Zebra Technologies MD-ZLAN11G User Manual

HC100™

Wristband Printer

User Guide

therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit; E3®; and

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element Energy Equalizer Circuit, and E

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Corporation and its subsidiaries

(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies Corporation.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation.

All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering

specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation,

production, or delivery of the accompanying product (including hard ware and software) be liab le for any damages whatsoever (including, without limitation, consequential damages including loss of busin ess profi ts, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Part Number: 61207L-001 Rev. A

Compliance Information

Declaration of Conformity

I have determined that the Zebra printers identified as the

HC100™

manufactured by:

Zebra Technologies Corporation

333 Corporate Woods Parkway

Vernon Hills, Illinois 60061-3109 U.S.A.

Have been shown to comply with the applicable technical standards of the FCC

For Home, Office, Commercial, and Industrial use

If no unauthorized change is made in the equipment,

and if the equipment is properly maintained and operated.

4/23/08 HC100 User Guide 61207L-001 Rev. A

Compliance Information

FCC Compliance Statement

This device complies with Part 15 rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user’s authority to operate the equipment. To ensure compliance, this printer must be used with Shielded Communication Cables.

FCC Radiation Exposure Statement (for printers with internal radio devices)

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be instal led and operated with minimum distance 20cm between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

FCC Rules and Regulations for Data Cables

Zebra printers comply with FCC Rules and Regulations, Part 15 for Class B Equipment using fully shielded, 6.5 ft. (2 m) data cables. Use of unshielded cables may increase radiation above the Class B limits.

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

61207L-001 Rev. A HC100 User Guide 4/23/08

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

FCC Radiation Exposure Statement

(for printers with internal radio devices) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

FCC Rules and Regulations for Data Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Canadian DOC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

The Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Europe, Africa, Middle East, and India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Asia Pacific. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1 • Introduction to the HC100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front of Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Rear of Printer and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Panel Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Contents

Media Cartridges and Wristbands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Media Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Wristband Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Wristband Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Wristband Closure Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Wristband Print Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

2 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Ship the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Preparing the Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Site Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connect to Data Communication Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connect to Power Source and Turn on Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Insert Media Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

3 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Media Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Printer Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Wireless Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Miscellaneous Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

4 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Cleaning the Media Path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using a Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using a Swab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins . . . . . . . . . . . . 51

Replacing Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Recycling Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

5 • Advanced User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Viewing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

On a Printer Configuration Wristband. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Through the Printer’s Web Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Changing and Restoring Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Setting, Changing, and Restoring Print Server Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 66

Connecting for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Changing Parameters after Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

61207L-001 Rev. A HC100 User Guide 4/23/08

Contents

Additional Diagnostics Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Media Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Downloading Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

6 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Physical and Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Wristband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Standard and Optional Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

End User License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

4/23/08 HC100 User Guide 61207L-001 Rev. A

Contents

Notes • ___________________________________________________________________

__________________________________________________________________________

61207L-001 Rev. A HC100 User Guide 4/23/08

About This Document

This section provides you with contact information, documen t struc ture and organization, and additional reference documents.

Contents

Who Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4/23/08 HC100 User Guide 61207L-001 Rev. A

About This Document

Who Should Use This Document

This User Guide is intended for use by any person who needs to operate or to troubleshoot the printer. An additional section is included for advanced users or service technicians.

How This Document Is Organized

The User Guide is set up as follows:

Section Description

Introduction to the HC100 on page 15 This section shows the printer components,

Printer Setup on page 25 This section provides instructions for setting up the

Troubleshooting on page 33 This section includes the meaning of various

indicator lights, and operational controls.

printer, connecting it to your network, and preparing it for use.

printer status lights.

Routine Maintenance on page 43 This section includes routine cleaning procedures

and recycling information.

Advanced User Information on page 55

Specifications on page 75 This section contains the specifications for the

This section contains information and instructions that are intended only for advanced users or service technicians.

printer and wristbands.

61207L-001 Rev. A HC100 User Guide 4/23/08

About This Document

Contacts

You can contact Zebra Technologies Corporation at the following:

Web Site

http://www.zebra.com

Technical Support via the Internet is available 24 hours per day, 365 days per year. Go to

http://www.zebra.com/support.

The Americas

Regional Headquarters Technical Support Customer Service Dept.

Zebra Technologies International, LLC 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A T: +1 847 793 2600 Toll-free +1 80 0 423 0422 F: +1 847 913 8766

T: +1 877 ASK ZEBRA (275 9327) F: +1 847 913 2578

Hardware: ts1@zebra.com Software: ts3@zebra.com

For printers, parts, media, and ribbon, please call your distributor, or contactus.

T: +1 877 ASK ZEBRA (275 9327) E: clientcare@zebra.com

Contacts

Europe, Africa, Middle East, and India

Regional Headquarters Technical Support Internal Sales Dept.

Zebra Technologies Europe Limited Zebra House The Valley Centre, Gordon Road High W ycombe Buckinghamshire, HP13 6EQ, UK

T: +44 (0)1494 472872 F: +44 (0) 1494 450103

T: +44 (0) 1494 76 8298 F: +44 (0) 1494 768210 Germany: Tsgermany@zebra.com France: Tsfrance@zebra.com Spain/Portugal: Tsspain@zebra.com All other areas: Tseurope@zebra.com

For printers, parts, media, and ribbon, please call your distributor, or contactus.

T: +44 (0) 1494 768316 F: +44 (0) 1494 768244 E: cseurope@zebra.com

Asia Pacific

Regional Headquarters Technical Support Customer Service

Zebra Technologies Asia Pacific, LLC 120 Robinson Road #06-01 Parakou Building Singapore 068913 T: +65 6858 0722 F: +65 6885 0838

T: +65 6858 0722 F: +65 6885 0838 E: China: tschina@zebra.com All other areas: tsasiapacific@zebra.com

For printers, parts, media, and ribbon, please call your distributor, or contactus.

T: +65 6858 0722 F: +65 6885 0836

4/23/08 HC100 User Guide 61207L-001 Rev. A

About This Document

Document Conventions

The following conventions are used throughout this document to convey certain information.

Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .p df format, you can click the cross-reference (blue text) to jump directly to its location.

Icons Used

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a situation where excessive heat could cause a burn.

Caution • Advises you that failure to take or avoid a specific action could result in physical

harm to you.

Caution • (No icon) Advises you that failure to take or avoid a specific action could result in

physical harm to the hardware.

Important • Advises you of informatio n that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important

points of the main text.

Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. Figure 1 provides an example.

Figure 1 • Sample Figure with Callouts

Eject button

Pause/Feed button

61207L-001 Rev. A HC100 User Guide 4/23/08

Control Panel Lights The printer status indica tor uses green, yellow, and orange lights that sometimes blink or rotate to indicate the printer’s status and any error conditions. The lights and light sequences are indicated as follows:

Lights On A solid, colored bar indicates when the printer

status indicator is on. A solid bar that is divided into two colors indicat es

that half of the printer status indicator lights are on with one color while the other half of the lights are on with the other color.

About This Document

Document Conventions

Lights Flashing or Blinking

Alternating colors in a subdivided bar indicate that the lights on the printer status indicator are flashing or blinking.

• one colored blink

• two colored blinks

• steady color on with two blinks off

• three colored blinks

• four colored blinks

• consistent flashing on and off

• flashing between two colors.

Lights Rotating The printer status indicator lights can light up in a clockwise rotating

sequence. Rotating lights that come on one at a time are

indicated by a curved, broken arrow and a bar that shows the color of the lights.

Rotating lights that stay on after lighting up are indicated by a curved, solid arrow and a bar that shows the color of the lights.

4/23/08 HC100 User Guide 61207L-001 Rev. A

About This Document

Notes • ___________________________________________________________________

__________________________________________________________________________

Document Conventions

61207L-001 Rev. A HC100 User Guide 4/23/08

Introduction to the HC100

This section shows the printer components, indicator lights, and operational controls.

Contents

Front of Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Rear of Printer and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Panel Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Media Cartridges and Wristbands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Media Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Wristband Sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Wristband Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Wristband Closure Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Wristband Print Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4/23/08 HC100 User Guide 61207L-001 Rev. A

Introduction to the HC100

Front of Printer

Figure 2 shows the front of the printer.

Figure 2 • Front of Printer

Media cartridge slot

Upper cover

Upper cover release button

(one on each side) Control panel (see Control Panel on page 18)

61207L-001 Rev. A HC100 User Guide 4/23/08

Rear of Printer and Connectors

Standard and

Optional Wireless

Optional 10/100

Wired Ethernet

Figure 3 shows the data communication connectors on the rear of the printer, the power

button, and the D/C power connector. For more information about the optional wired and wireless Ethernet print servers, see Connect to Data Communication Interfaces on page 27 and

Changing and Restoring Printer Settings on page 58.

Figure 3 • Rear of Printer

Introduction to the HC100

Rear of Printer and Connectors

4/23/08 HC100 User Guide 61207L-001 Rev. A

Serial port Optional ZebraNet® 10/100 Internal Print Server (wired Ethernet) port

USB port Power on/off button (in is On, out is Off)

D/C power connector

Introduction to the HC100

Standard and Optional

10/100 Wired Ethernet Optional Wireless

Standard and Optional

10/100 Wired Ethernet Optional Wireless

Control Panel

Control Panel Lights

The control panel is located on the front of the printer.

The control panel has two basic lights that indicate the printer’s status and error conditions (Figure 4). Printers with the W irel ess Ethe rnet Option have an additional status indicator lig ht .

Figure 4 • Control Panel Lights

Media status indicator (see Media Status Indicator on page 34)

Printer status indicator (outer ring) (see Printer Status Indicator on page 36)

Wireless status indicator (see Wireless Status Indicator on page 39)

Control Panel Buttons

The control panel has two buttons (Figure 5). Their function is described in Table 1. When you press or press and hold a button, the printer action occurs when you rel ease the button.

Figure 5 • Control Panel Buttons

EJECT button

PAUSE/FEED button

61207L-001 Rev. A HC100 User Guide 4/23/08

Table 1 • Function of the Control Panel Buttons

Button Function/Description

Introduction to the HC100

Control Panel

EJECT

PAUSE/FEED

This button functions only when the printer is idle or paused. The function depends on whether you press the button or press and hold it.

• Pressing and releasing

EJECT causes the printer to retract the current wristband and

eject the media cartridge.

• Pressing and holding

EJECT for 6 seconds force ejects the media cartridge without

retracting the protruding wristband. After a forced eject, press the upper cover release buttons to open the printer’ s upper cover and rel ease the wristband. See Media Cartridges

on page 20 for information on removing the wristband from the cartridge. Do NOT pull

the remainder of the wristband out of the cartridge.

Note • If pressing EJECT does not eject the media cartridge, power cycle the printer

and press

EJECT again. Use the forced eject option only as a last resort if these other

attempts fail.

PAUSE/FEED

has different functions depending on whether the printer is idle or paused and

on whether you press the button or press and hold it.

• Pressing and releasing

•Pause—

PAUSE/FEED functions as a pause button when the printer is actively printing

PAUSE/FEED has two functions.

a wristband. While a wristband is printing, press the button to pause the printer before the next wristband starts printing. The printer remains paused u ntil you press the button again.

•Feed—

PAUSE/FEED functions as a feed button when the printer is idle. Press the

button to feed one blank wristband.

