Zebra ZXP Series 1 User Manual

ZEBRA

ZXP Series 1™

User’s Manual

P1060728-002

Copyright Notice

© 2013 ZIH Corp.

This document contains information proprietary to Zebra Technologies Corporation. This
document and the information contained within is Copyrighted by Zebra Technologies
Corporation and may not be duplicated in full or in part by any person without written
approval from Zebra.

While every effort has been made to keep the information contained within current and
accurate as of the date of publication, no guarantee is given that the document is error-free or
that it is accurate with regard to any specification. Zebra Technologies Corporation reserves
the right to make changes, for the purpose of product improvement, at any time.

Trademarks

ZXP Series 1 is a trademark and Zebra is a registered trademark of Zebra Technologies
Corporation. Windows is a registered trademark of Microsoft Corporation in the United States
and other countries. All other trademarks or registered trademarks are marks of their
respective holders.

Product Disposal

Product Disposal Information • Do not dispose of this product in unsorted municipal

waste. This product is recyclable, and should be recycled according to your local
standards. For more information, please our web site at:

http://www.zebra.com/environment

P1060728-002 Rev. B

Contents

1 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

ZXP Series 1 Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features, Controls, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Multi-Function LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Zebra Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 • Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Unpacking Your Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Connecting the Printer to your Computer. . . . . . . . . . . . . . . . . . . . . . 12

Viewing Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the Windows Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the USB Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Ethernet Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting Up a Network Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printer Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Loading Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Card Output Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Typical Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Creating a Sample Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Printing the Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual iii

: Contents

4 • Printer Settings and Adjustments . . . . . . . . . . . . . . . . . . . . . . . 39

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Sharing Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Ports Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Advanced Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Color Management Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Security Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Device Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Printing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Card Setup Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Encoding Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

About Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

5 • Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Cleaning the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

6 • Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Troubleshooting Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

LCD Panel Warnings and Error Messages. . . . . . . . . . . . . . . . . . . . . 74

Print Quality Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

7 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

ISO Standard Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

A • Advanced Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

B • Magnetic Encoder Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

C • CardSense Single-Card Feed Mode . . . . . . . . . . . . . . . . . . . . 105

D • Half-Panel Ribbon Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 111

E • Worldwide Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

iv Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

1

Getting Started

This manual contains installation and operation information for the Zebra ZXP Series 1 Card
Printer, manufactured by Zebra Technologies Corporation.

The printer provides full color dye sublimation or monochrome thermal transfer printing on
standard CR-80, ISO 7810 format, 2.12 inch by 3.38 inch (54 mm by 86 mm) PVC or
PVC Composite plastic 10-mil to 40-mil cards.

Zebra ZXP Series 1 Load-N-Go™ ribbon cartridges are used with an integrated card cleaning
roller for easy ribbon changing or replacement.

Several options are available, making the printers configurable for varied application
environments:

• Magnetic Encoder

• USB only or USB and 10/100 Ethernet

™

• CardSense

Its auto-switching 100 ~ 240 Volts AC, 50 ~ 60 Hz external power supply uses inter­changeable power cords for maximum flexibility.

Single-Card Feed Kit

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 1

1: Getting Started

ZXP Series 1 Part Numbers

ZXP Series 1 Part Numbers

The Part Number of a particular Zebra ZXP Series 1 Card Printer is shown on a label affixed to
the bottom of the printer; that Part Number identifies the specific configuration for that printer.
This chart shows the configurations that are available:

PART NUMBER DESCRIPTION

Z1_ -__00________ BASE UNIT

__1-_____ ______

SMART CARD OPTIONS

___-0___________

___-_0__________

___-_M__________

___-___0________

___-___C________

___-____0_______

___-____G_______

___-____H_______

___-_____000____

___-_______G____

___-________00__

___-________AP__

___-________US__

___-________BR__

___-________EM__

___-________AU__

___-________CN__

___-________IN__

___-________TW__

___-________JP__

___-__________00

ACCESSORIES

P1031925-100 CardSense single-card feed kit, field-upgradable option

105999-302 Cleaning Kit: 4 printer-path and 4 feeder cleaning cards

Single-Sided

None

MAG ENCODER OPTIONS

None

ISO HiCo/LoCo Mag S/W-selectable

Interface

USB only

USB and 10/100 Ethernet

SOFTWARE / KIT

None

Starter Kit: Monochrome ( Incl: 1 Monochrome Ribbon,
100 PVC Cards )

Starter Kit: Color ( Incl: 1 YMCKO Ribbon, 100 PVC Cards )

MISCELLANEOUS

None

Buy America Act

COUNTRY CODE (power cord option)

No power cords

Britain

Americas

Brazil

EMEA (Europe, the Middle East, and Africa)

Australia

China

India

Taiwan

Japan

CUSTOM CODE

State / Province / Project / Other

2 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Features, Controls, and Indicators

The picture below points out some of the printer’s external features; see Section 3 for an
interior view.

Card Feeder
Cover

Lid Release
Button

Multi-Function LCD
Display Panel

Multi-Function
Control Button

1: Getting Started

Features, Controls, and Indicators

Quick Help

QR Code

Card Output
Hopper

Zebra Print

Touch Tag

• Card Feeder Cover - Opening the Card Feeder Cover gives access to the automatic card
feeder. The translucent cover allows you to see when the card supply is running low. The
feeder has a 100-card capacity (30-mil cards).

• Lid Release Button - Pressing the Lid Release Button allows the printer’s lid to swing
open. This gives internal access for changing the Ribbon Cartridge, changing Cleaning
Rollers, and cleaning the printer.

• Multi-Function LCD Display Panel - The Multi-Function LCD Display Panel displays
printer status information. Messages also alert the user of the need for action and indicate
certain fault conditions.

• Multi-Function Control Button - The Multi-Function Control Button initiates several
functions; these are described in the appropriate sections of this document.

• Card Output Hopper - Front-side Card Output Hopper has a 50-card capacity.

• Quick Help QR Code - The QR code launches web-based help pages to find user videos
for simple set-up and maintenance instructions; see

http://www.zebra.com/zxp1-info

for details.

• Zebra Print Touch Tag - This touch point uses NFC technology to provide key
information about the printer; see

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 3

http:\\zebra.com/nfc for details.

1: Getting Started

Rear Panel Connectors

Rear Panel Connectors

Standard USB Connection

The figure below shows the rear of the Printer with the standard USB connection.

USB
Connector

Security
Cable Slot

Ethernet Connection

The figure below shows the rear of the printer with the standard USB interface with the
Ethernet connection.

USB
Connector

Security
Cable Slot

Power
Socket

Power
Switch

Power
Socket

Power
Switch

Link LED Power LED

The Ethernet Connector has two LED status indicators:

• Power LED (amber): When illuminated, indicates power is on.

• Link LED (green): When illuminated, indicates valid Printer-Ethernet connectivity.

4 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Ethernet Connector

Multi-Function LCD Panel

Your printer is equipped with a Multi-Function LCD Panel to provide printer status
information. The readout is controlled by the Multi-Function Control Button directly below
the viewing window.

Multi-Function LCD Panel messages fall into three categories: Operational, Warning,
and Error.

Operational Messages

Operational Messages are displayed during the Printer’s normal operation.

CARD READY

CLEANING PRINTER

CLOSE FEEDER DOOR

DOWNLOADING DATA

1: Getting Started

Multi-Function LCD Panel

OPERATIONAL

DOWNLOADING FIRMWARE

EMPTY FEEDER THEN CLOSE COVER

FEED LONG CLEANING CARD IN EXIT

INITIALIZING

INSERT CARD

INSERT FEEDER CLEANING CARD

MAG ENCODING

PRINTING BLACK

PRINTING CYAN

PRINTING MAGENTA

PRINTING MONO

PRINTING OVERLAY

PRINTING YELLOW

PUSH BUTTON TO CONTINUE

READY

REMOVE FEEDER CLEANING CARD

REMOVE LONG CLEANING CARD

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 5

REMOVE RIBBON THEN CLOSE LID

SINGLE CARD READY-PRINT OR EJECT

1: Getting Started

Multi-Function LCD Panel

Warning Messages

Warning messages alert the operator to action that should be taken; the printer will generally
continue operation.

Error Messages

Error messages are displayed when a situation causes the printer to stop operating. Depending
on the cause of the error message, restarting the printer or curing the displayed Error may
return the printer to operational status, or the printer may require troubleshooting and repair.

WARNINGS (Printer will still operate)

CHECKING RIBBON

CLEAN PRINTER

CLOSE LID

ENCODING ERROR

INVALID MAGNETIC DATA

ERRORS (Printer will not operate)

CHECK RIBBON

COMMAND ERROR

COVER OPEN

LID OPEN

MECHANICAL ERROR

OUT OF CARDS

OUT OF RIBBON

6 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Icons

1: Getting Started

Zebra Supplies

Throughout this manual, different icons highlight important information, as follows:

Note • Indicates information that emphasizes or supplements important points of the

main text.

Important • Advises you of information that is essential to complete a task, or points out

the importance of specific information in the text.

Provides an example or scenario to demonstrate or clarify a section of text.

Electrostatic Discharge Caution • Warns you of the potential for electrostatic
discharge.

Electric Shock Caution • Warns you of a potential electric shock situation.

Hot Surface • Warns you of a situation where excessive heat could cause a burn.

Caution • Advises you that failure to take or avoid a specific action could result in

physical harm to you, or could result in physical damage to the hardware.

Zebra Supplies

Genuine Zebra supplies meet stringent quality standards and are recommended for optimal
printing quality and proper printer performance; see
for details.

