COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/
copyright.
WARRANTY: For complete warranty information, go to www.zebra.com/warranty
END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula
Terms of Use
•Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
or disclosed to any other parties for any other purpose without the express, written permission of Zebra
Technologies.
•Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
•Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
•Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to
use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
This guide provides information about using the device mobile computer and accessories.
NOTE: Screens and windows pictured in this guide are samples and can differ from actual screens.
Documentation Set
The documentation set for the device provides information for specific user needs, and includes:
•TC57 Touch Computer Quick Start Guide - describes how to get the device up and running.
•TC57 Touch Computer User Guide for Android 8.1.0 Oreo - describes how to use the device.
•TC57 Touch Computer Integrator Guide for Android 8.1.0 Oreo - describes how to set up the device and
accessories.
Configurations
This guide covers the following configurations:
ConfigurationRadiosDisplayMemory
TC57HO-1WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k
3
/v
/w
WPAN: Bluetooth
v5.0 Low Energy
WWAN: HSPA+/
LTE/CDMA
TC57HO-2WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k
3
/v
/w
WPAN: Bluetooth
v5.0 Low Energy
WWAN: HSPA+/
LTE
5.0” High
Definition (1280 x
720) LCD
5.0” High
Definition (1280 x
720) LCD
4 GB RAM / 32
GB Flash
4 GB RAM / 32
GB Flash
Data Capture
Options
2D imager
(SE-4710) and
integrated NFC
2D imager
(SE-4710) and
integrated NFC
Operating
System
Google ™ Mobile
Services (GMS)
8.1.0.
Android Open
Source Project
(AOSP) 8.1.0
(China only).
12
Software Versions
To determine the current software versions:
1. Swipe down from the Status bar to open the Quick Settings bar.
2. Touch > System.
3. Touch About phone.
4. Scroll to view the following information:
•Model
•Android version
•Android security patch version
•Kernel version
•Build number
To determine the device serial number, touch About phone > Status.
•Serial number
About This Guide
Chapter Descriptions
Topics covered in this guide are as follows:
•Getting Started provides information on getting the device up and running for the first time.
•Using the Device provides information for operating the device.
•Calls provides instructions for making phone calls.
•Applications provides information on using applications installed on the device.
•Data Capture provides information for capturing bar code data using the imager.
•Wireless provides information on the various wireless options.
•Accessories provides information for using the accessories for the device.
•Maintenance and Troubleshooting includes instructions on cleaning and provides troubleshooting solutions
for potential problems during device operation.
•Technical Specifications provides the technical specifications for the device.
Notational Conventions
The following conventions are used in this document:
•Bold text is used to highlight the following:
•Dialog box, window and screen names
•Drop-down list and list box names
•Check box and radio button names
•Icons on a screen
•Key names on a keypad
•Button names on a screen.
13
•Bullets (•) indicate:
•Action items
•Lists of alternatives
•Lists of required steps that are not necessarily sequential.
•Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
For the latest version of this guide and all guides, go to: www.zebra.com/support
Service Information
If you have a problem with the equipment, contact Customer Support in the region. Contact information is
available at: www.zebra.com/support
When contacting support, please have the following information available:
•Serial number of the unit (found on manufacturing label)
•Model number or product name (found on manufacturing label)
•Software type and version number
•IMEI number.
.
.
Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
If the problem cannot be solved by Customer Support, the user may need to return the equipment for servicing
and will be given specific directions. We are not responsible for any damages incurred during shipment if the
14
About This Guide
approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
Remove the SIM card and/or microSD card from the device before shipping for service.
If the device was purchased from a business partner, contact that business partner for support.
Provide Documentation Feedback
If you have comments, questions, or suggestions about this guide, send an email to
EVM-Techdocs@zebra.com
.
15
Getting Started
Introduction
This chapter provides information for getting the device up and running for the first time.
Unpacking
1. Carefully remove all protective material from the device and save the shipping container for later storage
and shipping.
2. Verify that the following were received:
•touch computer
•4,150 mAh (typical) / 3,840 mAh (minimum), 15.89 Wh PowerPrecision+ Lithium-ion battery
•Regulatory Guide.
3. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global Customer
Support center immediately.
4. Prior to using the device for the first time, remove the protective shipping film that covers the scan window,
display and camera window.
16
Features
9
14
13
12
11
10
7
6
5
3
2
4
1
8
8
Figure 1 Front View
Getting Started
Table 1 Front View Features
NumberItemFunction
1Front CameraTakes photos and videos.
2ReceiverUse for audio playback in Handset mode.
3Data Capture LEDIndicates data capture status.
4MicrophoneUse for communications in Speakerphone mode.