• Pressing and holding

PAUSE/FEED places the printer in user configuration mode. The

printer status indicator lights blink orange in 2-second intervals, adding one blin k each interval. Depending on when you release

PAUSE/FEED, different actions take place:

• One orange blink—A printer configurat ion wristband prints.

• Two orange blinks—A media sensor profile prints.

• Three orange blinks—The printer resets all print server para meters (wired Ethernet and wireless Ethernet) back to defaults.

• Four orange blinks—The printer resets all printer parameters back to defaults.

• After four orange blinks, the printer exits user configuration mode. The printer status lights return to solid green. The printer feeds a wristband when you release

PAUSE/FEED.

4/23/08 HC100 User Guide 61207L-001 Rev. A

Introduction to the HC100

Media Cartridges and Wristbands

Different sizes, colors, and closure types of wristbands are available in recyclable media cartridges. This information appears on the media cartridge label. The wristbands feature an antimicrobial coating to help protect against the spread of S. aure us, P aeruginosa, E. coli, and MRSA.

For ordering information, see Contacts on page 11. Only Genuine Zebra™ supplies will work with your printer.

Media cartridges cannot be reused or refilled. Dispose of media cartridges in accordance with your local regulations or standards. For information on Zebra's recycling program, see

http://www.zebra.com/environment.

Media Cartridges

View the level of media remaining in the cartridge through the wristband supply window on the left side of the media cartridge (Figure 6). Wristbands exit through a slot on the front of the media cartridge.

Figure 6 • Media Cartridge

Wristband supp ly window

Wristband exit are a

Important • Forcibly pulling a wristband from the media cartridge can damage the cartridge.

A damaged cartridge will not work. If a wristband sticks out partially from a cartridge, use scissors to cut off the exposed part so that it is flush with the cartridge. Do NOT pull the remainder of the wristband out of the cartridge. The printer will eject the partial wristband after the cartridge loads properly.

61207L-001 Rev. A HC100 User Guide 4/23/08

Wristband Sizes

Adult Pediatric Infant

The size of the wristbands is indicated on the top of each media cartridge (Figure 7). A wristband should be snug enough to stay on the person’s wrist or ankle but not so tight that it cuts into the person’s skin or cuts off circulation.

Media Cartridges and Wristbands

Figure 7 • Wristband Size Indicators

Introduction to the HC100

Wristband Colors

Wristbands are available in seven colors for color-coding.

Adhesive Closure Type

•Red

•Blue

•Yellow

•Green

•Pink

• Purple

•Orange

Clip Closure Type

•Red

•Blue

•Yellow

• Green

•Pink

• Purple

4/23/08 HC100 User Guide 61207L-001 Rev. A

Introduction to the HC100

Media Cartridges and Wristbands

Wristband Closure Type

Zebra offers two types of wristband: adhesive closure and clip closure.

Adhesive Wristbands

Zebra Z-Band™ Direct Wristbands are fastened with adhesives that are part of the wristband.

To fasten an adhesive wristband, complete these steps:

Figure 8 • Adhesive Closure Wristband

1. Remove the cover from the adhesive.

2. Wrap the wristband around a person’s wrist or ankle, and then press the exposed adhesive

to the wristband.

Important • To keep the wristband from being too loose or too tight, place your finger

between the wristband and the person’s wrist or ankle while fastening the wristband. Do not attempt to adjust the wristband after it is fastened. The tamper-evident slits under the adhesive tear if you try to remove the wristband.

61207L-001 Rev. A HC100 User Guide 4/23/08

Clip Wristbands

XXX

X X

XXXX

XXXXX

XXX

Zebra Z-Band™ QuickClip Wristbands are fastened with clips.

Figure 9 • Clip Closure Wristband

To fasten a clip wristband, complete these steps:

1. Insert the post on a clip through a hole on the wristband.

2. Wrap the wristband around a person’s wrist or ankle, and then thread the post through the

lone hole on the opposite end of the wristband. If necessary, move the clip to a different hole to resize the wristband.

Introduction to the HC100

Media Cartridges and Wristbands

3. Fold the clip over, and press to lock it.

X X

4/23/08 HC100 User Guide 61207L-001 Rev. A

Introduction to the HC100

Z-Band QuickClip

3 4

Z-Band Direct

3 4

Media Cartridges and Wristbands

Wristband Print Zone

The best area for printing varies by wristband type. For best results, design your wristband formats so that they print in the recommended print zone of the wristband (Figure 10). Avoid printing over the clip holes (Z-Band QuickClip ) or the tamper-evident slits (Z-Band Direct).

Figure 10 • Media Home Position and Recommended Print Zone

Non-printable area

(shown in red) Media home position The media home position (0,0) occurs 1 in. (25.4 mm) from the leading

You cannot print on approximately the first 1 inch (25.4 mm) of each wristband because the media does not backfeed into the printer.

edge of the wristband.

Recommended print start

position Recommended print zone

(shown in green)

The start position from the leading edge of the wristband varies by wristband type (see Table 2).

This area is recommended for printing because it is visible on the patient after the wristband is secured.

Table 2 • Recommended Print Start Position by Label Type

Wristband Type Wristband Length Start Position from the Leading Edge

Z-Band Direct 11 in. (279 mm) 4.5 in. (114 mm)

7 in. (178 mm) 2.5 in. (64 mm) 6 in. (152 mm) 2 in. (51 mm)

Z-Band QuickClip 11 in. (279 mm) 6.25 in. (159 mm)

7 in. (178 mm) 3.25 in. (83 mm)

61207L-001 Rev. A HC100 User Guide 4/23/08

Printer Setup

This section provides instructions for setting up the pri nter, connecting it to your network, and preparing it for use.

Contents

Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Store the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Preparing the Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Site Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connect to Data Communication Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connect to Power Source and Turn on Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Insert Media Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4/23/08 HC100 User Guide 61207L-001 Rev. A

Printer Setup

Handling the Printer

This section describes how to handle your printer.

Unpack and Inspect the Printer

When you receive the printer, immediately unpack it and inspect for shipping damage.

• Save all packing materials.

• Check all exterior surfaces for damage.

If you discover shipping damage upon inspection:

• Immediately notify the shipping company and file a damage report.

• Keep all packaging material for shipping company inspection.

• Notify your authorized Zebra reseller

Important • Zebra Technologies Corporation is not responsible for any damage incurred

during the shipment of the equipment and will not repair this damage under warranty.

Store the Printer

If you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the conditions shown in Table 3.

Temperature Relative Humidity

–40°F to 140°F (–40° to 60°C) 5% to 85% non-condensing

Ship the Printer

If you must ship the printer:

• Turn off (

• Remove any media cartridges f rom the printer.

• Make sure that upper cover is closed.

• Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit. A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed.

Table 3 • Storage Temperature and Humidity

O) the printer, and disconnect all cables.

61207L-001 Rev. A HC100 User Guide 4/23/08

Preparing the Printer for Use

To prepare the printer for use, select an appropriate location for the printer, connect the appropriate cables to the printer, turn on the printer power, and then select and insert a media cartridge.

Site Selection

Select a solid, level surface within reach of an available power outlet. To allow for proper ventilation and cooling, leave open space on all sides of the printer.

Caution • Do not place any padding or cushioning material under the unit or next to the

back of the unit. This can prevent proper cooling and cause the unit to overheat.

Connect to Data Communication Interfaces

Select a data communication interface that is supported by both your printer and your computer or your Local Area Network (LAN). You may send wristband formats to the printer through any of its data communication ports.

Printer Setup

Preparing the Printer for Use

Figure 11 shows the location of the data communication ports. Table 4 provides basic

information about the data communication interfaces.

Figure 11 • Data Communication Ports

Serial port

Optional ZebraNet 10/100 Internal Print Server

(wired Ethernet) port USB port

Caution • Be careful not to plug a USB cable into the optional 10/100 wired Ethernet port

on the printer. Doing so will damage the connector. The 10/100 wired Ethernet port comes with a plastic plug to protect it from accidental damage.

4/23/08 HC100 User Guide 61207L-001 Rev. A

Printer Setup

Preparing the Printer for Use

Table 4 • Charact eristics of the Data Communication Interfaces

Interface

Standard or Optional

Characteristics

RS-232 Serial Standard • Maximum cable length of 50 ft (15.24 m).

• You may need to change printer parameters to match the host computer. See Changing and Restoring Printer Settings

on page 58.

• You need to use a null-modem adaptor to connect to the printer if using a standard modem cable.

USB Standard • Maximum cable length of 16.4 ft (5 m).

• No printer parameter changes required to match the host computer.

• Requires installation of a printer driver. The driver is available at

http://www.zebra.com/drivers or on the user CD that came with

your printer.

ZebraNet 10/100 Internal Print Server (wired Ethernet)

Optional • Can print to the printer from any computer on your LAN.

• Can communicate with the printer through the printer’s web pages.

• The printer must be configured to use your LAN. See Setting,

Changing, and Restoring Print Server Settings on page 66.

ZebraNet Internal Wireless Print Server (wireless Ethernet,

802.11b/g)

Optional • Can print to the printer from any computer on your Wireless

Local Area Network (WLAN) or LAN.

• Can communicate with the printer through the printer’s web pages.

• The printer must be configured to use your WLAN. See Setting,

Changing, and Restoring Print Server Settings on page 66.

Use of Shielded Data Cables Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with metal or metallized connector shells. Unshielded data cables may increase radiated emissions above the regulated limits.

61207L-001 Rev. A HC100 User Guide 4/23/08

Connect to Power Source and Turn on Power

After you connect to a data communication interface, you may connect the printer to a power source and turn the power on.

Caution • For personnel and equipment safety, always use an approved three-conductor

power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration.

T o connect the printer to a power source and turn on the power, complete these steps:

1. Locate the two parts of the power cord assembly. The power cord assembly consists of an

A/C power cord ( (Zebra model number FSP070-RDBM). If an A/C power cord was not included with your printer, refer to Power Cord on page 78 for specifications.

1) and a low-voltage D/C cord that is attached to a power supply (2)

Printer Setup

Preparing the Printer for Use

2. Insert the female end of the A/C power cord into the power supply.

3. Insert the low-power D/C cord into the D/C power connector on the back of the printer.

4/23/08 HC100 User Guide 61207L-001 Rev. A

Printer Setup

115 V AC

230 V AC

Preparing the Printer for Use

4. Plug the male end of the A/C power cord into an appropriate power outlet.

5. Push the power button to turn on (I) the printer.

The printer performs a self-test, and the control panel cycles through the light colors. The media status indicator and the printer st atu s in dicator blink orange to indicate that there is no media in the printer.

61207L-001 Rev. A HC100 User Guide 4/23/08

Insert Media Cartridge

1 2

For more information about media cartridges and wristbands, see Media Cartridges and

Wristbands on page 20.

To insert a media cartridge, complete these steps:

1. Orient the cartridge and the printer as shown.

Printer Setup

Preparing the Printer for Use

2. Insert the cartridge into the printer, and then press down until the cartridge clicks.

The printer prepares a wristband for printing. With a new cartridge, the printer status indicator (

1) turns green, and the media status indicator (2) remains off. For other media

conditions, see Media Status Indicator on page 34.

4/23/08 HC100 User Guide 61207L-001 Rev. A

Printer Setup

Notes • ___________________________________________________________________

__________________________________________________________________________

Preparing the Printer for Use

61207L-001 Rev. A HC100 User Guide 4/23/08

Troubleshooting

This section includes the meaning of various printer status lights.

