Zebra TC52x, TC57x, TC52x-HC Reference Guide

TC52x, TC57x, TC52x-HC

Touch Computer

Product Reference Guide

for Android™ 10

MN-003871-03EN Rev. A

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. Google, Android, Google Play and other marks are trademarks of Google LLC. All other trademarks are the property of their respective owners. ©2020 Zebra Technologies Corporation and/or its affiliates. All rights reserved.

COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to

zebra.com/copyright

WARRANTY: For complete warranty information, go to zebra.com/warranty

END USER LICENSE AGREEMENT: For complete EULA information, go to zebra.com/eula

Terms of Use

• Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

• Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

• Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

• Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Revision History

Changes to the original guide are listed below:

Change Date Description

-01EN Rev A 7/2020 Initial release.

-02EN Rev A 9/2020 Add TC57x information.

-03EN 11/2020 Add TC52x-HC information.

Table of Contents

Terms of Use................................................................................................................... 2

Revision History .............................................................................................................. 2

About This Guide.............................................................................................................................. 13

Configurations............................................................................................................... 13

Notational Conventions................................................................................................. 14

Icon Conventions .......................................................................................................... 14

Service Information ....................................................................................................... 15

Determining Software Versions..................................................................................... 15

Determining the Serial Number..................................................................................... 15

Getting Started.................................................................................................................................. 17

Introduction ................................................................................................................... 17

Unpacking ..................................................................................................................... 17

Features........................................................................................................................ 18

Setting Up the Device ................................................................................................... 20

Installing the SIM Card ........................................................................................... 21

Installing a microSD Card....................................................................................... 23

Installing the Battery ............................................................................................... 24

Charging the Battery............................................................................................... 25

Charging Indicators ................................................................................................ 26

Replacing the TC52x/TC57x Battery............................................................................. 26

Replacing the TC52x-HC Battery.................................................................................. 27

Replacing the microSD Card......................................................................................... 28

Replacing the SIM Card ......................................................................................... 29

Using the Device............................................................................................................................... 32

Home Screen ................................................................................................................ 32

Setting Home Screen Rotation ............................................................................... 33

Table of Contents

Status Bar............................................................................................................... 33

Notification Icons.............................................................................................. 34

Status Icons ..................................................................................................... 35

Managing Notifications ........................................................................................... 35

Opening the Quick Access Panel ........................................................................... 36

Quick Access Panel Icons................................................................................ 37

Editing Icons on the Quick Settings Bar ................................................................. 38

Battery Management..................................................................................................... 38

Checking Battery Status ......................................................................................... 38

Monitoring Battery Usage ....................................................................................... 38

Low Battery Notification.......................................................................................... 39

Interactive Sensor Technology...................................................................................... 39

Waking the Device ........................................................................................................ 39

USB Communication..................................................................................................... 40

Transferring Files.................................................................................................... 40

Transferring Photos ................................................................................................ 40

Disconnect from the Host Computer ...................................................................... 41

Settings.............................................................................................................................................. 42

Accessing Settings........................................................................................................ 42

Display Settings ............................................................................................................ 42

Setting the Screen Brightness Manually................................................................. 42

Setting the Screen Brightness Automatically.......................................................... 42

Setting Night Light .................................................................................................. 42

Setting Screen Rotation.......................................................................................... 43

Setting Screen Timeout .......................................................................................... 43

Lock Screen Display............................................................................................... 43

Setting Font Size .................................................................................................... 44

Notification LED Brightness Level .......................................................................... 44

Touch Panel Mode ................................................................................................. 44

Setting the Date and Time ............................................................................................ 45

General Sound Setting.................................................................................................. 45

Sound Options........................................................................................................ 45

Setting Wake-Up Sources............................................................................................. 46

Remapping a Button ..................................................................................................... 47

Remappable Keys......................................................................................................... 47

Alert Button ................................................................................................................... 48

Configuring the Alert Button ................................................................................... 48

Alert Accessibility Service....................................................................................... 48

Using an Alert Button.............................................................................................. 48

Keyboards..................................................................................................................... 48

Table of Contents

Keyboard Configuration.......................................................................................... 49

Enabling Keyboards ......................................................................................... 49

Switching Between Keyboards......................................................................... 49

Using the Android and Gboard Keyboards............................................................. 49

Edit Text ........................................................................................................... 49

