ZXP Series 9™
Card Printer
User Guide
P1086707-003
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© 2019 Zebra Technologies Corporation and/or its aliates. All rights reserved.
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Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (Zebra
Technologies). It is intended solely for the information and use of parties operating and maintaining the
equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any
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not apply to you.
Publication Date
January 6, 2020
Contents
Before Printing ................................................................................................................................ v
Card Type .................................................................................................................................................................vi
Single- or Double-Sided ........................................................................................................................................... vii
Ribbon Combination ............................................................................................................................................... viii
Print a Test Card .......................................................................................................................................................ix
Introduction ..................................................................................................................................... 1
Description ................................................................................................................................................................ 1
Printer and Laminator Components .......................................................................................................................... 2
Icons ......................................................................................................................................................................... 3
Zebra Supplies .......................................................................................................................................................... 4
Installation ....................................................................................................................................... 5
General Information .................................................................................................................................................. 5
Unpacking the Printer ............................................................................................................................................... 6
Unpacking the Printer with a Laminator .................................................................................................................... 7
Unpacking (continued) .............................................................................................................................................. 8
Loading Cards ......................................................................................................................................................... 11
Installing the Card Hoppers .................................................................................................................................... 12
Input Hopper ..................................................................................................................................................... 12
Output Hopper .................................................................................................................................................. 13
Installing the Cleaning Cartridge ............................................................................................................................. 14
Installing the Cleaning Roller .................................................................................................................................. 15
Loading the Transfer Film ....................................................................................................................................... 16
Loading Print Ribbon .............................................................................................................................................. 17
Loading Laminate ................................................................................................................................................... 18
Installing the Laminate Cassette ...................................................................................................................... 21
Replacing the Laminate .................................................................................................................................... 23
Using Partial-Width Laminate ........................................................................................................................... 26
Laminating Contact Smart Cards ..................................................................................................................... 28
Plugging in the Printer ............................................................................................................................................. 30
Connecting a USB Cable ........................................................................................................................................ 31
Connecting an Ethernet Cable ................................................................................................................................ 32
Turning on the Printer ............................................................................................................................................. 33
Installing the Software ............................................................................................................................................. 34
Supported Operating Systems ......................................................................................................................... 34
Supported Sharing Combinations ..................................................................................................................... 35
Packing for Shipment .............................................................................................................................................. 36
Printer ............................................................................................................................................................... 36
Printer with Laminator ....................................................................................................................................... 38
i
Contents
Operation ....................................................................................................................................... 41
Introduction ............................................................................................................................................................. 41
Printing Preferences ............................................................................................................................................... 42
Card Type Selection ............................................................................................................................................... 43
Print Ribbon Selection ............................................................................................................................................ 44
Printing a Test Card ................................................................................................................................................ 46
Manual Card Feed .................................................................................................................................................. 49
Operator Control Panel (OCP) ................................................................................................................................ 51
Printer Menu Information .................................................................................................................................. 52
Messages ................................................................................................................................................................ 60
Operational ....................................................................................................................................................... 60
Warning Messages ........................................................................................................................................... 61
Error Messages ................................................................................................................................................ 61
Maintenance .................................................................................................................................. 63
Cleaning the Printer ................................................................................................................................................ 64
When to Clean .................................................................................................................................................. 64
Rollers .............................................................................................................................................................. 64
Platen ............................................................................................................................................................... 66
Replacing the Cleaning Rollers ........................................................................................................................ 66
Cleaning the Laminator ........................................................................................................................................... 67
When to Clean .................................................................................................................................................. 67
Laminator .......................................................................................................................................................... 67
Cleaning the Printhead ........................................................................................................................................... 72
