Zebra TC21,TC26 Product Reference Guide

TC21/TC26/ TC21­HC/TC26-HC

Touch Computer

Product Reference Guide

for Android 11™

MN-004301-04EN Rev A

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many
jurisdictions worldwide. Google, Android, Google Play and other marks are trademarks of Google LLC. All
other trademarks are the property of their respective owners. ©2021 Zebra Technologies Corporation and/
or its affiliates. All rights reserved.

Information in this document is subject to change without notice. The software described in this document
is furnished under a license agreement or nondisclosure agreement. The software may be used or copied
only in accordance with the terms of those agreements.

For further information regarding legal and proprietary statements, please go to:

SOFTWARE: zebra.com/linkoslegal.
COPYRIGHTS: zebra.com/copyright.
WARRANTY: zebra.com/warranty.
END USER LICENSE AGREEMENT: zebra.com/eula.

Terms of Use

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
or disclosed to any other parties for any other purpose without the express, written permission of Zebra
Technologies.

Copyright

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.

Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.

Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever (including,
without limitation, consequential damages including loss of business profits, business interruption, or loss
of business information) arising out of the use of, the results of use of, or inability to use such product, even
if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.

Contents

About This Guide............................................................................................................................................14

Configurations......................................................................................................................................... 14

Mobility DNA Enterprise License.......................................................................................................18

Licensed Features..........................................................................................................................19

Request Licenses..........................................................................................................................20

Notational Conventions........................................................................................................................21

Icon Conventions................................................................................................................................... 21

Service Information................................................................................................................................21

Determining Software Versions........................................................................................................22

Determining the Serial Number........................................................................................................22

Getting Started...............................................................................................................................................23

Unpacking the Device.........................................................................................................................23

Device Features.................................................................................................................................... 24

Setting Up the Device.........................................................................................................................25

Installing a microSD Card...........................................................................................................26

Installing the SIM Card................................................................................................................ 27

Installing the Battery.................................................................................................................... 29

Replacing the Battery.......................................................................................................................... 30

Replacing the microSD Card.............................................................................................................. 31

Replacing the SIM Card......................................................................................................................32

Using the Device............................................................................................................................................35

Home Screen......................................................................................................................................... 35

Setting Home Screen Rotation................................................................................................. 36

3

Contents

Status Bar........................................................................................................................................ 37

Managing Notifications................................................................................................................40

Opening the Quick Access Panel............................................................................................. 41

Editing Icons on the Quick Settings Bar................................................................................ 43

Battery Management............................................................................................................................43

Checking Battery Status..............................................................................................................44

Monitoring Battery Usage...........................................................................................................44

Low Battery Notification..............................................................................................................44

Interactive Sensor Technology......................................................................................................... 44

Waking the Device............................................................................................................................... 45

USB Communication............................................................................................................................ 45

Transferring Files...........................................................................................................................45

Transferring Photos...................................................................................................................... 46

Disconnecting from the Host Computer.................................................................................46

Settings............................................................................................................................................................ 47

Accessing Settings................................................................................................................................47

Display Settings..................................................................................................................................... 47

Setting the Screen Brightness Manually.................................................................................47

Setting the Screen Brightness Automatically........................................................................ 47

Setting Night Light........................................................................................................................48

Setting Screen Timeout...............................................................................................................48

Setting Screen Rotation.............................................................................................................. 48

Setting Lock Screen Notifications............................................................................................ 49

Setting Font Size...........................................................................................................................49

Notification LED Brightness Level............................................................................................49

Setting Touch Panel Mode.........................................................................................................49

Setting the Date and Time................................................................................................................ 50

General Sound Setting........................................................................................................................50

Sound Options...............................................................................................................................50

Setting Wake-Up Sources................................................................................................................... 51

Remapping a Button............................................................................................................................. 51

Remappable Keys.................................................................................................................................52

Alert Button.............................................................................................................................................53

4

Contents

Configure the Alert Button......................................................................................................... 53

Alert Accessibility Service.......................................................................................................... 53

Using an Alert Button.................................................................................................................. 53

Keyboards............................................................................................................................................... 53

Enabling Keyboards......................................................................................................................54

Switching Between Keyboards................................................................................................. 54

Using the Android and Gboard Keyboards...................................................................................54

Edit Text...........................................................................................................................................54

Entering Numbers, Symbols, and Special Characters........................................................ 54

Enterprise Keyboard............................................................................................................................ 55

Numeric Tab................................................................................................................................... 55

Alpha Tab........................................................................................................................................ 55

Additional Character Tab............................................................................................................55

Scan Tab..........................................................................................................................................55

Language Usage...................................................................................................................................55

Changing the Language Setting...............................................................................................55

Adding Words to the Dictionary...............................................................................................56

