be changed by the driver or software settings.

The FEED Self Test on page 117 can be used to determine the best darkness setting. Because the darkness setting takes effect immediately, you can see the results on labels that are currently printing.

Range (ZPL, APL-D, APL-I): 0.0 to +30.0 Default Value (ZPL, APL-D, APL-I): +10.0 Range (EPL): 7 Default Value (EPL): 0 to 15

To modify this parameter:

• Press the up arrow to increase value.

• Press the down arrow to decrease value.

13290L-004 Rev. A S4M User Guide 6/15/09

Table 14 • Printer Parameters, Password Levels 1 and 2 (Page 2 of 5)

Parameter Explanation

Configuration

Control Panel Parameters

TEAR OFF

LABEL TOP

(ZPL, EPL, and APL-D modes)

X FORMS ADJUST

(APL-I mode only)

Adjust Tear-Off Position

This parameter establishes the position of the labels over the tear-off/peel-off bar after printing.

Note • The printer applies and saves the tear-off setting

immediately. Exiting Setup mode without saving changes does not restore the previous value.

Range (ZPL, EPL, APL-I): -120 to +120 Default Value (ZPL, EPL, APL-I): 0 Range (APL-D): +00i to +999i (0m to 2537m) Default Value (APL-D): +128i

To modify this parameter:

• Press the up arrow to increase value.

• Press the down arrow to decrease value.

Adjust Label Top Position

The label top position adjusts the print position vertically on the label. Positive numbers adjust the label top position farther down the label (away from the printhead), and negative numbers adjust the positi on up the lab el (toward the printhead).

Range (ZPL, EPL): -120 to +120 Range (APL-I): -10 to +4000 Range (APL-D): -0.64i to 0.64i Default Value: 0

LEFT POSITION

(ZPL, EPL, and APL-D modes)

Y FORMS ADJUST

(APL-I mode only)

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

Adjust Label Left Position

The label left position adjusts the print position horizontally on the label. Positive numbers move the left ed ge of the image toward the center of the label while negative numbers shift the left edge of the image toward the left edge of the label.

Range (ZPL, EPL, APL-D): -120 to +120 Range (APL-I): -9999 to +9999 Default Value: 0

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Control Panel Parameters

Table 14 • Printer Parameters, Password Levels 1 and 2 (Page 3 of 5)

Parameter Explanation

MEDIA TYPE

SENSOR SELECT

Set Media Type

Tells the printer which type of media you are using.

Selections:

• GAP/NOTCH—Use for non-continuous web media, non-continuous fanfold media, and tag stock.

• CONTINUOUS—Use for media that does not have divisions between labels.

• MARK—Use for non-continuous black mark media.

Default Value: GAP/NOTCH

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Select the Media Sensor

Use the setting that gives the best results. You can use the reflective se nsor for most media.

• REFLECTIVE—Use with black mark media and most other media types.

• TRANSMISSIVE—Use with any media (other than black mark media) that does not work well with the reflective sensor. To use the transmissive sensor with media that has holes or notches, verify that the holes or notches pass through the sensor so that the sensor can detect them. If the holes or notches do not pass through the sensor, use the reflective se nso r.

Default Value: REFLECTIVE

REMOVAL

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Select the Label Removal Method

The label removal must correspond to the print mode (see Print Modes

and Printer Options on page 38). Be sure to select a label removal mode

that your hardware configuration supports because some of the selections displayed are for optional printer features.

Selections: TEAR, PEEL, CUTTER, REWIND, DELAYED CUT Default Value: TEAR

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

13290L-004 Rev. A S4M User Guide 6/15/09

Table 14 • Printer Parameters, Password Levels 1 and 2 (Page 4 of 5)

Parameter Explanation

Configuration

Control Panel Parameters

PRINT SPEED

PRINT WIDTH

Adjust Print Speed

Adjusts the speed for printing a label (given in whole numbers of inches per second). Slower print speeds typically yield better print quality. Print speed changes take effect upon exiting Setup mode.