Magnetic Encoder Cleaning .................................................................................................................................... 73
Troubleshooting ........................................................................................................................... 75
OCP Error Messages .............................................................................................................................................. 75
Clearing a Card Jam ............................................................................................................................................... 83
Printer ............................................................................................................................................................... 83
Laminator .......................................................................................................................................................... 84
OCP Test Cards ...................................................................................................................................................... 86
Adjustments ............................................................................................................................................................ 87
Overview ........................................................................................................................................................... 87
Laminator Adjustments ..................................................................................................................................... 89
Identifying Job Quality Issues ................................................................................................................................. 90
Print Quality Issues ........................................................................................................................................... 90
Transfer Quality Issues ..................................................................................................................................... 91
Ethernet Indicators—Detail ..................................................................................................................................... 98
Network Operations ..................................................................................................................... 99
Printer Connections .............................................................................................................................................. 100
Printer Sharing ................................................................................................................................................ 100
External Print Server ...................................................................................................................................... 100
Internal Print Server ........................................................................................................................................ 100
Adding a Network Printer (Windows 7) ................................................................................................................. 101
Wi-Fi Connectivity ................................................................................................................................................. 102
Description ...................................................................................................................................................... 103
Security ........................................................................................................................................................... 103
Setup via Browser Console ............................................................................................................................ 104
Setup via OCP ................................................................................................................................................ 107
Printer Pooling ...................................................................................................................................................... 108
Setting Up Printer Pooling (Windows 7) ......................................................................................................... 108
Using the Printer Pool ..................................................................................................................................... 109
Printer Sharing ...................................................................................................................................................... 109
ii
Contents
Setting Custom Card Specications ........................................................................................ 111
Introduction ........................................................................................................................................................... 111
Process ................................................................................................................................................................. 112
Magnetic Card Encoder ............................................................................................................. 115
Introduction ........................................................................................................................................................... 115
Ribbon Selection ................................................................................................................................................... 116
Driver Setting ........................................................................................................................................................ 116
Media Loading Orientation .................................................................................................................................... 118
Magnetic Encoding Type ...................................................................................................................................... 119
ISO (Default) ................................................................................................................................................... 119
AAMVA ........................................................................................................................................................... 120
CUSTOM ........................................................................................................................................................ 120
BINARY .......................................................................................................................................................... 120
Laminating Mag Cards .......................................................................................................................................... 121
Using Partial-Width Laminate ............................................................................................................................... 121
Smart Card Encoder ................................................................................................................... 123
Introduction ........................................................................................................................................................... 123
Ribbon Selection ................................................................................................................................................... 124
Contact Smart Cards ...................................................................................................................................... 124
Printing on Contactless Smart Cards ............................................................................................................. 124
Driver Setting ........................................................................................................................................................ 125
Media Loading Orientation .................................................................................................................................... 126
Contact Smart Cards ...................................................................................................................................... 126
Contactless Smart Cards ................................................................................................................................ 126
Contact Station Smart Card Interface ................................................................................................................... 127
Laminating Contact Smart Cards .......................................................................................................................... 127
iii
Contents
iv
Before Printing
Before your rst print, there are several settings that need to be checked:
y Check that the proper card type is selected
y Check that either single- or double sided-printing is selected
y Check that the correct ribbon combination is selected
y Print a test card
v
Before Printing
Card Type
From the Printing Preferences Control Panel, select the Card type in use drop-down menu and select the
appropriate card type.
The menu contains six dierent card types that are supported by the printer, if there is not a card type that suits
your needs, select either Custom 1 or Custom 2 and enter the specications for the custom card type—see Setting
Custom Card Specications on page 111.
See Card Type Selection on page 43 for more detailed information.
vi
Before Printing
Single- or Double-Sided
The ZXP Series 9 comes in either a single- or double sided conguration. If you have a
single-sided printer, you can skip this step. If you have a double-sided printer, and want to be able to print on both
sides of the card, select Yes from the Print on both sides drop-down menu.
vii
Before Printing
Ribbon Combination
The ZXP Series 9 supports many dierent ribbon types for many dierent printing
requirements, and each ribbon type may support multiple ribbon combinations. For example, a YMCK ribbon may
support printing color on the front and black on the back (YMC Front / K Back), or color on the back and front
(YMCK Front / YMCK Back). Depending on your printing requirements, select the appropriate ribbon combination
from the Ribbon combination drop-down menu.
See Print Ribbon Selection on page 44 for more detailed information.
viii
Before Printing
Print a Test Card
Once all your preferences have been set, click Test Print.
