Zebra Z91-0M0C0000EM00 User Manual

ZXP Series 9™

P1086707-002

Card Printer

User Guide

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Contents

Before Printing ................................................................................................................v

Card Type.............................................................................................................................................. vi

Single- or Double-Sided ........................................................................................................................vii

Ribbon Combination ............................................................................................................................viii

Print a Test Card ................................................................................................................................... ix

Introduction .....................................................................................................................1

Description ............................................................................................................................................. 1

Printer and Laminator Components ....................................................................................................... 2

Icons ......................................................................................................................................................3

Installation and Setup ....................................................................................................5

General Information ...............................................................................................................................5

Unpacking the Printer ............................................................................................................................6

Unpacking the Printer with a Laminator ................................................................................................. 7

Unpacking (continued) ........................................................................................................................... 8

Loading Cards ...................................................................................................................................... 11

Installing the Card Hoppers .................................................................................................................12

Input Hopper .................................................................................................................................. 12

Output Hopper ............................................................................................................................... 13

Installing the Software ..........................................................................................................................14

Supported Operating Systems ......................................................................................................14

Supported Sharing Combinations ..................................................................................................15

Installing the Cleaning Cartridge .......................................................................................................... 16

Installing the Cleaning Roller ...............................................................................................................17

Loading the Transfer Film ....................................................................................................................18

Loading Print Ribbon ...........................................................................................................................19

Replacing the Laminate .......................................................................................................................20

Opening the Laminator Door .........................................................................................................20

Removing the Laminate Cassette(s) ............................................................................................. 20

Loading the Laminate Cassette(s) .................................................................................................23

Installing the Laminate Cassette ...................................................................................................26

Using Partial-Width Laminate ........................................................................................................ 28

Laminating Contact Smart Cards ..................................................................................................30

Packing for Shipment ........................................................................................................................... 32

Printer ............................................................................................................................................ 32

Printer with Laminator ....................................................................................................................34

i ZXP Series 9 Card Printer User Guide P1086707-002

Operation .......................................................................................................................39

Introduction ..........................................................................................................................................39

Printing Preferences ............................................................................................................................40

Card Type Selection .............................................................................................................................41

Print Ribbon Selection .........................................................................................................................43

Printing a Test Card..............................................................................................................................45

Manual Card Feed ...............................................................................................................................48

Operator Control Panel (OCP) ............................................................................................................. 50

Printer Menu Information ............................................................................................................... 51

Messages .............................................................................................................................................59

Operational .................................................................................................................................... 59

Warning Messages ........................................................................................................................ 60

Error Messages .............................................................................................................................60

Maintenance .................................................................................................................. 61

Cleaning the Printer .............................................................................................................................62

When to Clean ............................................................................................................................... 62

Rollers ...........................................................................................................................................62

Platen ............................................................................................................................................64

Replacing the Cleaning Rollers ..................................................................................................... 64

Cleaning the Laminator ........................................................................................................................ 65

When to Clean ............................................................................................................................... 65

Laminator .......................................................................................................................................65

Cleaning the Printhead ........................................................................................................................70

Magnetic Encoder Cleaning ................................................................................................................. 71

Troubleshooting ........................................................................................................... 73

OCP Error Messages ........................................................................................................................... 73

Clearing a Card Jam ............................................................................................................................ 83

Printer ............................................................................................................................................ 83

Laminator .......................................................................................................................................84

OCP Test Cards ................................................................................................................................... 86

Identifying Job Quality Issues ..............................................................................................................87

Print Quality Issues ........................................................................................................................87

Transfer Quality Issues .................................................................................................................. 88

Ethernet Indicators—Detail .................................................................................................................. 90

Network Operations .....................................................................................................91

Printer Connections .............................................................................................................................92

Printer Sharing ...............................................................................................................................92

External Print Server .....................................................................................................................92

Internal Print Server .......................................................................................................................92

Adding a Network Printer (Windows 7) ................................................................................................ 93

Wi-Fi Connectivity ................................................................................................................................ 94

Description .....................................................................................................................................95

Security ..........................................................................................................................................95

Setup via Browser Console ...........................................................................................................96

Setup via OCP ............................................................................................................................... 99

Printer Pooling ...................................................................................................................................100

Setting Up Printer Pooling (Windows 7) ...................................................................................... 100

Using the Printer Pool ..................................................................................................................101

Printer Sharing ................................................................................................................................... 102

Setting Custom Card Specications ........................................................................103