Entering Numbers, Symbols, and Special Characters ..................................... 49

Using the Enterprise Keyboard............................................................................... 49

Numeric Tab..................................................................................................... 50

Alpha Tab......................................................................................................... 50

Additional Character Tab ................................................................................. 50

Scan Tab.......................................................................................................... 50

Language Usage........................................................................................................... 50

Changing the Language Setting ............................................................................. 50

Adding Words to the Dictionary .............................................................................. 50

Notifications................................................................................................................... 51

Setting App Notifications ........................................................................................ 51

Viewing Notification Settings for All Apps ........................................................ 51

Controlling Lock Screen Notifications .............................................................. 51

Blink Light......................................................................................................... 52

Applications ...................................................................................................................................... 53

Accessing Apps............................................................................................................. 56

Switching Between Recent Apps............................................................................ 56

Battery Manager............................................................................................................ 57

Opening Battery Manager ...................................................................................... 57

Battery Manager Information Tab........................................................................... 57

Battery Manager Swap Tab.................................................................................... 59

Camera ......................................................................................................................... 60

Taking Photos......................................................................................................... 60

Taking a Panoramic Photo ..................................................................................... 61

Recording Videos ................................................................................................... 61

Photo Settings ........................................................................................................ 62

Camera Settings..................................................................................................... 62

Rear Camera Photo Settings ........................................................................... 63

Front Camera Photo Settings........................................................................... 64

Video Settings ........................................................................................................ 64

Rear Camera Video Settings ........................................................................... 64

Front Camera Video Settings........................................................................... 64

DataWedge Demonstration........................................................................................... 64

Scanner Selection .................................................................................................. 65

PTT Express Voice Client ............................................................................................. 66

PTT Express User Interface ................................................................................... 66

PTT Audible Indicators ........................................................................................... 67

Table of Contents

PTT Notification Icons ............................................................................................ 67

Enabling PTT Communication................................................................................ 67

Selecting a Talk Group ........................................................................................... 68

PTT Communication............................................................................................... 68

Creating a Group Call ...................................................................................... 68

Responding with a Private Response .............................................................. 69

Disabling PTT Communication ............................................................................... 69

RxLogger....................................................................................................................... 70

RxLogger Configuration.......................................................................................... 70

Configuration File ................................................................................................... 70

Enabling Logging.................................................................................................... 70

Disabling Logging ................................................................................................... 70

Extracting Log Files ................................................................................................ 70

Backing Up ............................................................................................................. 70

RxLogger Utility ...................................................................................................... 71

Initiating the Main Chat Head........................................................................... 71

Removing the Main Chat Head ........................................................................ 71

Viewing Logs.................................................................................................... 71

Removing a Sub Chat Head Icon..................................................................... 71

Backing Up In Overlay View............................................................................. 71

Sound Recorder............................................................................................................ 71

Wireless............................................................................................................................................. 73

Wireless Wide Area Networks....................................................................................... 73

Sharing the Mobile Data Connection...................................................................... 73

Enabling USB Tethering................................................................................... 73

Enabling Bluetooth Tethering........................................................................... 74

Enabling Wi-Fi Hotspot .................................................................................... 74

Configuring the Wi-Fi Hotspot .......................................................................... 74

Data Usage............................................................................................................. 75

Setting Data Usage Warning............................................................................ 75

Setting Data Limit............................................................................................. 75

Cellular Network Settings ....................................................................................... 76

Data When Roaming........................................................................................ 76

Setting Preferred Network................................................................................ 76

Using Search for MicroCell .............................................................................. 76

Configuring the Access Point Name ................................................................ 76

Locking the SIM Card....................................................................................... 77

Wireless Local Area Networks ...................................................................................... 77

Connecting to a Wi-Fi Network............................................................................... 78

Removing a Wi-Fi Network..................................................................................... 78

WLAN Configuration ..................................................................................................... 78

Configuring a Secure Wi-Fi Network ...................................................................... 78

Table of Contents

Manually Adding a Wi-Fi Network .......................................................................... 79

Configuring for a Proxy Server ............................................................................... 81

Configuring the Device to Use a Static IP Address ................................................ 81

Wi-Fi Preferences................................................................................................... 82

Additional Wi-Fi Settings ........................................................................................ 82

Wi-Fi Direct............................................................................................................. 82

Bluetooth....................................................................................................................... 83