See Printing a Test Card on page 46 for more detailed information.
ix
Before Printing
x
Introduction
Description
This manual contains installation, operation, maintenance, troubleshooting, and networking information for the
ZXP Series 9; and describes single- and double-sided printers, and double-sided printers with either a single- or
double-sided laminator; and is intended to be used by an operator, as well as an experienced IT person.
The ZXP Series 9 uses reverse transfer printing technology to create photo-quality and over-the-edge images on
plastic identication cards. The ZXP Series 9 provides fast throughput and a range of encoding options for a variety
of markets and applications.
The single-sided laminator applies a laminating lm on the top surface of the printed card for added security; the
double-sided laminator applies laminating lm on both the top and bottom surfaces of the card.
References in this document to “the laminator” apply to either a single- or double-sided laminator.
1
Introduction
Printer and Laminator Components
Transfer Film Take-
Transfer Film Take-Up
Transfer Film Take-Up
Transfer Station
Transfer Station Card Slot
Transfer Station Card Slot
Manual Advance
Manual Advance Wheel
Transfer Film Supply
Transfer Film Supply
Transfer Film Supply
Print Ribbon Take-
Print Ribbon Take-Up
Print Ribbon Take-Up
Up
Card Slot
Wheel
Up
Printhead
Printhead
Printhead
Print Ribbon Supply
Print Ribbon Supply
Print Ribbon Supply
Input Hopper
Input Hopper
Input Hopper
Card Cleaning
Card Cleaning Roller
Card Cleaning Roller
Roller
Card Cleaning
Card Cleaning Cartridge
Card Cleaning Cartridge
Cartridge
Operator Control
Operator Control Panel
Operator Control Panel
Panel
Manual Card Feed
Manual Card Feed
Manual Card Feed
Output Hopper
Output Hopper
Output Hopper
Upper Laminate
Upper Laminate Cassette
Cassette Release
Cassette Release
Cassette
Upper Laminate
Upper Laminate
Cassette Release
Lower Laminate
Lower Laminate
Cassette Release
Lower Laminate
Lower Laminate Cassette
Manual Advance
Manual Advance Tool
Cassette
Tool
Output Hopper
Output Hopper
2
Power Switch
Power Switch
Introduction
Power Connector
Power
Connection
DB9 Connection (optional)
DB9 Connection
USB Connection Ethernet Connection
Connection
USB
Ethernet Connection
Icons
Throughout this manual, dierent icons highlight important information, as follows:
Note • Indicates information that emphasizes or supplements important points of the main text.
Important • Advises you of information that is essential to complete a task, or points out the importance of
specic information in the text.
Electrostatic Discharge • Warns you of the potential for electrostatic discharge.
Electric Shock • Warns you of a potential electric shock situation.
Hot Surface • Warns you of a situation where excessive heat could cause a burn.
Wi-Fi Antenna
Wi-Fi Antenna (optional)
(optional)
Caution • Advises you that failure to take or avoid a specic action could result in physical harm to you, or
could result in physical damage to the hardware.
3
Introduction
Zebra Supplies
Genuine Zebra supplies meet stringent quality standards and are recommended for optimal printing quality and
proper printer performance. The ZXP Series 9 is designed to work only with Zebra True Colours® i Series™
Ribbons, Zebra True Colours i Series Transfer Film, and Zebra True Secure™ i Series Laminates. Go to the
ZXP Series 9 Card Printer support page at www.zebra.com/zxp9-info for ordering information.
4
Installation
General Information
This section provides information on the installation and setup of the ZXP Series 9—procedures should be
performed in the order presented.
5
Installation
Unpacking the Printer
Important • Save all the packing material and the shipping carton in case the printer needs to be moved or
shipped. If the original packing material is lost or damaged, a replacement shipping kit can be ordered from
Zebra.
Make sure the following items are included with your printer:
Setup Guide (to be used as a reference poster)
Product Registration Card
Printer Test Cards
Input Hopper with stack of 100 cards
Output Hopper
Cleaning Cartridge
Cleaning Roller
USB Cable
Power Cable
If any items are missing, please contact your Zebra representative.