Contents

Media Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Printer Status Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Wireless Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Miscellaneous Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

4/23/08 HC100 User Guide 61207L-001 Rev. A

Troubleshooting

Media Status Indicator

Table 5 shows how the media status indicator and printer status indicator display different

media levels or media errors. For light sequences not included here, see Printer Status

Indicator on page 36.

Table 5 • Media Status Indicator Lights

Media Status Indicator/

Printer Status Indicator

Off/

Green

Solid Orange/

Green

Blinking Orange/

Blinking Orange

Meaning/Action Required

The printer is ready to print. The media cartridge still contains a substantial number of wristbands. No action is required.

The media level is low in the media cartridge (usually 20 or fewer wristbands). The printer can still continue to print.

To order replacement media cartridges, see Contacts

on page 11.

A media error occurred.

To resolve the problem, complete these steps:

1. Push the Eject button, and then remove the media cartridge from the

printer.

2. Check the media cartridge for the level of media and for misfed

wristbands.

(continued on next page)

61207L-001 Rev. A HC100 User Guide 4/23/08

Table 5 • Media Status Indicator Lights (Continued)

Troubleshooting

Media Status Indicator

Media Status Indicator/

Printer Status Indicator

Blinking Orange/

Blinking Orange

Meaning/Action Required

(continued from previous page)

3. If the media cartridge is...

Empty

a. Dispose of or recycle the empty media cartridge

according to your local ordinances.

b. Insert a different media cartridge in the printer.

Not empty

a. Reinsert the media cartridge in to the printer. b. If the error persists, clean the smart card on the

media cartridge and the media cartridge sensor (see

Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins on page 51).

c. If the error reoccurs after cleaning, replace the media cartridge. d. If the error reoccurs with a different media cartridge, contact

technical support (see Contacts on page 11).

Not empty, but wristbands are protruding from the cartridge or jamming in the printer

Media is not loading correctly.

a. Cut off the protruding pa rt of the wristband. Do NOT

pull the wristband out of the media cartridge, or you will damage the media cartridge.

b. Reinsert the cartridge into the printer. c. If the error reoccurs, replace the media cartridge. d. If the error reoccurs with a different media cartridge, contact

technical support (see Contacts on page 11).

4/23/08 HC100 User Guide 61207L-001 Rev. A

Troubleshooting

Printer Status Indicator

In alert and error conditions, the printer status indicat or lights may be on, b linking, o r rotating.

Table 6 describes the different lights and light sequences. See Contr ol Panel Lights on page 13

for information about how the light sequences are indicated.

Table 6 • Lights and Light Sequences for Alert and Error Conditions

Light or Light Sequence Meaning Action Required

Steady Green The printer is ready to print. None

Rotating Green The printer is downloading or

None.

processing data.

Rotating Green Fill The printer is defragmenting or

None.

initializing flash memory.

Steady Green, 2 Blinks Off The printer is paused. Press

printing.

Flashing Green then Orange The printer is in forced download

mode.

Download firmware to the printer, or power cycle the printer to return to regular printing mode.

Steady Half-Orange, Half-Green The pri nter is writing to fl ash after

a firmware download.

Steady Yellow A forced eject of the media

None.

Caution • Do not power cycle the

printer during this phase. Doing so makes the printer inoperable.

• To cancel the forced eject

cartridge is being initiated by pressing and holding

EJECT. The

printer will ultimately eject the media cartridge when the butto n is released, but it may be a forced

• To proceed with the forced

eject or a normal eject.

PAUSE/FEED to resume

and eject the media cartridge normally, release

EJECT

before the printer status indicator blinks yellow.

eject, continue to hold

EJECT

(about 6 seconds) until the printer status indicator blinks yellow.

After the forced eject, press the upper cover release buttons to open the printer’s upper cover and release the wristband. See Media

Cartridges on page 20 for

information on removing the wristband from the cartridge. Do NOT pull the remainder of the wristband out of the cartridge.

61207L-001 Rev. A HC100 User Guide 4/23/08

Printer Status Indicator

Table 6 • Lights and Light Sequences for Alert and Error Conditions (Continued)

Light or Light Sequence Meaning Action Required

Troubleshooting

Flashing Yellow A forced eject of the media

cartridge is pending.

Rotating Yellow Fill The printhead reached temperature

fail safe mode.

Steady Orange If the color lasts for more than

3 seconds, one of the following conditions exists:

• The printhead is too cold.

• The printhead is too hot.

• The platen motor is too hot.

Release EJECT to allow the printer to force eject the media cartridge.

Caution • The printhead

may be hot and could cause severe burns. Allow the printhead to cool.

1. Turn the printer off (O).

2. Wait for the printhead to cool.

3. Turn the printer back on ( I).

4. If the problem persists, repeat

steps 1 and 2 and then make sure that the printhead cables are connected properly.

5. If the problem persists after

checking the cables, contact technical support (see

Contacts on page 11).

Wait a few minutes. If the platen motor is causing the problem, printing resumes when it cools.

If printing does not resume, do the following:

Caution • The printhead

may be hot and could cause severe burns. Allow the printhead to cool.

1. Turn the printer off (O).

2. Wait for the printhead to cool.

3. Turn the printer back on ( I).

4. If the problem persists, repeat

steps 1 and 2 and then make sure that the printhead cables are connected properly.

5. If the problem persists after

checking the cables, contact technical support (see

Contacts on page 11).

4/23/08 HC100 User Guide 61207L-001 Rev. A

Troubleshooting

Printer Status Indicator

Table 6 • Lights and Light Sequences for Alert and Error Conditions (Continued)

Light or Light Sequence Meaning Action Required

Flashing Orange A media error occurred. See Media Status Indicator

on page 34.

The printer’s upper cover is open. Make sure that the upper cover is

closed and latched. If the problem persists, contact technical support (see Contacts on page 11).

Rotating Orange A wristband was waiting to be

removed when the printer tried to eject the media cartridge.

Steady Orange, 2 Blinks Off The printer is paused because one

of the following conditions exists:

• The printer encountered an error while downloading a wristband format, a graphic, a font, or a bitmap.

• The printer is out of memory.

Flashing Yellow then Orange

PAUSE/FEED was pressed and

held during printer power up. The printer can initiate forced download mode.

Tear off the wristband that is hanging outside the printer before trying again to eject the media cartridge.

PAUSE/FEED to resume

Press printing.

Release

PAUSE/FEED during the

3 seconds that these lights flash to enter forced download mode. If you hold

than 3 seconds,

PAUSE/FEED longer

the printer boots

up normally.

61207L-001 Rev. A HC100 User Guide 4/23/08

Wireless Status Indicator

Table 7 describes the meaning of the wireless status indicator lights. For more information

about the wireless print server , see the ZebraNet W ir eless User Guide. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.

Table 7 • Wireless Status Indicator Lights

Troubleshooting

Wireless Status Indicator

Wireless Status

Indicator

Meaning

Steady Green The printer is associated with a wi reless network. The signal strength is strong.

Flashing Green The printer is NOT associated with a wireless network. The signal stre ng th i s stro ng .

Steady Orange The printer is associated with a wi reless network. The signal strength is weak.

Flashing Orange The printer is NOT associated with a wireless network. The signal strength is weak.

4/23/08 HC100 User Guide 61207L-001 Rev. A

Troubleshooting

Miscellaneous Troubleshooting

Table 8 lists troubleshooting situations that are not necessarily shown by the status indicators.

Table 8 • Miscellaneous Troubleshooting

Problem Meaning/Action Required

Data is not printing on the first part of the wristband.

Data prints poorly on some sections of the wristband.

Wristbands will not load from a particular media cartridge.

You cannot print on the leading edge of each wristband. Redesign your wristband format so that it fits in the

recommended print zone. See Wristband Print Zone

on page 24.

Printing on uncoated areas, over holes, or over scores affects print quality.

Redesign your wristband format so that it fits in the recommended print zone. See Wristband Print Zone

on page 24.

The printer is not detecting the media cartridge. Clean the smart card contacts on the media cartridge and the

pins on the media cartridge sensor (see Cleaning the Smart

Card Contacts and the Media Cartridge Sensor Pins on page 51).

The media cartridge is damaged. This can occur if someone pulls a wristband out of the media cartridge.

If you believe that the media cartridge was damaged when you received it, contact your authorized Zebra reseller. Otherwise, dispose of or recycle the media cartridge. To order replacement media cartridges, see Contacts

on page 11.

The media cartridge is refurbished. Only Genuine Zebra™ supplies will work with your printer.

Dispose of or recycle the media cartridge. To order replacement media cartridges, see Contacts on page 11.

Wristbands will not load from any media cartridge.

The printer is not detecting the media cartridge. Clean the pins on the media cartridge sensor (see Cleaning

the Smart Card Contacts and the Media Cartridge Sensor Pins on page 51). If the problem persists, have the printer

repaired by a qualified service technician.

Wristbands consistently jam or do not load correctly.

The printer might not be detecting the black mark on the back of the wristbands.

1. Replace the media cartridge.

2. If the problem persists with a different media cartridge,

have a qualified service technician check and possibly replace the media sensor.

61207L-001 Rev. A HC100 User Guide 4/23/08

Troubleshooting

Miscellaneous Troubleshooting

Table 8 • Miscellaneous Troubleshooting (Continued)

Problem Meaning/Action Required

The printer will not eject the media cartridge. 1. Turn the printer off (O) and then back on (I).

2. If the problem persists, initiate a forced eject.

a. Press and hold EJECT for at least 6 seconds. The

printer status indicator turns yellow after 2 seconds and flashes yellow after 6 seconds.

b. Release EJECT after the printer status indicator

flashes.

c. Press the upper cover release buttons to open the

printer’s upper cover and release the wristband.

d. See Media Cartridges on page 20 for information

on removing the wristband from the cartridge. Do NOT pull the remainder of the wristband out o f the cartridge.

e. Close the upper cover.

3. If the problem persists, contact technical support (see

Contacts on page 11).

The printer overheats. Improper ventilation may be causing the printer to overhea t.

Check that the printer has open spaces on all sides. The printer should be on a flat, level surface. Do not place objects on top of the printer.

4/23/08 HC100 User Guide 61207L-001 Rev. A

Troubleshooting

Notes • ___________________________________________________________________

__________________________________________________________________________

Miscellaneous Troubleshooting

61207L-001 Rev. A HC100 User Guide 4/23/08

Routine Maintenance

This section includes routine cleaning procedures and recycling information.

Contents

Cleaning the Media Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using a Cleaning Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using a Swab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins . . . . . . . . . . . 51

Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4/23/08 HC100 User Guide 61207L-001 Rev. A

Routine Maintenance

Cleaning the Media Path

For best results, clean the media path after each cartridge of media. You can clean the media path using a cleaning card or using a swab.

Using a Cleaning Card

For cleaning cards, order part number 61097M. For ordering information, see Contacts

on page 11.

To clean the media path using a cleaning card, complete these steps:

1. Press EJECT, and then remove the media cartridge from the printer.

2. Turn off (O) the printer power.

3. Remove the cleaning card from its packaging.

4. Insert the cleaning card into the media chute as shown.

5. Press and hold EJECT.

6. Turn on (I) the printer power.

7. Hold EJECT for approximately 15 seconds while the printer powers up and performs a

self-test.

