TC52x, TC57x,
TC52x-HC
Touch Computer
Product Reference
Guide
for Android™ 10
MN-003871-04EN Rev. A
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many
jurisdictions worldwide. Google, Android, Google Play and other marks are trademarks of Google LLC. All
other trademarks are the property of their respective owners. ©2020 Zebra Technologies Corporation and/or
its affiliates. All rights reserved.
COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to
zebra.com/copyright
.
WARRANTY: For complete warranty information, go to zebra.com/warranty
END USER LICENSE AGREEMENT: For complete EULA information, go to zebra.com/eula
Terms of Use
• Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining
the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to
any other parties for any other purpose without the express, written permission of Zebra Technologies.
• Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
• Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
• Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever (including,
without limitation, consequential damages including loss of business profits, business interruption, or loss of
business information) arising out of the use of, the results of use of, or inability to use such product, even if
Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
.
.
Revision History
Changes to the original guide are listed below:
Change Date Description
-01EN Rev A 7/2020 Initial release.
-02EN Rev A 9/2020 Add TC57x information.
-03EN Rev. A 11/2020 Add TC52x-HC information.
-04EN Rev. A 7/2021
Update hard reset key combination on page 205. Update GMS
Restricted section on page 187.
2
Table of Contents
Terms of Use................................................................................................................... 2
Revision History .............................................................................................................. 2
About This Guide.............................................................................................................................. 13
Configurations............................................................................................................... 13
Notational Conventions................................................................................................. 14
Icon Conventions .......................................................................................................... 14
Service Information ....................................................................................................... 15
Determining Software Versions..................................................................................... 15
Determining the Serial Number..................................................................................... 15
Getting Started.................................................................................................................................. 17
Introduction ................................................................................................................... 17
Unpacking ..................................................................................................................... 17
Features........................................................................................................................ 18
Setting Up the Device ................................................................................................... 20
Installing the SIM Card ........................................................................................... 21
Installing a microSD Card....................................................................................... 23
Installing the Battery ............................................................................................... 24
Charging the Battery............................................................................................... 25
Charging Indicators ................................................................................................ 26
Replacing the TC52x/TC57x Battery............................................................................. 26
Replacing the TC52x-HC Battery.................................................................................. 27
Replacing the microSD Card......................................................................................... 28
Replacing the SIM Card ......................................................................................... 29
Using the Device............................................................................................................................... 32
Home Screen ................................................................................................................ 32
Setting Home Screen Rotation ............................................................................... 33
3
Table of Contents
Status Bar............................................................................................................... 33
Notification Icons.............................................................................................. 34
Status Icons ..................................................................................................... 35
Managing Notifications ........................................................................................... 35
Opening the Quick Access Panel ........................................................................... 36
Quick Access Panel Icons................................................................................ 37
Editing Icons on the Quick Settings Bar ................................................................. 38
Battery Management..................................................................................................... 38
Checking Battery Status ......................................................................................... 38
Monitoring Battery Usage ....................................................................................... 38
Low Battery Notification.......................................................................................... 39
Interactive Sensor Technology...................................................................................... 39
Waking the Device ........................................................................................................ 39
USB Communication..................................................................................................... 40
Transferring Files.................................................................................................... 40
Transferring Photos ................................................................................................ 40
Disconnect from the Host Computer ...................................................................... 41
Settings.............................................................................................................................................. 42
Accessing Settings........................................................................................................ 42
Display Settings ............................................................................................................ 42
Setting the Screen Brightness Manually................................................................. 42
Setting the Screen Brightness Automatically.......................................................... 42
Setting Night Light .................................................................................................. 42
Setting Screen Rotation.......................................................................................... 43
Setting Screen Timeout .......................................................................................... 43
Lock Screen Display............................................................................................... 43
Setting Font Size .................................................................................................... 44
Notification LED Brightness Level .......................................................................... 44
Touch Panel Mode ................................................................................................. 44
Setting the Date and Time ............................................................................................ 45
General Sound Setting.................................................................................................. 45
Sound Options........................................................................................................ 45
Setting Wake-Up Sources............................................................................................. 46
Remapping a Button ..................................................................................................... 47
Remappable Keys......................................................................................................... 47
Alert Button ................................................................................................................... 48
Configuring the Alert Button ................................................................................... 48
Alert Accessibility Service....................................................................................... 48