Introduction ........................................................................................................................................103

Process .............................................................................................................................................. 104

Adjustments .......................................................................................................................................106

Overview ......................................................................................................................................106

ii ZXP Series 9 Card Printer User Guide P1086707-002

Partial Transfer ............................................................................................................................108

Warpage ...................................................................................................................................... 110

Laminator Adjustments ................................................................................................................ 11 5

Magnetic Card Encoder ............................................................................................. 117

Introduction ........................................................................................................................................ 117

Ribbon Selection ................................................................................................................................ 118

Driver Setting ..................................................................................................................................... 118

Media Loading Orientation ................................................................................................................. 120

Magnetic Encoding Type .................................................................................................................... 121

ISO (Default) ................................................................................................................................121

AAMVA ........................................................................................................................................122

CUSTOM ..................................................................................................................................... 122

BINARY .......................................................................................................................................122

Laminating Mag Cards ....................................................................................................................... 123

Using Partial-Width Laminate ............................................................................................................124

Smart Card Encoder ................................................................................................... 125

Introduction ........................................................................................................................................125

Ribbon Selection ................................................................................................................................ 126

Contact Smart Cards ................................................................................................................... 126

Printing on Contactless Smart Cards ..........................................................................................126

Driver Setting .....................................................................................................................................127

Media Loading Orientation ................................................................................................................. 128

Contact Smart Cards ................................................................................................................... 128

Contactless Smart Cards .............................................................................................................128

Contact Station Smart Card Interface ................................................................................................ 129

Laminating Contact Smart Cards ....................................................................................................... 129

P1086707-002 ZXP Series 9 Card Printer User Guide iii

iv ZXP Series 9 Card Printer User Guide P1086707-002

Before Printing

Before your rst print, there are several settings that need to be checked:

y Check that the proper card type is selected

y Check that either single- or double sided-printing is selected

y Check that the correct ribbon combination is selected

y Print a test card

v ZXP Series 9 Card Printer User Guide P1086707-002

Before Printing

Card Type

From the Printing Preferences Control Panel, select the Card type in use drop-down menu and select the appropriate card type.

The menu contains six different card types that are supported by the printer, if there is not a card type that suits your needs, select either Custom 1 or Custom 2 and enter the specications for the

custom card type (see “Setting Custom Card Specications” on page 101).

See “Card Type Selection” on page 39 for more detailed information.

vi ZXP Series 9 Card Printer User Guide P1086707-002

Before Printing

Single- or Double-Sided

The ZXP Series 9 Card Printer comes in either a single- or double sided conguration. If you have a single-sided printer, you can skip this step. If you have a double-sided printer, and want to be able to print on both sides of the card, select Yes from the Print on both sides drop-down menu.

P1086707-002 ZXP Series 9 Card Printer User Guide vii

Before Printing

Ribbon Combination

The ZXP Series 9 Card Printer supports many different ribbon types for many different printing

requirements, and each ribbon type may support multiple ribbon combinations. For example, a YMCK ribbon may support printing color on the front and black on the back (YMC Front / K Back), or color on the back and front (YMCK Front / YMCK Back). Depending on your printing requirements,

select the appropriate ribbon combination from the Ribbon combination drop-down menu.

See “Print Ribbon Selection” on page 40 for more detailed information.

viii ZXP Series 9 Card Printer User Guide P1086707-002

Print a Test Card

Once all your preferences have been set, click Test Print.

Before Printing

Print a Test Card

See “Printing a Test Card” on page 42 for more detailed information.

P1086707-002 ZXP Series 9 Card Printer User Guide ix

x ZXP Series 9 Card Printer User Guide P1086707-002

Introduction

Description

This manual contains installation, operation, maintenance, troubleshooting, and networking

information for the Zebra ZXP Series 9 Card Printer; and describes single- and double-sided

printers, and double-sided printers with either a single- or double-sided laminator; and is intended to be used by an operator, as well as an experienced IT person.

The Zebra ZXP Series 9 Card Printer uses reverse transfer printing technology to create photo-

quality and over-the-edge images on plastic identication cards. Zebra’s reverse transfer printers

provide fast throughput and a range of encoding options for a variety of markets and applications.

The single-sided laminator applies a laminating lm on the top surface of the printed card for added security; the double-sided laminator applies laminating lm on both the top and bottom surfaces of

the card.

References in this document to “the laminator” apply to either a single- or double-sided laminator.