8. Release EJECT when the cleaning card begins moving.

The printer uses the cleaning card to clean the media path.

61207L-001 Rev. A HC100 User Guide 4/23/08

Caution • The cleaning card contains isopropyl alcohol, a flammable material. After

use, discard according to your local regulations.

Cleaning is complete when the card stops moving and returns to its original position. When cleaning is completed, remove and dispose of the cleaning card.

10.

Reinsert the media cartridge.

Using a Swab

Use the swab from a Preventive Maintenance Kit (part number 47362) or a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).

Caution • Remove all rings, watches, hanging necklaces, identification badges, or other

metallic objects that could touch the printhead or drop into the media cartridge slot.

Caution • Before proceeding, discharge any built-up static electricity by touching the

printer’s metal back plate near its power switch or by using an anti-static wriststrap and mat.

Routine Maintenance

Cleaning the Media Path

To clean the media path using a swab, complete these steps:

1. Press the Eject button, and remove the media cartridge from the printer.

2. Turn off (O) the printer power.

3. Press both upper cover release buttons simultaneously.

The upper cover springs partially open.

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Routine Maintenance

Cleaning the Media Path

4. Rotate the upper cover up and back.

Caution • The printhead may be hot and could cause severe burns. Allow the

printhead to cool.

Grasp the metal lever plate on the printhead assembly and rotate the assembly upward to expose the printhead elements.

61207L-001 Rev. A HC100 User Guide 4/23/08

Routine Maintenance

Cleaning the Media Path

6. Clean the printhead elements. a. Using the swab from the Preventive Maintenance Kit or a swab dipped in the alcohol

solution, wipe along the brown strip on the printhead assembly fro m end to end.

b. Allow the solution to evaporate.

7. Clean the media guide surfaces. a. Using the swab, wipe the media chute surfaces.

b. Allow the solution to evaporate.

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Routine Maintenance

Cleaning the Media Path

8. Rotate the two side clips on the platen roller upward.

9. Remove the platen roller from the printer.

10. Clean the platen roller. a. Using the swab, thoroughly clean the platen roller.

b. Allow the solution to evaporate.

61207L-001 Rev. A HC100 User Guide 4/23/08

Cleaning the Media Path

11. Place the platen roller back into its place in the printer.

12. Secure the platen roller by rotating the two side clips back into place.

Routine Maintenance

13. Align the snap tabs on the bottom of the media chute with the slots in the printer chassis.

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Routine Maintenance

Cleaning the Media Path

14. Press down on the metal lever plate to snap the printhead assembly back into place.

15. Close the upper cover.

16. Turn on (I) the printer power.

17. Reinsert the media cartridge.

18. Discard the used swab.

61207L-001 Rev. A HC100 User Guide 4/23/08

Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins

After every five media cartridges, clean the media cartridge sensor pins to ensure that they make good contact with the smart card contacts on the media cartridge. If the printe r will not detect a media cartridge, cleaning the media cartridge sensor pins and the smart card contacts on the cartridge may correct the problem. Use the swab from a Preventive Maintenance Kit (part number 47362) or a clean swab dipped in a so lution of isopropyl a lcohol (minimum 90%) and deionized water (maximum 10%).

Caution • Remove all rings, watches, hanging necklaces, identification badges, or other

metallic objects that could touch the printhead or drop into the media cartridge slot.

Caution • Before proceeding, discharge any built-up static electricity by touching the

printer’s metal back plate near its power switch or by using an anti-static wriststrap and mat.

T o clean the smart card cont act s and the media cartridge sensor pins, complete these steps:

Routine Maintenance

1. Press the Eject button, and remove the media cartridge from the printer.

2. Turn off (O) the printer power.

3. Disconnect the low-power D/C cord from the D/C power connector on the back of the

printer.

4. Using the swab from the Preventive Maintenance Kit or a swab dipped in the alcohol

solution, clean the gold smart card contacts on the back of the media cartridge. Allow the solution to evaporate.

4/23/08 HC100 User Guide 61207L-001 Rev. A

Routine Maintenance

Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins

Caution • Use only vertical strokes to clean the media cartridge sensor pins. Using

horizontal strokes could damage the pins.

Clean the media cartridge sensor pins.

a. Using the swab and vertical strokes, clean the gold media cartridge sensor pins,

which are visible at the back of the media cartridge slot.

b. Allow the solution to evaporate.

Insert the low-power D/C cord into the D/C power connector on the back of the printer.

7. Turn on (I) the printer power.

8. Reinsert the media cartridge.

9. Discard the used swab.

61207L-001 Rev. A HC100 User Guide 4/23/08

Replacing Printer Components

Some printer components, such as the printhead and platen roller, may wear out over time and can be replaced easily. Regular cleaning may extend the life of some of these components.

Ordering Replacement Parts

For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of Genuine Zebra™ supplies as part of the total solution.

Contact your authorized Zebra reseller for part ordering information, or see Contacts

on page 11 for contact addresses and telephone numbers.

Recycling Printer Components

The majority of this printer’s comp on en ts are recyclable. Do not dispose of any printer components in unsorted municipal waste. Please recycle the printer components acco rding to your local standards. For more information, see http://www.zebra.com/environment.

Routine Maintenance

Replacing Printer Components

Lubrication

No lubrication is needed for this printer.

Caution • Some commercially available lubricants will damage the finish and the

mechanical parts if used on this printer.

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Routine Maintenance

Notes • ___________________________________________________________________

__________________________________________________________________________

Lubrication

61207L-001 Rev. A HC100 User Guide 4/23/08

Advanced User Information

This section contains information and instructions that are intended only for advanced users or service technicians.

Contents

Viewing Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

On a Printer Configuration Wristband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Through the Printer’s Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Changing and Restoring Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Setting, Changing, and Restoring Print Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . 66

Connecting for the First Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Changing Parameters after Connecting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Web Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Additional Diagnostics Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Media Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Communications Diagnostics Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Downloading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

4/23/08 HC100 User Guide 61207L-001 Rev. A

Advanced User Information

Viewing Printer Settings

The printer configuration wristband provides some basic information about the printer, particularly about the connectivity settings. If your printer has an active Ethernet wired or wireless connection, you can view all of the printer’s settings through the printer’s web pages.

On a Printer Configuration Wristband

A printer configuration wristband (Figure 12) shows the printer’s con nectivity set tings and the wristband tear-off position. The IP ADDRESS and MAC ADDRESS fields will have values only if a wired or wireless print server is active. The USB COMM fi eld sho ws if the prin ter is connected to a computer via the USB connector.

Figure 12 • Sample Printer Configuration Wristband

To print a printer configuration wristband, complete these steps:

1. Make sure that the printer is on (I) and ready to print.

2. Press and hold PAUSE/FEED until the green lights turn off on the printer status indicator

and the orange lights blink once.

3. Release PAUSE/FEED.

A printer configuration wristband prints.

61207L-001 Rev. A HC100 User Guide 4/23/08

Through the Printer’s Web Pages

The V ie w Printer Co nfig urat io n web page is sh own in Figure 13. You can access this page for your printer by clicking View Printer Configuration on the printer home page. For more information about the web pages, see We b Pages on page 70.

Figure 13 • View Printer Configuration Web Page (Printer Default Values Shown)

Advanced User Information

Viewing Printer Settings

Important • If you select the Print on Label option, a printer configuration wristband prints

(see Figure 12 on page 56).

4/23/08 HC100 User Guide 61207L-001 Rev. A

Advanced User Information

Changing and Restoring Printer Settings

By default, the printer automatically adjusts the settings based on the type of media cartridge that you insert. You will not usually need to adjust these settings. If necessary, you can adjust the printer settings to obtain optimal print quality or to change connectivity parameters. You do this through Zebra Programming Language II (ZPL II) commands, Set/Get/Do (SGD) commands, or through the printer’ s web pages. The printe r requires an active wired or wireless Ethernet connection for you to access the printer’s web pages.

For the ZPL commands and SGD commands, see the ZPL II Programming Guide. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer. For instructions on accessing the printer’s web pages, see Web Pages on page 70.

Table 9 shows the printer parameters and what you can use to modify them.

Table 9 • Printer Parameters

Parameter Details

DARKNESS MODE Select Darkness Mode

The printer has three darkness modes, which determine how the DARKNESS value is set.

Default Value: CARTRIDGE Selections:

• CAR TRIDGE—DARKNESS is set to the media ca rtridge default value. No changes are allowed, and the printer ignores ZPL commands that change the darkness value.

• USER—DARKNESS is set by the user, and the printer ignores the media cartridge default value. This darkness value is used for all media cartridges that are inserted into the printer.

• RELATIVE—DARKNESS is stored as the difference between the current darkness setting and the current media cartridge default value. The printer adds this difference to the default darkness value of any subsequent media cartridges.

Corresponding ZPL Command: None Corresponding SGD Command: media.darkness_mode Located on Web Page: General Setup

61207L-001 Rev. A HC100 User Guide 4/23/08

Table 9 • Printer Parameters (Continued)

Parameter Details

DARKNESS Adjust Print Darkness

Change the darkness setting if the wristbands print too light or too dark.

Important • To ensure the best image durability, set the darkness to the

highest setting that provides good print quality and bar codes that scan consistently. If the darkness is set too high, bar codes may not scan, or the printhead may wear prematurely.

Default Value: This value varies depending on the darkness mode and the media cartridge being used. Typically, the value is +21.

Corresponding ZPL Command: ~SD, ^MD (available when the darkness mode is set to USER or RELATIVE; ignored when the darkness mode is set to CARTRIDGE)

Corresponding SGD Command: None Located on Web Page: General Setup

PRINT WIDTH Set Print Width

This parameter is set automatically by the printer cartridge. It cannot be modified. The ^PW ZPL II command is ignored. Located on Web Page: Media Setup (view only)

Advanced User Information

Changing and Restoring Printer Settings

TEAR OFF Adjust the Tear-Off Position

This parameter adjusts the resting position of the wrist band after p rinting. Higher numbers move the wristband farther out of th e printer while lower nu mbers move the wristband farther inside the printer.

Default Value: +0 Range: +0 to +120

Corresponding ZPL Command: ^TA Corresponding SGD Command: None Located on Web Page: General Setup

LABEL LENGTH Set Wristband Length

This parameter is set automatically by the printer cartridge. It cannot be modified. The ^LL ZPL II command is ignored.

MAXIMUM LENGTH Set Maximum Wristband Length

This parameter is set automatically by the printer cartridge. It cannot be modified. The ^ML ZPL II command is ignored. Located on Web Page: Media Setup (view only)

SERIAL Set Serial Communications

Select the communications port that matches the one being used by the host computer. This setting applies only when the serial port is used.

Default Value: RS232 Selections: RS232, RS485 MULTIDROP

Corresponding ZPL Command: ^SC Corresponding SGD Command: None Located on Web Page: Serial Communications Setup

4/23/08 HC100 User Guide 61207L-001 Rev. A

Advanced User Information

Changing and Restoring Printer Settings

Parameter Details

BAUD Set Baud

DATA BITS Set Data Bits

Table 9 • Printer Parameters (Continued)

This setting applies only when the serial port is used. The baud setting of the printer must match the baud setting of the host computer for accurate communications to take place. Select the value that matches the one being used by the host computer.