Using an Alert Button.............................................................................................. 48
Keyboards..................................................................................................................... 48
4
Table of Contents
Keyboard Configuration.......................................................................................... 49
Enabling Keyboards ......................................................................................... 49
Switching Between Keyboards......................................................................... 49
Using the Android and Gboard Keyboards............................................................. 49
Edit Text ........................................................................................................... 49
Entering Numbers, Symbols, and Special Characters ..................................... 49
Using the Enterprise Keyboard............................................................................... 49
Numeric Tab..................................................................................................... 50
Alpha Tab......................................................................................................... 50
Additional Character Tab ................................................................................. 50
Scan Tab.......................................................................................................... 50
Language Usage........................................................................................................... 50
Changing the Language Setting ............................................................................. 50
Adding Words to the Dictionary .............................................................................. 50
Notifications................................................................................................................... 51
Setting App Notifications ........................................................................................ 51
Viewing Notification Settings for All Apps ........................................................ 51
Controlling Lock Screen Notifications .............................................................. 51
Blink Light......................................................................................................... 52
Applications ...................................................................................................................................... 53
Accessing Apps............................................................................................................. 56
Switching Between Recent Apps............................................................................ 56
Battery Manager............................................................................................................ 57
Opening Battery Manager ...................................................................................... 57
Battery Manager Information Tab........................................................................... 57
Battery Manager Swap Tab.................................................................................... 58
Camera ......................................................................................................................... 60
Taking Photos......................................................................................................... 60
Recording Videos ................................................................................................... 61
Camera Settings..................................................................................................... 62
DataWedge Demonstration........................................................................................... 63
Scanner Selection .................................................................................................. 63
PTT Express Voice Client ............................................................................................. 64
PTT Express User Interface ................................................................................... 64
PTT Audible Indicators ........................................................................................... 65
PTT Notification Icons ............................................................................................ 65
Enabling PTT Communication................................................................................ 65
Selecting a Talk Group ........................................................................................... 66
PTT Communication............................................................................................... 66
Creating a Group Call ...................................................................................... 66
Responding with a Private Response .............................................................. 67
5
Table of Contents
Disabling PTT Communication ............................................................................... 67
RxLogger....................................................................................................................... 68
RxLogger Configuration.......................................................................................... 68
Configuration File ................................................................................................... 68
Enabling Logging.................................................................................................... 68
Disabling Logging ................................................................................................... 68
Extracting Log Files ................................................................................................ 68
Backing Up ............................................................................................................. 68
RxLogger Utility ...................................................................................................... 69
Initiating the Main Chat Head........................................................................... 69
Removing the Main Chat Head ........................................................................ 69
Viewing Logs.................................................................................................... 69
Removing a Sub Chat Head Icon..................................................................... 69
Backing Up In Overlay View............................................................................. 69
Sound Recorder............................................................................................................ 69
Wireless............................................................................................................................................. 71
Wireless Wide Area Networks....................................................................................... 71
Sharing the Mobile Data Connection...................................................................... 71
Enabling USB Tethering................................................................................... 71
Enabling Bluetooth Tethering........................................................................... 72
Enabling Wi-Fi Hotspot .................................................................................... 72
Configuring the Wi-Fi Hotspot .......................................................................... 72
Data Usage............................................................................................................. 73
Setting Data Usage Warning............................................................................ 73
Setting Data Limit............................................................................................. 73
Cellular Network Settings ....................................................................................... 74
Data When Roaming........................................................................................ 74
Setting Preferred Network................................................................................ 74
Using Search for MicroCell .............................................................................. 74
Configuring the Access Point Name ................................................................ 74
Locking the SIM Card....................................................................................... 75
Wireless Local Area Networks ...................................................................................... 75
Connecting to a Wi-Fi Network............................................................................... 76
Removing a Wi-Fi Network..................................................................................... 76
WLAN Configuration ..................................................................................................... 76
Configuring a Secure Wi-Fi Network ...................................................................... 76
Manually Adding a Wi-Fi Network .......................................................................... 77
Configuring for a Proxy Server ............................................................................... 79
Configuring the Device to Use a Static IP Address ................................................ 79