5Proximity SensorDetermines proximity for turning off display when in handset mode.
6Light SensorDetermines ambient light for controlling display backlight intensity.
7Charging/Notification LEDIndicates battery charging status while charging and application
generated notifications.
8ActiveEdge Touch ZoneProgrammable dynamic soft key positioned near the perimeter of
the display for one-touch access to a frequently used application or
function.
9Touch ScreenDisplays all information needed to operate the device.
10SpeakerProvides audio output for video and music playback. Provides
audio in speakerphone mode.
17
Getting Started
27
18
20
21
15
23
26
19
19
22
17
16
25
24
Table 1 Front View Features (Continued)
NumberItemFunction
11Interface ConnectorProvides USB host and client communications, audio and device
charging via cables and accessories.
CAUTION: Do not remove the interface connector to ensure proper
device sealing.
12MicrophoneUse for communications in Handset mode.
13Scan ButtonInitiates data capture (programmable).
15Battery4,300 mAh (typical) / 4,050 mAh (minimum) PowerPrecision+
Lithium-ion Battery
16Basic Hand Strap MountProvides mounting point for Basic Hand Strap accessory.
17NFC AntennaProvides communication with other NFC-enabled devices.
18Scan ButtonInitiates data capture (programmable).
19Battery Release LatchesPress to remove the battery.
20Volume Up/Down ButtonIncrease and decrease audio volume (programmable).
21Rear CameraTakes photos and videos.
22Camera FlashProvides illumination for the camera.
23Power ButtonTurns the display on and off. Press and hold to reset the device,
power off or swap battery.
18
Setup
Getting Started
Table 2 Back View Features (Continued)
NumberItemFunction
24MicrophoneUse for noise cancellation.
25Exit WindowProvides data capture using the imager.
26Headset JackFor audio output to headset.
27Programmable ButtonProgrammable.
Perform this procedure to start using the device for the first time.
1. Install a micro secure digital (SD) card (optional).
2. Installing a nano SIM card (optional)
3. Install hand strap (optional).
4. Install the battery.
5. Charge the device.
6. Power on the device.
Installing the SIM Card
NOTE: Only use a nano SIM card.
CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper ESD precautions
include, but not limited to, working on an ESD mat and ensuring that the user is properly grounded.
1. Remove access cover.
Figure 3 Remove Access Door
2. Slide the SIM card holder to the unlock position.
19
Figure 4 Unlock SIM Card Holder
3. Lift the SIM card holder door.
Figure 5 Lift the SIM Card Holder
Getting Started
4. Place the nano SIM card into the card holder with contacts facing down.
Figure 6 Place SIM Card in Holder
5. Close the SIM card holder door.
20
Getting Started
Figure 7 Close SIM Card Holder Door
6. Slide to SIM card holder door to the lock position.
Figure 8 Lock SIM Card Holder Door
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
7. Re-install the access door.
Figure 9 Replace Access Door
21
Installing a microSD Card
The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack.
Refer to the documentation provided with the card for more information, and follow the manufacturer’s
recommendations for use.
CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card. Proper ESD
precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.
1. Lift the access door.
Figure 10 Lift Access Door
Getting Started
2. Slide the microSD card holder to the unlock position.
Figure 11 Unlock microSD Card Holder
3. Lift the microSD card holder.
Figure 12 Lift the microSD Card Holder
4. Insert the microSD card into the card holder door ensuring that the card slides into the holding tabs on each
side of the door.
22
Getting Started
Figure 13 Insert microSD Card in Holder
5. Close the microSD card holder and slide into the lock position.
Figure 14 Re-install Access Door
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
6. Re-install the access door.
Figure 15 Replace Access Door
Installing the Battery
1. Insert the battery, bottom first, into the battery compartment in the back of the device.
Figure 16 Insert Bottom of Battery into Battery Compartment
23
2. Press the battery down into the battery compartment until the battery release latches snap into place.
Charging the Battery
Before using the device for the first time, charge the main battery until the green Charging/Notification light
emitting diode (LED) remains lit. To charge the device use a cable or a cradle with the appropriate power
supply. For information about the accessories available for the device see Accessories for more information.
Getting Started
The battery charges from fully depleted to 90% in approximately 2.5 hours and from fully depleted to 100% in
approximately three hours.
NOTE: In many cases the 90% charge provides plenty of charge for daily use. A full 100% charge lasts for approximately
14 hours of use.
To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries at room
temperature with the device in sleep mode.