Range: 2 to 6 IPS Default Value (ZPL, APL-I): 2 IPS Default Value (EPL, APL-D): 6 IPS

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

Set Print Width

Print width determines the printable area across the width of the label.

Important • Setting the width too narrow can result in portions of

the label not being printed on the media. Settin g the width t oo wide wastes formatting memory and can cause printing of f the label an d on the platen roller. This setting can affect the horizontal position of the label format if the image was inverted using the ^POI ZPL II command.

Range: 2 to 832 for 8 dots/mm, 2 to 1248 for 12 dots/mm Default Value: 832 for 8 dots/mm, 1248 for 12 dots/mm

KDU MODE

(EPL mode only)

COMPAT. MODE

(APL-D mode only)

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

Enable KDU

Allows the S4M printer to work with a Keyboard Display Unit (Zebra KDU or KDU Plus™).

Selections: ON, OFF Default Value: OFF

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Set APL-D Compatibility Mode

Sets compatibility with some older DPL printers. The default label top changes from 1.1 inches to 2.5 inches.

Selections: ON, OFF Default Value: OFF

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Control Panel Parameters

Table 14 • Printer Parameters, Password Levels 1 and 2 (Page 5 of 5)

Parameter Explanation

CONTROL CODES

(APL-D mode only)

RESOLUTION

(APL-I mode only)

LENGTH

Set APL-D Control Codes

Allows you to select which set of language control codes will be sent to the printer.

Selections: STANDARD, MAINFRAME Default Value: STANDARD

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Set Printer Resolution for APL-I

Sets the dot size for backward compatibility with some older APL-I printers.

Selections: 5 MIL, 10 MIL, 15 MIL Default Value: 5 MIL

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Set Maximum Label Length

Maximum label length is used in conjunction with the calibration procedure. The value of this setting is the maximum label length that is used during the media portion of the calibration process. Only a few labels are required to set media sensors. Always set the val ue that is at l east 1 in. (25.4 mm) longer than the longest label to be used on the printer.

Selections (ZPL, EPL, APL-I): AUTO, < 1 INCH (25.4 mm) to < 39 INCH (991 mm) in 1-inch (25.4 mm) increments

Default Value AUTO Selections (APL-D): 0000 to 9999 (tenths of inches) Default Value (APL-D): 1200

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

13290L-004 Rev. A S4M User Guide 6/15/09

Password Level 3 Parameters

Table 15 shows parameters in the order in which they appear when you press the right arrow

after entering the Level 3 password. Throughout this process, press the right arrow to continue to the next parameter or the left arrow to return to the previous parameter in the cycle.

Table 15 • Printer Parameters, Password Level 3 (Page 1 of 10)

Parameter Explanation

Configuration

Control Panel Parameters

PRINT OUT

Print Selected Labels

This parameter allows you to print certai n types of labels with information about the printer.

Selections:

SETTINGS—Prints a printer configuration label. See Printing

•

Configuration Labels on page 68.

FONTS (ZPL, EPL, APL-D)—Prints a label that lists the available

• fonts in the printer, including standard printer fon ts plus any optio nal fonts. Fonts may be stored in RAM, Flash memory, optional memory cards, or font cards.

FORMATS (ZPL, EPL, APL-D)—Prints a label that lists the

• available formats stored in the printer’s RAM, Flash memory, or optional memory card.

BARCODES (ZPL only)—Prints a label that lists the ava ilable bar

• codes in the printer.

ALL (ZPL, EPL)—Prints labels that list the available fonts, bar

• codes, images, formats, and the current printer and network configurations.

IMAGES (ZPL, EPL, APL-D)—Prints a label that lists the images

• currently stored in the printer’s RAM, Flash memory, or optional memory cards.

NETWORK—Prints a network configuration label. See Printing

•

Configuration Labels on page 68.