Adaptive Frequency Hopping ................................................................................. 83

Security................................................................................................................... 84

Bluetooth Profiles ................................................................................................... 84

Bluetooth Power States .......................................................................................... 85

Bluetooth Radio Power........................................................................................... 85

Enabling Bluetooth ........................................................................................... 85

Disabling Bluetooth .......................................................................................... 85

Discovering Bluetooth Device(s) ............................................................................ 86

Changing the Bluetooth Name ............................................................................... 86

Connecting to a Bluetooth Device .......................................................................... 86

Selecting Profiles on the Bluetooth Device............................................................. 86

Unpairing a Bluetooth Device ................................................................................. 87

Cast............................................................................................................................... 87

Near Field Communications.......................................................................................... 87

Reading NFC Cards ............................................................................................... 88

Enterprise NFC Settings......................................................................................... 89

Data Capture ..................................................................................................................................... 90

Imaging ......................................................................................................................... 90

Digital Camera .............................................................................................................. 90

Linear Imager................................................................................................................ 91

Operational Modes ................................................................................................. 91

RS507/RS507X Hands-Free Imager............................................................................. 92

RS5100 Ring Scanner .................................................................................................. 92

RS6000 Bluetooth Ring Scanner .................................................................................. 92

DS3678 Digital Scanner................................................................................................ 93

LI3678 Linear Scanner.................................................................................................. 93

DS2278 Digital Scanner................................................................................................ 94

DS8178 Scanner........................................................................................................... 94

Scanning Considerations .............................................................................................. 94

Scanning with Internal Imager....................................................................................... 95

Scanning with Internal Camera..................................................................................... 97

Scanning with RS507/RS507X Hands-Free Imager ..................................................... 98

Scanning with RS6000 Bluetooth Ring Scanner........................................................... 99

Table of Contents

Scanning with RS5100 Ring Scanner......................................................................... 100

Scanning with the DS3678 Bluetooth Scanner ........................................................... 101

Scanning with LI3678 Linear Imager........................................................................... 102

Scanning with DS2278 Digital Scanner ...................................................................... 103

Scanning with DS8178 Digital Scanner ...................................................................... 104

Pairing the Bluetooth Ring Scanner............................................................................ 105

Pairing Using Near Field Communication ................................................................... 105

Pairing in HID Mode Using Near Field Communication........................................ 106

Pairing Using Simple Serial Interface ................................................................... 107

Pairing Using Bluetooth Human Interface Device ................................................ 108

Pairing a Bluetooth Scanner ....................................................................................... 109

Pairing Using Simple Serial Interface ................................................................... 109

Pairing Using Bluetooth Human Interface Device ................................................ 109

DataWedge ................................................................................................................. 110

Enabling DataWedge............................................................................................ 110

Disabling DataWedge........................................................................................... 110

Supported Decoders............................................................................................. 111

Calls ................................................................................................................................................. 114

Emergency Calling...................................................................................................... 114

Audio Modes ............................................................................................................... 114

Bluetooth Headset....................................................................................................... 114

Wired Headset ............................................................................................................ 115

Adjusting Audio Volume.............................................................................................. 115

Making a Call Using the Dialer.................................................................................... 115

Accessing Dialing Options.................................................................................... 116

Making a Call Using Contacts..................................................................................... 116

Using the Dialer .................................................................................................... 116

Using the Contacts App........................................................................................ 116

Making a Call Using Call History................................................................................. 116

Using the Call History List .................................................................................... 117

Making a Conference Call on GSM............................................................................. 117

Making a Call Using a Bluetooth Headset................................................................... 117

Answering Calls .......................................................................................................... 118

Call Settings................................................................................................................ 118

Accessories..................................................................................................................................... 120

Battery Charging ......................................................................................................... 123

Main Battery Charging.......................................................................................... 123

Spare Battery Charging ........................................................................................ 123

Table of Contents

Charging Temperature ......................................................................................... 124

1-Slot USB Charge Cradle.......................................................................................... 125

Setup .................................................................................................................... 126

Charging the Device ............................................................................................. 126

Inserting a Device with Rugged Boot into Cradle ................................................. 127

1-Slot Workstation Docking Cradle ............................................................................. 128

Setup .................................................................................................................... 130

Ethernet Setup...................................................................................................... 131

Scanner Setup...................................................................................................... 131

Security................................................................................................................. 131