ZXP Series 1 printers are designed to work only with Zebra ZXP Series 1 True Colours
ix Series Ribbons.

http://www.zebra.com/supplies

®

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 7

8 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Printer Installation

Unpacking Your Card Printer

Your ZXP Series 1 Card Printer ships in a cardboard carton, protected by foam inserts and a
protective anti-static bag. Keep all packaging material in case you need to move or re-ship
the printer.

2

Step 1. Before opening and unpacking the printer, inspect the carton to ensure that no

damage occurred during shipment.

Step 2. Ensure that you have a clean and nearly dust free environment for proper operation

and storage of the printer.

Step 3. Open the carton, and remove the box containing the printer accessories.

Step 4. Lift the printer out of the carton.

Step 5. Remove the protective foam inserts.

Step 6. Make sure the following accessories are included with your printer:

a. Software CD-ROM

b. Quick Start Guide

c. Cleaning Kit

d. Power Cords (one or two depending on the configuration)

e. Power Supply

f. USB Printer Cable

If any items are missing, please contact your Zebra Reseller. To reorder; refer to Appendix E
of this manual.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 9

2: Printer Installation

Installing the Printer

Installing the Printer

Setting up the Printer

Step 1. Place the printer in a location that allows easy access to all sides. The printer should

never be operated while resting on its side or upside down.

Step 2. Remove the yellow CAUTION label from the back of the printer.

Step 3. Ensure that the printer’s power switch is in the OFF (O) position.

10 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Connecting Power

Caution • Limit electrical power supplied to the printer to 24 VDC. Limit excess current

draw to 16 amps or less, using an associated circuit breaker or other such device. Never
operate the printer in a location where operator, computer, or printer can get wet.
Personal injury could result. The printer must be connected to an earthed electrical
power supply and properly protected against electrical surges and grounding faults. The
power supply pack can only be replaced by the same product from the manufacturer.

2: Printer Installation

Installing the Printer

Caution • Do not power the printer with USB attached to your computer at this time.

THE DRIVER WILL PROMPT YOU WHEN IT IS TIME TO PLUG IN AND POWER UP
YOUR PRINTER.

Step 1. Insert the power supply plug into the power socket, attach the power cord (120VAC

or 230VAC) to the power supply, then plug the power cord in to a grounded electrical
socket of the proper voltage and type.

Step 2. Ensure that the printer’s power switch is in the OFF (O) position.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 11

120 VAC

230 VAC

2: Printer Installation

Installing the Printer

Connecting the Printer to your Computer

Step 1. If your printer has only the USB interface, attach the included USB cable to your

computer and the printer.

Ethernet

Step 2. If your printer has the optional Ethernet interface (as well as the USB interface),

connect either the USB cable to printer and computer or the Ethernet cable to the
printer and the Ethernet network.

Important • Do not connect both the USB and the Ethernet interfaces at the same time!

USB

12 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Viewing Printer Information

Step 1. Turn printer power ON, wait until the LCD Display Panel shows READY, turn

printer power OFF, and then wait a minimum of 20 seconds.

Step 2. While holding down the Control Button, turn printer power ON. The LCD Display

Panel will glow blue.

LCD Display
Panel

Control
Button

2: Printer Installation

Viewing Printer Information

Step 3. Keep pressing the Control Button, and observe the LCD Display Panel show

Initializing and

Step 4. When the

CHECKING RIBBON.

PRINTER INFO message appears in the display panel, momentarily release

and press the Control Button to display the first parameter: Model Name.

Step 5. Continue to tap the Control Button to advance through the parameters and cycle back

to the beginning:

a. Model Name (including the printer configuration)

b. Serial Number

c. Firmware Version

d. Head Resistance

e. X & Y Offset (front)

f. X & Y Offset (back)

g. EC Offset (front and back)

h. Ribbon Type

i. Smart Offset

j. IP Address (note this address for Ethernet installation; see page 19)

k. Mask

l. Gateway

m. DHCP (enabled or disabled)

Step 6. A long press of the Control Button (about 1 second) will escape the sequence. Idle

time of 15 seconds will also escape the sequence.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 13

2: Printer Installation

Installing the Windows Printer Driver

Installing the Windows Printer Driver

Installing the USB Printer Driver

Note • To install the Ethernet driver, see page 19.

Step 1. If not already done, connect power to the printer. Turn power OFF.

Step 2. Connect the USB port on the rear of the printer to the computer’s USB port.

Step 3. Ensure that the Printer’s power switch is in the OFF (O) position.

Step 4. Insert the User Documentation and Drivers CD into the CD drive of the host

computer. The Main Menu will open.

Step 5. From the Main Menu, click Install Zebra Printer Driver.

Step 6. The InstallShield Wizard window will open. To proceed with the installation, click

the Next button.

14 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

2: Printer Installation

Installing the Windows Printer Driver

Step 7. Select Install USB printer drivers, and click the Next button.

Step 8. Ensure that the Printer’s power switch in the OFF (O) position; and then click the

OK button.

Step 9. This will bring up the License Agreement window. To proceed with the installation,

click the Yes button.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 15

2: Printer Installation

Installing the Windows Printer Driver

Step 10. This will bring up the Setup Type window. Select Complete to install all program

features, and click the Next button.

Step 11. This will bring up the Select Program Folder window. Type in a new folder name or

select one from the existing folders list, and click the Next button.

16 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Step 12. Observe the Setup Status window.

Step 13. The Congratulations window will appear.

2: Printer Installation

Installing the Windows Printer Driver

Step 14. At this point, turn on your printer; and then click the Next button. The Windows

New Hardware Found wizard will find the printer.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 17

2: Printer Installation

Installing the Windows Printer Driver

Step 15. When the InstallShield Wizard Complete window appears, click the Finish button.

Step 16. This completes USB driver installation.

Note • You may need to change the card setup (card orientation, ribbon type, etc.), encoding,

overlay, and/or black panel settings via the Printer Driver; see Printing Preferences
on page 51.

Note • You may also need to set the card thickness adjustment to the thickness of the cards

being used; see Loading Cards on page 34.

18 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Installing the Ethernet Printer Driver

Note • To install the USB driver, see page 14.

Important • The Ethernet Network must be configured correctly, with the Printer and the

host computer on the same subnet mask. If you are not sure how to verify this or change the
configuration, consult someone knowledgeable on Ethernet Networks.

Step 1. If not already done, connect power to the printer. Turn power ON.

Step 2. Connect the Ethernet port on the rear of the printer to the Ethernet network

connection or directly to the computer’s Ethernet port.

Step 3. Ensure that the Printer’s power switch in the ON ( | ) position.

Step 4. Insert the User Documentation and Drivers CD into the CD drive of the host

computer. The Main Menu will open.

Step 5. From the Main Menu, click Install Printer Driver.

2: Printer Installation

Installing the Windows Printer Driver

Step 6. The InstallShield Wizard window will open. To proceed with the installation, click

the Next button.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 19

2: Printer Installation

Installing the Windows Printer Driver

Step 7. Select Install Ethernet printer drivers, and click the Next button.

Step 8. This will bring up the License Agreement window. To proceed with the installation,

select the I accept the terms of the license agreement option, and then click the
Next button.

20 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

2: Printer Installation

Installing the Windows Printer Driver

Step 9. This will bring up the Setup Type window. Select Complete to install all program

features, and click the Next button.

Important • To get the printer’s IP Address, see Viewing Printer Information on page 13.

Step 10. Select the Zebra ZXP Series 1 Printer radio button (circled below), and click the

Refresh button.

Step 11. Setup will find and list all Zebra ZXP Series 1 Printers on the network. Select the

printer from the list (if listed), or enter the IP Address (arrow below); and click the
Next button.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 21

2: Printer Installation

Installing the Windows Printer Driver

Step 12. This will bring up the Select Program Folder window. Type in a new folder name,

or select one from the existing folders list; and click the Next button.

Step 13. Observe the Setup Status window.

Step 14. When the Congratulations window will appears, click the Next button.

22 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

2: Printer Installation

Installing the Windows Printer Driver

Step 15. When the InstallShield Wizard Complete window appears, click the Finish button.

Step 16. This completes Ethernet driver installation.

Note • You may need to change the card setup (card orientation, ribbon type, etc.), encoding,

overlay, and/or black panel settings via the Printer Driver; see Printing Preferences
on page 51.

Note • You may also need to set the card thickness adjustment to the thickness of the cards

being used; see Loading Cards on page 34.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 23

2: Printer Installation

Setting Up a Network Printer

Setting Up a Network Printer

Use this procedure if you have already installed an Ethernet printer on your system (refer
to Section 2), and you want to install a second Ethernet printer on the network via the
Microsoft Add Printer Wizard.

Step 1. Click on the Start button, then select Devices and Printers.

Step 2. Observe the Devices and Printers window.

Step 3. Click on the Add a printer option in the Taskbar (arrow above).

Step 4. Observe the What type of printer do you want to install window.

Step 5. Select Add a local printer (arrow above), and click the Next button.

24 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

2: Printer Installation

Setting Up a Network Printer

Step 6. Observe the Choose a printer port window.

Step 7. Select the Create a new port radio button (1st arrow above).

Step 8. From the dropdown menu, select Standard TCP/IP Port (2nd arrow above).

Step 9. Click on the Next button.

Step 10. Observe the Type a printer hostname or IP address window.

Step 11. Enter the IP address of your printer in the Hostname or IP address text box (circled

above). Note that the Port name will automatically be filled in when you enter the
IP Address. Do not change the Port Name.

Step 12. Ensure that the Query the printer ... checkbox is selected (arrow above).