Wi-Fi Preferences................................................................................................... 80
Additional Wi-Fi Settings ........................................................................................ 80
Wi-Fi Direct............................................................................................................. 80
6
Table of Contents
Bluetooth....................................................................................................................... 81
Adaptive Frequency Hopping ................................................................................. 81
Security................................................................................................................... 82
Bluetooth Profiles ................................................................................................... 82
Bluetooth Power States .......................................................................................... 83
Bluetooth Radio Power........................................................................................... 83
Enabling Bluetooth ........................................................................................... 83
Disabling Bluetooth .......................................................................................... 83
Discovering Bluetooth Device(s) ............................................................................ 84
Changing the Bluetooth Name ............................................................................... 84
Connecting to a Bluetooth Device .......................................................................... 84
Selecting Profiles on the Bluetooth Device............................................................. 84
Unpairing a Bluetooth Device ................................................................................. 85
Cast............................................................................................................................... 85
Near Field Communications.......................................................................................... 85
Reading NFC Cards ............................................................................................... 86
Enterprise NFC Settings......................................................................................... 87
Data Capture ..................................................................................................................................... 88
Imaging ......................................................................................................................... 88
Digital Camera .............................................................................................................. 88
Linear Imager................................................................................................................ 89
Operational Modes ................................................................................................. 89
RS507/RS507X Hands-Free Imager............................................................................. 90
RS5100 Ring Scanner .................................................................................................. 90
RS6000 Bluetooth Ring Scanner .................................................................................. 90
DS3678 Digital Scanner................................................................................................ 91
LI3678 Linear Scanner.................................................................................................. 91
DS2278 Digital Scanner................................................................................................ 92
DS8178 Scanner........................................................................................................... 92
Scanning Considerations .............................................................................................. 92
Scanning with Internal Imager....................................................................................... 93
Scanning with Internal Camera..................................................................................... 95
Scanning with RS507/RS507X Hands-Free Imager ..................................................... 96
Scanning with RS6000 Bluetooth Ring Scanner........................................................... 97
Scanning with RS5100 Ring Scanner........................................................................... 98
Scanning with the DS3678 Bluetooth Scanner ............................................................. 99
Scanning with LI3678 Linear Imager........................................................................... 100
Scanning with DS2278 Digital Scanner ...................................................................... 101
Scanning with DS8178 Digital Scanner ...................................................................... 102
Pairing the Bluetooth Ring Scanner............................................................................ 103
7
Table of Contents
Pairing Using Near Field Communication ................................................................... 103
Pairing in HID Mode Using Near Field Communication........................................ 104
Pairing Using Simple Serial Interface ................................................................... 105
Pairing Using Bluetooth Human Interface Device ................................................ 106
Pairing a Bluetooth Scanner ....................................................................................... 107
Pairing Using Simple Serial Interface ................................................................... 107
Pairing Using Bluetooth Human Interface Device ................................................ 107
DataWedge ................................................................................................................. 108
Enabling DataWedge............................................................................................ 108
Disabling DataWedge........................................................................................... 108
Supported Decoders............................................................................................. 109
Calls ................................................................................................................................................. 112
Emergency Calling...................................................................................................... 112
Audio Modes ............................................................................................................... 112
Bluetooth Headset....................................................................................................... 112
Wired Headset ............................................................................................................ 113
Adjusting Audio Volume.............................................................................................. 113
Making a Call Using the Dialer.................................................................................... 113
Accessing Dialing Options.................................................................................... 114
Making a Call Using Contacts..................................................................................... 114
Using the Dialer .................................................................................................... 114
Using the Contacts App........................................................................................ 114
Making a Call Using Call History................................................................................. 114
Using the Call History List .................................................................................... 115
Making a Conference Call on GSM............................................................................. 115
Making a Call Using a Bluetooth Headset................................................................... 115
Answering Calls .......................................................................................................... 116
Call Settings................................................................................................................ 116
Accessories..................................................................................................................................... 118
Battery Charging ......................................................................................................... 121
Main Battery Charging.......................................................................................... 121
Spare Battery Charging ........................................................................................ 121
Charging Temperature ......................................................................................... 122
1-Slot USB Charge Cradle.......................................................................................... 123
Setup .................................................................................................................... 124
Charging the Device ............................................................................................. 124