Default Value: 9600 Selections: 300, 600, 1200, 2400, 4800, 9600, 14400, 19200, 28 800, 38400,

57600, 115200

Corresponding ZPL Command: ^SC Corresponding SGD Command: None Located on Web Page: Serial Communications Setup

This setting applies only when the serial port is used. The data bits of the printer must match the data bits of the host computer for accurate communications to take place. Set the data bits to match the setting being used by the host computer.

Default Value: 8BITS Selections: 7BITS, 8BITS

Corresponding ZPL Command: ^SC Corresponding SGD Command: None Located on Web Page: Serial Communications Setup

PARITY Set Parity

This setting applies only when the serial port is used. The parity of the printer must match the parity of the host computer for accurate communications to take place. Select the parity that matches the one being used by the host computer.

Default Value: NONE Selections: EVEN, ODD, NONE

Corresponding ZPL Command: ^SC Corresponding SGD Command: None Located on Web Page: Serial Communications Setup

HOST HANDSHAKE Set Host Handshake

This setting applies only when the serial port is used. The handshake protocol of the printer must match the handshake protocol of the host computer for communication to take place. Select t he ha ndshak e prot ocol that matc hes th e one being used by the host computer.

Default Value: XON/XOFF Selections: XON/XOFF, DSR/DTR, RTS/CTS

Corresponding ZPL Command: ^SC Corresponding SGD Command: None Located on Web Page: Serial Communications Setup

61207L-001 Rev. A HC100 User Guide 4/23/08

Table 9 • Printer Parameters (Continued)

Parameter Details

PROTOCOL Set Protocol

Protocol is a type of error checking system. Depending on the selection, an indicator may be sent from the printer to the host co mputer signifying that data has been received. Select the protocol that is requested by the host computer. Further details on protocol can be found in the ZPL II Programming Guide.

Default Value: NONE Selections: NONE, ZEBRA, ACK_NAK

Corresponding ZPL Command: ^SC Corresponding SGD Command: None Located on Web Page: Serial Communications Setup

NETWORK ID Set Network ID

This parameter assigns a unique number to the printer when the printer is operating in an RS422/485 multi-drop network environment (an external RS422/485 adapter is required). This gives the host computer the means to address a specific printer. This does not affect TCP/IP or IPX networks.

Default Value: 000 Range: 000 to 999

Advanced User Information

Changing and Restoring Printer Settings

Corresponding ZPL Command: ^NI Corresponding SGD Command: None Located on Web Page: Serial Communications Setup

COMMUNICATIONS Set Communications Diagnostics Mode

The communication diagnostics mode is a troubleshooting tool for checking the interconnection between the printer and the host computer. For more information, see Communications Diagnostics Test on page 73.

Default Value: NORMAL MODE Selections: NORMAL MODE, DIAGNOSTICS

Corresponding ZPL Command: ~JD to start, ~JE to stop Corresponding SGD Command: None Located on Web Page: None

CONTROL PREFIX Set Control Prefix Character

The printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction.

Note • Do not use the same hex value for the control, format, and

delimiter character. The printer must see different characters to work properly.

Default Value: 7E ~ Range: 00 to FF

Corresponding ZPL Command: ^CT or ~CT Corresponding SGD Command: None Located on Web Page: ZPL Control

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Advanced User Information

Changing and Restoring Printer Settings

Table 9 • Printer Parameters (Continued)

Parameter Details

FORMAT PREFIX Set Format Prefix Character

The format prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. The printer looks for this hex character to indicate the start of a ZPL/ZPL II format instruction. See the ZPL II Programming Guide for more information.

Note • Do not use the same hex value for the control, format, and

delimiter character. The printer must see different characters to work properly.

Default Value: 5E ^ Range: 00 to FF

Corresponding ZPL Command: ^CC or ~CC Corresponding SGD Command: None Located on Web Page: ZPL Control

DELIMITER CHAR Set Delimiter Character

The delimiter character is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. See the ZPL II Programming Guide for more information.

Note • Do not use the same hex value for the control, format, and

delimiter character. The printer must see different characters to work properly.

Default Value: 2C , Range: 00 to FF

Corresponding ZPL Command: ^CD or ~CD Corresponding SGD Command: None Located on Web Page: ZPL Control

ZPL MODE Select ZPL Mode

The printer remains in the selected mode until it is changed by this parameter or by using a ZPL/ZPL II command. The printer accepts wristband formats written in either ZPL or ZPL II, eliminating the need to rewrite any ZPL formats that already exist.

Default Value: ZPL II Range: ZPL II, ZPL

Corresponding ZPL Command: ^SZ Corresponding SGD Command: None Located on Web Page: ZPL Control

61207L-001 Rev. A HC100 User Guide 4/23/08

Table 9 • Printer Parameters (Continued)

Parameter Details

LABEL TOP Adjust Top Position

This parameter adjusts the print position vertically on the wristband. Positive numbers adjust the top position farther down the wristband (away from the printhead) by the specified number of dots. Negative numbers adjust the top position up the wristband (toward the printhead).

Default Value: +000 Range: +000 to +120 dots

Corresponding ZPL Command: ^LT Corresponding SGD Command: None Located on Web Page: General Setup

LEFT POSITION Adjust Left Position

This parameter adjusts the print position horizontally on the wristband. Positive numbers adjust printing to the left by the specified number of do ts. Negative numbers shift printing to the right.

Default Value: 0000 Range: –9999 to +9999 dots

Advanced User Information

Changing and Restoring Printer Settings

Corresponding ZPL Command: ^LS Corresponding SGD Command: None Located on Web Page: Advanced Setup

REPRINT MODE Enable Reprint Mode

When reprint mode is enabled, the printer reprints the last wristband after you correct an error condition.

Default Value: DISABLED Selections: ENABLED, DISABLED

Corresponding ZPL Command: ^JZ Corresponding SGD Command: None Located on Web Page: None

ZBI Run ZBI 2.0

If your printer was not factory-enabled with ZBI 2.0, you must purchase a ZBI 2.0 Activation Key to use ZBI 2.0. Contact your authorized Zebra reseller for more information.

Default Value: STOPPED (DISABLED) Selections: STARTED (ENABLED), STOPPED (DISABLED)

Corresponding ZPL Command: ^JI or ~JI to start, ~JQ to stop Corresponding SGD Command: zbi.control.run to start,

zbi.control.terminate to stop

Located on Web Page: None

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Advanced User Information

Changing and Restoring Printer Settings

Table 9 • Printer Parameters (Continued)

Parameter Details

FORMAT CONVERT Select Format Convert

Selects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale.

Default Value: NONE Selections: NONE, 150 → 300, 150 → 600, 200 → 600, 300 → 600

Corresponding ZPL Command: ^MU Corresponding SGD Command: None Located on Web Page: Advanced Setup

NONRESET CNTR View Non-Resettable Counter

This parameter displays the total length of media that the print er has printed . You can use ZPL commands to change the unit of measure for this counter.

Corresponding ZPL Command: ~HQ to view, ^MU to change unit of measure Corresponding SGD Command: odometer.total_print_length Located on Web Page: None

RESET CNTR1 View User-Controlled Counter 1

This parameter displays the total length of media th at the printer has prin ted since this parameter was last reset. You can use ZPL commands to change the unit of measure and reset this counter.

Correspondin g ZPL Command: ~HQ to view, ~RO to reset, ^MU to change unit of measure

Corresponding SGD Command: odometer.media_marker_count1 Located on Web Page: None

RESET CNTR2 View User-Controlled Counter 2

This parameter displays the total length of media th at the printer has prin ted since this parameter was last reset. You can use ZPL commands to change the unit of measure and reset this counter.

Correspondin g ZPL Command: ~HQ to view, ~RO to reset, ^MU to change unit of measure

Corresponding SGD Command: odometer.media_marker_count2 Located on Web Page: None

61207L-001 Rev. A HC100 User Guide 4/23/08

Table 9 • Printer Parameters (Continued)

Parameter Details

LOAD DEFAULTS Restore Printer Default Values

Restores all parameters other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.

Note • Loading factory defaults causes the printer to auto-calibrate.

Corresponding ZPL Command: ^JUF Corresponding SGD Command: None Located on Web Page: View and Modify Printe r Se tti ng s (Restore Default

Configuration button)

To restore printer default values through the control panel, complete these steps:

1. Press and hold PAUSE/FEED to place the printer in user configuration mode.

The printer status indicator blinks orange. Depending on when you release

PAUSE/FEED, different actions take place.

2. Release PAUSE/FEED after the orange light blinks four times.

The printer resets all printer parameters back to defaults. The default values are shown in Figure 13 on page 57.

Advanced User Information

Changing and Restoring Printer Settings

4/23/08 HC100 User Guide 61207L-001 Rev. A

Advanced User Information

Setting, Changing, and Restoring Print Server Settings

Your printer may include an optional ZebraNet 10/100 Internal Print Server (wired Ethernet) or a ZebraNet

For additional information, refer to the manu als for your wired or wireless print serv er. Copies of the manuals are available at http://www.zebra.com/manuals or on the user CD that came with your printer. For instructions on accessing the printer’s web pages, see Web Pages

on page 70.

Internal Wireless Plus Print Server (wireless Ethernet).

Connecting for the First Time

ZebraNet 10/100 Internal Print Server To configure the 10/100 Internal Print Server,

connect the printer to your Local Area Networ k (LAN) using an Ethernet cable. By defa ult, the printer is set for dynamic IP resolution, so it should acquire an IP address. Print a printer configuration wristband to find the printer’s IP address (see Viewing Printer Settings

on page 56). If you need to change parameters before you can connect the first time, use the

serial or USB port to send the appropriate ZPL or SGD commands.

Zebranet Internal Wireless Print Server See the ZebraNet Wireless User Guide for configuration instructions. Before you can connect your printer to your Wireless Local Area Network (WLAN) or view the printer’s web pages, you need to set the printer’s parameters to match your WLAN. Use the serial or USB port to send the appropriate instructions to the printer.

After the printer connects to your WLAN, you can access the printer’s web pages to make changes to the settings. Print a printer configuration wristband to find the printer’s IP address (see Viewing Printer Settings on page 56).

Changing Parameters after Connecting

Table 9 shows basic print server parameters and what you can use to modify them. For all

other print server parameters, refer to the manuals for your wired or wireless print server.

Table 10 • Print Server Pa rameters

Parameter Details

IP ADDRESS View or Change the Printer’s IP Address

This parameter can be modified only when PERMANENT is selected for IP PROTOCOL.

Selections: 0 to 255 for each field Default Value: 0.0.0.0

Note • Leading zeroes are not shown in the address.

Corresponding ZPL Command: ^ND, ^NS (wired), or ^WI (wireless) Corresponding SGD Command: internal_wired.ip.addr (wired) or

wlan.ip.addr (wireless)

Located on Web Page: TCP/IP Settings

61207L-001 Rev. A HC100 User Guide 4/23/08

Setting, Changing, and Restoring Print Server Settings

Table 10 • Print Server Parameters (Continued)

Parameter Details

IP PROTOCOL Select the Method to Obtain an IP Address

This parameter tells if the user (permanent) or the server (dynamic) selects the IP address. If a dynamic option is chosen, this parameter tells the method by which the print server (wired or wireless) receives the IP address from the server.