Notifications............................................................................................................................................ 56

Enabling Blink Light......................................................................................................................56

Applications.....................................................................................................................................................57

Installed Applications........................................................................................................................... 57

Accessing Apps.....................................................................................................................................58

Switching Between Recent Apps............................................................................................. 58

Battery Manager....................................................................................................................................59

Opening Battery Manager..........................................................................................................59

Battery Manager Information.....................................................................................................59

Camera.....................................................................................................................................................60

Taking Photos................................................................................................................................. 61

Recording Videos..........................................................................................................................62

Camera Settings............................................................................................................................ 63

DataWedge Demonstration................................................................................................................65

DataWedge Demonstration Icons............................................................................................ 65

Selecting a Scanner..................................................................................................................... 65

5

Contents

RxLogger................................................................................................................................................. 66

RxLogger Configuration.............................................................................................................. 66

Configuration File..........................................................................................................................66

Enabling Logging.......................................................................................................................... 66

Disabling Logging......................................................................................................................... 66

Extracting Log Files......................................................................................................................66

Backing Up Data...........................................................................................................................66

RxLogger Utility..............................................................................................................................67

Data Capture.................................................................................................................................................. 68

Imaging.....................................................................................................................................................68

Digital Camera....................................................................................................................................... 68

Linear Imager......................................................................................................................................... 69

Operational Modes...............................................................................................................................69

Scanning Considerations.................................................................................................................... 70

Scanning with the Internal Imager...................................................................................................70

Scanning with Internal Camera......................................................................................................... 72

Scanning with the RS507/RS507X Hands-Free Imager............................................................. 73

Scanning with the RS5100 Ring Scanner.......................................................................................75

Scanning with the RS6000 Bluetooth Ring Scanner..................................................................76

Scanning with the DS3578 Bluetooth Scanner............................................................................79

Scanning with the DS3678 Bluetooth Scanner.............................................................................81

Scanning with the DS8178 Digital Scanner................................................................................... 83

Pairing the Bluetooth Ring Scanner................................................................................................ 84

Pairing in SSI Mode Using Near Field Communication......................................................84

Pairing in HID Mode Using Near Field Communication.....................................................85

Pairing a Bluetooth Scanner.............................................................................................................. 87

Pairing Using Simple Serial Interface......................................................................................87

Pairing Using Bluetooth Human Interface Device............................................................... 88

DataWedge............................................................................................................................................. 88

Enabling DataWedge................................................................................................................... 88

Disabling DataWedge.................................................................................................................. 89

Supported Devices...............................................................................................................................89

Camera Supported Decoders................................................................................................... 89

6

Contents

SE4100 Internal Imager Supported Decoders...................................................................... 90

SE4710 Internal Imager Supported Decoders...................................................................... 90

RS507/RS507x Supported Decoders.......................................................................................91

RS5100 Supported Decoders....................................................................................................92

RS6000 Supported Decoders...................................................................................................93

DS3578 Supported Decoders...................................................................................................94

DS3678 Supported Decoders...................................................................................................94

DS8178 Supported Decoders....................................................................................................95

Wireless............................................................................................................................................................97

Wireless Wide Area Networks.......................................................................................................... 97

Sharing the Mobile Data Connection......................................................................................97

Data Usage..................................................................................................................................... 99

Cellular Network Settings......................................................................................................... 100

Wireless Local Area Networks........................................................................................................ 102

Connecting to a Wi-Fi Network...............................................................................................102

Wi-Fi Version.................................................................................................................................103

Removing a Wi-Fi Network....................................................................................................... 103

WLAN Configuration...........................................................................................................................103

Configuring a Secure Wi-Fi Network.....................................................................................103

Manually Adding a Wi-Fi Network..........................................................................................104

Configuring for a Proxy Server................................................................................................105

Configuring the Device to Use a Static IP Address...........................................................106

Wi-Fi Preferences.........................................................................................................................107

Additional Wi-Fi Settings........................................................................................................... 107

Wi-Fi Direct....................................................................................................................................108

Bluetooth................................................................................................................................................108

Adaptive Frequency Hopping..................................................................................................108

Security...........................................................................................................................................109

Bluetooth Profiles......................................................................................................................... 110

Bluetooth Power States...............................................................................................................111

Bluetooth Radio Power................................................................................................................111

Discovering Bluetooth Device(s)............................................................................................... 111

Changing the Bluetooth Name.................................................................................................112

7

Contents

Connecting to a Bluetooth Device..........................................................................................112

Selecting Profiles on the Bluetooth Device..........................................................................112

Unpairing a Bluetooth Device...................................................................................................112

Cast...........................................................................................................................................................112

Near Field Communications..............................................................................................................113

Reading NFC Cards..................................................................................................................... 114