Inserting a Device with Rugged Boot into Cradle ................................................. 125
1-Slot Workstation Docking Cradle ............................................................................. 126
8
Table of Contents
Setup .................................................................................................................... 128
Ethernet Setup...................................................................................................... 129
Scanner Setup...................................................................................................... 129
Security................................................................................................................. 129
Using the Workstation Cradle............................................................................... 130
Changing Monitor Resolution ............................................................................... 130
Charging the Device ............................................................................................. 130
Inserting a TC5X with Rugged Boot into Cradle ......................................................... 130
2-Slot USB/Ethernet Cradle ........................................................................................ 132
Setup .................................................................................................................... 133
Ethernet Settings............................................................................................ 133
Configuring Ethernet Proxy Settings .............................................................. 133
Configuring Ethernet Static IP Address.......................................................... 134
4-Slot Charge Only Cradle with Battery Charger ........................................................ 138
Setup .................................................................................................................... 139
Charging the Device ............................................................................................. 139
Inserting a TC5X with Rugged Boot into Cradle................................................... 140
Charging the Spare Battery .................................................................................. 140
5-Slot Charge Only Cradle.......................................................................................... 142
Setup .................................................................................................................... 143
Charging the Device ............................................................................................. 143
Inserting a Device with Rugged Boot into Cradle ................................................. 144
5-Slot Ethernet Cradle................................................................................................. 145
Setup .................................................................................................................... 146
Daisy-chaining Ethernet Cradles .......................................................................... 146
Ethernet Settings .................................................................................................. 147
Configuring Ethernet Proxy Settings .............................................................. 147
Configuring Ethernet Static IP Address.......................................................... 148
Charging the Device ............................................................................................. 148
Inserting a TC5X with Rugged Boot into Cradle................................................... 149
Establishing Ethernet Connection .................................................................. 149
LED Indicators ...................................................................................................... 150
4-Slot Battery Charger ................................................................................................ 151
Setup .................................................................................................................... 151
Single Charger Setup..................................................................................... 151
Two Charger Setup ........................................................................................ 152
Charging Spare Batteries ..................................................................................... 153
Rugged Boot ............................................................................................................... 155
Installation ............................................................................................................ 155
Installing Plastic Stylus ......................................................................................... 156
Charging with Cradles .......................................................................................... 157
Basic Hand Strap Kit................................................................................................... 159
9
Table of Contents
Installation ............................................................................................................ 159
Removal ............................................................................................................... 160
2.5 mm Audio Adapter ................................................................................................ 162
3.5 mm Audio Adapter ................................................................................................ 163
Rugged Charge/USB Cable........................................................................................ 164
Connecting Rugged Charge/USB Cable to Device .............................................. 164
Connecting to TC5X with Rugged Boot................................................................ 165
USB Communication ............................................................................................ 166
Charging the Device ............................................................................................. 166
Disconnecting the Rugged Charge/USB Cable.................................................... 167
Trigger Handle ............................................................................................................ 168
Installing the Rugged Boot ................................................................................... 168
Installing the Optional Lanyard ............................................................................. 170
Inserting the Device into the Trigger Handle ........................................................ 171
Removing the Device from the Trigger Handle .................................................... 171
Power Supply.............................................................................................................. 173
5-Slot Cradle Rack Installation.................................................................................... 174
4-Slot Battery Chargers Rack Installation ................................................................... 177
Rack Mount Installation............................................................................................... 180
Wall Installation........................................................................................................... 183
Bottom Tray Assembly ......................................................................................... 183
Bracket Wall Mounting.......................................................................................... 183
Application Deployment................................................................................................................. 185
Security ....................................................................................................................... 185
Secure Certificates...................................................................................................... 185
Installing a Secure Certificate ..................................................................................... 185
Configuring Credential Storage Settings .............................................................. 186
Development Tools ..................................................................................................... 186
Android Application Development ........................................................................ 186
Development Workstation .............................................................................. 186
Enabling Developer Options .......................................................................... 186
EMDK for Android................................................................................................. 187
StageNow ............................................................................................................. 187
GMS Restricted........................................................................................................... 187
ADB USB Setup.......................................................................................................... 187
Enabling USB Debugging..................................................................................... 187
Application Installation ................................................................................................ 188