Selections: ALL, BOOTP, DHCP, DHCP AND BOOTP, PERMANENT Default Value: All

Corresponding ZPL Command: ^ND, ^NS (wired), or ^WI (wireless) Corresponding SGD Command: internal_wired.ip.protocol (wired)

or wlan.ip.protocol (wireless) Located on Web Page: TCP/IP Settings

SUBNET MASK View or Change the Su bnet

This parameter can be modified only when PERMANENT is selected for IP PROTOCOL.

Selections: 0 to 255 for each field Default Value: 255.255.255.0

Note • Leading zeroes are not shown in the address.

Advanced User Information

Corresponding ZPL Command: ^ND, ^NS (wired), or ^WI (wireless) Correspondin g SGD Comm and: internal_wired.ip.netmask (wired) or

wlan.ip.netmask (wireless)

Located on Web Page: TCP/IP Settings

DEFAULT GATEWAY View or Change the Gateway

This parameter can be modified only when PERMANENT is selected for IP PROTOCOL.

Selections: 0 to 255 for each field Default Value: 0.0.0.0

Note • Leading zeroes are not shown in the address.

Corresponding ZPL Command: ^ND, ^NS (wired), or ^WI (wireless) Correspondin g SGD Comm and: internal_wired.ip.gateway (wired) or

wlan.ip.gateway (wireless)

Located on Web Page: TCP/IP Settings

4/23/08 HC100 User Guide 61207L-001 Rev. A

Advanced User Information

Setting, Changing, and Restoring Print Server Settings

Table 10 • Print Server Parameters (Continued)

Parameter Details

IP PROTOCOL Select the Method to Obtain an IP Address

Selections: ALL, BOOTP, DHCP, DHCP AND BOOTP, PERMANENT Default Value: All

Corresponding ZPL Command: ^ND, ^NS (wired), or ^WI (wireless) Corresponding SGD Command: internal_wired.ip.protocol (wired)

or wlan.ip.protocol (wireless) Located on Web Page: TCP/IP Settings

SUBNET MASK View or Change the Su bnet

This parameter can be modified only when PERMANENT is selected for IP PROTOCOL.

Selections: 0 to 255 for each field Default Value: 255.255.255.0

Note • Leading zeroes are not shown in the address.

Corresponding ZPL Command: ^ND, ^NS (wired), or ^WI (wireless) Correspondin g SGD Comm and: internal_wired.ip.netmask (wired) or

wlan.ip.netmask (wireless)

Located on Web Page: TCP/IP Settings

DEFAULT GATEWAY View or Change the Gateway

This parameter can be modified only when PERMANENT is selected for IP PROTOCOL.

Selections: 0 to 255 for each field Default Value: 0.0.0.0

Note • Leading zeroes are not shown in the address.

Corresponding ZPL Command: ^ND, ^NS (wired), or ^WI (wireless) Correspondin g SGD Comm and: internal_wired.ip.gateway (wired) or

wlan.ip.gateway (wireless)

Located on Web Page: TCP/IP Settings

61207L-001 Rev. A HC100 User Guide 4/23/08

Setting, Changing, and Restoring Print Server Settings

Table 10 • Print Server Parameters (Continued)

Parameter Details

DEFAULT NET Restore Print Server Default Values

Restores the wired and wireless network settings back to factory defaults.

Corresponding ZPL Command: ^JUN Corresponding SGD Command: none Located on Web Page: View and Modify Printe r Se tti ng s (Restore Default

Network Configuration button)

To restore printer default values through the control panel, complete these steps:

1. Press and hold PAUSE/FEED to place the pr inter i n use r config uration mode .

The printer status indicator blinks orange. Depending on when you release

PAUSE/FEED, different actions take place.

2. Release PAUSE/FEED after the orange light blinks three times.

The printer resets all print server parameters back to defaults.

Advanced User Information

4/23/08 HC100 User Guide 61207L-001 Rev. A

Advanced User Information

Web Pages

If your printer has an active Ethernet wired or wireless connection, you can view and modify the printer’s settings through the printer’s web pages. For additional information, refer to the manuals for your wired or wireless print server. Copies of the manuals are available at

http://www.zebra.com/manuals or on the user CD that came with your printer.

The printer home page is shown in Figure 14.

Figure 14 • Printer Home Page

To access printer settings through the web pages, complete these steps:

1. On the printer home page, click View and Modify Printer Settings.

The printer prompts for a password.

2. Enter the password for your printer. The default password is 1234.

3. Click Submit Changes.

The following statement appears:

Access Granted. This IP Address now has admin access to the restricted printer pages. Please Click here to proceed

61207L-001 Rev. A HC100 User Guide 4/23/08

4. Click on the statement.

The View and Modify Printer Settings page displays.

Advanced User Information

Web Pages

5. Modify the settings as needed.

For additional information, refer to the manuals for your wired or wireless print server. Copies of the manuals are available at http://www.zebra.com/manuals or on the user CD that came with your printer.

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Advanced User Information

MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDI IA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA

100 80 60 40 20 0

Additional Diagnostics Tools

The media sensor profile and the communications diagnostics test are available as diagnostic tools.

Media Sensor Profile

Use the media sensor profile to troubleshoot the following types of problems:

• If the media sensor experiences difficulty in determining where wristbands start and stop.

• If the media sensor incorrectly identifies a preprinted area on a wristband as the end of the wristband.

The media sensor readings are shown as peaks and flat areas on the media sensor profile (Figure 15). Two peaks appear when the sensors are operating properly, indicating that the sensors correctly detected the black mark on the back of the wristband. A media sensor profile prints on two wristbands.

Figure 15 • Media Sensor Profile

To print a media sensor profile, complete these steps:

1. Make sure that the printer is on (I) and ready to print.

2. Press and hold PAUSE/FEED until the green lights turn off on the printer status indicator

and the orange lights blink once. Continue holdi ng

PAUSE/FEED until the orange lights

blink twice.

3. Release PAUSE/FEED.

A media sensor profile prints.

61207L-001 Rev. A HC100 User Guide 4/23/08

Communications Diagnostics Test

The communication diagnostics test is a troubl esho otin g tool for chec king the int erconn ectio n between the printer and the host computer.

When the printer is in diagnostics mode, it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all characters received, including control codes such as CR (carriage return). Figure 16 shows a typical printout from this test. The actual format is modified to print on narrow wristbands.

Figure 16 • Communications Diagnostics Test Printout

Advanced User Information

Additional Diagnostics Tools

To use communications diagnostics mode, complete these steps:

1. Set the printer to Diagnostics mode by se nding the ~JD ZPL II command to the printer.

The printer enters Diagnostics mode and prints any data received from the host computer on a test printout

Note • The PAUSE/FEED button will not advance a wristband while the printer is in

Diagnostics mode. Exit Diagnostics mode to use that button and feed a wristband.

2. Check the test printout for error codes. For any errors, check that your communication

parameters are correct. Errors show on the test printout as follows:

• FE indicates a framing error.

• OE indicates an overrun error.

• PE indicates a parity error.

• NE indicates noise.

3. Send the ~JE ZPL II command to the printer to return to normal operation.

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Advanced User Information

Downloading Firmware

Zebra periodically issues updated firmware to enhance the usability of its pri nt ers. You may download the latest HC100 firmware to the printer at any time. For the la test firmware version and instructions for downloading it, go to http://www.zebra.com/firmware.

Caution • During the firmware download process, the printer status indicator turns to a

steady half-orange and half-green as the printer writes to flash memory.

Do NOT power cycle the printer during this phase. Doing so makes the printer inoperable. If necessary, contact technical support for assistance (see

Contacts on page 11).

You may choose to place the printer in forced download mode before downloading firmware. While in this mode, the printer does no t accept wristband printin g instruct ions or con trol panel button presses.

To place the printer in forced download mode, complete these steps:

1. Turn the printer off (O).

2. Press and hold PAUSE/FEED while turning on the printer (I).

During the printer self test, the printer status indicator rapidly alternates between yellow and orange for 3 seconds.

3. Release PAUSE/FEED during this light sequence to enter forced download mode.

The printer status indicator alternates between green and orange lights.

4. Download firmware to the printer using any available connection.

As firmware is downloading, a green light rotates on the printer status indicator.

During the firmware download process, the printer status indicator turns to a steady halforange and half-green as the printer writes to flash memory. Do NOT power cycle the printer during this phase.

When the firmware download process is complete, the printer returns to normal operation. See Media Status Indicator on page 34 for more information on the indicator lights.

61207L-001 Rev. A HC100 User Guide 4/23/08

Specifications

This section contains the specifications for the printer and wristbands.

Contents

Physical and Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Wristband. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Standard and Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4/23/08 HC100 User Guide 61207L-001 Rev. A

Specifications

Physical and Environmental

Physical

Dimensions (LxWxH) 9.5x5x7 in. (242x127x178 mm) Clearance 6 in. (153 mm) above the printer to load a media cartridge Weight 3.1 lb (1.4 kg)

Electrical 100-240 VAC, 50-60 Hz external power supply Temperature

Operating 40° to 104°F (5° to 40°C) Storage –40° to 140°F (–40° to 60°C)

Relative Humidity

Operating 20% to 85%, non-condensing Storage 5% to 85%, non-condensing

Printing

Printhead Resolution 300 dpi Print Speed 2 in./sec (51 mm/sec) Dot size (width x length) 0.0033 in. x 0.0039 in. (0.084 mm x 0.099 mm) Minimum print length 3 in. (76 mm) Maximum print length 22 in. (558 mm) Bar code modulus

(X) dimension

3.27 mil to 32.67 mil

61207L-001 Rev. A HC100 User Guide 4/23/08

Wristband

Wristband widths • 0.75 in (19 mm)

• 1 in. (25 mm)

• 1-3/16 in. (30 mm)

Wristband closure types • Adhesive (Z-Band™ Direct)

• Clip (Z-Band™ QuickClip)

Specifications

Wristband

Wristband lengths Adhesive Closure Type

• Adult (11 in./279 mm)

• Pediatric (7 in./178 mm)

• Infant (6 in./152 mm)

Colors Adhesive Closure Type

•Red

•Blue

• Yellow

• Green

•Pink

•Purple

•Orange

Clip Closure Type

• Adult (11 in./279 mm)

• Infant (7 in./178 mm)

Clip Closure Type

•Red

•Blue

•Yellow

•Green

•Pink

• Purple

Standard and Optional Features

Memory • Standard 8 MB Flash (2 MB user available)

• Optional 64 MB Flash (58 MB user available)

• Standard 16 MB SDRAM (4 MB user available)

Connectivity • RS-232 Serial

•USB 2.0

• Optional 10/100 internal wired Ethernet (factory installed)

• Optional 802.11 b/g internal wireless Ethernet (factory installed)

Programming Languages •ZPL II

•XML

• Optional ZBI 2.0

4/23/08 HC100 User Guide 61207L-001 Rev. A

Specifications

Power Cord

Caution • For personnel and equipment safety, always use an approved three-conductor

power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration.

Depending on how your printer was ordered, a power cord may or may not be included. If one is not included or if the one included is not suitable for your requirements, see Figure 17 and refer to the following guidelines:

• The overall cord length must be less than 9.8 ft. (3 m).

• The cord must be rated for at least 10 A, 250 V.

• The chassis ground (earth) must be connected t o ensure safety and redu ce electromagnetic interference.

Figure 17 • Power Cord Specifications

AC power plug for your country—This should bear

the certification mark of at least one of the known international safety organizations (Figure 18).