1 ZXP Series 9 Card Printer User Guide P1086707-002

Introduction

Printer and Laminator Components

Transfer Film Take-Up

Transfer Station

Transfer Station Card Slot

Manual Advance Wheel

Transfer Film Supply

Print Ribbon Take-Up

Card Slot

Print Ribbon Supply

Input Hopper

Card Cleaning Roller

Card Cleaning Cartridge

Printhead

Output Hopper

Upper Laminate

Upper Laminate Cassette

Cassette Release

Cassette

Upper Laminate

Cassette Release

Lower Laminate

Cassette Release

Operator Control Panel

Manual Card Feed

Lower Laminate

Lower Laminate Cassette

Manual Advance Tool

Cassette

Output Hopper

2 ZXP Series 9 Card Printer User Guide P1086707-002

Power Switch

Introduction

Printer and Laminator Components

Power Connector

Power Connection

DB9 Connection (optional)

DB9 Connection

USB Connection

USB Connection Ethernet Connection

Wi-Fi Antenna (optional)

Ethernet Connection

Icons

Throughout this manual, different icons highlight important information, as follows:

Indicates information that emphasizes or supplements important points of the main text.

Advises you of information that is essential to complete a task, or points out the importance of specic information in the text.

Warns you of the potential for electrostatic discharge.

Warns you of a potential electric shock situation.

Warns you of a situation where excessive heat could cause a burn.

Advises you that failure to take or avoid a specic action could result in physical harm to you, or could result in physical damage to the hardware.

P1086707-002 ZXP Series 9 Card Printer User Guide 3

Introduction

Printer and Laminator Components

Zebra Supplies

Genuine Zebra supplies meet stringent quality standards and are recommended for optimal printing quality and proper printer performance. The ZXP Series 9 printer is designed to work only with

Zebra True Colours® i Series™ Ribbons, Zebra True Colours i Series Transfer Film, and Zebra True

Secure™ i Series Laminates. Go to the ZXP Series 9 support page at www.zebra.com/zxp9-info for ordering information.

4 ZXP Series 9 Card Printer User Guide P1086707-002

Installation and Setup

General Information

This section provides information on the installation and setup of the ZXP Series 9 Card Printer— procedures should be performed in the order presented.

5 ZXP Series 9 Card Printer User Guide P1086707-002

Installation and Setup

Unpacking the Printer

Important • Save all the packing material and the shipping carton in case the printer needs to be

moved or shipped. If the original packing material is lost or damaged, a replacement shipping kit can

be ordered from Zebra.

Make sure the following items are included with your printer:

 Setup Guide (to be used as a reference poster)

 User CD

 Product Registration Card

 Printer Test Cards

 Input Hopper with stack of 100 cards

 Output Hopper

 Cleaning Cartridge

 Cleaning Roller

 USB Cable

 Power Cable

If any items are missing, please contact your Zebra representative.

Place the printer in a location that meets the following requirements:

y A reasonably dust- and dirt-free environment.

y Flat surface at least 27 x 28 inches (686 x 711 mm) that can support the weight of the printer;

additional space preferred. Allow a 4-inch minimum clearance on all sides.

y Vertical clearance at least 32 inches (813 mm).

y Temperature within the range of 59–95°F (15–35°C).

y Relative humidity 20–80% inclusive, non-condensing.

y AC power accessible.

6 ZXP Series 9 Card Printer User Guide P1086707-002

Installation and Setup

Unpacking the Printer with a Laminator

Important • Save all the packing material and the shipping carton in case the printer needs to be

moved or shipped. If the original packing material is lost or damaged, a replacement shipping kit can

be ordered from Zebra.

Make sure the following items are included with the printer:

 Setup Guide (to be used as a reference poster)

 User CD

 Product Registration Card

 Printer Test Cards

 Upper Laminate Cassette (for single- and double sided printers)

 Lower Laminate Cassette (for double-sided printers)

 Input Hopper with stack of 100 cards

 Output Hopper

 Cleaning Cartridge

 Cleaning Roller

 USB Cable

 Power Cable

If any items are missing, please contact your Zebra representative.

Place the printer in a location that meets the following requirements:

y A reasonably dust- and dirt-free environment.

y Flat surface at least 38 x 28 inches (965 x 711 mm) deep that can support the weight of the

printer; additional space preferred. Allow a 4-inch minimum clearance on all sides.

y Vertical clearance at least 32 inches (813 mm).

y Temperature within the range of 59–95°F (15–35°C).

y Relative Humidity 20–80% inclusive, non-condensing.

y AC power accessible.