Installing Applications Using the USB Connection ............................................... 188
Installing Applications Using the Android Debug Bridge ...................................... 189
Installing Applications Using a microSD Card ...................................................... 189
10
Table of Contents
Uninstalling an Application ................................................................................... 190
Performing a System Update...................................................................................... 190
Downloading the System Update Package .......................................................... 191
Performing a System Update Using microSD Card.............................................. 191
Performing a System Update Using ADB............................................................. 191
Verifying System Update Installation.................................................................... 192
Enterprise Reset ......................................................................................................... 192
Performing an Enterprise Reset From Device Settings........................................ 192
Downloading the Enterprise Reset Package ........................................................ 193
Performing an Enterprise Reset Using microSD Card ......................................... 193
Performing an Enterprise Reset Using ADB......................................................... 193
Performing a Factory Reset ........................................................................................ 194
Downloading the Factory Reset Package ............................................................ 194
Performing a Factory Reset Using microSD Card................................................ 194
Performing a Factory Reset Using ADB ............................................................... 195
Storage........................................................................................................................ 196
Random Access Memory ..................................................................................... 196
Viewing Memory............................................................................................. 196
Internal Storage .................................................................................................... 196
Viewing Internal Storage ................................................................................ 196
External Storage................................................................................................... 196
Viewing External Storage............................................................................... 197
Formatting a microSD Card ........................................................................... 197
Formatting a microSD Card as Internal Memory............................................ 197
Enterprise Folder .................................................................................................. 197
Managing Apps ........................................................................................................... 197
App Details ........................................................................................................... 198
Managing Downloads.................................................................................................. 198
Maintenance and Troubleshooting ............................................................................................... 199
Introduction ................................................................................................................. 199
Maintaining the Device................................................................................................ 199
Display Best Practices ................................................................................................ 199
Image Retention ................................................................................................... 199
Best Practices for Enterprise Mobile Computing Devices Operating in Hot Environments
and Direct Sunlight...................................................................................................... 200
Battery Safety Guidelines ..................................................................................... 200
Cleaning Instructions................................................................................................... 201
Cleaning and Disinfecting Guidelines................................................................... 201
Approved Cleaning and Disinfectant Agents ........................................................ 201
Approved Cleaning and Disinfectant Agents for TC52x-HC................................. 202
Special Cleaning Notes ........................................................................................ 202
11
Table of Contents
Cleaning Frequency ............................................................................................. 202
Cleaning the Device.................................................................................................... 202
Housing ................................................................................................................ 202
Display.................................................................................................................. 202
Camera and Exit Window ..................................................................................... 202
Battery Guide Slots............................................................................................... 202
Battery Connector and Locating Magnet Cleaning............................................... 203
Cleaning Cradle Connectors....................................................................................... 203
Troubleshooting .......................................................................................................... 205
Resetting the Device ............................................................................................ 205
Performing a Soft Reset................................................................................. 205
Performing a Hard Reset ............................................................................... 205
TC52x/TC57x ....................................................................................................... 205
1-Slot Charge Only Cradle ................................................................................... 208
1-Slot Workstation Docking Cradle....................................................................... 208
2-Slot USB/Ethernet Cradle.................................................................................. 209
4-Slot Charge Only Cradle with Battery Charger Troubleshooting....................... 210
5-Slot Charge Only Cradle Troubleshooting......................................................... 210
5-Slot Ethernet Cradle Troubleshooting ............................................................... 211
4-Slot Battery Charger Troubleshooting ............................................................... 211
Technical Specifications................................................................................................................ 213
Decode Distances ................................................................................................ 213
Interface Connector Pin-Outs ............................................................................... 214
1-Slot Charge Only Cradle Technical Specifications............................................ 215
1-Slot Workstation Docking Cradle Technical Specifications ............................... 215
2-Slot USB/Ethernet Cradle Technical Specifications .......................................... 216
4-Slot Charge Only Cradle with Battery Charger Technical Specifications .......... 216
5-Slot Charge Only Cradle Technical Specifications............................................ 217
5-Slot Ethernet Cradle Technical Specifications .................................................. 217
4-Slot Battery Charger Technical Specifications .................................................. 218
Trigger Handle Technical Specifications .............................................................. 218
Rugged Charge/USB Cable Technical Specifications.......................................... 219
12
About This Guide
This guide provides information about setting up and using the TC52x/TC57x touch computer. Some screens
shown in this guide may differ from the actual screens shown on the device.
Configurations
This guide covers the following configurations:
Table 1 Configurations
Configuration Radios Display Memory
TC520K-1 WLAN: 802.11
a/b/g/n//ac/d/h/i/r/k/v3/w
WPAN: Bluetooth v5.0
Low Energy
TC520K-1 WLAN: 802.11
a/b/g/n//ac/d/h/i/r/k/v3/w
WPAN: Bluetooth v5.0
Low Energy
TC57HO-1 WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WWAN: HSPA+/
LTE/CDMA
5.0” Full
High
Definition
(1080 x
1920) LCD
5.0” Full
High
Definition
(1080 x
1920) LCD
3
/w
5.0” Full
High
Definition
(1080 x
1920) LCD
4 GB RAM /
32 GB UFS
Flash
4 GB RAM /
32 GB UFS
Flash
4 GB RAM /
32 GB UFS
Flash
Data Capture
Options
2D imager
(SE-4720) and
integrated NFC
2D imager
(SE-4720) and
integrated NFC
2D imager
(SE-4720) and
integrated NFC
Operating System
Android-based,
Google ™ Mobile
Services (GMS) 10
Android-based,
AOSP 10 (China
only)
Google ™ Mobile
Services (GMS)
10.