Sharing Information Using NFC................................................................................................114

Enterprise NFC Settings............................................................................................................. 115

Calls.................................................................................................................................................................116

Emergency Calling............................................................................................................................... 116

Audio Modes..........................................................................................................................................116

Bluetooth Headset............................................................................................................................... 116

Wired Headset.......................................................................................................................................117

Adjusting Audio Volume.....................................................................................................................117

Making a Call Using the Dialer.........................................................................................................117

Accessing Dialing Options.........................................................................................................118

Make a Call Using Contacts..............................................................................................................118

Using the Dialer............................................................................................................................ 118

Using the Contacts App.............................................................................................................119

Make a Call Using Call History........................................................................................................ 119

Using the Call History List......................................................................................................... 119

Making a Conference Call on GSM................................................................................................ 119

Making a Call Using a Bluetooth Headset...................................................................................120

Answering Calls................................................................................................................................... 120

Call Settings........................................................................................................................................... 121

Accessories....................................................................................................................................................124

Battery Charging..................................................................................................................................127

Main Battery Charging............................................................................................................... 127

Spare Battery Charging............................................................................................................. 128

Charging Temperature...............................................................................................................128

1-Slot Charge Only Cradle................................................................................................................ 128

8

Contents

1-Slot Charge Only Cradle Setup............................................................................................129

Charging with the 1-Slot Charge Only Cradle...................................................................... 131

1-Slot USB/Ethernet Cradle................................................................................................................131

1-Slot USB/Ethernet Cradle Setup...........................................................................................132

USB/Ethernet Module................................................................................................................. 133

Charging with the 1-Slot USB/Ethernet Cradle.................................................................... 137

4-Slot Charge Only Cradle with Battery Charger....................................................................... 137

4-Slot Charge Only Cradle with Battery Charger Setup...................................................139

Charging with the 4-Slot Charge Only Cradle with Battery Charger.............................140

5-Slot Charge Only Cradle................................................................................................................ 141

5-Slot Charge Only Cradle Setup...........................................................................................142

Charging with the 5-Slot Charge Only Cradle.................................................................... 142

5-Slot Ethernet Cradle........................................................................................................................143

5-Slot Ethernet Cradle Setup................................................................................................... 144

Daisy-chaining Ethernet Cradles............................................................................................. 144

Ethernet Communication........................................................................................................... 145

Charging with the 5-Slot Ethernet Cradle.............................................................................147

4-Slot Battery Charger........................................................................................................................147

4-Slot Battery Charger Setup................................................................................................... 148

Charging Spare Batteries..........................................................................................................149

Hand Strap............................................................................................................................................ 150

Healthcare Belt Clip.............................................................................................................................151

Removing the Healthcare Belt Clip........................................................................................153

Healthcare Handstrap........................................................................................................................ 153

Soft Holster............................................................................................................................................154

Adjusting the Holster..................................................................................................................154

Wrist/Arm Mount.................................................................................................................................. 154

Wrist/Arm Mount Installation.................................................................................................... 155

Installing the Device into the Wrist Mount........................................................................... 156

Removing the Device from the Wrist Mount....................................................................... 156

Installing Wrist Mount Straps....................................................................................................157

3.5 mm Audio Adapter......................................................................................................................158

Accessing the USB-C Connector....................................................................................................160

USB Cable............................................................................................................................................. 160

9

Contents

USB Communication...................................................................................................................160

Charging the Device....................................................................................................................161

Trigger Handle..................................................................................................................................... 162

Installing the Optional Lanyard................................................................................................163

Inserting the Device into the Trigger Handle......................................................................163

Removing the Device from the Trigger Handle..................................................................164

Vehicle Cradle......................................................................................................................................165

Assembling the Mount...............................................................................................................165

Installing on the Windshield..................................................................................................... 166

Installing the Dash Mount......................................................................................................... 167

Installing the Device into the Vehicle Cradle...................................................................... 167

Connecting Power.......................................................................................................................169

Removing the Device from the Vehicle Cradle.................................................................. 170

USB Power Supply............................................................................................................................... 171

Setting Up the USB Power Supply..........................................................................................171

5-Slot Cradle Rack Installation..........................................................................................................171

Installing the 5-Slot Cradle on a Rack.................................................................................... 171

4-Slot Battery Chargers Rack Installation..................................................................................... 174

Installing 4-Slot Battery Chargers on a Rack....................................................................... 174

Installing the Rack Mount..................................................................................................................177

Wall Installation.................................................................................................................................... 180

Bottom Tray Assembly................................................................................................................181

Mounting the Bracket..................................................................................................................181

Application Deployment..............................................................................................................................183

Android Security.................................................................................................................................. 183

Secure Certificates...................................................................................................................... 183

Installing a Secure Certificate.................................................................................................. 183