P1086707-002 ZXP Series 9 Card Printer User Guide 7

Installation and Setup

Unpacking (continued)

THe ZXP Series 9 Card Printer ships with packing material and tape to protect the printer from damage during shipment—it is important to remove all packing material and tap prior to using the printer.

Remove the tape and packing material from the front and rear of the printer as shown in the gures

below.

8 ZXP Series 9 Card Printer User Guide P1086707-002

Installation and Setup

Unpacking (continued)

Then, open the printer by pressing the yellow release button and remove the packing material.

If the printer came with the optional laminator installed, remove the packing tape from the laminator as shown in the gure below.

P1086707-002 ZXP Series 9 Card Printer User Guide 9

Installation and Setup

Unpacking (continued)

Then, open the laminator cover by pulling forward on the tab on the left side of the laminator cover and remove the packing tape as shown in the gure below.

10 ZXP Series 9 Card Printer User Guide P1086707-002

Installation and Setup

Loading Cards

Caution • DO NOT bend cards or touch print surfaces as this can reduce print quality. The

surface of the cards must remain clean and dust free. Always store cards in an enclosed

container. Ideally, use cards as soon as possible.

Step 1. Remove the wrapping from the card deck.

Step 2. Holding the card deck by the sides (do not touch the print surfaces), hold it vertically

against a at surface such as a desktop. If the deck is too thick for your hand to hold it comfortably, use about half a deck at a time.

Step 3. Push the stack back and forth to an angle of about 45° from vertical, so as to

separate all of the cards.

Note • Static charges and edge burrs from the card die-cutting process can render

individual cards stuck together with signicant adhesion force. These cards must be physically separated from each other before inserting into the feeder; if not separated,

feeding or printing problems may occur.

Step 4. Restore the card stack to its original squared-off condition.

Step 5. Open the input hopper door—cards can be loaded into the hopper while it is attached

to the printer.

Step 6. Place the cards in the input hopper in the orientation shown: smart card contacts (if

present) up and toward the body of the printer; mag stripe (if present) down and to

the rear). Ensure that the cards are seated at on the bottom of the hopper.

Step 7. Close the input hopper door.

P1086707-002 ZXP Series 9 Card Printer User Guide 11

Installation and Setup

Installing the Card Hoppers

Input Hopper

The input hopper is positioned on the right side of the printer and holds the cards to be printed.

Step 1. Install the input hopper by sliding it into the receptacle so that the guide posts on the

hopper (circled below) align with the guide slots (arrows below).

Step 2. Ensure that the input hopper locks securely in place.

12 ZXP Series 9 Card Printer User Guide P1086707-002

Installation and Setup

Installing the Card Hoppers

Output Hopper

The output hopper is positioned on the left side of the printer (or the left side of the laminator if the printer includes a laminator as shown below) and receives the printed cards.

Step 1. Install the output hopper by placing the hopper onto the printer or laminator, and then

sliding downward into the corresponding slots on the printer or laminator.

P1086707-002 ZXP Series 9 Card Printer User Guide 13

Installation and Setup

Installing the Software

The CD that comes with the printer contains the latest driver software at the time of shipping.

It is recommended that the latest driver software be downloaded from the ZXP Series 9 support page at www.zebra.com/zxp9-info.

When installing the software, follow the on-screen instructions to install and congure your printer for

the desired network.

Supported Operating Systems

Supported Windows Drivers Microsoft OS 1

Windows 10 (32 bit)

One to One One to Many Many to One Many to Many

1 Printer - 1 Host

One Host Many Printers

Multiple Hosts (Drivers) One Printer

Multiple Hosts (Drivers) Many Printers

Yes Yes Yes Yes Yes

Printer Pooling

Windows 10 (64 bit) Yes Yes Yes Yes Yes

Windows 8 (32 bit)

Yes Yes Yes Yes Yes

Windows 8 (64 bit) Yes Yes Yes Yes Yes

Server 2008 (64 bit) Yes Yes Yes Yes Yes

Server 2008 (32 bit) Yes Yes Yes Yes Yes

Server 2012 Yes Yes Yes Yes Yes

Server 2003 No No No No No

Windows 7 (64 bit) Yes Yes Yes Yes Yes

Windows 7 (32 bit) Yes Yes Yes Yes Yes

Vista (64 bit)

Vista (32 bit)