13
Table 1 Configurations (Continued)
About This Guide
Configuration Radios Display Memory
TC57HO-2 WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WWAN: HSPA+/
LTE
TC57JO-1 WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WWAN: HSPA+/
LTE (Data only)
3
/w
3
/w
5.0” Full
High
Definition
(1080 x
1920) LCD
5.0” Full
High
Definition
(1080 x
1920) LCD
4 GB RAM /
32 GB UFS
Flash
4 GB RAM /
32 GB UFS
Flash
Notational Conventions
Notational conventions are used to highlight important information.
• Bold text is used to highlight the following:
• Dialog box, window and screen names
Data Capture
Options
2D imager
(SE-4720) and
integrated NFC
2D imager
(SE-4720) and
integrated NFC
Operating System
Android Open
Source Project
(AOSP) 10 (China
only).
Google ™ Mobile
Services (GMS)
10. (Turkey only).
• Drop-down list and list box names
• Check box and radio button names
• Icons on a screen
• Key names on a keypad
• Button names on a screen.
• Bullets (•) indicate:
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential.
• Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.
Icon Conventions
The following icons are used throughout the document. The icons and their associated meanings are
described below.
NOTE: The text here indicates information that is supplemental for the user to know and that is not required to
complete a task.
IMPORTANT: The text here indicates information that is important for the user to know.
CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.
14
WARNING: If danger is not avoided, the user CAN be seriously injured or killed.
DANGER: If danger is not avoided, the user WILL be seriously injured or killed.
Service Information
If you have a problem with your equipment, contact Customer Support for your region. Contact information is
available at: zebra.com/support
When contacting support, please have the following information available:
• Serial number of the unit (found on manufacturing label)
• Model number or product name (found on manufacturing label)
• Software type and version number
• IMEI number
Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
About This Guide
.
If the problem cannot be solved by Customer Support, the user may need to return the equipment for servicing
and will be given specific directions. We are not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can possibly void the warranty. If
applicable, remove the SIM card and/or microSD card from the device before shipping for service.
If the device was purchased from a business partner, contact that business partner for support.
Determining Software Versions
Before contacting Customer Support, determine the current software version on your device.
1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .
2. Touch About phone.
3. Scroll to view the following information:
• Battery information
• Emergency information
• SW components
• Legal information
• Model & hardware
• Android version
• Android security patch level
• Kernel version
• Build number
Determining the Serial Number
Before contacting Customer Support, determine the serial number of your device.
15
About This Guide
1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .
2. Touch About phone > Model & hardware > Serial number.
16
Getting Started
Introduction
This section provides information for getting the device up and running for the first time.
Unpacking
1. Carefully remove all protective material from the device and save the shipping container for later
storage and shipping.
2. Verify that the following were received:
• Touch computer
• >
15.48 Watt hours (typical) / > 4,150 mAh PowerPrecision+ Lithium-ion battery
• Regulatory Guide.
3. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global
Customer Support center immediately.
4. Before using the device for the first time, remove the protective shipping film that covers the scan
window, display and camera window.
17
Features
NOTE: All features are available on both the TC52x (Standard) and TC52x-HC (Healthcare) configurations,
except where noted.
CAUTION: The 7-pin interface connector at the bottom of the device is not removable. Trying to remove the
connector will cause damage to the device and can void warranty.
Figure 1 Front View
Getting Started
6
7
8
9
11
10
13
12
5
4
3
2
1
Number Item Function
1 13 MP Front camera Takes photos and videos.
2 Receiver Use for audio playback in Handset mode.
3 Data capture LED Indicates data capture status.
4 Microphone Use for communications in Speakerphone mode.
5 Proximity sensor Determines proximity for turning off display when in handset mode.
6 Light sensor Determines ambient light for controlling display backlight intensity.
7 Charging/Notification LED Indicates battery charging status while charging and application
generated notifications.
8 Touch screen Displays all information needed to operate the device.
9 Speaker Provides audio output for video and music playback. Provides
audio in speakerphone mode.