Step 13. Click on the Next button.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 25

2: Printer Installation

Setting Up a Network Printer

Step 14. Observe the Install the printer driver window.

Step 15. Select the Manufacturer and the Printer (arrows above).

Step 16. Click on the Next button.

Step 17. Observe the Which version of the driver do you want to use window.

Step 18. Select the Use the driver that is currently installed radio button (arrow above).

Step 19. Click the Next button.

26 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

2: Printer Installation

Setting Up a Network Printer

Step 20. Observe the Type a printer name window.

Step 21. Enter the printer name: use the default name, or add more information to indicate the

printer location; e.g., Ed’s Printer, Mike’s Office, Room 33, etc.

Step 22. Click the Next button.

Step 23. Observe the You’ve successfully added ... window.

Step 24. If appropriate, select the Set as the default printer checkbox (arrow above).

Step 25. Click on the Finish button to complete the Add Printer Wizard.

You have successfully installed the network printer.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 27

2: Printer Installation

Printer Pooling

Printer Pooling

Setting Up Printer Pooling

Printer Pooling is a standard feature of Windows, which lets you spread the printed output
across a pool of several printers. In this example, we will install and setup the three network
printers to be used for pooling.

Step 1. Before proceeding to pool the printers, test them individually, and be sure they are

configured similarly. Specifically, check the following:

• Ribbon panel configuration (ribbon type, and what prints on which side of
the card).

• Mag encoding configuration.

• Black extraction configuration (if applicable).

Step 2. Access the Ports Tab.

To access the Ports tab, select Start > Devices and Printers. Right click on the Zebra
ZXP Series 1 USB Card Printer listing. Select Printer properties > Ports.

Step 3. Select the three network printers by selecting the associated checkbox (circle above).

Step 4. Select the Enable printer pooling checkbox (arrow above).

Step 5. Click the Apply button, then click the OK button.

28 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Using Printer Pooling

Important • Send print jobs to the printer pool, not to an individual printer.

When the first printer has taken as many jobs as it can handle (that being two jobs - one to be
printed immediately, the other waiting), the following jobs “spill over” to the second printer,
and then to the third printer.

Note that if you are only printing two jobs, they would both go to the first printer. Pooling is
a spill-over methodology. It does not balance printer usage.

Once the pool has been set up, maintenance and configuration changes should be done
through the menus for each individual printer, not through the pool (which can produce
undesirable results).

Important • The effect of any maintenance and/or changes can (and should) be tested by

sending print jobs separately to each printer, not to the pool.

2: Printer Installation

Printer Pooling

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 29

30 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Printer Features

The following shows an interior view of the ZXP Series 1 Card Printer.

3

Printer Setup

Ribbon Cartridge

Card Output
Hopper

Lid

Printhead

Card Feeder

Card Thickness
Adjustment

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 31

3: Printer Setup

Loading Ribbon Cartridge

Loading Ribbon Cartridge

The ZXP Series 1 Printer requires genuine Zebra ZXP Series 1 True Colours® ix Series
Ribbons.
specifically designed for the ZXP Series 1 Printer.

Electrostatic Discharge Caution • DO NOT TOUCH the printhead or the electronic
components on the printhead. Discharge of electrostatic charge from the human body or other
surfaces can damage the printhead or other electronic components

1. Open printer lid by pressing the Cover Release button on the top of your printer.

2. Peel protective wrapper from the adhesive cleaning roller by gently pulling on the tape.

These high-performance Resin Thermal Transfer and Dye Sublimation ribbons are

• Each ribbon cartridge includes an integrated adhesive cleaning roller assembly that is
used to clean the cards entering the printer. Improper cleaning will reduce printer life
and degrade print quality

• When the ribbon is completely used, change the cartridge assembly.

Discard the protective wrapper.

32 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

3: Printer Setup

Loading Ribbon Cartridge

3. Insert the ribbon cartridge with the cleaning roller facing down, so the gears on the ends of

the rollers fit into the appropriate slots.

4. Close the printer lid and push down until you hear an audible click.

Note • After the lid is closed, the ribbon automatically synchronizes when the printer

power is on.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 33

3: Printer Setup

Loading Cards

Loading Cards

Card Feeder

The card feeder is used for loading cards, it can hold up to 100 cards of 30-mil thickness. The
card feeder is located under the card feeder cover of the printer
or packaging label to identify the thickness of your cards. A typical card thickness is 30 mil.

1. Set the card thickness adjustment (circled below) to the number corresponding to the

thickness of the cards being loaded. Note that the thickness adjustment ranges from
10 mils to 40 mils.

Failure to make the proper thickness adjustment (particularly for 10-mil cards)
may result in a multiple-card jam. To clear a card jam, refer to MECHANICAL

ERROR on page 75.

.Check with your card vendor

2. Open the card feeder cover.

34 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

3: Printer Setup

Loading Cards

3. Slide the card guide all the way to the right until it locks in place with an audible click.

Caution • Hold the cards by the edges only. DO NOT touch print surfaces as this can

reduce print quality.

4. Remove the wrapper from the card stack.

5. Examine the cards, and discard any cards with damaged edges.

6. Holding the card stack by its sides, fan the cards (like flexing a deck of playing cards)

at least once from each end, so as to separate all the cards.

7. Restore the card stack to its original squared-off condition.

8. Place the stack of cards into the card feeder.

9. Close the card feeder cover. When card feeder cover is closed, the card guide locking

mechanism will be released automatically.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 35

3: Printer Setup

Loading Cards

Card Output Hopper

1. Raise the printer lid.

2. Pull the card output hopper down to place it in its functional position.

3. When not using the printer, place the card output hopper back in its closed position to

protect the printer from dust.

36 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Printing a Test Card

With ribbon cartridge and cards loaded, your printer is ready to print. To check the operation
of the printer, you should print a test card.

1. Select Start > Devices and Printers. Right click on the Zebra ZXP Series 1 Card Printer

listing. Select Printer properties > Device Settings; and click on the Tools button.

2. Observe the Tools window.

3: Printer Setup

Printing a Test Card

3. From the Print Test Card dropdown menu, select the desired test card (circled above).

4. Click on the Print button (arrow above) to print the selected test card; see sample

test cards below.

Standard: Printer Parameters: Encoder Parameters:

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 37

3: Printer Setup

Typical Printer Operation

Typical Printer Operation

The ZXP Series 1 Card Printer can be used with your software application program, using the
Drivers on the CD provided with your Printer; refer to Installing the Windows Printer Driver
on page 14.

Creating a Sample Card

Before you begin a new printing session, print a sample card to ensure that the cards will be
printed correctly. Follow the steps below to print your first card.

1. Open a new Microsoft Word document.

2. If the Zebra Printer was not set as the default printer, select the ZXP Series 1 Card Printer

as the default.

3. From the Microsoft Word document., set the Page Layout:

a. Size: CR-80, ISO 7810 format, 2.12 inch by 3.38 inch (54 mm by 86 mm) Card

b. Orientation: Portrait or Landscape

c. Margins: Top, Bottom, Left, and Right = 0 (zero).

4. The card appears as a Microsoft Word document.

5. Design a card with both black and colored text and with colored images similar to the

sample card shown below.

Printing the Sample Card

Once you complete creating your sample card, you are ready to print. Ensure your printer has a
True Colours
feeder. See Section 3 for instructions on installing the ribbon and loading the cards.

1. Print your sample card to the ZXP Series 1 Card Printer.

2. Once the printing is completed, remove the sample card from the card output hopper; and

check for any discrepancies. For quality issues, see Troubleshooting on page 73.

TM

Card Printer Ribbon Cartridge installed and there is card stock in the card

SAMPLE CARD

M. CHRIS JONES

SALES DIRECTOR

http://www.zebra.com

3. If the sample card is correct, your printer is ready to produce more cards.

38 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Introduction

This section describes the settings and adjustments that can be made to your ZXP Series 1
Printer Driver:

4

Printer Settings and

Adjustments

Printer Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Printing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 39

4: Printer Settings and Adjustments

Printer Properties

Printer Properties

Note • The screen shots shown in this section are for a printer using the USB interface. If

you are using the Ethernet interface, the screens will refer to the “Network Printer.” Screen
shots may also look different depending on your Operating System.

Access to Card Printer Properties varies depending on your Operating System (OS); e.g., for
Windows 7, select Start > Devices and Printers. Right click on the Zebra ZXP Card Printer
listing, then select Printer properties.

General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Sharing Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Ports Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Color Management Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Security Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Device Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

The OK button saves the settings and closes the printer properties pages.

The Cancel button exits Printer Properties. Changes made are abandoned.

The Apply button saves the settings but does not close the printer properties pages.

The Help button enables you to view a corresponding page of help information.

40 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

General Tab

The General tab shows the selected printer and lists the features of the printer.

4: Printer Settings and Adjustments

Printer Properties

• Location - Lets you specify where the printer is located.

• Comment - Lets you specify general information about the printer, such as the type
of print device and who is responsible for it. Once set, these fields can be displayed
by applications.

• Model - Specifies the name of the printer driver installed.

- Features - Specifies whether various options are available on the printer.

The Printing Preferences button takes you to Printing Preferences used to set selected
configuration parameters; see Printing Preferences on page 51.

The Print Test Page button sends the standard Windows test page to the printer.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 41

4: Printer Settings and Adjustments

Printer Properties

Sharing Tab

On the Sharing tab, you can choose to share the printer over the network and install additional
drivers to accommodate different operating systems. See Appendix A for the various printer
sharing options allowed and the configurations required.

Printer sharing tasks that you can perform include:

• To share a printer, select the Share this printer checkbox; and specify a name for the
shared resource. Click the OK button when you are finished.