APLI SW SETUP (APL-I only)

•

APLI HW SETUP (APL-I only)

•

• APLI PRT QUAL (APL-I only)

APLI PITCH (APL-I only)

•

To print labels:

1. Press the up or down arrow to display label choices.

2. Press ENTER to print the desired label.

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Control Panel Parameters

Table 15 • Printer Parameters, Password Level 3 (Page 2 of 10)

Parameter Explanation

MODULE A

(APL-D mode only)

MODULE B

(APL-D mode only)

PARALLEL COMM.

Set Module A Storage Device for APL-D

This parameter allows you to assign an actual 512 KB memory devi ce to a module letter.

Selections: NONE, RAM 1, RAM 2, FLASH 1, FLASH 2 Default Value: NONE

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Set Module B Storage Device for APL-D

This parameter allows you to assign an actual 512 KB memory devi ce to a module letter.

Selections: NONE, RAM 1, RAM 2, FLASH 1, FLASH 2 Default Value: NONE

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Set Parallel Communications

Select the communications port that match es the one being u sed by the host computer.

Selections: UNIDIRECTIONAL, BIDIRECTIONAL Default Value: UNIDIRECTIONAL

PRINT PAGE

(APL-I mode only)

PRINT FORMAT

(APL-I mode only)

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Print Stored APL-I Page

Up to 20 pages can be stored and printed.

Selections: 0 through 19 Default Value: 0

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

Print Stored APL-I Format

Up to 100 formats can be stored and printed.

Selections: 0 through 99 Default Value: 0

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

13290L-004 Rev. A S4M User Guide 6/15/09

Table 15 • Printer Parameters, Password Level 3 (Page 3 of 10)

Parameter Explanation

Configuration

Control Panel Parameters

BAUD

DATA BITS

Set Baud

The baud setting of the printer must match the baud setting of the host computer for accurate communications to take place. Sele ct the value that matches the one being used by the host computer.

Selections (ZPL, APL-I, APL-D): 300, 600, 1200, 2400, 4800, 9600, 14400, 19200, 28800, 38400, 57600, 115200

Selections (EPL): 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200 Default Value: 9600

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Set Data Bits

The data bits of the printer must match the data bits of the host computer for accurate communications to take place. Set the data bits to match the setting being used by the host computer.

Note • Code Page 850 requires the data bits to be set to 8 bits.

Selections: 7BITS, 8BITS Default Value: 8BITS

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

STATUS RESPONSE

(APL-I mode only)

PARITY

Send APL-I Status Response

Determines if a response is sent after inquiry commands.

Selections: ON, OFF Default Value: ON

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Set Parity

The parity of the printer must match the parity of the host computer for accurate communications to take place. Select the parity that matches the one being used by the host computer.

Selections: NONE, ODD, EVEN Default Value: NONE

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Control Panel Parameters

Table 15 • Printer Parameters, Password Level 3 (Page 4 of 10)

Parameter Explanation

HOST HANDSHAKE

CONTROL CHAR

(ZPL mode only)

Set Host Handshake

The handshake protocol of the printer must match the handshake protocol of the host computer for proper communications to take place. Select the handshake protocol that matches the one being used by the host comput er.

Selections (ZPL, APL-D): XON/XOFF, DSR/DTR, RTS/CTS Selections (APL-I): XON/XOFF, DSR/DTR, RTS/CTS, APL-I Default Value (ZPL, APL-D, APL-I): XON/XOFF Selections (EPL): DTR & XON/XOF, DTR Default Value (EPL): DTR & XON/XOF

Note • XOFF is abbreviated as XOF on the EPL display.

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Set Control Character

The printer looks for this two-digit hexadecimal character to indicate the start of a ZPL/ZPL II control instruction.

Note • Do not use the same hexadecimal value for the control,

command, and delimiter character. The printer must see different characters to work properly.