3-conductor HAR cable or other cable approved for

your country. IEC 320 connector—This should bear the

certification mark of at least one of the known international safety organizations (Figure 18). Length ≤ 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.

Figure 18 • International Safety Organization Certifications

61207L-001 Rev. A HC100 User Guide 4/23/08

End User License

Agreement

Please read the terms of this “End User License Agreement” (the “Agreement ”) carefull y. The Agreement is a legal agreement between yo u (either an ind ividual or a single e ntity) and Zeb ra Technologies International, LLC (“Zebra”) for the Zebra computer software and/or firmware accompanying this End User License Agreement, and any associated media, printed materials and any “online” or electronic documentation (collectively, “Software”). By installing or using the Software, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, you may not install or use the Software.

1. Grant of License. The Software is protected by copyright and oth er intellectual property laws and international treaties. The Software is licensed to you, and not sold, subject to the terms of this Agreement. Subject to the terms of this Agreement, Zebra hereby grants you a limited, personal, non-exclusive license during the term of th is Agreement to use the Software solely and exclusively for your internal use for the operation of your asso ciated Zebra printer(s) and for no other purpose. To the extent that any portion of the Software is provided to you in a manner that is designed to be installed by you, you may install one copy of the installable Software on one hard disk or other storage device for one printer, computer, workstation, terminal, or other digital electronic device, as applicable (an “Electronic Device”), and you may access and use that Software as installed on that Electronic Device so long as only one copy of such Software is in operation. If you are an or ganiza tion ra the r than an individual, you may authorize personnel associated with your business to use the Software, but only one person at a time on one Electronic Device at a time. You agree not to duplicate or copy the Software, except that you may make one back-up copy for archive purposes. The primary user of the Electronic Device on which installable Software is installed may also make a copy for his or her exclusive use on a portable computer, so long as such Software is being used only on one Electronic Device at a time.

2. Storage/Network Use. In the alternative, you may install a copy of the Software on a storage device, such as a network server, used only to access and use the Software on your Electronic Devices over an internal network; however , you must acquire and dedicate a license for each separate Electronic Device on which the Software is accessed and used from the storage device. A license for the Software may not be shared or used concurrently on different Electronic Devices.

4/23/08 HC100 User Guide 61207L-001 Rev. A

End User License Agreement

3. Documentation. If the Software contains documentation which is provided only in

electronic form, you may print one copy of such electronic documentation. You may not copy the printed materials accompanying the Software.

4. Limitations of Reverse Engineering, Decompilation and Disassembly. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation.

5. Transfer/Sublicense. You may not transfer, sublicense, distribute, rent, lease, supply, market or lend the Software to any other party.

6. Confidentiality. You acknowledge that the Software embodies confidential information owned by Zebra and/or its suppliers and licensors. To the extent you have access to any such information, you agree to use such information only for the authorized use of the Software. You further agree not to disclose such confidential information to any other party and to use at least the same degree of care to maintain the confidential nature of such information as you use to maintain the confidentiality of your own confidential information.

7. Intellectual Property. All title, copyrights and other intellectual property rights in and to the Software (including but not limited to copyrights, patents, trade secrets and trademarks) are owned by Zebra or its suppliers and licensors. You must maintain all copyright notices on all copies of the Software. All rights not expressly granted are reserved by Zebra. Without prejudice to any rights or remedies Zebra may have for your violation of this Software License, Zebra shall own all changes or modifications to the Software.

8. Termination. Without prejudice to any other rights or remedies Zebra may have, Zebra may terminate this Agreement if you fail to comply with the terms and conditions of this Agreement. Zebra may terminate this Agreement by offering you a superseding Agreement for the Software or any replacement or modified version of or upgrade to the Software and conditioning your continued use of the Software or such replacement, modified or upgraded version on your acceptance of such superseding Agreement. In addition, either party may terminate this Agreement at any time. Subject to the foregoing, termination shall be effective upon notice to the other party . In the event that this Agreement terminates for any reason, your license to use the Software will terminate, and yo u must immedi ately stop using the Soft ware , destroy all copies of the Software and all of its compo nent parts, an d, upon req uest, provide an affidavit certifying your compliance with the foregoing. The provisions of Sections 4, 5, 6, 7, 12, 13, 14, 15, 16, 17, 18, 19 and 20 shall survive termination of this Agreement.

9. U.S. Government Restricted Rights. You agree that the Software constitutes “commercial computer software” and/or “commercial computer software documentation” within the meaning of Federal Acquisition Regulation § 12.212 for civilian agencies and Defense Federal Acquisition Regulation Supplement § 227.7202. Accordingly, if you are an agency, department, employee, or other entity of the United States Government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Software, including technical data or manuals, is restricted by the terms, conditions and covenants contained in these EULA Terms and Conditions. All Software provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is provided with RESTRICTED RIGHTS as provided for in FAR, 48 CFR 52.227-19 (JUNE 1987) or DFARs, 48 CFR 252.227-7013 (OCT 1988), as applicable.

61207L-001 Rev. A HC100 User Guide 4/23/08

End User License Agreement

10. Export Restrictions. You agree that you will not export or re-export the Software, any

part thereof, or any process or service that is the direct product of the Software (the foregoing collectively referred to as the “Restricted Components”), to any country, person or entity subject to U.S. export restrictions. You specifically agree not to export or re-export any of the Restricted Components: (i) to any country to which the U.S. has embar goed or restri cte d the export of goods or services, which currently include but are not necessarily limited to Cuba, Iran, Iraq, North Korea, Sudan and Syria, or to any national of any such country, wherever located, who intends to transmit or transport the Rest ricte d Compo nents b ack to suc h coun try; (ii) to any person or entity who you know or have reason to know will utilize the Restricted Components in the design, development or production of nuclear, chemical or biological weapons; or (iii) to any person or entity who has been prohibited from participating in U.S. export transactions by any federal agency of the U.S. government. You warrant and represent that neither the U.S. Commerce Department, Bureau of Export Administration nor any other U.S. federal agency has suspended, revoked or denied your export privileges. Contractor/Manufacturer is Zebra Technologies Corporation, 333 Corporate Woods Parkway, Vernon Hills, Illinois 60061.

11. Accessing Services Using the Software. Your use of any service accessible using the Software is not covered by this EULA and may be governed by separate terms of use, conditions or notices. Zebra and its suppliers and licensors hereby disclaim any such liability for any such services accessed.

12. Your Security Responsibilities. Notwithstanding anything to the contrary in this

Agreement, as between Zebra and you, you acknowledge and agree that you are solely responsible for maintaining and protecting all aspects of any network, systems, and data (including any Personal Information) of, relating to, possessed by, or maintained by you, including maintaining and protecting such things from or against any theft, loss, misuse, alteration, disposal, or unauthorized access. “Personal Information” means individually identifiable information from or about an individual consumer including, but not limited to:

(a) a first and last name or first initial and last name; (b) a home or other physical address, which includes at least a street na me and name of city or town; (c) an email address; (d) a telephone number; (e) a Social Security number; (f) credit and/or debit card information, including number, expiration date, security code, and/or track data; (g) date of birth; (h) driver's license number; or (i) any other information from or ab out an individual consu mer that is combined with (a) though (i) above.

13. Disclaimer. ZEBRA SUPPLIES THE SOFTWARE AS IS AND WITH ALL FAULTS AND DOES NOT MAKE ANY WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES CONCERNING THE SOFTWARE OR ANY APPLICATION, OPERAT ION OR USE THEREOF, THE OUTPUT OR THE DATA GENERATED BY THE OPERATION OR USE THEREOF, OR ANY SUPPORT SERVICES RENDERED WITH RESPECT THERETO. ZEBRA HEREBY EXCLUDES ALL IMPLIED WARRANTIES TO THE MAXIMUM EXTENT AUTHORIZED BY LAW, INCLUDING, SPECIFICALL Y, ANY IMPLIED WARRANTY ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, OR OF MERCHANTABLE QUALITY, OR OF FITNESS FOR ANY PURPOSE, PARTICULAR, SPECIFIC OR OTHERWISE, OR OF TITLE, OR OF NONINFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. WHEN THE

4/23/08 HC100 User Guide 61207L-001 Rev. A

End User License Agreement

IMPLIED WARRANTIES ARE NOT ALLOWED TO BE EXCLUDED IN THEIR ENTIRETY, THEY WILL BE LIMITED TO THE DURATION OF NINETY (90) DAYS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ZEBRA DOES NOT WARRANT THA T THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUP TED OR ERROR FREE. To the extent that the Software covered by this EULA includes e mulation libraries, sUCH emulation libraries do not work 100% correctly or cover 100% of the functionality of the printer language being emulated, are offered “as is” AND WITH ALL FAULTS, AND ALL THE DISCLAIMERS AND LIMITATIONS CONTAINED IN THIS PARAGRAPH AND THIS AGREEMENT APPLY TO SUCH EMULATION LIBRARIES.

14. Limitation of Liability and Damages. ZEBRA DOES NOT ASSUME RESPONSIBILITY FOR ANY SPECIFIC APPLICATION OF THE SOFTWARE OR FOR COMPATIBILITY WITH OTHER SOFTWARE OR EQUIPMENT . TO THE FULL EXTENT ALLOWED BY LA W, ZEBRA EXCLUDES FOR ITSELF AND ITS LICENSORS AND SUPPLIERS ANY LIABILITY FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, DAMAGE TO GOODWILL, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ANY PRODUCTS, PARTS OR SOFTWARE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ZEBRA OR ANY LICENSOR OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT AUTHORIZED BY LAW, THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL F AIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMIT ATION OF DIRECT , INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPL Y TO YOU. WHEN LIABILITY FOR DAMAGES IS NOT ALLOWED TO BE LIMITED OR EXCLUDED IN ITS ENTIRETY, ZEBRA LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR, AT ZEBRA'S OPTION, REFUND OF THE PRICE OF THE SOFTWARE. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT , ZEBRA SHALL NOT, UNDER ANY CIRCUMSTANCE OR UNDER ANY LEGAL OR EQUITABLE THEORY (INCLUDING, WITHOUT LIMITATION, UNDER CONTRACT, TORT, CONTRIBUTION, OR INDEMNITY), BE LIABLE TO CUSTOMER OR TO ANY OTHER PARTY FOR ANY LOSSES, DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL), COSTS, EXPENSES, FINES OR FEES RELATING TO THE THEFT, LOSS, MISUSE, ALTERATION, OR DISPOSAL OF, OR UNAU THORIZED ACCESS TO, ANY NETWORK, SYSTEM, OR DATA (INCLUDING PERSONAL INFORMATION) OF, RELATING TO, POSSESSED BY, OR MAINTAINED BY CUSTOMER.

15. Zebra Suppliers and Licensors. Any release, disclaimer or limitation of Zebra's liability or damages pursuant to this Agreement shall be construed, in addition to Zebra's benefit, also to the benefit of Zebra's suppliers, licensors, employees, and contractors and, without limiting any other defenses that such suppliers, licensors, emplo ye es and co ntrac to rs may have, you agree to release such parties from liability or damages in accordance with such release, disclaimer , or limitation of liability or damages to the same extent that such provisions apply to Zebra.