Using the Workstation Cradle............................................................................... 132

Changing Monitor Resolution ............................................................................... 132

Charging the Device ............................................................................................. 132

Inserting a TC5X with Rugged Boot into Cradle ......................................................... 132

2-Slot USB/Ethernet Cradle ........................................................................................ 134

Setup .................................................................................................................... 135

Ethernet Settings............................................................................................ 135

Configuring Ethernet Proxy Settings .............................................................. 135

Configuring Ethernet Static IP Address.......................................................... 136

4-Slot Charge Only Cradle with Battery Charger ........................................................ 140

Setup .................................................................................................................... 141

Charging the Device ............................................................................................. 141

Inserting a TC5X with Rugged Boot into Cradle................................................... 142

Charging the Spare Battery .................................................................................. 142

5-Slot Charge Only Cradle.......................................................................................... 144

Setup .................................................................................................................... 145

Charging the Device ............................................................................................. 145

Inserting a Device with Rugged Boot into Cradle ................................................. 146

5-Slot Ethernet Cradle................................................................................................. 147

Setup .................................................................................................................... 148

Daisy-chaining Ethernet Cradles .......................................................................... 148

Ethernet Settings .................................................................................................. 149

Configuring Ethernet Proxy Settings .............................................................. 149

Configuring Ethernet Static IP Address.......................................................... 150

Charging the Device ............................................................................................. 150

Inserting a TC5X with Rugged Boot into Cradle................................................... 151

Establishing Ethernet Connection .................................................................. 151

LED Indicators ...................................................................................................... 152

4-Slot Battery Charger ................................................................................................ 153

Setup .................................................................................................................... 153

Single Charger Setup..................................................................................... 153

Two Charger Setup ........................................................................................ 154

Table of Contents

Charging Spare Batteries ..................................................................................... 155

Rugged Boot ............................................................................................................... 157

Installation ............................................................................................................ 157

Installing Plastic Stylus ......................................................................................... 158

Charging with Cradles .......................................................................................... 159

Basic Hand Strap Kit................................................................................................... 161

Installation ............................................................................................................ 161

Removal ............................................................................................................... 162

2.5 mm Audio Adapter ................................................................................................ 164

3.5 mm Audio Adapter ................................................................................................ 165

Rugged Charge/USB Cable........................................................................................ 166

Connecting Rugged Charge/USB Cable to Device .............................................. 166

Connecting to TC5X with Rugged Boot................................................................ 167

USB Communication ............................................................................................ 168

Charging the Device ............................................................................................. 168

Disconnecting the Rugged Charge/USB Cable.................................................... 169

Trigger Handle ............................................................................................................ 170

Installing the Rugged Boot ................................................................................... 170

Installing the Optional Lanyard ............................................................................. 172

Inserting the Device into the Trigger Handle ........................................................ 173

Removing the Device from the Trigger Handle .................................................... 173

Power Supply.............................................................................................................. 175

5-Slot Cradle Rack Installation.................................................................................... 176

4-Slot Battery Chargers Rack Installation ................................................................... 179

Rack Mount Installation............................................................................................... 182

Wall Installation........................................................................................................... 185

Bottom Tray Assembly ......................................................................................... 185

Bracket Wall Mounting.......................................................................................... 185

Application Deployment................................................................................................................. 187

Security ....................................................................................................................... 187

Secure Certificates...................................................................................................... 187

Installing a Secure Certificate ..................................................................................... 187

Configuring Credential Storage Settings .............................................................. 188

Development Tools ..................................................................................................... 188

Android Application Development ........................................................................ 188

Development Workstation .............................................................................. 188

Enabling Developer Options .......................................................................... 188

EMDK for Android................................................................................................. 189

StageNow ............................................................................................................. 189

GMS Restricted........................................................................................................... 189

Table of Contents

ADB USB Setup.......................................................................................................... 189

Enabling USB Debugging..................................................................................... 189

Application Installation ................................................................................................ 190

Installing Applications Using the USB Connection ............................................... 190

Installing Applications Using the Android Debug Bridge ...................................... 191

Installing Applications Using a microSD Card ...................................................... 191

Uninstalling an Application ................................................................................... 192

Performing a System Update...................................................................................... 192

Downloading the System Update Package .......................................................... 193

Performing a System Update Using microSD Card.............................................. 193