Range: 00 to FF Default Value: 7E (tilde—displayed as an arrow)

COMMAND CHAR

(ZPL mode only)

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

Set Command Character

The command prefix is a two-digit hexadecimal value used as a parameter place marker in ZPL/ZPL II format instructions. The printer looks for this two-digit hexadecimal character to indicate the start of a ZPL/ZPL II format instruction. See the ZPL II Programming Guide for more information.

Note • Do not use the same hexadecimal value for the control,

command, and delimiter character. The printer must see different characters to work properly.

Range: 00 to FF Default Value: 5E (caret)

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

13290L-004 Rev. A S4M User Guide 6/15/09

Table 15 • Printer Parameters, Password Level 3 (Page 5 of 10)

Parameter Explanation

Configuration

Control Panel Parameters

DELIM. CHAR

(ZPL mode only)

HEXDUMP

Set Delimiter Character

The delimiter character is a two-digit hexadecimal value used as a parameter place marker in ZPL/ZPL II format instructions. See the ZPL II Programming Guid e for more information.

Note • Do not use the same hexadecimal value for the control,

command, and delimiter character. The printer must see different characters to work properly.

Range: 00 to FF Default Value: 2C (comma)

To modify this parameter:

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

Hex Dump

The hexadecimal dump mode is a troubleshooting tool for checking the interconnection between the printer and the host computer. For more information, see Communications Diagnostics Test on page 121.

Selections: NO, YES Default Value: NO

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

REPRINT MODE

(ZPL mode only)

CHANGE RTC DATE

Reprint Mode

When Reprint Mode is enabled, the reprint the last label. If the Reprint feature is disabled, the is ignored. (Equivalent to the reprint mode parameter in the

~PR ZPL command can be used to

~PR command

^JJ ZPL

command.)

Selections: ENABLED, DISABLED Default Value: DISABLED

Set RTC (Real-time clock) Date

If RTC is installed, this parameter allows you to set the RTC date.

Note • The printer saves the RTC date immediately.

To modify this parameter:

1. Press ENTER.

The printer displays the current RTC date.

2. Modify the values as follows:

• Press the right arrow to move to the next digit position.

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

3. Press ENTER to accept the value shown.

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Control Panel Parameters

Table 15 • Printer Parameters, Password Level 3 (Page 6 of 10)

Parameter Explanation

CHANGE RTC TIME

LOAD DEFAULTS

Set RTC (Real-t ime cl ock ) Time

If RTC is installed, this parameter allows you to set the RTC time.

Note • The printer saves the RTC time immediately.

To modify this parameter:

1. Press ENTER.

The printer displays the current RTC time.

2. Modify the values as follows:

• Press the right arrow to move to the next digit position.

• To increase the value, press the up arrow.

• To decrease the value, press the down arrow.

3. Press ENTER to accept the value shown.

Load Factory Defaults

Sets all parameters back to factory defaults.

Important • Use care when using this command. All printer

parameters are reset to factory values with this command. If possible, print a configuration label to have as a record of the printer’s settings before loading defaults.

How to select this parameter:

1. Press ENTER.

The printer asks

2. T o load factory defaults, press ENTER to select YES. T o cancel, press

ARE YOU SURE?

any other key.

DEFAULT NET

Reset Network Parameters

Resets the network parameters back to the factory defaults.

1. Press ENTER.

ARE YOU SURE?

INIT FLASH MEM

The printer asks

2. To reset network parameters to the factory defaults, press ENTER to

YES. To cancel, press any other key.

select

Initialize Flash Memory

This parameter allows you to erase the printer’s Flash memory.

Important • The internal Flash memory is entirely era sed with this

command.

To select this parameter:

1. Press ENTER to select YES.

The printer asks

2. To initialize Flash memory, press ENTER. To cancel, press any other

ARE YOU SURE?

key.