• To change the shared name, simply enter a new name in the Share name field; and
click the OK button.

• To quit sharing a printer, deselect the Share this printer radio button. Click the OK
button when you are finished.

Drivers: If this printer is shared with users running different versions of Windows, you may
want to install additional drivers, so that the users do not have to find the print driver when
they connect to the shared printer.

For Printer Sharing Configurations and Advanced Sharing Settings, refer to Appendix A
for details.

42 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Ports Tab

Use the Ports tab to specify the computer port to which the printer is connected. This will have
been established at the initial installation of the printer.

4: Printer Settings and Adjustments

Printer Properties

An exception to this is if you wish to use printer pooling, the ability to distribute print jobs to
multiple printers; see Printer Pooling on page 28 for details.

To enable printer pooling, select the Enable printer pooling checkbox, then check the
additional ports boxes. Each port should have a single Zebra printer installed on it. All the
pooled printers must be identical models with the same configuration (e.g., all with
YMCK front); and each must have its own printer driver installed.

Now, when you print to the “main printer” (that is, whichever printer you right-clicked in
Devices and Printers to get to this screen), this printer will get print jobs until it has buffered as
many jobs as it can take. The remaining jobs will then “spill over” to other printers until all
printers in the pool are busy.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 43

4: Printer Settings and Adjustments

Printer Properties

Advanced Tab

The Advanced tab determines the spooling (queuing) of print jobs and determines how
spooled jobs are handled relative to the most recent job.

You can make the printer always available by selecting the Always available radio button, or
you can limit availability by selecting the Available from radio button and specifying the
“Available from” and “To” times. Click the Apply button, and then the OK button.

• To enable spooling: Select the radio button labeled Spool print documents so program
finishes printing faster.

- Select Start printing after last page is spooled if you want the entire document to be
spooled before printing begins. This option ensures that the entire document is sent to
the print queue before printing. If for some reason printing is canceled or not
completed, the job will not be printed.

- Select Start printing immediately if you want printing to begin immediately when the
print device is not already in use. This option is preferable when you want print jobs
to be completed faster or when you want to ensure that the application returns control
to users as soon as possible.

• To disable spooling: Select the radio button labeled Print directly to the printer.

Printing Defaults: When the printer is set up as a network printer on a server, Printing
Defaults needs to be used to set the printer options. The values from this screen will be filled
into the Windows Drivers when they are installed on local PCs with the Add Printer Wizard.

44 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Color Management Tab

This is the standard Windows color management screen, showing user access to various
printer control options.

4: Printer Settings and Adjustments

Printer Properties

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 45

4: Printer Settings and Adjustments

Printer Properties

Security Tab

This is the standard Windows security screen, showing user access to various printer
control options.

46 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Device Settings Tab

The Device Settings tab provides device information, security status, and printer usage.

4: Printer Settings and Adjustments

Printer Properties

Device Information

• Model: Specifies the printer model number.

• Fw version: Specifies the printer model and the installed firmware version.

• Serial number: Specifies the printer serial number.

• Ribbon type: Specifies the ribbon installed in the printer.

• Head resistance: Specifies the printhead resistance value.

• Mag encoder: Specifies if this option is present.

• Panels printed: Shows the total number of panels printed for the lifetime of the printer.

• Remaining count: Shows the remaining card count for the ribbon installed. For

monochrome ribbons, this will display Unknown.

Click on the Save/Restore button to save your printer and/or driver settings. You can later
restore those saved settings; see Page 48 for details.

Click on the Tools button to access a dialog box that allows you to test and communicate with
the printer; see Page 49 for details.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 47

4: Printer Settings and Adjustments

Printer Properties

Save/Restore

Dialog box for saving printer and driver settings or restoring previously saved settings.

To save settings:

Step 1. Click on the appropriate Save button (Printer Settings or Driver Settings).

Step 2. Observe a browse window showing the default location where the configuration files

are saved. The location depends on the Operating System; e.g., for Windows 7,
C:\Program Data\ZXPS1\config.

Step 3. Enter an appropriate file name, and click the Save button. Note: A prefix, P_ or D_,

will be added to the file name for printer settings and driver settings respectively.

Step 4. Your selected settings (Printer Settings or Driver Settings) will be saved.

To restore settings:

Step 1. Click on the appropriate Restore button (Printer Settings or Driver Settings).

Step 2. Observe a browse window showing the default location where the configuration files

are saved. The location depends on the Operating System; e.g., for Windows 7,
C:\Program Data\ZXPS1\config.

Step 3. Select the desired file, and click the Open button. Note that prefixes P_ and D_

indicate printer settings and driver settings respectively.

Step 4. Your selected settings will be restored.

48 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Tools

4: Printer Settings and Adjustments

Printer Properties

Dialog box for testing and communicating with the printer.

• Command to send to printer - Enter a printer command (all capitals without the leading
escape character) in the top edit box; e.g., MI MO, which will pick and eject one card.
Then click on the Execute button. Printer Status will show the status of the command.
Contact Zebra Technical Support for a complete list of the printer commands.

• Print test card - Select the desired test card type from the dropdown menu: Standard,
Printer Parameters, and Encoder Parameters. Click on the Print button to print the card.

• Cleaning - Select the desired cleaning to be performed from the dropdown menu: Printer
only or Magnetic encoder. Click on the Clean button to run the cleaning process.

• Offset setting - Enter the Front X and Y direction offsets, and click on the Set Offsets
button to set the offsets for printing the card.

• Firmware download: See Page 50 for details.

• Send file - This command will allow a .prn or .txt file to print.

- The .prn file must be created with a Zebra printer driver using the same ribbon as
present in the printer.

- The .txt file must contain firmware commands only with only one command per line.
The first line must only contain MASTER; the last line must only contain SLAVE.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 49

4: Printer Settings and Adjustments

Printer Properties

Firmware Download

This option is used to install the ZXP Series 1 firmware, downloaded from the Zebra web site

http://www.zebra.com under Drivers & Downloads.

at

Important • Do not turn off the power to the printer until the process is done and the LCD

Display shows READY. If the download process is interrupted, the printer will not operate.

Step 1. Download the firmware from Zebra web site (

http://www.zebra.com ), and save it to

a location you can easily find.

Step 2. In the Tools window, click on the Select File button.

Step 3. From the Browse window, “find” and select the firmware file (BIN file type) you

downloaded in Step 1; and click on the Open button.

Step 4. Click on the Start Firmware Download button to install the firmware.

Step 5. Wait while the firmware downloads and installs, and then wait while the printer resets

and initializes.

Step 6. When the installation is complete, the Status field will display Firmware

Downloaded Successfully.

50 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Printing Preferences

Note • The screen shots shown in this section are for a printer using the Ethernet interface.

The screens refer to the “Network Card Printer.” If you are using the USB interface, the
screens will refer to the “USB Card Printer.” If you are using a network driver on a server,
set the parameters from the Advanced Tab, Printing Defaults.

Access to Card Printing Preferences varies depending on your Operating System (OS); e.g.,
for Windows 7, select Start > Devices and Printers. Right click on the Zebra ZXP Card
Printer listing, then select Printing preferences.

4: Printer Settings and Adjustments

Printing Preferences

Card Setup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Encoding Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

About Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Click on the Job Log button to create and manage a database of card transactions; see Job

Log on page 62 for details.

Click on the Image Control button to adjust the image colors; see Image Control on
page 64 for details.

The OK button saves the settings and closes the printing preferences pages.
The Cancel button exits Printing Preferences. Changes made are abandoned.
The Apply button saves the settings but does not close the printing preferences pages.
The Help button enables you to view a corresponding page of help information.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 51

4: Printer Settings and Adjustments

Printing Preferences

Card Setup Tab

Card Setup tab allows the user to adjust selected card and print job parameters.

• Printing options

- Orientation: Selection for portrait or landscape printing.

Portrait

o

- Rotate 180

: Selection for rotating the image 180o. The options are No and Yes.

Landscape

52 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

4: Printer Settings and Adjustments

Printing Preferences

- Monochrome Conversion: Specifies the method of monochrome conversion used in
printing. Different selections have different effects on the way the image is printed.
The options are Diffusion, Halftone, Barcode, Text Mode, and Auto.

• Diffusion: Error diffusion is used primarily where you
have a full color (RGB image with 8 bits per pixel) or
full gray (single color but still 8 bits per pixel) that
you need to print with binary printing (can only print
full-on or full-off; i.e., 1 bit per pixel). Typically
preferred over halftoning (see below) for most images.

• Halftone: To simulate gray in graphics, halftones are
printed. Halftones are arrays of dots arranged in a grid
(e.g., 6x6 or 8x8) to represent each image pixel as a
shade of gray. For dark gray, more grid dots are black.
For light gray, more grid dots are white As the grid
size goes up so does the number of possible output
levels, 6x6 cell has 36 possible output levels while
8x8 has 64. But as cell size increases, there is a
corresponding decrease in resolution.

• Barcode: This is the simplest method for converting
from 8 bits per pixel to 1 bit per pixel.

For example, the input pixel can be a value from 0 to

255. If the threshold is 128, any pixel over 128
becomes full on (1); and any pixel that is less than 128
becomes full off (0). This mode works best for text,
barcodes, line art, logos -- everything except
continuous-tone pictures.

• Text Mode: This mode can be used when you have
black anti-aliased text. Black anti-aliased text is
typically black in the center; but on the edges, it has
shades of gray that get lighter as you move out form
the center of the text. This anti-aliased text will have a
softer looking edge that is less sharp than non anti­aliased text.