Performing a System Update Using ADB............................................................. 193

Verifying System Update Installation.................................................................... 194

Enterprise Reset ......................................................................................................... 194

Performing an Enterprise Reset From Device Settings........................................ 194

Downloading the Enterprise Reset Package ........................................................ 195

Performing an Enterprise Reset Using microSD Card ......................................... 195

Performing an Enterprise Reset Using ADB......................................................... 195

Performing a Factory Reset ........................................................................................ 196

Downloading the Factory Reset Package ............................................................ 196

Performing a Factory Reset Using microSD Card................................................ 196

Performing a Factory Reset Using ADB ............................................................... 197

Storage........................................................................................................................ 198

Random Access Memory ..................................................................................... 198

Viewing Memory............................................................................................. 198

Internal Storage .................................................................................................... 198

Viewing Internal Storage ................................................................................ 198

External Storage................................................................................................... 198

Viewing External Storage............................................................................... 199

Formatting a microSD Card ........................................................................... 199

Formatting a microSD Card as Internal Memory............................................ 199

Enterprise Folder .................................................................................................. 199

Managing Apps ........................................................................................................... 199

App Details ........................................................................................................... 200

Managing Downloads.................................................................................................. 200

Maintenance and Troubleshooting ............................................................................................... 201

Introduction ................................................................................................................. 201

Maintaining the Device................................................................................................ 201

Display Best Practices ................................................................................................ 201

Image Retention ................................................................................................... 201

Best Practices for Enterprise Mobile Computing Devices Operating in

Hot Environments and Direct Sunlight ........................................................................ 202

Table of Contents

Battery Safety Guidelines ..................................................................................... 202

Cleaning Instructions................................................................................................... 203

Cleaning and Disinfecting Guidelines................................................................... 203

Approved Cleaning and Disinfectant Agents ........................................................ 203

Approved Cleaning and Disinfectant Agents for TC52x-HC................................. 204

Special Cleaning Notes ........................................................................................ 204

Cleaning Frequency ............................................................................................. 204

Cleaning the Device.................................................................................................... 204

Housing ................................................................................................................ 204

Display.................................................................................................................. 204

Camera and Exit Window ..................................................................................... 204

Battery Guide Slots............................................................................................... 204

Battery Connector and Locating Magnet Cleaning............................................... 205

Cleaning Cradle Connectors....................................................................................... 205

Troubleshooting .......................................................................................................... 207

Resetting the Device ............................................................................................ 207

Performing a Soft Reset................................................................................. 207

Performing a Hard Reset ............................................................................... 207

TC52x/TC57x ....................................................................................................... 207

1-Slot Charge Only Cradle ................................................................................... 210

1-Slot Workstation Docking Cradle....................................................................... 210

2-Slot USB/Ethernet Cradle.................................................................................. 211

4-Slot Charge Only Cradle with Battery Charger Troubleshooting....................... 212

5-Slot Charge Only Cradle Troubleshooting......................................................... 212

5-Slot Ethernet Cradle Troubleshooting ............................................................... 213

4-Slot Battery Charger Troubleshooting ............................................................... 213

Technical Specifications................................................................................................................ 215

Decode Distances ................................................................................................ 215

Interface Connector Pin-Outs ............................................................................... 216

1-Slot Charge Only Cradle Technical Specifications............................................ 217

1-Slot Workstation Docking Cradle Technical Specifications ............................... 217

2-Slot USB/Ethernet Cradle Technical Specifications .......................................... 218

4-Slot Charge Only Cradle with Battery Charger Technical Specifications .......... 218

5-Slot Charge Only Cradle Technical Specifications............................................ 219

5-Slot Ethernet Cradle Technical Specifications .................................................. 219

4-Slot Battery Charger Technical Specifications .................................................. 220

Trigger Handle Technical Specifications .............................................................. 220

Rugged Charge/USB Cable Technical Specifications.......................................... 221

About This Guide

This guide provides information about setting up and using the TC52x/TC57x touch computer. Some screens shown in this guide may differ from the actual screens shown on the device.