Configuring Credential Storage Settings..............................................................................184

Android Development Tools............................................................................................................184

Android Development Workstation........................................................................................ 184

Enabling Developer Options.................................................................................................... 184

EMDK for Android....................................................................................................................... 185

StageNow for Android............................................................................................................... 185

10

Contents

GMS Restricted.................................................................................................................................... 185

ADB USB Setup...................................................................................................................................186

Enabling USB Debugging......................................................................................................... 186

Entering Android Recovery Manually.................................................................................... 186

Application Installation Methods.....................................................................................................187

Installing Applications Using the USB Connection.............................................................187

Installing Applications Using the Android Debug Bridge.................................................188

Installing Applications Using Wireless ADB......................................................................... 188

Installing Applications Using a microSD Card.....................................................................190

Uninstalling an Application.......................................................................................................190

Android System Update..................................................................................................................... 191

Performing a System Update Using microSD Card............................................................191

Performing a System Update Using ADB..............................................................................191

Performing a System Update using Wireless ADB............................................................192

Verifying System Update Installation.....................................................................................194

Android Enterprise Reset..................................................................................................................194

Performing an Enterprise Reset From Device Settings.................................................... 194

Performing an Enterprise Reset Using microSD Card...................................................... 195

Performing an Enterprise Reset Using Wireless ADB.......................................................195

Performing an Enterprise Reset Using ADB........................................................................ 197

Android Factory Reset.......................................................................................................................198

Performing a Factory Reset Using microSD Card..............................................................198

Performing a Factory Reset Using ADB................................................................................199

Performing a Factory Rest Using Wireless ADB............................................................... 200

Android Storage.................................................................................................................................. 201

Random Access Memory......................................................................................................... 202

Viewing Memory.........................................................................................................................202

Internal Storage.......................................................................................................................... 202

External Storage......................................................................................................................... 203

Managing Apps...................................................................................................................................204

App Details...................................................................................................................................204

Managing Downloads....................................................................................................................... 204

Maintenance and Troubleshooting...........................................................................................................205

11

Contents

Maintaining the Device.....................................................................................................................205

Battery Safety Guidelines................................................................................................................ 205

Best Practices for Enterprise Mobile Computing Devices Operating in Hot

Environments and Direct Sunlight............................................................................................206

Cleaning Instructions.........................................................................................................................206

Approved Cleanser Active Ingredients................................................................................ 207

Approved Cleanser Active Ingredients for Healthcare Devices....................................207

Harmful Ingredients....................................................................................................................207

Device Cleaning Instructions...................................................................................................207

Special Cleaning Notes............................................................................................................208

Cleaning Materials Required...................................................................................................208

Cleaning Frequency...................................................................................................................208

Cleaning the Device..........................................................................................................................208

Housing......................................................................................................................................... 208

Display........................................................................................................................................... 208

Camera and Exit Window........................................................................................................ 209

Cleaning Battery Connectors..................................................................................................209

Cleaning Cradle Connectors...................................................................................................209

Troubleshooting..................................................................................................................................209

Resetting the Device..................................................................................................................210

Troubleshooting the Device.....................................................................................................210

1-Slot Charge Only Cradle Troubleshooting........................................................................ 212

1-Slot USB/Ethernet Cradle Troubleshooting.......................................................................213

4-Slot Charge Only Cradle with Battery Charger Troubleshooting............................... 214

5-Slot Charge Only Cradle Troubleshooting....................................................................... 214

5-Slot Ethernet Cradle Troubleshooting...............................................................................215

4-Slot Battery Charger Troubleshooting...............................................................................216

USB-C Audio Adapter................................................................................................................ 216

Technical Specifications..............................................................................................................................217

Decode Distances............................................................................................................................... 217

Back Housing....................................................................................................................................... 218

I/O Connector Pin-Outs..................................................................................................................... 218

1-Slot Charge Only Cradle Technical Specifications................................................................. 219

12

Contents

1-Slot USB/Ethernet Cradle Technical Specifications...............................................................220

4-Slot Charge Only Cradle with Battery Charger Technical Specifications........................220

5-Slot Charge Only Cradle Technical Specifications................................................................ 221

5-Slot Ethernet Cradle Technical Specifications........................................................................ 221

4-Slot Battery Charger Technical Specifications....................................................................... 222

Trigger Handle Technical Specifications.....................................................................................223

USB-C Audio Adapter Technical Specifications........................................................................ 223

Vehicle Cradle Technical Specifications......................................................................................224

13

About This Guide

About This Guide

This guide provides information about setting up and using TC21/TC26 touch computers with the
AndroidTM 10 operating system. Some screens shown in this guide may differ from the actual screens

shown on the device.

Configurations

The following table covers all configurations of the device. Models available in your area may vary.