• Auto (default): This mode analyzes the image and optimizes the conversion
(diffusion, halftone, barcode, or text mode) automatically.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 53

4: Printer Settings and Adjustments

Printing Preferences

- Monochrome Conversion SUMMARY

• Diffusion/Halftoning: Use on pictures. Image content dictates if error diffusion
or halftoning would look best. For the majority of time, diffusion is better.

• Barcode: Use on text, barcodes, line art, and simple graphics.

• Text Mode: Use with black anti-alised text.

- Printing Mode - Sets the type of printing required:

• Print.

• Encode Only is used when magnetic encoding is the only function desired,
printing will not occur.

• Print and Encode on same side prints on the magnetic stripe side of the card.

- Copies - Sets the number of copies of cards printed.

- Auto detect start of image for half panel ribbons - Enabled only when a half-panel
ribbon is installed. Automatically detects the edge of the color image to be printed;
see Appendix D for setting the edge manually.

• Single Feed options (refer to Appendix C for details on the single-card feed mode)

- Card feeder: The printer will attempt to a pull a card from the Card Feeder. If the
Card Feeder is empty, the printer will generate an

- Single feeder slot: For each print job, the printer will generate an

OUT OF CARDS error message.

INSERT CARD

message. Any cards in the Card Feeder will not be used.

- Auto feed: The printer will attempt to feed cards from Card Feeder first. If Card
Feeder is empty, the printer will generate an

CARDS error message will be generated.

INSERT CARD message. No OUT OF

• Ribbon info and options

- Ribbon type displays the type of ribbon installed in the printer. Tagged ribbons

(YMCKO) are detected and displayed automatically. Untagged ribbons (Black
Monochrome and White Monochrome) must be selected from the dropdown menu.
Note that the type of monochrome ribbon selected is critical -- white monochrome
ribbon will not print acceptably with Black Monochrome selected.

Ribbon Description

YMCKO 100

1/2 YMCKO 400

Black Monochrome 1000

White Monochrome 500

Eco Cartridge

Image Count

Depending on the printer model and ribbon combination selected, the Black Panel
Options and Overlay Varnish Options buttons are enabled for color ribbons and

disabled for monochrome ribbons; see Page 55 and Page 61 respectively.

54 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Black (K) Panel Options

The Black Panel Options window is available when using K panel ribbons; e.g., YMCKO. The
figure below shows settings for the front side of the card.

4: Printer Settings and Adjustments

Printing Preferences

To set how the printer prints the black areas of color images, several selections must be made:

• Select black panel extraction type:

- Disable black extraction does not use the K panel for any part of the image. This
selection will have the effect of rendering all black images as YMC composite.

- Print YMC composite and K black uses both the K panel and the Y, M, and C
panels to print the portions of the image that are identified as black. This selection will
result in a dark, black image; but the edges will be smooth (due to YMC printed under
the K), not the sharp edges typically desired for a barcode.

- Print all black data uses only the K panel to print the portions of the image that are
identified as being black. Note that the areas that are identified as black are based on
the threshold selections made in the black level area in the black extraction from color
images area; see Page 57.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 55

4: Printer Settings and Adjustments

Printing Preferences

• Apply black extraction on:

Option 1. Black text applies black extraction to areas of the image identified as text; e.g.,

company name, address.

Option 2. Black graphics applies black extraction to areas of the image identified

as graphics primitives; e.g., lines, circles, rectangles, area fills, etc.

Zebra

Technologies

Option 3. Black color bitmaps applies black extraction to areas of the image identified

as monochrome bitmap data contained in a color bitmap image.

Option 4. Black monochrome bitmaps applies black extraction to areas of the image

identified as monochrome data in a bitmap; e.g., logos.

56 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

• Black extraction from color images:

4: Printer Settings and Adjustments

Printing Preferences

- Print black with K panel:

• Defined areas applies black extraction to areas of the image inside of the zones
specified in the Area manager.

• Undefined areas applies black extraction to areas of the image outside of the
zones specified in the Area manager.

• Full card applies black extraction to the entire image.

- Black level: Every dot of a printed image has an RGB color value that ranges
from 0, 0, 0 (pure black) to 255, 255, 255 (pure white). The black level setting
allows the user to specify the threshold value for any given dot to be treated as black.
The maximum setting is R25, G25, B25.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 57

4: Printer Settings and Adjustments

Printing Preferences

• Area manager: This option is enabled when either the Defined areas (extract inside the
zone) or the Undefined areas (extract outside the zone) radio button is selected.

• Orientation: The Orientation selection sets the image orientation to either
Portrait or Landscape.

• Units: The Units selection sets the units to either inches or mm (millimeters). The
X-dimension, X-offset, Y-dimension, and Y-offset reflect these units.

To create a zone: Select the rectangle icon , click on an area of the image to
establish the first corner of the zone, drag the cursor until the zone is the desired size
and shape, then release the mouse button. Note that multiple zones can be defined.

To select, move, or resize a zone: Select the arrow icon , click on a zone to select
it, then drag it to move it, or drag on the edges to resize it.

To delete a zone: Select the rectangle icon with an "X" through it , then click on
the zone that you want to delete.

58 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Black Panel Print Overview

This section covers special handling of black data specified on the “Black Panel (K)” tab
and applies only to surfaces of the card on which both YMC (color) and K (black) are to
be printed.

4: Printer Settings and Adjustments

Printing Preferences

Reasons and Behavior for Black Panel Extraction

To print black during the print process, equal amounts of process colors Y, M, and C (printer
ribbon panels) are delivered, with maximum intensity, to create a near-black image.

• However, this “composite” image appears as a dark shade of gray and not machine
readable. For example, a visually-black barcode printed with Y, M and C will not be
detectable by most barcode readers and is not a true Visible Black color.

• The remedy for this is to “extract the black.” In other words, print the same text, graphics,
or barcode, using the K (black) panel, on top of the YMC barcode. (You can also choose
to print only in K, omitting YMC from that region.)

Depending on the application used to design the card layout, different elements of the card
image may be identified in different ways to the printer driver. The printer driver needs to
recognize four types of basic elements:

1. Black text

2. Black (monochrome) graphics -- lines, circles, rectangles, and area fills

3. Black color bitmap images

4. Black monochrome bitmap images

These elements may not always be sent to the driver as expected. For example, a barcode may
be sent as black text, a series of black area fills, or a black monochrome bitmap. Results will
depend on the application used to create the card design. Another variable, again controlled by
the card design application, is the precedence (stacking order) of the various element types in
the event that one or more of them overlap.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 59

4: Printer Settings and Adjustments

Printing Preferences

If the printer is set up to print both YMC and K on the same side, text, lines and pixels, area
fills and monochrome bitmaps, if (and only if) designated black by the application, can be
directed to the K panel. For this to happen, the graphic type in question has to be selected on
the “Black Panel (K)” tab. For text, lines and pixels, area fills and monochrome bitmaps the
designation “black” is set at RGB values of 0,0,0. This threshold can be adjusted up to
25,25.25, with the Black level slider adjustment. Near-black doesn’t qualify.

In the Black Panel (K) tab, the “element selection” portion is straightforward – simply
designate any or all of the four graphic types to be printed in K, either K alone, or over process
black (YMC).

Black extraction is quite different. It applies only to the fourth graphic type – the color bitmap
image.To perform black extraction, the driver generates a K image by looking for black
features (pixels) in the color bitmap, that is, instances where all three YMC values are at, or
close to, the maximum (full intensity). Each such true-black or near-black instance generates a
corresponding cluster of black pixels in the extracted image, which will be printed with the
K (black) panel either on top of the YMC image, or replacing it entirely – your choice.

A problem that can arise when K is extracted from an entire card image is over-emphasis of
every black cluster; e.g., dark hair in a portrait photo or scenic background. K overprinting in
such areas can be displeasing. To deal with this, set up exclusion zones within which no
extraction is performed. Six such areas are provided for on each side of the card. In the default
state, all areas are null (0,0 offsets, and zero size).

There is a choice of black extraction within the defined areas or outside the defined areas.; see

Print black with K panel: on page 57 for details.

60 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Overlay Varnish Options

The Overlay Varnish Options window allows you to manage and configure the use of the
Overlay when the selected ribbon shows the O panel (e.g. YMCKO).

4: Printer Settings and Adjustments

Printing Preferences

Select the overlay varnish type - Option selection for applying overlay varnish ribbon to a
card. Default setting is full edge-to-edge varnish.

There are various varnish options. A preview pane is shown for each selection.

• Full overlay varnish - Applies an edge-to-edge overlay.

• No overlay - Does not apply any overlay.

• Selected area overlay varnish - Applies the overlay inside the area specified by the
user. When this option is selected, position the Left, Right, Top, and Bottom overlay
edges via the buttons (circled above).

• Selected area blank - Applies the overlay outside the area specified by the user. When
this option is selected, position the Left, Right, Top, and Bottom overlay edges via the

buttons (circled above).

• Bitmap-based overlay varnish - Applies a user-defined bitmap in the overlay panel.
When selected, click the Browse button; in the browse window, find the desired
monochrome bitmap (1 bpp); and click the Open button.

• Smartcard ISO - Does not apply overlay in the area of the ISO standard Smart
Card contacts.

• Smartcard AFNOR - Does not apply overlay in the area of the AFNOR standard
Smart Card contacts. AFNOR stands for Agence Française de Normalisation, a
standardization organization based in France.

• Magnetic Stripe - Does not apply overlay in the area of the ISO standard
Magnetic Stripe.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 61

4: Printer Settings and Adjustments

Printing Preferences

Job Log

The Job Log is a utility that builds a database of card transactions in the printer’s host
computer. The Job Log records the data encoded on the card’s magnetic stripe, together with
date, time, and the printer’s serial number.