Configurations

This guide covers the following configurations:

Table 1 Configurations

Configuration Radios Display Memory

TC520K-1 WLAN: 802.11

a/b/g/n//ac/d/h/i/r/k/v3/w

WPAN: Bluetooth v5.0 Low Energy

TC520K-1 WLAN: 802.11

a/b/g/n//ac/d/h/i/r/k/v3/w

WPAN: Bluetooth v5.0 Low Energy

TC57HO-1 WLAN: 802.11

a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WWAN: HSPA+/ LTE/CDMA

5.0” Full High Definition (1080 x

1920) LCD

5.0” Full High Definition (1080 x

1920) LCD

5.0” Full High Definition (1080 x

1920) LCD

4 GB RAM / 32 GB UFS Flash

Data Capture

Options

2D imager (SE-4720) and integrated NFC

Operating System

Android-based, Google ™ Mobile Services (GMS) 10

Android-based, AOSP 10 (China only)

Google ™ Mobile Services (GMS)

10.

Table 1 Configurations (Continued)

About This Guide

Configuration Radios Display Memory

TC57HO-2 WLAN: 802.11

a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WWAN: HSPA+/ LTE

TC57JO-1 WLAN: 802.11

a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WWAN: HSPA+/ LTE (Data only)

5.0” Full High Definition (1080 x

1920) LCD

5.0” Full High Definition (1080 x

1920) LCD

4 GB RAM / 32 GB UFS Flash

Notational Conventions

Notational conventions are used to highlight important information.

• Bold text is used to highlight the following:

• Dialog box, window and screen names

Data Capture

Options

2D imager (SE-4720) and integrated NFC

Operating System

Android Open Source Project (AOSP) 10 (China only).

Google ™ Mobile Services (GMS)

10. (Turkey only).

• Drop-down list and list box names

• Check box and radio button names

• Icons on a screen

• Key names on a keypad

• Button names on a screen.

• Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential.

• Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.

Icon Conventions

The following icons are used throughout the document. The icons and their associated meanings are described below.

NOTE: The text here indicates information that is supplemental for the user to know and that is not required to complete a task.

IMPORTANT: The text here indicates information that is important for the user to know.

CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.

WARNING: If danger is not avoided, the user CAN be seriously injured or killed.

DANGER: If danger is not avoided, the user WILL be seriously injured or killed.

Service Information

If you have a problem with your equipment, contact Customer Support for your region. Contact information is available at: zebra.com/support

When contacting support, please have the following information available:

• Serial number of the unit (found on manufacturing label)

• Model number or product name (found on manufacturing label)

• Software type and version number

• IMEI number

Customer Support responds to calls by email or telephone within the time limits set forth in support agreements.

About This Guide

If the problem cannot be solved by Customer Support, the user may need to return the equipment for servicing and will be given specific directions. We are not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty. Remove the SIM card and/or microSD card from the device before shipping for service.

If the device was purchased from a business partner, contact that business partner for support.

Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.

1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .

2. Touch Aboutphone.

3. Scroll to view the following information:

• Battery information

• SW components

• Legal information

• Model & hardware

• Android version

• Android security patch level

• Kernel version

• Build number

Determining the Serial Number

Before contacting Customer Support, determine the serial number of your device.

Touch About phone > Model & hardware > Serial number.

About This Guide

Getting Started

Introduction

This section provides information for getting the device up and running for the first time.

Unpacking

1. Carefully remove all protective material from the device and save the shipping container for later

storage and shipping.

2. Verify that the following were received:

• Touch computer

• >

15.48 Watt hours (typical) / > 4,150 mAh PowerPrecision+ Lithium-ion battery

• Regulatory Guide.

3. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global

Customer Support center immediately.

4. Before using the device for the first time, remove the protective shipping film that covers the scan

window, display and camera window.

Features

NOTE: All features are available on both the TC52x (Standard) and TC52x-HC (Healthcare) configurations,

except where noted.

CAUTION: The 7-pin interface connector at the bottom of the device is not removable. Trying to remove the connector will cause damage to the device and can void warranty.

Figure 1 Front View

Getting Started

Number Item Function

1 13 MP Front camera Takes photos and videos.

2 Receiver Use for audio playback in Handset mode.

3 Data capture LED Indicates data capture status.

4 Microphone Use for communications in Speakerphone mode.

5 Proximity sensor Determines proximity for turning off display when in handset mode.

6 Light sensor Determines ambient light for controlling display backlight intensity.

7 Charging/Notification LED Indicates battery charging status while charging and application

generated notifications.

8 Touch screen Displays all information needed to operate the device.

9 Speaker Provides audio output for video and music playback. Provides

audio in speakerphone mode.