13290L-004 Rev. A S4M User Guide 6/15/09

Table 15 • Printer Parameters, Password Level 3 (Page 7 of 10)

Parameter Explanation

Configuration

Control Panel Parameters

RIBBON

ZPL OVERRIDE

(ZPL mode only)

Set Ribbon Use

Note • This parameter appears only for printers that have the

Thermal Transfer option installed.

Specifies the printing method: thermal transfer (using ribbon) or direct thermal (no ribbon).

Selections:

• YES (thermal transfer mode, with ribbon)

• NO (direct thermal mode, no ribbon)

Default Value: YES

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

Override Certain ZPL Commands

Allows the following ZPL commands to override the user (printer) settings:

^MM (media mode)

•

^MT (media type direct thermal or thermal transfer)

•

^MN (media non-continuous or continuous)

•

Selections:

• NO—tells the printer to ignore the listed ZPL commands.

• YES—allows the printer to accept the listed ZPL commands.

Default Value: YES

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Control Panel Parameters

Table 15 • Printer Parameters, Password Level 3 (Page 8 of 10)

Parameter Explanation

SENSOR PROFILE

Print Sensor Profile

Use the sensor profile (Figure 19) to troubleshoot registration problems that may occur if the media sensor detects preprinted areas on the media or if it experiences difficulty in determining web location. To adjust the sensitivity of the media and/or ribbon sensors, use Calibrate Media and

Ribbon Sensors on page 85.

Note • The ribbon portion of the label appears only for printers

that have the Thermal Tran sfe r op tio n inst alled.

Figure 19 • Sensor Profile

To select this parameter:

1. Press ENTER to start this standard calibration procedure and print a

media sensor profile.

13290L-004 Rev. A S4M User Guide 6/15/09

Table 15 • Printer Parameters, Password Level 3 (Page 9 of 10)

Parameter Explanation

Configuration

Control Panel Parameters

MEDIA/RIBBON CALIBRATE

(Thermal Transfer only)

MEDIA CALIBRATE

(Direct Thermal only)

Calibrate Media and Ribbon Sensors

Use this procedure to adjust the sensitivity of the printer’s sensors. In a printer that has the Thermal Transfer option installed, both media and ribbon sensors are adjusted. In a Direct Thermal printer (no Thermal Transfer option installed), only media sensors are adjusted, and the LCD displays for ribbon do not appear in this procedure.

Important • This procedure must be followed exactly as presented.

All of the steps must be performed even if only one of the sensors requires adjustment. Y ou may press the left arrow at any step in this procedure to cancel the procedure.

How to select this parameter:

1. Press ENTER to start the calibration proced ure.

The

LOAD BACKING/REMOVE RIBBON prompt displays.

2. Open the printhead.

3. Remove approximately 8 in. (203 mm) of labels from the backing,

and pull the media into the printer so that only the backi ng is bet ween the media sensors.

4. Remove the ribbon (if used).

5. Close the printhead.

6. Press ENTER.

The message

CALIBRATING PLEASE WAIT displays.

The printer adjusts the scale (gain) of the signals that it receives from the media and ribbon sensors. On the sensor profile, this essentially corresponds to moving the peak of the graph up or down to optimize the readings for your application.

RELOAD ALL displays.

7. Open the printhead and pull the media forward until a label is

positioned under the media sensor.

8. Reload the media and ribbon (if used).

9. Close the printhead.

10. Press ENTER.

The message The printer does a calibration; during this process, the printer

determines the label length. To see the new readings on the new scale, print a sensor profile.

CALIBRATING PLEASE WAIT displays.

6/15/09 S4M User Guide 13290L-004 Rev. A

Configuration

Control Panel Parameters

Table 15 • Printer Parameters, Password Level 3 (Page 10 of 10)

Parameter Explanation

LANGUAGE

Select the Display Language

This parameter allows you to display the control panel in the language of your choice. As soon as you select a language, all parameters are displayed in that language. Save changes as you exit Setup mode to save the language setting.