The data set can be uploaded at any time to a central archive, thus providing a means for
security officers to validate a card by comparing it with tamper-proof real data.

• Enable logging - If this box is checked, the logging feature is enabled.

• Log File Definition - Choose one of the following options:

- If the “Create new log file each day” box is unchecked, the data is saved to a log file
of your choice (Filename).

- If the box is checked, the data is saved to log file with the day’s date; e.g.,
ZXPLog_2013_8_1.

- In addition to the Filename, you may wish to enter a special field Separator Character.
The default field Separator Character is “|”.

62 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

4: Printer Settings and Adjustments

Printing Preferences

• Log File Contents - The Log File Contents group selects the data to be logged in the file
you specified above. The data will be logged in the order displayed on the screen, each
field being separated by the character specified in the Logfile Definition, Separator.

Log File Contents selections include:

- Time: Logs the time a which the card was sent to the printer in the HH:MM:SS
format. The 24-hour clock is used, so 13:00:00 = 1:00 pm, and 05:00:00 = 5:00 am.

- Date: Logs the date the card was sent to the printer in the

MM/DD/YYYY format.

- Printer serial number: Logs the serial number of the printer that printed the card.

- IP address: Logs the IP address of the PC that sent the card to the printer.

- User name: Logs the username of the person submitting the card print job.

- Spooler job number: Logs the number which the card print job was assigned in the
Windows print spooler.

- Magnetic Track 1, 2, 3 Data: Logs the data sent to the printer to be encoded on the
card’s magnetic stripe.

- Static text: Adds the text in the text box (16 characters maximum) to the record.

Note • The location of the log files depends on the Operating System; e.g., for Windows 7,

C:\ProgramData\ZXPS1\ directory.

The Delete log files button deletes the log files.

The Save Job Log Settings button saves the Job Log settings.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 63

4: Printer Settings and Adjustments

Printing Preferences

Image Control

Note • Printed colors can appear different than displayed colors; the following controls

allow you to optimize the printed results.

Allows you to adjust the image colors; these adjustments apply to the entire card, not just
photographic image.

- Intensity - increase or decrease the image intensity by moving the Black, Yellow,
Magenta, and Cyan slider bars left or right. This will change the overall lightness or
darkness of the image. Move the slider to the right (0 to 100) to increase the intensity
and to the left (0 to -100) to decrease the intensity. Note that color ribbon wrinkling
can be eliminated by reducing the intensity.

Use the Restore Defaults button to reset the settings to the driver defaults.

64 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Encoding Tab

The Encoding tab dialog box is for setting Magnetic Encoder parameters. This feature is not
enabled if the printer does not have the magnetic encoder option.

To access the Encoding tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing, then select Printing preferences > Encoding.

4: Printer Settings and Adjustments

Printing Preferences

• Enable macro processing - This option is used to set the encoding preamble and other
magnetic encoder parameters.

- Start of Data - Beginning of the data string for the encoder. Note that Start of Data
characters must be immediately followed by a one-digit number representing desired
track where the data will be written. Use the normal Windows default fonts.

- End of Data - Ending of the data string for the encoder.

• Advanced Settings - Click on the Advanced Settings button for additional encoding
options; for details, see Advanced Settings on page 67.

• HiCo/LoCo - Select the type of coercivity of magnetic stripe cards to be used.

• Encoder Position - Select the printer encoder position: Normal.

• Encoder Type - Select the type of encoder: ISO/JIS. Note that JIS is not implemented.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 65

4: Printer Settings and Adjustments

Printing Preferences

• Direct Encoding - For writing data and reading encoded data.

Track selection:

- To read encoded data: Click on the checkboxes to select the desired track(s), click on
the Read button, and validate the data read.

- To write data: Click on the checkboxes to select the desired track(s), enter the data to
be written, and click on the Encode button.

- To eject the card: Click on the Eject Card button to eject the card.

The Restore Defaults button to reset the settings to the original values.

66 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Advanced Settings

Advanced Settings provides advanced configuration capabilities and tools to manage magnetic
encoder operation. This option is primarily used for Non-ISO encoding.

4: Printer Settings and Adjustments

Printing Preferences

• Track: Select the track you want to configure.

• Track Settings:

- Mode: Select ISO1, ISO2, ISO3, 3 bit, 4 bit, 5 bit, 6 bit, or 7 bit.

- Density: Select 75 bpi or 210 bpi for the tracks.

• Start/Stop Character (For Non-ISO encoding only): Enter an ASCII value for the Start
and Stop characters.

• Encoding Start Position (For Non-ISO encoding only): Enter the encoding start position
in millimeters (mm).

• Character Parity (For Non-ISO encoding only): Choose the Character Parity you want to
work with -- No parity, Even parity, or Odd parity.

• LRC Parity (For Non-ISO encoding only): Choose the LRC Parity you want to work
with -- No parity, Even parity, or Odd parity.

Click the Restore Defaults button to reset the settings to the original values.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 67

4: Printer Settings and Adjustments

Printing Preferences

About Tab

This tab specifies the Printer Model, the Driver Version, and the Zebra Technologies
Corporation Copyright.

To access the About tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing, then select Printing preferences > About.

68 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Cleaning the System

5

Cleaning

Caution • PROTECT YOUR FACTORY WARRANTY!

The recommended maintenance procedures must be performed to maintain your
factory warranty. Other than the recommended cleaning procedures described in
this manual, allow only Zebra authorized technicians to service the ZXP Series 1
Card Printer.

NEVER loosen, tighten, adjust, or bend, etc., a part or cable inside the printer.

NEVER use a high-pressure air compressor to remove particles in the printer.

Your Printer includes a simple cleaning system using pre-saturated cleaning cards. The regular
use of these cards will clean and maintain important parts of your printer that cannot be
reached: including the Printhead, the Transport Rollers, and the Magnetic Encoder Station
(optional feature).

To order ZXP Series 1 cleaning supplies, go to

When to Clean

Clean the Printer when:

• Print quality has been degraded.

www.zebra.com/supplies for details.

• The LCD panel displays the message

• You experience mag encoding failures.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 69

CLEAN PRINTER.

5: Cleaning

Cleaning the System

How to Clean

Note • Cleaning can also be performed via the Tools dialog box; see Tools on page 49.

Step 1. Place the printer power switch in the ON ( | ) position.

Step 2. When the printer LCD shows

READY, hold down the Multi-Function Control Button

for five seconds.

Step 3. When the cleaning cycle is initiated, the LCD message

CLOSE LID

Multi-Function
LCD Panel

Multi-Function
Control Button

will display. Open the lid, remove the ribbon, and close the lid.

Feeder Cleaning
Card

REMOVE RIBBON THEN

Card
Feeder
Cover

Long Cleaning
Card

Step 4. Once the ribbon is removed and the lid is closed, the firmware will eject any card

inside the printer; then the message
will display. Open the cover, remove the cards, and close the cover.

Step 5. Once the cards are removed and the cover is closed, the LCD will display

LONG CLEANING CARD. Insert the long cleaning card.

70 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

EMPTY FEEDER THEN CLOSE COVER

INSERT

5: Cleaning

Cleaning the System

Step 6. When the presence of the cleaning card is sensed, the rollers will take the card into

the printer; and the cleaning process will begin.

Step 7. When the cleaning process is completed, the printer will eject the cleaning card.

Step 8. The message

INSERT FEEDER CLEANING CARD will display. Open the feeder

cover, and insert the feeder cleaning card.

Step 9. When the feeder cleaning card has been sensed by the feeder card sensor, the

message

Step 10. When feeder cleaning is complete, the message

CARD will display. Open the feeder cover, remove the cleaning card, and

CLOSE COVER will display. Close the feeder cover.

REMOVE FEEDER CLEANING

close the feeder cover.

Step 11. After the cleaning card is removed and the feeder cover is closed, the LCD will

display

CLEANING DONE.

Step 12. You may now reload the ribbon and cards and continue printing.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 71

5: Cleaning

Cleaning the Printhead

Cleaning the Printhead

Use of the cleaning cards will normally do an adequate job of cleaning the printer. However,
a separate Printhead cleaning, using swabs, can remove more stubborn deposits when print
anomalies persist. To avoid deposits, only use foam-tipped swabs.

Caution • Never use a sharp object to scrape deposits from the printhead. Permanent
damage to the printhead will result

Step 1. Place the printer power switch in the OFF (O) position.

Step 2. Open the printer lid to fully to reveal the printhead mounted on the inside the cover.

Step 3. Clean the printhead by moving an alcohol-moistened swab tip side-to-side across the

printhead elements. Only use moderate force.

Step 4. Allow two to three minutes for the printhead to dry before closing the lid and placing

the printer power switch in the ON ( | ) position.

72 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Introduction

The objective of troubleshooting is to relate a problem to an associated assembly or system
function, in order to most efficiently isolate and repair the problem. Typically, this involves
determining the failure symptom and then checking one or more possible causes of the failure.

6

Troubleshooting

In general, for a given failure symptom one or more possible causes are listed, with suggested
corrective action to take. These causes should be checked and corrective actions taken in the
order given; they are listed in order of likelihood and complexity.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 73

6: Troubleshooting

Troubleshooting Procedures

Troubleshooting Procedures

LCD Panel Warnings and Error Messages

The following tables show causes and solutions to symptoms related to improper operation.
Check the table when experiencing any loss of operation or print quality.