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End User License Agreement

16. Governing Law. To the maximum extent permitted by law, the laws of the State of

Illinois, U.S.A., without reference to its conflict of laws provisions, will ap ply to this Agreement. You irrevocably agree to submit to the exclusive jurisdiction and venue of the state or federal courts in the State of Illin ois in the event of any litigation involving this Agreement or the Software. You agree that you shall not assert any claim that you are not subject to the jurisdiction of such courts, that the venue is improper, that the forum is inconvenient or any similar objection, claim or argument. Zebra may, in its sole discretion, choose to resolve any controversy or dispute between you and Zebra concerning this Agreement, or the existence, validity, breach or termination thereof, whether during or after the term by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), as modified or supplemented under this Section 15, by providing notice to you. In th e event that Zebra prov ides such n otice, y ou here by waiv e any right to institute a court or other dispute resolution proceeding with respect to such controversy or dispute and acknowledge arbitration in accordance with this Section 15 as the sole and exclusive means of resolving such controversy or dispute. The arbitration proceeding will take place in Chicago, Illinois and be conducted in the English language. The arbitration panel will consist of 3 arbitrators, one arbitrator appointed by each party and a third neutral arbitrator appointed by the two arbitrators designated by the parties. Any communication between a party and any arbitrator w ill be di re ct ed to the AAA for transmi ttal to the arbitrato r. The parties expressly agree that the arbitrators will be empowered to, at either party’s request, grant injunctive relief. The arbitral award will be the exclusive remedy of the parties for all claims, counterclaims, issues or account ing s presen ted or ple ade d to the arb itrat ors. Jud gmen t upon the arbitral award may be entered in any court that has jurisdiction thereof. Any additional costs, fees or expenses incurred in enforcing the arbitral award will be charged against the party that resists its enforcement. Nothing in this Section will prevent Zebra from seeking interim injunctive relief against you or filing an action against you to collect unpaid and past due amounts in any court of competent jurisdiction.

17. Injunctive Relief. You acknowledge that, in the event you breach any provision of this

Agreement, Zebra will not have an adequate remedy in money or damages. Zebra shall therefore be entitled to obtain an injunction against such breach from any court of competent jurisdiction immediately upon request without post in g bo n d. Ze bra' s righ t to ob tai n in ju nctive relief shall not limit its right to seek further remedies.

18. Entire Agreement. This Agreement constitutes the entire understanding and agreement of the parties and supersedes any and all prior or contemporaneous representations, understandings and agreements between the parties with respect to the subject matter of this Agreement. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.

19. Assignment. You may not assign this Agreement or any of your rights or obligations hereunder (by operation of law or otherwise) without the prior written consent of Zebra. Zebra may assign this Agreement and its rights and obligations without your consent. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties to it and their respective legal representatives, successors and permitted assigns.

20. Modification. No modification of this Agreement shall be binding unless it is in writin g and is signed by an authorized representative of the party agai nst whom enforcement of the modification is sought.

21. Waiver. The failure by a party to exercise any right hereunder shall not operate as a waiver of such party's right to exercise such right or any other right in the future.

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End User License Agreement

22. QUESTIONS. Should you have any questions, or if you desire to contact Zebra for any

reason, please contact the Zebra subsidiary serving your country, or write: Zebra Technologies International, LLC

333 Corporate Woods Parkway Vernon Hills, Illinois 60061

REVISED MARCH 2008.

61207L-001 Rev. A HC100 User Guide 4/23/08

Index

adhesive wristbands, 22 adjustments

left position, 63 print darkness, 59 tear-off positi on , 59 wristband (label) top, 63

battery disposal, 53 baud setting, 60 bitmap scaling factor, 64

Canadian DOC compliance, 4 cartridges. See media cartridges cleaning card, 44 cleaning procedures

media path, 44 smart card contacts and media cartridge sensor

pins, 51 clip wristbands, 23 communications diagnostics test

interpreting results, 73

selecting, 61 connectivity options, 77 contacts, 11 control panel

buttons, 18

location, 16

location of lights, 18 control prefix setting, 61 counters, 64

customer service, 11

darkness mode, 58 darkness setting, 59 data bits setting, 60 data cable shielding, 28 data communication interfaces

connecting data communication cables, 27

port locations, 17 default gateway, 67, 68 default values

how to restore print server defaults, 69

how to restore printer parameters, 65 delimiter character setting, 62 diagnostics tools, 72 disposal of printer parts, 53 downloading firmware

light sequence, 36

overview, 74 dpi format conversion, 64

EJECT button, 18 end user license agreement, 79 Ethernet

characteristics of wireless connection, 28

connector location, 17

fail safe mode, 37 FCC compliance, 4 FCC radiation exposure limits, 4

4/23/08 HC100 User Guide 61207L-001 Rev. A

Index

feeding a wristband, 18 firmware download

light sequence, 36 overview, 74

forced eject of media cartridge

light sequences, 36

pressing and holding EJECT, 18 format convert setting, 64 format prefix setting, 62

home position on wristband, 24 host handshake setting, 60

indicator lights. See media status indicator, printer

status indicator, or wireless status indicator

inspect for shipping damage, 26 international safety organization marks, 78 IP address

selecting method for obtaining, 67, 68

view or modify, 66 IP protocol, 67, 68

jamming wristbands, 34

label (wristband) top setting, 63 left position adjustment, 63 liability, 2 license agreement, 79 lubrication, 53

maximum wristband length setting, 59 media (wristband) specifications, 77 media cartridge sensor pins

cleaning, 51

troubleshooting, 40 media cartridge slot, 16

media cartridges

cleaning smart card contacts, 51 damaging by pulling wristbands, 20 described, 20 inserting into printer, 31 media levels, 34 ordering, 11

problems loading, 40 media errors, 34 media home position, 24 media path cleaning, 44 media sensor profile

described, 72

PAUSE/FEED button descript ion, 18 media status indicator

description of lights, 34

location, 18 memory options, 77

network ID setting, 61

odometer, 64 optional features, 77 ordering media cartridges, 11 ordering replacement parts, 53 overheating, 40

parity setting, 60 PAUSE/FEED button, 18 pausing the printer

light sequence, 36

pressing PAUSE/FEED, 18 platen roller cleaning, 44 power

connecting to power supply, 29

power button and power connector locations, 17

power cord specifications, 78 print darkness setting, 59 print quality problems, 40 print server

characteristics of wireless connection, 28 print width setting, 59 printer configuration wristband

PAUSE/FEED button descript ion, 18

printing, 56 printer features, 77

61207L-001 Rev. A HC100 User Guide 4/23/08

Index

printer settings

baud, 60 communication diagnostics mode, 61 control prefix, 61 counters, 64 darkness mode, 58 data bits, 60 delimiter character, 62 format convert, 64 format prefix, 62 host handshake, 60 left position, 63 maximum wristband length, 59 network ID, 61 parity, 60 print darkness, 59 print width, 59 protocol, 61 serial communications, 59 tear-off positi on , 59 viewing, 56 viewing on printer configuration wristband, 56 viewing through web pages, 57 wristband (label) top, 63 wristband length, 59 ZBI 2.0, 63 ZPL mode, 62

printer status indicator lights

location, 18

troubleshooting, 36 printer storage, 26 printhead cleaning procedures, 44 printhead fail safe mode, 37 printing specifications, 76 programming languages, 77 protocol setting, 61

serial port

characteristics of serial connection, 28 connecting cable, 27 connector location, 17 setting serial communications, 59

Set/Get/Do (SGD) commands

commands for changing print server settings, 66 commands for changing printer settings, 58

setup

connecting data communication cables, 27 connecting to power supply, 29 site selection, 27

unpack the printer, 26 shielded data cables, 28 shipping

report damage, 26

reshipping the printer, 26 site selection, 27 smart card contacts

cleaning, 51

troubleshooting, 40 standard features, 77 status lights. See media status indicator lights or

printer status indicator lights

storing the printer, 26 subnet mask, 67, 68

technical support, 11 temperature fail safe mode, 37 top of wristband (label) setting, 63 troubleshooting

diagnostics, 72

media status indicator, 34

printer status indicator lights, 36

radiation exposure limits, 4 recycling

printer parts, 53 replacement parts, 53 report shipping damage, 26 reprint mode for reprinting last wristband, 63 resettable counters, 64

sales, 11 sensor profile, 72

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unpack the printer, 26 upper cover, 16 upper cover release button, 16 USB port

characteristics of USB connection, 28 connector location, 17

user-controlled counters, 64

view printer settings, 56

Index

wired print server

changing parameters, 66

connecting for the first time, 66

connector location, 17 wireless print server

changing parameters, 66

characteristics, 28

connecting for the first time, 66

wireless status indicator location, 18

wristbands

adhesive type, 22 clip type, 23 level in media cartridge, 20 level of media in media cartridge, 34 loading, 31 maximum length setting, 59 printable area, 24 printer cannot detect black mark, 35 setting wristband length, 59 sizes, 21 specifications, 77 troubleshooting, 40 wristband (label) top setting, 63

ZBI 2.0 starting and stopping, 63 Zebra Programming Language (ZPL)

commands for changing print server settings, 66 commands for changing printer settings, 58 ZPL mode setting, 62

61207L-001 Rev. A HC100 User Guide 4/23/08

Zebra Technologies Corporation

333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A. Telephone: +1 847 793 2600

Facsimile: +1 847 913 8766

Zebra Technologies Europe Limited

Zebra House The Valley Centre, Gordon Road High Wycombe Buckinghamshire, HP13 6EQ, UK T elephone: +44 (0) 1494 472872 Facsimile: +44 (0) 1494 450103

Zebra Technologies Asia Pacific, LLC

120 Robinson Road #06-01 Parakou Building Singapore 068913 T elephone: +65 6858 0722 Facsimile: +65 6885 0838

Zebra Technologies MD-ZLAN11G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Declaration of Conformity

FCC Compliance Statement

FCC Radiation Exposure Statement (for printers with internal radio devices)

FCC Rules and Regulations for Data Cables

Canadian DOC Compliance Statement

Contents

About This Document

Who Should Use This Document

How This Document Is Organized

Contacts

Web Site

The Americas

Europe, Africa, Middle East, and India

Asia Pacific

Document Conventions

Introduction to the HC100

Front of Printer

Rear of Printer and Connectors

Control Panel

Control Panel Lights

Control Panel Buttons

Media Cartridges and Wristbands

Media Cartridges

Wristband Sizes

Wristband Colors

Wristband Closure Type

Wristband Print Zone

Printer Setup

Handling the Printer

Unpack and Inspect the Printer

Store the Printer

Ship the Printer

Preparing the Printer for Use

Site Selection

Connect to Data Communication Interfaces

Connect to Power Source and Turn on Power

Insert Media Cartridge

Troubleshooting

Media Status Indicator

Printer Status Indicator

Wireless Status Indicator

Miscellaneous Troubleshooting

Routine Maintenance

Cleaning the Media Path

Using a Cleaning Card

Using a Swab

Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins

Replacing Printer Components

Ordering Replacement Parts

Recycling Printer Components

Lubrication

Advanced User Information

Viewing Printer Settings

On a Printer Configuration Wristband

Through the Printer’s Web Pages

Changing and Restoring Printer Settings

Setting, Changing, and Restoring Print Server Settings

Connecting for the First Time

Changing Parameters after Connecting

Web Pages

Additional Diagnostics Tools

Media Sensor Profile

Communications Diagnostics Test

Downloading Firmware

Specifications

Physical and Environmental

Printing

Wristband

Standard and Optional Features

Power Cord

Index