Place the printer in a location that meets the following requirements:
y A reasonably dust- and dirt-free environment.
y Flat surface at least 27 x 28 inches (686 x 711 mm) that can support the weight of the printer; additional
space preferred. Allow a 4-inch minimum clearance on all sides.
y Vertical clearance at least 32 inches (813 mm).
y Temperature within the range of 59–95°F (15–35°C).
y Relative humidity 20–80% inclusive, non-condensing.
y AC power accessible.
6
Installation
Unpacking the Printer with a Laminator
Important • Save all the packing material and the shipping carton in case the printer needs to be moved or
shipped. If the original packing material is lost or damaged, a replacement shipping kit can be ordered from
Zebra.
Make sure the following items are included with the printer:
Setup Guide (to be used as a reference poster)
Product Registration Card
Printer Test Cards
Upper Laminate Cassette (for single- and double sided printers)
Lower Laminate Cassette (for double-sided printers)
Input Hopper with stack of 100 cards
Output Hopper
Cleaning Cartridge
Cleaning Roller
USB Cable
Power Cable
If any items are missing, please contact your Zebra representative.
Place the printer in a location that meets the following requirements:
y A reasonably dust- and dirt-free environment.
y Flat surface at least 38 x 28 inches (965 x 711 mm) deep that can support the weight of the printer;
additional space preferred. Allow a 4-inch minimum clearance on all sides.
y Vertical clearance at least 32 inches (813 mm).
y Temperature within the range of 59–95°F (15–35°C).
y Relative Humidity 20–80% inclusive, non-condensing.
y AC power accessible.
7
Installation
Unpacking (continued)
The ZXP Series 9 ships with packing material and tape to protect the printer from damage during shipment—it is
important to remove all packing material and tap prior to using the printer.
Remove the tape and packing material from the front and rear of the printer as shown.
8
Installation
Then, open the printer by pressing the yellow release button and remove the packing material.
If the printer came with the optional laminator installed, remove the packing tape from the laminator.
9
Installation
Then, open the laminator cover by pulling forward on the tab on the left side of the laminator cover and remove the
packing tape.
10
Installation
Loading Cards
Caution • DO NOT bend cards or touch print surfaces as this can reduce print quality. The surface of the
cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as
soon as possible.
Step 1. Remove the wrapping from the card deck.
Step 2. Holding the card deck by the sides (do not touch the print surfaces), hold it vertically against a at
surface such as a desktop. If the deck is too thick for your hand to hold it comfortably, use about half
a deck at a time.
Step 3. Push the stack back and forth to an angle of about 45° from vertical, so as to separate all of the
cards.
Note • Static charges and edge burrs from the card die-cutting process can render individual cards stuck
together with signicant adhesion force. These cards must be physically separated from each other before
inserting into the feeder; if not separated, feeding or printing problems may occur.
Step 4. Restore the card stack to its original squared-o condition.
Step 5. Open the input hopper door—cards can be loaded into the hopper while it is attached to the printer.
Step 6. Place the cards in the input hopper in the orientation shown: smart card contacts (if present) up and
toward the body of the printer; mag stripe (if present) down and to the rear). Ensure that the cards
are seated at on the bottom of the hopper.
Step 7. Close the input hopper door.
11
Installation
Installing the Card Hoppers
Input Hopper
The input hopper is positioned on the right side of the printer and holds the cards to be printed.
Step 1. Install the input hopper by sliding it into the receptacle so that the guide posts on the hopper (circled
below) align with the guide slots (arrows below).
Step 2. Ensure that the input hopper locks securely in place.
12
Installation
Output Hopper
The output hopper is positioned on the left side of the printer (or the left side of the laminator if the printer includes a
laminator) and receives the printed cards.
Step 1. Install the output hopper by placing the hopper onto the printer or laminator, and then sliding
downward into the corresponding slots on the printer or laminator.
13
Installation
Installing the Cleaning Cartridge
The card cleaning cartridge (X-Cleaning Roller) cleans the cards entering the printer through the input hopper. The
cleaning cartridge consists of a cartridge frame and an adhesive roller.