Table 1WLAN Configurations

Part

Number

TC210K­01A222

TC210K­01A242

TC210K­01A422

TC210K­01A442

Radios Battery Camera Memory Connector/

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

Basic
Battery

Extended
Battery

Basic
Battery

Extended
Battery

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

4 GB
RAM/64
GB
Flash

4 GB
RAM/64
GB
Flash

Data

Alert

Button

2-pin
Connector2Dimager

2-pin
Connector2Dimager

2-pin
Connector2Dimager

2-pin
Connector2Dimager

Capture
Options

(SE4710)
and
integrated
NFC

(SE4710)
and
integrated
NFC

(SE4710)
and
integrated
NFC

(SE4710)
and
integrated
NFC

Operating

System

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

14

About This Guide

Table 1WLAN Configurations (Continued)

Part

Number

TC210K­01A423

TC210K­01B212

TC210K­01B232

TC210K­01D221

TC210K­01D241

Radios Battery Camera Memory Connector/

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

Basic
Battery

Basic
Battery

Extended
Battery

Basic
Battery

Extended
Battery

13 MP
rear/5
MP
front

13 MP
rear/
no
front
camera

13 MP
rear/
no
front
camera

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

4 GB
RAM/64
GB
Flash

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

Data

Alert

Button

8-pin
Connector2Dimager

2-pin
Connector2Dimage

2-pin
Connector2Dimage

No
ConnectorNoScanner

No
ConnectorNoScanner

Capture
Options

(SE4710)
and
integrated
NFC

(SE4100)
and
integrated
NFC

(SE4100)
and
integrated
NFC

Operating

System

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

TC210K­02A222

TC210K­02B212

TC210K­02B412

TC210K­0HD224
(Healthcare)

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v3/
wWPAN: Bluetooth
v5.0 Low Energy

Basic
Battery

Basic
Battery

Basic
Battery

Basic
Battery

13 MP
rear/5
MP
front

13 MP
rear/
no
front
camera

13 MP
rear/
no
front
camera

13 MP
rear/5
MP
front

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

4 GB
RAM/64
GB
Flash

3 GB
RAM/32
GB
Flash

2-pin
Connector2Dimager

(SE4710)
and
integrated
NFC

2-pin
Connector2Dimager

(SE4100)
and
integrated
NFC

2-pin
Connector2Dimager

(SE4100)
and
integrated
NFC

Back
Alert
Button

No
Scanner

Android
Open
Source
Project
(AOSP) 11
(China only).

Android
Open
Source
Project
(AOSP) 11
(China only).

Android
Open
Source
Project
(AOSP) 11
(China only).

Google
Mobile
Services
(GMS) 11.

15

About This Guide

Table 1WLAN Configurations (Continued)

Part

Number

TC210K­0HB224
(Healthcare)

TC210K­06B224
(Healthcare)

Table 2WWAN Configurations

Part

Number

TC26AK­11A222
TC26BK­11A222

Radios Battery Camera Memory Connector/

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v3/
wWPAN: Bluetooth
v5.0 Low Energy

WLAN: 802.11 a/b/
g/n/ac/d/h/i/r/k/v3/
wWPAN: Bluetooth
v5.0 Low Energy

Radios Battery Camera Memory Connector/

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

Basic
Battery

Basic
Battery

Basic
Battery

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

Data

Alert

Button

Back
Alert
Button

Back
Alert
Button

Alert

Button

2-pin
Connector2Dimager

Capture
Options

2D
imager
(SE4100)
and
integrated
NFC

2D
imager
(SE4100)
and
integrated
NFC

Data
Capture
Options

(SE-4710)
and
integrated
NFC

Operating

System

Google
Mobile
Services
(GMS) 11.

Android
Open
Source
Project
(AOSP) 11
(China only).

Operating

System

Google
Mobile
Services
(GMS) 11.

TC26AK­11A242
TC26BK­11A242

TC26AK­11A422
TC26BK­11A422

TC26AK­11A423
TC26BK­11A423

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

Extended
Battery

Basic
Battery

Basic
Battery

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

3 GB
RAM/32
GB
Flash

4 GB
RAM/64
GB
Flash

4 GB
RAM/64
GB
Flash

2-pin
Connector2Dimager

(SE-4710)
and
integrated
NFC

2-pin
Connector2Dimager

(SE-4710)
and
integrated
NFC

8-pin
Connector2Dimager

(SE-4710)
and
integrated
NFC

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

16

About This Guide

Table 2WWAN Configurations (Continued)