Selections:

• English (

• Spanish (

• French (FRANCAIS)

•German (

•Italian (

•Norwegian (

• Portuguese (

•Swedish (

•Danish (DANSK)

• Spanish2 (

•Dutch (

•Finnish (SUOMI)

• Japanese (appears in Japanese characters) Default Value: ENGLISH

ENGLISH)

ESPANOL)

Deutsch)

ITALIANO)

NORSK) PORTUGUES)

SVENSKA)

ESPANOL2)

NEDERLANDS)

To modify this parameter:

• Press the up or down arrow to scroll through the selections.

13290L-004 Rev. A S4M User Guide 6/15/09

Routine Maintenance

This section provides routine cleaning and maintenance procedures.

Contents

Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Cleaning Schedule and Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Clean the Printhead and Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Clean the Media Compartment and Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Clean the Peel Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

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Routine Maintenance

Replacing Printer Components

Some printer components, such as the printhead and platen roller, may wear out over time and can be replaced easily. Regular cleaning may extend the life of some of these comp onents. See

Cleaning Schedule and Procedures on page 89 for the recommended cleaning intervals.

Ordering Replacement Parts

For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of genuine Zebra™ supplies as part of the total solution.

Contact your authorized Zebra reseller for part ordering information, or see Contacts

on page 11 for contact addresses and telephone numbers.

Recycling Printer Components

The majority of this printer’s components are recyclable. The printer’s main logic board includes a battery that you should dispose of properly.

Do not dispose of any printer components in unsorted municipal waste. Please dispose of the battery according to your local regulations, and recycle the other printer components according to your local standards. For more information, see

http://www.zebra.com/environment.

Lubrication

No lubrication is needed for this printer.

Caution • Some commercially available lubricants will damage the finish and the

mechanical parts if used on this printer.

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Routine Maintenance

Cleaning Schedule and Procedures

Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this

printer.

Specific cleaning procedures are provided on the following pages. Table 16 shows the recommended cleaning schedule. These intervals are intended as guidelines only. You may have to clean more often, depending upon your application and media.

Table 16 • Recommended Cleaning Schedule

Area Method Interval

Printhead Solvent* Direct Thermal Mode: After every roll of Platen roller Solvent* Media sensors Air blow Ribbon sensor Air blow Media path Solvent*

media (or 500 feet of fanfold media). Thermal Tr ansfer Mode: After every roll of

ribbon or three rolls of media.

Ribbon path Solvent* Pinch roller (part of Peel-Off option) Solvent* Cutter

module

If cutting continuous, pressure-sensitive media

If cutting tag stock or label liner material

Solvent* After every roll of media (or more often,

depending upon your application and media).

Solvent* and

After every two or three rolls of media.

air blow Tear-off/peel-off bar Solvent* Once a month. Take-label sensor Air blow Once every six months.

* Zebra recommends using Preventive Maintenance Kit (part number 47362). In place of this kit, you may use a clean swab

dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).

Clean the Exterior

You may clean the exterior surfaces of the printer with a lint-free cloth and a small amount of a mild detergent, if necessary. Do not use harsh or abrasive cleaning agents or solvents.

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Routine Maintenance

Cleaning Procedures

Clean the Printhead and Platen Roller

Y o u can minimize printhead wear and maintai n print quality with regular preventiv e measures. Over time, the movement of media or ribbon across the printhead wears through the protective ceramic coating, exposing and eventually damaging the print elements (dots). To avoid abrasion:

• Clean the printhead frequently, and use well-lubricated thermal transfer ribbons with backings optimized to reduce friction.

• Minimize printhead pressure and burn temperature settings by optimizing the balance between the two.

• Ensure that the thermal transfer ribbon is as wide or wider than the label medi a to preven t exposing the elements to the more abrasive label material.