Step 1. While holding the cleaning cartridge by the frame, peel the protective wrapper from the adhesive
roller. Do not touch the adhesive surface of the roller.
Step 2. Install the cleaning cartridge into the area shown in the gure below by sliding the cartridge guide
pins into the guide slots on the printer.
Step 3. Press down on the cartridge until it is fully seated.
Note • To ensure print quality, the card cleaning cartridge requires periodic replacement. New card
cleaning rollers are included with each print ribbon or may be purchased separately. Before replacing the
card cleaning cartridge or its adhesive roller, clean the printer—see Cleaning the Printer on page 64. To
replace the X-Roller, refer to Maintenance on page 63.
14
Installation
Installing the Cleaning Roller
The cleaning roller (Y-Cleaning Roller) cleans the cards entering the printer from either the input hopper or the
manual feed slot.
Step 4. Peel the protective wrapper from the cleaning roller.
Step 5. Install the cleaning cartridge into the area shown in the gure below by placing it into the notches
on the printer. Use the protective wrapper to push the cleaning roller into place until it locks into
position.
Note • To ensure print quality, the card cleaning cartridge requires periodic replacement. New card
cleaning rollers are included with each print ribbon or may be purchased separately. Before replacing the
card cleaning cartridge or its adhesive roller, clean the printer—see Cleaning the Printer on page 64. To
replace the Y-Roller, refer to Replacing the Cleaning Rollers on page 66.
15
Installation
Loading the Transfer Film
The ZXP Series 9 is designed to work only with Zebra True Colours® i Series™ Transfer Film for near photographic
print resolution and over-the-edge printing.
Step 1. Locate the transfer lm supply spindles and the transfer lm take-up spindles. Note that the anges
and spindles are color coded (white-to-white, green-to-green).
Step 2. Unroll about 1 foot (30 cm) from the full roll of transfer lm on the supply spool and wind it (about 2
wraps) onto the empty take-up spool.
Step 3. Load transfer lm supply spool onto the supply spindles—green ange side to the left.
Step 4. Load the empty take-up spool onto the take-up spindles—white ange side to the right.
Step 5. Make sure the spring-loaded spindles on the right seat into the spools.
Step 6. Make sure the transfer lm comes o the bottom of the supply spool and feeds to the bottom of the
take-up spool.
Step 7. Route the transfer lm under the retaining tab.
16
Installation
Loading Print Ribbon
The ZXP Series 9 is designed to work with Zebra True Colours® i Series™ Ribbons. Each new ribbon comes
with a replacement set of cleaning rollers. It is recommended that they be replaced for each new ribbon or
every 5,000 cards. Refer to Cleaning the Printer on page 64 for recommended cleaning intervals, and
Maintenance on page 63 for replacement instructions.
Step 1. Locate the print ribbon supply spindles and the print ribbon take-up spindles. Note that the anges
and spindles are color coded (blue-to-blue, purple-to-purple).
Step 2. Load the print ribbon supply spool onto the supply spindles—purple ange side to the left.
Step 3. Load the empty take-up spool onto the take-up spindle, blue ange side to the right—make sure the
spring-loaded spindles on the left seat into the spools.
Step 4. Make sure the print ribbon comes o the bottom of the supply spool and feeds to the bottom of the
take-up spool.
17
Installation
Loading Laminate
Note • The laminate roll is specic to either the top (blue) or the bottom (yellow) laminate cassette.
Note • The lower laminate cassette (yellow) is used on a double-sided laminator only.
Important • The geared ange on the laminate spool is removable, but do not remove it. If it does come
o, snap it back onto the end of the spool.
Step 1. Remove a new roll of laminate from its packaging and place it in the upper laminate cassette—note
the orientation of the laminate spool with respect to the laminate cassette.
Step 2. Pull out an inch or two of laminate past the lip of the cassette.
Step 3. Close the cassette—press the two halves of the cassette together until it clicks.
Step 4. Cut the laminate square (as close to perpendicular as possible) with scissors. Hold the scissors in
one hand. Hold the cassette with the other hand. Press the laminate rmly against the white roller
thereby keeping the laminate from moving while cutting.
18
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