Part

Number

TC26AK­11A442
TC26BK­11A442

TC26AK­11B212
TC26BK­11B212

TC26AK­11B232
TC26BK­11B232

TC26AK­11D221
TC26BK­11D221

Radios Battery Camera Memory Connector/

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

Extended
Battery

Basic
Battery

Extended
Battery

Basic
Battery

13 MP
rear/5
MP
front

13 MP
rear/
no
front
camera

13 MP
rear/
no
front
camera

13 MP
rear/5
MP
front

4 GB
RAM/64
GB
Flash

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

Data

Alert

Button

2-pin
Connector2Dimager

2-pin
Connector2Dimager

2-pin
Connector2Dimager

No
ConnectorNoScanner

Capture
Options

(SE-4710)
and
integrated
NFC

(SE-4100)
and
integrated
NFC

(SE-4100)
and
integrated
NFC

Operating

System

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

TC26AK­21D221
TC26BK­21D221

TC26AK­11D241
TC26BK­11D241

TC26AK­21A222
TC26BK­21A222

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/eSIM

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/eSIM

Basic
Battery

Extended
Battery

Basic
Battery

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

13 MP
rear/5
MP
front

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

No
ConnectorNoScanner

No
ConnectorNoScanner

2-pin
Connector2Dimager

(SE-4710)
and
integrated
NFC

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

17

About This Guide

Table 2WWAN Configurations (Continued)

Part

Number

TC26CK­12A222

TC26CK­12B212

TC26BK­1HB224
(Healthcare)

TC26BK­1HD224
(Healthcare)

Radios Battery Camera Memory Connector/

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CDMA

Basic
Battery

Basic
Battery

Basic
Battery

Basic
Battery

13 MP
rear/5
MP
front

13 MP
rear/
no
front
camera

13 MP
rear /
5 MP
front

13 MP
rear /
5 MP
front

3 GB
RAM/32
GB
Flash

3 GB
RAM/32
GB
Flash

3 GB
RAM /
32 GB
Flash

3 GB
RAM /
32 GB
Flash

Data

Alert

Button

2-pin
Connector2Dimager

2-pin
Connector2Dimager

Back
Alert
Button

Back
Alert
Button

Capture
Options

(SE-4710)
and
integrated
NFC

(SE-4100)
and
integrated
NFC

2D
imager
(SE-4100)
and
integrated
NFC

No
scanner

Operating

System

Android
Open
Source
Project
(AOSP) 11
(China only).

Android
Open
Source
Project
(AOSP) 11
(China only).

Google
Mobile
Services
(GMS) 11.

Google
Mobile
Services
(GMS) 11.

TC26BK­16B224
(Healthcare)

TC26EK­21A222­NA

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE

WLAN: 802.11
a/b/g/n/ac/d/h/
i/r/k/v/wWPAN:
Bluetooth
v5.0 Low
EnergyWWAN:
HSPA+/LTE/CBRS

Mobility DNA Enterprise License

Powerful complimentary Mobility DNA tools are made available and ready to use, making it easier to stage,
secure and troubleshoot devices; capture and send data to your applications right out of the box; restrict
access to features and applications; and more. The Mobility DNA Enterprise License delivers premium
voice capabilities over Wi-Fi and unlocks powerful tools and utilities that takes workforce productivity and
device management simplicity to a new level.

Basic
Battery

Basic
Battery

13 MP
rear /
5 MP
front

13 MP
rear /
5 MP
front

3 GB
RAM /
32 GB
Flash

3 GB
RAM /
32 GB
Flash

Back
Alert
Button

2-pin
Connector2Dimager

2D
imager
(SE-4100)
and
integrated
NFC

(SE-4710)
and
integrated
NFC

Android
Open
Source
Project
(AOSP) 11
(China only).

Google
Mobile
Services
(GMS) 11.

18

VoLTE delivers superior voice quality over cellular networks, while Zebra’s advanced VoWiFi technology,
included with the Mobility DNA Enterprise License, delivers superior voice quality over all of your WiFi
voice applications. For example, Push-to-Talk Express for basic walkie-talkie style communications, the

Workforce Connect PTT Pro1 subscription service for walkie talkie-style communications over cellular and
WiFi networks, and Workforce Connect Voice1 to turn TC21 and TC26 devices into fully-featured PBX

handsets.

Licensed Features

Licensed features are only available on this device with the purchase of a Mobility DNA Enterprise License.
A single license unlocks all premium features on the device. Some apps may require a download from

zebra.com/support. Please contact your administrator or go to zebra.com for more information.

NOTE: Android Multi-User Mode is not supported by the Mobility DNA Enterprise License.
Entering Multi-User Mode on a device with an active Mobility DNA Enterprise License may cause
undefined behavior.

Core OS, Apps, and mDNA

Core OS, apps, and mDNA features that require the purchase of a Mobility DNA Enterprise License.

