Zebra ZC100 User Manual
ZC100/300 Series
User Guide
P1094920-001
Copyright
© 2017 ZIH Corp. and/or its affiliates. All rights reserved. ZEBRA and the stylized Zebra
head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other
trademarks are the property of their respective owners.
COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to:
www.zebra.com/copyright
WARRANTY: For complete warranty information, go to: www.zebra.com/warranty
END USER LICENSE AGREEMENT: For complete EULA information, go to: www.zebra.com/eula
Terms of Use
Proprietary Statement This manual contains proprietary information of Zebra Technologies
Corporation and its subsidiaries (“Zebra Technologies”). It is intende d solely for the
information and use of parties operating and maintaining the equipment described herein .
Such proprietary information may not be used, reproduced, or disclosed to any other parties
for any other purpose without the express, written permission of Zebra Technologies.
Product Improvements Continuous improvement of products is a policy of Zebra
Technologies. All specifications and designs are subject to change without notice.
Liability Disclaimer Zebra Technologies takes steps to ensure that its published
Engineering specifications and manuals are correct; however, errors do occur. Zebra
Technologies reserves the right to correct any such errors and disclaims liability resulting
therefrom.
Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the
creation, production, or delivery of the accompanying product (including hardware and
software) be liable for any damages whatsoever (including, without limitation, consequential
damages including loss of business profits, business interruption, or loss of business
information) arising out of the use of, the results of use of, or inability to use such product,
even if Zebra Technologies has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features, Controls, and Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
LCD Menu Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Printer Ready Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Printer Soft Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Info menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ethernet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Bluetooth Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Wi-Fi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Manual Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Retrieving a Rejected Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mag Encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Magnetic Encoding Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
i
Contents
Smart Card Encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Contact Smart Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Contactless Smart Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Contact Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Double-sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
From the LCD Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
From the Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cleaning the Mag Encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cleaning Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LCD Warnings and Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LED Warnings and Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Clearing a Card Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Identifying Job Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Print Quality Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Packing for Shipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
ii
Introduction
About This Manual
This manual provides setup, cleaning, and basic troubleshooting instructions for the ZC100 and ZC300 Series
printers, and their respective factory-installed options. Unless otherwise noted, instructions are identical for all
printers.
About the Printer
The ZC100 and ZC300 series printers provide full color dye sublimation or monochrome thermal transfer printing on
standard CR70 (2.051" x 3.303") and CR80 (2.125" x 3.375") PVC or PVC composite 10- to 40-mil cards. The
integrated card feeder and flipper minimizes printer size while maximizing performance. Zebra ZC Series ribbon
cartridges have an integrated card cleaning roller for easy ribbon changing or replacement. A variety of options
(some of which can be factory-installed or field-installed as upgrades) are available.
1
Introduction
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Status Indicators
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Features, Controls, and Indicators
2
Introduction
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Printhead
Ribbon Cartridge
Zebra PrintTouch—This touch point uses NFC technology to provide key information about the printer; go to
http://www.zebra.com/nfc for details.
LCD Interface—The ZC300 Series printers are equipped with a LCD interface to display menu items and errors, and
three action buttons to enable menu choices.
Input Hopper—The ZC100 and ZC300 Series printers have a 100-card (30-mil) hopper capacity.
Power Button—The power button houses a red and green LED to indicate the power status.
Status Indicators—The ZC100 and ZC300 Series printers are equipped with several indicators that displays printer
status, ribbon status, and cleaning status.
Output Hopper—The ZC100 and ZC300 Series printers are equipped with a 100-card (30-mil) hopper capacity.
Top Cover Release—Open the top cover to load and remove printer ribbon, clear a card jam, install upgrades, and
access the printhead for easy replacement.
Power—The ZC100 and ZC300 Series printers use a 100-watt power supply. Make sure to use the power supply
that came with the printer.
USB 2.0—For direct connection to a PC.
10/100 Ethernet—Used to connect the printer to a network.
3
Introduction
LCD Menu Navigation
Printer Ready Screen
After successful startup, the printer will display the ready screen.
The printer ready screen displays the wired (Ethernet), Bluetooth, and
wireless (Wi-Fi) status at the top; the current printer state in the center; and
Help, Info, and Tools at the bottom.
Printer Soft Keys
There are three soft keys (buttons) that sit under the LCD and correspond to
what is displayed in the lower portion of the screen. As the menus change, the
function of the soft keys change. For example: At the Printer Ready screen,
pressing the leftmost key will take you to the Help menu; once in the Help
menu, the function of the keys change to navigation arrows.
Navigation arrows are used to cycle through the menu choices, return to the
previous menu, and make the desired selection. For example: At the Help
menu, the leftmost key corresponds to the left arrow which return you to the
previous menu; the center key corresponds to the down arrow which is used
to cycle through the menu choices; and the rightmost key corresponds to the
right-facing chevron which is used to select the menu choice and go to the
next menu.
4
Introduction
Help Menu
The Help menu offers brief animations to assist you with basic tasks. From
the Help menu, use the soft keys to navigate through the different choices
and press the rightmost key to select.
The Help menu displays the following:
• Loading cards
• Loading ribbon
• Printing demo card
• Cleaning printer
• Clearing card jam
• Clearing ribbon jam
• More help
If the topic you need isn’t listed in the help menu, select More help and a QR
code will be displayed. Scan the QR code with your mobile device and you
will be directed to the printer support page.
5
Introduction
Info menu
The Info menu shows information on the condition and connection of the
printer.
The Info menu displays the following:
• Printer info
• Wired network
• Wireless network
• Ribbon info
• Card count
• Installed options
Tools Menu
The Tools menu enables several basic functions to keep your printer
working properly.
The Tools menu displays the following:
• Print sample cards
• Select language
• Clean printer
6
Introduction
Connection Status
The top of the LCD screen shows the connection status of Ethernet, Bluetooth, and Wi-Fi.
Ethernet Connection
Off Cable detected but No IP Address Cable detected with Network
Bluetooth Connection
Off Paired but Not Connected Paired and Connected
Wi-Fi Connection
Off No Connection Poor Connection Connected
7
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