TC21 / TC26
Touch Computer
Quick Start Guide
MN-003892-05EN Rev. A
Copyright
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many
jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2021 Zebra
Technologies Corporation and/or its affiliates. All rights reserved.
COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to
zebra.com/copyright
TC21/TC26 Quick Start Guide
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WARRANTY: For complete warranty information, go to zebra.com/warranty
END USER LICENSE AGREEMENT: For complete EULA information, go to zebra.com/eula
Terms of Use
• Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining
the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to
any other parties for any other purpose without the express, written permission of Zebra Technologies.
• Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
• Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
• Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever (including,
without limitation, consequential damages including loss of business profits, business interruption, or loss of
business information) arising out of the use of, the results of use of, or inability to use such product, even if
Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
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Unpacking
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1. Carefully remove all protective material from the device and save the shipping container for later storage
and shipping.
2. Verify that the following were received:
• Touch computer
• PowerPrecision Lithium-ion battery
• Regulatory Guide.
3. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global Customer
Support center immediately.
4. Prior to using the device for the first time, remove the protective shipping film that covers the scan window,
display and camera window.
Features
Figure 1 Front View
TC21/TC26 Quick Start Guide
Table 1 Front View Features
Number Item Function
1 Front Camera Takes photos and videos (available on some models).
2 Receiver Use for audio playback in Handset mode.
3 Proximity/Light Sensor Determines proximity for turning off display when in handset mode.
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Pakistan, Egypt, Jordan, Qatar
Determines ambient light for controlling display backlight intensity.
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Table 1 Front View Features (contin ued)
Number Item Function
4 Data Capture LED Indicates data capture status.
5 Charging/Notification LED Indicates battery charging status while charging and application
generated notifications.
6 Touch Screen Displays all information needed to operate the device.
7 Speaker Provides audio output for video and music playback. Provides
audio in speakerphone mode.
8 Cradle Charging Contacts Provides device charging via cradles and accessories.
9 USB-C Connector Provides USB host and client communications, and device
charging via cables and accessories.
10 Microphone Use for communications in Handset mode.
11 Programmable Button Typically used for Push-to-Talk communications. Where regulatory
restrictions exist
is configurable for use with other applications.
1
for Push-to-Talk VoIP communication, this button
12 Scan Button Initiates data capture (programmable).
1
Pakistan, Egypt, Jordan, Qatar
Figure 2 Rear View
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TC21/TC26 Quick Start Guide
Table 2 Back View Features
Number Item Function
13 NFC Antenna Provides communication with other NFC-enabled devices.
14 Basic Hand Strap Mount Provides mounting point for Basic Hand Strap accessory.
15 Battery Release Latches Press to remove the battery.
16 Alert Button Red alert button (available on healthcare devices only).
17 Battery Standard - 3,400 mAh (typical) / 3,300 mAh (minimum)
PowerPrecision Lithium-ion Battery
Extended - 5,260 mAh (typical) / 5,000 mAh (minimum),
PowerPrecision Lithium-ion Battery.
18 Volume Up/Down Button Increase and decrease audio volume (programmable).
19 Scan Button Initiates data capture (programmable).
20 Camera Flash Provides illumination for the camera.
21 Rear Camera Takes photos and videos.
22 Power Button Turns the display on and off. Press and hold to reset the device or
23 Exit Window Provides data capture using the imager.
24 Microphone Use for communications in Speakerphone mode.
25 cbrs logo Citizens Broadband Radio Service (cbrs) available on TC26EK
Setting Up the Device
To start using the device for the first time.
1. Install a micro secure digital (SD) card (optional).
2. Installing a nano SIM card (optional)
3. Install hand strap (optional).
4. Install the battery.
5. Charge the device.
6. Power on the device.
power off.
configuration.
Installing a microSD Card
The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack.
Refer to the documentation provided with the card for more information, and follow the manufacturer’s
recommendations for use.
CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card. Proper ESD pre
cautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.
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TC21/TC26 Quick Start Guide
1. Lift the access door.
Figure 3 Lift Access Door
2. Slide the microSD card holder to the unlock position.
Figure 4 Unlock microSD Card Holder
3. Lift the microSD card holder.
Figure 5 Lift the microSD Card Holder
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TC21/TC26 Quick Start Guide
4. Insert the microSD card into the card holder door ensuring that the card slides into the holding tabs on each
side of the door.
Figure 6 Insert microSD Card in Holder
5. Close the microSD card holder and slide into the lock position.
Figure 7 Re-install Access Door
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
6. Re-install the access door.
Figure 8 Replace Access Door
Installing the SIM Card
NOTE: Only use a nano SIM card. Not applicable to TC21.
CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper ESD precautions
include, but not limited to, working on an ESD mat and ensuring that the user is properly grounded.