For best results, clean the printhead after changing every roll of ribbon. Inconsistent print quality, such as voids in the bar code or graphics, may indicate a dirty printhead.

Caution • While performing any tasks near an open printhead, remove all rings, watches,

Note • For printers with a peel assembly, keep the peel assembly closed while cleaning the

platen roller to reduce the risk of bending the tear-off/peel-off bar.

Figure 20 • Location of the Printhead and Platen Roller

Printhead assembly

Platen roller

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Routine Maintenance

Cleaning Procedures

Caution • The printhead may be hot and could cause severe burns. Allow the printhead

to cool.

Caution • Before touching the printhead assembly, discharge any built-up static electricity

by touching the metal printer frame or by using an antistatic wriststrap and mat.

To clean the printhead and platen roller, complete these steps:

1. Open the printhead assembly.

2. Remove the media and ribbon.

3. Using the swab from the Preventive Maintena nce Kit (part number 473 62), wipe along th e

brown strip on the printhead assembly from end to end. In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.

4. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the

solvent to evaporate.

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Routine Maintenance

Cleaning Procedures

5. Reload media and ribbon, and close the printhead assembly.

Note • If performing this procedure does not improve print quality, try cleaning the

printhead with Save-A-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller for more information.

13290L-004 Rev. A S4M User Guide 6/15/09

Clean the Media Compartment and Sensors

To clean the media compartment and sensors, complete these steps:

1. Brush or vacuum any accumulated paper lint and dust away from the media and ribb on

paths.

2. Brush or vacuum any paper lint and dust away from the sensors (see Figure 21).

Figure 21 • Cleaning the Sensors

Routine Maintenance

Cleaning Procedures

Take-label sensor

Ribbon sensor

Transmissive sensor

Reflective sensor

6/15/09 S4M User Guide 13290L-004 Rev. A

Routine Maintenance

Cleaning Procedures

Clean the Peel Assembly

The peel assembly, which is part of the Peel-Off option, consists of several spring-loaded rollers to ensure the proper roller pressure. Clean the pinch roller and tear-off/peel-off bar if adhesive buildup begins to affect peel performance.

Caution • Do not use your left hand to assist in closing the Peel assembly. The top edge of

the Peel roller/assembly could pinch your fingers.

Caution • The printhead may be hot and could cause severe burns. Allow the printhead to

cool.

If adhesive buildup affects peel-off performance, complete these steps:

1. Press the printhead release latch to open the printhead assembly. Lift the printhead until it

latches open.

2. Push down the peel-off mechanism release lever to open the peel assembly.

3. Remove any media backing to expose the pinch roller.

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Routine Maintenance

Cleaning Procedures

4. While manually rotating the pinch roller, clean it thoroughly with the swab from the

Preventive Maintenance Kit (part numb er 4736 2). In place of the Preventive Maint enance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.

5. Use the swab to remove excess adhesive from the tear-off/peel-off bar. Allow the solvent

to evaporate.

Important • Apply minimum force when cleaning the tear-off/peel-off bar. Excessive

force can cause the tear-off/peel-off bar to bend, which could have a negative effect on peel performance.

6. Close the printhead assembly.

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Routine Maintenance

Cleaning Procedures

Caution • Use the peel release lever and your right hand to close the peel assembly.

Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers.

Close the peel assembly using the peel-off mechanism release lever.

Close the media door. The printer is ready to operate.

13290L-004 Rev. A S4M User Guide 6/15/09

Clean the Cutter Module

If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter.

Caution • For personnel safety, always power off and unplug the printer before performing

this procedure.

To clean the cutter module, complete these steps:

1. Turn the printer off (O), and unplug the printer from its power source.

Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.

Remove the cutter shield (1) by removing the cutter shield thumbscrew and lock washer (

2).

Routine Maintenance

Cleaning Procedures

3. To expose the V-shaped cutter blade, turn the cutter motor thumbscrew (1)

counterclockwise to lower the blade.