10 Interface connector Provides USB host and client communications, audio and device
charging via cables and accessories.
Note 1: Pakistan, Qatar
18
Getting Started
Number Item Function
11 Microphone Use for communications in Handset mode.
12 Scan button Initiates data capture (programmable).
13 Programmable button Typically used for PTT communications. Where regulatory
1
restrictions exist
applications.
Note 1: Pakistan, Qatar
Figure 2 TC52x Rear View
1
3
13
, button is configurable for use with other
2
3
4
12
11
10
9
8
7
5
6
Number Item Function
1 Battery PowerPrecision+ Lithium-ion battery.
2 Basic hand strap mount Provides mounting point for Basic Hand Strap accessory.
3 Scan button Initiates data capture (programmable).
4 Battery release latches Press to remove the battery.
5 Volume up/down button Increase and decrease audio volume (programmable).
6 5 MP rear camera Takes photos and videos.
7 Camera flash Provides illumination for the camera.
8 Power button Turns the display on and off. Press and hold to reset the device,
power off or swap battery.
9 Microphone Use for noise cancellation.
10 Exit window Provides data capture using the imager.
11 NFC antenna Provides communication with other NFC-enabled devices.
12 Headset jack For audio output to headset.
13 Trigger handle mount Provide mounting support for the optional Trigger Handle.
19
Figure 3 TC52x-HC Rear View
1
3
Getting Started
11
10
4
5
9
8
6
7
2
3
Number Item Function
1 Battery >
15.48 Watt hours (typical) / > 4,150 mAh PowerPrecision+
Lithium-ion battery.
2 NFC Antenna Provides communication with other NFC-enabled devices.
3 Scan Button Initiates data capture (programmable).
4 Battery Release Latches Press to remove the battery.
5 Volume Up/Down Button Increase and decrease audio volume (programmable).
6 13 MP Rear Camera Takes photos and videos.
7 Camera Flash Provides illumination for the camera.
8 Power Button Turns the display on and off. Press and hold to reset the
device, power off or swap battery.
9 Microphone Use for noise cancellation.
10 Exit Window Provides data capture using the imager.
11 Red Alert Button Programmable button for use with applications.
Setting Up the Device
To start using the device for the first time:
1. Install a nano SIM card (TC57x only)
2. Install a micro secure digital (SD) card (optional).
3. Install hand strap (optional).
4. Install the battery.
5. Charge the device.
6. Power on the device.
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Installing the SIM Card
NOTE: TC57x only.
NOTE: Only use a nano SIM card.
CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper ESD
precautions include, but not limited to, working on an ESD mat and ensuring that the user is properly
grounded.
1. Remove access cover.
Getting Started
2. Slide the SIM card holder to the unlock position.
3. Lift the SIM card holder door.
4. Place the nano SIM card into the card holder with contacts facing down.
21
Close the SIM card holder door.
5.
Getting Started
6. Slide to SIM card holder door to the lock position.
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
22
Re-install the access door.
7.
Installing a microSD Card
The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack.
Refer to the documentation provided with the card for more information, and follow the manufacturer’s
recommendations for use.
CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card.
Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator
is properly grounded.
Getting Started
1. Lift the access door.
2. Slide the microSD card holder to the unlock position.
3. Lift the microSD card holder.
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Getting Started
Insert the microSD card into the card holder door ensuring that the card slides into the holding tabs on each
4.
side of the door.
5. Close the microSD card holder and slide into the lock position.
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
6. Re-install the access door.
Installing the Battery
NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,
stickers, etc., may compromise the intended performance of the device or accessories. Performance levels
such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature
resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery
well.
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Insert the battery, bottom first, into the battery compartment in the back of the device.
1.
2. Press the battery down into the battery compartment until the battery release latches snap into place.
Charging the Battery
Before using the device for the first time, charge the main battery until the green Charging/Notification light
emitting diode (LED) remains lit. To charge the device use a cable or a cradle with the appropriate power
supply. For information about the accessories available for the device, see Accessories for more information.
Getting Started
The battery charges from fully depleted to 90% in approximately 2.5 hours, and from fully depleted to 100% in
approximately three hours.
NOTE: In many cases the 90% charge provides plenty of charge for daily use. A full 100% charge lasts for
approximately 14 hours of use.
To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries
at room temperature with the device in sleep mode.