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TC21/TC26 Quick Start Guide
1. Remove access cover.
Figure 9 Remove Access Door
2. Slide the SIM card holder to the unlock position.
Figure 10 Unlock SIM Card Holder
3. Lift the SIM card holder door.
Figure 11 Lift the SIM Card Holder
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TC21/TC26 Quick Start Guide
4. Place the nano SIM card into the card holder with contacts facing down.
Figure 12 Place SIM Card in Holder
5. Close the SIM card holder door and slide into the lock position.
Figure 13 Close SIM Card Holder Door
CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.
6. Re-install the access door.
Figure 14 Replace Access Door
Installing the Battery
NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings, stickers, etc.,
may compromise the intended performance of the device or accessories. Performance levels such as sealing (Ingress Pro
tection (IP)), impact performance (drop and tumble), functionality, temperature resistance, etc. could be effected. DO NOT
put any labels, asset tags, engravings, stickers, etc. in the battery well.
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TC21/TC26 Quick Start Guide
1. Insert the battery, bottom first, into the battery compartment in the back of the device.
Figure 15 Insert Bottom of Battery into Battery Compartment
2. Press the battery down into the battery compartment until the battery release latches snap into place.
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Charging the Device
CAUTION: Ensure that you follow the guidelines for battery safety described in the device Product Reference Guide.
Use one of the following accessories to charge the device and/or spare battery.
Table 3 Accessories
Accessory Part Number Description
1-Slot Charge Only Cradle CRD-TC2Y-BS1CO-01 Provides device charging only. Requires
1-Slot USB/Ethernet
Cradle
4-Slot Charge Only Cradle
with Battery Charger Kit
5-Slot Charge Only Cradle CRD-TC2Y-BS5CO-01 Charges up to five devices. Charges up to
5-Slot Ethernet Cradle CRD-TC2Y-SE5ET-01 Provides device charging and provides
4-Slot Battery Charger SAC-TC2Y-4SCHG-01 Charges up to four battery packs. Requires
Cigarette Light Adapter
Auto Charge Cable
USB-C Communication
and Charge Cable
Micro USB Communication
Cable
TC21/TC26 Quick Start Guide
USB-C cable (CBL-TC5X-USBC2A-01) and
power supply (PWR-WUA5V12W0xx).
CRD-TC2Y-SE1ET-01 Provides device charging and communication,
and charging for Extended Power Pack.
Requires power supply
(PWR-BGA12V50W0WW), DC line cord
(CBL-DC-388A1-01), and country-specific AC
line cord.
CRD-TC2Y-BS54B-01 Charges up to four devices and four spare
batteries. Requires power supply
(PWR-BGA12V108W0WW), DC line cord
(CBL-DC-381A1-01), and country-specific AC
line cord.
four devices and four spare batteries.
Requires power supply
(PWR-BGA12V108W0WW), DC line cord
(CBL-DC-381A1-01), and country-specific AC
line cord.
Ethernet communication for up to five
devices. Requires power supply
(PWR-BGA12V108W0WW), DC line cord
(CBL-DC-381A1-01), and country-specific AC
line cord.
power supply (PWR-BGA12V50W0WW), DC
line cord (CBL-DC-388A1-01), and
country-specific AC line cord.
CHG-AUTO-USB1-01 Provides power to the device from a cigarette
lighter socket. Requires USB-C cable
(CBL-TC5X-USBC2A-01).
CBL-TC5X-USBC2A-01 Provides UBC-A to USB-C communication
and power to the device.
25-124330-01R Provides USB communication for the 1-Slot
USB/Ethernet Cradle and the USB/Ethernet
Module.
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Main Battery Charging
To charge a device:
1. Insert the device into a slot to begin charging.
2. Ensure the device is seated properly.
The device’s Charging/Notification LED indicates the status of the battery charging in the device. The standard
battery charges from fully depleted to 90% in approximately three hours. The extended battery charges from
fully depleted to 90% in approximately four hours.
NOTE: In many cases the 90% charge provides plenty of charge for daily use.
To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries at room
temperature with the device in sleep mode.
Table 4 Charging/Notification LED Charging Indicators
State Indication
Off Device is not charging. Device is not inserted correctly in the cradle
TC21/TC26 Quick Start Guide
or connected to a power source. Charger/cradle is not powered.
Slow Blinking Amber (1 blink every 4
seconds)
Slow Blinking Red (1 blink every 4
seconds)
Solid Green Charging complete.
Solid Red Charging complete but the battery is at end of useful life.
Fast Blinking Amber (2
blinks/second)
Fast Blinking Red (2 blinks/second) Charging error but the battery is at end of useful life., for example:
Spare Battery Charging
To charge a spare battery:
1. Insert the battery into a battery charging well.
Device is charging.