PANEL WARNINGS (printer will still operate)

Problem / Symptom Description or Cause Possible Solution

CHECKING RIBBON Printer is determining type of ribbon

installed.

CLEAN PRINTER Printer cleaning required. Refer to Cleaning the System on

CLOSE LID The lid is open. Make sure that the lid is completely

ENCODING ERROR May be incorrect card type. Check that you are using the correct

INVALID MAGNETIC DATA The magnetic data may be invalid. Check data format.

Note

No action required -- status message
only.

page 69.

and securely closed.

magnetic card type (for low or high
coercivity encoding).

Note: If the problem persists, contact Technical Support; see Worldwide Support on page 117.

74 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

6: Troubleshooting

Troubleshooting Procedures

ERROR MESSAGES (printer will not operate)

Problem / Symptom Description or Cause Possible Solution

CHECK RIBBON Wrong type of ribbon may be

installed. Ribbon for P1XX or ZXP3
will not work.

Ribbon may be improperly installed.

COMMAND ERROR A command error occurred. Reset the Printer, and try printing the

COVER OPEN The cover is open. Make sure that the cover is

LID OPEN The lid is open. Make sure that the lid is completely

MECHANICAL ERROR Check that you are using the correct

card type.

Check that the ribbon is loaded
correctly.

Install proper ribbon.

Reload ribbon cartridge. Refer to

Loading Ribbon Cartridge on

page 32.

card again.

completely and securely closed.

and securely closed.

See Technical Specifications on
page 83.

Refer to Loading Ribbon Cartridge
on page 32 for details.

Note

Check for a card jam in the card
feed module.

Power off the printer, open the lid,
release the card feeder by pressing
the finger tab lever to the left of the
card thickness adjustment (arrow
below), lift up the card feeder, and
remove any jammed cards from the
card transport module. Note that you
may need to rotate the card transport
module by hand to access the
jammed cards.

Note: If the problem persists, contact Technical Support; see Worldwide Support on page 117.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 75

6: Troubleshooting

Troubleshooting Procedures

Problem / Symptom Description or Cause Possible Solution

MECHANICAL ERROR
(continued)

ERROR MESSAGES (printer will not operate)

The card feeder feeds two cards
completely onto the card feed
module.

The card feeder partially feeds the
second card, thereby blocking card
feed module operation.

Calibrate the Card Load Sensor via
the !SAP 1 command. For command
implementation, refer to Tools on
page 49.

The card thickness adjustment
(arrow below) should be closed one
or two clicks, one click at a time.

Note

The card feeder does not feed a card.
This may be because two cards are
stuck together or a leading edge
is damaged.

The card feeder does not feed a card;
and it is not due to stuck-together
cards, damaged cards, or cards that
were not fanned.

OUT OF CARDS Check for cards in the card feeder.

Card did not feed.

Remove the card, fan the card stack,
and return the cards to the
card feeder.

The card thickness adjustment
(circled below) should be opened
one or two clicks, one click at a time.

If no cards present, load cards; then
press the Panel Button for 1 second.
The printing job will restart.

1. Verify that the card thickness
adjustment is set to the thickness of
the cards being used.

2. Fan the card stack to ensure that
cards are not stuck together.

3. Remove the first card in the stack,
and check if the edge is damaged;
discard if it is.

4. Open the card thickness
adjustment one or two detent clicks.

OUT OF RIBBON Check ribbon. May be defective or

Note: If the problem persists, contact Technical Support; see Worldwide Support on page 117.

76 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

entirely used.

Load a new ribbon cartridge. Refer
to Loading Ribbon Cartridge on
page 32 for details.

Print Quality Issues

This section will help you resolve print quality problems.

The print quality is dependent on several factors. The two most important factors that will
increase your print quality are cleanliness and card stock.

To diagnose and fix print quality problems, follow the troubleshooting procedures below:

Small spots - - - - - - - - - - - - - - - - - - - - - - - - - 78

Non-printing horizontal lines (white) - - - - - - - - - - - - - 79

Pale or inconsistent results - - - - - - - - - - - - - - - - - - 80

Blurry printed image - - - - - - - - - - - - - - - - - - - - - 81

No printing - - - - - - - - - - - - - - - - - - - - - - - - - 82

6: Troubleshooting

Troubleshooting Procedures

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 77

6: Troubleshooting

Troubleshooting Procedures

Example • Small spots

Small spots appear on the printed card with a non-printed area or a different color.

Possible Cause:

• Contamination on the card surface.

Solutions:

• Check that cards are stored in a dust free environment.

• Use a different supply of cards.

Possible Cause:

• Dust inside the printer and/or dirty Cleaning Roller.

Solutions:

• Clean the printer. Refer to Cleaning the System on page 69.

• Check that the protective cover was removed from the ribbon cartridge cleaning
roller. Refer to Loading Ribbon Cartridge on page 32.

78 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

6: Troubleshooting

Troubleshooting Procedures

Example • Non-printing horizontal lines (white)

There are non-printing horizontal lines (white) on the card surfaces.

Possible Cause:

• Ribbon cartridge is not correctly positioned.

Solutions:

• Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that
there are no wrinkles in the ribbon.

• Replace ribbon cartridge. Refer to Loading Ribbon Cartridge on page 32.

Possible Cause:

• Printhead is dirty.

Solutions:

• Clean the Printhead. Refer to Cleaning the Printhead on page 72.

Possible Cause:

• Printhead elements are damaged (e.g., scratched or burnt).

Solutions:

• Call Zebra Customer Service for Printhead replacement information; see Worldwide

Support on page 117.

Possible Cause:

• Loose printhead data cable connection.

Solutions:

• Ensure that the cable connection at the Printhead is secure.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 79

6: Troubleshooting

Troubleshooting Procedures

Example • Pale or inconsistent results

Printing shows very pale or inconsistent results.

Possible Cause:

• Ribbon cartridge have been stored improperly or is damaged.

Solution:

• Change ribbon cartridge, and print again. Refer to Loading Ribbon Cartridge on
page 32.

Possible Cause:

• Cards may not meet specifications. Refer to Technical Specifications on page 83.

Solution:

• Use a different supply of cards.

Possible Cause:

• Dust or embedded contamination on elements of the Printhead.

Solution:

• Clean the Printhead. Refer to Cleaning the Printhead on page 72.

Possible Cause:

• Printing on wrong side of writable back cards.

Solution:

• Reverse direction of cards in feeder.

Possible Cause:

• Improperly adjusted print intensity/density.

Solution:

• Adjust the print intensity/density. Refer to Image Control on page 64.

80 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

6: Troubleshooting

Troubleshooting Procedures

Example • Blurry printed image

Printing shows blurry printed image.

Possible Cause:

• Ribbon cartridge may not be correctly positioned.

Solution:

• Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with
no wrinkles.

• Replace ribbon cartridge, making sure it locks in place, and print again. Refer to

Loading Ribbon Cartridge on page 32.

Possible Cause:

• Ribbon may not be synchronized on the correct color panel position.

Solution:

• Open lid, then close lid to synchronize ribbon.

Possible Cause:

• Cards may not meet specifications. Refer to Technical Specifications on page 83.

Solution:

• Use a different supply of cards.

Possible Cause:

• Dust or embedded contamination inside the printer.

Solution:

• Clean the Rollers and the Printhead. Refer to Cleaning the System on page 69 and

Cleaning the Printhead on page 72 respectively.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 81

6: Troubleshooting

Troubleshooting Procedures

Example • No printing

No printing on the card.

Possible Cause:

• Ribbon cartridge may not be installed in the printer.

Solution:

• Check for ribbon cartridge in the printer. Refer to Loading Ribbon Cartridge on
page 32.

Possible Cause:

• Cards may not meet specifications. Refer to Technical Specifications on page 83.

Solution:

• Use a different supply of cards.

Possible Cause:

• Cable on Printhead may be disconnected.

• Printhead elements may be scratched or burnt.

Solution:

• Call Service for Printhead repair or replacement information; see Worldwide Support
on page 117.

82 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Technical Specifications

Specifications

Specifications are provided for reference and are based on printer tests using Zebra brand
consumables. Results may vary in actual application settings or when using other than
recommended Zebra supplies. Zebra recommends always qualifying any application with
thorough testing.

7

Standard Features

• Eco-Friendly Load-N-Go™ drop-in ribbon ZXP Series 1 cartridges

™

• ZRaster

• Auto calibration of ribbon

• USB connectivity

• Microsoft Certified Windows drivers

• Print Touch NFC tag for online Printer documentation access

• 100 card covered feeder (30 mil)

• 50-card capacity integrated flip-out card output hopper (30 mil)

• 16-character LCD operator control display

• 300 dpi (11.8 dots/mm) print resolution

• Two-year warranty on printer

• Two-year (unlimited passes) original printhead

• One-year hot swap (U.S. only)

host-based image processing

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 83

7: Technical Specifications

Specifications

Printing Specifications

• Dye-sublimation thermal transfer direct to card

• Full color or monochrome printing

• Single-sided printing

• 500 cph monochrome single-sided

• 120 cph single-sided YMCKO

• Edge-to-edge printing on standard CR-80 media

Printing Throughput

Printing throughput (cards per hour) based on click to drop printing, average print
coverage, with USB connectivity. Times may vary depending on the computer and
other configurations.

• 500 cph monochrome single-sided

• 120 cph single-sided YMCKO

Encoding Options and Specifications

• Magnetic stripe encoder – ISO 7811 (new and re-encoded; tracks 1, 2, and 3; high and
low coercivity; stripe down; 30 mil card only; factory install only)

Optional Features

• CardSense™ Single-Card Feed Kit, field upgradable

• ZebraCare™ extended product warranty programs

Communications Interfaces

• USB V2.0 (cable included) - standard

Built-in 10/100 Ethernet - optional, field upgradable

•

Card Compatibility

NOTE: For optimum print quality and printer performance, use of Zebra genuine
supplies is recommended.