No No No No No

Windows XP No No No No No

1. Driver installed on individual Client PCs

2. Printer Pooling Sharing not supported.

3. Windows 10 Home and Pro only (No support for Windows 10 Mobile)

4. No support for Win 8 Metro GUI print driver environment.

5. Need to qualify Service Pack support

14 ZXP Series 9 Card Printer User Guide P1086707-002

Installation and Setup

Installing the Software

Supported Sharing Combinations

Windows OS (Driver Clients)

Windows OS Server (Driver Host)

Server 2012 Yes Yes Yes Yes Yes Yes No

Server 2008 (64 bit) Yes Yes Yes Yes Yes Yes No

Server 2008 (32 bit) Yes Yes Yes Yes Yes Yes No

Server 2003 Yes No Yes No Yes No No

Windows 10 (64 bit) Yes Yes Yes Yes Yes Yes No

Windows 10 (32 bit) Yes No Yes No Yes No No

Windows 8 (64 bit) Yes Yes Yes Yes Yes Yes No

Windows 8 (32 bit) Yes No Yes No Yes No No

Windows 7 (64 bit) Yes Yes No No Yes Ye s No

Windows 7 (32 bit) Yes No No No Yes No No

Windows XP (All Editions) SP 2 and above

Win 10 (32 bit)

No No No No No No No

Win 10 (64 bit)

Win 8

(32 bit)

Win 8

(64 bit)

Win 7

(32 bit)

Win 7

(64 bit)

Windows

P1086707-002 ZXP Series 9 Card Printer User Guide 15

Installation and Setup

Installing the Cleaning Cartridge

The card cleaning cartridge (X-Cleaning Roller) cleans the cards entering the printer through the input hopper. The cleaning cartridge consists of a cartridge frame and an adhesive roller.

Step 1. While holding the cleaning cartridge by the frame, peel the protective wrapper from

the adhesive roller. Do not touch the adhesive surface of the roller.

Step 2. Install the cleaning cartridge into the area shown in the gure below by sliding the

cartridge guide pins into the guide slots on the printer.

Step 3. Press down on the cartridge until it is fully seated.

Note • To ensure print quality, the card cleaning cartridge requires periodic replacement.

New card cleaning rollers are included with each print ribbon or may be purchased

separately. Before replacing the card cleaning cartridge or its adhesive roller, clean

the printer (see “Cleaning the Printer” on page 60). To replace the X-Roller, refer to

“Replacing the Cleaning Rollers” on page 62.

16 ZXP Series 9 Card Printer User Guide P1086707-002

Installation and Setup

Installing the Cleaning Roller

The cleaning roller (Y-Cleaning Roller) cleans the cards entering the printer from either the input hopper or the manual feed slot.

Step 4. Peel the protective wrapper from the cleaning roller.

Step 5. Install the cleaning cartridge into the area shown in the gure below by placing it into

the notches on the printer. Use the protective wrapper to push the cleaning roller into place until it locks into position.

Note • To ensure print quality, the card cleaning cartridge requires periodic replacement.

New card cleaning rollers are included with each print ribbon or may be purchased

separately. Before replacing the card cleaning cartridge or its adhesive roller, clean

the printer (see “Cleaning the Printer” on page 60). To replace the Y-Roller, refer to

“Replacing the Cleaning Rollers” on page 62.

P1086707-002 ZXP Series 9 Card Printer User Guide 17

Installation and Setup

Loading the Transfer Film

The ZXP Series 9 Card printer is designed to work only with Zebra True Colours® i Series™ Transfer Film for near photographic print resolution and over-the-edge printing.

Step 1. Locate the transfer lm supply spindles and the transfer lm take-up spindles. Note

that the anges and spindles are color coded (white-to-white, green-to-green).

Step 2. Unroll about 1 foot (30 cm) from the full roll of transfer lm on the supply spool and

wind it (about 2 wraps) onto the empty take-up spool.

Step 3. Load transfer lm supply spool onto the supply spindles—green ange side to the

left.

Step 4. Load the empty take-up spool onto the take-up spindles—white ange side to the

right.

Step 5. Make sure the spring-loaded spindles on the right seat into the spools.

Step 6. Make sure the transfer lm comes off the bottom of the supply spool and feeds to the

bottom of the take-up spool.

Step 7. Route the transfer lm under the retaining tab.

18 ZXP Series 9 Card Printer User Guide P1086707-002

+ 110 hidden pages