Charge batteries in temperatures from 5°C to 40°C (41°F to 104°F). The device or accessory always performs
battery charging in a safe and intelligent manner. At higher temperatures (for example: approximately +37°C
(+98°F)) the device or accessory may for small periods of time alternately enable and disable battery charging
to keep the battery at acceptable temperatures. The device or accessory indicates when charging is disabled
due to abnormal temperatures via its LED and a notification appears on the display.
To charge the main battery:
1. Connect the charging accessory to the appropriate power source.
2. Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The
Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.
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Charging Indicators
Table 2 Charging/Notification LED Charging Indicators
State LED Indication
Off Device is not charging. Device is not inserted correctly in the
Slow Blinking Amber (1 blink
every 4 seconds)
Slow Blinking Red (1 blink every
4 seconds)
Solid Green Charging complete.
Solid Red Charging complete but the battery is at end of useful life.
Getting Started
cradle or connected to a power source. Charger/cradle is not
powered.
Device is charging.
Device is charging but the battery is at end of useful life.
Fast Blinking Amber (2
blinks/second)
Fast Blinking Red (2
blinks/second)
Replacing the TC52x/TC57x Battery
NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,
stickers, etc., may compromise the intended performance of the device or accessories. Performance levels
such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature
resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery
well.
CAUTION: Do not add or remove microSD card during battery replacement.
Charging error, for example:
• Temperature is too low or too high.
• Charging has gone on too long without completion
(typically eight hours).
Charging error but the battery is at end of useful life, for
example:
• Temperature is too low or too high.
• Charging has gone on too long without completion
(typically eight hours).
To replace the battery:
1. Press the Power button until the menu appears.
2. Touch Battery Swap.
3. Follow the on-screen instructions.
WARNING: Do not remove the battery until after the red LED completely turns off. Loss of data may result.
4. Wait for the red LED to completely turn off.
5. If hand strap is attached, remove hand strap.
26
Press the two battery latches in.
6.
7. Lift the battery from the device.
Getting Started
CAUTION: Replace the battery within 75 seconds. After 75 seconds the device reboots and data may be lost.
8. Insert the replacement battery, bottom first, into the battery compartment in the back of the device.
9. Press the battery down until the battery release latches snap into place.
10. Replace the hand strap, if required.
11. Press the Power button to turn on the device.
Replacing the TC52x-HC Battery
The TC52x-HC device supports battery hot swap. The user can replace the battery by removing the battery
and replacing a new battery within 30 seconds maintaining Wi-Fi and memory. After 30 seconds, Wi-Fi
disconnects but the user still has another 60 seconds to replace the battery.
NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,
stickers, etc., may compromise the intended performance of the device or accessories. Performance levels
such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature
resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery
well.
CAUTION: Do not add or remove microSD card during battery replacement.
27
Getting Started
To replace the battery:
1. Press the two battery latches in.
2. Lift the battery from the device. The display turns off.
CAUTION: Replace the battery within 30 seconds to maintain Wi-Fi connection.
3. Insert the replacement battery, bottom first, into the battery compartment in the back of the device.
4. Press the battery down until the battery release latches snap into place.
5. The display turns on.
Replacing the microSD Card
NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,
stickers, etc., may compromise the intended performance of the device or accessories. Performance levels
such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature
resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery
well.
To replace the microSD card:
1. Press the Power button until the menu appears.
2. Touch Power off.
3. Touch OK.
4. If hand strap is attached, slide the hand strap clip up toward the top of the device and then lift.
28
Getting Started
Press the two battery latches in.
5.
6. Lift the battery from the device.
7. Lift the access door.
8. Remove microSD card from holder.
9. Insert the replacement microSD card.
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
10. Replace the access door.
11. Insert the battery, bottom first, into the battery compartment in the back of the device.
12. Press the battery down until the battery release latches snap into place.
13. Replace the hand strap, if required.
14. Press and hold the Power button to turn on the device.
Replacing the SIM Card
NOTE: TC57x only.
NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings,
stickers, etc., may compromise the intended performance of the device or accessories. Performance levels
such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature
resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery
well.
To replace the SIM card:
1. Press the Power button until the menu appears.
2. Touch Power off.
29
Getting Started
Touch OK.
3.
4. If hand strap is attached, slide the hand strap clip up toward the top of the device and then lift.
5. Press the two battery latches in.
6. Lift the battery from the device.
7. Lift the access door.
8. Slide the SIM card door to the unlock position.
9. Lift the SIM card holder door.
10. Remove the SIM card.
11. Place the new SIM card into the card holder with contacts facing down.
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