• Card Thickness: 10-40 mil

• Card Size: CR-80, ISO 7810 format, Type ID-1, 2.12” (54 mm) x 3.38” (86 mm)

• Card Material: PVC and PVC composite

• Spot Color or monochrome print only on < 20 mil card thickness

84 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Physical Specifications (standard model)

Printer
Height 9.3" (236 mm)
Width 7.9" (200 mm)
Depth 13.0” (330 mm)
Weight 11.6 lbs (5.3 kg)

Electrical Specifications

• Auto-switching single-phase AC power

• Operating range: 90-132VAC and 190-264VAC RMS.

• Frequency range : 47-63 Hz.

7: Technical Specifications

Specifications

• Power requirement is 100W max continuous and 607W peak (for 450 μ

sec)

output power

• FCC Class A

Supplies Specifications

NOTE: The ZXP Series 1 printer is designed to work only with Zebra True Colours
ix Series, ZXP Series 1 ribbons.

• Zebra ix Series intelligent technology automatically detects and authenticates ribbon.

• Integrated cleaning roller included on each ribbon.

• Media Starter Kit – 1 YMCKO ribbon, 100 30-mil PVC cards

• Cleaning Kit: 4 print engine cleaning cards and 4 feeder cleaning cards,
1000 images/card

True Colours ix Series ZXP Series 1 Ribbon Options

Ribbon Description

YMCKO 100
1/2 YMCKO 400
Black Monochrome 1000
White Monochrome 500

Eco Cartridge

Image Count

Preventative Maintenance

Zebra recommends cleaning the printer on a regular basis using standard Zebra cleaning
supplies and parts. Go to www.zebra.com/supplies for details.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 85

7: Technical Specifications

Specifications

Environmental Specifications

• Operating Temperature: 60º F to 86º F (15º C to/30º C)

• Storage Temperature: 23º F to 131º F (-5º C to 55º C)

• Operating Humidity: 20% to 65% non-condensing

• Storage Humidity: 20% to 70% non-condensing

• Media Storage:

- Temperature: 41º F to 77º F (5º C to 30º C)

- Humidity: 35% to 65% non-condensing

- Store in dark location

Agency Approvals

Zebra ZXP Series 1 Card Printer complies with following applicable directives and
standards for the ITE: Residential, Commercial & Light Industry environments

• For US/Canada/Mexico/Australia&NZ

- FCC Class A, cfr47, Part 15 Subpart J

- FCC 15.257 2008, Part 15 Subpart C

- Canadian STD RSS-210

- NOM-ETL (Mexico)

- IEC 60950-1:2005+A1:2009 Safety Standard (TUV & NRTL)

- C-Tick (Australia) Electromagnetic Radiation Standard

• For Europe:

- Applicable Directives and Supporting Standards:

2004/108/EC EMC Directive, EN55022:2010 Class A,
EN55024:2010, EN61000-3-2:2006+A2:2009,
EN61000-3-3:2008, 2006/95/EC LVD Directive,
EN60950-1:2006+A11:2009+A1:2010+A12:2011, CB Scheme

- RFID Enabled
Applicable Directives and Supporting Standards:

99/5/EC R&TTE Directive, EN 301 489-3 V1.4.1,
EN 300 330 V1.5.1

86 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

7: Technical Specifications

ISO Standard Card Dimensions

ISO Standard Card Dimensions

Dimensions for Plain Card ISO Standard 7810

2.125 ± 0.002 in

(53.98 ± 0.050 mm)

3.375 ± 0.010 in

Radius

0.125 in

(3.18 mm)

Dimensions for Magnetic Stripe Card ISO Standard 7811

(85.72 ± 0.25 mm)

0.009 ~ 0.034 in

(0.23 ~ 0.84 mm)

0.623 in (15.82 mm) min

0.218 in (5.54 mm) max

MAGNETIC STRIPE

0~0.115 in (2.92 mm) 0~0.115 in (2.92 mm)

Contact Location for Smart Card ISO Standard 7816

0.757 in

(19.23 mm)

0.403 in (10.25 mm)

0.782 in (19.87 mm)

1.124 in

(28.55 mm)

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 87

7: Technical Specifications

Compliance Information

Compliance Information

FCC Compliance Statement

This device complies with Part 15 rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause
undesired operation.

This equipment has been tested and found to comply with the limits for Class A Digital
Devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the product manuals, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at his
own expense.

The user is cautioned that any changes or modifications not expressly approved by Zebra
Technologies could void the user’s authority to operate the equipment. To ensure compliance,
this printer must be used with Shielded Communication Cables.

FCC Radiation Exposure Statement (RLAN)

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.

Important

1. The radio must be installed with a minimum 20cm separation between the user and
the antenna.

2. The radio must not be co-located or used in simultaneous transmitting condition with
another radio.

3. The host system shall have a label to indicate that the system contains a certified
module. An example is “Contains FCC ID : XXXXX , IC ID: YYYYY”.

Canadian DOC Compliance Statement

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

This Class A digital apparatus complies with Canadian ICES-003.

88 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

European Union and EFTA

The Class 2 RLAN may be operated in the following countries with the restrictions and
limitations indicated below.

AT BE BG CY CZ DK EE

FI FR DE GR HU IE IT

LV LT LU MT NL PL PT

RO SK SI ES SE GB

IS LI NO CH

Japanese Notification

7: Technical Specifications

Compliance Information

Important Notice:

Operation in band 5150 – 5350 MHz shall be
restricted to indoor use.

NCC Warning Message

Brasil - Aviso da Anatel

Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra
interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em
caráter primário.

“Este produto está homologado pela ANATEL, de acordo com os procedimentos regulamentados pela Resolução 242/
2000, e atende aos requisitos técnicos aplicados”

Para maiores informações, consulte o site da ANATEL www.anatel.gov.br

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 89

90 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

APPENDIX A

Advanced Sharing

Printer Sharing Configurations

This section covers:

Microsoft Driver Support Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Client / Server Printer sharing support Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 91

A: Advanced Sharing

Microsoft Driver Support Matrix

Supported Windows
Drivers Microsoft OS

One-to-One One-to-Many Many-to-One Many-to-Many Printer

1

1 Printer -

1 Host

1 Host - Many

Printers

Multiple Hosts

(Drivers) -

One Printer

Multiple Hosts

(Drivers) -

Many Printers

Pooling

Windows 8 (32-bit) Yes Yes Yes Yes Yes

Windows 8 (64-bit) Yes Yes Yes Yes Yes

Server 2008 (64-bit) Yes Yes Yes Yes Yes

Server 2008 (32-bit) Yes Yes Yes Yes Yes

Server 2003 Yes Yes Yes Yes Yes

Windows 7 (64-bit) Yes Yes Yes Yes Yes

Windows 7 (32-bit) Yes Yes Yes Yes Yes

Vista (64-bit) Yes

Vista (32-bit) Yes

Windows XP Yes Yes Yes Yes Yes

2

92 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Client / Server Printer sharing support Matrix

The following Matrix shows the tested configurations between various Microsoft OS in a
shared Client / Server print environment.

Sharing Matrix Windows OS Driver Clients

A: Advanced Sharing

Windows OS Server
(Driver Host)

Windows 8 (32-bit) Yes Yes Yes Yes

Windows 8 (64-bit) Yes Yes Yes Yes Yes

Server 2012 Yes Yes Yes Ye s Ye s

Server 2008 (64-bit) Yes Yes Yes Yes Yes

Server 2008 (32-bit) Yes Yes Ye s Ye s Yes

Server 2003 Yes Yes Yes

Windows 7 (64-bit) Yes Yes Ye s

Windows 7 (32-bit) Yes Yes

Windows XP
(All Editions)
SP 2 and above

1 Driver installed on individual Client PC’s
2 Printer Pooling Sharing not supported.

Win 8 (32-bit) Win 8 (64-bit) Win 7 (32-bit) Win 7 (64-bit) Win XP

Yes

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 93

A: Advanced Sharing

Advanced Sharing Settings

This section covers the following Advanced Sharing Settings:

Installing and setting up a Windows 2008 Server- - - - - - - - - - - - - - - - - - - - -94

Advanced Sharing Settings for Server R2 2008 - - - - - - - - - - - - - - - - - - - - - -95

Home or Work Network Settings: - - - - - - - - - - - - - - - - - - - - - - - - - - - -95

Public Network Settings: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -96

Advanced Sharing Settings for Server 2008 - - - - - - - - - - - - - - - - - - - - -97

Advanced Sharing Settings for Windows 7- - - - - - - - - - - - - - - - - - - - - - - - -98

Home or Work Network settings: - - - - - - - - - - - - - - - - - - - - - - - - - - - -98

Public Network Settings: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -99

Installing and setting up a Windows 2008 Server

1. Install a new server OS, Windows 2008 Server 64 bit.

2. Log in as Admin user with password.

3. Check the following services by running the command “Services.msc” from the
Start->Run menu, and make sure the following services are started/running:

a. SSDP Discovery –
b. Function discovery resource publication.
c. UPnP device host­d. DNS Client.

4. The services mentioned above should be running to ensure that the following network
settings are saved and take effect.

94 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002

Advanced Sharing Settings for Server R2 2008

Home or Work Network Settings:

A: Advanced Sharing

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 95

A: Advanced Sharing

Public Network Settings:

96 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002