About This Guide

Fusion

• PowerPrecisionConsole

• Zebra Volume Control

• Secure NFC through EMDK

• Firmware Over the Air (FOTA)

• Device Tracker

• Enterprise Keyboard

• Device Central

• NG SimulScan through EMDK and DataWedge

• WFC Voice

Fusion features that require the purchase of a Mobility DNA Enterprise License.

• Power Management (WMM U-APSD)

• EAP Methods (LEAP)

• PEAP Phase 2: GTC Dynamic Password

• Fast Roam (CCKM)

• CCXv4 (compliant, but not certified)

• Band Preference (5 GHz Only)

• Subnet Roam

1

Optional Zebra voice solutions available for purchase. Push-to-Talk Express and Workforce Connect PTT Pro do not
require the MDNA Enterprise license. Workforce Connect Voice and other third party full duplex voice solutions require
the MDNA Enterprise license for performance and support.

19

About This Guide

• 802.11v

• Fusion Logger

• Fusion Status

• WorryFree WiFi

• WorryFree WiFi Manager (WorryFree WiFi)

• Wi-Fi Manager (Wi-Fi)

• Channel mask

• AutoTimeConfig

• CCKM

• WLANPowerSave (WMM-PS)

• EnableRestrictedSettingsUI

• BandPreference

• SubNetRoam

• PasswordProtectEncryption

• 802.11v

• CallAdmissionControl

• Gratuitous ARP

• Profile configuration (Dynamic GTC)

• Profile configuration (LEAP)

Connectivity

Connectivity features that require the purchase of a Mobility DNA Enterprise License.

• Bluetooth Silent Pairing, Trusted and Single Pairing

• Bluetooth NFC Tap and Pair

• Bluetooth CSPs

• Disable future pairing with remote Bluetooth devices.

• Do not allow the device to be visible to other devices over Bluetooth.

• Allow Silent Pairing

• SmartLeash (Quality monitoring feature)

• Clear All PDL (Paired Device List)

Request Licenses

Customers, partners, and distributors require a Mobility DNA Enterprise License. Please request an
evaluation or trial license through your account manager.

An account manager or sales engineer can request a trial or evaluation of the Mobility DNA Enterprise
License for customers, partners, or distributors using SFDC forms.

20

Zebra engineering can submit a request for a trial or evaluation of the Mobility DNA Enterprise License
using Service NOW.

Notational Conventions

The following conventions are used in this document:

• Bold text is used to highlight the following:

• Dialog box, window, and screen names

• Drop-down list and list box names

• Checkbox and radio button names

• Icons on a screen

• Key names on a keypad

• Button names on a screen

• Bullets (•) indicate:

• Action items

About This Guide

• List of alternatives

• Lists of required steps that are not necessarily sequential.

• Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.

Icon Conventions

The documentation set is designed to give the reader more visual clues. The following graphic icons are
used throughout the documentation set.

NOTE: The text here indicates information that is supplemental for the user to know and that is
not required to complete a task.The text here indicates information that is important for the user
to know.

IMPORTANT: The text here indicates information that is important for the user to know.

CAUTION: If the precaution is not heeded, the user could receive a minor or moderate injury.

WARNING: If danger is not avoided, the user CAN be seriously injured or killed.

DANGER: If danger is not avoided, the user WILL be seriously injured or killed.

Service Information

If you have a problem with your equipment, contact Zebra Global Customer Support for your region.
Contact information is available at: zebra.com/support.

When contacting support, please have the following information available:

• Serial number of the unit

21

• Model number or product name

• Software type and version number

Zebra responds to calls by email, telephone, or fax within the time limits set forth in support agreements.

If your problem cannot be solved by Zebra Customer Support, you may need to return your equipment for
servicing and will be given specific directions. Zebra is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty.

If you purchased your Zebra business product from a Zebra business partner, contact that business partner
for support.

Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.

1.

Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .

2. Touch About phone.

3. Scroll to view the following information:

About This Guide

• Battery information

• Emergency information

• SW components

• Legal information

• Model & hardware

• Android version

• Android Security Update

• Google Play system update

• Baseband version

• Kernel version

• Build number

To determine the deviceInternational Mobile Equipment Identity (IMEI) information (WWAN only), touch
About phone > IMEI.

• IMEI - Displays the IMEI number for the device.

• IMEI SV - Displays the IMEI software version (SV) number for the device.

Determining the Serial Number

Before contacting Customer Support, determine the serial number of your device.

1.

Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .

2. Touch About phone.

3. Touch Model & hardware.

22

Getting Started

Getting Started

This section provides information to get the device up and running for the first time.

Unpacking the Device

1. Carefully remove all protective material from the device and save the shipping container for later

storage and shipping.

2. Verify that the following items were received:

• Touch computer

• USB-C cover (TC2X-HC only).

• PowerPrecision Lithium-ion battery

• Regulatory Guide.