10 Interface connector Provides USB host and client communications, audio and device

charging via cables and accessories.

Note 1: Pakistan, Qatar

Getting Started

Number Item Function

11 Microphone Use for communications in Handset mode.

12 Scan button Initiates data capture (programmable).

13 Programmable button Typically used for PTT communications. Where regulatory

restrictions exist applications.

Note 1: Pakistan, Qatar

Figure 2 TC52x Rear View

, button is configurable for use with other

Number Item Function

1 Battery PowerPrecision+ Lithium-ion battery.

2 Basic hand strap mount Provides mounting point for Basic Hand Strap accessory.

3 Scan button Initiates data capture (programmable).

4 Battery release latches Press to remove the battery.

5 Volume up/down button Increase and decrease audio volume (programmable).

6 5 MP rear camera Takes photos and videos.

7 Camera flash Provides illumination for the camera.

8 Power button Turns the display on and off. Press and hold to reset the device,

power off or swap battery.

9 Microphone Use for noise cancellation.

10 Exit window Provides data capture using the imager.

11 NFC antenna Provides communication with other NFC-enabled devices.

12 Headset jack For audio output to headset.

13 Trigger handle mount Provide mounting support for the optional Trigger Handle.

Figure 3 TC52x-HC Rear View

Getting Started

Number Item Function

1 Battery >

15.48 Watt hours (typical) / > 4,150 mAh PowerPrecision+

Lithium-ion battery.

2 NFC Antenna Provides communication with other NFC-enabled devices.

3 Scan Button Initiates data capture (programmable).

4 Battery Release Latches Press to remove the battery.

5 Volume Up/Down Button Increase and decrease audio volume (programmable).

6 13 MP Rear Camera Takes photos and videos.

7 Camera Flash Provides illumination for the camera.

8 Power Button Turns the display on and off. Press and hold to reset the

device, power off or swap battery.

9 Microphone Use for noise cancellation.

10 Exit Window Provides data capture using the imager.

11 Red Alert Button Programmable button for use with applications.

Setting Up the Device

To start using the device for the first time:

1. Install a nano SIM card (TC57x only)

2. Install a micro secure digital (SD) card (optional).

3. Install hand strap (optional).

4. Install the battery.

5. Charge the device.

6. Power on the device.

Installing the SIM Card

NOTE: TC57x only.

NOTE: Only use a nano SIM card.

CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper ESD

precautions include, but not limited to, working on an ESD mat and ensuring that the user is properly grounded.

1. Remove access cover.

Getting Started

2. Slide the SIM card holder to the unlock position.

3. Lift the SIM card holder door.

4. Place the nano SIM card into the card holder with contacts facing down.

Close the SIM card holder door.

Getting Started

6. Slide to SIM card holder door to the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

Re-install the access door.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack. Refer to the documentation provided with the card for more information, and follow the manufacturer’s recommendations for use.

CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card. Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

Getting Started

1. Lift the access door.

2. Slide the microSD card holder to the unlock position.

3. Lift the microSD card holder.

Getting Started

Insert the microSD card into the card holder door ensuring that the card slides into the holding tabs on each

side of the door.

5. Close the microSD card holder and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

6. Re-install the access door.

Installing the Battery

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,

stickers, etc., may compromise the intended performance of the device or accessories. Performance levels such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery well.

Insert the battery, bottom first, into the battery compartment in the back of the device.

2. Press the battery down into the battery compartment until the battery release latches snap into place.

Charging the Battery

Before using the device for the first time, charge the main battery until the green Charging/Notification light emitting diode (LED) remains lit. To charge the device use a cable or a cradle with the appropriate power supply. For information about the accessories available for the device, see Accessories for more information.

Getting Started

The battery charges from fully depleted to 90% in approximately 2.5 hours, and from fully depleted to 100% in approximately three hours.

NOTE: In many cases the 90% charge provides plenty of charge for daily use. A full 100% charge lasts for approximately 14 hours of use. To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries at room temperature with the device in sleep mode.

Charge batteries in temperatures from 5°C to 40°C (41°F to 104°F). The device or accessory always performs battery charging in a safe and intelligent manner. At higher temperatures (for example: approximately +37°C (+98°F)) the device or accessory may for small periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device or accessory indicates when charging is disabled due to abnormal temperatures via its LED and a notification appears on the display.