Device is charging but the battery is at end of useful life.
Charging error, for example:
• Temperature is too low or too high.
• Charging has gone on too long without completion (typically
eight hours).
• Temperature is too low or too high.
• Charging has gone on too long without completion (typically
eight hours).
2. Gently press down on the battery to ensure proper contact.
The Spare Battery Charging LED on the cup indicates the status of the spare battery charging. The standard
battery charges from fully depleted to 90% in approximately three hours. The extended battery charges from
fully depleted to 90% in approximately four hours.
NOTE: In many cases the 90% charge provides plenty of charge for daily use.
To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries at room
temperature with the device in sleep mode.
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Table 5 Spare Battery LED Charging Indicators
LED Indication
Solid Amber Spare battery is charging.
Solid Green Spare battery charging is complete.
Solid Red Spare battery is charging and battery is at the end of useful life.
Fast Blinking Red (2 blinks/second) Error in charging; check placement of spare battery and battery
Off No spare battery in slot. Spare battery not placed in slot
Charging Temperature
Charge batteries in temperatures from 5°C to 40°C (41°F to 104°F). The device or accessory always performs
battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately +37°C (+98°F))
the device or accessory may for brief periods of time alternately enable and disable battery charging to keep
the battery at acceptable temperatures. The device or accessory indicates when charging is disabled due to
abnormal temperatures via its LED and a notification appears on the display.
TC21/TC26 Quick Start Guide
Charging complete and battery is at the end of useful life.
is at the end of useful life.
correctly. Cradle is not powered.
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1-Slot Charge Only Cradle
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Figure 16 1–Slot Charge Only Cradle Features
TC21/TC26 Quick Start Guide
Table 6 1-Slot Charge Only Cradle Features
Number Item
1 Device charging slot
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TC21/TC26 Quick Start Guide
1
1-Slot USB/Ethernet Cradle
Figure 17 1–Slot USB/Ethernet Cradle Features
Table 7 1-Slot USB/Ethernet Cradle Features
Number Item
1 Device charging slot
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TC21/TC26 Quick Start Guide
1
4
3
2
4-Slot Charge Only Cradle with Battery Charger
Figure 18 4-Slot Charge Only Cradle with Battery Charger
Table 8 4-Slot Charge Only Cradle with Battery Charger Features
Number Item
1 Spare battery charging LED
2 Device charging slot
3 Spare battery slot
4 Power LED
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5-Slot Charge Only Cradle
2
1
Figure 19 5-Slot Charge Only Cradle
TC21/TC26 Quick Start Guide
Table 9 5-Slot Charge Only Cradle Features
Number Item
1 Device charging slot
2 Power LED
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5-Slot Ethernet Cradle
2
1
3
Figure 20 5-Slot Ethernet Cradle
TC21/TC26 Quick Start Guide
Table 10 5-Slot Ethernet Cradle Features
Number Item
1 Device charging slot
2 1000 LED
3 100/100 LED
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4-Slot Battery Charger
2
1
3
Figure 21 4-Slot Battery Charger
TC21/TC26 Quick Start Guide
Table 11 4-Slot Battery Charger Features
Number Item
1Battery slot
2 Battery charging LED
3 Power LED
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USB cable
The USB cable plugs into the bottom of the device. When attached to the device the cable allows charging,
transferring data to a host computer, and connecting USB peripherals.
Figure 22 USB cable
TC21/TC26 Quick Start Guide
Scanning with Internal Imager
To read a barcode, a scan-enabled app is required. The device contains the DataWedge app that allows the
user to enable the imager, decode the barcode data, and display the barcode content.
To scan with the internal imager:
1. Ensure that an app is open on the device and a text field is in focus (text cursor in text field).
2. Point the exit window on the top of the device at a barcode.
Figure 23 Imager Scanning
3. Press and hold the scan button.
The red laser aiming pattern turns on to assist in aiming.
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TC21/TC26 Quick Start Guide
NOTE: When the device is in Picklist mode, the imager does not decode the barcode until the crosshair or aiming dot touches
the barcode.
4. Ensure the barcode is within the area formed by the crosshairs in the aiming pattern. The aiming dot
increases visibility in bright lighting conditions.
Figure 24 Aiming Pattern
Figure 25 Pick List Mode with Multiple Barcodes
5. The Data Capture LED lights green and a beep sounds, by default, to indicate the barcode was decoded
successfully.
6. Release the scan button.
NOTE: Imager decoding usually occurs instantaneously. The device repeats the steps required to take a digital picture (im
age) of a poor or difficult barcode as long as the scan button remains pressed.
7. The barcode content data displays in the text field.
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TC21/TC26 Quick Start Guide
Ergonomic Considerations
CAUTION: Avoid extreme wrist angles.
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