3. Inspect the equipment for damage. If any equipment is missing or damaged, contact Customer Support
center immediately. See About This Guide on page 14.

4. Prior to using the device for the first time, remove the protective shipping film that covers the exit
window, touch screen, and rear camera.

23

Device Features

Figure 1Front View

Getting Started

1 Front Camera Takes photos and videos (available on some models).

2 Receiver Use for audio playback in Handset mode.

3 Proximity/Light Sensor Determines proximity for turning off display when in Handset

mode.Determines ambient light for controlling display backlight
intensity.

4 Data Capture LED Indicates data capture status.

5 Charging/Notification

LED

6 Touch Screen Displays all information needed to operate the device.

7 Speaker Provides audio output for video and music playback. Provides audio

8 Cradle Charging

Contacts

9 USB-C Connector Provides USB host and client communications, and device charging

10 Microphone Use for communications in Handset mode.

11 PTT Button Typically used for Push-to-Talk communications. Where regulatory

Indicates battery charging status while charging and application
generated notifications.

in speakerphone mode.

Provides device charging via cradles and accessories.

via cables and accessories.NOTE: For healthcare devices, it is not
recommended to remove the USB-C cover to ensure proper device
sealing.

restrictions exista for Push-to-Talk VoIP communication, this button
is configurable for use with other applications.

12 Scan Button Initiates data capture (programmable).

a

Pakistan, Egypt, Jordan, Qatar

24

Figure 2Rear View

Getting Started

13 NFC Antenna Provides communication with other NFC-enabled devices.

14 Basic Hand Strap

Mount

15 Battery Release

Latches

16 Alert Button Red alert button (available on healthcare devices only).

17 Battery Standard - 3,400 mAh (typical) / 3,300 mAh (minimum),

18 Volume Up/Down

Button

19 Scan Button Initiates data capture (programmable).

20 Camera Flash Provides illumination for the camera.

21 Rear Camera Takes photos and videos.

22 Power Button Turns the display on and off. Press and hold to reset the device or

23 Exit Window Provides data capture using the imager.

24 Microphone Use for communications in Speakerphone mode.

25 cbrs logo Citizens Broadband Radio Service (cbrs) available on TC26EK

Provides mounting point for Basic Hand Strap accessory.

Press to remove the battery.

PowerPrecision Lithium-ion BatteryExtended - 5,260 mAh (typical) /
5,000 mAh (minimum), PowerPrecision Lithium-ion Battery.

Increase and decrease audio volume (programmable).

power off.

configuration.

Setting Up the Device

Follow these steps before using the device for the first time.

1. Install a micro secure digital (SD) card (optional).

25

2. Installing a nano SIM card (optional)

3. Install hand strap (optional).

4. Install the battery.

5. Charge the device.

6. Power on the device.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack.
For more information, refer to the documentation provided with the card and follow the manufacturer’s
recommendations for use.

CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the
microSD card. Proper ESD precautions include, but are not limited to, working on an ESD mat and
ensuring that the operator is properly grounded.

1. Lift and remove the access door.

Getting Started

2. Slide the microSD card holder to the unlock position.

3. Lift the microSD card holder.

26

Getting Started

4. Insert the microSD card into the card holder door, and ensure that the card slides into the holding tabs
on each side of the door.

5. Close the microSD card holder and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device

sealing.

6. Replace the access door.

Installing the SIM Card

NOTE: Only use a nano SIM card. Not applicable to TC21.

CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card.

Proper ESD precautions include, but not limited to, working on an ESD mat and ensuring that the
user is properly grounded.

27

Getting Started

1. Lift the access door.

2. Slide the SIM card holder to the unlock position.

3. Lift the SIM card holder door.

4. Place the nano SIM card into the card holder with contacts facing down.

28

Getting Started

5. Close the SIM card holder door and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device

sealing.

6. Replace the access door.

Installing the Battery

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags,

engravings, stickers may compromise the intended performance of the device or accessories.
Performance levels such as sealing (Ingress Protection (IP)), impact performance (drop and
tumble), functionality, temperature resistance could be effected. DO NOT put any labels, asset
tags, engravings, stickers in the battery well.

1. Insert the battery, bottom first, into the battery compartment in the back of the device.

29

2. Press the battery down into the battery compartment until the battery release latches snap into place.

For information on battery charging, see Battery Charging on page 127.

Replacing the Battery

CAUTION: Do not add or remove SIM or microSD card during battery replacement.

1. Press the Power button until the menu appears.

2. Touch Power Off.

3. Wait for the device to completely turn off.

4. If the hand strap is attached, slide the hand strap clip away from the bottom of the device, and then lift.

Getting Started

5. Press the two battery latches in.

6. Lift the battery from the device.

30