To charge the main battery:

1. Connect the charging accessory to the appropriate power source.

2. Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The

Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.

Charging Indicators

Table 2 Charging/Notification LED Charging Indicators

State LED Indication

Off Device is not charging. Device is not inserted correctly in the

Slow Blinking Amber (1 blink every 4 seconds)

Slow Blinking Red (1 blink every 4 seconds)

Solid Green Charging complete.

Solid Red Charging complete but the battery is at end of useful life.

Getting Started

cradle or connected to a power source. Charger/cradle is not powered.

Device is charging.

Device is charging but the battery is at end of useful life.

Fast Blinking Amber (2 blinks/second)

Fast Blinking Red (2 blinks/second)

Replacing the TC52x/TC57x Battery

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,

CAUTION: Do not add or remove microSD card during battery replacement.

Charging error, for example:

• Temperature is too low or too high.

• Charging has gone on too long without completion

(typically eight hours).

Charging error but the battery is at end of useful life, for example:

• Temperature is too low or too high.

• Charging has gone on too long without completion

(typically eight hours).

To replace the battery:

1. Press the Power button until the menu appears.

2. Touch Battery Swap.

3. Follow the on-screen instructions.

WARNING: Do not remove the battery until after the red LED completely turns off. Loss of data may result.

4. Wait for the red LED to completely turn off.

5. If hand strap is attached, remove hand strap.

Press the two battery latches in.

7. Lift the battery from the device.

Getting Started

CAUTION: Replace the battery within 75 seconds. After 75 seconds the device reboots and data may be lost.

8. Insert the replacement battery, bottom first, into the battery compartment in the back of the device.

9. Press the battery down until the battery release latches snap into place.

10. Replace the hand strap, if required.

11. Press the Power button to turn on the device.

Replacing the TC52x-HC Battery

The TC52x-HC device supports battery hot swap. The user can replace the battery by removing the battery and replacing a new battery within 30 seconds maintaining Wi-Fi and memory. After 30 seconds, Wi-Fi disconnects but the user still has another 60 seconds to replace the battery.

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings, stickers, etc., may compromise the intended performance of the device or accessories. Performance levels such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery well.

CAUTION: Do not add or remove microSD card during battery replacement.

Getting Started

To replace the battery:

1. Press the two battery latches in.

2. Lift the battery from the device. The display turns off.

CAUTION: Replace the battery within 30 seconds to maintain Wi-Fi connection.

3. Insert the replacement battery, bottom first, into the battery compartment in the back of the device.

4. Press the battery down until the battery release latches snap into place.

5. The display turns on.

Replacing the microSD Card

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,

To replace the microSD card:

1. Press the Power button until the menu appears.

2. Touch Power off.

3. Touch OK.

4. If hand strap is attached, slide the hand strap clip up toward the top of the device and then lift.

Getting Started

Press the two battery latches in.

6. Lift the battery from the device.

7. Lift the access door.

8. Remove microSD card from holder.

9. Insert the replacement microSD card.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

10. Replace the access door.

11. Insert the battery, bottom first, into the battery compartment in the back of the device.

12. Press the battery down until the battery release latches snap into place.

13. Replace the hand strap, if required.

14. Press and hold the Power button to turn on the device.

Replacing the SIM Card

NOTE: TC57x only.

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,

To replace the SIM card:

1. Press the Power button until the menu appears.

2. Touch Power off.

Getting Started

Touch OK.

4. If hand strap is attached, slide the hand strap clip up toward the top of the device and then lift.

5. Press the two battery latches in.

6. Lift the battery from the device.

7. Lift the access door.

8. Slide the SIM card door to the unlock position.

9. Lift the SIM card holder door.

10. Remove the SIM card.

11. Place the new SIM card into the card holder with contacts facing down.

+ 192 hidden pages

Zebra TC52x, TC57x, TC52x-HC Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Terms of Use

Revision History

About This Guide

Configurations

Notational Conventions

Icon Conventions

Service Information

Determining Software Versions

Determining the Serial Number

Getting Started

Introduction

Unpacking

Features

Setting Up the Device

Installing the SIM Card

Installing a microSD Card

Installing the Battery

Charging the Battery

Charging Indicators

Replacing the TC52x/TC57x Battery

Replacing the TC52x-HC Battery

Replacing the microSD Card

Replacing the SIM Card