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Routine Maintenance

Cleaning Procedures

4. See Figure 22. Using the swab from the Preventive Maintenance Kit (part number 47362 ),

wipe along the upper cutting surface (

1) and the cutter blade (2). In place of the

Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.

Figure 22 • Cleaning the Cutter Module

5. Replace the cutter shield.

6. Plug the printer into its power source, and then turn on (I) the printer.

The lower cutter blade returns to its correct operating position.

7. If the cutter continues to perform unsatisfactorily, contact an authorized service

technician.

13290L-004 Rev. A S4M User Guide 6/15/09

Troubleshooting

This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included.

Contents

Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Memory Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Calibration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Miscellaneous Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

FEED and PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Communications Diagnostics Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

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100

Troubleshooting

Troubleshooting Checklists

If an error condition exists with the printer, review this checklist:

 Is there an error message on the LCD? If yes, see LCD Error Messages on page 101.  Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media

and Ribbon Sensors on page 85.

 Is the

CHECK RIBBON light on when ribbon is loaded properly? If yes, see Calibrate

Media and Ribbon Sensors on page 85.

 Are you experiencing problems with print quality? If yes, see Print Qu ality Problems

on page 106.

 Are you experiencing communications problems? If yes, see Communications Problems

on page 110.

If the labels are not printing or advancing correctly, review this checklist:

 Are you using the correct type of labels? Review the types of label in Types of Media

on page 32.

 Are you using a label that is narrower than the maximum print width? See Set Print Width

on page 75.

 Review the label- and ribbon-loading illustrations in Media Paths on page 38 and Load

Ribbon on page 53.

 Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 61 for

more information.

 Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensors

on page 85 for more information.

If none of the above suggestions correct the problem, review this checklist:

 Perform one or more of the self-tests given in Printer Diagnostics on page 114. Use the

results to help identify the problem.

 If you are still having problems, see Contacts on page 11 for customer support

information.

13290L-004 Rev. A S4M User Guide 6/15/09

Zebra Technologies S4M User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Declaration of Conformity

Compliance Information

Contents

About This Document

Who Should Use This Document

How This Document Is Organized

Contacts

Document Conventions

Introduction

External View

Control Panel

Control Panel LCD

Control Panel Buttons

Control Panel Lights

Printer Media Compartment

Printer Language Modes

Firmware Downloads

New or Modified Commands

Additional Printer Language Information

Printer Setup

Before You Begin

Handling the Printer

Unpack and Inspect the Printer

Store the Printer

Ship the Printer

Select a Site for the Printer

Select a Surface

Provide Proper Operating Conditions

Allow Proper Space

Provide a Data Source

Provide a Power Source

Select a Data Communication Interface

Data Cables and Wireless Cards

Connect the Printer to the Computer or Network

Connect the Printer to a Power Source

Power Cord Specifications

Types of Media

Ribbon Overview

When to Use Ribbon

Coated Side of Ribbon

Operations

Print Modes and Printer Options

Print Mode Descriptions and Printer Requirements

Media Paths

Start a Roll of Media

Insert Media into the Printer

Load Media in Tear-Off Mode

Load Media in Peel-Off Mode

Load Media in Cutter Mode

Load Ribbon

Remove Used Ribbon

Calibrate the Printer

Auto Calibration

Manual Calibration

Select or Adjust the Media Sensors

Select the Transmissive Sensor

Adjust the Reflective Sensor

Adjust Printhead Pressure

Configuration

Setup Mode

Enter Setup Mode

Leave Setup Mode

Password Protection of Parameters

Printing Configuration Labels

Select a Display Language

Control Panel Parameters

Password Level 1 and 2 Parameters

Password Level 3 Parameters

Routine Maintenance

Replacing Printer Components

Ordering Replacement Parts

Recycling Printer Components

Lubrication

Cleaning Schedule and Procedures

Clean the Exterior

Clean the Printhead and Platen Roller