Charge batteries in temperatures from 5°C to 40°C (°F to 104°F). The device or accessory always performs
battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately +37°C (+98°F))
the device or accessory may for small periods of time alternately enable and disable battery charging to keep
the battery at acceptable temperatures. The device or accessory indicates when charging is disabled due to
abnormal temperatures via its LED and a notification appears on the display.
To charge the main battery:
1. Connect the charging accessory to the appropriate power source.
2. Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The
Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.
24
Charging Indicators
Table 3 Charging/Notification LED Charging Indicators
StateLEDIndication
OffDevice is not charging. Device is not inserted correctly in the
Getting Started
cradle or connected to a power source. Charger/cradle is not
powered.
Slow Blinking Amber (1 blink
every 4 seconds)
Slow Blinking Red (1 blink every
4 seconds)
Solid GreenCharging complete.
Solid RedCharging complete but the battery is at end of useful life.
Fast Blinking Amber (2
blinks/second)
Fast Blinking Red (2
blinks/second)
Google Account Setup
Device is charging.
Device is charging but the battery is at end of useful life.
Charging error, e.g.:
•Temperature is too low or too high.
•Charging has gone on too long without completion
(typically eight hours).
Charging error but the battery is at end of useful life., e.g.:
•Temperature is too low or too high.
•Charging has gone on too long without completion
(typically eight hours).
NOTE: The device has to be connected to the internet in order to set up a Google™ account.
A Google account is only required on devices with GMS software.
The first time the device starts, the Setup Wizard displays. Follow the on-screen instructions to set up a Google
account, configure Google Pay
information, and enable backup/restore features.
Zebra Visibility Services
The device captures and provides device analytics to a system administrator. The first time the device boots
(or after a Factory reset), the Zebra Services agreement screen displays.
™ for purchasing items from the Google Play ™ store, to enter your personal
25
Figure 17 Zebra Services
Touch the Device Data switch to disable the device from sending analytics data.
Replacing the Battery
Getting Started
CAUTION: Do not add or remove microSD card during battery replacement.
1. Press the Power button until the menu appears.
2. Touch Battery Swap.
3. Follow the on-screen instructions.
WARNING: Do not remove the battery until after the red LED completely turns off. Loss of data may result.
4. Wait for the red LED to completely turn off.
5. If hand strap is attached, remove hand strap.
6. Press the two battery latches in.
Figure 18 Press Battery Latches
7. Lift the battery from the device.
Figure 19 Lift the Battery
26
Getting Started
CAUTION: Replace the battery within 75 seconds. After 75 seconds the device reboots and data may be lost.
8. Insert the replacement battery, bottom first, into the battery compartment in the back of the device.
9. Press the battery down until the battery release latches snap into place.
10.Replace the hand strap, if required.
11.Press the Power button to turn on the device.
Replacing the microSD Card
To replace the microSD card:
1. Press the Power button until the menu appears.
2. Touch Power off.
3. Touch OK.
4. If hand strap is attached, slide the hand strap clip up toward the top of the device and then lift.
5. Press the two battery latches in.
6. Lift the battery from the device.
7. Lift the access door.
Figure 20 Remove Access Door
27
Getting Started
8. Remove microSD card from holder.
9. Insert the replacement microSD card.
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
10.Replace the access door.
Figure 21 Replace Access Door
11.Insert the battery, bottom first, into the battery compartment in the back of the device.
12.Press the battery down until the battery release latches snap into place.
13.Replace the hand strap, if required.
14.Press and hold the Power button to turn on the device.
Replacing the SIM Card
To replace the SIM card:
1. Press the Power button until the menu appears.
2. Touch Power off.
3. Touch OK.
4. If hand strap is attached, slide the hand strap clip up toward the top of the device and then lift.
5. Press the two battery latches in.
6. Lift the battery from the device.
7. Lift the access door.
28
Getting Started
Figure 22 Remove Access Door
8. Slide the SIM card door to the unlock position.
Figure 23 Unlock SIM Card Door
9. Lift the SIM card holder door.
Figure 24 Lift the SIM Card Door
10.Remove the SIM card.
11.Place the new SIM card into the card holder with contacts facing down.
12.Close the SIM card holder.
29
Getting Started
Figure 25 Close the SIM Card Door
13.Slide the SIM card holder door to the lock position.
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
14.Replace the access door.
Figure 26 Replace Access Door
15.Insert the battery, bottom first, into the battery compartment in the back of the device.
16.Press the battery down until the battery release latch snaps into place.
17.Replace the hand strap, if required.
18.Press and hold the Power button to turn on the device.
Accessing Device Settings
To access device settings:
1. Swipe down from the Status bar to open the Quick Settings bar and then touch .
2. On the Home screen, swipe up from the bottom of the screen and touch .
30
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